"Arrived on site for unit turning then stopping. Upon arrival, confirmed unit tumbles and heats for 5 seconds and motor sounds like it struggles then halts. Attempted multiples times and halts every time. Ordering W10410999 motor and Y303836 wheel. Customer agreed to reschedule for next available day May 28th. Please add customer to cancellation list ; ordrng 1 W10410999 (Motor) and 1 Y303836 (Wheel)"

WEE730H0DS0 Arrived on site for a range not working. On arrival I ran diagnostic and found error code F1E0 power cycling. Oven wasn't heating up but cook top was working i reset product and now product is working as its designed no parts used. If there is a call back ui control and main control will need to be replaced.

"Arrived on site for washer making a loud noise per customer. On arrival found no belt marks, or gearcase failure. Found noise coming from under agitator arms found two dimes and a penny under unit removed then amd found noise no longer present. No leaks call complete customer not able to sign"

"Arrived onsite and found unit operating with failed compressor. Replaced compressor and installed dye drier and access port. Repaired leaking in the precooler and pulled vacuum. Charged to spec and observed proper cooling. WPW10143759, w11557671 and w11506635 no signer available available."

Arrived onsite and replaced the freezer LED W11602886. Unit is now operating as designed. All checks good.

"Arrived on site for all burners operating too hot on lowest setting. Upon arrival Both, inspected unit. Adjusted valve on all burners. Unit is operating as designed. Job complete. No parts needed"

"Arrived on site for dryer not powering on. Upon arrival, test unit and confirmed issue. Test polarity and there is no power to unit. Found unit is powered by SQUARE D gfci breaker and is tripped. Restored power to unit. Ran diagnostics and there are no saved error codes. Ran a time dry with medium heat with wet laundry. Unit is heating and operating correctly without tripping breaker. Unit is operating as designed . Job complete . Advised customer that if breaker trips too often to look into getting breaker replaced per service pointer for breaker tripping nuisance"

"Arrived on site for locked with water inside. Upon arrival, inspected unit and inspected unit and confirmed issue. Ran diagnostics and get error codes F9-E1. Ran a drain cycle and pump operates but no water pumping. Disassembled unit to inspect drain system. There is no debris in filter. Found 2 sponge types of debris between tub and hose. Cleared debris and water now drains. Test unit and is now operating as designed. Job complete"

"Arrived on site to install previously ordered parts. Replaced support wheels, idler pulley and belt. Test unit and is operating as designed. Job complete"

Arrived onsite to inspect dishwasher f7e2 code upon further inspection ran diagnostics found f7e2 code bad motor replaced pump & motor W11683137 ran diagnostics cleared codes tested normal cycles unit is working as designed no leaks observed during service

Arrived onsite to inspect refrigerator dispenser making vibrating noise upon further inspection found the filter housing is making the vibrating noise can not turn water off without removing the built in refrigerator will need a 2 man to complete job office to schedule no leaks observed during service ; ordrng 1 2Man (Builtin removal)

Arrived on-site for washer rinsing 3 to 5 times during a cycle. Couldn't replicate the issue but I was getting an off balance error code. I ran in factory cycle and checked for any obstructions. Customer said they do very small loads. I advised to try different size loads and also on how to load it. Unit is functioning as designed. No parts used.

Arrived onsite to inspect dishwasher thumping clacking noise upon further inspection found middle spray arm hitting the back of the rack GC has specific fix for this issue ordering parts manifold W11662109 office to schedule ; O-emld tckt

Arrived onsite for unit leaking. Upon arrival I found the unit to be stacked and a F8E1 drain error present. A two man is required to continue with service and spoke with GC about this. If i were to test the unit there isn't a way to get to the leak and can cause property damage. A two man is required. Office to RS for two man. Return with all parts.Apt 7110; ordrng 1 2man (2man)

Arrived onsite to inspect microwave not heating upon further inspection bad diode will return with parts schedule follow up ; schdld next appmnt for 5/28 WED PM

"Arrived onsite and found unit operating with noise concern, eliminated several potential causes in diagnostics and determined likely cause is ice valve chattering. Unable to recreate a harvest while onsite. Advised cuetomer on the royal parameters and explained that valve chatter is house water pressure related and not a cause for concern of mechanical failure. No parts."

