"Arrived on site. Customer unhappy that moisture appears on shelving,added adhesive to gaps between liner and cabinet checked door seals good.Used W10841140; used 1 W10841140 (Adhesive) from stock"

Arrived on site to test unit for not power. Test out let and outlet giving 120v. Took junction cover off and found white wire had come off wire nut. Replaced wire nuts with new ones test unit and unit test good job complete.

"Arrived on site. Found ice build up in freezer section,checked cabinet found cabinet warped placed flashlight in unit closed door found light escaping,added sealer and perpagum in gasket to help seal same issue will contact tech support with pictures. ; schdld next appmnt for 7/8 MON !"

"Arrived on site to test unit for dryer door not closing, tested unit found door is closing properly but door seal fell off and got damaged, will need to replace door seal, ordered part rescheduled for 7/10; ordrng 1 W10861521 (Door seal)"

"Arrived on site to test unit for not functioning properly, tested unit found when starting the unit the closed door comes on and lights not working, inspected switches and found them good, replaced control and tested, unit is now running as designed, job complete installed W11552018"

"Arrived on site to test unit for long dry times, tested unit found unit is heating but vent completely restricted do to fine screen covering the exhaust, removed screen and tested, unit is now running as designed, job complete no parts installed"

Arrived on site to inspect noisy operation on a dishwasher. Upon further inspection placed the unit into diagnostics and checked error codes. No error codes found. Ran test cycle to check for any unusual sounds as unit ran through functions. Unit is operating as designed. Instructed the customer how the unit works and explained the different sounds it will make during the course of a cycle and that everything is normal. No water leaks observed during service. Job complete

"Arrived on site to inspect oven having F9E0 error. Upon further inspection place the unit into diagnostic to check error codes. The error codes F1E1 and F9E0 were displayed. I removed microwave to gain access to junction box to check the electrical connection. Connections were good. Replaced the main control and reassembled the unit. Retested the unit and unit is operating as designed, job complete. W11448962"

Arrived on site for washer moving and making noise during spin. No errors stored. Ran diagnostics and found excessive shaking. Inspected under neath and found capacitor screw was loose and may left marks from belt. Secured capacitor with different screw. Replaced suspension rods. Recalibrated and verified operation. Cal complete.

"Arrived on site for no,ice. Removed bin found ice cubes stuck together and jammed between icemaker and shut off arm extension,removed ice lowered water fill,icemaker ran through a cycle dumped ice and filled. No parts used."

"Arrived on site for no ice. Ran diagnostics no errors ran fill failed,removed assembly replaced fill tube heater again,reassembled unit added sealer around fill tube line,ran harvest passed ran fill passed. Informed customer if unit fails again will need control and ui."

"Arrived on site for no light and cooling issue. Fresh food led failed per customer after failure of led cooling issue in fresh food. Ran diagnostics thermistors passed,ran damper test passed ran fan test passed,power cycled unit compressor and fans powered on good air flow entering fresh food section. Ordering a new led module,will return with controls and thermistor in case needed. ; ordrng 1 W11470191 (Led module) and 1 W11679636 (Thermistor)"

"Arrived on site to test unit for no ice production, tested unit found ice maker is unresponsive, replaced ice maker and tested,unit is now running as designed, no leaks detected job complete installed W11700250"

"Arrived on site to test unit for noise, tested unit could not mimic the noise customer was describing, started normal cycle with clothes, unit is washing and spinning clothes out with no unusual operation, advised customer to use unit and if noise comes back take a good video and send it I the the office, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no heat, tested unit found unit is heating, customer stated that long dry times is the issue, ran test and found vent completely restricted, advised customer to hire a professional to clear vent, at this time job complete no parts installed"

"Arrived on site for a dryer. That is not turning the drum. Inspected unit and work area. The customer advised that the unit sounds like its running and it does heat, but that the dryer drum does not turn. I did confirm the customers complaint and disassembled the unit. I found the belt broken, causing the issue. I replaced the belt and tested the unit. I found the unit working and operating as designed. Call complete. 4392065."

