We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Austin, TX 78704
Leonardo
Job Details: 03/04/2022
Arrived on site to replace filter board. Replaced board test unit and unit test good. Heated water for 1 minute and unit heated correctly job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78704
Leonardo
Job Details: 03/04/2022
Arrived on site to replace dispenser. Replaced dispenser test unit no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78741
Leonardo
Job Details: 03/04/2022
Arrived on site to test unit for dispenser not opening. Test unit and found dispenser opening correctly. Unit getting correct amount of water and getting plenty of pressure. Couldnt not duplicate the problem job complete.
We serviced a
JENN-AIR RANGE
Model JGRP536HL01
Near Austin, TX 78702
Leonardo
Job Details: 03/04/2022
Arrived on site to test unit for burner not igniting correctly. Test unit and found left burners bottom of burner heads loose letting gas escape and not ignite correctly. Secured bottom of burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78703
Leonardo
Job Details: 03/04/2022
Arrived on site to test unit for oven not starting. Test unit and found bad DSI board. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Uhland, TX 78640
Andrey
Job Details: 03/04/2022
"Arrived on site to test unit for not venting properly, tested unit found motor and fan running good, pulled unit down found due foil tape restriction around the vent, advised customer to contact contractor to address this issue, unit itself is running as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78748
Andrey
Job Details: 03/04/2022
"Arrived on site to test unit for loud vibrating noise, tested unit found no unusual sound present, inspected under unit did not find and oil leaking, put unit into drain and spin cycle with customer present, all components running good, advised customer to monitor unit, and if the noise comes back, to take a video, at this time unit is running as designed job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KBS0
Near Austin, TX 78748
Andrey
Job Details: 03/04/2022
"Arrived on site to replace heater per SP W11540964 - Special Project S17304, replaced heater tested unit, unit running as designed, no leaks detected job complete"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78735
Andrey
Job Details: 03/04/2022
"Arrived on site to test unit for trash compactor making loud noise, tested unit found unit making loud noise when returning to home position, found bad switch,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78736
Andrey
Job Details: 03/04/2022
"Arrived on site to to test unit for not cooling properly, tested unit found cooling but customer stated that it will cool and then stop cooling, other companies were out here and replaced main control but the issue was not fixed, found extremely warped drip pan on RC evap and water spilling out the left side, recommend replacing drain pan control UI and evap harness with thermistors to fix issue, Office to get authorization and reschedule; ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/04/2022
"Arrived on site to test unit for unresponsive console, customer stated that at time console will not respond, power will not go off, console acts erratic when steam gets on it, noticed that unit is not connected to Wi-Fi, advised customer to connect unit to Wi-Fi to receive proper undate, due to the issue with unit is not hardware but software and to keep console clean from finger prints and residue due to the steam from oven at contact with the residue console will read it as a touch, customer will monitor and if issue continues after update will call us, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Kyle, TX 78640
Tyler L
Job Details: 03/04/2022
"Arrived on site for complaints of not draining. Found F9E1 long drain, F3E1 water level, F6E3 communication, F8E3 overflow error codes. Ran factory diagnostics and found drain would constantly run, but not pump water out the way its designed. Inspected pump and hoses and found nothing blocking. Quoted customer for new drain pump, control board, pressure switch and pressure hose. Customer wants to check prices on new units before moving forward with repair, she will call us if she wants to continue. If customer wants to proceed, we will need the ACU, drain pump, pressure switch and hose.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
David S
Job Details: 03/04/2022
"Arrived on site for dryer making a noise. I inspected the unit and work area. I found the blower wheel full of debris. I cleared the debris, I gained access to interior of the cabinet and found the guide wheels and pulley in good condition. I found a zip tie stuck and sticking out of the drum. I removed the zip tie. I tested the unit and found it no longer making a noise. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Andice, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for not maintaining a bake without failure to reignite and found unit ignition possibly grounding out on items in the storage drawer due to the drawer not being installed properly. Also found during the preheat that the unit closed the valve and did not attempt to reignite. Replaced the spark module due to failure to spark and reignite. Tested unit and started normally but closed the valve before completing preheat and did not attempt to reignite which led me to believe the valve solenoid was overheating from normal use and shorting. Replaced the valve and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Liberty Hill, TX 78642
