Arrived onsite for drain pump failure f3e1 drain running continuously. Repaired by replacing the control. Unit qualifies for provision under service pointer W11766193. Replaced control and calibrated. All checks good. W11608056

"Arrived on site for cooling complaint. Found water leaking from door hinge leak inside of freezer door,unit not cooling correctly,removed evaporator cover frost only on bottom section of evaporator, froat will disappear and after awhile will reform and continue same sequence. Power cycled unit odd noise from control. Diagnosed unit will need a new freezer door,compressor, evaporator and control also will need new sockets in fresh food section. ; ordrng 2 Wpw10191429 (Socket)s and 1 W10168057sb (Door) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Wp2188823 (Evaporator) and 1 W10139462 (Compressor) and 1 W10120820 (Control)"

"Arrived on site to test unit for noise. Upon arrival customer stated unit makes a noise like a fan blade hitting something. Cycled power on the unit, when compressor engaged you could hear the condenser fan hitting the bracket. Inspected unit, found multiple fins broken on the blade and condenser motor shaft is loose. Will need to order motor and blade for return visit. No one on site for signature. Ordering parts, no parts installed, rescheduled for 07/01.; ordrng 1 W11127829 (Condenser motor) and 1 W11193484 (Fan blade)"

"Arrived on site to test unit for high flames. Upon arrival found engineering digit not correct, corrected model number and found unit is still in warranty. Verified with claims. Customer stated since they got this unit, flames have been high. Tested unit, adjusted four corner burners, have proper flame now. Attempted to adjust the power burner but the flame is consistently too high. Suspecting an issue with the orifice. Will be ordering orifice holder and burner head. Also ordering additional parts to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 07/22 per customer.; ordrng 1 W11706266 (Center burner valve) and 1 WPW10639175 (Center orifice holder) and 1 W10836409 (Center burner head)"

"arrived on site to test unit for no ice production and gasket issues. Upon arrival, customer stated ice has not been produced, and the FC began to lose cooling. Some days she would open the FC door and a sheet of ice would be present on the bottom of the cabin. Due to persistent issue and temperature issues on the last repair visit, suspecting a defrost failure causing water to freeze drain pan and block drain hole, allowing all melted frost to gather at the bottom of the cabin and freeze into an ice sheet. Recommend replacing FC evaporator fan motor, defrost heater, main control, duck bill drain, both RC gaskets and FC gasket. Ordering all parts required and additional parts to ensure completion on return visit. No parts installed, rescheduled for 07/01. Customer would like sooner date if cancellation occurs. ; ordrng 1 W11452196 (FC evap motor) and 2 W10407212 (RC gasket)s and 1 W11745092 (Duckbill drain) and 1 WP12729128 (Defrost heater) and 1 W10843055 (Control)"

Arrived on site. Compressor attempting to power on diagnosed a defective compressor ordering a new compressor and evaporator in case needed. ; ordrng 1 W11578004 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)

"Arrived on site to test unit for dispenser not opening and dirty dishes. Upon arrival customer stated top rack dishes do not get washed, detergent doesnt dissolve and dispenser doesnt open. Tested unit, found incoming water pressure extremely weak. Unit does not fill with the proper amount of water causing dishes to stay dirty and detergent to not dissolve. Also dispenser does not open. Replaced dispenser (WPW10224430) and valve (W11175771) and tested unit, unit now fills with ideal amount of water and dispenser drawer opens. All other components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for constantly draining. Found error f3e1. Replaced control(W11608056). Unit completed diagnostic cycle with no issues. Unit is now working as designed. Job complete.

"Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Upon entry, i found the unit in use and the dryer was getting extremely hot. I opened the door and found a gush of hot air coming out after five seconds, indicating an airflow restriction. I removed the vent off the back of the dryer and found proper airflow off the back of the dryer and temperaturescycling properly, but found an airflow restriction when reconnecting the dryer vent hose. I advised the maintenance person that they will need to have their vent cleaned to ensure proper airflow. The unit is working and operating as designed. No parts were installed"

Arrived on site for a washing machine that is stopping mid cycle. Inspected unit and work area. The tent was not home and appeared to have just run a load.The clothes through the washing machine. I removed the clothes and ran the unit through diagnostics. I found no stored error codes present. I ran the innet through an auto test and the unit ran as designed. I checked the suspension and found the suspension was good. I did advise the customer that I could not replicate any issues with the machine and that there may have just been an off balance issue. I did advise the customer that the unit appears to be working and operating as designed. Call complete. No parts were installed

Arrived on site and replaced control(W11603810). Unit is now working as designed. Job complete.

"Arrived on site to diagnose refrigerator with RC door thats swinging open. Customer demonstrates that if you open the door past a certain point it opens faster than the freezer door does / bounces when it hits its stop in travel. I showed the customer a demo hinge and closer and explained that once the door hits a certain point it will go over the bump on the closer and swing open, especially with more weight in the RC door. I took the door off and showed the customer the greased cam and closer, which are in good shape. I also wiped off some of the grease from the cam. Customer requested i raise the unit which may slow the door down, and to also replace the top hinge. I did add about 1/2 inch level which customer feels did slow the door down to not swing. I did not replace the hinge since it has no involvement with how the door opens and closes and serves only as a mounting and rotational point. I did advise that once the door travels past its cam bump, it's still going to swing and bounce, and this is how it's designed. Documented findings with tech line, SR7741844429 who confirms this is functioning as designed and to only expect minor improvement from a basic leveling. No further repairs needed as this is working as designed. Call completed."

Arrived on site and replaced wheel assembly. Unit is now working as designed. Job complete.

Arrived site to test unit for no power. Found unit was not plugged in. Plugged unit in and found belt was slipping. Replaced belt and cam. Unit is now working as designed. Job complete.

Arrived on site to test unit for not starting. Found control not responding when pressing start button. Replaced control(W11683480) and unit is now working as designed. Job complete.

Arrived on site to diagnose washer that stopped running mid cycle. Unit did not drain and has stopped draining. Checked under unit and found the drain pump harness had a broken black wire. Spliced 18g thicker wiring to the drain pump from the broken wiring. Tested unit and verified proper operation. Repair completed.

"Arrived on site to diagnose refrigerator losing cool in RC. Customer showed recent picture showing evaporator covered in ice due to a recurring defrost issue. Roughly every 6 months or so RC evap freezes over. We have replaced / performed all steps in the service pointer for defrost issue, and checked all items. All fans and thermistors are working properly, drain pan is not bowed. I checked the seal on the icemaker adapter and found the liner has a roughly 2 inch wide section where its starting to deform in the adapter seal section. Liner is bowing away from the seal and keeping it from being a perfect flush seal, and moisture is likely infiltrating as a result. Talked with customer and GC regarding the history and frequency of the repairs. After seeing the liner shifting due to sealing foam, we do not have a recommended repair as just about any affected defrost related part has been replaced or checks good. Foam may be shifting and allowing condensation into the compartment which is slowing snowballing into frequent enough defrost related issues. Customer will replace unit instead of pursuing any further repairs. Call completed."

"Arrived on site for not making enough ice. Ran optic diagnostic with emitter flapped closed reciever blinking diagnosed defective optics,replaced optics power cycled unit ran optic diagnostic passed. W10757851; used 1 W10757851 (Optics) from stock"

"Arrived on site for water leaking. Turned on water source checked line connections good,ran water dispenser passed no leaks,ran icemaker fill found tube that inserts to valve not fully inserted causing leak during fill. Disconnected line,reinstalled into valve,ran fill test passed no leaks."

Arrived on site to diagnose dishwasher that stopped mid cycle. Found unit has power but does not pump. I found wash motor is not running. Replaced sump and motor assembly and verified proper operation. No water leaks found. Parts used - W11613479.

"Arrived on site for water leaking in freezer. Removed drawers in freezer unit in a defrost cycle,let cycle finish no leaks from drain,unit powered on fans running adjusted lower left door gasket,checked all door seals good. Adjusted settings on ui panel."

