We serviced a
ESTATE REFRIGERATOR
Model TS25AFXKQ04
Near Waco, TX 76705
Jonathan M
Job Details: 02/28/2022
Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. The customer advised that the unit had cooled properly for about four weeks and then went out again. Found the unit would not start at all when plugged in. The lights were on but nothing else was running. Checked everything down by the compressor and all connections underneath the unit. Found everything showing good. Attempted to advance the defrost timer and found the contacts that triggered would not start anything to work. Spoke to PR and was advised the issue would have to be with the thermostat due to no action from the defrost timer. Went to replace the thermostat and found the refrigerator immediately kicking on once the thermostat was wiggled. Replaced thermostat and tested the unit. The unit began to work as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Round Rock, TX 78665
Wesley
Job Details: 02/28/2022
"Arrived onsite for off balance loads and found unit walking. Found unit needed to be leveled and calibrated. Unit is now operating as designed. Advised customer on use and care principles. All else checks good, no error codes."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78738
Leonardo
Job Details: 02/28/2022
Arrived on site to test unit for oven not heating to temp and taking a longer to cook. Test unit and found oven needed calibration. Showed customer hot to calibrate the unit job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Gerry C
Job Details: 02/28/2022
Arrived to inspect noise. I found the turntable ring wheels were out-of-round and causing excessive rubbing and thumping noises. Office to ship part D2C and CX will contact us if there are further issues. ; ordrng 1 W11252182 (Turntable Ring) and 1 PartD2C (Ship W11252182 D2C)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78737
Leonardo
Job Details: 02/28/2022
Arrived on site for complain of oven light turning both ovens on but when you open the door it only turns that oven light on. Test unit and per tech sheet the oven light button will turn the top and lower oven light on. When you open the door for the upper oven only the upper oven light come on. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Jacob
Job Details: 02/28/2022
Arrived onsite for unit not working. Tested the unit and unit was not powering on. Unit is getting correct voltage. Upon further inspection. Found that the door switch was broken. Need to return with part. Rescheduled with customer.; schdld next appmnt for 3/3 THU !
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Cedar Park, TX 78613
Kimo
Job Details: 02/28/2022
Arrived onsite for washer not draining. Upon inspection I found and comb in the filter see pix. I replaced comb and cleaned filter and tested unit and unit operating as designed no leaks at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Hutto, TX 78634
Gerry C
Job Details: 02/28/2022
"Arrived to instal previously diagnosed and ordered parts. Prior to installing the parts I performed checks and found a clear and difficult to see piece of glass holding the float switch up. I entered service test mode and found FcE3, FcE4, F6E5. The unit ran through the service test mode as designed and did not generate any new errors. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Gerry C
Job Details: 02/28/2022
"Arrived to inspect leak. The CX described an issue where as soon as it would fill and then circulate water, the leak would show up under the door. I found the vent gasket rolled over during the manufacturing process and I removed and reinstalled the gasket and I tested within service test mode and the issue was corrected. Operational test good, no leaks observed during service.; ordrng 1 WPW10671904 (Silverware Hanger) and 1 PartD2C (Ship WPW10671904 D2C)"
We serviced a
WHIRLPOOL DRYER
Model WGD7120HW0
Near Austin, TX 78756
Joe Z
Job Details: 02/28/2022
Arrived on site for unit taking too long to dry. Upon arrival tested dryer with vent test kit. Test fail. Demonstrated to customer with vent hose disconnected from wall and test passed. Advised customer to have vent cleaned. Tested unit for heat and unit heats correctly. Job complete
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near Jonesboro, TX 76538
Jonathan M
Job Details: 02/28/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced freezer door and nameplate and tested the unit. The unit is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS
Near Salado, TX 76571
David Z
Job Details: 02/25/2022