Wesley
Job Details: 03/04/2022
Arrived onsite for ignition issue and found unit front right burner not igniting and found harness disconnected from the spark module. Corrected issue. Unit is now operating as designed. All checks food.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Liberty Hill, TX 78642
Wesley
Job Details: 03/04/2022
Arrived onsite and found leak from inlet hose. Turned off water and accessed rubber grommet to clean found some debris. Cleaned inlet hose seal and reconnected unit is now operating Leak free. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for f8e4 and found oversudsing leak. Advised customer on maintenance to avoid a sudsing issue. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Justin
Job Details: 03/04/2022
Arrived on site for a dishwasher leaking and SP for heater replacement. I replaced the heater and then tested the unit. I put the unit into diagnostics mode and found stored error codes F8E4 for overfill and F10E2 for vent wax motor electrical problem. I then ran a diagnostics cycle and there was no longer a leak present and the unit ran through as designed. No fee collected due to SP. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mustang Ridge, TX 78610
Noah D
Job Details: 03/04/2022
"Arrived on site to inspect unit for not drying and popping the breaker, upon inspection found the unit dried normally and I couldnt replicate the breaker popping, tested power cord, tested heat and movement, no pops found. Customer will monitor. Complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78744
Noah D
Job Details: 03/04/2022
"Arrived on site to inspect unit for not heating normally, upon inspection found the heated working but parts of a special project, replaced heater and tested. No leaks found. Complete"
We serviced a
KITCHENAID RANGE
Model KGRT607HBS9
Near Austin, TX 78745
Noah D
Job Details: 03/04/2022
"Arrived on site to inspect unit for not lighting oven or front left burner, upon inspection found both ignitor broken causing the issue, replaced the oven ignitor and tested. Ordering burner ignitor. Office to reschedule ; ordrng 1 9782116 (Electrode) and 1 4455849 (Burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78745
Noah D
Job Details: 03/04/2022
"Arrived on site to inspect unit for not making ice, upon inspection found the water spout frozen over causing the unit not to fill. Cleared ice and found no issue with ice-maker. Popped the heating tube back in place. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Noah D
Job Details: 03/04/2022
"Arrived on site to inspect unit for leaking from left side. Upon inspection found the fill assembly leaking from hoses, checked for cracks and didnt find any. Replaced inlet nut and found the drain hose was about 2 size to large causing the leak, ordering fill assembly and new drain hose. Office to reschedule ; ordrng 1 W11289893 (Inlet assembly) and 1 W11131184 (DRAIN HOSE)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near San Marcos, TX 78666
Brandon
Job Details: 03/04/2022
"Arrived on site to replace module, after replacing and configured, unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Marcos, TX 78666
Brandon
Job Details: 03/04/2022
"Arrived on site for customer complaint of unit having broken wheel, I replaced right front wheel, unit tested good."
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW
Near Lockhart, TX 78644
Brandon
Job Details: 03/04/2022
"Arrived on site for customer complaint of unit leaking, found loose hose connection at softener dispenser, I put hose in proper place, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78750
Justin
Job Details: 03/04/2022
"Arrived on site for a dishwasher getting an F9E1 error code. Upon arrival the customer stated that the issue has been intermittent since they have gotten the unit, and currently it was working. I tested the unit and found it was draining as designed and the pump was receiving 120VAC. I gained access to the drain line and found it severely kinked where it connects to the dishwasher (pics in SD). I tried to correct it, but it has molded in place. I took pictures and showed the customer. I let them know they would need to purchase another line and get it installed correctly. I also found the drain line almost double the length of your typical line. I informed the customer on the possible implications of this too. The unit itself is as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78717
Justin
Job Details: 03/04/2022
Arrived on site for a dishwasher with upper rack concerns. Upon arrival the customer stated that the upper rack would fall out. Upon further inspection I found the clip on the rail had flipped open. I closed this and walked the customer through the design. I found the rack working as designed. The customer also stated that the unit had a strange noise when running on one occasion. They provided a video of a grinding noise. I put the unit into diagnostics mode and found stored error code F8E2 for inlet valve electrical problem. I cleared the error code. I then ran a diagnostics cycle and found the unit ran through as designed with no sound. I informed the customer on my findings. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYB
Near Austin, TX 78750
Justin
Job Details: 03/04/2022
Arrived on site to install previously diagnosed parts. I installed the new cam and hinge. I then leveled the unit and found the unit is now as designed.
