Service History 143

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78750
David
Job Details: 04/27/2021
Arrived on site and performed steps in service pointer to resolve RC evap not defrosting. Sealed rear cover to liner and secured evap. Replaced harness and secured thermistor to proper location. Replaced evap cover. Set defrost to 8 hour. Powered unit on and verified all fans running and unit cooling. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"Arrived on site to install previously diagnosed parts. I installed the new motor, divider, impeller, and washer. I then tested the IM and it harvested and called for water. I then waited for the IM to harvest on its own and it did. I then tested he dispenser and it was now dispensing ice. Unit is now working as designed. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26LF7DS7
Near Austin, TX 78717
Robert
Job Details: 04/27/2021
Arrived on job for complaints of leaks. Found drain for freezer blockage. Cleared line.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near West Lake Hills, TX 78746
Kevin
Job Details: 04/27/2021
"Arrived on site and sound control panel is working again, Took a picture, issue is intermittent. Spoke with techline and they recommended replacing control board due to a possible software update discussed in service pointer W11481344. Confirmed with SR that this control board is an Expart and therefore should have the software update. After replacing control board requested that customer monitor washer for an improved operation. 7730612747"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Leander, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitors continuously arcing while two or more burners are on, I removed and replaced the spark module and retested. Unit continued to fail. I inspected all ignitor harnesses and found the front middle ignitor harness was broken and shorting out. Removed and replaced the harness and retested and it continues to fail. Contacted techline and spoke to Kathy and advised of my repairs and findings and she recommended to replace the spark module again. Provided SR#7730615963. I am ordering the spark module, all ignitor harnesses, main harness, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. No gas leaks detected during service.; ordrng 1 WPW10475150 (Spark module) and 1 W10876259 (Left front ignitor) and 1 W10905489 (Left rear ignitor) and 1 W10876261 (Center rear ignitor) and 1 W10876262 (Right rear ignitor) and 1 W10876260 (Center front ignitor) and 1 W10834701 (Main harness) and 1 W10861397 (Switch harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Bertram, TX 78605
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose a washer that is not cycling on. Found failed ui and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect washer dispenser leaking and unit out of balance. Upon further inspection, customer advised that when they out fabric softener in the dispenser, it leaked out from the bottom. I inspected the dispenser and could not see any cracks in the drawer. I placed the unit in diagnostics and tested and when the unit began to spin, the basket began to shake vigorously. I contacted techline and spoke to Andrew and advised of the dispenser issue and that it has once been replaced and the basket assembly shaking. Andrew recommended replacing the dispenser and all four shocks and provided file #7730618841. I removed and replaced the dispenser and all four shocks and retested. Unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Kyle, TX 78640
Jacob
Job Details: 04/27/2021
Arrived onsite for unit making a tick noise. Tested unit. Heard tick noise. Was able to isolate the noise by putting some grease on the front 2 rollers. Tested unit. Ticking noise is gone. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
Arrived on site to replace compressor from previous diagnosis. Found unit did not have a charge upon arrival. Charged unit to find leak and found leak on compressor high side line. Replaced compressor and dryer. Vacuumed system down. System held vacuum. Charged unit to factory specs and system was stable at 55psi on high and low side. Compressor would kick on with 8.9amps and kick off. Found no drop in pressure. Spoke with SW and PR and both agreed compressor is bad. Needing new compressor. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
Arrived on site for a refrigerator with ice under ice bin. Upon further inspection I found full ice cubes under the ice bin coming out where the ice bin handle is. I found that the ice bin had a hole punched through the front allowing ice to escape and the bin to get stuck. This also allowed water to drip out every time they opened it up. Ordering the ice bin for the repair. . ; ordrng 1 WPW10347093 (Ice Bin) and 1 Autho (Autho)
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/26/2021
"Arrived on site to inspect unit for not staying on, upon inspection found the unit was stopping mid cycle and flashing power, Replaced control and tested with no issues. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/26/2021
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/26/2021
Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed. Office to set return appointment. ; ordrng 1 W10825875 (Pump)
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/26/2021
"Arrived on site to inspect unit for leaking during operation, upon inspection found the o rings not sealing correctly, instructed customer to replaced filter with a Everdrop filter, tested filter with new o rings and found no issues. Replaced o rings back on filter. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78132
