Near Bee Cave, TX 78738
Brandon
Job Details:
11/26/2019
ICE MACHINE KITCHENAID KUIX535HPS00
"Arrived on site for customer complaint of no ice production and ice formation near reservoir. Found part of the evaporator was hanging down and line was pinched causing a restriction. Since this is literally brand new and never worked,
Near Wimberley, TX 78676
Brandon
Job Details:
11/26/2019
WASHER MAYTAG MVWB855DC2
"Arrived on site for customer complaint of unit not powering on, found faulty control panel, I replaced control panel, unit tested good."
Near Wimberley, TX 78676
Brandon
Job Details:
11/26/2019
REFRIGERATOR FRIGIDAIRE LFHD2251TF5
"Arrived on site to replace controls, ice maker and valve, after replacing parts, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details:
11/26/2019
RANGE WHIRLPOOL WFE505W0HS1
"Arrived on site for customer complaint of error code F3E0, found wire harness going to temp sensor was not connected, I connected sensor harness, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details:
11/26/2019
RANGE MAYTAG MER8680BS0
"Arrived on site for customer complaint of unit not baking properly, found bad bake element, I replaced bake element, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details:
11/26/2019
MICROWAVE JENN-AIR JMV9196CS3
Contacted customer and she fixed the microwave over the weekend and does not need services
Near Harker Heights, TX 76548
Arthur B.
Job Details:
11/26/2019
DRYER MAYTAG MEDB835DC4
"Arrived onsite for customer complaint of dryer not starting. Removed bulkhead and found thermal fuse blown. Removed and replaced thermal fuse,reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent clean of lint at time of service."
Near Austin, TX 78732
Andy
Job Details:
11/26/2019
REFRIGERATOR KITCHENAID KSC24C8EYP02
"Arrived on site for refrigerator not making ice. Tested and inspected unit and found ice maker not getting voltage due to wire issues in door. Contacted office and found door is covered but labor is not. Looked up part and found that it is discontinued, (See SD-QuickPic) called office and was made aware there is nothing we can do. Spoke with customer and informed that part is discontinued. No water leaks present at time of service.
Near Wimberley, TX 78676
Brandon
Job Details:
11/26/2019
DRYER MAYTAG MEDC465HW0
"Arrived on site for customer complaint of unit not heating, found unit tested good, but I found a ventilation issue. Instructed customer to have vent cleaned."
Near Killeen, TX 76542
Arthur B.
Job Details:
11/26/2019
MICROWAVE WHIRLPOOL WMH32519FS0
"Arrived onsite for customer complaint of OTR microwave not heating. Used microwave safe test light and found no lights illuminated. Uninstalled and removed magnetron,capacitor and diode. Reassembled,reinstalled and tested with with 1 cup of water. Water was boiling when completed. No other issues found."
Near Killeen, TX 76549
Arthur B.
Job Details:
11/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived onsite for customer complaint of dishwasher not starting. Upon inspection, found sump broken and control not responding.Removed and replaced both control and sump n motor assembly. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78730
Andy
Job Details:
11/26/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00
Arrived on site to install previously diagnosed parts. Upon arrival found that evaporator is still completely frozen. Also found that evaporator drain needs to be replaced as well. Ordering needed part and will return Tuesday 12/3/19 instructed customer to defrost unit 48 hours before service and how to do so properly as to reduce risk of water damage. No water leaks present at time of service. Customer would like P.M appointment if possible.; ordrng 1 W10673133 (EVAPORATOR DRAIN )
Near Belton, TX 76513
Arthur B.
Job Details:
11/26/2019
RANGE WHIRLPOOL WFE320M0EB1
"Arrived onsite for customer complaint of freestanding range LF Burner not cycling. Removed back panel and found LF infinite switch shorted. Removed and replaced switch,reassembled and tested. LF element works as designed. No other issues found."