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS00
Near Austin, TX 78750
Justin
Job Details: 03/04/2022
"Arrived on site for an induction cooktop with an error code being thrown when using the front left burner. Upon arrival the customer stated it was actually the back left burner throwing the error code. I tested the unit and found shortly after starting the back left burner it threw an F12 error code for coil fault. I then tested all other burners with a induction style pan and found them working as designed. I tested the cooling fans and found them working as designed, and with no obstructions or dust in the fan. I found the wiring correct. Per the tech sheet we will first replace the hotplate to correct the error. Ordering the hotplate and the office will need to reschedule and get authorization. ; ordrng 1 WPW10328391 (Hotplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Gerry C
Job Details: 03/04/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the element per Technical Service Pointer #: W11540964, Special Project code S17304. I removed and replaced the main control and then tested the unit. There were no visible leaks and it operated as designed. During reinstallation, the original mounts could not be adjusted to fit the unit into the cabinet correctly. Office to order mounts and contact CX to arrange return service. No leaks observed during service.; ordrng 2 WP8269145 (Bracket)s and 2 W11551549 (Screw)s"
We serviced a
GE DISHWASHER
Model GDT530PGP5WW
Near Georgetown, TX 78633
Gerry C
Job Details: 03/04/2022
"Arrived to inspect unit not operational, but with lights. I found the amber front LED was on steady and the was no responsiveness to button presses. I removed the UI and found a burnt spot near the main EEPROM. I contacted the CXs son, Bill 713-882-3310 and he authorized the repair. I am adding the main control just in case, but it is very unlikely that it will be required to complete service. UI board, No leaks observed during service. ; ordrng 1 WD21X28600 (UI Board) and 1 WD21X29658 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Lockhart, TX 78644
Brandon
Job Details: 03/04/2022
"Arrived on site for customer complaint of unit not dispensing ice, and freezing food in RC, found auger impeller is stripped and turning freely on auger motor, as well as intermittent damper issues. Ordering auger motor, impeller, damper and divider. ; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Auger motor) and 1 WP63052-2 (Impeller) and 1 Cnote (Office to reschedule) and 1 WPW10196393 (Damper control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lockhart, TX 78644
Brandon
Job Details: 03/04/2022
"Arrived on site for customer complaint of unit not powering on, found breaker was tripped and customer had unit plugged into a power surge protector. I flipped the breaker, plugged unit straight into outlet, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW00
Near Lockhart, TX 78644
Brandon
Job Details: 03/04/2022
"Arrived on site to replace previously diagnosed part, found the compressor was faulty when I ran the wattage test with the inverter board. Customer is calling Whirlpool to see if the compressor is covered since her owners manual says it has a 2-5 year warranty on sealed system components, but the entitlement says only a 1 year warranty."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Georgetown, TX 78633
Gerry C
Job Details: 03/04/2022
"Arrived to inspect filter stuck. The CX advised me that items had been freezing throughout the RC chamber and upon arrival, they had it at 33 degrees and said that was the only way they could prevent the freezing. I tested the thermistor for both the FC and RC and the RC was read at: 68 = 3.245 Kohms, 72 = 2.3 KOhms. I completed full testing of the system via service test mode and found no errors. Throughout the testing, the was enough time that the ice within the filter had melted enough to allow filter removal. I set the unit to the recommended temperatures and advised the CX that it takes up to 1/2 a day or more to see temperature changes, especially if it is a large change of the user temperature settings. I verified water flow throughout the system and it was satisfactory. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Mart, TX 76664
Jonathan M
Job Details: 03/04/2022
Arrived outside to install previously diagnosed parts. Inspected unit and work area. Replaced the igniter and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE RANGE
Model PB975ST1SS
Near Harker Heights, TX 76548
David Z
Job Details: 03/04/2022
"Arrived on site tomdiagbose range with 3 burners that are not cyclingnahd stuck on high. Found RF, RR and LF burners are all locked on high and don't cycle. Replaced switches for the 3 affected burners and retested. Verified with customer present that all burners are cycling. Call complete."
