"Arrived on site for an electric range model AER6303MMS1 that is not heating in the oven. Inspect unit and work area. The customer advised that they are still under the manufacturer warranty as the unit came with the house, and they just bought it in April of this year. The customer provided documentation that I submitted to claims for authorization. I was advised that the unit would be covered under warranty with the documentation the customer provided. I tested the oven and found the broil element would work, but the bake element would not. I gained access to the terminal block and found proper voltage and polarity. I tested voltage with the unit attempting to bake and found no drops in voltage. I unplugged the machine and found proper resistance on the bake element. I found all connectors plugged in and no damage to any wiring. I tested the unit again on a bake cycle and checked voltage coming out of the control. I found that when the bake relay was supposed to activate, voltage dropped to 0 when it was supposed to be sending voltage. I checked voltage at the element and confirmed no voltage. I checked the broil relay and found that working and sending adequate voltage to the element to heat. I replaced the main control W11747105 and tested the machine again. I found the unit begin to work and operate as designed. Call complete."

Arrived onsite for range KCGC558JSS00 right rear burner not igniting. Disassembled and replaced spark module W11319687. Tested and unit is now functioning properly. Job complete

"Arrived on site to inspect refrigerator WRS315SDHM13 noises. Upon further inspection, I found the unit making a vibration noise coming from the FC section. The customer provided a video of the noise where they were standing in the living room across the home and the noise was very loud. I removed the items from the FC section and gained access to the evaporator. I found the cap tube not positioned correctly and adjusted it to where it would not rest on the evap cover. I found the fan motor very loud even with the evap cover removed. I removed and replaced the fan motor and due to the gaskets on each side of the evap cover being badly smashed and not providing any cushion between the cover and evaporator housing, using some gasket from my van stock (W11159728), I applied a strip on each side of the cover and at the top on each side. Then applied a strip across the middle from top corner to the bottom corner to provide a cushion between the evaporator and cover and to reduce vibration from each (photos in SDQUICKPIC). I applied a strip of the gasket across the fan shroud near the mounting pegs and re-installed the evap cover. I tested the unit while empty, with the food inside, and while the customer was moving the unit by opening and closing the unit doors. I was unable to duplicate the noise and the customer tested themselves. Unit is operating as designed and no water leaks observed during service, job completed. W11159728, WP2315549"

Called customer with eta. She called back and said there was a emergency and no one is home. Says when she called to reschedule she got a dial tone. l reset for Friday am. Marked all parts for next visit; schdld next appmnt for 12/19 FRI AM

"WTW5010LW0 Arrived on site for a washer making nosies again. On arrival,I verified the issue a failed gearcase and other parts attached to the gearcase. I replaced the gearcase, belt,splutch, and 5he actuator. I calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"Arrived on site to inspect dishwasher WDF520PADM3 dispenser not opening until the end of the cycle. Upon further inspection, I found the liquid detergent had run down the door and collected in the bottom of the tub. I placed the unit in diagnostics showing error code F7E1-no heat. I cleared the code and continued with testing to find the valve dispensing water into the tub then the motor failed to turn on. I advanced through testing and found the dispenser, drain pump, and element are all operating as designed. I removed and replaced the sump assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed. W10837026"

"Arrived on site for loud noise while unit is running. Ran diagnostic,powered on each individual fan no odd noise,ran test 4 no odd noise ran test 5 during high speed compressor run loud noise present, adjusted roller cab assembly till normal operating sound of compressor at high speed ran multiple ramp up and down test unit working as designed."

"Arrived on site to replace previously diagnosed parts on model KFCS22EVMS8. I replaced ice maker, unit tested good. Part used w10889233"

"Arrived on site to replace previously diagnosed parts on model KCGS556ESS06, I replaced regulator and tested, unitntested good. Part used w11087445"

"Arrived on site to look at model WDTS7024RZ0 for customer complaint of UI not responding. Found issue with UI control. I replaced control, unit tested good. Part used w11632709"

Arrived on site for oven showing f2e1. Confirmed the TouchPad responds then immediately goes back to f2e1. Removed from wall. Verified wiring is good. Replaced console. Verified operation. Call complete. W11087460

