"JM: Arrived onsite to inspect dryer not turning on. The fuse was blown and needed to be replaced. R/R fuse and tested. I volt tested the heating element while the unit was plugged in and the heating element is not getting voltage when off. I ohm tested the thermistor and the thermistor is 11.2 ohms at 71?, which is good. I tested the heating cycle and it was cycling between 121? and 165? on high. I removed a ball of lent from the outside vent, but it was not big enough to cause a blockage. Unit is operating as designed. Call complete"

Arrived onsite for a microwave dripping oil above the door. I found the charcoal filter saturated in oil. I removed the filter and showed the customer how to clean it. I also instructed the customer how to remove and replace it. The microwave is working as designed. Call complete.

Arrived onsite for a dishwasher not draining. I found the knockout for the disposal not removed. I removed the knockout and tested the dishwasher. All works as designed. There were no water leaks present at the time of service. Call complete.

"JM: Arrived onsite to inspect refrigerator not cooling well. Upon arrival the CX told us that the refrigerator was now cooling after her husband unplugged and plugged it back in. I found that the FC evap thermistor is reading 35? and is reading properly. I checked the evaporator and it had a good frost pattern. The unit is defrosting properly. I did find ice around the ice dispenser chute and suspect warm air to get into the icemaker and cause ice to melt onto the evap fan. This could have caused the noise the CX was hearing. Unit is now operating as designed. Operational test good, no leaks observed during service. Call complete."

"MR Arrived on site for clothes not drying. Removed lint from outside pipe.Tested thermostat out of specs. Replaced thermostat. Tested unit, heated to 212?. Unit working as designed ."

"MR Arrived to install previously diagnosed parts. On inspection of unit found the remnants of oil underneath on the side of the unit. Found the security strap for the drain hose was missing. Obtained authorization for gear case and removed and replaced. Calibrated and tested, operational test good, no leaks observed during service."

"MR Arrived on site to install previously diagnosed parts. Took off the old door installed the new door. Tested unit, unit working as designed."

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

Arrived on site to test unit for rust in front of door. Found rust replaced front panel and name tag test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Found dishwasher with no power. Tested voltage and had no voltage. I pulled unit and found unit plugged in directly behind the tub but was not inserted all the way because the dishwasher was pushed against it and causing it not so be in all the way. I explained to CX he would have to have an electrician to look at the outlet to relocate. I was unable to mount the dishwasher to the baskets because cant be pushed in all the way. I explained to CX and he understands. No leaks where observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. Tested unit and had no power to control. Inspected control and smelled a bit burn so I replaced it. I then tested and no power still. Checked wall outlet and L1 to L2 240v L1 &L2 to neutral no voltage. CX need an electrician to fix outlet wiring. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was door would no close on its own. I explained to CX that this model does not have any cams on hinges to help close door. Unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for unit leaking. Test unit and found unit leaking for fill valve. Replaced fill valve and secure water line no leaks present job complete.

"Arrived on site to inspect microwave control panel blinking and not responding. Upon further inspection, I found the control panel with all lights on the display illuminated. I removed and replaced the main control and tested. Unit is operating as designed. Job completed."

Arrived onsite for dryer not starting. Upon arrival inspected unit. Found unit not starting or hearing timer advance. Accessed block to verify supply voltage. Found unit supply missing L2. Confirmed at wall unit was not receiving proper voltage. Notified customer that an electrician will be needed to resolve the supply issue. Job complete

Arrived onsite for door closing issue/error. Upon arrival inspected unit. Tested unit and could not get unit to duplicate error. Customer stated its intermittent. Did find screws to interlock needed 1/2 turn. Tightened screws. Tested unit and unit is functioning properly. Job complete

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor running and unit has even frost pattern. Notified customer to monitor temperature but freezing a bottle of water and maintaining temperature. Job complete"

Arrived on site to install a new heating element. I inspected the unit and work area. I verified the model and serial number fall in range of service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. It is now working as designed.

