We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Bastrop, TX 78602
Robert
Job Details: 11/10/2021
Arrived on call for complaint of not washing properly. Found the actuator not responding. Replace actuator and test washer. All functions working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bastrop, TX 78602
Robert
Job Details: 11/10/2021
Arrived on call for complaint of food freezing in refrigerator. Found the settings at the coldest setting. Adjusted the setting for better results.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Wesley
Job Details: 11/10/2021
Arrived onsite and found FF evap drain frozen over disassembled and removed drain pan and found ice in grommet. Steamed and cleared all ice. Tested drain and was unable to cause drain failure. Total of 48 ounces poured down drain and did not back up. Reassembled unit and dried moisture. Unit is now operating as designed advised customer on procedure and findings.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/10/2021
Arrived onsite for previously diagnosed parts. Replaced unit panel and blower proceeded to test unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78744
Scott
Job Details: 11/10/2021
"Arrived on site for warm temps in both sections . All fans working . Found ball of ice on welds of evap . Ordering sealed system , compressor,evap,UI drier ,service port Weigh 3 hrs . No water leaks detected at time of service Call to set return ; ordrng 1 W10570565 (Evap) and 1 W10798720 (Compressor) and 1 UIdrier and 1 Service port and 1 Weigh3hrs"
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Lakeway, TX 78738
Jacob
Job Details: 11/10/2021
Arrived onsite to replace spark igniter. Upon trying to get to the igniter to replace the part. The unit is difficult to pick up and work on the unit as the installation will not allow for the unit to be picked up and out easily to work on it. Took pic of the issue. Let customer know that the board under the unit has to be cut better to easier access. Office to reschedule ; ordrng 1 REQUEST (2MAN)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Waco, TX 76712
Jonathan M
Job Details: 11/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed evaporator cover and checked resistance through the heater. Found the resistance of the heater at 29.8 ohms. Checked resistance through the freezer wire harness and through the heater and found proper resistance. I called Whirlpool Techline and spoke to Anthony SR# 7732129406. He had me check continuity between both yellow wires from the cabinet that we?re going through the thermal fuses and the heater to make sure that both fuses weren?t knocked out. We did not find continuity between that whole circuit meaning the issue with what would?ve been with one of the fuses. He did advise that generally speaking when technicians steam off or use a heat gun to remove ice around the evaporator, it can blow one of the thermal fuse is due to the high temperature of the water, steam, or heat. He asked me to check voltage and service test 89 to ensure that the plug at the freezer harness was still getting proper voltage. I gave the freezer thermistors an ice bath for a few minutes and entered into service test 89. Found only 16 V going through between both yellow wires at the freezer harness plug. He had me verify that by checking between each lined and ground and found only 4 V AC coming through both lines. He then had me check voltage at the control to make sure that it was sending proper voltage to the heater. Checked voltage at the control and found 120 V AC going to the heater. He vented had me check one more time at the harness connector in the freezer to ensure that we were not receiving proper voltage and received the same figures.He advised at that time that there Hass to be a break in the wire harness inside the cavity of the refrigerator due to the fact that the control is sending proper voltage to the heater but there is no voltage at the freezer connector.
We serviced a
WHIRLPOOL DOWNDRAFT
Model JVD0303GS
Near Lago Vista, TX 78645
Justin
Job Details: 11/10/2021
Arrived on site to install previously diagnosed parts. I installed both controls and the switch. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/10/2021
Arrived on site to diagnose a refrigerator with loose handles. Found handle mounting studs thread stripped and replaced studs. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/10/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found blower clogged with lint causing it to be unbalanced. Cleaned blower and tested unit. Found all is functioning properly at this time.
