Arrived on site to inspect washer with F9E1 and not draining. Upon further inspection I gained access to the drain pump and harness. I verified that the drain pump is measuring good by measuring the contacts directly. I checked the wiring harness and found that it is open. I replaced the lower harness and tested the unit. The unit is operating as designed. No water leaks observed during service W11569161

Arrived on site to inspect washer not starting the cycle. Upon dither inspection tested unit to observe if latch was functioning properly. Latch it failing to stay engaged preventing it from starting a cycle. I am ordering a latch assembly W11700916 i am scheduling return service for 9/18 no water leaks observed during service ; ordrng 1 W11700916 (Latch assembly)

Arrived on site to install previously diagnosed parts. I replaced the right foot/roller assembly allowing the unit to be rolled out for access to the back. I gained access to to the back to inspect the drain tube and found that it was somewhat clogged causing issues with the pressure equalization in compartments. I replaced the drain tube and now the doors open without effort. Unit is operating as designed. Not water leaks observed during service. W10619951 WPW10515762

"Arrived on site to test unit for not heating properly, customer stated that unit is heating properly but she noticed that the flame is brighter on the left side and lights dont work, explained to customer that the light she is seeing is the glow igniter and found that the light bulb is bad, customer will replace bulb, unit is running as designed, job complete no parts installed"

"Arrived on site to inspect wall oven/microwave combo unit with a burning smell emitting from the microwave. Upon further inspection, using my microwave tester, I tested the microwave for one minute and could immediately smell a burning odor. I stopped testing and pulled the unit out and gained access to the microwave components at the top of the unit. I retested the unit and inspected the components and could not find any smoke or arcing coming from the microwave, but I could smell the burning odor getting stronger. I found one of the thermostats had shorted and is burning (photos). Using a harness from my van stock (W11578578 ), I replaced the thermostat and harness and retested the unit and it is operating as designed. Job completed. W11578578-van stock"

"Arrived on site to inspect dryer long dry times. Upon further inspection, I found the dryer door gasket badly torn (photo). Using my vent test kit, I attempted to test the airflow in the unit and my tester would not register any air flow. I removed the lint trap and found the lint chute packed with lint/debris. I removed the back panel and removed the lint chute and found a large mass of lint/debris (photos). I removed the lint and reassembled the lint chute and tested the components at the back. I found the fuse, cutoff and thermostats are good. Reassembled the unit and retested and both vent tests passed. I tested the unit with High heat and it is operating as designed. I advised the customer that they have to clean the lint trap after every load. I am ordering the inner door panel, gasket, and high temp adhesive and due to no internet connection, office to schedule return service. No lint observed at the end of service and no parts installed. RETURNING TECH TO INSTALL INNER DOOR PANEL AND GASKET.; ordrng 1 W10906683 (Door seal) and 1 WP695737 (Inner door panel) and 1 WP279368 (Hi temp adhesive)"

"WRS588FIHZ06 Arrived to inspect door closing issue. I found the doors were not aligned correctly and the feet had not been set. The caused the cabinet to have a twist, stopping door closure and causing moisture to enter into the FC and RC. Adjustment of the leveling legs and alignment of door position corrected the issue and the unit operated as designed. No leaks observed during service."

"WED560LHW2 Arrived on site for unit experiencing multiple dry times. Upon arrival, found sensor bars to be out of range. Proceeded to replace WP3387223 electrode (2). Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for RR burner flames low. Customer was comparing simmer burner to bigger burners and was wanting flame width to be adjusted to cover more surface of pans like bigger burners. Flame height was ideal and advised due to burner being smaller, flame width can not be adjusted. Also noticed when AC kicks on register is near cooktop and blowing causing flames to be pushed off to one side. Advised to adjust damper on register. Unit is working as designed. No leaks detected. Job complete."

Arrived on site to test unit for lid not locking. Found error f83. Replaced latch assembly(WPW10619844). Unit now working as designed. Job complete.

Arrived on site and replaced previously diagnosed diode. Unit now working as designed. Job complete.

"Arrived on site and replaced previously diagnosed gearcase(W11449841), suspension(W11400156), clutch(W10754448), slider(W10734521), rotor(W10915701), control(W11419171). Unit is now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for frost building up in FC. Found ice had formed on bottom of FC door preventing it from closing properly. Removed ice and frost build. Found gaskets sealing as designed. Advised customer to be careful with overloading and ensuring door is being closed properly. No parts replaced. Job complete.

