We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near New Braunfels, TX 78130
Andrey
Job Details: 08/01/2023
"Arrived on site to test unit for no Ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker and tested it cycled and filled with water, advised customer to monitor and ice production will resume 24-48 job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Matthew
Job Details: 08/01/2023
Arrived onsite to replace motor and capacitor. Replaced parts and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Clifton, TX 76634
Jonathan M
Job Details: 08/01/2023
Arrived on site for a cooktop. That is not igniting the front left burner. Inspected unit and work area. Removed the cooktop and checked all connections. Found the left front burner igniter barely connected onto the spark module. Connected the fitting and reassembled the unit. Tested the unit and the unit began to work and operate as designed. the customer also requested if there was any way to reduce the burner flame sizes. Used a flat head screwdriver to fix the flame heights of all burners. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78758
Paul
Job Details: 08/01/2023
Arrived onsite for a refrigerator making a loud motor grinding noise. The customer had a video of the RC fan making the noise. I explained that the noise was from it hitting ice. When I arrived the unit sounded normal. I ran the fan and it sounded normal. I found the RC average temp showing 37 degrees. The RC max temp was 70 and low temp was 32. I found some ice build up at the drip pan and some styrofoam causing the water to pool up and freeze not allowing it to go down the drain. I removed the styrofoam and the drain is clear. I ran turned the heater on and found it working as designed. I suspect the styrofoam was causing the water to stand in the pan and getting sucked back into the evaporator and fan causing premature ice and frost. The thermistors measured in range. I found no other issues. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78752
Joe Z
Job Details: 08/01/2023
"Arrived on site for not filling. Upon arrival, ran diagnostics and got error code F6-E2 fill valve electrical problem. Removed lower panel to inspect/ test valve. Found harness to valve is not connected. Secured connection and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78702
Luis
Job Details: 08/01/2023
Arrived on site for water leaking. Found fill tube extension not reaching fill cup installed new extension tested icemaker fill passed no leaks.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Dripping Springs, TX 78620
Scott
Job Details: 08/01/2023
Arrived on site for ice maker not making ice . Found wire on grid cutter broken . Replaced cutter . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Del Valle, TX 78617
Joe Z
Job Details: 08/01/2023
Arrived on site for continued icemaker issues. Upon arrival. Contacted tech for assistance. Explained to tech Adrian all that has been done and findings that keep occurring. After series of test tech recommended replacement of Freezer door. Tech gave SR# 7736996552. Need Autho. Office to reschedule ; ordrng 1 LW11038917 (Black stainless door) and 1 Needautho (Need autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elgin, TX 78621
Matthew
Job Details: 08/01/2023
"Arrived onsite to replace failed compressor. Verified compressor had locked up. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near New Braunfels, TX 78132
Andrew
Job Details: 08/01/2023
Arrived on site to replace previously diagnosed RC door gaskets. Found gaskets ordered were correct part number but mispackaged. Spoke with SR and needing to inspect gaskets to ensure correct color(black). Office to reschedule. ; ordrng 2 W10917312 (RC door gaskets(black))s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Round Rock, TX 78681
Paul
Job Details: 08/01/2023
Arrived onsite for a dryer that will not heat and wont start. I found the timer locking up and this cause the knob shaft to split and not turn the timer shaft. The timer and knob both need to be replaced at the same time. I turned the shaft with a pair of pliers and tested the dryer. All works as designed. Ordering W11675852 knob. Marking timer as UORV. The timer is the old part number. Office to RS.; O-emld tckt
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Leander, TX 78641
Maurice R
Job Details: 08/01/2023
Arrived onsite for cooktop burner not igniting. The back left burner takes serval seconds to ignite. The spark was sparking on the wrong side of the burner. I adjusted the burner to make the spark ignite on the right side of the burner. The unit is operating as designed now and no gas leaks detected during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near New Braunfels, TX 78130
Andrey
Job Details: 08/01/2023
"Arrived on site to test unit for burner not working properly, tested unit found shorted rear left burner, replaced infinite switch and burner, tested unit, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Spicewood, TX 78669
Kevin
Job Details: 08/01/2023
Done site and inspected refrigerator and found noise customer is hearing is damper opening and closing. Replaced damper and explained that it will be quieter for a while but noise will come back at some point. Job complete
We serviced a
MAYTAG FREEZER
Model MZF34X18FW07
Near Austin, TX 78753
Vincent
Job Details: 08/01/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was door seal not making a full contact. At arrival customer had some stuff to help the door close better and it looks like what he did fixed the gasket. Unit is now closing properly without any issues. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Jarrell, TX 76537
David Z