Arrived onsite to inspect washer not dispensing soap upon further inspection found load& go was off ran diagnostics test unit is dispensing soap through load & go tested normal cycles unit is working as designed no leaks observed during service

Arrived onsite for ice drawer broken and not closing. Inspected and found right slide rail broken causing failed ice pan and freezerdoor to stay open. Replaced right side slide and ice pan. Unit is now functioning properly

"Arrived onsite for unit making noise. Unit is stacked in closet. Was able to access back panel for inspection. Unit is making noise during spin. Removed rotor and spun Trump by hand and unit was still making internal noise. Will need tub replaced. Need 2man ,2hrs for call. Also ordering stocks and rotor/stator. Office to reschedule ; ordrng 1 W11460604 (Tub assembly) and 4 W11316766 (Shocks)s and 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 2hrs (2hrs) and 1 2man (2man)"

"Arrived onsite for unit not heating. Inspected and found high voltage failure. Replaced Mag, capacitor and diode. Tested and unit is now functioning properly. Job complete"

"Arrived onsite for fan speed error code. Verified code and ran diagnostics. Found fan not energizing at all. Pulled unit and accessed fan assembly. Replaced blower. Tested and unit is now functioning properly. Took pics of unit functioning. Job complete. New build , vacant. No one on site for signature"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced control (WPW10317076) and condenser motor (W11613295). Ice maker is now receiving proper voltage. Unit harvested and called for fill but valve still did not energize. Took resistance of the valve for the ice maker, reading 1 ohm out of range. Replaced valve (WPW10420083) and tested unit, unit harvests and fills ideal amount of water. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for lighting issues. Upon arrival found left LED not illuminated. Per one stop replaced bulb assembly (WPW10562734) and tested unit, LED is now illuminating and unit is running as designed, job complete."

"Arrived on site to test unit for overheating and drum not turning. Upon arrival customer stated she heard a noise during the use of the dryer, she came to inspect and found the drum was not turning. Contacted WPL, during the call the unit began to spin again. Also concerned unit may be overheating. Tested unit, found drum spinning and unit heating properly. High temp cycled from 155?-175?. No irregular noises indicating a seizing motor. Could not mimic issue. Advised customer to use the unit and monitor, if issue returns recommend returning with motor, wheel, control and UI. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for error code. Upon arrival found F9E0 product miswired error code present. Inspected junction box, found loose wire nuts. Tightened all wire nuts and secured wires. Applied power, error code is no longer present. Unit is receiving proper voltage. Started a bake cycle in both oven cavities, both cavities began to heat with no issue. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to follow up on dryer that is not fully drying. On arrival reran last cycle and found it set to Reg Normal, and eco boost was on. I ran a Reg Normal cycle and verified temps cycling between Low 101-110, High 240 - 247 before going to cool down due to no items in unit. I ran a regular timed dry cycle and found cycle temps are also within spec, ranging from 132-139 Low, 210 - 217 High. Unit is venting properly as well. Recommended cycles be run on timed dry due to potential issues with loads being unable to be accurately measured at the sensor bars. No errors or failures found. Called findings into tech line, SR7741620720. No failures round with unit. Noone on site to sign ticket."

"Arrived on site to test unit for no ice production, tested unit found d all components engaging properly ice maker harvesting and filling with water, FC temp at 1 degree, called tech line to diagnose further, tech line advised to power cycle the unit and have the customer monitor it, SR#7741604258, replaced control as precautionary and advised customer to monitor, at this time job complete installed W11224256"

"Arrived on site to test unit for tripping breaker, tested unit found no issues, but door to service pointer SP W11490386 - Special Project S941EF, replaced bake and broil elements and control, preheat unit to 500 and advised customer to keep it at 500 degrees for 2 hours, at this time job complete installed W10779716, W11238400, W11082269"

"Arrived on site and replaced control(W11649136), console(W11659257), oven sensor(W11598120) and shims(4387828A). Found cabinet was compelling not level and right side already shimmer about 1/2 inch. Advised customer to have contractor correct cabinet issue. Job complete."