Noah D
Job Details: 04/26/2021
"Arrived on site to inspect unit for not closing correctly installed gasket and bent brackets with no change, ordering brackets to fix issues. Office to reschedule ; ordrng 2 12002497 (GEAR )s and 1 W10330991 (BRACKET ) and 1 W10330993 (BRACKET ) and 1 W10802332 (GEAR STEM )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Andrew
Job Details: 04/26/2021
"Arrived on site to replace door UI and check refrigerant pressures. Test 14(ice box thermistor was reading a temp of 7 degrees) FC was 11 degrees upon arrival. RC temp was 40 degrees set to 38. So temps were correct. Found ice bin was stuck in compartment. Removed bin and found ice chute plate is cracked from constant freezing and removing bin. Found air leak in whole lower and part of left side ice bin door causing ice to clump. Poured water in separator and found no leaks so sealing properly. Door duct gaskets present and sealing properly. Left and right side door gaskets sealing properly. UI is good and switches to Celsius when customer opens door and leaves hand over UI switching it from Fahrenheit to Celsius. FC gasket sealing properly. Water pressure correct. No leaks from ice maker. Ice box fan operating as designed. Needing ice door, ice container and chute plate to fix issue. Office to reschedule. ; ordrng 1 W10682175 (plate) and 1 W10702031 (door-ice) and 1 W10911314 (ice-contnr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Georgetown, TX 78626
Lou
Job Details: 04/26/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found a slab of ice built up in the bottom of the FC section and the drip pan with ice formed in it as well. I removed the slab of ice from the bottom of the FC section and pulled the unit out and inspected the drain tube at the back of the unit. The tube was clear as I ran hot water through it. Reinstalled the drain tube and using my steamer, I clear3d the drain tube from the evap drip pan. Found a small piece of insulation and some lint that blew out if the drain. . No water leaks observed at the end of service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/26/2021
Arrived on site to replace previously ordered parts for refrigerator. Upon starting to replace main control i noted p5 connector not fully inserted in board. Wired unit properly and all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/26/2021
"Arrived on site to install previously diagnosed part. Removed harness and installed new harness. Ran diagnostics to test and compressor was still not powering on. The overload is open, run to ground measures 75.6 Ohms. Burn out compressor. Will need entire sealed system replaced due to burn out. Ordering compressor (W10507884). This compressor part includes starter and capacitor as well as drier tube. Also ordering process tube (W11297981) to return and complete the repair. ; ordrng 1 W10507884 (Compressor) and 1 W11297981 (Process Tube)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78739
Kevin
Job Details: 04/26/2021
"Arrived on site and inspected washer and found it is clicking when a spin cycle is started. Removed rotor and found it is deteriorating, gear case is leaking oil, all components will need to be replaced in order to correct issue. Took pictures.; ordrng 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W11455453 (Gearcase) and 1 W10915700 (Stator)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Cedar Park, TX 78613
David S
Job Details: 04/26/2021
"Arrived on sight to install previous diagnosed parts. We attempted to remove the cooktop and replace the center orfice holder. We found some of the cooktop screws siezed into the orfice holders. We check the screws order and they are the wrong screws. We checked service matters and found the part number correct but the screws are wrong. See sd quick pic. We placed the unit back into the cabinet and retested the burners we found the center burner not sparking when using the center burner knob. It would spark when using the other knobs. I found the cooktop leaking grease from inside the unit due to improper cleaning. I am ordering all the orfice holders, the manifold, the wiring harness, all 10 screws, the seals for the switchs for the cooktop and authorization to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10597166 (Lf rr orfice holder) and 1 W10594405 (Rf orfice holder) and 1 W10594399 (Rr orfice holder) and 1 W10852959 (Center igniter) and 1 W10594397 (Manifold) and 10 Partsresearch (Cooktop screws)s and 8 W10758282 (Cooktop screw)s and 1 W10868533 (Main harness) and 5 W10140571 (Switch seals)s"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76708
Jonathan
Job Details: 04/26/2021
Arrived on site for a dryer that is making a grinding sound and is not heating. Inspected unit and work area. Confirmed customers complain about the sound and checked voltage. Found no voltage on one of the lines. Removed plug and reconnected it again and found proper voltage. Unit began to heat and work as designed. Advise customer that their issue appears to be an electrical issue with their outlet and if fears to be sporadic potentially meaning an issue with the connections inside the plug. Disassembled unit and found one of the rollers separated and grinding on the shaft at the back right corner. Found belt loose due to issue with the roller. Replaced roller and belt and tested unit. Unit still had a slight rattle to it so I added sound pads to the vent exhaust. Tested unit again and the unit began working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Fort Hood, TX 76544
