Near Austin, TX 78749
Brandon
Job Details: 01/11/2021
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for customer complaint of unit not heating in oven, found unit had power supply issue, instructed customer to contact electrician."
Near Austin, TX 78744
Leonardo
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for light not turning off. Test unit and found bad relay on control board. Ordering bee board office to reschedule; ordrng 1 W10892389 (CONTROL BOARD)
Near Austin, TX 78702
Wesley
Job Details: 01/11/2021
WASHER AMANA NFW5800HW0 "Arrived onsite for dispenser leak and replaced the dispenser drawer and removed shims that were causing unit to tip forward, leveled unit properly. All checks good. No leaks in test."
Near Georgetown, TX 78628
Kayman
Job Details: 01/11/2021
DISHWASHER GE GDF570SSJ0SS Arrived onsite to install previously diagnosed parts. I installed the main control and found it DOA. I was not able to activate the components through diagnostics. I am ordering another Control (WD21X24901). Office to R/S due to part availability. ; ordrng 1 WD21X24901 (CONTROL )
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
WASHER KENMORE 110.2713241 "Arrived on site to inspect washer leaking water. Upon further inspection, I raised the top panel and found water at the back left corner where the valve is located. I removed the console and tested the unit and when the unit called for water, the valve began to spray water out from underneath the valve. Water was turned off to the unit and unit unplugged for safety. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for problems freezing veggies in fridge, upon inspection found the upper and lower quadrants both under temp. Customer had set temps to 46. Ordering UI due to programming issues, damper worked correctly during normal operation, but will return with one. Office to reschedule ; ordrng 1 W10196393 (DAMPER) and 1 W11114471 (UI)"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/11/2021
DISHWASHER GE GDT655SSJ0SS "Arrived on site to replace control from previous diagnosis. Replaced control with no change. Spoke with GE tech line and they recommend replacing main control, door harness and UI control all at the same time. Left unit unplugged. Office to reschedule.———-File#05098043; ordrng 1 WD21X21664 (dishwasher door harn) and 1 WD21X22949 (machine control) and 1 WD21X22956 (ui control board)"
Near Austin, TX 78728
Justin
Job Details: 01/11/2021
DISHWASHER GE GLDA690F00BB Arrived on site for dishwasher leaking from the front. Took outer door panel off of dishwasher and ran cycle. Observed leak coming from bottom of dishwasher due to poor lower door seal. Will need to order WD08X10062. Call complete.
Near Austin, TX 78748
Luis
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for light issues. Diagnosed a defective freezer led module,replaced defective led module all leds working as designed. ; used 1 W10854032 (Led module) from stock"
Near Round Rock, TX 78665
David S
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL KMHS120ESS3 Arrived on site for microwave not working. I inspected the unit and work area. I tested the microwave and found it working as designed. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/11/2021
WINE COOLER WHIRLPOOL KUWR204ESB00 "Arrived on site to inspect wine cooler for not cooling, upon inspection found the compressor overheating and visibly leaking refrigerant, ordering a sealed system. Office to rescheduled; ordrng 1 4344775 (COMPRESSOR ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 TJ90SF840 (ACESS) and 1 W10163273 (DRIER)"
Near Leander, TX 78641
Tommy
Job Details: 01/11/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not draining only in cold wash and colors cycle. Upon arrival found unit had no error codes. Unit Control worked, valve worked, drain pump and spinning worked. Found unit UI worked unless cold wash and colors were used simultaneously causing unit to not keep track correctly. Replaced UI and tested. Unit is now operating as designed. Job Completed."
Near Austin, TX 78741
Luis
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for door issues. Found mullion divider not entering catch housing,removed mullion,reinstalled mullion raised mullion tested door operation unit working as designed."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for freezer light bulb is blown. Removed led module from freezer and installed new led module. Light came back on. Fridge is working s designed. Job completed.