"Arrived on site to test unit for gas leak, customer stated that gas company found a gas leak in the flex pipe and it was fixed, they also stated that 2 rear burners are leaking, put some bubble solution on the orfice and could not detect and leak, explained to customer that it was all related to the flex pipe, unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for not starting, tested unit found broken harness, replaced and tested unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site to test unit for whirring noise. Upon arrival customer stated unit made a loud noise and stopped running, when restarting the cycle, drum did not spin and unit made a whirring noise. Verified issue, drum is not turning but motor is running then shutting off. Gained access to internal components, found belt in good shape. Motor is not spinning due to clothing article in blower wheel housing. Blower wheel has wear marks. Motor is seized. Replaced motor (279827) and blower wheel (WP694089) and tested unit, all components are properly engaging and unit is now running as designed, job complete."

"Arrived on site for noise complaint. Powered unit on loud noise vibration noise when compressor is running,removed back cover adjusted suction and discharge line,adjusted condenser lines reinstalled cover noise no longer present."

"Arrived on site to test unit for control not responding. Upon arrival customer stated the start button does not work. Tested unit, found start button not reacting to input. Replaced control (W11637583) and tested unit, all functionality has returned to the unit. Ran a test cycle with all components properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site ,replaced suspension rods W10780045. Ran calibration and diagnostics test wash. All passed . No water leaks detected at time of service"

"Arrived on site for ice build up,found right top corner of freezer gasket not meeting cabinet,removed door added washer,added adhesive between liner and cabinet,reinstalled door checked door seal good,removed ice build up. Wp489467,wp482338"

"Arrived on site for leak at icemaker. Found fill tube extension not fully secured in fill cup,removed ice build up,removed icemaker adjusted extension installed icemaker with extension fully into fill cup ran icemaker fill passed no leaks. No one available for signature"

"Arrived on site for no ice. Ran diagnostic no flow,removed pump cover found pump harness not fully secured,disconnected and reconnected harness ran diagnostic weak flow removed filter good flow unit passed all other diagnostic testran.a normal cycle waited ice slab dropped to grid cutter. No one available for signature"

"Arrived on site for no lights. Found arm extension not making contact with switch in upper panel compartment, adjusted and tightened extension assembly switch now fully engaged. Found dim to no light due to a defective led module, per service pointer W11606409 removed all leds installed updated led kit powered unit on all leds working repair covered under autho S84638. Used 4 w11632139"

"Arrived on site for icemachine not powering on. Found water filled in bin,vacuumed out water diagnosed a defective drain pump,replaced drain pump ran water through unit water drained checked all tubing and connections no leaks. Ran diagnostic all test passed. W11539855"

Arrived onsite for previously diagnosed parts. I replaced the harness and customer supplied a power cord. I ran the unit and unit is operating as designed. Call complete. Installed W11310055 HARNESS.

"Arrived on site to inpsect oven door allowing hot air to escape oven. Upon further inpsection, I found that the door assembly was warped and preventing the inner glass from sitting firmly on the door frame gaskets. I also found d that the door gasket was worn and falling apart, allowing further heat from leaking out the oven. I am ordering the outer door frame and returning with prescreened parts. Office to schedule return service.; ordrng 1 W11176456 (Outer door)"

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I found that water was not dispensing and no ice was being made. I removed the filter and found that the filter was preventing water from flowing. The water is now flowing without the filter. The customer will need a new filter. I tested the ice maker fill and found that some water was spilling over the tube. I removed the evaporator cover and found that there was no ice on the evaporator fan. I installed a tube extender that I had in truck stock part W11750811. I retested the fill, and it is now operating as designed. No water leaks were observed during service."

