Service History 137 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Seguin, Texas 78155

Andrey

Job Details: 06/25/2025

"Arrived on site to test unit for noise, tested unit found loud noise coming from the motor, replaced motor and noticed that unit does not have a seal on the blower housing, installed seal and tested unit is now running as designed job complete installed W11401018, W11234001"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, Texas 78744

Scott

Job Details: 06/25/2025

"Arrived on site for dead microwave. Found 20A fuse blown . Checked and found upper interlocks lock had failed . Replaced both upper and lower interlocks , replaced fuse . Ran heating test . U it is heating to wp specs. Parts installed W11551761 , W11551558, W11707984. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near San Marcos, Texas 78666

Andrew

Job Details: 06/25/2025

Arrived on site to test unit for not heating. Found blue igniter receiving proper voltage but not glowing. Replaced igniter(W11176454) unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Seguin, Texas 78155

Andrey

Job Details: 06/25/2025

"Arrived on site to test unit for drain pump not disengaging, replaced control per service pointer and tested unit is now running as designed no leaks detected job complete installed W11607637"

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/25/2025

Arrived on site to test unit for no ice. Found ice maker mold was hanging. Replaced ice maker and unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC36QTS04

Near Austin, Texas 78738

Luis

Job Details: 06/25/2025

"Arrived on site for water leaking from icemaker. Found a defective icemaker,water leaking from housing,replaced icemaker,ran optics diagnostic passed,power cycled unit icemaker ran through a cycle and filled with water no leaks. Wpw10277449"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Austin, Texas 78750

Miguel

Job Details: 06/25/2025

Arrived on site for washer stopping during about large cycle. It will just make a strange noise then start blinking. Found f8e6. Cleared codes and ran diagnostics. All components pass. Customer says all other cycles except big ones work. Inspected washer and found drain line is about mid to upper tub level. When it reaches that level it just starts draining out the water. Used new zip ties to have drain line up higher. Advised customer of findings and that something may need to be added to better route drain is it hits wall. Unit is working as designed. Call complete. 162.36 Auth code: T94V4W

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Austin, Texas 78758

Miguel

Job Details: 06/25/2025

Arrived on site for icemaker not working and lights not working properly. Temp in freezer is 1f. Found led in freezer is out. Cycled icemaker and it did complete cycle. Found some small cubes. Went to check filter and filter filter housing broken. Will need new housing and new led parts. Also found the control panel has holes through it. Ordering and Reset for Mon 7th; ordrng 1 WPW10515057 (Led) and 1 W10862456 (Filter housing) and 1 WPW10397956 (Control)

We serviced a

WHIRLPOOL RANGE

Model KFDD500ESS02

Near Meadowlakes, Texas 78654

David Z

Job Details: 06/25/2025

"Arrived on site to diagnose range with 2 burners not lighting. Found 2 switches on the switch harness not making proper contact. Found wrong model info present, so switch harness provided is incorrect. Ordering correct harness. Set return for 7/7. ; ordrng 1 W11241684 (Switch Harness)"

We serviced a

MAYTAG DRYER

Model MED8630HC2

Near Spicewood, Texas 78669

James K

Job Details: 06/25/2025

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10541657 drum and W11315726 right side panel. Tested unit and now unit is functioning as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Spicewood, Texas 78669

James K

Job Details: 06/25/2025

"Arrived on site for unit making loud noise when spinning. Upon arrival, ran diagnostics and found gears on the cam rubbing. Upon closer inspection, found Gearcase shaft bouncing causing came not to disengage properly. In addition, found M/S to be incorrect. Corrected on SD. Ordering W11449840 Gearcase, W10752187 screw, W10721967 splutch kit, W11481722 actuator, W11395618 capacitor and W11239857 belt. No water leaks detected at this time. Customer agreed to reschedule July 9th. Please advise customer to cancellation list ; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W10721967 (Splutch kit) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, Texas 78640

Tim M

Job Details: 06/25/2025

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit typically will trip the breaker before the final spin. Has happened multiple times in the last couple weeks. Reset breaker and entered diagnostics, found no error codes stored. Started a test cycle, during the fill unit tripped the breaker. Reset breaker once more and applied power to the unit. While searching for tech sheet with the unit in standby mode, breaker tripped. Suspecting a breaker issue. Used an extension cord and used a different circuit to test unit, ran a test cycle with no issues. Breaker did not trip and all components properly engaged. Advised customer to have builder replace the breaker due to nuisance tripping. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Austin, Texas 78737

Luis

Job Details: 06/25/2025

"Arrived on site. Unit not powering on due to a defective drain pump,replaced drain pump ran water through unit water entered drain pump,pump drain water checked all connections no leaks. Ran diagnostic pump shutting off water fill early replaced recirculating pump and bin thermistor. Wpw10511923,w11542867,w11539855"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Marion, Texas 78124