Near Austin, TX 78750
Andy
Job Details:
11/26/2019
MICROWAVE KITCHENAID KBHS109BSS00
Arrived on site for microwave error code. Tested and inspected unit and found failed UI. Spoke with CS and found part is covered. Ordering part and will return Monday 12/2/19 .; ordrng 1 WPW10420954 (UI)
Near Austin, TX 78757
Andy
Job Details:
11/26/2019
DISHWASHER IKEA IUD7070DS1
Arrived on site for dishwasher not drying dishes properly. Tested and inspected unit and found failed control and heating element. Ordering needed part. Office to schedule as control is expart. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906419 (CONTROL )
Near Austin, TX 78734
Andy
Job Details:
11/26/2019
VENTHOOD WHIRLPOOL WVW53UC6FS
Contacted office and found unit is under warranty. Arrived on site for vent hood making loud noise. Tested and inspected unit and found issues with blower fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78732
Andy
Job Details:
11/26/2019
OVEN KITCHENAID KODE500ESS02
"Arrived on site for oven stuck key when boil or hits 550, upon arrival customer informed me that when baking unit will go to boil on its on and gets stuck. Tested and inspected unit and found control and UI will need to be replaced. Contacted office and found that those parts are covered. The way unit is installed will need 2 man job. . Ordering 2 man. Office to schedule return trip. Advised customer not to use unit until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB )"
Near Austin, TX 78731
Andy
Job Details:
11/26/2019
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for dryer with long dry times. Tested and inspected unit and found all operations to be normal, preformed temperature test at vent with vent off and with vent on and found to be within range. Called tech line and spoke with Austin (SR# 7726483097) Made aware of stated issues and what was found was on that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed. No repairs are needed at this time."
Near Austin, TX 78750
Andy
Job Details:
11/26/2019
COOKTOP KITCHENAID KECD806RSS01
"Arrived on site for cooktop only working on high heat. Tested and inspected unit and found failed switch. removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Austin, TX 78731
Andy
Job Details:
11/26/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01
"Arrived on site for refrigerator not cooling, frost, and door closing issues. Tested and inspected unit and found door is not designed with cams and does not close on its own and this is normal operations. Found that unit is cooling properly. Found some frost where cold air comes out of FC. Inspected unit and found this is due to gasket on left side of RC has a big gap letting outside air in. Heated gasket and reshaped to seal properly. Tested unit and all operations are normal. No water leaks present at time of service."
Near Georgetown, TX 78633
Al
Job Details:
11/26/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00
"Called Whirlpool Tech line and spoke with DUSTIN.Advised Dustin SR 7726479237Advised to preform several check.Took temperatures and gotFREEZER TEMPERATURE IS 38REFRIGERATOR TEMPERATURE IS 48.Revealed the evaporator and unit was frosted over.Called office and spoke with DW, who gave me a quote for sealed system..Customer kindly declined the quote due to approximately 40 family members coming to town for thanksgiving.Customer will purchase a new unit.
Near Jarrell, TX 76537
Al
Job Details:
11/26/2019
REFRIGERATOR KITCHENAID KRMF706EBS01
"Arrived to install previously ordered parts .Removed and replaced the IM, adapter, gasket and fan.Reassembled and unit tested as designed.Job complete"
Near Round Rock, TX 78665
Al
Job Details:
11/26/2019
OVEN WHIRLPOOL WOD51EC0AB01
Arrived to inspect double wall oven heating concerns.Tested both unit at the same time and unit operated as designed.Issue not present at this point.Job complete
Near Round Rock, TX 78665
Al
Job Details:
11/26/2019
WASHER WHIRLPOOL WTW5000DW2
"Arrived to inspect washer with no hot water.Tested the unit and unit has hot water.Issues were within the water heater, not the washer.Unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78626
Al
Job Details:
11/26/2019
WASHER WHIRLPOOL WTW7500GC2
Arrived to install previously ordered part.Removed and replaced the door latch.Unit now operates as designed.All water lines were dry at the end of service.Job complete
Near Round Rock, TX 78681
Al
Job Details:
11/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS00
Arrived to install previously ordered parts.Removed and replaced all ordered parts.Reassembled and unit tested as designed.CUSTOMER ADVISED THE PREVIOUS TECH DENTED HER LEFT DOOR.Took SD pic of previous damage.Job complete
Near Round Rock, TX 78665
Al
Job Details:
11/26/2019
DISHWASHER KITCHENAID KDTE254ESS1
Arrived to install previously ordered part.Removed and replaced the the dispenser.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Jarrell, TX 76537
Al
Job Details:
11/26/2019
OVEN WHIRLPOOL WFE505W0HB1
Arrived to inspect range sounds.Confirmed the complaint and advised and showed the customer the sounds she’s hearing are the NATURAL sounds of the bake element cycling on and off.The element loops through 4 parts on the element brace and the noises she hears are natural.Unit seals and heats as designed.Job complete.
