Service History 138 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Austin, TX 78738

Kevin

Job Details: 01/23/2023

"Arrived on site and inspected washer and valve and control board have burnt out. Whirlpool is covering diagnosis

We serviced a

KITCHENAID OVEN

Model KEBS207BSS00

Near Round Rock, TX 78664

Kimo

Job Details: 01/23/2023

"Arrived onsite for a wall oven that is not heating at the top oven. Upon inspection I found that the thermistor, heating elements good. Upon further inspection I found that there was a connector that was not Securely connect to the control I corrected this and tested unit and found unit operating as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Bastrop, TX 78602

Joe Z

Job Details: 01/23/2023

Arrived onsite for Microwave Not Starting. Upon arrival inspected unit. Control is operating correctly. Customer stated that the fan is not running. Test blower and is not operating. Unit does heat correctly. Removed unit from wall and inspected blower. Found harness to blower bad. Cannot proceed with repairs. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGRU19F6QFB

Near Austin, TX 78726

Vincent

Job Details: 01/23/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was light not coming on. I inspected light and they where good. Found that the door switch for lights to come on was stuck with something sticky. I removed switch and clean it and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78705

Wesley

Job Details: 01/23/2023

"Arrived onsite for stacked unit washer ui communication failure. Reset did not correct. Repair approved by Completed repair by replacing console and reinstalling units and testing. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS8

Near Niederwald, TX 78640

Leonardo

Job Details: 01/23/2023

Arrived on site to replace control board and socket. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, TX 78132

Andrew

Job Details: 01/23/2023

"Arrived on site to test unit for water building up between uses. Found water was up to sump screen on arrival. High drain loop still installed properly. Removed drain hose and ran water through with no success at making check valve fail. Fill valve does not seem to be weeping. Ran multiple diagnostics with no signs of any issues or failures. Spoke with Techline and advised of issue persisted recommend replacing fill valve, drain hoses. Advised customer to monitor and take pics of issue prior. No leaks detected. Job complete. SR#7735558578"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near New Braunfels, TX 78132

Andrew

Job Details: 01/23/2023

Arrived on site to test unit for not cooling thoroughly in microwave when using broil/convection features. Last visit advised to download app and connect unit to WiFi. Upon arrival on todays visit unit was not connected to WiFi as instructed. Found no issues with unit. Currently working as designed. Spoke with Techline and was advised to have unit connected to WiFi for software update. Unable to pull unit out completely as warming drawer in way of outlet. If issue persists recommend extra pay and 2hrs to remove warming drawer to pull unit out. Job complete. SR#7735559207

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect wall oven time not keeping. Upon further inspection, the customer advised that they recently set the time on the oven control panel and its now 6 minutes faster than the actual time. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and checked to see if the unit was connected to wifi in the settings function and it was not. Following the tech sheet, I removed and replaced the main control and tested. The customer advised that they do not have their internet connected in the home. I advised the customer to download the whirlpool app on their phone and follow the steps in connecting the unit to WiFi. I demonstrated on the oven where they needed to go in the settings function and provided the whirlpool WiFi connect temp phone number if they needed assistance or they could contact our office and request to speak to me and I would help them set the WiFi up on the oven. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/23/2023

Arrived on site for refrigerator with broken ice bin. Upon arrival confirmed issue but no no failures in ice maker. Found ice bin had split down the middle and was allowing ice to be angered forward into dispenser. Replaced bucket and found dispenser functionality restored and bucket no longer leaking. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Volente, TX 78641

Paul

Job Details: 01/23/2023

Arrived onsite for a refrigerator to replace previous diagnosed parts.I finished removing the ice that was left on the FC evaporator and I found one of the thermal fuses open in the heater harness. I replaced the evaporator fan assembly with the thermal fuses. I removed the remainder of the ice on the RC evaporator. I found the evaporator bowed out against the cover. I installed parts from the drain pan kit to correct this. I replaced the RC evaporator fan and the UI. I tested the unit and found it cooling down and working as designed. I explained to the customer that the unit should be cool enough by tonight to start making ice if the icemaker is good. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA01

Near Horseshoe Bay, TX 78657

David Z

Job Details: 01/23/2023

"Arrived on site to diagnose ice machine that is making loud noise when in use. Customer showed me video of noise which sounds like fan blades contacting am object and making a loud buzz. Removed rear panel and moved refrigerator lines and insulation away from the condenser fan, and pulled blade tighter on shaft. Didn't hear any noise after. If issue returns, we will need a 2 hour window to separate the unit and replace the condenser fan, which is not easily accessible. At this time no further noise found. Call complete."