"Arrived on site to diagnose ice machine that was not making any ice. On arrival customer informed me that the unit had not made any ice over the weekend. Customer also informed me they had cleaned a thick layer of dust and dirt off the condenser this morning. I tested all functions and verified all items working as designed. Ran a normal cycle and watched to make sure it was producing ice, and verified chill plate was cooling and ice was forming properly. Could not duplicate fault at this time, and was likely caused by clogged condenser. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVB8
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/25/2022
"Arrived on site for dishwasher leaking soapy water at bottom of door. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. Found soap suds buildup in unit causing leak (see SD-picture) Tested all components and found unit operating as designed. Found customer on home water softener system and using pods. Spoke with customer on soap buildup and proper amount of soap with water softener. Ran cap full of cooking oil to remove suds buildup. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/25/2022
Arrived on site for venthood making noise when wind blows outside. Tested operation and found unit working as designed. Found customer referring to damper door. Informed customer of damper operation. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Round Rock, TX 78681
Kimo
Job Details: 02/25/2022
Arrived for washer filling too slow. Upon inspection I found that the cold water valve had failed due to debris getting trapped in it i quoted customer for valve R/R customer agreed and I installed new valve and tested unit and found unit operating as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/25/2022
"Arrived on site for washer not completing cycle and making abnormal noises. Inspected unit and work area. Found unit unleveled. Leveled unit and found minor leak from drive assembly. Performed diagnostics mode and checked fault codes, found none stored. Performed diagnostics cycle and monitored operation. Found all components operating. Found noise coming from drive assembly. Will need to replace drive. Found no ETA available on part. Office to schedule return when ETA is available. ; ordrng 1 W11423759 (Drive assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Leander, TX 78641
Kimo
Job Details: 02/25/2022
Arrived onsite to install properly diagnosed parts. Upon arrival I installed new light bulb . Unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/25/2022
"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Verified failure and found motor not turning. Attempted to turn by hand and found motor locked up. Removed auger assembly and tested motor resistance and found opened. Will need to replace motor to repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Andice, TX 78628
Kimo
Job Details: 02/25/2022
Arrived onsite for MW sparking when in uses. Upon arrival I found some damage to the paint in the cavity. I used grey paint to cover it up and tested unit and found unit operating as designed. I called safety team. Job complete.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/25/2022
Arrived on site for range back left cooktop burners not igniting. Ins unit and work area. Tested operation to verify failure. Found no spark at igniter. Found all other burners sparking when testing back burner. Removed spark module and installed new. Tested operation and found same failure. Traced harness from spark module to burner and found harness grounded to frame. Corrected harness and tested operation and found sparking. Assembled unit and tested all burners. All tested good. Spoke with customer on service performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kimo
Job Details: 02/25/2022
Arrived onsite for dishwasher leaking. Upon inspection I found water damage see pix. I ran DW and found leak coming from Sump&motor ordering 1x Sump&motor. Office to reschedule when we have part.; ordrng 1 W11085683 (Sump&motor)
We serviced a
WHIRLPOOL WASHER
Model GHW9400SU0
Near Leander, TX 78641
Kimo
Job Details: 02/25/2022
Arrived onsite for washer with broken door handle. Upon arrival I looked up part and found that the part showed disconnected. I confirmed with SR. Office to contact customer. ; ordrng 1 8181843 (Door handle)
We serviced a
GE DISHWASHER
Model GSD2200G02WW
Near Manor, TX 78653
Matthew
Job Details: 02/25/2022
"Arrived onsite for dishwasher not turning on. Upon arrival inspected unit. Found voltage to unit good. Unit not responsive. Removed panel for inspection. Found panel parts deteriorated and screws rusting . Will need inner panel, latch, upper console panel , and switch activator. Will need AUTHO. ; ordrng 1 WD1X1363 (Switch leaf) and 1 WD12X22757 (Switch cover) and 1 WD13X10003 (Latch) and 1 WZ2X45D (Latch screw) and 1 WD31X10004 (Inner door) and 1 WD34X10742 (Panel assembly) and 8 WD02X10106 (Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Pflugerville, TX 78660