Near San Marcos, TX 78666
Andrew
Job Details: 01/11/2021
WASHER WHIRLPOOL RTW4516FW0 "Arrived on site to test unit for not draining. Found drain motor was very weak. Verified motor was receiving proper voltage. Replaced drain motor, tested unit, unit works good. Ran diagnostics and all functions operating as designed. No current error codes present. No leaks detected at time of service. Job complete."
Near Manchaca, TX 78652
Brandon
Job Details: 01/11/2021
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site for customer complaint of unit not putting in cold water, found failed valve, I replaced valve, unit tested good."
Near Bellmead, TX 76705
Jonathan
Job Details: 01/11/2021
WASHER MAYTAG MVWB855DC4 Arrived on site for a washer that the customer had questions about the fill levels. Inspected unit and work area. Customer advised that when she’s trying to fill the unit with cold water that it barely dribbles. Confirmed customers complaint and found the control sending proper voltage to the valve but the valve solenoid not opening fully. Replaced valve and tested unit. Unit is now working as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 01/11/2021
WASHER WHIRLPOOL WFW75HEFW0
Near New Braunfels, TX 78130
Noah D
Job Details: 01/11/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not spinning, upon inspection found the dryer spun when turned a certain way, the timer was malfunctioning, replaced timer and tested. No problems found. Complete"
Near Austin, TX 78734
Brandon
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for customer complaint of unit leaking water, found leak coming from sump assembly
Near Austin, TX 78737
Leonardo
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for upper rack falling. Test unit and found broken adjuster. Replaced adjuster test unit and unit test good job complete.
Near Leander, TX 78641
Tommy
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for unit too hot. Upon arrival customer spoke to me about heat fluctuations. Found foil on bottom of the unit. Causing sensor to misread. Removed foil and preformed heat test. Found unit operating as designed with no error codes. However unit console would not make alert sounds even on maximum ordering new console. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297728 (CONSOLE)
Near Georgetown, TX 78633
Scott
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW5500BW0 "Arrived on site for washer not advancing and drain pump running . Found pump had failed . Replaced pump , ran calibration and diagnostics wash.all checked normal .. No water leaks detected at time of service. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 01/11/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and there are no saved error codes. Set washer into a diagnostic cycle and all functions are operating properly. Discussed correct loading procedure, detergent usage, end water filling expectations with homeowner. Washer is currently operating as intended, job complete"
Near Jarrell, TX 76537
James
Job Details: 01/11/2021
RANGE KITCHENAID KFGD500ESS04 Arrived on site and tested operation. Found bake igniter in lower oven not functioning. Tested igniter and found to have failed Installed new igniter. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 01/11/2021
WASHER WHIRLPOOL WFW3090JW "Arrived on site to inspect washer for leaking, upon inspection found the unit within a closet of the rv, unit will need to be removed to be worked on. Office to reschedule ; ordrng 1 MUSTBEACCESSIBLE (MUST BE ACCESSIBLE ) and 1 W10846345 (VALVE)"
Near Round Rock, TX 78681
David S
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnose parts. I gained access to the control and replaced the hv control and UI control with new. I tested the unit and found the fan coming on as designed. Job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived onsite and replaced control. All checks good. Unit is now operating as designed .
Near Red Rock, TX 78662
Richard
Job Details: 01/11/2021
DRYER GE GTD75ECSL0WS "Arrived onsite for the dryer making a noise during operation. During testing found that the drum is rubbing on the front door panel duck assembly causing the noise. Will need to replace drum, front door duck assembly. Ordering parts and office to schedule ; ordrng 1 WE01X26815 (Trap duck) and 1 WE03X23875 (Bearing top) and 1 WE21X23869 (Drum) and 1 WE01X26815 (Trap duck) and 1 Authorization (Authorization needed for repair)"
Near Austin, TX 78703
Wesley
Job Details: 01/11/2021
ICE MACHINE WHIRLPOOL KUID508ESS1 Arrived onsite for overflowing ice. Found bin thermistor likely causing over flowing ice issue. Replaced thermistor.. Unit is now operating as designed. Advised customer on repair.