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Austin, TX 78733
Leonardo
Job Details: 11/10/2021
Arrived on site for right big oven not igniting. Tested unit and found glow ignitor open. Replaced ignitor and tested unit. Preheated to 350. Unit tested good. No leaks at this time. Job complete
We serviced a
GE OVEN
Model PT7550SF4SS
Near The Hills, TX 78738
Jacob
Job Details: 11/10/2021
Arrived onsite for unit giving and f34 error code. Currently flipped the unit back on and f34 popped up after a 1min. Tried to take the unit out. But could not move the unit out as the unit space is tight and the unit is sitting just below a lip of the cabinet. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 WB18X24071 (harness wire main) and 1 WB20T10025 (probe)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Round Rock, TX 78681
Wesley
Job Details: 11/10/2021
Arrived onsite for customer concerns over all electrodes sparking while igniting one burner. Advised customer that the electrodes share a harness and all of them spark by design during ignition. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Fischer, TX 78623
Andrew
Job Details: 11/10/2021
"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, unit working good. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW
Near Seguin, TX 78155
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for load noise during wash, tested unit found shot gearcase and suspension, tub hub nut was worn out causing tub to wobble, recommended replacing gearcase, splutch, hudnut, suspension,wash plate and tubno leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit wet clothes at the end of cycle, tested unit found water level switch not connected, secured connection, tested unit, unit working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Santa Clara, TX 78124
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for dishes not drying,tested unit found F7E1 error, no heat, cleared error code , ran diagnostics, all functions returned to normal, advised customer to purge cold water from sink before running dish washer, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Robert
Job Details: 11/09/2021
Arrived on call to replace previous diagnosed part. After installation test operation. All functions working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW
Near New Braunfels, TX 78132
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for erratic behavior, tested unit found F3E1 error shorted exhaust thermistor, measured resistance at j14 got open reading, replaced thermistor (WP8577274) from truck stock, tested unit unit running as designed, advised customer to connect unit to WiFi to receive software update, job complete"
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Pflugerville, TX 78664
Jonathan S
Job Details: 11/09/2021
Arrived on site for wine cooler having scratches on door and door handle. Inspected unit and work area. Identified scratches on unit (see SD-pic). Found door with come with new handle. Found no ETA available on part. Office to schedule appointment when ETA is available.; ordrng 1 W11532919/RIGHTHINGE (STAINLESS DOOR)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Austin, TX 78728
Taylor M
Job Details: 11/09/2021
"I arrived on site to diagnose microwave vent fan not working properly, upon arrival I gained access to the unit found that the vent housing above the microwave was not properly sealed, i gained access between the microwave and the vent and found that the damper is positioned properly and the blower motor is operating properly as designed but the vacuum in the vent housing isnt proper due to air leaks. I utilized my silver tape and sealed the vent box above the microwave properly and now the unit is operating properly as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the element failure and the inner door panel gasket missing, I removed and replaced the heating element and inner door panel and tested. Unit is operating as designed. I cleaned the lint from the inside of the unit (photos). No lint observed at the end of service, job completed."