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Austin, TX 78759

David S

Job Details: 01/23/2023

"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I tested the dryer and could hear a little squeal. I gained access to the blower wheel and found it in good condition. I gained access to the guide wheels and found one of the clips not installed properly. I found the guide wheel grinding against the stabilizing bar. I replaced the guide wheels, clips, belt and pulley. I reassembled the unit and found it working properly with no more squealing. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Buda, TX 78610

Matthew

Job Details: 01/23/2023

Arrived onsite to replace faulty timer. Replaced timer and tested. Ran unit and unit stopped when it was supposed to. No more excessive noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Kevin

Job Details: 01/23/2023

"Arrived on site and found fresh food door switch is broken after replacing it light is working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Austin, TX 78739

Luis

Job Details: 01/23/2023

"Arrived on site for freezing in fresh food section. Found fresh food thermistor not in housing location in front of led,removed housing installed thermistor to correct location on housing"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near McGregor, TX 76657

Jonathan M

Job Details: 01/23/2023

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer advise if they had a load that they had washed back in December that never finished and left water at the bottom of the washer. Since then, whenever they go to start a cycle, the unit will just flash them. Did find an F9 E1 (long drain) error code flashing on the screen. Placed the unit into a drain and spin and found that the unit would lock and unlock but then do nothing. Gained access to the control and measured resistance to the drain pump. Found it open. Checked underneath and checked resistance on the drain pump and found 19.8 ohms of resistance. Checked through the harness and found that the neutral wire from the control connector and the drain pump connector was open. Found the neutral wire split underneath the washer. Add a male and female connector to both wires and reconnected the wiring. Tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78749

Scott

Job Details: 01/23/2023

Arrived on site for dishwasher door flopping down . Found left hand hinge spring not latched in to door bracket . Reinstalled spring . Door is functioning properly now . No other issues found . No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Maurice R

Job Details: 01/23/2023

Arrived onsite for dishwasher not power on. On inspection found that there was no power to the outlet. I plugged the unit into the disposal plug in the unit powered up. Checked the breaker was not tripped. Told customer that his plug maybe bad or the breaker is bad. No water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near New Braunfels, TX 78130

Andrey

Job Details: 01/23/2023

"Arrived on site to test unit for burner not regulating temp, customer stated that front left burner just stays hot and then stopped working completely, tested unit found bad infinite switch, replaced switch from truck stock part #WPW10434452, tested unit, unit now functioning properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Manor, TX 78653

Joe Z

Job Details: 01/23/2023

Arrived onsite for Leaking Water from Behind. Upon arrival ran diagnostics and there are no saved error codes. All components operate currently during manual test. Found that the cold side of valve is fractured and needs to be replaced. Replaced valve W11038689. No leaks present at this time. Job complete

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Buda, TX 78610

Matthew

Job Details: 01/23/2023

"Arrived onsite for burners not igniting. Upon arrival inspected unit. Found customer was passing the ignition sequence on the knob. Notified customer where spark would occur. Customer tried and found that burners are operating. Customer did have issues with left front burner. Inspected burner and found Orifice, dual , was swapped. Corrected orifice for high and simmer. Tested unit and unit is now functioning properly. Job complete"

We serviced a

AMANA COOKTOP

Model AGR5330BAB3

Near Uhland, TX 78640

Leonardo

Job Details: 01/23/2023

Arrived on site to install new grate. New grate is good not damage.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Dripping Springs, TX 78620

Leonardo

Job Details: 01/23/2023

Arrived on site to test unit for noise when running microwave. Ran unit like 10 times and couldnt duplicate the problem. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Austin, TX 78735

Scott

Job Details: 01/23/2023

"Arrived on site ,replaced control board. Light switch is working properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS03

Near Wimberley, TX 78676

Andrey

Job Details: 01/23/2023

"Arrived on site to test unit for no ice production, tested unit found ice maker throwing a E4 error code,replaced ice maker , ran test 120, test passed and ran test 97, ice maker filled with water, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78747

Kevin

Job Details: 01/23/2023

"Arrived on site and found Customer is experiencing noise during agitation cycle. Ran all functions and diagnostics and washer did not make any excessive noise. Inspected gearcase assembly and did not find any issues, Discussed correct Loading for this model, requested that customer monitor washer for correct operation, job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Sunset Valley, TX 78745