We serviced a
LG DRYER
Model DLE4801W
Near Georgetown, TX 78633
Gerry C
Job Details: 03/04/2022
"Arrived to inspect thumping noise. I found the front right roller had seized at some point, worn a flat spot and then started rotating again. The subsequent flat spot from the seizure was creating the noise. The belt was starting to crack and fray as well and I quoted the CX for the parts and repair. I vacuumed lint and debris from the interior of the chassis and wiped the existing rollers and idler pulley shafts and verified them clear of debris and oils. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Tyler
Job Details: 03/04/2022
Arrived on site for dishwasher leaking water. Upon a rival confirmed issue after 30 minute run time. Found broken/missing seals on upper silverware rack on left/right sides. Also found rust forming under front mounting bracket to element within tub. Documented findings*s and photo with techline online form (sr#7732679092). Reported find8ngs to customer. Customer requesting photos from office and wish to reach out to whirlpool as well. Will need to Tg to confirm with techline on 3/7/22 to verify documentation and how to proceed.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Hutto, TX 78634
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose an oven that is not baking. Found cookie sheets in lower drawer contacting bake ignitor wiring. Advised customer on findings and no further repairs needed.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Lampasas, TX 76550
Tyler
Job Details: 03/04/2022
Arrived on site for washer not draining and spending correctly. Upon arrival confirm complaint after further testing I found the following errors in F0E2 F8e1 f0e5 F6e1. Customer also stated that they had noticed an F9 E1 error that was not currently stored at time of service. After running a diagnostic cycle I found that the drain pump was slowly overheating during the cycle leading to it not draining the water out fully and causing the other error codes
We serviced a
WHIRLPOOL MICROWAVE
Model WMH3205XVS1
Near Copperas Cove, TX 76522
David Z
Job Details: 03/04/2022
Delivered replacement microwave vent. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Kempner, TX 76539
Tyler
Job Details: 03/04/2022
Arrived on site for dryer not functioning correctly. Upon arrival confirmed issue and found that high limit cut off at broken and was possibly caused due to a heating element starting to ground itself out whenever it was turned on and he did for too long. After replacing heating element in Highland cut off kit I reassembled and tested dryer and found it fully functioning as designed with no failures. Call complete
We serviced a
GE COOKTOP
Model PHP960SM2SS
Near Kempner, TX 76539
Tyler
Job Details: 03/04/2022
Arrived on site for cooktop not heating correctly. Upon arrival confirm complaint and found that the cause of the middle burner networking was due to a burnt out control relay on the right side main generator control. At this time office we need to get with American home shield to get authorization before rescheduling are completed repairs and unit will need to be weighed for a two hour repair due to difficulty of repair itself; ordrng 1 WB27X11000 (GENERATOR MODULE RT CTR.) and 1 Cnote (Needs 2hr repair window.) and 1 Cnote (Needs ahs autho)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waco, TX 76705
Jonathan M
Job Details: 03/04/2022
"Arrived on site for a washing machine that is shaking excessively during the spin cycle. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. The unit ran as designed in the auto test. Found no error codes present. The customer showed me a video of the unit and what appeared to be the drain hose banging against the washer. I did explain to the customer about how these newer washers work and from what I could see, there was no issue with the way that the unit was working. We never use the care guide and proper loading procedures and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKW0
Near Florence, TX 76527
Jonathan S
Job Details: 03/04/2022
"Arrived on site for dishwasher not drying and drops of water remaining in jet. Inspected unit and work area. Found correct heater in unit(see SD-pic). Performed diagnostics mode and checked and found none. Ran test cycle and monitored amp draw. Found heater drawing 7.5 amps, operating as designed. Found water droplets from jet is normal operation. All components operating as designed. No water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Florence, TX 76527
Jonathan S
Job Details: 03/04/2022
Arrived on site for washer not spinning and making noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F7-E7 motor not able to reach target speed. Performed automatic test cycle and found when unit went to spin it would start and stop. Performed manual test mode and ran high spin speed and found motor started to spin and just stopped. Tested motor windings and found out of range. Tested capacitor and found incorrect. Will need to replace motor and capacitor. Will return with gear case if needed. Office to schedule return. ; ordrng 1 W11497303 (Motor) and 1 W10866238 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Florence, TX 76527
Jonathan S
Job Details: 03/04/2022
"Arrived on site for washer not operating. Inspected unit and work area. Plugged unit and performed diagnostics mode . Checked fault codes found error code F2-E3mismatch UI to control, F0-E2 oversuds and F1-E1 main control fault. Ran test cycle and found outer drain line cracked and unit is leaking. Ran manual spin cycle. Ran unit in normal operation and found unit working as designed. Will need to replace drain line to repair and would return with control on hand if needed, control is on back order.