Arrived on site to test unit for no ice production. Found ice maker mold had ice cubes formed and not responding. Replaced faulty ice maker(W10873791). Ice maker completed harvest cycle test 44. Ice maker filled properly. No leaks detected. Job complete.

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used wpw10143759,w11506635,w11557425"

"Arrived on site for no cool. Freezer reading 35? removed cover found frost only on inlet of evaporator,diagnosed a sealed system issue ordering a compressor and evaporator in case needed. ; ordrng 1 W11566897 (Evaporator) and 1 W11736670 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

"Arrived on site for rattling noise and no cool in fresh food section. Removed evaporator cover found evaporator incased in ice,found heater not connected to harness,connected harness,ran diagnostics,heater powered on and started defrosting. Rattling noise from condenser fan blade rubbing against housing,adjusted housing and fan assembly noise no longer present"

"Arrived on site for noise complaint. Diagnosed noise is vibration between evaporator fan cover,fan housing and fan guard,removed guard adjusted cover added sealer between guard and cover noise not present."

"Arrived on site for broken strike. Diagnostics shows no errors. Found all components functional. Found water hoses not tightened in back. Tighten and secured. Replaced strike and latch. Verified operation, call complete."

Arrived on site for washer moving. Diagnostics test shows no errors. All components pass test in diagnostics. Removed front panel. Replaced all for shocks as precaution. Verified operation. Call complete.

"Arrived on site for refrigerator not cooling, collected existing refrigerant. Replaced precooler, filter drier and compressor. Pressure check and confirms no leaks. Vacuumed and recharged. Verified heat transfer across compressor. All complete"

"Arrived on site for refrigerator fan not working. Removed evaporator cover. Replaced freezer harness and fan motor. Verified operation. Advised customer reservoir must be thawed by leaving unit unplugged for water and ice to work again. Left unit unplugged. Call complete. W11566475 , WP2315549"

"On arrival verified previous diag of gearcase leaking oil and drain pump failed. Replaced drain pump, gearcase, and slider. Ran diag and checked all components are now functioning. Ran calibration. Job complete no leaks during service installed gearcase w11449841, drain pump w11396717, slider w10734521"

Arrived on site to installed ui control. On arrival installed units and tested ovens. Found both working as designed. Call complete

Arrived onsite for unit not removing odor. Inspected and found blower is positioned correctly for external ventilation. Damper door is functioning and external vents are functioning. Unit is functioning as designed. Customer expectations are for full vent hood performance. Explained the difference in CFM. Customer understood. Job complete. No parts used

Arrived onsite and replaced valve. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite and removed and replaced compressor. Found little to no charge in the system. Installed dye drier and access port and pulled vacuum for 15 minutes. Vacuum held. Charged unit to spec and tested. All checks good. Unit is now beginning to cool. W11504434,W11582579, WPW10143759, W115066635"

"Arrived on site for dryer making an intermittent rattling for random durations of time. ON arrival customer provided multiple videos of sound but I couldnt replicate noise and spoke to techline Sr#7739818305 to report prior repairs and current findings. Per techline we need to installed W11481730 bracket, w1596046 seal, w10888146 housing, and wpw10121316 clamps(2x) and return with previously sent parts. Rescheduled customer for 09/20/24 to complete repairs. ; ordrng 1 W11481730 (Motor bracket) and 1 w1596046 (Seal) and 1 w10888146 (Housing) and 2 wpw10121316 (Clamps)s"

"Updated model. Arrived on site for unit making loud noise daily. Upon arrival ran through several test, but was unable to duplicate noise. Noise did not present itself during the visit. Notified customer that if unit continues to make noise please try and take a recording so that we can better identify where it is coming from or what it is. Other than the noise the unit is functioning properly. Job complete."

"Arrived on site for washer not cleaning or starting cycles properly. On arrival found stable power supply, and no errors in diagnostics. Ran diagnostics and found no immediate faults. Ran a normal wash cycle and found unit would only fill, with no sensing or agitation cycle occuring. Replaced control w11608056 and actuator w11481722 then reset and test washer with laundry. Found it working as designed with no leaks call complete"

Arrived onsite for range tripping the breaker. I removed the ground wire and ran unit to 500 degrees. Once temperature was reached I re attached the ground and set it back to 500 on bake. I told the office to shut off the range after 2 hours. Call complete. No parts installed.