Matthew

Job Details: 01/23/2023

Arrived onsite to replace failed strike. Replaced strike and tested to insure proper operation. Put unit in diagnostics and all cycles passed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Fort Hood, TX 76544

Tyler

Job Details: 01/23/2023

Arrived on site for washer making screeching noise during agitation. Upon arrival confirmed issue after customer provided video of sound. Ran diagnostics and confirmed noise present. Found cam and belt worn down but no finales in gearcase or agitator. Replaced cam and belt and found noise no longer present and working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Austin, TX 78745

Matthew

Job Details: 01/23/2023

Arrived onsite for washer not draining. Upon arrival inspected unit. Found unit with standing water. Inspected drain pump and connections. Found connections good underneath. Inspected control and found harness connector not secured directly at control. Snapped connections in please and tested. Upon powered on and is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Cedar Park, TX 78613

Paul

Job Details: 01/23/2023

Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the right rear roller that broke. I installed the drier and vacuumed the system. I charged it with 41 grams of R600 and tested the unit. The evaporator had a full frost pattern and was working as designed. I showed the customer the unit was cooling. No water supply connected at this time. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kyle, TX 78640

Matthew

Job Details: 01/23/2023

Arrived onsite for washer not draining after previous repair. On arrival inspected unit. Found drain pump at 19 ohms. Measured voltage to pump and recorded 14vac. Disassembled and accessed control. Measured ohms to pump and found OL. Voltage from control was 120 vac. Found broken line in harness. Replaced harness. Tested unit and unit is now functioning properly. Job complete.

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW4

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/23/2023

Arrived on site for washer needing previously diagnosed drain hose. Upon arrival installed required part reassembled and found unit not leaking and working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hutto, TX 78634

Kimo

Job Details: 01/23/2023

Arrived onsite for a washer that is making noises when in use. I replace the gear case and tested unit with clothes in it and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Driftwood, TX 78619

Leonardo

Job Details: 01/23/2023

Arrived on site to test unit for unit not heating correctly. Test unit and calibrated unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Austin, TX 78747

Kevin

Job Details: 01/23/2023

"Arrived on site and replaced tub ring recommended by service pointer, after replacing ran fabric softener valve in diagnostic cycle and it is no longer overfilling. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Austin, TX 78759

Vincent

Job Details: 01/20/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was the light on the control stating that the burner is on was still on. Im ordering all infinite switches and main control because there was burn mark on all infinite switches. Office to contact customer when parts are all available. ; ordrng 1 WPW10434452 (Dual infinite switch) and 3 WP3149404 (Left front and left & Right rear)s and 1 WP3149400 (Infinte switch) and 1 W11567368 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Leander, TX 78641

Maurice R

Job Details: 01/20/2023

Arrived onsite for washer making noise. On inspection found that when the unit goes into spin mode at start there is a squealing noise that goes away as the unit pickup speed. Changed out the gearcase and retested unit. The noise is gone and there was no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/20/2023

Arrived on site for refrigerator not making ice. Upon arrival issue but found ice jammed in harvest tray due to missing extension cut off. After further testing I replaced extension arm and ice maker. Found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Georgetown, TX 78626

Gerry C

Job Details: 01/20/2023

"Arrived to inspect cooling issue. I found the unit would not cool at all and the compressor would run, but was not moving enough refrigerant to effectively cool and I verified with thermography. No leaks observed during service. Please allow two hours for sealed system service. Tech GCO please.; ordrng 1 WPW10463858 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 SealedSystem2Hour (Two Hours) and 1 GCO (GCO)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78733

David S

Job Details: 01/20/2023

"Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer would turn on but not heat. I gained access to the terminal block and tested voltage for both line 1 and line 2. Line 1 to neutral is showing 125 vac, line 2 to neutral is showing 125 vac. Line 1 to line 2 is supposed to show 240 vac but is only showing 1.7 vac. Indicating that line a power supply issue. I advised the customer to check the outlet. The customer has already had an out and claimed the supply is good. I advised they have them come back out and check voltage across line 1 and line 2. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site to test unit for randomly loosing power and UI not responding. Replaced UI and control as a precautionary. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78735

