Service History 142

We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Andice, TX 78628
Jonathan
Job Details: 04/27/2021
Arrived on site for dryer with error code F3-E2. Inspected unit and work area. Performed diagnostics mode and verified fault code and cleared. Measured wire harness resistance from control to harness and closed circuit. Found opened harness enter. Removed failed harness and installed new. Tested operation. All tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Pflugerville, TX 78660
Andy
Job Details: 04/27/2021
Arrived on site for refrigerator making noise and frost buildup. Upon arrival customer informed me that there is no ice buildup. Inspected and found no ice buildup in FC or RC and unit is cooling properly. Tested and inspected unit and could not reproduce any abnormal noise. Found noise possibly from condenser coils. Made needed adjustments. Advised customer that if noise happens again to please record it. No water leaks present at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HS2
Near Hewitt, TX 76643
James
Job Details: 04/27/2021
Performed streem diagnosis. Unit is a replacement model and no parts are available. Customer started a heating cycle with a glass of water. Unit makes a loud humm at start up and then goes quite. Heating system has failed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/27/2021
Arrived on site for TURN ON BAKE NOT HEATING UP AT ALL HOWEVER AFTER NUMEROUS ATTEMPTS WILL WORK - BROILER WORKS. Placed in diagnostics and F6E4 came on. Cycled power off and removed ACU and installed new ACU. Cycled power back on and error was gone. Selected clear error history anyway. Placed oven in a preheat at 350. Oven is heating as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"I arrived on site for a refrigerator still not making ice. Upon arrival the customer stated he could hear the IM working, but it was getting no water and he could hear the valve buzz. I tested temps and found the FC at -3?F, RC at 40?F, and the ice box at 6?F. I put the unit into diagnostics mode and he door ic box and tray thermistor read -4?F. I ran the fill on the IM and you could hear the valve click on but no water coming at all. I then ran test 120 and found the IM itself working as designed still. I then called techline and spoke to Bruce and received SR# 7730621060. Bruce walked me through checking the fill tube and found that the fill tube was frozen through and the heater possibly not working. We found we will need to replaced the fill tube. I am ordering the part and office to reschedule. ; ordrng 1 W11391302 (Fill Tube With Heater)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Kevin
Job Details: 04/27/2021
site and inspected range and found it is showing F2E1 again and there is no operation. Control panel made no difference, another one will be needed, will bring back Control board and all harnesses, and knob bezels to complete repair.; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Kayman
Job Details: 04/27/2021
Arrived onsite for wall oven combo not responding to touch. Upon inspection I confirmed the complaint. I called techline and spoke to Andrew SR#7730620662. I explained what was going on and advised that I would be replacing the console on this trip to resolve the touch sync issue. He agreed so I installed the console and tested the unit. The unit is working as designed at this time. The customer connected the unit to WiFi while I was onsite but he still had multiple previous ovens active on his whirlpool app. I advised him to call the WiFi team to get those deleted just Incase they might cause any connectivity issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Wesley
Job Details: 04/27/2021
Arrived onsite and found unit operating as designed. Explained normal evap defrost and draining process. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ8
Near Austin, TX 78722
Matthew
Job Details: 04/27/2021
"Arrived onsite to replace previously diagnosed parts. Replaced high voltage mag, capacitor and diode. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78754
Andy
Job Details: 04/27/2021
Arrived on site for dishwasher not dispensing soap. Tested and inspected unit and found failed dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Taylor, TX 76574
Andy
Job Details: 04/27/2021
Arrived on site for refrigerator still not dispensing water properly. Removed filter and installed filter bypass and tested unit and all water dispensing is normal. Issue is with water filter. Informed customer on this. No water leaks present at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ0
Near Austin, TX 78728
Wesley
Job Details: 04/27/2021
Arrived onsite for cosmetic scratching. Advised customer that cooktop scratching is no longer covered after 30 days. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Austin, TX 78702
Jacob
Job Details: 04/27/2021
"Arrived onsite for unit not filling with water. Tested unit. Unit would not fill with water. Replaced valve. Tested unit once again. Still no water. Upon further inspection. Found that the valve from under the faucet will put water out for the faucet, however to the dish washer there was no pressure of water going to the dishwasher. Let customer know that it is a plumbing issue. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Austin, TX 78725
Jacob
Job Details: 04/27/2021
Arrived onsite for unit making too much ice. Customer said the metal arm had fallen off and they attempted to put it back on. Arm had fallen out of the switch for the ice maker. Re installed arm. Arm is clicking as it should into place. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78745
Richard
Job Details: 04/27/2021
Arrived onsite for the washer shaking while in operation. Talked with customer and found that they were overloading the washer which was causing the issue. Advised customer on use and care of washer . All functions tested good complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Pflugerville, TX 78660
Wesley
Job Details: 04/27/2021
Arrived onsite and found unit backfilling from not having a hi loop installed. Repaired by installing a hi loop. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Tow, TX 78672
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose a washer that is not cycling properly. Found drain line to far in sandpiper causing a siphon. Corrected line and all is working properly at this time and no leaks were found at time of service .