Arrived on site to replace seized auger motor. Replace the motor and tested. Unit is now dispensing properly. Job complete. Used w11671282

"Arrived on site for washer making a screeching noise and not staying balanced. On arrival found belt rubbing heavily on cam. Found small amount of oil form Gearcase. Replaced w11449840 gearcase,w10721967 cam, and wpw10006384 belt(truck stock). Tested unit and found washer working as designed with no leaks and noise gone. Call complete ; ordrng 1 wpw10006384 (Belt)"

"Arrived on site for refrigerator not cooling properly. On arrival confirmed failure. Customer also stated unit was dispensing ice. On arrival found signs of compressor over heating and locking up at random. Also found auger motor and impeller broken from one another. Ordering W11557425 compressor, wpw10309864 divider, w11671282 dispenser motor, w11378860 spacer, wp63052 impeller, and will need to return with previously sent parts to preform a sealed system and dispenser repair. Office to reschedule once availability of parts is known.; ordrng 1 W11557425 (Compressor) and 1 wpw10309864 (Divider) and 1 w11671282 (Dispenser motor) and 1 w11378860 (Spacer) and 1 wp63052 (Impeller)"

"Arrived on site for dryer not heating. On arrival confirmed issue and found cutoff broken and element starting to ground out, replaced 279838 element, and w10900067 cutoff. Tested dryer and found it working as designed. Call complete"

"Arrived on site test unit for loose console, tested unit found no unusual movement, removed top and showed contractor that mounting screws are in place unit is functioning as designed, job complete no parts installed"

"Arrived on site to install previously diagnosed bracket and screw, installed and tested, unit is now functioning as designed, job complete, installed W10837731, W10883315"

"Arrived on site to test unit for no power, tested unit found it has power but wash motor not engaging, replaced pump assembly and tested, unit is now running as designed no leaks detected job complete installed W11613480"

"Arrived on site to test unit for not dispensing softener, tested unit could not find any issues, called tech line, was recommended to replace control, replaced control and advised customer to test, at this time job complete installed W11322901"

"Arrived on site to inspect unit for starting but shutting down immediately afterwards. Called tech line, per test with tech line door switch is reason for unit running for only one second. Per tech line replace both interlocks SR#7739908573. Replaced both interlocks, tested unit unit is running 2-3 seconds then shutting off. Found as soon as turntable begins to move is when unit shuts off. Will need to order turn table motor and return. Rescheduled for 9/18; ordrng 1 W10642989 (Turntable)"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. Job complete. USED W11245674"

"Arrived on site to replace control and keypad diagnosed on previous trip. Replaced control and keypad, Estes unit, unit is running as intended. Job complete. Office to charge card on file. USED WP8507P390-60 WPW10207928"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

Arrived onsite for washer not washing. Upon arrival I found no error codes present. I ran a diagnostic cycle and unit completed the cycle with no issue. I went over with the customer about the use of the washer and how she should be loading her clothes. No water leaks present at time of service. Call complete. No parts installed.

Updated model number. Arrived on site for unit. Not making ice on arrival. Inspected unit and found ice. Ben was full of ice. Took a picture. Ran icemaker harvest test and unit harvested batch of ice as well as filled for the next batch. Also test dispenser to make sure ice was dispensing and unit is functioning properly. Job complete. No parts used.

"Arrived on site to install previously diagnosed and ordered part. Due to the far right cooktop panel being badly discolored, I was to remove and replace the panel and I found the new panel is badly discolored as well and damaged at the bottom right corner and paint is chipped at the back burner area (photos). I contacted techline and spoke to Kurt and advised of the issue. Kurt provided a text and I sent photos of the far left panel, which is good and has been replaced already. I provided a photo of the new panel and a photo of the far left and the new panel to show the discoloring of the new panel. Kurt recommended contacting trade partners and get the newest panel they have to replace it. Documented info under current SR#7739819017. I advised the customer of my conversation with tech support and am ordering another panel. Office to schedule return service. No gas leaks detected during service.; ordrng 2 W11328972 (Cooktop far right panel)s"

