Near Temple, TX 76504
Arthur B.
Job Details:
10/11/2019
WASHER MAYTAG MVWB765FW0
"Arrived onsite to install new gearcase to top load washer from prior tech’s diagnosis. Was able to remove agitator by breaking assembly off. Found new is completely stripped. Unit will need outer tub, inner basket, rotor,stator and clutch to complete repair. Left gearcase,agitator and bolt in laundry room to complete repair on next visit. OF to R/S due to part availability.; ordrng 1 CNOTE (ABO RETURN ) and 1 W10512161 (OUTER TUB ASSEMBLY) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754448 (clutch) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner)"
Near Hutto, TX 78634
Cliff
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
"Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found contaminated sealed system causing cooling failure. Compressor, evaporator, and filter dryer would need to be replaced to complete repairs. Homeowner does not wish to go forward with repairs at this time due to extent of repairs needed and they have already replace the refrigerator."
Near Burnet, TX 78611
James
Job Details:
10/11/2019
REFRIGERATOR FRIGIDAIRE FFHB2750TS7
Arrived on site and tested operation. I found hammering noise coming from water lines when calling for water. I found the valve to be at fault. Corrected issue and tested. Unit tests good. Job complete
Near Seguin, TX 78155
Kevin
Job Details:
10/11/2019
MICROWAVE WHIRLPOOL WML55011HS0
"Arrived on site and inspected microwave and found interior light is working properly, inspected counter top light and found bulb has burnt out, took one picture. A new bulb will be needed to correct the issue but they are not covered by warranty, customer is aware of the situation and how to replace them properly, Job complete"
Near Austin, TX 78745
Luis
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for no ice. Found obstruction in emitter control blocking optics. Removed obstruction reinstalled control,ran u it through diagnostics good air flow,no errors on icemaker,ran harvest passed,ran fill test passed."
Near Austin, TX 78717
Lou
Job Details:
10/11/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1
"arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit with old water in the tub. I pressed the start button holding it for 3 seconds and the drain pump came on. I found a large amount of debris in the disposal as the water began to drain from the dishwasher. Unit drained all of the water out. I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Unit operated as designed. I checked the filter drain area and it had the appropriate amount of water remaining. I removed and replaced the drain pump and retested. Unit operated as designed. I recommended that the customer clean the unit with a dishwasher cleaning agent to get the old oils and stagnant smell out of the unit. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details:
10/11/2019
WINE COOLER KITCHENAID KUWL204ESB00
Arrived on site and installed new display shelf and main control. Tested operation and found unit working properly. Job complete
Near Austin, TX 78747
Luis
Job Details:
10/11/2019
REFRIGERATOR LG LFXS29766S/01
Arrived on site for no cool. Pierced low side pressure found pressure reading +30 psi diagnosed failed compressor. Unit is around 4 years old customer is going to contact LG for compressor replacement.
Near McGregor, TX 76657
Chase
Job Details:
10/11/2019
COOKTOP JENN-AIR JGCP436WP02
Arrived on site customer customers complaint was that the igniter would always take and when you turn it to the real low position that the burner would go out call tech-support they said replace all three parts need to order one of them; ordrng 1 W10854967 (igntr-surf)
Near Georgetown, TX 78633
Jonathan S
Job Details:
10/11/2019
DRYER AMANA NED4655EW1
"Arrived on site for dryer door not staying opened. Inspected unit and work area. Found door not able to open more than 90° angle, due to closet door in the way. Switch door to open towards washer to allow door to open all the way. Tested door and drying operations. All tested good."