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of fan noise. Found making on fan blade. Replaced fan and test.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Pflugerville, TX 78660
Wesley
Job Details: 04/27/2021
Arrived onsite and found power to unit but potato fire had caused hi limit thermostat to short and damaged wave guide cover. Ordering cover and thermostat to repair. ; ordrng 1 W11193296 (Wave guide cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78626
Jonathan
Job Details: 04/27/2021
"Arrived on site for dishwasher, dispenser door not staying closed. Inspected unit and work area. Found clip on door broken off. Removed failed dispenser assembly and installed new. Performed diagnostics mode, no error codes. Monitored test cycle and found dispenser operation as designed. Monitored all other operations. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near New Braunfels, TX 78130
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not turning off and issues during operation. Upon inspection found the unit UI malfunctioning, replaced UI and found no issues. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not heating, upon inspection found the e0f1 error for a failed control, checked the unit and found a burnt spot on the control. Ordering control. Office to reschedule ; ordrng 1 W11342871 (CONTROL )"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SSDUDE01
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not illuminating cab, upon inspection found the upper left module out, replaced module and tested unit for issues, no issues found. All lights returned. Complete"
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near New Braunfels, TX 78132
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect dishwasher for not operating and condensation build up, upon inspection found the seal on UI compromised, replaced UI and latch per last visit. Checked unit with no issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for freezing things in RC. Found damper was blocked with beer. Beer was frozen. FC was 3 degrees(set to0)upon arrival and RC was 40 degrees(set to 42). Found damper opening and closing as designed. RC thermistor was not in range. Replaced thermistor, tested unit, unit works good. Advised customer on blocking damper and tall items blocking thermistor from reading properly. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Temple, TX 76502
Tyler
Job Details: 04/27/2021
Arrived on site for dryer that quit working after previous repaired thermal fuse. Upon for the diagnosis I found the thermal fuse had blown and I read diagnose the heating element and other fuses that gauge high heat etc. found that the heating out was not grounding out and the other thermal hardware is functioning as designed including the high limit cut off and high limiter. Read a heat temp check on the unit and found it fluctuating between 120 and 200? averaging a 160? temp as designed by manufacture inform the customer now that they have the dryer vent cleaning done it should be safe enough to reconnect the dryer and they can use it from here on out without any issues I did go ahead and reinstall a new thermal fuse that was previously put on to ensure of Drywood function properly. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/27/2021
"Arrived on site for The oven keeps showing Err sign and when we turn it on it doesn't heat F1E0 Err, F1, E0. Placed in diagnostics and only error code was the F1 E0. No other error codes present. Cleared error code and removed control and installed new control. Ran preheat up to 350. Oven reached preheat as designed. Tested all elements and they were all heating as designed. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for gasket falling off. Found gasket missing bottom clips. Replaced gasket, tested unit, unit works good. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Round Rock, TX 78681
Kayman
Job Details: 04/27/2021
Arrived onsite for refrigerator freezing food on the RC. Upon inspection I found heavy frost on the top shelf of the RC. I ran diagnostics and found the sensors good. During damper test it sounded like the damper would open but sounded off. I removed the damper and found a block of ice formed causing the damper door to stay open. I replaced the damper and thermistors and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near The Hills, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of not drying and noise. Checked air flow and it?s not good customer will have vent cleaned. Removed front panel and found screw stuck in felt seal. Removed screw and test dryer. All functions working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Jonathan
Job Details: 04/27/2021
"Arrived on site for washer leaking water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-F2 inlet water temperature fault/ thermistor and F2-E1 UI stuck key. Cleared error codes. Ran encoder test and found all keys responding. Ran manual test mode and found unit leaking at inlet valve assembly. Tested all other operations and tested good. Thermistor will come with inlet valve assembly.Removed failed valve and installed new. Assembled unit and tested operation in manual test mode. Monitored water connection and observed operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Harker Heights, TX 76548
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered part.R&R the control.Reassembled and unit tested as designed WITH TONES.JOB COMPLETE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Tommy
Job Details: 04/27/2021
