Service History 144

We serviced a
WHIRLPOOL DRYER
Model WED9620HBK2
Near Austin, TX 78724
Taylor M
Job Details: 08/12/2021
"Arrived on site to replace the control and complete door with hmi built in, I gained access to the door and control and replaced both, I turned on the unit and verified functionality, the unit is no longer functioning intermittently and is operating properly as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/12/2021
Arrived on site to test unit for leaking from dispenser drawer. Found excessive leaking. Replaced dispenser with same outcome. Checked pressure and water pressure well exceeded 100psi. Gauge is only rated to 100 but pressures are beyond that. Spoke with tech line and recommended customer bring pressures down to the average 60psi. Advised customer water pressure needs to be lowered to recommended. Job complete.SR#7731485409
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Andrew
Job Details: 08/12/2021
"Arrived on site to replace previously diagnosed control. Verified control needed replaced as it was not sending voltage to cold water valve. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Killeen, TX 76549
Al
Job Details: 08/12/2021
Arrived back on site to install previously ordered console. Customer also had hot and cold reversed. Tested unit after the repair and it tested properly. I CALLED WHIRLPOOL ANDREW SR# 7731488769.Job completed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Temple, TX 76502
Tali W
Job Details: 08/12/2021
"Onsite for dishwasher leaking. In diag, no errors. Started diag cycle, checked dispenser and float switch for leaks, none found. Found fill house with small pin hole leaking from left side of unit. Ordering fill hose. Office to reschedule due to customer availability.; ordrng 1 W10878507 (Fill hose)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Waco, TX 76705
Jonathan M
Job Details: 08/12/2021
Arrived on site for a washing machine that?s not dissolving soap. Inspected unit and work area. The customer advised that the unit is not washing their clothes and is making some odd sounds during operation. She also advised that sometimes the unit doesn?t even complete the cycle. Confirmed the customers complain and found the shifter not moving to agitate. Removed the actuator and found the arm broken off the actuator. Replaced the actuator with a truck stock actuator. Tested the unit and the unit began to work as designed. Call complete.; used 1 W11481722 (ACTUATOR ) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Temple, TX 76502
Tali W
Job Details: 08/12/2021
"Onsite for microwave not heating. Found diode burned out, also ordering transformer due to diode being close to transformer wire connected to cap. Ordering cap and mag JIC. Office to reschedule. ; ordrng 1 W10850446 (Capacitor) and 1 W10836753 (Transformer) and 1 W11256462 (Diode) and 1 W11493410 (Magnetron)"
We serviced a
GE COOKTOP
Model PP7036SJ2SS
Near Harker Heights, TX 76548
Tali W
Job Details: 08/12/2021
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Troy, TX 76579
Jonathan M
Job Details: 08/12/2021
Arrived on site for a washing machine that has a broken lid. Inspected unit and work area. Confirm the customers complaint Replace the lid and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Waco, TX 76712
Jonathan M
Job Details: 08/12/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage going to the main control. Found proper voltage and checked voltage going to the user interface. Found 5 V DC going to the user interface indicating the control panel problem. Replaced user interface assembly and tested the unit in an auto cycle. The unit ran as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS8
Near Killeen, TX 76542
Tyler
Job Details: 08/12/2021
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival I reconfirmed and installed missing wheel assembly. Found clips and switchs not needed after getting basket realigned with proper lvl wheels. Door was actively opening and shutting and allowing switchs to close connections to main control properly. No leaks during repairs call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL8
Near Belton, TX 76513
Tyler
Job Details: 08/12/2021
Arrived on site for dishwasher with broken upper rack rollers assembly. Upon arrival I confirmed the rack mount/roller assembly kit was busted on both side of unit. I also versed nits model matched the following S-CODE S23010 to cover parts and labor and informed customer we would be in contact to reschedule once availability of parts is known. Will need to return with W10712394 roller adjustment kit.; ordrng 1 W10712394 (Adjuster kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25RFXFW01