Near Round Rock, TX 78665
Al
Job Details:
11/26/2019
OVEN WHIRLPOOL WFG320M0BS3
"Arrived to inspect range door issues.Confirmed the complaint and removed the door , adjusted the right door hinge and reassembled the door.Unit now works as designed with no gaps.Customer satisfied Job complete"
Near Austin, TX 78739
Luis
Job Details:
11/25/2019
REFRIGERATOR FRIGIDAIRE FFHS2622MSXA
"Arrived on site for water leaking and plastic in ice. Found water leaking from icemaker housing,found ice container cracked and broken pieces being dispensing with ice. Need AUTHO for ice container and icemaker. ; ordrng 1 241860803 (ICE CONTAINER) and 1 NEEDAUTHO (FOR ICEMAKER AND ICE CONTAINER )"
Near Buda, TX 78610
Robert
Job Details:
11/25/2019
MICROWAVE WHIRLPOOL WMH31017HS
Arrived on job for complaints of unit making noise. Tested unit. Found that fan motor was bad. Office to reschedule with customer. Ordered parts ; ordrng 2 W11122643 (NUT)s and 1 W11207441 (COVER )
Near Austin, TX 78732
Andy
Job Details:
11/25/2019
DRYER ELECTROLUX EWMED70JRR0
Arrived on site for dryer error code. Tested and inspected unit and found failed controls and heating element. Also found that air venting needs to be fixed.
Near Austin, TX 78731
David Z
Job Details:
11/25/2019
COMPACTOR KITCHENAID KTTS505ESS0
"Arrived on site to diagnose a compactor that was banging around when in use. Ran the unit and heard what sounded like possibly slipping gears. Removed bottom cover and replaced drove gear set. Retested unit and still heard banging. Removed lid and checked travel and noticed that the unit was not stopping when it was contacting the directional switch. Ordering 1 WP777811, directional switch. Return visit scheduled for Monday 12/2. ; ordrng 1 WP777811 (switch-dir)"
Near New Braunfels, TX 78130
Richard
Job Details:
11/25/2019
WASHER WHIRLPOOL WFW3090JW
"Arrived onsite for the washer not running with error code f24 overfill, drain pump was not draining, and door was locked, replaced pressure switch, did not resolve issue, need to order main CCU, customer needs to be put on the cancellation list, elderly couple, will need to contact previous technician for removal of washer from RV. Office to reschedule ; ordrng 1 W11334214 (CONTROL BOARD )"
Near Austin, TX 78721
Wesley
Job Details:
11/25/2019
OVEN WHIRLPOOL WFG525S0JW0
Arrived onnsite and found unit failing to initiate bake or broil. Gas is on and check valve is open. Unit does not spark. Replaced spark module. Still failed to spark. Also shuts itself off from bake and broil. Won’t enter diagnostics. Ordering control to repair. ; ordrng 1 W11204522 (CONTROL)
Near Austin, TX 78729
Tyler B.
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
"Arrived on site for unit not cooling, removed evap and ran compressor and found frost would come tyrants be gone within 10mins, found unit to be low on Freon, advised customer for issue, told to cal manufacturing and see for possible parts and labor concession . Otherwise unit will need compressor and Evaporator. ; ordrng 1 CNOTE (PART REFUND)"
Near Austin, TX 78751
Joseph C.
Job Details:
11/25/2019
RANGE MAYTAG MGR5729ADW
"Arrived on site for “right front burner not igniting and control panel has holes worn through it” complaint. Inspected unit and found right front burner head corroded and ignitor faulty. Removed and replaced right front burner head. Right front burner head performing as designed. Could only find a black control panel. . Will pay remainder, upon completion of panel install. Return for repairs on 11/27. No leaks detected, at time of service.; ordrng 1 WPW10162787 (cntrl-elec)"
Near Austin, TX 78738
Brandon
Job Details:
11/25/2019
WASHER MAYTAG MVWB835DW1
"Arrived on site to replace gearcase and valve, found washplate is locked onto gearcase and needs to be cut off. At this point Customer is buying a new washer."
