Near Pflugerville, TX 78660
Al
Job Details:
01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived to install previously ordered parts.Removed and replaced the control and UI.Reassembled and unit tested as designed Job complete
Near Pflugerville, TX 78660
James
Job Details:
01/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ0
Arrived on site and tested operation. Found no response from unit. Found interlock has shorted. Unit will need new fuse and interlock kit to repair; ordrng 1 WPW10531156 (filter)
Near Georgetown, TX 78628
Lou
Job Details:
01/13/2020
DISHWASHER KITCHENAID KDTM354DSS4
"arrived on site to inspect dishwasher no functions. Upon further inspection, i found the user interface with no response due to the child lock being turned on. I turned the child lock off and placed the unit in diagnostics and tested. Unit operated as designed. I found that the dispenser door gasket was coming off. No water leaks observed during service.; ordrng 1 W10861000 (detergent dispenser)"
Near Austin, TX 78753
Leonardo
Job Details:
01/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived on site to test unit for unit turning turning off and when you hit 30 seconds it gives you 1 minute. Turned unit off at breaker test all connection all checked good turned unit on and test unit and unit working correctly at this time. Job complete
Near Cedar Park, TX 78613
David Z
Job Details:
01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site to install previously diagnosed parts. Replaced main control and UI / console. Retested unit and found no further communication issues present. Advised customer to set up WiFi when able to allow system updates. All is now working as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details:
01/13/2020
REFRIGERATOR FRIGIDAIRE FPBC2277RF1
CArrived onsite for the refrigerator ice maker only producing crushed ice. Upon inspection found that the solenoid controlling the crushed ice function was loose. Tightened solenoid and tested ice maker. Everything is now working properly switching between ice modes. Complete
Near Marble Falls, TX 78657
James
Job Details:
01/13/2020
DISHWASHER KITCHENAID KDTE204EPA4
Arrived on site and tested operation. Found failure for wash motor and diverter. Ran diagnostics and found wash motor not running. Unit will need new sump assembly to repair. Installed new wash motor assembly and tested operation. Unit tests good. Job complete
Near Marble Falls, TX 78657
James
Job Details:
01/13/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site and tested operation. Found unit operating properly but no rinse aid in unit. Also found upper right rail has come loose but customer stated they will replace. Recommended using rinse aid for optimal drying performance. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details:
01/13/2020
WASHER KENMORE 402/49032010
"Arrived on site for washer not draining. Performed diagnostics and tested drain pump. Found slow drain to no drain. Removed water from unit and checked filter, found filter majorly clogged (see SD-QUICKPIC). Cleaned filter and instruct customer how to remove water and filter. Tested operation, all tested good. No water leaks present at time of service.
Near Pflugerville, TX 78660
James
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02
Arrived on site and found freezer light hanging. Customer stated previous company pulled the light and stated they were ordering light but never returned. Installed new light but will need now housing to complete repair; ordrng 1 W10445802 (housing)
Near Salado, TX 76571
Dylan T.
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00
Arrived on site customer complaint was dripping water and not making ice do to Icemaker door shoot not closing all the way did not have the correct part need to order the correct one; ordrng 1 W11189145 (door-ice)
Near Georgetown, TX 78633
Lou
Job Details:
01/13/2020
DISHWASHER WHIRLPOOL WDF760SADT1
"arrived on site to inspect dishwasher not cleaning. Upon further inspection, the customer advised that the unit isn’t dissolving the detergent. When I opened the door, I found 2 detergent pods in the bottom of the tub and a fork under the float holding it up. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. The unit operated as designed. I advised the customer that the fork was holding the float in the up position which is telling the control that the unit is full of water and it’s not filling because of the fork holding the float up.No water leaks observed during service, job completed."
Near Uhland, TX 78640
Leonardo
Job Details:
01/13/2020
RANGE WHIRLPOOL WFC150M0EB1
Arrived on site to replace receptacles and burners. Replaced all parts test unit and unit test good job complete.
Near Pflugerville, TX 78660
Al
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Arrived to inspect refrigerator not cooling. Confirmed the complaint and noticed the evaporator was frozen causing the evaporator fan to reset the UI.Customer advised he’d would defrost the unit to see if this will solve the issues.