Near Killeen, TX 76542
Tyler
Job Details: 08/12/2021
"Arrived on site for refrigerator needing previously diagnosed thermostat in rc compartment. Upon arrival I installed needed part and found upon restoring power that the unit overall was fully functioning as designed. Informed customer due to current semi cool temps on arrival, it should be fully back to normal stabilize temps between 12 and 24 hrs. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Killeen, TX 76542
Tali W
Job Details: 08/12/2021
"Onsite for dryer giving PF error code. C/S unit would display PF after plugging it in. I informed customer that everytime he unplugs the unit and plugs it back in, it will display PF indicating a power failure has occurred, this is normal operation procedure when unit is disconnected from power source. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hubbard, TX 76648
Jonathan M
Job Details: 08/12/2021
Arrived on site for a washing machine that is not washing clothes properly. Inspected unit and work area. The customer advised that her unit it?s not really washing the clothes and is not always completing a cycle. Inspected unit and worked area. Ran the unit through an auto test and found the unit not agitating properly through the agitation cycle. Looked underneath the unit and found the actuator separated from the cam causing the issue. Replace the actuator with the truck stock updated actuator and tested the unit. The unit is now working as designed. Call complete.; used 1 W11481722 (ACTUATOR ) from stock
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Temple, TX 76504
Tyler
Job Details: 08/12/2021
"Arrived on site for range needing techline documentation and continuing diagnostics of left side oven door. Upon arrival I inspected continued issue with left side of door not sealing correctly. I called techline and spoke/vidchat with Andrew. After visually documenting issue with techline I was advised to make adjustments to the door, hinges, receivers, liner, etc since the initial repair of hinges had improved gap in sealing significantly. After readjusting the door fram and receivers, I was able to successfully run left side oven while customer and I inspected door for any lose of heat. Found no issue at this time with door sealing and oven retained heat. Unit is functioning as designed call complete."
We serviced a
MAYTAG DRYER
Model MEDP576KW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/12/2021
"Arrived on site for dryer running for a few minutes then shutting off. Inspected unit and work area. Measured incoming voltage and polarity, found correct. Tested operation and verified failure. Measured voltage at timer and found voltage at L1 dropped when unit powered off. Measured at terminal block and plug and found same results. Called Whirlpool tech support and spoke with Bryan. He confirmed that failure is voltage going to unit on L1. SR#7731483033. Unit tested good at time of service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Salado, TX 76571
Tyler
Job Details: 08/12/2021
"Arrived on site for washer not spinning cloths. Upon arrival found no errors in diagnostics. I did however find during testing that gearcase and hub teeth had stripped out causing inner basket to not be grabbed and spun when motor was activated. I was leaving able to safely remove washplate. I was able to verify all other components including but not limited to cam, actuator, motor etc were all still fully intact and functioning as designed. :W10902814 (washplate) W10528947 (hub drive kit) W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 08/12/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface console and tested the unit. The unit is now working as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Florence, TX 76527
Tyler
Job Details: 08/12/2021
Arrived on site for washer needing previously diagnosed tub. After installing needed part I reassembled and tested unit. Found no leaks during repairs. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Justin
Job Details: 08/12/2021
"Arrived on site for a wall oven that was not heating. Upon arrival the customer stated the unit was intermittently not heating or stopping during cook. During the time of service the unit was working. I put the unit into diagnostics mode and found the F6E4 error code for UI/Control state status mis match, and had been thrown several times. This indicates either a faulty user interface or control. Per tech sheet I will be ordering both parts and will return to install both. I advised the customer if the error occurs they can reset it at the breaker. Office to reschedule. ; ordrng 1 W11261167 (Control) and 1 W11296171 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78628
