Near Belton, TX 76513
Al
Job Details:
11/15/2019
DRYER KENMORE 110.6800201
"Arrived to inspect dryer not starting.Confirmed the complaint and disassembled and checked continuity on thermal fuse and discovered it was defective.R&R it, reassembled and unit began operating as designed.Job complete Customer not charged for part due to it being the same issue from 4/3/19.
Near Killeen, TX 76542
Al
Job Details:
11/15/2019
OVEN IKEA IBS550PWS01
"Arrived to inspect wall oven locked door after cleaning function was used.Confirmed the complaint and gained access to the unit.Unit was not responding to any commands.Due to minimum knowledge of the unit, I called CS to request another technician with more knowledge.No parts installed, no money collected.Needs more work.; O-emld tckt"
Near Austin, TX 78703
Wesley
Job Details:
11/14/2019
REFRIGERATOR JENN-AIR JB36NXFXRE01
Arrived onnsite and found unit operating as designed. Arrived onnsite and used modules to restore function. Lighting is now operating as designed. Advised customer on repair.
Near Austin, TX 78759
Wesley
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL ED5FHEXVS04
Arrived onnsite and repaired by clearing ice in air cavity. No parts needed. All checks good.
Near Austin, TX 78759
Wesley
Job Details:
11/14/2019
COOKTOP KITCHENAID KCES956HSS00
Arrived onnsite and measured cut out for recalled cooktop to be 33 1/2 inch by 19 1/2 inch.
Near Austin, TX 78758
Wesley
Job Details:
11/14/2019
RANGE WHIRLPOOL WEG730H0DS0
"Arrived onnsite and replaced knobs, manifold and panel to,clean up after the poor work from the other company. All checks good. Unit is now operating as designed."
Near Pflugerville, TX 78660
Tyler B.
Job Details:
11/14/2019
VENTHOOD UNKNOWN UXT5536AAS3
"Arrived on site for buttons hard to press, replaced control and tested good"
Near Austin, TX 78758
Wesley
Job Details:
11/14/2019
RANGE WHIRLPOOL WEE510S0FS2
Arrived onnsite and replaced panel. Unit is now cosmetically as designed. All checks good.
Near Austin, TX 78717
Tyler B.
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for unit leaking from door. Removed panel and found leaking from dispenser, replaced dispenser and tested good"
Near Pflugerville, TX 78660
Tyler B.
Job Details:
11/14/2019
VENTHOOD UNKNOWN UXT4236ADS2
Arrived onsite for switch and fan replacement. Replaced switch and fan and tested good
Near Austin, TX 78750
Tyler B.
Job Details:
11/14/2019
DRYER WHIRLPOOL LDE482
Arrived on site for belt and roller replacement. Replaced rollers shafts and belt and tetsed good. Collected remaining balance
Near Pflugerville, TX 78660
Tyler B.
Job Details:
11/14/2019
WASHER MAYTAG MVWB765FW1
Arrived back on site for gearcase replacement. Replaced gearcase and clutch and tested good. No leaks
Near Austin, TX 78726
Tyler B.
Job Details:
11/14/2019
DRYER AMANA NED4655EW1
"Arrived on site for unit not heating, found no heat and fuse open, replaced and tested found vent clogged, advised to call back maintenance"
Near Austin, TX 78758
Wesley
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00
Arrived onnsite and found unit operating with sealed system failure. Tested unit and submitted prerequisite findings. Replaced start device due to compressor starting but not cooling and then shutting off. Ordering evaporator and compressor to repair. ; ordrng 1 SEALEDSYSTEM (2 HOURS) and 1 TJ90SF8404 (VALVE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Georgetown, TX 78633
Thomas L.
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL KUDS01FLBL6
Arrived on site to repair unit with a broken upper sprayer. Found that the upper spray arm had broken loose from the manifold tube. Replaced tube. All water connections are dry.
Near Georgetown, TX 78633
Thomas L.
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arrived on site to install freezer rails to try to resolve frosting issue. The rails are working properly. There is a small patch of frost in the middle of the upper basket in the freezer. Just above that area frost is a small gap in the mullion rail at the fresh food section. That may be our possible air leak problem. Sealed that gap. Water connections are all dry.