"Arrived on sote for icemaker not making any ice since last repair. Entered diagnostics and confirmed icemaker does cycle. Tested water valve and found it to be activate but no water entered icemaker. Entered test 66 for fill tube heater. Let that run for a few minutes then tested water again and it activated properly. All components wprking. Spoke with customer and found they have not changed out the filter for some time. Advised customer to start with replacing filter as all components check ok. Called tech line. Advised of findings. Said a bad filter can cause the freezing. If problems persist it can be the UI which is what turns on heater, or the valve can be dripping. Call complete. Case# 21937495"

"Arrived on site for dishwasher, not drying dishes. On arrival I found f seven e one in diagnostics. After further testing, I found the control board was sending a hundred and twenty volts to the element and the element measured at twenty ohms with a 6-8 amp draw when used. I found the owi sensor failing and replaced it with w 11612329, then ran a full diagnostic cycle without skipping it and found error code removed and unit working as designed with no leaks call complete"

"Arrived on site for ice machine needing new harness w 11126268. On arrival installed part, then reassembled and tested ice machine and found it working as designed with no leaks. An informed customer to allow twenty four hours for unit to fill bin call, complete."

"Arrived on site , replaced lower harness . Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to look at model WRT318FZDB05 for customer complaint of unit freezing things in RC. Found issue with the control not reading the thermistors properly. I replaced control and advised customer to give it 24 hours to fully adjust. If problem continues, will need both FC thermistor and RC thermistor. Part used w11353813"

"Arrived on site to diagnose dryer not starting. Verified the customers complaint by attempting to start the unit and found the start button was not engaging or responding. Disassembled the unit and removed the rear cover to access the control components. Found the start switch had come loose and was no longer secured to the control panel, preventing proper activation. Secured the start switch back into the panel and ensured proper alignment and connection. Reassembled the unit and tested operation. Unit started immediately and is operating as designed. Job complete."

"Arrived on site to look at model WFG320M0MS0 for customer complaint of oven not heating found issue with ignitor, I replaced ignitor, unit tested good. Part used w11590294"

"Arrived on site , replaced white bushing that GC provided . Door still making noise . Replaced left hinge , hinge bushing and left extension , also replaced right extension . Used screw shim on both extension. Both door are operating normally. Longer making bonging noise . No water leaks detected at time of service. Job complete"

"Arrived on site to look at model NED5800HW0 for customer complaint of unit not heating. I found issue with open element. I replaced element, unit tested good. Part used wp3387747"

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error code. Replaced control. Ran calibration and test wash. All checked normal al. No water leaks detected at time of service. Job complete

Arrived on site for fresh food not getting cold . Freezer is ok. Found ice build up on evap cover . Steamed cover off and found ice building around heating elemnt and air vents . Steamed out ice . Drain tube and fan are functioning properly unit is not going thru defrost . Getting 95 omhs on elemnt . Can't get unit in diagnostics mode . Replaced elemnt and control . Ran diagnostics all checked normal. Not hooked up to water . Job complete

"Arrived on site to inspect washer WTW6120HW0 control panel not functioning properly. Upon further inspection, the customer advised that when they start a cycle and press the start button/key, it takes several times to get the unit to start. She advised that the issue is intermittent. I placed the unit in diagnostics showing error code F2E1-stuck key. I cleared the code and continued with testing and found the unit operated as designed. I attempted to test in a normal wash cycle and the start button did not respond to my touch a few times of pressing it. Due to the error code present and my findings, I removed and replaced the control panel fascia/UI and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11478523"

"Arrived on site to inspect washer WTW5057LW0 lid lock not engaging. Upon further inspection, I found the tub full of water and the display flashing an error code. I researched the code to find it to be F9E1-drain pump failure. I attempted to place the unit in diagnostics and it failed. I tilted the unit it back znd found the drain pump harness wires broken. I removed and replaced the lower main harness and when I plugged the unit in, the drain pump came on and the UI began to flash the F3E1-pressure sensor fault error code. I removed and replaced the main control and calibrated the unit it. Tested it in diagnostics and when the unit began to spin, could here a plastic grinding sound coming from the components underneath. I tilted the unit back again and removed the pulley shield to gain access to the splutch assembly. I removed the splutch to find it damaged and replaced it and recalibrated the unit. Retested and the unit is operating as designed. No water leaks observed during service, job completed. W11643701, W10721967, W11513246"

"WTW4957PW0 Arrived on site for a washer stuck in drain mode. On arrival, I verified long drain a failed control board..I replaced the control board, calibrated then tested product is working as its designed with no water leaks visible from the main water supply. ; schdld next appmnt for 12/19 FRI !"

