Service History 139 - Appliance Express

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AW02

Near Smithville, TX 78957

Matthew

Job Details: 12/18/2023

Arrived on site for front right burner not energizing. Upon arrival inspected unit and found burner reading. Oh well. Replace burner. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Austin, TX 78722

Joe Z

Job Details: 12/18/2023

Arrived on site for making noise during spin cycle. Upon arrival. Ran diagnostics and there are no saved error codes. Ran a agitate test and passed. Ran a spin test and can hear noise from underneath unit. Raised unit to inspect lower components. Found rotor bolt not secure and unthreaded 3/4 of the way out causing rotor to make noise during spin. Inspected rotor and is good. Secured bolt and used new thread lock. Test unit by spinning a load of wet towels. Unit is operating as designed. No leaks prewar this time. Job complete

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Kingsland, TX 78639

Gerry C

Job Details: 12/18/2023

"MHW6630HW3 Arrived to install previously diagnosed and ordered part. I removed the damaged drain tube assembly and installed the replacement. Testing within service test mode, I found the unit resumed all normal operations. No leaks observed during service."

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Leander, TX 78641

Maurice R

Job Details: 12/18/2023

Arrived onsite for fc lights out. On inspection found that the top left lights was the bad light. I installed 1 package of the lights to the light on. The lights are operating as designed and no water leaks detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRJ25CNST00

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect refrigerator not dispensing water or ice. Upon arrival, customer had resolved the issue and no service needed. Job completed"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error codes F6E3 & F7E7. Cleared the codes and attempted to perform a calibration on the unit and it failed. I tilted the unit back and inspected the gearcase and its components and found the stator/motor not plugged in. Plugged the stator into the lower harness and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. Made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Georgetown, TX 78633

Sterling

Job Details: 12/18/2023

On arrival verified complaint of shaking. On first check found unit leveling leg all the way up causing the unit to rock on its legs. Releveled the unit and ran spin and drain with 1500 grams of testing weights balanced in the unit. Unit spun correctly with no shaking and no abnormal noise or vibration. Operational test good job complete. No leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB10

Near Hutto, TX 78634

Blake

Job Details: 12/18/2023

Arrived on site to inspect top mount refrigerator not cooling. I found the compressor running at .98 amps. I exposed the evaporator and found no frost pattern. I am ordering the Compresor and evaporator to resolve. Office to order parts and schedule service. No water connections to the unit. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 2HOURS (2HOURS) and 1 R600 (R600) and 1 NITROGEN (NITROGEN) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Belton, TX 76513

Tyler

Job Details: 12/18/2023

Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed issue. Found unit had a broken door switch causing issue. Ordering W11123941 switch and rescheduled customer for 12/27/23 to complete repairs. ; ordrng 1 W11123941 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Smithville, TX 78957

Matthew

Job Details: 12/18/2023

"Arrived onsite for unit freezing food in fresh food section and taking a couple days to freeze items in freezer section. Upon arrival inspected unit. Found frost pattern only on upper 2 coils. Compressor is running at .8amps. Found unit low on refrigerant. Found no signs of leaking, nothing visible. Evacuated system and pulled vacuum. Recharged per spec. Tested and unit us running properly. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78704

Luis

Job Details: 12/18/2023

"Arrived on site. Found icemaker turned off,turned on icemaker ran diagnostics icemaker passed harvest and filled with water"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Bastrop, TX 78602

Joe Z

Job Details: 12/18/2023

"F7-E7 motor unable to reach target rpm, F7-E6 motor circuit open, F7-E1 tachometer missing or wrong signal , F0-E3 overload. Raised unit to inspect lower components. Found actuator shifter arm is broken and needs to be replaced. Also found that the actuator caused the cam to be positioned incorrectly and caused cam to fail. Need to replace cam and actuator. Replaced cam and actuator. Test actuator on components test and both agitation and spin operate correctly. Cleared error codes.Ran a quick cycle. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, TX 78722