We serviced a
GE WASHER
Model GTW460ASJ5WW
Near Sunset Valley, TX 78745
Kevin
Job Details: 11/09/2021
"Arrived on site and found unit drain pump is stuck on. Spoke to SW while running diagnostics. Ran all functions through manual diagnostics and unit passed all tests. Unit now functioning as designed. If issue continues, will need control board and valve assembly and lid . Job complete. WH44X24385"
We serviced a
GE DISHWASHER
Model GLD4406R00BB
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/09/2021
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Confirm the customers complaint and found water at the bottom of the dishwasher. Attempted to place the unit in a drain cycle and found the unit buzzing but no water flowing through the drain hose. Tested voltage to the drain pump and found 120 V being supplied. Unit will need a new drain pump for repair. U
We serviced a
AMANA DISHWASHER
Model ADB1400PYS6
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/09/2021
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit stopped draining and he?s been able to get it drain one other time since but it has continued to not drain. Ran the unit through diagnostics and found an F8 E2 (drain valve electrical problem), F6 E4 (float switch open), and F8 E1 (slow drain) error codes. Tested the unit in an auto test and found the unit would not drain. Vacuumed out the excess water and remove the drain pump. Found a piece of glass in obstructing the impeller causing the issue. Remove the piece of glass from the drain pump assembly and tested unit three times. The unit begin to drain and operating as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Copperas Cove, TX 76522
Al
Job Details: 11/09/2021
Arrived to inspect dryer not starting. Confirmed the complaint and tested incoming voltage and got 240 volts. Disassembled and found the thermal fuse was blown causing the malfunction. R&R it and unit now functioning properly. Customer satisfied. Job Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/09/2021
Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections. Inspected unit and work area. Confirmed the customers complaint and replaced their freezer module. The unit then began to illuminate and light in both compartments as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/09/2021
"Arrived on site for Water still in unit and now unit won?t turn on. No lights at all. It?s like it shut down mid-cycle. Tried placing in diagnostics but control would not respond. Gained access to the control and found control was getting the 120 it needed to turn on, but it wasnt. Removed control and installed new control. Powered up washer and I was able to place in diagnostics. Placed in a drain and drain pump did not turn on. Gained access to the drain pump and found a loose connector. Reconnected drain pump and placed in a drain. Water drained as designed. Ran calibration for new control. Placed in auto diagnostics and washer completed all cycles as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB00
Near Salado, TX 76571
Tyler
Job Details: 11/09/2021
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Installed all previously diagnosed parts. Pulled and held vacuum then recharged system with 5.0oz of refrigerant per unit requirements. Lund equalized pressures at 45H/L sides. After restoring power found compressor failing to start/run. Amp draw was 11.24 amps. Tried new start device and found same results. Found compressor failing. Will need new compressor ordered. Office to reschedule once availability of parts is known.; ordrng 1 W10139462 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 Cnote (Need ahs autho?)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76542
Al
Job Details: 11/09/2021
Arrived on site and inspected dryer scraping noises. Confirmed the complaint and found the unit had obvious signs of being dropped. The back panel was bent into the blower housing causing the continuing scraping. I corrected the issue by bending the sheet metal to its original location and the scraping stopped. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Waco, TX 76710
Jonathan M
Job Details: 11/09/2021
Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. Customer advised the unit does make ice but that comes down in sheets and has broken their ice bin. They advised that the unit no longer makes actual cubes but just sheets of ice. Confirm the customers complaint. Checked water supply to the unit and found the icemaker overfilling. Unit will need a new icemaker and I spend for repair. The icemaker sent with me it was not the right icemaker. ordrng 1 W10908387 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Troy, TX 76579
Tyler
Job Details: 11/09/2021
Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival customer stated unit had showed some temp issues also. After further inspection found unit cooling as designed but also found heavy signs of ice formations in both compartments of unit in odd areas. Instructed customer on ice removal and also to take temps reading for next following week. Unit does have signs of possible cooling failure but at times of service found no immediate failures. Call complete ; ordrng 1 Cnote (Please see Tg att note)
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Waco, TX 76710
Jonathan M
Job Details: 11/09/2021
