Near Round Rock, TX 78681
Paul
Job Details:
11/08/2019
OVEN KITCHENAID KOSE500ESS03
Arrived onsite for the oven to finish troubleshooting and replace the possible per diagnosed parts. I found L2 burned off of the TOD and the TOD open. I replaced the TOD and repaired the wire. I tested the oven and found the breaker tripping after about 4 seconds but the control panel never came on. The control panel was on prior to replacing the TOD. I checked the L2 circuit and found the relay on the AM stuck closed. I replaced the AM and retested with the same results. The breaker trips after about 4 seconds. I can find nothing else wrong with the oven and advised the customer to have an electrician test the breaker. Call complete.
Near Lorena, TX 76655
Arthur B.
Job Details:
11/08/2019
RANGE AMANA AER6303MFS2
"Arrived onsite for customer complaint of UI paneL and control scorched. Confirmed findings. Found no shorts on infinite switches. Call WPL Safety SR#7726231390 Amanda and advised to continue with repair since in warranty. Ordering knob,Control and Console to complete repair. OF to R/S. Unit unplugged at this time.; ordrng 1 W11247313 (panl-cntrl) and 1 W11297545 (cntrl-elec) and 1 W11409244 (KNOB)"
Near Austin, TX 78757
David Z
Job Details:
11/08/2019
WASHER WHIRLPOOL WFW6620HC0
Arrived on site to diagnose a washer that had leaked on the left side. Performed diagnostic and was able to trace a trail coming from the dispenser tray. Customer said that has only happened once so far as well. Replaced dispenser. Retested unit and was not able to see water leaks anywhere. All is working as designed. Call complete.
Near New Braunfels, TX 78130
Robert
Job Details:
11/08/2019
DRYER WHIRLPOOL WED92HEFW0
Arrived on job for complaints of u it not heating. Tested unit. Found that heating element was open. Replaced heating element. Tested unit. Unit test good. Advised customer that the vent hose needs to be cleaned for better performance. Job complete
Near Austin, TX 78703
Wesley
Job Details:
11/08/2019
DISHWASHER WHIRLPOOL JDB8910AWS
Arrived on site and replaced control. Unit is now repaired Nd operating as designed
Near Austin, TX 78704
Luis
Job Details:
11/08/2019
REFRIGERATOR KITCHENAID KFIV29PCMS03
"Arrived on site for faulty control,customer requested deli control be replaced also,installed updated control kit and deli control. Powered unit on tested unit unit powered on and cooling correctly.
Near Austin, TX 78752
Scott
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
"Arrived on site, replaced drain tube and both slide rails. Defrosted refrigerator, all check in good. No water leaks detected at time of service . Job complete ."
Near Wimberley, TX 78676
Brandon
Job Details:
11/08/2019
RANGE FRIGIDAIRE FFGC3026SSD
"Arrived on site for customer complaint of left burner no shutting off, found faulty valve. Customer broke two knobs trying to turn the valve off. Ordering knobs and valve. ; ordrng 2 5304504839 (knob)s"
Near Temple, TX 76504
Dylan T.
Job Details:
11/08/2019
WASHER WHIRLPOOL WFW5620HW0
Arrived on site customer complaint was kept popping up error message for low flow put in test mode ran unit numerous times test of the water can I find anything else wrong with the unit All Lines are dry
Near Georgetown, TX 78628
Thomas L.
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02
Arrived on site for no ice condition. Tested unit in diagnostics and the icemaker would not cycle. Inspected unit to find broken wiring in the freezer door as the wiring goes through the hinge. This is preventing power from getting to the icemaker. Office will contact manufacturer for assistance.; ordrng 1 COSTAPPROVNEEDED and 1 LW10691266 (dor-fip)
Near Austin, TX 78704
Joseph C.
Job Details:
11/08/2019
OVEN WHIRLPOOL WOD97EC0HZ00
Arrived on site for “noisy operation and lower oven shuts off” complaint. Inspected unit and could not duplicate issues. Unit is performing as designed.
Near Pflugerville, TX 78660
Wesley
Job Details:
11/08/2019
DRYER LG DLEX3700V
Arrived onnsite and found loose wire at power block was causing start issues. Advised customer on power supply and breaker location. Repaired unit. No parts. All checks good.
Near Leander, TX 78641
Lou
Job Details:
11/08/2019
DRYER MAYTAG MEDB725BW0
"arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could not duplicate the noise. I disassembled the unit and found the idler pulley wheel corroded to the axle and did not move freely. Also, found that the blower wheel belt is badly cracked and about to break. I advised the customer of my findings. I removed and replaced the dryer repair kit; 4 rollers, idler pulley roller. The belt from the kit is too small and a belt will need to be ordered. I am ordering the drive belt and blower belt. Due to poor service in the home, I advised the customer that I would call them with a date return service. Once I had a date, I contacted the customer and left a message advising I would return on 11/12/19. I advised customer to contact office if the date was not good. No lint observed during service.; ordrng 1 WP8544742 (belt) and 1 WPW10136934 (belt)"
Near Austin, TX 78723
Joseph C.