Joe Z

Job Details: 12/18/2023

"Arrived on site for unit not operating. Upon arrival, inspected unit and found standing water at base of tub. Ran a drain cycle. Drain pump energized but there is no water flow to disposal. Found knock out plug still attached to newly installed disposal. Removed knock out plug and unit now drains correctly. Ran a normal cycle and unit is operating as designed. No leaks present. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Georgetown, TX 78633

Sterling

Job Details: 12/18/2023

On arrival verified complaint of not dispensing water. Replaced reservoir and water now flows. Job complete operational test good. No leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78737

Leonardo

Job Details: 12/18/2023

Arrived on site to test unit for unit tripping breaker. Test unit and disconnected dishwasher from wall and turned breaker back on and breaker turned on. Checked junction and all wires no short found. Plugged unit back in test unit and unit working as designed at this time job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Johnson City, TX 78636

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for not producing ice and making a weird grinding noise. Upon closer inspection found service pointer W11623132 mentioned a bad pump caused low ice production as well as grinding noise customer mentioned. Removed bad pumped, replaced with good pump, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Georgetown, TX 78628

Sterling

Job Details: 12/18/2023

On arrival verified complaint of not completing cycle. Customer states on normality wont continue past sense fill it would run some water then it would drain and shut off and on other cycles. Checked for error codes and found none. Customer stated they had been in the diag menu so may have accidentally cleared codes. Ran manual test and found cold valve only opened as a trickle. Checked all other components and all other operations tested correctly. Replaced valve and rechecked flow in diag and valve opened correctly. Ran calibration and then normal cycle. Unit operated correctly on further testing. Job complete. No leaks detected during service. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model ATW4675YQ1

Near Wimberley, TX 78676

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for not draining. Upon closer inspection found drain to unit is siezed. Also found gearcase to be leaking oil, and agitator teeth are smoothed out to where unit is not grabbing or agitating as designed. Replaced drain so customer can have working unit while we order and wait for gearcase and agitator. Office to reschedule. ; ordrng 1 WP63235 (Agitator) and 1 W11454741 (Gearcase) and 1 W10780048 (Suspension) and 1 WP21366 (Nut spaner) and 1 WP389140 (Washer nut) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Austin, TX 78758

Wesley

Job Details: 12/18/2023

Arrived onsite for f0e5 and f0e7 errors. Specific complaint matching description of clothes in clean washer cycle error. Cleared codes and advised customer on design and specifications. Verified leveling and balance. Ran diagnostics cycle and all systems pass inspection. Advised customer on findings and solutions. Advised best maintenance practices.

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Austin, TX 78758

Wesley

Job Details: 12/18/2023

Arrived onsite and found unit operating with inconsistent dryer sensor operation depending on the load. Replaced the dryer moisture sensor. Advised on findings and repair. Customer uses dryer sheets. Advised customer on cleaning sensor bars and using time dry for improved consistency. Dryer vent is clean. All checks good. No error codes.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Austin, TX 78704

Wesley

Job Details: 12/18/2023

Sr#7737999554 arrived onsite for stuck burner switch failure. Advised safety and was provided a P and L to repair. Replaced switch and tested. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Copperas Cove, TX 76522

Tyler

Job Details: 12/18/2023

Arrived on site for range with broken knob. Upon arrival confirmed issue and installed part. Found unit working as designed call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Mountain, TX 78663

Kimo

Job Details: 12/18/2023

"Arrived onsite for a DW that will at times not drain. Upon arrival I put the unit in diagnostic mode and found no codes and the unit operating as designed, I checked the drain hose and found that it was good I did notice that the unit had excess suds at the end of my test I cleared up the Suds and replaced the control as it seem to be a intermittent issue and having the customers monitor the unit I also advised the customer on detergent use."

