"Arrived on site for washer still having power failure issues . Found breaker off and washer with load of wet clothes in tub. Removed clothes . Ran diagnostics, no error codes . Ran all set of test wash . Reran step 12 twice . Ran quick wash . Also reloaded wet load and ran a drain and spin . No failures occurred. Breaker not tripping . Outlet getting correct voltage and polarity. Can not duplicate any faults at time of service Called tech line documented findings. SR 22422129. No water leaks detected at time of service. Job complete"

Arrived on site for dishwasher showing f2e2 on ui. On arrival confirmed issue and found w11402115 ui corroded and broken. Will need office to get authorization before repair. ; ordrng 1 Needsautho!!! (Need autho!!!)

"Arrived on site to test unit KRMF706ESS05 for not dispensing ice. Upon arrival customer stated unit is producing ice but will not dispense. Verified issue, dispenser motor engages but no ice is dispensed. Removed ice bin and found auger motor shaft missing. Customer provided shaft. Installed shaft and tested operation; cubed and crushed ice now dispense properly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Refrigerator model WRT541SZDM03 icemaker was not turned on for maintenance. Customer said they turned it off, pulled the refrigerator out, and flushed the line behind it. Ensured water was turned on, activated icemaker, and it cycled. Noticed water ran down the side behind the evaporator cover. Removed icemaker and found the fill tube frozen over. The ice was kind of dirty; possible sediment caused slow flow and buildup. Removed ice, harvested, cycled icemaker, and it filled with water with no leak. Refrigerator is working as intended. No leaks detected the time of service."

"Arrived on site to inspect refrigerator JF36NXFXDE01 ice maker not making ice. Upon further inspection, I tested temps in the FC=4 degrees. Using my jumper wire, I tested the ice maker and found it would not harvest. I cycled power to the unit and retested and got the same results. I gained access to the ice maker to find the harness was not fully connected. I adjusted the harness and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Refrigerator WRX986SIHZ03: Removed and replaced previously diagnosed parts.ice box fan w10846539, evap fan w11603851. Ran diagnostics on icebox fan and evaporator fan; icebox fan came on and ramped up. Ran diagnostics on evaporator fan and baffle; evaporator fan came on and is running. Turned on icemaker. Advised customer to allow at least 24 hours for temperature to adjust and start making ice. Refrigerator is working as intended. No leaks detected at times of service."

"Dishwasher MODEL WDF332PAMS0. Verified noise complaint during operation. Noticed no water in unit, causing wash motor to run dry. Checked inlet water sourcesupply was on. Found water valve connector not fully seated. Reseated connector and ran dishwasher. Unit filled with water, washed, and drained properly with no unusual noises. Dishwasher functioning as intended. No leaks detected at times of service."

"WMH31017HS10. Removed previously diagnosed parts. Installed upper and lower interlocks w11551558, w11551761 and 20 amp fuse W11707984 Retested microwave; it heats with no other issues. Microwave is working as intended."

"Arrived on site to apartment 1211 for WMH31017HS10 with issue of tripping breaker. Upon arrival, inspected unit and the breaker is in tripped position. Maintenance team has had breaker replaced per last visit instructions. I restored power to unit. I test unit by heating cup of water. Unit tripped breaker. After 5 more test at 1 minute. Breaker only tripped once. The tenant states that the issue happens intermittently which is what I am finding. I contacted Techline for assistance. Spoke with Brandon. Explained test done and issue being very intermittent. Need to advise maintenance to have outlet checked or replaced and to give breaker tripping nuisance information. Case# 22420561. I spoke with maintenance and gave information"

"Arrived on site to apartment 4202 for dryer WED560LHW2 with issue of F1-E1 error code. Upon arrival, ran diagnostics and get error code F1-E1 motor or heater failure. I cleared code and test with time dry. After a couple seconds motor stops for a second then continues on its own then after a couple minutes motor stops again and error code re appears. ; ordrng 1 W11780156 (Control) and 1 W11234001 (Motor) and 1 W11310055 (Harness)"

"Arrived on site for washer NTW4516FW4 with issue of not operating. Upon arrival, ran diagnostics and there are no saved error codes. Ran an automatic test cycle and completed correctly. Customer test unit running a normal cycle with laundry and detergent. Did find using too much detergent was being used. Advised customer on operating instructions. Unit is operating as designed. Job complete"