Near Austin, TX 78759
Wesley
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS01
Arrived on site for repeat rusting. Advised customer that doors would be ordered to repair. Customer using prescribed cleaner only. Office to reschedule.; ordrng 1 LW10728959 (dor-fip) and 1 LW10771436 (dor-fip)
Near Georgetown, TX 78633
Thomas L.
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KSSC48QTS00
Arrived on site for no cool condition. Found nothing except interior lights are functioning. Found unit to have a failed main control. Replaced control board. All operations are now functional. Unit will now need sufficient time to reach normal operating temperatures. Water connections are dry
Near Georgetown, TX 78628
Thomas L.
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KBSN602EPA01
Arrived on site for unit that has frost in the freezer. At this time there is no frost in the freezer. The customer did ask me to move the lower door hinge pin on the freezer door to give the freezer door wider opening to be able to remove the ice bin easier. All water connections are dry.
Near Georgetown, TX 78633
Thomas L.
Job Details:
11/14/2019
DISHWASHER KITCHENAID KDTE104ESS3
Arrived on site to repair unit that is leaking water. Tested unit and could find no water leaks. Everything was dry under the unit and everything was dry inside the door when I took it apart. All water connections are dry.
Near Georgetown, TX 78633
Thomas L.
Job Details:
11/14/2019
DISHWASHER KITCHENAID KUDS30FXSS8
Arrived on site for top dishwasher rack falling off. Inspected unit to find that the upper rack had broken adjusters. Replaced adjusters and rack now works properly. Water connections were dry.
Near Pflugerville, TX 78660
Scott
Job Details:
11/14/2019
WASHER LG WM3997HWA.ABWEEUS
Arrived on site for clothes not drying . Found drain pump failing . Replaced pump motor . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Near Hutto, TX 78634
Scott
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL WDF520PADM0
Arrived on site for poor washing and drying . Found heater burned in several spots . Replaced heater . Ran diagnostics m all checked good . No water leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Tyler B.
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM11
"Arrived on site for unit not cooling, found freezer evaporator covered in ice due to defrost failure. Unit will need evap motor and unplugged 24hrs prior to repair . ; ordrng 1 CNOTE (CC ON FILE FOR S-FEE)"
Near Austin, TX 78726
Tyler B.
Job Details:
11/14/2019
DRYER ROPER RED4516FW0
"Arrived onsite for sparking at outlet, removed power cord and found it burnt, took pics, unit will need 4 print cord to repair. Advised to have maintenance replace outlet also before returning ; ordrng 1 CNOTE (PART FIND, 4PRONG )"
Near Pflugerville, TX 78660
Scott
Job Details:
11/14/2019
OVEN WHIRLPOOL WOS51EC0AS04
"Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse . Ran diagnostics . No error codes . Tested cooling fan , fan checking normal . No modifications have been made to cabinet since last service call. All is checked normal with unit . Job complete ."
Near Round Rock, TX 78665
Tyler B.
Job Details:
11/14/2019
OVEN WHIRLPOOL WOS31ES0JS00
"Arrived on site for unit popping 2nd fuse. Replaced fuse to diagnostics and found no fan running, will need to return with control and blower to complete e; ordrng 1 W11245567 (blower)"
Near Austin, TX 78754
Scott
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL WDF520PADB3
Arrived on site and replaced defective sump and motor . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Near Dripping Springs, TX 78620
Robert
Job Details:
11/14/2019
WASHER GE GTW460ASJ6WW
Arrived on job to replace gearcase. Spoke with GE tech line. Was instructed to replace mode shifter and belt. Replaced mode shifter and belt. Tested unit. Unit test good. No leaks at this time. Job complete
Near Driftwood, TX 78619
Robert
Job Details:
11/14/2019
OVEN WHIRLPOOL KEBC107KSS03
Arrived on job to install refurbished control board. Installed control board. Now oven has shorted key pad issue. Spoke to customer that key pad was no longer available.
