Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control (W11608056) and tested unit is now running as designed no leaks detected job complete

Arrived on site for loud noise and damaged gasket. Power cycled unit loud noise from damper control,replaced damper control noise no longer present. Found defective fresh food door gaskets on both doors,removed defective gaskets installed new gaskets,remolded gaskets checked door seal good. 2 w10830046,wpw10594329

Arrived on site for a washer MHW5630HW3 leaking. Customer stated that its not every time and not sure when it starts. I inspected the cabinet inside and out. Found what seems to be waterproof stains under the inner drain hose. Im ordering a W11549455 inner drain hose for the return visit. No other leaks detected while on site. ; ordrng 1 W11549455 (Inner drain hose)

Arrived on site for back roller wheel broken causing fridge to rock back and forth. Found both back rollers normal. Found front rollers raised up all the way and stuck . Ordering rollers . Call to set return . Nomwater leaks detected at time of service ; ordrng 1 W10304660 (Left roller) and 1 W10304659 (Right roller) and 2 2152958 (Screws)s

Arrived on site to inspect refrigerator model WRMF3636RV00 frosting in refrigerator section. Upon further inspection I found a gap on the upper left section of the FC gasket and frost forming in that area. While testing the door, I found that the railed had now started seizing due to the air gap. I replaced the slide kit and ensured the gasket was making a good seal. The refrigerator is now operating and sealing as designed. No water leaks observed during service. W11658402

Arrived on site to look at model WTW4816FW0 for customer complaint ofmunit running drain pump constantly. I found issue with the control. I replaced control under S153EB. failed to calibrate, the unit would start on a normal cycle. Instructed customer to keep an eye on it and cal, whirlpool if there was an issue. Let office know.

Arrived on site for refrigerator WRS335SDHM07 with issue of frost build up in freezer. Upon arrival, inspected unit. The entire evaporator is incased in ice except area of heater. I thawed all ice with steamer. I ran diagnostics to force all components. Heater has correct resistance and pulling correct amperage with call for heat. All fans are good. I test thermistor and is in correct range. I replaced control W11742382 and ui W11518204. I did observe correct frost pattern when running unit after all work was done. Unit is currently operating as designed. Job complete

WTW4816FW3 Arrived on site for a washer fills all the way to the top with a small amount of clothes. On arrival, the client stated that the hot water isnt working, water fills to the top, and rinse options dont work. I tried running diagnostic, but it didnt let me go into diagnostic. I replaced the control board, and then it tried to go into diagnostic but failed. After further inspection, I found the upper wire harness has failed. Im ordering upper harnesses, two switches. Returning parts just in case needed. No water leaks are visible from the main water supply. Office, please reschedule when parts arrive. ; ordrng 1 W10579238 (Upper harness) and 1 WPW10285512 (Switch) and 1 WPW10285511 (Switch) and 1 W10786100 (Harness)

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to look at model WTW4855HW3 for customer complaint of unit constantly running drain pump. I found issue with the control board. I replaced control under S153EB, calibrated and tested unit tested good no leaks. Part used w11607637

Arrived on site to replace previously diagnosed parts on model WDP540HAMZ4. I replaced sump assembly, unit tested good, no leaks after repair part used w11613479

Areived onsite for WED4815EW1 not powering on and found dropped L1 no voltage. 38vac front neutral to ground 123vac from either leg to neutral but 0vac across l1 and L2 when L1 is present the motor will still run but no heat, because it is completely unresponsive I deduce L1 is the dead leg. Advised customer on findings and advised that an electricl repair to the supply is required for the dryer to work again. Dryer itslef has no failure indicators. No parts.

Arrived on-site to inspect a range oven reported to have flaking inside the cavity. Performed a visual inspection and confirmed small metallic and enamel flakes on the oven floor. Upon closer examination, I found that the issue was caused by the bottom cover not being properly seated, which is common during first-time use. Removed the oven racks and repositioned the bottom cover to ensure it was fully secured and locked into place. Conducted a functional test by preheating the oven to 350F and monitored the interior for approximately 15 minutes. No additional flakes appeared during the test cycle, and heating performance was normal.Confirmed proper alignment of all internal components and verified that the oven is operating safely and as designed. No further issues found. Job complete.

