Near Austin, TX 78728
Paul
Job Details:
09/26/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived onsite for the dishwasher that’s not draining. I found the drain pump getting voltage and humming but not turning. I removed the drain pump and found it defective. I replaced the drain pump and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Paul
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Arrived onsite for the refrigerator with frosting issues in the FC and the FC light not working. Mr also stated the ice maker was changing from cubed ice to crushed ice on its own. I found the FC clear of any frost and ice when I arrived. I found ice on the door switch lever keeping it from opening fully. I removed the ice and the switch and light work properly. I explained to the customer that the door more than likely had stayed cracked open on the right side because they have a good seal and this is why the frost went away on its own. I tested the UI switching between crushed and cubed ice. I found the UI shorting out causing the ice selection to change and the ice door to not function correctly. I changed the UI and retested. All is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details:
09/26/2019
WASHER WHIRLPOOL WFW96HEAC0
"arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. I cleared the code and continued with testing. The unit operated as designed showing no error codes at the end of testing. Following the tech sheet for t(e error code, I tested the control and sensor, but was unable to get a good reading due to faulty leads. I removed and replace the sensor and retested and again the unit operated as designed. The customer advised that the unit did not function correctly on Whites mode and Cold Wash mode. I began a test on whites mode and the unit slowly dispensed water (hot). I am ordering the flow meter, diverter valve and CNOTE-AUTHORIZATION and will return with the water valve and control. Will need authorization for all four parts ad office to schedule return service. As I was explaining the issues with the unit, the customer advised that when trying to stop the unit by pressing the power but
Near Austin, TX 78738
Luis
Job Details:
09/26/2019
ICE MACHINE KITCHENAID KUID508ESS2
"Arrived on site for compressor powering off. Replaced relay and overload,ran diagnostics compressor powered on and stayed on,frost forming on evaporator plate. Reassembled unit,powered unit on water and pumps working"
Near Horseshoe Bay, TX 78657
James
Job Details:
09/26/2019
ICE MACHINE KITCHENAID KUIC15POZP2
"Arrived on site and tested operation. I found no ice produced and ran diagnostics. I found reservoir drain pump not draining reservoir and leaking. I also found that the evaporator just hisses and makes a gurgling sound when reversing valve tested. No frost pattern formed after 5 minutes of compressor running. Unit has a failed sealed system and will need new compressor, drier, stub, evaporator and drain pump to repair. ; ordrng 1 CNOTE (3HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10489125 (pump) and 1 WPW10605286 (compressor)"
Near Pflugerville, TX 78660
Scott
Job Details:
09/26/2019
RANGE WHIRLPOOL WFC310S0ES3
Arrived on site for bent hinge . Replaced right side hinge . Oven door is now closing properly . Job complete
Near Austin, TX 78728
Tyler B.
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Arrived on site for unit making fan noise. Found evap was frosted up again. Cleared ice and replaced harness and fan am set to 8hr defrost and tested good. No leaks on site
Near Austin, TX 78705
Wesley
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM00
Arrived onnsite And found icemaker not operating due to ice blockage. Cleared ice blockage and restored function. All checks good.
Near Austin, TX 78717
Lou
Job Details:
09/26/2019
MICROWAVE WHIRLPOOL WMH53521HZ3
"arrived on site to inspect mice venthood light not working. Upon further inspection, I found that the light was burnt out. I removed and replaced the bulb ad tested. Unit operated as designed. Job completed."
Near Austin, TX 78750
Lou
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and no water came out. I disconnected the water line at the top left hinge and blew through the water tube to clear it and it was clear. When I removed the UI, I found that the top right corner of the dispenser pad was cracked so I removed and replaced the both pads. I checked the valve and found it open. Removed and replaced the the valve and retested and the unit dispensed water. Also found that the units water line is connected directly into the RO system. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Austin, TX 78703
Leonardo
Job Details:
09/26/2019
MICROWAVE WHIRLPOOL WMH53521HZ3
Arrived on site to test unit for sparking issues. Tested unit found waveguide burned out. Replaced waveguide. Tested unit and no sparks occurred during test. Job complete.