We serviced a

WHIRLPOOL RANGE

Model KFDC506JSS01

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested the cooktop burners and found the front right takes too long to ignite. Also found the front left takes too long as well. When I went to adjust the front right burner head, I found the screws on the bottom of the head were stripped and the two pieces of the head were loose. I replaced the burner head and retested and it is operating as designed. I adjusted the burner head on the front left burner and retested and it is operating as designed. Retested all burners and the unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

KENMORE REFRIGERATOR

Model 106.51783410

Near Lakeway, TX 78734

Paul

Job Details: 12/18/2023

Arrived onsite for a refrigerator that water ran into the ice bucket and froze up but now its not making ice again. I found three harvest cycles of ice jammed up in the top of the icemaker. I explained to the customer this was what caused the water to miss the mold and run into the bucket. I removed all the ice and ran a harvest cycle. The icemaker went thru the harvest correctly and returned to the home position. The icemaker is working as designed and the freezer is at temp. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Leander, TX 78645

Miguel

Job Details: 12/18/2023

Arrived on site with LEDs. Ovules and supply board. Removed and replaced all light modules. Lights now working properly. No supply board needed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bastrop, TX 78602

Matthew

Job Details: 12/18/2023

Arrived onsite for unit making noise during spin. Isolated noise to leaking gear case. Can hear grinding when spinning by hand. Also found cam and actuator need replacement. Need AUTHO. Office to reschedule

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/18/2023

"MRT711SMFZ02 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed compressor, service port and dye drier. I vacuumed the system and then charged with the MFG prescribed refrigerant charge. The unit operated as designed and the noise issue was resolved. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Waco, TX 76704

Jonathan M

Job Details: 12/18/2023

Arrived on site for a washing machine that is flashing the lid lock and is not completing cycles. Inspected unit and work area. Around the unit throughout diagnostics and found an F0 E2 (over suds) error code. Attempted to run the unit through an auto test and found that the machine was registering water being inside of the drum consistently even without water present. The unit would not transition into filling or doing anything else. I removed the pressure hose off the pressure switch and found no difference. Power-cycled the unit and still had the same result. I replaced the control and test of the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Round Mountain, TX 78663

Kimo

Job Details: 12/18/2023

"Arrived onsite for a cooktop that is having issues lighting. Upon arrival I inspected the orifices and found that they were too small, I replaced them and tested the unit and found the unit operating as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Paige, TX 78659

Joe Z

Job Details: 12/18/2023

Arrived on site with second man MZ. Maneuvered unit from cabinet. Gained access to bottom of unit. Replaced control. Test unit by running a quick cycle. Unit filled and began washing correctly. Unit drains correctly. Unit is operas designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Austin, TX 78732

Paul

Job Details: 12/18/2023

Arrived onsite for a cooktop with the center burner still making a puffing noise. I found the burner doing the same thing when the low flame is turned up a little higher and sometimes when it is on low. I changed the burner head and tested getting the same result. The burned head has two gas slots in it for gas to come out and make a flame in the center of the slotted opening when the flame is turned up and when on low a small amount of gas is coming out and lighting from the burner flame causing the puff noise because it is not enough gas to stay lit when turned down. I called techline and spoke with Bruce SR# 7738046828. Bruce advice trying to change the orifice holder and burner caps incase there is warpage causing the issue. Ordering WPW10639175 orifice holder and W10811958 burner cap. RS for Wed 12/27.; ordrng 1 WPW10639175 (Orifice holder) and 1 W10811958 (Burner cap)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/18/2023

Arrived on site to replace damaged console. Opened new part and part is damaged. Will need to re order and reschedule ; ordrng 1 W11197501 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Maurice R

Job Details: 12/18/2023

"Arrived onsite with refrigerator not dispensing water. On inspection the filter check out good, The filter head tested out good. Pulled the dual valve and the valve installed 11/9/23 was bad. Replaced the valve under AE warranty. The water pressure was only half of what it should have been. Pulled the unit out tested the inlet valve in it was good. Why I turn the water back on I noticed the supply line was folded in half. Fixed the issue and the water pressure was better after that. The unit is operating as designed and no water leaks detected during system."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78626

Sterling

Job Details: 12/18/2023

On arrival verified complaint of not igniting correctly. Found right front and right rear burners not igniting. Found the spark module not sending voltage to igniter. Replaced spark module and unit now ignities correctly. All burners have blue flames and proper pressure. Job complete. operational test good. No leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Leander, TX 78641