Andrey

Job Details: 06/25/2025

"Arrived on site to test unit for tripping breaker, tested unit found unit tripping during preheat, customer stated since last repair unit continues to trip every use, inspected found no issues with voltage or wiring, inspected elements and found that the bake still has the silicone swedges, replaced both elements and control, and preheated unit to 500 advised customer to keep it there for 2 hours to complete burn off, called safety to document SR#7741694716, if unit is still tripping after this process then the breaker will need to be replaced and documentation provided to safety, at this time unit is running as designed job complete installed W11182108, W10856603, W11707168"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Canyon Lake, Texas 78132

Andrey

Job Details: 06/25/2025

"Arrived on site to test unit for loud rattling, tested unit found condenser fan blade hitting the condenser tubing, adjusted and tested unit is now running as designed job complete no parts installed"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Canyon Lake, Texas 78133

Andrew

Job Details: 06/25/2025

"Arrived on site to test unit for constant draining. Found error f3e1 present. Replaced control and unit completed diagnostics with no issues, unit is now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQC7836RZ00

Near New Braunfels, Texas 78132

Andrey

Job Details: 06/25/2025

"Arrived on site to test unit for no water dispensing and no ice, tested unit found filter housing filter and all components frozen over causing water to leak from one if the lines, recommend replacing the filter box assembly and control, ordering parts office to reschedule ; ordrng 1 W11727944 (Water box assembly) and 1 W11734928 (Water line) and 1 W11734926 (Water line) and 1 W11732307 (Inlet water valve) and 1 EDR2RXD1 (Filter) and 1 W11728163 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Austin, Texas 78759

Wesley

Job Details: 06/25/2025

Arrived onsite for brand new install. unit not operating at all. Discovered reason was cold water valve not on at wall. Turned cold water on. Unit is now operating as designed. No parts.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78753

Daniel A

Job Details: 06/25/2025

"Arrived on site ro inspect dryer not drying properly. Upon further inspection I tested the airflow of the dryer and found that it had good airflow. I monitored the cycling temperatures and the dryer is cycling at the proper temperature. Thermostats and thermistors check good. Moisture sensor is operating as designed. I instructed maintenance that the dryer is operating as designed and that there are variables that the customer will need to take into account while using sensor dry such as load size and type. The dryer will reduce dry time based on the moisture sensor feedback and if too small or too large a load is placed in the dryer, this can affect the dryer`s sensing. The dryer is operating as designed"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 06/25/2025

"Arrived on site to diagnose refrigerator not cooling and throwing over temp alarm. Talked with builder who says RC struggled to get and maintain temp, and FC is not getting cold enough to freeze items. This has been the case since installation. Unit has been off, and was room temp when I got there today. I turned on the unit and ran diagnostic tests. I found compressor is coming on, and I am getting some cooling. No thermistor errors present, and all fans are working. Based on description, unit sounds like it has a failure somewhere in the sealed system. I left the unit running due to needing to catch it in failure state to further confirm a diagnosis. I am ordering SS parts, and suspect there may be a possible undercharge, or oil in the system. Office to schedule return visit and weight for 3 hours. ; ordrng 1 W11649687 (RC Evap) and 1 W11557671 (Compressor) and 1 W11649689 (FC Evap) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Georgetown, Texas 78628

Tyler

Job Details: 06/25/2025

Arrivec on site to install w11613479 motor. On arrival i stalled parts and tested unit. Found dishwasher working as d3signed with no leaks. Call complete

We serviced a

KITCHENAID MICROWAVE

Model KMMF330PSS00

Near Austin, Texas 78759

Wesley

Job Details: 06/25/2025

"Arrived onsite and installed the control to repair the venting issue. Unit is now operating as designed all checks good. W11662700, no signer available"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78724

Justin

Job Details: 06/25/2025

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/25/2025

Arrived on site to install previously ordered part. Replace tub W11409866. Test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 06/25/2025

"Arrived on site to inspect unit displaying F6E4 error code.Ran diagnostics and confirmed F6E4 communication failure between the appliance manager and the user interface. Attempted to remove the unit to access and replace the control board and console but was unable to do so. The unit would not slide out of the cabinet. The customer attempted to assist, but the unit remained stuck. Removed the door and vent cover to further inspect and found the door catching on a cabinet lip, and the left leveling foot making contact with the cabinet wall, preventing removal. Documented the obstruction with photos and advised the customer that the unit will need to be made fully accessible before repairs can proceed. Customer will call back once the unit has been pulled out.awaiting customer to make unit accessible.; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Georgetown, Texas 78628

Tyler

Job Details: 06/25/2025

"Arrived on site to install w10876365 led strip. On arrival confirmed issue, and installed part and found refrigerator working as designed call complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, Texas 78759