Washer WTW7120HW0. Customer stated the washing machine would shake, vibrate, and walk all over the place, regardless of load size. Inspected basket and found significant travel and bouncing, suspensionrodsare completely worn. Replaced suspension rods W11400156. Tested washing machine: filled and agitated, drained and spun. Basket was tight with no bounce or play. Washer working as intended. No leaks detected at time of service.

Arrived on site for a range WFG550S0LZ5. Tested the temperature and found it was 25 to 30 degrees high. Bake and broil is functioning. I replaced the sensor w10833885 and heated again. Unit is averaging good temps now. No leaks detected while on site.

Arrived on site for a washing machine model MVW4505MW2 that wont start a cycle. Inspected unit and work area. The customer advised that when she hits the start button, it will lock and unlock but then after 30 seconds, it goes to done and wont continue on. I tested the washer and confirmed the customers complaint. I found the capacitor underneath leaking. I replaced the capacitor W11395618 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site to test unit WED500CMW0 for noise. Upon arrival customer stated noise never went away since previous service call. Engaged dry cycle and immediately confirmed abnormal noise originating from top panel area, drum rotation, and roller shaft assemblies. Recorded video documentation and contacted techline for further guidance. Provided video documented under case number 22715648. Per techline, unit will require replacement of top panel, front bulkhead, and drum to correct noise condition. Ordering required parts, no parts installed, office to reschedule.; ordrng 1 W10806345 (Front panel) and 1 W11222514 (Top panel) and 2 WP8066092 (Top lock)s and 1 W10316619 (Front panel seal) and 2 WPW10157932 (Foam seal)s and 1 W10899578 (Drum)

WTW4816FW3 Arrived on site for a washer shaking heavily on spin cycles. On arrival, I checked the balance on the washer, and the right front leg was off balance. I adjusted the leg ran diagnostic no error codes. I ran a test, and everything sounded great . I tested on drain, and spin product is spinning as its designed with no shaking.

Arrived on site to look at model KBSD708MPS01 for customer complaint of loud noise issue when calling for water. Found excessive vibration noise at valve. I adjusted valve, tightened screws, unitntested good.

Arrived on site to test unit MVW7232HW2 for close lid message. Upon arrival customer stated cycle will not start and close lid message appears on display. Verified condition and confirmed lid latch not detecting strike, preventing cycle initiation. Proceeded to replace lid latch (W11700916). Reassembled unit and tested operation, confirming latch is properly actuating and detecting strike. Ran calibration cycle successfully and verified proper cycle advancement. Unit is now running as designed, no leaks detected, job complete.

Arrived onsite for unit latching. I found the door bolt latch seized and not moving back. Will need to order W11772451 Bolt latch and RS for 03-06-2026. Will have to be in the morning.; ordrng 1 W11772451 (Bolt latch)

Arrived onsite for washer WTW4855HW3 not filling or latch issue. Inspected and found f8e1 long fill. Ran test and valve is functioning. Ran auto test and passed. Ran normal cycle and passed. Could not duplicate any issues. Possibly moved from unit that had water supply issue. Unit is functioning properly. Job complete

Arrived on site for oven door falling off. Upon arrival inspected unit found door handles broke off took photo of uploaded to SD. Ordering new oven door handle office to reschedule ; ordrng 1 W11730234 (Handle) and 1 W10896982 (Screw)

Arrived onsite for washer WTW4850HW3 drain pump running continuously. Ran test and found error code f3e1 pressure system failure. Unit would not reset. Per service pointer and scode s153eb control needed replacement. Replaced control W11607637 and calibrated. Tested unit and unit is now functioning properly. Job complete.

Arrived on site for a microwave model WMH31017HZ11 that is making noises when the turn table is moving. Inspected unit and work area. The custo,er advised it was making a sound and has since stopped since cleaning under the turn table. I tested the unit multiple times and could not replicate the issue. I went ahead and spun the turn table motor by hand and found the windings were good. I did advise this can happen with crumbs underneath the rollers on the turn ring. The unit is working and operating as designed. Call complete. No parts were installed.