Near Austin, TX 78732
Andy
Job Details:
09/26/2019
WASHER WHIRLPOOL WFW6620HC0
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78735
Luis
Job Details:
09/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site for water leaking. Per customer water leaked after last repair and hasn’t leaked since. Found no water in fresh food or freezer compartment. Removed compressor cover found no signs of leaking,checked drain pan no cracks in pan. Possible water leaked due to residue water from prev repair."
Near Georgetown, TX 78626
Al
Job Details:
09/26/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Arrived to inspect refrigerator with intermittent cooling.Customer advised they’ve lost power several time recently.The refrigerator has had several power failures.I confirmed the complaint and removed and replaced the main HV control.Reassembled and unit tested as designed.All water lines were dry at the end of service
Near Nolanville, TX 76559
Arthur B.
Job Details:
09/26/2019
DRYER MAYTAG MEDB835DW4
Arrived onsite to install new UI and control to dryer from prior tech’s diagnosis. Removed and replaced both parts. Reassembled and tested. Dryer now works as intended.
Near Round Rock, TX 78665
Al
Job Details:
09/26/2019
DISHWASHER WHIRLPOOL WDF520PADB7
"Arrived to inspect leaking dishwasher.Removed kick plate and ran diagnostics test mode and spotted the leak in the back left portion of the tub, leaking through the tub onto the floor underneath the unit.Open the unit and found the element burned through the tub causing it to leak.Repair will require a tub, heater, authorization, 2 hours.All previously ordered parts will be used on return service call.Needs more work ; ordrng 1 CNOTE (2HOURS) and 1 CNOTE (AUTHORIZATION ) and 1 W10804026 (DISHWASHER TUB)"
Near Austin, TX 78758
Tyler B.
Job Details:
09/26/2019
DRYER WHIRLPOOL WED560LHW0
Arrived on site. Was advised by management that u it no longer needs service
Near Austin, TX 78738
Andy
Job Details:
09/26/2019
REFRIGERATOR KITCHENAID KRFC704FSS00
"Arrived on site to install previously diagnosed parts. Found UI is not actually needed, Removed failed fill tube assembly and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Round Rock, TX 78664
Paul
Job Details:
09/26/2019
WASHER MAYTAG MVWB835DW4
"Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gear case and the clutch after testing the unit with the wash plate removed and hearing the loud popping noise the customer described when the unit would change direction and turn clockwise during agitation. I ran service step 52 to calibrate and step 51 to test. The unit completed the cycle, sounded normal, and all test passed."
Near Austin, TX 78747
Luis
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived on site for door issues. Found excessive amount of rust on both doors,deep rust marks both doors uploaded pictures to sd-quick pic ordering both doors. ; ordrng 1 13107554SQ (FRESH FOOD DOOR SS) and 1 13109217SQ (FREEZER DOOR SS) and 1 WPW10393265 (NAMEPLATE)"
Near Austin, TX 78749
Luis
Job Details:
09/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for temp issue in fresh food and ice for in gin freezer. Found fresh food upper compartment warmer then bottom section,found water droplets in freezer as if unit is defrosting and then powering back on. Ran diagnostics found compressor not powering off during diagnostics,ran fresh food fan good strong air flow on upper vents,ran thermistor test passed,ran freezer thermistor test passed,ran fan test passed,checked door seals good. Diagnosed faulty control,removed control installed a new main control"
Near Pflugerville, TX 78660
Cliff
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ02
Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found icemaker possibly double filling. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Al
Job Details:
09/26/2019
DISHWASHER KITCHENAID KUDE60HXSS5
"Arrived to inspect unit shutting off before cycle finished.Ran diagnostics test mode and unit filled with suds, even without any soap inside.Found the error was caused by excessive suds, which contributed directly to unit shutting off.Customer uses pods that are 5x’s concentrated.Unit now works as designed.
