Near San Marcos, TX 78666
Robert
Job Details:
08/20/2019
FREEZER WHIRLPOOL WZF34X18DW03
Arrived on job for complaints of ice buildup door not sealing properly. Found that the freezer door was out of adjustment. Readjusted the freezer door and door is now sealing properly. Complete.
Near Austin, TX 78759
Paul
Job Details:
08/20/2019
REFRIGERATOR GE PSHS6PGZBESS
Arrived onsite for the refrigerator not cooling in either compartment to replace the previous diagnosed parts. I replaced the main control and tested the unit. The unit powered up correctly and the sealed system all started working except the evaporator fan. I found voltage to the fan. I replaced the fan and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near New Braunfels, TX 78130
Kevin
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Near Georgetown, TX 78633
Joel G.
Job Details:
08/20/2019
REFRIGERATOR LG LFX28968ST/04
Arrived on site to install part I previously ordered. Installed and verified operation. No leaks detected.
Near New Braunfels, TX 78130
Kevin
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site and inspected refrigerator and found condensation buildup on top of freezer door gasket. There is an email directions from tech line that explains how to fix this will need to order two strip gaskets and place them under freezer gasket. No water leaks from connections at time of service; ordrng 2 A3189395 (gasket)s
Near Lampasas, TX 76550
Al
Job Details:
08/20/2019
DRYER HOTPOINT HTX21EASK0WW
Arrived to inspect dryer issues. Unit will need backsplash to complete the repair.Office to reschedule with the customer Needs more workWill return with all previously marked parts; ordrng 1 WE19X25315 (BACKSPLASH ASM)
Near Austin, TX 78736
Robert
Job Details:
08/20/2019
WASHER GE GTW460ASJWW
Arrived on job for complaints of wash cycle not working properly. Called tech line they instructed us on the proper settings to use also found during testing that the water valve is not shutting off continuing to leak into the tub. Replaced water valve with new valve and tested good and no leaks detected. Complete.
Near Austin, TX 78732
Andy
Job Details:
08/20/2019
DRYER WHIRLPOOL WED75HEFW1
Arrived on site for dryer not operating. Performed voltage test at wall and at unit and found only 117 volts. Instructed customer that they will need electrician to come check voltage issue.
Near Austin, TX 78756
Scott
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL KRFC302ESS02
Arrived on site replaced both rails . Freezer door is closing properly and sealing . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78704
Wesley
Job Details:
08/20/2019
REFRIGERATOR KITCHENAID KRFC604FSS00
Arrived on site and found unit operating with frosted over ff Evap. Ordering Evap cover to repair. Customer defrosting. ; ordrng 1 W10889360 (cover-evap)
Near Round Rock, TX 78664
Paul
Job Details:
08/20/2019
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived onsite for the dishwasher with the upper rack falling down. I found where a rail end cap had come off allowing the rail to come out and fall causing the left rail to come out of the front wheels. I removed the rack, reinstalled the left rail and put the rack back in the rails securing the end caps. The rack is working as designed. Call complete."
Near Paradise Manor, TX 78654
Lou
Job Details:
08/20/2019
DISHWASHER WHIRLPOOL WDF330PAHS3
"arrived on site to inspect dishwasher not draining. Upon further inspection, I checked the disposal and found the plug had been knocked out. When I opened the unit, there was no water standing in the tub. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and drained as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78756
Scott
Job Details:
08/20/2019
MICROWAVE KITCHENAID KBMS1454BSS0
Arrived on site for dead controls . Found panel control board has failed .
Near Leander, TX 78641
James
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived on site and tested operation. I found fresh food at 24 degrees and food is freezing. Ran diagnostics and found control not reading thermistors. Installed new controls and tested operation. Unit tests good. Job complete
Near Manor, TX 78653
Steve C.
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB02
"Arrived on site for the unit is not freezing or cooling properly. Tested the unit and found the evaporator has partial frost pattern only at the bottom section. Found the unit has a restriction on the evaporator. The condenser fan and the evaporator fan is working properly.The unit will need a new compressor, evaporator and a access valve. Will need three hours to complete the repair. Office will need to reschedule the customer.; ordrng 1 CNOTE (3 HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 WP2188823 (evaporator)"
Near Austin, TX 78737
Leonardo
Job Details:
08/20/2019
VENTHOOD KITCHENAID KXU8036YSS1
Arrived on site to test unit for fan not working. Test unit and found bad fan.