Wesley

Job Details: 06/25/2025

"Arrived onsite for not produc8ng ice and found leaking reservoir cap. Had been bumped loose during regular use, customer advised they are not on at cleaning schedule. Replaced the reservoir cap. Advised that filtering and cleaning is recommended per manufacturing guidelines. W11023835"

We serviced a

WHIRLPOOL RANGE

Model WCGK5036PS00

Near Georgetown, Texas 78626

Tyler

Job Details: 06/25/2025

"Arrived on site for cooktop, giving off orange flames. On arrival found that the cooktop was working is designed And had already been converted properly, and that the flames were blue. But due to the home being vacant and a lot of chemicals in the air being rpushed around by airflow, It's possible the cooktop previously just needed to burn off the chemicals in order to turn back to a blue flame. Unit works as design, no parts installed. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, Texas 78723

Justin

Job Details: 06/25/2025

Arrived on site for unit making arching sound and not heating. Inspected unit found blown diode took picture upload to sd. Replaced diode and tested unit is now functioning properly and as designed to job completed

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 06/25/2025

"Arrived on site for tripping breaker. Upon arrival , test unit. Top oven begins to preheat correctly , bottom oven gave error code F6-E4 Unit is connected to a gfci 30 amp breaker. Need to replace controls and elements. Unit is too close to the floor and oven dolly does not fit. Will need a 2nd man. Office to reschedule ; ordrng 1 2man (2 man)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 06/25/2025

Arrived on site to replace sump and motor board and valve. Replaced all parts test unit and unit test good. No leKs present job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Austin, Texas 78723

Justin

Job Details: 06/25/2025

Arrived on site for frosting inside freezer. Inspected unit found gap between metal and inner casing at the top of freezer door. Notified supervisor advised me to silicone the gap. Silicone gap customer will monitor job completed

We serviced a

KITCHENAID OVEN

Model KEBC107KSS0

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 06/25/2025

Arrived on site to inspect unit for broken inner door glass.Removed the oven door to access and replace the broken glass. Successfully installed the new inner door glass.Tested the unit and verified proper operation.Unit is functioning as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Georgetown, Texas 78628

Tyler

Job Details: 06/25/2025

"Arrived on site for washer needing w11550891 agitator, w11449840 gear case. On arrival confirmed issue and found unit also needed w11130362 suspension rods. Installed all three parts and tested unit with seven towels and found no leaks and washer, working as designed call complete"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, Texas 78724

Justin

Job Details: 06/25/2025

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Spicewood, Texas 78669

Leonardo

Job Details: 06/25/2025

Arrived on site to test unit for knob not matching. Test unit and found wrong knob on the power burner. Secured correct knob test unit and unit test good. No part needed.

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Austin, Texas 78758

Miguel

Job Details: 06/25/2025

Arrived on side for washer not spinning nor draining. Unit was not hooked up tomwater supply or drain. Entered diagnostics. Found f0e3. Tested drain pump and confirmed it turns on like it should. Ran spin test and it did soin but i heard a noise from under. I found screw for rotor already loose. Removed and confirmed black oil from gearcase. Will need gearcase parts. Office will call to schedule ; ordrng 1 W11449841 (Gearcase) and 1 W11550891 (Agitator)

We serviced a

MAYTAG WASHER

Model WTW4855HW3

Near Austin, Texas 78744

Scott

Job Details: 06/25/2025

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor and control errors . Replaced control W11607637. Ran calibration and diagnostics test wash. All checking normal. No water leaks detected at time of service. Job complete maintance not on hand to sign ticket .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Austin, Texas 78723

Justin

Job Details: 06/25/2025

Arrived on site for unit not making ice. Upon arrival customer informed me about a noise coming from ice maker right before it stopped working the next day. Tried advancing unit to call for water but got nothing. Unit we'll need new ice maker. Replaced icemaker and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78744

Scott

Job Details: 06/25/2025

Fridge is in apt 3405....Arrived on site for broken ice bucket . Found coupler on bin stipped of teeth due to cubes melted together. Ice door and temps are normal. No condensation or frost building up. Replaced ice bin . Fridge is now dispensing ice . Recommended getting a cup of ice regularly to keep ice from clumping . No water leaks detected at time of service. Maintenance not on hand to sign tickets . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Austin, Texas 78758

Miguel

Job Details: 06/25/2025

Arrived on site for dryer not heating. Unit was not where it can be plugged in. Checked rear of unit. Found cord was not hooked up properly. Found door switch did not always make contact. Replaced door switch. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78753