Arrived on site for unit not latching. Upon arrival when closing door, strike will not engage on strike. Proceeded to replace W11733849 latch and W11316914 strike. Closed door and found strike engaged to latch. Upon closer inspection, also found door is sagging and not letting door latch naturally. Proceeded to replace W11742046 hinge. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived onsite for washer WTW4855hw3 drain pump running continuously. Ran test and found error code f3e1 pressure system failure. Unit would not reset. Per service pointer and scode s153eb control needed replacement. Replaced control W11607637 and calibrated. Tested unit and unit is now functioning properly. Job complete.

Arrived on site to inspect washer WTW4816FW3 with drain pump not turning off. Upon further inspection, I found the unit unplugged and plugged it in. Immediately, the drain pump came on and I could not get the unit into diagnostics. Per service pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and the unit is operating as designed. I tilted the unit back to inspect underneath and found all components in good operating condition and no gearcase oil. No water leaks observed during service, job completed. W11603810

Arrived on site to replace previously diagnosed front right element, replaced element (W11517959) and tested unit is now running as designed job complete

Arrived on site to diagnose oven not heating correctly. TestUnit and found bake element not working. Checked element and found opened element. Replaced bake element test unit and unit test good job complete.

Arrived onsite for unit draining. Confirmed a F3E1 pressure sensor failure is present and draining. Under S code S153EB I replaced the W11608056 control and tested unit. Unit now no longer constantly drains and is operating as designed. Call complete.

Arrived on site for gas leak. Upon arrival, found red tag from gas company and also the shut off lever is taped. Spoke with PR and advised to reschedule call with the gas company being present on same time same day. Office to reschedule ; O-emld tckt

Arrived on site to test unit for not working properly, tested unit found system had multiple errors stored for F7E5 for slider issues, inspected slider and found it cracked and rust on the clutch, replaced clutch (W10754448) and slider (W10734521) and tested unit is now running as designed, if customer continues to have random cycle failures then possible the harness will need to be replaced, at this time no leaks detected job complete

Arrived on site to diagnose range glass broken. Found broken glass replaced glass test unit and unit test good job complete

Arrived on site to replace motor . Rechecked previous findings and found its an electrical issue . Found hot neutral wire was hot . Getting 120v on leg one and two . Getting 240 on leg two and neutral. Advised construction to have electrican check outlet and breakers . No parts installed . Job complete

Arrived on site to inspect dishwasher model WDP540HAMZ4 with dent on outer door. Upon further inspection I verified the dent. I removed and replaced the panel and reassembled the unit and it is operating as designed. No water leaks observed during service. W11613483 no one on site to sign.

Arrived on site for refrigerator making a noise. Temperature drops in freezer and icemaker when this happens. Happens randomly. Could last hours. Customer also says the middle drawers freezes. Removed middle drawers found refrigerator evaporator is frozen over. Found right side gasket torn. Also returning with refrigerator fan motor/sensor, logic and main control boards. Office will call to schedule. Advised customer to unplug 24 hours before repair. ; ordrng 1 W11753078 (Control) and 1 W11753077 (Logic board) and 1 W10846057 (Gasket) and 1 W10846057 (Gaaket)

Arrived on site to diagnose a Whirlpool WTW8500DC5 Customer stated the unit would power on but would not start a cycle and was experiencing lid locking issues. Entered diagnostic mode and found F5E1, F5E2, F5E3, stored fault codes related to lid switch and lock failures. Performed inspection of lid strike, lid lock assembly, and associated wiring harness. Lid strike was properly aligned and intact, and wiring tested good with no visible damage. Determined the lid lock assembly had failed internally and was not properly engaging or providing correct feedback to the control, which caused the multiple F5 error codes, Replaced defective lid lock assembly (W10861642) secured connections, and reassembled unit. Cleared fault codes and ran automatic diagnostic cycle followed by a normal wash cycle to verify proper operation. Lid now locks and unlocks correctly, unit advances through cycles as designed, and no additional error codes returned. No leaks detected at time of service. Unit is operating within manufacturer specifications. Job complete.