Near Georgetown, TX 78633
Cliff
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WOC54EC0AS03 Arrived on site to diagnose a microwave oven combination that is not responding to user input. Upon performing diagnostics unit became fully functional. No repairs were done at this time.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived n site for freezer door handle loose. Inspected unit and work area. Found handle screws loose removed handle and inspected mounting screws. Reinstalled handle and tested door operation. All tested good, no water leaks detected during service."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/11/2021
REFRIGERATOR KENMORE 253.4473311 "Arrived on site for freezer door not sealing. Inspected unit and work area. Found due to refrigerator not being leveled and causing center cap to interfere with freezer door. Inspected refrigerator and found door cam broken and causing door to sag. Will need to replace door cam kit and level unit correctly. Will need 2nd man for repair. Will need to possible pull both unit out, will need 2nd tech to assist. Office to schedule appointment for return. Pa. ; ordrng 1 297006800 (DOOR HINGE) and 1 5303918455 (DOOR HINGE KIT) and 2 SHIMS (LEVELING SHIMS)s"
Near Round Rock, TX 78664
Leonardo
Job Details: 01/11/2021
RANGE KITCHENAID KFED500ESS03 Arrived on site to test unit for glass breaking. Test unit and found glass compromised from heat thermal. Replaced cooktop test unit and unit test good job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 01/11/2021
FREEZER KENMORE 253.928411 Arrived on site for freezer door not sealing. Inspected unit and work area. Found gasket folded over on bottom right corner and not sealing at top. Attempted to correct gasket and found door warped. Unit would need door to repair.
Near Austin, TX 78733
Kevin
Job Details: 01/11/2021
TRASH COMPACTOR KITCHENAID KUCs03ftss "Arrived on site and inspected trash compactor and found motor is turning but there is no movement. Uninstalled compactor and found main gear has broken in half. After replacing it compactor is now running normally, job complete"
Near Austin, TX 78731
David
Job Details: 01/11/2021
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site to diagnose refrigerator that was developing ice in the freezer. Examined unit and found evaporator drain clogged and frozen, causing water to run under the drawers. Melted down frozen ice and unclogged drain. Retested and all is working as designed. Call complete."
Near Austin, TX 78747
Luis
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for icemaker issues. Found bin stuck forced bin out,found obstruction in fill tube which caused damaged to bin container,cleared obstruction ran icemaker through a cycle water filled icemaker no leaks,replaced bin container. WT70800EPL1"
Near Cedar Park, TX 78613
Justin
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator with ice maker not making ice. I took temps and found FC at 0°F and ice box at 5°F. I put unit into diagnostics mode and tested the icebox thermistor and fan and both tested good. I then gained access to ice maker and jumped the harvest and water valve and neither initiated. I tested voltage to the ice maker and found only 10VAC going to it. I reset the power at the breaker and retested unit and found 120VAC now going to ice maker. Ice maker was also now harvesting and getting water. I advised customers it was possibly due to some sort of power surge. The customer did state in the last 2 months or so they replaced the breaker going to the unit as well. No mechanical failures on the unit. Uni working as designed. No leaks observed at time of service. Call complete.
Near Georgetown, TX 78628
Kayman
Job Details: 01/11/2021
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived onsite for refrigerator not making ice. Upon inspection I found the RC at 37 and the FC at 0. I found that when calling for water to fill the ice maker the valve would engage and hum but no water entered the ice maker. I ran a diagnostics test and found the ice maker defrost heater showing OP. I also found some digits missing on the UI in diagnostics. The customer believes it is the valve causing the issue and stated a previous tech had to clamp the water line to remove it due to a faulty water valve in the home. I do not have any clamps with me today and the customer requested that the tech who clamped the valve returns to diagnose the Ice maker issue.