Scott

Job Details: 01/20/2023

"Arrived on site for dishwasher tripping breaker . Ran diagnostics and got diverter error codes , also heating element is warped. Found diverter having a small leak . Replaced sump and motor and element . Ran diagnostics,all checked normal. No water leaks detected. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near San Marcos, TX 78666

Leonardo

Job Details: 01/20/2023

Arrived on site to replace control board. Replaced board and light test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Braunfels, TX 78132

Leonardo

Job Details: 01/20/2023

Arrived on site to replace tub. Found tub damaged and hope rack hitting not allowing door to close ordering tub again office to reschedule ; ordrng 1 W11409866 (Tub) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78628

Gerry C

Job Details: 01/20/2023

"WDT970SAHZ0 I entered service mode and found F9E1 stored and I cleared for testing. I found the diverter would not find position during service test mode and inspected. The position sensor switch for the diverter assembly was not seated and below the plug retainer, causing the unit to not read diverter position. I corrected the plug position and tested. The unit did not generate any further errors and I was able to verify it sensed diverter position as designed. No leaks observed during service

We serviced a

KITCHENAID RANGE

Model KSGB900ESS3

Near Austin, TX 78729

Vincent

Job Details: 01/20/2023

"Arrived on site for range with F8E0, INSPECTED UNIT AND WORK AREA. Gained access to blower and replaced. Unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near Hutto, TX 78634

Kimo

Job Details: 01/20/2023

"Arrived onsite for a dryer that ins not heating. Upon inspection I found that the unit would tumble but not heat i checked that the unit ha good power, it did. I noticed that the vent tube was squished a bit causing a small restriction of air flow. I then checked the thermal fuse and all of the thermistors and found them good. I checked the heating element and found that it showed open. I replace it and tested the unit and found that the unit is now operating as designed. Customer is aware that poor airflow can cause this issue to happen again. Job complete."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Georgetown, TX 78633

Lou

Job Details: 01/20/2023

"Arrived on site to inspect range gas leak. Upon further inspection, the customer advised that they had accidentally left one the burner valves in the on position overnight and had the gas company check the gas supply and it was reported that the back right burner was leaking gas. I turned the gas supply on and tested the cooktop burners and the bake and broil burners and all are operating as designed. Using my gas leak detector on High sensitivity, I checked the cooktop burners and valves and found no leaks. I tested the oven and found no leaks. Checked the regulator and found no leaks. I demonstrated for the customer and showed them there are no leaks on the unit. I advised that due to the amount of time the valve was left open, it would take a while for the excess gas to dissipate. I advised the customer that there no issues with the unit as it tested good and no leaks have been found.No leaks detected during service, job completed."

We serviced a

GE WASHER

Model GTW68OBSJOWS

Near Lakeway, TX 78734

Vincent

Job Details: 01/20/2023

"Arrived on site for washer, inspected unit work area. Customers complaint was it would leak from the front of machine. I inspected all hoses and did not find any signs from leaking. I ran a cycle and found that the recirculating pump hose was kinda clogged. I removed the top to washer and gained access and removed the tub ring and found build up around causing it to leak out. I advised customer to run about 8 cleaning cycles 4 with afresh and 4 with out and to skip one in between. Unit should be working fine after.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Manchaca, TX 78652

Kevin

Job Details: 01/20/2023

"Arrival on site and replaced coupler, iceman, and iStore diagnosed by previous technician. Customer states that icemaker has not made any ice since previous visit removed icemaker cover and found frost and ice buildup which has caught ice tray and broken it, took one picture. Now will need icemaker to complete repair.; ordrng 1 W10873791 (Icemaker)"

We serviced a

JENN-AIR COOKTOP

Model JED8430ADB

Near Georgetown, TX 78628

Paul

Job Details: 01/20/2023

Arrived onsite for a cooktop and replaced the fan switch knob.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near New Braunfels, TX 78130

Joe Z

Job Details: 01/20/2023

Arrived onsite for making weird noise and not spinning. Upon arrival test unit by selecting spin cycle and only agitator spins. Inspected motor and belt and are good. Noticed actuator not retracting from agitation to spin. Contacted SW for assistance. Ran diagnostics and test all components. During shifter test the actuator only makes a Small clicking sound and cable does not pull lever. Need to replace actuator. ordrng 1 W11614637 (Actuator)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Temple, TX 76502

Jonathan M

Job Details: 01/20/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the customer did not have a lightbulb on hand so she requested that we sell her the lightbulb to the microwave. Replace the lightbulb and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

