Service History 141

We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS00
Near Austin, TX 78745
Leonardo
Job Details: 04/28/2021
Arrived on site to replace panel and board. Found ui not to be panel ordering new panel office to reschedule. ; ordrng 1 W11197501 (Panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78736
Leonardo
Job Details: 04/28/2021
Arrived on site to replace fill valve and board. Replaced valveOrdering new board W11341628 office to reschedule. ; ordrng 1 W11341628 (Control board)
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JS
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/28/2021
Arrived onsite for cooktop top. Upon arrival replaced and tested top. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 04/28/2021
"Arrived on site for a dishwasher that would not start. Upon arrival the customer stated the issue was it will intermittently stop in the middle of a cycle every few minutes. I put the unit into diagnostics mode and found stored error codes F5 and E something. Upon further inspection I found part of the UI LEDs out and actually bubbling up. Because of this I could not get a correct read on the error codes. It is a door switch issue however, for all F5s are door switch issues. I advised the customer on opening door in between cycles and not closing the door to hard. I could find no issue with the door latch. I ran a diagnostics cycle and found at the end it started doing random things. Such as the wash arms would rapidly skip around, the unit would drain a little, more skipping around, and it became inconsistent. I opened the unit and found significant suds at the bottom of the tub (pics in quick pic), and there was no soap in the dispenser prior to the test. Meaning it was all soap residue causing it. I also found the customer not using rinse aid. I found the customer started using a new soap that is all powered and an off brand. Upon further inspection I found the floater physically broken and needing replacement. I found the actually switch working as designed. I am ordering the floater and returning with all other parts. I advised the customer to clean the tub and change soaps before running the unit again. That we we could run it through an entire diagnostic cycle to verify function. .; ordrng 1 WPW10346525 (Floater)"
We serviced a
GE RANGE
Model JGB697SEH1SS
Near Buda, TX 78610
Richard
Job Details: 04/28/2021
Arrived onsite for the oven leaking gas. During testing using bubbles found that the gas leak is coming from the yellow gas line coming from the hose to the stove. Advised customer to call a plumber to replace the line. Complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for not illuminating lower cab light, upon inspection found the control board was shorted. Replaced control board and tested unit. No problems found. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/28/2021
Arrived on site for Cooktop or Vent Light Not Working - Over-the-Range Microwave. Found bulb was broken but base was still inside housing. Removed housing and installed new housing. Tested light and it is working as designed on high and low. Job completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kyle, TX 78640
Jacob
Job Details: 04/28/2021
"Arrived onsite for unit making a noise during spin cycle. Looked at the unit underneath and saw that the cover shield ha doomed rubbing in it, the unit was loaded up to where the tub would rest on the shield. Also heard the actuator and cam kit make a clicking rubbing noise. Replaced both parts. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
"Arrived onsite and found food in back of freezer drawer keeping door cracked open causing ice build up in fan space, advised customer on defrost to eliminate noise and removed obstruction to correct seal.
We serviced a
GE REFRIGERATOR
Model GFE28GSKBSS
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
Arrived onsite to install parts to repair leaking problem and found valve not compatible with current set up. Orderingncorrect vslve parts to repair. Installed icemaker. Returning with correct valve and control to repair. ; ordrng 1 WR55X11128 (Valve) and 1 WR55X11146 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WMH53521HZ4
Near Leander, TX 78641
David S
Job Details: 04/28/2021
"Arrived on site for microwave letting air into the home from the outside. We inspected the evap terror vent and found nothing wrong. We gained access to the vent box inside the cabinet and found the damper flap missing from the damper. We also found the vent box stopping the damper from opening. We reshaped the box so that the damper will open. We replaced the damper it one that has the flip in it. We reassembled the vent box and Che Jed for air leaks. The box is sealed again. I spoke to the customer about the repair. I explained that they are next to a field so there is no air break, so they will have a small amount of air come in but nothing like before since the damper door is in place. Job complete."