Daniel A

Job Details: 06/25/2025

"Arrived on site to inpsect washer not washing properly and having a stored error code. Upon further inspection, the customer stated that the washer didn't seem to wash properly. I placed the machine into diagnostics and found the stored error code F5E4 (attempted to start cycle with door open) I ran a test cycle. I observed how the washer is operating as designed and all functions are operating without issue. I asked how much detergent the customer was using and found that she was using way too much detergent. Using too much detergent will cause the clothes not to washer properly. I advised the customer on proper detergent usage and cycle selection. No parts installed and no water leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WFW5720RR0

Near Austin, Texas 78746

Matthew

Job Details: 06/25/2025

"Arrived onsite for unit giving F8e1 error. Ran test and confirmed error. Found valve test 3 , hot was not supplying sufficient flow. Replaced hot water valve and tested. Unit is now functioning properly and not triggering the error code. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Harker Heights, Texas 76548

Robert

Job Details: 06/25/2025

"WTW8127LW1 Arrived on site from previous visit to install parts. On arrival I installed drawer,water housing drawer,rotor,slider, clutch, and stator, calibrated then tested product is working as its designed no water leaks visible from the main water supply."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78727

Miguel

Job Details: 06/25/2025

"Arrived on site for service bulletin repair. Confirmed unit has f1e1, f3e1. Confirmed all other components working. Verified pressure hose is clear. Replaced main control tool per Service Pointer - W11766193. Recalibrated and ran automatic test cycle. Working as designed. Call complete W11607637. Did not ask for board back. No signature"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78729

Miguel

Job Details: 06/25/2025

"Unit was moved to 22108. Arrived on site for drain always running. Once I plugged in the drain started by itself. Canceled and Found f1e1, f8e1, f2e1, f3e1. All components functional. verified pressure hose was clear. Replaced main control per Service Pointer - W11766193. Recalibrated machine and ran automatic test mode, call complete, W11607637. Vacant apartment"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM04

Near Austin, Texas 78754

Daniel A

Job Details: 06/25/2025

"Arrived on site to inspect refrigerator leaking. Upon initial inspection, I checked temperatures and measured 34RC and 0FC. I ran a test cycle on the ice maker and found that there was water leaking out the back near the valve. I gained access to the valve and found that water line was not all the way inserted. I inserted the water line all the way into the valve fitting and retested the valve. There is no longer a leak. No parts need. No water leaks observed at the end of service. No model or serial number on refrigerator."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244PL1

Near Leander, Texas 78641

Miguel

Job Details: 06/25/2025

"Arrived on site for dishwasher leaking. Found F8e4, fae3, f8e1. Cleared codes. Pulled dishwasher from wall and ran automatic test. No leaks from heater, pump, drain, or water inlet. Removed door panel and ran test again and no leaks found. Put unit back together and explained findings. Explained what may cause it to leak. Call complete. No parts"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78753

Daniel A

Job Details: 06/25/2025

"Arrived on site to inspect dryer, taking multiple cycles to dry. Upon further inspection, I checked the airflow and found it to be slightly restricted. I tested the heating element and found it to be operating properly. The dryer is operating properly. I notified maintenance that there is a restriction, and they informed me that they will check the vents as they haven't been checked in a while. No parts installed. Signature did not save."

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Austin, Texas 78754

Daniel A

Job Details: 06/25/2025

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Austin, Texas 78733

Matthew

Job Details: 06/25/2025

Arrived onsite for unit not powering on. Inspected and pulled unit. Found connection to external drain pump was loose therfor not allowing unit to power on. Secured connection and powered unit. Allowed unit to run startup cycle and unit passed. Customer will monitor. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78746

Matthew

Job Details: 06/25/2025

"Arrived onsite for drain pump turning on randomly. Inspected and put in diagnostics. Found F3E1 pressure system failure. Per service pointer replaced control, S code S153EB. Replaced and tested. Unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78749

Matthew

Job Details: 06/25/2025

"Arrived onsite for unit not functioning properly and drain pump running. On arrival customer stated it would only be available by text. Tenant gave door code entry.However, it was not functioning. Could not get a response. Later received a call from 2nd tenant. Updating customer info with office. Office to reschedule and update contact info."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78745

Matthew

Job Details: 06/25/2025

We serviced a

KITCHENAID COOKTOP

Model KFED500ESS06

Near Lago Vista, Texas 78645

Brandon B

Job Details: 06/25/2025

Arrived on-site for burners not working intermittently medium. I verified that the burners would shut off in medium. I replaced the left switch and tested in medium. Left burner is heating as designed now. The right switch wasn't in my parts so I'm scheduling return visit. Used wpw10296657. ; schdld next appmnt for 7/7 MON !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Harker Heights, Texas 76548

Robert

Job Details: 06/25/2025

WDT750SAKZ3 Arrived on site for a dishwasher with middle rack issues. On arrival I found the stoppers had failed I replaced part product is working as its designed no water leaks visible from the main water supply.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lago Vista, Texas 78645

