Near Austin, TX 78741
Richard
Job Details:
11/12/2019
WASHER AMANA NTW4516FW3
Arrived onsite for the washer not starting a cycle. Ran diagnostics and found an error code for lid latch. Tested latch. And lid is not locking properly. Replaced lid latch and washer tested good and no leaks. Complete
Near New Braunfels, TX 78130
Robert
Job Details:
11/12/2019
REFRIGERATOR FRIGIDAIRE FGHD2368TF
Arrived on job for complaints of noise coming from unit. Tested unit. Found that evap motor was bad. Replaced evaporator motor. Tested unit. Unit test good. no leaks at time of service. Job complete
Near Austin, TX 78745
Richard
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID WRV986FDEM00
Arrived onsite for the refrigerator ice dispenser not dispensing ice. During testing found that that the ice bin was clogged with crushed ice residue. Unclogged ice bin and advised customer to alternate between cube and crushed ice to help remove some of the residue. Dispenser motor tested fine and dispenser door is opening and closing fine. Complete.
Near Austin, TX 78749
Richard
Job Details:
11/12/2019
DRYER WHIRLPOOL WED5620HW0
Arrived onsite for the dryer only working for 30sec and than shutting off. Ran diagnostics and found error code F3E3 which is inlet thermal open or shorted. Took dryer apart and ohm out thermal thermistor and it tested bad. Replaced thermal and cutoff per tech tech sheet. Dryer tested good ran for a whole minute with no issues. Complete
Near Georgetown, TX 78626
Paul
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Arrived onsite for the refrigerator not dispensing water. I found the fill valve failing. I replaced the fill valve and tested the unit. The dispenser is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78737
Richard
Job Details:
11/12/2019
COOKTOP GE JP340B0A2BB
"Arrived onsite for the cooktop burner switches getting stuck. During testing found that that RF and LR burner switches are hard to turn. Customer stated to continue with repairs. Replaced RF , LR burner switches. And cooktop tested good. Complete.
Near Austin, TX 78741
Richard
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05
Arrived onsite for the refrigerator ice maker not working properly. Upon inspection found that there was a clog in the icemaker water fill compartment. Which caused the water to leak behind evaporator cover and freeze up. Removed all ice build up and put backs together and ice maker tested good and no leaks detected. Complete
Near Austin, TX 78741
Richard
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05
Arrived onsite for the refrigerator light bulb wires exposed. Upon inspection found that the the light bulb is broken. Removed broken light bulb from socket and the light socket looked good no damage. advised customer to get a new bulb.
Near Round Rock, TX 78665
Paul
Job Details:
11/12/2019
REFRIGERATOR MAYTAG MFX2876DRM00
"Arrived onsite for the refrigerator to finish diagnosing due to a possible restriction or leak. I found the compressor hot, over amping, and not pumping the refrigerant. I evacuated the system. I replaced the compressor, drier, and installed a service tap on the new compressor. I vacuumed the system and it held a -30 psi vacuum. I charged the system with 5.50 oz’s of R134A refrigerant. The unit is working as designed. The FC rails that were in the unit were new and the correct rails. Call complete."
Near Austin, TX 78704
Luis
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM02
"Arrived on site for water leaking and no ice found frozen fill tube,defrosted fill tube ran icemaker through a cycle water filled icemaker no leaks.
Near Spicewood, TX 78669
Luis
Job Details:
11/12/2019
ICE MACHINE KITCHENAID KUIX505ESS2
"Arrived on site for compressor not powering on. Found no,refrigerant in system which caused compressor failure, removed compressor,evaporator and filter drier,installed a new compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostics compressor powered on good frost pattern,reassembled unit checked all water connections no leaks."
Near Round Rock, TX 78681
Paul
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived onsite for the refrigerator no dispensing ice. I found the unit dispensing ice but I did find the ice clumping around the sides of the bin being caused by warm air leaks. I found the inside ice door warped and leaking air around the bottom. I found ice build up on the bottom of the ice bucket also being caused by the plate and separator leaking warm air. The ice door, plate, and separator need to be replaced to complete service. Ordering W10793257 PLATE & W10887795 DOOR-ICE. RS for Fri 11/15.; ordrng 1 W10793257 (PLATE) and 1 W10887795 (DOOR-ICE)"
Near Round Rock, TX 78681
Paul
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
Arrived onsite for the refrigerator that is not cooling correctly or making ice. I found the temps warmer than harvest temperature in the freezer due to the RC coil frosted over completely. I removed all of the ice and frost. I found the thermistors checking good in diagnostics. I found a small warm air leak at the drain tube and sealed it. I replaced the main control and RC evaporator motor and harness. I secured the evaporator thermistor with a tie wrap and wrapped in in foil tape. The unit is working as designed. Call complete.