We serviced a
FRIGIDAIRE FREEZER
Model FFFH21F4QW
Near Spring Branch, TX 78070
Andrew
Job Details: 04/28/2021
"Arrived on site to test unit for not shutting off. Compressor was constantly running per customer. Unit was unplugged and warm upon arrival. Found defrost timer would not shut system down when manually engaged. Customer stated no matter what temp unit was set to it would just constantly run. Replaced defrost timer and tstat, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lago Vista, TX 78645
Lou
Job Details: 04/28/2021
"Arrived on site to inspect microwave door noises. Upon further inspection, I opened the door and could hear something rattling inside. Customer advised that the unit doesnt heat. Tested the unit with a cup of water for 30 seconds and found the unit is not heating. I removed and replaced the unit door and retested and the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ00
Near Georgetown, TX 78628
Kayman
Job Details: 04/28/2021
Arrived onsite to install previously diagnosed parts. I found the bottom of the FC frozen over again and the drain pan frozen with a sheet of ice blocking the drain. I steamed out the drain and inspected. I found the drain grommet is collapsed. I accessed the rear of the unit and verified there is no obstructions in the drain tube I called techline SR#7730630640 and spoke to ED. I advised the Customer reach out to the manufacturer for further assistance. Job complete.
We serviced a
UNKNOWN WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details: 04/28/2021
Arrived onsite for washer not powering on. Upon inspection found connector to control loose. Secured connector and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78748
Jacob
Job Details: 04/28/2021
"Arrived onsite for unit making noise every 5th or 6th use and unit had sparked on the inside of the unit. Tested unit. Could not get noise or spars to happen. Customer went ahead and tried and was able to get noise to happen. Called tech line. Said to check all the blowers and possibly could be turn table motor. Opened up the unit, couldn?t find any burn marks or scorched areas. Everything looked clean. Put unit back. Tested unit and it is still heating. Did tighten screws to the switches to pull in closer for the door to make better contact. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78726
Justin
Job Details: 04/28/2021
"Arrived on site for a refrigerator not cooling properly in the RC. I checked the temps and found the FC at 18?F and the RC at 60?F. Upon further inspection I found significant frost build up on the RC evap cover. I put the unit into diagnostics mode and found the FC fan running, but I did not hear the RC fan run. I found all of the thermistors passed and the unit would go into defrost. I gained access to the control and checked voltage to the RC fan at P14 from pins 3-4 and found 14VDC as it should be. I checked the RC evap thermistor at P8 from pins 3-4 and it had 3VDC and ohmd out at 7.6K. This indicates the RC should be at 37?F when it is at 60?F (although the ice build up is making it colder on the evap, so this may be roughly correct). I found the RC thermistor at 4K ohms which is right around where it should be for 60?F. I did not hear the baffle motor open either. I checked the baffle motor at P2-2 and P1-2 and found 120V going to it and same on output on the control. This indicates a bad damper motor and fan motor. I am ordering both and office will need to reschedule. Will return with the co trolls just in case as well. I advised the customer due to the thickness of the ice that they need to leave the refrigerator off for 48 hours prior to service. ; ordrng 1 WPW10248595 (Air Baffle Control) and 1 W11087438 (RC Evap Fan Motor)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS
Near Robinson, TX 76706
Jonathan
Job Details: 04/28/2021
Arrived on site for an oven that has a broken outer glass. Inspected unit and work area. Found a dent on the front panel that caused the outer glass to shatter. Replaced outer glass and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78752
Matthew
Job Details: 04/28/2021