Near Seguin, TX 78155
Kevin
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00
"Arrived on site and inspected refrigerator and found icemaker harness is not connected to power. After resetting icemaker began cycling and filled with water. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Near Austin, TX 78702
Luis
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"Arrived on site for no ice, found no power to icemaker. Checked harness found power lead not fully inserted to harness. Repaired power lead,reinstalled harness icemaker ran through a cycle and filled with water"
Near Austin, TX 78731
Luis
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRFC604FSS00
Arrived on site for for no ice. Ran icemaker through a cycle ice dumped from icemaker ran fill test passed. Checked software per tech support found old software found small amount of frost on evaporator cover. Ordering updated main control and evaporator cover. Repair will be covered under S27311; ordrng 1 CNOTE (LM ONLY) and 1 W10889360 (COVER) and 1 W11333076 (CONTROL)
Near Pflugerville, TX 78660
Al
Job Details:
10/11/2019
OVEN WHIRLPOOL WFG515S0ES1
Arrived to inspect damaged range door.Confirmed the complaint and removed and replaced the part.Reassembled and unit tested as designed.Customer satisfied Job complete
Near Austin, TX 78701
Luis
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL KUBL204ESB
"Arrived on site for no cool. Found unit off,removed unit from enclosure,attempted to plug unit in found socket not connected to housing,not able to fully install power plug. Checked socket with meter found an open neutral on both sockets. Customer will need an electrician to repair outlet and let 7nit run for 24hrs"
Near Austin, TX 78749
Leonardo
Job Details:
10/11/2019
RANGE WHIRLPOOL WEE510S0FS2
Arrived on site to test unit for front door missing. Found whole door missing spoke with Selena and we can’t replace whole door builder will have to contact rep to get whole door ordered. Job complete
Near Austin, TX 78749
Leonardo
Job Details:
10/11/2019
RANGE WHIRLPOOL WEE510S0FS2
Arrived on site to test unit for front door missing. Found whole door missing spoke with Selena and we can’t replace whole door builder will have to contact rep to get whole door ordered. Job complete
Near Austin, TX 78749
Leonardo
Job Details:
10/11/2019
RANGE WHIRLPOOL WEE510S0FS2
Arrived on site to test unit for front door missing. Found whole door missing spoke with Selena and we can’t replace whole door builder will have to contact rep to get whole door ordered. Job complete
Near Austin, TX 78738
Tyler B.
Job Details:
10/11/2019
WASHER WHIRLPOOL WFW87HEDW1
Arrived on site for unit with claimed mold. Upon inspection found no mold build of on gasket or dispenser. Explained finding and cleaning to owner of property. Was not able to call tech line do to an altercation between realtor and tenant. Police were dispatched. Contact tech if further info needed.
Near Liberty Hill, TX 78642
James
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00
Arrived on site and inspected unit for leaks. I found that the water is dripping out of vent tube on drain tube. Removed drain tube and found a clump of silicone had dropped into tube and restricted water flow. Learned drain tube and tested. Water now flowing properly through drain tube. Job complete
Near Spicewood, TX 78669
Andy
Job Details:
10/11/2019
ICE MACHINE KITCHENAID KUIX305ESS2
Arrived on site for ice machine not making ice. Tested unit and all that unit over filled and kept running water for about 2 minutes. Then unit stopped filling with water and drained. Unit then filled to proper level but then would not recirculate over cooling plate. Called tech line and spoke with David (SR# 7726087927) Made aware of issues and what was found. Was instructed to test unit in diagnostics. Did as instructed. Was then instructed to check voltage at pump and found 14 volts. Was instructed to replace pump. Did as instructed. Tested unit and all operations are normal. No water leaks present at time of service.
Near , TX 78619
Leonardo
Job Details:
10/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site to test unit for not washing. Tested unit found washer motor not working
Near Smithville, TX 78957
Cliff
Job Details:
10/11/2019
WASHER MAYTAG MVWC415EW
Arrived on site to diagnose a washer that is not spinning. Tested unit and found all parts and components fully functional at this time and no repairs needed. Advised homeowner the load may have been too heavy to allow the motor to spin the tub. No leaks were found at time of service and job is complete.
Near Kyle, TX 78640
Kevin
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHB00
"Arrived on site and inspected refrigerator and found no ice production, attempted to run test 44 and ice maker will not harvest. Inspected wiring at bottom of freezer door and found broken wires, Took pictures. Entire freezer door will need to be replaced in order to correct issue, no water leaks from connections at time of service. Customer is aware freezer door may take 6 to 8 weeks.; ordrng 1 LW11038915 (FREEZER DOOR) and 1 WPW10249913 (gasket-fip)"
Near Austin, TX 78739
Leonardo
Job Details:
10/11/2019
OVEN WHIRLPOOL WOS72EC0HS01
"Arrived on site to test unit for UI not working. Replaced UI console. Tested unit, found no issues at this time. Job complete"
Near San Marcos, TX 78666
Kevin
Job Details:
10/11/2019
WASHER KENMORE 110.477018
"Arrived on site and found washer door is open, there is water and a load still in it, power is off. Removed clothing and was able to drain water and run a diagnostic cycle, all water drained out. Inspected drain catch and it is clear, ran a rinse and spin with a small load and it completed. Recommended that customer continue to monitor washer, at this time no parts appear to have failed completely. Collected service fee, no water leaks from connections at time of service, job complete."