Job Details: 08/01/2023
Arrived on site to diagnose microwave with F1E4 error for stuck power relay. Tested unit and confirmed buzzing coming from control when plugged in and doors closed. Replaced control and retested. Verified proper function and heating with a cup of water. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elgin, TX 78621
Matthew
Job Details: 08/01/2023
Arrived onsite to replace faulty electronics. Replaced control and tested. Ran harvest test and ice maker did not complete. Power cycled and again failed. Called tech line as ice maker was recently replaced. Spoke to Kirt SR#7736993884. Tech recommended replacing ice maker. Ordering ice maker. Set for Aug. 10th. ; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
David Z
Job Details: 08/01/2023
"Arrived on site to diagnose range that was not heating past 300, and it took 30 mins to get that far. Examined heating element and found bake element had ruptured causing the failure. Replaced bake element and tested. Verified all working as designed. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Pflugerville, TX 78660
Vincent
Job Details: 08/01/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not working. Tested the icemaker and unit never stopped and called for water. Im ordering a new icemaker. Reschedule to return on 08/07/23. ; ordrng 1 W11548540 (Icemaker)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Del Valle, TX 78617
Joe Z
Job Details: 08/01/2023
Arrived on site for unit not powering on. Upon arrival test polarity and there is no voltage from supply. Found breaker is tripped. Restored power and test unit. Unit is operating as designed. Unit is not tripping Breaker. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76504
Tyler
Job Details: 08/01/2023
Arrived on site for washer needing previously diagnosed gearcase and splutch. Upon arrival reconfirmed failure and installed both parts. Reassembled and tested unit with cloths on normal wash cycle. Found no leaks or abnormal noises. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Andrew
Job Details: 08/01/2023
Arrived on site to test unit for for customer concerned that UI display lights turning off after about two minutes. Showed customer owners manual and stated ui enters sleep mode after two minutes. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Austin, TX 78745
Luis
Job Details: 08/01/2023
"Arrived on site for ice build up. Found ice forming on freezer left corner wall found large gaps between liner and cabinet,gas,et not sealing on corner edge,added adhesive to gaps remolded gas,et checked door seal good. ; used 1 482338 (White adhesive) from stock"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Salado, TX 76571
Tyler
Job Details: 08/01/2023
"Arrived on site for ice machine not making ice, upon arrival confirmed failure, upon further testing I found rec. pump was sporadically/intermittently working. Tried checking for 120vac. Found unit jumping between 8-19vac bu5 when isolating harnesses, transformer and controls couldnt find exact failure, will need office to reschedule once availability of parts is known. W11034363 control, WPW10485951 transformer, W11123917 main harness; ordrng 1 W11034363 (Control) and 1 WPW10485951 (Transformer) and 1 W11123917 (Main harness)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Leander, TX 78641
Lou
Job Details: 08/01/2023
"Arrived on site to inspect dryer clean vent light not turning off and vents are clean. Upon further inspection, I tested the unit and it is operating as designed. The clean filter light did not come on. I inspected the vent at the back of the unit and found it crimped. Using my vent test kit, I tested the airflow to the unit and the first 2 tests failed (photos). I pulled the unit out from the wall and attempted to correct the vent tube and retested and it still failed. I pulled the u;it out further from the wall and straightened the tube and retested and it passed. When I pushed the unit back to the wall, I kept the vent tube straight and rounded and retested again and it passed the airflow test (photos). I advised the customer of my testings and findings and corrections. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Clifton, TX 76634
Jonathan M
Job Details: 08/01/2023
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Customer advised that when they check their refrigerator temperature that it seem to be sitting at 40? and didnt know if that was considered normal. The temperature of the refrigerator and freezer and found the refrigerator sitting at 42?F in the freezer side sitting at 5?F. Found the unit had just kicked over and started to cool again. Did watch temperatures start to decrease again. I advise the customer that so long as the refrigerator side is between 35 and 42? consistently that the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78702
Joe Z
Job Details: 08/01/2023
"Arrived on site for not washing. Upon arrival, ran diagnostics and got error code F4-E3 motor not running. Test unit and fills correctly, just does not begin to wash. Inspected motor, is receiving correct voltage just not operating. Need to replace sump and motor. Replaced sump and mot and test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Vincent
Job Details: 08/01/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is dishwasher retaining water. I found that the drain hose was sagging under the sink and the water was back flowing back into the dishwasher. Also dishwasher has never been used. I explained customer how to drain dishwasher if needed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Waco, TX 76708
Jonathan M
Job Details: 07/31/2023