"Arrived on site for a washing machine that?s not starting new cycles after one has finished. Inspected unit and work area. The customer had left the unit in the last part of a prior cycle to show what was happening and once we started a new wash cycle, the unit did start right away. The unit sensed and filled as designed. Ran the unit through diagnostics and found an F5 E4 (lid not opened between cycles) error code. I canceled that cycle and attempted to start a new cycle. The unit still began to work and operate as designed. The customer David they are having to reset the unit after each cycle. I called whirlpool Techline and spoke to Joel SR# 7732193573. He advised that because the unit shares a breaker with a refrigerator, the lights in the utility room, and another wall outlet, the control is acting erratically due to the strain on the electrical circuit. He advised that no other repairs can be made until the unit is on its own dedicated circuit to the washer and that I need a dedicated circuit would most likely fix his issue. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18PNXS3
Near Belton, TX 76513
Tyler
Job Details: 11/09/2021
Arrived on site for ice machine not making ice or turning non. Upon arrival confirmed complaint. After further inspection I found cause was due to external drain motor failing to allow 120v to pass to main control and rest of unit. Was able to bypass pump and restore power to unit and found everything functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75520AW0
Near Georgetown, TX 78633
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the microwave turntable motor failure, I removed and replaced the motor and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Austin, TX 78738
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of unit not starting a cycle, found thermal fuse open due to control board failure, stuck relay, quoted customer for control and thermal fuse.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Austin, TX 78702
Luis
Job Details: 11/09/2021
"Arrived on site for water leaking. Diagnosed a frozen drain,removed compressor cover cleared drain tube,removed evaporator cover cleared ice from drain,checked water flow good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/09/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found broken wires in pantry harness. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT0
Near Austin, TX 78732
David Z
Job Details: 11/09/2021
"Arrived on site to install new door catch. Replaced catch and tested. Verified unit working as designed and starting cycles.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78759
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose dryer with door opening when load is running. Found door isnt seating well in the catch. Replaced catch, provided strike was damaged. Flexed hinge a small amount and tested. Door is now sealing better. Had customer confirm a better fit. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78734
David Z
Job Details: 11/09/2021
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Kingsland, TX 78639
Cliff
Job Details: 11/09/2021
Arrived on site to diagnose a range that is not heating properly. Found bake element failed and it will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78749
Leonardo
Job Details: 11/09/2021
Arrived on site for unit not washing correctly and not drying completely. Tested unit for not washing correctly and not drying correctly. Found unit not level and leaning forward. The front of the unit needs to be leveled. Leveled the front of the unit.Tested the wash cycle and the heating element. The unit washed and heated as designed. Advised the customer to use rinse aid and to be sure water coming in is hot enough. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Kayman
Job Details: 11/09/2021
Arrived onsite for microwave with digits missing on display or display dead. Upon inspection I found the display looked dim. I accessed the control and found grease build up behind the panel. I replaced the display board. I did find the communication wire between the display and main control is crimped. I re assembled the the panels and tested the unit. It is working as designed. I noticed the customer had black mesh grease covers around their burner heads on the range. I advised against this and explained to them the affect the heat and steam deflected off the range can have on these microwave electronics. The customer seemed to understand. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Tommy
Job Details: 11/09/2021
Arrived onsite for unit not over heating. Upon arrival found unit drain pump was intermittently over heating. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78717
Tommy
Job Details: 11/09/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found unit filter housing damaged, replaced and tested unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78759
Tommy
Job Details: 11/09/2021
Arrived onsite for oven overcooking food. Upon arrival found unit required to be calibrated by 10 degrees down as during tests or was slightly too high. Tested again and unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for acting erratic, tested unit found oven sensor not reading properly, replaced sensor and replaced control as precautionary, tested unit unit now reading correct oven temperature, but not getting to temp, found hidden bake element bad need new element to complete job, office to reschedule ; ordrng 1 WP9755770 (Hidden bake element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andice, TX 78628
Jonathan S
Job Details: 11/09/2021
"Arrived on site for dishwasher not cleaning or dry dishes. Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to heater. Found heater drawing 7.5 amps. Checked incoming water temperature and found at 120?. Found dispenser door opening. Spoke with customer on user care guide. All tested good, no water leaks detected during service."
