We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Kyle, TX 78640
Brandon
Job Details: 03/09/2022
"Arrived on site for customer complaint of RC not cooling, found air duct and return air frozen over, since unit is in the garage, customer said he would just defrost it manually for a couple of days.
We serviced a
SAMSUNG DRYER
Model DV405ETPAWR/AA
Near Kyle, TX 78640
Brandon
Job Details: 03/09/2022
"Arrived on site for customer complaint of unit not heating, found no power at L2, took pictures and showed customer,
We serviced a
MAYTAG REFRIGERATOR
Model MSD2652KGW
Near Temple, TX 76502
Tyler
Job Details: 03/09/2022
Arrived on site for refrigerator needing previously diagnosed parts for water related leaking into the freezer compartment from fill tube. Upon arrival reconfirmed issue and installed needed parts. Upon testing found unit still couldnt dispense ice. Entire auger hosing overpacked with a block of ice created from all previous unresolved ice marker leaking issues. Couldnt safely remove ice blockage without causing further damage to wires and liner. Unit needs to be thawed 24-48 hrs prior to repairs. Also found evidence of home having a plumbing issue that has caused previous problems reported plus lead to the required parts needing safe completion of repairs. Office/service mangement to get with Tg for further details if ahs approves repairs. ; ordrng 1 WP67003226 (Auger motor) and 1 WP65889 (Auger capacitor) and 1 WP10114901 (Aug. coupler) and 1 WPM0223101 (Aug. nut) and 1 WP67006524 (Filter head) and 1 Cnote (Office/service mang. Needs to get with Tg on this call. Read att note first!) and 1 Cnote (Needs ahs autho!!!) and 1 Cnote (Customer needs TGO for reschedule)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Belton, TX 76513
Tyler
Job Details: 03/09/2022
Arrived on site for refrigerator frosting up in fc. Upon arrival customer pointed out the top area around door switch was frosting over. Found upper middle section of door gasket bowed not allowing door to seal correctly. Reshaped door gasket and ensured with customer that door could up and shut and fully seal. Call complete
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Killeen, TX 76542
Tyler
Job Details: 03/09/2022
"Arrived on site for washer needing previously diagnosed rebuild.upon arrival installed gearcase, actuator, splutch asm, and agitator. After installing required parts I reassembled and tested unit. Found no leaks. Unit cycling through fill agitation and drain as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Killeen, TX 76542
Tyler
Job Details: 03/09/2022
Arrived on site for a dishwasher with murky water still in the bottom of the tub after full cycle was run. Upon arrival confirm complaint. After further diagnosis of unit I found that the drain pump before being tested was a ohming at 37 to 40 ohms instead of the 16 to 25 that it was supposed to be per the manufacturer text sheet. Also found when pump was finally tested it was too weak to pump all the water out. Replaced the drain pump reassembled and tested the unit to refill agitate and drain cycle found no signs of leaking and unit fully emptying out the tub as designed within the allotted time. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXVS00
Near Killeen, TX 76542
Tyler
Job Details: 03/09/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed a stable 120 V connection from outlet found thermostat defrost bimetal and both fans running as designed. Then found that start device on the compressor was failing after replacing the start device I was able to reassemble and test unit and found compressor and all other components taking on and functioning allowing freezer temperatures to drop down while on site. Found amp draw the compressor right at one amp with no increases. Inform customer to allow unit 24 hours to cool before sticking any items in. Call complete
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV174KFA
Near Killeen, TX 76542
Tyler
Job Details: 03/09/2022
"Ive on site for microwave not heating and making a loud noise. And upon arrival confirmed issue after running a water test after further inspection I found the cause of the noise in the lack of heat was due to the capacitor, diode, and magnetron having a internal failure. Installed all three parts reassembled and tested the unit and found a cord heat on multiple test back to back and noise returned to normal. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Killeen, TX 76542
Tyler
Job Details: 03/09/2022