Near Austin, TX 78730
Wesley
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL KUBR204ESB01 "Arrived onsite for intermittent rattle noise. Based on video I hear condenser rattle, however unable to replicate. and spoke to Andrew with techline to report repeat issue. 7729702838 he recommended replacing condenser fan. Replaced fan. Unit is operating as designed."
Near San Marcos, TX 78666
Andrew
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for no power. Found white wire in units junction box just hanging out. Secured connection, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed parts. Removed damaged rails and installed new rails. Freezer door opens and closes as designed. Job completed.
Near Austin, TX 78723
Matthew
Job Details: 01/11/2021
DISHWASHER JENN-AIR JDB9000CWS3 Arrived onsite to replace previously diagnosed parts. Replaced left track. . Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found loose wiring connection on control for bake element. This is causing inconsistent operation of element. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78747
Kevin
Job Details: 01/11/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found no airflow when testing with airflow meter, took one picture. Inspected support wheels and belts and found belt is beginning to fray. Replaced support wheels, belt and tensioner pulley to prevent any further noise. Vent to the exterior of the home will need to be cleaned in order for dryer to operate normally. If dryer is overheating noises will come back, job complete"
Near Austin, TX 78737
Luis
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Arrived on site for noise complaint. Found unit shutting itself off and restarting diagnosed defective controls replaced ui and control kit,powered unit on compressor and fans powered on."
Near Leander, TX 78641
Tommy
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW7120HW Arrived onsite for washer leaking. Upon arrival found unit dispenser calling for too much water ordering dispenser and valve jic. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11175629 (DISPENSER ) and 1 W11220230 (VALVE)
Near New Braunfels, TX 78130
Noah D
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for sparking and no Interface, upon inspection found the interface dead, control was not provided, ordering control and ceramic holders. Office to reschedule ; ordrng 1 W10245207 (HOLDER) and 1 W10245208 (HOLDER) and 1 W10245209 (HOLDER) and 1 W10637159 (HOLDER) and 1 W11342846 (CONTROL )"
Near Austin, TX 78704
Jacob
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite to replace freezer switch. Replaced freezer switch as original was broken. Light comes on in the unit once again. No leaks at this time. Job complete
Near Kyle, TX 78640
Brandon
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for customer complaint of ice being frozen solid, found unit is on an r/o and has fluctuating water pressure. Instructed customer to hook up to different source of water supply. Unit tested good."
Near Austin, TX 78739
Leonardo
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL GU2455XTSS0 Arrived on site to replace heater and control. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78731
David
Job Details: 01/11/2021
RANGE GE ZGP366NR5SS "Arrived on site to diagnose range that is not running the bake element. Ran unit and found igniter is not glowing. Checked and found proper voltage, but failed igniter. Provided estimate for a new igniter, Replaced igniter and retested. All is now working as designed. Call complete."
Near Buda, TX 78610
Richard
Job Details: 01/11/2021
WASHER WHIRLPOOL MVWB835DW1 Arrived onsite for the washer not working properly. Replaced gear case and ran a calibration and all functions tested properly and no leaks detected complete.
Near Austin, TX 78734
Brandon
Job Details: 01/11/2021
DOWNDRAFT JENN-AIR JVD0303GS0 "Arrived on site to replace UI board and add adhesive. I replaced UI board and added gorilla glue epoxy, unit came on but would not shut off unless unplugged. needs to reschedule. ; ordrng 1 Cnote (Office to reschedule)"
Near Round Rock, TX 78665
Scott
Job Details: 01/11/2021
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site . Replaced dented right side . No gas leaks detected at time of service. Job complete .