Near Dripping Springs, TX 78620
Robert
Job Details:
11/14/2019
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on job for Control board not working to unit. Replaced control board. Tested unit. Unit test good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details:
11/14/2019
WASHER LG WM3470HWA
Arrived on site to inspect unit for odor and molding on front gasket. Customer felt the odor was coming from the gasket but in fact it was coming from the pump filter. Emptied filter. The customer does not want to replace the gasket as it is not causing the odor.
Near Driftwood, TX 78619
Robert
Job Details:
11/14/2019
OVEN WHIRLPOOL WOD51EC0HS01
Arrived on job for for complaints of console resetting. Tested unit. Found that console was bad. Replaced console. Tested unit. Unit test good. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details:
11/14/2019
FREEZER GE FCM5SKAWW
"Arrived on job to replace freezer door. Replaced freezer door. Tested unit. Unit test good, no leaks at this time. Job complete"
Near Dripping Springs, TX 78620
Robert
Job Details:
11/14/2019
OVEN WHIRLPOOL WOS72EC0HS01
Arrived on job for complaints of console not responding. Tested unit. Console was not responding. Replaced console. Tested unit. Unit test good. Job complete
Near New Braunfels, TX 78132
Richard
Job Details:
11/14/2019
WASHER MAYTAG MVWB865GW0
"Arrived onsite for the washer not filling, Diagnosis found error codes for overload(F0E3) and F8E1, We tested the valves and found the cold water valve was blocked with sediment, we checked the pressure in the lines and found more sediment, after clearing and notifying customer we cleared the lines and replaced the water pump, we then ran diagnostics again and found that all pumps are working correctly. Complete"
Near Taylor, TX 76574
Scott
Job Details:
11/14/2019
DRYER WHIRLPOOL WED5000DW2
"Arrived on site for long dry times . Ran vent test , air flow checked good . Ran temp checks with and with out hose on . Found unit is cycling faster then normal . Ordering cycling thermostat . Please call to set return . ; ordrng 1 WP8318268 (thrmst-fix)"
Near New Braunfels, TX 78132
Richard
Job Details:
11/14/2019
OVEN WHIRLPOOL WFE515S0ES2
"Arrived onsite for the Oven not heating, upon inspection we found the heating element was not heating to the correct temperature, tested tstat and thermal fuse with no failures, tested heating element with no failure, determined it was the control board after testing, replaced control board and retested broil and found that the heating element was working correctly. Complete"
Near Taylor, TX 76574
Scott
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRFF302ESS01
Arrived on site for not making ice . Found nothing wrong with ice maker . Customer had ice build up on rail making door hard to close properly . Ordering rails . Call to set return .; ordrng 2 WPW10120018 (slide)s
Near Hutto, TX 78634
Scott
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW00
Arrived onsite for fee food items freezing over . Ran diagnostics dampener door and found ice box thermistor open . Ordering HARNES and dampener control. Also would like main control on hand but more then likely not needed . No water leaks detected at time of service .Return 11/16; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (CONTROL) and 1 WPW10196393 (control)
Near New Braunfels, TX 78130
Richard
Job Details:
11/14/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04
"Sr# 7726379992 Arrived onsite for the oven not heating correctly, upon inspection we found the oven heating correctly with the equipment on hand (Laser) After speaking with the customer we found they had been cooking on a high rack near the broiler element which could have been causing their issue, we called tech-line for another solution and was instructed on proper cooking methods which we then explained to the customer. Complete"
Near New Braunfels, TX 78132
Richard
Job Details:
11/14/2019
WASHER MAYTAG MVWB855DC2
"Arrived onsite for the washer that was not powering on, upon diagnostic we found the error codes F3E2, F6E2, F2E1 and found a error in communication, we replaced the control board and UI Console. Diagnostic test ran and passed all. Complete
Near New Braunfels, TX 78130
Richard
Job Details:
11/14/2019
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived onsite for the dishwasher not closing, installed new tub assembly and moved over all parts and tested for leaks and if the door shut correctly, reinstalled dishwasher, leveled. Complete"
Near New Braunfels, TX 78130
Richard
Job Details:
11/14/2019
DRYER WHIRLPOOL WED85HEFC
"Arrived onsite for the dryer not heating, upon diagnosis we found the heating element not glowing or heating, tested continuity on all therm parts and found no continuity through the heating element, replaced heating element, thermal cutoff and tstat, put machine back together and tested which was a successful heating of the element. Complete"
Near Taylor, TX 76574
Scott
Job Details:
11/14/2019
DISHWASHER KITCHENAID KDTE104ESS0
"Arrived on site for washer not starting sometimes or stopping mid cycle . Ran diagnostics ,unit stopped mid wash . Ordering control. Nonwater leaks detected Return 11/18 Request first or last call of day . ; ordrng 1 W10854225 (cntrl-elec)"
Near Lago Vista, TX 78645
Paul
Job Details:
11/14/2019
DRYER MAYTAG MGDB835DC4
Arrived onsite for the dryer that’s taking multiple cycles to get clothes dry. I found the dryer temp averaging 145 degrees and the unit working as designed with no air flow issues. I found the clothes not rolling in the drum correctly to make good contact with the moisture sensor bars. I adjusted the level of the dryer so clothing would contact the sensor bars correctly. The unit is working as designed. Call complete.