Job Details:
11/08/2019
RANGE WHIRLPOOL WEG745H0FS0
"Arrived on site for “F2E1 error code” complaint. Per previous diagnosis. Removed and replaced touch membrane. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Lou
Job Details:
11/08/2019
DISHWASHER WHIRLPOOL WDF330PAHS3
"arrived on site to inspect dishwasher dispenser issues. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3, F3E3, F10/E1. Cleared the codes and continued with testing. When the water began to dispense, the valve sounded as if it were struggling to operate. I opened the door and front und no water. I checked the water under the sink and found the water turned off. I turned the water on and retested the unit and it operated as designed with no error codes. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Wimberley, TX 78676
Brandon
Job Details:
11/08/2019
WASHER MAYTAG MVWC565FW1
"Arrived on site to replace motor, found new motor was damaged in box, fan blade would not spin freely. Also found issue is the gearcase needs replacing due to shaft being bent and tub not spinning properly. Ordering motor and gearcase. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10870913 (gearcase) and 1 W11026785 (motor-drve)"
Near Austin, TX 78739
Leonardo
Job Details:
11/08/2019
DISHWASHER LG LDT7808ST.ASTESNA
Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced part Assy test unit and found unit working as designed. Job complete no leaks present at this time.
Near Austin, TX 78739
Luis
Job Details:
11/08/2019
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived on site for cooling issue and no ice. Found unit not freezing correctly in freezer. Ran diagnostics compartment thermistor reading 27 Evap thermistor reading -38° diagnosed unit will need thermistor harness,evaporator cover and main control. ; ordrng 1 W11177683 (COVER EVAP) and 1 W11204566 (HARNESS) and 1 W11333076 (CONTROL)"
Near Horseshoe Bay, TX 78657
James
Job Details:
11/08/2019
ICE MACHINE KITCHENAID KUIC15POZP2
"Arrived on site and installed new compressor, hot gas loop, evaporator, condenser, drier and stub. Vacuumed system to clear and test for leaks. Charged with 5.75 oz 134a. Tested for proper cooling and found evaporator maintaining proper frost pattern. Unit tests good. Job complete"
Near Buda, TX 78610
Kevin
Job Details:
11/08/2019
DRYER WHIRLPOOL WED8000DW4
Arrived on site and found dryer is not heating airflow has been corrected since last visit. Disassembled dryer and spoke with tech line and checked all components and found wiring harness it’s not carrying power to element under load. Advise customer not to use dryer until repairs completed. Tech line recommended replacing harness SR 7726320605; ordrng 1 W10901572 (HARNESS)
Near Burnet, TX 78611
James
Job Details:
11/08/2019
WASHER WHIRLPOOL WTW5640XW0
"Arrived on site and tested operation. I found faults for lid lock, speed sensor and control failure for motor circuit. Inspected latch assembly and found no issue with strike and no broken parts on lock. Inspected drive system and found oil leaking from gear case. Unit will need new lid lock and gear case to repair. Additional parts may be required once gear case repaired due to errors in control.
Near Austin, TX 78738
Andy
Job Details:
11/08/2019
REFRIGERATOR JENN-AIR JB36NXFXRE01
Unit is under warranty see SD-QuickPic. Arrived on site for refrigerator not making ice. Tested and inspected unit and found issues with ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Scott
Job Details:
11/08/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site for MW not starting and flashing error code. Found frame where inter locks are attached was bowed not allowing bottom switch to be depressed properly . Reshaped lip and now getting proper contact . Unit is heating per WP specs . Job complete
Near Austin, TX 78717
Lou
Job Details:
11/08/2019
COOKTOP WHIRLPOOL KICU500XBL01
"arrived on site to inspect cooktop error codes. Upon further inspection, I tested the unit by placing a pan of water on each burner and they all operated as designed with no error codes ever appearing. Per service pointer #W1056232A, whirlpool recommends replacing the module if any error code appear.
Near Andice, TX 78628
Thomas L.
Job Details:
11/08/2019
DRYER WHIRLPOOL WED5620HW0
Arrived on site for noisy operation. The customer and I turned the unit on and observed the unit. The customer pointed out a rattling/buzzing type of noise. When I pressed on the door at about 9 o’clock the noise went away. I opened the door and tighten all the screws on the face of the dryer and on the door of the dryer itself. Then I loaded some towels into the dryer and the operations are now quiet. Dryer and house venting are new and clean.