"Arrived on site for dishwasher WDF332PAMS0 with issue of start button not working . Upon arrival , ran diagnostics and get error code F2-E1 stuck key. I replaced control W11683481. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site to test unit KRFF577KPS03 for no ice or water. Upon arrival customer stated no ice production and water trickles from dispenser. Verified issue; extremely low water pressure at dispenser. Removed filter, full pressure immediately restored. Advised customer to stop purchasing filters from Amazon due to widespread complaints of short lifespan. Recommend genuine filter from big box store. Once replaced, full ice and dispense function will be restored. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit WED9400SZ1 for noise. Upon arrival customer stated a high pitched noise is present when cycle is engaged. Verified issue by engaging a dry cycle; after 30 seconds a high pitched squeal was present. Gained access to internal components and found roller bearings and pulley wheel seized. Proceeded to replace pulley wheel, roller bearings and belt using a repair kit (4392067). Reassembled and tested; noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit WTW4816FW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WTW4105SW0 for not draining. Upon arrival customer stated unit stopped mid cycle with lid locked and water remained in the tub. Cycled power, lid unlocked. Found tube full of water. Evacuated all water and gained access to drain pump and harness, found pump spade terminal over-crimped causing a broken wire and loss of pump operation. Repaired harness by installing a new spade connector and secured connection. Tested unit, drain pump now energizes properly. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11603811) and ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site (Unit A4) to test unit WDF341PAPW2 for flashing lights. Upon arrival tenant stated unit intermittently loses power and will restore when pressure is applied to the console. Verified issue, found no console response and no voltage present at the terminal block. Removed unit from cavity and inspected power source, found power cord very loose in the outlet causing intermittent power loss. Advised maintenance, outlet will need to be replaced to resolve issue. At the time of service unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit MVW6230HW0 for not detecting water and screech noise. Upon arrival customer stated paint is flaking from the top panel and entering the wash basket, and a high-pitched screech/whistle is present during final spin. Also a no water detected message will flash intermittently.Entered service mode and found no stored error codes. Ran a test cycle and verified belt slipping on the cam, with a high-pitched whistle present during deceleration. Inspected top panel and found rust in multiple areas causing paint failure. Proceeded to replace splutch assembly (W10721967) and belt (W11239857). Retested unit, screech noise has been eliminated; however, high-pitched whistle persists during spin. Unit will require replacement of the gearcase, top panel, and inlet valve as a precautionary measure to fully resolve concerns. Will be ordering additional parts to ensure completion on return visit. Ordering parts, office to reschedule.; ordrng 1 W11423769 (Top panel) and 1 W11543994 (Control) and 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11220230 (Valve)"

"Arrived on site to test unit WED500CMW0 for short cycling. Upon arrival customer stated unit will not complete a full cycle and stops at varying times. Verified concern by running a test cycle; unit is heating properly and airflow is within normal limits. Further inspection determined moisture sensor strip harness is failing, causing inconsistent cycle termination. Advised customer to utilize timed dry cycles until repair is completed. Ordering moisture sensor harness, no parts installed, office to reschedule.; ordrng 1 W11568017 (Harness)"

"Arrived on site (Unit 10407) to test unit WTW4855HW3 for noise. Upon arrival tenant stated unit produces a grinding noise during agitation. Entered service mode and ran a diagnostic cycle; all components engaged properly with no abnormal noise present during testing. Inspected lower drive components and found a foreign object lodged in the pulley shield, making contact with the cam splines when the basket is loaded with water. Removed obstruction and verified proper operation. Advised tenant to maintain load sizes between 2050% of basket capacity to prevent recurrence. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit WDF332PAMS0 for not draining. Upon arrival customer stated unit drains properly but does not dry well. Entered service mode and ran a diagnostic cycle; opened door mid-cycle and observed excessive oversudsing. Verified heating element is energizing and operating properly. Provided customer education on proper detergent usage, advised to discontinue use of pods due to soft water conditions and switch to liquid detergent with reduced dosage per load. Also recommended routine cleaning cycles and use of rinse aid to improve drying performance. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to look at model KDTE254ESS0 for customer complaint of unit not starting a cycle. Found issue with control and console. I replaced control and console, unit tested good. Parts used w10866124 and w10902370"