Arrived onsite for refrigerator that is freezing in top parts off rc. Upon inspection I found that that door gaskets where sealing properly. Upon further inspection I found that the damper would no close. I replaced it along with the control and ui. Tested unit and found unit operating as designed. Job complete.

Arrived on site to install new heater per SP W11540964. Installed heater and verified no damage or water leaks found. Call complete.

Arrived on site to diagnose oven with no power at all to unit. Removed panel to check thermal fuse and found left side thermal fuse wire was tucked under the mounting plate and grounding out. Moved wire away from the plate and unit came back on immediately. Unit working as designed. Call complete.

Arrived on site to diagnose refrigerator making noise. Customer showed me the noise coming from the diffuser area when the RC door is open. Found diffuser gears clacking and making noise. Replaced diffuser and tested. Found all working as designed. Call complete.

Arrived on site for fridge pulsing when dispensing water . Making ice normally. Valve would actuating sporadically when running water . Replaced valve . Unit is now dispensing normally . No water leaks detected at time of service. Job complete

Arrived on site for no responding dishwasher . Ui would flash for a second when only delay wash was pushed . Replaced UI and ran diagnostics. No error codes . Unit passed service tests . . No water leaks detected at time of service. Job complete

Arrived on site to replaced motor . Found nut had loosened on fan shaft . Used loc- tight and tightened down nut and readjusted blades . Ran diagnostics all checked normal. Job complete

Arrived on site for too much ice diagnosed a defective bin thermistor replaced bin thermistor

"1969Arrived on site for water not dispensing. Adjusted filter housing,reinserted filter tested water dispenser unit working as designed"

"Arrived on site for unit needing to be power cycled to function. Diagnosed a defective main control,replaced main control."

"Arrived on site for unit not dispensing water. Diagnosed a frozen water tank,defrosted tank adjusted fanscroll and dead sealer between fan scroll gaps. Tested water dispenser unit working as designed"

Arrived on site for a defective compressor. Replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.

"Arrived on site to replace previously diagnosed control, replaced control, tested unit to 350, unit is heating properly, job complete"

Arrived onsite for Door latch broke doesn't lock washer won't start. Upon arrival ran diagnostics and found latch has failed. Need to replace latch. Replaced latch and test unit. Unit operates as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for not spinning properly, tested unit found failed gear case and rusted slider, replaced slider and gear case, tested unit, unit now running as designed, rotor did have some wear on it due to slider not disengaging properly, if any issue arises due to wear on the rotor then I recommend replacing it, at this time the functionality of it is good, no leaks detected job complete"

"Arrived on site to replace previously diagnosed drain pump, replaced pump, tested unit, unit now functioning as designed, no leaks detected job complete"

"Arrived on site and inspected washer and found Washer will attempt to start a cycle normally but motor does not move, found capacitor has failed. After replacing capacitor washer will now start a cycle normally and is progressing properly, job complete 7734499994"

"Arrived on site to test unit for noise during spin, tested unit found front suspension really bouncy during slow spin gear case making a screeching sound, inspected under unit found oil on cover, replaced suspension, gear case and belt, tested unit, unit now functioning as designed, no leaks detected job complete"

"Arrived on site and found wash motor is not running during cycle, after replacing wash motor dishwasher will now complete a diagnostic cycle, Discussed correct detergent usage, drying expectations, rinse aid usage, and allowing water to get hot at kitchen sink before starting dishwasher with Apartment tenant, job complete"

"Arrived on site and found saved error code F7E1, ran a diagnostic cycle and found it will progress through every function until it engages motor and then gives F7E1. Inspected gearcase assembly and didnt find any leaking oil but capacitor is leaking. Replaced cam kit, capacitor, and actuator. After replacement ran diagnostic cycle again and it completed properly including agitation and spin. Job complete"

Arrived on site and found entire house smells like gas as soon as you enter. gas detector is showing an even three out of five bars throughout interior of home. Reading does not go up in or around range. Used Bubble solution on all range connections and did not find any issues. Customer took gas detector into garage where it reads zero and into their attic where it reads two out of five bars. Spoke with safety team to report findings and recommended that builder and gas company be contacted. Left valve off inside of cabinet to range supply. If gas smells continues leak is not with range 7734417175

"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, charged system with nitrogen to 130psi for 20mins and no signs of refrigerant leak. Vacuumed system down and charged to specs with R600a(56g). Ideal frost pattern developed. Advised customer to place glass of water or water bottle in FC and when frozen solid to go ahead and use unit. Job complete."