Near Round Rock, TX 78664
Paul
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRSF505ESS01
Arrived onsite for the refrigerator with the RH door not opening far enough to remove the bins. I adjusted the stop on the lower hinge. The door opens all the way up like the customer wanted now. Call complete.
Near Austin, TX 78733
Luis
Job Details:
11/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFS02
"Arrived on site for freezing in fresh food and water dispenser sticking. Ran diagnostics changed defrost setting to basic to allow unit to defrost every 8hrs of compressor run time,adjusted temperature setting in fresh food. Removed dispenser ui,adjusted water paddle and tension spring. Tested water dispenser unit working as designed."
Near Austin, TX 78733
Luis
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01
"Arrived on site for faulty filter head and icemaker line disconnected. Installed water line to fill tube,installed new filter head reconnected water tested water dispenser good water flow ran icemaker through a cycle water filled icemaker."
Near Austin, TX 78735
Luis
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KBSD608ESS00
"Arrived on site for no water dispensing. Tested dispenser weak water flow,removed filter good water flow diagnosed faulty housing. Installed new filter housing tested water dispenser good water flow checked tubing connections no leaks unit working as designed.
Near Austin, TX 78717
Lou
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDT720PADM2
"arrived on site to inspect dishwasher tripping breaker. Upon further inspection, I attempted to place the unit in diagnostics and it had no power, checked the breaker and found it along with another small appliance breaker tripped. I cycled the power to the unit and I placed the unit in diagnostics showing no error codes. Continued with the testing and the unit operated as designed. Using my multimeter, I verified amp draw to the components and all checked good. I advised the customer that they would need to have someone check the breakers due to multiple breakers tripping. I contacted Techline and spoke to Ed and advised of my findings. Ed advised to have someone check the breakers as well and provided File #7726346490. I quoted the customer $119.06 for service fee. Customer paid in full with CC. No water leaks observed during service, job completed."
Near Austin, TX 78701
Luis
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRFF302ESS00
"Arrived on site for ice build up in freezer. Unit cooling correctly at time of visit, found bottom of freezer gasket not sealing to cabinet. Removed door removed ice build up checked water flow through drain good,reinstalled door adjusted door height,checked seal with door closed good. Gasket sealing correctly to cabinet.
Near Cedar Park, TX 78613
Lou
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDT970SAHV0
"arrived on site to install previously diagnosed and ordered parts. Per Techline file #7726303708, I replaced the control panel and control at the last service call and was told if it didn’t work to replace the harness. Due to the previous repairs not working, I removed and replaced the harness, main control and door latch and tested the unit. Unit operated as designed with no error codes showing at the end of testing. I advised the customer of my repairs. No charge for repairs/labor as this falls under the previous PL file #7726303708. No water leaks observed during service, job completed."
Near Austin, TX 78733
Luis
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRFC302EPA00
"Customer defrosted unit,removed freezer door,checked drainage by evaporator good draining water,adjusted door tracks reinstalled door checked door seal good gasket sealing to cabinet."
Near Leander, TX 78641
Lou
Job Details:
11/12/2019
DRYER SAMSUNG DV448AEW/XAA
"arrived on site to inspect dryer not heating. Upon further inspection, I removed the top panel and turned the unit on and could not see the element illuminate. I removed the front panel and retested and again, it failed. I tested ohms to the element and found it open. I removed and replaced the element assembly and retested and the unit operated as designed. No water leaks observed during service, no lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0
"arrived on site to install previously diagnosed and ordered parts. Due to the door seal being torn/damaged and the unit not properly installed, I pulled the unit out from the cabinet just enough to replace the seal. Placed the unit back in the cabinet and leveled the unit and remounted/secured it to the cabinets using the brackets and screws. Using my heat gun, I reshaped the seal and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details:
11/12/2019
WASHER MAYTAG MVWX655DW1
"arrived on site to inspect washer not dispensing water into tub. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long/no fill. I cleared the code and continued with testing. When the unit was supposed to dispense cold water, it failed. After diagnostics, I tested the inlet valve manually and found that the cold water valves failed. I tested ohms at the J9 connection pins 5&4 and the valve was open. I removed and replaced the valve housing and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78702
Leonardo
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDF550SAFS
"Arrived on site to test unit for unit leaking from drain hose. Found drain hose missing, will need to order new clamp W10567654 and other clamp W10567621. Office to reschedule ; ordrng 1 W10567621 (CLAMP ) and 1 W10567654 (CLAMP )"
Near Austin, TX 78744
Leonardo
Job Details:
11/12/2019
RANGE WHIRLPOOL WGE745C0FS01
Arrived on site to test unit for lights not turning off. Test unit and found bottom door switch shaft was stuck. Secured door switch test unit and unit test good lights turning on and off job complete.
