Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8767 customer reviews

Lou S.

Lou S.

DISHWASHER KITCHENAID KDPE234GPS0 "arrived on site to inspect dishwasher not dissolving detergent. Upon further inspection, I placed the unit in diagnostics showing error code F7E1-incoming water too cold. Cleared the code and continued with testing. Unit operated as designed except the element never came on during testing. I removed the outer door panel and checked continuity to the element through the connections at the control and found the element good. Customer advised they have a water softener system in the home. I advised the customer that the control needed to be replaced and due to some rough spots on the element, it too will need to be replaced. . I am ordering the main control and heating element and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 02/19/20. Customer requests last call of the day. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10703867 (heater) and 1 W11305303 (CONTROL)"

Near Mira Vista, Leander, TX 78641
Noah D.

Noah D.

DRYER ELECTROLUX EFME617STT arrived on site to diagnose unit, upon inspection found the dryer making vibration noises, replaced ALL drum rollerS and idler pulley, put all parts back together and retested with noise still present, called Electrolux and followed along with their noise procedure, all steps taken to include sound pad, Electrolux stated that is a noise that is not disrupting the functioning or from a replaceable part. Job complete"

Near Pegasus Dr, Spring Branch, TX 78070
James C.

James C.

COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and tested operation. Found all burner out of adjustment and would boil water on lowest setting. Adjusted to properly flame height. Unit tests good. Job complete

Near Rockport St, Georgetown, TX 78633
Clif L.

Clif L.

RANGE GE JGBS66REK2SS Arrived on site to diagnose a range with an oven that is not operating. Found failed bacon igniter. Replaced igniter and tested unit. Found all is functioning properly at this time.

Near Old McDade Rd, Elgin, TX 78621
Lou S.

Lou S.

VENTHOOD KITCHENAID KHVU761RSS1 "arrived on site to install previously diagnosed and ordered part. Due to the transformer failing, I removed and replaced the transformer and tested the unit. It is operating as designed.Job completed."

Near Chadwick Drive, Georgetown, TX 78628
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for no cool. Compressor making loud odd noises,pierced low side line found pressure reading +40 diagnosed faulty compressor. Removed failed compressor and installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"

Near Ridge Oak Dr, Wimberley, TX 78676
James C.

James C.

OVEN KITCHENAID KODE500ESS04 Arrived on site and installed name badge. Job complete

Near Wildberry Cir, Belton, TX 76513
Al R.

Al R.

REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived to inspect freezer damage used repair kit to repair.All water lines were dry at the time of service.Job complete

Near Fieldcrest Dr, Killeen, TX 76549
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher tub full of water and unit leaking. Upon further inspection, I found the customer has an osmosis system and the osmosis drain tube is connected to an extension tube at the disposal which is causing backflow into the dishwasher and the tub is full of water now. The dishwasher drain hose has a good high loop. I pressed the cancel button to drain the water out of the unit then I contacted Techline and spoke to Ed and advised of my findings. Ed advised that the osmosis drain tube will have to be re-located to the lower pee trap and not at the disposal due to siphoning issues when the osmosis tank drains. Ed provided File #7727138340 and advised Whirlpool does not cover any damages caused by the osmosis drain tube connected at the disposal. I tested the unit in diagnostics and it operated as designed. I made recommendations for use & care, as well as, detergent & rinse aid use. No water leaks observed at the end of ser

Near Prairie St, , TX 78645
Robert J.

Robert J.

REFRIGERATOR MAYTAG MBF2255KEW Arrived onsite for refrigerator icemaker not working. Ran diagnostics and found that the icemaker heating element is bad. Customer accepted service and a new icemaker was installed. Tested functionality and everything is working correctly. No leaks detected. Complete.

Near Bob White Cove, Dripping Springs, TX 78620
Tyler B.

Tyler B.

MICROWAVE KITCHENAID KHMC1857WSS0 "Arrived to inspect unit with burn damage, found just cover was burned,

Near Emmett Pkwy, Austin, TX 78728
Paul R.

Paul R.

MICROWAVE WHIRLPOOL WMH32519FS1 Arrived onsite for a microwave that’s not heating properly. I tested the unit and found it putting out 1000 watts and working as designed. Ms stated that it was heating but she was just having trouble with one product she was trying to cook. I explained that the unit was working as designed. Call complete.

Near Osmarea Dr, Austin, TX 78717
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not draining. Test unit and found plug still on on garbage disposal. Removed plug test unit and unit draining correctly no leaks present job complete.

Near Thornless Cir, Hays, TX 78610
Wesley P.

Wesley P.

MICROWAVE MAYTAG MMV4206FZ2 Arrived onnsite and replaced parts to repair switches and restore power. Unit is now operating as designed.

Near Suzi Ln, Pflugerville, TX 78660
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRF532SMBM01 "(DM) Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found fridge unplugged and pulled out of refrigerator cabinet. Gained access to evaporator harness. Removed failed harness and installed new harness. Gained access to drain pan and removed water from drain pan. Performed diagnostics mode and tested unit operation, all tested good. No water leaks detected

Near Estima Ct, Liberty Hill, TX 78642
Richard P.

Richard P.

MICROWAVE KITCHENAID KOCE500ESS07 Arrived onsite for the microwave not working properly. Replaced main harness and fuse ordered by previous technician. Microwave tested good with no issues. Complete

Near Southern Oaks Dr, Austin, TX 78745
Paul R.

Paul R.

REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator that is not making ice form the icemaker on the door and the FC is not cold enough. I found the low side of the sealed system in 20 psi vacuum and the high side at 90 psi indicating a leak. I found the leak at the FC evaporator and the dye ran down the drain and dripped from the top of the drain tube and that’s why it was on the bottom where the compressor was. I recovered the refrigerant and replaced the FC evaporator. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6 oz’s of R134A. I tested the unit and it is working as designed. Call complete.

Near Spotted Eagle Dr, Leander, TX 78641
Tyler B.

Tyler B.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to install previously ordered parts, removed console and control and blower and replaced and tested properly"

Near Bison Bend, Cedar Park, TX 78613
Robert J.

Robert J.

DRYER WHIRLPOOL MED5630HW1 Arrived onsite to replace parts previously ordered. Installed new UI console. Tested unit and everything is working correctly. Complete.

Near McGregor Ln, Dripping Springs, TX 78620
Wesley P.

Wesley P.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onnsite and replaced control, Evap motor and cover. Deli control. De iced. Unit is now operating as designed. Advised customer on repair. All checks good."

Near Avenue H, Austin, TX 78751
Wesley P.

Wesley P.

RANGE WHIRLPOOL WFG525S0HV1 Arrived onsite and replaced control panel due to denting. Tested unit for popping complaint. Advised customer on design. Found popping form heat exchanger that is abnormally loud. Advised customer to call customer care with video evidence to determine next step.

Near Gregory Cove, Pflugerville, TX 78660
Al R.

Al R.

DRYER WHIRLPOOL WED6620HW0 Arrived to inspect dryer not powering on.Confirmed the complaint and checked outlet and outlet checked fine.Disassembled the unit and and discovered the thermal fuse was defective.Removed and replaced and unit began operating as designed.No excessive lint buildup observed.Job complete

Near Summercrest Blvd, Georgetown, TX 78626
Al R.

Al R.

OVEN KITCHENAID KODE300ESS02 Arrived to inspect double wall oven not heating.Confirmed the complaint and called Whirlpool Tech line and spoke with CHRIS.Advised customer to consult with an electrician to fix the issue.SR#7727144576The unit had all operations except heat.Customer calling electrician to fix issues.Job complete

Near Highland Spring Ln, Georgetown, TX 78633
James C.

James C.

COOKTOP KITCHENAID KGCU483VSS02 Arrived on site and found temp sensor not plugged in. Removed griddle and front console. Routed harness to griddle sensor and plugged in. Tested operation and found unit working properly. Job complete

Near Wildberry Cir, Belton, TX 76513
Tyler B.

Tyler B.

REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Arrived to inspect unit not cooling, found all lights and compressor running, found evap I caused with ice. Advised of defrosting and will need to return with fan, therm and harness ; ordrng 1 CNOTE (PART AUTH) and 1 WP2315539 (motor-evap) and 1 WPW10283809 (harns-wire) and 1 WPW10383615 (thermistor)"

Near Parkfield Cir, Round Rock, TX 78664
Clif L.

Clif L.

WASHER GE GTW500ASN0WS Arrived on site to diagnose a washer that will not start. Found failed lid lock assembly. Ordering replacement part..; ordrng 1 WH01X27954 (LID LOCK)

Near Willie May Way, Elgin, TX 78621
Andy  B.

Andy B.

FREEZER WHIRLPOOL WRF555SDFZ09 "Arrived on site for refrigerator freezing in RC and frost in FC. Tested and inspected unit and found controls, damper can harness will need to be replaced to complete repairs. Found no issues with FC, found signs that door was left cracked creating frost. .; ordrng 1 W10884720 (harns-wire)"

Near Hereford Loop, Hutto, TX 78634
Tyler B.