Miguel

Job Details: 12/18/2023

"Arrived on site for oven not working, found all lights off. Found breaker tripped. Reset and found f6e0. Verified continuity between wires. Have 252v and 126v at control. Testing bake element pulls 12 amps. Broils = 16 amps, convection pulls 10 amps. Confirmed speak coming from relay on board. Will need new control. Reset for wed ; ordrng 1 W11261165 (Appliance manager)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV01

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temp,sin the FC =-2 degrees and RC=33 degrees. I disassembled the FC section and tested the ice maker and it began to operate but when the motor wheel reached approximately 7 oclock the wheel began to move back and forth. Once it began to move forward again it began to move back and forth at approximately 1 oclock and then it completed a cycle. Due to this glitch, I removed and replaced the ice maker and tested and it is operating as designed. I cycled power to the unit o reset the controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/18/2023

"WFC150M0JW3 Arrived to inspect heating issue. The customer advised the issue was with the cooktop burners shutting off and not heating. The unit is equipped with the new style safety burners and I advised this is the new way of the exposed element cooktops operation. I verified electrical supply connections and then tested, seeing the cycling affect created but the new type of burner. I advised the customer the unit is operating as intended by the manufacturer."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Austin, TX 78704

Wesley

Job Details: 12/18/2023

Arrived onsite for standing gas leak and determined unit leaking from damaged tubing on the range side of the regulator. Left front burner slow to ignite. Ordering unit tubing to repair. Advised on potential long waits for psp items. ; ordrng 1 W11344539 (Left frnt burner head) and 1 W11355244 (Tubing) and 1 W11355919 (Tubing) and 1 W11356251 (Tubing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Moody, TX 76557

Jonathan M

Job Details: 12/18/2023

Arrived on site for a refrigerator that has loose gaskets. Inspected unit and work area. Found both refrigerator door gaskets tearing on the inside causing the doors not to be able to close properly. Replaced both refrigerator gaskets and used gun to mold the gaskets to the doors and cabinet. Tested the unit and the unit is working and operating as designed. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/18/2023

Arrived on site to test unit for microwave not cooking popcorn when selecting popcorn option. Found popcorn bags direction saying tumor to use popcorn option. Microwave heating water correctly no problem found job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Killeen, TX 76549

Tyler

Job Details: 12/18/2023

Arrived on site for dryer not heating fully during cycles. Upon arrival confirmed issue. Found with test kit that the venting of home was clogged near the roof side of exhaust. Found dryer operating within manufacturing specs. Instructed customer on getting a dryer vent cleaning done. Dryer works as designed call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78753

Matthew

Job Details: 12/18/2023

Arrived onsite for unit not functioning properly. Upon arrival inspected unit. Found failed motor. Replaced sump and motor assembly. Tested and unit is functioning properly. No leaks present at this time job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Kingsland, TX 78639

Gerry C

Job Details: 12/18/2023

"WRS571CIHZ04 Arrived to inspect dispensing issue. I found the issue was not with paddle operation, but with water flow and it was just a trickle. A slight movement of the machine forward and the issue was resolved. I advised the customer of my findings. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Wimberley, TX 78676

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for continually filling and draining during a wash cycle. Upon closer inspection found water line had debris on hot after side causing unit to continuously fill. Also found control not responding when putting unit into diagnostics and replaced control as a precautionary. Replaced clogged water valve, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waco, TX 76710

Jonathan M

Job Details: 12/18/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, spacer, impeller, and dispenser motor tested the unit and the unit began to dispense ice as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Austin, TX 78741

Luis

Job Details: 12/18/2023

"Arrived on site. Found defective slides for freezer door,replaced both slides tested door operation unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KSB00

Near Horseshoe Bay, TX 78657

Kimo

Job Details: 12/18/2023

Arrived onsite to install properly diagnosed and ordered part. Upon arrival I installed the new grill and tested the unit and found unit operating as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78717

Maurice R

Job Details: 12/13/2023

Arrived onsite for previously diagnosed parts. Installed the pump and panel. When I took the plastic off the panel found a scratch on the panel ordering a new panel. Installed the drain pump and the the loud noise was gone but there was an another noise. During the diagnostic mode I found that the recycling pump was not spraying very hard. I installed a new recirculating pump into the unit. The unit is now operating as designed and no water leaks detected during service.; ordrng 1 W11416371 (Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78738

Leonardo

Job Details: 12/13/2023

Arrived in site to test unit for unit giving F1E1 error. Faulty relay on ACU. Replaced control board and ui test unit and unit test good job complete.