Near Round Rock, TX 78681
Thomas L.
Job Details:
08/20/2019
WASHER MAYTAG MVWB765FW0
"Arrived on site for unit leaking water. Tested all operations. All operations were normal. No water leaks were found. While the washer was draining, you could hear the water level rising in the house drain pipe. However it never did back up. Suspect customer has a drain problem. All water connections were dry at this time."
Near Waco, TX 76708
Arthur B.
Job Details:
08/20/2019
RANGE WHIRLPOOL WFG320M0BW2
Arrived onsite to install new bake gas valve.Removed and replaced faulty valve. Reassembled and observed preheat. Unit now heats as designed. No other issues found.
Near Austin, TX 78739
Leonardo
Job Details:
08/20/2019
DISHWASHER WHIRLPOOL WDF520PADM5
Arrived on site to test unit for new problem of unit not having any power. Test unit and found breaker was off. Turned breaker on test unit and unit test good job complete no leaks present at this time.
Near , TX 78610
Leonardo
Job Details:
08/20/2019
RANGE WHIRLPOOL WFG505M0BS3
Arrived on site to test unit for trim coming off the door glass. Called techline and per techline they advised to replace front outer door. Replaced door test unit and unit test good job complete
Near Austin, TX 78752
Scott
Job Details:
08/20/2019
DISHWASHER IKEA IUD8500BX1
"Arrived on site for dishwasher . Found UI console had failed . Will need to order UI console due to damage out of box . No water leaks detected at time of service . Please call to set return visit . ; ordrng 1 W11105144 (UI CONSOLE)"
Near Austin, TX 78759
Paul
Job Details:
08/20/2019
WASHER GE GTW460ASJ0WW
Arrived onsite for the washer that is leaking on the inside. I found the fill valve not seating. I replaced the fill valve. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78705
Wesley
Job Details:
08/20/2019
REFRIGERATOR KITCHENAID KRFC704FPS00
Arrived on site for recurring issue of frosting fresh food Evap. Advised customer that control and Evap cover will be replaced together. ; ordrng 1 W11333076 (CONTROL)
Near Johnson City, TX 78636
Brandon
Job Details:
08/20/2019
REFRIGERATOR MAYTAG MFI2570FEZ07
"Arrived on site for customer complaint of unit not dispensing ice, found auger motor impeller and shaft stripped. I was not able to remove impeller from motor, ordering housing for auger motor.; ordrng 1 WPW10309864 (divider)"
Near Austin, TX 78701
Leonardo
Job Details:
08/20/2019
RANGE KITCHENAID KSGG700ESS0
Arrived on site to test unit for panel not working. Replaced touch panel test unit and unit test good job complete.
Near Buda, TX 78610
Leonardo
Job Details:
08/20/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Canyon Lake, TX 78133
Kevin
Job Details:
08/20/2019
DISHWASHER KITCHENAID KUDE40FXSS4
"arrived on site and inspected dishwasher and found incoming power is showing at 40 V at terminal block, connected dishwasher to a different outlet and found power is now correct but still did not find power to display. Inspected control board and found fuse has failed. Will need to replace fuse, ordrng 1 W10402110 (fuse)"
Near Temple, TX 76504
Al
Job Details:
08/20/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived to inspect microwave light not working.Confirmed the complaint and removed and replaced the control.Reassembled and unit tested as designed.Job complete
Near Georgetown, TX 78633
Joel G.
Job Details:
08/20/2019
DISHWASHER KITCHENAID KDFE104HWH0
Arrived on site to diagnose dishwasher dispenser faulty and not washing correctly. Replaced parts to correct issue since they were faulty. Replaced and verified operations. Customer will need to refill rinseaid. No leaks detected.
Near Little River-Academy, TX 76554
Al
Job Details:
08/20/2019
REFRIGERATOR FRIGIDAIRE LGHB2869TF3
Arrived to inspect UI not working. Confirmed the complaint and removed and replaced the control.Reassembled and unit tested as designed.All water lines were dry at the time of service.