Near Austin, TX 78735
Kevin
Job Details:
01/13/2020
WASHER MAYTAG MVWX655DW
"Arrived on site and found drain pump is getting power but not removing water, remove the pump and found a small Neil keeping impeller from spinning.
Near Marble Falls, TX 78654
James
Job Details:
01/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS01
Arrived on site and tested operation. Found deli section temp at 31 and upper section at 47. Called tech line and spoke to Brian #7726041369. Found air leak in ice maker door gasket. Also recommended replacing front ui control due to software updates. Turned freezer up to recommended and adjust door gasket to attempt better seal until new door arrives. ; ordrng 1 W10887795 (door-ice) and 1 W11330487 (panel-ui)
Near Pflugerville, TX 78660
Al
Job Details:
01/13/2020
DRYER WHIRLPOOL WED6620HW1
"Arrived to inspect Whirlpool dryer not powering on.Checked voltage at the unit and got 240/120/120.Disassembled and checked the fuse, cutoff and element.Removed and replaced the control.Called Whirlpool Tech line and spoke with JK SR#7726869642No volts DC at UI.Ordering UI W11370450.Needs more work.; ordrng 1 W11370450 (CONSOLE WHITE (UI))"
Near New Braunfels, TX 78132
Richard
Job Details:
01/13/2020
WASHER WHIRLPOOL WFW6620HC0
Arrived onsite for the washer making a noise during spin cycle. Upon inspection found that that the shipping brackets were still installed. Everything else working correctly on washer. Complete
Near Cedar Park, TX 78613
Lou
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"arrived on site to inspect refrigerator lights not working. Upon further inspection, I found that none of the lights were on in the FC & RC sections and the crisper drawer control was not on. I removed the crisper drawer control and found it dry. I checked the wiring harness and it was good. I checked the LED control at the back of the unit. I cycled the power to the unit by unplugging it and plugging it back in and checked the lighting and all lights were on. I checked the door switches in diagnostics and all checked good. Customer advised that they have not had any power outages recently and no prior service done to the unit. I advised the customer that should this happen again and once they cycle the power and the lights don’t come on, the LED control will possibly need to be replaced. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details:
01/13/2020
RANGE WHIRLPOOL WFG525S0HS1
Arrived on site for range door not shutting. Inspected unit and work area. Found active spring at angle. Removed door and disassembled. Found broken spring hinge. Removed hinge and installed new. Installed door and tested door operation. Tested all other operations. All tested good.
Near Austin, TX 78731
Paul
Job Details:
01/13/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived onsite for the washer that had worked on a previous cycle and when trying to use it again on a different day the control panel is not responding like it’s dead and the power to the unit is good. I found 121VAC to the control and the light was not on the control and there is no response from the start button.I replaced the control, calibrated the unit, and ran auto diagnostics. The unit completed the cycle and worked as designed. Call complete."
Near Little River-Academy, TX 76554
Dylan T.
Job Details:
01/13/2020
FREEZER WHIRLPOOL WSZ57L18DM03
Arrived on site customer complaint was freezer wasn’t cooling very well took the old compressor out installed a new compressor vacuum the unit down charged it back up condenser had a heat load off of it when Tech left everything works as designed
Near Leander, TX 78641
Paul
Job Details:
01/13/2020
REFRIGERATOR GE GFE28GMKDES
Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed the moisture kit. I tested the unit and it was quiet and was working as designed. Call complete.
Near Jarrell, TX 76537
Dylan T.
Job Details:
01/13/2020
DISHWASHER WHIRLPOOL WDF330PAHB1
Arrived on site customer complaint was dishwasher wasn’t draining found the garbage disposal was not installed properly ran the dishwasher through test mode everything else work great all lines are dry
Near Austin, TX 78732
Paul
Job Details:
01/13/2020
MICROWAVE WHIRLPOOL KMBP100ESS02
Arrived onsite to replace the previous diagnosed parts. Upon further inspection of the unit I saw where the waveguide had a discoloration about the size of a quarter on the top outside section. I removed the new magnetron that the previous tech had installed and could feel a rough spot on the inside of the waveguide about the size of a pencil eraser. I called techline and spoke with Kevin SR# 7726871760. Kevin stated the unit is non-repairable and asked me to tell the customer that they will get a call from the factory early next week. I explained this to the customer. Call complete.