MTW5605RW0 Arrived on site for a washer working on the 3rd wash then lid locked flashing lights. Washer full with water. On arrival I ran diagnostic and found error code F9E1 long drain. Further inspection I found the wireharness broken. I was unable to work in the area due to the condition of the area. I told the client he needs to clean the area before we could work in the area. I uploaded a photo of the area. I rescheduled the client for 12/19/25. Returning parts will be needed no water leaks visible from the main water supply. ; schdld next appmnt for 12/19 FRI !

"Arrived on site to test unit KOED530PPS01 for F1E1 error code. Upon arrival customer stated unit flashed F1E1 three to four times; power cycling usually cleared it and allowed use. Entered service mode and found F1E1 (AM error) error code stored. Cleared code and ran bake cycles in both cavities; unit reached set temperature normally with no recurrence. Unable to duplicate error. Given intermittent nature, suspect combination software and hardware issue. Recommend replacing both appliance manager controls and console, followed by eight-cycle power reset procedure (full drain and startup each time). Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11755760 (Console)"

"WTW4655JW2 Arrived on site for a washer stuck in drain mode. On arrival I verified long drain a failed control board. I replaced the control board, calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

Arrived on site for cook top scratched. Upon arrival inspected unit found unit scratched all over. Went to replacecook top but new cooktop did not come with knob geometry. Ordering part customer asked to be rescheduled sometime after the holiday office to reschedule ; ordrng 5 W11703768 (Gromet)s

Arrived on site for unit not going into defrost. Used steamer to defrost evaporator. Tested heater found heater bad. Replaced heater and reassembled customer will monitor job completed

"Arrived on site to repair previously diagnosed issue. Unit ui needs to be replaced no longer chiming or communicating properly. Upon arrival, verify that unit is still making. Ice.. Replaced.ui customer will monitor job completed."

"Arrived on site to replace previously diagnosed part. Upon arrival removed power and installed console (W11659261). Applied power and ran 350? bake cycle; unit reached set temperature accurately with proper preheat indication. Advised customer to connect unit to app and apply any available software update to prevent recurrence. Unit is now running as designed, job complete."

"Arrived on site to test unit KOED530PSS00 for heating issues. Upon arrival customer stated upper oven fails to regulate temperature while lower oven operates correctly. Tested upper oven; heat continued rising without cycling. Inspected temperature sensor connections, pins bent and making poor contact. Adjusted pins on both harness and sensor sides. Retested; oven still just heated to 370?F without dropping. Upper sensor and control replacement required (control precautionary). Ordering parts, no parts installed, rescheduled for 12/22.; ordrng 1 W11598120 (Oven sensor)"

"Arrived on site to test unit MED7020RF0 for noise and tripping breaker. Upon arrival customer stated unit tripped breaker five cycles in a row but now runs fine, though a loud vibrational noise is present. Engaged cycle; vibrational noise started immediately. Gained access to internal components and found blower wheel fins completely packed with lint causing imbalance. Removed lint buildup and retested; noise eliminated. Advised customer that if breaker tripping recurs, contact builder for replacement. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit RED4516FW0 for drum not spinning. Upon arrival customer stated cycle engages but drum does not tumble. Verified issue; motor runs but drum stationary. Gained access to internal components and found drive belt broken in two. Replaced belt and idler pulley using repair kit (4392065). Tested multiple cycles; drum now tumbles smoothly with proper tension. Unit is running as designed, job complete."