Matthew
Job Details: 02/25/2022
Arrived on site for refrigerator not making ice after previous repair. Inspected unit and ran test. Testing unsuccessful at ice maker. replaced icemaker. Ran test again and was not getting water flow to the ice tray. Replaced valve and tested. Unit is now functioning properly no leaks present at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Pflugerville, TX 78660
Matthew
Job Details: 02/25/2022
Arrived on site to replace previously diagnosed parts. Replace fan assembly. Tested for customer and customer stated fan sounds way better. No noise at this time. Unit is functioning as designed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Pflugerville, TX 78660
Matthew
Job Details: 02/25/2022
Arrived on site for cooktop clicking. Upon arrival inspected unit and unit was not making any clicking sound. Tested each individual burner and all burners are functioning as designed cannot find any issues with the unit at this time. explain to customer that spill overs while cooking as well as liquid cleaners can cause igniters to temporarily fail but once dry it out they usually resume functionality. Customer stated this was a one time occurrence but has used unit since without issue.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Mart, TX 76664
Jonathan M
Job Details: 02/25/2022
Arrived on site for I range that is not heating in the oven. Inspected unit and work area. Confirmed the customers complaint and found the fake igniter not turning on. Check voltage coming out of the control and found proper voltage. Checked voltage at the igniter and found proper voltage going to the igniter. I checked resistance through the igniter and found the igniter open. Ordering igniter and will return on 3/4.; ordrng 1 W11176454 (Ignitor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mart, TX 76664
Jonathan M
Job Details: 02/25/2022
Arrived on site for a microwave that has a light not turning on. Inspected unit and work area. The customer advised that ever since they bought the unit the microwave cavity light has not worked. Checked all components from the light transformer to the light itself and found the light missing filament. Replaced the lamp and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Mart, TX 76664
Jonathan M
Job Details: 02/25/2022
Arrived on site for a dishwasher that has a burned spray arm. Confirmed the customers complaint and found the spray arm was not completely attached to the motor and had fallen on top of the element. I called Whirlpool safety team and spoke to Latika SR# 7732990149. She advised to go ahead and proceed with repairs and would note the file. Replaced the spray arm and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Blanco, TX 78606
Brandon
Job Details: 02/25/2022
"Arrived on site to replace basket, after replacing, ran calibration, tested unit , tested good."
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near Blanco, TX 78606
Brandon
Job Details: 02/25/2022
"Arrived on site for customer complaint of unit not heating, found power plug prong not making good connection inside wall outlet, I adjusted power plug, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Blanco, TX 78606
Brandon
Job Details: 02/25/2022
"Arrived on site for customer complaint of unit not cooling, found evaporator covered in ice, found heating element tested good in diagnostic mode, found miscommunication between control and evaporator thermistor, I defrosted evaporator and I replaced control and thermistor, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Jonathan S
Job Details: 02/25/2022
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found correct heating element in unit (see SD-QUICKPIC). Measured incoming water temperature at 109?. Found rinse aid in dispenser. Performed diagnostics mode and checked fault codes, found no fault codes. Monitored test cycle and found heating element draw7.5 amps. Found suds at end of test cycle from rinse aid. Found customer using one hour wash. Spoke with customer on user care guide, incoming water temperature and government energy regulations. Unit working as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/25/2022
Arrived on site for range oven not reaching preheat temperature. Inspected unit and work area. Performed temperature test on bake at 350?. Measured first 3 cycles and found average temperature at 337?. Calibrated unit plus 15?. Spoke with customer on calibration and normal operations. All tested good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hutto, TX 78634
Cliff
Job Details: 02/25/2022