We serviced a

LG WASHER

Model WT7300CW01

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2023

"Arrived on site to test unit for loud squealing noise. Customer stated she believes she has extended warranty through Best Buy. Advised customer warranty would need to be called for dispatch. No service provided, no fee collected."

We serviced a

KITCHENAID COOKTOP

Model KCIG556JSS01

Near Austin, TX 78739

Leonardo

Job Details: 12/13/2023

Arrived on site to test unit for center burner not working. Test unit and found center burner not reading cookware. Will need to replace center burner and display. Office to reschedule ; ordrng 1 W11586463 (Center burner)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Leander, TX 78641

David Z

Job Details: 12/13/2023

"Arrived on site to diagnose oven not keeping proper temp. Customer advised me the unit is about 5 degrees hot. Advised on proper use and to let unit sit after preheat for best cooking results. I advised on how to calibrate unit and dropped -5. I also saw a spot on the bottom of the oven where the coating appears to have been eaten away by milk that had boiled over. Contacted tech line, SR7738015484. Sent picture of spot. Tech line advised that something had to have eaten through the coating, but there is no repair that can be made to the liner coating. Owners can contact customer service for further issues. There is no repair we can make. Advised on cleaning recommendations. Call completed."

We serviced a

KITCHENAID COOKTOP

Model KFGC506JSS01

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/13/2023

Arrived on site to test unit for right front burner getting high when in use after a long period of time. Could not duplicate at this time. Burner is working as designed. Ovens are releasing to much gas will need to replace orifices to LP. Will need 2 hour on return visit to check all tubings for any leaks. Office to reschedule ; ordrng 1 W11193822 (Regulator) and 1 W11502161 (Lp kit) and 1 2hours (2 hours)

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL02

Near Spicewood, TX 78669

Paul

Job Details: 12/13/2023

Arrived onsite for a microwave with the door popping open after it closes and sometimes when cooking. I tested the unit and confirmed the door opening after it closes. I installed a latch kit and adjusted the door switch brackets. I tested the unit and it is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Leander, TX 78641

Maurice R

Job Details: 12/13/2023

Arrived onsite for previously diagnosed parts. Installed the door cam and adjusted the door to make it level. No water leaks detected during service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204EPA4

Near Austin, TX 78703

Matthew

Job Details: 12/13/2023

"Uploaded closing doc, unit in warranty. Arrived onsite for unit not filling. Found that was not the issue. Customer noticed water droplets on the left corner of the floor. Ran unit and found no signs of leaks. Customer stated has run several cycles after and has not noticed any drops. Notified customer of possible loading error. Any item blocking the stray arms from turning freely can cause overspray and water to drip out . Customer will monitor. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, TX 78666

Andrey

Job Details: 12/13/2023

"Arrived on site to replace previously diagnosed wifi module, replaced module but still issues with connection, replaced console and provided customer with Wi-Fi team number customer will call and try to resolve this issue, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV01

Near Georgetown, TX 78628

Sterling

Job Details: 12/13/2023

On arrival verified complaint of no ice. Temp in FC section is 5F. Jumped ice maker and it did not run. Checked plugged connection by unplugging and replugged unit in and checked voltage found correct voltage. Jump ice maker and unit operated. Possible loose harness causing failure. Harness now seated correctly. Job complete operational test good. No leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Killeen, TX 76542

Tyler

Job Details: 12/13/2023

Arrived on site for washer needing previously diagnosed lower harness. Upon arrival installed part as well as a new cam W10721967(truck stock). Tested unit and found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt541szdm01

Near Hutto, TX 78634

Blake

Job Details: 12/13/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the RC door and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78702