Arrived on site to test unit KUIX535HPS00 for no ice production. Upon arrival customer stated unit began producing thin cubes before stopping completely. Entered service diagnostics and performed manual component testing; verified incoming water pressure to unit was extremely weak. Removed water filter and retested supply, full water pressure immediately restored. Determined restricted filter was causing low fill volume resulting in thin ice production and eventual stoppage. Advised customer to replace filter to restore normal cube thickness and production. Also recommended consideration of installing an inline water filter to reduce frequent clogging, as current filters reportedly requires replacement approximately every two months. Completed full diagnostic cycle confirming all components properly engaging. Unit is running as designed, no leaks detected, no parts installed, job complete.

GI6SARXXF05 Arrived on site for a refrigerator not making ice. On arrival, the refrigerator was despenseing water and making ice.The issue was that the ice wasnt despenseing. Im ordering the motor, impeller, spacer, and ice bin. I rescheduled the client for 3/6/26 .Returning parts just in case needed. No water leaks visible from the main water supply. ; ordrng 1 W11671282 (Motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller) and 1 W11185686 (Ice bin)

Arrived on site with parts. Lights are still flashing, replaced hmi and main control. Installed noise suppressor per technline on bk and wh wires going to the board. Ran automatic test cycle. All components pass. Call complete.

Arrived onsite for washer WTW4816FW3 not completing cycle and leaking. Found unit in standby and full of water. Ran drain and spin and was draining but then started to leak underneath unit. Inspected and found seal on drain pump defective. Replaced drain pump W10919003. Ran diagnostics and control was malfunctioning could not run any test. Replaced control W11603810 and calibrated. Ran auto cycle and passed, then ran load of towels and passed with no leaks. Unit is functioning properly. No leaks present at this time. Customer will monitor. Job complete

Arrived on site to test unit WTW4957PW0 for not draining. Upon arrival customer stated unit did not complete cycle and would not drain. Verified condition, tub full of water. Attempted to activate drain pump, pump energized and motor engaged but impeller did not rotate indicating internal pump failure. Removed standing water from tub and replaced drain pump (W10919003). Reassembled unit and performed test cycle, confirming proper drain function and all components engaging as intended. Ran calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete

Arrived on site for display showing power failure. Upon arrival inspected unit tested voltage checked out good. Customer stated only happened once they flipped the breaker and unit had been working fine ever since. Ran unit for over 10 minutes and no power failure accused. U is now functioning properly and as designed to. Customer will monitor job completed

Arrived on site for no lights. Diagnosed a defective led module, removed all leds installed updated led modules powered unit on all leds working as designed. 4 w11632139

Arrived on site to inspect issue with top dishwasher model WDT710PAYM3 rail coming off track. Upon further inspection, I found that the right side of the rack had come off the track. I did not find any defective parts or damage and concluded that it was accidentally pulled out while the stop was opened and went off the track. I tested the rack and it is operating as designed and staying on the track. No water leaks observed during service.

Arrived on site no answer called customer thought appointment was at 1pm informed them no that it was for 10 am. Customer is not home or available but was ok rescheduling for Thursday 2/5; schdld next appmnt for 3/5 THU AM

Arrived on site for unit door gasket torn. Upon arrival, found front seal torn. Customer does not know how it occurred. Explained to customer the probable cause is of clothing items that has metal zipper or clips will grab onto it causing to snag. Proceeded to replace W10861521 seal and apply WP279368 adhesive. Advised customer to not use machine or close the door for 24 hours. Customer agreed.

Arrived on site for washing always running drain. Unit was unplugged. Plugged in and drain pump started. Cleared and entered diagnostics. Found f3e1, f0e5, f8e1. Found tub full of stuffed animals, advised unitnis not designed for stuffed animals. Verified pressure switch is clear. Verified wiring. Replaced main control. Recalibrated and verified operation. Call complete

Arrived onsite for previously diagnosed parts. I replaced the spray arm and lower door seal and ran the unit. Water no longer leaks and unit is operating as designed. Call complete. W11814179 and W11664713.