Al
Job Details: 04/26/2021
"Arrived on site and inspected felt drum gasket issues.Confirmed the complaint and attempted to replace the felt, however the high temp brown colored adhesive glue spread further into the actual drum causing unwanted issues.Called CS and was advised to simply order the drum.Returning with all previously ordered parts for return services.Needs more work ; ordrng 1 W10899578 (Drum)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Salado, TX 76571
Tyler
Job Details: 04/26/2021
Arrived on site for washer that customer stated hinges not working correctly and lid was broken when I arrived. Upon further inspection I found the left side corner of the lid near the door hinge was broken indicating that we will need to return with a new lid as well as door hinges at this time office will need to reschedule once availability of parts is known; ordrng 1 W11259006 (Door lid)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Tyler
Job Details: 04/26/2021
Arrived on site for ice machine needing previously diagnosed tube. Upon arrival found water line was thawed and not frozen from the evaporator line. Upon further inspection found water was passing from valve to filter housing but when the filter was screwed in the housing wasnt sealing correctly and allowing water to flow through. Found filter housing was bad. ; ordrng 1 W11266112 (Filter Housing)
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Kyle, TX 78640
Richard
Job Details: 04/26/2021
Arrived onsite for the washer making a noise during the spin cycle. During testing found that the bearings are worn out causing the issue.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF3
Near Killeen, TX 76549
Al
Job Details: 04/26/2021
Arrived on site to install previously ordered part.Removed and replaced the harness and compressor and condenser fan came on without delay.JOB COMPLETE
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Gatesville, TX 76528
Jonathan
Job Details: 04/26/2021
Arrived on site for a trash compactor that won?t start. Inspected unit and work area. Found the start button not being able to be pressed and fully causing this issue. Replaced switch and tested unit. The unit began to run as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Waco, TX 76706
Jonathan
Job Details: 04/26/2021
"Arrived on site for an icemaker that?s not making ice. Inspected unit and work area. Customer advised that the unit within the last 48 hours has begun to make ice again and is unsure of what?s going on with the unit. Ran diagnostics on the unit and found the ice tray thermistor reading that it was cooler than harvest temperature. Tested the harvest cycle and the fill cycle and the unit ran as designed. Checked the wiring harness on the bottom left-hand hinge for any benched wiring or split wires. Could not find any evidence of wire damage. Check thermistors and took temperature. Found the unit within range and sitting out 1?F in the freezer. Spoke to PR and was advised that based on the information, there was no repair to be made with the unit working like it should. He did advise to check the door switch to make sure that it is completely closing. Found the door switch being pressed but added door bumper to ensure that the switch is being activated completely. I did advise the customer that it is possible for her fill tube inside the door to have frozen causing this issue and gave her some tips on troubleshooting to ensure that there is an issue with the unit for the future. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Temple, TX 76502
Tyler
Job Details: 04/26/2021
Arrived on site for dryer not operating correctly. Upon arrival I found all thermostats and fuses and heating element appeared to be working. Plugged unit into outlet and found unit would pass ui diagnostics check. Found an f4e4 error code in diagnostics and after further inspection found outlet in rentacenter was only providing 210 acV instead of the full 240 dc voltage. Found unit would flicker the lights when voltage would drop to low from the outlet. At this time unit will need power supply fixed before repair. Internally units hardware its functioning as designed call complete
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Temple, TX 76502
Tyler
Job Details: 04/26/2021
Hide on site for washer giving an F5E1 error. Upon arrival I was able to confirm and diagnostics that there was an F5 E one error code indicating a lid lock fault. Upon further inspection I found that there is a miscommunication happening between the lid lock and the main AC you after getting authorization was able to replace the main control as well as a lid lock assembly and then test and verify that the unit could run without any lid lock sensing issues. No other errors or issues happening at time of service call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76501
Tyler
Job Details: 04/26/2021
Arrived on site for washer needing a previously diagnosed gearcase and actuator. Upon arrival I was able to disassemble washer and install the two needed parts are then reassembled and tested the washer in a normal regular cycle selection for the customer with a load of towels and found the unit was functioning as designed customer was also pleased with the fact of the washer did sound quieter after repair than it did before repairs done no leaks before during or after call. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIHZ00