"Arrived onsite for refrigerator icemaker not functioning. Upon inspection found ice maker is cycling and can hear valve trying to energize. Found that supply line is external and valve is not functioning correctly. Customer was notified that external supply valve must be fixed to correct issue. Once supply is restored, if unit symptoms persist return with valve and icemaker just in case"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Granite Shoals, TX 78654
Cliff
Job Details: 04/28/2021
Arrived on site to replace previously ordered parts for washer. Replaced control but was unable to test unit as power and water connections were not availible.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the unit was installed incorrectly causing issues with moving dryer, took pictures of damage, will need 2 people to dismount dryer and remount. Ordering motor and control. Office to reschedule ; ordrng 1 2PEOPLE (2PEOPLE ) and 1 3387610 (BELT ) and 1 W11322192 (MOTOR ) and 1 W11461185 (CONTROL )"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Blanco, TX 78606
Brandon
Job Details: 04/28/2021
"Arrived on site to replace controls, thermistors, and freezer evaporator cover, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/28/2021
"Arrived on site to test unit for not filling with water. Found bad valve. Replaced valve, tested unit, unit works good. Heard loud screech and found belt slipping. No signs of wear on gearcase. Needing new belt and drive pulley. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near Blanco, TX 78606
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of unit not completing cycle, found broken latch and strike so I couldnt run diagnostics on the unit. Ordering latch and strike ; ordrng 1 WPW10240513 (Strike)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS01
Near Blanco, TX 78606
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of upper track broken in freezer section, found broken track and that caused door not to shut fully at times creating high temperature. I replaced the track, temperatures tested good, 0 degrees in freezer and 39 in fresh food section."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
"Arrived onsite and customer has been getting some ice production but not consistent and sometimes slow. Temps are 38f, 11f, and 25f in ice box. Reset unit in case of out of sync problem following prior install. Advised customer on repair on findings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Meridian, TX 76665
Jonathan
Job Details: 04/28/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the unit was unplugged for the week prior. Plugging it in and checked voltage going to the compressor. Found 6.5 V DC going from the control and 123 V coming from the power cord. Let unit run for 20 minutes. Could not find any heat coming from the condenser line into the compressor. Spoke to PR and was advised that it was most likely a failed compressor or a leak. Ordering parts and office will need to contact customer for return date due to parts availability and needed for three hour service. .; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Tyler
Job Details: 04/28/2021
Arrived on site for refrigerator meeting previously diagnosed UI pantry drawer UI assembly as well as motor shims etc. upon arrival I was able to install previously diagnose parts high then reassembled and sure that the unit was functioning as designed I informed the customer that the icemaker dude are being off upon arrival will take at least 24 to 96 hours to fill the bucket up full of ice. You are deli functionality is back up and running again. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Kyle, TX 78640
Leonardo
Job Details: 04/28/2021
Arrived on site to test unit for broken element. Found broken element replaced element test unit for leaks no leaks present at this time job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78633
Tommy
Job Details: 04/28/2021
Arrived onsite for unit not washing correctly. Upon arrival found unit had F9 E1 error code. Diverter couldnt find position. Checked diverter at control. Found control communicating correctly wiring undamaged and resistance within range.