Arrived on site to look at model WFW6720RR0 for customer complaint of unit leaking. Foudn pin hole leak coming from drain hose. Ordering drain hose. ; ordrng 1 W11551765 (Drain hose)

Arrived on site to replace previously diagnosed parts on model woed7030pz00 i replaced both upper and lower blower fans and control. Unit is still giving error code. Ordering both controls to replace at the same time as well as UI; ordrng 1 W11261165 (Control) and 1 W11261164 (Control) and 1 W11670539 (UI console)

Arrived on site for washer keeps filling and spinning . Ran diagnostics got 2-1 stuck hmi button . Ordering hmi . Set return for 2/10 am if possible. Nomwater leaks detected at time of service. Called safty same sr # . ; ordrng 1 W11675701 (Hmi)

"Arrived on site to inspect washer model WTW4955HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11608056"

"Apartment building 4 unit 431. Arrived onsite for dishwasher WDP540HAMZ4 not washing properly. Found error for wash motor failure. Tested and confirmed motor not functioning, unit is filling. Found sump in box was incorrect. Ordering corrected sump and motor assembly. Set to return friday the 6th; ordrng 1 W11613479 (Sump and motor assembly)"

"Arrived on site to inspect washer model WTW4955HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11608056"

Arrived on site to look at model KFGC506JSS01 for customer complaint of front two burners having lighting and flame issues. Found burner caps reversed and ignitors needed cleaning. Unit tested good after cleaning ignitors and switching the burner caps.

"Arrived on site to inspect dishwasher model KDTS324SPS0 with broken rack mount on third rack. Upon further inspection, I verified that the mount is broken. I ordered the right upper mount. Office to schedule when part is available. No water leaks observed during service. ; ordrng 1 W11675848 (Right mount)"

Arrived on site for cooktop knob having friction when turning. Found knob for front left burner is difficult to turn. Removed panel. Replaced entire manifold. Vefified operation. This burner is a dual burner so it has more resistance. Call complete

Arrived on site with new dispenser cover. Replaced cover. And vefifies operation. Call complete

"Arrived onsite for failed compressor, replaced compressor W11557425, UV drier WPW10143759 and added access port W11506635. Pulled vacuum and charged unit to spec. Observed good running pressure and heat exchange. Advised customer on repair. Advised to observe for proper cooling before loading again with groceries. No leaks at time of service."

"Arrived on site with 2nd man JU. Upon arrival, down stacked dryer from washer. Disassembled unit and found drain pump filter is completely blocked. Inspected drain hose at tub and is good. Cleared all debris from pump. Test drain pump and is good. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for leak from drawer repor WFW560CHW4. Tested and inspected parts and pieces and unable to replicate. Advised maintenance that tif the drawer is not fully seated it can leak during fill. No parts. All checks good. No leaks at time of service.

"Arrived on site for washer MVW4505MW2 that was not unlocking the lid. On arrival the unit was outside in the customers front yard, with the latch removed from its position and dangling out the front. Customer said they had to force the lid open, and tried to work around the latch issues to run some cycles. I replaced the latch only, W11670519. Several parts were missing from the unit, including the strike and it's screws, the bezel for the latch, and the harness / pressure hose cover for the rear. Advised customer they would be responsible for replacement of these parts. Once the latch was installed I concluded repair, there is no power to the machine to test it. Repair completed, noone on site to sign for ticket."

"Electric dryer model WETLV27HW3. Customer complaint: dryer not turning on. Tested time dry and auto dry cycles; dryer started on both and reached proper temperature. Noted vent hose behind unit is nearly completely smashed flat, which can cause extended dry times and inefficiency. Advised builder should address bent/smashing hose and may need to drill side vent hole for proper installation. Otherwise, dryer functions normally."

"Dishwasher model WDT750SAKZ3 verified as working. Ran diagnostics with no fault codes. Performed component test on heater, which came on and got hot. Started a normal wash cycle. Ran water through kitchen faucet and noted it took about a minute to get hot. This is a new build with tankless water heater set to 120?. Dishwasher filled and washed with internal water temperature around 110?. Dishwasher is functioning normally. Advised job supervisor to have homeowner run faucet hot before starting dishwasher. They can also increase water tank temperature for hotter water and use rinse aid for optimal drying. Dishwasher is working as intended. No leaks detected at times of service."