Near Austin, TX 78728
James
Job Details:
01/13/2020
WASHER AMANA NTW4516FW2
"Arrived on site and tested operation. Found proper voltage but control dead. Installed new control and tested. Found motor failing which caused control failure. Also found rust in basket. Unit will need new capacitor, motor and basket to repair. Will return with control as well; ordrng 1 W10554251 (spin basket) and 1 W10890624 (motor-drve) and 1 W11162561 (CAPACITOR ) and 1 W11170317 (cntrl-elec)"
Near Austin, TX 78734
Robert
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
"Arrived on job for complaints of unleveled door, per last visit replaced hinge
Near New Braunfels, TX 78132
Leonardo
Job Details:
01/13/2020
DISHWASHER MAYTAG MDB8989SHZ0
Arrived on site to test unit for door not closing correctly. Test unit and found door had come off hinge on left side. Secured door to hinge test unit and unit test good. Door closing correctly job complete.
Near Austin, TX 78717
Cliff
Job Details:
01/13/2020
DRYER MAYTAG MEDB835DW4
"Arrived on site to replace motor, blower wheel, and blower housing. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78704
Leonardo
Job Details:
01/13/2020
DISHWASHER JENN-AIR JDTSS244GP0
Arrived on site to test unit for door not opening all the way. Test unit and found door hitting kick plate. Secured kickplate correctly test unit and unit test good door opening all the way down and closing correctly
Near Austin, TX 78734
Paul
Job Details:
01/13/2020
DRYER LG DLE9577SM
Arrived onsite for the dryer not heating but is tumbling. I found the heater high limit open causing the unit not to heat. The high limit needs to be replaced to complete service.Ordering hi limit. ; ordrng 1 6931EL3003D (THERMOSTAT)
Near Austin, TX 78750
Cliff
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00
Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found main control not powering icemaker assembly most of the time. Replaced main control and tested unit. All is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Robert
Job Details:
01/13/2020
WASHER MAYTAG MVWX655DW0
"Arrived on job for no agitation, upon inspection we found the washplate spinning freely, replaced washplate and retested, passed all tests, calibrated. Complete"
Near Buda, TX 78610
Robert
Job Details:
01/13/2020
OVEN MAYTAG MGT8720DS06
"Arrived on job for seal being broken, upon inspection we found the oven has grease on the inner glass, instructed customer on proper glass cleaning and care. Complete"
Near West Lake Hills, TX 78746
Luis
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived on site for no ice and cooling issue. Removed deli drawer found fresh food evaporator incased in,ran diagnostics ice Door icemaker thermistor reading open,freezer icemaker thermistor reading open. Unit will need updated main control,cover and both ice makers.; ordrng 1 LMONLY (LM ONLY) and 1 W10898289 (FZR ICEMAKER)"
Near Austin, TX 78729
David Z
Job Details:
01/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to diagnose dishwasher not powering on after install. Tested and found proper voltage at control. UI is built into control on this model. Redid electrical connections and replaced control. Retested unit and all is powering on. All working as designed. Call complete.
Near Pflugerville, TX 78660
Al
Job Details:
01/13/2020
OVEN WHIRLPOOL WFG320M0BS3
Arrived to inspect gas leaks.Used my leak detector and unit showed no leaks.Called Whirlpool Tech line and spoke with David advised him of my findings.David transferred me to SAFETY.SAFETY (ERIC) advised they were going to send a CO detector to AE.SR 7726864179Needs more work ; O-emld tckt
Near New Braunfels, TX 78130
Leonardo
Job Details:
01/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site to test unit for unit not heating. Test u it and found opened element. Replaced heater test unit and unit test good no leaks present at this time job complete.
Near Killeen, TX 76549
Arthur B.