Near Round Mountain, TX 78663
Robert
Job Details:
11/14/2019
DRYER ELECTROLUX EFME627UIW0
"Arrived on job for dryer not starting. Tested unit. Found E42 error code, door harness was damaged. Ordered part. Rescheduled with customer; ordrng 1 5304505258 (harness) and 1 CNOTE (2HR)"
Near Lago Vista, TX 78645
Paul
Job Details:
11/14/2019
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC
Arrived onsite for the freezer not cooling at all. I found the cold control not passing any voltage. I replaced the cold control and tested the unit. The unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Paul
Job Details:
11/14/2019
WASHER MAYTAG MHW5500FW1
Arrived onsite for the washer not draining. I found only 19VAC out of the control to the drain pump. I replaced the control and tested the unit. The drain pump still would not run with proper voltage to it. I replaced the drain pump and tested again. The unit is working as designed. Call complete.
Near Austin, TX 78739
Luis
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRSF505ESS00
"Arrived on site for water leaking. Found water leaking from water lines entering door,customer contacted dealer and is exchanging unit"
Near Austin, TX 78736
Luis
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02
"Arrived on site for no cool. Diagnosed leak in system,replaced compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec"
Near New Braunfels, TX 78130
Richard
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Sr# 7726376644. Arrived onsite for the evap tray leaking. I could not figure out how to remove drain pan from under the refrigerator so I called tech line and they told me to just epoxy the crack on drain pan. Customer stated that she can have her brother in-law epoxy the drain pan. Job complete.
Near Austin, TX 78744
Luis
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ00
"Arrived on site for no cool. Found unit completely missing model and serial number tag. Ran diagnostics evaporator fan not running,ran ice box fan,same issue fan not running. Removed compressor cover found piercing valve,sealed system has been tampered with,removed control cover found power lead to fan motor(blu/whit) not making a good connection in harness on,y by a couple wires. Called tech support per tech support(donna) customer has to go back to dealer and get physical copy of tag and find why it was removed."
Near Austin, TX 78739
Luis
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived on site to install parts prev diagnosed. Replaced harness and cover,powered unit on ran icemaker test passed ran fill test passed"
Near Austin, TX 78747
Luis
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00
"Arrived on site for cooling issue. Found unit not entering defrost,defrosted evaporator replaced thermistor and control box,powered unit on checked air flow good"
Near Leander, TX 78641
Lou
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"arrived on site to inspect refrigerator ice maker slow production. Upon further inspection, i tested temps in the FC=7 degrees and RC=39 degrees on factory settings. I found the ice bin a quarter of the way full. I tested the unit in tests 1, 2, 3, 15, 19, 36, 37, 56, 57, & 45. All tests passed. I tested the water dispenser and the water flow was normal. I checked both evaporators and both had good frost patterns. Due to the reoccurring issues with the ice maker, I removed and replaced the ice maker and IM fan. Retested the unit on the same tests as before and the unit is operating as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, TX 78729
Paul
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
"Arrived onsite for the refrigerator to replace possible pre-diagnosed parts. I found the evaporator with a block of ice on it where the capillary entered it which is a sign of a restriction. I evacuated the system and replaced the dryer and installed a service tap on the compressor. I vacuumed the system and it held the vacuum. I charged the system with 5.3 oz’s of R134A. I tested the unit and found the low side immediately went into a -20 psi vacuum and the high side showed 0 psi. The unit acted like it immediately lost the refrigerant charge but I never heard a leak. I cut the capillary tube at the evaporator and had nothing coming out. I pressurized the capillary at the dryer and found the capillary tube clear at the evaporator. I replaced the evaporator. I started unsoldering the dryer at the condenser drain pan heater connection and found a small amount of refrigerant leaking out in spurts. I called techline and spoke with David SR#7726376839.