"Arrived on site. Removed defective freezer door,installed new freezer door checked door seal good. Used w11604155"

"Arrived on site. Ohmed heater no reading,checked for continuity none diagnosed a defective fuse in heater harness,replaced defrost heater assembly. Used w11626107"

On arrival verified complaint of noise and failed ice maker function. Found noise is the damper motor failing. Ran ice maker check and found e2 ran function test and ice maker slipped. Recommend damper and ice maker. Fill valve is working correctly. Ordering ice maker upper. Per customer request rescheduled for 7/19 no parts installed ; ordrng 1 W11658802 (Ice maker)

"On arrival verified complaint of intermittent actuator. Replaced cam, actuator, belt, harness and cap per previous diagnosis. Ran calibration and ran diag cycle. Unit is now working correctly. Job complete no leaks detected during service, installed w11643701, w11239857, w11395618, w10721967, and w11481722"

"Arrived on site for error code F8-E4. Upon arrival, inspected and test unit and confirmed error code F8-E4 open float switch. Ran unit and found is leaking from front right bottom of tub. There is a bad weld joint. Uploaded picture on SD. Need to replace tub. Ordering tub. Office to reschedule ; ordrng 1 W11409866 (Tub)"

"On arrival verified complaint of unit not functioning. Replaced lid as previously diagnosed, ran cycle and it started and filled correctly. Job complete no leaks detected during service. Installed w11130236"

"Arrived on site for washer. On arrival customer stated they couldnt get unit to lock, start cycle, and no load noises had been present. Upon further inspection I found W11457841 strike, W11700916 latch both broken. Ordering both latch and strike and will return with previously sent parts to insure reliable repair. Rescheduled customer for 07/10/24; ordrng 1 W11457841 (Strike) and 1 W11700916 (Latch)"

"Arrived on site to test unit for not washing. Found error f4e3(wash motor). Verified motor is receiving proper voltage of 120vac. Replaced sump assembly, unit now working as designed. In initial diagnosis found error f7e1(element). After deletion of error code element is engaging. Advised customer to run hot water at faucet to purge of cold water before starting dishwasher. No leaks detected. Job complete."

"Arrived on site. Found broken plastic on ice container,called safety team replacing ice container and whirlpool will send the customer a package to return defective ice container to manufacture. Used w11347840Ref #7739396007"

Arrived onsite for a dishwasher that leaks water from the bottom of the door. I found the lower rinse arm split causing it to spray at the door sill and leak at the bottom of the door. I replaced the spray arm and tested the machine. There were no other water leaks present at the time of service. Call complete. INSTALLED W10837249 SPRAY ARM.

Arrived on site to replace igniter and gasket. Replaced both parts test unit and unit test good job complete. W10918546. WPW10535778

Arrived on site to inspect unit for dual burners popping when outer ring lit. Upon arrival customer stated issue was present for roughly 24 hours then fixed itself. Found middle dual burner not igniting properly replaced burner. If issue comes back recommend replacing front right dual burner. Unit is running as intended. No leaks present at this time. Job complete. USED W10836409

Arrived on site to test unit for unit not working. Test unit and found unit full of water from moisture from outside heat coming come vent coming in. Tenant had the ac inside the house at 65? inside temp and 94? outside temp with 46% humidity making it feel like 104?. Advised maintenance that the unit does not create moisture so the unit is not the problem. Unit is beyond repair. Maintenance guy will buy new unit job complete.

"Arrived on site to test unit for lid no locking. Found bezel appears to be manufactured improperly. Bezel is not sitting flush and when lid is closed it is putting excessive force on latch causing it to break. Recommend bezel, strike and latch. Office to reschedule. ; ordrng 1 W11545554 (Bezel)"

"Arrived on site to inspect unit for starting quick wash and going straight to cycle complete. Upon closer inspection found error code f8e3 and f8e1 for water system errors not pertaining to current issue. Unit started rapid wash on first try. Placed unit into diagnostic cycle, unit ran with no issue. Informed customer to keep an eye on it to see if problem worsens. IF RETURN NEEDED UNIT IS STACKED REQUIRES 2 MAN. NO LEAKS PRESENT AT THIS TIME. JOB COMPLETE. NO PARTS USED"