"Arrived on site to perform sealed system repair on refrigerator KRMF706ESS01. When attempting to move the unit out, I found it in extremely difficult to budge. I inspected the unit and found either the wheels or the frame are bent, and the cabinet is sitting directly on the floor with debris under it. Attempting to move the unit will cause damage to the floor. Talked to and sent photos to PR, who advised me to reschedule for a 2 man to replace the wheels and do the sealed system. Office to schedule 2 man, with an SS tech. Ordered both rollers. ; ordrng 1 WPW10515763 (Left Roller) and 1 WPW10515762 (Right Roller)"

"Arrived on site to apartment 102 for washer WFW560CHW4 with issue of not powering on. Upon arrival, test unit and confirmed issue. Tub is full of water. I inspected drain pump and has correct resistance of 20 ohm. I test drain pump and is good. Checked voltage and is correct. Found green indicator light not on at control. I replaced control W11549931. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site to apartment 12306 for washer WTW4855HW3 with issue of stuck on drain mode. Upon arrival, ran diagnostics and get F3-E1 pressure system fault. Need to replace control per Service Pointer #: W11766193. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for refrigerator model WRS588FIHZ06 with no light in the freezer section. Inspected unit and work area. Customer advised lower light works but upper does not. Confirmed complaint and tested door switch. Found lower light turning on and off intermittently in conjunction with the switch assembly, indicating issue with the light. Replaced light bulb W11216993 and tested unit. Unit works and operates as designed. Call complete. No leaks were present during service"

Arrived onsite for dishwasher WDF332PAMB1 not draining. Unit is new install. Ran test and drain motor is energizing. Found drain line not installed properly. Distance from drain to disposal was long and installer tied in two separate hoses causing a restriction. Took pics. Notified maintenance over the phone that a single extended line would be needed and installed correctly. Maintenance understood. Job complete. Tenant was home. Maintenance not available.

Arrived onsite for cooktop W5CG3024 multiple issues. Found unit installed over wall oven. Attempted to remove oven for access but oven was stuck. With some force found cooktop moving while oven moved as if there were connected to one another. Model dispatched is incomple. Model serial tag is underneath unit but at the moment cannot be accessed. Unit will need to be made accessible for service and to obtain proper information for ordering parts. Currently issues are on Right front and right rear vlaves and switch harness . Customer will need to reach out when accessible.

Arrived onsite for dryer WED4720RW0 not heating. Unit does power on and tumble. Checked supply voltage and found 121vac on L1 but 2.3vac on L2. Turned plug at socket slightly clockwise and 121vac was restored to unit on L2. Tested and unit it is heating. Demonstrated for customer and recommended to have outlet inspected. Unit is functioning properly. Job complete

"MED4500MW0 Arrived on site for a dryer, not heating. On arrival, I verified no heat further inspection. I found polarity wasn't reading correctly. I wasn't getting 240 from the outlet. I notified the client he will need to replace the plug. No parts used product works as it's designed."

"WRS325SDHZ13 Arrived on site for a refrigerator button on the icemaker not working not producing ice. On arrival, the client stated that it makes ice it just doesn't despense. Further inspection I found the motor has failed. I'm ordering the motor ,coupling, and ice bucket. Returning parts just in case needed. No water leaks visible from the main water supply. ; ordrng 1 W11671282 (Motor) and 1 WPW10169511 (Coupling) and 1 WPW10558423 (Ice bucket)"

"WTW4855HW3 Arrived on site for a washer control panel not working. On arrival, I verified long drain a failed control board. Model and serial number fell under the service pointer to replace the control board. I replaced the control board, calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

Arrived on site for unit not cooling. Upon arrival inspected unit found unit not cooling at all. Can hear start device keep clicking but compressor not kicking on. Unit compressor has failed. Ordering sealed system repair Ordering parts. Office to reschedule please allow return tech 2hrs for repair ; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W11727248 (Compressor)

"Arrived on site to test unit for water freezing an the bottom of RC, tested unit found drain frozen , thawed out and installed heat probe, replaced control and replaced cover as precautionary, advised customer to monitor if the issue persists to call us back, unit is now running as designed no leaks detected job complete installed W11664342, W11610998, W11399989"

"Arrived on site to test unit for noise, tested unit found vibration noise coming for the motor mount added sound pads from truck stock and tested unit is now running as designed job complete"

"Model: MVW7230HW1I arrived on site to diagnose the unit for not filling with water. The customer stated that the washer begins washing clothes with little to no water, causing tangling and poor wash performance. During the interview, the customer mentioned routinely using the Extra Power option to improve wash results.I explained the function of the Extra Power feature and clarified that the issue they were experiencing is directly related to how this option operates. To verify, I ran a cycle with Extra Power activated and the unit mimicked the exact behavior described by the customer.I then deactivated the Extra Power option and started a standard cycle. The unit filled normally with approximately six inches of water and began proper agitation and wash action. The washer is operating as designed.I advised the customer to run the unit without Extra Power activated unless necessary, as the previous use was based on a misunderstanding of the features functionality.No leaks detected. Job complete."