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC6FS3
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of loud noise when blower fan in use, found broken blower fan blade, ordering blower motor. ;
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Austin, TX 78728
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose range with cooktop that both lights are remaining on for the cooktop on/cooktop hot, upon arrival I gained access to the unit and verified functionality of each infinite switch, I found all switches are activating properly as designed with the correlating element but the display for cooktop on and cooktop hot remains on regardless. I gained access and reset the power to the unit and the display error persists. I gained access to the switches and removed the violet wire going to the front right infinite switch and found the problem didnt persist, the front right infinite switch and front right element need to be replaced, I am returning with parts. Office to schedule return service. ; O-emld tckt"
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2021
"arrived on site for washer not working. I inspected the unit and work area. I put the unit into diagnostics and found fault code 3 Locked rotor 28option knob feed back invalid, 26 out of balance, 31 out of balance, 29 suds locked. I tested the unit and found the lid latch not working. I replaced the lid latch and the control. I programmed the control to the correct model #. I tested the unit. It is working as designed. Job complete."
We serviced a
KENMORE DRYER
Model 110.867427
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Disassembled the unit and found the element had shorted out and the middle metal plate badly burnt and warped. Also found the repair kit (rollers, tension pulley roller and belt) was badly worn.I removed and replaced the heating element, four rollers, tension pulley roller and belt. I cleaned the roller axles and vacuumed the lint from the unit (photos). Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service. Provided before and after photos for the customer. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2021
Arrived on site for washer not working. I inspected the unit and work area. I found the unit unplugged and the water off. I plugged the unit in and turned the water on. I found the water valve stuck open and continually filling the tube. I ran a diagnostics cycle and found the unit making a screeeching noise during the start of a spin. I gained access to the gearcase and found no signs of it failing. I found the belt loose. I am ordering an inlet valve and belt to complete the repair. The office will reschedule.; ordrng 1 W11038689 (Water valve) and 1 W11239857 (Belt) and 1 W11454372 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/09/2021
Arrived on site for The washer is making a really loud noise during the spin cycle. Placed in diagnostics and no error codes came on. Placed in high speed spin the agitate. I could hear something rattling and or scraping. Removed dust cover and found a plastic stamp that was wedged underneath the dust cover causing a crack in the dust cover. Removed remaining broken pieces from the dust cover and removed broken plastic underneath washer. Inspected wash plate and found four pennies between wash plate and basket. Used hook and straight tools to remove four pennies. Placed washer in agitate and spin and noises were gone. Showed customer what I found and expressed the importance of removing items from pockets prior to running washer to prevent additional items getting lodged inside basket and wash plate. Job completed.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/09/2021
Arrived on site for Range not up to temperature. Customer stated it gets to temp but is actually not the preheated temp they set it to. Customer was using a thermometer to gauge temp. Explained this would never be accurate based on how the oven heats. Ran three sets of temps to get average temp. First high temp 424. First low temp 311 average of 367. Second high temp 382. Second low temp 313 average of 347. Third high temp 394. Third low temp 314 Average of 353The Average of the three temps taken is 355. Oven is within the 10-12 degree range of 350. Oven heating as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Taylor, TX 76574
Matthew
Job Details: 11/09/2021
"Arrived onsite for washer banging around in spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and completed without fail. Tested suspension and was good. Ran spin test and had no issues. Found customer was not loading clothes correctly, having to rearrange clothes mid-cycle. Instructed customer on proper loading and cycle selections. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Austin, TX 78745
Kevin
Job Details: 11/09/2021
"Arrived on site and found water dripping from valve, causing drain pump to run on its own. Will need new valve to complete repair. .; ordrng 1 W11210459 (Valve)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Cedar Park, TX 78613
Kayman
Job Details: 11/09/2021
Arrived onsite to install previously diagnosed parts. I installed the burner caps but there was still a intermittent issue. I replaced the center burner head. The unit is working as designed at this time. No gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78757
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose refrigerator with bad ice maker in the rc, i gained access to service diagnostics and ran ice maker fault code test, I found that E5 for bad ice maker harness thermistor, I gained access to the icemaker and replaced it. I tested the harvest and fill on the new ice maker as well as fault codes and found the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Niederwald, TX 78640
Kevin
Job Details: 11/09/2021
"Arrived on site and found scratch on door on upper left side, took one picture. Will need new door panel and name plate, office to reschedule. ; ordrng 1 W11461694 (Door panel) and 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2021
"Arrived on site for microwave intermittently heating. Tested operation in attempt to verify failure. Measured amp draw to high side and found within range. Uninstalled unit and tested operation and found working. Replaced magnetron, diode, control and door switches. Assembled unit and tested operation. All tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 11/09/2021
"Arrived on site for defective fresh food door. Removed door,installed a new door checked door seal good.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Andice, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to inspect venthood noises. Upon further inspection, I turned the fan on and found the fan blade hitting the filter guard rods. I removed the rods and fan blade and found the motor mounts not secured. Secured/tightened the mounts/screws and reassembled and retested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Elgin, TX 78621
Matthew
Job Details: 11/09/2021
"Arrived onsite for unit not heating and making loud buzzing sound. Upon inspection found high voltage issues. Magnetron, capacitor and diode needed.
