"Arrived on site for range tripping breaker on arrival found voltage at 242(L1-L2),121(L1-n), 121(L2-n), 0(n-g). Replaced w11182108 bake element, w10856603 broil element and w11696067 control. Tested oven and found it working as designed. Call complete"

"Arrived on site to test unit for clicking noise, tested unit found noise coming from damper, replaced damper and tested, unit is now running as designed, job complete installed WPW10594329"

"Arrived on site. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good. W11686820,wpw10143759,w11506635"

Arrived on site for dishwasher not draining. Diagnostics shows f5e1. Test switch and it is working. All components pass test. Found disposal needs to be run. It was clogged at disposal and running disposal allowed unit to drain properly. Instructed customer. Call complete. No parts.

Arrived on site for oven not heating. No errors stored. Removed from wall found rd wire does not have any voltage. Removed back panel. Confirmed elements are good. Thermal fuse is good. Followed back and found broken wire in junction box. Retired RD wire. Now getting correct voltage. Verified operation. Call complete. No parts

Vacant house. Arrived on site for dishwasher showing error f9e1. Found water still in tub. Found plug was still in place on disposal side of drain. Knocked out plug. Diagnostics shows f9e1. Cleared and completed diagnostics. All components working. Call complete.

"Arrived on site for range tripping breaker on arrival found voltage at 243(L1-L2),121(L1-n), 121(L2-n), 0(n-g). Replaced w11182108 bake element, w10856603 broil element and w11696067 control. Tested oven and found it working as designed. Call complete"

"Arrived on site for refrigerator not cooling properly. 37f in refrigerator 20 in fzr. Incomplete frost pattern. Removed back panel and compressor is running hot. Oil coming out of precooler to cabinet connection. Will need new precooler, coupler, drier, and compressor. Office will call to schedule. ; ordrng 1 W11580057 (Compressor) and 1 W11678305 (Precooler) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"

Arrived on sit to installed previously diagnosed seperator. On arrival reconfirmed issue and installed w11678832. Found unit working as designed. Call complete

"Arrived on site for oven not heating properly. On arrival found no errors. Ran unit set to 350 and found the following reading 378, 349, 384, 349, 387, 347, 384, 347 averaging 365 degrees. Spoke to whirlpool techline Sr#7739814722 and reported findings and techline stated unit is working as designed and customer should not be using round thermostat to check temps. Also informed customer that per techline her air fryer will not Make preheated beep noise because its not considered a preheat cycle. Unit is working as designed. No parts needed call complete"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer stated that he can hear the icemaker try to cycle but he doesnt believe that any water is getting to the icemaker. I ran the unit into diagnostics and did find the icemaker motor turning but not dropping ice. When I went to go to the fill portion of the cycle, I found the valve buzzing, but no water entering into the icemaker. I gained access underneath The front toe plate and removed the icemaker filled tube from the water connector. I attempted to blow through the door and found a restriction inside the tube. I ran an icemaker fill test and found water coming out of the valve, indicating the issue was with the door. I am ordering the stainless freezer door and the office will need to get authorization for repairs as well as contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11577825 (Stainless FC Door)"

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the unit had been having issues with drying clothes already but that now its worse and its taking them forever to dry a load of clothes. I checked the lint screen and found a blanket of lint on the lint screen, indicating a potential airflow issue. I checked behind the dryer and found the vent hose completely crunched due to the customer pushing me Appliance all the way back to the wall. I checked all heating components and found all within range. I test the unit on a time to dry heat cycle and found the unit tumbling and eating. I advised the customer her issue was with airflow, and that she will need to change her vent to a periscope style dryer vent if she needs to push it up against the wall. I showed her pictures of how that would look, but did advise that she will continue to have these issues with the current way that it is installed. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is making abnormal noises periodically. Inspected unit and work area. The customer advised that the unit makes a gurgling noise, especially if they open up the refrigerator doors for any length of time. I could not replicate the sound with a customer advised that it comes from the refrigerator right in the center. I went ahead and replaced the damper control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10479155."

Arrived on site for a refrigerator that is making ice buddies having ice clump in the ice container. Inspected unit and work area. I checked the fill tube and found that it was not inserted into the fill cup causing water to leak down into the ice container when the icemaker would try to fill. I corrected the fill tube placement and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed.