Near Pflugerville, TX 78660
Steve C.
Job Details:
08/20/2019
MICROWAVE WHIRLPOOL WMH31017HS3
Arrive on site for the unit fan continuously is on. Tested the unit and found unit is working properly and it is heating. Unit works properly and job complete.
Near Leander, TX 78641
Lou
Job Details:
08/20/2019
WASHER WHIRLPOOL WTW8500DC2
"arrived on site to inspect washer not spinning and UI not responding. Upon further inspection, I attempted to place the unit in diagnostics and and it showed error code F2E1. When I pressed start, the unit did nothing and shut off. I contacted Techline and spoke to Leon. Leon had me check voltage at the outlet an control and verified 123V. I checked continuity at the J4 connector and all checked were good. Checked continuity for the valve thermistor at the valve connector and it checked good. Leon suggested placing in diagnostics and unplugging the J4 connector and see if the lid would lock and water dispense. Nothing happened as the unit still would not go into diagnostics. Leon advised to replace the UI panel ad provided File #7725646592. I removed and replaced the UI panel and calibrated. When I went to place it in diagnostics it showed error Cleo’s F6E3 & F6E2. I removed and replaced the main control and recalibrated. Retested and the unit operated as
Near Georgetown, TX 78633
Thomas L.
Job Details:
08/20/2019
WASHER KENMORE 110.887528
Arrived on site and replaced failing lid switch. All operations are now normal and all water connections are now dry
Near Austin, TX 78705
Wesley
Job Details:
08/20/2019
WASHER MAYTAG MVWC565FW1
Arrived onnsite and found unit latch broken. All checks good after replacing latch. Advised customer on repair.
Near Lorena, TX 76655
Arthur B.
Job Details:
08/20/2019
OVEN KITCHENAID KODE500ESS04
Arrived onsite for customer complaint of wall oven not heating on lower section. Ran diagnostics and found F1E1 error code (Relay Error). Found lower oven control faulty. Removed and replaced control. Reassembled and tested. Lower oven now heats as intended. No other issues found.
Near Waco, TX 76708
Arthur B.
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived onsite for customer complaint of water leaking from dispenser. Called techline Steve SR#7725652218 and advised to change valve due to possibly not closing. Removed and replaced valve. Reassembled and ran 2 gallons of water. Observed dispenser. No dripping found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Thomas L.
Job Details:
08/16/2019
WASHER WHIRLPOOL WFW6620HC0
Arrived on site for a no drain condition. Tested unit and found all operations were normal. All water connections were dry.
Near Bastrop, TX 78602
Steve C.
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Arrived on site for the unit is not making enough ice. Customer advised that the unit harvest every two hours. The unit is working properly and no water leaks present.
Near Smithville, TX 78957
Steve C.
Job Details:
08/16/2019
RANGE GE JB655SK1SS
Arrived on site for the unit front right element will not work properly. Found the element is dual and only the outside ring will turn on. Found the element has a short. Replace the element and test the unit. Unit working properly and job complete.
Near Temple, TX 76504
Arthur B.
Job Details:
08/16/2019
REFRIGERATOR KITCHENAID KRFC704FPS02
Arrived on site for dealer complaint of French door refrigerator power cord cut. Confirmed issue. Removed and replaced Orion board. Reassembled. No other issues found. No water connections made.
Near Seguin, TX 78155
Kevin
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW4616FW2
"Arrived on site and inspected washer and found water temp high during rinse, set washer into diagnostic cycle and found all functions are operating properly. Instructed customer on washer expectations and correct operation. Went over correct loading, expected water temperature during wash cycle and how it is controlled by control board software.