Near Temple, TX 76502
Tyler
Job Details: 04/26/2021
"Arrived on site for refrigerator not cooling properly. Upon arrival I found freezer around 20 degrees, and fresh food section at 55. Found in freshwater food section the evap coil was fully frosted over restricting airflow. Due to previous repairs I went ahead and defrosted evap coil, I then replaced the high voltage as well as the fan scroll assembly in fresh food section. I also replaced the main ui control. Informed customer it could take 24 hrs to cool back down to set temp. Call complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Temple, TX 76504
Tyler
Job Details: 04/26/2021
"Arrived on site for washer turning on by itself. According to customer no lights came on but unit sounded like it was draining for a while and wouldnt responded user I put. Upon entering diagnostics I found no errors at all stored, ran a auto and manual diagnostics tests but found no abnormalities or issues present with unit. Found unit had somehow gone into flood mode. Informed customer if it happened again to let unit run for 5-10 minutes and unit would work after that fine. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW
Near Killeen, TX 76541
Al
Job Details: 04/26/2021
"Arrived on site and inspected washer not washing like it did in the beginning.Customer advised he unit began malfunctioning during the recent winter storm.I calibrated the unit and tested the unit and it tested without any errors.Customer did have an 18 foot drain, which I photographed that may be leading to draining issues customer may experience in the future.Unit test as designed.JOB COMPLETE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Lakeway, TX 78738
Luis
Job Details: 04/26/2021
"Arrived on site for no water. Diagnosed a frozen water tank,found gap between fan scroll and air tower,added sealer between gap to prevent cold air from migrating out and freezing tank,defrosted water tank tested water dispenser unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Marble Falls, TX 78654
Tommy
Job Details: 04/26/2021
"Arrived onsite for oven not heating. Upon arrival found unit control operating as designed but TOD not allowing bake or broil to heat, ordering TOD office to reschedule upon receiving.; ordrng 1 WP4449751 (TOD)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Copperas Cove, TX 76522
Al
Job Details: 04/26/2021
Arrived on site and inspected dryer door closing issues.Confirmed the complaint and found the latch was defective causing the malfunction.Customer had to hold the dryer door closed with a cylinder block.Replaced the latch and unit tested as designed and closed without any issues.Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KGRS505XSS
Near Austin, TX 78703
Jacob
Job Details: 04/26/2021
"Arrived onsite for unit having a fire issue. Tested unit is lighting as it should and working with no issues.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78628
Jimmy J.
Job Details: 04/26/2021
Arrived on site for Not Operating - Electric Dryer - PRE-ID Thermal Fuse and Thermal Cutoff. Tested voltage at the wall and was getting 240. Tested fuses for continuity and all tested good. Found door open close switch was not plugged in all the way. Connected open close door switch and dryer is heating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
Kayman
Job Details: 04/26/2021
Arrived onsite for refrigerator with water collecting on top of the FC gasket. Upon inspection I found the RC full of water and a sheet of ice. I could see ice forming over the drain. I accessed the RC evaporator and found a sheet of ice formed over the drain tray and tube. I steamed out all the ice but the water would not flow down the drain. I accessed the rear panel and removed the drain tube. I found it clogged so I blew out any debris. I re assembled the drain and went was now able to verify water flow down the drain from the RC side. The water box cover (W11190820) cracked when I was removing it so I will need to order and return. I also found the Water symbol on the UI was fading or dimming. I am Ordering the cover(W11190820) and UI(W10848301) as well as shims for the RC evaporator cover because I didnt have any with me today. Customer requests KYO. For return visit. Office to R/S due to part availability. Requesting AUTHO for repair. ; ordrng 1 W11190820 (Cover) and 1 W10848301 (Control elect) and 3 SHIMS (SHIMS)s
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS1
Near Pflugerville, TX 78660
Andy
Job Details: 04/26/2021
Arrived on site to install previously diagnosed hinge kit. Removed failed hinges and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Killeen, TX 76549
Al
Job Details: 04/26/2021
Arrived on site and inspected same issues as previous visit.Found the unit display not working.Disassembled the top and found the control was fully operational.Removed and replaced the UI once again and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Austin, TX 78717
Kayman
Job Details: 04/26/2021
Arrived onsite for range with burner issues. Upon inspection I found the RF burner would not cycle off at the right time and would stay on after switching to low setting. I replaced the RF infinite switch and tested the unit. The unit is working as designed at this time but the customer had some concerns. I inspected their cookware and found the bottom of some of the pans were warped and would not sit flat on the cooktop. I recommended replacing the cookware for best cooking results. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