Near Austin, TX 78754
Scott
Job Details:
09/26/2019
MICROWAVE WHIRLPOOL WMH32519HZ1
Arrived on site for loud humming noise from microwave . Found diode burned . Replaced mag cap diode . Tested unit . Heating water to WP specs . Job complete .
Near New Braunfels, TX 78130
Kevin
Job Details:
09/26/2019
DISHWASHER KITCHENAID KDTM404ESS2
"Arrived on site and found all plastic components of upper rack are broken or breaking, all pieces will need to be brought back in order to correct issue. No water leaks from connections at time of service.; ordrng 4 WPW10195839 (dishrack adjuster)s and 1 WPW10195840 (positioner) and 2 WPW10250160 (clip)s and 2 WPW10250162 (cover)s and 1 WPW10588164 (housing) and 2 WPW10588165 (housing)s"
Near Austin, TX 78744
Robert
Job Details:
09/26/2019
WASHER WHIRLPOOL WTW7500GC0
Arrived on job to replace gearcase and wash plate. After replacement ran calibration and diagnostics test. No leaks detected at time of service.
Near Kingsland, TX 78639
James
Job Details:
09/26/2019
RANGE WHIRLPOOL WFE525S0HZ1
Arrived on site and replaced all damaged parts. I found that the console panel was black stainless in the box and should have been stainless. Reordering console; ordrng 1 W11158166 (CONSOLE)
Near Austin, TX 78704
Leonardo
Job Details:
09/26/2019
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site to test unit for self dispenser door gasket coming off. Replaced dispenser test unit for leaks. No leaks present at this time. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
09/26/2019
VENTHOOD WHIRLPOOL KVUB406GSS00
Arrived on site for vent hood lights when power on light will flicker then power off. Inspected unit and work area. Tested operations. Gained access to control and led driver and tested voltage. Found voltage going LED control and found LED driver losing voltage going out. Replaced LED control and tested operation. All tested good.
Near Leander, TX 78641
Lou
Job Details:
09/26/2019
DISHWASHER KITCHENAID KDFE104DWH5
"arrived on site to install previously diagnosed and ordered parts. Before repairing the unit, the customer provided POP. I removed and replaced the wiring harness and sump/motor assembly and mounted the unit to the cabinets. I tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details:
09/26/2019
DRYER MAYTAG MEDB880BW0
"Arrived on site for customer complaint of noise issue, found repair kit was needed, I replaced repair kit, unit tested good.
Near Burnet, TX 78611
James
Job Details:
09/26/2019
OVEN WHIRLPOOL WOS72EC0HS01
"Arrived on site and tested operation. I found communication error and blower speed error. Tested on bake cycle and unit canceled cycle with f8e0. Unit will need new UI, control and blower to repair; ordrng 1 W11248652 (BLOWER)"
Near Meadowlakes, TX 78654
James
Job Details:
09/26/2019
DRYER WHIRLPOOL WED5000DW2
Arrived on site and found door gasket coming off. Installed new gasket and instructed customer to leave door closed for 24 hours to allow adhesive to cure. Job complete
Near Lakeway, TX 78734
Andy
Job Details:
09/26/2019
WINE COOLER KITCHENAID KUWR204ESB00
Arrived on site for wine cooler not cooling. Upon arrival unit was unplugged and at room temperature. Plugged unit in and found lights working but compressor and both fans not running. Found failed control. Removed failed part and replaced with new tested unit and all operations are normal. No water leaks present at time of service.
Near Blanco, TX 78606
Brandon
Job Details:
09/26/2019
REFRIGERATOR KITCHENAID KRFF507HBS00
"Arrived on site to replace ice door and repair the liner, I repaired the liner and installed the ice door, if problem continues, will need to replace left side door."
Near Austin, TX 78752
Joseph C.
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for “doors uneven” complaint. Inspected unit and found doors uneven. Adjusted front rollers until doors lined up. No leaks detected, at time of service."