WDT710PAHW1 Arrived on site from previous tech visit to install parts. I installed the ui control, and it came with a wireharness. I installed a vent assembly, and it came with a gasket. I tested product is working as its designed with no water leaks visible from the main water supply.

Arrived on site ,replaced drain hose and fix loop issue ,replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

KDTE104ESS3 Arrived on site from previous visit to install parts. I installed the motor pump and control board. Tested product is working as its designed with no water leaks visible from the main water supply.

Arrived on site to test unit for damaged cooktop, tested unit found cooktop cracked, replaced cooktop (W11730433) unit is now functioning as designed job complete

Arrived onsite WDT770PAYM2 for the unit operating with a leak. Determined it was a sump diverter leak. Repaired by replacing the pump and motor assembly WPW10605058. Unit is now operating as designed. No leaks after repair.

Arrived onsite for washer with 8311 (moved to storage locker) WTW4855HW3, f3e1 continuous drain issue. Ordering control to repair. Office to reschedule.; ordrng 1 W11607637 (Control)

Arrived on site to test unit WED500CMW0 for not drying. Upon arrival customer stated vents were recently cleaned but drying concern persists. Performed airflow test and confirmed restricted airflow condition. Removed flex exhaust and retested with no improvement. Accessed rear components and performed inspection of blower assembly, found blower wheel retaining nut stripped causing wheel to remain stationary while motor shaft rotates. Determined motor and blower wheel require replacement to restore proper airflow. Ordering required parts, no parts installed, rescheduled for 03/05 AM.; ordrng 1 WPW10396039 (Motor) and 1 W10801999 (Wheel)

Arrived on site to diagnose WDF341PAPW1 dishwasher leaking from door area. Examined unit and ran a normal cycle. Found dripping down the right side of the door. Found the chassis/door is slightly tweaked. Straightened out door and replaced door gasket with new W11768590. Ran unit again and found no water leaks. Customer advised to monitor and follow up if leak persists. Found no cracks or tub issues.

Arrived onsite for WED6150PB0, tested for leaking during steam refresh. Found fittings and valve functions correct tight and leak free, however if the steam function is used without a full load present, overspray will collect on the drum and the door and eventually leak out of the cabinet onto the floor. Explained use requirements to owner. No parts. Unit is operating as designed.

Arrived on site for dryer not tumbling. Inspected unit found belt had broken. Replaced belt and tested. U is now functioning properly and as designed to job completed

Arrived on site to install ordered parts on a dishwasher WDF331PAHS1. Installed 4 wheels wp8268645, spray arm wpw10491331 and heater w10518394. Ran a factory cycle and everything is working as designed. No leaks detected while on site

Arrived on site for door opener not opening . Ran diagnostics, no error codes . Ran test wash , door not opening . Replaced latch bolt . Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on sight for refrigerator needing w 10830055 gasket. On arrival confirmed issue, an installed part and tested door and found it sealing as designed. Call complete

MTW6200RR1 Arrived on site from previous visit to install parts. I installed the tub hose and stator motor calibrated, and then tested product is working as its designed with no water leaks.

Arrived on site for washer leaking . No error codes .Removed top , checked all supply connections, removed outer spring , no defect found with door bellow . filled and drained tub with each valve individually. No leaks detected, drain stand is good . Could not duplicate any leaking . Couldnt determine if unit had suds over at vent . Job complete

Electric dryer model WED6720RR0: Verified dent on lid, removed and replaced dryer lid w11752174. Dryer functioning properly. No dings, dents, or scratches on lid.

Arrived onsite for F2E1. I confirmed a f2e1 is present and via service matters this code is not listed for the unit. I replaced the W11780106 control board and now the ui wont display numbers it only showed the hourglass and went blank.will need to order another control in case the one sent was defective and a UI and replace both at the same time. Office to RS as the ui is out of stock.; ordrng 1 W11752175 (Ui) and 1 W11780106 (Cntrl)

Arrived on site to install ordered parts on a washer WTW4955HW3. Installed the control w11608056 and ran a calibration cycle. Also ran a full factory cycle without any issues. No leaks detected while on site.