We serviced a
WHIRLPOOL WASHER
Model MVWB725BW0
Near Temple, TX 76502
Tyler
Job Details: 11/09/2021
"Arrived on site For washer giving LD error code indicating a long drain issue. Upon arrival confirmed complaint at further inspection found that the drain pump is homing at 18.4 ohms out of spec after further test also found that the AC you had failed due to the drain pump causing a feedback issue and putting the unit into a constant flood mode. Oh no kinks, breaks, or cracks in the pressure hose. ; ordrng 1 W10763749 (Acu)"
We serviced a
KENMORE DISHWASHER
Model 665.13742K601
Near Austin, TX 78732
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose dishwasher that is not running. On arrival ran unit and got no response from any keypad buttons. Checked power supply and verified 120v present. Checked at control and tested fuse. Found fuse good. Unit appears to have a dead control panel / keypad. ; ordrng 1 WPW10084141 (Control) and 1 WP8558209 (Console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78681
Tommy
Job Details: 11/09/2021
Arrived onsite for unit not using enough water. Upon arrival spoke with customer on unit design and water usage. Unit is operating as designed. Job Completed.
We serviced a
GE RANGE
Model JBS55B0K3BB
Near Buda, TX 78610
Kevin
Job Details: 11/09/2021
Arrived on site and found Infinite switch getting stuck and left rear element stays on. Office to reschedule.; ordrng 1 WB24T10027 (Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
Taylor M
Job Details: 11/09/2021
"Arrived on site to diagnose dishwasher with no fill issues, upon arrival I put the unit into service diagnostics and found a fault code relating to the float switch and fill valve, i gained access behind the toe plate and found the two wires going to the float switch were either chewed through or broken at some point. I found improper voltage at the float switch identifying that the control has partially shorted as well due to the break and will need to be replaced along with the harness. ; ordrng 1 W11227372 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David S
Job Details: 11/09/2021
Arrived on site to install previous diagnosed parts. I gained access to and replaced the hv control and the UI. I powered the unit on and tested the functions. I changed the defrost mode from adaptive to basic defrost. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS0
Near Austin, TX 78746
Luis
Job Details: 11/09/2021
"Arrived on site for no ice. Ran diagnostics found external drain pump draining off and on condenser fan not running diagnosed unit will need external pump and fan motor. Replaced fan motor and pump,turned on water to unit no leaks ran drain pump passed ran fan motor passed.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Austin, TX 78734
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose dryer that is not starting or running, and has no lights. Checked voltage at unit and only found 120v. Checked outlet and found only right side has voltage, and 1 Leg is dead. Advised to have electrician come out and correct supply voltage. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/09/2021
Arrived on site for Not Making Ice - Refrigerator. Powered down fridge and removed ice maker. Found motor had stopped spinning as it harvested. Took picture for quick pics. Installed new ice maker and powered fridge back on. Immediately water filled the ice mold and I could hear the motor turning. No leaks detected. Informed customer to dump any produced ice from today then tomorrow morning the ice will be safe to use for drinks. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/09/2021
Arrived on site to complete conversion for lp on cooktop. Converted unit properly and all is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 11/09/2021
Arrived on site to install previous diagnose part. I removed the damaged spray arm and replaced it with new. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8740DW
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/09/2021
Arrived on site for dryer having moisture on door at end of cycle. Performed air flow test with vent on and found restriction in air flow (yellow light on air flow meter). No access to vent at time of service ( see SD- pic) to test with. No abnormal noises from blower housing. Unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2430IL01