"WMH32519HZ10 Arrived on site for a otr microwave with door issues. On arrival, I verified the door, leaning down, making it uneven with the control. I'm ordering the ss door office. Please reschedule the client when part arrives.; ordrng 1 W11173823 (Ss door)"

Arrived on site for a washer WTW4816FW3 with clothes stuck under the agitator. I found a small pair of jeans had gotten one of the legs balled up and stuck. I removed the agitator and the jeans. Recalibrated and ran a full factory cycle without any issues. Unit is operating as designed. No leaks detected while on site.

Arrived on site to install ordered parts on an KOCE507ESS05 oven. I installed the baffle w11234761 and fan assembly w10860984. I heated to 300 degrees without any sounds or issues. Unit is operating as designed.

Arrived on site to diagnose dishwasher not drying properly. Placed unit into a test cycle and verified no heat during the drying portion of the cycle. Inspected the heating circuit and found the heating element to be broken and not energizing. Removed the defective heating element and installed a new heating element. Reassembled unit and ran a complete test cycle to verify proper operation. Unit is now heating and drying as designed. Checked unit thoroughly for leaks during and after testing no leaks present at this time. Unit testing good. Job complete.

Arrived on site to diagnose microwave starting but shutting off. Test unit and found door not making contact correctly with bottom switch holder. Secured the switch holder correctly test unit and unit test good job complete.

Arrived on site for leaking dishwasher . Found toe kick insulation damp on right side . Door insulation is dry . Ran diagnostics test wash and no leaks found . Diverted area dry . All connections dry. Ran test wash 2 more times . No signs of any leaks. Advised on soap usage . Job complete

Arrived onsite for range KSGG700ESS3 not cycling properly. U it will preheat but struggling to reignite. Found weak igniter. Replaced WPW10324262 and tested. Unit now functions properly. Job complete

"Arrived on site to diagnose dishwasher leaking from the left side. Inspected and tested the unit. Found the filter installed upside down, which was restricting water flow and causing the spray arm to deflect water improperly, resulting in leakage. Removed and reinstalled the filter correctly. Verified spray arm movement and operation. Leveled the unit to ensure proper drainage and alignment. Ran a full test cycle and monitored operation. Unit completed cycle with no leaks present at this time. Job complete. Apartment #11208"

Arrived onsite WED560LHW unit 10310 for loud dryer. Repaired unit with warped blower wheel vibration by replacing the blower wheel W11327190. Unit is now operating as designed. Advised tenant on repair. All checks good.

"Arrived on site to diagnose customer concern of the smaller oven turning on and off more frequently than the larger oven. Tested unit and monitored oven operation. Found the igniter on the smaller oven to be weak and not maintaining proper heat, causing short cycling. Replaced the igniter and retested the unit. Smaller oven now ignites properly and maintains temperature as designed. Advised customer that the smaller oven will naturally cycle on and off more often than the larger oven due to its smaller cavity size. Unit tested good. Job complete."

Arrived on site to diagnose dishwasher not starting. Verified customer complaint and attempted to start the unit. Found the start button unresponsive and the unit would not initiate a cycle. Checked user interface and tested control board for proper input and output signals. Determined the control board was faulty and not recognizing the start command. Replaced the control board and reassembled the unit. Tested dishwasher through a complete start-up and wash cycle. Unit started and operated normally. Unit tested good. Job complete.

"WDT730HAMZ1. Verified start button was not working on control console. Removed and replaced control board w11683480. Tested all buttons on console, and all buttons work. Started dishwasher on a normal cycle, and it filled, washed, and drained. Dishwasher is working as intended. No leaks detected at times of service. WDT730HAMZ1."

"WRT318FZDM11: Verified chattering noise coming from behind unit. Pulled out refrigerator, removed back panel, and found condenser fan motor rubbing against housing. Removed condenser motor, installed padding w11113654 on condenser motor, then reinstalled to fan shroud. Plugged in unit; fan no longer rubbing on shroud and making no noise. Refrigerator working as intended. no.Leaks detected at times of service."

Arrived onsite MED4500MW0 for unit with poor drying and found unit unable to dry due to out of code excessively ling dryer duct tied into the bathroom exhaust and run to the other end of the home. Advised xuetomer that the duct was too long and soft duct preventing sufficient airflow for proper drying. No parts.