"Unit 325. Arrived on site to inspect unit for tripping breaker. Upon arrival found unit tripping on bake and broil. Replaced both heating elements, tested unit, unit is running as intended. Job complete. USED W11182108;W10856603"

"Arrived on site to inspect unit for grinding noise. Upon closer found belt slipping on idler pulley used both items from repair kit. Tested unit, unit is running as intended. Job complete. USED 4392065"

Arrived on site to inspect unit for not operating. Upon closer inspection unit ran but tripped breaker. Inspected fuses terminal block and other areas where a short could have occurred. Found no signs of arching within unit. Found heating element may be cause do to signs of failure. Replaced element due to safety concerns and current issue. Informed customer of gfci breakers tripping and tripping more frequently after initial trip. Checked airflow and fuses all checked out. Job complete.

Arrived on site and replaced previously diagnosed damper(WPW10594329) and valve(W11524655). Used damper from job 418223. Unit now working as designed. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed handle assembly(W11730234). Unit now working as designed. Job complete.

Arrived on site to install right front burner head. Installed new burner head test unit and burner signing right away job complete. Wpw10515455

Arrived on site to test unit for unit not igniting. Test unit and found and bake igniter and bake burner. Will order both parts rescheduled for 7/12 per customers request. ; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Bake igniter)

"Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not circulating. Found bad wash motor, replaced sump and motor test unit and unit test good job complete no leaks present at this time. W11025157"

Arrived on site to replace door handle. Opens new part and handle is damaged. Will order new handle office to reschedule ; ordrng 1 W11449263 (Handle)

"MVW7230HW1 Arrived on site for unit not filling. Upon arrival, found F7E4 basket engaging failure stored error. Cleared code. Proceeded to check components manually to test agitate and spin and started making a clacking sound. Inspected slider and found magnetic sleeve to be compromised. Ordering W10734521 slider. Customer agreed to reschedule July 11th. No water leaks present at this time. ; ordrng 1 W10905025 (Slider) and 1 W10734521 (Slider)"

"Arrived on site to replace previously diagnosed part. Replaced basket (W11172199) and tested unit, unit is now running as designed, no leaks detected, job complete."

WMH31017HS10 Arrived on site to replace ordered part. Replaced W11173813 door assy. Tested unit and now unit is functioning as designed.

WED9400ST0 Arrived to inspect heating issue. I found the unit would not engage the motor and I found the thermal fuse open. Further inspection reveled the element was shorted to the chassis. The customer elected to replace the machine and no further repairs were performed.

WTW4855HW3 Arrived to inspect non-operation. I found the cold inlet plugged and I moved and replaced the valve assembly the unit resumed normal operation and no leaks were observed during service.

"WRT318FZDM10 Arrived to inspect leaking refrigerator gasket. Upon inspection, I found the tenant had a vase above the unit and the vase had a small crack. The tenant had bamboo in the vase and when they would fill it with water, it would slowly leak, seeping through the FC gasket and forming the ice mass. I advised apartment maintenance on my finding. No leaks of the water supply observed during service."

"I think they arrived on site for a range that is not heating in the oven smelling like gas. Inspected medicine and work area. Customer advised that after the previous service, the unit seem to be running fine for the past month and a half but within the last two weeks, they have not been able to use their oven at all, and it does not generate any dates. I test the unit on a big cycle and found the igniter with low, but would not activate the gas valve. I used a leak detector to detect any leaks, and could not find any gas leaks from behind the unit. I went ahead and replaced the igniter and tested the unit. I found the unit ignite the gas in the oven and work as designed with no gas leaks detected. The unit is now working and operating as designed. Call complete. WP9782065 (1)."

"WMH31017HS10 Arrived on site for unit not powering on. Upon arrival, checked the outlet for voltage and no voltage was present. Proceeded to check breaker box and the microwave circuit was in the tripped position. Reset breaker and unit powered on. Tested unit and now unit is functioning as designed. No parts replaced."

"WDT970SAKZ3 Arrived to inspect not draining. I found the unit would it power up and the UI had failed, due to water incursion through an improperly manufactured console. Office to order UI and console. I removed the standing water and advised the customer. No leaks observed during service. ; ordrng 1 W11660284 (Console)"

"Arrived on site to test unit for F2E1 shorted keypad error code. Upon arrival customer stated unit will flash that code after 15 minutes of use. Confirmed stored F2E1 error code. Replaced control (W11620481) and tested unit, unit is now running as designed, job complete."