"Arrived on site to diagnose a washer that is not cycling properly. Found control not running through cycle properly, and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11170317 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lampasas, TX 76550
Tyler
Job Details: 02/25/2022
"Arrived on site for dryer taking too long to drive. Upon arrival confirmed complaint after disassembling and testing heating hardware I found heating element filmed at 9.9 ohms and wasnt grounded, coils passed visual inspection. Found no shorts or breaks or out of range resistance from thermistors, fuses, etc. found clog in venting going under the home. Instructed customer unit will need a dryer vent cleaning before dryer is safe to use again. Dryer functioning as designed call complete"
We serviced a
GE WASHER
Model GTW460ASJ5WW
Near Round Rock, TX 78664
Cliff
Job Details: 02/25/2022
Arrived on site to diagnose a washer that is not cycling properly. Found control not registering water level properly and replaced control. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Tyler
Job Details: 02/25/2022
Arrived on site for dishwasher needing tub and sump asm rebuild. Upon arrival installed all required parts. Reassembled and tested unit through 15 minute cycle. Found no leaks and no errors present. Call complete
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Kempner, TX 76539
Tyler
Job Details: 02/25/2022
Arrived on site for washer rattling when in use. Upon arrival co firmed issue. Found all 3 baffle fins in tub broken and pieces falling in between tubs that couldnt be removed. WPW10737541 (tub). Tub covered under limited 10 yr part warranty ; ordrng 1 WPW10737541 (Tub) and 1 Cnote (Needs 2hr/2tech reschedule)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Kempner, TX 76539
Al
Job Details: 02/25/2022
Arrived to inspect cooktop damage. Customer they recently closed on the house and they noticed that the cooktop was damaged on the right side next to the counter. I photographed verified the serial number and notified claims in reference to this call. Included a copy of the closing documents. Ordering Cooktop. Office to reschedule return services due to part availability.; ordrng 1 W11175876 (COOKTOP)
We serviced a
GE OVEN
Model JK3800SH6SS
Near Kempner, TX 76539
Al
Job Details: 02/25/2022
"Arrived to inspect unit not powering on. I cycled power at the fuse panel. The oven light came on, but the unit UI panel came on for approximately 3 minutes, but cut off and wouldnt power on and operate. Ordering the Control board, VFD module knob and control panel assembly with knob. and will return with the fuse. Also needs Authorization. Office to schedule return services due to parts availability. Needs more work ; ordrng 1 WB27X42846 (VFD Module) and 1 WB27X25718 (Machine Control Board) and 1 WB56X32644 (Control panel Assembly) and 1 WB03X21244 (Knob)"
We serviced a
KENMORE DRYER
Model 796.802729
Near Kempner, TX 76539
Al
Job Details: 02/25/2022
"Arrived to inspect dryer not heating. Verified unit information, turned the dryer on and found it heating properly. The unit does is up against the back wall where it vents directly to the outside wall. I checked temperatures and found it was cycling on and off properly. I went outside and verified heating. I did clean a bunch of pet hair that was keep the vent flaps from closing properly and was letting the outside air into the back of the unit. Unit working properly. Job complete"
We serviced a
JENN-AIR OVEN
Model JJW8130DDB
Near Kempner, TX 76539
Al
Job Details: 02/25/2022
"Arrived to install previously ordered part. Removed and replaced the UI, reassembled and unit tested as designed. Job complete"
We serviced a
ROPER DRYER
Model RED4440VQ1
Near Kempner, TX 76539
Al
Job Details: 02/25/2022
"Arrived to inspect dryer not starting. Confirmed the complaint checked voltage, which was 240. Disassembled and found the thermal fuse was causing the issue. Found the dryer vents were clogged. Replaced the fuse with truck stock wp3392519. Left unit disconnected from the wall, so unit can be used. Job complete ; used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
GE WASHER
Model GTW750CPL1DG
Near Kempner, TX 76539
Al
Job Details: 02/25/2022
"Arrived to inspect washer not completing cycles on bulky load. Ran a quick wash cycle and unit preformed properly. Found the customer admitted to using 2-3 pods, fabric softener and will wash large loads of towels on bulky cycle. I advised the customers to use less detergent, fabric softener and limit the amount of sent beads. Unit preformed all functions properly and didnt leak. Customers satisfied with explanations. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS1
Near Austin, TX 78745
Kevin
Job Details: 02/25/2022