GE RANGE

Model JGBS66REKU4SS

Near Lampasas, TX 76550

Tyler

Job Details: 01/20/2023

Arrived on site for range with improperly lite flames. Upon arrival confirmed issue and found unit had grease build up and debri. Was able to remove debri and clean orfices. Found unit igniting all burners and oven as designed with no gas leaks.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Hutto, TX 78634

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a range with a burner shaft not aligning properly. Found rf valve shaft twisted and reset it to proper position. All is working properly at this time and job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAC0

Near Austin, TX 78750

Vincent

Job Details: 01/20/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking and smelling bad. Entered diagnostics and found error codes F0E1 F5E2. I then ran a diagnostics cycle and found a pin hole on the dispenser valve. It will need dispenser valve and dispenser housing.

We serviced a

MAYTAG RANGE

Model MGR6600FZ1

Near Round Rock, TX 78665

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a range that is not baking properly. Found failed bake ignitor and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Killeen, TX 76549

David Z

Job Details: 01/20/2023

"Arrived on site to diagnose refrigerator producing very little ice. Examined ice bucket and found maybe 1 cycle worth of ice. Tried to force the unit to harvest and it would not respond. Replaced icemaker and power cycled unit. Tested again. Verified unit filling and cycling properly. Advised customer they need to clear up the airflow channels in the RC because they are blocked and causing cold pockets. Advised this can also decrease ice production because thermistor isn't getting accurate Temps and trying to overcool. Unit working as designed at this time, and will make consistent ice when airflow channels are resolved. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78748

Scott

Job Details: 01/20/2023

"Arrived on site for oven not lighting . Igniter not pulling any amps , is getting voltage . Replaced igniter . Oven is igniting. Ran preheat , all checked normal. No gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MEDB855DC4

Near Hutto, TX 78634

Kimo

Job Details: 01/20/2023

"Arrived on site for a dryer that is tripping the breaker the in plugged in. Up arrival the customer advised me that they had wired the unit in themselves. Upon inspection I found that the power at the wall was good along with the polarity. I plugged the unit in and found that it tripped the bracket. I unplugged it the turned the bracket back one and unplugged P9 - MOTOR/L1 connector and plugged the unit back in and found that the breaker stayed on this time I plugged in the p9 connector and it tripped. I then gained access to the motor and unplugged it and turd the breaker back on and it stayed on this time too. Meaning the the motor has a internal short causing the issue. ordrng 1 W11158453 (CNTRL-ELEC) and 1 W10824899 (Motor) and 1 WP697772 (Wheel) and 1 W10667717 (Housing)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Austin, TX 78704

Wesley

Job Details: 01/20/2023

Arrived onsite for f3e3 error populating intermittently and replaced the inlet thermistor. Unit is now operating as designed. Advised customer on repair. All else checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Belton, TX 76513

David Z

Job Details: 01/20/2023

"Arrived on site to diagnose oven that has an unusable console sometimes when door is opened. Customer will open the doors sometimes and steam will hit the screen and make the screen act inconsistent/change temps/has not been able to cancel cycles sometimes. Checked for errors and found no errors present. Advised customer that per tech line recommendations, steamy items need to be covered in a baking bag, cover etc to reduce the amount of steam that contacts the UI. User interface responds to moisture, which needs to be minimized to make console more consistent. Customer also advised that they need to install the whirlpool app to update the software on the unit. Customer doesn't have a smart phone, but will have their son install and update software. Unit working as designed, steam just needs to be accounted for on this style of touch screen. Call complete."

We serviced a

WHIRLPOOL DRYER

Model n/a

Near Austin, TX 78703

Wesley

Job Details: 01/20/2023

"Arrived onsite for mess in the dryer like a foreign liquid substance had been allowed to dry in the base of the drum. No distinct smell indicating the cause but certain it was foreign and not a dryer byproduct. Cleaned the drum free of foreign contaminant with dawn and borax, unit is now cleaned and operating as designed. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Georgetown, TX 78633

Lou

Job Details: 01/20/2023

"Arrived on site to inspect wall oven not heating and controls not responding. Upon further inspection, I found the display time incorrect along with the incorrect date. I attempted to place the unit in diagnostics and the control panel failed to respond. I cycled power at the breaker and placed the unit in diagnostics. Checked error error codes and found F6E4. Cleared the code and attempted to test and found the bake and broil relays not opening and closing. I removed and replaced the main control and assisted the customer is connecting to WiFi. Tested the unit and it is operating as designed. Job completed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Killeen, TX 76543

David Z

Job Details: 01/20/2023

"Arrived on site to follow up on dryer that is not heating.. Checked voltage at outlet due to issue being the same as when TG came in December. Found 94v at outlet. Unit is not getting proper voltage to run the machine, need to properly resolve the voltage drop. Unit working as designed with adequate power. Call complete."