"Arrived on site for refrigerator needing previously diagnose defrost related parts including RC evap fan, UI/high-voltage control kit, RC harness, drip pan and shims. Upon arrival also found that unit still needed to finish defrosting and after clearing out all remaining ice I was able to install Avenida parts than reassembled and tested unit. Found unit fully functioning as designed and inform customer to give the unit at least 24 hours to stabilize the temps and an additional 24 hours to finish filling the bucket up with ice. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Killeen, TX 76542
Tyler
Job Details: 03/09/2022
Arrived on site for refrigerator with doorhandles loose and not tighten down properly. Upon arrival confirmed issue and found that the crisper drawer as well as the freezer drawer handles were not tighten down properly. After tightening down the bolts that hold the handles in place I have found that the handles no longer jiggle when held. Informed customer to let us know if issue returned. Call complete
We serviced a
KENMORE COOKTOP
Model 790.4129903
Near Harker Heights, TX 76548
Tyler
Job Details: 03/09/2022
Arrived on site for cooktop meeting previously diagnosed front rate switch. Upon arrival confirmed prior complaint. After further testing I found that the front right infinite switch had blown a hold through the switch causing it to not allow the full 240 V to the burner I also found that the back left 8 inch infinite switch was sending full power to the burner simulating that the burner was set to high even if it was set on low setting not allowing unit to regulate the temp. Replace both the front left and back left infinite switches after reassembling and testing unit found that all burners were fully functioning as designed and could allow for temperature fluctuations in the knobs returned
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Austin, TX 78722
Tyler L
Job Details: 03/09/2022
"Arrived on site for complaints of same error code for long drain. Installed new drain pump. Tested unit in normal cycle and monitored. Let cycle run for 20 minutes and no error codes came up. Unit advancing through the cycle properly, and draining well. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Paige, TX 78659
Noah D
Job Details: 03/09/2022
"Arrived on site to inspect unit for not spinning without a loud creaking noise, upon inspection found the units tub squeaking when spun, checked underneath unit for any issues and found none, belt was good and motor looked good, checked inside tub and found the agitator was locked into place, tried to remove agitator and the nut was stripped into place. Noise is coming from under agitator. Ordering spanner nut and returning with a breaker bar and agitator to remove. Office to reschedule ; ordrng 1 WP21366 (Spanner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Bastrop, TX 78602
Noah D
Job Details: 03/09/2022
"Arrived on site to inspect unit for not cooling, upon inspection found the units freezer Evap covered in a block of ice. Instructed customer to defrost unit and I replaced the control board to fix defrost issue. Customer will defrost for 3 days and tested unit. Complete"
We serviced a
B M M :M :V. MICROWAVE
Model WMH32519HW06
Near Bastrop, TX 78602
Noah D
Job Details: 03/09/2022
"Arrived on site to inspect unit for not allowing fan to blow without loud noises, upon inspection found the units blower fan blowing a loose piece of tape causing the noise, removed debris and tested. All functions worked. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25CQXFB02
Near Kyle, TX 78640
Jacob
Job Details: 03/09/2022
Arrived onsite for unit staying on consistently to cool. Unit was working upon arrival. Customer says the issue will come and go and that north has spoiled but the unit is just not staying on consistently. Went ahead and replaced the thermostat on the unit. Unit turned on with no issues. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ00
Near Kyle, TX 78640
Jacob
Job Details: 03/09/2022
Arrived onsite to replace the fan motor. Replaced fan motor. Fan did not work correctly. Need to order a new fan once again. Ordered part. Rescheduled with customer ; ordrng 1 W11024089 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Round Rock, TX 78664
Scott
Job Details: 03/09/2022
Arrived on site for filter popping out of housing about 12 hrs after being installed . Tested dispensing couldnt find high water pressure. Replaced filter housing . Tested water system . Filter is staying put . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Round Rock, TX 78664
Scott
Job Details: 03/09/2022
"Arrived on site ,replaced motor and cap . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Pflugerville, TX 78660
Scott
Job Details: 03/09/2022