Near Austin, TX 78739
Leonardo
Job Details:
10/11/2019
OVEN WHIRLPOOL WOS72EC0HS01
"Arrived on site to replace UI console. Replaced UI console tested unit, found no issues at this time. Job complete"
Near Waco, TX 76705
Chase
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01
Arrived on site found the bottom of the fridge was full of ice and condensation on the shelves the gasket that goes on the freezer that sealed the icemaker bucket was not installed properly readjusted everything all lines are dry
Near Kyle, TX 78640
Kevin
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00
"Arrived on site and found condensation along top right hand side of freezer door, took pictures. Gaskets have already been added under freezer door gasket recommended by techline. Spoke with techline and they recommended turning on Test 34 and test 40 to always on. There is no further repair or adjustment That can correct the problem, refrigerator is unrepairable. SR 7726083676"
Near Austin, TX 78750
Lou
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KSSC48QVS02
"arrived on site to install previously diagnosed and ordered part. Due to the old power switch shorting out, I removed and replaced the switch and tested. As soon as I turned the power on, the unit began operating. After approximately 5 mins, the unit was beginning to cool. No water leaks observed during service, job completed."
Near Austin, TX 78745
Leonardo
Job Details:
10/11/2019
MICROWAVE KITCHENAID KMHC319EBS2
Arrived on site to test unit for not heating. Test unit and found bad magnetron capacitor and diode. Replaced all 3 parts test unit and unit heating correctly job complete
Near Austin, TX 78730
Tyler B.
Job Details:
10/11/2019
MICROWAVE JENN-AIR JMC2130WS00
"Arrived on site for unit it heating. Found stored f6eo error, per troubleshooting found control faulty. Replaced control and tested good
Near Austin, TX 78705
Wesley
Job Details:
10/11/2019
DISHWASHER MAYTAG MDB4949SDZ0
Arrived onnsite and found no voltage to valve. Ordering control to repair. ; schdld next appmnt for 10/15 TUE !
Near Austin, TX 78705
Wesley
Job Details:
10/11/2019
DISHWASHER MAYTAG MDB4949SDZ0
Arrived onnsite and found no voltage to valve. Ordering control to repair. ; schdld next appmnt for 10/15 TUE !
Near Copperas Cove, TX 76522
Arthur B.
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00
Arrived onsite for customer complaint of ice maker not making ice on French door refrigerator. Found icemaker rotating and not calling for water. Removed and replaced icemaker assembly. Reassembled and tested. New Icemaker called for water immediately. All water connections were dry at time of service.
Near Elgin, TX 78621
Cliff
Job Details:
10/11/2019
WASHER WHIRLPOOL WTW7040DW1
Arrived on site to replace console for washer. Tested unit and found all is functioning properly after replacing consul. No leaks were found at time of service.
Near Seguin, TX 78155
Kevin
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site and added pressure regulator to refrigerator, chattering noise has stopped during dispensing of water. No water leaks from connections at time of service, job complete."
Near Belton, TX 76513
Arthur B.
Job Details:
10/11/2019
DISHWASHER KITCHENAID KDPE234GPS0
"Arrived onsite for customer complaint of dishwasher not washing dishes. Found sump n motor faulty. Removed and replaced sump n motor assembly. Reassembled and tested. Unit now fills,washes,drain and heats as designed. No other issues found. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Al
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRT519SZDM05
"Arrived to office for refrigerator issues.Confirmed that unit was possibly located in apartment 814.Went to unit with maintenance crew, checked the unit.The ice maker worked properly.I photographed the ice bin with healthy ice inside.I also checked the valve for leaks and found none.Unit operates as designed.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78754
Joseph C.