Tyler B.

DRYER LG DLE7200WE "Arrived to inspect unit that was taking long to dry and than was not able to power on, found power cord was installed wrong and burnt and would need replaced, was able to patch and test, found no heat on sensor cycles and heat on timed dry, indicating failed thermistor sensor will need to return ; ordrng 1 6323EL2001B (THERM) and 1 6931EL3002M (THERM) and 1 CNOTE (PART AUTHO) and 1 PT400L"

Near Montana Sky Dr, Austin, TX 78727
Jacob S.

Jacob S.

WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for unit not getting through cycle. Tested unit in diagnostic mode. Found no error codes. Called Techline got SR#7727141076. Found that drain hose was sitting to far down in the exit pipe. Not allowing drain motor to release to pressure needed to get the water out. No leaks at this time. Job complete

Near Scott Crescent, Austin, TX 78703
Lou S.

Lou S.

DRYER MAYTAG MED3500FW0 "arrived on site to inspect dryer not heating. Upon further inspection, I found that the element was bad. The metal plate in the element was badly warped and cracked. I tested the thermistors, fuse, cutoffs and all were good. I removed and replaced the element and retested and the unit is operating as designed. I cleaned the lint from the unit and recommended that the customer have a professional come and clean the vents in the home due to the amount of lint built up inside the unit. No lint observed at the end of service, job completed."

Near Emily Cove, Cedar Park, TX 78613
Scott  M.

Scott M.

WASHER WHIRLPOOL WFW5620HW0 Arrived on site for leaking washer . Will need 2 Nd man as units are stacked . Unable to determine where leak is combing from. Please call to set return ; ordrng 1 W11316251 and 1 W11316255 (VALDE) and 1 W11316256 (VALVE ) and 1 W11318755 (DISPENSER )

Near Laird Dr, Austin, TX 78757
Luis M.

Luis M.

REFRIGERATOR THERMADOR T36BB910SS/12 "Arrived on site for kit to installed to unit. Installed kit to built in refrigerator,checked door operation good in both sections."

Near Flameleaf Sumac Dr, Austin, TX 78738
Robert J.

Robert J.

DRYER MAYTAG MEDX655DW1 Arrived onsite for dryer screen not fitting. Upon inspection we found that the dryer chute. Was damaged internally. Replaced chute and tested screen. Everything is working properly. Complete

Near Campfire Cir, Wimberley, TX 78676
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KBSD608ESS00 arrived on site and found freezer lights are barely on and flickering. Replaced LED control board per service pointer and this did not have any effect. Spoke with tech line and they recommended replacing modules in freezer one by one. Began replacing LED modules and after replacing the top left and the one in the center of the ceiling lights are now on again. No water leaks from connections at time of service, job complete"

Near Bernia Dr, Austin, TX 78739
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer that would not close. Inspected unit and work area. Found catch not working properly. Replaced catch and tested unit. Unit worked as designed. Call complete.

Near Our Rd, Woodway, TX 76712
Lou S.

Lou S.

OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven display issues upon further inspection, the customer advised that the time on the display is advancing after being set and it won’t responding to touch when trying to start cooking. Customer is not connected to WiFi. I removed and replaced the console and tested. Unit is operating as designed. I provided the customer with the information to the Whirlpool Connect team- 866-333-4591 and recommended that they get the Whirlpool app on their phone then contact the connect team for assistance in connecting to WiFi on the unit in order to receive future software updates. Job completed."

Near Redtail Ln, Leander, TX 78641
Noah D.

Noah D.

COOKTOP JENN-AIR JIC4736HB00 "Arrived on site to inspect induction cooktop for no power, found the buttons on the cooktop worked intermittently, ordered control and cooktop to replace, office to reschedule.; ordrng 1 W11332765 (CONTROL BOARD ) and 1 W11332766 (COOKTOP )"

Near Triple Peak Dr, Canyon Lake, TX 78133
Clif L.

Clif L.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not drying. Found failed heating element. Replaced heater and found all is working properly at this time. No leaks were found at time of service.

Near Ironstone Rd, Smithville, TX 78957
Jonathan  S.

Jonathan S.

REFRIGERATOR KITCHENAID KRFC704FPS03 "(DM) Arrived on site for refrigerator water dispenser not shutting off. Inspected unit and work area. Found UI wiring harness interfering with the water dispenser pedal action. Corrected UI wiring harness position, out of the way of the water pedal action. Reassembled unit, tested unit operation all tested good. No water leaks detected."

Near Eagle Ridge, Burnet, TX 78611
James C.

James C.

FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and installed new control. Verified operation. Unit tests good. Job complete

Near Hartrick Bluff Spur, Little River-Academy, TX 76554
Richard P.

Richard P.

DISHWASHER WHIRLPOOL WDT975SAHV0 Arrived onsite for the dishwasher turning on by its self. Installed new console ordered by previous technician and dishwasher tested good. Complete

Near Ovalla Dr, Austin, TX 78749
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator that’s still having ice making and water dispensing issues. Ms stated there have not been any water dispensing issues since the door switch was replaced. Ms stated that the new ice maker that was replaced stopped making ice. I found the icemaker jammed again causing the issue. The ice maker needs to be replaced again. I called techline and spoke with Bruce SR# 7727145980. Bruce advised to replace the icemaker again and to still add a foam pad on the left RC door to make even better contact with the switch. Ordering WPW10300024 ICEMAKER and will return with the pads.; ordrng 1 WPW10300024 (ICEMAKER)

Near Woods Blvd, Round Rock, TX 78681
Scott  M.

Scott M.

OVEN KITCHENAID KEBK101SSS04 "Arrived on site for oven being dead. Checked thermal fuse , and power coming in all checked normal . Checked control and UI and all connections & elements , all checked normal . Powered unit back on. Unit is now displaying and functioning . Pre heat and timer,fan all functioning . If it occurred again recommend replacing control and display . Job complete .

Near Vaquero Trail, Austin, TX 78759
Tyler B.

Tyler B.

REFRIGERATOR LG LFC24770ST/03 "Arrived to install previously ordered parts, removed and replaced all parts, clips on cover had broken off while removing, will need cover to fix. All other operations are working properly ; ordrng 1 ACQ86325301 (COVER) and 1 CNOTE (PART AUTHO )"

Near Turtle River Dr, Leander, TX 78641
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to replace ice maker for leaks, upon inspection found the icemaker provided was for the wrong model, notified parts and notified customer. Office to reschedule As soon as possible. ; ordrng 1 CNOTE (CNOTE)"

Near Canyon Lake, TX 78132
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRF736SDAB13 Arrived onsite for refrigerator icemaker not working. Ran diagnostics and found that the icemaker was not finding home position. Previous repair company had missed a leak from water inlet valve. Changed icemaker and water inlet valve.. tested unit and everything is working. No leaks detected. Complete.

Near Morningwood Dr, San Marcos, TX 78666
Lou S.

Lou S.

COOKTOP WHIRLPOOL WCG51US0DS00 "arrived on site to inspect cooktop gas leaks. Upon further inspection, the customer advised that the gas company tested the cooktop and fund all four burners leaking 1% gas. Using my liquid gas leak detector, I checked the connections under the unit and all were good. I disassembled the unit and checked all four burner connections and found the front right burner line was installed crooked. The other 3 burners connections were good. I adjusted the right front burner gas line connection ad tested it and it is good now. I tested all gas connections at the valve/manifold and found no leaks. Due to the possibility of the valves leaking due to age, I removed and replaced the manifold/valves and tested the connections for any leaks. No leaks were found. I advised the customer of my findings and repairs. No gas leaks detected at the end of service, job completed."

Near Chitalpa St, Leander, TX 78641
Brandon C.

Brandon C.

DRYER MAYTAG MED6630HC0 "Arrived on site for customer complaint of unit shutting down a few minutes into the cycle on sensor settings. I tested moisture sensors in diagnostic mode, test 9, tested good, I was able to duplicate issue, I replaced control board, unit tested good."

Near VLG O THE HLS, TX 78738
Kevin B.

Kevin B.

OVEN JENN-AIR JJW2430DS02 "Arrived on site and inspected oven and found it has UI version 10.0 Service pointer W11251040B says it needs to be 14.0 or higher. Replaced user interface and it is now the correct software version, job complete"

Near Kemp Hills Dr, Austin, TX 78737
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to diagnose refrigerator with loud noise coming from damper area. Ran diagnostic mode and tested damper and could hear gears and motor moving slow and excessively loud. Replaced control damper and retested. Unit is now much quieter and working as designed. Call complete.

Near Whitebead Trail, Austin, TX 78734
Jonathan  S.

Jonathan S.

DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Found rinse aid container full. Performed diagnostics mode and found control sending voltage to dispenser. Removed failed dispenser and installed new. Performed diagnostics mode and monitored test operation. Found wax motor activating in test mode. All tested good, no water leaks detected."