"Arrived on site for water leaking from inter filter cover . Found water tank cracked . Replaced tank tested unit all connections dry.. No other leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Austin, TX 78759
Matthew
Job Details: 03/09/2022
Arrived onsite to replace previously diagnosed parts. Replaced control panel. Unit is functioning properly. Before leaving customer complained about storage drawer not fitting properly. Found failed drawer slides. Need to order and replace slides. Office to reschedule ; ordrng 1 W10807828 (Drawer glide)
We serviced a
WHIRLPOOL OVEN
Model IGL730CS0
Near Austin, TX 78759
Matthew
Job Details: 03/09/2022
"Arrived onsite for range with error code and smell. Upon arrival tested unit. Found that all bake functions will not operate. Unit immediately giving F8E0 fan speed error. Fan will not energize. Ohmed fan and checked good. Ran checks on control and was not sending proper voltage to fan. Customer stated error was intermittent. While disassembled could smell Oder from unit. Found evidence suggesting rodent activity.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78731
Matthew
Job Details: 03/09/2022
Arrived onsite to drop off dishwasher rail stops. Job complete
We serviced a
JENN-AIR COOKTOP
Model JED3430WB01
Near Austin, TX 78731
Matthew
Job Details: 03/09/2022
"Arrived onsite to replace previously diagnosed parts. Replaced main wiring harness, switch and grommets (4). Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS00
Near Austin, TX 78730
Matthew
Job Details: 03/09/2022
Arrived onsite to replace previously diagnosed parts. Replaced both valves. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Cedar Park, TX 78613
Wesley
Job Details: 03/09/2022
"Arrived onsite for leaking unit and found unit in garage and evap frosted through thickly and blocking the drain causing leaking out of cabinet. Defrosted most ice and ohmed heater. Found heater at 106ohms. Tech sheet says heater is rated for 28-36 ohms. Ordering evap kit with heater, lokring and r600 kit. Office to reschedule. Asked customer to have unit defrosted for return visit. ; ordrng 1 W11368877 (Evap kit with heater) and 1 W11225184 (Evap lokring) and 1 R600 (R600)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Temple, TX 76502
Kimo
Job Details: 03/09/2022
Arrived onsite for range oven no baking properly. Upon inspection I found that the back was broken.I quoted customer for back element RR; ordrng 1 W10779716 (Bake element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Temple, TX 76502
Kimo
Job Details: 03/09/2022
Arrived onsite for refrigerator not cooling. Upon arrival I performed amp draw test and found amps 1.11amps. Tested 3way valve and heard it activate and a ran unit and monitored evaps for 10 minutes and found no frost pattern. Ordering 1 sealed system. Customer asked if there is any we can get out quickly because it is there any fridge and they have already lose a lot of food. Office to reschedule.; ordrng 1 W10779331 (Compressor) and 1 WPW10643261 (Rc evap) and 1 WPW10239732 (Fc evap) and 1 UV (uV drier) and 1 W11590197 (3way valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76502
Kimo
Job Details: 03/09/2022
Arrived onsite for dryer making noise when in use. Upon inspection I found that the repair drum seal is broken. And the unit needs a rebuild. Ordering 1x rear drum seal and returning with dryer rebuild kit. Office to reschedule.; ordrng 1 W10612022 (Rear drum seal)
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Cedar Park, TX 78613
Wesley
Job Details: 03/09/2022
Arrived onsite and for stiff valve and broken knobs and found seized left front valve and 2 broken knobs. Removed cooktop during diagnosis to ensure viability. Ordering manifold and knobs. Office to reschedule. ; ordrng 1 W10286652 (Manifold)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Temple, TX 76502
Kimo
Job Details: 03/09/2022
Arrived onsite for dryer with door that will not close. Upon inspection I found that the door would not close due to the hinges being damaged. Ordering 1xhinge kit. Office to reschedule.; ordrng 1 W11551301 (Hinges)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Cedar Park, TX 78613
Wesley
Job Details: 03/09/2022
Arrived onsite for not washing and found failed motor not energizing to wash. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
GE WASHER
Model GTW460ASJW
Near Cedar Park, TX 78613
Wesley
Job Details: 03/09/2022
Arrived onsite for unit not drain and spinning out clothing. Found lid bent possibly preventing consistent locking. Restored lid back into place to repair. Tested unit on drain and spin and found unit draining and spinning as designed. Lid locking properly as well. Advised customer on resetting unit to solve computer glitches.