"Arrived on site to inspect unit for not cleaning dishes and having to be manually drained. Upon closer inspection found pump and motor failed, replaced pump and motor. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site for small leak. Found leak at icemaker line connector union,replaced connector ran icemaker fill passed no leaks. Used WP2198677; used 1 WP2198677 (Connector) from stock"

Arrived on site for dishwasher not completing cycles. On arrival found unti wouldnt drain due to disposal cap not being removed. Removed cap and tested dishwasher. Found it working as designed. Call complete

"Arrived onsite for unit not cooling properly. Checked temperatures and recorded FC 14 degrees RC 43. Checked for leaks and found none. Ran Test 4 step 1 6/0 psi, step 2 no change, step 3 -10/110, step 4 same, step 5 -10/110psi. Unit did not equalize, 2/111psi over 20 min. Called tech line due to pressure discrepancies. Also found RC evaporator encased in ice. Spoke to Rob SR.7739905429. Recommended flushing system with nitrogen for potential restriction. Replacing drier, pulling extended vacuum and recharging. Did as requested. Unit has evaporator encased in ice and will need to be remedied. Potential causes would be from bowed Drain pan, shims, rc evaporator fan motor and harness, or damper motor. However none of those components are covered (only sealed system is covered). Due to the potential of multiple failures of this model no single part is guaranteed. Customer is not confident in moving forward and would like to contact Costco/Whirlpool. Job complete"

"Arrived on site to test unit for gas smell. Upon arrival customer stated that when she uses the oven the gas smell lingers and is really strong. Had a gas company come out to inspect and he said there is a lot of gas being released from the burner tube. Inspected tube and found shutter opened all the way. Closes shutter 90% and tested unit, gas smell has been eliminated and customer approves the improvement. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no starting. Upon arrival customer stated unit does start but some cycles end up not spun out and soaking wet. Customer was washing a large blanket at that time, she also tried smaller loads 3 towels, but still ends up wet. Ran diagnostic cycle and found all components properly engaging. Informed customer that the load sizes recommended for this unit is 20-40% of the basket. If the load sizes are too small they group together and throw the basket off balance when in the spin cycle. When washing blankets, they hold a lot of water causing it to be extremely heavy and once again throwing it off balance. After unit tried to rebalance 3 times the cycle will stop causing clothes to end up not spun out. Advised to keep load sizes to the recommended amount. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for leak. Inspected unit and found unit had the old style tub ring, and noticed softener dispenser has extreme buildup causing water stream out to be held up and split into 3 different streams of water. The buildup coupled with the old style tub ring caused the water stream to be redirected outside of the tub during a load when the weight of the clothes and water dropped the basket, causing a major leak. Replaced tub ring (W11590590) and softener dispenser (W11569112). Tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for refrigerator running all the time. Upon arrival customer stated the fan would keep running when door was closed. I found the fan to be working as designed and would turn off when refrigerator reached set temps. I explained to the customer that since it is a single evaporator the cool air from the freezer transfers over to the fridge compartment to cool it. I explained that once the fridge reaches set temp the fan will shut off. Unit is operating as designed. Call complete. No parts installed.

Arrived onsite for dryer to replace previously diagnosed parts. Upon arrival while trying to replace the feet on the left side found base damaged and could not install leveling feet on the right rear side. Installed the 3 other feet due to damage and could not be bent back. Will need to order new base and feet. Will return with lint screen. Ordering 8533643 cabinet assembly and 4392065 roller kit. Office to RS. Weigh for 2 hours. Documented photo of damages.; ordrng 1 8533643 (Cabinet Assembly (White)) and 1 4392065 (Roller kit)

Arrived onsite to replace previously parts diagnosed. I replaced the upper rack and heating element that was diagnosed. I found the detergent dispenser to be working as designed and the gasket to be in tact. When I opened the lower rack I found the color to be mismatched with the units rack colors. It was Grey instead of white. No water leaks present at time of service. Re ordering W10781857 lower rack. Installed W10826745 upper rack and W10518394 element. Office to RS.; O-emld tckt