Job Details:
10/11/2019
WASHER LG WM3050CW
"Arrived on site for “loud noise and water leak” complaint. Inspected unit and found upper tub springs broken. This allowed tub to drop and crush shocks and pulled pressure hose from air trap, allowing leakage. Ordering new shocks and springs. Office will need to get authorization and set return schedule.; ordrng 2 AP4998892 (SPRING)s and 3 AP5201523 (SHOCK)s and 2 AP5669929 (HINGE PIN)s and 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION)"
Near Bastrop, TX 78602
Cliff
Job Details:
10/11/2019
WASHER MAYTAG MVWB835DW3
Arrived on site to diagnose a washer that is making unusual noise. Found change stuck between wash plate and basket. Removed all change and tested all functions. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Lou
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"arrived on site to install previously diagnosed and ordered parts. Per techlines recommendations, I removed and replaced the water tube inside the left RC door and the water tube from the top left hinge to the waterbox valve. Tested the water dispenser and it operated as designed with no drip at the end of dispensing. I advised the customer of the results of the repairs. No water leaks observed during service, job completed."
Near Austin, TX 78717
Lou
Job Details:
10/11/2019
MICROWAVE WHIRLPOOL WMH53521HZ3
"arrived on site to install previously diagnosed and ordered part. Due the previous bulb shorting out due to it making contact with a harness ziptie, I removed and replaced the bulb and tested. The unit operated as designed. No charge for the bulb per MS. Job completed."
Near Bell, TX 76502
Arthur B.
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL ED5VHEXVQ00
Arrived onsite for customer complaint of water dispenser bracket loose. Found screw that hold water hose bracket broke off. Used longer screw to secure bracket to cabinet. Reassembled and tested. Unit now dispenses water properly. All water connections were dry at time of service.
Near Austin, TX 78733
Tyler B.
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KBFN402ESS02
Arrived on site for door skin and module replacement. Removed and replaced door skin. Replaced all lights that were out and tested good
Near Round Rock, TX 78664
Al
Job Details:
10/11/2019
REFRIGERATOR MAYTAG WRT318FMDW00
"Arrived to inspect refrigerator not producing ice.Disassembled the back wall and noticed a massive ice block on the top right of the unit.Evaporator had no frost pattern.Temperatures were 40-50 degrees in freezer section and 50-58 in refrigerator section.I called Whirlpool Tech line and spoke with Andy at Whirlpool SR #7726084778Advised him of my findings and was told this was a sealed system issue.The repair will require a compressor, dye drier and access valve and evaporator.DW ordered the required parts.Office to reschedule with customer ordering AUTHORIZATION also.; ordrng 1 CNOTE (AUTHORIZATION REQUIRED )"
Near Georgetown, TX 78628
James
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS00
Arrived on site and tested operation. I found freezer at -2 and fresh food at 36. Tested ice box temps and found to be at 25. Tested ice box fan and found it not running unless max ice selected. Called tech line and spoke to Mark #7726085369. Ran test 120 for ice maker harvest and found ice maker is not running at all. Unplugged unit and left unplugged for 2 minutes then plugged back in. Ran test 120 again and found no operation. Unit has failed ice maker and will need new to repair. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details:
10/11/2019
RANGE WHIRLPOOL WFG540H0AS0
Arrived on site for unit that will not bake. Tested unit and found that the igniter for the bake burner would not spark. Tested unit to find that the spark module has failed in the bake selection. Replaced module. Bake now operates correctly.
Near Round Rock, TX 78665
Paul
Job Details:
10/11/2019
WASHER MAYTAG MVWB835DW4
Arrived onsite for the washer making a grinding noise near the end of a cycle. Ms played the recording and the noise is from the gear case. I inspected the gear case and found it leaking oil. I replaced the gear case and ran service step 52 to calibrate the unit and then ran service step 51 to test the unit. The unit completed the cycle and all steps passed. The unit is woking as designed. Call complete.
Near Austin, TX 78724
Joseph C.
Job Details:
10/11/2019
DRYER MAYTAG MEDB835DW4
"Arrived on site for “not getting clothing dry on automatic cycle” complaint. Per my previous diagnosis, removed and replaced thermistor, high limit fuse, fuse, cutoff and moisture electrodes. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Leander, TX 78641
Jonathan S
Job Details:
10/11/2019
MICROWAVE FRIGIDAIRE FFMV164LSA
"Arrived on site for microwave not powering on after having door switches replaced. Performed diagnostics mode and found tested switches. Found monitor switch stuck in closed position, failure possible due to latch not keeping switch in place. Replace switch and switch housing. Tested operation, all tested good. Office to process payment with credit card on file."