"Arrived on site and inspected range and set it to preheat, range reached 350 degrees in minutes and internal temperature was 406 took 1 picture. Temperature dropped to 294 degrees before element turned back on. Temperature float is technically acceptable and 350 degrees is the average. Replaced temperature sensor anyway to possibly tighten float up, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78745
Kevin
Job Details: 02/25/2022
"Arrived on site and found refrigerator is unplugged. After reconnecting power to refrigerator compressor turns on briefly but start device is tripping, replaced start device and this had no positive effect. Compressor will need to be replaced, job complete ; ordrng 1 W11358352 (Compressor) and 1 W11504415 (Suction tube) and 1 W11504431 (High pressure side to compressor) and 1 W11506619 (Process tube) and 1 W11357918 (Evaporator) and 1 W11504449 (Cap tube) and 1 W11506619 (Suction line to evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78746
Kevin
Job Details: 02/25/2022
"Arrived on site and inspected refrigerator and found it is not defrosting will need to bring back thermistors, control, harness, and UI to correct issue. Customer is aware of how to manage defrosting the refrigerator.; ordrng 1 Ww11478200 (Control) and 2 W10384183 (Thermistor)s and 1 W11314839 (Harness) and 1 10898320 (Ui)"
We serviced a
GE REFRIGERATOR
Model ZISS42DAASS
Near Austin, TX 78746
Kevin
Job Details: 02/25/2022
Arrived on site and inspected refrigerator and found frozen water hanging from ceiling of freezer. Spoke with SW evaporator drain is no longer working properly. Entire refrigerator would need to be defrosted in order to disassemble and replace evaporator drain assembly. Homeowner also has a new icemaker already on hand and would like the new one installed when the freezer is disassembled. Homeowner is aware of how to handle melting ice in freezer.; ordrng 1 WR17X3037 (Baffle) and 1 WR49X10021 (Repair kit) and 1 WR17X3030 (Drain hose) and 1 WR01X1843 (Hose clamp) and 1 WR60X30349 (Evap fan) and 1 WR60X123 (Fan blade)
We serviced a
JENN-AIR COOKTOP
Model JGD8430ADB
Near Austin, TX 78731
Kevin
Job Details: 02/25/2022
"Arrived on site and replaced all parts diagnosed by previous technician, after replacement right front burner is operating normally, collected remaining balance, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78731
Kevin
Job Details: 02/25/2022
"Arrived on site and found actuator arm is not in cam kit ring, replaced actuator and ran a diagnostic cycle to confirm operation, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMB00
Near Austin, TX 78731
Kevin
Job Details: 02/25/2022
"Arrived on site and found refrigerator has power but there is no cooling. pre-screen control board is not the correct one, will need to be re-ordered. Will also bring back inverter if needed; ordrng 1 W10823805 (Control board) and 1 W10629033 (Inverter)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78756
Kevin
Job Details: 02/25/2022
"Arrived on site and inspected dryer and found it is showing ERR when a cycle is started. Confirmed incoming power is correct, disconnected door switch and jumped harness and dryer will now run properly. A new door switch is needed to complete repair.; ordrng 1 W11551763 (Door switch)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MBQA
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/25/2022
Arrived on site for refrigerator needing previously diagnosed mean harness assembly. Upon arrival I still need apart and reassembled and tested unit and found diodes new harness fully functioning but recently installed icemaker is once again feeling and not sending power down to the harness or valve. Will need to order new icemaker. Was able to reschedule customer for 03/02/22; ordrng 1 241798231 (Ice maker)
We serviced a
GE MICROWAVE
Model CEB1599SJ2SS
Near Blanco, TX 78606
Brandon
Job Details: 02/25/2022
"Arrived on site for customer complaint of touch pad not working, found failed control, Ordering control.. ; ordrng 1 WB56X29818 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS
Near Blanco, TX 78606
Brandon
Job Details: 02/25/2022
"Arrived on site for customer complaint of broken dispenser, I replaced dispenser, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/25/2022
Arrived on site for refrigerator needing previously diagnosed defrost parts. Upon arrival installed all required parts I then reassembled and tested unit and found unit would going to defrost mode as designed.Informed customer to give unit 24 hours to stabilized temps. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near China Spring, TX 76633
Jonathan M
Job Details: 02/25/2022
Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. Confirmed the customers complaint and replace the dispenser. Tested the unit and the unit began to work as designed. Call complete.