"Arrived on site to test unit for not powering on. Reset breaker properly, unit working as designed. Job complete."

Arrived on site to test unit for hot external temps. Per service pointer W11476730 unit is within range and working as designed. Advised contractor of service pointer. No leaks detected. Job complete.

"4633# Arrived on site to test unit for not reading coins. Found unit was set to debit and not coin somehow. Set unit up properly, tested with mother present and verified unit working as designed. No leaks detected. Job complete."

Arrived on site replaced main control and water level switch . Ran diagnostics and normal wash for a few mins . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site and found F7E1 saved error code, Ran diagnostic cycle and found heating element is working at the end. Discussed drying expectation, purpose of rinse aid and how important it is and running hot water before cycle to ensure control does not stop power to heating element. No further repairs required at this time dishwasher is operating normally job complete"

"Arrived on site to test unit for not drying properly. Found venting to exterior was clogged, unit did not pass ventilation test. Advised customer to have venting cleared to allow proper air circulation. Job complete."

Arrived onsite to install previously diagnosed parts. Upon arrival inspected unit and ran diagnostics. Ui responded to ll commands and is operating as designed. Contacted Techline for assistance of noise. Tech recommended to Cover half of rear panel vent to block airflo to partially block air flow to condenser to help condenser operate warmer. Tech stated that if that does not work then to do sealed system job and switch the drier from being vertical to horizontal. If sealed system is done remove 3 grams of R600 . Tech also Sid if sealed system job is done to remove 3 grams of r600. Tech gave SR#7734500737. Customer will mod it unit and call back if needed. Asked customer to record noise.

Arrived onsite to install previously diagnosed parts. Replaced actuator and test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for Not Operating. Upon arrival inspected unit and there was not powering on. Checked polarity and only getting 120v from One leg got zero volts on other. Advised customer to contact an electrician. Job complete

"Arrived on site for a dishwasher that is leaving film on their dishes. Inspected unit and work area. Found soap buildup inside the entire dishwasher and on the door. The customer showed me a couple photos of whats been happening. I checked their soap and found that it was an enzyme based soap that they were using. The customer explained that they do fill the cup up to the top of the dispenser before running a load. She also explained that she Pre-washes dishes prior to running them through the dishwasher cycle. I asked the customer if they use any water softeners in the house and I explained that there is a whole home filtration system. I did explain to the customer that based on what she was telling me, the issue was with over use of soap. Explained that the soap enzymes need to be able to attack any kind of food or grease particles in order to break down in the water and when they pre-wash the dishes, the enzymes have nothing to attack and leave deposits inside of the dishwasher. I showed the customer on the inside of the dispenser where it shows hard water versus soft water fill levels. I did explain that because theyre on a whole home filtration system, they do not need to fill the soap all the way up to the hard water portion. Went over user care guide with the customer and proper procedures. I called Whirlpool Techline and spoke to Steve SR# 7734497483. He advised that based on the current information of what the customer explained, everything I explain to the customer was correct and that there were no parts within the dishwasher that would cause the soap buildup on their dishes or silverware. He advised to have the customer run through a couple clean dishwasher cycles and to use no more than a tablespoon of detergent if they were going to continue to wash dishes. The unit is working as designed. Call complete."