Job Details:
01/13/2020
DISHWASHER AMANA ADB1400AGW1
Arrived onsite for customer complaint of dishwasher broken dispenser. Confirmed issue. Removed and replaced dispenser assembly. Reassembled. Dispenser now opens/closes as designed. No other issues found. All water connection were dry at time of service.
Near Round Rock, TX 78665
Andy
Job Details:
01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for oven door issues. Inspected unit and found failed outer door. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Manor, TX 78653
Scott
Job Details:
01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS3
"Arrived on site for door error issues . Found lower interlock has sprung cam and spring off . Replaced inter lock . Tested unit ,water heater to WP specs . Job complete ."
Near Austin, TX 78738
Robert
Job Details:
01/13/2020
RANGE KITCHENAID KDRS483VBK01
"Arrived on job for complaints of oven sparks, upon inspection we found the membrane was acting weird as well a last techs diagnosis, replaced membrane and jnsructed customer she mist have range removed from wall by builder, office to reschedule. ; ordrng 1 W10475147 (module-spk) and 1 W10763503 (harns-wire)"
Near Georgetown, TX 78626
Jonathan S
Job Details:
01/13/2020
MICROWAVE FRIGIDAIRE FFMV1645TS
Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested door and heating operation. All tested good.
Near Leander, TX 78641
David Z
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on site to diagnose refrigerator not dispensing water. Performed diagnostic and could hear valve humming but not moving water. Replaced dispenser valve in top of unit. Retested and now have water flowing freely. No water leaks found at time of service. All is now working as designed. Call complete.
Near Round Rock, TX 78664
James
Job Details:
01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site and tested operation. Found upper hinge not secured and lower hinge not clocked on right door. Corrected issues and unit now tests good. Job complete
Near San Marcos, TX 78666
Leonardo
Job Details:
01/13/2020
OVEN WHIRLPOOL WFE525S0HZ1
Arrived on site to test unit for oven door not closing. Test unit and found broken hinge on right side. Replaced hinge test unit and unit test good job complete.
Near Austin, TX 78723
Scott
Job Details:
01/13/2020
DISHWASHER KITCHENAID KDTE254ESS2
Near Round Rock, TX 78681
David Z
Job Details:
01/13/2020
COOKTOP WHIRLPOOL WCG77US0HS00
Arrived on site to diagnose defective knobs. Examined knobs and found the laminate coating was completely peeling off on all knobs. Replaced all knobs. All is now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details:
01/13/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP5A
"arrived on site to inspect refrigerator ice maker concerns. Upon further inspection, the customer advised that the ice dispenser paddle was broken. I found that the arm that holds the spring was broken. I pulled the unit out from the wall to unplug it and found a large wet rust spot on the back panel in the upper right corner. I felt of the area and it appears that soon the rust will eat completely through the back panel which will create more issues for the unit, at which point, will not be repairable. I advised the customer of my findings and advised that the unit does not have insulation in that area and is sweating badly and if it causes any cooling/defrost issues with the unit, it is not repairable. I removed and replaced the dispenser module and tested and it operated as designed. I recommended that the customer contact their extended warranty and advise of the issue with the back of the unit. No water leaks observed during service, job compl
Near Austin, TX 78734
Paul
Job Details:
01/13/2020
DRYER MAYTAG MED8200FC1
Arrived onsite for the dryer making a loud screeching sound. I found the idler pulley assembly causing the noise. The idler needs to be replaced. I replaced the idler and tested the unit. The unit is quiet and is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details:
01/13/2020
OVEN WHIRLPOOL WOS51EC0HS00
"arrived on site to inspect oven WiFi issues. Upon further inspection, the customer advised that the WiFi doesn’t stay connected well on the unit and the phone app for the unit doesn’t work. I placed the unit in diagnostics and tested the components and the unit is operating as designed. I advised the customer that there was a software update performed in December 2019 and the only way to get the update is to be connected to WiFi. I provided the customer with the Connect Team number (866-333-4591) and advised to call and have them walk them through the update. No repairs needed at this time, job completed."