"Arrived onsite and found unit operating with failed actuator and unable find position. Replaced the actuator. F7e5 before the repair, after the repair unit began to operate as designed in a normal cycle. All checks good."

"Arrived on site to diagnose dryer with no power. Tested unit and found it was dead. I checked and found the breaker for the unit tripped. Breaker is a GFCI type. I reset the breaker and tested the unit. Found amp draw within limits and no issues with function. Advised customer on breaker nuisance tripping and to have the breaker replaced if issue persists. Repair completed, no parts used."

Arrived on site for dryer showing error code. Found f3e3. Removed j15 off board. Reading open for inlet thermistor. Removed front panel. Found harness on thermistor was loose. Reconnected. Now getting 56.3 k. Will need new sensor as the lock is broken and it may fall out again. Rest for wed. ; ordrng 1 WP8557403 (High limit w/ sensor.)

Arrived onsite for symptom of slow leak. Freezer temp has risen to 20f average and there is moisture popping during cooling cycle. Ordering sealed system repair multiple components including condenser. Office to reschedule. ; ordrng 1 W11548259 (Consdenser) and 1 W11592010 (Compressor) and 1 Oilessguages and 1 W10913906 (Access valve) and 1 W10843121 (No uv drier)

Arrived onsite and found unit operating with failed drain harness. Was able to clear the water. Ordering lower harness to repair. ; ordrng 1 W11591637 (Lower harness)

Called techline and spoke with Andrew 7739218383 was advised to reinstall weather stripping gaskets properly because the current application is not correct to the service pointer. Ordering new weather stripping and a freezer door to repair. Office to reschedule.; ordrng 1 W11436967 (Freezer door stainless) and 2 W11159728 (Gaskets)s

Arrived onsite for report of unit not heating on hi heat setting. Reset and tested and found all operating as designed with restricted airflow symtpoms. Advised customer on restricted airflow being the cause of failure. All else checks good. No parts used.

Arrived onsite and found unit had been moved to 1308. Defrosted unit and found connection to the heater was compromised by frost. Corrected molex connection. all base functions operating as designed. Advised management on findings. Unit is in good working order. ; O-emld tckt

Arrived onsite and accessed and replaced the fresh food evap cover. Used steamer to clear ice and tested for proper function following repair. All checks good. Advised customer on repair. All checks good. W11610998

Arrived on site called second number and spoke with builder and he will be back Monday. ; O-emld tckt

Arrived on site to test unit for error f8e4(over flow switch). Removed water from over flow pan and unit now working as designed. Advised customer to use very minimal amounts of soap due to soft water. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to install previously ordered parts. Replaced both fc door W11561286 and RC door LW11091610. Also added nameplate W11223753 and used adhesive WP482338 in liner gaps. Power cycled unit and all components begin to operate. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. Upon arrival, I tested the dryer and found the unit, tumbling and heating but found massive amounts of heat coming out of the dryer after opening the door, indicating an airflow issue. I remove the vent hose off the dryer and found a huge clog inside the vent hose. I gained access to the vent outside and found more lint buildup inside of the vent going through the home. I did advise the customer that they will need to have their vents cleaned for proper ventilation, and to prevent this issue from occurring again. The unit is working and operating as designed. No parts were installed."

"Arrived on site for a dishwasher that will not start a cycle. Inspected unit and works area. The customer advised the unit was working just fine but that after they got home from a trip, the user interface is continuing to glitch when they try to run any kind of cycles. I did confirm the customers complaint, and found that when the unit was trying to drain, lights would go out on the user interface and the drain pump would kick on for half of the second before turning off. I thought it was continuing to try to repeat itself multiple times. I went ahead and replace the pump and motor assembly and tested the unit. I still have the same problem. I was finding that the control was making clicking sounds on the control and the drain pump was trying to be activated. I replaced the control and tested the unit. I still have the same issue. I remove the vent connector and found the unit starting to work and operate as designed. I went ahead and replace the vent fan assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11416362, W11414073, and W11629912."