Near Round Rock, TX 78681
David S
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KSRL25FTSS00 "Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found a partial frost pattern, see sd quick pic. I found the compressor on and pulling .4 amps. I quoted customer for sealed system worst case the unit needs a compressor, evaporator, condenser, access valve, and UV dryer. ; ordrng 1 2324712 (condenser) and 1 W10309994 (compressor) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WP2188823 (evaporator)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for Washer started making a loud buzzing noise and then it stopped working and I unplugged it. It has clothes inside and I cannot open it.Plugged in washer and lid was locked. Removed pressure hose from control and ran washer again. Lid unlocked and drain pump began to hum. Removed failed drain pump and installed new pump. Placed in diagnostics and washer went through all cycles and drained as designed. Hum is gone. No leaks detected. Job completed.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site to install previously diagnosed parts. Removed evaporator cover and installed new cover. Made sure to relocate the thermistor as Whirlpool service pointer advised. Removed control and installed new control. Fridge operating as designed. Job completed.
Near Austin, TX 78704
Wesley
Job Details: 01/11/2021
DISHWASHER FRIGIDAIRE FGBD2445NF1A Arrived onsite and replaced 1 hinge and 1 cable to correct a loose door and leak issue. Unit is now operating as designed without a leak.
Near Austin, TX 78723
Matthew
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer shaking. Upon inspection found washer tub ring broken and falling off. Also found the rods failed. Unit was overloaded.
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace a valve for refrigerator. Upon inspecting unit found no valve failure but did note ice accumulation on left side of RC evaporator. There was significant evidence unit had tried defrosting multiple times since issue occurred indicating ice was caused by air leak in unit. Advised customer on findings. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found wiring connection on heating element not connected. Rewired element properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78734
Brandon
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for customer complaint of water not dispensing, unit tested good at time of service, found unit set to 33 degrees, possible the water reservoir is freezing, I set unit to recommended temperature 37 degrees. Unit tested good."
Near Austin, TX 78701
Jacob
Job Details: 01/11/2021
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to replace parts ordered by previous tech. Replaced latch. Tested unit unit tested good. No issues at this time. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 01/11/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to replace parts from previous diagnosis. Replaced door handle and cover. Replaced console, tested unit, light is still not working. Was not getting voltage from P2-1 to ground or P1-2 to P2-1. Spoke with tech line and verified control is bad. Needing new control to fix issue. Sr#7729705280 ; ordrng 1 W11295998 (cntrl-elec)"
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for unit not working. Test unit and found door switch had come off switch holder. Opened unit and secured switch test unit and unit test good job complete.
Near Austin, TX 78747
Luis
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for cooling complaint. Per prev visit and tech recommendations replaced evap cover,secured thermistor to correct location on suction line using a zip tie,replaced dispenser and side control. Ran diagnostics all test passed."
Near Austin, TX 78741
Luis
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no ice. Ran diagmostics optics passed,ice box fan powered on with good air flow,E2 error code,ran harvest test failed,diagnosed a defective icemaker installed a new icemaker power cycled unit,ran harvest test passed,ran fill test passed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/11/2021
DRYER MAYTAG MGDB835DC4 Arrived on site for SAFETY Dyer Burnt mark on clothes. Found black areas caked up over air duct. Turned on dryer and noticed flame was yellow and not blue. Needs conversion kit installed to prevent burn marks on clothes. Ordering air duct to be replaced on return visit. Customer will need to contact Best Buy to complete conversion. Once conversion is completed customer will call Appliance Express office for us to return and install new air duct. ; ordrng 1 W11129538 (DUCT-AIR)
Near Austin, TX 78737
Kevin
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site customer is experiencing a rattling noise while running washing machine, set washer into a diagnostic cycle and did not find any saved error codes. Ran all functions in manual diagnostic and did not find any issues. disassembled cam kit and inspected gearcase and did not find any issues. Removed drain pump and inspected it for debris and did not find any problems. Rebuilt cam kit, no further repair is required at this time. If noise returns requested that customer record it, job complete."
Near Austin, TX 78702
Luis
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site for a defective thermistor. Ran diagnostics evap thermistor reading -20 other thermistors reading +30 in freezer section. Removed cover found unit not defrosting,ran defrost cycle heater not powering on,defrosted evaporator,ohmed heater good. Replaced harness,cover and main control."