We serviced a
KITCHENAID RANGE
Model KOSE500ESS05
Near Cedar Park, TX 78613
Wesley
Job Details: 03/09/2022
Arrived onsite for oven rattle occasionally during preheat. Determined noise to be coming from middle rack contacting the convection motor housing. Advised the rack must not be installed back against housing to avoid further rattling. All else checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Temple, TX 76502
Kimo
Job Details: 03/09/2022
Arrived onsite for washer leaking. Upon inspection I found that some water would splash off of the tub ring and run down to the floor. I adjusted the unit and tested unit and found that the unit is operating as designed. No leaks.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Belton, TX 76513
Kimo
Job Details: 03/09/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed and tested new orifices and found unit operating as designed.job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Salado, TX 76571
Kimo
Job Details: 03/09/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new console and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78741
Kevin
Job Details: 03/07/2022
"Arrived on site and replaced parts diagnosed on previous visit, confirmed operation by running a diagnostic cycle, job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL
Near Leander, TX 78645
David S
Job Details: 03/07/2022
Arrived on site to install previous diagnose part. I replaced the console. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Lago Vista, TX 78645
David S
Job Details: 03/07/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a test cycle and found the dispenser stuck open and the solenoid not actuating. The customer agreed. I installed the new dispenser. I retested the unit and found it working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Leander, TX 78641
David S
Job Details: 03/07/2022
Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I found fault cod f6e6 cold water and f7e1 no heat. I ran a diagnostics cycle and found the motor not coming on. I found the motor receiving power. I replaced the sump and motor. I retested the unit and found it working properly. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651HES
Near Buda, TX 78610
Tyler L
Job Details: 03/07/2022
"Arrived on site for complaints of no cool. Found RC and FC at room temperature. Evaporator fan running. Condenser fan running. Compressor not running, but can hear it trying to start every few minutes. It will kick on then shut off after a few seconds. Found large amount of rodent and roach droppings in compressor area, took pictures. Advised customer that because of the pest infestation, a good repair cannot be made. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78721
Tyler L
Job Details: 03/07/2022
"Arrived on site for install of previously diagnosed part. Installed new strike and tested. Tested lid lock and it is locking and unlocking properly. Ran factory diagnostics and unit passed. No other issues at this time. No water leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78724
Tyler L
Job Details: 03/07/2022
"Arrived on site for install of previously diagnosed parts. Installed new TOD and main control. Found the oven is now working properly, but the microwave is not. When calling for heat, the microwave doesnt run. Found main interlock harness not getting voltage on P1, pins 1 and 3. Will need new harness to complete repair. Ordering the UI as well. Office to reschedule.; ordrng 1 W11297728 (UI) and 1 W11356970 (Interlock harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78724
Tyler L
Job Details: 03/07/2022
"Arrived on site for complaints of not cooling. Found unit unplugged and fully defrosted. RC and FC at room temperature. Restored power and the compressor started right away. Took amp draw on compressor and found it at 1.0 amps. Found airflow good in both compartments. Inspected evaporator and found a good frost pattern starting up. Thermistor checked good. Unit is cooling properly at this time. Advised maintenance that if issue happens again, please leave the unit plugged in. No water leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Killeen, TX 76549
Tyler
Job Details: 03/07/2022
"Arrived on site for washer giving F8e1 error. Upon arrival confirmed issue and error in diagnostics. Found inlet valves functioning properly through all diagnostic tests. Found no failures in pressure hose/switch or air trap. Called techline (Bruce sr#7732830537) to document findings. Also spoke with PR while on site. Was instructed to order both inlets valves, ACU, and stator. Will need office to reschedule with customer. Instructed customer to contact whirlpool regarding any further assistance needed for labor cost; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve) and 1 W11354542 (Stator)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Austin, TX 78723
Tyler L
Job Details: 03/07/2022
"Arrived on site for complaints of visibly failed or broken part. Found ripped door gasket, took picture. Installed new RC door gasket. Used heat gun to mold, and used silicone to seal. All doors on unit are now sealed properly. No water leaks detected, job complete."
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/07/2022
"Arrived on site for range. Upon arrival customer stated unit wasnt tripping breaker but instead oven wasnt heating correctly and all burners werent heating properly/at all. After further inspection I found no errors. I found all four top burners (both 6in&8in) had weak pressure plates not making full contact and allowing burners to operate. Found stable 240v to receptacles. Also found relays on control sticking during preheat cycle. Called safety team Sr#7733058123. Documented with safety team that unit would need new ACU, 4 burners + new oven sensor. Office to reschedule once availability of all parts is known.; ordrng 2 W11396792 (Elements (6in))s and 1 W11536794 (Acu) and 1 WPW10181986 (Sensor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Gerry C
Job Details: 03/07/2022
"Arrived for parts delivery, handed parts to CX. No access to machine."