Near Cedar Park, TX 78613
Lou
Job Details:
11/12/2019
WASHER WHIRLPOOL MVWB835DW4
"arrived on site to install previously diagnosed and ordered part. Due to the lid lock failing, I removed and replaced the lid lock and tested. Unit operated as designed in diagnostics and manual test mode. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details:
11/12/2019
DISHWASHER LG LDT7797ST
"arrived on site to install previously diagnosed and ordered parts. Due to the control panel not responding, I removed and replaced the control panel and retested. Unit continues to not respond. I removed and replaced the main control and retested and same results. Contacted lg Techline and spoke to David and advised of my findings. David recommended testing VDC at the main control on connector CN5. I did such and got 15VDC. He recommended checking VDC at connector CN5 on control panel, but I had to check VDC at the CN2 connector (harness to main control) and again got 16VDC. Checked VDC at connector CN5 of panel and got the correct VDC (5VDC). David recommended replacing the control panel again and provided a Case #tcc191111936745 and advised to contact Techline once it’s replaced if it still does not function. I advised the customer of this info. I’m ordering another control panel and schedule return service for 11/14/19. No water leaks observed during service
Near Austin, TX 78735
Leonardo
Job Details:
11/12/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site to test unit for unit tripping breaker. Test unit and found unit tripping breaker when high voltage comes on. Plugged unit to different outlet and unit working correctly. Advised maintenance they might have and issue with outlet or breaker. Job complete.
Near Austin, TX 78735
Leonardo
Job Details:
11/12/2019
OVEN KITCHENAID KOSE500EBS04
Arrived on site to test unit for unit not having any power. Test unit and found unit getting 240 volts. Test unit and found broken connection at panel. Replaced panel test unit and unit test good job complete heated oven to 350
Near Austin, TX 78703
Leonardo
Job Details:
11/12/2019
OVEN WHIRLPOOL KEBC107KSS05
Arrived on site to test unit for oven not heating. Test unit and found opened fuse. Test unit after replacing fuse and u it test good job complete.
Near Austin, TX 78739
Leonardo
Job Details:
11/12/2019
OVEN WHIRLPOOL WOS72EC0HS01
Arrived on site to test unit for no display. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Austin, TX 78747
Leonardo
Job Details:
11/12/2019
COOKTOP WHIRLPOOL GCI3061XB01
"Arrived on site to test unit for f47. Test unit and found unit needs new module and display.
Near West Lake Hills, TX 78746
Kevin
Job Details:
11/12/2019
DRYER WHIRLPOOL MGDC465HW0
"Arrived on site and inspected dryer and found door will not close easily adjusted door catch and it is now operating normally. Installation location for dryer is not level ground and recommended that they correct this. Dryer is new and there is no lint at time of service, job complete"
Near Austin, TX 78703
Leonardo
Job Details:
11/12/2019
RANGE WHIRLPOOL GW397LXUS05
Arrived on site to test unit for gas smell. Test unit and found flame on oven going in and out. Will need to replaced ignitor valve and regulator.
Near Austin, TX 78749
Leonardo
Job Details:
11/12/2019
RANGE WHIRLPOOL WFG510S0AS0
Arrived on site to test unit for gas smell. Test unit and found gas smell coming from oven due to oven not igniting. Test unit and found bottom drawer full of cooking sheets hitting ignitor at bottom not allowing oven to ignite. Removed cooking sheets test unit an unit igniting heated oven to 350 job complete
Near Austin, TX 78704
Leonardo
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor and bad control board.