Near Austin, TX 78731
Tyler B.
Job Details:
10/11/2019
DISHWASHER MAYTAG MDB8959SFZ4
Arrived on site for unit with broken tracks. Found u it under service bulletin. Replaced rails and tested good
Near Georgetown, TX 78633
Thomas L.
Job Details:
10/11/2019
REFRIGERATOR LG LFX31925ST/00
Arrived on site for no cool condition. Found both fresh food and freezer compartments were at room temperature. All components were running but no cool was being creative. Found compressor to be very low amperage. When unit started no cooling took place in the fresh food evaporator. The unit will need a compressor and a fresh food evaporator and a filter dryer.
Near Austin, TX 78738
Brandon
Job Details:
10/11/2019
REFRIGERATOR MAYTAG MFI2569YEM0
"Arrived on site for customer complaint of unit making noise while dispensing water. Found valve was sputtering, I replaced valve, unit tested good."
Near Elgin, TX 78621
Cliff
Job Details:
10/11/2019
COOKTOP AMANA AER6303MFS2
Arrived on site to diagnose a cooktop with burners that are turning off and on. Tested unit and found no mechanical failures to range at this time. Advised homeowner on radiant burner operation and how they cycle temperatures. No repairs are needed at this time and all is working properly.
Near Austin, TX 78750
Lou
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"arrived on site to install previously diagnosed and ordered part. Due to a failure in the harness, I removed and replaced the the left FC door and tested. Unit is operating as designed. I tested the ice maker and it began to harvest and water dispensed into the tray. I tested the the water dispenser and it dispensed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Tyler B.
Job Details:
10/11/2019
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC
"Arrived on site for gasket correction after installation. Customer also stated unit still is not freezing properly. Removed all lower items. And removed evaporator cover, and found drain pan completely frozen. Took pics, removed and cleared all ice and drain line and corrected gasket tested good. No leaks on site"
Near McGregor, TX 76657
Chase
Job Details:
10/11/2019
WASHER MAYTAG MVWX655DW1
Arrived on site customer complaint was that washer would not wash or do anything replace the main motor tested unit everything work great all eyes are dry
Near Killeen, TX 76542
Arthur B.
Job Details:
10/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived onsite for customer complaint of dishwasher not getting drying dishes. Ran diagnostics and found 7-1 error. Cleared error codes and tested heater circuit. Water was bubbling off. Advised customer to run hot water prior to starting cycle. No other issues found. All water connections were dry at time of service.
Near McGregor, TX 76657
Chase
Job Details:
10/11/2019
DRYER MAYTAG MEDC465HW0
Call customer when I was on the way out got a customers house nobody’s answering the phone or door call the office they said if customer does not respond leave within five minutes ; saved tckt
Near Austin, TX 78704
Wesley
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL KSC23C8EYY02
Inserted filter properly. And rebooted icemaker. Unit is now operating as designed.
Near Round Rock, TX 78664
Paul
Job Details:
10/11/2019
DISHWASHER KITCHENAID KDTE704DSS0
Arrived onsite for the dishwasher that stops during the rinse cycle and just flashes. I found the control panel shorting out with lights staying on when the cycle was cancelled out. I checked stored error codes and found an F8E1. I found the machine draining properly. The control panel needs to be replaced. I replaced the control panel and ran the diagnostics cycle. I found the vent fan failing causing the machine to shut down. The unit completed the cycle and worked as designed. Call complete.
Near Austin, TX 78704
Wesley
Job Details:
10/11/2019
WASHER MAYTAG MHW5500FW1
Arrived on site and called techline. While troubleshooting was able to determine that cold hose is preventing flow. Advised customer. Unit is otherwise operating as designed.
Near Georgetown, TX 78633
Thomas L.
Job Details:
10/11/2019
MICROWAVE WHIRLPOOL WMH32519FS1
"? arrived on site for no heat condition. Tested unit to find it was pulling 900 Watts but not generating any heat. Remove unit from wall and placed magnetron, capacitor, and diode. Unit now heat properly. Reinstalled unit."