Brandon B

Job Details: 06/25/2025

Arrived on-site for dishwasher leaking. On arrival the customer stated that the unit isn't leaking since our last visit. No parts used.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Temple, Texas 76502

Jonathan M

Job Details: 06/25/2025

Arrived on site for washing machine that is shaking in use. Inspected unit and work area. The customer advised that he figured out what the banging sound was and had wrapped his drain and waterhouses with cloth. He did still have a question about whether this unit made a sound to let you know the cycle had finished. I did explain to the customer that this machine does not come with a chime at the end of the cycle. I did go ahead and run the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto.Test and the unit ran as designed. The customer stated that the machine has been working. He just wanted to check on those things. Call complete. No parts were installed. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Killeen, Texas 76542

Robert

Job Details: 06/25/2025

WTW4957PW0 Arrived on site for a washer making nosies. On arrival I ran diagnostic and found long drain error code i was able to test washer and found other issue's. The belt was lose I replaced that part the splutch was broken and the actuator didn't have correct readings. I took care of the nosies but control board has failed. I ordered part office to reschedule client for soonest date. No water leaks visible from the main water supply. ; ordrng 1 W11608056 (Control board)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Lago Vista, Texas 78645

Brandon B

Job Details: 06/25/2025

Arrived on-site to install ordered parts. I didn't have a belt so I'm ordering a WPW10006384 belt for return visit. The washplafe doesn't want to come off so I soaked it in oil. No parts used. ; ordrng 1 WPW10006384 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rogers, Texas 76569

Jonathan M

Job Details: 06/25/2025

"Arrived on site for a washing machine that has a special project to replace the control. Inspected unit and work area. The customer advised that they were having issues with the unit continually draining before and after cycles, with loads not completing properly. I ran the unit through diagnostics and found an F3 E1 (pressure system fault) and F1 E1 (main control failure) error codes. I did find the customer was within the model and serial ranges of the special project guidelines. I checked the pressure hose and found the pressure.Hose was in good condition. I blew through the pressure hose and found no debris inside the tube. I replaced the control and tested the unit. The unit began to work and operate as designed. Call complete. W11603810."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Leander, Texas 78641

Brandon B

Job Details: 06/25/2025

"Arrived on-site for lid locked. Didn't have a M/S so I updated the info. Customer said maintenance got the door open but now it won't start. This is a stacked unit so I'm ordering a 2 man, W11565030 latch, W11549931 acu, W11325580 UI and W11316771 Filter, EMI for return visit. No parts used. Office will need to reschedule for 2 man; ordrng 1 W11565030 (Latch) and 1 W11549931 (Acu) and 1 W11325580 (Ui) and 1 W11316771 (Filter) and 1 2man (Stacked unit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ10

Near Troy, Texas 76579

Jonathan M

Job Details: 06/25/2025

"Arrived on-site for a microwave that is not heating. Inspected unit and work area. The customer advised that he was heating something up in a bowl that was not rated for microwave use and before he could stop it, it stopped heating. I tested the unit and confirmed the customers complaint. I gained access to the diode and found the diode blown. I replaced the diode and tested the unit. I found the unit begin to work and operate as designed. Call complete. W11256462."

We serviced a

WHIRLPOOL DRYER

Model WED5800BC0

Near Killeen, Texas 76549

Robert

Job Details: 06/25/2025

"WED5800BC0 Arrived on site again for same issue power issues. On arrival, I verified the same issue like last time power but no operation. I called Whirlpool tech support Sr#7741854775 . I tested all fuses they passed motor and were good Whirlpool had me test the ventilation with my vent tester . I uploaded a photo of the ventilation being in poor condition. Whirlpool recommends for clients to get a professional to clean the ducts. Product is working as its designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, Texas 78641

Brandon B

Job Details: 06/25/2025

Arrived on-site for washer stuck in drain mode. I verified the issue resistance to drin pump is 19.7. No kinks in pressure hose. I replaced the control and calibrated the unit. Ran in factory mode and everything is working as designed. Used w11607637 nobody is available to sign

We serviced a

WHIRLPOOL COOKTOP

Model WFES3030RS0

Near Killeen, Texas 76549

Robert

Job Details: 06/25/2025

WFES3030RS0 Arrived on site for a cooktop with damages. On arrival I verified issue I tried replacing with the new cooktop but it's defective it will not fit correctly ordering new cooktop and rescheduling client for 7/3/25 . Returning defective part back.; ordrng 1 W11719704 (Cooktop)

We serviced a

JENN-AIR OVEN

Model JJW3430LM00

Near Leander, Texas 78641

Brandon B

Job Details: 06/25/2025

Arrived on-site for oven giving error codes. Found that the console wouldn't respond. I installed a new console and tested the oven. Everything is working as designed. Used w11598137

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB3

Near Austin, Texas 78757

Wesley

Job Details: 06/25/2025

#7741855809 arrived onsite for ongoing issue with display going blank for 2 minutes after 25 minutes into any cycle. Replicated issue twice and discovered that power to the unit at the block is dropping for 2 minutes indicating an electrical supply problem. #7741855809 documented with Rick at techline.; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Liberty Hill, Texas 78642

David Z

Job Details: 06/25/2025

Arrived on site to install new lint screen due to handle breaking off. Replaced lint screen and verified proper operation. Call completed. Parts used - W11778254.