Near San Marcos, TX 78666
Kevin
Job Details:
11/12/2019
DRYER WHIRLPOOL WED5000DW2
"Arrived on site and found airflow is good, ran dryer on medium heat and internal air temp rose to 265 then 155 then 266 then 161. Spoke with techline and removed plug from outlet and found One leg on the plug is very hot to the touch. There is also a burn mark on it, took one picture. This is the result of thermal expansion inside the outlet when the outlet gets too hot it was his connection in the dryer will not run. Customer will correct the issue, dryer is operating normally, job complete"
Near Austin, TX 78741
Kevin
Job Details:
11/12/2019
WASHER WHIRLPOOL WFW3090JW0
"Arrived on site and found control panel is still functioning, washer will complete a diagnostic cycle but will not start any normal cycle. I need to bring back a new motor control. No water leaks from connections at time of service.; ordrng 1 W11334214 (TIMER CONTROL )"
Near Austin, TX 78746
Kevin
Job Details:
11/12/2019
WASHER WHIRLPOOL WTW8500DR0
"Arrived on site and sound valve is leaking well water is filling, found gaskets on valve failed. Walter customer $119.23 for valves total labor $179.90. After replacing valves are no longer leaking, no water leaks from connections at time of service, job complete"
Near Austin, TX 78744
Kevin
Job Details:
11/12/2019
DRYER WHIRLPOOL WED4815EW1
"Arrived on site and replaced harness and terminal block, there is no new plug on site. Customer will need to purchase one and install it before dryer will operate properly, job complete"
Near Austin, TX 78748
Kevin
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02
Arrived on site and inspected refrigerator and found customer is experiencing refrigerator not dispensing water intermittently. Spoke with tech line refrigerator coil reservoir may be freezing and thawing intermittently. There is currently no no repair for this issue. They recommended closing damper door more than it is and if issue continues customer might consider setting fridge one level lower. Job complete. 7726346023
Near Manor, TX 78653
Joseph C.
Job Details:
11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3
Arrived on site for “noisy operation” complaint. Inspected unit and found construction debris to be hitting blades of fan. Removed debris. Tested unit. Unit is performing as designed.
Near Austin, TX 78723
Joseph C.
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived on site for “no ice production and leaking from back” complaint. Inspected unit and found inlet valve to be leaking and causing blockage of fill tube. This blew out fill line to fill tube. Removed and replaced inlet valve. Tested unit. Water is very weak, coming out of fill tube. New inlet valve is faulty. Ordering new fill valve. Return for repairs on 11/14.; ordrng 1 WPW10498976 (valve)"
Near Austin, TX 78723
Joseph C.
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived on site for “freezing foods in fresh foods area” complaint. Per my previous diagnosis, removed and replaced control and diffuser. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78739
Kevin
Job Details:
11/12/2019
DISHWASHER MAYTAG MDB4949SHZ0
"Arrived on site, prescreened parts are with another technician, found wash motor has failed it will need to be replace customer requested service window on Thursday middle three hours of the day. No water leaks from connections at time of service; schdld next appmnt for 11/14 THU 12-3"
Near Austin, TX 78747
Kevin
Job Details:
11/12/2019
WASHER MAYTAG MVWB765FW3
"Arrived on site and found customer is doing a wash on normal at this time, during agitation washer makes a noise the customer says is the reason it was rebuilt three months ago. Attempted to inspect motor and found that bolt is stripped, suggested that rotor, stator, gearcase, clutch and harness all be replaced again the customer does not wish for a repair That does not guarantee noise will not come back. Spoke with tech line and they did not have any further recommendations. Will order parts and turnover to office for rescheduling; ordrng 1 W10754448 (clutch) and 1 W10777953 (harns-wire) and 1 W10817398 (clutch) and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)"
Near Austin, TX 78724
Joseph C.
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS01
"in a row. Then, has been fine for the past two days. No service needed"
Near Austin, TX 78722
Joseph C.
Job Details:
11/12/2019
MICROWAVE KITCHENAID KOCE507ESS09
"Arrived on site for “F1E5 error code” complaint. Per my previous diagnosis, removed and replaced magnetron and inverter. Replaced console. Tested unit. Unit is still giving code. Spoke with Mark, at techline(same ref#). Checked communication harness and found voltages inconsistent. Told to order communication harness. Attempted to swap out oven appliance manager, as well, but found unit’s appliance manager has no power supply. Will need to perform parts research. Office to set return schedule.; ordrng 1 OVENAPPLIANCEMANAGER(W/OPOWERSUPPLY) (PARTS RESEARCH) and 1 W11157223 (harns-wire) and 1 W11229448 (harns-wire)"
Near Austin, TX 78724
Joseph C.