Near Austin, TX 78745
Leonardo
Job Details:
11/08/2019
OVEN WHIRLPOOL WEG515S0FS2
Arrived on site to test unit for oven not igniting. Yes unit and found wire connection to bake ignitor not connected. Secured connection test unit and unit test good job complete. No leaks present at this time.
Near Leander, TX 78641
Lou
Job Details:
11/08/2019
DRYER MAYTAG MEDB855DC4
"arrived on site to inspect dryer not powering on. I verified voltage at the outlet, terminal block and control. Following the tech sheet, I tested the connections at the P8, P9, P2, & P14. My testing led me to replace the main control. I disassembled the unit and found a large amount of lint built up in the cavity of the unit. I removed the line and tested the cutoffs and found them open. I tested the element and it was open. I tested the fuse ad it too was open. I contacts the office and got authorization to replace the mentioned parts (MS). I removed and replaced the cutoffs, fuse, element, and control and retested and the unit still did not power up. I went back to the tech sheet and rechecked the previous points for voltage and in test #7 under ACU power test, I checked voltage and it showed to replace the UI. I contacted the office (SC) to get authorization and was advised that it was denied and the extended warranty would be in contact with the customer i
Near Lakeway, TX 78734
Andy
Job Details:
11/08/2019
OVEN KITCHENAID KEMS378SBL04
Arrived on site for oven not heating to set temperature. Tested and inspected unit and found failed bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time. Customer paid in full on CC.
Near Killeen, TX 76542
Al
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
"Arrived to inspect side by side refrigerator with light issues.R&R the freezer light and unit lights flickered.Removed the refrigerator light and unit now works as designed.All water lines were dry at the time of service.Job complete"
Near Waco, TX 76712
Arthur B.
Job Details:
11/08/2019
DRYER WHIRLPOOL WED5000DW2
Arrived onsite for customer complaint of dryer drum not moving. Removed back panel and found screwdriver lodged in blower wheel. Removed screwdriver and reassembled and tested. Tested unit. Dryer now works as designed. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78744
Kevin
Job Details:
11/08/2019
RANGE WHIRLPOOL WEE745H0FS0
"Arrived on site, customer only wishes to purchase a part, quoted for a new knob $31.56 in order to only have one charge on the customers card combined part cost with labor from 239036"
Near Temple, TX 76501
Dylan T.
Job Details:
11/08/2019
WASHER WHIRLPOOL WTW5000DW
Arrived on site customer complaint was washing machine was leaking found that it was one of the hose had a hole in it parties to be ordered and replaced; ordrng 1 W10763259 (hose)
Near Leander, TX 78641
Lou
Job Details:
11/08/2019
DRYER WHIRLPOOL WED4815EW1
"arrived on site to inspect dryer getting too hot and shutting off. Upon further inspection, I verified ohms to the element, cutoffs, fuse and voltage to the timer. I contacted Techline and spoke to Andy and he advised to run the unit with some towels inside and when the unit shuts off check voltage at the terminal block. He advised that either the motor is over heating or the harness is getting too hot. Provided File #7726324605. I placed some large items in the unit and turned it on for 20 mins with low heat. After approximately 7-8 mins the unit shut off, but the timer continued to run. I advised the customer of my findings and recommendations provided by tech service. I am ordering the motor and harness ad schedule return service for 11/12/19. Customer requests afternoon appointment after 1PM.; ordrng 1 279827 (motor!dryer) and 1 W10704067 (harns-wire)"
Near Hutto, TX 78634
Paul
Job Details:
11/08/2019
DRYER WHIRLPOOL MEDB835DW4
Arrived onsite for the dryer that is noisy. The customer had the dryer running when we arrived and the unit was sounding normal. I found the dryer displaying an AF. The customer stated the unit has long dry times. I explained to the customer the AF was an air flow issue and the vents need to be cleaned. The customer heard the noise start when the washer went into a spin. I explained to the customer that the noise she was hearing was the washer. I checked the airflow temps and found the temperature setting idle with the flex hose connected. I advised the customer to have the vent cleaned. Call complete.
Near Georgetown, TX 78626
Jonathan S
Job Details:
11/08/2019
WASHER GE GTWW180SSJ0WW
"Arrived on site for washer not spinning. Performed diagnostics mode and found motor activating but not turning wash basket. Gained access to mode shifter and motor. Found belt had came off pulley and motor. Inspected mode shifter and pulley. Found pulley nut loose. Found pulley nut will need to be tightened and belt placed back on. Tighten pulley assembly and installed existing belt. Tested spin and agitation cycles. All tested good, no water leaks detected.