"Arrived to 3301 to replace previously ordered part. Upon arrival, found white paint sent was was not patching correctly. Requesting to send white paint in the mini bottles with the brush. Ordering W11752163 panel (white), WP3191239 foam and white paint. Contractors meeting taking place while on site. No signature. Office to reschedule ; ordrng 1 W11752163 (Panel (white)) and 1 WP3191239 (Foam) and 1 Whitepaintminibottle (White paint mini bottle)"

Arrivec on site for refrigerator over freezing in rc. On arrival conformed complaint and found air leak in difuser during test 3. Wasn't sent parts for repairs and im ordering w10562852. Rescheduled customer for 12.29.25; schdld next appmnt for 12/29 MON !

"Arrived on site for dispenser not working. Upon arrival, proceeded to tested dispenser in diagnostics and found door not opening. Proceeded to replace W11412300 dispenser. Retested and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site no answer at the door. Contacted customer and he said he wanted to cancel the call. Job complete.

"Arrived onsite for dishwasher WDT970SAHZ0 not cleaning properly. Spoke to customer and found upper middle rack was where the dishes were still dirty. Inspected and found spray ports clogged, arm is not spinning correctly. Replaced spray arm WPW10491331. Unit is functioning properly. Customer will monitor. Job complete"

Arrived on site to diagnose dryer with no power. Verified the complaint and tested the unit at the terminal block found no incoming voltage present. Inspected the electrical supply and went outside to check the homes breaker panel. Found the dryer breaker tripped in the OFF position. Reset and turned the breaker back ON. Returned to the unit and retested voltage proper voltage now present. Tested dryer operation; unit powered on and heated correctly. Dryer is operating as designed at this time. Job complete.

"Arrived on site for dishwasher with a broken dispenser. On arrival, confirmed, failure and found dispenser door broken and replaced it with w 11412300 and found dishwasher, working as design call complete."

"Arrived on site for microwave with intermittent display. On arrival i found the display connection and panel ui connections broken and not holding the harness bridging the two together. I replaced both w11486769 console, and w11486764 display and found unit working as designed. Call complete"

"Arrived on site for washer not going through cycle. Hot faucet was not turned on. Turned on and found it wasnt secured at valve. Properly connected and turned on hot water. Entered diagnostics and found f8e1, f7e6. Cleared codes and ran test cycle. All components passed. Motor responding properly. Issue was with water not letting in the hot water. Now unit is working. Call complete."

"Arrived on site for loud noise complaint, ran icemaker test during icemaker fill loud noise from valve,ran water dispenser loud noise from valve diagnosed a defective water valve. Replaced water valve,ran water through valve loud noise no longer present. W11548535"

"Arrived on site for no ice. Icemaker not running through a forced cycle, diagnosed a defective motor on icemaker,installed a new icemaker ran harvest test passed icemaker filled with water. Installed ice bin added some ice,ran ice dispenser,ice dispensing correctly. W11700250"

"Arrived on site for filter issue. Found some resistance while removing filter, installed new filter customer provided tested install and removal good ran water dispenser passed no leaks."