We serviced a
IKEA RANGE
Model IGS900DS04
Near Austin, TX 78745
Leonardo
Job Details: 04/28/2021
Arrived on site to test unit for humming sound. Test unit and found control board making loud humming sound. Will order new control board office to reschedule. ; ordrng 1 W10879747 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
Arrived onsite and found unit would not heat. Checked connections finding possible communication problem to Ui. Reset and secured connections. Tested unit and is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Justin
Job Details: 04/28/2021
"Arrived on site for a refrigerator making a loud noise. The customer stated the noise stopped when they opened the doors and then began again after closing them. I checked the temps and found the FC at 10?F and the RC at 44?F. I did not see any frost build up on FC evap. I then put the unit into diagnostics mode. I ran the evap motor and baffle and the noise did not replicate. I then ran the condenser fan and did not hear any abnormal noise. Both thermistors passed. I ran the ice box fan which runs the evap fan at the same time and heard no noise. I then forced a defrost and the defrost worked as designed. I gained access to the FC evap and found no ice build up, the heater on, and everything connected properly. I found the FC motor running as designed. I then took the unit out of diagnostics mode and heard the buzz sound for a very short amount of time. I found it was coming from the compressor. I gained access to the compressor and moved the refrigerator onto my floor protective mat. When moving the fridge we had to remove a shim on the front left hand side of the fridge and the noise stopped. I found no issue with the compressor or it vibrating on any other connections. I advised the customer the noise may have been from the compressor being off balance and vibrating awkwardly. I found no mechanical failures on the unit at the time of service. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and pan and all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/28/2021
Arrived onsite for previously diagnosed parts. Replaced unit UI and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78633
Jonathan
Job Details: 04/28/2021
"Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Customer stated that unit never did make ice. Performed diagnostics mode and cycled ice maker and fill, found working. Inspected FC evaporator and found ice buildup on evaporator. Ran test 6 and found bimetal opened. Ran test 4 and found completed. Will need to replace harness assembly. .; ordrng 1 W11032800 (BIMETAL ASSEMBLY )"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Cedar Creek, TX 78612
Richard
Job Details: 04/28/2021
Arrived onsite for the dryer not heating. During testing found that the dryer is only getting 120VAC to it. Which is causing the issue. Advised customer that the dryer needs 240 vac to work properly.
We serviced a
GE REFRIGERATOR
Model PYE22PSHGSS
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
Arrived on site for a refrigerator leaking from the bottom. I checked the temps and found the RC at 40?F after it had been opened for a little bit and the FC at 10?F. Upon further inspection I found a thick layer of ice on the bottom of the freezer. I gained access to the back of the unit and found a duck bill drain hose. I removed 5e duck bill and water instantly started draining. I found the duck bill clogged with debris and cleared it. I removed he ice from the freezer and then steamed out the drain line to make sure here was nothing else clogging the unit. I poured a cup of water down the drain and found it was now draining properly. I vacuumed up all of the excess water. I found his condenser also very dusty and cleaned that. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Briarcliff, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit not heating, found no voltage from L2, informed builder to contact electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78737
Luis
Job Details: 04/27/2021
"Arrived on site for lights issues. Found upper leds in fresh food and freezer led out,diagnosed a defective freezer led module replaced freezer led modules powered unit on all leds working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Richard
Job Details: 04/27/2021
Arrived onsite for the oven door coming apart. During inspection found that the screws holding the door together had come loose. Retighten all screws and put door back together. Door tested good . Complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78747
Kevin
Job Details: 04/27/2021
Arrived on site and inspected washer and found actuator has popped out of cam again. Per service pointer W11531483 Rev A a new one will be needed to complete repair ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78748
Richard
Job Details: 04/27/2021
Arrived onsite for the refrigerator water filter housing had come apart. During inspection found that the water filter cover had broken off. Replaced housing and installed new customer provided filter and all functions tested good complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78731
Kevin
Job Details: 04/27/2021
"Arrived on site and inspected refrigerator and found 1 light out in fresh food section. Job complete"
We serviced a
KITCHENAID RANGE
Model KODE500ESS
Near Austin, TX 78730
Kevin
Job Details: 04/27/2021
"Arrived on site and inspected double wall ovens and found no power showing on display. This happened after a self clean on the upper oven. Replaced thermal fuse and found lower oven is heating but top oven still isnt. Uninstalled unit completely and found top oven TOD has failed. After replacing it both ovens are now operating normally, took one picture in the bake cycle. Job complete"
We serviced a
KENMORE WASHER
Model 796.4107231
Near Marble Falls, TX 78654
Lou
Job Details: 04/27/2021
"Arrived on site to inspect washer not working showing error code. Upon further inspection, I placed the unit in diagnostics and tested. When the unit was to spin, the basket failed to do so and the display showed error code F3. I removed the back cover and removed the rotor and stator and tested the hall sensor and found it bad. I removed and replaced the hall sensor and reassembled the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
SAMSUNG OVEN
Model FX510BGS
Near Austin, TX 78757
Scott
Job Details: 04/27/2021
"Arrived on site for no heat oven . Found bake igniter had failed . Replaced igniter and ran pre heat thru several cycles . All checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of not updated properly. Confirmed unit is at 13 will need to replace console. ; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
"Arrived onsite for dishwasher making noise. Upon inspection found faulty valve. Replaced valve, tested unit and is functioning properly. No leaks present at this time. Job complete"
We serviced a
LG DRYER
Model DLE5977S
Near Austin, TX 78750
David
Job Details: 04/27/2021
"Arrived on site to diagnose dryer making noise when running. Disassembled unit and checked moving items. Found front roller seized and not moving. Replaced roller. Retested unit and verified there is no squeaking remaining. C
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78739
Leonardo
Job Details: 04/27/2021
Arrived on site to test unit for unit leaking from the back. Test unit and found tub damaged on top back side making unit leak when running.