Arrived on site for a dryer that is making sounds during operation. Inspected unit and work area. The customer advised they were hearing a ticking sound as the unit was running. I tested the unit and heard something blow out of the blower wheel housing area through the exhaust. Found the unit then operating as designed with no abnormal sounds presents. Checked the vent at the back wall and found several dead crickets inside the vent area. The customer advised they were just had an invasion of crickets through their vents and everything else about a week ago which is approximately when they started. Did advise it sounded like the issue was probably with crickets getting into the blower wheel and causing the sounds. The unit is not working as designed. Call complete.

Arrived on site for an oven that is not reaching preheat temperature. Inspected unit and work area. Test of the bake element in manual diagnostics and found the element would not eat. Remove the bake element and found the element had burned up at one of the corners. Replace the bake element and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is not starting a load. Inspected unit and work area. Attempted to start a load and found the lid lock attempting to lock the latch but was unsuccessful. Checked the lid lock assembly and found it defective. Replace the latch and tested the unit. The unit is now working as designed. Call complete.

Arrived onsite and found cam and interlock out of place. Repaired by securing the interlocks and resetting the cam. Unit is now operating as designed.

Arrived onsite to 9107 for dryer that wont stop running. Replaced the timer due to bad timer motor no progressing. Unit is continuing to operate without progressing and also behaving with grounded heater. Found heater crashed and grounded. Ordering new to heater to repair. Surrounding sheet metal may need to be reshaped to accommodate new element. All else checks good.

Arrived onsite to 20207 and repaired oven with failed door gasket. Clips had pulled loose. Repaired with existing clips. Unit is now operating as designed. All checks good.

Arrived onsite for icemaker not operating and tested in diagnostics and found unit just needed to be power cycled to produce. Cleared minor ice obstruction in the fill spout. Unit is now operating as designed. Advised customer on repair

Arrived onsite for standing water and found unable to drain due to clog in the disposal. Advised customer on design And maintenance. All checks good. Advised customer on findings. Unit is now operating as designed.

Arrived onsite and fulfilled special project designation for heater replacement. Unit is now operating as designed.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304.. after doing so I tested unit and found unit operating as designed job complete.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 after doing so I tested unit and found unit operating as designed. Job complete.

Arrived onsite for obstructed gas flow causing simmer to go out on power burner cleaned orifice. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for dryer that is making odd noise when in use. Upon inspection I found that the blower wheel housing was deformed. I removed and adjusted then reinstalled the housing and tested unit and found unit operating as designed no noise. Job complete

Arrived on site for fridge continuously resetting power/not cooling. Upon arrival customer stated they werent sure on continuing with diagnosis due to current state of units inconsistencies. Customer declined further surface. Call complete

"Arrived on site to replace previously diagnosed control,control HV,LED control, pantry UI and User interface, replaced parts, powered on unit, all functions seem to be running good, compressor is running, advised customer to monitor and if issue still persists, call extended warranty, at this time job complete"

"Arrived on site to test unit for heating bottom drawer, tested unit found blowers are running properly, customer stated that item in the drawer are also getting extremely hot, removed drawer and found 1.5 inch gap along the back of cabinet causing hot air to heat unit item in drawer, advised customer that hot air blowing out at the bottom of unit is normal, customer contacted contractor and they will address this issue, at this time job complete"

"Arrived on site to test for water leak, tested unit found coming from failed heating element causing property damage images uploaded, replaced element, tested unit, unit now functioning as designed, left failed heating element with customer and advised them to call customer service, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor and installed a UV dye drier and access valve. Vacuumed the system and pressures held. Installed 56g of R600a refrigerant and monitored the unit. Unit is beginning to cool as designed. Recommended that the customer allow the unit to cool for 48 hours before placing food items back into the unit. No water leaks observed during service, job completed."