We serviced a
GE COOKTOP
Model PP945SM3SS
Near Lago Vista, TX 78645
David S
Job Details: 03/07/2022
"Arrived on site for cooktop not powering on. I inspected the unit and work area. The unit has an oven in the cabinet underneath. I removed the oven. I gained access to the control and tested j17 and found no volt coming out. I tested voltage in and found line 1 and 2 have 120 vac. The control is on back order until 4/26. I spoke to the customer about needing a control; ordrng 1 WB23T10024 (Main control)"
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/07/2022
Arrived on site for dryer not starting g cycle and showing pf when start button was pressed. Upon arrival confirmed issue. After verifying all heating hardware was intact I then found a stable 240v connection to the terminal. When testing voltage on L1(black wire) to ground when you was started I found voltage would go from 130 down under 100v then back up again causing the pf failure. Found outlet/ wiring in house not able to hold a stable 120 connection on the L1 side when dryer was activated. Informed customer to contact customer electrician. Quoted customer for replacement of ui control and knob with quote included in sd quick pics. Collected service fee after customer stated they would wait on further repairs. Call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/07/2022
Arrived on site for washer not functioning/filling correctly.upon arrival confirmed issue and found F8e1. After further testing found valve oh I g within range. Found 120v to valve. I then found drain line shoved to far into drain pipe causing a siphon of water through drain. After readjusting drain line I reassembled and tested 7nit fully functioning as designed with no leaks. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MBQA
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/07/2022
"Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival I installed required part. Found 120 volts Lea inf ice maker when water was need3d but found unit still had a voltage drop through liner allowing only 2v to valve. Door switch both had great push/pull and resistance checks. Found high resistance on the wire harness to valve under load, harness is opening up,harness is foamed into the cabinet/ non repairable electrical. Will need office to notify ahs of findings."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Gerry C
Job Details: 03/07/2022
"Arrived for parts delivery, handed parts to CX. No access to machine."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78704
Jacob
Job Details: 03/07/2022
Arrived onsite for the touch screen not responding. Looked at the unit and unit did not respond to the touch. Flipped the breaker. The touch screen started was working once again. No issues at this time. Job complete
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24HM01
Near Austin, TX 78704
Jacob
Job Details: 03/07/2022
Arrived onsite to replace parts as per Techline. Replaced parts. Unit was working without no issues. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78704
Jacob
Job Details: 03/07/2022
Arrived onsite to replace the gasket. Replaced the gasket. Had to use the blow dryer to get the seal to seal better. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Jacob
Job Details: 03/07/2022
"Arrived onsite for ui panel not working on the unit. Looked at the unit and saw that the display was not working correctly. Replaced the display. Upon testing the unit, saw that it was leaking on the right side of the unit. Upon further investigation. Found that the unit was not installed correctly and the other rubber gasket was pushed out just enough to cause the water to pool at the top of the door on the inside and causing the leak. Also let customer know that cabinetry coupe an issue as well. Took pics for reference. Let customer know that the unit needs to be re installed and cabinetry to be fixed. No other issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Austin, TX 78722
Tyler L
Job Details: 03/07/2022
"F9E1 long drain, F0E2 over suds, F8E1 long fill error codes. Inspected drain pump and hoses, and found nothing blocking the flow. Lock mechanism working well. Checked incoming water and found it good. Ran factory diagnostics and unit passed all component tests. Unit draining properly. No water leaks, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model MH6150XAQ1
Near Wimberley, TX 78676
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for unit running really loud and burn mark on ceiling, tested unit found unit making loud noise,removed wave guide cover and found damage to wave guide, unit is unrepairable due to wave guide cant be replaced job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Gerry C
Job Details: 03/07/2022
"Arrived to inspect broken switch in unit 4215. I found the plunger had been broken off, likely during instal. I R/R the switch and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Jacob
Job Details: 03/07/2022
Arrived onsite for unit not making ice. Looked at the ice maker as saw that it was broken. Replaced the ice maker. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Georgetown, TX 78626
Gerry C
Job Details: 03/07/2022
"Arrived to inspect water damage. I found the CX had removed the unit from its mounting point and the drain tube had been removed by them for inspection. There was still signs of water that had drained out onto the floor and had passed under the wall to the living room area. The CX had already removed all standing water and was drying the floor and wall areas during our inspection. There was a zip strip on the cord and drain tube former, but I could not verify any other details due to the unit being pulled out for cleanup prior to my arrival. I advised the CX to not use the unit until the previous repair is complete and the gear case has been installed. No other leaks of the unit or water supply observed during my inspection."
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS0
Near Round Rock, TX 78681
Gerry C
Job Details: 03/07/2022
"Arrived on site to install previously diagnosed parts, microwave was already pulled out by the owner. Took the turn table components and panels off and replaced the magnetron, capacitor & diode. Proceeded to reassemble the unit back on and mounted back into the cabinet. Tested the unit and it operated as designed and the CX was satisfied."