Near Austin, TX 78701
Scott
Job Details:
11/25/2019
DRYER WHIRLPOOL WED560LHW0
Needs front panel and outer door ....need to reorder ; saved tckt
Near Jonestown, TX 78645
Jonathan S
Job Details:
11/25/2019
WASHER LG WM2688HNMA
"Arrived on site for washer not operating. Customer stated that she was washing sheets and unit made a banging sound and stopped Inspected unit and work area. Found wash basket not able to turn. Performed diagnostics mode and tested spin operation. Found rotor attempting to move. Gained access to stator and hall sensor and checked resistance. Found hall sensor opened. Inspected wash basket and found broken on basket. Found wash basket is NLA. If part were available would need to replace wash basket and rear tub.
Near Round Rock, TX 78681
Al
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04
"Arrived to install previously ordered parts.After removing and replacing the housing, I tested the ice maker and ice maker was not working.I jumped it and also jumped the fill valve and unit did not respond.Unit will need an ice maker and valve.I will return with other previous parts.NEEDS MORE AUTHORIZATION FOR ADDITIONAL PARTS.Office to reschedule with customer after authorization ; ordrng 1 CNOTE (ADDITIONAL AUTHORIZATION ) and 1 W11043013 (VALVE) and 1 WPW10300024 (ICE MAKER)"
Near Georgetown, TX 78628
Tyler B.
Job Details:
11/25/2019
REFRIGERATOR LG LFX31925ST/00
Arrived on site for unit drawer falling when opened . Found right side rail not inserted properly casing to fall out. Was able to connect rail into bearings and tested good. Applied grease to smooth action.
Near Georgetown, TX 78633
Jonathan S
Job Details:
11/25/2019
WASHER WHIRLPOOL MHW6630HW0
Arrived on site for washer leaking. Customer stated that water was coming from backside. Gained access to drain line and found leak on water line from drain pump to drain hose. Found tape was added to drain line in attempt to keep from leaking (SD-QUICKPIC) . Will need to replace water line. Schedule return for Wednesday the 27th. ; ordrng 1 W11316671 (HOSE)
Near Killeen, TX 76542
Arthur B.
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB00
Arrived onsite for customer complaint of French door refrigerator not making ice. Removed ice bin and found bail arm stuck. Was able to free arm and observe ice maker calling for water. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB00
Arrived onsite for customer complaint of French door refrigerator not making ice. Removed ice bin and found bail arm stuck. Was able to free arm and observe ice maker calling for water. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78733
Chase
Job Details:
11/25/2019
WASHER MAYTAG MHW8200FC0
MHW8200FC0 Arrived on site to check washer for dispenser issues. Ran diagnostic tests and found no errors. There was excessive sudsing found with no soap being dispensed. Found detergent concentration set to the lowest setting causing more than recommended soap to be dispensed. Adjusted concentration setting and advised clean washer cycle be ran with Affresh. All functions check good. Job complete
Near Austin, TX 78730
David Z
Job Details:
11/25/2019
WASHER LG WM2501HVA
Arrived on site to install previously diagnosed parts. On removal of rear panel saw that rotor was not seated properly due to loose rotor bolt. Removed bolt and put loctite on it and reinstalled. Tested unit and noise and vibration is now gone. PR collecting payment for job on his side of dispatch. Call complete.
Near Belton, TX 76513
Dylan T.
Job Details:
11/25/2019
DISHWASHER MAYTAG MDB4949SHZ0
Arrived on site customer complaint was not draining properly re-adjusted drain hose and drain pump ran the unit make sure everything else was clean and good all Lines are dry
Near Harker Heights, TX 76548
Arthur B.
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00
"Arrived onsite to install new FC ice maker to 5 door refrigerator from prior tech’s diagnosis. Upon removal of FC door, found door switch is broken not allowing light to come on. This is also causing ice maker issues. Ordering door switch and return with ice maker. R/S Tuesday 11/26 8a-12p. ; ordrng 1 W11384469 (DOOR SWITCH )"
Near Copperas Cove, TX 76522
Arthur B.
Job Details:
11/25/2019
FREEZER FRIGIDAIRE LFFH20F3QW
Arrived onsite for customer complaint of water leaking from front. Found drain channel full of ice. Found also foam blocking channel. Used steamer to clear channel and removed blockage. No other issues found.
Near Georgetown, TX 78633
Lou
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
"arrived on site to inspect refrigerator freezer issues. Upon further inspection, the customer opened the fc door and I found frost building up on the top, back wall and side walls of the fc section. When I closed the fc door, I found a gap approximately 1/2 inch wide in between the gasket and chassis. I removed the frost build up inside and found that the rails weren’t on track correctly. I adjusted the rails and reassembled the door and drawers and tested the door and it closes correctly with no gap. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Killeen, TX 76549
Arthur B.