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
"Arrived on site for “ice buildup in freezer” complaint. Per my previous diagnosis, removed and replaced door handle and freezer door tracks. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes. Measured amp draw to element and within range. Checked for hot temperatures from element at end of test cycle. Found all operations working as designed and no water leaks detected. Spoke with customer on user care guide."
Near Leander, TX 78641
Jonathan S
Job Details:
11/12/2019
RANGE JENN-AIR JGCP436HM00
"Arrived on site for cooktop having yellow flame on back center burner. Tested burner and found simmer orifice was not changed and main had larger orifice. Corrected orifices and adjusted burner. Tested unit, all tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00
Arrived on site for refrigerator still to cold. Inspected work area and found scratches on floor. Customer stated that temperature was just above freezing and when dispensing ice sometimes chipped ice will come out. Measured temperature in RC at 35°. Inspected refrigerator and found items pushed to far back and blocking air flow. Found vent being blocked as well (see SD-QuickPic). Performed diagnostics mode and tested thermistor and damper control. Set unit to every 8 hour defrost. Called tech support and spoke with Mark. He stated to adjust temperature to 42° and recommended temperature is for a family of 4. He recommended to empty ice bin every so often. All operating as designed. (SR# 7726345362).
Near Leander, TX 78641
Jonathan S
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Found right tab missing for toe plate . Performed diagnostics mode and found fault code F4-E3, wash motor fault. Monitored test cycle and found motor not activating. Tested voltage to wash motor and found within range. Found failed motor. Removed failed motor and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan S
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site to install previous diagnosed parts. Removed failed door and deli control, installed new. Tested operation. All tested good, no water leaks detected. Spoke with customer on repair."
Near Georgetown, TX 78633
James
Job Details:
11/12/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04
"Arrived on site and found temps out of range. Installed new temp,sensor and tested. Unit now calibrated properly and averaging proper temps. Customer has digital temp probe they are monitoring temps with. Instructed customer that the probe is too sensitive and measures the temperature swings. Recommended customer get an analog that will show the overall average temperature. Job complete"
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/12/2019
WASHER WHIRLPOOL WTW7000DW4
"Arrived on site for washer shaking durning cycles. Performed diagnostics mode and found fault code F0-E5 over load and F0-E3, off balance load. Removed top and inspected suspension rods. Gained access to gearcase and motor and inspected. Ran automatic test cycle, all passed. Ran manual test and checked all functions and found working correctly. Found customer washing overloading unit. Spoke with customer on user care guide. All tested good, no water leaks detected."
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
11/12/2019
WASHER MAYTAG MVWB855DC2
"Arrived on site to install previous diagnosed parts. Gained access to gearcase. Removed failed gear case and installed new. Gained access to water inlet valve and installed new. Added zip tie to drain line. Performed diagnostics mode and ran calibration cycle. Ran automatic tested mode, monitored inlet valve operation and for water leaks. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Jonathan S
Job Details:
11/12/2019
WASHER MAYTAG MVWB835DW4
"Arrived on site for for washer not powering on. Customer had pointed out back side of unit (see SD-QUICKPIC). Removed UI housing and found some kind of liquid on control and UI. Checked voltage to unit and found within range. Found UI panel had burnt, due to liquid. Will need to replace control and UI panel. Informed customer that would need authorization through Whirlpool to complete repair. Office to schedule appointment when ETA is available for UI and has been authorized to continue repair. ; ordrng 1 SEENOTE (OFF TO SCH) and 1 W11112656 (UI)"
Near Georgetown, TX 78628
James
Job Details:
11/12/2019
WASHER MAYTAG MVWB765FW1
Arrived on site and found agitator warped and most sitting properly in basket. Removed and installed new. While performing auto diagnostics and found faults for water thermistor and water over temp. Verified failure and will also need valve to complete repair. ; ordrng 1 W11165546 (VALVE)