We serviced a
GE COOKTOP
Model JVB98SH1SS
Near Round Rock, TX 78681
Gerry C
Job Details: 03/07/2022
"Arrived to inspect downdraft inoperative. I found the connector for the actuation switch had a pin backed out and after correcting, I tested. The unit would not fully lift and locked up on the way down. The actuator arm had dropped out of its track and after correcting, the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model DU800SWKQ0
Near Wimberley, TX 78676
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for water leak, tested unit found leak is not coming from sump but a bad gasket on the door causing water to escape and get on the bottom metal plate rusting it out, replaced gasket, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Round Rock, TX 78664
Gerry C
Job Details: 03/07/2022
"Arrived to inspect dishes not drying. Put it to service mode and found no stored codes, clamp on on element line A/C and unit drew 7.5 amp wet. Dry element drew 7.4 and went down to 3.2, CX rinses well and uses pods, there was no rinse agent in the dispenser. I advise CX in detergent tipe and amount and to use rinse agent. Operational test good and no leaks during service."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Belton, TX 76513
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose washer with F06 error popping up when trying to run. Ran unit in diagnostic and error popped immediately. I tried spinning the basket and found excessive resistance at first, then it spun smooth. Did not hear or feel anything rubbing. I tried again and basket will randomly get ultra stuff. Either bearing is failed, or something is wedging inside the tub keeping it from moving smooth. Ordering new tub, rotor and stater and control. Office to schedule 2 man job. ; ordrng 1 W11356812 (Tub) and 1 W11432752 (Stater) and 1 W11044837 (Rotor) and 1 W11574590 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78757
Matthew
Job Details: 03/07/2022
Arrived onsite for refrigerator ice maker not dispensing ice. Upon inspection found failed shaft. Replaced shaft. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78757
Matthew
Job Details: 03/07/2022
Arrived onsite to replace previously diagnosed parts. Replaced dampener. Tested unit and unit is not making noise. Job complete
We serviced a
WHIRLPOOL DISPOSAL
Model GC1000PE4
Near Austin, TX 78731
Matthew
Job Details: 03/07/2022
"Arrived onsite to replace failed disposal. Office said unit was moved to apartment 278. Unit in 278 was not the correct unit to replace, SN did not match. The leasing office will reach out when unit is identified for service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Austin, TX 78731
Matthew
Job Details: 03/07/2022
Arrived onsite to replace previously diagnosed parts. Replaced fill tube heater. Unit is making ice. Collected remaining balance for part and installation. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS2
Near Austin, TX 78731
Matthew
Job Details: 03/07/2022
Arrived onsite to replace previously diagnosed parts. Replaced defective dispenser. Tested unit and unit is functioning properly. No error codes at this time. Job complete . Collected remaining balance
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Austin, TX 78731
Matthew
Job Details: 03/07/2022
"Arrived onsite for washer beeping and leaking. Upon speaking to customer leak was caused by drain hose not inserted in standpipe. That was corrected. Ran diagnostics on unit and had no stored error codes. Ran auto test and all passed. Found that when choosing cycle selections the unit would beep repeatedly on normal cycle. Customer stated during ant cycle the unit would begin beeping. Unit needs UI replacement
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Austin, TX 78722
Tyler L
Job Details: 03/07/2022
"Arrived on site for complaints of no cool. Customer states that freezer section is not cold enough. Found temperature in FC at 7 degrees, RC temperature at 39 degrees. RC set for ideal and FC set to coldest. Airflow is good. Compressor running good. Customer stated that ever since changing the temperature setting to coldest everything has been good. No issues at this time, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYB02
Near Austin, TX 78726
Justin
Job Details: 03/07/2022
"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated that they had it serviced recently by another company who recharged the unit with refrigerant and they installed service taps/dye drier. I checked temps and found the FC at 6?F (when set to -3?F) and the RC at 38F? (when set to 35?F). I put the unit into diagnostics mode and activated all airflow components and found them running as designed. I then gained access to the control and ohmd out all thermistors. I found the RC at 5.88k and the FC at 12.3k. These are both accurate at the time of reading. I then checked amp draw to the compressor and it would start at 1 amp but slowly dropped to .8 amps. I then gained access to the FC evap and found a good frost pattern with no excess ice build up. I gained access to the RC evap and found some corrosion on the suction line and a poor frost pattern. I also could hear very abnormal gurgling in the evap. I used my UV light on all components, but could not see any signs of a leak. Due to this I am ordering a SS repair. Return SS tech to check pressures prior to installing. Office to reschedule with SS tech and a 2 hour job. We will also need authorization. ; ordrng 1 WPW10239732 (FC Evap) and 1 WPW10643261 (RC Evap) and 1 WPW10364560 (3 Way Valve) and 1 W10309988 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dye Drier) and 1 2Hour/SSTech (2 Hour/SS Tech) and 1 AUTHO (Autho), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78750