Near Pflugerville, TX 78660
Scott
Job Details:
11/08/2019
RANGE WHIRLPOOL WFG550S0HZ0
Arrived on site for unit not heating properly. Found customer had recently changed her liner at bottom of oven. Liner is too big covering vent holes not allowing heat from burner cavity to enter oven. Recommended trimming down liner. Preheated oven to 350. All is checking out normal once liner was removed. No gas leaks detected a time of service job complete
Near Austin, TX 78750
Andy
Job Details:
11/08/2019
DRYER WHIRLPOOL LDE482
Arrived on site for dryer with loud noise. Tested and inspected unit and found failed pulls wheel quoted customer and replaced failed part. Tested unit and found failed rollers and shafts and customer would like belt replaced as well. Quoted customer $229.99 service and labor $104.47 parts $27.59 tax for a total of $362.05 customer approved estimate. Office to schedule to work with customer schedule.; ordrng 2 12001541 (ROLLERS )s and 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 WP6-3129480 (SHAFT )s
Near Lampasas, TX 76550
Al
Job Details:
11/08/2019
WASHER WHIRLPOOL WTW8500DC5
Arrived to install previously ordered part.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near San Marcos, TX 78666
Robert
Job Details:
11/08/2019
RANGE WHIRLPOOL WFE320M0ES2
Arrived on job for complaints of no power. Found the terminal block damaged. Replaced terminal block and fuse.
Near Georgetown, TX 78628
Jonathan S
Job Details:
11/08/2019
WASHER MAYTAG MVWC500VW1
"Arrived on site for washer continues to fill when powered off. Customer stated that water was off and when on water will continue to drip. Gained access to inlet valve and found faulty solenoid on valve assembly. Removed faulty valve and installed new. Tested operation and monitored for water leaks. All tested good, no water leaks detected. Paid in full on check # 4991."
Near West Lake Hills, TX 78746
Wesley
Job Details:
11/08/2019
DRYER WHIRLPOOL WED97HEXL1
Arrived on site and found unit making back pressure rattle from poor airflow. Advised accordingly. Customer requested general maintenance. Unit is now operating as designed.
Near Austin, TX 78756
Joseph C.
Job Details:
11/08/2019
DRYER WHIRLPOOL WED6620HW0
Arrived on site for “noisy operation” complaint. Inspected unit and found motor bracket to be loose from frame. Tightened bracket mounting screws. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78731
David Z
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL KRSC503ESS01
Arrived on site to diagnose a refrigerator that was making some fan noise when turning on. Performed diagnostics in both the inlet valve and compressor fan. Noises are normal and nothing abnormal found. Everything is working as designed. The cabinet is rather echoey and there isn’t much in the area to reduce noise. No repairs necessary. Call complete.
Near Austin, TX 78737
Leonardo
Job Details:
11/08/2019
OVEN WHIRLPOOL WOS72EC0HS00
Arrived on site to test unit for display not being able to go up with touch screen. Replaced console test unit and unit test good job complete.
Near Spring Branch, TX 78070
Richard
Job Details:
11/08/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TS0
Arrived onsite for the refrigerator dispenser cover broken. Upon inspection found that the cover was broken. Replaced cover with new and put on new overlay. Tested dispenser and it tested good. Complete
Near Georgetown, TX 78626
Jonathan S
Job Details:
11/08/2019
WASHER MAYTAG MVWB835DC0
"Arrived on site to install previous diagnosed parts. Removed failed gearcase and installed new. Removed failed valve and installed new. Performed diagnostics mode and checked fault codes and found F0-E3, cleared fault code. Ran calibration cycle. Tested automatic test cycle and monitored for leaks. All tested good, no water leaks detected."
Near McGregor, TX 76657
Arthur B.
Job Details:
11/08/2019
DRYER MAYTAG MEDC465HW0
Arrived onsite for customer complaint of dryer not taking too long to dry. Tested unit and found no air flow coming from house venting on roof. Advised to have roof venting checked and cleaned for proper air flow. Dryer heats and tumbles as designed. No other issues found.
Near Georgetown, TX 78628
Jonathan S
Job Details:
11/08/2019
FREEZER FRIGIDAIRE LFFH17F3QWC
"Arrived on site for standup freezer not freezing. Performed diagnostics and found lights coming on when door is opened. Found compressor and fan not running. Gained access to temp control and jumped. Found fan running and compressor turned on. Found failed temp control. Removed failed temp control and installed new. Tested operation, all tested good."
Near Austin, TX 78750
Tyler B.
Job Details:
11/08/2019
DRYER KENMORE 110.875716
"Arrived on site for unit not starting, found control to be good. Found thermal fuse open. Replaced with one from van . And tested good.
Near Austin, TX 78727
Tyler B.