Near Capstone Rd, Liberty Hill, TX 78642
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator noise. Could not reproduce sound. Customer showed video of noise and it it making a humming sound. Called tech line and spoke with TJ (SR# 7727143467) Made aware of stated issue and what was found. Was instructed that this is normal operations. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Carol Dr, Hutto, TX 78634
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "arrived on site to inspect refrigerator door not closing. Upon further inspection, I found the right RC door lower hinge/cam badly damaged. I removed and replaced the right RC door and the hinge cams and tested. Door is functioning properly and sealing well. I used my heat gain to shape the door gasket to provide a good seal. No water leaks observed during service, job completed."

Near Co Rd 270, Leander, TX 78641
Brandon C.

Brandon C.

WASHER WHIRLPOOL WFW81HEDW0 "Arrived on site for customer complaint of noise issues, found error codes F8e3 f5e2 in diagnostic mode, overflow and door lock, cleared error codes, ran test cycle, unit passed every test. Informed customer of balance bearings that make a loud noise when balancing unit.

Near Masters Pkwy, Spicewood, TX 78669
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for dispenser not dispensing water . Checked and valves fuctioning properly . Found water tank frozen solid . Melted ice build up . Unit is now dispensing water . Turned up fresh food temp . Advised customer to make sure not to block air channels . Nonwater leaks detected at time of service . Job complete .

Near Creston Ln, Austin, TX 78752
David  Z.

David Z.

REFRIGERATOR KITCHENAID KSF26C4XYY04 "Arrived on site to diagnose refrigerator not making ice. Performed diagnostic and got no response from icemaker. Checked unit and found ice cube stuck in ejector. Removed ice and reset unit. Retested and unit cycled and filled filed properly.

Near Knollwood Cove, Austin, TX 78731
Lou S.

Lou S.

WASHER WHIRLPOOL WTW7300DW1 "arrived in site to install previously diagnosed and ordered part. Due to the gearcase failure, I removed and replaced the gearcase and calibrated the unit. Tested the unit in diagnostics and the unit operated as designed. I contacted the customer by phone to advise that I was finished with the repair and the unit is operating as designed and that the home is locked and secured with the key in the same place as it was found. No water leaks observed during service, job completed."

Near Sierra Mar Loop, Leander, TX 78641
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL KUDK03ITWH0 "Arrived on site and found ordered part is cabinet seal not door seal, remove front door panel on dishwasher and kickplate and ran a diagnostic cycle I did not see any leaking. Found drain connection on garbage disposal is shared with an ice machine, this is not recommended. If both machines are draining at the same time they may overwhelm the drain connection. Added a high drain loop two dishwasher drain hose to prevent any siphoning into dishwasher SR7727141127. Door gasket is part number W11196317"

Near Falcon Ledge Dr, Austin, TX 78746
Tyler B.

Tyler B.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived to inspect unit with door not locking. Removed panel and found latch was not plugged in on yellow wire. Was able to connect and tested good

Near Freeman Park Dr, Round Rock, TX 78665
Leonardo C.

Leonardo C.

DISHWASHER JENN-AIR JDTSS246GL0 Arrived on site to replace front panel. Replaced panel test unit and unit test good job complete.

Near Jarratt Ave, Austin, TX 78703
Al R.

Al R.

DISHWASHER KITCHENAID KDTE304GPS0 "Arrived to inspect dishwasher not washing.Confirmed the complaint and ran diagnostics test mode and unit didn’t wash.Removed and replaced the pump and motor, dispenser and drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service Customer satisfied.Job complete.Also SD pics of closing documents."

Near Serpentine Dr, Killeen, TX 76542
Brandon C.

Brandon C.

RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for customer complaint of control on range not working, found power supply issue, instructed customer to contact electrician"

Near Rocky Ridge Rd, Austin, TX 78734
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for no cool. Pierced low side line,pressure reading -20 diagnosed a leak in the system,replaced the compressor and evaporator,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"

Near Longbow Ln, Wimberley, TX 78676
Jonathan M.

Jonathan M.

DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher that won’t dissolve a pod. Inspected unit and work area. Placed in in-service diagnostics and found F5 E1 (door stuck open), F4 E3 (wash motor not running), and F1E2 (Control Software issue) error codes. Tested unit in an auto test and unit would not start motor. When trying to drain it would not drain as well. Tested resistance to drain pump and found 41.07 ohms going to drain pump (within range) from connector at control. Tested resistance going to the motor and found it open. Replaced both control and pump and motor and tested unit. Unit worked as designed."

Near N 4th St, Temple, TX 76501
David  Z.

David Z.

OVEN WHIRLPOOL JMW2427DS03 Arrived on site to diagnose oven that appeared to be over temp and burning food. Performed diagnostics and temp checked. Measured resistance on temp sensor and found resistance out of range. Replaced sensor and performed calibration. Was able to lock in temps and match settings. All is now working as designed. Call complete.

Near Scamper Cove, Lakeway, TX 78734
Scott  M.

Scott M.

COOKTOP JENN-AIR JDS9860AAP "Arrived on site for flame coming out of bottom of burner head . Found head rusted out . Replaced head . Unit is fuctioning properly . No gas leaks detected at time of service .

Near Golden Hills Cir, Austin, TX 78759
Brandon C.

Brandon C.

OVEN KITCHENAID KFGD500ESS04 "Arrived on site for customer complaint of left front burner not working, found cracked burner head, ordering burner head. ordrng 1 CNOTE (PARTS RESEARCH ) and 1 WPW10406878 (burnr-head)"

Near Evidence Cove, Spicewood, TX 78669
Jonathan  S.

Jonathan S.

RANGE AMANA AER6303MFS2 "Arrived on site for oven light not coming on when opening door. Inspected unit and work area. Found no door switch for light. Checked wiring diagram and found unit does not come with door switch. Called Whirlpool tech support and spoke with Austin. He confirmed oven light will not come on when door is opened, only turning light on at control. (SR# 7726139125)."

Near Capstone Rd, Liberty Hill, TX 78642
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRS975SIDM00 "(DM) Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found unit powered off and pulled out of refrigerator cabinet. Gained access to the evaporator. Removed old thermistor and fan assembly, installed new parts. Gained access to the drip pan and removed water from the drip pan. Cleaned coils under the fridge and vacuumed them out. Reinstalled kick plate. Ran diagnostics mode and tested unit operations, all tested good."

Near Umbrella Sky, Liberty Hill, TX 78642
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WOS51EC0HS01 "(DM) Arrived on site for oven intermittently loosing display. Inspected unit and work area. Performed diagnostics mode and checked fault codes, fault code F6E4. Called Whirlpool tech support spoke with Robert (SR #7727139125) Connect unit to WiFi to get most recent update, that should correct failure. Assisted customer with getting unit setup on WiFi. Unit has been connected to WiFi, advised customer to accept updates on the whirlpool app to insure unit is updating. Deleted error code F6E4. Tested unit operations, all tested good."

Near Earl Keen St, Andice, TX 78628
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for defrost Issues. Per tech support faulty ui control,removed faulty ui,installed a new ui control ran diagnostics all test passed.

Near Carlsbad Dr, Austin, TX 78738
Brandon C.

Brandon C.

WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for customer complaint of unit making noise, they went out of town and came back and the noise was gone. I put unit into diagnostic mode, no error code, all tests and functions passed, no noises, instructed customer to run cleaning cycle,

Near Stephanie Ln, Austin, TX 78738
Scott  M.

Scott M.

REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for no ice . Found ice maker fuctioning properly . Did find rails are not opening correctly some times when closing door would make contact on switch but not fully depress enough to actuate IM . Ordering rails and switch . No water leaks detected at time of service . Please call to set return.; ordrng 1 W10847849 (DOOR SWITCH ) and 2 WP13055901 (slide)s

Near Grapevine Ln, Austin, TX 78759
Robert J.

Robert J.

WASHER MAYTAG MHW6000AW0 Arrived onsite to replace parts previously ordered. Installed new bellow. Tested functionality. Door is now closing better. Complete

Near Rainbows End Rd, Wimberley, TX 78676
Wesley P.

Wesley P.

COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite and replaced caps. Unit is now operating as designed and without rust.

Near Windroot St, Austin, TX 78728
Jonathan M.

Jonathan M.

REFRIGERATOR KENMORE 596.765235 "Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Tested unit trying to jumper the icemaker and icemaker would not move. Tested voltage frm control and found it good. Ordering ice maker..; ordrng 1 4317943 (icemaker only)"

Near Oak Bluff Cir, Temple, TX 76502
Noah D.

Noah D.

DRYER WHIRLPOOL WED7000DW2 "Arrived on site to inspect dryer for no heat, upon inspection found a open thermal cutoff and open element, replaced both and retested, heat was returned and no problems found. Job complete"

Near Michigan St, New Braunfels, TX 78130
Tyler B.

Tyler B.