Near Georgetown, TX 78633
Lou
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRMF706EBS01
"arrived on site to install previously diagnosed and ordered parts. I removed and replaced the left deli door and control, the ice bin door, and HV Control. Tested the unit and it is operating as designed. All lights were on, deli control was functioning, all fans were operating, and ice maker was operating. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS01
"arrived on site to install previously diagnosed and ordered part. Due to the fill tube heater failing in the left FC door, I removed and replaced the the door and tested. Unit is operating as designed. Ice maker harvested and filled as designed, as well. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details:
11/14/2019
OVEN WHIRLPOOL RB270PXBQ2
"arrived on site to install previously diagnosed and ordered part. Due to the Bake relay going bad, I removed the control at the previous service call to have it rebuilt. I returned with the rebuilt control and installed it. Tested the unit and it operated as designed. Customer paid in full at previous service call. Job completed."
Near Jonestown, TX 78645
Paul
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM05
Arrived onsite for the refrigerator making too much ice. I found the ice maker not turning off with the bale arm raise. I replaced the ice maker. Mr stated the door handle on the FC is broken and the one on the RC is cracked. I confirmed the customers findings. Both door handles need to be replaced. Ordering 2EA. W10806512 HANDLE. RS for Mon 11/18.; ordrng 2 W10806512 (HANDLE)s
Near Cedar Park, TX 78613
Lou
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL DU1055XTVS3
"arrived on site to inspect dishwasher issues. Upon further inspection, the customer advised that the unit is not cleaning, and heated dry does not function. I placed the unit in diagnostics and tested. The unit operated as designed. I found that the customer has a water softener and is using organic detergent and no rinse aid. I made recommendations for detergent and rinse aid use and use and care recommendations. No water leaks observed during service, job completed."
Near Austin, TX 78745
Luis
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRMF706ESS00
"Arrived on site for no ice. Found deli control unresponsive, ran diagnostics weak air flow from ice box fan,ran error test,E2 error icemaker lost position,ran harvest failed diagnosed unit will need a new main control,ice box fan,icemaker and deli control need AUTHO ; ordrng 1 NEEDAUTHO and 1 WPW10677118 (DELI CONTROL), states that autho needed"
Near Austin, TX 78745
Leonardo
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL WDF330PAHS0
Arrived on site to test unit for not heating. Reset board test unit and unit heating correctly job complete.
Near Austin, TX 78748
Leonardo
Job Details:
11/14/2019
RANGE WHIRLPOOL WFG525S0HS0
Arrived on site to test unit for display not working correctly. Found display numbers not showing all the way. Replaced control board test unit and unit test good job complete.
Near Austin, TX 78703
Leonardo
Job Details:
11/14/2019
DISHWASHER KITCHENAID KDTM354ESS2
Arrived on site to test unit for dishwasher making loud noise. Test unit and found bad sump and motor.
Near Austin, TX 78746
Leonardo
Job Details:
11/14/2019
OVEN KITCHENAID KEMC308KSS02
Arrived on site to test unit for light not working. Replaced bulb test unit and light coming on. Put unit back together test unit and light on. Closed door and light burned out. Test unit and found bad short on board part NLA job complete.