"Arrived on site for a washing machine that is not filling up with enough water. Inspected unit and work area. The customer advised that the washer does work and just finish out cycles but she does not feel like the unit filled with enough water to actually wash the clothes. She advised that she has had another company come out three times to replace the Control and Valve on this washer and has not seen any difference in her water level. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I did advise the customer that this washer is a low water washer and is pre-programmed based on your cycle selections and water settings. Do you have variances in water level, but that because of the water efficiency standards that are set by the government, the manufacturers hands are tied with how much water they can allow into the washer. Went over the years and care guide with the customer in the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bastrop, TX 78602
Joe Z
Job Details: 07/31/2023
Arrived on site for not cooling. Upon arrival customer rated that a couple of days ago she was able to turn the cooling on buttons and has not had issues since. Ram diagnostics and all test and components passed tests. Instructed customer on how to remove shelves. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Killeen, TX 76549
David Z
Job Details: 07/31/2023
"Unit A. Arrived on site for oven not heating well. On arrival was informed the issue is not the oven heating, but that all cooktop elements are getting hot, then turning off. I tested the unit and confirmed that the elements are actually cycling and going on / off. This is the design of the unit, and I advised the customer that new ranges are designed to cycle per standards. Unit is working as designed. I also informed the customer to make sure any cookware has to be flat on bottom and can not be concave, or it won't contact the element buttons. CAll complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Johnson City, TX 78636
Andrew
Job Details: 07/31/2023
"Arrived on site to test unit for excessive noise. Found FC evap motor was vibrating excessively. Removed evap cover and found fan was broken. Replaced broken fan, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Wimberley, TX 78676
Andrey
Job Details: 07/31/2023
"Arrived on site to replace previously diagnosed console, console was run without, ordering console, office to reschedule ; ordrng 1 W11413567 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cedar Creek, TX 78612
Joe Z
Job Details: 07/31/2023
"Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 motor not operating. Ran automatic test cycle. Unit filled correctly, wash motor receiving correct voltage, just not energizing. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Wimberley, TX 78676
Andrey
Job Details: 07/31/2023
"Arrived on site to test unit for humming noise, tested unit found noise coming from vent fan, also indicator light on the door is not working, will need to replace con and vent to fix issue, ordering parts office to reschedule ; ordrng 1 W11637583 (Control) and 1 W11504190 (Light pipe) and 1 W11613564 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Vincent
Job Details: 07/31/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer taking up two 2-3 loads to dry. Tested the air flow from the dryer and was poor. I instructed the customer not to use dryer until they would get the vent checked out. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Sunset Valley, TX 78745
Matthew
Job Details: 07/31/2023
"Arrived onsite for unit not functioning after install. Arrived onsite for unit not functioning. Customer stated unit was installed and never was able to use due to error. Tested and found unit attempts to fill and errors out. Ran diagnostics and recorded 9/2,8/4, 10/4 error codes. Returning with wash motor, inlet and float switch. Set to return Aug7, preferably After 10 am. ; ordrng 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Pflugerville, TX 78660
Vincent
Job Details: 07/31/2023
"Arrived on site for washer, inspected unit and work area p. Customer explained unit would not complete the wash cycle when in drain and spin. I tested unit and diagnostics and found that the washer would not drain when it had weight in the basket. Replaced the harness and retested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6500MWO
Near Austin, TX 78726
Kimo
Job Details: 07/31/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase, cam, and actuator and tested the unit and found units operating as designed no noise."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, TX 78654
Gerry C
Job Details: 07/31/2023
WCE77US6HS00 GP arrived on site to inspect black foam loose on cooktop. Inspected and found foam insulation exposed on left side of cooktop. Used a razor blade to remove excess insulation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Kingsland, TX 78639
Gerry C
Job Details: 07/31/2023
WDTA50SAKZ1 GP arrived on site to install previously diagnosed and ordered part. Installed the kick plate. No water leaks observed during service.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near San Marcos, TX 78666
Andrey
Job Details: 07/31/2023
"Arrived on site to test unit for missing bottom trim, verified that trim is needed, installed trim, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76706
Jonathan M
Job Details: 07/31/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the freezer, evaporator thermistor and the defrost heater and a harness. Test of the unit and the unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Wimberley, TX 78676
Andrey
Job Details: 07/31/2023
"Arrived on site to replace previously diagnosed latch and UI, replaced parts and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Lou