Near Austin, TX 78721
Wesley
Job Details:
01/13/2020
WASHER WHIRLPOOL WGTLV27HW0
Arrived on site and replaced control due to control failure. All else checks good.
Near Austin, TX 78702
Wesley
Job Details:
01/13/2020
WASHER WHIRLPOOL WFC8090GX0
Arrived onnsite and repaired latch with latch left on site. Tested unit. Advised customer that the way they have connected power is not advisable because they have made there own 240 cord using multiple plugs and standard 120 cords. All else checks good. ; saved tckt
Near Austin, TX 78717
Cliff
Job Details:
01/13/2020
COOKTOP WHIRLPOOL WCG97US6DSOO
Arrived on site to diagnose a cooktop with burners that will not turn on. Found broken knob shafts not turning gas valves. Homeowner wishes to replace knobs on their own. No further repairs to be done at this time.
Near Pflugerville, TX 78660
Al
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"Arrived to inspect ice dispensing issues.Confirmed the complaint and attempted to dispense ice and unit made a winding sound and dispensed slowly.When switched from cubed to crushed, the unit didn’t work properly.Called Whirlpool Tech line and spoke with AUSTIN SR# 7726867270The impeller was stripped and stuck on the divider, which is not allowing the auger motor to spin the ice onto dispenser.Ordering divider and will return with..; ordrng 1 WPW10309864 (DIVIDER)"
Near Austin, TX 78725
Scott
Job Details:
01/13/2020
DISHWASHER KITCHENAID KDTE334GBS0
"Arrived on site for dishwasher leaking . Found elbow tube on sump to upper dish sprayer not fully seated . Reinstalled connection . Ran diagnostics cycle ,no water leaks detected . Job complete ."
Near Austin, TX 78704
Wesley
Job Details:
01/13/2020
MICROWAVE KITCHENAID KMHS120ESS1
Arrived onnsite and replaced switches and interlocks to repair intermittent open door error. All checks good. Unit is now operating.
Near Austin, TX 78704
Wesley
Job Details:
01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site and adjusted existing seal to repair. All checks good. Advised customer on repair
Near Round Rock, TX 78681
Andy
Job Details:
01/13/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed water fill tube heater. ; ordrng 1 W11226501 (heater)
Near Austin, TX 78744
Kevin
Job Details:
01/13/2020
WASHER WHIRLPOOL WFW92HEFC0
"Arrived on site and inspected washer and found it is draining slowly, inspected drain catch and found items and debris blocking water flow cleared drain catch and washer can now drain
Near Manchaca, TX 78652
Leonardo
Job Details:
01/13/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site to test unit for light under not coming on. Found board not sending power to socket. Will need to order new board W10892389 rescheduled ; ordrng 1 W10892389 (CONTROL BOARD )
Near New Braunfels, TX 78130
Richard
Job Details:
01/13/2020
MICROWAVE WHIRLPOOL WMH32519HB2
Arrived onsite to replace microwave door previously ordered. Installed door everything working properly complete.
Near Georgetown, TX 78626
Jonathan S
Job Details:
01/13/2020
DRYER MAYTAG MEDX655DW1
Arrived on site for dryer timer control not advancing. Performed diagnostics mode and found gears in timer not working. Removed failed timer and installed new. Tested dryer operation. All tested good.
Near Austin, TX 78705
Wesley
Job Details:
01/13/2020
WASHER WHIRLPOOL WFW75HEFW0
Arrived onnsite for failed latch. Replaced latch. All checks good. Unit is now operating as designed.
Near Killeen, TX 76549
Arthur B.
Job Details:
01/13/2020
WASHER WHIRLPOOL WFW6620HC0
"Arrived onsite for customer complaint of front load washer not coming on. Was able to enter diagnostics and found error code F6E1 (Comm Error) Cleared error codes and performed UI test. All buttons,features work as designed. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78628
Jonathan S
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
"Arrived on site for for refrigerator making a clicking sound. Per diagnostics mode and tested all operations. Found sound continues when running condenser fan and compressor. Pulled unit out and found voltage warning label on power cord causing sound. Wrapped warning label around cord and add small pice of tape to keep in place. Spoken with customer on user care guide. All tested good, no water leaks detected durning service."