Arrived on site to install previously diagnosed Console w11659261. On arrival installed part and found unit working as designed call complete

"Arrived on site to install previously diagnosed part. The customer advised that the door that the venthood has been working since they moved in in march and he was not aware that there was an issue with the machine prior to. He advised a heated, not need further service at this time, as the unit was working. Call complete. No parts were installed."

Arrived onsite for unit tripping breaker. Customer stated breaker was replaced and I tested the unit. I found the unit to be tripping in broil and went to the back to inspect the element. I found the old style broil elements installed which causes bleed through and the breaker to trip on it. I replaced the broil element with the revision element and ran unit on broil. Unit doesn't trip. I set the unit to 500 degrees and advised the customer to shut it off after 2 hours and I also set a cook time. Customer agreed and will shut off the unit after burn off is completed. Call complete. Installed W108656603 BROIL ELEMENT.

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

Arrived onsite for previously diagnosed parts. I replaced the light module and ice container and unit now operates and looks as designed. No leaks. Call complete. Installed W11602886 Freezer light module and WPW10558423 Ice Container.

Arrived onsite for start button not responding. Tested and confirmed. Replaced control. Tested and unit is now functioning properly. Job complete

Arrived onsite for unit not cooling. Found evaporator fan not functioning. Unit is trying to cool but no air movement. Replaced fan motor. Tested and unit is now functioning properly. Job complete

"We've arrived on site.It's for unit, not drying properly and making noise. Brand diagnostics and found stored error code 4/3 Restricted airflow. Cleared code and ran test. Customer has duct cleaning 2x per yr and just had it done 3 weeks prior to visit. Ran diagnostic cycle and confirmed correct voltage, as well as air flow sensing phase operating properly. Confirmed with tech line ,Edwin 7741830601. Recommended cleaning sensor bars with Rubbing alcohol for starters. Need to isolated if good dry cycle occurs in timed dry vs sensor. Customer will run multiple cycles on timed dry, and then back to sensor dry. Customer will also record the noise she is hearing as the noise was not duplicated on this visit. Set to return July 1st.; ordrng 1 W11161899 (Moisture sensor harness)"

"Arrived onsite for unit not completing cycle. On arrival found flashing error F8E4 overfill. Found overfill pan full of water. Ran cycle and found unit overflowing from right side into dip pan. Could not isolate cause. Ordering clear door to observe. Also ordering spray arms and parts that once confirmed, may remedy the issue. Office to reschedule ; ordrng 1 Cleardoor (Clear door) and 1 W11573766 (3rd level spray arm) and 1 W11744286 (Manifold tube assembly) and 1 W11627525 (Upper spray arm) and 1 W11579565 (Lower spray arm) and 1 W11580016 (Diffuser) and 1 W11460945 (Sump and motor)"

Arrived onsite for unit rack hangdown.hang down. Found adjusters fail. Replaced using upgrade kit. Replaced and tested. Unit is now functioning properly. Job complete

"Arrived on site to test unit for not working properly, found error flashing for internal board failure, customer stated that it started to malfunction after a thunderstorm, replaced control and tested unit is now running as designed job complete installed W11764616"

"Arrived on site to test unit for not heating. Upon arrival customer stated unit only heats to 350?, has to use convection bake in order to have the bake cycle properly. Tested unit, found bake element not engaging, convection and broil element are. Entered diagnostics and found F6E1 oven over temp error code stored. Inspected element, found harness leading up to the element has burned and disconnected from the element, element has also been damaged by the arcing. Soldered in a new connection and replaced bake element (W10779716), tested unit, all components are properly engaging and unit is now running as designed, no gas leak detected, job complete."

Arrived on site to diagnose unit for the lower oven not igniting. Tested unit and found the igniter is receiving power but not making proper contact with the burner to ignite.Ordering a new bake igniter.Office to reschedule for 6/30.; ordrng 1 W11355922 (Bake igniter)

Arrived on site to test unit for not completing the cycle.Ran diagnostics and found error codes F9E1 (slow drain) and F10E2 (vent wax motor shorted). Replaced vent assembly. Tested unit and unit is now operating as designed. Job complete.