We serviced a
WHIRLPOOL OVEN
Model RB260PXY0
Near Tow, TX 78672
Cliff
Job Details: 04/27/2021
"Arrived on site to diagnose an oven that has inoperable control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Granger, TX 76530
Tyler
Job Details: 04/27/2021
Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival I was able to reconfirm that all the refrigerant had leaked out of the system I was then able to uninstall the compressor Then install a new UV dryer and compressor and after Ran a push cool Tess and verified unit was functioning and then ran a vacuum for 15 minutes and waited an additional 15 minutes to make sure there were no leaks. I then charge the system up with 5 1/2 ounces of refrigerant as designed by manufacture for this specific model and after I was done I reassembled unit and tested to verify that the pressures were sitting at zero on the low side 150 on the high side inform customer will take at least 24 hours to cool back down before saved for items in the fridge. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose a dryer with a torn seal. Found door seal torn in bottom corner and replaced it using silicone adhesive provided. Informed customer not to use unit for 24hrs to allow adhesive to cure.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Round Rock, TX 78681
Kayman
Job Details: 04/27/2021
Arrived onsite for ice maker not making ice. Upon inspection I found the unit full of ice. I inspected the unit and ran diagnostics. I found the recirculating pump would vibrate but no water would circulate. I replaced the pump and it is now circulating as designed. I inspected the condenser coils and found a patch of dust or lint stuck to the coils. I removed the lint. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burnet, TX 78611
Cliff
Job Details: 04/27/2021
"Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam, and both parts will need to be replaced to complete repairs. .; ordrng 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Killeen, TX 76549
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered part.Removed and replaced the control and reassembled and control didnt recognize the door was closed and didnt work as designed.Customer was very frustrated and simply wanted a microwave that works.Im reordering the same part W10892389 for return service.OFFICE PLEASE SCHEDULE CUSTOMER FOR FIRST APPOINTMENT AVAILABLE.; ordrng 1 W10892389 (Micro computer ( CONTROL))
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near West Lake Hills, TX 78746
Jacob
Job Details: 04/27/2021
Arrived onsite to replace module in freezer. Replaced part. No difference. Spoke with SW. checked LEDs and used jumper at the top of the refrigerator and in the freezer. Found that the wire harness is open going through the cavity of the unit. No other issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Kyle, TX 78640
Richard
Job Details: 04/27/2021
Arrived onsite for the refrigerator not cooling. Replaced the compressor and dryer pulled a vacuum and added Freon and pressures are holding . Refrigerator is starting to cool off. Complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Kayman
Job Details: 04/27/2021
Arrived onsite to install previously diagnosed parts. I installed the drain pump and tested the unit. I found the motor not washing or spinning the arms. I could hear the motor pushing water but it is only trickling out of the upper arm and none of the arms are spinning. The unit will need a new sump and motor to complete the repair. Ordering sump.. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/27/2021
Arrived on site to install previously diagnosed part. Removed harness and installed new harness. Bake and broil still not lighting. Found DSI board not sending proper voltage to igniters. . ; ordrng 1 W10860916 (DSI control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
David
Job Details: 04/27/2021
Arrived on site to install previously diagnosed parts to resolve deli control being flooded. Replaced deli control and deli drawer. Retested unit and verified all functions are working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Del Valle, TX 78617
Jacob
Job Details: 04/27/2021