"Arrived on site to test unit for F0E2 error, tested unit found that drain pump is not draining properly, removed front panel to access drain pump filter, found a sock blocking proper draining, removed sock tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for a cooktop. Upon arrival customer stated that they did not find any physical cosmetic damage to front panel but had noticed that the front panel seem to be leaning lopsided with how the cooktop was mounted to the cabinet surface. Upon arrival confirmed issue and did find that front panel was not damn is the scratched but due to how the cooktop was installed it was leaning to the front right corner. found unit as off lvl. Instructed customer, they would need installation crew to rebalance front right side of cooktop in order to correct Visual warping of cooktop sagging in cutout. Call complete"

"Arrived outside and replaced all parts diagnosed by previous technician, after replacement confirmed microwave is working properly by heating a cup of water, job complete"

Arrived on site to test unit for door falling. Test unit and found broken left hinge. Replaced hinge test unit and unit test good job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for gas smell. Test unit and oven turning on and off. Can smell normal gas when oven turns on. Called safety file#7734425443 normal operation job complete.

"Arrived on site for washer, inspected unit and work area. Tested unit and found no stored error codes.CX complaint unit would stop mid cycle on bulky. I then ran a bulky items cycle with CX blanket and when the tub was full of water the washer machine was touching the floor. I leveled the legs so the belt cover wouldnt touch the floor. Found mo leaks. Unit is operating as designed. Job completed."

Arrived onsite for dryer not starting. Upon arrival inspected unit. Found intermittent start switch. Replaced switch and tested. Unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=47 degrees and RC=57 degrees. I inspected the FC evaporator and found a large ball of ice in the upper right corner on the cap tube area and no frost pattern on the evaporator. I advised the customer they would need a sealed system repair. I am ordering the compressor, UV dye drier, access valve, nitrogen, LOKRING kit, R600 kit, evaporator, CNOTE-3 HOUR JOB, and office to order LOKRING parts. No water leaks observed during service and unit left unplugged for safety. Office to schedule return service. ; ordrng 1 W11547313 (Compressor kit) and 1 W11598432 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (R600a kit) and 1 CNOTE (LOKRING KIT) and 1 CNOTE (Nitrogen) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (SCHEDULE A FIRST CALL OR LAST CALL PLEASE)"

Arrived on site for washer leaking as well as water not being removed from fabric softener dispenser. Upon arrival confirmed compliant and found signs of leaking from inlet valve as well as hot water side of valves not opening at all. Found proper voltages. Found partial clog in fabric dispenser funnel. Instructed customer on cleaning method for dispenser . Also found valve sent for repairs was incorrect.

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. I found the valve is bad and not allowing the cold water to fill. When the unit agitated, it began to make a loud chatter noise coming from below. I tilted the unit back and found the motor pulley loose. I removed and replaced the valve housing and tested and the unit is filling as designed. I am ordering the motor. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11283592 (Drive motor)"

"Arrived on site for washing machine leaking into the drum. I inspected The the unit and work area. I found the cold water valve leaking when the unit is in standby. The customer provided the cold water valve. The customer also stated after the spin cycle when the drum is slowing down the unit will squeak. I gained access to the cause case and found no signs of a leak. I inspected The belt and cam, I found the belt stretched and the came smoothed over from the belt rubbing on it. I installed the customer provided valve and tested the unit. I found the valve working.

Arrived on site to test unit for unit turning off. Test unit and found unit turning off. Will need to reschedule for 2 hours to see what going on and ordering main harness and sump and motor and fan. Customer needs appointment around 1 ; ordrng 1 W11344507 (Main harness) and 1 W11416363 (Sump and motor) and 1 W11414073 (Vent) and 1 2hour (2 hour)

Arrived onsite for for a range that is beeping constantly. Upon inspection I found that the unit would beep when I plugged it in I am ordering 1x control. Office to reschedule.; O-emld tckt

MR Arrived on site for fridge not cooling. On inspection the Service panel was off and setting on top of unit. Amp reading off compressor .45amps and Ice was formed on the bottom section of FC. Did a ohm test on the evap fan in it showed OL tested. Then voltage at the control board for evap fan was 120VAC. Then I tested the voltage at the evap fan it was correct. Office to order parts and contact the CX to rc sealed system service. No leaks observed during service. ; ordrng 1 W11559968 (Evap fan motor) and 1 W11580057 (Compressor kit) and 1 WPW10143759 (Dye Dryer) and 1 W10913906 (Service Port) and 1 2hourssealedsystem (2 hours sealed system)