We serviced a

KENMORE REFRIGERATOR

Model 795.7103301

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

"Arrived onsite for a refrigerator leaking water under the icemaker and ice build up in the bottom of the FC. I found the fill tube limed up at the end of it causing water to spray and not all of it going into the icemaker. I found the drain tube bad on the FC and the drip pan froze over. I removed the ice from the FC, replaced the drain tube, and cleaned the fill tube. I tested the drip pan and it drains. I tested the icemaker and the mold fills with water correctly and nothing leaks. All is working as designed. There were no water leaks present at the time of service.

We serviced a

WHIRLPOOL WASHER

Model LSN1000LW0

Near The Hills, TX 78738

Scott

Job Details: 01/20/2023

Arrived on site for washer humming . Found drive motor has failed . No water leaks detected. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PRXS0

Near Austin, TX 78731

Vincent

Job Details: 01/20/2023

"Arrived on site for icemachine, inspected unit and work area. Customers complaint was unit making thin ice. I inspected unit and found low water pressure. I also found its had a sealed system repair done in the past I attached my gauges and pressures looked good. I set unit in diagnostics and no error codes where present. I ran a cycle to make ice and the slab of ice was too thin. The evaporator is not getting cold enough and the problem can be coming from the hot gas valve. Im recommending to replace the hot gas valve and the evaporator and main water line and the water valve.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

Arrived onsite for a washer that will not stop spinning. I found out from the customer that the drain pump will not stop running. I plugged the unit in and the pump started running. I showed the customer how to hold the start button longer and turn the pump off. I checked errors and none were stored. I ran the auto diagnostics cycle and the cycle completed and the unit worked as designed. I found out the customer was using too much detergent. I went over detergent use with the customer. There were no water leaks present at the time of service.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TF2

Near Temple, TX 76502

Jonathan M

Job Details: 01/20/2023

Arrived on site for a refrigerator that has a damage to. Inspected unit and work area. The customer advised that she wasnt sure if there was an actual issue but there is some stuff in the bottom of her refrigerator liner next to the waterlines and she wasnt sure if there was an issue with water for tubes. Remove the bottom shelf and found the tubes were covered in a orangish silicone attached to th bottom for the refrigerator liner where the lines go out. They explained that this is normal but did offer to remove and re-silicone with a white silicone in her refrigerator liner. The customer advised that she did not want any repair done if that was normal she just didnt know what was going on because she had never seen that before. She advised that she hasnt cleaned out her refrigerator up until recently and did not know if that was normal or not and just wanted to have it checked. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Canyon Lake, TX 78130

Joe Z

Job Details: 01/20/2023

Arrived onsite for unit not drying. Upon arrival. Test unit and vent test showed poor. Removed vent hose and test passed. Test unit on high heat and watched element cycle several times. Recommended that customer have vent cleaned. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Round Rock, TX 78664

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a range that is not baking properly. Found faulty bake ignitor and replaced ignitor. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Georgetown, TX 78628

Lou

Job Details: 01/20/2023

"Arrived on site to inspect washer lid not closing. Upon further inspection, I found the left side hinge area damaged keeping the lid from closing properly. I removed and replaced the lid and tested the unit. Unit is operating as designed as is the lid operations. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Canyon Lake, TX 78130

Leonardo

Job Details: 01/20/2023

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/20/2023

Arrived on site to test unit for no light. Test unit and found bad light bulb. Test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Round Rock, TX 78664

Cliff

Job Details: 01/20/2023

"Arrived on site to diagnose a washer that is not cycling properly. Found ui not responding to user input and suspension worn in unit. Both parts will need to be replaced to complete repairs. Office to have autho provided and set return appointment.; ordrng 1 W11120178 (Ui) and 1 Authoneeded (Autho needed) and 1 W11130356 (Suspension), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Buda, TX 78610