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts l installed the new control and then ran a calibration cycle. I then ran a diagnostics cycle and found the unit running as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78754
Matthew
Job Details: 03/07/2022
"Arrived onsite for dryer not heating. Upon arrival tested unit. Unit would power on and tumble but not heat. Inspected unit and found failed cutoff.. Replaced cutoff and tested. Unit is now heating properly. Recommended customer replaced ventilation hose with shorter hose and have duct cleaned. Excessive moisture and lint buildup in vent hose to exterior ventilation. Notified customer that this is more than likely the reason for the failure, poor air flow"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ00
Near Temple, TX 76502
Jonathan M
Job Details: 03/07/2022
Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. The customer advised that the freezer section was cooling fine but that the refrigerator section seems to have a hard time cooling. Remove the damper cover and found the damper closed. Ran through service test six to open and close the damper and found voltage going to the damper but the damper not opening. Replaced the damper control and tested the unit. The unit began to open and close as designed. Took the unit out of service test mode and found the damper control opening to call the refrigerator section. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Jonathan M
Job Details: 03/07/2022
Arrived on site for a refrigerator thats not dispensing ice. Inspected unit and work area. Confirmed the customers complaint and checked the ice container. Found the ice container completely frosted and clumped at the bottom of the container. Removed all ice and frost buildup. Went to test the unit again and found a triangle piece that holds down the coupling broken as well as the coupling itself completely stripped. Ordering parts and rescheduled customer to 3/14 per the customers request. ; ordrng 1 WP2220458 (Coupling) and 1 WPW10293212 (Chute)
We serviced a
GE WASHER
Model YTW4514PN0DG
Near Temple, TX 76502
Jonathan M
Job Details: 03/07/2022
"Arrived on site for a washing machine that is leaking. Inspected unit and work area. Found the cold water hose leaking right off the back of the washer. Turned off the water and removed the hose from the valve. Could not find any cracks in the water valve. I did find some of the gasket off the cold water hose a little torn. Refit is the gasket and water hose back onto the washer and reapplied water. Found no leaks present. Tested the unit and a normal wash cycle and found the unit filling, agitating, draining and spinning without any leaks. I did instructed customer that the issue was with their water hose and if any leaks become present again, they would need to replace their water hose. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Jacob
Job Details: 03/07/2022
Arrived onsite for unit note washer clothes correctly. Put the unit in automatic diagnostics and the unit wouldnt not agitate or spin. When testing can hear a faint hum. Checked the ohms on the capacitor and it did not show anything. Ordered parts. Office to reschedule ; ordrng 1 W10890624 (Motor) and 1 W11158830 (Capacitor) and 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Kempner, TX 76539
Tyler
Job Details: 03/07/2022
Arrived on site for washer needing previously diagnosed hub assembly. Upon arrival installed required park reassembled and tested the unit and found the washer had no leaks anchored cycle through Phil agitating draining in spinning as designed. Collected remaining balance from previously given labor quote. Call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Temple, TX 76502
Jonathan M
Job Details: 03/07/2022
"Arrived on site for a washing machine thats not completing cycles. Inspected unit and work area. The customer advised that the unit will initially spin and fill with a little bit of water but then will completely shut off before agitating or continuing on with the cycle. Ran the unit through diagnostics and found an F8 E6 (water hazard), F0 E3 (overload), and F7 E4 (basket re-engagement failure) error codes. I checked all water valves, agitation, and high speed spin and found all working as designed. Ran the units are an auto test in the unit ran as designed. I called Whirlpool Techline and spoke to Chris SR# 7733115926. He had me check the water pressure sensor and run the unit through a normal cycle. He advised that there could be an issue with the main control or lower harness but since we could not replicate the issue during a normal wash cycle or during during diagnostics, the issue would have to be with the loading of the unit. Spoke to the customer about Techlines findings and the customer advised that she did not believe Techlines findings due to the fact that she has run this on four different cycles with completely different clothes in the unit all four times. Ordering the main control and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manor, TX 78653