David S
Job Details: 04/26/2021
"Arrived on site to inspect the cooktop. We inspected the cooktop and found the out per trim was only moved up and no front brace was installed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS3
Near Austin, TX 78739
Luis
Job Details: 04/26/2021
"Arrived on site for a defective drain pump. Installed new pump,ran water through pump,water drained correctly no leaks. Ran diagnostics all test passed good frost formation on evaporator plate."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78728
David
Job Details: 04/26/2021
"Arrived on site to install previously diagnosed parts to resolve microwave with no power running. Replaced filter board and fuse, capacitor and diode. Retested unit and verified all is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan
Job Details: 04/26/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced belt and cam and tested unit in diagnostics. Unit ran as designed in diagnostics. Had the customer start a load in the washer and advise customer to call me back if the unit was still making the same sound once it got to the final spin. Customer called back and advised the unit is still doing the same thing. I called tech line and spoke to Scott Sr # 7730069202. He advised the main control needed to be replaced again because of updates made to the new control and that it should eliminate further issues. Ordering part and office will need to get part directly from plansville factory. Please contact customer about return date as well.; ordrng 1 W11399433 (CONTROL)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Driftwood, TX 78619
Luis
Job Details: 04/26/2021
"Arrived on site for no ice. Per customer unit filled ice bin then no more ice,found small refrigerant leak at weld joint on access valve,removed remaining refrigerant repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics all test passed,ran normal cycle ice forming on evaporator plate"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS6
Near Round Rock, TX 78681
Kayman
Job Details: 04/26/2021
Arrived onsite for microwave door not shutting. Upon inspection I found the interlocks depressed in and not securing the door latch. I quoted 260.30 + tax to replace the interlocks and switches. After replacing I found the cooling fan would turn on while the door was opened and when I closed the door it blew the filter fuse. I inspected the switches and they were being depressed as designed from what I could see. I will need to order the switches again and interlocks for return visit. Returning tech please check wiring. Also check wrap to see if warped or if door is sagging. ordrng 1 W10211974 (Switch) and 1 W10727360 (Switch) and 1 W10269458 (Switch) and 1 WPW10156813 (Lower Interlock) and 1 WP8206419 (Upper interlock)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Andy
Job Details: 04/26/2021
Arrived on site for cooktop burner head issues. Tested and inspected unit and found failed burner heads and caps. Ordering needed parts. Ship to customer. Instructed customer not to use burners with issues to be safe. No gas leaks present at time of service.; ordrng 1 WP8286815 (Burner head) and 1 W10811599 (Burner head) and 1 W10819916 (Caps) and 1 Seenote (Ship to customer)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78734
Brandon
Job Details: 04/26/2021
"Arrived on site to replace LP conversion kit for center burner, after replacing, unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Round Rock, TX 78681
Kayman
Job Details: 04/26/2021
Arrived onsite for microwave with display missing digits or non legible. Upon arrival I confirmed the complaint. I replaced the display board and tested the unit. The unit is working as designed with no issues on display. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Austin, TX 78701
Jacob
Job Details: 04/26/2021
Arrived onsite to replace the fan blower to the unit. Replaced fan blower. Test unit. Unit tested good p. No issues at this time. Job complete
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near San Marcos, TX 78666
Andrew
Job Details: 04/26/2021
"Arrived on site to replace control from previous diagnosis. Found power filter kept blowing the fuse. Replaced power filter and now thermal fuse was bad. Replaced thermal fuse, panel flashed then was not able to get it to respond. Replaced control and panel, tested unit, unit works good. Noticed a crack on diode so I replaced it as well. Unit heating good. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78739
Robert
Job Details: 04/26/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. Microwave heating normally.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Briarcliff, TX 78669
Brandon
Job Details: 04/26/2021
"Arrived on site to replace UI console, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Wesley
Job Details: 04/26/2021
Arrived onsite for food freezing in the fridge. Found unit airway stuffed. Advised customer on necessary airway adjustments to prevent freezing in fridge. All else checks good. Made adjustments to presets in diagnostics for better performance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Wesley
Job Details: 04/26/2021
Arrived onsite for cleaning concerns. Tested unit and found all operating as designed with no error codes. Provided instruct on unit design and best practice use and care tips. All checks good.