Arrived on site to install new Control to resolve unit stuck in drain loop. Verified pressure hose clear. Replaced control abd verified draining ceased. Unit working as designed and starting cycles properly. Parts used - W11603810.

"Arrived on site for washer not finishing the cycle. Clothes are still wet and washer just flashes. Found F8e1, ran automatic test cycle. All components pass except for cold water. Removed valves and found filter clogged. Cleaned then tested. Water is Still not coming through. Replaced water valve. Recalibrated and verified operarion. Call complete. W11595805"

"Arrived onsite for slight variance left to right of door alignment front to back. Explained that there is no tooled adjustment to improve the alignment with is around an 8th inch variation. Advised that I could manually adjust visual alignment and split the difference, customer elected to leave the door as is because of the inherent risks of manual adjustment. No parts."

"Arrived on site to install previously diagnosed and ordered parts. Due to the suspension rods, inlet valve, gearcase, slider, clutch and rotor failures, i removed and replaced all of the parts mentioned and calibrated the unit. Tested in diagnostics and the unit is operating as designed. I manually tested the valves, agitate and spin modes and the unit continued to operate as designed. No water leaks observed during service, job completed. W10754448, W10734521, W11393685, W11130356, W11172234, W10915701"

Arrive on site for a washing machine that is not draining and won't start a cycle. Inspected unit and to work area. Upon arrival I found water still on the drum and checked underneath. I couldn't find any visible signs of the wiretharness being split but did find the drain pump showing proper resistance. I checked voltage at the drain pump and found no voltage. I checked voltage from the control and found adequate voltage going to the drain pump indicating an issue with the harness. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11643701.

Arrived onsite for dishwasher not washing. I found F4E3 wash motor failure present and confirmed motor is not running. I replaced the pump and motor and tested the unit while observing for leaks. Unit is now operating as designed and no leaks are present. Call complete. Installed W11025157 PUMP&MOTOR.

"Arrived on site to repair washer with damaged capacitor. Found capacitor was ripped out of the GC, and screw hole was wallowed out. Found a broken wire on the harness as well. Due to this damage I had to replace the gearcase, splutch, capacitor, repair the broken capacitor wire, and also break off the washplate. Reassembled and verified proper operation. Due to damage on belt cover, unit has been overloaded before, so customer was advised on proper balanced loading. Unit working as designed. Parts used - W10752283, W11449840, W10721967, W11395618."

"Arrived on site and tested the unit due to a reported issue with the probe not functioning correctly. Upon plugging in the existing probe, the unit displayed a message instructing to disconnect and unplug, even though the probe was properly inserted. Replaced the faulty probe with a new one. Verified that the new probe was working correctly and was able to select the probe temperature and initiate a cycle without any issues. Job complete."

Arrived on site for a refrigerator that is making excess noise when running. Inspected unit and work area. The customer showed me a few videos of the sound that it was making and it sounded like the evaporator fan hitting ice. I gained access to the evaporator and found evidence of ice buildup around the evaporator fan leaking from the ice maker fill tube. I removed the ice obstruction and added a filtube extension to the fill tube. I tested the unit and found the unit begin to work and operate as designed. Call complete. WPW10496649.

Arrived on site to diagnose washer not running. Examined unit and found the lid lock would not stick. Lock keeps actuation. Replaced lid lock to resolve. Tested unit with new lock. Found once I was fully testing all functions the drain pump was making an abnormally loud buzzing/vibration indicating its locked up. Ordering drain pump to resolve. Return visit set for 5/27. ; ordrng 1 W11399437 (Drain Pump)

Arrived on site for microwave door not closing. Found microwave runs properly when door is pushed and held closed. Removed oven from wall. Found the base is not level at all and causing the door not to close properly. Used shim to push back forward. Still not making proper contact. Will need to have contractor level the base it sits in. Call complete. Called tech line. Waited over 25 min. Office will call or i will call tomorrow. ; used 1 4387828A (Shim) from stock

Arrived on site to test the unit due to a complaint of it not washing properly. Started a cycle and found that the unit was not filling with water. Inspected the water supply under the sink and discovered the water valve to the unit was turned off. Opened the valve and retested the unit. Confirmed the unit is now filling with water and circulating correctly. Job complete.