Job Details:
11/25/2019
DRYER MAYTAG MEDB835DC4
"Arrived onsite to install new overlay to dryer from my prior visit’a diagnosis. Removed an replaced overlay,reassembled and tested. Dryer now works as designed. No other issues found."
Near New Braunfels, TX 78130
Richard
Job Details:
11/25/2019
WASHER MAYTAG MVWX655DW1
"Arrived onsite for the washer not closing, upon inspection we found the hinge broken, we replaced the whole lid assembly, during installation of the lid assembly we noticed the striker assembly was broken, installed door and ordered striker for repair. Office to reschedule ; ordrng 1 W11096893 (strike)"
Near Salado, TX 76571
Dylan T.
Job Details:
11/25/2019
COOKTOP WHIRLPOOL WEE510S0FS2
Arrived on site customer complaint was having was not happy with how sensitive as customer would like when he’s cooking something of the electronics showed customer how to use it a little more properly
Near Pflugerville, TX 78660
Wesley
Job Details:
11/25/2019
VENTHOOD WHIRLPOOL WVU37UC0FS
Arrived onnsite and found unit operating as designed. Customer concerned about operation. Advised customer on use and care.
Near Georgetown, TX 78633
Thomas L.
Job Details:
11/25/2019
OVEN KITCHENAID KEBS207BSS00
Arrived on site and removed failing control board that is not regulating the lower oven temperature properly.
Near Pflugerville, TX 78660
Tyler B.
Job Details:
11/25/2019
OVEN WHIRLPOOL WFG515S0ES1
"Arrived onsite for unit not heating properly. Ran diagnostics and found sensor at room temp, found igniter good, ran bake found over temp. Replaced sensor and tested good."
Near Austin, TX 78731
Andy
Job Details:
11/25/2019
WASHER MAYTAG MVWC565FW1
Arrived on site for washer having wet clothes at end of cycle. Spoke with customer and he stated that it happens about 1 out of 4 wash’s. Inspected and found improper drain line (See SD-QuickPic) ran automatic test cycle and found all operations to be normal. Checked for error codes and found none. All operations are normal. Instructed customer on drain line and loading unit properly and on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78701
Chase
Job Details:
11/25/2019
WASHER WHIRLPOOL WFW560CHW0
"Arrived on site, unstacked washer and dryer. Replaced washer cabinet. All checks good and no water leaks present. Job complete"
Near Austin, TX 78717
Lou
Job Details:
11/25/2019
OVEN WHIRLPOOL WOS51EC0HS00
"arrived on site to inspect oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 408. My next six readings were 417, 319, 387, 324, 381, 349 for an average of 361 degrees. I calibrated the unit minus -5 degrees. Advised the customer of my findings. Job completed."
Near Austin, TX 78701
Scott
Job Details:
11/25/2019
RANGE WHIRLPOOL WEG515S0FS2
Arrived onsite for burners not working . Found switch HARNES not connected . Connected harness . Tested unit all checked normal . No gas leaks detected at time of service . Job complete .
Near Holland, TX 76534
Dylan T.
Job Details:
11/25/2019
WASHER GE GFW450SPMDG
Arrived on site customer complaint was unit will not go through a cycle found The inside tub was extremely loose need the tub job and the motor what is not doing his job as turning the tub Need to technicians to down stack the washer; ordrng 1 2TECHS and 1 WH08X10054 (tub seal) and 1 WH20X27942 (drive motor asm) and 1 WH45X10096 (rear tub asm)
Near Austin, TX 78701
Scott
Job Details:
11/25/2019
DRYER WHIRLPOOL WED560LHW1
"Arrived on site ,replaced front panel and console . Job complete"
Near Temple, TX 76502
Dylan T.
Job Details:
11/25/2019
RANGE WHIRLPOOL WFE505W0HZ1
Arrived on site customer complaint was light was on that said surface burner was hot was and really wasn’t replace the switch light went out ran unit everything else worked great
Near Austin, TX 78748
Luis
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived on site for water leaking. Diagnosed split on fill tube causing leaking during icemaker fill. Replaced fill tube ran icemaker through a cycle water filled icemaker no leaks ; used 1 SWPMB1AE7909-1W11415785 (FILL TUBE) from stock
Near Georgetown, TX 78628
Thomas L.