Near Driftwood, TX 78619
Brandon
Job Details:
08/16/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for customer complaint of unit not cooling properly in freezer, loud noise, deli drawer not working, and not making ice or dispensing water. Found deli drawer control and wires were faulty, found faulty controls, not able to access diagnostic tests, found faulty evaporator fan motor. Ordering deli drawer, controls, and fan motor. ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10701003 (motor-evap) and 1 W10733263 (dor-fip ss) and 1 W10769076 (cntrl-elec)"
Near Leander, TX 78641
James
Job Details:
08/16/2019
COOKTOP WHIRLPOOL ICI500XB01
Near Lakeway, TX 78738
Andy
Job Details:
08/16/2019
DISHWASHER WHIRLPOOL MDB4949SHZ0
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details:
08/16/2019
MICROWAVE WHIRLPOOL WMH32519HZ4
Arrived on site for unit arcing. Unit needs new shelf supports.; ordrng 1 GREYPAINT and 1 PARTSRESEARCHFORPAINT and 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support)
Near Cedar Park, TX 78613
Jonathan S
Job Details:
08/16/2019
REFRIGERATOR JENN-AIR JFC2089BEP01
"(DZ)Arrived on site for refrigerator water dispenser dripping water. Tested water dispenser by flushing over 4 gallons of water through system. Found air present that would not bleed out. Replaced inlet valve, water reservoir and filter housing. Flushed 3 gallons water through system and no air leak was found. All tested good."
Near Austin, TX 78746
Wesley
Job Details:
08/16/2019
WASHER MAYTAG MHW8630HW0
Arrived on site and found all operating as designed. Rest and advised customer on findings. All checks good.
Near Pflugerville, TX 78660
Cliff
Job Details:
08/16/2019
OVEN WHIRLPOOL WOC54EC0HS02
Arrived on site to diagnose an oven with the door that will not open. Tested unit and found oven lock assembly stopped in halfway position. Reset oven lock to proper full open position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Paul
Job Details:
08/16/2019
DRYER GE GTD65EBPL1DG
"Arrived onsite for the dryer that has no power or won’t start at all. I found correct voltage to the unit and nothing working. I found voltage to the UI and it non-responsive. The UI and possibly the main control needs to be replaced to complete service. Ordering c-notes, WE22X28938 IMD AND BACKSPLASH ASM & WE04X29097 CHASSIS AND BOARD ASM.; ordrng 1 C-NOTES (THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 WE04X29097 (CHASSIS AND BOARD ASM) and 1 WE22X28938 (IMD AND BACKSPLASH ASM)"
Near Buda, TX 78610
Leonardo
Job Details:
08/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for unit not spraying water. Test unit and found bad motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Near Killeen, TX 76549
Al
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW4816FW2
Arrived to inspect washer banging against the dryer.Ran diagnostics test mode and discovered the unit had no errors.Customer load size and distribution of clothes were out of balance.Customer instructed on proper loading process.All water lines were dry at the time of service.Job complete
Near Austin, TX 78749
Scott
Job Details:
08/16/2019
DRYER MAYTAG MEDC465HW0
"Arrived on site for dryer taking longer to dry roads. Used air vent test, found restriction and air. Advised customer to have a vent checked and cleaned. Job complete"
Near Austin, TX 78746
Luis
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL KSBP25FKSS01
"Arrived on site for unit not dispensing ice. Tested ice dispenser found stricter not engaging switches,removed dispenser housing found broken pin on bracket,replaced bracket assembly,tested ice dispenser unit working as designed.
Near Leander, TX 78641
Jonathan S
Job Details:
08/16/2019
REFRIGERATOR KITCHENAID KFIL27CXMS5
"(Dz) Arrived on site for ice maker not producing ice. Gained access to ice maker. Jumped terminals to advance ice maker cycle. Found Ice maker not responding. Tested motor resistance and found open. Replaced ice maker assembly and harness. Tested cycle and found all is working at this time.
Near Round Rock, TX 78681
Joel G.
Job Details:
08/16/2019
OVEN WHIRLPOOL RBD275PDQ8
Arrived on site to diagnose shorted broil element. Found it shorted and needing replaced. I replaced it under AUTHO limit and verified operations.
Near Austin, TX 78728
Wesley
Job Details:
08/16/2019
OVEN AMANA ACR4303MFW2
"Arrived on site and found unit control failed and preventing oven use, all checks good after replacing control and fuse. Unit is operating as designed."