Arrived onsite for refrigerator not making ice. Upon arrival found multiple attempts had been made by previous repair company. On arrival inspected unit. Found fill tube heater wire detached. Call Asurion Warranty Tech line . Tech reviewed history and confirmed heater had not been attempted. Approved ordering fill tube heater for replacement. Provided SR#1671717533. Office to reschedule.; ordrng 1 W11366500 (Fill tube heater)

"Arrived onsite for refrigerator dripping. Upon arrival inspected unit. Found that leak was being caused by ice melting. Temperature in cabinet warm. Unit had failed compressor, high amp draw and cutting off. Will need ss repair 3 hrs. R600 unit. Office ordering parts. Office to reschedule ; ordrng 1 R600 (SS repair)"

Arrived on site for arrange that is not lighting the front to outer burners and is making a high-pitched noise when the right knob control for the oven is not on Wi-Fi. Inspected unit and work area. Checked both burners and did confirm the customers complaint. Checked to make sure that the unit had been properly converted to propane as they have LP going to the unit. Did confirm the unit was properly converted. Replaced one of the burner heads that I had and tested the left front burner. The left front burner began to work as designed. I adjusted the knobs on the front panel and is unable to replicate the issue notice by the customer. I called whirlpool Techline and spoke to Kurt SR# 7734500309. He advised to go ahead and replace the user interface just in case but was unaware of any specific issues that would be causing this. Ordering another burner head and the user interface and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11492302 (UI) and 1 W11344539 (Burner head)

"Arrived on site to follow up on unit that was not running clean washer cycle and still very noisy. Ran unit and could constantly hear the slider slamming up and down nonstop, and doesn't seem like it's able to lock in. Ordering new clutch, slider, and control to resolve customers issues. This should resolve the clean washer cycle since it just clacks the slider and ends the cycle. Customer also strongly advised to install and update the maytag app. Office to schedule when we have parts. ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

Arrived on site for rack falling down . Found left track broken At slide . When replacing track found unit is missing tub nuts for 3 rack. Ordering nuts . Also but spray arm back on spray tube . No water leaks detected at time of service. Call to set return ; ordrng 4 W11545286 (Tub nuts)s and 1 W11174340 (Upper arm)

"Arrived on site and inspected refrigerator and found evaporator is frosted over, set refrigerator into a defrost cycle in diagnostics and found voltage output from control board is good. Exposed evaporator not find any loose connections. Will need to bring back all possible parts to affect defrost. Customer is going to defrost refrigerator for return visit. Replace everything ordered at one time; ordrng 1 W11558182 (Control) and 1 W11581973 (Evap harness) and 1 W11546610 (Heater) and 1 W11518204 (Ui)"

Arrived onsite to install previously diagnosed parts. Upon arrival inspected and test unit to verify exactly where the water leak is at. Found leak is from rear top right of tub. The tub is dented and leaking water down flowing into sump area. The sump itself is not leaking. Need to order tub. Ordering tub . Office to reschedule ; ordrng 1 W11409866 (Tub)

"Arrived on site for a refrigerator that is making excessive noise when the freezer door is opened. Inspected unit and work area. The customer advised that she is getting a clicking sound whenever she opens and closes her door that is excessive. Test of the door and found normal operation from the door. I did explain to the customer that this is a spring loaded door that is self closing once it reaches a certain point and will click. The customer advised that she understood that it might make a clicking sound but felt like the noise was excessive. I called Whirlpool Techline and spoke to Chris SR# 7734492498. He advised that he believes the issue to be normal operation but advised to go ahead and replace the slides just in case and if those did not resolve the noise complaint from the customer, there would be no further repair that could make any difference on this unit. Ordering the slides and will return on 9/7.; ordrng 2 WPW10120018 (Slide)s"