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/04/2022
Arrived on site for double oven having error code F2-E1. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found stuck key error. Performed reset and when unit came back on error code continue to display. Cleaned panel and tested again. Found control panel will need to be replaced. Found part covered under manufacturer warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Kempner, TX 76539
Tyler
Job Details: 03/04/2022
"Arrived on site for dishwasher making a squealing noise. Upon arrival confirmed complaint but found no errors in diagnostics. After running multiple tests I found drain motor failing to pump water and giving an f9e2 error in diagnostics. Replaced drain motor then reassembled and tested unit, found no leaks and errors no longer appearing. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Lockhart, TX 78644
Brandon
Job Details: 03/04/2022
"Arrived on site for customer complaint of front left burner staying on high even on low. I tested burner on both single and duel settings on high and on low, unit tested good at time of service, if problem continues, will need infinite switch."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Luling, TX 78648
Brandon
Job Details: 03/04/2022
"Arrived on site to replace previously diagnosed parts, found capacitor tested good, found gearcase threads were stripped causing cam to slip and shred. I replaced gearcase and cam, unit tested good, called techline to document, Whirlpool wants us to save parts and send parts to Whirlpool. SR# 7733059072"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Tyler L
Job Details: 03/04/2022
"Arrived on site for install of refrigerator door. Door was on site, provided by whirlpool. Inspected unit and found no damage. Took pictures. Spoke with leasing office, and they think the unit got moved, but are not sure where. Dropped off door with leasing office. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78724
Tyler L
Job Details: 03/04/2022
"Arrived on site for complaints of water leaking. Found freezer evaporator iced up. Found small amount of water dripping from icemaker, where the ice had melted due to the defrost issue. Spoke to CS to help diagnose. Ran force defrost and heater did come on. Will need UI, freezer fan assembly, hv board to complete repair. Office to reschedule.; ordrng 1 WPW10675033 (Control) and 1 W11109595 (Evap motor assembly) and 1 W10518658 (UI board)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78724
Tyler L
Job Details: 03/04/2022
"Arrived on site for install of previously diagnosed part. Installed new light socket assembly. Tested good, light now working properly. Job complete."
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/04/2022
"Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested operation and found no water coming through dispenser. Traced water to filtration housing. Found water filter has not yet been changed. Will need to replace water filter. Unit tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED8200YW2
Near Austin, TX 78746
Matthew
Job Details: 03/04/2022
Arrived onsite to replace previously diagnosed parts. Replaced belt. Tested unit and unit is functioning properly. Job complete
We serviced a
SAMSUNG DRYER
Model DV407AEW/XAA
Near Austin, TX 78746
Matthew
Job Details: 03/04/2022
Arrived onsite for dryer not heating. Unit is stacked but was able to access components. Found heating assembly needed replacement.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78746
Matthew
Job Details: 03/04/2022
Arrived onsite for dishwasher not heating properly. Upon arrival put unit in diagnostics and found 7/1 no heat error code. Ran diagnostics and found element is functioning. Element was disabled due to running unit on cold water. Per manufacturer unit runs optimal when water is 120 degrees. Reset unit. Recommended customer run hot water at tap before starting a cycle and using heat dry function. All components are functioning properly at this time. Job complete
We serviced a
GE DISHWASHER
Model CDT835SSJ0SS
Near Round Rock, TX 78681
Kimo
Job Details: 03/04/2022
Arrived onsite for dishwasher not operating properly. Upon inspection I found that the rinse aid dispenser was leaking causing an over sudsing issue causing the DW keep running. I quoted customer for dispenser R/R. Customer agreed and I installed new dispenser and tested unit and found unit operating as designed no leaks at this time.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Leander, TX 78641
Kimo
Job Details: 03/04/2022
Arrived onsite for dishwasher continuing to fill even with the door open. Upon inspection I found no codes stored and in diagnostics cycle I found that when you open the door the valve would shut off but water would still flow. Valve solenoid is malfunctioning. I quoted customer for valve R/R customer agreed and I installed new valve and tested the unit several times and found you operating as designed no leaks.