"Arrived on site for water leaking and noise complaint. Per tenant ice will get stuck in chute and drop water into dispenser area,let customer know new icemaker design ice cubes are bigger and can get stuck in the ice chute and drip down if not removed normal operating design of this unit,noise complaint from fan,removed cover adjusted tubing and wire harness reassembled unit. Called tech support to verify tech support agreed due to design cubes can get stuck,drip and will need to be removed. Case 21941710"

"Arrived on site. Customer recently ran a clean cycle ui reading cleaning needed,ran diagnostic weak water flow. Replaced main control, ui,recirculating pump,bin thermistor and water valve ran diagnostic all test passed. W10897719,w11542867,wpw10511923,w11034363,w11325205"

"Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

"Arrived on site to follow up on built in JF42NXFXDE02 that was still not properly cooling. On arrival I found both compartments close to room temp. Compressor was warm at best. I shut the unit down and let pressures equalize. When I first tapped the system I found 0/75, indicating pressure trapped in high side. I let the unit run in home position, which changed pressures to -28/105. Based on these findings and parts replaced, unit is showing signs of oil in the system or a serious restriction. I disconnected the suction line which came out with a cloud of oil smoke and ran 200 psi nitrogen through the drier and had several drops of oil come out. You can hear a noticable gurgling from the unit with nitrogen in it, which is oil trapped in the system. I called tech line and talked to Lakey, SR21936634. Lakey contacted engineering regarding the findings and existing repair, and was informed by engineering to have us replace both evaporators / compressor / and drier. With those items being replaced, it's also recommended to redo the 3 way valve and condenser as well. Once all parts are replaced to run the unit and verify, or call back with additional findings. Setting return visit for 3 hours. SS SRTECH only. ; ordrng 1 W10591457 (Condenser) and 1 W10545670 (3 way valve) and 1 W10915406 (Freezer Evap) and 1 W10735008 (Pan Heater)"

"Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

"Arrived on site to diagnose MVW7232HC1 washer not cycling. Customer said to cancel service. No repair made, not to reschedule at this time. Call completed."

"Dishwasher model MDB7749SBM1. Upon arrival, after removing the wash motor, I found that one of the retaining tabs was missing, which was causing the leak. The turbidity sensor was completely covered with hard water and calcium deposits. The rear feed arm was cracked. The handle on the console had broken off, and at some point between visits, the start button no longer worked. Customer advised that the dispenser would no longer open during the wash cycle. Need to order: retaining tab for wash motor assembly, rear feed arm, bearing and hub, dispenser, upper rack stops, turbidity sensor, control console and handle unit. Shut off and disconnected water so unit cannot be used. NO WATER LEAKS OBSERVED DURING SERVICE.; ordrng 1 W10571386 (Handle) and 1 W10811169 (Console) and 1 W11032769 (Dispenser) and 2 WP8565925 (Clip)s and 1 8268343 (Rear feed) and 1 8268340 (Bearing) and 1 W10077898 (Hub) and 1 WPW10705575 (Sensor) and 1 WPW10401481 (Handle)"

"Arrived on site for refrigerator WRFF3236RZ00 not dispensing water. Tested unit and confirmed valve humming, no water dispensing. I found several items frozen, and the temp set to 34. I found this had caused the reservoir to freeze. Thawed reservoir and verified water started flowing from the dispenser. Unit working as designed, no water leaks found. Customer was also advised to keep items away from the vents, or they will freeze. Call completed."

"Arrived on site to inspect refrigerator model WRF560SEHZ01 with stuck filter door. Upon further inspection, I found that an after market filter was being used on the filter and was not easily closed. I verified that the filter housing was not damaged and working as designed with a genuine filter. I advised the customer to use the whirlpool filters to prevent compatibility issue. No water leaks observed during service."

"Arrived on site to inspect range model WFG320M0MS0. Not igniting. Upon further inspection, I found the igniter was measuring open. I replaced the igniter and reassembled and tested the unit and it is now operating as designed. No water leaks observed during service. W11590294"

"WFW560CHW4. Customer stated the washer was leaking from the front and down underneath onto the floor. Checked door boot; no tears or rips. Checked drain pump hose and tub hose; both in good condition. Noticed front glass full of hair and soap scum. Advised customer to wipe the front glass where it meets the bellows along the bottom and keep it free of buildup. Soap or hair buildup can cause a break in the seal, which will cause the washer to leak slowly onto the floor. Washer is working as intended. No leaks during time of service."

"Arrived on site to diagnose washer WFW5720RR0 making noise when running. Customer clarified unit vibrates some, but it's louder than when they first got it. We loaded up some towels and got them soaked, and proceeded to run a drain and spin. Unit has normal vibrations, and is also on a pedestal. Advised pedestal will add some minor vibration, but unit is well within spec with no abnormal movements or vibrations. All components check good. No repair needed. No water leaks observed."