Joe Z
Job Details: 03/07/2022
Arrived onsite to install previously diagnosed parts. Replaced the bi metal harness and called Techline.Tech suggests replacement of control board due to only getting 34V. Tech gave Rs# 7733119263. Replaced control. Tested unit o diagnostics and all test passed. Customer will keep an eye on unit for freezing issues. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Austin, TX 78754
Joe Z
Job Details: 03/07/2022
Arrived onsite for unit rocking. Upon arrival maintenance department could not locate key to enter unit. Will need to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Scott
Job Details: 03/07/2022
"Arrived on site , installed bins . Bins are fitting as designed . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Pflugerville, TX 78660
Scott
Job Details: 03/07/2022
Arrived on site for burner not heating properly. Found switch wasnt powering on and off element . Replaced dual switch . Burner is coming on and off properly depending on temp selected . No other issues found. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Scott
Job Details: 03/07/2022
Arrived on site for rust on dish rack tines . Ordering both upper and lower dish racks . No other issues found with unit . Ordering both upper and lower wheel assembly Incase something breaks transferring parts . No water leaks detected at time of service. Call to set return ; ordrng 1 W10826745 (Upper rack) and 4 W10845760 (Roller wheel)s and 1 8561705 (Lower rack) and 4 8268645 (Lower wheels)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXSL01
Near Pflugerville, TX 78660
Scott
Job Details: 03/07/2022
Arrived on site for ice bucket not sitting properly on door . Found ice had built up at auger motor and shaft was pushed up . Cleaned out ice in shaft holder and on auger coupler . Shaft is now positioned properly and turning bin . No water leaks detected at time of service
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78744
Kevin
Job Details: 03/07/2022
"Arrived on site and inspected dryer and found it is hitting properly but there is no airflow showing on airflow meter. Removed vent hose from rear of dryer and airflow meter is now showing correct. Explained to apartment residence and apartment management that vent to the exterior is clogged/blocked and needs to be cleared before dryer is used again. Left vent hose disconnected from wall to prevent any damage to dryer. Office to collect service fee only, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78744
Kevin
Job Details: 03/07/2022
"Arrived on site, found this model of refrigerator does not come with an icemaker. Confirmed with claims department that one cannot be added and paid for by warranty. If apartment complex wants to add one to this refrigerator it can be purchased as a icemaker kit separately, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Austin, TX 78752
Jacob
Job Details: 03/07/2022
"Arrived onsite to replace parts ordered by the previous tech. Replaced all 3 parts but when testing the unit, the control gave a F8E0 error. Could not get rid of the error code. Need to re order the control and return to replace once again. Need to to still collect the remaining balance from the previous quote. ; ordrng 1 W11032117 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MHWZ400TQ02
Near Austin, TX 78752
Joe Z
Job Details: 03/07/2022
Upon arrival ran unit through diagnostics and found F20 no water detected pressure switch not Tripped and F21 long drain. Found drain filter completely clogged. Cleared filter. Drain now clears correctly. Found stand pipe clogged and over filling. Advised customer to not to use until plumber fixes clogged stand pipe. Need to replace water fill valve and pressure switch.. Replaced fill valve and pressure switch. Tested unit and unit operates as designed. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Austin, TX 78745
Kevin
Job Details: 03/07/2022
"Arrived on site and inspected dishwasher and found wash motor has failed.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Lakeway, TX 78738
Brandon
Job Details: 03/07/2022
"Arrived on site to replace failed UI console, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Lakeway, TX 78734
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of error code, door locked, and a noise. Found drain pump running when I plugged unit in, found pressure sensor error code, found over sudsing causing pressure system failure. I removed suds, and ran test, unit tested good."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/07/2022
Arrived on site to replace previously ordered parts for oven. Replaced both hinges and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78734
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of unit shaking during spin. I ran diagnostic test cycle, unit passed test, customer had a small load of towels, unit filled and washed properly, during spin, I explained to customer and showed her how small loads of different size towels can get off balance really easy. I instructed customer to load unit about 50% full to allow unit to balance itself properly. Unit tested good."
We serviced a
GE REFRIGERATOR
Model PSB42lSRBBV
Near Austin, TX 78748
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of light cover falling off, I reinstalled light cover, unit tested good."