"Arrived on site to install previously diagnostic parts. Inspected unit and work area. I went to replace the shelves and the drawers, and found that the drawers did not include the rollers for the drawers. I installed the meat drawer with into the new shelf anyway, and found that without the rollers, The drawer was wobbly and hard to slide in and out. I called Whirlpool Techline and spoke to Travis SR# 7739627906. He had me send him several photos of the issue and advised that he would submit this unit for review. He advised that whirlpool be in contact with myself or the customer depending on the next steps. Call complete. W11243759 (2) and W11696630 (2)."

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I took temperatures in the RC and FC and measured 3-FC and 34-RC. No signs of frost build up or defrost issues and fans are working fine. Ice production is solid. The unit is operating as designed and no issues found. No water leaks observed during service. No parts installed."

"Arrived on site to inspect ice maker no producing ice, upon further inspection, I ran an ice maker test and found that the ice maker motor has failed and will not rotate. I am ordering the ice maker W11696401. No water leaks observed during service. Office to schedule return visit. ; ordrng 1 W11696401 (Ice maker)"

Arrived onsite and found unit with a backflow vibration problem for restricted duct outlet. Installed dampner under the motor mount. Unit is now operating as designed. Advised customer to have the duct opened for optimization and back pressure relief. No parts used.

"Arrived on site to inspect dishwasher not cleaning or operating. Upon further inspection, I placed the units into diagnostics and observed F4E3 motor failure. I verified that the motor was receiving proper voltage. I replaced the sump and motor and tested the unit. The unit is operating as designed. No water leaks observed during service. W11665769"

"Arrived on site to inspect microwave smoking and burning. Upon further inspection, I found that there is no wave guide cover allowing debris to enter wave guide. I found there to be evidence of overheating on the control board (photo) I ran a test for 1minute with a cup of water and immediately smelled a burning smell however did not observe any smoke. I disconnected the magnetron and retested for 1 min. I did not smell anything unusual during this test. At this point, because of the missing wave guide and burning while using running the unit with the high voltage components, I would conclude that the magnetron, diode and capacitor would need to be replaced as well as the wave guide cover. I would also replace the control as I observed what appears to be overheating on some of the components. (Photo)"

"Arrived on site to install previously ordered and diagnosed part. I installed basket W10528947 however when I installed the retainer clip for the hub, it snapped. I am ordering a new hub and retainer clip W11385424 (retainer) W10528947(hub) I am scheduling for Wednesday 9/4. No water leaks observed during service.; ordrng 1 W11385424 (Retainer) and 1 W10528947 (Hub)"

Arrived onsite for door hinge spring seizing due to lack of lubricant. Lubricated doorspring. Unit is now operating as designed. All checks good. Advised customer on repair. All checks good. No parts used.

Arrived onsite for symtpoms of panel glitch f6e1. Removed panel and cleaned communication wire molex. Secured connection. All checks good. Unit is now operating as designed. Without an error code. No parts used.

Arrived onsite and found unit operating with slowed ice production. Advised customer on resetting refrigerator with power cycling. Ran test 57 and 45 and found normal ice maker operating. All checks good. No parts needed.

Arrived onsite and found softener not operating because internal supply hose swapped causing softner function failure. Corrected internal hoses. All checks good.

"MVWB835DW5 RGArrived on site for a washer with no power. Ran a diagnostic found error codes E7E5 ,F2E1. Further inspection found gear case had failed and oil spilled all over bottom . Rotor failed causing slider to fail as well. Returning text will need to replace slider, gear case and rotor. All returning parts in case of need . No water leaks seen from water supply.; ordrng 1 W11393685 (Gear case) and 1 W10006482 (Rotor)"

"WFES3030RS0 Arrived to inspect no power. I found the breaker had tripped in the first few seconds of attempted oven operation. I lifted the ground for element and control burn-in and after a complete preheat and additional time, the issue was resolved. Reconnecting the ground, the unit operated as designed through an additional preheat to 500. Operational test good."

"MEDC465HW0 RG:Arrived on site for a dryer not heating . Further inspection found the heating element and the cutoff tml had failed . Looked at clients dryer vent and found large amount of lint had caused the issue. Cleaned out as much lint as I could,and recommended client to look for a professional duct cleaning services . Replaced part#s 279838 and w10900067 dryer is working as its designed good air flow after install still recommended client for duct cleaning services."