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02
Inspected door and found a fairly deep gouge on the inner liner below the ice bin which could eventually cause a crack and air leakage. Will re-order the new door. I didn’t notify customer via phone this a.m.; ordrng 1 LW10691266 (dor-fip)
Near Manor, TX 78653
Wesley
Job Details:
11/25/2019
WASHER MAYTAG MVWB865GW0
Arrived onsite and found tripped breaker. Tested unit for failure. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
Lou
Job Details:
11/25/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03
"arrived on site to inspect microwave turntable not operating. Upon further inspection, I tested the unit with a cup of water inside and turned it on for 20 seconds. The turntable never moved. I checked the turntable status in settings/tools and found that the turntable had been turned off. Turned it back on and retested and it operated as designed. I demonstrated how to check this with the customer. Job completed."
Near Kempner, TX 76539
Arthur B.
Job Details:
11/25/2019
ICE MACHINE KITCHENAID KUIX305ESS2
Arrived onsite for customer complaint of thin ice production. Ran diagnostics and found ice set to thin. Reset to thick ice. Advised customer unit will make thick ice. All water connections were dry at time of service.
Near Round Rock, TX 78681
Tyler B.
Job Details:
11/25/2019
WASHER WHIRLPOOL WFW85HEFC
"Arrived on site for unit leaking, ran diagnostics and found water level and door lock errors, found water level switch faulty. Replaced and tested good"
Near San Marcos, TX 78666
Richard
Job Details:
11/25/2019
WASHER WHIRLPOOL WTW7300DW1
Arrived onsite for the washer making a noise during spin cycle. Ran diagnostics and could not duplicate the noise. All functions worked fine. Advised customer to to video record the noise if it comes back and give us a call.
Near Lampasas, TX 76550
Arthur B.
Job Details:
11/25/2019
DISHWASHER KITCHENAID KDTE704DSS0
"Arrived onsite customer complaint of dishwasher not starting. Tested unit and found drain pump not moving. Removed drain pump and found debris clumped in pump. Removed and obstruction,reassembled and tested. Unit now works as designed. All water connections were dry at time of service."
Near Austin, TX 78752
Kevin
Job Details:
11/25/2019
WASHER MAYTAG MVWB835DW4
"Arrived on site for complaint of washer making noise, inspected gearcase and found it is beginning to leak oil. Replaced gear case and noise has stopped. No water leaks from connections at time of service, job complete"
Near Austin, TX 78741
Luis
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site for water dispenser issues. Diagnosed frozen reservoir,flushed out reservoir changed setting to control,tested water dispenser unit working as designed."
Near Austin, TX 78737
Brandon
Job Details:
11/25/2019
DISHWASHER WHIRLPOOL KDTM354DSS5
"Arrived on site for customer complaint of unit leaking and door popping open during use, found tub was warped and tracks were faulty, bearings not all there. Ordering tub, gasket, and upper tracks. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10681492 (tub-dishwr)"
Near Belton, TX 76513
Dylan T.
Job Details:
11/25/2019
WASHER AMANA NTW4605EW0
"Arrived on site customer complaint was making loud noise thought it was the transmission Call the bolt off the agitator cannot get the agitator off of the washing machine I need to order more parts to get the job complete due to several parts seized together all lines are dry; ordrng 1 21366 (nut,spanner) and 1 389140 (drive block) and 1 W10238320 (tub-outer) and 1 W10531289 (ring-tub) and 1 W10680205 (agitator)"
Near Austin, TX 78730
Paul
Job Details:
11/25/2019
WASHER LG WM2501HVA
Arrived onsite to replace the previous diagnosed parts. I found the rotor bolt completely loose causing the noise. Added loc-tite the bolt and tested the unit in diagnostics running the high speed spin. The unit sounds normal and is working as designed.
Near Austin, TX 78745
Luis
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for ice build up in freezer. Found corner end cap preventing gasket from sealing across cabinet,removed end cap,added adhesive to corner section checked door seal good."