Job Details: 07/31/2023
"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the display blank and the panel keys would not respond. I checked the breaker and found it tripped. I cycled power and the unit powered on. I placed the unit in diagnostics and checked error codes and found none. I advised the customer that due to all of the construction in their neighborhood, its possible that they might have had a quick surge and caused the breaker to trip or someone turned the breaker off. I found the customer has the Whirlpool app downloaded on their phone and the unit connected to wifi. Unit is operating as designed. No repairs needed at this time. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78704
Wesley
Job Details: 07/31/2023
Arrived onsite and tested unit for noise and found customer concerned about dry pump noise at beginning of cycle. Tested unit. No error codes. All functions operating as designed. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wimberley, TX 78676
Andrey
Job Details: 07/31/2023
"Arrived on site to test test unit for not advancing cycles, tested unit found no error codes present, ran full diagnostics cycle with no issues, calibrated unit, customer stated that washer would go through wash but when it gets to rinse it stops, recommend replacing water valve and latch and will need 2 hours to run full cycle to ensure unit is operating properly office to get authorization reschedule for 8/7 customer wants a PM appointment ; ordrng 1 W11210461 (Water valve) and 1 WPW10285512 (Switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Del Valle, TX 78617
Scott
Job Details: 07/31/2023
Arrived on site for button issues . Found ui not responding to commands . Found start button on ui board has corrosion . Replaced UI . Unit is functioning normally . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/31/2023
"Arrived on site and inspected dishwasher and found at this time Tub is empty of water. Confirmed valve is not leaking and it is draining properly. Confirmed no water in overflow tray. Found reverse osmosis is sharing drain connection to garbage disposal, And there is no high drain loop. Took pictures, .Explained to homeowner that reverse osmosis company cannot do this and it is filling dishwasher When reverse osmosis purges. Reverse osmosis company will need to use a saddle drain type connector instead, Ran a diagnostic cycle to confirm operation of dishwasher, job complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Austin, TX 78701
Wesley
Job Details: 07/31/2023
Arrived onsite and found unit lower oven bake wiring had become dislodged and were grounding to the cabinet. Called whirlpool safety team to report findings. Repaired wiring. Unit is now operating as designed. Advised customer on repair. Documented findings with safety. Sr#7736924995
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Waco, TX 76706
Jonathan M
Job Details: 07/31/2023
"Arrived on site for a washing machine that is still flashing an F4 E1 (wash heater relay open or feedback error) error code. Gained access to the control and checked resistance through the heater and thermistor and found the heater at 20 ohms of resistance, and the thermistor at 20 k ohms of resistance showing both were within range. I checked Continuity through the wire, harness and resistance through the wire harness to those components, while trying to shake the wire harness. Could not find any fluctuations in resistance, or breaks in continuity. I called Whirlpool Techline and spoke to Steve SR# 7736981612. He advised based on my checks that the issue would be with the control since we were able to verify continuity and same resistance on the heater and wash thermistor. I had replaced the control again and tested the unit. Found the unit flash an F3 E2 (Wash NTC open or shorted) error code flash as it was pulling in cold water. I check resistance again from the main control to the Thermistor and heater and found proper resistance. Went ahead and replace the heater and tested the unit again. Still found the same error message popped back up. Went ahead and replaced the control back to the old control to see if I had the same issue. Found that the old control still made the same error message whenever Ive ran it through diagnostics. I called Whirlpool Techline again and spoke to Rob SR# 7736981612. He advised that the only other issue that could cause this is the wire harness, and since we have replaced both the heater with the wash, NTC, thermistor and control twice, that would be the only thing left that we can replace. Ordering the Harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11316058 (Wash NTC harness)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Round Rock, TX 78665
Vincent
Job Details: 07/31/2023
"Arrived on site for freezer, inspected unit and work area. I installed my gauges to the access valve and drier and I had pressures of 65psi on the low and 93psi on high side. Customer explained unit was not cooling well. I replaced the compressor as it sounded louder than normal and installed new drier. I vacuumed the system for 15 min and then slowed 15 min additional to monitor pressures. No leaks where present so I charged the compressor with 4.6 R134. I asked the customer to allow 32 hrs for unit to cool since its in a garage. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Leander, TX 78641
Maurice R
Job Details: 07/31/2023
Arrived onsite for previously diagnosed parts. Installed the side lights but they still did not turn on. Took voltage at the light and there was only 2.5 vdc. Traced it back to the main light in the rc. Ordering a new main light. No water leaks detected during service.; ordrng 1 W11226500 (Main rc light.)