Arrived onsite for refrigerator KRFF507HPS03 not making ice. Ran temperature checks and found freezer at 4 degrees and ice box at 7 degrees. Ran ice maker harvest and passed, no water currently in tray. Ran fill test and failed. Found fill tube frozen over. Disassembled and found fill tube heater loose. Re-Wrapped heater around tube and used foil tape to secure. Also used truck stock Permigum 212643 to seal air gap at fill tube. Tested fill again and passed. Unit is functioning properly. Customer will monitor. Job complete ; ordrng 1 212643 (Permigum replenishment)

Dishwasher WDT751SAPZ1: Removed and replaced inner door w11559689 and screws wp3400071 x4. No dings, dents, or scratches on inner door. Ran dishwasher for about eight minutes and no leaks detected at time of service.

Arrived to 2009 for top RC door dent. Upon arrival, proceeded to replace LW10912075 door and W11223753 nameplate . Before and after photos taken

Arrived on site to test unit WRS325SDHZ08 for no ice production. Upon arrival customer stated unit will intermittently stop producing ice for extended periods before resuming normal operation. Inspected evaporator coil and found ice buildup present. Cycled ice maker and confirmed motor would not engage. Replaced ice maker (W11700250) and initiated harvest cycle; unit completed harvest but during fill observed water leaking from fill funnel, allowing water to run down rear liner and accumulate, disrupting proper airflow. Installed fill tube extension (WPW10496649) from truck stock and sealed connection with silicone to prevent recurrence. Retested unit and verified fill operation with no leakage present. Advised customer to allow 24 hours for temperature stabilization before normal ice production resumes. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to inspect wall oven door issues. Upon further inspection, the customer advised that the oven under the cooktop has issues with the door closing properly. I found the right upper corner of the door not flush to the control panel, but the left side is. I placed my level on the bottom panel of the oven and found the unit not level in its space. The customer advised that the yearly inspector found the unit didnt heat when they tested it and then they cycled power at the breaker and it operated as designed. I removed the oven door and removed and replaced the hinges and retested the door. I found that the door will close properly as it has to close on its own in order to close properly. But I did find that the upper right corner continues to stick out too far due to the unit not sitting level in its space. I tested the unit on Bake at 350 degrees and when the convection fan turned on, it began to make a vibration noise. I removed the fan cover and retested and the noise stopped. I tightened all of the screws and re-installed the cover and it began to vibrate again. I advised the customer of my findings and advised the unit needs to be leveled and I am ordering the convection fan assembly, the convection fan cover and SHIMS and our office would contact them to schedule return service when the parts arrive. W11665203, W11665204; ordrng 1 W11617227 (Convection fan assembly) and 1 W11548753 (Fan blade) and 1 W11548755 (LH nut) and 4 SHIMS (SHIMS)s and 1 W11234761 (Convection fan cover)

Arrived onsite for F9E1 and F0E2. I confirmed unit is slow draining or not draining at all but can hear the drain pump actuating. Due to the unit stacked a 2 man is required for servicing. Ordering a 2 man and return with all parts. No leaks and no parts used. Office to RS for 2man call.; ordrng 1 2man (2man)

Washer model MVW6200KW5. Replaced previously diagnosed parts: removed and replaced left and right hinges. Replaced bezel and lid lock. In diagnostics, ran multiple times and it latched and stayed locked. Washer working as intended. No leaks detected at times of service.

Arrived on site to look at model WFG320M0BS3 for customer complaint of oven gasket torn. Found issue with the gasket, i replaced gasket, unit tested good. Part used wpw10535778

Arrived on site to test unit for not cooling in the RC, tested unit found damper is open but not air flow, inspected FC evaporator and found it completely frozen over do to excessive amount of ice buildup advised customer that unit needs to be thawed out before any work can be done, unit has a defrost system failure, will need to replace jazz board, RC thermistor, FC harness with bi- metal and heater if found bad, customer will have the unit thawed out before out next visit rescheduled for 3/9; schdld next appmnt for 3/9 MON !