We serviced a
GE MICROWAVE
Model JVM7195SF1SS
Near New Braunfels, TX 78130
Andrew
Job Details: 02/25/2022
"Arrived on site to test unit for not turning. Verified turntable motor receiving proper voltage(24vac). Needing motor, office to reschedule. ; ordrng 1 WB26X10233 (Turntable motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Canyon Lake, TX 78130
Andrew
Job Details: 02/25/2022
"Arrived on site to replace previously diagnosed RC door. Replaced door, formed gasket with heat gun, tested unit, unit working good. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Waco, TX 76708
Jonathan M
Job Details: 02/25/2022
Arrived on site for arrange that is flashing an F2 E1 (UI Stuck Key) error code. Ran the unit through diagnostics and confirmed the customers complaint. Went to replace the control panel and found the part sent with me it was just the outer frame and did not include the control. Ordering correct part and the office we need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10894098 (UI Control)
We serviced a
GE DRYER
Model GTDP280ED4WW
Near New Braunfels, TX 78130
Andrew
Job Details: 02/25/2022
Arrived on site to replace drum from previous diagnosis. Found new drum is not the correct drum. Drum was marked properly but its shorter and narrower. Drum needs to be 21 5/16 inches from front lip to rear lip. Took pics where measurements were taken from. New drum needs to also be 26 inches round from one end to the other not total radius. Spoke with SR and will a parts research for correct part. Needing to inspect part prior to ensure correct part was ordered. If any question contact AH. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near New Braunfels, TX 78132
Andrew
Job Details: 02/25/2022
"Arrived on site to test unit for not heating. Found bad element. Replaced element and clean interior of unit of excessive lint build up. Tested unit, unit now working as designed. Advised customer to have venting leading to exterior of home cleared as unit is not venting properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lakeway, TX 78734
Luis
Job Details: 02/25/2022
"Arrived on site for no,cool. Compressor attempting to power on then shuts off,installed a new start device same issue compressor not turning over ohmed compressor,compressor ohmed correctly,attempted with another start device same issue diagnosed a defective compressor. R600a system. ; ordrng 1 W11370574 (Compressor.) and 1 W11504415 (Coupling) and 1 W11504431 (Coupling) and 1 W11506619 (Coupling) and 1 W10805035 (Drier) and 1 W11504433 (Coupling) and 1 W11504447 (Coupling) and 1 R600asystem (R600a)"
We serviced a
GE REFRIGERATOR
Model ZISS480DRISS
Near Austin, TX 78734
Luis
Job Details: 02/25/2022
"Arrived on site for no cool. Found compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered on."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Austin, TX 78732
Luis
Job Details: 02/25/2022
"Arrived on site diagnosed a defective icemaker,replaced icemaker assembly.
We serviced a
WHIRLPOOL WINE COOLER
Model WUB35X24HZ02
Near Austin, TX 78759
Luis
Job Details: 02/25/2022
"Arrived on site for door issues. Found gap on top left side of cabinet,removed door adjusted hinge,remolded gasket checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78759
Luis
Job Details: 02/25/2022
"Arrived on site diagnosed too much water filling icemaker mold,correctly decreased water level ran fill test passed water no longer leaking from icemaker mold"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78664
Cliff
Job Details: 02/25/2022
"Arrived on site to diagnose a refrigerator that is not producing ice or cooling properly in fc. Found open circuit for fc thermistor, caused by broken wire in fc thermistor harness. Harness will need to be replaced to complete repairs. Office to set return appointment..; ordrng 1 W10911358 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WGD7300XW0
Near Austin, TX 78717
David S
Job Details: 02/25/2022
Arrived on site to install previous diagnose part. I gained access to the thermal fuse and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 02/25/2022
"Arrived on site for damaged door,replaced damaged door checked door seal good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near New Braunfels, TX 78132
Andrew
Job Details: 02/25/2022
"Arrived on site to test unit for error code f8e4(open float switch). No other error codes stored. Found switch connection got loose. Replaced switch and secured connection, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT1
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/25/2022
"Arrived on site for washer having a hole in the door bellow. Inspected unit and work area. Found hole torn all away around bellow. Spoke with customer on user care manual. Contacted claims department and found bellow under Appliance Express warranty. Removed failed bellow and installed new. Found outer spring to worn and will need to be replaced. ; ordrng 1 134616300"
We serviced a
WHIRLPOOL RANGE
Model WFE524CLAS0
Near Harker Heights, TX 76548
Tyler
Job Details: 02/25/2022
Arrived on site for rain eating previously diagnosed door parts including but not limited to trims handles and screws. Upon arrival installed required parts then reassembled and tested unit and found door fully functioning as designed and no longer had any loose parts falling off the door. Called complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Salado, TX 76571
David Z
Job Details: 02/25/2022
"Arrived on site to install previously diagnosed parts to resolve wash motor not running. Installed wash motor and heater, followed by retest. Found unit is now working as designed and control was not needed. No water leaks found. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Round Rock, TX 78681
David S
Job Details: 02/25/2022
Arrived on site for oven not heating. I inspected the unit and work area. I found the tod open and not allow voltage through. I quoted the customer for the tod. I installed the tod and reassembled the unit. I tested the unit and found it heating as designed. Job complete.