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS3
Near Johnson City, TX 78636
Andrew
Job Details: 07/31/2023
"Arrived on site and verified module and UI were needed. Replaced parts, found elements need replaced. Office to reschedule. ; ordrng 2 W11672688 (LF and LR element)s and 1 WPW10410580 (RR element) and 1 WPW10410578 (RF element)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Georgetown, TX 78633
Lou
Job Details: 07/31/2023
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F8E4, F7E1, F9E2, FA (10) E2. Cleared the codes and continued with testing. The unit failed to operate properly as the spray arms were not moving except the bottom and it was intermittent which could have possibly caused the unit to leak through the overflow ports into the drip pan bellow causing the F8E4 error. I found water in the drip pan, along with detergent in the water and it had gotten into the float and I could not get it all cleaned out. I removed the outer door panel and found the vent motor extremely hot (FAE2-F10E2). I removed and replaced the vent and retested and at the end of testing, the error code F7E1-sump/motor assembly failure appeared. I am ordering the sump/motor assembly and the float switch and scheduled return service for 08/07/23. No water leaks observed at the end of service. ; ordrng 1 W11416362 (Sump/motor assembly) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78645
Maurice R
Job Details: 07/31/2023
Arrived onsite for previously diagnosed parts. Installed the front cover of the door. Ran the unit in diagnostics mode and it completed the cycle. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS20
Near Marble Falls, TX 78654
Gerry C
Job Details: 07/31/2023
"KOCE500ESS20 GP arrived on site to install previously diagnosed and ordered parts. Upon removal from the cabinet I found both sides and the back of the floor that supports the oven had fallen off causing the oven to have no support to hold it in place. Examination of the support boards and floor showed that the boards were tacked together with brads. Could not place unit back into cabinet. Oven was left on the floor. Advised the customer of my findings and they attempted to contact contractor to fix the situation. Once machine is reinstalled, if the problem persists, the customer will contact. Power left disconnected."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78758
Wesley
Job Details: 07/31/2023
Arrived onsite and replaced the compressor due to prior part replacement being bad out of the box. Pulled vacuum and Charged with 4.5 oz of r134a Advised customer on repair. All checks good. Unit is now running properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Georgetown, TX 78633
Lou
Job Details: 07/31/2023
"Arrived on site to inspect dishwasher lights not working. Upon further inspection, the customer advised the start button light doesnt work and the left rack stop is missing. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed but the control start light does not illuminate. I found scratches on the top right side of the control panel (photo) from where a mo7 ting screw had been rubbing on the panel. I removed and replaced the main control and installed a rack stop on the left side from my van stock (WPW10082861) and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Georgetown, TX 78633
Lou
Job Details: 07/31/2023
"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven bake and broil do not work. I tested the bake and could hear the relay on the control pop, but arc from the ignitor. I removed the bottom panel and the warming drawer and found the ignitor connected. I retested and again heard the control relay but not arc from the ignitor. I got the same results with the broil. I removed and replaced the spark module and retested and the unit is operating as designed. I tested the cooktop burners and all are operating properly. I made recommendations for use and care. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR OVEN
Model JJW3430IL00
Near Austin, TX 78738
Matthew
Job Details: 07/31/2023
Arrived onsite to replace faulty UI. Replaced console. Tested and connected to WiFi. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78739
Kevin
Job Details: 07/31/2023
"Arrived on site and found dryer is not showing any power at terminal, took 1 picture. Found AFCI breaker for dryer is tripped, after resetting it dryer up is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Briarcliff, TX 78738
Luis
Job Details: 07/31/2023
"Arrived on site. Found wrong part was ordered,ordering correct part ice door motor assembly; ordrng 1 W11189145 (Ice door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78744
Scott
Job Details: 07/31/2023
Arrived on site for dishwasher leaking from door . Found vent gasket not installed properly . Reinstalled vent and gasket . Reran diagnostics no leaking at this time . Also found door flopping open . Right side spring had come off bushing . Reinstalled spring . Door functioning properly. No other leaks detected at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/31/2023
Parts not ordered will need to reschedule ; ordrng 1 WP3148952 (Infinite switch lf rr) and 1 WP3149400 (Infinite switch RF lr) and 1 W11594187 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Blanco, TX 78606
Andrew
Job Details: 07/31/2023
Arrived on site to test unit for not responding. Replaced bad thermal fuse. Unit now working as designed. Job now complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Georgetown, TX 78628
Lou
Job Details: 07/31/2023