Lou
Job Details: 08/12/2021
"Arrived on site to stall previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/12/2021
"Arrived on site to install previous diagnosed part. Removed water filter and installed new. Performed diagnostics mode and tested all components. Ran fill cycle 7 times and no leak. All tested good, no water leaks detected during service. Spoke with customer on service performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Matthew
Job Details: 08/12/2021
Arrived onsite for dishwasher not operating. Upon inspection found failed connections at junction box. Secured connections and tested. Found knockout still intact. Removed and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Killeen, TX 76542
Al
Job Details: 08/12/2021
"Arrived on site and inspected F6E3 UI communication error. Confirmed, removed and replaced the console and calibrated the unit and unit tested as designed. Customers console had no tones when buttons were pressed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near The Hills, TX 78738
Luis
Job Details: 08/12/2021
"Arrived on site for no lights. Diagnosed two defective led modules,replaced freezer and upper back left led module in fresh food section all leds working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/12/2021
Arrived onsite to install previously diagnosed parts. I installed the extra glass packs into the doors and tested. He doors will now stay open. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Marcos, TX 78666
Jacob
Job Details: 08/12/2021
"Arrived onsite for unit not cooling. Unit was not plugged in and fully thawed out. When plugging in the unit, the compressor wouldn?t turn on but give off a high pitched wine. Used the inverter watt kit. The watt plug showed unit only stayed around 10watts and would still give high pitched wine. Need sealed system to be replaced ; ordrng 1 W10805035 (drier-tube) and 1 W11393142 (COMPRESSOR ASSEMBLY )"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HW1
Near Pflugerville, TX 78660
Taylor M
Job Details: 08/12/2021
"Arrived on site to diagnose range broil working intermittently, upon arrival the customer informed me that she hadnt realized her warranty had ended, I gained access to the broil and the control, I found proper voltage coming from the broil but when set to broil the broil element is not heating at all. I found multiple points of bad voltage on the control, the unit requires a new control to resolve the issue and complete the repair. .; ordrng 1 W11546077 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Leonardo
Job Details: 08/12/2021
Arrived on site to test unit for RR burner not igniting. Test unit and found broken igniter. Replaced burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78628
Lou
Job Details: 08/12/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, l removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manor, TX 78653
Taylor M
Job Details: 08/12/2021
"Arrived on site to replace the drip pan for the dispenser, I removed the old drip pan and replaced it. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Leander, TX 78641
David S
Job Details: 08/12/2021
"Arrived on site for filter making a rattling noise. I inspected the unit and work area. I found the filter not staying in place. I found the mold for one of the clips damaged causing it o spin freely. I secured the clip back in place for now, so the customer can use the unit. I am ordering a new filter to complete the repair. ; ordrng 1 W10828351 (Filter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78717
Tommy
Job Details: 08/12/2021
Arrived onsite for dishwasher not operating correctly. Upon arrival found unit wash motor bound due to customer sticking dish ware in with tags and tape. Replaced wash motor unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78704
Kevin
Job Details: 08/12/2021
"Arrived on site to replace pre-ordered right hand fresh food door.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
David Z
Job Details: 08/12/2021
Arrived on site to diagnose range that was not able to run any burners or the oven. Ran unit and found no gas being produced. Checked cutoff and found the gas shut off. Turned on gas supply and retested. Verified all burners and oven working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS03
Near Austin, TX 78746
Kevin
Job Details: 08/12/2021
"Arrived on site and replaced ice door motor diagnosed on previous visit. After replacement the stove is now operating normally.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Lakeway, TX 78738
Robert
Job Details: 08/12/2021
Arrived on job for complaints of rear burner making hissing noise. Changed out burner head.