Near Georgetown, TX 78628
James
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site and found parts ordered were incorrect. Got correct parts from office and installed new control, fan with harness and ice maker. Instructed customer that the unit will take 24 hours to reach set temps and 48 hours for ice production. Job complete"
Near Georgetown, TX 78633
James
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL ER2MHKXPL07
Arrived on site and tested operation. I found water in pans in fresh food section and freezer has a slab of ice on bottom. Inspected drain and found to be clogged and iced over. Thawed drain and tested operation. No additional leaks found. Job complete
Near Georgetown, TX 78633
James
Job Details:
11/12/2019
WASHER MAYTAG MVWB765FW2
Arrived on site and found pillow case stuck under agitator. Removed agitator and removed pillow case. Agitator has a high spot in it that caused the issue. Unit will need new agitator to repair ; ordrng 1 W11161960 (AGITATOR )
Near Georgetown, TX 78626
James
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
Arrived on site and tested operation. I found very little air flow from damper and inspected freezer evaporator. I found that the evaporator has completely frozen over. Tested defrost circuit in diagnostics and found the heater is functioning properly. Unit has a failed defrost controller that is not starting defrost cycle properly. Installed new control and instructed customer that the unit will need to be off and fully defrost for 24 hours due to the defrost cycle cannot defrost the amount of ice that has accumulated on the evaporator. Job complete
Near Georgetown, TX 78633
James
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived on site and tested operation. Unable to duplicate failure. Customer stated the ice was just clogging the ice chute and not making it through the ice door. Unit working properly at time of service. Job complete
Near Waco, TX 76712
Dylan T.
Job Details:
11/12/2019
FREEZER WHIRLPOOL EV170NYLS00
Allowed on site customer complaint was fridge had too much ice build up and was leaking water from the Defrost Drain hole clean all the ice out customers complaint also was icemaker was not working need to order the icemaker; ordrng 1 WPW10715708 (icemaker)
Near Belton, TX 76513
Dylan T.
Job Details:
11/12/2019
WASHER MAYTAG MVWC415EW
Arrived on site customer complaint was washing machine was extremely loud ran the unit that needed a new transmission disassemble the whole unit reassembled new transmission together put transmission inside the tub put the Tub basket back in put the ring back on ran the unit everything works perfectly fine no leaks all lines are dry
Near Belton, TX 76513
Dylan T.
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Arrived on site customer complaint was not producing ice properly replaced the display board
Near Belton, TX 76513
Dylan T.
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00
Arrived on site customer complaint was icemaker was not producing any ice icemaker was stuck in harvest mode replace the icemaker ice maker mold filled with water all lines are dry
Near Austin, TX 78758
David Z
Job Details:
11/12/2019
WASHER WHIRLPOOL WFW3090JW0
Arrived on site for a washer displaying a den error. This is a demo mode indication. Held down program and options and turned off demo mode. Powered unit back on and den error did not return. Call complete.
Near Gatesville, TX 76528
Dylan T.
Job Details:
11/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02
Arrived on site customer complaint was icemaker will not make any ice put unit in test mode found the icemaker would not cycle without my truck did not find icemaker on my truck tow parts department they told me to go ahead and re-order icemaker; ordrng 1 W11262316 (icemaker)
Near Austin, TX 78730
David Z
Job Details:
11/12/2019
RANGE WHIRLPOOL WFE525S0HS1
"Arrived on site to diagnose a range that had a dead right front burner. Performed diagnostics and traced voltage to the switch. Switch was getting 120/120 but not running it to the element. Replaced switch. Retested unit and element was now getting* the proper 240v, but still not heating, voltage dropping. Replaced element and retested. All is now working as designed and heating properly. Call complete."
Near Austin, TX 78731
David Z
Job Details:
11/12/2019
MICROWAVE MAYTAG MMV4206FZ5
"Arrived on site to diagnose a microwave that the lower light was not turning on. Checked voltage at socket and found proper voltage at the socket connectors, but a short inside the housing. Replaced housing and bulb and retested. Light is now coming on and working as designed. Call complete."