"Arrived on site for no cool in fresh food section. Per customer she found ice in vent and defrosted unit before visit,removed cover found some ice build up on evaporator uploaded picturs,found evaporator thermistor on wrong location of evaporator, placement was on suction line against tube and liner wall. Diagnosed a defrost issue and not sealed system. Removed ice ,powered unit and let run,frost forming on evaporator uploaded pic,removed compressor cover no signs of leak,3 way valve tubing does have hard bends but no leaks. Secured thermistor to correct location on inlet tube of the evaporator reassembled unit,powered unit on,let run good cold air from cover ."

"Arrived on site to follow up on ice machine WUI75X15HZ02 that has an unresponsive and unpowered user interface. I installed a new UI W11357230, and Control W11034363. Ran unit and found UI is still unpowered and unresponsive. Checked harness from control to UI and found 14v DC not present. Checked at the control and found the pin on the control is also unpowered. This likely indicates a failed transformer, and is not providing DCV to the control to run the UI and other components. Ordering new transformer / harness to resolve. Set return trip for 2/9. ; ordrng 1 WPW10485951 (Transformer) and 1 W11123917 (Main Harness)"

"Arrived to 4302 for RC door dent. Upon arrival, confirmed dent. Picture taken. Replaced W11223753 nameplate and LW10912075 door. Tested unit and now unit is functioning as designed . No water leaks detected at this time . After photo taken"

Arrived on site for ice machine KUIX535HPS01 overproducing ice. Removed and replaced bin thermistor with new WPW10511923 after finding it out of range. Unit now working as designed with no leaks present.

"Arrived on site to test unit WTW8127LC0 for not operating. Upon arrival customer stated unit leaks from underneath and flashes an error code anytime power button is pressed. Applied power to unit and verified F3E5 (mini bulk system error) immediately present; bulk sensor not detecting detergent despite drawer being full. Inspected bottom-end components and found widespread rust on internal components, indicating tub seal failure. Due to prolonged water intrusion, stator and clutch have potentially been compromised. Unit will require replacement of the gearcase, stator, clutch, slider, rotor, and dispenser assembly to resolve condition. Ordering all required parts, no parts installed, rescheduled for 02/06 AM. Customer advised appointment may be adjusted pending part availability.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11413407 (Dispenser assembly) and 1 W11510461 (Wash plate)"

"Arrived on site to test unit WTW4816FW3 for humming noise. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect refrigerator WRS315SDHM13 noises. Upon further inspection, I found the unit in a vacant new build home and the unit was in defrost mode. I cycled power to the unit and placed it in diagnostics and tested the evap fan motor and found the unit making a very loud vibration noise. I pressed down on the evap cover and the noise stopped. I removed the evap cover and using the gaskets provided for today's service, I placed the gaskets alone the outer sides of the inside of the cover and re-installed the cover. Retested the fan motor in diagnostics and the unit is operating as designed and much quieter. No water leaks observed during service, job completed. W11159728, W11159728. No one on site to sign for receipt."

"Arrived on site to inspect wall oven WOS51EC0HS20 control panel in lock mode. Upon further inspection, I attempted to get the unit UI unlocked and placed into diagnostics, but it would not respond. I cycled power and removed and replaced the control panel and tested. The unit is operating as designed. I assisted the customer in downloading the Whirlpool app on their phone and connecting the unit to Wi-Fi via the app. Tested the app and the unit continues to operate as designed. Job completed W11600370"

"Arrived on site to inspect wall oven WOES3030LS01 with no power. Upon further inspection, I found the display blank and checked the breaker to find it tripped. The breaker is a Square D 30amp GFCI. I cycled power at the breaker and pulled the unit out to gain access to the main control. While pulling the unit out, I found that the pigtail power cord was installed above the unit behind the microwave. I was able to get the unit out far enough to test. I removed the ground and performed a burnout on Bake at 500 degrees. While testing, I checked voltage at the control and found 250V. I tested amp draw to the bake (12amps) and broil (15amps) elements. Once the unit completed the burnout, I allowed it to cool then performed a second burnout on Bake at 500 degrees with the ground reconnected. The unit completed the second burnout and continued to operate for approximately 15-20 minutes afterwards. The unit is operating as designed and no parts installed. I made recommendations for use and care, job completed."