We serviced a
JENN-AIR RANGE
Model JGD3430GS00
Near Austin, TX 78731
Matthew
Job Details: 04/26/2021
"Arrived onsite for cooktop RR burner not igniting. Upon inspection found when trying to ignite RR burner, the unit does have gas but no ignition. When trying to light any other burner, all igniters spark. Found RR igniter sparking but not when specifically energized. Will need switch harness replaced. Bringing igniter and module just in case. Office to reschedule. ; ordrng 1 W10859820 (harns-wire) and 1 W10862324 (igntr-surf) and 1 WPW10475147 (module-spk)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78681
David S
Job Details: 04/26/2021
"Arrived on site for freezer not cooling properly. We inspected the unit and work area. We checked deli harness and found it intact. We checked the deli control,and found no standing water or corrosion. We gained access to the control and tested the thermistors and the defrost heater. We found all in good condition. We gained access to the freezer evaporator and found a sheet of ice along the top of the evaporator. We cleared the ice and tested the fan the fan is working as designed. We ran the unit through test 4 and found only the top two coils frosting over on the evaporator. I called me spoke to PR. I am ordering a sealed system. The evaporators, compressor, Uv dryer and access valve. The office will reschedule ; ordrng 1 W11116006 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78726
David
Job Details: 04/26/2021
Arrived on site to diagnose dryer that was not drying. Ran unit and got tumble, but no heat. Removed access cpver and back panel and performed voltage checks. Found 240v at terminal block. Found lower red and white wire on thermostat disconnected and hanging. Tightened connector and reattached. Ran unit and verified it is now heating properly. Call complete."
We serviced a
LG WASHER
Model WM3470HVA
Near Austin, TX 78732
Brandon
Job Details: 04/26/2021
"Arrived on site for customer complaint of unit leaking out of the front, found torn bellow, I replaced bellow, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
Wesley
Job Details: 04/26/2021
Arrived onsite and replaced bad element. Unit is now operating as designed. Advised maintenance on repair.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Pflugerville, TX 78660
Andy
Job Details: 04/26/2021
Arrived on site for range burner not lighting. Tested and inspected unit and found burner igniter too far from burner head. Made needed adjustments and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Paige, TX 78659
Richard
Job Details: 04/26/2021
"Arrived at oven not working properly with error codes. During testing found that error code F1E1 internal fault, F2 E1 stuck keypad . Misfired error code . Checked voltage and its good as terminal block is wired correctly. Took front panel off and inspected wiring and control board didnt see anything abnormal. Will need to to replace the control panel and main control. Ordering parts and office to schedule ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Robert
Job Details: 04/26/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Bastrop, TX 78602
Richard
Job Details: 04/26/2021
Arrived onsite for the oven not heating properly. Called SW and we went through the process. Gas airflow mixture is fine. Flames coming from the bake are about 3to 4 inches long which is good. Tested broil and flames coming from broil are maybe an inch long which is not good. We determined to change out the regulator but during inspection found that the valve was broken in the box. Ordering parts and office to schedule ; ordrng 1 Wpw10602001 (Gas valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78704
Luis
Job Details: 04/26/2021
"Arrived on site for loud noise. Power cycled unit diagnosed loud noise from damper control,replaced defective damper control,powered unit on noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78746
Luis
Job Details: 04/26/2021
"Arrived on site for noise complaint. Per customer loud noise,at time of visit unit cooling correctly,ran diagnostics thermistors passed,ran each fan test passed no odd noise. Changed defrost setting to basic incase noise was due to ice build up."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Bastrop, TX 78602
Richard
Job Details: 04/26/2021
Arrived onsite for the microwave control panel not working properly. During testing found that the number 2 and 6 buttons are not working. Will need to replace the control panel and control board. Parts already on order. Office to schedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Marcos, TX 78666
Jacob
Job Details: 04/26/2021
"Arrived onsite for freezer door not shutting. Looked at the door. When shutting the door, noticed that the bottom door bracket piece was bouncing off the bottom bin of the freezer. Looked under the bottom bin and saw a big amount ice buildup under the bin not allowing the bin to sit all the way back. Removed ice. Tested door. Door tested good. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Robert
Job Details: 04/26/2021