Near Georgetown, TX 78628
James
Job Details:
11/25/2019
MICROWAVE WHIRLPOOL WMH31017HS3
Arrived on site and tested operation. Customer stated the unit would making a googling noise when closing door and give open door message. Inspected interlocks and found discoloring on common terminals. Unit will need new interlocks to repair. ; ordrng 1 W11252186 (INTERLOCK UPR) and 1 W11252187 (INTERLOCK LOW)
Near Georgetown, TX 78628
James
Job Details:
11/25/2019
DRYER MAYTAG MEDB765FW0
Arrived on site and tested operation. I found no audible tone from console. Removed and inspected. I found the harness to the speaker has been pinched causing waited to break in harness. Installed new ui and tested. Unit tests good. Job complete
Near Round Rock, TX 78664
Al
Job Details:
11/25/2019
WASHER MAYTAG MVWC555DW0
"Arrived to inspect grinding noises from washer.Confirmed the complaint and free spun the wash plate and unit gear case was defective.Advised customer of defect, quoted the customer for repair, she called her husband to get approval for repair and he declined the repair and decided to purchase a new unitCS advised
Near Austin, TX 78732
Andy
Job Details:
11/25/2019
DRYER WHIRLPOOL WED4815EW1
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78731
Paul
Job Details:
11/25/2019
DRYER MAYTAG MED5500FC2
"Arrived onsite for the dryer with the check vent light coming on and not going off, taking multiple loads to dry, and ms stated it makes a noise when it has a load in it. I tested the venting and found the unit cycling between 136-165 degrees with the flex pipe removed but when the flex pipe is connected the unit will set idle at 165 degrees and slowly drop indicating there is a restriction in the house vent. I showed this to ms and advised to call a vent cleaning service. I found the noise being caused from the chassis due to the leveling feet not having equal load on them. I adjusted the feet and the dryer is quiet and working as designed. Call complete."
Near Liberty Hill, TX 78642
Lou
Job Details:
11/25/2019
DISHWASHER WHIRLPOOL WDT780SAEM1
"arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit dispensed water into the tub and the motor never came on. I advanced through diagnostics and the drain pump came on the element heated up properly. I tested ohms to the motor and it showed to be open. I tested voltage from the control to the motor and got 124V.I am ordering the sump/motor assembly & CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 11/27/19. No water leaks observed during service.; ordrng 1 WPW10605057 (pump and motor assy)"
Near Cedar Park, TX 78613
Lou
Job Details:
11/25/2019
WASHER WHIRLPOOL WFW85HEFW1
"arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged. After plugging it in, the unit drain pump kicked on and would not turn off. I placed the unit in diagnostics showing error codes F9E1, F8E3, F3E1. I cleared the codes and unplugged the unit. I gained access to the drain pump and remove dryer filter to find a large amount of debris inside the filter causing the unit to not be able to drain. I cleared the debris and reinstalled the filter and placed the unit back into diagnostics and tested. The unit operated as designed and drained as designed. Customer advised that the unit is covered under Costco extended warranty but could not produce a receipt. Customer will contact Costco and get proof of warranty and send to the office to get refund. No water leaks observed during service, job completed."
Near Austin, TX 78726
Tyler B.
Job Details:
11/25/2019
OVEN WHIRLPOOL WOS72EC0HS01
"Arrived on site for unit Turing off while in use, was able to duplicate issues after preheat. Replaced control and tested and tested good"
Near Pflugerville, TX 78660
Al
Job Details:
11/25/2019
WASHER LG WT5101HW
"Arrived to inspect washer.Changed out pulsator.Repair made issue slightly better, but did not fix the issue.Ordered CNOT for research on possible parts needed for repair.; ordrng 1 CNOTE (RESEARCH CS HAS VIDEO VIA SKYPE)"
Near Buda, TX 78610
Robert
Job Details:
11/25/2019
DISHWASHER WHIRLPOOL WDF331PAHS0
Arrived on job for complaints unit not drying. Tested unit. Unit working as designed. Instructed customer on using jet dry. No leaks at this time. Job complete
Near Salado, TX 76571
Dylan T.
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arrived on site customer complaint was frayed it stopped making ice a couple days ago but it was working fine now took temperature in the freezer temperature was 2° in the freezer fridge was at 35° icemaker was running no error codes all lines are dry
Near San Marcos, TX 78666
Robert
Job Details:
11/25/2019
WASHER WHIRLPOOL WTW8500BW0
Near Lockhart, TX 78644
Joseph C.
Job Details:
11/25/2019
OVEN WHIRLPOOL WGE745C0FS01
"Arrived on site for “broken vent trim” complaint. Per previous diagnosis, removed and replaced upper front door cover. Unit checks good."