Arrived on site for lights in freezer not working.. found light in freezer ceiling has failed. Per Service bulletin I replaced all led modules. Verified operarion. Call complete.

"Arrived on site for out of balance. Upon arrival, inspected suspension and is good. Ran diagnostics and there are no saved error codes. Ran a drain and spin without laundry and operated correctly. Test unit with towels and operating correctly . Customer states that believes that there is lots of debris under wash plate. Removed wash plate and there is no debris. I did not find a drainage issue. Cannot duplicate issue. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for no heat. Verified power supply under load. Proper supply. Accessed heater element and found open line. Replaced heater element to repair. Unit is now operating as designed. WP3387747

Arrived onsite for unit having tripped during preheat. Builder advised that the unit had not tripped during testing after the breaker was replaced. Tested unit in bake to 550f. Unit never tripped during testing. All checks good. No parts. Unit voltage is correct and unit is heating as designed without tripping. No signer available.

"Arrived on site for dishwasher that is not drying dishes. Inspected unit and work area. The customer advised that ever since they've had this dishwasher, they've had to dry their own dishes after each cycle. He advised that they have had 2 other technicians come out to tell them that they needed to use rinse aid, and that has not corrected the issue. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through a diagnostic cycle and found all functions of the machine working and operating as designed with the heater coming on at the end of the cycle. I went ahead and called Whirlpool tech line and spoke to Rich SR# 7741605731. He advised that bas3d on my checks, there was no issue with the dishwasher. He stated that these models are specifically designed to use less energy and less water. He stated that the energy efficiency standards they needed to hit on these models require the heater to be fluctuating on and off during the dry cycle and they will not dry plastics and require rinse aid to help with drying. He advised that there was nothing that could be done for the dishwasher to enhance the drying experience besides making sure that the 8ncoming water temperature was 120 degrees fahrenheit and the customer using rinse aid. He advised to make no repairs at this time and the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for refrigerator freezer gasket still building water. Removed permagum previously used and installed foam strip under the gasket. Customer also says the ice cream does not stay frozen. Current temp in freezer is 15-20. Removed evaporator cover a d confirmed hnit has a nice and full frost pattern. Moisture must be causing switch to mess up and turn off fan. Unit is all working atbthis time. Called tech line. Advised of findings, sugest to raise the door up on brackets. Raised door. Call complete. Sr#7741608576"

"Arrived on site for a microwave that is really quiet at the end of a cycle. Inspected unit and work area. The customer advised that this microwave is a little quiet for her as she is hard of hearing and she wanted to know if there was a way to be able to adjust the volume on the end tone. I went through the options on her microwave and adjusted the tone to the maximum setting. I tested the unit and found the unit working and operating as designed. The customer had a few other questions about her microwave, which I answered. Call complete. No parts were installed."

"Arrived on site for dryer not heating, diagnostics shows f2e1,f3e1. Verified proper voltage at junctionl Ran test. Confirmed unit tumbles but no heat. Checked heating circuit and it checked goodl outlet thermistor was at 50k. Replaced thermistor as part of thermal cut off. Ran test. Found control not closing heater relay. Board terminal pushed to side. Side broke when attempting to center. Replaced board. Verified operarion. Call complete. W11618916"

Arrived on-site to install ordered parts. Installed rdrum(w10508188) and cycled the unit. Everything is working as designed.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments room temp. Customer advised that the unit stopped cooling after recent bad weather. I pulled the unit out and gained access to the main control and cycled power to the unit for approximately five minutes. Cycled power back on and tested voltage at the control and found the unit getting 120V and providing 120V to the compressor. When the compressor came on, I checked amp draw and found .79amps. I checked the the evaporator and found a frost pattern beginning to form. Waited for approximately 15-20 mins and found the temps in the FC beginning to drop and the unit is blowing cold air. I recommended the customer monitor the unit for at least 48 hours before placing food items inside and recommended placing a bottle of water inside the freezer to see if it freezes. I advised the customer that the compressor might need to be replaced and we will know more in 48 hours. No water connections to the unit and it is currently operating as designed. Job completed."