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00
Arrived on site for unit not cooling . Found unit fan to be me turning on and off and was not replaced after being diagnosed first visit. Spoke with cs and will be handling ext warranty ; ordrng 1 CNOTE (OFFICE RS /AUTHO) and 1 W11036566 (motor-evap)
Near Manor, TX 78653
Cliff
Job Details:
11/08/2019
REFRIGERATOR FRIGIDAIRE F6X2611PFE8
arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found gears for icemaker worn out. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78748
Luis
Job Details:
11/08/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for no ice and frost build up. Found frost forming on left side of top drawer and on cover,gasket sealing correctly,ran diagnostics ice box fan not running, icemaker passed all other test,E5 error timed out. Diagnosed ice box fan not receiving correct voltage,ice forming due to ice box not running and air migrating to freezer section. Ordering main control and ice box fan; ordrng 1 W10846539 (ICE BOX FAN) and 1 WPW10675033 (CONTROL)"
Near Seguin, TX 78155
Robert
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Arrived on job to replace motor-evap. Replaced motor-evap. Tested unit. Unit test good. Job complete
Near Austin, TX 78729
Tyler B.
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
"Arrived onsite for not cooling found compressor running and pulling amps, found evaporator with low pattern. Unit will need compressor and evaporator to complete. ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (2HR) and 1 TJ90SF8404 and 1 W10507884 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
Near Belton, TX 76513
Dylan T.
Job Details:
11/08/2019
WASHER MAYTAG MVWX655DW1
Arrived on site customer complaint was making noise and not draining started taking the water out of the machine customer had a family emergency had to leave came back later on in the day empty all the water out of the machine pull the drain pump out found there was a needle stuck in the drain pump remove the needle replace the drain pump ran unit everything works great all lines are dry
Near Austin, TX 78731
David Z
Job Details:
11/08/2019
WASHER WHIRLPOOL MVWX655DW1
"Arrived on site to diagnose a washer that was stopping mid cycle on bulky / sheets. Performed diagnostics and found errors present for a slow / no fill, and a shifter fault. Ran through diagnostic cycle and found the unit was off level and banging around a lot. Calibrated unit. Cycle finished and error codes did not return. Leveled unit and tested. Unit was no longer banging around. Likely issue is that the large loads were causing the unit shake heavily and could have stopped it midncycle. If the issue persists again customer advised we would likely replace control, as all components are testing good, but I could not find any faults or broken parts at this time.
Near Austin, TX 78723
Joseph C.
Job Details:
11/08/2019
WASHER MAYTAG MHW3505FW1
"Arrived on site for “unit shuts off after it comes on” complaint. Inspected unit and found F8E3 error code. Performed diagnostic test and performed as designed. Instructed customer to use less detergent. No leaks detected, at time of service.
Near Belton, TX 76513
Dylan T.
Job Details:
11/08/2019
DRYER MAYTAG MEDB765FW0
Arrived on site customer complaint was dryer sheet will get stuck between the tub and the dryer sometimes when I previously talk to tech-support they said there’s nothing they can do about it it’s just a known issue on some of their dryers
Near Gatesville, TX 76528
Arthur B.
Job Details:
11/08/2019
MICROWAVE JENN-AIR JMC2427DS02
Arrived onsite for customer complaint of wall microwave getting F6E1 Error. Uninstalled unit and removed top panel. Found magnetron shorted. Removed and replaced magnetron and inverter. Reassembled and tested unit with 1 cup of water for 2 mins. Water was boiling after time complete. No error code found.
Near Austin, TX 78745
Leonardo
Job Details:
11/08/2019
DISHWASHER IKEA IUD8555DX3
Arrived on site to replace housing and gasket. Replaced both parts test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78738
Andy
Job Details:
11/08/2019
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site for dishwasher with track issues. Tested and inspected unit and found failed tracks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78132
Richard
Job Details:
11/08/2019
OVEN WHIRLPOOL WOD51EC0HS01
Arrived onsite for the oven display not working properly. During testing found that that the buttons are not responding. Replaced console with new and tested. Everything checked out good. Oven is heating up and all button functions work properly. Complete
Near Georgetown, TX 78626
Jonathan S
Job Details:
11/08/2019
DRYER GE DBSR463EG7WW
"Arrived on site for for dryer continues to run until opening door. Performed diagnostics mode and tested. Traced voltage to timer not stoping cycle. Removed failed timer and installed new. Tested operation, all tested good.
Near Rogers, TX 76569
Dylan T.
Job Details:
11/08/2019
DRYER WHIRLPOOL MEDC465HW
Arrived on site customer complaint was dry we’re not heat properly found the power cord not plugged in all the way we are just the dryer ready and everything else work great
Near Leander, TX 78641
Lou
Job Details:
11/08/2019
REFRIGERATOR LG LFXS29766S/00
"arrived on site to install an ice maker for the customer. Upon arrival, the customer provided an ice maker to replace the ice maker located in the freezer section. When I opened the box to the new part, I found that it was the ice maker that goes in the refrigerator section. I advised the customer of my findings and they will order the correct part. I provided the correct part number for the IM in the freezer
Near Austin, TX 78701
Wesley
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site and replaced cosmetically damaged freezer door. All checks good. Unit is now cosmetically correct.