REFRIGERATOR GE PYE22KSKFSS "Arrived to inspect unit not making ice, found ice maker seized replaced and did fill with water, replaced valves, found ice surrounding ice box door seal. Ice door is leaking air, and needs replaced ; ordrng 1 CNOTE (PART AUTHO ) and 1 WR78X26087 (icebox door asm)"

Near Cienega Cove, Austin, TX 78717
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator that is freezing items. Inspected unit and work area. Two attempts in the refrigerator and freezer compartment and found temperatures at 38°F and 2°F. Customer explained that the refrigerator is intermittently freezing items on all shelves. Tested dampener door and found it working properly. Tested resistance on the refrigerator compartment thermistor and found 2 ohms. Tested voltage going to the thermistor and found the RC thermistor being sent 1.12 V DC. Replaced control and tested unit. Unit is working as designed. Call complete.

Near Old Lorena Rd, Woodway, TX 76712
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for unit cooling/not cooling at times and fan making loud noises. Tested unit. Found that fan is making loud noises. ; ordrng 1 W11098695 (fan-scroll)

Near W 10th St, Austin, TX 78703
David  Z.

David Z.

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to follow up diagnosis for F8E0 error code. Found codes F8E0 upper cooling fan, F6E4 UI to control state error, F8E2 lower cooling fan speed. Replaced UI and appliance manager and retested. Same 3 errors are present even with replacing these parts. Ordering new controls, wiring harness, and both fans as well as 2 hour window to install. Ordering W11225364 harness, w11261167 control, w11261169 control, w11248652 blower, w11248652 blower. Return visit scheduled for 2/24 Monday. Cilefreundt@gmail.com.; ordrng 1 2HOUR (2HOUR) and 1 W11225364 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)"

Near Oak Shores Dr, Austin, TX 78730
Paul R.

Paul R.

DRYER GE DLE7200WE Arrived onsite for a dryer to replace the previous diagnosed parts. I confirmed the UI had power and would not respond. I replaced the UI. I tested the dryer and it worked as designed.Call complete.

Near Tamar Ct, Austin, TX 78727
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived on site for loud noise and water issue. Tested dispenser water dispensing for a couple seconds then stops with bypass,loud damper control diagnosed unit will need a new damper control and filter head.; ordrng 1 W11346623 (HEAD FILTER)"

Near Narcissus Blvd, New Braunfels, TX 78130
Clif L.

Clif L.

DRYER MAYTAG MEDB855DC4 Arrived on site to diagnose a dryer that is intermittently tumbling at the end of the cycle. All parts and components are operating properly at this time and unit does not have any problem drying clothes. Advised homeowner in a minute tumbling is due to the static reduce option being turned on and as normal operation. No further repairs are needed at this time.

Near Paint Creek S Rd, McDade, TX 78650
Andy  B.

Andy B.

DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site for dishwasher not filling/draining tested and inspected unit and found unit fills but does not drain. Found debris in drain pump. Removed debris and reinstalled drain pump. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Wilderness Way, Round Rock, TX 78664
Jonathan M.

Jonathan M.

ICE MACHINE MAYTAG MIM1554ZRS0 "Arrived on site for icemaker that would not start. Inspected unit and work area. Found unit disassembled and recirculating pump and water level sensor broken. Customer requested for replacement of parts and reassemble of unit. Customer agreed to repair. Replaced recirculating pump and water level sensor and reassembled unit. Tested unit and found water leaking from reservoir drain pump. I found that the connector from the water reservoir had a piece missing and when I went to remove the reservoir drain pump, one of the clips on it was broken. Ordering reservoir drain pump and water reservoir for complete repair. Quoted customer for additional parts and labor. ; ordrng 1 W10837384 (pan-water) and 1 WPW10489125 (pump)"

Near FM107, Gatesville, TX 76528
Richard P.

Richard P.

WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite for the washer not draining. Installed new drain pump that was ordered. Washer tested good and drain good and no leaks detected. Complete.

Near Hidatsa St, Buda, TX 78610
Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site and inspected ice machine and found Compressor is running but it is not cooling, water is flowing over the evaporator plate. Spoke with LM and he requested all the previous parts we ordered again that were replaced on the previous sealed system service.; ordrng 1 W10913906 (coupler) and 1 W11126268 (harns-pump) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

Near Bruton Springs Rd, Austin, TX 78733
Leonardo C.

Leonardo C.

DISHWASHER JENN-AIR JDTSS246GP0 Arrived on site to replace tub. Replaced tub and door not closing correctly will order new hinges and inner door. Ordering inner door W10919271 and hinges left hand WP8534854 and right hinge WP8534853 office to reschedule ; ordrng 1 W10919271 (INNER DOOR ) and 1 WP8534853 (RIGHT HINGE ) and 1 WP8534854 (LEFT HINGE )

Near Barton Springs Rd, Austin, TX 78704
James C.

James C.

RANGE GE JGBP33CEH3CC Arrived on site and installed new igniter. Tested operation and found unit working properly. Job complete

Near Bonham Loop, Georgetown, TX 78633
Brandon C.

Brandon C.

DISHWASHER WHIRLPOOL KDTE104ESS1 "Arrived on site for customer complaint of unit not fitting into cabinets properly, and wanted to check to see if unit was hooked up properly. Cabinets are not square, causing unit to have to sit at an angle. Unit tested good and is hooked up properly.

Near Lakehurst Loop, Spicewood, TX 78669
Al R.

Al R.

RANGE WHIRLPOOL WFG320M0BB2 Arrived to inspect gasket damage.Confirmed the complaint and removed and replaced it.Job complete

Near Clove Hitch Dr, Georgetown, TX 78633
Wesley P.

Wesley P.

WASHER WHIRLPOOL WTW4850HW1 "Arrived on site and secured water connections and was unable to recreate leak symptom. Advised customer on findings, all checks good at time of service."

Near Moreto Loop, Pflugerville, TX 78660
Wesley P.

Wesley P.

WASHER GE WCSR4170G3WW Arrived onnsite and replaced valve and used timer to determine that knob is needed. Returning with knob to complete. ;

Near Jacks Pond Rd, Austin, TX 78728
Richard P.

Richard P.

REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived onsite for the refrigerator ice maker ice is clumping up. Ran diagnostics and found no issues with the refrigerator. Tested the ice maker and it cycled correctly. But it seems like the heater in the ice maker may be over heating the ice during the dumping process and causing the ice to be super wet it goes into the ice tray. Replaced ice maker and advised customer to monitor. Complete

Near Camillia Blossom Ln, Austin, TX 78748
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRT541SZHV00 "Arrived on site to diagnose issue with door gasket. Examined RC door and found a massive gap on the left side where the gasket is not meeting the cabinet, and allow frost to build in both the RC and FC. Gap is way too big to be able to close with a heat gun, and absolutely has to be resolved with a new RC door. This gap is allowing food to spoil due to the inability to properly cool, as well as melting water.Ordering 1 new RC door LW11041496. Office will reschedule when we have shipping date on door. Also need to order additional buttons for screw holes.; ordrng 1 LW11041496 (dor-fip) and 1 W11178521D2C (nameplate) and 3 WP2212651D2C (button-plg)s"

Near Tealwood, Austin, TX 78731
David  Z.

David Z.

DISHWASHER KITCHENAID KDTE554CSS3 Arrived on site and installed new worm clamp on sump line. Retested unit and verified no further leaks present. Call complete.

Near Prickly Pear Dr, Austin, TX 78731
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW86HEBW1 "Arrived onsite for unit not completing through cycles. Tested unit. Found F8E3 and F5E4 and F9E1 error codes. Cleared error codes. Tested unit. Found that suspension is worn out..

Near Leberman Ln, Austin, TX 78703
Kevin B.

Kevin B.

ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and inspected ice machine and found water filter is jammed, was able to remove old filter and installed and uninstalled a new one several times to ensure housing is fine. No further repair is required at this time, job complete"

Near Malvinas Cove, Austin, TX 78739
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "(DM) Arrived on site for dishwasher not dissolving soap. Inspected unit and work area. Performed diagnostics mode, found no error codes. Found wash motor not activating. Tested voltage to motor, found within range. Gained access to motor tested resistance, found motor has open an circuit. Found motor to be bad. Removed failed motor, installed new. Performed diagnostics and monitored for water leaks. All tested good and no water leaks detected."

Near Thousand Oaks Trail, Liberty Hill, TX 78642
Wesley P.

Wesley P.

DISHWASHER KITCHENAID KDTM354ESS3

Near Pitcairn Dr, Pflugerville, TX 78660
Noah D.

Noah D.

DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace sump and pump, replaced sump and pump and moved over the drain pump, reconnected wires and tested, no leaks detected, all functions returned

Near Barker Cypress, New Braunfels, TX 78130
Tyler B.

Tyler B.