Arrived onsite and replaced the evap cover. Thawed any remaining ice. Unit is now operating as designed. Advised customer on repair. All checks good. W11610999

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that he has several different issues with this unit. He advised that the unit used to be really loud and would go off balance quite frequently. But now the unit does not even start. I ran the unit through diagnostics and found an F7 E5 (shifter failure), F0 E5 (off balance load), and F7 E9 (locked rotor) error codes. I went to check underneath and found the rotor completely seized on the drive shaft underneath. I also found major evidence of an oil leak from the gear case. I attempted to remove the rotor using a crow bar and anti-rusting agents. I found that the rotor was completely seized on the drive shaft. I want to check to see if the agitator could be removed and found that too was seized on the drive shaft. I checked the suspension and found the suspension was completely shot. The unit would need a complete rebuild before being able to fully test for anything else. Ordering parts and the office will need to contact the 3rd party for authorization for repair and contact the customer aboutnanreturn date if authorization is given due to several out of stock and special order items. ; ordrng 1 W10902814 (Wash plate) and 1 W10811960 (Basket) and 1 W10909670 (Spanner nut) and 1 W10597575 (Drain filter) and 1 WP8533928 (Filter screw) and 1 W10512164 (Tub) and 1 W10743982 (Heater screw) and 1 W11041462 (Heater) and 1 W11130356 (Suspension) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 4 W11568617 (screws)s and 1 W10915701 (Rotor) and 6 W11027980 (Stator screws)s and 1 W11161993 (Tub ring) and 1 W10752187 (Agitator screw)"

"Arrived on site to test unit for error code. Upon arrival customer stated anytime a cycle is started, unit will flash error codes. Entered diagnostics, found F7E6 motor circuit open error code stored. Cleared code and started a test cycle, when motor was attempting to engage, motor could not get enough of power to spin due to failed capacitor. Replaced capacitor (W11395618) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the valves and found the cold valve not fully opening. Customer advised they mainly use the cold water selection. Performed an automatic test in test 12 and the unit cold valve continued to not fully open. I removed and replaced both valves and retested and unit is operating as designed. No water leaks observed during service, job completed. W11688994, W11688995"

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit has not started to make ice. Tested unit, ice maker would not enter harvest. Found ice maker switched off. Switched unit on and ran a test cycle, ice maker harvested and filled with ideal amount of water. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not heating. Upon arrival customer stated unit tumbles but does not heat. Verified issue, unit is not heating. Gained access to internal components, found element reading open. Coil has broken. Replaced heating element (WP3387747) and tested unit, unit is now heating and all other components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for not cooling. Found compressor is seized and kicking out. Recommend compressor replacement. Needing 2hrs on return visit. Office to reschedule.; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (UV) and 1 W11506635 (Access valve)

"Arrived onsite for nuissance tripping. Found unit would trip every time it is used in the last weeks. Replaced control and elements after walking through checks. Unit now operating without tripping. Initiated a burnoff and left instruction for completion with customer. W11182108, W10856603, W11707168"

"Arrived on site to replace previously diagnosed part. Upon arrival replaced secondary valve (W11579561) and tested unit, ice maker harvested and filled with ideal amount of water. Advised customer ice production should start within 24 hours. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for not draining and smell. Found concern was standing water in filter area. Found no stored error codes. Unit complex self diagnostics with no issues. Advised customer to run clean cycles to remove smells. Also advised customer unit will have standing water in filter area and is normal part of operation. No leaks detected. Job complete.

"Arrived on site. Ran diagnostic no water flow,removed filter good water flow found pump shutting off water early,replaced pump,ran diagnostic all test passed. W11542867"

WTW6157PB0 Arrived on site for a washer with lid lock issues on arrival verified issue I replaced a defective strike tested product is working as its designed no water leaks visible from main water supply.