We serviced a
MAYTAG DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
David Z
Job Details: 08/12/2021
"Arrived on site to diagnose dishwasher with no heat coming from it. Ran diagnostic and found F7E1 error for no heat. Tested element at control and found control good, element showing open. ; ordrng 1 W10518394 (Heating Element)"
We serviced a
ADMIRAL WASHER
Model WTW4955HW2
Near Leander, TX 78641
Kayman
Job Details: 08/12/2021
Arrived onsite to install previously diagnosed parts. I installed the drive motor and tested the unit. I could not recreate any abnormal noises at this time and no leaks were detected.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78734
Robert
Job Details: 08/12/2021
Arrived on job for install of previously diagnosed parts. Installed new gearcase. Ran diagnostics and unit passed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Austin, TX 78745
Kevin
Job Details: 08/12/2021
"Arrived on site and replaced control board and control panel diagnosed on previous visit after replacement Audible chimes are now working again, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Kevin
Job Details: 08/12/2021
"Arrived on site and inspected washer and found it is slowly being filled by one of the valves. Replaced both valves and ran test 12 to confirm operation. No water leaks from connections at a time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Briarcliff, TX 78669
Luis
Job Details: 08/12/2021
Arrived on site for no cool in fresh food compartment. Ice on evaporator cover ran diagnostics evaporator thermistor reading +48 while covered in ice diagnosed a defective thermistor. Removed cover defrosted evaporator replaced cover that includes defrost thermistor secured thermistor to correct location on suction line. Autho KY99500PPL1
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TP3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/12/2021
Arrived on site to install previously diagnosed parts. Removed mullion and installed new hinge. Installed new mullion. Tested by opening and closing right side RC door. Opens and closes as designed. Had customer test the door as well.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS00
Near Austin, TX 78759
David Z
Job Details: 08/12/2021
"Arrived on site to diagnose refrigerator that was building ice on the back side. Removed fridge from cabinet and found a massive ice chunk on the back, along one of the SS lines. I melted down the ice and found some worn out permagum that was likely leaking from the FC. I advised the customer that I can attempt to seal the hole with permagum, and possibly crush the air leak, but it may also be due to failing insulation on the unit.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS05
Near Wimberley, TX 78676
Brandon
Job Details: 08/12/2021
"Arrived on site for customer complaint of center rear burner not working, found unit needed lp kit, I replaced orifice, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Wimberley, TX 78676
Brandon
Job Details: 08/12/2021
"Arrived on site to replace failed compressor, after replacing compressor, filter drier, and coupler, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Cedar Park, TX 78613
David S
Job Details: 08/12/2021
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the rc evaporator covered in ice. I out the unit into diagnostics and ran a forced defrost. I found the control sending good voltage to the defrost heater, and the heater coming on. I checked resistance to the rc evaporator thermistor and found it reading at 60 degrees while Incase in ice. I found the drip pan also bowed up wards and not draining properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Georgetown, TX 78628
Lou
Job Details: 08/12/2021
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC lights operating. The FC lights were dim and the top right module was burnt out. I removed and replaced the module and all lights are functioning in the FC & RC sections. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/12/2021
Arrived on site to install previously diagnosed parts. Removed element and installed new element. Installed pads on left and right hinges. Door no longer swings open. Ran through diagnostics and dishwasher completed all cycles and element heated up and water sizzled as it dropped onto element. No leaks detected. Job completed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Taylor M
Job Details: 08/12/2021
Arrived on site to replace actuator and potentially other parts to complete the repair. I replaced the actuator and tested the unit in service diagnostics. I found no faults and the unit is now operating properly as designed. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Georgetown, TX 78628
Cliff
Job Details: 08/12/2021
Arrived on site to diagnose a washer that is filling when not in use. Found watervalve not closing and replaced valve assembly. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Round Rock, TX 78681
Tommy
Job Details: 08/12/2021
Arrived onsite for cooktop right front not igniting properly. Upon arrival found unit was operating as designed for all top except front right not making proper contact with igniter ordering cap and head. Office to reschedule upon arrival of parts.; ordrng 1 W11344539 (Burner head right front)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/12/2021
"Arrived on site to install previous diagnosed part. Removed failed sump motor and installed new. Performed diagnostics mode, monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436HL00
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/12/2021
Arrived onsite to install previously diagnosed parts . I installed the 2 burners in questions and caps. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM03