"Arrived on site to follow up on washer making noise when in rinse section of the cycle. Customer had additional video showing noise lasting for up to 30ish seconds. Could still not duplicate, but noise sounded like it was mechanical and coming from the bottom end and gearcase has been replaced along with hub. Splutch/belt is the only remaining item that could make noise. Replaced splutch, belt, Actuator. Ran quick wash and did not hear noise again. Customer will follow up with additional information if issue happens again. Parts used - W11239857, W10721967, W10913953."

Arrived onsite for ice build up in the fan space from an icemaker fill spout leak. Cleared ice and inetall3d proprietary splash shroud. Unit is now operating as designed. All checks good. No parts.

"Arrived on site to test unit for not working properly, tested unit found drain pump not disengaging, replaced control and tested unit is now running as designed no leaks detected job complete installed W11513246"

Arrived on site to inspect cooktop for loose screw that could not be reinstalled. Removed cooktop from the counter and secured the screw to the mounting clip. Reinstalled cooktop. Unit is now properly secured. Job complete.

"Arrived on site for a washing machine that will not illuminate or run through a cycle. inspected unit and work area. Upon entry, the customer advised that the machine does seem to run, but the lights wont turn on or tell the customer where its at and the cycle and will not fully complete each cycle. I went to try to run the unit into diagnostics and found that the unit would not enter diagnostics. I press start on a normal eco-wash cycle and found the unit begin to fill with water. I attempted to cancel the cycle and found that the unit would not cancel. Checked incoming voltage and found proper voltage and polarity. Ahead and replaced the control and calibrated the unit. I ran the unit through an auto test and the unit began to work and operate as designed. Call complete. W117777413."

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival home builder verified range tripping breaker I replaced the control board, bake, and broil element. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw all readings are correct. I recommend builder to replace gfci breaker he stated they didn't. Nobody lives in the home, so the range will not be on for an hour also nobody to sign.Calling whirlpool safety Sr # 7741582169"

"Arrived on site for goes from sense to done. Upon arrival , test unit and confirmed issue . Ran diagnostics and get error code F7-E1 tachometer missing or wrong signal. Inspected unit and found corrosion on actuator and harness. Need to replace harness and actuator. Ordering harness, actuator ,capacitor and control. Office to reschedule ; ordrng 1 W11643701 (Harness) and 1 W11481722 (Actuator) and 1 W11740022 (Control) and 1 W11395618 (Capacitor)"

Arrived on site to install control to resolve unit always stuck draining. Replaced control and verified i could start new cycles. Repair completed. Parts used - W11607637.

Arrived onsite to inspect refrigerator not making ice upon further inspection rc 43 fc 7 ran diagnostics test 4 39 56& 45 pass all removed water from crisper draw ver wires are not broken removed back panel compressor is extremely hot ordering sealed system compressor w11578205 acess valve w11506635 uv drier wpw10143759 evap motor w11575358 2HOURSSTECH OFFICE TO SCHEDULE ; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Uv drier) and 1 W11575358 (Evap motor) and 1 2HOURSSTECH (2HOURSSTECH)

"Arrived on site to inspect washer shaking and not washing properly. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill andnF0E2-suds. Cleared the code and continued with testing and the unit operated failed to dispense the correct amount of water. I tested the valves and found the cold valve not dispesning enough water. I removed and replaced both valves and retested and the unit is operating as designed. I made recommendations for use and care, as well as detergent use. No water leaks observed during service, job completed. W11688994, W11688995"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit was already serviced a week ago, no service has been scheduled. Unit is working as designed. No parts installed, no service provided, job complete."