"Arrived on site to inspect range WFES5030RZ0 arcing and now one of the burners doesn't function. Upon further inspection, the customer advised that they were using the cooktop burners and a blue flash with smoke came from the back left side of the control panel and the front left burner stopped working. I removed the back panel to gain access to the harnesses and found where the cooktop harness had been pinched in between the control panel and back panel and cut the wire causing it to short. I showed the customer my findings and advised that I would have to contact Whirlpool Safety and get my findings documented and order parts. I am ordering the cooktop harness, main harness, front left element and front left burner switch and the office will schedule return service.; ordrng 1 W11737120 (Cooktop harness) and 1 W11729984 (Main harness) and 1 W10857622 (Front left burner switch) and 1 W11517959 (Front left element)"

Arrived on site to diagnose oven not working giving error code. Test unit and found F2E1 error code. Found bad console replaced console test unit and unit test good job complete.

"Arrived on site. For no cool in fresh food section. Freezer cooling correctly, compressor making odd popping noise,replaced the compressor and 3 way valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,ran diagnostic test 40. Good pressure on fresh food and freezer cool down. Reassembled unit compressor and fans powered on. ; used 1 W11592010 (Compressor) from stock"

"Arrived on site. Replaced fill tube assembly, icemaker and installed a new updated ui control,ran diagnostic icemaker passed harvest ran a fill test passed. W11763849,w11515313,w11646196"

"Arrived to 7108 for no cool. Checked temp in both sections reading 0 and 37 uploaded pictures,left both doors open to allow unit to warm up,unit powered on and started cooling down. No one available for signature."

Arrived on-site for washing machine needing new control board w 11607637. On arrival installed port and tested unit and found no leaks in washer working as designed.Call complete

"Arrived on site for a washing machine model MVW6230RHW5 that has a broken latch and bezel. Inspected unit and work area. I confirmed the customers' complaint and found the latch broken, but the bezel was still okay sitting on the bottom of the basket. I ran the unit through diagnostics and found an F0 E5 (off balance load) and F0 E7 (load detected when running the clean washer cycle) error codes. I checked the suspension and found it was good. I checked the basket and found the basket properly secured to the drive shaft. I found no leaks underneath indicating any gearcase failures. I replaced the latch assembly W11700916 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site for dryer with broken door. On rival confirmed issue and found outer door broken and needs to be ordered and replaced. I'm ordering WPW10284127 outter door. Office reschedule, once availability of part is known.; ordrng 1 WPW10284127 (Outter door)"

"Arrived on site to look at model KRFF302ESS09 for customer complaint of noise issue. Found noise coming from evaporator fan motor and housing. I replaced fan motor, unit tested good. Part usedw11750337"

"Arrived on site for an electric wall oven model WOES3030LS01 that is not heating properly on the broil element. Inspected unit and work area. The customer advised that the broil element will initially come on. But then we'll turn off within thirty seconds if running it. I asked the customer if they left their door open when they broil, which she advised that she does. I did explain that this is a normal operation due to a safety feature. I explained with the controls right above the oven door, leaving the oven open during a broil. Can cause issues with the controls. I explained that while baking or broiling within this oven, she would need to have the door closed. I tested the broil element and found it working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a refrigerator model KRFC302ESS09 that has a door that won't close right. Inspected unit and work area. The customer stated that the right hand door sometimes seems to pop open if you slam the left-hand side and they didn't know if there was a seal issue or not. I did explain to the customer that the right hand door does not seal all the way around due to the million in the center. I showed him that there are two little sections at the top and the bottom of the mullion that make the right-hand door seal not completely sealed against the cabinet and easier to open. I explained this is a normal operation and will not cause any cooling issues. However, I did find the refrigerator leaning forward, causing the door not to close when it was slightly popped open. I did adjust the feet on the. Refrigerator to lean slightly back, and when testing again, I found the door slightly pop open and close itself. The unit is working and operating as designed with no leaks present during service. Call complete. No parts were installed."

Arrived on site to follow up on WRS321SDHZ11 that was leaking down the FC liner. Added extension from kit W11750811. Used some silicone to seal to the back of the liner. Added a thicker zip tie to the extension as well. Verified no leaks present. Repair completed.