Near Killeen, TX 76549
Arthur B.
Job Details:
01/13/2020
DRYER WHIRLPOOL WED6620HC0
Arrived onsite for customer complaint of dryer not coming on. Removed console and found harness between ACU and UI had come loose. Secured wire harness and tested unit. Unit now comes on as intended. No other issues found. Dryer vent clean of lint at time of service.
Near Austin, TX 78749
Luis
Job Details:
01/13/2020
REFRIGERATOR LG LFX31925ST/00
Arrived on site for ice issues. Found ice paddle sticking and switch partially working removed dispenser assembly found no obstruction or residue on paddle found corrosion on switches and burn marks. Diagnosed unit would need a new dispenser assembly.; ordrng 1 ACQ85430239 (DISPENSER)
Near Austin, TX 78704
Wesley
Job Details:
01/13/2020
DRYER KITCHENAID UNKNOWN
Near Georgetown, TX 78633
Lou
Job Details:
01/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
"arrived on site to inspect wall oven turning off while in operation. Upon further inspection, the customer advised that the unit was in Bake mode at 350 degrees and after a while, it turned off or stopped heating. Also advised that the display clock advances in time frequently. I contacted Techline and spoke to Scott and advised of my findings. Scott advised that the unit needs to be connected to WiFi and the customer must have the whirlpool app on their phone to receive any/all updates to the software. Scott provided the Connect Team number (866-333-4591) and a file #7726872097. Scott also advised that no repairs needed to be made at this time. I advised the customer what they needed to do in order to get the unit software updated. No repairs needed at this time. Job completed."
Near Round Rock, TX 78665
Dylan T.
Job Details:
01/13/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on site customer complaint was washer would leak every time she turned it on found the bottom housing was leaking when I called tech-support they told me to order the whole assembly7726869895 case number ; ordrng 1 W11321036 (dispenser)
Near Austin, TX 78759
Wesley
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM
Arrived onnsite and found air channel blocked with ice. Removed ice. All checks good. Unit is now operating as designed.
Near Temple, TX 76502
Arthur B.
Job Details:
01/13/2020
COOKTOP JENN-AIR JGD8345ADW
Arrived onsite for customer complaint of E-Burner section for gas cooktop not burning properly. Tested unit and found gas not flowing as intended. Also found electrodes all corroded. Ordering new E-Burner and electrodes to complete repair. OF to contact customer due to part availability for R/S. ; ordrng 1 WP74006070 (e-burner-) and 1 WP74006072 (igntr-surf) and 1 WP74006073 (ignitor- g)
Near Austin, TX 78754
Scott
Job Details:
01/13/2020
DRYER MAYTAG MEDB835DW4
Arrived on site for not heating . Found unit is dropping a leg of power at terminal block .checked breakers . Moved power cord and unit got correct power at that point . Advised customer to have an electrician look at outlet for short . No lint build up at time of service . Job complete.
Near Salado, TX 76571
Dylan T.
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Arrived on site install the back panel of the fridge checked all the lines everything else work great as designed
Near Round Rock, TX 78665
Andy
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Near Kyle, TX 78640
Luis
Job Details:
01/13/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A
Arrived on site for cooling issue. Found evaporator fan not powering on good frost formation on evaporator. Diagnosed faulty fan motor installed a new fan motor powered unit on fan powered on.
Near Seguin, TX 78155
Richard
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL ED5FHGXKB02
Arrived onsite for the refrigerator not cooling properly. Replaced the thermostat and timer. Tested refrigerator and everything is working properly. Complete.
Near Austin, TX 78749
Luis
Job Details:
01/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
Arrived on site for cooling issue. Per customer some morning freezer is at 35° checked fresh food temp reading around 40° ran diagnostics thermistor reading 70° called tech support for on going issue per tech support need to ohm out thermistor by control. 7k ohms. At P5 3-4 connector. Per tech support thermistor good and recommended to replace control. Installed a new main control. File #7726212355
Near Round Rock, TX 78665
Dylan T.