"Arrived on site to inspect dishwasher model WDF341PAPB2 not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed. No water leaks observed during service. W11613479"

"Arrived on site to inpsect washer going out of balance and shaking. Upon future inspection, I placed the unit into diagnostics and observed error code F0E5. I ran a test cycle and found there to be excessive noise during spin. I gained access to the underside of the unit and removed the rotor and found evidence of gearcase oil leakage indicating gearcase damage. The customer showed me the comforter that they washed prior to the problem and found it to be too large for the washer and found that due to the size and weight caused the damage to the gearcase. I am ordering the gearcase, washplate, agitator, and slider. I am scheduling for Friday 12/19 W11510461 W11614636 W11754447 W10734521. No water leaks observed during service. ; ordrng 1 W11510461 (Washplate) and 1 W11614636 (Agitator) and 1 W11754447 (Gearcase) and 1 W10734521 (Slider)"

Arrived on site for a dryer WED4950HW0 not drying. I verified that it's heating but getting no airflow. I advised the customer to have the vents cleaned before using the dryer again.

"Arrived on site for a washer MVWX700XW2 not cycling. I found the unit full of water with the lid locked. I did get it to drain eventually. Also found an long drain error. Washplate has lots of pet hair on it. I replaced the pump wpw10276397 and ran a factory cycle. Unit is draining, agitating and spinning as designed. No visible oil at the gearcase. No leaks detected while on site."

"Arrived on site for a refrigerator GX5SHDXVD01 not cooling. Both fans and the damper is working. I could hear the compressor trying to start. I checked resistance at the compressor. I got 2.5 at bottom right and top pins. 9.5 at bottom left and top pin. 7.5 at bottom right and left pins. I'm ordering a W10233960 compressor, 12002041 evaporator, wpw10143759 dye drier, w11506635 service port, cap tube and 2 hour ss tech for return visit. Office will need to reschedule ss tech. No leaks detected while on site. ; ordrng 1 W10233960 (Compressor) and 1 12002041 (Evaporator) and 1 Wpw10143759 (Dye drier) and 1 W11506635 (Service port) and 1 Lokring (Cap tube) and 1 2hoursstech (2 hour sstech)"

"Arrived on site for a washer WTW4957PW0 leaking. I could see water coming from the pump. I replaced the pump w10919003 and it immediately started leaking again. I removed the pump and found the outer tub was damaged and leaking. I'm ordering a W10371566 tub, WPW10215093 drain filter and W10324647seal for the return visit. Office will need to reschedule. ; ordrng 1 W10371566 (Tub outer) and 1 WPW10215093 (Filter) and 1 W10324647 (Seal)"

Arrived on site for an oven GMC305PRS01 not heating. Customer stated he put an old element in it to get thru Thanksgiving but now it's not working. I tested the element and got an open circuit. I replaced the element and tested it. Unit is heating as designed.

Arrived onsite for concerns about unit measured fill feature and other running noises WRSF5536RW00. Walked through measured fill design. Unit is operating properly. Listened to recording of fridge noise and found to be normal running noises. Explained f8ndings. No parts.

"Arrived on site to inspect dryer model WED6150PW0 making an unusual noise. Upon further inspection, I was able to identify the noise as the vent hose rattling against the rear of the dryer. I adusted the position of the dryer so that the vibration stopped. I advised the customer of the source of the noise and the hose may need to be changed to a different type or adusted again if the noise returns. I checked the function of the dryer and found it to be operating as designed."

"Arrived onsite for condenser rattle WRFF3436RZ00, adjusted leveling feet to allow rolling of cabinet per customer request. Applied dampening material to help absorb excessive vibration. No parts. Advised customer on findings and requested that future rattle be recorded for best servide results."