Near Pflugerville, TX 78660
Scott
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for poor draining . Found drain motor failing ,which is also causing build up in drain hoses . Ordering drain motor and drain hoses . Please call to set return visit .; ordrng 1 W10876537 (DRAIN)"
Near Austin, TX 78736
Leonardo
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on site to test unit for unit not draining test unit and found something stuck in drain motor. Removed drain motor to clear test unit and unit test good job complete.
Near Volente, TX 78641
Tommy
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL KDFE104HPS0 Arrived onsite for previously diagnosed parts on dishwasher. Installed retainer. Customer also showed me oven and that vent was not attached upon inspecting oven found unit bottom frame bowed and damaged. Took pictures with SD quick pic for customer to send to builder. Job Completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDF330PAHS4 Arrived on site for Heating Element Not Working - Dishwasher. Removed kick plate and started diagnostics. No errors came on. Ran through full diagnostics and heating element came on at the end of the cycle. Heating s designed. No leaks detected. Job completed.
Near Manchaca, TX 78652
Luis
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for no water. Water line frozen in liner,ongoing issue called tech support per tech support checked icemaker housing thermistor P8 1,2 good ohm reading 15.8k per tech support void in liner
Near Round Rock, TX 78665
David S
Job Details: 01/11/2021
WASHER MAYTAG MVWC565FW1 "Arrived on site to install previous diagnosed part. I inspected the unit and work are, I found fault code F8e1. I replaced th pie water valve. I ran a calibration and a diagnostics cycle I found the water lines are reversed from the wall, cold is hot and hot is cold. I swapped the lines around. I ran a calibration and a diagnostics cycle. I found the unit working as designed. No water leaks detected. Job complete."
Near Austin, TX 78704
Wesley
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found unit water freezing in reservoir. Found fridge had been set at coldest setting. Customer adjusted to moderate settings for both compartments. Water thawed to dispense again. Corrected stuck filter problem. Filter not able to be removed without tools due to back pressure. Repaired. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Kyle, TX 78640
Leonardo
Job Details: 01/11/2021
DISHWASHER KITCHENAID KUDI01FLSS2 Arrived on site to install new door link and springs. Replaced both parts test unit and unit test good job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/11/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged trim with handle. Replaced trim with handle test unit and unit test good job complete.
Near Austin, TX 78757
David
Job Details: 01/11/2021
DRYER WHIRLPOOL WED7000DW0 "Arrived on site to diagnose dryer that was taking several cycles to dry clothes. Customer let me know several times he had gone on the roof and cleaned out wet lint from the vent and also behind in the vent hose. Checked airflow to the unit and found almost no ventilation and just back pressure. Unit is not properly venting and needs a professional vent cleaning. Gave customer information to dryer vent wizard to work out a cleaning.
Near Pflugerville, TX 78660
Matthew
Job Details: 01/11/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite to replace previously diagnosed parts. Replaced glass door. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78628
Tommy
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL MSS25C4MGB00 Arrived onsite for refrigerator stopping ice production. Upon arrival found unit would not fill. Tested heater why and found unit heater wire in door not operational. Steamed out ice line to make production work in the short term for customer.Job Completed.
Near Austin, TX 78746
Kevin
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site and inspected refrigerator and found one LED module is out. Will order replacements. Customer also experiences control panel is blank when door is opened. Spoke with techline and they recommended replacing control panel. SR#7729699380, ; ordrng 1 W10798005 (Control panel) and 5 W10908166 (Led modules)s"
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for unit light not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78737
Kevin
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDT750SAKZ "Arrived on site and found drain pump has failed, after replacing it ran a diagnostic cycle and it is operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Leonardo
Job Details: 01/11/2021
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site to test unit for unit sparking when off. Replaced module test unit and unit still sparking. Ordering new harness office to reschedule. ; ordrng 1 W10868533 (HARNESS )
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven clock not working. Upon further inspection, the customer advised that the clock on the wall oven display doesn’t hold time. I found the customer is connected to WiFi. I placed in diagnostics and checked error codes and found F6E4. I removed and replaced the main control and reset the time/date. Contacted techline and spoke to Kathy and advised of my findings. Kathy advised that the customer will need to do an update through their app if the issue continues. I advised the customer of this info and we attempted to connect their iPad to the unit through WiFi no it failed. I provided the customer with the Whirlpool WiFi Connect Team number and recommended that they contact them for assistance. Job completed."