Arrived on site for Fridge not cooling. I inspected the unit and work area. I found the evaporator iced over. I removed the ice. I tested the thermistor and found it open. I inspected the Evaporator cover seals and found them flayed allow air to leak through. I replaced the thermistor and am ordering the evaporator cover seals; ordrng 2 WPW10574368 (Evaporator cover gasket)s

"Arrived on site for refrigerator not cooling, resetting power, and not holding temps correctly. Upon arrival confirmed issue, found temps at (actual)16/47. Found dv voltage issue in fc fan wiring asm, found multiple liner failures, defrost issue as well as dc voltage circuit failures in hv control, ui, etc. also found signs of sealed system failure. Found rusted fc evap coil drip pan. called techline and reported findings to Chris sr#7734499927. Was instructed to order parts as needed due to multiple symptom failures. Office to reschedule once Availability ; ordrng 1 W11035765 (Evap coil(rc)) and 1 W10248589 (Fc evap coil) and 1 W10342573 (Fc drip pan) and 1 W10776916 (Drain tube) and 1 Silicone (Clear) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Need rescheduling for 4hr ss repair)"

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. After further testing I found the unit was connect3d to a gfci outlet that had tripped behind unit. After resetting power supply I ran multiple tests but found no failures or error codes. Found all hardware functioning within manufacturing specs. Informed customer unit would need to be installed on a dedicated circuit to prevent further issues. Also found heating element will need to be replaced under service pointer for unit due to gold colored bushing; ordrng 1 W11537778 (Heater)

Arrived on site to test unit for noise when unit drying. Test unit and found vent fan making normal noise. Showed customer fan job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the freezer door but found the upper left-hand corner not sealing properly. Used to heat going to try and re-mold the gasket. Found the gasket was initially made contact with the liner call word Not to separate within a minute and create a gap of an eighth of an inch up on the top left corner. Attempted to adjust the hinge to see if the door was shut properly. However, was unsuccessful in getting the door to fully close. I open the door and found the cabinet separating from the liner up on the top left corner. I called Whirlpool Techline and spoke to JR SR# 7734491349. He had me take several photos of the issue at hand and advised that he would send this product to review. Advise that world would be in contact with mirror at the customer depending on the next steps. Call complete."

"Arrived on site for a wash machine that is still leaking from the fabric softener dispenser area. Inspected unit and work area. The customer advised that the leak is not as bad as it was before, but she is still having to clean up 2 to 3 cups of water during certain cycles. Left at the top and did confirm water residue and splattering coming from the tub ring. I called Whirlpool Techline and spoke to Travis SR# 7734490465. He advised that this is a known issue and they are currently in the process of redesigning the tub rings on these washers for this issue. He advised that this wont be made available for at least another 3-4 weeks and to give the customer the file number so she can call in in a month to check on the status of the tub rings to see if they are being distributed and start a new ticket for repair. Call complete."

"Arrived on site for a washing machine that is jumping around an estimated time and is going back-and-forth in between portions of the wash cycle. Inspected unit and work area. The customer had written down estimated times shown route to wash locals and advised that one of them went back-and-forth between the rent cycle and spend cycle several times before actually finishing. Ran the unit through diagnostics and found an F0 E5 (off balance load detected) error code. I ran the unit for an auto test in the unit ran as designed. Rather unit through a rapid wash cycle and the customer showed me that the unit jumps up a couple minutes here and there. I called Whirlpool Techline and spoke to Travis SR# 7734489746. He advised that it is normal for this machine based on the algorithms in the control to add or subtract time based on various factors including suds, off-balance loads, or load sizes/types. He advised that the time shown on the washer is an estimated time and should not be looked at as guaranteed time. He advised that bass and all my checks, not to make any further repairs and the unit is working as designed. Call complete."

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Upon further testing I found ice maker working and all wiring under door intact and functioning. Found inlet valve leaking water slowly over time into fill tube and had frozen over blocking ice maker from filling. Replaced valve and cleared ice. Found unit could fill and function as designed with no leaks. Call complete