Arrived onsite for door seal ripped. Looked at the door seal and saw it was ripped in half. Replaced door seal. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Berlin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection found the hopper filled with ice, cleared ice from unit and tested with no issue. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB4
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect dishwasher not cleaning & drying. Upon further inspection, I found the drain filter corroded with old detergent not allowing the OWI sensor to sense. I found a burn spot on the element as well. Placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit is operating as designed except the heating element not working and found the dispenser door is broken. I removed and replaced the dispenser and element and cleaned the filter and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Kayman
Job Details: 04/27/2021
Arrived onsite to install previously diagnosed parts. I installed the OWI and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78721
Jacob
Job Details: 04/27/2021
Arrived onsite for unit not making ice. Upon further inspection. Found that the tube for the water in the freezer was frozen up with ice. Removed ice from the tube. Turned unit back on. Let tenant know to allow unit some time to make ice. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Pflugerville, TX 78660
Andy
Job Details: 04/27/2021
Arrived on site for dishwasher not operating properly. Tested and inspected unit and found failed sump motor assembly and spray arm. No water leaks present at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Cedar Park, TX 78613
Justin
Job Details: 04/27/2021
"Arrived on site for an unresponsive dishwasher. Upon arrival the customer had already turned the breaker to the dishwasher off. I turned the breaker on and the unit was responsive and working. I checked the voltage at the wall and found it correct. I put the unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and it ran through as designed. The customer had a control sent directly to him therefore I went ahead and installed it. I also found the UI visibly broken and went to install it, but I found the new UI also broken. The damaged UI may be causing the intermittent unresponsive UI. I did not have to use the control I was sent out with. I retested the unit after installing the control and found it working as designed. No leaks observed at the time of service. Ordering a new UI to come back and install. Office to reschedule.; ordrng 1 W10902370 (UI)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78748
Leonardo
Job Details: 04/27/2021
Arrived on site to test unit for gas smell when using the oven. Found weak igniter will need to replace igniter
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"Arrived on site for a range with the oven not igniting. Upon arrival the customer stated that the back right hand burner was also not igniting. I found that all of the electrodes on the cooktop were functional, however when you turned the right knob nothing would spark. I found the spark module bad on the cooktop. I hen tried to preheat the oven and the ignitor never turned on. I checked voltage at the wall and found no reverse polarity and the correct voltage. I then checked voltage at the ignitor and found 120V going to it when in bake. I tested amp draw on it as well and found none. This indicated a bad ignitor. I replaced the ignitor and then tested the unit. As soon as I hit bake the breaker popped to the unit. We reset the breaker and found that as soon as you plug the unit in the ignitor will spark and draw flames, this is without actually pressing bake. I found the ignitor not turning off either. I found the unit had a bad control as well and replaced the control. I then tested the unit again and the ignitor would only light when I began bake and would turn off when canceled. I now found the oven working as designed. However, I am ordering the spark module and harness to fix the burner issue, office to reschedule.. ; ordrng 1 WPW10110523 (Spark Module) and 1 W10622750 (Spark Cable) and 1 W10623833 (Spark Cable)"
We serviced a
GE REFRIGERATOR
Model ZISB480DMC
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site to replace icing kit, after replacing, unit turned on and was running, advised customer to give it 24 hours to fully adjust."