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Leander, TX 78641
Kimo
Job Details: 03/04/2022
Arrived onsite to install previously diagnosed pat. Upon inspection I found that the switch was wrong I am ordering 1x WPW10434447 switch office to reschedule.; ordrng 1 WPW10434447 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model W5CE3024XS00S
Near Leander, TX 78641
Kimo
Job Details: 03/04/2022
"Arrived onsite for cooktop with right front burner and left rear burner not working properly. Upon and I found that I couldnt access the mount screws of the cooktop to perform a proper diagnosis on the unit due to how the oven was installed, there was not enough cord to pull oven out far enough to gain access to the screws. And the oven is hard wired see pix.
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC606KSS
Near Leander, TX 78641
Kimo
Job Details: 03/04/2022
Arrived onsite for vent hood making noise when the Wind blows. Up inspection I found that the unit did not have a damper. I installed new damper and tested unit and found unit operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Leander, TX 78641
Kimo
Job Details: 03/04/2022
"Arrived onsite for water not spinning. Upon inspection of unit I found that the belt had came loose from the pulley also for that the pulley was loose and glazed. I checked the cam and gearcase and found them good. I quoted customer for the pulley, belt and nut R\R .; ordrng 1 W10721967 (Pulley) and 1 WPW10006384 (Belt) and 1 W10759923 (Nut)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Granger, TX 76530
Lou
Job Details: 03/04/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and the valve failure, I removed and replaced the inlet valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Jarrell, TX 76537
Lou
Job Details: 03/04/2022
"Arrived on site to inspect washer out of balance. Upon further inspection, customer advised that the unit will start to walk when they do a large load such as a comforter. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. At the end of spin, the unit began to shake abnormally. After testing, I found the unit not level. Tilted the unit back and found gearcase oil on the rotor. I removed and replaced the gearcase & slider and leveled the unit and calibrated. Retested and unit is operating as designed. Demonstrated to my customer with unit in high speed spin. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSS25GGHKCBB
Near Jarrell, TX 76537
Lou
Job Details: 03/04/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the filter head assembly and attempted to test but did not have a new filter nor a bypass. I used the old filter and was able to get water to dispense and the ice maker harvested and dispensed water into the tray. Customer wanted me to make sure the ice made before I left. I explained to the customer that the ice maker harvested and filled with water as designed and that the ice formation would take time. Customer advised other they would not pay for any services until ice made and requested that I remove the new part and put the old part back into,their refrigerator as they were going to purchase a new unit. I contacted the office via Skype and advised of the situation. I removed the new part and placed the old part back into t( unit and advised the customer that someone from our office would contact them. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Lou
Job Details: 03/04/2022
"Arrived on site to inspect washer not spinning properly. Upon further inspection, the customer advised that during pin cycle the unit is very loud and banging around. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed until spin mode. During spin, the unit was rocking back and forth badly. After testing. I pushed down on the basket and it popped back up but had a slight shake to it. I raised the top panel and removed the rub ring and inspected the suspension rods and found the back left rod slightly bent. Tilted the unit back and found the front left leveling leg was raised too high. I removed and replaced the suspension rods (4) and re-leveled the unit and retested. Unit is operating as designed. Made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Jarrell, TX 76537
Lou
Job Details: 03/04/2022
"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found the heating element not illuminating. Using my vent test kit, I tested the airflow to the unit and found after two tests, the unit failed. Pulled the unit out and removed the back cover and tested the element, cutoffs, fuse and thermostat and found the element was bad.