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the unit does tumble and heat but it is taking them 3 to 4 cycles to dry clothes. I tested the unit and confirmed the unit was tumbling and heating. I gained access to the back of the dryer and found lint build up inside the vent hose. I check the vent going into the wall and found that the vent in the wall is extremely shallow and only 4 inches deep into the wall. I did advise the customer that it is possible that because the vent is so shallow, there may be a partial restriction as the unit is trying to vent out. I also explained that there may be some sort of clog inside the venting system as well due to the unit, tumbling and heating. I did advise the customer that airflow would be the only other issue that could cause the dryer not to dry clothes. The customer advised that he will contact his property owner to get the vents cleaned and if that does not work, will try to see about what they can do with the venting within the home. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the unit was working great and then it just completely stopped about a week ago. I checked temperatures and found the temperature in the freezer at 2?F. I removed the ice container and found three ice cubes that were stuck in between the icemaker and the bay alarm causing the icemaker not to continue moving forward with making ice. I removed the ice from the bay alarm and found the unit immediately start cycling through. I found the unit harvest and fill as designed. I advise the customer of the issue in the unit is working and operating as designed. Call complete. No parts were installed.

"On arrival verified complaint of noise, on inspection found evap cover is vibrating and condensation housing is vibrating. Added dampening pads and adjusted both. Noise has been eliminated. Job complete installed 4x w11113654"

"Arrived onsite for dryer door not closing. I found the door not to be holding on the catch. After talking with customer she said the door switch paddle also broke off. Will need to order door switch and return with all parts. RS for September 17, 2024. (09/17/24).Ordering WP3406107 switch dor; ordrng 1 WP3406107 (Switch dor)"

"Arrived on site for an oven. That is tripping the breaker. Inspected unit and work area. Customer advised that they try to run the bag cycle for the first time and it tripped within two minutes. She advised that she was unable to get the unit powered on. I went out to the breaker and found the breaker had tripped. Per Whirlpool, they have advised doing a burn off on the elements by removing the ground wire from the machine and running the unit up to 450?. I wanna head and did that and reattached the ground wire. I ran the unit back up to 450?F and advised the customer to let the unit run for two hours to burn off any excess moisture in the elements. The unit is working and operating as designed. Call complete. No parts were installed."

On arrival verified complaint of door not closing or staying closed. On visual inspection found latch damaged and hinges have bent the metal inner door. Bent inner door back into proper shape and replaced latch. Door now closes correctly. Advised customer to not use door as a platform. Job complete installed 279570

On arrival verified complaint of torn gasket. Per previous diag replaced the RC RH gasket. Heated it up to form correctly and advised customer to leave door shut as best as possible for gasket to retain is new shape. FC door switch is still working. Job complete installed w10830274

"WOES5030LZ01 Arrived on site for unit not having power. Upon arrival, unit has no display and no signs of power to the unit. Proceeded to check outside breaker and found switch to be in the off position (picture attached). Ran broil and bake cycle for 30 minutes to burn off factory coating on the heating elements. Unit did not trip. If tripping breaker becomes continuous, recommend customer to contact builder to change out breaker within the 1 year home warranty. Unit is functioning as designed. No parts replaced"

On arrival verified complaint of unit constantly draining. On inspection smelled board was burnt. Replaced main control and ran diag. All systems are now working correctly. Ran calibration on unit. Job complete installed w11607637 cntrl elec.

JJW3430LM00 RG: Arrived on site to install parts and realign left door hinge. Installed part#w11598137 part w11369884 air deflector was damaged in the box will need to order new one and return . ; ordrng 1 W11369884 (Air deflector)

WRS325FDAB02 RG: Arrived on site for a refrigerator having issues with the housing door. Further inspection found housing door had failed wasnt locking . Installed part#w10862460 tested product works as its designed no visible water leaks from water supply.

"Arrived on site to inspect dishwasher making a loud sound upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran a test cycle next but still could not replicate the noise. I started a heavy cycle and waited and was able to observe a loud squeaking sound caused by the diverter rubbing. I am ordering the diverter disk and cover W11679656 W11662107 I am scheduling return service for 9/18 no water leaks observed during service ; ordrng 1 W11662107 (Diverter disc) and 1 W11679656 (Diverter cover)"

"Arrived on site for dishwasher showing error. Found f9e2, f8e4. Found unit is leaking and causing drain to run since overflow pan gets full. Leak is from the left side of tub. Will need new tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