WASHER WHIRLPOOL WTW5000DW2 "Arrived to install previously ordered parts, removed and replaced, gearcase, wash place, cam, actuator, motor and belt and cover and teased good"

Near Lyndhurst St, Austin, TX 78717
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site to replace previously ordered parts for refrigerator. Upon inspection of unit found no frosting around door seal in freezer indicating no air leaks. Did note fresh food door seal was not shaped properly after door opening direction was switched. Freeshaped seal using applied heat and found all is working properly at this time. No water was hooked up to unit at time of service.

Near FM 20, Cedar Creek, TX 78612
Clif L.

Clif L.

RANGE GE JGB720SEJ4SS Arrived on site to diagnose a range with burners that won’t stop trying to ignite. Found left side ignition switch not mounted on valve properly. Remounted switch properly and tested unit. All is working properly at this time.

Near Old Potato Rd, Paige, TX 78659
Paul R.

Paul R.

WASHER WHIRLPOOL MVWX655DW1 "Arrived onsite for a washer that only fills but won’t agitate or spin. I checked stored error codes and found an F7E6. I ran auto diagnostics and the unit agitated for one second and stopped then when the shifter went to the spin position it tried to spin for one second and stopped. The unit completed the cycle but didn’t agitate or spin out. I ran manual spin and found the control pausing itself after 1 second. I replaced the control, ran the calibration cycle, and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."

Near Anna Palm Way, Round Rock, TX 78665
Robert J.

Robert J.

WASHER GE GTW750CSLWS Arrived onsite for washer making noise and not basket not spinning. Ran diagnostics and found that the lid lock was not functioning. Replaced latch and tested washer. Everything is working properly and no leaks detected. Complete

Near Windmill Run, Wimberley, TX 78676
James C.

James C.

REFRIGERATOR WHIRLPOOL ART318FFDW06 Arrived on site and installed new compressor and drier. Found when installing suction tube the the exchanger tube and suction tube are different diameter. Called tech line and spoke to Dustin #7727128566. Part research required for 6.75mm to 8mm aluminum lokring connection required to complete repair. ; ordrng 1 RESEARCH (6.75MM-8MM LOKRING ALUMINUM ) and 1 W10896677 (coupler)

Near Ford St, Llano, TX 78643
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to doors. Replaced freezer and refrigerator door. Tightened handles. All checks good. Job complete

Near Guadalupe St, Austin, TX 78701
Noah D.

Noah D.

WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not locking, found lid lock worked correctly during test mode but during regular cycles the lock does not activate before advancing to next cycle; ordrng 1 W11116590 (CONTROL )"

Near Logans Pass, New Braunfels, TX 78130
David  Z.

David Z.

OVEN FRIGIDAIRE FFEW2726TSC "Arrived on site to diagnose oven that was not powering on. Performed diagnostics and voltage checks. Found full 240V at the wall and at the main control. Unit still not powering on. Replaced control and retested. Control still receiving power, but front panel not coming on. Ordering 1 54511003 control panel with ribbon cable. Office to reschedule based on parts availability, showing 0 at vendor. Doesn’t appear to be an install issue, and should be warranty. ; ordrng 1 5304511003 (CONTROL PANEL. )"

Near Buckingham Rd, Austin, TX 78759
Brandon C.

Brandon C.

REFRIGERATOR FRIGIDAIRE FGHD2368TF3 "Arrived on site for customer complaint of no ice production, found ice maker would not rotate, temperature was 0 degrees in ice bin, fans were working, I replaced ice maker, no leaks at time of service."

Near S Longhorn Dr, Blanco, TX 78606
Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB7759SAS0 "Arrived on site for dishwasher that would not start. Inspected unit and work area. Tested voltage going to control and found 122 V tested voltage going to the user interface and found 16 V.

Near Pecan Valley Dr, Temple, TX 76502
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUIX305ESS1 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations at previous service call, I removed and replaced the bin thermistor and tested. Unit is making ice and operating as designed. No water leaks observed during service Job completed."

Near Ladera Tr, Leander, TX 78641
Al R.

Al R.

REFRIGERATOR KITCHENAID KUBR204ESB00 "Arrived to inspect cooler not cooling Called Whirlpool Tech line and spoke DAVE with Whirlpool Tech Line SR #7727128490.Plugged unit in and unit began cooling properly.Job complete Compressor, fans all work properly.Job complete"

Near Sonterra Blvd, Jarrell, TX 76537
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for noise compliant. Removed deli drawer found evaporator incased in ice. Per service pointer W11329116C diagnosed unit will need updated cover and main control repair covered under AUTHO S27311 ordrng 1 W11333076 (CONTROL)

Near Anfield Cir, Lakeway, TX 78738
Lou S.

Lou S.

MICROWAVE FRIGIDAIRE FGMV176NTF "arrived on site to install previously diagnosed and ordered parts. Due to the unit tripping the breaker and per Frigidaires recommendations, I removed and replaced the door latch & spring, switches and latch hook. Tested the unit and it operated as designed. Per Frigidaire Techline I placed some grease on the door latch hooks for smoother closing. Job completed."

Near Oak Ridge, Lago Vista, TX 78645
David  Z.

David Z.

REFRIGERATOR GE GFE28GSKESS "Arrived on site to follow up on unit continuing to freeze food in RC crisper drawer. Found temp in fridge was a bit low. Replaced RC thermistor. Customer has never defrosted unit since the issue began, and there was still ice built up on the back of the Evap panel. Found the Evap is not frosted or froze over, so the thermistor and control appear to be working properly. Replacing temp control thermistor only. Advised customer to let the unit air out for 24 hours unplugged to melt the remaining ice out so that the temp can stabilize. Call complete."

Near Colina Ln, Austin, TX 78759
Lou S.

Lou S.

WASHER MAYTAG MVWB765FC3 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics showing error code F0E4 & F3E2. Cleared the codes and continued with testing. Unit operated as designed except the valve is leaking water into the tub after a wash cycle. Also found that the hot water hose is badly leaking and corroded. I advised the customer of my findings. I am ordering the valve and harness and scheduled return. No water leaks at the end of service.; ordrng 1 W11165546 (VALVE) and 1 W11193817 (VALVE HARNESS)"

Near American Dr, Lago Vista, TX 78645
Al R.

Al R.

DISHWASHER WHIRLPOOL KUDL03FVSS0 "Arrived to inspect dishwasher leaking.Removed the kick plate and unit was dry underneath.Discovered the water stains on the floor were from the door, when customer opens the door.Unit works as designed.All water lines were dry at the time of service.Job complete"

Near Acorn Creek Trail, Killeen, TX 76542
James C.

James C.

REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived on site and found upper right module out causing issues with the other lights in series. Replaced module and tested. Unit tests good. Job complete

Near Mountain Leather Dr, Horseshoe Bay, TX 78657
David  Z.

David Z.

REFRIGERATOR ELECTROLUX EI26SS30JW0 "Arrived on site to install previously diagnosed parts to resolve dispenser not dispensing ice or water. Installed new dispenser module and retested. Ice was now dispensing, but water valve still humming. Replaced valve and retested. Valve was now quieter, but no water present. Disconnected water line at door connector and retested and was able to get water to come out the line. The water line in the door is either frozen or obstructed, and water will not come out in that state. Since line is part of the door the whole door would need to be replaced.Customer informed me they were able to dislodge ice in the line and water dispenser now works. Call complete. No water leaks found at time of service."

Near Scribe Dr, Austin, TX 78759
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator making noise. Tested and inspected unit and found noise operations seem normal. Called tech line and spoke with Robert (SR# 7727131943) Made aware of stated issues and what was found. Was instructed that this is normal operations. Unit is operating as designed. No repairs are needed at this time. No water leaks present at time of service.

Near Williams Way, Hutto, TX 78634
Jacob S.

Jacob S.

RANGE AMANA AER6603SFS2 Arrived onsite for unit not powering on. Tested unit. Found that the wall plug was not giving correct voltage to unit. Spoke with a construction Forman about the issue. Job complete

Near Pearl Retreat Dr, Austin, TX 78753
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL WDF130PAHB0 Ride on site for dishwasher with the burning smell. Inspected unit and work area. Placed unit in service diagnostics and found F8 E2 (drain motor electrical problem) and F6 E4 (float switch open) codes. Ran unit through diagnostic test mode and unit made a clicking sound twice during the wash and then shut off when it got tot the drain. I checked resistance from the control board harness going to the drain pump and found 41.4 ohms. I called safety and reported my findings to Breion. He advised to make normal warranty repairs and replace the control. I replaced the control and tested the unit. Unit tried to go through a drain and a burning smell began to radiate from the bottom of the unit. I tried to find any burn marks or melted wires and could not find any. I called Techline back and spoke to Brieon again. Reported my findings and he advised me to not proceed with any further repairs and to just close out the ticket and they would reach out to the cus

Near Elesha Ln, Eddy, TX 76524
Lou S.

Lou S.

DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I found that the unit is heating as I could see the element illuminate in the back left vent area. I tested the airflow with my vent test kit and with the vent tube connected the unit failed. When I removed the vent tube from the unit at the back the unit passed. I shortened the vent tube and when I removed it from the wall, water came out of the tube as there was lint built up inside. I cleaned the tube and reattached the vent tube to the wall and unit and retested and it continued to fail. Customer advised they had the vents cleaned recently. I recommended that the customer purchase a more firm vent tube and have a professional company take a look at the vents in the attic. No lint observed at the end of service, job completed."

Near Travis Dr, Leander, TX 78645
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator with a freezer compartment light and refrigerator lights out. Inspected unit and work area. Found FC light out and replaced that light. Found RC light dimmer than the rest and replaced that as well. Unit is working as designed. Call complete.

Near Archway, Belton, TX 76513
Jonathan  S.

Jonathan S.

ICE MACHINE GE ZDIS150WSS/E "(DM) Arrived on site for icemaker not making ice. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found the reservoir not filling. Valve will need to be replaced. Installed new valve. Tested all operations, all tested good no water leaks detected.

Near Adams St, Georgetown, TX 78628
David  Z.

David Z.

MICROWAVE WHIRLPOOL KMBP100ESS01 Arrived on site to install new mag and inverter from previously diagnosed visit. Installed new mag and inverter after unwiring the unit from the wall. Retested unit and still producing low or no heat. Talked to tech line SR7727128921 as both electronics and mag have been replaced at this point. Verified a scorch mark on the wave guide cover on the inside of the unit showing damaged wave guide.

Near Amanda Dr, Austin, TX 78729
Tyler B.

Tyler B.

DRYER WHIRLPOOL WED8500DC4 "Arrived to inspect unit with water coming from door, upon arrival unit was running wit af error. Indicating clogged vent. Removed vent and found full of water, advise customer on vent cleaning"

Near Arrow Wood Rd, Cedar Park, TX 78613
Robert J.

Robert J.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not heating correctly. Ran calibration and found that the oven is holding temperature correctly. It’s is normal to have higher pre heat temperatures. Oven during normal operation maintains the average of 300 degrees that it was tested at. No other issues found. Complete

Near Orange Blossom, New Braunfels, TX 78132
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door. Tightened handles. All checks good. Job complete

Near Guadalupe St, Austin, TX 78701
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door and nameplate. Tightened handles. All checks good. Job complete

Near Guadalupe St, Austin, TX 78701
Jonathan  S.

Jonathan S.

REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Arrived on site for refrigerator not making ice or dispensing water. Performed diagnostics and checked water pressure to unit and found good pressure. Tested water to filter at inlet valve. Found water going to housing. Cycled ice maker and found ice maker did not fill. Cycled ice maker again with hose removed from valve. Found minor block on line from inlet valve to ice maker. Cleared black age and cycled ice maker and found filling. Removed hose at door and tested water dispenser. Found blockage in freezer door, possible frozen water line. Recommend to power unit off durning the weekend in attempt to trawl water line in freezer door. All else tested good. No water leaks detected durning service."

Near Louis Henna Blvd, Round Rock, TX 78664
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRT138FZDM01 "Arrived on site and spoke with Luis the maintenance supervisor at the apartment complex. He says the refrigerator has been working correctly since the previous technician visit. He did not call back for further service on this refrigerator, job complete."

Near Shady Ln, Austin, TX 78721
Richard P.

Richard P.

REFRIGERATOR JENN-AIR JFC2089BEP03 Arrived onsite for the refrigerator freezer has frost build up. Upon inspection found that there is frost build up on ice maker and top part of freezer door. Also found that the left hand upper part of the freezer door gasket was not sealing at all causing the frost build up issue. Took door off and replaced door gasket with new and molded new gasket with heat and gasket is sealing good. Removed all frost build up and advised customer to monitor. Complete

Near The Hills Dr, The Hills, TX 78738
Noah D.

Noah D.

DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to inspect washer for no console power, upon inspection found the console unresponsive, replaced console and tested all functions for problems, no problems or leaks detected, complete"

Near Paradise Hills, New Braunfels, TX 78132
Kevin B.

Kevin B.

WASHER MAYTAG MVWB755DW0 "Arrived on site and inspected washer and found it is full of standing water. Took pictures sent to MS. Removed water but could not replace drain pump at this time. See sticky notes for further information.

Near Bel Fay Ln, Austin, TX 78749
Tyler B.

Tyler B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to inspect unit with left door rail issue, found rail not filling snapping in when opening both doors, only works when left door is opened only. Will need rail to correct. Also freezer bin handle section has came off and will not clip back on, and will need replaced as well; ordrng 1 W10698203 (rail-mulln) and 1 WPW10493169 (bin-freezr)"

Near Yorktown Trail, Austin, TX 78726
Wesley P.

Wesley P.

COOKTOP WHIRLPOOL WCE55US0HS01 Arrived onnsite and replaced failed switch. Unit is now operating as designed. All checks good. Advised customer on repair.

Near Pernella Rd, Manor, TX 78653
Wesley P.

Wesley P.

DRYER WHIRLPOOL WGD4850HW0 Arrived onnsite and found unit operating as designed after adjusting door. No parts needed.

Near Hatton Ln, Austin, TX 78754
Kevin B.

Kevin B.

WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found saved error code for motor fault and oversuds. Ran all functions in manual diagnostic and everything passed, replaced motor to no further issues. No water leaks detected at time of service, job complete."

Near Twin Estates Dr, Kyle, TX 78640
Jonathan  S.

Jonathan S.

WASHER MAYTAG MVWB850YG1 "Arrived on site for washer leaking. Customer stated that unit is leaking after second load on left side. Performed diagnostics mode and ran automatic test cycle. Monitored operation, no leaks occurred. Removed access panel and ran automatic test cycle and monitored from back. Found high water pressure to unit and would recommend to add a hammer valve to home valves but most likely not causing leak. Customer stated that she ran a load this morning and leak was not visible and stated that they only use normal cycle. Ran unit on normal cycle and monitored for leaks. Recommend to add stainless drain pan under unit. Leveled unit and found bottom starting to separate from frame,due to rust. No water leaks detected durning service."

Near FM1105, Georgetown, TX 78626
Lou S.

Lou S.

WASHER WHIRLPOOL WTW8500DC1 "arrived on site so previously diagnosed and ordered parts. Due to the unit tub/basket assembly suspension rods failing, I removed and replaced the the rods and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Prickly Pear Cove, Leander, TX 78641
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRX735SDBM04

Near Calima Cove, Round Rock, TX 78681
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMH73521CS6 Arrived onsite for microwave light always on and microwave not running. Upon inspection we found that lower door switch was not working. Installed new interlock and tested functionality. Everything is working properly Complete.

Near Ridge Arbor Rd, New Braunfels, TX 78130
Noah D.

Noah D.

DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for no heat, upon inspection found no airflow and blowback from vent, cleared attached vent hose which was completely blocked, after clearing vent blockages, still had blowback and no airflow, instructed customer to clear blockages in vent exit. Complete"

Near Dreibrodt Rd, San Marcos, TX 78666
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived onsite for refrigerator not cooling properly. Upon inspection we found that the evaporator cover in the refrigerator compartment was frosty. Note that the refrigerator temperature was set to 33 by customer because the temperature was not cold enough. Ordering new evaporator cover. Temperature set back to 37. ; ordrng 1 W11284394 (COVER)

Near Bess St, New Braunfels, TX 78130
Kevin B.

Kevin B.

WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found amount of vibration customer is experiencing is normal, cycled all functions and washer is operating correctly. Discussed correct loading procedure and correct amount of detergent. At this time washer is operating as designed, no water leaks from connections at time of service, job complete"

Near Lillian Ln, Austin, TX 78749
Tyler B.

Tyler B.

REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived to inspect unit with ice building under ice bucket, found ice door to seal good, but found after few tested it would lag and stick open, also asked customer if they aever had the lights flicker and they confirmed.found this due to control board service bulletin w10849220. Unit will need replacement to complete. ; ordrng 1 CNOTE (PART AUTHO) and 1 W10849799 (cntrl-elec)"

Near Venezia View, Leander, TX 78641
Kevin B.

Kevin B.

DRYER WHIRLPOOL WGD49STBW0 "Arrived on site and inspected dryer and found belt is frayed and thermal fuse has failed, replaced belt dryer is now running normally, job complete"

Near Avenue C, Austin, TX 78751
Paul R.

Paul R.

COMPACTOR GE UCG1680L0SS Arrived onsite for a compactor that makes noise but doesn’t compact. I found the directional switch out of alignment causing the ram to come off the screws at the top and the unit still trying to run up. I corrected the switch and tested the unit. The unit is working as designed. Call complete.

Near Gladnell St, Taylor, TX 76574
Andy  B.

Andy B.

RANGE WHIRLPOOL WEC310S0FS3 Arrived on site for range cooktop on light staying on when not in use. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no ice. Removed icemaker found no damage to fill tube heater,installed a new icemaker. Ran diagnostics on icemaker,icemaker passed harvest test,ran fill test passed,ran multiple diagnostics test found no issues with ui. Unit working as designed."