Arrived on site for f3 e1 error code. Ran diagnostics checked for error codes f8 e1 water inlet and f8 e2 water inlet. Inspected unit found water valve electrical connection loose reconnected and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"WRX735SDHZ08 Arrived on site for a refrigerator with lighting issues. On arrival I verified issue ,light module in RC has failed . Part wasn't sent out with me also the RC right door gasket was torn and causing condensation on the top middle of the RC doors. I ordered RC gasket and light module returning parts just in case . Rescheduled client for 5/24/25 no water leaks visible from main water supply. ; ordrng 1 W11527432 (Module) and 1 W10830274 (RC gasket)"

"Arrived onsite for unit making ice blocks. I found the door not to shut right due to ice cubes ,eating and freezing on the bottom. I found the door gasket on the left side to not seal causing the whole issue. I reseated the gasket and cleared the ice on the bottom. Customer stated it will keep making ice and shoot over the bin. I found because the ice melts the water will travel to the front and form a ice block causing the arm to never lift. Gasket is now sealed and I cleaned the inside out so the door will not hang open again. No leaks. Call complete. No parts installed."

"WFE320M0JS4 Arrived on site for a range tripping breaker. On arrival client stated that when they used the oven it would tripping the breaker. I replaced control board, bake, and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and amp draw product is working as its designed. I recommend to client that they need to contact home builder if it happens again. Calling whirlpool safety Sr # 7741555138"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker by depressing the test button under the motor housing and the ice maker failed to harvest. I removed and replaced the ice maker and retested and it is operating as designed. No water leaks observed during service, job completed. W11284458"

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit will sometimes make ice but it is very rare. Only 1 tray at a time. Ran a harvest cycle, ice in the tray got released, unit harvested properly and filled with ideal amount of water. Noticed actual FC temps was warmer than usual. Found set temperature was too warm for the FC and RC. Suspecting ice maker is not harvesting due to FC being too warm for harvesting. Set temps to ideal and advised customer to monitor ice maker. Ice production should start within the next 24 hours. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit per special project S153EB. Upon arrival customer stated drain pump will constantly run after cycle is completed. Attempted to enter diagnostics, drain pump would immediately engage and all LEDs would flash. Unit has a pressure system fault. M/S fall under rework. Followed TSP (W11766193) and inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power to the unit, entered diagnostics and started a test cycle. All components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a refrigerator that won't open the freezer door. Inspected unit and work area. The customer advised that he believes that the ice maker broke because the bail arm for the ice maker is stopping the top freezer drawer from opening. I did find the ice maker stuck in a harvest and the refrigerator flashing an F8 EC (freezer icemaker failure) error code. I went ahead and removed the ice maker for the time being so the customer can open and close the door, but we'll need to order the ice maker for repair. The office will need to contact the customer about a return date due to several out of stock and PSP items. No parts were installed. ; ordrng 1 W11765906 (Drawer stop) and 1 W11758523 (Ice maker)"

Arrived on site for unit tripping breaker. Checked voltage proper voltage coming in ran unit could not get unit to trip breaker. Unit breaker is a new build gfci breaker. Customer informed me unit not drying long dry cycle. 8nspected unit confirmed unit element was working checked air flow and found bad air flow when unitis ho9ked up to external outside. Removed air duct from unit and tested again found good air flow after removing vent maintenance witnessed. Unit has air flow restriction causing long dry times. Maintenance will have external duct cleaned and looked at job completed. Unit is located in apartment number 1108

"Arrived on site for dishwasher shutting down mid cycle . Ran diagnostics all checked normal in test wash . Latch tested good . Did find some charing on control. Replaced control trol and thermal fuse . WPW10084142,W10258275. Ran diagnostics again , all checking normal. No water leaks detected at time of service. Job complete"

Arrived on site for unit freezing up and making noise at evap fan motor. Upon arrival unit was unplugged and fully dethawed. Spoke with maintenance said unit mak8ng suck loud noises he had to unplug the unit cause other tenants could hear it. Tested ice maker and called for water some of the water is splashing out of the full tube and down side wall. Ordering fill tube extension via whirlpool service pointer fix. Plugged unit back in but turned off ice maker and water supply. Office to reschedule ; O-emld tckt