We serviced a
WHIRLPOOL RANGE
Model WFG320MOBS3
Near Jarrell, TX 76537
Lou
Job Details: 03/04/2022
"Arrived on site to inspect range burners not getting gas. Upon further inspection, I found the gas supply turned on behind the unit. Tested the cooktop burners and oven burner and no gas came out. I found the regulator was open. I removed and replaced the regulator and retested and got the same results. Customer showed me where the gas supply/tank was and I found it to be a small campsite propane tank. Also found that none of the burner orifices have been converted to propane. Contacted techline and advised of the complaint and my findings and they recommended that the home have a large propane tank professionally installed to supply gas to the unit. Provided SR#7733107643. I advised the customer that they would need a large propane tank and to contact the manufacturer of the home to get the correct orifices that should have come with the unit. Also recommended that if they cannot get the orifices, to call the unit manufacturer and schedule service. No gas leaks detected during service and unit was left unplugged and gas supply turned off for safety. Job completed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Copperas Cove, TX 76522
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose dishwasher with F8E4 error present. Customer said they heard the error and found soap suds and water on the ground in front of the dishwasher. Opened unit and found a large amount of soap suds present. Too much soap had been used. Flushed the unit several times to break down soap. Advised to run afresh through unit to help clear it out. Unit working as designed, advised to cut back on soap usage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25DQXBN00
Near Copperas Cove, TX 76522
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose refrigerator that is not dispensing any ice when the handle is used. Tested unit and handle felt stiff, but did engage. Tested a few more times and handle softened up and is dispensing ice as designed. Customer advised me the light bulb doesn't work when light is selected. Tried to remove bulb, but bulb is stuck in the housing, and the cover is cracking when I try and remove it. Light is only cosmetic and is not affecting function of the unit. Unit working and cooling as designed. Call complete."
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Austin, TX 78724
Tyler L
Job Details: 03/04/2022
Arrived on site for noise complaint. Found back bearing partially siezed up. Found front bearing cracked. Installed new back bearing. Will need new front bearing to complete repair. No TE please. Office to reschedule.; ordrng 1 WE11X29438 (Diffuser) and 1 WE3M26 (Bearing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVB00
Near Kyle, TX 78640
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of unit not cooling, found failed start device, I replaced start device, unit tested good. ; used 1 WPW10197428 (Start device) from stock"
We serviced a
MAYTAG DRYER
Model MDG8058BWW
Near Austin, TX 78748
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of unit making a lot of noise, found rear rollers failed, I replaced rollers, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Kempner, TX 76539
Al
Job Details: 02/28/2022
"Arrived ons ite and replaced previously diagnosed failed parts. Performed rebuild of drive system and replaced control, lid lock and valve as well. All checks good job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSSA
Near Leander, TX 78641
Jonathan S
Job Details: 02/28/2022
"Arrived on site to install previous diagnosed parts. Removed failed harness and control, installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
"Arrived on site to follow up on freezer door that isn't closing smoothly. Found door is sagging to the right, causing it to rub in the floor of the freezer. Replaced door and tested fit. Found it was still rubbing. Bent upper hinge to lean door up. Verified gasket is now sealing and door is not rubbing. No other adjustments I can find to make. Placed Tech Line call with Steve SR 7733071796. Adjustment to hinge should resolve issue fully. If door sags tech Line says to remove and relevel and replace the hinges and use a Dremel or tool to enlarge the holes on the hinge if cabinet is not damaged. Door is now sealing properly. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Austin, TX 78752
Joe Z
Job Details: 02/28/2022
"Arrived onsite for unit leaking water. Upon arrival unit was unplugged. Tenant Stated that she unplugged unit due to not operating and just making noise. Found noise is drain pump running continuously. Checked drain pump and was clear of blockage and ohmed at 16. Checked air trap and air trap is clear. Talked to PR and he had me check dc voltage from control to UI and only found 1.5 v. User interface does not have any lights lit or respond to any buttons pushed. PR recommended replacement of control. Also found water leaking from valve/hose. Customer will provide new fill hose. Need to replace control, pressure switch, and water valve just in case the valve threading i the problem and not the hose threading Office to reschedule ; ordrng 1 W11032117 (Control) and 1 WPW10448876 (Pressure switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
Arrived on site to install new heater per SP W11540964. Installed new heater and verified no water damage it leaks present. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
"Arrived on site and spoke with customer over phone. Custer informed me that they had unplugged the unit for a night, and the noise was gone so there is nothing to look into / cancel artvice. Advised customer to take a video of noise and open the doors to see if they can track the source of the noise so we can diagnose. Customer will follow up if noise comes back and gets video. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXW00
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