Scott

Job Details: 12/13/2023

"Arrived on site for dishwasher not starting . Ran diagnostics and got 7-1 code . During test wash unit would fill but then shut off , and flash code . Replaced sump and motor. Unit passed test wash . No water leaks detected at time of service . Job complete"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Waco, TX 76706

Jonathan M

Job Details: 12/13/2023

Arrived on site for a range that wont seat to the right front burner. Inspected unit and work area. I did confirm the customers complaint and found the coil element open. Replaced the coil element and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78733

Matthew

Job Details: 12/13/2023

Arrived onsite for unit not heating. Upon arrival inspected unit. Found unit is heating and tumbling. Unit has long dry times. Ran airflow test and found poor air flow. Checked External vent and found several kinks . Recommended customer shorten hose to allow for better ventilation. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Joe Z

Job Details: 12/13/2023

"Arrived on site to install previously ordered parts. Replaced harness, capacitor and actuator. Calibrated unit. Test unit and is operas des. No leaks present at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Oglesby, TX 76561

Jonathan M

Job Details: 12/13/2023

"Arrived on site for a dryer that will not turn on. Inspected unit and work area. I confirm the customers complaint and found proper voltage and polarity going to the dryer. Found the timer not moving and found the knob broken. Customer advise of the knob was really hard to turn from the jump when they bought it, but that they were unaware that the knob had broken. I replaced the timer but will need to order the knob for full repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11675852 (Knob) and 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/13/2023

Arrived on site for a range that is flashing an F9 E0 (range mis-wired) error code. Inspected unit and work area. Did confirm the customers complaint and found the error message sitting on the control upon entry. Ran into into diagnostics and also found an F1 E1 (main control failure) error message. Went to replace the control and found the new control would not display any LED lights. Checked all connections and found all connections were snug. But the old control back on and found the unit LED board illuminating indicating that the control center with me was defective. Re-ordering the control in the office will need to contact the customer about a return date due to limited availability for scheduling.; ordrng 1 W11594156 (Control)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Salado, TX 76571

Tyler

Job Details: 12/13/2023

Arrived on site for Asher making a loud grinding noise. Upon arrival confirmed issue. Found rotor screw missing from rotor. Replaced rotor and slider and tested unit. Found no leaks and noise gone. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Troy, TX 76579

Tyler

Job Details: 12/13/2023

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and ice maker not making ice in fc. Upon arrival found heater fill tube harness unplugged. Secured harness and tested fill tub, found line clogged and not removing ice. Rescheduled customer for 12/19/23 to complete repairs. Ordering W11598790 fill tube; ordrng 1 W11598790 (Fill tube)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, TX 78626

Sterling

Job Details: 12/13/2023

On arrival. Edified complaint of no lint catching on lint filter. Ran air fluff and vent tester and unit would not even activate the device. Disconnected the vent hose and retested device then ran and unit passed with green light. Advised will need to have vent cleaned to remove obstruction. Job complete operational test good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Round Rock, TX 78664

Blake

Job Details: 12/13/2023

Arrived on site to inspect dryer not drying clothes. The customer has been running the dryer while its pulled out to prevent the hose being crushed and still found the clothes not drying. I found no heat while running. I also verified the vent hose being straight and clear while I tested airflow. The unit has poor airflow. I removed the vent and found good airflow. The house vent is clogged. I also found the thermal fuse blown. I removed and replaced the thermal fuse and tested. The unit now heats properly. I instructed the customer to get their house vent cleaned before using the unit further. The unit now operates as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Georgetown, TX 78626

Sterling

Job Details: 12/13/2023

On arrival verified complaint of light not shutting off. Replaced harness and interlocks and still light stays on. Called TL and spoke to Chris 7738013542 was advised the triac is still not working and needs to be replaced as well as light socket and ui. Replaced the main and ui as well as light socket and still doesnt turn light off. Advised customer the bulb is a led and may be shorted and needs to be replaced. Customer will order bulb and replace. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Cedar Park, TX 78613

Miguel

Job Details: 12/13/2023

Arrived on site for lid being locked closed. Found f5e1. Removed control panel. Removed lid. Replaced lid lock and lid strike. Verified operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Austin, TX 78758