We serviced a

KITCHENAID OVEN

Model KOCE507ESS20

Near Waco, Texas 76706

Jonathan M

Job Details: 06/25/2025

"Arrived on site, a wall oven combo that is flashing an F1 E5 (microwave oven inverter error) error code. Inspected unit and work area. The customer advised that neither the oven or the microwave will work because of that error message and it will pop up within ten seconds of use. I ran the internet through diagnostics and confirmed the customer's error message. I checked all connections and found all connections seated. I went ahead and replaced the inverter first per the tech sheet. I tested the unit and found the error message still popping up. I went ahead and replaced the microwave control and magnetron and tested the unit. The unit began to work and operate as designed. Call complete. W11578579, W11325786, and W11578959."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF7736PZ01

Near Austin, Texas 78759

Wesley

Job Details: 06/25/2025

Arrived onsite for condensation on the vertical and horizontal mullions. For a loud ice cycle and for a loose door handle. Adjusted the mulli9n humidity controls to %100 operating in the diagnostics menu. Tightened the door handle and adjusted the supply valve pressure to improve the ice fill valve chattering noise level. Advised customer on findigns and took pictures of pre existing floor damage. Unit is operating as designed.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, Texas 78741

Joe Z

Job Details: 06/25/2025

"Arrived on site for making a noise. Upon arrival, unit is uninstalled and in a storage room. Connected unit to a power supply. Ran diagnostics and there is no saved error codes. Ran an agitation and spin cycle and cannot duplicate a sound. Cannot test valves or drain pump due to no plumbing. Cannot duplicate issue at this time. Job complete"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, Texas 78759

Wesley

Job Details: 06/25/2025

"Arrived onsite and was advised of long history with intermittent wash start result. Was advised unit had been working since the visit. No error codes. Water pressure and flow is within spec. Suspension is good. Agitation and spin toggle and operate. Drain pump is working. Latch is consistently working. Circuit is not dedicated. Advised customer that the manufacturers recommendation is that the washer supply circuit be dedicated. Calibrated unit and observed start of a load of laundry, no parts."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Liberty Hill, Texas 78642

David Z

Job Details: 06/25/2025

Arrived on site to diagnose washer with constant noise. Found noise was drain pump caught in drain loop and constantly running. Replaced control to resolve pressure issue. Tested and confirmed all functions working as designed. Parts used - W11608056.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Georgetown, Texas 78628

Tyler

Job Details: 06/25/2025

"Arrived on site for washer, knock, advancing, pass sense and washer cycle. On arrival, confirmed issue and upon further testing found f 8e1 in diagnostics and during further testing, I found the coldside valve was failing to let any water in, but on rare occasions would intermittently work.And allow water to enter the unit. I am ordering W11210463 valve. Rescheduled customer for 07/3/25; ordrng 1 W11210463 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Taylor, Texas 76574

Lou

Job Details: 06/25/2025

"Arrived on site to inspect washer drain pump not turning off. Upon further inspection, I found that the unit was unplugged. Plugged the unit in, and immediately, the drain pump came on. I attempted to place the unit in diagnostics, and once I was able to get into diagnostics, I found error code F3E1-water level sensor failure. Per service pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11608056"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Leander, Texas 78641

Miguel

Job Details: 06/25/2025

"Arrived on site for dryer not turning on. Removed back panel and found no power, reset breaker and now power checks out but still no control panel. Verified heating circuit is good. Accessed control. Found j7 connector flashed as i touched. J7 connected was not properly inserted and locked into board. Reset all wiring. Ran test and verified operarion. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Hutto, Texas 78634

Gerry C

Job Details: 06/25/2025

"element, terminal block and tested. Found door popping open during cycle due to front lock not staying secure. Repalced lock and tested. All functions check good. Job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX1

Near Leander, Texas 78641

Brandon B

Job Details: 06/25/2025

Arrived on-site for the door being too loose. Checked and adjusted the door. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78744

Scott

Job Details: 06/25/2025

Add on dryer is in unit 5206.Arrived on site for long dry times . Found lint trap has never been cleaned . Cleared screen and some lint out of blower housing . Getting good air flow and heating properly. Recommed maintenance infor customer on proper maintenance. Job complete . Maintenance not on hand to sign ticket.