Near Austin, TX 78727
Wesley
Job Details: 01/11/2021
RANGE WHIRLPOOL SF367LEKQ Arrived onsite and replaced the spark switch harness. One burner switch was unresponsive.
Near The Hills, TX 78738
Brandon
Job Details: 01/11/2021
REFRIGERATOR JENN-AIR JFC2089BEP03 "Arrived on site to replace damper control, after replacing, unit tested good in test 121."
Near Austin, TX 78717
Justin
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL KDTM604KPS0 Arrived on site fo dishwasher not finishing cycle and displaying F9E1 error code. Put unit into diagnostics mode and unit would not start up and got stuck with all LEDs lit up. Control is not responding correctly to diagnostics. Cycled power on unit and still had same issue. Need to replace control. Ordering control and drain pump to be installed. Office to reschedule.; ordrng 1 W11410062 (CONTROL) and 1 W11412291 (DRAIN PUMP)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/11/2021
DRYER AMANA NED4655EW1 Arrived on site for Not Operating - Electric Dryer - PRE-ID Thermal Fuse and Thermal Cutoff. Found voltage is dropping when dryer is running. Outlet at the wall will need an electrician to service. Job completed.
Near Lockhart, TX 78644
Richard
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is no good. Its running but not working properly. There is no frost pattern on evaporator. Will need a sealed system repair. Seal system tech needed for repair and 2hrs needed for repair. Ordering parts and office to schedule ; ordrng 1 W11092625 (Compressor) and 1 W10843121 (Uv drier) and 1 W10857676 (Harness) and 1 Accessvalve (Access valve)
Near Georgetown, TX 78628
Kayman
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite for microwave not heating. Upon inspection I found the microwave heating but the cooling fan would not turn on while cooking for in low setting. The heating components sounded loud so I replaced the mag cap and diode. I inspected the wiring and from what I could see there were no shorts breaks or pinched wires in the unit. I am ordering a main harness(W11350914) main control(W10892389) motor capacitor(W11405832) and blower motor(W11441128) for repair. . ; ordrng 1 W10892389 (cntrl-elec) and 1 W11350914 (HARNESS ) and 1 W11405832 (MOTOR CAPACITOR. ) and 1 W11441128 (BLOWER MOTOR )
Near Round Rock, TX 78681
Scott
Job Details: 01/11/2021
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site ,replaced right door and badge . No water leaks detected at time of service. Job complete ."
Near Georgetown, TX 78628
Kayman
Job Details: 01/11/2021
OVEN WHIRLPOOL WOD77EC0HV01 Arrived onsite for control panel on a double oven that is configured for a microwave oven combo. I contacted techline and switched the panel configuration to the correct model number. Techline gave me SR#7729697978. I tested both upper and lower ovens preheat. Both ovens preheated as designed. Job complete.
Near Pflugerville, TX 78660
Matthew
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for ice maker not functioning. Upon inspection found ice maker harness not completely connected. Secured connector tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Round Rock, TX 78664
David S
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the noise coming from the compressor against the cardboard. I pushed the lines back. I replaced the grommets and secured all the wires away from the compressor. I tested the compressor and it is working as designed. No more noise. Job complete.
Near Temple, TX 76504
James
Job Details: 01/11/2021
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found unit heating but short cycling. Found lint in blower housing. Removed lint and found unit now cycles heat properly. Found exterior vent starting to block up as well. Instructed customer to have maintenance clear due to potential fire hazard. Job complete