Luis

Job Details: 12/13/2023

710Arrived on site for no lights. Diagnosed a defective light switch replaced switch tested light operation unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, TX 78754

Joe Z

Job Details: 12/13/2023

"-1 in FC and ice box and 34 in rc. Ran diagnostics and all test passed except icemaker. Got Error code E5.bad. Notice compressor is operating continuously. Removed Evaporator cover and getting incorrect frost pattern. Uploaded picture on SD. Contacted SW for assistance. Recommend having sealed system check pressures and returning with compressor. Ordering sealed system repair. 2 hour weigh , compressor, Uv drier, access valve, r600 kit, and nitrogen. Office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Luis

Job Details: 12/13/2023

"Arrived on site for unit not freezing. Compressor running,removed evaporator cover frost only on copper inlet tube,ordering a new compressor and evaporator. ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Copreasor.) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/13/2023

Arrived on site to test unit for not working. Customers complain is the double oven not the vent hood. He thinks the oven is in warranty. Advised customer to get with kitchen aid to check for warranty. No money collected no work done.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Austin, TX 78748

Scott

Job Details: 12/13/2023

Arrived on site . Replaced lower harness . Ran diagnostics and calibration cycles . All checked normal. No water leaks detected at time of service. Job complete

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Austin, TX 78733

Matthew

Job Details: 12/13/2023

Arrived onsite for unit left oven not heating. Upon arrival inspected unit. Ran bake cycle and igniter was not sparking. Pulled unit and inspected. Found igniter disconnected. Secured igniter and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB00

Near Leander, TX 78641

Miguel

Job Details: 12/13/2023

"Arrived on site for refrigerator not cooling at all. Compressor turns on but no heat transfer. Confirmed unit low on refrigerant. Used uv light to determine leak in evaporator. Removed and replaced evaporator. Replaced compressor and drier. Vacuumed and recharged. Verified operation, call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78757

Luis

Job Details: 12/13/2023

"Arrived on site. Installed parts prev tech ordered found filter not fully exiting housing,adjusted shelf assembly and filter housing. Tested operation filter able to be removed."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Leander, TX 78641

Maurice R

Job Details: 12/13/2023

Arrived onsite for previously diagnosed parts. Installed the igniter on the front center burner. The burner now ignites on the first or second spark. The unit is operating as designed and no gas leaks detected during service.

We serviced a

AMANA WASHER

Model MVW7232HC0

Near Manor, TX 78653

Blake

Job Details: 12/13/2023

"Arrived on site to inspect washer noise. I found error code F1E2 and F0E7. I inspected the gearcase and found it leaking a lot of oil as well as some water dripping from the tub seal. I also found damage to the rotor teeth. I removed and replaced the gearcase, slider, and rotor and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on loading and detergent use."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Andice, TX 78628

David Z

Job Details: 12/13/2023

"Arrived on site to diagnose dryer stopping during cycle. On arrival customer said unit would stop drying after 10 or so minutes. I tested the unit and confirmed if the moisture sensors had nothing contacting them, cycles would end quicker. I also advised the customer to turn off the ecoboost option to make sure clothes dry quicker / better as ecoboost frequently leaves clothes damp. I tested the unit with the customer present and with a good sized load the clothes dry correctly. Unit has no error codes present. Unit working as designed. Repair completed."

We serviced a

JENN-AIR RANGE

Model JGCP548HL00

Near Kingsland, TX 78639

Lou

Job Details: 12/13/2023

"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the front middle burner not igniting/taking too long to ignite. I removed the burner head assembly and loosened the screws on the bottom and adjusted the top and bottom sections and retightened the screws and tested. Unit is operating as designed. I retested all burners one more time and the unit continues to operate as designed. No gas leaks detected during service, job completed."