Near Kempner, TX 76539
Al
Job Details:
11/08/2019
DISHWASHER WHIRLPOOL WDF540PADW1
"Arrived to inspect dishwasher cleaning issues.Found through diagnostics test mode, the unit works as designed.Customer is experiencing clean issues due to loading and not using rinse agents.All water lines were dry at the time of service.Job complete"
Near Burnet, TX 78611
James
Job Details:
11/08/2019
MICROWAVE WHIRLPOOL WMH31017HB2
Arrived on site and tested operation. I found unit making a thumping and popping noise when turntable running. I found wheels and track clean of debris. I found noise coming from motor. Installed new motor and tested. Unit tests good. Job complete
Near Manor, TX 78653
Cliff
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02
Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found condenser vibrating due to compressor running. Added sound insulators to condenser and found all is working properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Al
Job Details:
11/08/2019
WASHER WHIRLPOOL WFW5620HW0
Arrived to inspect FL washer not spinning clothes properly.Confirmed the complaint and learned the customers are washing using excessive detergent and washing heavy loads.Ran diagnostics test mode and unit preformed all functions properly.All water lines were dry at the time of service.Job complete
Near Liberty Hill, TX 78642
Thomas L.
Job Details:
11/08/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1
Arrived on site for unit leaking water onto the floor. Tested unit to find external drain pump is not activating. Will need a new drain pump.; ordrng 1 1901A (pump)
Near Rogers, TX 76569
Dylan T.
Job Details:
11/08/2019
MICROWAVE MAYTAG MMV4205DS0
7726292122Arrived on site customer complaint was microwave door was broken call the warranty company they said any pictures of the door to see if it’s covered or not took several pictures of the microwave door to upload to the warranty company if it is approved customer needs to be called reschedule; saved tckt
Near Gatesville, TX 76528
Arthur B.
Job Details:
11/08/2019
REFRIGERATOR KITCHENAID KRFF507ESS00
"Arrived onsite to install new RC evap fan,RCCover and harness to French door refrigerator to complete repair. Removed and replaced all parts,reassembled and observed frost pattern. Good frost pattern and air flow. No other issues found. All water connections were dry at time of service."
Near Buda, TX 78610
Kevin
Job Details:
11/08/2019
DISHWASHER WHIRLPOOL WDT970SAHV0
"Arrived on site and sent washer into a diagnostic cycle and found wash motor is not running, after replacing wash motor it will now complete a diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78664
Paul
Job Details:
11/08/2019
RANGE WHIRLPOOL WFC150M0EB3
Arrived onsite for the range with the center burner not working. I found the actual complaint being the center portion of all the burners are not getting red hot. I went over Technical Service Pointer #: W11354284A with the customer and explained to me that the unit is working as designed. Call complete.
Near Round Rock, TX 78681
Paul
Job Details:
11/08/2019
REFRIGERATOR KITCHENAID KRFF507HPS00
Arrived onsite for the refrigerator with a no ice condition. The ice maker had an E5 error again because the mold was too cold and didn’t have any water in it. I found the fill valve defective. I replaced the fill valve and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78730
Andy
Job Details:
11/08/2019
REFRIGERATOR KITCHENAID KRFC604FSS01
Arrived on site to install previously diagnosed parts. Upon arrival found door is damaged (See SD-QuickPic) will need to order new door and have inspected before next visit. Office to schedule. No water leaks present at time of service.; ordrng 1 LW11034290 (DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Pflugerville, TX 78660
Scott
Job Details:
11/08/2019
OVEN WHIRLPOOL WOS51EC0HS00
Arrived On site for oven not reaching temperature. Found customer had recently changed oven liner spill guard. Found spill guard was too big covering all the vents from the burner chamber. Was not allowing any heat to enter oven cabinet. Recommended customer trim down and not cover vents at the bottom of oven. No gas leaks detected the time of service job complete
Near Georgetown, TX 78633
Paul
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived onsite for the refrigerator still not dispensing ice. I found the auger popping out of the ice bin. I replaced the ice container and tested again. I found the auger not moving but could hear the motor turning. Upon further inspection I found the impeller stripped on the motor shaft. I could not remove the impeller. The divider, impeller, impeller spacer, and motor will need to be replaced to complete service. Ordering WPW10309864 DIVIDER & W11378860 SPACER. RS for Tue 11/12.; ordrng 1 W11378860 (SPACER) and 1 WPW10309864 (DIVIDER)"
Near Austin, TX 78739
Luis
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS00
Arrived on site for no ice. Removed icemaker found no issues with fill tube heater. Ran diagnostics temps in ice compartment 40° ran ice box fan no air flow entering ice room. Found excessive frost in freezer and on cover diagnosed unit not defrosting correctly causing ice to block ice box fan. Unit will need thermistor harness and possibly new ice box fan if damaged. Estimate harness $96.16 labor $229.99 total $326.15 customer found out he has an extended warranty with Best Buy.