Arrived on site to replace dented fridge door. Replaced door and tested unit is functioning properly and as designed to job completed

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival client stated when they preheat it trips the breaker. I replaced control board, bake, and broil element. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again. Calling whirlpool safety Sr # 7741565547"

Arrived on site to replace dented fridge door. Replaced door and tested unit is functioning properly and as designed to job completed

"WMH31017HS12 Arrived on site for a otr microwave not heating on arrival I verified not heating. I tested diode, capacitor,switches, all 0arts were g9od then i tested thermostat fuse on the mag and fuse has failed . I ordered part and returning parts just in case . I rescheduled client for the 5/27/25; ordrng 1 W10832024 (Thermostat mag)"

"Arrived on site to inspect wall oven with no power. Upon further inspection, I gained access to the junction box and found that the neutral wire was not attached. I reattached the neutral and found that power was restored to the oven. The oven is now operatimg as designed with proper voltage. No parts needed. No one on site to sign."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the dryer and found it not heating. I verified proper incoming voltage at the terminal block. I gained access to the inside of the dryer and found that the thermal fuse had a bad connection due to some oxidation. I cleaned the fuse and tested all other components. All components are testing good and the dryer and found it us now heating properly. I ran an airflow test and found that airflow was restricted. I informed the customer that the vents will need to be checked and cleaned. The dryer is now operating as designed."

"Arrived on site to inspect dishwasher not cleaning properly and leaking water. Upon further inspection, I placed the dishwasher into diagnostics and observed no error codes. As the dishwasher ran, I could not find any functional issue with the dishwasher. The customer advised that leaking is coming from the door. I removed the outer door panel and observed as the dishwasher operated. The water was not overflowing or leaking. It appears that the dishwasher had been producing too many suds when the customer experienced the leaking the excess of suds caused the water level to rise and leak from the door. The customer is using powder dishwasher pods and a water softener. She is reporting that a lot of residue is left on her dishes from the detergent. I advised the customer on proper detergent usage to reduce the chance of too many suds and undisolved detergent. The customer is going to switch to liquid detergent and also going to use less. No parts installed. No water leaks observed at the end of service."

Arrived on site for unit not cooling. Inspected unit found unit cooling inside freezer but not in fridge. Back of fridge cabinet covered in front snow pattern. Removed cover and found evaporator fully frozen over. Removed snow like frosting from evaporator then found what appears as clear ice covering bottom half of evaporator. Ordering parts for defrost issue as I was not sent with any. Advised maintenance Ordering parts and that we will be returning. Told maintenance to unplug unit 24 hrs before returning. Took picture of frozt pattern; ordrng 1 W11666427control (Control) and 1 W11562215 (Heater)

"Arrived on site to inspect dishwasher control panel not responding. Upon further inspection, I found that the start button and cycle selection button were not responsive. The control has an internal control issue. I replaced the control and tested the dishwasher. The dishwasher is now operating as designed. W11683480. No water leaks observed during service"

Arrived on site for parts ordered for washer. Confirmed voltage to control but no flashing light. Checked drain pump and door switch. Within range. Replaced control. Control now has flashing light. Recalibrated. Ran automatic test cycle. All components pass. Call complete. Maintenance left before completed. No signature.

"Arrived on site to inspect whirlpool logo badge peeling. Upon further inspection, I found that the badge was damaged and peeling. I replaced the badge W11178521 from truck stock. The oven is operating as designed. Advised customer on stainless steel cleaning products."

Arrived on site for icemaker leaking. Inspected unit and found bottom of freezer cabinet frozen. Tested icemaker and called for water leaking is coming from fill tube extension at ice maker running down back wall of freezer. Ordering extension tube office to reschedule ; ordrng 2 W11750811 (Extensi9n fill tube)s and 1 212643 (Paragum)