"Arrived onsite for previously diagnosed parts. Upon replacing mag found unit had same result called tech line and spoke with 7730612971 Chris, he stated it is likely wire break. Ordering wiring harness. Office to reschedule upon receiving.; ordrng 1 W10907653 (Main harness) and 1 W10498567 (Mag wiring)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
Arrived on site for a dishwasher not draining. The customer stated that another company came out and said it was due to the drain hose being improperly routed. The customer had the drain re routed and ran a cycle after that. She found that the unit did not drain at the end of the cycle still. Upon further inspection I found the unit powered off at the wall switch. I turned it on and manually drained the water in the tub. The drain ran as designed. I then put the unit into diagnostics mode and found stored error code F6E4 for inlet water float switch open. I ran a test cycle and found the unit working and draining as designed. I observed the drain line and found the flapper opening and closing properly. I found nothing stuck under the float switch and the switch working as designed. I found the harness plugged in correctly at the pump and control. I found proper voltage to the unit as well. I called techline and spoke to Chris and received SR# 7730614272. He recommended to replace the drain pump and control at the same time. Ordering control and will return to install..; ordrng 1 W11305303 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit not dispensing ice, found failed ice bin, I replaced ice bin, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the right side hinge snapped at pin. Replaced hinge and moved over all hardware. Checked for issues and found none. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Andy
Job Details: 04/27/2021
Arrived on site to install previously diagnosed pads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID OVEN
Model KEHC309JSS05
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of microwave door falling. Will need springs to repair parts only show one side available. ; ordrng 1 PARTResearch and 1 WP4451009 (spring)
We serviced a
MAYTAG DRYER
Model MEDX700AG0
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for not heating. Found bad element. Cleaned unit and replaced element. Tested unit, unit works good. Advised customer to have venting cleaned by professionals to prevent future issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PWXAN01
Near Killeen, TX 76542
Al
Job Details: 04/27/2021
"Arrived on site to install previously ordered parts.Removed and replaced the the ice maker and added the bail arm.Ice maker working properly, but the valve is defective, not allowing the water to enter the unit from the wall.Checked voltage at the wall and valve is getting the required voltage, but is simply aged and defective causing the malfunction Ordering the valve and customer is going to purchase the fill hose from the wall to the valve.Office to schedule return services.; ordrng 1 4318046 (REG, WATER INLET)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
Arrived onsite for washer not completing a cycle. Upon arrival put unit in diagnostics and found error code for long/no fill. Ran diagnostics and found valve failure. Will need valve replaced. Also while testing found that in drain cycle unit is not draining properly. Potential clogged standpipe. Notified customer and customer will need to correct before next visit or risk flooding area. Office to reschedule. ; ordrng 1 W11038689 (valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78723
Jacob
Job Details: 04/27/2021
"Arrived onsite for unit not having power. Checked voltage. Unit was getting 240v. Upon further inspection. Found that the thermal fuse was bad. Replaced fuse. Tested unit. Unit tested good. No issues at this time. Asked customer if it would take her long to dry clothes, they said yes. Let her know that the duct needs to be cleaned out, could be the issue to blowing the fuse to the unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"Arrived on site for MW causing grease splatter over the unit. Upon further inspection I found grease on cabinets coming from charcoal filter area. I found the grease filter on the unit very dirty and the fan working as designed. The customer stated they cook a lot of greasy foods, and I advised them to start using a grease catcher to help prevent this. I also advised them to clean the grease filter. I let the customer know this is normal operation and the unit is running as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Elgin, TX 78621
Matthew
Job Details: 04/27/2021
Arrived onsite for refrigerator icemaker not functioning. Upon arrival put unit in diagnostics and found error code E2 for ice maker lost position. Ran test cycle and unit did complete harvest and bump ice. Ran fill test and unit did fill. Power cycled unit to clear error code. If symptoms persist recommended replacing ice maker. Job complete
We serviced a
WHIRLPOOL DRYER
Model LER7648KQ2
Near Waco, TX 76706
Jonathan
Job Details: 04/27/2021
Arrived on site for a dryer that?s heating but not turning. Inspected unit and work area. Confirmed customers complaint and disassembled unit. Found the belt had broken due to the idler pulley breaking. Replaced both with the repair kit sent and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near Leander, TX 78641
Tommy
Job Details: 04/27/2021
Arrived onsite for microwave hood light being stuck on. Upon arrival replaced control and found no difference. Spoke with tech line and ordering lamp base bulb and control. Office to reschedule upon receiving.; ordrng 1 W10210871 (Base) and 1 8206232A (Bulb) and 1 W10892389 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78739