"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, the customer advised that approximately three weeks after the previous repair, the water began to slowly dispense again. Customer advised that since they have a water filtration system in the home, they removed the filter and installed the bypass and its been working since. I recommended they leave the bypass in the place of the filter as long as they have the filtration system. Customer advised that the unit is cooling just fine and had no other concerns. No water leaks observed during service and no repairs needed at this time. Job completed."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Georgetown, TX 78633
Lou
Job Details: 07/31/2023
"Arrived on site to inspect venthood leaking grease. Upon further inspection, I found the filters with a large amount of grease trapped in them (photo). Removed the perimetric panel and found a large amount of cooking grease in and around the filter trims. I found no grease anywhere else on the unit. I found where grease had dropped down the backsplash behind the unit (photo). I contacted techline and spoke to Robert and advised of the complaint and my findings. Robert provided a text and I provided photos of the issue. I advised that the customer has only used the unit 3 times to cook bacon & eggs twice and cooked hamburgers. Robert researched the unit on his side and found no service bulletins regarding this issue. Robert recommended placing the unit on high speed while cooking with greasy foods and provided SR#7736977531. I advised my customer of my conversation with the manufacturer tech support and their recommendations. I cleaned the grease from the trims and made recommendations for use and care. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76542
David Z
Job Details: 07/31/2023
Arrived on site to diagnose dishwasher that was not running or powering on. Tested unit and found no response at console. Checked incoming voltage and found 1.2v only at L1. Checked breaker and found breaker tripped. Reset breaker and ran a diagnostic cycle. Unit passed diagnostic cycle with no issues. No error codes present. Foind no water leaks either. Unit appears to be working as designed. Repair completed.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78738
Matthew
Job Details: 07/31/2023
"Arrived onsite for unit door not aligned. Upon arrival inspected unit. Customer stated left, small oven door was not closing properly. Tested and found as door closed the door would have a slight pull to the side before closing into place. Replaced both hinges and unit was still closing about the same. Called tech line for assistance SR#7736978101. Tested auto close springs and the door does close properly. Tech line notified that as long as door closes the functionally is not affected. Tightened screws to make sure unit is secure. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MGD4500MW0
Near Austin, TX 78721
Scott
Job Details: 07/31/2023
Arrived on site for dryer not heating properly . Ran temp checks and found dryer not cycling right . Odreing cycle thermostat. Call to set return .; ordrng 1 279834 (Coils) and 1 WP3387134 (Cycle thermostat) and 1 WP338906 (Sensor flame)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF4
Near Smithville, TX 78957
Joe Z
Job Details: 07/31/2023
Arrived on site to install previously ordered part. Replaced UI. Test unit and is operating as designed. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78703
Wesley
Job Details: 07/31/2023
Arrived onsite and found unit operating with noise from pebble lodged in the track. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Paige, TX 78659
Joe Z
Job Details: 07/31/2023
Arrived on site for not heating. Upon arrival test polarity and is good. Ran vent test and failed. Uploaded picture on SD. Found element is fractured. Test fuse and sensors and are good. Need to replace element. Replaced element. Test unit and is operating as designed. Advised customer to have vent cleaned and then continue cleaning at least once a year. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Johnson City, TX 78636
Andrew
Job Details: 07/31/2023
Arrived on site to test unit for outer door warped on bottom. Replaced outer door. Found cabinet panel is not properly installed to outer door. Cabinet panel is just hanging on outer door panel. Showed contractor screws need to be put through door on all four corners and screwed into cabinet panel to squeeze panels together and close all gaps. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Andice, TX 78628
Lou
Job Details: 07/31/2023
"Arrived on site to inspect refrigerator ice maker with ice getting stuck. Upon further inspection, the customer advised that the ice maker is making ice but cubes continue to get stuck just behind the motor housing. I inspected the ice maker and found the first time just behind the motor housing is mis-molded and sitting higher than the others causing ice cubes to get hung up on it and stuck in the tray. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78723
Scott
Job Details: 07/31/2023
"Arrived on site for fridge making a chattering noise . Ran diagnostics,fans are operating normally . Found dampner is chattering when opening . Replaced dampner , unit is now operating properly. No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Austin, TX 78744
Scott
Job Details: 07/31/2023
Arrived on site for gas smell under cooktop when not in use . Found connector on regulator at shut off side leaking . Found leak with liquid detector. Tightened down connection. Re test connections. All checked normal. No bubbles . No leaks detected at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Pflugerville, TX 78660
Vincent
Job Details: 07/31/2023