Near Austin, TX 78746
Leonardo
Job Details:
09/26/2019
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived on site to test unit for not starting. Test unit and found unit not draining not allowing unit to start. Found glass in drain motor, removed glass and Tested unit and was draining properly at this time. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"arrived on site to install previously diagnosed and ordered parts. Pre the recommendations of Techline due to a noisy valve, I removed the water line from the wall to the unit and replaced it with an apex line and I attached a reducer in between the line and the unit. Tested the water dispenser and the unit was quiet with no more valve chatter. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, TX 78758
Tyler B.
Job Details:
09/26/2019
DRYER WHIRLPOOL WED560LHW0
Arrived on site for noisy unit. Ran u it and found vent tube in unit rattling. Removed panel and was able to stop vent from vibrating. And tested good
Near Austin, TX 78748
Luis
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM00
"Arrived on site for no ice. Ran icemaker through a cycle icemaker ran through a cycle and filled with water,forced a fill to double check water flow good unit working as designed."
Near Austin, TX 78717
Thomas L.
Job Details:
09/26/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site to inspect unit that is not washing properly. Tested unit to find lower wash arm was not properly clipped onto the wash pump. Corrected loose wash arm situation and tested. Operations are normal. Water connections are dry. Informed the customer that a GFCI breaker is not recommended by manufacturer.
Near Austin, TX 78758
Tyler B.
Job Details:
09/26/2019
WASHER WHIRLPOOL WFW560CHW0
Arrived on was advised by management that customer will need rescheduling ; schdld next appmnt for 10/1 TUE !
Near New Braunfels, TX 78130
Kevin
Job Details:
09/26/2019
MICROWAVE WHIRLPOOL WMH32519FS0
"Apt 1031, Arrived on site and found fuse has failed, after replacing fuse, Switches and interlocks, microwave will now operate properly. Job complete"
Near Pflugerville, TX 78660
Paul
Job Details:
09/26/2019
WASHER MAYTAG MVWX700XW2
"Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the capacitor but before replacing it I tested it again and found it showing 35mf. I tested the unit and found the motor locking up when energized. The motor would spin freely without power to it. I replaced the motor, ran the calibration and auto diagnostics cycles. The unit completed the cycles and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL KFIS29BBMS02
Arrived on site to diagnose a refrigerator that is not producing ice consistently. Tested unit and found cooling consistent but icemaker slow to produce. Homeowner stated icemaker has already been replaced by another company. Issue most likely with dispenser and main controls. Homeowner wishes to think about repair prior to approving.
Near Leander, TX 78641
Jonathan S
Job Details:
09/26/2019
DRYER MAYTAG MEDX655DW1
(JM) Arrived on site for dryer that would not complete cycle. Customer stated that during heavier loads that it would complete the cycle and dry but on light loads it would intermittently not dry. Inspected unit and work area. Tested dryer temperatures and got readings of 115-160 degrees. Checked the back of the unit for ventilation and found minor lint build up. Advised customer of build up and recommended to have dryer vent cleaned. Spoke with customer on moisture sensor and user care guide.
Near Marble Falls, TX 78654
James
Job Details:
09/26/2019
RANGE WHIRLPOOL WFE770H0FZ2
Arrived on site and installed new fuse. Unit tests good. Job complete.
Near Austin, TX 78759
Scott
Job Details:
09/26/2019
REFRIGERATOR KITCHENAID KRFF300EWH01
"Arrive on site for no ice also was informed at unit is not dispensing water. Water did check good from wall, can hear valve actuator but no water replaced dual valve . Still not dispensing ordering inlet single valve . Also ordering filter head , more then likely not needed but will have on hand . Nonwater leaks detected. Return 10/1 r. Request am only . ; ordrng 1 W10844267 (housing) and 1 WPW10238100 (valve-inlt)"
Near Round Rock, TX 78665
Al
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM10
"Arrived to inspect refrigerator cooling issues.Ran diagnostics test mode and frost pattern was never present.The customer will need a sealed system repair and after quoting her, she decided to simply purchase a new unit.
Near Dripping Springs, TX 78620
Brandon
Job Details:
09/26/2019
DISHWASHER KITCHENAID KDTE334GPS0
"Arrived on site to replace hinges and latch, after replacing parts, door closed as designed."