"Arrived on site for a washing machine model WTW4850HW1 that is making abnormal sounds during cycles and is going off balance on every load. Inspected unit and work area. I checked the suspension and found the suspension was weak and bouncing. I checked the basket and found it wobbling on the drive shaft. I ran the unit into a manual spin and found the bearings within the gearcase running dry and sounding like an airplane taking off. I checked underneath and also found the belt and splutch assembly worn and stripped. I replaced the splutch assembly W10721967, belt W11239857, gearcase W11454372, hub assembly W10528947, and suspension W11217817. I calibrated the machine and ran the unit through an auto test. I found all portions of the machine working and operating as designed with no leaks present during service. Call complete."

Arrived on site for refrigerator not dispensing water. On arrival found unit was dispensing water but it had temporarily frozen over due to possibly colder temps In the fresh food side. Instructor customer on maintaining temps and showed them how to prevent reservoir from freezing over again. No league's present call complete

"Arrived on site for refrigerator not making ice. On arrival i found ice bin a 1/4 full. Found temps in unit at 37 and 0 degrees (actual). I found not rotating around when forced into harvest and replaced it with w11700250. Techline wouldn't answer and I was unable to report findings, will need techline notified of findings. Call complete"

"Arrived on site for oven WOES3030LS01 with issue of tripping breaker. Upon arrival, there is no one home. Mr. Opened garage remotely and gave authorization to enter. I inspected unit and is powered on. I ran diagnostics and there are no saved error codes. I preheated oven 350 and preheated correctly without tripping the breaker. I then preheated to 500. I allowed unit to operate at 500 for :30 minutes to allow for the required element moisture burnoff to happen per protocol for tripping breaker issues. I allowed unit to operate for additional :15 minutes. I could not get unit to duplicate a breaker tripping issue at this time. Unit is operating on a Seimans 30 amp gfci breaker. I recommend have breaker replaced with a 40 amp gfci breaker per install instructions for electrical requirements. I uploaded page from manual to SD. Job complete"

"Arrived on site for SAFETY with range WFGS5030RZ0 with issue of fire during clean cycle. Upon arrival , unit is uninstalled and in garage. The gas supply line was cut by firefighters. I found inner oven glass shattered. I inspected unit. There is no signs of fire on baking burner or flame spreader. Found soot all over cavity of oven mainly at top and all over broil element. Uploaded all pictures to SD. I ran an extension cord to power unit on. Ran diagnostics and get F3-E0 oven sensor open or shorted. I contacted Techline for assistance and spoke with Dylon. I explained issue and could not find source of fire. I sent requested pictures. case # 22403596Needs heavy cleaning and many parts replaced. Tech said to advise customer next time clean cycle is being done to be sure to clean oils and grease. Contacted SAFTEY team and spoke with Angie. Explained issues and information from Techline. Notes were documented. Customer will be notified about a replacement . MfrRef # 22341493. Job complete"

"Arrived on site for microwave MMV5227JZ01 with issue of only warms but does not get hot. Upon arrival, customer demonstrated with plate of food. Unit begins normally and finishes after 3 minutes, food is only slightly warm. When trying to heat again, the magnetron does not even buzz and there is no heating. Found that if unit rests. Then magnetron will operate but only warms food. Need to order magnetron sensor, also ordering transformer, harnesses and resistor. Magnetron, diode and capacitor were all changed on previous visit about a week ago. Office to reschedule ; ordrng 1 Resistor (W11259892) and 1 W11383534 (Harness) and 1 W11334600 (Harness) and 1 W11545872 (Transformer) and 1 W10557536 (Humidity sensor) and 1 W11679669 (Thermistor)"

"Arrived on site for washer NTW4519JW2 with issue of pump running continuously. Upon arrival, ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per Service Pointer #: W11766193. Replaced control W11607637. Calibrated unit. Test unit and is operating as designed. No leaks present. Job complete"

Arrived on site to replaced previous diagnosed and ordered parts. I replaced the right door spring and link. I reassembled the dishwasher and the door is now operating as designed. I informed the customer that the cabinets have issues in that they are loose and may have contributed to the dishwasher being unstable. No water leaks observed during service. 8194001 WP8270020