Near Pflugerville, TX 78660
David Z
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDF330PAHS3
Unit 1213. Arrived on site to diagnose a dishwasher not letting water in the unit. Performed diagnostic and found water turned off to unit. Turned on water and retested and all functions are working as designed. Front Kanellis has dents from delivery and needs to be replaced. Ordering 1 WPW10274902 panel. Return visit set for Friday 11/15. ; ordrng 1 WPW10274902 (panel)
Near Austin, TX 78731
David Z
Job Details:
11/12/2019
WASHER LG WM3488HW.ABWEEUS
"Arrived on site to diagnose a washer customer states was leaking. On arrival customer told me it had not leaked recently and they are unsure why. Performed a diagnostic cycle on the unit, and found large amount of suds building on unit with it being empty. He led drain hose and saw it was not fully seated and clamp was twisted. Reseated the drain hose and clamp properly. Had customer show me the detergent used and how much and they are using more then required for a compact unit like this. Advised customer they need to use significantly less soap and load less clothes as this is a very compact unit and can not be fully filled up. Issues did appear to be happening when washing larger loads. Reducing load size and detergent should resolve and suds or leaking issues. After rerunning diagnostics I could not find any leaks or traces of a leak. All is working as designed at this time, call complete."
Near Pflugerville, TX 78660
David Z
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDT720PADM2
Arrived on site to diagnose an upper rack that came down. Examined the upper rack and found one of the wheel assembly cracked and came apart. Replaced upper wheel assembly and retested. All is now working as designed. Customer charged parts only as no diag needed and already in house.
Near Round Rock, TX 78664
Cliff
Job Details:
11/12/2019
WASHER WHIRLPOOL WTW4816FW2
Arrived on site to diagnose a washing machine that is not filling with water. Tested all parts and components and found no mechanical failures to washer at this time. Advised homeowner on control panel functions and no other repairs are needed. No leaks were found at time of service.
Near Austin, TX 78730
David Z
Job Details:
11/12/2019
RANGE KITCHENAID KDRP467KSS09
Arrived on site to diagnose a range that would not heat the oven and dead controls. Performed diagnostics and found thermal fuse/thermostat bad. Will need to order 1 WPW10017820 thermostats Ordered thermostats. Return visit scheduled for Monday 11/18.; ordrng 1 WPW10017820 (thrmst-fix)
Near Hutto, TX 78634
Cliff
Job Details:
11/12/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site to diagnose a microwave with a vent fan coming on on its own. Tested unit and found all is operating properly at this time and fan comes on due to heat from cooktop and is normal operation for this model. No repairs are needed at this time.
Near Round Rock, TX 78665
Cliff
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site to replace 2 brackets and ice door for refrigerator. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Hutto, TX 78634
Cliff
Job Details:
11/12/2019
REFRIGERATOR GE GFE28HMHFES
Arrived on site to replace RC fan motor for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. Fan cover was not needed to complete repair. No leaks were found at time of service.
Near Austin, TX 78731
David Z
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRFC604FSS01
"Arrived on site to diagnose a refrigerator with difficulty dispensing ice, and a broken deli drawer. Arrived on site and attempted to remove the ice bucket, but found it is latched in and the grip / latch handle is not releasing it. Attempted to gently pry the bucket out with trim tools and could not get it to unlatch. Bucket is not frozen to the plate, but is caught on the latch. Ordering W10911314 ice bucket and W10682175 trim / plate. Ice bucket will have to be broken off to remove it at this point. Was able to fix deli drawer issue. Found drawer was sliding forward on its own. Removed drawer and found the plastic catch had dislodged and come off the track. Was able to reattach the catch and have it seat perfectly. Drawer no longer slides forward. Returning on Monday 11/18 with ice bucket and pry bars. ; ordrng 1 W10682175 (plate) and 1 W10911314 (ice-contnr)"
Near Round Rock, TX 78665
Cliff
Job Details:
11/12/2019
RANGE KITCHENAID KSGB900ESS2
Arrived on site to diagnose a range with a rack that will not stay in place. Found roll out rack not fully installed causing it to be unlevel. Mounted rack properly and all is not working properly.
Near Dripping Springs, TX 78620
Brandon
Job Details:
11/12/2019
WASHER LG WT5270CW
"Arrived on site for customer complaint of leaking under unit, I filled unit with hot and cold water, ran agitation, and drain, I could not find any leaks coming from washer at time of service. I did notice the drain hose pushed to far down into drain pipe and looked like it was backing up and overflowing at some point. Again, unit tested good at time of service."
Near Round Rock, TX 78665
Cliff
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site to diagnose a dishwasher that is not heating. Tested unit and found heating element open causing failure. Replaced heating element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Coupland, TX 78615
Cliff
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found auger motor locked up. Auger motor will need to be replaced to complete repairs. Return date is set for 11/15/19.; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)
Near Georgetown, TX 78626
Cliff
Job Details:
11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3
Arrived on site to diagnose a microwave that is sparking when in use. Tested unit and found carbon deposits from where second level rack has touched wall of microwave. Cleaned off carbon deposits and repainted liner. Tested unit and found all is functioning properly at this time.