Near Bee Cave, TX 78738
Andy
Job Details:
09/26/2019
DISHWASHER GE GLDT696D00SS
"Arrived on site for dishwasher not draining, and not washing. Tested and inspected unit and found glass in drain pump damaging pump. No voltage going to drain pump due to failed control and no wire harness issues. Sump assembly seems to be operating. When running unit noticed leaks from unit. Unit is also not installed properly. Informed customer on what was found and on costs and customer has decided on getting a new unit. Customer is aware of unit water leaks.
Near Austin, TX 78757
Joseph C.
Job Details:
09/26/2019
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site for “controls, on display performing erratically” complaint. Inspected unit and found console to be faulty. Removed and replaced console. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78728
Paul
Job Details:
09/26/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB01
"Arrived onsite for the refrigerator that ice comes out of the dispenser when the bin gets full and the ice door is not closing. I found that this was not the customers complaint at all. The customer thought that when the bale arm was lifted on the ice maker that it would turn off the dispenser function and I explained to the customer that this only shuts off the ice maker. I explained to the customer that they needed to lock the control panel to stop ice from dispensing when the paddle is pressed. The customer was wanting to keep ice from dispensing but wanted the water paddle working at the same tome for their kids. I explained that this was not possible, that when the panel is locked it turns off both water and ice functions. Call complete."
Near Round Rock, TX 78664
Cliff
Job Details:
09/26/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to diagnose a dishwasher that is not draining. Found plug not removed from garbage disposal. Removed plug and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details:
09/26/2019
RANGE WHIRLPOOL WFG505M0BS3
Arrived on site and found customer needs to reschedule due to his wife not feeling well. Office to contact customer to reschedule. ; ordrng 1 SEENOTE (RESCHEDULE )
Near Lakeway, TX 78734
Andy
Job Details:
09/26/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03
Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 WPW10251076 (ICE MAKER )s
Near Austin, TX 78731
Tyler B.
Job Details:
09/26/2019
WASHER MAYTAG MVWB800VQ0
"Arrived on site for unit loud during spin. Found bearing had failed. Gave cust a detailed description of what happened and how we repair it, gave customer the option of having the bearing installed but she also stated unit would leak sometimes, told her we can do the outer tub and fix both issues side it comes with bearing and shafts pre installed. ordrng 1 W10193887 (tub-outer)"
Near Lakeway, TX 78734
Andy
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00
"Arrived on site for refrigerator not cooling. Tested and inspected unit and found FC temperature within range and RC temperature running warmer then to be expected. Inspected door gasket and found no issues. Found ice buildup on RC evaporator and evaporator cover. Found no service pointer on this issue. Did find that thermistors, controls, evap fan and evap cover will need to be replaced to properly repair unit. No water leaks present at time of service.
Near Austin, TX 78748
Robert
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Near Austin, TX 78703
Wesley
Job Details:
09/25/2019
DISHWASHER WHIRLPOOL WDF550SAHS0
Arrived onnsite and found unit panel cover still on preventing good operation. Removed panel and advise maintenance on unit status. All checks good.
Near Georgetown, TX 78628
Jonathan S
Job Details:
09/25/2019
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for oven having error F8-E0. Performed diagnostics mode and verified fault code. Tested cooling fan and found not operating on low speed. Gained access to control and tested voltage to fan on low speed and found none. Removed control and installed new. Tested operation and found voltage going to fan motor and motor making humming sound. Gained access to motor and tested windings and found within range. Tested fan to see if it would spin freely and found nothing interfering with fan. Removed fan and removed and installed new.