"Arrived on site to inspect dishwasher not washing. Upon further inspection, I placed the unit into diagnostics and observed error code s10-1 6-6 6-4 9-1. I tested the dishwasher and found the diverter motor could not find the home position. I gained access to the motor and found corrosion on the diverter motor and harness connector. The motor and harness will need to be replaced. I am returning with prescreened parts and ordering the harness. Office to schedule return service. WPW10612062; ordrng 1 WPW10612062 (Harness)"

"Arrived on site to inspect washer not spinning out clothes. Upon further inspection, I placed the unit into diagnostics and observed error code F3E2. Gained access to the underside of the machine and found that the gear case was not installed properly. I gained access to the valve harness and the thermistor and found that the thermistor was reading out of spec. I corrected the problem with the gear case and I installed the valve assembly. I tested the washer on a quick cycle and found that it is operating as designed no water leaks observed during service. W11172234"

Arrived on site for refrigerator not cooling. Found temps at 35 and 46. Removed evaporator cover and confirmed unit has barely a frost pattern. Unit will need a new compressor. Office will call to schedule.Phone is 238-345-2030. Last name is Kovoor; ordrng 1 W11706878 (Compressor) and 1 W11506635 (Acess valve) and 1 WPW10143759 (Drier)

"Arrived on site. Found unit over cooling,powered unit off,disconnected damper harness powered unit on no air seeping around damper or from damper attempted to enter diagnostic,unit would enter diagnostic then kick itself out diagnosed unit will need a new main control. ; ordrng 1 W10173398 (Control)"

"Arrived on site for refrigerator KRFF507HPS03 with issue of not making ice. Upon arrival, inspected unit. Ice container and ice tray mold are empty. Ran a harvest test and completed correctly. Ran a fill test and valve energizes but does not fill. Found fill tube is frozen. I cleared ice and replaced heater. Test fill and now fills correctly. Test ice box fan and did temperature test and are good. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to inspect dishwasher model Wdta50sakz0 with no power. Upon further inspection, I verified proper voltage incoming. I gained access to the UI control and measured 12VDC going to the UI control. I found that the UI has failed internally. I replaced the UI control and reassembled and tested the unit. It is now operating as designed no water leaks observed during service. W11460962"

"AED4675YQ1 Arrived on site for a dryer not heating. On arrival, I verified no heat. I tested all fuses, and element all were good . Further inspection I found the timer had failed. I replaced the timer then tested dryer is heating. The product is working as its designed."

"Arrived to 4405 for dent on front panel. Upon arrival, found dent on right side of front panel. Picture attached. Ordering W11752163 panel. No parts replaced. Office to reschedule ; ordrng 1 W11752163 (Panel)"

Arrived on site formwasher stuck in drain mode ran diagnostics got pressure sensor error code. Replaced control . Ran diagnostics and calibration tests. All checking normal. Nomwater leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete

"WTW5000DW2 Arrived on site for a washer banging and jumping during spin cycle. On arrival, I verified the suspensions were worn out, and no other issues. No oil from gearcase. I replaced the suspensions calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"Arrived on site for washer not agitating. Found actuator arm broken , can move arm bye hand . Replaced actuator and cam assembly. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for dishwasher not draining .ran diagnostics got float switch error and long drain codes . Switch checked normal. Drain pump is running . Nothing stuck in impeller. Found drain loop too low and clogged. Ordering both drain hoses . Return set 2/9; ordrng 1 W10878507 (Drain hose) and 1 WPW10545278 (Drain hose)

Arrived on site for washer twisting load . . Ran diagnostics got 2-1. Found stator bolt has backed out . Applied small amount of lock tite . Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for unit not completing cycle. Inspected unit found unit not spinning or agitating. Tested capacitor found capacitor bad. Replaced capacitor and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived onsite for dishwasher damaged, found inner door, outer door, and handle damaged. Will need to order W11685315 HNDL and W11637956 INNER DOOR. Office to RS.; ordrng 1 W11685315 (HNDL) and 1 W11637956 (Inner Door)"

"F8E2 WDP540HAMZ4 Arrived on site for a dishwasher not draining. On arrival ,I verified the issue a failed drain pump. I replaced the drain pump then tested product is working as its designed with no water leaks visible from the main water supply."

Arrived on site for an oven WOEC3030LS01 not heating properly. I heated to 200 degrees and found it a little low. I raised the calibration by 10 and heated again. The sensor is reading good and both elements are working. Unit is operating as designed.