We serviced a
GE DISHWASHER
Model CDT835SSJ0SS
Near Round Rock, TX 78681
David S
Job Details: 02/25/2022
"Arrived on site for dishwasher having suds and not canceling out of a cycle. I inspected the unit and work area. I found the unit in a cycle but would not cancel out. I put the unit in to a service mode and found no fault codes. I put the unit through a service test and found everything activating as designed. I exited service mode and ran the unit in normal operation and found it working and canceling as designed. I found rinse aid set to max causing a lot of suds. I found the float switch working and the thermistor within range. The unit is working as designed, customer paid diagnostics fee with credit card. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
David S
Job Details: 02/25/2022
"Arrived on site for dishwasher not cleaning the dishes, I inspected the unit and work area, I found fault codes F4e3 wash motor fault, f7e1 no heat, f6e4 float switch open. I ran a diagnostics cycle and found the wash motor not coming on and the unit filling and heating. I installed a new pump and motor assembly. I reassembled the unit and retested it. I found it working as designed. No water leaks detected. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0BS3
Near Round Rock, TX 78664
David S
Job Details: 02/25/2022
Arrived on site for range cooktop valve turning to easily. I inspected the unit and work area. I found the right rear valve not locking when set back to off. I am ordering a new valve. The office will reschedule when we have eta on the parts. ; ordrng 1 W11105201 (Right rear valve)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pflugerville, TX 78660
Matthew
Job Details: 02/25/2022
"Arrived on site for washer agitation issues and error codes. Upon arrival put unit in diagnostics. Found stored error code F0E3 oversized load. Ran test and all passed without issue. After speaking with customer, customer needed instruction on usage and cycle selections. Instructed customer on use and care. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78758
Matthew
Job Details: 02/25/2022
"Arrived onsite to replace previously diagnosed parts. Replaced actuator, capacitor and main control. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Matthew
Job Details: 02/25/2022
Arrived on site to replace damaged refrigerator door. Replace door and unit is working as designed. Job complete
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Austin, TX 78736
Tyler L
Job Details: 02/25/2022
"Arrived on site for for install of previously diagnosed parts. Installed new terminal block, wire kit, and power cord. When plugging unit in, found the power cord is the wrong kind. Need a 3 wire cord with an L prong. Reached out Shana in parts research to ensure the right cord is ordered. Did not charge customer for the cord, as it is the wrong one. Will collect payment for the cord on next visit. Office to reschedule.; ordrng 1 WX09X10003 (3 wire cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Austin, TX 78750
Justin
Job Details: 02/25/2022
Arrived on site for a refrigerator with the door handle not working properly. Upon further inspection I found an issue with the handle not attaching correctly and making it difficult to open the door. I adjusted this and corrected the handle. The unit is now working as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Tyler L
Job Details: 02/25/2022
"Arrived on site for complaints of no lights. Found two upper lights out in RC and two lights out in FC. Installed two new light modules in FC and all lights are now working. Found missing bolts on door. Only two working bolts holding it, and its not closing correctly. Will need new bolts to complete repair, office to reschedule.; ordrng 2 W10761334 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78750
Justin
Job Details: 02/25/2022
"Arrived on site for a washing machine on a laundry center not working properly. Upon arrival the customer stated that the unit worked the first time they used it, but the second time it did nothing. I checked voltage at the wall and found it good. I then plugged the unit in and found the unit instantly started making a vibrating noise, and the UI was unresponsive. I gained access to the bottom of the unit and found the noise was coming from the drain pump. I unplugged the unit and unplugged the drain connector. I then plugged the unit back in and found no more noise, but the unit was still unresponsive. Due to this I am ordering the control to replace. I will also bring the drain pump, for we will test the drain after the control is installed. Office to reschedule.; ordrng 1 W11481725 (Control) and 1 W10919003 (Drain Pump)"
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2 02
Near Austin, TX 78750
Justin
Job Details: 02/25/2022
Arrived on site to install previously diagnosed part. I installed the new element and then tested the unit. I found the unit now working as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Dale, TX 78616