Richard
Job Details: 04/27/2021
Arrived onsite for the for the oven cooktop is damaged. Replaced cooktop and all functions tested good complete
We serviced a
KITCHENAID RANGE
Model KODE300ESS02
Near Austin, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of error code. Confirmed code for appliance Manager. Replaced control for upper oven. Lights blink on and off. Replaced console and problems still there customer will have electric checked possibly floating ground.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit in a off state, tried to change state of unit or program, no feedback from UI, replaced UI control and found the overlay was shorted as well, ordering overlay and module. Office to reschedule ; ordrng 1 W10464767 (MODULE ) and 1 W10632601 (OVERLAY )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78729
David
Job Details: 04/27/2021
Arrived on site to install control to resolve bulb always being on. Replaced control and retested with new bulb. Unit is now operating at designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Temple, TX 76502
Tyler
Job Details: 04/27/2021
Arrived on site for dishwasher giving F8 E2 errorcode and an F8e4 code. from further diagnosis I found unit was partially functioning during diagnostic test and when I just some of the bottom of the unit I found it was due to the flood switch getting stuck and not allowing the dishwasher to realize that the unit was empty and had to water in it I would had to replace the flood switch and verified to see if the unit was overfilling but could not get any indication that the unit was leaking water. at this time unit is functioning as designed after replacing flood switch call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Round Rock, TX 78681
Wesley
Job Details: 04/27/2021
Arrived onsite and replaced the fuse to repair. Advised customer on best use to avoid fuse going out. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the ice maker failed to harvest after the last service call. It had ice cubes in the tray and the tines had stopped mid harvest cycle. I removed and replaced the ice maker and retested and unit is operating as designed. Cycle power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Austin, TX 78758
Scott
Job Details: 04/27/2021
"Arrived on site ,replaced control. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78750
David
Job Details: 04/27/2021
"Arrived on site to diagnose dishwasher with lights and issues. On arrival found error codes F10E2 for vent wax motor electrical issue, F7E1 single speed wash motor failure. Customer told me that unit wasnt draining. Found that the error codes and no drain can be caused by issues with the vent wax motor. Replaced vent motor and retested. Unit is working as designed. No leaks found. Call complete."
We serviced a
ESTATE RANGE
Model TES356RD0
Near Killeen, TX 76549
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered parts.Removed and replaced the 3 defective elements.Reassembled and now ALL 4 work properly.Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Killeen, TX 76549
Al
Job Details: 04/27/2021
"Arrived on site and inspected side by side KitchenAid refrigerator with cooling issues.Confirmed the complaint and took temperatures in both sections and got -1 and 55 degrees.Observed a massive ice buildup on the fan scroll that was so frozen over
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Richard
Job Details: 04/27/2021
Arrived onsite for the oven range control not working. Replaced control board and all functions tested good complete
We serviced a
KENMORE REFRIGERATOR
Model 106.555224
Near Florence, TX 76527
Jonathan
Job Details: 04/27/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found light on PC board. Checked voltage at ice maker and found none. Measured voltage at PC board and found 120 volts. Removed failed control and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78758
Scott
Job Details: 04/27/2021
Arrived on site for no drain washer . Found drain motor had failed . Replaced pump motor . Ran diagnostics all checked normal. No water hook ups . Job complete
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of no power. Found fuse open ran line fuse to check why. When heating loud crack and flash turn off heating and inspected source. Wire harness damaged arcing to frame shorting out unit. Microwave has plastic damage to console and grate from age. Repairs not recommended. ; ordrng 1 5304464100 (wiring harness) and 1 5304509451 (FUSE)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76705
Jonathan
Job Details: 04/27/2021
"Arrived onsite for a dryer that is not starting. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Checked voltage at the terminal block and found proper voltage. Tested unit and found unit not starting. Checked continuity through the fuse, start switch, and door switch and all tested good. Checked voltage going to the timer between black and light blue and found 50 V with it connected to the timer. Checked voltage from black to purple with the connector on the timer and found 50V. Removed the connector from the timer and found 240 V from black to blue and black to purple. Spoke to SW and was advised that it would either be a timer issue or a motor issue. Replaced timer due to previous issue of voltage supply. Tested unit and unit began working as designed indicating the improper voltage from the wall caused the contacts in the timer to short. Unit is now working as designed. Called complete."