Near Austin, TX 78726
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose microwave throwing errors F6E8 Acu Lost Comm, F1E4 MW Power Relay. The F1E4 comes on at random, verified in diagnostic. Found at random times the light will go on and off and start clacking, switches engaging. Ordering control and interlock harness to resolve. Office to schedule when we have all parts present. ; ordrng 1 W11449277 (Interlock)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/09/2021
"Arrived on site for double oven, lower oven not heating and upper will not stop heating unless reset the circuit breaker. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F6-E4 miss communication between controls. Performed component testing and found bake nor broil heating. Uninstalled unit to gain access control and thermal fuse. Found fuse opened/failed. Removed failed fuse and installed new. Assembled unit and reinstalled. Found service pointer W11525545 addressing power off issue and will need software update. Assisted customer on connecting unit to WiFi. All tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFD
Near Austin, TX 78749
Luis
Job Details: 11/09/2021
"Arrived on site for freezing in fresh food. Diagnosed a defective control,warranty company sent out control,installed new control warranty company provided."
We serviced a
WHIRLPOOL WASHER
Model LSR7233EQ0
Near San Marcos, TX 78666
Robert
Job Details: 11/09/2021
Arrived on call to replace previous diagnosed parts. Found the gearcase out of box locked up cannot turn. Ordered new gearcase. ; ordrng 1 3360629 (Gearcase)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Taylor, TX 76574
Matthew
Job Details: 11/09/2021
"Arrived onsite to replace previously diagnosed parts. Replaced dispenser, control, valve, drain pump and latch. Powered unit and had no change in results. Called tech line for assistance. Ran checks on all components and all tested fine. Found that control had burned out again. Found that unit is not on dedicated line and is connected to GFCI outlet Circuit. Tech line recommended having customer have electrician out to set to dedicated breaker and off of GFCI. After that is done tech recommended replacing the control. Provided SR#7732201952. Replace control board after electrician fixed. Office to reschedule.; ordrng 1 w11225084 (cntrl-elec)"
We serviced a
GE REFRIGERATOR
Model GSS25GSHNCSS
Near Austin, TX 78702
Luis
Job Details: 11/09/2021
"Arrived on site for weak water flow. Tested dispenser weak flow,removed filter,inserted filter still weak flow diagnosed unit will need filter manifold. ; ordrng 1 WR17X30702 (Filter manifold)"
We serviced a
ROPER DRYER
Model RES7646KQ2
Near Georgetown, TX 78626
Lou
Job Details: 11/09/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and the unit failed to heat and the element failed to illuminate at the back left vent area. I removed the back panel and tested the element, cutoffs, thermostat and fuse and found the element and the hi-limit cutoff bad. I removed and replaced the element and cutoffs and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/09/2021
Arrived on site to replace previously ordered parts for dryer. Replaced motor due to failed pulley and belt. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Jacob
Job Details: 11/09/2021
Arrived onsite for unit not cooling properly. Looked at the unit and unit was not freezing properly. Upon further inspection. Found and un even frost pattern in the freezer. Submitted sealed system check. Ordered parts. Office to reschedule.; ordrng 1 LOCKRING (LOCK RING) and 1 W10897195 (coupler) and 1 W11103612 (EVAPORATOR ASSEMBLY ) and 1 W11354894 (COMPRESSOR ) and 1 WPW10143759 (dryer) and 1 w11401409 (COUPLER ) and 1 w11401413 (COUPLER ) and 1 w11401417 (COUPLER )
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA80SAKZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of error code, unit not finishing cycle, and unit running drain pump. Found float switch was activated due to water in overflow pan, I removed door, found leak coming from bottom lip of tub due unit leaning forward, I adjusted the feet so dishwasher is now leaning slightly back, tested good. ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near San Marcos, TX 78666
Robert