Near Cedar Park, TX 78613
Lou
Job Details:
11/25/2019
DISHWASHER WHIRLPOOL WDT790SAYM2
"arrived on site to inspect dishwasher dispenser not operating. Upon further inspection, the customer advised that the dispenser is opening and the pod is falling into the tub, but the dishes aren’t getting cleaned. I opened the door and found a pod in the bottom of the tub and the tub was dry. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. The unit operated as designed until midway through, the motor stopped. At the end of testing, the element showed the appropriate amp reading of 7-9amps, but due to corrosion, it was not heating. I am ordering the sump/motor assembly, element & CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 11/27/19 and quested to be placed on the cancellation list. No water leaks observed during service.; ordrng 1 W10703867 (heater) and 1 WPW10482502 (pump&motor)"
Near Cedar Park, TX 78613
Lou
Job Details:
11/25/2019
COOKTOP WHIRLPOOL WCG97US0HS00
"arrived on site to inspect cooktop not igniting. Upon further inspection, I found the unit unplugged. Customer advised that they heard a loud pop coming from the unit and the breaker tripped. I removed the cooktop top panel and found where the white wire from the switch harness had somehow grounded/shorted itself out from a liquid spillage. The wire was cut which caused the popping noise and breaker to trip. I removed and replaced the switch harness and the spark module as it was burnt where the white wire connects. Retested the unit and it operates as designed. Reassembled the unit and retested and again it operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78748
Luis
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for noise complaint. Powered unit on found loud vibration noise from condenser coil,removed compressor cover,adjusted all tubing in back compartment, removed frost kickplate adjusted condenser bracket noise no longer present"
Near Georgetown, TX 78628
Lou
Job Details:
11/25/2019
WASHER WHIRLPOOL WTW5000DW0
"arrived on site to inspect washer noises. Upon further inspection, I raised the lid and turned the basket by hand and found the washplate loose. I removed the washplate and found it stripped out and also found that the gearcase spindle where the washplate attaches is beginning to strip out as well. I tilted the unit back and removed the pulley shield and found a small amount of gearcase oil on the pulley. I advised the customer of my findings and removed and replaced the the gearcase, cam/splotch, and washplate and then calibrated the unit. I placed the unit in diagnostics and tested and the unit operated as designed. No water leaks observed during service, job completed ."
Near Georgetown, TX 78626
Lou
Job Details:
11/25/2019
DISHWASHER WHIRLPOOL WDF130PAHB0
"arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Using my multimeter, I tested amp draw on the components at the black wire at the junction box. All components were good except the element which showed no amp draw. I opened the unit door and found that the element was burnt/shorted out. I removed and replaced the element and retested and the unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Tyler B.
Job Details:
11/25/2019
DISHWASHER MAYTAG MDB4949SDZ0
"Arrived on site for unit not washing after pump was replaced, while inspecting unit. Removed door and checked voltage from control to pump, found 7v while removing found pump harness barley plugged in and was not clipped in. Clipped in harness and tested and unit now washing. Harness was pulled down when new pump and motor was installed causing harness to pull out of control board No leaks on site"
Near Cedar Park, TX 78613
Lou
Job Details:
11/25/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TE0
"arrived on site to inspect refrigerator noises. Upon further inspection, I placed the unit in diagnostics and tested the components. All fans are functions without unusual noises as was the damper. I checked error codes and only E27 appeared and that was due to me having the FF door open for a long period of time and it was getting warm in that section. I waited for several minutes to see if it would duplicate the noise and it did not. I removed the back cover and checked the condenser fan and it was operating as designed. I found that the ice maker was off, so I lowered the arm and watched the IM harvest then dispense water thinking that when the IM dispenses water there might be some valve chatter and nothing. Advised the customer to take a video of the noise if occurs again and call the office. No water leaks observed during service, job completed."
Near Manor, TX 78653
Wesley
Job Details:
11/25/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived onnsite and repaired latch and strike. No parts needed. Unit is now operating as designed. All checks good.
Near Georgetown, TX 78633
Lou
Job Details:
11/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01
"arrived on site to inspect refrigerator water dispenser. Upon further inspection, I tested the dispenser and found that water was not flowing very well. I removed the filter and retested and got the same results. I removed the main water valve and found a small amount of debris inside. I replaced the valve and tested and the unit dispensed as designed with no leaks at the valve connections . I advised the customer of my findings and repairs. No water leaks observed during service, job completed."