"Arrived on site for ice paddle stays stuck and ice keeps dispensing. Upon arrival, test unit and confirmed issue. Found ice guide is out of position. Inspected guide and found broken tab. Replaced ice guide WP2180224 and test unit. Unit is operating as designed. Job complete"

"Arrived on site to inspect washer drain pump not turning off. Upon further inspection, maintenance had moved the unit to a vacant apartment and was sitting in the middle of the apartment not connected to water or plugged in. Maintenance described the issue, and per service pointer W11766193, I removed and replaced the main control and plugged the unit into the nearest outlet, and calibrated the unit. Unit calibrated properly, and I recommended that maintenance test it once they place it back into another unit and if there are further issues to contact our office for service. No water leaks observed during service, job completed. W11607637"

"Arrived on site to test unit for not cooling. Upon arrival customer stated 2 months after repair on 11/21, same issues began to arise. Defrost system would fail, ice would melt causing a block of ice in the container and dripping from the ice dispenser, water is dripping from dispenser and unit is not cooling.Inspected unit, found evaporator cover encased in ice indicating a failed defrost system. Also found valve is weeping. Due to persistent issue, recommend replacing all components pertaining to the defrost system. Evap fan motor, thermistor, drip pan, main control, UI, and valve. Ordering parts, no parts installed, rescheduled for 06/30. Customer would like sooner date if cancellation occurs. ; ordrng 1 WPW10341329 (Dual valve) and 1 WPW10248595 (Deli damper)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=8 degrees and RC=39 degrees. I checked the FC evaporator cover and found no ice built up. Found the evaporator with a good frost pattern and the evap fan is operating as designed. The builder arrived and advised that the freezer never stopped cooling but the fresh foods section got warm and then started cooling again. I advised the customer to monitor the unit and if it began to get warm again to call it in for service. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site for unit stuck on drain mode. Unit requires 2 man stackable unit. Upon arrival, found unit unplugged. Plugged unit in and found drain pump immediately starting. Proceeded to check pressure hose and found no restriction and kinks. Proceeded to replace W11629601 control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived onsite to inspect oven console locked upon further inspection found bad console replaced W11296171 ran bake test at 350 unit is working as designed

WED87HEDW1 Arrived on site for a dryer making nosies. On arrival verified issue I replaced the repair kit product is working as its designed.

Arrived onsite to inspect washer not agitating upon further inspection found bad gearcase & bad nut replaced gearcase W11454734 splutch assembly W10721967 belt Wpw10006384 hub nut w10528947 wash plate W10902814 ran calibration & test cycles unit is working as designed advised customer the cold water valve hose has a drip due to over tightening the rubber washer in the hose will need to be replaced will don't keep those in stock I did turn the cold water valve off customer not available for signature

"Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear the evap fan making a vibrating noise. Gained access to the fan and adjusted the fan shield and reassembled the FC section and the noise stopped. Unit is operating as designed and no water leaks observed during service, job completed. New build/vacant home"

Arrived onsite to inspect cooktop not igniting front LH upon further inspection found the surf not seated correctly repeated surf verified all burners are igniting properly unit is working as designed no gas leaks detected during service customer not available for signature

"WED4850HW0 Arrived on site for a dryer not dryering. On arrival I tested dryer and it's heating but just not on high temperature. I checked ventilation to the apartment and it was good. I tested all fuses, heater ,and motor all parts had good readings. I tested the timer that passed, and the only issue I found was the temperature switch . I ordered part and rescheduled for 7/1/25 returning parts just in case needed. ; ordrng 1 W11661755 (Temperature switch)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the main control and calibrated the unit. I ran the internet through an auto test and the unit ran as designed. Call complete. W11608056.

WMH32519HZ10 Arrived on site for a otr microwave making nosies and smelling like smoke. On arrival I verified that the diode has failed it shows signs of burning. I replaced and tested with a cup of water product is working as its designed. Calling whirlpool safety Sr # 7741787011

"WTW4855HW3 Arrived on site from previous tech to install part. On arrival I replaced the control board ,calibrated then tested product is working as its designed no water leaks visible from the main water supply."