"Arrived on site for washer leaking oil, inspected unit and work area. Customer explained they moved around the washer and when it was moved there was a oil stain on the floor. I tilted unit backwards and inspected the gear-case and found the seals had failed and oil was all over. Replaced cover, gear case, actuator, belt, capacitor and cam kit. Unit is now operating as designed. No leaks where present during service. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Buda, TX 78610
Kevin
Job Details: 07/31/2023
"Arrived on site and found ice machine is off after turning power back on found it filled properly, compressor is running and evaporator plate is getting cold, condenser fan is running and recirculating pump is running and cutting grid is working. Dont see any issues, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/31/2023
"Arrived on site and found bulb has burnt out and control board has failed. Also found left mounting screw is stripped. Took picture. After replacing control board confirmed light is working properly. Customer only has a LED bulb and recommended getting a standard incandescent preferably, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Bastrop, TX 78602
Joe Z
Job Details: 07/31/2023
Arrived on site to install previously ordered parts. Replaced Rc door W11390070 and name badge W10839793. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ1
Near Austin, TX 78753
Wesley
Job Details: 07/31/2023
Arrived onsite and found dishwasher not washing dishes due to motor failure. Replaced sump and motor assembly. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Paige, TX 78659
Joe Z
Job Details: 07/31/2023
"Arrived on site for not operating. Upon arrival, ran diagnostics and got error code F7-E1 wash motor not operating. Ran automatic cycle, found correct voltage at motor, just not operating. Need to replace sump and motor. Replaced sump and motor W11460946 and test unit. Unit is operas designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Kingsland, TX 78639
Gerry C
Job Details: 07/31/2023
"KUIX535HPS00 GP arrived on site to inspect ice maker production issues and noise. Inspected the unit and found water overflow in the reservoir and the drain plug loose. Removed and replaced the recirculating pump, cleaned out the reservoir and tested the unit. Operational test successful. Advised customer of use and care. No water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76501
David Z
Job Details: 07/31/2023
"Arrived on site to follow up on refrigerator that had lost cooling. Checked evaporator ans frost was building on it again. I put the unit in forced defrost and verified heater does come on. I replaced the control since thermistor has been done, and heater is working. I called tech line SR 7736983120. Discussed with tech line that the unit is on an extension cord plugged into the same outlet as the air conditioner, and this is very likely causing the issues with the unit. Found 116v at the plug. Advised customer that they need to install a dedicated outlet for the refrigerator, since sharing a circuit and outlet with the AC is going to cause interference. Tech line recommends unit being on a dedicated circuit before we try any other repairs. Repair completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Temple, TX 76502
David Z
Job Details: 07/31/2023
Arrived on site to diagnose ice machine making loud grinding noise when running. Confirmed that the external drain pump was always running and screaming. Replaced external drain pump. Found new external drain pump is DOA and will not pump out water. Reordering external drain pump. Customer also ordering a new water supply line since existing one was dripping. I shut off the water going to the ice machine until we can return. Will return on 8/7 to install. ; ordrng 1 W11539855 (External Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78739
Kevin
Job Details: 07/31/2023
"Arrived on site and inspected refrigerator and found no ice production for lower icemaker. Attempted to cycle it and motor is jammed. Replaced icemaker and it cycled on its own and filled with water. Customer is also experiencing chatter from water dispenser. Will need to bring back an in-line pressure regulator to correct this, job complete.; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (PEX line)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Harker Heights, TX 76548
David Z
Job Details: 07/31/2023
"Arrived on site to diagnose refrigerator that was not making ice. Customer advised me that the unit does make ice, just very slowly. I examined the icemaker and confirmed this is the slow producing twist tray type, that does have a long cycle and harvest time. Customer also had me check out the door and confirm if it was scratched or if that's the design. Based on the lighting you can see noticeable swirl patterns from the coating process, but not any damage. This is how the unit was made and not actually any damage, just how the light hits it. Unit working as designed. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Kimo
Job Details: 07/31/2023
"Arrived onsite for a refrigerator that is freezing up at the back of the crisper drawer. We have been to this unit for that same issue several times before. I contacted tech line and aviation them of the situation and was advised to perform Sp#W11092686. Order service kit W11457241 Evaporator Cover a. Tabsb. Screws c. Gasket I ordered the kit and will have the office reschedule Sr#7736985304. I am also ordering the left hand side slider for the crisper drawer as well; ordrng 1 W11233912 (SLIDE) and 1 W10562471 (PLATE-SLIDE,CENTER) and 1 W10562814 (FRONT-PLATE,CRISPER,KA)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Round Rock, TX 78664
Paul