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Austin, TX 78749
Leonardo
Job Details: 04/27/2021
Arrived on site to test unit for unit for unit tripping breaker. Test unit and found shorted control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5DHAXVA01
Near Austin, TX 78750
Jonathan
Job Details: 04/27/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit does make ice but that it will stop due to the front cover breaking and the arms catching on the fence. Confirmed customers complaint and replaced ice maker. Watched unit cycle and fill in unit is not working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit not cooling, found return air was blocked, also found unit cycling on and off, found failed main control. I cleared return air and replaced control board, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Santa Clara, TX 78124
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not making ice, upon inspection and per last visit I replaced icemaker and tested unit for production, Icemaker turned and filled. tested, no problems found. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for leaking, upon inspection found the unit did have a hole in tubing, customer was still using washer, replaced tubing and tested with no issues or leaks. Complete"
We serviced a
GE REFRIGERATOR
Model GSS23GMKECES
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of u it icing up and then making a noise, I checked heater and bi metal, both tested good, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/27/2021
Arrived on site for CSI DW leaking from door. Last visit I replaced the wax vent. Notes are not updated in this ticket from my prior visits. Ran diagnostics and no error codes came on. Found top rack spray arm was spraying directly at the door causing excessive moisture to form in wax vent. Removed spray arm and installed modified spray arm with two ports. Ran through diagnostics again and there was much less moisture forming on the wax vent. This should solve the water trail customer has experienced prior. No leaks detected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Kayman
Job Details: 04/27/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and console. I could not get the unit connected to WiFi so I left the WiFi connect teams number for assistance. I tested preheat and the unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HB03
Near Elm Mott, TX 76640
Jonathan
Job Details: 04/27/2021
Arrived on site for a microwave that?s unresponsive at times. Inspected unit at work area. The customer advised that you can sometimes press 30 seconds and the unit won?t start. Replaced console and tested unit several times. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76543
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered part.Removed and replaced the control and unit tested as designed and the LIGHT came on as designed.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Killeen, TX 76542
Al
Job Details: 04/27/2021
Arrived on site and inspected Asher not completing cycles.Confirmed the complaint through diagnostics mode.The unit actuated twice instead of the normal 10 times.Called SW and was told to change both the actuator and control.Tested the unit and unit tested as designed without any issues.Job complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered parts.Removed and replaced the lock and control and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL RANGE
Model WOS31ES7JS01
Near Harker Heights, TX 76548
Al
Job Details: 04/27/2021
Arrived on site and inspected newly delivered single wall oven with a shattered outermost glass.Confirmed the complaint and photographed the unit and ordered the W11457689 glass door and will return with the nameplate.Part is PSP so office to reschedule the return services due to part availability.Needs More Work.; ordrng 1 W11457689 (Glass DOOR (OUTERMOST))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB00
Near Waco, TX 76705
Jonathan
Job Details: 04/27/2021
Arrived on site for a refrigerator that won?t make ice. Inspected unit and work area. Customer advised that the unit is cycling but that the unit is only dumping ice half the time. Inspected icemaker and found the icemaker not making a full revolution when in a harvest test. Replaced ice maker and tested unit again. Unit began working as designed. Call complete.
We serviced a
MAYTAG OVEN
Model MGT8720DS03
Near Waco, TX 76710
Jonathan
Job Details: 04/27/2021
"Arrived on site for anoven who?s upper oven won?t heat during a bake cycle. Inspected unit and work area. Confirmed customer complaint that the igniter was not turning on. Remove back panel and found 120 V going to the igniter but the igniter not lighting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Temple, TX 76502
Tyler
Job Details: 04/27/2021
"Arrived on site for refrigerator that customer stated the doors were not opening correctly and the icemaker was not hooked up. Upon arrival found that the installers who installed the fridge had not completed the job the handles were left off the unit and the doors are not swapped around and they did not install the icemaker I went ahead and swap the doors to make sure they would open correctly and install a new icemaker and put the handles on after testing everything thoroughly found that the unit is functioning as designed, complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Burnet, TX 78611
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose a range that has a damaged door. Found stainless steel skin separated from door glass. Replaced glass assembly and all is working properly at this time.