Near Bankhead Dr, Austin, TX 78747
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for the refrigerator not cooling. Upon inspection found that the lights are on but the fans are not on and the compressor was not on. Ran diagnostics test 40 and RC and FC fans worked and compressor came on. Changed out control board and compressor kicked on and the fans are running and refrigerator is starting to cool down. Complete

Near Webb Ln, Austin, TX 78734
Richard P.

Richard P.

COOKTOP JENN-AIR JIC4430XS00 Arrived onsite for the cooktop with error code F47. Error code F47 stands for lost communication or lost power between the UI and high voltage board. Ohm out the harness and all checked good. During diagnostics found that the fuse had blown. Replaced module and display and cooktop tested good. Complete

Near Loomis Dr, Austin, TX 78738
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for cooling issue. Per customer unit would stop cooling and after hard reset unit starts cooling correctly diagnosed faulty main control. Installed updated main control.

Near Big Brown Dr, Dripping Springs, TX 78620
Lou S.

Lou S.

WASHER MAYTAG MVWC565FW1 "arrived on site to inspect washer not spinning clothes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and calibrated the unit. When the unit was supposed to agitate I could hear the unit making a humming noise and not agitating. I removed and replaced the capacitor and calibrated the unit. Tested the unit in diagnostics and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."

Near Adobe Trail, Lago Vista, TX 78645
Jacob S.

Jacob S.

DRYER MAYTAG MEDC465HW0 Arrived onsite for unit door not closing correctly. Tested unit. Unit test good. Gave customer instruct on latch type and strike. No issues at this time. Job complete

Near Valle Verde Dr, Del Valle, TX 78617
Jonathan  S.

Jonathan S.

WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked. Inspected unit and work area. Found lid cracked by left hinge (see SD-QUICKPIC). Removed top and inspected spring hinges and no signs of rust or damage. Performed diagnostics mode and checked fault codes, no faults found. Ran automatic test cycle and found all functions working correctly. Will need to replace lid and screws. May need authorization for repair. Office to schedule appointment when ETA is available on parts. Returning with Lid and screw and hinge bracket to have on hand if needed. ; ordrng 1 W11117421 (LID) and 1 W10270398 (hinge) and 1 WP8563965 (LEFT HINGE) and 1 WP8572974 (RIGHT HINGE) and 2 WPW10078270/QTY2 (SCREWS)s"

Near Wood Glen Dr, Round Rock, TX 78681
Tyler B.

Tyler B.

DISHWASHER MAYTAG MDB4949SHZ0 Arrived back on site for pump assy replacement. Removed failed pump and replaced and tested good with no leaks on site

Near Hegarty Dr, Cedar Park, TX 78613
James C.

James C.

WASHER MAYTAG MVWC565FW1 Arrived on site and tested operation. Found no faults in unit. Instructed customer on best practices for wash performance. Unit operating as designed. Job complete

Near Sombrero, Horseshoe Bay, TX 78657
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWX655DW0 Arrived on site for washer that was making a grinding noise. Inspected unit and work area. Place unit in service diagnostics and could not find an error. Please do not in an auto test and found no problems. Had customer run a normal cycle with clothes and found the agitator stripping on the gear case. Replaced agitator wash plate and tested unit. Unit began to drain and would not stop. Removed back panel and removed pressure switch and still had an issue. Power cycled the unit and unit began to operate as designed. Tested unit in normal wash cycle and unit agitated with no issues. Call complete.

Near Kiddieland Rd, Temple, TX 76502
Paul R.

Paul R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for a dishwasher not starting or operating. I found power to the main control but nothing to the control panel. I replaced the main control and tested. The control panel still would not respond with power to it. The control panel needs to be replaced. Ordering W11368911 HOUSING-UI..; ordrng 1 W11368911 (HOUSING-UI)

Near Romeria Dr, Austin, TX 78757
James C.

James C.

REFRIGERATOR FRIGIDAIRE FFSC2323TS Arrived on site and tested operation. Found freezer door not closing completely. Found ice maker over filling ice bin due to ice level arm being stuck and ice got behind ice bin and pushed against door causing it to be stuck open. Removed ice build up and verified operation of ice maker. Unit tests good. Job complete

Near Kingsland, TX 78639
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer squeals after running for several minutes, disassembled the dryer and found left support wheel is dragging on the shaft. Replaced all parts in dryer kit to correct issue. Also found there is no airflow when vent hose is connected to dryer. Airflow returns with vent it disconnected from wall."

Near Grand Canyon Dr, Austin, TX 78752
Lou S.

Lou S.

REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the unit isn’t cooling properly and after the power goes out it takes a long time for the unit to cool. I checked temps in the FC=8 degrees & RC=37 degrees (on a setting of 34) and the ice box =9 degrees. Unit is making ice. I place the unit in diagnostics and tested the unit and it showed that the unit rc evaporator thermistor is shorted. I disassembled the RC section and found water in the bottom of the RC section as if the unit evaporator had been frozen and defrosted. The thermistor was badly corroded and not secured in the correct position. I received authorization (SC) to replace the rc Evap motor harness and hv control. I removed and replaced both and tested the unit and it immediately began to cool and the rc evaporator began to make a good frost pattern. No water leaks observed during service, job completed."

Near Lakeland Cir, Lago Vista, TX 78645
Luis M.

Luis M.

REFRIGERATOR FRIGIDAIRE FGVU21F8QFC "Arrived on site for no cool. Powered unit on let unit run,removed cover,found no frost formation on evaporator. No refrigerant in system diagnosed leak at exchanger due to corrosion on tubing. Replaced compressor,heat exchanger,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"

Near Canyon Heights, Spring Branch, TX 78070
Jacob S.

Jacob S.

WASHER AMANA NTW4516FW3 Arrived onsite for unit not washing. Tested unit. Found that the way the hoses are connected from the wall are interconnected and are not leaving water to run from the spout to help fill up washer. Spoke with principal of the issue. Pic in quick pic of connection. No leaks at this time. Job complete

Near E Rundberg Ln, Austin, TX 78753
Wesley P.

Wesley P.

RANGE AMANA ACR4303MFW2 Arrived in site and found unit with failing burners and 2 bad switches. ; ordrng 1 W11161939 (ELEMENT) and 2 W11371990 (ELEMENT)s and 1 WP3148953 (switch-inf)

Near County Line Rd, Elgin, TX 78621
David  Z.

David Z.

REFRIGERATOR KITCHENAID KBFS25EWMS1 "Arrived on site to diagnose refrigerator with water dispenser making hammering noise at times. Performed diagnostics. Tested with filter bypass and didn’t hear much noise. Attempted to use a new filter, and when even installing you could hear air pressuring / escaping and very bad seal. Recommended new filter head. Installed new filter head and filter. Retested. Noise is now completely gone. Tested through 4 gallons of water. All is working as designed at this time. No water leaks at time of service. Call complete. Collected $283.39 via cc."

Near Hillbrook Dr, Austin, TX 78731
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived onsite for microwave display not working. Upon inspection we found that the display is working intermittently. Customer also stated that the oven racks were not fitting right. Ordering parts office to reschedule. ; ordrng 3 W11218798 (GRATE)s and 1 W11428562 (CONSOLE UI )

Near Herbelin Rd, New Braunfels, TX 78132
Richard P.

Richard P.

DRYER MAYTAG MEDB765FW0 Arrived onsite for the dryer having longer than normal dry times. Using the test kit that was sent to the customer. Found that there is a restriction in air flow. The vent tube in the wall has a clog. Advised customer to call a handy man to come and clean the vent tube. All functions on the dryer tested good.

Near Longwood Rd, Austin, TX 78737
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator no light issues. Upon inspection we found that the unit is not cooling as well as not lighting. No compressor or fans working. Removed control and power board and inspected them. No visual issues found with either boards. Reinstalled boards and refrigerator is now cooling and lights are working. Recommend main control and power control boards be replaced. ; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)

Near Appellation, New Braunfels, TX 78132
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found adjuster broken. Replaced adjusters test unit and unit test good job complete. No leaks present at this time.

Near Bahama Rd, Austin, TX 78733
Brandon C.

Brandon C.

REFRIGERATOR GE CFE29TSDBSS "Arrived on site for customer complaint of unit not cooling, found fresh food defrost harness to be faulty, customer had part, I installed part, unit tested good. However, the customer wants the condenser fan motor replaced due to noise issue, ordering condenser fan motor, collected balance for the harness ; ordrng 1 WR60X10358 (fan condenser dc)"

Near Ranch Rd, Stonewall, TX 78671
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and found control panel has been crushed on the top while still inside the box. At least one knob is missing ,There is no water or electrical connections available at this time to test the washer. Took one picture; ordrng 1 W10552335 (panel-rear) and 1 W10756270 (knob) and 1 W11223397 (CONSOLE)"

Near Airport Commerce Dr, Austin, TX 78741
Noah D.