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near Hutto, Texas 78634

Gerry C

Job Details: 06/25/2025

"6/25/25 21:04: GC rspndd 6/25 WED, MVW5430MW2 Arrived on site to check washer for leaking and lights flashing. Found lid lock strike broken not allowing the lid to latch and drain hose leaking from factory clamp area on the hose. Replaced latch and drain hose. Tested washer and all functions check good. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Austin, Texas 78723

Joe Z

Job Details: 06/25/2025

"Arrived on site for not drying. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle and confirmed no heat. Found that there is no wire connection to left side of heater. Found the wire is cut and taped off at front of dishwasher. Need to replace harness. Ordering harness. ; ordrng 1 W11697034 (Harness)"

We serviced a

KITCHENAID WASHER

Model KAWS777EQ0

Near Austin, Texas 78756

Andrew R

Job Details: 06/25/2025

"Arrived onsite for unit not spinning. When running spin i found the gears in gearcase chattering. I inspected underneath and found a lot of oil along the sides of the cabinet. Spoke with PR and a new gearcase is needed. Door latch tests good. Ordering W10820043 BASKT DRIVE, 285785 CLUTCH, AND 3360629 GCASE. Office to RS as i thought the parts would need to be found but we stock these parts still. ; ordrng 1 W10820043 (BASKT DRIVE) and 1 285785 (Clutch) and 1 3360629 (GCASE)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/25/2025

Aspen on site to test unit for stopping at about 6 mins of connection bake in microwave portion. Found no stored error codes. Needing 2man to pull unit out. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/25/2025

"Arrived on site to test unit for drain pump not disengaging, replaced control per service pointer and tested unit is now running as designed no leaks detected job complete installed W11607637"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Kyle, Texas 78640

Tim M

Job Details: 06/25/2025

"Arrived on site to test unit for pump running. Upon arrival applied power, drain pump immediately engaged indicating a pressure system fault. Serial number does not fall within the rework but customer has a P&L coverage from WPL authorization A1EBXL0APL1. Inspected pressure hose, found no kinks, punctures or restrictions. Entered diagnostics and found F3E1 pressure system fault error code stored. Could not reset control. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603811) and applied power, drain pump is no longer immediately engaging. Ran a test cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model MH1170XSQ0

Near Austin, Texas 78748

Leonardo

Job Details: 06/25/2025

"Arrived on site to inspect unit for burn marks beneath the turntable shaft. Found visible signs of something having burned around the turntable shaft area. Removed the bottom cover to access the turntable motor wiring. Removed the turntable motor and found no evidence of melted wires or electrical burn marks. Findings indicate that a food was likely caught beneath the turntable shaft, which caused the burning. The interior cavity is visibly damaged. For safety, I left the unit unplugged and advised the customer not to use it. Additionally, I contacted the safety department to report my findings. Job complete. SR#7741800309"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Buda, Texas 78610

Luis

Job Details: 06/25/2025

Arrived on site for no ice. Diagnosed a defective icemaker replaced icemaker ran harvest test passed icemaker filled with water. W11700250

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Georgetown, Texas 78626

Lou

Job Details: 06/25/2025

"Arrived on site to inspect range not turning on. Upon further inspection, I found the display blank and the unit not responding. I tested voltage at the terminal block and had no voltage. The customer advised they were using the front two burners and the oven at the same time when everything just shut off. I checked the breaker and found it tripped (Square D GFCI). Cycled power and placed the unit in diagnostics, and found F6E0-user interface failure. I cleared the code and tested the unit by turning on the oven on Bake at 350 degrees and turning on all cooktop burners. The unit operated as designed. I gained access to the UI board and found where some liquid had gotten on the board, possibly causing an interference in the circuit, causing the breaker to trip. I am ordering the control panel with UI AND CNOTE-SCHEDULE AS 1ST CALL and scheduled return service for 06-28-25. ; ordrng 1 W11335274 (Control panel w/UI) and 1 CNOTE (SCHEDULE AS 1ST CALL)"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Round Rock, Texas 78665

Lou

Job Details: 06/25/2025

"Arrived on site to inspect range tripping the breaker. Upon further inspection, I found the breaker to be a Square D GFCI 40amp breaker. I found the unit with power as the display was on. Per service pointer W11490386, I inspected the seals at the terminals on both the bake and broil elements and found the seals on the bake element were a soft rubbery type seal and it should be a hard rubber type seal. Per the pointer, I removed and replaced both elements and performed a burnout on Bake at 500 degrees. The unit reached preheat temps and continued to heat approximately 30 minutes after preheat. I contacted techline and spoke to Andrew and advised of the history, the complaint, my findings, and repairs. Andrew provided SR#7741851875 and then transferred me to Safety, where I spoke to Zen and advised the same info I provided to techline. Zen provided their SR#7741582169. Unit is currently operating as designed, job completed. No one available to sign for receipt. W11182108, W10856603"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Nolanville, Texas 76559