"Arrived on site to inspect refrigerator leaking water from the dispenser. Upon further inspection, I found small drops of water on the ice dispenser paddle. When I opened the FC door, I found condensation built up on the right side of the FC door at the mullion and on the gasket. I found no gaps in the gasket, but I did find some food packages in the FC section that were keeping the door from closing fully, and the unit is not leveled. Also found some rust spots on the top right corner of the FC door (photos). I am ordering the FC door and office to schedule return service. RETURNING TECH TO REPLACE THE FC DOOR AND LEVEL THE UNIT. No water leaks observed during service, and the unit is cooling properly at this time.; ordrng 1 LW11026355 (Left fc door)"

Arrived onsite for prediagnosed parts upon arrival replaced control W11608056 ran calibration & test cycles unit is working as designed no leaks observed during service

WED560LHW2 Arrived on site from previous tech to install parts. On arrival I went to the office to get the apartment # office gave me apartment #8101. I arrived at tenants apartment and she said that someone already showed up to fix the dryer . She told me that she got a text this morning saying someone was on their way to fix the dryer. No parts used product works as it's designed

Arrived onsite to inspect dishwasher burning smell melted plastic upon further inspection found melted plastic on element replaced element W11537778 ran diagnostics found no errors unit is working as designed no leaks observed during service

Arrived onsite to inspect dryer screeching upon further inspection found bad rollers used repair kit 4392067 reassembled unit ran test cycles unit is working as designed

"Arrived on site for refrigerator needing W11492867 ec evap coil, 8201675 compressor, wpw10143759 uv drier, wpw10248595 damper control, wpw10501260 cover, w11506635 access valve. On arrival installed parts, then pull back and recharge system with 5 and a 1/2 ounces of R1 34A, and then inform customer to allow up 24 hours a unit to stabilize temps, call, complete."

Arrived on-site for damaged gasket. Verified damage to the right gasket. Installed 1 gasket and silicone. Used 1 w100407212 and w10841140.

Arrived on site to repair previously diagnosed issue unit needs new valve manifold and replace panel and knob. Replaced valve manifold and knob found new panel defective in box ordering new panel office to reshedule. Will need to clean right front burner orfice with cleaner on return visit flame is a little low; ordrng 1 W11730291 (Panel)

"Arrived on site. Broken wires at door hinge,replaced door and added connector due to new water line design. Tested water dispenser passed,ran icemaker harvest passed icemaker filled up with water. Wpw10334458,w11566705; used 1 Wpw10334458 (Connector) from stock"

Arrived on site to test unit for constant draining. Found we did not have correct model number on file. Updated model number and entered diagnostics. Found error f3e1. Unit would instantly enter into drain. Recommend control replacement. Office to reschedule. ; ordrng 1 W11608056 (Control)

Arrived onsite for door seal failure and freezer evap pan drain tube frozen. Ordering door seal and returning with drain tube parts. No parts used today. ; schdld next appmnt for 6/30 MON !

"Proceeded to inspect new front panel before entering job site and found bottom front left and right corners scratched. Spoke with Salih , general contractor on site and advised not to replace it. Ordering new W11752163 front panel. Advise parts department to inspect part before scheduling. ; ordrng 1 W11752163 (Front panel)"

"Arrived on site for over cooling in fresh food section. Temps going into low 30s customer has logged fresh food temps,unit in defrost cycle at time of visit, ran diagnostic good air flow entering fresh food section,removed diffuser,diffuser door opening and closing correctly, replaced fresh food thermistor. Advised customer to add products in fresh food section to help maintain set temp and for a more accurate temp reading to place a cup of water let sit for awhile and check the water temp. Used w11724692"

"Arrived on site to follow up on microwave not heating. Customer clarified that unit will turn the turntable but doesn't seem to be heating well. This only seems to happen estimated 1 out 10 times, and not necessarily daily. Called tech line, SR7741833706. I could not duplicate the concern still, but customer had video showing. I verified interlocks are good, door opens and closes properly, and I ran 11 separate 1 min cycles with a cup of water and everything worked properly. Tech line rep requests replacement of inverter and mag together. Customer later followed up saying that the times this rare issue happened, the oven was also on. Set return for 7/2. Ordering tech line requested parts. ; ordrng 1 W11578579 (Inverter) and 1 W11578959 (Magnetron)"

"Arrived on site to replace the inner door, dispenser, and vent. Replaced all three components. Ran diagnostic tests and verified the unit is operating properly. No leaks detected. The dispenser is functioning correctly, and the vent is opening as designed. Job complete."