Noah D.

DRYER MAYTAG MEDC465HW0 "Arrived on site to diagnose dryer, upon inspection found the motor did not turn when called by relay and shut off, replaced motor. Wheel was fused to motor and had to be broken off to replace motor, ordering wheel to replace, new motor put it and put back together, ; ordrng 1 WP694089 (WHEEL)"

Near Lance Trail, San Marcos, TX 78666
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED9750WW0 "Arrived on site for customer complaint of dryer taking to long to dry, multiple cycles needed to be done. I pulled unit out, removed vent hose, ran test cycle, found 150 degrees exhaust temperature with clothes in dryer, unit tested good, cycled good, instructed customer to have vent cleaned.

Near Hachita Dr, Austin, TX 78749
Richard P.

Richard P.

DISHWASHER LG LDT7797ST Arrived onsite for the dishwasher with error code 1E. Installed new water valve and water inlet housing ordered by previous technician. Ran a cycle and the 1E error code came back on. I saw water inside the tub. Will need to order wire harness and optical sensor. ; ordrng 1 ORDERINGONEAUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTRESEARCH (WIRE HARNESS) and 1 PARTRESEARCH (OPTICAL SENSOR )

Near Explorer, Lakeway, TX 78734
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Arrived on site for no cool. No frost on evaporator,pierced low side pressure reading -20 diagnosed leak in system. Replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.

Near Mountain Breeze, Canyon Lake, TX 78133
Al R.

Al R.

WASHER LG WM3670HWA "Arrived to inspect front load washer not powering on.Discovered the unit will need UI, PCB Assembly main and 2nd control to complete the repair.Ordering research for parts and authorization.Unit UI is damaged also.Needs more work Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 RESEARCH (UI AND OTHER CONTROL )"

Near Robertstown Rd, Copperas Cove, TX 76522
David  Z.

David Z.

MICROWAVE KITCHENAID KMHC319ESS0 Arrived on site to diagnose microwave that would sometimes run when you close the door. Found that the action was caused by micro switches not all being able to fully engage unless door was pushed in the corner. Door feels like it has a natural slope but switches should still be contacted. Replaced interlocks and switches and found decent improvement. Overall the door has to be pushed closed fairly hard to make sure they all engage. Tried bending the lower huge some and found minimal improvement. Customer has to close door a bit harder for unit to fully operate as designed. Call complete.

Near Cima Oak Ln, Austin, TX 78759
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL KRFC704FPS03 "arrived on site to examine that all damage and cosmetic damage on new install fridge. Found RC right door (facing) dented and damaged. Ordering door W10849509. Advised customer of 6 - 8 weeks shipping on doors. Took pictures of all install damage. Found all stairs going to 2nd door had dents in them, as well as a large scrape on the landing, and 4 cracked tiles. All damage photographed in SD. Office to reschedule when door comes in.; ordrng 1 W10849509 (dor-fip)"

Near Freedom Dr, Austin, TX 78703
Brandon C.

Brandon C.

WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for customer complaint of unit not starting cycle, I put unit into diagnostic repair, water valves, drain pump tested good, control tested good. Found basket and gearcase stripped causing the basket not to spin, agitate or brake correctly. Ordering gearcase basket and spanner nut. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10564013 (nut-spaner) and 1 W10811960 (spin basket) and 1 W10868473 (gearcase)"

Near Durango, , TX 78636
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WOS51EC0HS01 "(DM) Arrived on site for oven clock advancing faster than normal. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults are present. Tested UI operations, all tested good. Found unit not connected to WiFi. Advised customer the unit must be connected to WiFi to receive updates and proper clock operation."

Near Round Rock, TX 78681
Jonathan M.

Jonathan M.

DISHWASHER KITCHENAID KUDE60FXSS4 "Arrived on site for a dishwasher that would not start. Inspected unit and work area. Placed in in-service diagnostics and found F6 E6 (water temperature less than 85 degrees), F8 E1 (long/no drain), and F6 E4 (float switch open. Testing in an auto test and unit would only drain. Tested drain pump and it armed out to 22.4 ohms. Tested control and found open fuse. Tested resistance going to sump and motor. Found it open. Replaced control and motor and tested unit. Unit worked as designed. Call complete."

Near Daisy Ln, Temple, TX 76502
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit having a F0E2 and F0E5. Tested unit. Found both error codes in diagnostics mode. Cleared code’s. Tested unit. Unit test good.

Near Nueces St, Austin, TX 78705
Al R.

Al R.

RANGE WHIRLPOOL WFE505W0HS1 Arrived to inspect unit not heating properly.Confirmed the complaint and discovered the element was defective.Removed and replaced it.Job complete

Near Mattie Cir, Copperas Cove, TX 76522
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not dispensing ice. (Prior trip was for not making ice) Tested and inspected unit and found all operations to be normal. Ice dispenser is dispensing ice properly. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Balsam Way, Round Rock, TX 78665
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site to test unit for unit not washing. Test unit and found bad su,o and motor. Could not get unit out customer will call back when they have unit out ready for us to work on it. ; saved tckt"

Near Tower View Ct, Austin, TX 78723
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site for microwave that is displaying an F2E1 code (stuck key). Customer stated that it will work if you plug it in for a few minutes then will throw that code. Inspected unit and work area. Placed unit into diagnostics mode and found an F2 E1 ( stuck key), FCE2 (unit not connected to router), and FCE3 (appliance not linked to the internet). I tried to help the customer link her unit to her WiFi and phone but the touch panel became unresponsive and started making its own selections without assistance. I could not get the unit to cancel without unplugging the unit. After 5 minutes, the unit would flash an F2 E1 Touch panel code across the screen. Ordering door due to touch panel being inside the door and will bring back controls just in case.; ordrng 1 W11196131 (door/mw)"

Near Hillside Dr, Temple, TX 76502
Jonathan  S.

Jonathan S.

FREEZER MAYTAG MZF34X16DW0 "Arrived on site for standup freezer in garage making abnormal noises. Customer had recording of noise. Identified noise as possible evaporator fan interface. Performed diagnostics and gained access to evaporator fan. Found ice had formed in air funnel and fan hitting the ice (see SD-QUICKPIC). Inspected door gasket and looked for possible signs of air leak. Inspected back panel for water markings, none found. Found failure due to possible 4 years of moisture buildup. Removed ice buildup in funnel and assembled unit. Tested operations, all tested good. No water leaks detected."

Near Hogan Bluff Ct, Georgetown, TX 78633
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Customer paid in full on CC.

Near Tucek Rd, Taylor, TX 76574
Al R.

Al R.

DRYER GE GTD45EASJ2WS "Arrived to inspect dryer not powering on. Confirmed the complaint and disassembled and found the belt damaged.Removed and replaced the belt, reassembled and unit tested as designed for approximately 10 seconds and powered off AGAIN.I disassembled it again and held the pulley down and unit worked.Reassembled the unit and unit has same failure.Ordering research for possible factors contributing to issue of not starting.Could be the switch at the belt.Needs more work Office to reschedule with customer ; ordrng 1 RESEARCH (PULLEY BELT SWITCH )"

Near Jackson Ln, Jarrell, TX 76537
Tyler B.

Tyler B.

DISHWASHER KITCHENAID KDTM354DSS4 "Arrived to inspect unit not washing well. Found the unit to be not washing at all and pump would just hum. Unit needed pump assembly replaced.No leak son site"

Near Peekston Dr, Austin, TX 78726
Tyler B.

Tyler B.

WASHER WHIRLPOOL WTW8040DW4 Arrived to inspect unit with multiple lid replacements. Found min issue to cause multiple lid breaks to be from broken mechanisms in side actual hinges-under lid. Causing pressure to be put on plastic lid. All hinge parts and lid with need replaced to cure unit. ; ordrng 1 W10861714 (hinge) and 1 W11023747 (hinge)

Near Oak Meadow Dr, Round Rock, TX 78681
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher drying issues.Ran diagnostics test mode and unit tested with no errors.Advised customer to show me how she loads the unit and discovered the drying issues come from customer not purging the hot water, not selecting high temperature, heated dry and No rinse aid is being used.Unit operates as designed.All water lines were dry at the time of service Job complete"

Near Quail Run, Georgetown, TX 78633
Jonathan M.

Jonathan M.

WASHER AMANA NTW4516FW0 Arrived on site for washer that would not fill. Inspected unit and work area. Customer stated that there was a loud buzzing sound coming from the washer when he had it on and it would not accept selections. Found the buzzing noise to be the drain pump due to the control thinking there was still water in the unit. Replaced control and tested unit. Unit worked as designed. Call complete.

Near Rabern Ct, Belton, TX 76513
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator icemaker not working. Upon inspection we found the flex tray inside the icemaker was broken. Replaced icemaker. Checked functionality. Everything is working properly. No leaks detected. Complete

Near E Tanglewood Dr, New Braunfels, TX 78130

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