Near Temple, TX 76504
Chase
Job Details:
09/25/2019
DRYER AMANA NED4655EW1
Arrived on site found that unit just had a loose wire when I took the back panel off ran the unit everything’s good
Near Harker Heights, TX 76548
Al
Job Details:
09/25/2019
WASHER MAYTAG MVWB835DW4
Arrived to inspect washer not advancing.Ran diagnostics test mode and discovered a stuck UI error code.Recalibrated the unit and allowed the customer to select the selections she was have issues with and unit tested as designed.Problem fixed.All water lines were dry at the time of service.Job complete
Near Temple, TX 76504
Chase
Job Details:
09/25/2019
WASHER AMANA NTW4516FW3
Arrived on site found the washer just need to drain hose all lines are dry
Near Georgetown, TX 78626
Jonathan S
Job Details:
09/25/2019
RANGE WHIRLPOOL WFG745H0FS1
Near Austin, TX 78704
Wesley
Job Details:
09/25/2019
WASHER MAYTAG MVWX655DW1
Arrived onsite for unit not finishing a wash cycle. Found low water condition error and found unit drain hose inserted 2 and half to 3 feet down the standpipe. Corrected install. Unit is now operating as designed.
Near Buda, TX 78610
Robert
Job Details:
09/25/2019
WASHER WHIRLPOOL WTW8040DW4
"Arrived on job for complaints of washer not completing cycle. Ran diagnostics and got code F0E3 over load, F7E0 loss of power and F2E1 stuck button. Found the drain hose too far in drain. Corrected hose placement."
Near Georgetown, TX 78633
Jonathan S
Job Details:
09/25/2019
WASHER WHIRLPOOL WET4024EW0
"Arrived on site for washer making grounding sound durning spin cycle. Performed diagnostics and tested spin operation, no abnormal noise occurred. Ran unit on rinse cycle. Gained access to gear case and inspected, found leaking oil. Found drain pump or motor making high pitched sound. Disconnected drain pump from motor and noise no longer occurred. Will need to replace pump and gearcase. ; ordrng 1 and 1 WP3363394 (DRAIN PUMP)"
Near Austin, TX 78704
Wesley
Job Details:
09/25/2019
DISHWASHER KITCHENAID KDTM404ESS3
Arrived onnsite and found unit operating as designed. Found uppermost spinner dislodged. Retainer is not broker. Re installed spinner. All checks good. Advised. Ustomer on use and care.
Near Georgetown, TX 78626
Jonathan S
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Near Austin, TX 78749
Robert
Job Details:
09/25/2019
REFRIGERATOR MAYTAG MFC2062FEZ03
Arrived on job to replace main control and UI control. After replacement program control and unit started normally. No leaks detected at time of service.
Near Austin, TX 78731
Tyler B.
Job Details:
09/25/2019
MICROWAVE WHIRLPOOL WOCA7EC0HN02
"Arrived on site for unit display not working, got to work but had lines, after 15 minutes display dimmed out. Unit will need console to complete repair ; ordrng 1 CNOTE (OFFICE RS) and 1 W11299282 (console)"
Near Leander, TX 78641
James
Job Details:
09/25/2019
WASHER WHIRLPOOL WTW6700TW1
Arrived on site and tested operation. I found the bearings were faulty in previously installed kit. Installed new and tested operation. Unit tests good. Job complete
Near Elgin, TX 78621
Scott
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL MFI2568AES
"Arrived on site for knocking noise . Condenser fan and compressor checked good . Found freezer set too low and causing small ice build up around evap fan . Customer instructed about temp . Thawed out fan , all noises stopped . No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78626
Jonathan S
Job Details:
09/25/2019
DISHWASHER MAYTAG MDB4949SDE2
"Arrived on site for dishwasher making grinding noise. Performed diagnostics mode, no error codes. Monitored test cycle and found motor at fault. Will need to replace sump assembly.
Near Georgetown, TX 78633
Thomas L.
Job Details:
09/25/2019
RANGE WHIRLPOOL GW397LXUS06
Arrived on site for some of you on the touch panel not working. The unit has a failing touch panel. Replaced touch panel. All numbers and operations are now correct.