Near Wimberley, TX 78676
Brandon
Job Details: 08/12/2021
"Arrived on site to replace leaking filter head, after replacing unit tested good. I did find house shutoff valve leaking slightly, I informed customer of issue, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78681
Tommy
Job Details: 08/12/2021
Arrived onsite for dryer making squeaking noise. Replaced unit roller and unit belt as belt was fraying and roller wasnt turning as designed. Proceeded to test unit. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Kayman
Job Details: 08/12/2021
Arrived onsite for wall oven combo with power cord issues. Upon inspection I found the whip cord pulled out too far and wires exposed. I pushed the cord back into place and secured it with the bracket. The unit was not connected to power at the time of service so I was not able to test. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hutto, TX 78634
Cliff
Job Details: 08/12/2021
Arrived on site to diagnose a dryer with long dry times. Found high limit t-stat damaged due to previous airflow issue and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 08/12/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 08/12/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78750
David Z
Job Details: 08/12/2021
Arrived on site to install sump and motor to resolve dishwasher not spraying. Replaced sump and motor and retested. Verified unit working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/12/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Andice, TX 78628
Lou
Job Details: 08/12/2021
"Arrived on site to inspect washer not agitating and having a burning smell. Upon further inspection, I tilted the unit back and found the actuator not engaging with the cam. I returned with the actuator and removed and replaced it and calibrated the unit. Test3d in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Taylor, TX 76574
Cliff
Job Details: 08/12/2021
Arrived on site to diagnose a washer that has a damaged lid. Found left side of lid broken preventing unit from locking. Replaced lid and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Taylor, TX 76574
Cliff
Job Details: 08/12/2021
Arrived on site to replace previously ordered parts for oven. Inspected unit prior to installing parts and found only half power to unit from wall. Homeowner will need an electrician to correct voltage issue to fix problem.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
David S
Job Details: 08/12/2021
Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I tested the oven and found it working as designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HS02
Near Bertram, TX 78605
Kayman
Job Details: 08/12/2021
Arrived onsite to install previously diagnosed parts. I installed the console and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Cedar Park, TX 78613
David S
Job Details: 08/12/2021
Arrived on site for washer being locked. I inspected the unit and work area. I found the unit in control lock mode. I tried holding extra rinse down for three seconds to remove the lock but the console would not recognize the input. I gained access to the wiring harness and unplugged the console. I waited 5 minuets and replugged the unit back in. I was able to remove the control lock and put the unit into diagnostics. I found no fault codes in diagnostics. I ran an HMI key test and found all keys working. I put the Unit through a diagnostics cycle and found it working as designed. I told the customer if the console locks itself again I recommended replacing the console. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/12/2021
"Arrived on site for refrigerator it producing ice. Inspected unit and work area. Measured temperature in ice housing and found at 6?. Removed ice maker assembly and measured resistance on harness and found good. Removed ice maker and found frozen water in motor housing indicating a leak within ice maker. Removed failed ice maker and installed new. Monitored cycle without advancing. All tested good, no water leaks detected."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cedar Park, TX 78613
David S
Job Details: 08/12/2021
"Arrived on site for freezer handle being broken, led lights not working, and the ice maker not producing. I inspected the unit and work area. I found the freezer door handle broken and not attached to the freezer door. I found the mounting holes for the handle and the freezer door screws have been stripped. I found none of the lights working in the fridge, and ice build up on the rc evaporator. I put the unit into diagnostics and test 38 and forced a defrost. I found the freezer going through defrost. I checked the rc evap thermistor and it was showing the temperature at 40 degrees when Incase in ice. I also found the drip pan bowed up wards and needs to be replaced. I am ordering the freezer door, handle screws, handle, all led modules, the led supply board, and returning with the UI and rc evaporator harness. The door and handle will need to be installed new. The rc evaporator harness, drip pan and UI will need to be installed to fix the defrost issue in the rc compartment. ; ordrng 1 W11499276 (Handle) and 2 WPW10661886 (Handle screws)s and 1 W10821330 (Freezer door) and 1 W11457241 (Drip pan) and 7 W11462342 (Led modules)s and 3 W11205082 (Led modules)s and 1 W10830288 (Led supply board) and 1 AUTHO (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leander, TX 78641
David Z
Job Details: 08/12/2021
"Arrived on site to install icemaker and verify proper temps. Checked temperatures and found RC at 38 and FC at -2 on arrival. Temps are good for unit to produce ice. Replaced icemaker with new.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW01