Near Georgetown, TX 78628
Jonathan S
Job Details:
11/08/2019
FREEZER WHIRLPOOL WRX988SIBM00
Arrived on site for refrigerator no cool. Customer stated that unit had stopped cooling and she had unplugged unit and started working but not making ice. Performed diagnostics mode and tested thermistor and defrost mode. Set unit to 8 hour defrost. Checked fault codes on ice maker and found E2. Cycled ice maker and found bell arm getting caught on ice fingers (see SD-QUICKPIC). Will need to replace ice maker. Schedule return on Tuesday the 12th. Customer requested after 2 pm for return. ; ordrng 1 SEENOTE (REQ AFTER 2) and 1 WPW10764668 (ICE MAKER)
Near New Braunfels, TX 78130
Richard
Job Details:
11/08/2019
DISHWASHER WHIRLPOOL WDT970SAHV0
"Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error codes F4E3 pump and motor, F7E1 heater, F6E4 float switch not working properly. Water is not filling up to specs as well. F2E1 UI stuck button. Ordering heater element and float switch. Will need to install sump and pump UI, fill valve on next visit. ; ordrng 1 W10703867 (heater) and 1 WPW10195037 (float switch lever) and 1 WPW10195039 (float switch)"
Near Canyon Lake, TX 78133
Richard
Job Details:
11/08/2019
REFRIGERATOR KITCHENAID KRFC604FSS01
"Arrived onsite to install new parts ordered. Installed new door gasket,cover and ice dispenser shaft. All tested good. Complete"
Near Copperas Cove, TX 76522
Al
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
"Arrived to inspect refrigerator not cooling.Confirmed the complaint and checked the compressor.Compressor was running and burning hot.Checked evaporator and unit had NO frost pattern.All fans work. Completed SS checklist, called CS and unit will need a sealed system repair.; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10836706 (EVAPORATOR ) and 1 WPW10507886 (COMPRESSOR )"
Near Austin, TX 78735
Brandon
Job Details:
11/08/2019
DRYER WHIRLPOOL WED94HEAC1
"Arrived on site for customer complaint of lint screen being stuck, I had to physically remove the lint screen, unit tested good.
Near Bastrop, TX 78602
Cliff
Job Details:
11/08/2019
ICE MACHINE WHIRLPOOL GI15NDXZS2
arrived on site to diagnose an ice machine that will not turn on. Found external drain pump failed. Advised homeowner pump does not come from factory in machine and is not covered under manufactures warranty. Homeowner wants to think about having machine fixed prior to approving repairs.
Near Austin, TX 78731
David Z
Job Details:
11/08/2019
VENTHOOD KITCHENAID KWCV167MMT
"Arrived on site to diagnose / install previously discussed parts. On arrival the old motor was removed along with trim and unknown other items and pieces. Tried seating new motor in and testing, and motor was still not powering on. No tech sheet available for this unit. Most parts are discontinued for this unit and not available. Issue is likely either in the wiring or a control, which we are not able to get. Unable to perform further diagnosis and recommend a new unit since we can not get proper parts to diagnose and test. Charging service fee only since original quote was based on parts being there and his being the basic motor swap repair.
Near Volente, TX 78641
Lou
Job Details:
11/08/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
"arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they turned the unit on and water came spraying it from the bottom left corner of the unit. I found where something had chewed/damaged the wiring near the float switch housing and there was a yellow colored debris on the housing. Also found where something had chewed through the fill tube and insulation was scattered all underneath the unit. Found black hairs within the scattered insulation. The customer contacted the builder and when they arrived shortly after, I turned the unit on and immediately water began spraying it of the fill tube. Using my floor protector, I pulled the unit out of its space and found where the left side of the insulation was badly damaged as if something had chewed on it and got a closer look at the fill tube (photos). Builder advised that they would replace the unit for the customer. Before I left, I advised the customer to
Near Burnet, TX 78611
James
Job Details:
11/08/2019
WASHER GE WCVH4800KWW
Arrived on site and tested operation. I found no operation from ui. Installed console and ui sent to customer and found unit still not functioning. I found power inverter has failed and is not powering the unit. Unit will need power inverter to repair. ; ordrng 1 WH12X10448 (inverter asm)
Near Troy, TX 76579
Arthur B.