Near San Marcos, TX 78666
Kevin
Job Details:
08/16/2019
WASHER WHIRLPOOL VAW3584GW1
"Arrived on site and inspected washer and found it unplugged, after reconnecting power drain pump is running. Cleared it and found no error codes in diagnostics. Replaced control board for pressure switch and ran a calibration cycle. No further repair is needed at this time, no water leaks detected at time of service, job complete"
Near Austin, TX 78739
Scott
Job Details:
08/16/2019
DRYER WHIRLPOOL WED75HEFW1
"Arrived on site for dryer making rattling noise. Tested unit and found unit very loud and rattling from inside. Took unit apart and checked belts rollers, blower housing. Could not find any failures. Put unit back together and all sounds normal now. Found small amount of went around blower housing clean went out.
Near Manor, TX 78653
Joseph C.
Job Details:
08/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site for “door will not stay down” complaint. Inspected unit and found friction oven off. Ordering new friction pads. No leaks detected' at time of service.; ordrng 2 WP8268961 (pad)s
Near Round Rock, TX 78665
Joel G.
Job Details:
08/16/2019
REFRIGERATOR LG LMXS30776S/00
"Arrived on site to install parts I previously ordered. Replaced parts, pulled vacuum, recharged to specs on high side, and verified no leaks per vacuum test. Unit starting to cool. Customer to give it 24-36 hours for it to get down to set temps. Replaced filter they had on hand. Verified no leaks detected. Customer to monitor it for a few days before putting food into fridge.
Near Austin, TX 78660
Wesley
Job Details:
08/16/2019
DRYER WHIRLPOOL WED5000DW2
Arrived onnsite and found unit to be a DW in 628. Nothing to work on in 636. Arrived onnsite and tested for poor drying condition. Found unit operating as designed in diagnostics. Advised customer on use and care.
Near Austin, TX 78704
Wesley
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived on site and found unit operating as designed. Replaced bins and broken shelf. All checks good.
Near Georgetown, TX 78628
Lou
Job Details:
08/16/2019
DISHWASHER WHIRLPOOL WDF540PADM3
"arrived on site to inspect dishwasher door falling open. Upon further inspection, I found that the friction pads had torn off. I replaced the friction pads and tested the unit. Unit operated as designed. I made recommendations for use and care and detergent/rinse aid use. No water leaks observed during service, job completed."
Near Smithville, TX 78957
Steve C.
Job Details:
08/16/2019
WASHER FRIGIDAIRE FFLE3911QW
Arrived on site for the unit is leaking water. Tested the unit and found the leak is coming from the hose on the valve. Replaced the hose and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Smithville, TX 78957
Steve C.
Job Details:
08/16/2019
MICROWAVE GE DVM7195FL1DS
"Arrived on site for the unit is not heating. Tested the unit and found the magnetron will turn on but found after five minutes the water will get warm. Will need to replace the magnetron, capacitor, and diode on the next visit. Will need a second man due to the height of the unit on the wall. Office will need to reschedule the customer.; ordrng 1 CNOTE (2 MAN)"
Near Austin, TX 78660
Wesley
Job Details:
08/16/2019
DRYER WHIRLPOOL WED5000DW2
Near Pflugerville, TX 78660
Wesley
Job Details:
08/16/2019
RANGE WHIRLPOOL WFC310S0ES3
Arrived onnsite and was informed and found unit door out of alignment. Corrected alignment and advised customer on repair. All checks good.
Near Austin, TX 78717
Jonathan S
Job Details:
08/16/2019
DISHWASHER KITCHENAID KDTE104ESS1
"Arrived on site for dishwasher leaking from bottom. Inspected unit and work area. Found water damage on cabinets next to unit. Performed diagnostics mode and found error F9-E1. Removed sump and inspected and found leaking water at diverter. Removed failed sump assembly and installed new. Tested operation and monitored for water leaks. All tested good, no water leaks present."
Near New Braunfels, TX 78130
Kevin
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
"Arrived on site and found refrigerator is disconnected from power, customer is experiencing circuit breaker tripping. Reconnected refrigerator to power and compressor began running and refrigerator powered up correctly. Remove rear panel and did not find any issues. Inspected all wiring and inspected evaporator and did not find any issues. Refrigerator did not trip breaker while on site, could not duplicate issue.
Near Georgetown, TX 78626
Joel G.