Arrived on job for complaints of no ice. Ran test 56 and got code f5 also ran test 57 and the ice maker harvested. Replaced icemaker and ran test 57 harvest complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78746
Matthew
Job Details: 04/26/2021
"Arrived onsite for dishwasher not completing a cycle. Upon inspection found unit not draining properly. Found drain motor would not energize. Stored error code confirmed drain motor issues. Removed motor to inspect. And found debris stopping motor. Removed debris, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near Austin, TX 78752
Matthew
Job Details: 04/26/2021
"Arrived onsite for dishwasher not functioning. Upon inspection found latch not engaging switch. Manually triggered switch and unit started. Will need to replace latch assembly.Office to reschedule.; ordrng 1 W10678341 (spring) and 1 WP8524471 (actuator) and 1 WPW10274884 (door latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78704
Jacob
Job Details: 04/26/2021
Arrived onsite for unit banging around more than normal. Asked customer how hi are they stacking the clothes in the unit. Saying there putting in clothes to the top of the tub. Put unit in diagnostics test. Unit passed with no issues. Instructed customer about loading sizes and not to over load the unit past a certain point and using the correct options for the right load type. No leaks at this time. Job complete
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Lakeway, TX 78734
Brandon
Job Details: 04/26/2021
"Arrived on site for customer complaint of unit not draining and water entering unit when not in use. Found door strike was not making contact with latch causing unit not to run or drain. I adjusted strike, unit tested good. Also found drain line not hooked up properly with air gap loop, I created air gap loop so water from garbage disposal would not drain into dishwasher."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 04/26/2021
"Arrived on site to test unit for no ice production. Found error code E2(motor lost position). Also found ice box fan was not engaging. Replaced ice maker and box fan, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAGIC CHEF MICROWAVE
Model MCO165UB
Near Manor, TX 78653
Matthew
Job Details: 04/26/2021
Arrived onsite to replace switches. Switches are compatible with unit. Will need to order fuse and main control just in case. Will need a parts research and AUTHO. Office to reschedule.; ordrng 1 PARTSRESEARCH (PARTS RESEARCH )
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Austin, TX 78749
Brandon
Job Details: 04/26/2021
"Arrived on site for customer complaint of unit leaking, found frozen water line at ice maker, I defrosted line, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Kayman
Job Details: 04/26/2021
Arrived onsite for refrigerator not dispensing ice. I called techline and we confirmed 119 VDC coming to the auger motor. Techline recommended replacing the motor. I replaced the motor and the unit is now dispensing and working as designed. No leaks were detected during time of service. SR#7730607834.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, TX 78733
Matthew
Job Details: 04/26/2021
Arrived onsite to replace previously diagnosed parts. Replaced center rack. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Pflugerville, TX 78660
Andy
Job Details: 04/26/2021
Arrived on site for washer not draining properly and not unlocking. Tested and inspected unit and found failed UI and drain pump. Removed failed UI and replaced with new. Will need 2 man job to replace drain pump as unit is stacked in RV. 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule) and 1 Seenote (2 hour job) and 1 Seenote (2 Man job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Taylor, TX 76574
Andy
Job Details: 04/26/2021
Arrived on site for refrigerator water dispenser issues. Tested and inspected unit and found failed duel valve. Valve was ordered but has not came in yet. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Austin, TX 78746
Matthew
Job Details: 04/26/2021
Arrived onsite to replace previously diagnosed parts. Replaced control panel. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23INBL00
Near Georgetown, TX 78628
Lou
Job Details: 04/26/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both sections warm and frost built up on the evap cover (photos). Due to the amount of frost built up and the potential for more damage, I did not attempt to remove the evap cover. All fans are operating at this time. I advised the customer that I would have to order parts and once the parts arrive, the office will contact them to schedule return service. I recommended that the customer unplug the unit to defrost the evaporator and to vent any potential damage to the compressor. I am ordering the evap harness, control, and defrost heater and office to schedule return service due to availability of parts. No water leaks observed during service..; ordrng 1 WP2210737 (Defrost heater) and 1 WP2307037 (Control) and 1 W10297478 (Evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Austin, TX 78746
Luis
Job Details: 04/26/2021