Job Details:
11/08/2019
WASHER MAYTAG MVWX655DW0
"Arrived onsite for customer complaint of top load washer not spinning out clothes. Spin basket and found inner wash basket wobbling. Attempted to remove wash plate and found wash plate seized. Advised customer unit will need inner basket,gearcase and wash plate to complete repair. Wash basket in covered under 10 year warranty. Customer wants to speak with Maytag regarding concession.
Near Lampasas, TX 76550
Al
Job Details:
11/08/2019
RANGE WHIRLPOOL WFE505W0HS1
Arrived to inspect gasket issues.Confirmed the complaint and removed the old gasket and installed the new one.The new gasket was DOA. Ordering 2 in case new part is defective.Unit will need a new gasket to complete the repair.Needs more work; ordrng 2 W10129032 (GASKET)s
Near Austin, TX 78705
Joseph C.
Job Details:
11/08/2019
WASHER MAYTAG MVWC565FW1
"Arrived on site for “noisy operation” complaint. Inspected unit and found belt, actuator, belt shield and gearcase covered in oil. Gearcase will need to be replaced. Ordering new belt. Belt worn and squealing. Return for repairs on 11/12. No leaks detected, at time of service. Customer requests JD, for return service.; ordrng 1 WPW10006384 (drive belt)"
Near New Braunfels, TX 78130
Richard
Job Details:
11/08/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00
Arrived onsite for the refrigerator compartment not cooling. Temps and refrigerator is at 42 degrees. Upon inspection found that the evaporator is frozen solid. Made the attempt to de thaw using steamer but was unsuccessful. Advised customer that the refrigerator will need to be de thawed to avoid damaging the evaporator. Customer signed defrost waiver. Set appointment to go back on Tuesday November 12 2019. Office to schedule a time frame. ; ordrng 1 W11098695 (fan-scroll)
Near Lakeway, TX 78738
Andy
Job Details:
11/07/2019
REFRIGERATOR LG LFX25971ST
"Arrived on site for refrigerator not cooling. Tested and inspected unit and found likely SS issues. Did SS pre check, found compressor running and all fans running. Found compressor very hot to touch and drawing 0.0 amps. Exposed evaporator and have no frost pattern.
Near Austin, TX 78750
Tyler B.
Job Details:
11/07/2019
RANGE FRIGIDAIRE FGGC3047QS
"Arrived on site for unit not igniting. Found spark modules failed. Replaced and tested good. Now operating as designed. Grated feet missing, drop in mail box ; ordrng 1 CNOTE (DROP PARTS AT DOOR STEP OR MAIL BOX ) and 6 WB02X11169 (foor kit)s"
Near Austin, TX 78717
Lou
Job Details:
11/07/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00
arrived on site to install previously diagnosed and ordered parts. I removed the Evap cover and fan assembly and when I removed the fan assembly from the package I found it damaged (broken styrofoam). I notified the office of the issue and advised the customer that I would have to reorder the part and reschedule service. Ordering another evap fan assembly and RC Evap thermistor and scheduled return service for 11/12/19. No water leaks observed during service.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Near Pflugerville, TX 78660
Al
Job Details:
11/07/2019
WASHER MAYTAG MVWC555DW1
"Arrived to inspect washer not draining.Confirmed the complaint and used my shop vac to empty unitCalled Whirlpool Tech line and spoke with AndyResistance at pumpPower to pump Debris in Wrong part sent, found the drain pump damaged the control.
Near Austin, TX 78741
Kevin
Job Details:
11/07/2019
DRYER WHIRLPOOL WED5620HW1
"Arrived on site and found motor and mount are rattling against bottom panel of dryer. Added sound pads under motor mount, fan shroud and around exhaust vent. Noise has stopped no further repair is needed at this time, job complete"
Near Austin, TX 78759
David Z
Job Details:
11/07/2019
DISHWASHER FRIGIDAIRE FFBD2406NW
"arrived on site to diagnose a dishwasher that was not closing properly. Checked door and latch and found the inside latch had to have the door pressed extra hard in order to grab and catch, also not allowing cycles to start. Replaced the inner latch. Retested and found door grabbed and caught immediately, and the contacts are perfect and now has no issues starting loads. All is now working as designed. Call complete."
Near New Braunfels, TX 78130
Luis
Job Details:
11/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site for no ice. Ran diagnostics test 15 reading no bucket present or ice bin full,no ice in bin and present, cont. diagnostics icemaker passed no errors,ran harvest passed,ran fill test passed. Ran test 15 again,adjusted wires no change,checked voltage to emitter good 14dc diagnosed faulty emitter and receiver ordering both parts,will also order other controls Incase needed. ; ordrng 1 W10843055 (CONTROL) and 1 W10870822 (EMITTER CONTROL) and 1 W10898445 (RECEIVER ) and 1 W11330931 (UI CONTROL)"