Job Details:
08/16/2019
REFRIGERATOR LG LMX28987ST/03
"Arrived on site to diagnose fridge not cooling. About 70 degs in both compartments. Single evaporator system. Tapped system and low side at 30 inch vacuum and high side at 170 indicating severe restriction. Customer also has issues with frz rail motor sliding properly. Informed customer I can replace drier and install an access valve, flush system to attempt to clear restriction but it may or may not work.
Near Georgetown, TX 78628
Lou
Job Details:
08/16/2019
WASHER MAYTAG MAV7650AWW
"arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they just moved into the home and they went to wash and found the unit leaking. Also, the load became off balance and hasn’t operated since. I checked voltage to the unit and got 124V. I checked voltage to the switch and got 124V. Checked ohms to the pressure switch and it was food. Checked voltage from the blue wire to the black wire at the gentle wash selection and got nothing. Checked blue to orange and same results. Checked blue wire to white wire (Neutral) at main source of power and got nothing. Checked availability of the selection switches and all are discontinued. I advised the customer of my findings
Near Austin, TX 78754
Joseph C.
Job Details:
08/16/2019
RANGE WHIRLPOOL WFG525S0HS1
"Arrived on site for “damaged cooktop” complaint. Inspected unit and found that I had correct cooktop, but side was severely dented. Will need to order new left side panel before repairs can be completed. Inspected one cooktop, that I was sent with. Looks correct. Unit is not hooked up and is at the Expressions warehouse.; ordrng 1 WPW10162245 (panel-side)"
Near Georgetown, TX 78626
Joel G.
Job Details:
08/16/2019
OVEN GE JGB605SET3SS
Arrived on site to diagnose center burner not coming on. I see burner sparking properly and verified gas flow. Found burner severely plugged up and unable to clear it. Burner assy needs replaced.. Verified operation after replaced burner and no leaks detected.
Near Copperas Cove, TX 76522
Al
Job Details:
08/16/2019
WASHER AMANA NTW4516FW3
"Arrived to inspect washer not working.Confirmed the complaint and attempted service test mode and unit did not respond to and selections.Removed and replaced the control.Reassembled and attempt service test mode and unit powered on for approximately 15 seconds.I heard unit make popping noises and a smell of something burning emitted from the unit.Removed and replaced the drain pump while talking to CS for instructions.Lid lock was stuck on the entire time, so I removed and replaced it.Tested unit and unit never allowed me to enter service test mode.Unit will require a new control for completion of service.Needs more work.Office to reschedule with customer.; ordrng 1 W11170317 (CONTROL )"
Near Austin, TX 78756
Scott
Job Details:
08/16/2019
DISHWASHER KITCHENAID KDTE104ESS1
"Arrived on site for leaking dishwasher . Ran diagnostics got diverter error . Ran wash test twice ,couldn’t duplicate leak . There is past evidence of past leaking under sump . Recommend replacing sump and motor . No water leaks detected at time of service ."
Near Georgetown, TX 78633
Thomas L.
Job Details:
08/16/2019
REFRIGERATOR KENMORE 106.5113921
Arrived on site for broken wires in door. Inspected the door to find the yellow wire is broken at the bottom of the door near the hinge. Unit will need a new freezer door.
Near Waco, TX 76708
Arthur B.
Job Details:
08/16/2019
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A
Arrived onsite for customer complaint of SxS refrigerator not cooling properly. Removed evaporator fan and found evaporator motor fan seized. Also found LEDs on display shorted as well. Removed and replaced evaporator fan and UI. Reassembled and tested. Unit began cooling immediately. No other issues found. All water connections were dry at time of service.