Near Austin, TX 78701
Wesley
Job Details:
10/11/2019
RANGE WHIRLPOOL WEG515S0FS2
Arrived on site and replaced control. Symptom unchanged. Returning with harness and spark module. ; ordrng 1 W10834787 (harns-wire)
Near Georgetown, TX 78633
Jonathan S
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
"Arrived on site for refrigerator freezing items and freezer developing frost. Measured temperature in front RC at 40.8° in back on 43°. Measured temperature in freezer at 6.8°. Checked temperature settings and found on 3°. Inspected unit and work area. Found at time of service no frozen fresh food items and no ice buildup in freezer. Found vent and air flow had minor blockage (see SD-QuickPic) Performed diagnostics mode and tested defrost circuit, thermistor and damper. Called Whirlpool tech support and spoke with TJ. Went over previous service performed and he recommended to calibrate thermistor to prior temperatures reading. (SR7726083852). All tested good at time of service and no water leaks detected."
Near Austin, TX 78721
Joseph C.
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRS965CIAH00
"Arrived on site for “fresh foods getting too cold and fresh foods door dragging” complaint. Per my previous diagnosis, removed and replaced diffuser and installed new door closers. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78739
Scott
Job Details:
10/11/2019
WASHER WHIRLPOOL MVWB850YW1
Arrived on site for washer making noise during spin . Found bearing has failed . Also found stator and rotor covered in sludge . Since this is second bearing failure will need to replace both pieces and bearing . Autho needed . Return 10/15 .; ordrng 1 280146 (rotor) and 1 AUTHO and 1 WPW10419333 (stator)
Near Austin, TX 78748
Scott
Job Details:
10/11/2019
RANGE WHIRLPOOL WEE750H0HZ1
"Arrived on site for control issue . Found key pad not responding . Followed service matters checks . Cut power and rebooted unit . Ran diagnostics , Lost communication error. All checked normal . No other issues found . Job complete."
Near Austin, TX 78729
Paul
Job Details:
10/11/2019
DRYER MAYTAG MEDB835DC4
Arrived onsite for the dryer that the motor went out on. Ms stated after they got the machine back from the dealer the unit started working again. I ran diagnostics and found an F4E4 & F4E3 error code. Ms stated the vents had just been cleaned. I asked ms if they had checked the breaker when the issue originally happened and she stated they did and it didn’t help the issue. I advised me to have an electrician check the wall outlet. The unit is working as designed at this time. Call complete.
Near Austin, TX 78734
Andy
Job Details:
10/11/2019
DRYER MAYTAG MED5630HW0
Arrived on site for dryer burning clothes. Upon arrival customer informed that clothes are not burning but has a burning smell. Preformed temperature test and found within range and cycling properly. Inspected unit and found something had been put in unit that did not belong and has some melting on drum and on back grill vent. Instructed customer on use and care and practice for best performance. Contacted office and found that this visit is covered under warranty However parts replacement for this is not. All operations are normal aside from this issue. No repairs are to be done for this.
Near Georgetown, TX 78628
Jonathan S
Job Details:
10/11/2019
DRYER LG DLE2350R
"Arrived on site for dryer making loud noise during cycle. Performed diagnostics and tested operation. Failure sounded coming from guide roller. Disassembled unit and inspected rollers. Found back right roller failed. Found lint buildup in unit. Will need to replace guide roller and remove lint from unit.Removed lint with shop vac. Removed failed roller and installed new. Added a hot temp greased to pulley and all rollers. Assembled unit and tested. All tested good. Spoke with customer on vent cleaning.
Near , TX 78641
Jonathan S
Job Details:
10/11/2019
OVEN WHIRLPOOL WOS72EC0HS01
Arrived on site for oven stuck in demo mode and oven light not working. Removed demo mode through user settings. Found light working and all other operations working. Called tech support and spoke with Scott (SR#7726083952). He stated that unit would need software update and was not able to due at this time due cloud server down. Current software version is 6.0.101. Customer will need to contact Whirlpool connect appliance at 1-866-333-4591. Found oven light indicator having slow response when opening and closing door. All other operations tested good.
Near Wimberley, TX 78676
Brandon
Job Details:
10/11/2019
DRYER MAYTAG MEDC465HW0
"Arrived on site to replace element, unit tested good after replacing parts."
Near Georgetown, TX 78626
Thomas L.