Arrived on site to replace damaged ice machine door handle. Removed outer skin and swapped handles. Verified new handle has no damage. Repair completed. Parts used - W11450233. Noone home to sign for ticket. Access granted with spare key.

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

"Arrived on site to follow up on ice machine repair. I replaced the condenser and hot gas valve, and brazed all joints together. I pressurized to 175psi nitrogen and found no leaks. Vacuumed down and charged unit. Reassembled and tested. Verified a frost pattern present at time of service completion. Parts used - WP2313624, WPW10534030. Repair completed. Owner not on site to sign for ticket."

Arrived on site for Special Project S153EB - Main Control - SCode S153EB. Upon arrival. Test unit and drain pump runs continuously. Ran diagnostics and get F3-E1 pressure system fault. Replaced control W11607637. Test unit and is operating as designed. Job complete

"Arrived on site for no ice. Tested dispenser not ice dispensing,can hear motor rotating and couplings slipping,removed ice container found lower and ice container couplings not making full contact ordering ice container and lower coupling; ordrng 1 W11244434 (Ice container) and 1 WP2220458 (Coupling) and 1 W10852956 (Spring) and 1 WPW10258544 (Shaft) and 1 W11202789 (Auger motor)"

"Arrived on site for refrigerator not dispensing ice or making ice. An arrival confirmed issue, and upon further inspection found the auger motor completely corroded and resting out, as well as ice maker motor grinding and had a lot of corrosion and water valve, not letting enough water in to fill the tray. I reported findings to safety team under W1EAQL0WPL1. Ordering W10822606 motor, and valve and ice maker. Rescheduled, customer for july first of twenty twenty five; ordrng 1 W10822606 (Motor) and 1 W11495416 (Valve)"

Arrived on site for washer not draining. On arrival confirmed issue and found harness w11643701 broken. Replaced harness and unit is working as designed. Call complete

"Arrived on site to test unit for not heating properly. Upon arrival entered diagnostics, found no error codes stored. Engaged bake and broil element, both engage when manually selected to. Started a 350? bake cycle whilemonitoring with a thermocouple. During preheat unit reached 375? initially. Unit then began to cool and stabilize at 350?. At 330? elements reengaged and unit began to heat up, at 370? elements disengaged and unit began to cool. Unit then cycled between 330?-370? for 15 minutes consistently. No issues with heating. No one on site for signature. Unit is running as designed, no parts installed, job complete."

Arrived on site for refrigerator with right hand doors swinging open too quickly. An arrival confirmed the issue and was able to level fridge. And verified door no longer swings open too fast and is stable. No parts installed call complete

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised the last time she ran the washing machine, the machine did the same thing as last time we were out and started flashing an F9 E1 and would not drain completely. She advised that she had to leave the machine for a while before the unit would unlock the door. I did find the unit completely free of water and clothes. I gained access to the drain pump filter and found two nails stuck in the drain filter, causing the issue. I removed the obstructions and tested the unit. The unit began to work and operate as designed. Call complete. No parts were installed."

Arrived on site for unit not dispensing water. Inspected unit found valve struggling replaced valve still no water. Found reservoir completely frozen. Maintenance director did inform me unit had been in a vacant unit for several months now with no opening of the door . Informed him to set temperature to 40 degrees for now unplug unit for 48 hrs so linescan de thawed and check back on it in a few day. Maintenance director agreed to this and said he would check on unit in a couple days. No leaks present at this time job completed.