Near Hutto, TX 78634
Cliff
Job Details: 08/12/2021
Arrived on site to diagnose a freezer that is not sealing properly. Found bottom of door bowed preventing contact with freezer cavity. Door will need to be replaced to complete repairs and office to have autho provided and set return appointment.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rollingwood, TX 78746
Kevin
Job Details: 08/12/2021
arrived on site and found lower rack supports are broken. Replaced everything and lower rack is now working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS00
Near Austin, TX 78738
Luis
Job Details: 08/12/2021
Arrived on site for no ice. Found no power to icemaker harness and condenser fan not running no power to harness on fan motor. Diagnosed a defective control replaced control power to fan and icemaker harness icemaker stuck in cycle replaced icemaker ran through a harvest passed and filled with water.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bastrop, TX 78602
Matthew
Job Details: 08/12/2021
"Arrived onsite for washer not turning on. Upon inspection found failed console, non responsive. Received AUTHO to proceed. Replaced console and tested. Calibrated and ran test cycle. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78738
Robert
Job Details: 08/12/2021
"Arrived on job for complaints of oven not working properly properly. Found open fuse. Installed new fuse, tested unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/12/2021
FC=6 RC=40. Upon arrival the customer was removing the items in the RC so that temp may be a little hotter than actual normal temp. I ran the ice maker error codes and found E2 on the ice maker and no function when trying to harvest. I replaced the ice maker and asked the customer to monitor the unit over the next 24 hours or so. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDQ10
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/12/2021
"Arrived on site for oven broil element caught fire. Inspected unit and work area. Found breaker in broil element. Will need to replace broil element and test for voltage. Removed failed broil element and installed new. Powered unit on and tested operation. All tested good.
We serviced a
KITCHENAID OVEN
Model KBHS109BSS00
Near Austin, TX 78738
Robert
Job Details: 08/12/2021
Arrived on job for install of previously diagnosed parts. Installed new sensor and resolved issue.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78749
Kevin
Job Details: 08/12/2021
Arrived on site and inspected washer and found customer is experiencing noise described as whistling at the beginning of the cycle. Noise is so intermittent customer cannot make a recording. Ran diagnostic cycle and normal cycle and could not duplicate customers experience. Replaced cam kit and belt nothing else happens at the beginning of the cycle. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Austin, TX 78704
Luis
Job Details: 08/12/2021
Arrived on site for water leaking into deli drawer. Removed all drawers found water leaking from water reservoir unit will need a new water reservoir ordering parts. ; ordrng 2 WP2300868 (Fitting)s and 1 W11229977 (Reservoir)
We serviced a
GE REFRIGERATOR
Model PSS26NHSAWW
Near Driftwood, TX 78619
Brandon
Job Details: 08/12/2021
"Arrived on site for customer complaint of ice maker broken and freezer not cooling properly, found good frost pattern, but fan motor was weak. Ordering ice maker and fan motor, also ordering defrost components just in case. . ; ordrng 1 WR60X10185 (Evap fan motor) and 1 WR50X10068 (Bi metal) and 1 WR51X10055 (Heater)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78717
Justin
Job Details: 08/12/2021
Arrived on site to install previously diagnosed parts. I installed the knob and it was now working as designed. I installed the new burner cap and the flames were now regular. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78754
Matthew
Job Details: 08/11/2021
"Arrived onsite for refrigerator making knocking noise. Upon arrival ran compressor test, dampener test and cycled ice maker. Could not duplicate issue. Customer explained is loud. Called tech line for assistance. Cathy recommended - Place on Cap tube on connection to evaporator using p#4318168, put cap tube in S shape, make filter dryer as horizontal as possible. Use ?Tommy tape? on cap tube to filter dryer. Kit#w10266810. Instructions sheet w10266909. Insure mastic is on suction and discharge line of compressor. SR7731324020. This procedure may dampen the noise but will not eliminate the noise.; ordrng 5 4318168 (sealer-thrm)s and 1 W10266810 (repair kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Jarrell, TX 76537
Tyler
Job Details: 08/11/2021
Arrived on site for refrigerator not dispensing cubed ice. Upon arrival found ice bin full of ice. Upon further inspection I found cause of issue was due to auger arm popping out of place. I was able to properly secure and remote arm inside of bucket. Found unit is now fully functioning as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Marble Falls, TX 78654
Jonathan S
Job Details: 08/11/2021
Arrived on site for range shocking customer when touching the sides. Inspected unit and work area. Removed both back panels and inspected wire harness to ground. Found no breaker or burnt spots from wire harness. Measured voltage at terminal block and found 240 volts from L2 to neutral. Measured ground to L2 and found 240 volts. Found no voltage at L1 to ground or neutral. Customer will need to contact electrician to have voltage to unit corrected. Called Whirlpool tech support and spoke with Robert (SR# 7731478729).