Robert

Job Details: 06/25/2025

"WFW560CHW4 Arrived on site for a washer with error code F3E1 . On arrival, I verified the error code, also client stated before the error code, the washer was shaking excessively. I tried running diagnostic, but the washer didn't let me run any test. I removed top cover inspected wire harness to the pressure sensor and I found harness was lose due to the shaking. I plugged in and powered back on . I was able to run a test under customer mode washer worked fine I looked at the pedestal to see if the nuts were tightened and they were not tightened i tightened and leveled tested again product is working as its designed no parts used no water leaks visible from the main water supply."

We serviced a

KITCHENAID MICROWAVE

Model KOEC530PSS01

Near Driftwood, Texas 78619

Leonardo

Job Details: 06/25/2025

Arrived on site to test unit for damaged front microwave door. Found damaged door replaced door test unit and unit test good job complete.

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Austin, Texas 78723

Joe Z

Job Details: 06/25/2025

"Arrived on site for SAFETY Range flames shooting from knob. Disassembled unit and inspected. Found right rear valve, switch harness and manifold all burnt up at manifold . Contacted SAFTEY team and spoke with Sheril. Explained issues and emailed requested picture. MfrRef # 7741762216. Also burner screws are rusted . Ordering Manifold, switch harness, left rear valve, Office to reschedule ; ordrng 1 W11509769 (Right rear valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78705

Scott

Job Details: 06/25/2025

Arrived on site for washer leaking . Ran diagnostics and found drain pump has failed and source of leaking . Installed new pump W11578225. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Pflugerville, Texas 78660

Justin

Job Details: 06/25/2025

Arrived on site unit not working . Upon arrival customer informed me unit would just fill but do nothing else. Ran diagnostics checked for error codes f0 e9 off balance pause. Called PR for assistance in trouble shooting. Determined unit lid lock not working cause unit lid lock would not work during diagnostics cycle. Also recommend replacing control. Replaced both control and lid lock assembly and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Hutto, Texas 78634

Lou

Job Details: 06/25/2025

"Arrived on site to inspect dryer noises. Upon further inspection, I found the unit to be stacked in a closet. I tested the unit, and immediately after it started, I could hear the blower wheel rattling loudly. I disassembled the unit to gain access to the motor and blower wheel, and I found a large piece brocken off of the wheel (photo). I removed and replaced the blower wheel and also found the exhaust pipe loose. Using the sealer pads that were prescreened for today, I adjusted the pipe and secured it with the sealing pads and reassembled the unit. I retested, and the unit is operating as designed. No lint observed during service, job completed. W11327190, W11113654-2?"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, Texas 78747

Tim M

Job Details: 06/25/2025

"Arrived on site to replace previously diagnosed part. Upon arrival replaced transformer (W11545871), blower (W11441128) and interlocks (W11551761), (W11551558). Used a dummy fuse to test unit, fuse still blows 3 seconds after cycle is started. Reset fuse and noticed unit is not powering on. Found cavity thermistor reading open. Will be ordering thermistor, main harness and turntable motor. Harness may have melted and is causing a dead short. Ordering parts, rescheduled for 07/03.; ordrng 1 W11224856 (Cavity thermostat) and 1 W10642989 (turntable motor) and 1 W11690869 (Harness)"

We serviced a

WHIRLPOOL RANGE

Model SF315PEGN0

Near Pflugerville, Texas 78660

Justin

Job Details: 06/25/2025

Arrived on site for bake and broil not working. Inspected unit found top burners working however bake and broil are nit igniting. Checked voltage at control to igniter got nothing control is not sending voltage to control. Unit will need a new control. Office to reschedule ; ordrng 1 Partsresearch6610151 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS12

Near Austin, Texas 78704

Andrew R

Job Details: 06/25/2025

Arrived onsite for unit not dispensing water. I found the valve to hum but not dispensing. I replaced the valve and same issue occurring. I inspected the reservoir and found it frozen up. Customer had fridge set to 33 degrees and frozen the reservoir. I didn't have my heat gun at time of service so I set the temp to 37 and advised a defrost to go through so the reservoir can thaw. No leaks. Call complete. Installed W11524655 Valve. Customer not insite for signature.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78704

Andrew R

Job Details: 06/25/2025

Arrived onsite for previously diagnosed parts. I replaced the faulty control and tested the unit. Unit is now operating as designed and start button will work. Call complete. No leaks during time of service. Installed W11603810 Control.