Jacob
Job Details: 02/25/2022
"Arrived onsite for lid staying stuck and flashing. Looked at the unit and the unit would start to flash and could not get past the flashing on the control. Conclusion is that the controls need to be replaced but also noticed that underneath the unit that oil has leaked from the gear case, possibly from over loading the unit. Ordered all parts. Needs authorization before returning and request of 2hrs. Office to reschedule ; ordrng 1 W11135391 (Console) and 1 W11429620 (Control) and 1 W11130359 (Suspension) and 1 W11161960 (Agitator) and 1 W11393685 (Gear case) and 1 W10754448 (Clutch) and 1 W11195971 (Stator) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 Request (2hr), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Kempner, TX 76539
Al
Job Details: 02/25/2022
"Arrived to inspect DEN error code on compact washer inside of an RV. Customer advised they were able to get it out of DEN (demo) mode. The drain pump ran continuously and never shut off. I checked the drain catch and there was nothing preventing it from operating and the blades were spinning. The door was locked the entire time, so I was unable to access the model serial tag. Ordering the drain pump, control, pressure sensor and door latch. UI marked for use on return services Office to schedule return services. ; ordrng 1 W11035628 (LATCH) and 1 W11046209 (PUMP-WATER) and 1 461975011651 (SENSOR) and 1 W11367297 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Dale, TX 78616
Jacob
Job Details: 02/25/2022
"Arrived onsite for unit not having much water inside the unit. Looked at the unit and put it into diagnose and got error codes for water temperature and not enough water getting into the unit. Replaced the water valve. Tested the unit, unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Fort Hood, TX 76544
Al
Job Details: 02/25/2022
Arrived to install previously ordered strike. Replaced it and unit tested properly. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF
Near Buda, TX 78610
Noah D
Job Details: 02/25/2022
"Arrived on site to inspect unit for leaking, upon inspection found the units tubing shooting out water when valve is used. Tubing was in liner but was provided, returning with cover, valves and tubes. Please send permagum. Office to reschedule ; ordrng 1 241733902 (Cover) and 1 Permagym (Permagum)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Austin, TX 78726
Scott
Job Details: 02/25/2022
"Arrived on site for washer stopping or not starting and control flashing . Ran diagnostics got latch error . Found wire from latch had melted into door backing and had broken down at elbow on harness at bottom of door . Spliced wire back together . Unit is now operating properly . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Buda, TX 78610
Noah D
Job Details: 02/25/2022
"Arrived on site to inspect unit for not turning on, upon inspection found the front console shorted not allowing any selection. Quoted customer to replace console and control.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Round Rock, TX 78665
Cliff
Job Details: 02/25/2022
Arrived on site to diagnose a microwave that isn't turning on. Found cavity t-stat failed and it will need to be replaced to complete repairs. Office to set return appointment due to part availability. ordrng 1 W11568584 (T-stat)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near San Marcos, TX 78666
Noah D
Job Details: 02/25/2022
"Arrived on site to inspect unit for not heating or the timer moving, upon inspection found the units plug was bent causing a loss of voltage, moved plug around and heat returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Georgetown, TX 78626
Cliff
Job Details: 02/25/2022
"Arrived on site to diagnose a washer that is not cycling properly. Found roach infestation in control and advised customer that pest damage is not covered under warranty. Documented issue in sd pics, and no further repairs to be done."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS001
Near Leander, TX 78641
Kimo
Job Details: 02/25/2022
Arrived onsite for oven not responding to touch. Upon arrival I performed a power cycle on unit and tested unit and found unit operating as designed. I installed customer on how to connect unit to WiFi to help with issue like this in the future. Customer will contact at later time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78759
Scott
Job Details: 02/25/2022
"Arrived on site for frost building up in freezer . Found door and draws not closing properly. Found pint of ice cream in middle draw not allowing upper draw to close ., causing air gap . Removed obstruction and reinstalled draws . All is closing properly . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model JXU9136HP0
Near Leander, TX 78641
Kimo
Job Details: 02/25/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new blower and tested unit and found unit operating as designed. Job complete.