Arrived on site for low ice production upon arrival inspected unit found unit is making ice. Ran diagnostics tested ice maker confirmed ice maker is working but water not dispensing but can hear valve kick on. Called PR ran multiple test with him confirmed water line froze over due to air getting in heater. Removed ice maker and secured heater with more tape. Ran test afterwards water is now dispensing into ice maker. Customer will monitor no leaks present at this time job completed

Arrived onsite for refrigerator with frost build up WRTX5419SZ00. Found massive seal gapping from improper form fit on hinge side of both doors. Used heat gun to reform gaskets. Unit is now operating as designed. No parts. Advised customer on repair. No water hook up.

Arrived on site to inspect refrigerator WRT311FZDM02 not cooling. Upon further inspection, I found the unit slightly pulled out and water on the floor on the left side of the unit, along with a liquid brown substance in the back left corner. I gained access to the evaporator and found a block of ice in the upper right corner on the cap tube of the evaporator. I tested the thermistor and found it within range and placed the unit in diagnostics and tested the defrost element and it is operating as designed. I pulled the unit out onto my floor protector and gained access to the compressor. While doing this, I heard a loud gurgling noise inside the cabinet. I tested the compressor and found a good amp draw, but the condenser line was cool and not warm. I evacuated the system and cleared it with nitrogen. When I evacuated the system, I found it full with refrigerant. Once I had the system cleared, I removed and replaced the compressor, access valve, and UV drier and tested the pressures with nitrogen. At 250psi of nitrogen, I found no leaks in my welds and pressures were holding solid at 250psi for approximately 7 minutes. I removed the nitrogen and vacuumed the system down to -30/0 and monitored pressures for approximately 15 minutes. I then installed 47g of R600 refrigerant and allowed the system to equalize. Plugged the unit in and monitored the frost pattern on the evaporator and it is beginning to form a good pattern and cool. The tenant left before I could finish and before they left, I recommended that they leave the unit unplugged to allow the ice to fully defrost for approximately 24 hours then plug it back in and allow it to cool for another 24 hours before placing food items inside. I cleaned up what water dripped from the evap pan and left the other that was there upon arrival as I did not know what the brown substance was. Tenant had a mop near the refrigerator. I texted the owner/landlord and advised of my findings and repairs. No one on site to sign for receipt. No water leaks observed at the end of service, job completed. W11580057, WPW10143759, W11506635

Arrived on site with parts ordered. Removed basket. Replaced motor pulley. Replaced wheels and pulley with repair kit. Verified operation. Call complete.

Arrived on site to diagnose a microwave oven combo unit reporting an inverter error code. Powered on the unit and confirmed the inverter error code appeared immediately upon startup, indicating a fault in the high-voltage circuit. Disconnected power and safely pulled the unit from the cabinet to access internal components. Removed the top cover to inspect and test the inverter board and magnetron assembly. Performed electrical testing on the inverter board and found it to be non-functional. Tested the magnetron and confirmed it had also failed. Both components were determined to be defective and required replacement. Installed new OEM inverter board and magnetron. Reassembled the unit, secured it back into place, and restored power. Tested microwave operation multiple times with a cup of water to verify proper heating and confirm no error codes returned. Unit is now operating properly with no faults present. Job complete.

Arrived on site for unit not making ice. Upon arrival found ice maker gears were not turning correctly, causing machine to not fill. Proceeded to replace W11692144 ice maker. Ran diagnostics and proceeded to advance correctly and water began to fill. Unit is functioning as designed . No water leaks detected at this time

Arrived on site to completely repair on refrigerator WRF767SDHV04. Installed new fascia W11637688 to resolve dripping. No further repairs appear to be needed at this time. Customer not available to sign for ticket.

Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control (W11608056) and tested unit is now running as designed no leaks detected job complete

WED5620HW2 Arrived on site for a dryer getting then it doesnt. On arrival, the client stated after the freeze it was not heating then heating. I ran diagnostic no error codes. I tested the ventilation to the home it was in great shape. Product works as its designed no parts used.

Arrived on site to look at model KRFF302ESS09 for customer complaint of noise issue. Found unit is working as designed at time of service. I instructed customer to give the unit a good defrosting and reset. Temperature is good, if problem continues we will try replacing the evaporator fan housing WPW10167023 fan motor and blade at the same time.