Near New Braunfels, TX 78132
Kevin
Job Details:
09/25/2019
DRYER MAYTAG MED6630HW0
"Arrived on site and found saved error codes F3E3, customer says dryer was also flashing F6E2 communication error between ACU and HMI. But this is error is not in memory. ; ordrng 1 W11310058 (CONSOLE) and 1 W11316625 (HARNESS) and 1 WP8577274 (thermistor)"
Near Lampasas, TX 76550
Al
Job Details:
09/25/2019
DISHWASHER KITCHENAID KDFE104HBL0
"Arrived to inspect leaking dishwasher.Removed kick plate and noticed the unit was not leveled on the left side, which was causing it to leak.Removed and replaced the gasket.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete"
Near Del Valle, TX 78617
Joseph C.
Job Details:
09/25/2019
WASHER WHIRLPOOL MVWX655DW0
"Arrived on site for “noisy operation and poor wash performance” complaint. Inspected unit and found worn splines, in washplate. Removed and replaced washplate. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78729
Lou
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"arrived on site to inspect refrigerator ice maker. Upon further inspection, I tested temps in the FC=9 degrees & RC=39 degrees. I removed the ice bin and found a large amount of ice built up in the ice maker and housing. I removed the ice maker and found two pieces of styrofoam insulation in the fill tube water chute. I removed all of the ice build up and replaced the ice maker. Also found ice built up inside the fill tube and I removed it. Placed the ice maker back into the housing and tested and the water dispensed into the tray and the ice maker began to harvest. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details:
09/25/2019
WASHER WHIRLPOOL WTW8040DW4
"arrived on site to inspect washer not spinning/clothing soaked at end of cycle. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed again showing no error codes at the end of testing. I removed the water hoses and found corrosion inside the hoses and found some debris inside the screens of the valve. I removed and replaced the water valve housing and calibrated the unit. Retested the unit and it operated as designed again. I advised the person in the home of my findings/repairs and advised that both hoses would need to be replaced. No water leaks observed during service, job completed. I attempted to contact the customer with no avail. Left message."
Near Georgetown, TX 78633
Thomas L.
Job Details:
09/25/2019
DRYER WHIRLPOOL MEDB855DC4
Arrived on site for unit that will not start. Tested unit and found that the unit has a failed drive motor. Motor hums but will not drive the drum.; ordrng 1 W10824899 (motor-drve) and 1 WP697772 (wheel)
Near Leander, TX 78641
Jonathan S
Job Details:
09/25/2019
MICROWAVE KITCHENAID KMBP100ESS01
Arrived on site for microwave that would intermittently reopen shortly after being shut to replace the hinges. I inspected the unit and work area. Removed the failed hinges and replaced with new part. Tested operations and all tested good.
Near Austin, TX 78723
Joseph C.
Job Details:
09/25/2019
WINE COOLER WHIRLPOOL WUW35X24DS
"Arrived on site for “beeping, while door is shut” complaint. Spoke with Dustin, at Tech Line(Ref# 7725950380). Performed hard restart on unit. Unit is performing as designed."
Near Austin, TX 78759
Joseph C.
Job Details:
09/25/2019
WASHER LG WT7100CW.ABWEUUS
"Arrived on site for “vibrating and noises” complaint. Inspected unit and found rear right suspension unattached. Reattached suspension. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Seguin, TX 78155
Kevin
Job Details:
09/25/2019
REFRIGERATOR KITCHENAID KBRC36SMS00
"Arrived on site and found refrigerator is in a trailer that was recently moved , during the move the entire Refrigerator fell forward smashing into island countertop and falling to the floor. Frame has been damaged, both doors are not closing properly, there is frost buildup in the freezer blocking airflow through the fresh food section.
Near Red Rock, TX 78662
Cliff
Job Details:
09/25/2019
WASHER WHIRLPOOL MVWC565FW1
Arrived on site to diagnose a washing machine that will not spin. Found drain pump not functioning due to debris in pump. Removed all debris and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Wesley
Job Details:
09/25/2019
MICROWAVE JENN-AIR JMW2430DP03
Arrived on site and reset unit and found unit operating as designed. Advised customer on use and care. All checks good.