Arrived on site for lights issues. Diagnosed defective led modules in freezer and fresh food section. Replaced both led modules powered unit on all leds working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Taylor, TX 76574
Andy
Job Details: 04/26/2021
Arrived on site to install previously diagnosed elements. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Austin, TX 78745
Kevin
Job Details: 04/26/2021
"Arrived on site and inspected dryer and found it is not heating, also found control panel does not make any chimes. Found one leg power only has 18 V and an electrician will be needed to correct the issue. The control panel will need to be ordered to correct chimes/buzzers.; ordrng 1 W11413567 (Control panel) and 1 W11526004 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Leander, TX 78641
Wesley
Job Details: 04/26/2021
Arrived onsite and found dryer noise.All checks good.unit is now operating properly and quietly. All checks good.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS00
Near Wimberley, TX 78676
Andrew
Job Details: 04/26/2021
"Arrived on site to replace harness and latch. Found harness is good. Ran continuity from all connections and found no issues. Did find latch was broken and somebody attempted to ?fix? by putting zip ties. Replaced door right side door latch, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB0
Near Georgetown, TX 78628
Lou
Job Details: 04/26/2021
"Arrived on site to inspect dishwasher lights blinking. Upon further inspection, I placed the unit in diagnostics and found that all of the display lights are not functioning. I continued with testing and the unit operated as designed not except for the console display lights.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, TX 78633
Lou
Job Details: 04/26/2021
"Arrived on site to inspect refrigerator with no ice and no water dispensing. Upon further inspection, I checked the harness at the left door lower hinge area and found those harness damaged (photo). I am left door and office to schedule return service. No water leaks observed during service.; ordrng 1 LW11037733 (Left FC door)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Wesley
Job Details: 04/26/2021
Arrived onsite and tested unit for leak. Tightened connections and tested. No leaks detected. All checks good and is operating safely.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78731
David
Job Details: 04/26/2021
Arrived on site and installed new control panel due to damage. Verified all is working as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Cedar Park, TX 78613
David S
Job Details: 04/26/2021
Arrived on site for ice maker not working. We inspected the unit and work area. We put the unit into diagnostics and step 120. We found the ice maker not moving. We gained access to the ice maker and found it over torqued and stuck. We are ordering the door ice maker to complete the repair. ; ordrng 1 W10908387 (Icemaker)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Cedar Park, TX 78613
David S
Job Details: 04/26/2021
Arrived on site for ice maker not working. We inspected the unit and work area. We put the unit into diagnostics and step 120. We found the ice maker not moving. We gained access to the ice maker and found it over torqued and stuck. We are ordering the door ice maker to complete the repair. ; ordrng 1 W10908387 (Icemaker)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBNA
Near Round Rock, TX 78664
Kayman
Job Details: 04/26/2021
Arrived onsite for refrigerator not cooling in RC. Upon inspection I found the RC at room temp. I found the damper closed and frost building up in the top of the FC on the walls and shelf. I cleared out all frost from the FC and cleared any ice cubes that had escaped the bin. I replaced the FF control and harness with thermistors. I verified the airflow was not blocked by any ice build up. I tested the damper in diagnostics. It opened and closed as designed. I reassembled the unit and explained to the customer they need to monitor the unit for the next 12 hours before re stocking. No leaks detected. Job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Lakeway, TX 78734
Brandon
Job Details: 04/26/2021
"Arrived on site for customer complaint of oven not heating after self clean, found failed thermostat, I replaced thermostat, unit tested good. There seemed to be a loose wire connection at power supply, I informed customer, unit tested good after repair at time of service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manor, TX 78653
Andy
Job Details: 04/26/2021
Arrived on site to install previously diagnosed parts. Removed failed pantry harness and control and replaced with new. Tested unit and unit not senses door closed and light now working. Tested water dispenser and still not dispensing water due to failed UI. Also found door gasket insulated in door and cannot properly removed and replace and will need to replace Right RC door. Ordering needed parts as well as Hv control in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10815686 (Door) and 1 W11330971 (UI) and 1 WPW10624574 (HV control) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)