Arrived on site from microwave, not turning on. On arrival confirmed failure and after verifying the power supply from the outlet, I found the 20 amp fuse had broken. And upon further testing, I have found the interlocks had led to the fuse braking.And what registering the door being opened and shut properly. I amim ordering W11493414 interlock, w11707984 fuse, W11781937 control. Office to reschedule once availability of parts is known.; ordrng 1 W11493414 (Interlock) and 1 W11493414 (Interlock) and 2 w11707984 (Fuse)s and 1 W11781937 (Control)

Arrived on site for a refrigerator KRMF706EBS06. Customer stated that the dispenser will stick sometimes. I couldnt replicate the issue but the customer said its random. Im ordering the W11109505 spring and bringing the switch back for the return visit. Office will need to reschedule when the part arrives. ; ordrng 1 W11109505 (Spring)

Arrived on site to repair previously diagnosed issue on range. Replaced main harness and tested unit is now functioning properly and as designed to job completed

Arrived on site for a dishwasher model KDFE304RPS0 that is not working on sanitize. Inspected unit and work area. The customer was not home, and the maid let me in. She advised she had no idea of what the problem was. I ran the unit through diagnostics and found an F9 E2 (drain pump electrical problem) and F8 E4 (float switch open) error codes. I gained access to the float switch housing and found no water but found evidence of suds residue in the float switch housing tray. I ran the unit through a diagnostic cycle and found suds build up inside of the dishwasher. I ran 3 separate normal washes filling, recirculating, and draining to clear out the suds build up. I found no other leaks present during service. I advised the customer of the oversuds issue and went over proper soap usage recommendations. The unit it is working and operating as designed. Call complete. No parts were installed.

Arrived on site to replace previously diagnosed parts on model MVWB835DW4. I replaced gearcase, stator, rotor, clutch, slider, washplate, and lid. Unit tested good with no leaks after repair. Parts used w11393685, w10902814, w10915700, w10915701, w10754448, w10734512, and w11259006

Arrived on site for refrigerator WRB322DMBM06 with issue of has wrong racks. Upon arrival customer has received lower rack from whirlpool but missing both left and right cradles. Ordering both cradles. Office to reschedule ; ordrng 1 WPW10280608 (Left cradle) and 1 WPW10280613 (Right cradle)

Arrived on site to install previously diagnosed and ordered part. I installed the control and placed into service mode to run a test cycle. The dishwasher is now operating as designed. No water leaks observed during service. W11683480

Arrived on site for refrigerator making a loud noise when unit was dispensing water. On arrival, confirmed issue and found filter not ceiling against filter housing properly and causing an air gap in the unit. Customer provided their own filter, and after replacing it, I found noise removed and unit working as designed with no leaks call complete

Arrived onsite unit 4033 for WTW4850HW3, continuous drain symptom, f3e1 error. Confirmed. Replaced control W11607637 to repair. Calibrated and tested base functions. Unit is now operating as designed. No leaks detected at time of service.

Arrived onsite for unit not stopping. Customer stated the timer will go to off but not stop the cycle. Spoke with PR and diagnosed the timer is not actuating when hitting off and continues to run. I replaced the W10854240 timer and unit now operates and stops as designed. Call complete.

Arrived on site to test unit MVWB865GC0 for broken lid. Upon arrival performed visual inspection and confirmed both rear lid corners cracked and no longer securing properly to hinge assemblies, causing instability during use. Proceeded to replace lid (W11256781). Verified proper hinge alignment and lid seating. Entered service diagnostics and ran test cycle, confirming lid lock engagement and all components operating properly. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to inspect range KSGG700ESS0 error codes. Upon further inspection, I teeted the unit on Bake and immediately after pressing the bake button, error code F8E0-low fan speed appeared on the display. I cleared the code and attempted to test again and got the same results. I gained access to the cooling fan and found the blower wheel barely turns. I removed and replaced the cooling fan and retested and the unit is operating as designed. I advised the customer of my findings and repairs. No gas leaks detected during service, job completed. W11107275

Arrived on site. Found a defective fresh food door skin,removed skin installed new door skin checked door operation good. W10800811