Job Details: 11/09/2021
"Arrived on call for complaint of not heating. Found the magnetron, cap and diod will need to be changed. After installation test operation and microwave heating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78726
David Z
Job Details: 11/09/2021
Arrived on site to diagnose refrigerator with several LEDs out. Found top pod and freezer light out. Replaced freezer module to resolve. Tested unit and found working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH3
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. i found the lower rack wheels broken. I found the upper rack adjusters broken. I put the unit into a diagnostics cycle. I found it leaking from the diverter valve. I replaced the sump and motor assembly. I retested the unit. Iy is working as designed. I am ordering the lower rack wheels and the upper rack adjuster. ; ordrng 2 WPW10546503 (Adjuster)s and 4 WPW10195417 (Lower rack wheels)s and 1 Autho (Autho)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/09/2021
"Arrived on site and replaced sump and motor diagnosed by previous technician. Ran diagnostic cycle to confirm operation and dishwasher is now operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near Austin, TX 78703
Jacob
Job Details: 11/09/2021
Arrived onsite for unit not working. Spoke with customer about the service fee and he agreed. Found that UI console was not being responsive.
We serviced a
GE ICE MACHINE
Model PYE22KSK0SS
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of dispenser not working, I inspected dispenser paddle, tested unit multiple times, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Manchaca, TX 78652
Leonardo
Job Details: 11/09/2021
Arrived on site for no power to unit. Tested unit and found 120 coming in. Found bad wiring harness also sump and motor not cycling. Office to reschedule; ordrng 1 W11416362 (Sump and motor) and 1 W11344507 (Wiring harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Georgetown, TX 78633
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the magnetron and microwave control. Upon further inspection, I found the unit showing error code F1E6-microwave generation error. As per the tech sheet, I removed and replaced the magnetron and tested and found the error code still present. Per tech sheet, I removed and replaced the inverter board and I also found the unit interior light burnt out. I removed and replaced the bulb with one from my van stock (W10886919) and retested. Error remained therefore, I removed and replaced the microwave ACU and retested. Unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78758
Tommy
Job Details: 11/09/2021
Arrived onsite for previously diagnosed parts upon arrival replaced unit door and leveled unit as legs were not leveled. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Round Rock, TX 78681
David S
Job Details: 11/09/2021
Arrived on site for washer not unlocking. I spoke to the customer and they stated the unit will lock for a wash but at the end it wont unlock. I I inspected the unit and work area. I cleaned out the lid latch. I tested the pressure hose and found it clear. I tested the lid latch several times and it worked as designed. I replaced the control as this issue didnt start happening unit the original control was replaced. I calibrated the unit. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS1
Near Austin, TX 78748
Jacob
Job Details: 11/09/2021
Arrived onsite to work on the unit. Saw that the wrong part was sent for the lower interlock. Re ordered part. Office to reschedule ; ordrng 1 WPW10156813 (interlock LOWER)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78748
Jacob
Job Details: 11/09/2021
Arrived onsite for unit sparking. Looked at the unit and the black wire from the plug it self was touching the ground wire and needed up burning up the terminal block. Replaced the block. Let maintenance know that the plug it self needs to be replaced because the black wire had partially burned away. Cannot test the unit as the plug wire needs to be replaced. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Taylor, TX 76574
Matthew
Job Details: 11/09/2021
Arrived onsite for washer with inner basket rusting . Upon arrival found basket with several areas rusting. Replaced basket. Unit is functioning properly. Job complete