"Arrived onsite for unbalanced loads, nearly every load not spinning out complaint MVW4505MW2. Inspected washer for symtpom with load the customer put in unit. Load was extremely unbalanced and erroring out. Customer load included jammies underwear, sweaters, and full bath towels. Replaced constrol w11740022 to eliminate possible sequencing problem. Manually adjusted load and forced spin, still unable to spin out, removed 3 full size towels and hand loaded each of the other items to optimize, unit is solid to the ground. But the flooring is a decking sloped to the but now the unit was able to spin out. Advised customer that the decking being floating and wobbly and unlevel is contributing to off balance frequency. Advised that loading properly like with like based on the size and the water retention qualities of the fabric as well as not too large or too small of a load are the essential factors for successful spin. Advised that it is good to interrupt an off balance cycle and make the necessary adjustments manually before resuming or starting a drain and spin cycle."

"Arrived on site to replace previously diagnosed cord, replaced and tested unit is now running as designed job complete installed W11432778"

Arrived on site to replace previously diagnosed parts on model JJW6024HM01 after replacing parts i was still getting f1e1 error code. Called techline and found open convection fan motor. Ordering convection fan motor and blade. Parts used w11354922 w11353849 case number 21918818; ordrng 1 W11512467 (Convection fan motor) and 1 W10586917 (Convection blade)

"Arrived on site to replace previously diagnosed parts on model KOEC730SBE00. I replaced inner door panel, unit tested good. Parts used w11768649"

"Arrived on site to look at model WET4027HW2 for customer complaint of unit running the drain pump constantly. Found issue with the control board. I replaced control, unit tested good. Part used w11629601 no leaks after repair."

"Arrived on site to test unit for gas leak, tested found gas smell present only when using the oven, found that the burner is igniting only on the left and then 5 seconds later the other side, noticed that the air gas mixture valve is not adjusted properly causing incomplete combustion, adjusted and tested unit is now running as designed called safety to document case #21894138, job complete"

"Arrived on site to look at model KOSE500ESS21 for customer complaint of unit giving error code. Found stuck keypad errorcode and issue with the console. I replaced UI coconsole, unit tested good. Part usedw11600651"

"Arrived on site for washer MVW7230HW0 with issue of not draining or spinning and out of balance. Upon arrival, inspected unit and found spin function is turned off. Testing unit running a load of laundry on normal cycle. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for range WFE530C0ES0 to install previously ordered parts. Installed handle WPW10618239, trim WPW10310922, and screw WPW10200660. Unit is operating as designed. Job complete"

"Arrived on site to apartment 13108 for washer WFW560CHW4 with issue of not powering on. Upon arrival, inspected unit. Green indicator light on control is not flashing. Confirmed 120 from supply. Inspected and test drain pump. Resistance is 20ohm. Test drain pump and is good. Replaced control W11325580. Test unit and is operating as designed. No leaks present. Job complete"

Arrived on. Site for washer leaking . Found bleach hose cracked at tub . Flipped hose around and advised customer not to use bleach dispenser . Tested unit . No water leaks detected at time of service. Collected 162.36 autho VU34YT. Job complete

"WTW4957PW0. Verified drain pump issue with continuous running and pressure fault. Removed and replaced main control board w11608056 Recalibrated; washer ran successfully. Auto test: unit filled, agitated, drained, and spun. Washer is working as intended. No leaks detected at times of service."

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the dispenser door and tested and the unit is now operating as designed. No water leaks observed during service. W11678839

"Arrived on site to inspect washer model WTW4955HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11608056"

Arrived on site for a range ACR4303MMS2. I found the ui wasn't lit up. I checked the power and got 245 at L1/neutral but nothing on L2. I advised the customer to have the circuit checked for the range to work correctly.

Arrived on site for a refrigerator WRF736SDAM14 not dispensing ice. I found the ice bin gears were loose and the shaft was coming out. I also found the door gasket was torn and the icemaker gasket is damaged. I replaced the ice bin wpw10347093 and shaft w11509548. I'm ordering a WPW10347087 gasket and W10407212 door gasket for the return visit. Office will need to reschedule. No leaks detected while on site. ; ordrng 1 WPW10347087 (Gasket) and 1 W10407212 (Door gasket)

Arrived on site to install ordered parts on a washer WETLV27HW3. I installed the control w11629601 but it still wouldn't cycle past sensing. I replaced the harness w11417071 and tested in quick wash. Unit is operating as designed now. No leaks detected while on site