Kevin

Job Details: 01/20/2023

"Arrived on site and found no saved error codes ran all functions in manual diagnostic cycle and did not see any issues everything is working as designed. Discussed water level expectation with customer how washer measures each load and correct detergent usage. Documented with tech line, job complete, 7735540119"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Kevin

Job Details: 01/20/2023

"Arrived on site and found refrigerator is unplugged, apartment complex stores units in a garage without water hookups and no specific power hookups for each unit. Plugged in refrigerator and found compressor is getting voltage and vibrating but not running. Will need a seal system repair.; ordrng 1 R600kit and 1 WPW10143759 (Dye drier) and 1 W11580057 (Compressor) and 1 Sf8404 (Process stub)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kyle, TX 78640

Kevin

Job Details: 01/20/2023

"Arrived on site and inspected washer and found water is turned off in source, inspected valves and found both valves are broken., Once they are replaced explain to customer that this may have been caused by freezing temperatures. Washer is On a covered porch exposed to temperature. Explain that this is likely to happen again if washer is continued to be exposed to temperature; ordrng 1 W11210459 (Valves)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site to test unit for no ice production. Found ice mold had cubes made but heater was not engaging causing ice maker to stay stuck. Replaced ice maker and ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78744

Matthew

Job Details: 01/20/2023

Arrived onsite for bake cycle issues. Upon arrival inspected unit. Spoke to customer and found unit is heating and cooking fine. The issue is customer is having trouble canceling a cycle. The current cycle is canceled but will restart. The console is having intermittent issues. Noticed that the unit had not been connected to WiFi. Notified customer that this can cause issues if the unit is not able to update its software. Walked customer through setup. Customer will monitor. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Round Rock, TX 78664

Cliff

Job Details: 01/20/2023

Arrived on site to diagnose a washer that is not spinning. Found slider collar not attached to slider assembly causing no spin issue. Replaced slider and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78746

David S

Job Details: 01/20/2023

"Arrived on site for fridge not dispensing water and not producing ice. I inspected the ice maker and found the fill tube frozen over. I tested the fill tube heater and found it open, indicating the heater is no longer providing heat to the fill tube. I gained access to the fresh food evaporator and add, and corrected the seals so they now block air flow to the reservoir. The office will reschedule when we have an eta on the freezer door. Job complete.; ordrng 1 W11593330 (Freezer door)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78733

David S

Job Details: 01/20/2023

Arrived on site for dishwasher showing error code f9e1 no drain. I inspected the unit and work area. I found the unit full of water and the drain pump just humming. I gained access to the drain pump and found the chopper broken. I replaced the drain pump and tested the unit. I found it working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Round Rock, TX 78665

Vincent

Job Details: 01/20/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit still making noises. Customer provided video. I replaced the slider and gearcase. Calibrated unit and its now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near New Braunfels, TX 78132

Joe Z

Job Details: 01/20/2023

Arrived onsite to diagnose previously frozen RC evaporator. Upon arrival customer also mentioned she has been having icemaker issues prior to current issue. Ran diagnostics and all sensors passed. Did find that ice box fan is not operating. Also found RC drip pan is warped. Temporarily shimmed the drip pan until correct shims are ordered to be able to have customer test unit. Need to order ice box fan and shims; ordrng 1 W10846539 (Ice box fan) and 1 Shims (Shims)

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Austin, TX 78703

Wesley

Job Details: 01/20/2023

Arrived onsite and found unit operating and would lock and then never spin. Ran factory reset sequence and ensure proper connections at the control. Monitored unit through factory diagnostics cycle and determined likely cause of glitch to be sudsing issue due to high volume of detergent product in unit and saved SUd error. Cleared the airtrap to repair. Tested with clothing on a quick wash and unit normal function restored. Advised that no parts needed for repair at this time and infrequent odd operation or failure to operate is like a sequencing error that can be resolved by power cycling the unit for 5 minutes.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3Q

Near Waco, TX 76704

Jonathan M

Job Details: 01/20/2023

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested both valves and found the cold water valve barely pulling in any water. Remove the water hose off the back of the unit and checked for water pressure. Found adequate water pressure coming from the valve at the wall. The unit will need a new valve for repair. Ordering the valve 1 W11210463 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

Arrived on site to test unit for frost building up in evap cover. Exposed evap and didnt see any signs of defrost issue. Found gap between Linear A d cabinet was a bit excessive. Filled gap using silicone. No leaks detected. Job complete.