Job Details:
01/13/2020
MICROWAVE KITCHENAID KMHS120ESS8
Arrived on site customer complaint was microwave was doing the same thing as before replace the control board fix part of the problem but it’s still not switching speeds on the fan part was not working properly need to order it again; ordrng 1 W11230994 (motor-fan)
Near Round Rock, TX 78664
James
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site and found fresh food evaporator completely frozen and fresh food temps at 55 degrees. Customer will thaw unit so that repairs can be made. Ordering control, ui and fan harness to repair defrost issue caused by communication error with thermistors in fresh food evaporator. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11330931 (UI)"
Near Austin, TX 78733
Wesley
Job Details:
01/13/2020
WASHER MAYTAG MHW5630HW0
Arrived onnsite for occasional error. and found unit with f4e1 f0e5 and cleared codes and ran a quick diagnostics. All else checks good. Advised customer on use and care. No ongoing issue detected.
Near Austin, TX 78731
Paul
Job Details:
01/13/2020
DISHWASHER KITCHENAID KUDE70FXSS0
"Arrived onsite for the dishwasher that is cutting off mid cycle. I checked stored error codes and found F8E1, F6E6, F6E1, & F2E1. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I found nothing wrong with the fill valve or drain valve. All selections on the control panel are working as designed. I checked all the wire harness and found all the connections good. At this time the unit is working as designed.
Near Buda, TX 78610
Robert
Job Details:
01/13/2020
WASHER MAYTAG MVWX655DW1
"Arrived on job for complaints of drawer leaking, upon inspection we found the drawer was not working correctly and control not working, as we checked the parts we saw the control and housing were the wrong model. Office to reschedule. ; ordrng 1 W10678676 (housing) and 1 W10803588 (cntrl-elec)"
Near Bee Cave, TX 78738
Luis
Job Details:
01/13/2020
REFRIGERATOR JENN-AIR JS48CSFXDA
"Arrived on site for failed inverter and power supply. Installed a new power supply and inverter powered unit on, compressor and fans powered on. Unit will need 24hrs to reach temp.
Near Georgetown, TX 78633
Lou
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10
"arrived on site to refrigerator temps. Upon further inspection, I tested temps in the FC=13 degrees, RC=53 degrees and icebox=26 degrees. Removed the FC door and drawers and found a large block of ice on the Evap cover/evaporator. Placed the unit in diagnostics and tested the defrost bimetal and found it open. I advised the customer of my findings. No water leaks observed during service.; ordrng 1 WPW10514110 (motor evaporator)"
Near Pflugerville, TX 78660
Al
Job Details:
01/13/2020
RANGE WHIRLPOOL WFG320M0BS3
Arrived to inspect range tripping breaker.Confirmed the complaint and access the breaker box and noticed the entire house is Arch fault or GFCI.Advised customer Whirlpool recommendation is the unit be on standard breaker.Customer to contact builder to get issues corrected.Nothing groundedNo parts installed Job complete
Near New Braunfels, TX 78130
Richard
Job Details:
01/13/2020
REFRIGERATOR KITCHENAID KRFC704FSS00
Arrived onsite to install new door hinge cover previously ordered. During installation found that the cover is the wrong color. Reordered cover. Customer then stated the refrigerator is no longer cooling after the installation of the new last visit. Refrigerator and freezer compartment are at 70 degrees. Compressor and condenser fan are not running. Replace high voltage control board. That did not fix issue. Ran diagnostics and found that the User interface control board on the side of door is not functioning properly. Ordering parts. Office to reschedule. ; ordrng 1 W11039890 (cntrl-elec) and 1 W11131873 (cntrl-elec) and 1 W11199487 (cover)
Near Austin, TX 78746
Wesley
Job Details:
01/13/2020
DISHWASHER KITCHENAID KUDS01FLSS6
Arrived onnsite and found upper spinner had issue Replaced spinner and advised latch also needed replacement All else checks good.
Near San Marcos, TX 78666
Leonardo
Job Details:
01/13/2020
MICROWAVE KITCHENAID KMBP100ESS03
Arrived on site to test unit for unit burning food. Test unit and unit test good could not find any issues with unit. Showed customer how to put the unit at lower percentage of power due to higher watts then what food is calling. Job complete.