"Arrived on site for oven not holding temp. Ran preheat and after first cycle and igniter would keep clicking after igniting then shut down . Ordering igniter ,harness,and spark control. NO gas leaks detected,no parts installed . Return set 9/20. ; ordrng 1 W11524031 (Igniter) and 1 W11449506 (Valve) and 1 W11162730 (Spark control) and 1 W11645866 (Bake harnes)"

"Arrived onsite for concerns of food freezing on ideal setting and spoiling on setting just below. Advised customer on basic use and care principles and operating of refrigerator based on airflow design and loading. Reported findings of temps normal at time of service to techline, spoke with Arturo Sr#7739904859 Provided customer instruct. No parts used. Recommended customer monitor temps and provide picture documentation in event of ongoing failures."

"Arrived on site to test unit for burning smell. Upon arrival customer stated clean lint message would appear and a burning smell came after. Tested unit, unit does have a smell but its more like a chemical off gas smell. Removed vent hose and smell has been eliminated. Smell is coming from the vent hose off gassing. After a few cycles smell should be completely removed. Also ran a vent test and found it poor. Removed vent hose and ran a vent test and found it venting properly. Advised to customer to contact installers to inspect the venting and diagnose why the venting is poor when hose is connected. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for overflow conditions. Upon arrival maintenance stated tenant complained about the unit flooding the apartment. When maintenance ran a cycle there was no issues. Ran diagnostic cycle, there was no over flow conditions during testing but i did find the pressure hose is linked slightly causing an intermittent over flow condition. Adjusted pressure hose and worked the kink out. If issue persists recommend returning with main harness. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no power, customer stated that beaker and voltage has been verified and it is good, tested unit found no incoming power, inspected breaker and found it tripped, customer was not aware that the breaker is located outside, reset breaker and tested, unit is now running as designed all elements are engaging and heating properly, advised customer that if breaker continues to trip more often then the breaker will need to be replaced job complete,no parts installed"

"Arrived on site to test unit for gas leak, tested unit found gas not burning up efficiently in the oven, adjusted air gas mixture valve and tested, unit is now running as designed, no leaks detected job complete no parts installed"

Arrived on site to test unit for tripping breaker. Replaced bake(W11182108) and broil(W10856603) elements. Removed ground from terminal block and heated unit to 500? with no issues. Reconnected ground and heated unit to 500? and advised customer to allow unit to run for 2hrs. Unit now working as designed. Job complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the dispenser motor and tested the unit. I found the unit working and operating as designed. Call complete. WPW10317991.

"Arrived on site for a washing machine that has a burning smell. Inspected unit and work area. The customer advised that the unit continually still has issues with agitation and that the unit completely died out with water inside the tub. They advise they were able to get the clothes out but water still remains. Confirm the customers complaint and pulled out the washer. While I was pulling it out, one of the legs on the washer broke. I was able to get it tilted back and found a wire heads split near the drain pump, causing the issue. I removed the water from the tub and gain access to the cam. I found the cam starting to melt at the top again. I called whirlpool Tech line and spoke to Tracola SR# 7739901265. He advised that at this point with what has been replaced on the washer and continual issues with the cam melting, he would make no for the recommendation at this time, and that he would send the unit to review. Advised for me to tell the customer that whirlpool will be in contact with them or myself depending on the next steps. Call complete. No parts were installed."

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit just completely quit working. I found the unit in the middle of a supposed to harvest and found the interior of the ice machine hot. I turned off the ice machine and found a hissing sound coming from the back of the evaporator. I ran the air into diagnostics and found very poor water flow coming from the inlet valve. I removed the filter and found water flow go back to normal indicating a bad filter. I found all other portions of the machine working until it got to the compressor stage. I found a hissing sound coming from the evaporator when it was trying to cool and the evaporator plate would not freeze over. I turned off the machine and continued to hear a hissing sound coming from the evaporator, indicating a leak at the evaporator. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 R134A (R134A)"

"Arrived on site for a wash machine that is making a grinding sound. Inspected unit and work area. I ran the unit and diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with no abnormal sounds present. I checked underneath the washer and found something has slid underneath the washer, causing the motor to grind on what was underneath the washer. See photos. I advise the customer of the issue and advise the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for tripping breaker intermittently. Customer stated its not always tripping. Tested unit to 350? and found relay to bake element was not turning off. Recommend control replacement. Also recommend replacing elements and doing burn off. Scheduled for 9-17. ; ordrng 1 W11707168 (Control)