"Arrived on site for washer leaking water in the tub when it was not being used. An arrival confirmed issue and found valve not fully shutting, then causing water to enter tub. I replaced w 111172234 and tested washer and found it working as designed with no leaks call complete"

"Arrived on site for SAFTEY yellow flame in oven with strong gas odor. Upon arrival, test unit and confirmed issue. Found the very small amount of yellow flame is normal. As far as smell. Found air shutter is wide open. Adjusted air shutter and test unit. Unit is now operating as designed. No gas leaks present. Job complete . Contacted SAFTEY team and spoke with Alissa MfrRef # 7741781945. Explained findings and repair that was made. Notes were documented."

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

"Arrived on site for washer not completeing cycles. On arrival found f7e1 again in diagnostic. Found capacitor failing amd im ordering W11026785 motor, w11395618 capacitor and rescheduled customer for 07-01-25; ordrng 1 W11026785 (Motor) and 1 w11395618 (Capacitor)"

Arrived onsite for unit not starting a cycle. Unit is stacked. Disassembled and found latch failed. Replaced and tested. Unit is functioning properly. Job complete

Arrived on site. Replaced defective icemaker ran harvest test passed ran fill test passed. W10873791

"Arrived on site for intermittent noise issues and detergent dispenser leakingUpon arrival, ran diagnostics and there are no saved error codes. Found dispenser is leaking. As far as noise , found rotor screw is on floor. Inspected all components and are good. Set all leveling feet. Reinstalled rotor. Test unit and is operating correctly. Ordering dispenser and drawer. Office to reschedule ; ordrng 1 W11621181 (Dispenser) and 1 W11413340 (Drawer)"

Arrived onsite for refrigerator with damaged rc door. On arrival confirmed issue and found door damaged. Replaced w11652980 rc door & w11223753 nameplate. Found unit working as designed. Vacant home Call complete

"Arrived on site for refrigerator with broken gasket and ice maker clumping eyes together in bin. On arrival, sound ice maker was being overfilled from the watervalve, and the right hand door gasket was broken. I replaced one right hand gasket w10830274. I'm ordering W11548535 valve a rescheduled customer for 06-01-25; ordrng 1 W11548535 (Valve)"

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that he ran two loads that both leaked water all over the floor. He advised that they were on quick washes, and we're enough to have to use a full towel to clean up the mess. He advised that he is not used the machine since. I checked underneath and did not find any evidence of water residue. I ran the innet through an auto test and found the unit working and operating as designed without leaking until the unit came to the drain portion of the cycle. I found that I could not hear the water draining out of the machine but found water pouring out of the drain due to an overflow and water pouring down the wall and onto the floor. I showed the customer before the drain completely stopped and it did advise him. It looked like his drain pipe head a restriction, causing it to overflow. I checked underneath the washer and found all portions of the machine were dry. I did advise the customer that he will need to clear out his drain prior to any further use of the machine, but that the unit it is working and operating as designed. Call complete. No parts were installed."

Arrived onsite to inspect scratched microwave door upon further inspection the door is scratched replaced door w11173823 tested unit cycles unit is heating & working as designed

"Arrived on site to diagnose unit for not heating.Verified the model and serial number and confirmed they matched the work order. Asked the customer if they were aware the unit was out of warranty. Customer provided documentation showing a 2-year warranty through KB Homes. However, the entitlement did not reflect KB Homes coverage. Contacted the claims department and spoke with Selina. Selina advised that the customer will need to contact Whirlpool to request an entitlement update reflecting the KB Homes warranty. Job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced lid latch (W11307244) and control (W11607637). Started a test cycle, lid is now latching properly. Unit filled with water and began agitating. When drain pump engaged, control shorted. Inspected pump and found the housing melting indicating a failed pump. Will need to reorder control and replace drain pump. Ordering part, office to reschedule. ; ordrng 1 W11607637 (Control)"

"Arrived on site to test unit for pump running. Upon arrival customer stated drain pump runs constantly unless unplugged. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Per special project S153EB, followed TSP W11766193. Found F3E1 pressure system fault error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump is no longer engaging immediately. Ran a test cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."