We serviced a

GE REFRIGERATOR

Model CSB48WP2NCS1

Near Austin, TX 78731

Vincent

Job Details: 01/20/2023

"Arrived on site for GE BUILT IN refrigerator, inspected unit and work area. Customers complaint was not cooling. I took temp in freezer FC41?. I found that the compressor line was freezing up. Inspected the evaporator and it was ceased up in ice. Unit is most likely having a defrost issue. Took pressure from low side and my gauze was reading 2psi. Spoke to CS to diagnose and order parts. Office will contact CX to reschedule. CX also sign the defrost waiver. ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Dripping Springs, TX 78620

Kevin

Job Details: 01/20/2023

"Arrived on site and found actuator arm is not in cam kit ring, took picture, after replacing actuator ran a calibration and automatic test cycle to confirm operation, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near New Braunfels, TX 78132

Andrew

Job Details: 01/20/2023

"Arrived on site and replaced previously diagnosed tub ring, gearcase and slider. When removing wash plate found sock was caught underneath and wrapped around gearcase shaft. Unit completed diagnostic cycle with no issues. No leaks decayed at this time. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Luling, TX 78648

Matthew

Job Details: 01/20/2023

Arrived onsite for refrigerator not producing ice and ice cream not freezing. Upon arrival inspected unit. Found unit internal temperature good. Contents of freezer were frozen and refrigerator items are ideal. Customer stated ice cream was soft. Ran test 56 for ice maker. Found error E5 on ice maker . Need to replace ice maker. Had customer put a bottle of water in freezer to monitor current conditions. Called customer back 6 hrs later. Customer stated the bottle of water was slushy but not solid. Need to return with icemaker and sealed system equipment. Need to check previous charge. Office to reschedule. My potentially need 2 hrs; ordrng 1 W11579560 (Ice maker)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX335HPS00

Near Lampasas, TX 76550

Tyler

Job Details: 01/20/2023

"Arrived on site for ice machine not making Ice. Upon arrival reconfirmed issue. Found floating restriction occurring in condenser coil. Was able to blast coil out after isolation of multiple components. Reassembled and insured unit could 120vac of nitrogen with no leaks, recharged system with 5.75 oz of refrigerant and watched unit make 3 solid batches of ice. Informed customer to give unit 24 hrs to fill bin call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Austin, TX 78736

Scott

Job Details: 01/20/2023

"Arrived on site for washer tearing clothing and leaving soap stains . Ran diagnostics got 0-3 error code . Found small amount of oil in stator . Ran tach test and unit is it registering any tub movement when tub is turned , . If washer is having trouble determining proper load size it may lead to improper water levels causing tearing and leave soap stains . Ordering gear case , stator and lower harness , meter pump. No water leaks detected at time of service. Call to set return. ; ordrng 1 W11568984 (Lower harness) and 1 W11195971 (Stator) and 1 W11596130 (Pump)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Round Rock, TX 78681

Paul

Job Details: 01/20/2023

Arrived onsite for a washer sometimes not washing correctly and other time it does. The customer had a video and the basket was not engaging correctly when the unit would go into the spin cycle. I found the slider broken. I replaced the slider and tested the washer. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model RF375PXEN0

Near Austin, TX 78733

David S

Job Details: 01/20/2023

Arrived on site for range broil element failing. I inspected the unit and work area. I found element broken and arching. I inspected the bake element and found it in good condition and ohming out with in range. I installed the new broil element. I found the spade connectors broke off during install. I replaced the broken ends with new connectors and insulated them with heat shrink. I reassembled the unit and tested it. I found it working properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Georgetown, TX 78633

Lou

Job Details: 01/20/2023

"Arrived on site to install,previously diagnosed and ordered part. Due to,the right RC door gasket being badly torn, I removed and replaced the gasket. Using my heat gun, I heated the gasket and shaped it before installing it. Tested door operation and checked the gasket for any gaps and it is sealing properly. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78734

Kevin

Job Details: 01/20/2023

"Arrived on site and found customer still experiencing small amount of frost buildup just inside center of freezer door, took picture. will need to bring back silicon, door, brackets and rails. Returning tech will need rivets to install new rails.; ordrng 1 12977880SQ (Door) and 1 W10571967 (Gasket) and 1 W10876598 (Nameplate) and 1 WPW10330994 (Bracket) and 1 WPW10330995 (Bracket) and 1 WP13055901 (Slide) and 2 W10841140 (Silicon)s"