Job Details:
10/11/2019
WASHER KENMORE 417.947023
Arrived on site for noisy operation. Found bearing and support noisy and worn. Replaced them both along with the belt. Operations are now normal. Venting is clean.
Near Manor, TX 78653
Cliff
Job Details:
10/11/2019
OVEN WHIRLPOOL WFG371LVS0
Arrived on site to diagnose a range that has a broiler with to largelarge of a flame. Found boiler was not converted to propane properly. Improper orifice receptacle is present in stove. Receptacle will need to be replaced and converted to complete repairs. Office will need to set a return appointment.; ordrng 1 3186489 (fitting)
Near West Lake Hills, TX 78746
Luis
Job Details:
10/11/2019
REFRIGERATOR LG LFXC24726S/00
"Arrived on site for no cool. Found compressor making bad odd noise,pierced low side from pressure reading -5 diagnosed leak in system. Will need to replace compressor and install a uv drier to attempt to find source of refrigerant leak.
Near Austin, TX 78738
Andy
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived on site for to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and some lights are still not working. Ordering light modules and light control. Office to schedule. Authorization is needed. No water leaks present at time of service. Customer would like Wednesday 10/16/19 if possible.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10830288 (LED CONTROL ) and 4 W11205083 (LIGHT MODULE )s
Near Pflugerville, TX 78660
Al
Job Details:
10/11/2019
WASHER WHIRLPOOL WTW5000DW1
Arrived to inspect washer noises.Ran diagnostics test mode and unit did not make the noise.Customer even washed a small load of towels and unit still did not make the unusual noises.All water lines were dry at the time of service Job complete
Near Austin, TX 78750
Lou
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW00
"arrived on site to inspect refrigerator noises. Upon further inspection, I placed the unit in diagnostics and tested the fans and they made normal noises. The customer played a video of the noise and it sounded like metal on metal vibration. I checked the condenser coil and it was not making any unusual noises. I contacted Techline and spoke to Leon and advised of the issues and declined he noise. Leon advised that there have been no reports of any unusual noises to Techline and if I could not get the noise to duplicate then there’s nothing to be done. Provided file #7726085419. After approximately 30 mins of listening for the noise, the unit finally began to vibrate. I found that it is the condenser coil vibrating. Using some padding, I wedged the padding in between the condenser and the bottom of the chassis and the noise stopped. I placed padding on the left and right sides of the condenser coil at the front of the unit and secured it with foil t
Near Georgetown, TX 78626
Thomas L.
Job Details:
10/11/2019
DISHWASHER WHIRLPOOL WDT720PADM1
Arrived on site for unit that does not fill with water. Found that the unit actually filled with water but the wash motor is not running to circulate the water. Wash motor will need to be replaced.; ordrng 1 WPW10671941 (pump&motor) and 1 WPW10705575 (sensor)
Near Georgetown, TX 78626
Tyler B.
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ00
Arrived on site for unit building moisture on fc door. Ran diagnostics and tested heater and found no voltage coming to rail heater. Rail heater tested good. Also found both inner corners of rc door gaskets to be torn. And will need replace to repair. Unit will need control to repair heater functions ; ordrng 2 W10830055 (gasket-fip)s and 1 WPW10312695 (electronic control)
Near Bell, TX 76543
Al
Job Details:
10/10/2019
DRYER MAYTAG WED7500GC
"Arrived to inspect restricted airflow code.Removed the blower housing and found a massive buildup of line and a sock, stuck in the housing.I removed and reassembled the unit and tested it.Unit tested as designed with no errors.Job complete"
Near Austin, TX 78735
Leonardo
Job Details:
10/10/2019
RANGE WHIRLPOOL WFC310S0EB3
"Arrived on site to replace all damaged parts on unit. Replaced parts on unit. Tested unit, found no other issues at this time. Job complete"
Near Lakeway, TX 78734
Andy
Job Details:
10/10/2019
DISHWASHER KITCHENAID KDTE104ESS4
Arrived on site for dishwasher not operating properly. Contacted office and was instructed that unit is in warranty. Found failed pump and motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL ED5LVAXWS02
Arrived on site for unit leaking from underneath. Found pan full of water. Found water filter not fully clipped in causing leaks.