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX10

Near Leander, TX 78645

Maurice R

Job Details: 12/13/2023

Arrived onsite for previously diagnosed parts. On inspection the appliance company that delivered the freezer was working on the door and had the trim off. I gave the trim to the technician working on the door. He installed the trim when he reinstalled the door. Pp

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/13/2023

Arrived on site to test unit for panel not responding. Could not make unit respond it was frozen. Replaced console test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Austin, TX 78703

Matthew

Job Details: 12/13/2023

Arrived on site for unit. Not operating. Customer stated I was having a wash cycle interruption and now the unit is not powering on at all. Inspected unit and found failed control board. Replaced board and tested. Unit is now functioning properly. Job complete.

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Austin, TX 78737

Leonardo

Job Details: 12/13/2023

"Arrived on site to test unit for center rear burner not igniting. Found burner clogged, removed burner head and cleaned it. Test burner and burner igniting correctly, center burner igniting but making noise due to burnerHead has clogged. Removed clogged and burner working better and ignjntg at this time. Advised customer he might have to replace the burner heads due to the clogged from cleaning. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Hutto, TX 78634

Blake

Job Details: 12/13/2023

Arrived on site to inspect drain hose leak. I found the drain hose boot torn causing it to leak water at the reservoir connection. I am ordering the drain hose to resolve. I left the unit unplugged and instructed the customer not to use it. ; ordrng 1 W11414944 (Drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near San Marcos, TX 78666

Andrey

Job Details: 12/13/2023

"Arrived on site to replace previously diagnosed diffuser and fill gaps with sealant, ice maker is cycling and making ice, customer had store bought ice in the dispenser and it clumped up around the auger causing it to cease up, removed ice tested, ice is now dispensing, replaced diffuser and sealed gaps, advised customer to pull back all items from the back wall to allow air to circulate properly, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near The Hills, TX 78738

Leonardo

Job Details: 12/13/2023

Arrived on site to test unit for damaged front door. Replaced door test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Killeen, TX 76549

Tyler

Job Details: 12/13/2023

Arrived on site for range with cooktop on light staying on. Upon arrival found all else working and intact. Inspected inf. Switchs and found front right switch burnt and failing. Was able to remove cooktop on indicator when switch was disconnected from range. Rescheduled customer for 12/19/23 to complete repairs. Ordering WP3149400 switch; ordrng 1 WP3149400 (Inf. Switch (front right))

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78729

Wesley

Job Details: 12/13/2023

Arrived onsite and replaced the vent and vent bezel. Unit is now operating as designed. Advised customer on findings and design specifications. All checks good.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS2

Near Leander, TX 78641

David Z

Job Details: 12/13/2023

"Arrived on site to diagnose venthood with bulb issues. Customer clarified that every few days the right bulb and the right bulb only will fail. Left bulb has not failed once, but right bulb has failed several times with OE bulbs and off brand. Ordering a new light socket assembly to resolve, could not see any obvious indicators of failure. Advised customer to try using some of their bulbs on the left light to see if it fails. Ordering a socket assembly. Office to schedule return. ; ordrng 1 WPW10638164 (Bulb Socket)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, TX 78744

Matthew

Job Details: 12/13/2023

Arrived onsite to replace faulty basket. Replaced basket and tested. Also replaced guard and screws. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4236ADS0

Near Liberty Hill, TX 78642

David Z

Job Details: 12/13/2023

Arrived on site to diagnose vent hood that had a dead blower. Tested unit and confirmed blower will not turn on at all. I examined the molex connector for the blower and confirmed it has a very loose fit and wiggling it turns on the fan. I bent the harness connector slightly to give it a better fit in the molex. Reconnected and tested and verified proper operation. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Austin, TX 78730

Luis

Job Details: 12/13/2023

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. ; used 1 212643 (Sealer) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, TX 78654

Lou

Job Details: 12/13/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I evacuated the system and removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Pressure held good. I installed 48g of R600 refrigerant and tested the unit. Unit is cooling and the evaporator has a good frost pattern. Unit is operating as designed. No water connection/leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78753

Wesley

Job Details: 12/13/2023

Arrived onsite and found unit operating with shorting under load issues. Replaced control and sensor. Unit is now operating as designed. Possible electrical supply concerns during testing used different outlet to restore function and Advised customer on repair and possible ongoing electrical supply concerns.