We serviced a
JENN-AIR OVEN
Model W30400P
Near Austin, TX 78739
Leonardo
Job Details: 04/27/2021
Arrived on site to replace relay board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
Wesley
Job Details: 04/27/2021
Arrived onsite and found broken latch. Repaired unit by replacing latch and testing. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
"Arrived onsite for washer failed components. Upon arrival found that lid would not close properly. When shutting lid it would stop where the strike meets the lock assembly. You could push the lid closed the rest of the way but without pressure the lid would open again. Called tech line for assistance. Explained situation and recommended ordering the top, lid, strike, latch, and hinges. SR#7730619824. Office to reschedule ; ordrng 1 W11128305 (LEFT HINGE) and 1 W11128306 (RIGHT HINGE) and 1 W11394572 (LATCH) and 1 W11404468 (LID) and 1 W11423769 (TOP) and 1 W11457841 (STRIKE)"
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit element and cut off. Tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose an ice machine that will not turn on. Found drain pump locked up and freed motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Waco, TX 76712
Jonathan
Job Details: 04/27/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit halfway through a harvest but not moving. Checked voltage going to the icemaker at the icemaker. Fund no voltage. Checked voltage at the icemaker harness at the evaporator wall and found proper voltage indicating the wire harness had failed. Replaced icemaker with the harness and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis/techline recommendations, I removed and replaced the microwave door and adjusted the hinges and tested. Unit is operating as designed. Job completed"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of doors wanting to close when opened at 90 degrees, found missing glass in both doors. 1; ordrng 4 W10639071 (Hinges)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78737
Luis
Job Details: 04/27/2021
"Arrived on site for water leaking. Found obstruction in drain tube,cleared out obstruction tested water flow through drain good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78726
David
Job Details: 04/27/2021
Arrived on site to install agitator to resolve broken agitator. Replaced with new and removed debris from under agitator. Tested and all is working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDBH968AWS3
Near Austin, TX 78752
Matthew
Job Details: 04/27/2021
Arrived onsite to replace previously diagnosed parts. Replaced wheels. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for frost build up on RC evap. Found thermistor placement was not correct and thermistor clip was loose not allowing thermistor to make contact with evap outlet line. Removed clip and placed thermistor in proper area. Also found drip pan was bowed in center. Installed shims to level out. Drain was not clogged, thermistors were in range. Frost pattern developed as designed. Evap motor operating properly. No leaks detected. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Austin, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of gas smell after popping noise under cooktop. Found most of the holder screws will have to be drilled out to get access to underneath. Valve for front left burner not working properly will need to replace and right rear damage too will need to replace. Possible additional damage once we have access underneath. Not recommended for repairs ; ordrng 1 W10256121 (holder-orf) and 1 W10256124 (holder-orf) and 1 W10286714 (valve-brnr) and 1 W10298665 (holder-orf) and 1 W10441652 (valve-brnr) and 2 WPW10256119 (holder-orf)s and 11 WPW10373929 (screw)s
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Salado, TX 76571
Tyler
Job Details: 04/27/2021
Arrived on site for washer making squeaking noises. Upon arrival found and confirmed squealing during diagnostics spin coming from gearcase. Upon further inspection found oil on cam. I replaced both cam and gearcase and reassembled and tested unit. Found squealing noise no longer present with no leaks during repair. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Matthew
Job Details: 04/27/2021
Arrived onsite to replace previously diagnosed parts. On visit customer did inform me that the fan completely cut out. Replaced evaporator fan. Tested unit and unit is functioning properly. Tested ice maker and all passed. No error codes currently saved. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Austin, TX 78737
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from valve assembly, ordering valve assembly. ; ordrng 1 W11172234 (Valve/housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78739
Luis
Job Details: 04/27/2021
"Arrived on site. Found fresh food thermistor not secured to harness and location correctly,installed harness fully secured thermistor to correct location"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78728
Wesley
Job Details: 04/27/2021
Arrived onsite and found unit pressure switch failed. Replaced pressure switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival found control still not operating correctly even after being replaced. Spoke with Adrain 7730621020 he recommended ordering light base bulb and control. Ordering all of the following. Office to reschedule upon receiving.; ordrng 1 W10210871 (Base) and 1 8206232A (Bulb) and 1 W10892389 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78746
Kevin
Job Details: 04/27/2021
Arrived on site and inspected refrigerator and found ceiling lights in the fresh food section and light in the freezer are both out. Replaced freezer light and all lighting has returned. It is the first one in the series. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78749
Kevin
Job Details: 04/27/2021
"Arrived on site and inspected refrigerator and found Icemaker will cycle but will not call for water. After replacement Icemaker cycled properly and filled with water, job complete"