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78717
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose intermittent drain pump, upon arrival I found the error code associated with a drain pump failure, I found that the drain pump is getting too hot and causing it to be intermittent. I removed the drain pump and replaced it, I tested the unit in a diagnostics cycle and observed no leaks. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78703
David Z
Job Details: 08/11/2021
Arrived on site to install new actuator to resolve shift actuator separating from cam ring. Retested with updated actuator and verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model MEW6630DDS
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/11/2021
Arrived onsite for wall oven turning off during cooking and beeping at random times in the night. Upon inspection I found the unit would turn on in preheat bake. I accessed the main control and tested both sensors both showed within range. I checked the cooling fan and it showed good continuity. I followed troubleshooting tests with JC and we determined the main control is failing and breaking down under current flow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near San Marcos, TX 78666
Jacob
Job Details: 08/11/2021
Arrived onsite for unit having ice buildup. Looked at the unit and saw ice buildup at the back of the refrigerator. Unit needs to be unthawed before diagnosing correctly. Ordered another part just incase. Let customer know to allow the unit to un thaw and will need towels to soak up the water when it unthaw also to check the drawers to be sure they are sealing after the ice has unthawed. Rescheduled with customer for return. ; ordrng 1 W10248595 (control)
We serviced a
GE REFRIGERATOR
Model PSCF3RGXCFWW
Near Lakeway, TX 78734
Robert
Job Details: 08/11/2021
Arrived on job for install of previously diagnosed parts. Installed new solenoid. Unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose refrigerator led modules out. Upon arrival the customer informed me that the three led modules in the top of the unit are not on, I gained access to the freezer and found that the led module in the freezer is out causing the three modules at the top to not be fully illuminated. I gained access to the led module in the freezer and found that the connector is completely lodged in insulation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose refrigerator still not cooling properly, I contacted tech line and spoke with Leon, he provided sr#7731476957 we found that the connection from the main control p14-3 and 4 are producing a bad communication from the wire on harness to the RC evap fan
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48FTX04
Near Austin, TX 78731
Luis
Job Details: 08/11/2021
"Arrived on site for no cool. Tapped into system no refrigerant in system,replaced compressor,evaporator,drier and updated heat exchanger line,found inverter with burned traces on cover replaced inverter,vacuumed system down unit kept vacuum recharged system to manufacture spec. Powered unit on checked low side pressure good,checked frost pattern good.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Cliff
Job Details: 08/11/2021
Arrived on site to diagnose a dryer that is not always starting. Found tension spring on timer out of alignment and reset spring to proper position. Tested unit and found all is functioning properly at this time. ; O-emld tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LR5EM8
Near Buda, TX 78610
Robert
Job Details: 08/11/2021
Arrived on job for complaints of refrigerator temperature not functioning properly. Found no air flow in fridge and freezer. Replaced the damper control and air flow returned normally.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS1
Near San Marcos, TX 78666
Jacob
Job Details: 08/11/2021
"Arrived onsite for unit not getting past 305 degrees. Put unit in diagnostics and got error code for key fault issue, also noticed the temperature sensor was reading hotter than room temperature when not in use. Tested the unit and it got to 305 and it wouldn?t go any further. Need to return with temperature sensor and order control panel. ; ordrng 1 W10901128 (panl-cntrl)"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Austin, TX 78748
Kevin
Job Details: 08/11/2021
"Arrived on site and inspected water and found it is not draining. Drain pump is humming but not removing water. Disassembled drain pump and found a piece of a razor blade wedged keeping impeller from moving. Replaced drain pump and recommended to homeowner that pockets be inspected, job complete"