Near Austin, TX 78748
Kevin
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived on site and found door is not opening properly, adjusted door so that it has a neutral position when opened. No further adjustment or repair can be done to improve operation, refrigerator is operating as intended, no water leaks from connections at time of service, job complete."
Near New Braunfels, TX 78132
Luis
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for moisture in fresh food compartment. Found fresh food door gasket not sealing to cabinet. Raised door,remolded gasket checked door seal good."
Near Killeen, TX 76549
Al
Job Details:
10/10/2019
DRYER MAYTAG MEDB835DC4
"Arrived to inspect dryer power errors.Ran diagnostics test mode and got F6E2 & F6E3 F6E2 Communication Error: UI Cannot Hear ACUF6E3 Communication Error: ACU Cannot Hear UII replaced the overlay, reassembled and unit tested as designed.Job complete."
Near Kyle, TX 78640
Leonardo
Job Details:
10/10/2019
OVEN WHIRLPOOL RBD305PRS00
Arrived on site to test unit for broken UI panel. Found that display board was broken. Spoke to customer about getting the UI control board fixed.
Near Pflugerville, TX 78660
Arthur B.
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL WRS586FIEM01
Near Manor, TX 78653
Cliff
Job Details:
10/10/2019
DRYER ROPER RED4516FW
Arrived on site to diagnose a dryer that is not turning on. Tested unit and found bad thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near , TX 78641
Lou
Job Details:
10/10/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
"arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the unit was not level causing the door to sag on the right side and the left side was rubbing on the tub. When I opened the door, I find the tub full of water. I pressed the drain/cancel selector and the drain pump came on, but the water remained. I found that the plug to the disposal had not been knocked out. I removed the plug and retested the unit and it drained. I leveled the unit and tested in diagnostics. The unit operates as designed. I found that the toeplate retainers were missing. When I spoke to the builder, he requested the the retainers be mailed to another home under construction. I am ordering two retainers and will schedule as a drop off at the requested address. No water leaks observed during service.; ordrng 1 CNOTE (DROP OFF) and 2 WPW10503548 (retainer)s"
Near Dripping Springs, TX 78620
Leonardo
Job Details:
10/10/2019
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived onsite to replace blower and UI console. Replaced blower and UI console. Tested unit, no issues at this time. Job complete"
Near Austin, TX 78738
Andy
Job Details:
10/10/2019
WASHER WHIRLPOOL WFW6620HW0
Arrived on site for washer not spinning and draining. Put unit in quick cycle and watched unit. All operations were normal and unit went into spin and drain. Checked for error codes and found none. Called tech line and spoke with JK (SR# 7726079820) Made aware of issue and what was done. Was instructed to put unit back prior cycle that customer had it in and look at spin options. Did as instructed and found spin was turned off. Was instructed that this is the issue. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Hutto, TX 78634
Cliff
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00
Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found refrigerator had slightly over coolEd causing the reservoir to freeze over and stop ice and water from working. As refrigerator temperatures normalized reservoir has already thawed and both parts in refrigerator are working again. No further repairs are needed and were found at time of service.
Near Killeen, TX 76549
Al
Job Details:
10/10/2019
WASHER ROPER RTW4640YQ1
Near Pflugerville, TX 78660
Arthur B.
Job Details:
10/10/2019
WASHER WHIRLPOOL WTW7300DW0
Arrived onsite for customer complaint of top load washer not spinning out clothes. Hand spun basket and found gearcase grinding. Ordering gearcase and washplate and return with clutch.Allow water connections were dry at time of service.; ordrng 1 W10752283 (washplate) and 1 W10811956 (GEARCASE)
Near San Marcos, TX 78666
Brandon
Job Details:
10/10/2019
ICE MACHINE KITCHENAID kuid308ess2
"Arrived on site for customer complaint of unit not making ice, found unit would make ice but not release slab from evaporator. I told customer to clean unit to clean scale build up on evaporator and if problem continues, will need evaporator and hot gas valve.
Near Austin, TX 78739
Kevin
Job Details:
10/10/2019
DRYER WHIRLPOOL MED5500FW2
"Arrived on site and inspected dryer and found it is rattling during operation, add it sound pads in between motor mounts and bottom panel of dryer, also around fan shroud, and around where vent to exits rear bulkhead. Also added self tapping screws to the left side of the motor mount. After reassembling dryer noise has stopped. Job complete"