Job Details: 07/31/2023
Arrived onsite for a refrigerator still making noise. I found the condenser lines and cardboard protector buzzing causing the noise the customer was hearing. I added sound pads between the condenser and the bottom of the chassis. I taped the cardboard protector to the compressor pan. I adjusted the condenser lines. I tested the unit ramping the compressor and the noise was gone. I moved the unit back in place and leveled the machine then tested it again. I found the unit working as designed and it sounds normal. I found the toe kick not staying snapped on because it is warped in the center not allowing both outer clips to snap in place. Ordering W10911309 toe kick. Office to RS.; ordrng 1 W10911309 (Toe kick)
We serviced a
JENN-AIR RANGE
Model JGRP636HL01
Near Austin, TX 78704
Wesley
Job Details: 07/31/2023
Arrived onsite and found unit operating with ignition taking more time on the front left burner more than the others. Found burner head loose and should be replaced. All checks good. Unit is now operating as designed. Advised customer on draft effect on consistent ignition and not over gassing the ignitor.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Austin, TX 78759
Kimo
Job Details: 07/31/2023
Arrived onsite for a washer that is not spinning/ agitating. Upon inspection I found that the belt had falling off of the motor and cam. I put it back on ans tested the unit several times and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78737
Luis
Job Details: 07/31/2023
"Arrived on site for no ice. Ran diagnostics icemaker passed harvest no water entering icemaker,removed connection at hinge tested water fill passed diagnosed defective fill tube heater ordering new freezer door; ordrng 1 LW11026425 (Freezer door), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78744
Scott
Job Details: 07/31/2023
"Arrived on site for no cool fridge . Found both sections room temp. All fans working . Replaced start device . Compressor not running . Ordering compressor,evap, lock ring kit ,r600 kit , service port, uv dryer ,nitrogen. Weigh 3 hrs . Call to set return . No water leaks at this time detected ; ordrng 1 Serviceport and 1 Uvdrier and 1 Locringkit and 1 Nitrogen and 1 R600kit and 1 W11562258 (Evap) and 1 W11582579 (Compressor) and 1 Weigh3hrs"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP
Near Cedar Park, TX 78613
Maurice R
Job Details: 07/31/2023
"Arrived onsite for previously diagnosed parts. Installed the right and left rail, inspected the rack to make sure there was nothing broken. Fixed the install issue that the unit was in there side ways. Had to fix the mounting brackets that the installer but in wrong. No water leaks detected during installation."
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Austin, TX 78723
Scott
Job Details: 07/31/2023
"Arrived on site for dryer flashing error code . Ran diagnostics for 1-1 error . Dumped water tank and cleaned lower filter . Re ran diagnostics no error code , unit is pumping out and heating . No repair recommend at this time . Advised custome on not too big of a load like big comforter and cleaning lower trap. Collected 162.36 AUTHO U39CW4. Job completed"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB00
Near Temple, TX 76502
David Z
Job Details: 07/31/2023
Arrived on site to diagnose refrigerator not making any ice. When icemaker is turned on it just clicks and does nothing. Removed cover and found broken wire on door harness going to icemaker. I was able to repair the harness and replaced the icemaker since it wax locked in a twist position for so long it would not straighten out. Unit now working as designed. Repair completed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Leander, TX 78641
Maurice R
Job Details: 07/31/2023
"Arrived onsite for dishwasher with no power. On inspection found that there was no power to the dishwasher. I plugged the unit into the garbage disposal outlet and the unit powered up. Ran it in diagnostics mode everything worked on the unit, went to the breaker box and the breaker was good. I reset the breaker and then to plugged the unit back into the dishwasher outlet and the unit came up, ran the unit In diagnostic mode and it had no issues. Not sure since the breaker was not tripping what was going on with the unit. Told customer to run the unit and to call us if there is another issue. I did inform the customer that dishwasher did not like being on a gfi circuit. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 07/31/2023
"Arrived on site to inspect refrigerator freezing up. Upon further inspection, the customer advised that the back wall,of the freezer section had frost/ice on it and the fresh foods section wasnt cooling properly. I tested temps in the FC=6 degrees and RC 39 degrees on normal manufacturing settings. I found no frost on the FC evap cover and a good frost pattern on the coils. I found moisture built up on the inner liner/shelves of the FC door and bottom panel. I checked the FC door,gasket for gaps and once I placed my flashlight inside the FC section, I found gaps in the top right corner and bottom left corner of the center mullion (photos). I placed the unit in diagnostics and tested and the unit is operating as designed. I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris sent me a text to my cell phone and I provided photos of my findings. Chris advised the file would be sent to engineering for review and provided SR#7736981889. I advised the customer that someone from the manufacturer would contact them within approximately 72 hours with a resolution. No repairs made at this time and no water leaks observed during service, job completed."