Near Austin, TX 78749
Kevin
Job Details:
11/14/2019
WASHER MAYTAG MVWC565FW1
"Arrived on site and inspected washer and found it is disconnected from power. After plugging it back in drain pump is running immediately. Cleared control and set it into a diagnostic cycle and found error code for suds, ensured pressure hose was clear, no clothing in between basket and tub. Ran a calibration cycle and washer is now operating normally, job complete."
Near Austin, TX 78746
Leonardo
Job Details:
11/14/2019
DISHWASHER KITCHENAID KUDC10FXSS5
Arrived on site to replaced heater. Replaced heater test unit and unit test good job complete.
Near Buda, TX 78610
Leonardo
Job Details:
11/14/2019
RANGE WHIRLPOOL WFG525S0HS1
Arrived on site to test unit for right front burner not igniting. Test unit and found weak ignitor. Replaced burner head test unit and unit test good burner ignited right away no leaks present at this time job complete.
Near Austin, TX 78735
Kevin
Job Details:
11/14/2019
DRYER WHIRLPOOL WED560LHW0
"Apt 7115, Arrived on site and disassembled dryer and found element has failed. Took multiple pictures of the inside of the dryer. After replacing element heating has returned to dryer, no lint dryer is new, job complete"
Near Austin, TX 78717
Lou
Job Details:
11/14/2019
DRYER WHIRLPOOL WED5300VW0
"arrived on site to inspect dryer not operating. Upon further inspection, the customer advised that the unit will heat, but the drum doesn’t turn. I found that the drum belt had jumped off the pulley wheel and was wedged in between the wheel and pulley arm. Also found that the drum belt was badly frayed and will need to be replaced. Also found the drum rear seal was torn and causing the drum to rub the rear panel.. I advised the customer the quote is good for 30 days and if they decided to go forward with the repair to contact our office to schedule. No lint observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details:
11/14/2019
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site and sound customer is experiencing consul jumping around, touch panel intermittent. Oven is still heating and operating normally though. This is due to a pending software update tech line says is still being finalized. Recommended that customer connect oven to Wi-Fi when software update is available oven will correct itself. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details:
11/14/2019
MICROWAVE WHIRLPOOL WMH73521CS3
"arrived on site to install previously diagnosed and ordered part. Per techlines recommendations, before I removed the old control to install a new one, I found that the control sent with me today was the wrong part but in the correct packaging. I contacted the office and advised of the issue. I am ordering another control and CNOTE-LSO and scheduled return service for 11/18/19. Unit left unplugged for safety.; ordrng 1 CNOTE (LSO) and 1 W10860347 (cntrl-elec)"
Near Austin, TX 78748
Kevin
Job Details:
11/14/2019
DRYER AMANA NGD4655EW2
"Arrived on site and found dryer is heating and tumbling but there is no airflow through lint screen, removed vent hose and airflow returns. Customer has paid a vent cleaning company and they have visited but not corrected the issue yet. Recommended to customer that they be called back to correct issue. Showed customer how to verify good airflow once it is properly cleared. No lint in dryer at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details:
11/14/2019
MICROWAVE WHIRLPOOL MMV6190FZ3
"arrived on site to inspect microwave with no power. Upon further inspection, I tested the outlet for voltage and got 121V. I removed the unit from the wall and removed the cover. I tested the fuse and it was good. I tested all of the thermostats and found the cavity thermostat open. I verified ohms at the switches. I am ordering the cavity thermostat and convection fan assembly (chamber) and will return with all prescreened parts. Scheduled return service for 11/19/19. Unit was left on the floor in front of the cabinets per customer. ; ordrng 1 W10654514 (thrmst-fix) and 1 W10665531 (chamber)"
Near West Lake Hills, TX 78746
Kevin
Job Details:
11/14/2019
DRYER WHIRLPOOL WED6600VW0
"Arrived on site and inspected dryer and found start button will not react when it pressed. Disassembled consul and removed consul control board and found membrane on start button has a plastic piece that has broken off and is moving freely. Plastic piece is what engages button on control panel. Reset it into location and dryer will start for the time being. Plastic is on order a bowl, consul is no longer produced. Customer may attempt to find it on their own as a used part.
Near Austin, TX 78754
Joseph C.