We serviced a
WHIRLPOOL DRYER
Model RED4516FW0
Near Austin, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of noise. Found damaged belt. Replaced belt and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
Arrived on site to replace control per techline. Replaced control and no change. UI was reading -125 in FC and 55 in RC. Found FC evap frosted over. Removed frost and found clogged drain. Unclogged drain and replaced FC thermistor. Tested unit and UI is now showing proper temps. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8800YW0
Near Austin, TX 78759
Scott
Job Details: 04/27/2021
"Arrived on site for soap on clothes , bleach and softer trays clogging . Found low water flow and debris in valve . Replaced valve . All checked normal . Cleaned out both trays . No water leaks detected at time of service. Left hot water supply off due to poor condition of supply hose . Recommended highly to replaced water supply lines .
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Austin, TX 78739
Richard
Job Details: 04/27/2021
Arrived onsite for the dishwasher not filling with water. During testing found that there was a little voltage going to the valve so replaced the water valve and it did not resolve the issue. Replaced the main control and all functions tested good and no leaks detected complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV00
Near Austin, TX 78733
Luis
Job Details: 04/27/2021
"Arrived on site for no ice. Icemaker ran through a harvest test passed,can hear valve energized,no water entering icemaker,removed base grill,disconnected water connections no air movement blowing into fill line diagnosed a frozen water line in door,failed heater ordering a new freezer door. ; ordrng 1 LW11026428 (Freezer door black ss)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/27/2021
Arrived on site to replace bottom and top spray arm and gasket and deflector. Advised customer to run unit Empty job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS04
Near Austin, TX 78746
Luis
Job Details: 04/27/2021
"Arrived on site for cooling complaint. Removed evaporator cover found frost formation on only first 2 lines of evaporator diagnosed a leak in the system,due to the leak customer has 2 options installing a uv drier to try and find location of leak or rebuilding the system.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Georgetown, TX 78633
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control. Tested unit in diagnostics. Found unit operating as designed with new control.
We serviced a
ADMIRAL DRYER
Model LET7646EQ1
Near Georgetown, TX 78628
Jonathan
Job Details: 04/27/2021
"Arrived on site for dryer drum not tumbling. Inspected unit and work area. Disassembled unit and found broken belt . Tested all other components. Will need to replace belt with repair kit. Removed lint buildup with shopvac and installed complete kit. Assembled unit and tested operation. All tested good.
We serviced a
KENMORE REFRIGERATOR
Model 596.722532
Near Georgetown, TX 78628
Jonathan
Job Details: 04/27/2021
"Arrived on site for refrigerator freezer door not opening all the way. Inspected unit and work area. Found door not closing or opening properly. Removed door and found bearings failed in right slide. Recommend to replace both slides. Removed failed slides and ins new. Removed ice buildup from door not sealing. Assembled unit and tested door operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78733
Luis
Job Details: 04/27/2021
"Arrived on site for no cool. Compressor and fans running,removed evaporator cover found ice ball at inlet diagnosed a leak in the system unit will need compressor and evaporator estimate for repairs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78717
Kayman
Job Details: 04/27/2021
"Arrived onsite for dishwasher not washing dishes and not opening the dispenser during wash. Upon inspection I found the dispenser was opening. I found F3E3 stored in the unit. I ran diagnostics and found barley any water entering the unit. I accessed the control and tested resistance on The valve. The resistance showed too high indicating a failed valve. I tested the OWI and it showed good according to the techsheet. As per SW the control is not reading the sensor correctly. to replace the valve, control, and OWI sensor due to the age of the sensor and it being discolored. The customer agreed so I replaced the listed parts. I tested the unit and it is now working as designed with no leaks and no error codes present. I found excessive suds in the unit so I helped clear them out.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site to replace both pumps, after replacing unit tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QB4A
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
Arrived onsite for refrigerator not cooling properly. Upon arrival took temps. Temperature at normal range. Inspected FC for signs of buildup and found food items blocking ventilation. Could not duplicate any issues. Unit is functioning properly at this time. Explained to customer the importance of air flow to insure proper cooling. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Georgetown, TX 78626