Near Spicewood, TX 78669
Paul
Job Details:
08/16/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived onsite for the refrigerator leaking a small amount of water on the inside of the unit around the filter area. I found water dripping out of the same hole on the water housing cover as the previous visit. I found water leaking from the ice maker tube where it enters the dual valve again and now it’s also leaking where the reservoir tube enters the fill valve. I called techline and spoke with Kurt file number 7725629915 to see if there had been any issues with the valve and he stated no, not to his knowledge at this time. I explained that the previous leak was at the icemaker tube where it enters the two way valve and I had checked the tube for burrs. Need to change the valve again, the reservoir, and fill tube. I also told Kurt the customers concerns with the shelves un-level and lower in the middle. Kurt advised trying to adjust the center shelf pillar and swapping the shelves from L-R. Ordering W10815476 TUBE-WATER, W11168758 RESERVOIR, &
Near Leander, TX 78641
Lou
Job Details:
08/16/2019
WASHER WHIRLPOOL WFW8740DW1
"arrived on site to inspect washer leaking washer. Upon further inspection, the customer advised that the unit is leaking water at the bottom of the door. I inspected the bellow and found a quarter size hole in the right side of the bellow. I removed and replaced the bellow and tested the unit. Unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78735
Scott
Job Details:
08/16/2019
WASHER WHIRLPOOL WFW75HEFW0
"Arrived on site for 9-1 error code . Door was locked .did get into diagnostics .got sensor code and over fill codes. Couldn’t run wash test , Could not get drain pump to actuate. Ordering air trap and pressure hose as well as a two-man do two units stacked and in a small closet. No water leaks detected the time of service, please call to set return visit; ordrng 1 2MAN and 1 W10903220 (AIR TRAP) and 1 W11044559 (HOSE PRESS)"
Near Austin, TX 78757
Tyler B.
Job Details:
08/16/2019
DRYER WHIRLPOOL MED6630HW0
"Arrived on site for blower wheel replacement, replaced blower wheel and tested good"
Near Cedar Park, TX 78613
Jonathan S
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW5000DW2
"Arrived on site for washer walking. Customer stated that unit moved and scratched the dryer. Inspected washer suspension, found no issues. Performed diagnostics mode and checked fault codes. Found error F7-E7 motor unable to reach target speed, flowed tech sheet procedure and all test passed. Ran manual high speed and agitation cycles back to back . Added 2 large towels to washer and ran rinse and spin cycle, failure did not occur. Found no mechanical failures. Unit was operating as designed, no water leaks present at time of service."
Near Spicewood, TX 78669
Andy
Job Details:
08/16/2019
REFRIGERATOR GE PFCS1RKZASS
Arrived on site for refrigerator not making ice. Tested and inspected unit and found top vent for cold air flow for ice maker blocked off due to possible ice buildup. Found that temp sensor possibly is misreading temperature. Recommend that unit gets defrosted to remove ice buildup in vent and to see if that will improve performance. Also instructed on how to do so safely and instructed to keep a close eye on unit to prevent any water damage.
Near Austin, TX 78732
Paul
Job Details:
08/16/2019
DRYER SAMSUNG DV45H7000EW/A2
"Arrived onsite for the dryer that started squealing thru the entire cycle. I found the idler worn out. I advised the customer to replace the idler assembly, rollers and the belt due to the age of the unit. I explained to the customer that I would vacuum the chassis out on the return visit. and 1 DC93-00634A (ASSY MOTOR PARTS;27" DRYER)"
Near Buda, TX 78610
Brandon
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW4850HW1
"Arrived on site for customer complaint of unit not finishing cycle, I didn’t find any error codes in diagnostic mode, I ran calibration, and tested all functions of unit, water valves, drain pump, agitation, spin, unit tested good."
Near Austin, TX 78723
Joseph C.
Job Details:
08/16/2019
MICROWAVE WHIRLPOOL WMH31017AS1
Arrived on site for “microwave will not shut off” complaint. Inspected unit and found stuck monitor switch. Freed switch and cleared blockage. Tested unit. Unit is performing as designed.
Near Austin, TX 78730
Paul
Job Details:
08/16/2019
MICROWAVE KITCHENAID KOCE500ESS05
Arrived onsite for the microwave still getting an F6E8 error code. I tested the door switches and harness again per techlines request an found the switches and harness good. I checked voltage at the cavity light transformer with the door open and had 0VAC across it but had 121VAC to ground so the neutral circuit was missing. Using the transformer as L1 I started at the filter board tracing the neutral circuit and found that it dropped out at the cavity thermostat. I bypassed the cavity thermostat and tested the unit. The unit worked as designed. Upon further inspection I found that one side of the thermostat had gotten hot and about 2 inches of the white wire had overheated. The thermostat and possibly the harness will need to be replaced. There might be enough wire to cut out the bad part and add another spade terminal. Ordering c-notes. ; ordrng 1 C-NOTES
Near Manor, TX 78653
Joseph C.