"Arrived on site to diagnose refrigerator not making ice, and also making a bunch of noise at random. On arrival opened RC doors to check Temps and was able to hear the damper clacking causing the noise customer was able to hear. Jumped icemaker to test harvest. Found good power, and valve is good when jumped, but unit is not cycling. Can hear gears clacking but not moving. Provided estimate for a new icemaker and damper to resolve both issues of. Replaced icemaker and damper and tested unit. Verified noise is gone, and icemaker is cycling. I did notice low water flow to the IM when filling. Advised customer to change filter, or call for new service if a valve is needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
David Z
Job Details: 02/28/2022
"Arrived on site to diagnoze dishwasher that is not running any cycles. Ran unit in diagnostics and found errors F4E3 wash motor not running, F6E4 flood state, F7E1 no heat. Found wash motor was not engaging, and diverter is clicking. Also found the vent fan is very loud. Provided estimate for new vent fan and sump and motor . Ordering parts. Office to schedule when parts arrive. ; ordrng 1 WPW10469574 (Vent Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Georgetown, TX 78626
David Z
Job Details: 02/28/2022
Arrived on site to install new RC door due to damage on delivery. Found provided door was white in color and not black. Reordering door. Requesting inspection since part number does match a black door. Office to schedule when part arrives. ; ordrng 1 LW10648575 (Black Door) and 1 CNOTE (INSPECT TO VERIFY ITS A BLACK DOOR)
We serviced a
GE WASHER
Model GFW450SSM0WW
Near Salado, TX 76571
David Z
Job Details: 02/28/2022
"Arrived on site to diagnose washer that is not running cycles. On arrival ran unit and found it does fill and spin, but has a ton of suds. When drain pump runs it is not draining and just buzzing. Drained unit wish shop vac and found drain pump blade shaft broken and not moving water. Ordering drain pump to resolve. Customer advised NOT to use unit due to leaking drain pump housing. Left unit unplugged. Customer will contact office to schedule. ; ordrng 1 WH23X25518 (Drain Pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Salado, TX 76571
David Z
Job Details: 02/28/2022
"Arrived on site to follow up on dishwasher not fully drying dishes. Ran unit and found heating element producing heat. Found rinse aid dispenser empty. Advised customer that they need to use rinse aid, run the hot water, and utilize the high temp options. Unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Fort Hood, TX 76544
Al
Job Details: 02/28/2022
Arrived on site to repalce previously diagnosed parts. Due area in washroom there is not enough space to remove the unit for repair. Office will need to reschedule customer. (by CS)
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near Killeen, TX 76549
Al
Job Details: 02/28/2022
Arrived back on site to install previously ordered control. Removed and replaced it and unit tested properly without any issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Killeen, TX 76541
Al
Job Details: 02/28/2022
Arrived to inspect washer not starting. Ran diagnostics and found no error codes. Customers advised the issues happened when the installers installed their new refrigerator. I allowed the customer to start a load and unit preformed as designed. No parts needed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNB00
Near Killeen, TX 76542
Al
Job Details: 02/28/2022
Arrived to inspect ice maker issues. Found the model number wasnt valid. Confirmed and photographed it and discovered the ice maker sent was defective and wasnt the correct part number. Called SR to confirm the discrepancy. Customer advised she didnt have time to wait and simply wanted to pay for the service call only.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UD1A
Near Killeen, TX 76542
Al
Job Details: 02/28/2022
"Arrived on site to check dishwasher for not starting. Found cycle selections need to be made with door open and then it needs to be closed for cycle to start. All functions were normal. Also, check dishwasher for draining issue and found a drain hose extension had been added creating over 8' of drain hose which is causing intemittent drain issues. Customer to contact plumber to resolve drain hose issue. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Killeen, TX 76542
Al
Job Details: 02/28/2022
Arrived on site and repalced control. Unit checks good. Job complete. Customer called back in and said control panel is black and taking any commands. Will order parts and office to reschedule (by CS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ
Near Manchaca, TX 78652
Kevin
Job Details: 02/28/2022
Arrived on site and inspected refrigerator and found whirlpool sent to the incorrect bins to the customer. They need the medium size ones not the gallon size. Re-ordered correctly please send direct to customer.; ordrng 2 WPW10451500 (D2C Medium size bins)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ06
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and found seized compressor tripping overload on start device. Same symptom when used test device. Model and serial are correct but no service bench record. Advised tenant that owner would need to provide receipt with purchase date placing unit in warranty to proceed with full coverage. Unit appears to be brand new never used. Ordering compressor to repair. ; ordrng 1 W11370574 (Compressor) and 1 W10913906 (Control) and 1 WPW10143759 (Drier uv)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and replaced the shorted element. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MED6230HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and repaired unit by replacing failed belt. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and replaced missing screws. Unit repair is now complete. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and found valve failed. All checks good.