Job Details:
11/14/2019
WASHER MAYTAG MVWX655DW1
"Arrived on site for “unit not powering on” complaint. Inspected unit and found F5E1 error code. Removed and replaced lid switch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78723
Joseph C.
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRT138FZDB00
"Arrived on site for “frosting at back of freezer” complaint. Inspected unit and found freezer door gasket not mating with cabinet face. Utilized heat gun to reshape gasket to normal shape and now fits to cabinet face. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78751
Joseph C.
Job Details:
11/14/2019
RANGE MAYTAG MGR6600FZ1
"Arrived on site for “both front burners not igniting” complaint. Inspected unit and found both front ignitors not mating correctly with burner burner caps. Removed and replaced both front burner heads and caps. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78751
Joseph C.
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site for “dented freezer door” complaint. Per my previous diagnosis, removed and replaced freezer door. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details:
11/14/2019
WASHER MAYTAG MVWC565FW1
"Arrived on site for “keeps tripping breaker during spin cycle” complaint. Inspected unit and found zipper pull to be stuck in drain pump. Pump had shorted and tripped breaker. Removed and replaced drain pump. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL WDF330PAHB2
"Arrived on site for “tripping breaker, during cycle” complaint, inspected unit and performed test cycle. Unit is performing as designed. Suggested to customer to attempt wash with unit plugged into disposal receptacle and in another 15 ampere breaker, to see if unit will trip known good breakers. If they don’t trip, recommend replacing dishwasher breaker. No leaks detected, at time of service."
Near Austin, TX 78754
Joseph C.
Job Details:
11/14/2019
DRYER MAYTAG MEDB765FW0
Arrived on site for “dryer door will not stay closed” complaint. Inspected unit and found door sprung. Adjusted door and tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Georgetown, TX 78628
Jonathan S
Job Details:
11/14/2019
OVEN GE JT3000SF3SS
"Arrived on site to install previous diagnostics parts. Removed oven to gain access to cooling fan and sensor. Removed failed sensor and fan, installed new. Installed unit and powered on. Tested cooking operations and fan. All tested good.
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/14/2019
DRYER AMANA NED4600YQ0
"Arrived on site for dryer heating but dryer clothes. Performed temperature test and found temperature reaching up to 225° with vent on and dropping to 174°. Removed vent from dryer performed temperature test, found temperature reaching 179° and dropping to 101°. Ran unit and looked outside of home to see if vent could be located. Found vent and no air reaching outside. Inspected vent exit and found majorly clogged (see SD-QUICKPIC). Spoke with customer on dryer operation and recommended not to use until venting has been cleaned.
Near Buda, TX 78610
Kevin
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRFC704FBS00
"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. Refrigerator will need to be defrosted to replace evaporator cover. Also confirm control board is showing correct software version. Per service pointer W11329116C, parts and Labor are covered under S Code: S? 27311; ordrng 1 W11332011 (CONTROL )"
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM
"Arrived on site for refrigerator not cooling. Customer stated that he unplugged the unit and thawed out and since unit has been working. Performed diagnostics mode and found defrost sensor opened. Tested temperature in freezer and found at 0°. Found failed defrost sensor. Gained access to defrost sensor, tested sensor ohms and found opened. Removed sensor with harness and installed new. Performed diagnostics mode with defrost sensor in cup of ice water. Found control still reading open. Found failed control. Removed control and installed new. Programed control and performed diagnostics. Removed from ambient defrost cycle to force defrost cycle. Tested defrost sensor. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB06
"Arrived on site for refrigerator not dispensing water. Performed diagnostics mode and tested dispenser. Found fill valve activated. Found water not getting through filter housing. Inspected filter housing and found filter not pushed all the way in. Corrected filter and tested operation, found dispensing normally. Spoke with customer on failure. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan S
Job Details:
11/14/2019
WASHER WHIRLPOOL WFL98HEBU0
"Arrived on site for washer not starting cycle. Performed diagnostics and tested operation. Found panel console not responding. Tested voltage to console and found within range. Tested wire harness for possible short. Found failed UI. Removed failed console and installed new. Added zip tie to drain line. Performed diagnostics mode and ran test cycle. Monitored operation. All tested good, no water leaks detected. Paid in full on credit. Left part with customer as requested."