Near , TX 78620
Brandon
Job Details:
11/12/2019
WASHER GE WJSR4160D0WW
"Arrived on site for customer complaint of unit not finishing cycle, I tested water valves, pressure switch, agitation, drain, and spin, all functions tested good at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details:
11/12/2019
MICROWAVE FRIGIDAIRE FFMV1645TS
Arrived on site to diagnose a microwave that is not heating and blower not operating. Found failed blower motor and magnetron and diode shorted out. Replaced all three parts and tested unit. Found all is functioning properly at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDF320PADS
"Arrived on site for customer complaint of unit not drying, I ran diagnostic test cycle, found unit filled, washed, drained, and heater was activated, ran calibration cycle, unit tested good. Customer did not pay service fee, he was going to contact his builder and get back to me, but he never did."
Near Jarrell, TX 76537
Arthur B.
Job Details:
11/12/2019
DRYER WHIRLPOOL WED7000DW2
Arrived onsite for customer complaint of dryer not starting. Checked voltage and found in proper voltage to the unit. Advised customer to have electricity checked by electrician. No other issues found.
Near Harker Heights, TX 76548
Arthur B.
Job Details:
11/12/2019
DRYER WHIRLPOOL WED8500DC4
Arrived onsite for customer complaint of dryer making loud noises. Removed bulkhead and found socks lodged in blower wheel. Removed all obstructions. Reassembled and spun drum. Drum spins smoothly. Customer had no power at the house to properly test. No other issues found.
Near Austin, TX 78732
Andy
Job Details:
11/12/2019
OVEN WHIRLPOOL RBS305PRS00
"Arrived on site for oven not heating. Tested voltage and voltage tested good, then tested voltage under a load. Had 120 from L1 to ground had 120 from L2 to ground tested L1 to L2 and found no voltage. Customer will need electrician to come check voltage issues. Parts installed on prior visit test good and has not appear to have shorted out yet from voltage issues. Left unit off at breaker box."
Near Lakeway, TX 78734
Andy
Job Details:
11/12/2019
OVEN JENN-AIR JJW3430DP03
Arrived on site for oven with display issues. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Belton, TX 76513
Arthur B.
Job Details:
11/12/2019
MICROWAVE JENN-AIR JMC2430DS02
Arrived onsite for customer complaint of built microwave display not on. Was able to power cycle the breaker. Display came on. Tested unit. Unit works as designed. No other issues found.
Near Belton, TX 76513
Arthur B.
Job Details:
11/12/2019
ICE MACHINE KITCHENAID KUIX505ESS2
Arrived onsite to replace recirculating pump on ice machine from prior visits diagnosis. Removed and replaced pump. Reassembled and tested. Unit now fills as designed. No other issues found. All water connections were dry at time of service.
Near Bartlett, TX 76511
Arthur B.
Job Details:
11/12/2019
WASHER WHIRLPOOL WTW7300DW1
"Arrived onsite for customer complaint of top load washer getting error code and not starting. Found F6E2,F6E3 (Comm Error UI). Unit will need new UI assembly.Removed and replaced console. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Temple, TX 76502
Arthur B.
Job Details:
11/12/2019
REFRIGERATOR FRIGIDAIRE LFHB2741PF9A
"Arrived onsite for customer complaint of ice maker not producing ice in French door refrigerator. When arrived, icebox fan is running. Removed icebox assembly and found ice maker harness pinched. Adjusted wiring and reassembled. Found ice maker now harvests and calls for water. Advised customer to watch ice maker for 24hrs. If not, she will call 1st thing in the AM. All water connections were dry at time of service."
Near Austin, TX 78738
Andy
Job Details:
11/12/2019
COOKTOP JENN-AIR JGD3430GS00
Arrived on site for cooktop loose rings under burner knobs. Inspected unit and found loose grommets. Office let me know that cosmetic is covered under parts and labor concession (JN4M200APL1) removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near , TX 78669
Andy
Job Details:
11/12/2019
VENTHOOD WHIRLPOOL KVWB406DSS2
Arrived on site for vent hood lights not working. Tested and inspected unit and found failed led modules and led drive. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.