Near Lakeway, TX 78734
Paul
Job Details:
01/13/2020
OVEN WHIRLPOOL WOD51EC0AS02
Arrived onsite for the double wall oven that the customer heard a pop and now it’s dead. I found the circuit breaker off on arrival. I tried powering on and it tripped instantly. I found the oven harness with a 50 amp plug installed on it. I found the plug installed upside down causing the harness to go up and loop down. I found the plug shorted out and explained to the customer they needed to call an electrician. I found no issues with the oven controls visually.
Near Round Rock, TX 78665
James
Job Details:
01/13/2020
DRYER WHIRLPOOL NED4655EW1
Arrived on site and installed new front bearing. Tested operation and found unit working properly. Job complete
Near Austin, TX 78756
Luis
Job Details:
01/13/2020
REFRIGERATOR FRIGIDAIRE KBSN608ESS00
"Arrived on site for temp issues. Found display reading 57° reset over temp button,ui displaying correct temp. instructed customer on control not sensing a degree change in 7 min over temp will flash."
Near Austin, TX 78728
David Z
Job Details:
01/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site to diagnose dishwasher that was not drying dishes fully. Ran diagnostic and verified proper function through diag cycle. Found customer was not using rinse aid. Advised customer that they need to utilize rinse aid, high temp options and run their hot water before a cycle. These corrective actions will resolve the drying issue. No water leaks found at time of service. Call complete."
Near Austin, TX 78738
Robert
Job Details:
01/13/2020
FREEZER MAYTAG MZF34X20DW03
"Arrived on job for complaints of bad defrost, per last tech we replaced the top control board and retested, passed all tests.
Near Marble Falls, TX 78654
James
Job Details:
01/13/2020
REFRIGERATOR MAYTAG MFI2568AEB
Arrived on site and tested operation. Found ice has formed on top of evaporator and fan blades hitting ice. Accessed evaporator and found that there is a ball of ice on exchanger and no frost pattern. Evaporator is sweating and unit not cooling properly. Unit has a failing compressor and will need new compressor and discharge tube to repair.
Near Horseshoe Bay, TX 78657
James
Job Details:
01/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived on site and tested operation. Found very little water flow at dispenser and ice maker. Found good flow with bi pass installed but filter head drips water when nothing installed. Unit has failed filter head and will need new to repair. Part is expart and office will need to schedule return service; ordrng 1 W11346622 (FILTER HEAD)
Near Leander, TX 78641
Lou
Job Details:
01/13/2020
DISHWASHER LG LDS5040BB
"arrived on site to inspect dishwasher error code. Upon further inspection, I turned the unit on a normal wash and it began to dispense water into the tub, but when the motor was to come on, the unit shut down and showed error code LE. I drained the water from the unit and removed the toeplate and found lots of debris under the unit. After inspecting under the unit, I found where some wiring damaged. I advised the customer of my findings and advised that the wiring harness will need to be replaced as will the sump/motor assembly. I am ordering the main harness ad will return with the sump/motor assembly and a CNOTE-AUTHORIZATION. No water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 EAD61906701 (MAIN HARNESS)"
Near Austin, TX 78746
Wesley
Job Details:
01/13/2020
DISHWASHER BOSCH SHE863WF5N
Arrived on site for leaking and used existing mounting equipment to restore safe leak free position to prevent further leaking. All checks good.
Near Austin, TX 78748
Kevin
Job Details:
01/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS00
"Arrived on site and inspected refrigerator and found it is not cooling, inverter is flashing twice, three-way valve is making a ticking noise, interior lights are not on, spoke with tech line and they requested that pantry UI be removed and refrigerator power cycle. After reconnecting refrigerator to power lights are on user interface is accessible and all functions appear to have returned. Tech line recommended replacing the harness and pantry UI, left original pantry UI in place but it is disconnected 7726416335; ordrng 1 W11170612 (HARNESS PANTRY UI) and 1 WPW10769076 (cntrl-elec)"