Arrived on site for a microwave that is not heating and is flashing an F1 E5 (inverter open) error code. I confirmed the error message and diagnostics and removed the outer panel. I went ahead and replaced the inverter and Magnatron and tested the unit. I found the unit working and operating as designed. Call complete. W11578579 and W11578959

"Arrived on site to test unit for constant drip from dispenser. Diagnosed a weeping valve, replaced valve (W11645245) and tested unit, dispenser is dripping significantly less only 1 drop after filling cup with water. If unit continues to consistently drip advised customer to contact builder to check if house water pressure is too high. If customer calls back recommend returning with pressure regulator and necessary water lines. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no power. Upon arrival customer stated he went to flip the laundry and dryer was off. He cycled power and assumed breaker was in the main garage panel, informed customer that the breaker for high voltage items are located outside the home. Showed customer that the breaker outside was tripped. Reengaged breaker and tested unit, all components are properly functioning and unit is running as designed. Advised customer that if breaker keeps tripping to contact builder to get it replaced. No parts installed, job complete."

Arrived on site to install new console to resolve locked out console. Replaced console and verified proper operation and response. Parts used - W11600370.

Arrived on site to diagnose microwave with light out. Tested the unit and confirmed no light from cavity bulb. Replaced bulb and tested. Verified proper operation. Parts used - W10886919.

Arrived on site to follow up on washer that was not spinning out cycles fully. Customer said even with the new suspension they still had some banging around going on. I adjusted the level on the unit and added a lift on the right side. I tested spin functions with a load of towels. With customer present and load balances the unit was able to high speed spin normally. No additional parts needed. Repair completed.

"Arrived on site for refrigerator not cooling, on arrival found Precooler had a leak in recently installed connection sleeve. Resealed leak and recharged system. Found evap coil frosting over evenly. Call complete"

Arrived on site for dryer not turning on. On arrival found all heating hardware intact and couldnt Find any failures in timer or motor. Rac stated they had noticed some voltage issues in home dryer had been removed from. Dryer works as designed call complete

Arrived on site for microwave that sparked behind control. On arrival found capacitor and diode had fried. Replaced cap wpw10574736 and diode w11256462. Tested 7nit and found it working as designed. Reported findings to safety team sr#7739404085

Arrived on site for drum not spinning once dryer was started. On arrival confirmed failure and found belt broken from stress due to roller supports locking up and preventing drum from spinning. Used repair kit 4392065 and tested unit. Found dryer working as designed call complete

Arrived on site for microwave needing cap and diode. On arrival installed w10850446 and w11256462. Tested unit and found no gone and unit heating as designed. Call complete

"Arrived on site for broken bucked, replaced ice bucket, verified operation. Call complete."

"Arrived on site for low flor. Entered diagnostics and found f8e1. Reset code. Ran diagnostics and found hot water not working, was turned off at faucet. Turn on and verified operation. Customer said it had been leaking. Tightened and ran test 3 hot water valve only. No leaks found. Call complete"

"Arrived on site to replace previously diagnosed blower, motor and sound pads, replaced parts and tested, unit is now running as designed, job complete installed W11327190, W11234001, 2XW11113654"

"Arrived on site for food freezing in vegetable bin. Verified fan is working. Temps are 2f and 33f. Advised customer of recommended setting, with lowest setting food will freeze near air flow. Vegetable drawer has its own diffuser..Ran test 42 and confirmed it is closing and opening. Some moisture off to sides of diffuser. Got reading of 5.1k on pantry thermistor. Off per chart. Will need new pantry diffuser w/ sensor. Reset for wed pm; ordrng 1 W11447197 (Diffuser) and 1 WP2302937 (Pantry sensor)"

"Arrived onsite for a refrigerator not cooling in either section. I found the FC at 32 degrees and the RC at 38 degrees. I found all fans and SS components running. I found the compressor very hot. I found a small trace of dye on the factory Lokring between the condenser and yoder loop. It was very small but I suspect a leak there and it will need to be checked with nitrogen. I found no dye in the drain pan. I inspected the evaporator finding no dye and only frosting up the first two loops and stopping. Ordering sealed system components for what might be needed on the return visit. Ordering WP2188823 evaporator, W10507884 compressor, W11678305 pre cooler tube, WPW10143759 UV drier, & W11506635 access valve. Office to RS.; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11678305 (Pre cooler tube) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

Arrived on site for Icemaker not making ice. Unit was off. Ran diagnostics and found water flow very low. Replaced filter with no change. Will need new valve. Also found the recirculating pump was not running. Verified voltage to pump. Replaced water valve and recirculating pump. Verified operation. Call complete.