Near Austin, TX 78737
Kevin
Job Details:
11/14/2019
WASHER LG WM3270CW
Arrived on site and found water is dripping from hose that connects the drain pump to the rear of the washer. Took a video and sent to DW.ordrng 1 5215ER2002G (INTERNAL DRAIN HOSE)
Near Buda, TX 78610
Kevin
Job Details:
11/14/2019
DRYER WHIRLPOOL WED8000DW4
"Arrived on site and replaced harness recommended by tech line on previous visit. Now dryer when started on a normal cycle will run for three seconds and give an F4E1 error. Spoke with tech line again and after confirming voltages while machine is off and running at control board, they recommended replacing control board. After replacing control board found issue is not corrected and dryer still doing the same thing and still reading the same voltage. Voltage shows 93 when measuring from black on relay to ground and jumped to 243 when dryer is started. It does this on both available control boards. Confirmed cut off is good, replaced thermostat, confirmed element is good, confirmed fuse is good, found good continuity through wiring from red on the control board to read on the motor while running. Called techline again and since I did not have any internet service at location for access to service matters and physical techsheet is not present they declined to
Near Leander, TX 78641
James
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site and tested operation. I found freezer led module not working. Installed new and tested operation. LED module now working and all lights check good. Job complete
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00
"Arrived on site for refrigerator leaking water from bottom of RC. Inspected unit and work area. Found water pulling up at bottom of RC and dripping on floor. Gained access to evaporator and found drip pan drain frozen over and pan bowed and cracked in center. Removed ice and found tube with drip pan will need to be replaced. Removed broken drip pan with tube and installed new. Tested drain operation, all tested good. No water leaks detected."
Near Leander, TX 78641
James
Job Details:
11/14/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site and found bulb base stuck in housing. Removed housing and found the adhesive used to hold bulb has gotten into the housing and locked the base in place. Installed new housing and customer provided replacement bulb. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for refrigerator no cooling. Customer stated RC was not cooling and temperature is 50°. He stated when he unplugged unit plug back in the unit would cool properly for about 2 hours. Freezer ice maker are both working. Inspected unit and work area. Checked RC evaporator, no ice buildup. Performed diagnostics mode and tested thermistor and defrost sensor. Tested both evaporator fans. When removed from diagnostics mode , found control making continuous clicking noise and not power on. Found failed control. Removed control and installed new. Tested operation. All tested good, no water leaks detected."
Near Georgetown, TX 78628
James
Job Details:
11/14/2019
WASHER WHIRLPOOL WFW92HEFC0
Arrived on site and tested operation. I found drain pump runs and water trickles out of drain hose. Drained water with shop vac and found clean out completed clogged. Cleared debris and tested. Unit now draining properly. Job complete.
Near Leander, TX 78641
James
Job Details:
11/14/2019
WASHER WHIRLPOOL WFW8620HC2
Arrived on site and tested operation. Customer stated on sanitize the unit is very loud. Ran diagnostics and found fault for over suds. Cleared fault and tested washer functions. Unit tests good. Recommended customer using the load and go feature for the automatic dispenser in unit to better regulate soap amount being used. Job complete
Near Leander, TX 78641
James
Job Details:
11/14/2019
DISHWASHER JENN-AIR JDB9000CWS1
Arrived on site and tested operation. I found no faults in memory and unit begins test cycle and motor runs but does not pump water. Diverter and all functions test good. Unit has a failed pump and motor assembly. Parts are covered under warranty but labor is not. Installed new pump and motor assembly and tested operation. Unit now functions properly. Job complete
Near Leander, TX 78641
James
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL WDF330PAHS3
Arrived on site and tested operation. I found right spring making a popping noise. Inspected spring and found it to be installed backwards and the bushing was not hooked in the proper location. Corrected spring orientation and secured bushing onto hinge correctly. I also found that the insulating blanket was on backwards and upside down. Corrected insulating blanket and tested operation. Unit tests good. Job complete