"Arrived on site. Unit not running through a normal operating defrost cycle,defrosted evaporator,ohmed heater passed,replaced thermistor,main control and ui,powered unit on checked air flow to fresh food section good. Used w11742389w11518204,wow10384183"

"Arrived on site to test unit for F9E1 product not draining error code. Tested unit, drain pump engaged and a very minimal amount of water was draining. Drain pump was working at full power but it seemed like there was some sort of restriction in the drain hose, the drain hose also had an aftermarket hose attached to make it longer. Kept activating the drain pump and squeezing the hose, eventually the restriction came loose and ended up at the end of the drain hose. Removed restriction (see attached image) and tested unit, unit is now draining properly and unit is running as designed. Informed the maintenance supervisor. No leaks detected, no parts installed, job complete."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

On arrival verified complaint of not washing. Ran diag and found wash motor is getting 120 but not washing. Replaced sump and re ran diag unit is now running and no leaks detected during service job complete installed w11025157

On arrival verified complaint after power outage console is not on a black back lit screen and un responsive. After power resetting twice whirlpool logo comes up then back to black screen that is backlit. Replaced console w11600370 and unit is now functioning correctly. Job complete installed w11600370.

On arrival verified complaint of door not closing correctly. Visual inspection found top rack of Fc section was not installed correctly. Corrected installation and repaired rack. Fc door now closes correctly as all rails are in correct positions. Job complete no parts installed.

"Arrived on site to test unit for no connection. Upon arrival customer stated they order an ice maker kit from WP, Tried to install it but the connection on the evap cover was missing. Removed evap cover and recovered the connection that was behind it, installed customer provided ice maker kit (W11517113). Tested ice maker, unit is harvesting and filling with water properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for long dry times. Upon arrival ran a vent test that showed venting is poor and completely restricted. Hot and moist air has no escape causing dryer to work inefficiently and not dry. Advised customer to hire a professional vent cleaning service in order to clean that vent and restore proper operation. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for lights not working, tested unit found RC light module failed, replaced and tested, unit is now running as designed, job complete installed W11470191"

"Arrived on site to test unit for not staying on, tested unit found L1 terminal loose causing it to arc out and burn the block, replaced damaged terminals and block, unit is now running as designed, job complete installed 279318, WP3397659"

"Arrived on site to test unit for not heating, units have been transferred to a different location that has the connections to be properly tested, tested unit found unit is heating timer is advancing properly all functions are normal, advised RAC that unit is heating and if unit is not heating at customers location then they need to make sure that incoming voltage is correct, unit is running as designed job complete no parts installed"

"WDF330PAHB4 Arrived on site for unit not washing. Upon arrival, proceeded to diagnose and found wash motor energized but not running. Proceeded to replace W11025157 motor assm. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WTW4957PW0 Arrived on site for unit not starting. Upon arrival, customer stated when pressing start, nothing will happen. Proceeded to enter diagnostics and found F0E5 unbalance error. Cleared code. Continued to run diagnostics and passed with no issues. Check capacitor and was within spec. Advised customer to monitor unit and call if any issues occur. No water leaks detected at this time. No parts replaced"

"WRS331SDHM08 Arrived on site for RC door dent. Upon arrival, confirmed the dent and proceeded to replace LW10912313 dor FIP and W11223753 nameplate. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived onsite and replaced the main control. Unit is now operating as designed. Advised customer on repair. W11594224

Arrived onsite and found unit arcing occasionally at the ceramic supports. Advised customer on findings and cause. Advised on mitigating use and care. No repair recommendation at this time.

Arrived onsite for failure to ignite and corrected ignitor stem alignment to repair intermittent ignition problems. All else checks good. Advised customer on repair.

Arrived onsite and found bubbling console. Replaced console. Unit is now operating as designed. All checks good. W11660284

Arrived on site for refrigerator not making ice. On arriva Found ice maker broken and leaking. Replaced ice maker w11629269 and found no leaks during tests. Customer also pointed out cooling issue in rc and I found dampener failing. Ordering W11741459 defuser and rescheduled customer for 09/17/24 to complete repairs ; ordrng 1 W11741459 (Defuser)