Near Killeen, TX 76549
Chase
Job Details:
09/25/2019
WASHER MAYTAG MVWB835DW1
Arrived on site to diagnose washer ran unit several times through test mode and regular running it The only thing I could fine with the lid was broken and it was not walking properly all lines are dry; ordrng 1 W11259006 (lid)
Near Buda, TX 78610
Leonardo
Job Details:
09/25/2019
DISHWASHER WHIRLPOOL WDF330PAHS2
Arrived on site to test unit. For not draining. Tested unit found glass stuck in drain motor. Removed glass. Test unit draining correctly no leaks present at this time. Job complete.
Near Austin, TX 78757
Luis
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site for no cool. Removed compressor cover,checked pressures low side at -20 high side @ 125 while checking high side can heat hissing noise from cap tube,diagnosed leak at cap tube inside of liner,called tech support with finding,per tech support information being sent to product review team
Near Round Rock, TX 78664
Paul
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04
Arrive onsite for the refrigerator with interior lights not working. I found one of the LED’s out on the RC module. The module will need to be replaced. Call complete.
Near Austin, TX 78757
Paul
Job Details:
09/25/2019
WASHER WHIRLPOOL LTE5243DQA
"Arrived onsite for the washer that flooded the home. I visually checked all the connections, hoses, valve, and pump. I could not see anything wrong. I tested the unit by filling it with a small amount of water and then putting the unit in a drain and spin. I found the customers house drain restricted and backing up. I explained to me that they needed to get a plumber to clear the drain and that the washer was not leaking.
Near Austin, TX 78717
Lou
Job Details:
09/25/2019
COOKTOP WHIRLPOOL WCG97US6HS00
"arrived on site to inspect cooktop noises. Upon further inspection, the customer advised that the middle burner will make a “thumping” noise. I removed the cooktop to inspect the orifice holders and spark module and found where a spill had occurred on the middle burner and gone inside the burner box. I advised the customer that the noise is due to the spill. I advised that if the burner is hot and liquid gets on the burner it can cause a popping noise. Using my liquid gas leak detector, I checked all gas connections and all checked good. I checked all Ignitor connections and all were good as well. I advised the customer when they have a spill to clean it immediately to prevent the burners from malfunctioning. No gas leaks detected during service, job completed."
Near Austin, TX 78751
Joseph C.
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRS586FIEM04
"Arrived on site for “no ice production” complaint. Inspected unit and found ice maker unplugged. Reconnected harness. Tested and refilled ice maker. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78734
Andy
Job Details:
09/25/2019
ICE MACHINE JENN-AIR JIM159XYRS0
Arrived on site for ice machine no operations. Tested and inspected unit and found outlet that unit is plugged into has no voltage. Plugged unit in another outlet and unit started working properly. Noticed small water leak at drain pump connections. Tighten and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details:
09/25/2019
MICROWAVE KITCHENAID KMBD104GSS
Arrived on site and foundnunit will run but won’t heat. Ordering hi voltage components to repair. House is being remodeled and access to unit is limited. Confirm access to unit on return visit. ; ordrng 1 W11199531 (CAPACITOR)
Near Leander, TX 78641
James
Job Details:
09/25/2019
DRYER MAYTAG MEDB835DW3
Arrived on site and tested operation. I found no faults in memory. Customer stated lights stayed on after cycle shows done but the unit used to only have the done light illuminated. I found that wrinkle prevent option was turned on which will cause display to show cycle currently running until the selected time for wrinkle prevent has run out. Instructed customer of finding. Unit working as designed. Job complete
Near Austin, TX 78723
Joseph C.
Job Details:
09/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived on site for “leaking, while trying to get ice” complaint. Per previous diagnosis, removed and replaced ice paddle. Water line is leaking, at joint mounting, in dispenser. Ordering new dispenser line. Screw missing, from previous visit. Ordering new screw. Request JD, for return visit. No leaks detected, at time of service.; ordrng 1 WPW10308489 (screw GREY) and 2 WPW10386778 (tube-water)s"
Near Austin, TX 78703
Wesley
Job Details:
09/25/2019
REFRIGERATOR KITCHENAID KRFC302ESS00
Arrived onsite and put spacer under door catch. All checks good. Unit is now closing as designed.