"Arrived on site for a washing machine that is intermittently, not allowing the customer to change cycle selections. Inspected unit and work area. I found the model number was off by one of the engineering digits and updated the model information. The customer explained that sometimes when she comes to her washer, she is unable to change the spin, setting, cycle selection, temperature, or any other selections, and that she can power reset it and have no change whatsoever. She advised at certain times when she comes to the unit, the unit will just work. She advised that it is completely erratic as to when it happens and for how long it happens. I tested all buttons and found all of them working. I am ordering the council and main control for repair. I I asked the customer about a reschedule date and she advised that she will be unavailable for the next few weeks. She requested to reschedule to 7/26 for now and will let us know if she can get it done sooner. No parts were I installed. ; ordrng 1 W11112662 (Console) and 1 W11417461 (Control)"

Arrived on site to test unit for rattling sound. Found condenser was rattling against floor. Raised front of unit and adjusted to where condenser is no longer making noise. Job complete.

"Arrived on site to replace previously diagnosed parts. Replaced shift actuator (W10913953) and ran diagnostic cycle 3 times, no issues shifting and no clicking. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed control and moisture sensor and harness assembly, replaced and tested, unit is now running as designed, job complete installed W11565024, W10906551"

"WDT730HAMZ0 Arrived to inspect noise. I found when the door was moved, a popping noise was heard. I was able to isolate the noise to the door handle and after tightening, the issue was resolved. No leaks observed during service."

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. I checked voltage off the back of the unit and found 122 V from line 1 to neutral but only 1.6 V from line 2 to neutral. I checked the plug and found the plug was not completely inserted into the outlet. I found that the outlet is not holding the plug in place thoroughly and is allowing the plug to wobble inside of the outlet. I tested the dryer and found the dryer tumbling and heating. I took the vent hose off the dryer and found water buildup and a huge lint ball clog in the venting system. I did advise the customer that this would be causing the issue and that it would seem like there may be a clog further up there vent then just at the bottom. I did advise the customer to have their vents cleaned prior to any further use of the dryer. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that the unit makes a buzzing noise and then will switch over the cycle complete. I did confirm the customers complaint and found the unit bars, but not spin on the sensing portion of the cycle. Gained access underneath and head and replace the capacitor. I still found the same issue occur after replacing the capacitor, indicating a bad lower harness or drive motor. Ordering both parts and rescheduled the customer to 7/11.; ordrng 1 W11590868 (Lower harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"

Arrived on site for dishwasher showing f7e2. On arrival found motor w11460940 failing to run and drain hose and unit not attached. Replaced motor and reattached drain. Tested unit and found no leaks and dishwasher working as designed. Call complete

On arrival verified complaint of loose gasket. Replaced gasket and relaxed it with the heat gun. Confirmed it is now sealing. Advised customer to leave door shut for a few hours to allow rubber to cool and form its new shape. Job complete installed w11229610

Customer no longer per has this unit. Cancelled and created corrected ticket

"WRS325SDHZ08 Arrived to inspect no ice. I found the inlet tube was froze and after removing the ice, the issue was resolved. Further inspection reveled the inlet tube required a insert to prevent spill over the sides and down the back wall. Operational test good, no leaks observed during service."

"GB2SHTXTQ01 Arrived to inspect water dispenser inoperative. I could hear it attempting to dispense, but there was no water delivery. I found the chiller frozen and I thawed it, verifying operation resuming. There were items up against the diffuser vent and I advised the customer on placement of items. I raised the RC temperature by two degrees and tested. No leaks observed during service. Warranty applied to service."