Jonathan
Job Details: 04/27/2021
"Arrived on site for door handle falling off, RC doors not aligned and FC light not working. Inspected unit and work area. Found set screw stripped and not able to tighten or remove. Removed door handle to avoid scratching FC door. Will need to place leveling shim on back right side to level doors. Found FC light switch frozen in off position. Found minor ice were door did not seal completely. Tested FC door operation and removed ice from switch. Door operation check good. Will need to replace door handle with set screws. . ; ordrng 1 SHIM (SHIM) and 1 W11115761 (HANDLE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78754
Andy
Job Details: 04/27/2021
Arrived on site for washer not operating properly. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer to keep close eye on unit to be safe. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FVMK01
Near West Lake Hills, TX 78746
Luis
Job Details: 04/27/2021
"Arrived on site for water leaking. Removed base grill found water residue under drain pan,no signs of water leaking from another location diagnosed a crack in the drain pan,
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS09
Near Austin, TX 78749
Leonardo
Job Details: 04/27/2021
Arrived on site to replace control board console and sensor. Replaced all parts test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF5
Near Austin, TX 78745
Luis
Job Details: 04/27/2021
"Arrived on site for no ice. Found no water entering icemaker,found water source valve closed,turned on house water valve from wall,ran icemaker water filled icemaker."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Georgetown, TX 78633
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit Sump and tested. Unit is now operating as designed. Job Completed. No signs of leaks.
We serviced a
GE RANGE
Model JGP975SEK2SS
Near Lakeway, TX 78734
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit buzzing when trying to lite, found failed switch harness, I replaced switch harness, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78750
David
Job Details: 04/27/2021
"Arrived on sits to diagnose ice machine overproducing ice. Found bin thermistor out of range, causing ice to overfill. Replaced bin thermistor. Checked in diag and is showing good. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/27/2021
Arrived on site for Dryer takes a long time to dry load of clothes even after cleaning dryer lint trap. Found vent is clogged with lint or debris. Ran temps while in timed dry. Dryer got up to 150 and wouldnt get any hotter. Removed it vent from wall port and heat shot up to 212 very quickly. Ran this same test three times to ensure the house vent was clogged. On second attempt I had the renter come in and see the temperature change when the vent was removed. Gave Landlord the number to Dryer Vent Wizard. Dryer heating as designed. Job completed.
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX06
Near Buda, TX 78610
Richard
Job Details: 04/27/2021
Arrived onsite for the freezer ice maker not working. This is a built in refrigerator. During inspection found that the the ice maker was leaking water causing ice build up on the freezer floor. Also found ice build up as well. Found that the door gasket is not sealing properly. Will need to replace the ice maker and freezer door gasket and level the freezer door. Ordering parts and office to schedule ; ordrng 1 WPW10192907 (Gasket)
We serviced a
FRIGIDAIRE RANGE
Model PLES389ACD
Near Jonestown, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect range error code. Upon further inspection, customer advised that since the previous repair, the unit continues to show error code F3. Customer advised that they bake on 350 and after the food is done they put it on convection bake at 425 to brown the surface and the unit will shut down and show the error code. I tested the unit on Bake at 350 degrees and my average temps were within range. I tested on Bake at 425 and temps were within range again.I could not duplicate the error code. I recommended that the customer continue to use the unit as its operating as designed at this time. Job completed"
We serviced a
GE REFRIGERATOR
Model GNE29GMKBES
Near Austin, TX 78733
Luis
Job Details: 04/27/2021
"Arrived on site for defective fan,replaced fresh food fan motor,powered unit on fan running with no odd noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Georgetown, TX 78626
Jonathan
Job Details: 04/27/2021
Arrived on site for refrigerator door display will not come on. Inspected unit and work area. Tested voltage at door hinge and found 14 volts DC going to door. Measured voltage at control and found none. Connected door to reverse door hinge and found UI powering on. Found short in door harness. Will need to replace RC door. Office to schedule appointment when ETA is available. ; ordrng 1 W11289190/GRAY (RC DOOR)