Job Details:
08/16/2019
MICROWAVE WHIRLPOOL WMH32519FS1
Arrived on site for “peeling and inoperative control panel” complaint. Inspected unit and found control panel faulty. Removed and replaced faulty control tested unit. Unit is performing as designed.
Near Georgetown, TX 78633
Thomas L.
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL KRFF305ESS00
Arrived on site for noisy operation. Found that the manufacturers Power cord label was vibrating from the condenser fan Air movement. Corrected the loose label. All operations are now normal and all water connections are dry.
Near Austin, TX 78757
Tyler B.
Job Details:
08/16/2019
WASHER WHIRLPOOL MHW6630HW0
"Arrived onsite for tub replacement. Replaced tub and tested good, no leaks on site"
Near Copperas Cove, TX 76522
Al
Job Details:
08/16/2019
WASHER MAYTAG MVWX655WD1
Arrived to inspect washer not filling.Confirmed the complaint and ran diagnostics test mode and unit worked as designed.All water lines were dry at the time of service.Job complete.
Near Austin, TX 78736
Leonardo
Job Details:
08/16/2019
MICROWAVE KITCHENAID KHMS2056SSS0
Near San Marcos, TX 78666
Brandon
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW8500DC0
"Arrived on site for customer complaint of unit making noise, found loose change below washplate, I removed change, unit tested good."
Near Austin, TX 78746
Wesley
Job Details:
08/16/2019
WASHER WHIRLPOOL WFW92HEFW0
Arrived onnsite and advised customer on use and care for normal dispenser possibilities. All checks good. Unit is now operating as designed.
Near Manor, TX 78653
Joseph C.
Job Details:
08/16/2019
DRYER WHIRLPOOL WED4815EW1
Arrived on site for “broken door switch” complaint. Inspected unit and found broken door switch. Removed and replaced door switch. Unit checks good. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Hewitt, TX 76643
Arthur B.
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW8500DC4
Arrived on site to install new lid on top load washer. Removed and replaced faulty lid. Reassembled and tested. Washer now locks as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78750
Andy
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WSF26D2EXF01
Arrived on site for refrigerator not making ice. Tested and inspected unit and found no ice buildup in water fill tube. Cycled ice maker and ice maker would not cycle. Removed failed part and replaced with new. Cycled new ice maker and ice maker cycled properly and all operations are normal.No water leaks present at time of service.
Near Leander, TX 78641
James
Job Details:
08/16/2019
COOKTOP KITCHENAID KGCC566RBL07
Arrived on site and tested operation. Unit tests good but customer was cooking when the igniters began sparking and an electrician found the circuit open. Inspected cooktop components and found igniter switch harness has exposed wire. Installed new harness and tested. Unit tests good. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS00
"Arrived on site for refrigerator not freezing in FC and not making ice. Inspected unit and work area. Found ice buildup on top left side of RC evaporator. Found improper frost pattern on FC evaporator. Found possible seal system failure. Will need to check system pressure. Will return with compressor, filter drier and both evaporators. Will need authorization to complete repair. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 TJAF120 (ACCESS VALVE ) and 1 W10865322 (FC EVAPORATOR ) and 1 W11025999 (COMPRESSOR ) and 1 W11035643 (RC EVAPORATOR ) and 1 W11109499 (DRIER)"
Near Cedar Park, TX 78613
Lou
Job Details:
08/16/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
"arrived on site to inspect ice build up in the refrigerator. Upon further inspection, I removed the crisper drawer and found a large block of ice on the bottom of the fresh foods cabinet. Also f mud ice built up in the evaporator drip pan. I removed the ice and then removed the back panel to inspect the drain tube. Removed the drain tube and found it clogged with debris. Removed the debris and reinstalled the drain tube. Also sealed the drain tube with silicone. Using my steamer, I removed the remaining ice from the drip pan and could hear the water going down the drain tube. Advised the customer of my findings and repairs. No water leaks observed during service, job completed."