Arrived on site with new pump and motor assembly for noise. Replaced ump again and checked unit. Noise all gone. Unit now working as designed. Call complete.n

Arrived onsite for a refrigerator that keeps beeping and displaying a PO. The customer stated it was happening so much they unplugged the refrigerator. I powered the unit up and gained access to the main control. The control had a strong electrical burning smell. I checked voltage out of the control to the UI and the DC voltage was all over the place. I changed the control and retested finding the voltage going back and forth between 10-14VDC. I found the evaporator motor surging and I isolated it from the control and had a steady 14VDC to the UI. I replaced the evaporator motor and retested. The voltage stayed at 14VDC and all is working as designed. Call complete. INSTALLED W11556912 CONTROL & W11661931 EVAP MOTOR.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. On arrival I temped both compartments. The RC was at 57 degrees and the FC was at -11 degrees. I found the lights still working correctly at this time. The unit has a grey interior and the light I received was white but the switch is no longer sticking. I gained access to the FC evaporator and found ice built up on both sides and this was causing the poor air flow to the ice box. The icemaker went into a harvest and filled when I was getting temps.I put a jumper in the molex for the FC thermistor and measure the resistance at the control for the FC thermistor getting .4 to .5 ohms. I removed all of the frost and ice from the sides of the evaporator. I removed a little frost that was on the face of the evaporator. I replace the FC fan assembly with the thermistors. I tested the refrigerator and had 1.53 VDC to the RC thermistor when the unit started cooling which was close because the compartment had climbed to 62 degrees. I waited for the RC drop to down and switch over to the FC. I found the DC voltage stopped and it was only showing millivolts while still cooling in the RC. I changed the control again and the UI and had the same results. I called techline and spoke with Andrew. Andrew stated he doesnt believe the DC voltage readings are relevant to what is happening and requested I expose both evaporators and run test 4 to see what the evaporators are doing. Andrew believes there could be an issue with the 3 way valve restricting flow or bleeding by to the FC evaporator when cooling the RC. I exposed the evaporators and ran test 4 finding both evaporators frosting properly in their steps and no signs of refrigerant bleeding by. I reassembled the compartments and I watched the RC temp drop to 36 degrees and switch over to the FC and start cooling it. I showed the temps to the customer. I explained to the customer to monitor it and call if problems persist. I explained that if there is still an issue techline thinks there could be a floating restriction in the 3 way valve or its not opening correctly and we would need to replace it. Call complete.

Water nozzle was pulled out by getting pulled by blanket. Disassembled unit and found fill hose Just hanging and leaking directly down into unit and eventually floor. Reassembled water nozzle to seal and reattached hose. Test unit by running a normal wash cycle and is operating correctly without leaking. Unit is operating as designed. Job complete

Arrived onsite for a washer that will start but it will not complete a cycle. I checked stored error codes and found an F0E9 & and F0E7. I tested the washer in a diagnostics test and all passed. The machine completed the cycle and worked as designed. I tested it on a quick wash cycle and it completed that cycle. I ran the cycle again and the unit failed without the lid being opened. I changed the door latch and tested again and the unit completed the cycle. I had the customer start a load to test the machine and she will text me if it doesnt complete the cycle. Call complete. INSTALLED W11513248 LATCH.

"WRS331SDHM08 Arrived on site for unit door dent. Upon arrival, confirmed freezer door has quarter size dent on the right side (picture attached). Replaced LW11026355 frz door. Unit is functioning as designed. No water leaks present at this time."

"WDP730HAMZ0 Arrived on site for unit not washing and heating. Upon arrival, entered diagnostics and found wash motor is washing and running. Spoke with customer while still running diagnostics and mentioned its not drying properly and leaves a bad smell after every wash. Followed WP guideline by waiting until diagnostics is complete and verified the heater engaged at the end of the diagnostics. Due to previous repair done on April of 2024, diagnostics was not ran, causing heater never to be energized. Proceeded to inspect filter and sump. Filter is clean and sump is clear. Inspected to check exit drain hose and found residue causing the smell (picture attached) Cleaned residue and ran drain cycle a couple of times to clear residual residue. Advised customer to self clean dishwasher and use disposal cleaner to rid of any smell. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."