Arrived onsite for dishwasher leaking underneath. Upon inspecting I ran a test cycle and saw no leak occurring. I found the insulation underneath sticking up into the tub potentially causing the leak as it could soak up water. Customer stated the insulation was soaked when the leak occurred. I corrected the insulation. Customer also states tub was very full of water. I found the RO system connected to a y fitting at the disposal. I explained to the customer this could cause a backfill to the dishwasher and that it had to be reconnected and moved. At this time the dishwasher is operating as designed. No water leaks present at time of service. Call complete. No parts installed.

"Arrived onsite for washer making a noise on inspection found the agitator had a lot of play in it. I flipped the unit up and found oil on the bottom of the unit. Installed a new gear case, clutch and slider. Calibrated the washer and ran diagnostic cycle. The agitator has no play and the noise is gone. The washer is operating as design and no water leaks detected during service. W10754448 W11449841 W10734521"

Arrived onsite for refrigerator freezer defrosting. On inspection found that the average temp in a 6 hour window was 9? the fc was the RC was 42? the max temperature for the fc was 68? and the rc was 73? in a 6 hour window. Called reported it to WP and they suggested a new compressor. Ordering a compressor. No parts installed during service. Sr7739815466; ordrng 1 W11492297 (UI) and 1 W11248652 (Blower)

Arrived onsite for refrigerator defrosting at random times. The Fc temperature was 19? and the Rc was 40?. The max temperature over the last 6 hours for the fc was 68? the rc was 73?. The temperature behind the refrigerator was 97? on the left side. Called the WP Tech Line talked to Nate and he want me to get eyes on the frost pattern. Called the WP tech line and they have suggested a new compressor on the refrigerator. Ordering a new compressor. No parts installed. Sr 7739813259 Customer said they were sitting watching tv and out of the blue the unit started to dispense ice on to the floor and they could not get to stop with out turning it off. It just started to do this. Return the UI and the control board. ; ordrng 1 W11578205 (Compressor) and 1 W11109499 (Drier) and 2 2

"Arrived on site to inspect unit for display showing hour glass with do not unplug. Found control and ui failed. Replaced control, and ui, tested unit, unit is running as intended. Job complete. USED W11297728 W11261167"

"Arrived on site to replace duct air due to layer of debris on face causing burning smell in unit. Replaced duct, tested unit, unit is running as intended. Job complete. USED W11677720"

"Apartment 311. Arrived on site to inspect unit for not draining and drum being loose. Found wire to drain severed, reattached wire, found unit up level, leveled unit, ran diagnostic cycle unit ran without issue. Placed unit into customer mode, tested unit, unit ran as intended. No leaks present at this time. Job complete. NO PARTS USED"

Arrived onsite for refrigerator not cooling well. Found the evaporator completely frosted up not moving air. Found the bimetal open and enclosed in frost. Had proper voltage going to it but it was open. Replaced bimetal and unit is now operating as designed. No water leaks present at time of service. Call complete. Installed W11224591 MOTOR EVAP.

"Arrived on site for not operating and wheel on rack is broken. Upon arrival, inspected unit and found left side adjuster has failed. Also ran diagnostics and get error code F4-E3 wash motor not running. Test unit and confirm issue. Need to replace sump and motor and replace adjuster. Adjusters. Ordering sump and motor and returning with prescreened parts. Office to reschedule ; ordrng 1 W11665769 (Sump and motor)"

"Arrived on site ,replaced left front burner W11620677 . Used liquid leak detector on new connections . No gas leaks found . Burner is functioning properly . No other leaks detected. Job complete ."

Arrived on site for water leaking into fresh food section . Found unit had frosted over due to door being flipped and not tightened hinge screws down all the way . Left side of door ( hinge site ) had large air gap. Fridge is not hooked up to water or have an ice maker installed . Repositioned hinges and used heater to shape gasket into place . Gasket is sealing properly now . No water leaks detected at time of service . Job complete. No parts installed .

"Arrived on site for grinding noise in freezer . Found fill tube in back wall too short and allowing water to go down back wall and get on fan . Also connection where fill tube from valve is cracked . Called tech line sr# 7739815598 . They recommended fill tube extension and Permagum . Used both from truck stock 4378431,212643. Ran harvest test . No water running down back wall. No other issues found . Job complete"

"Arrived onsite to replace broken wire harness. Replaced and tested. Found unit not transitioning between spin and agitation. Will need to order Actuator, cam, and belt. Set to return Sep 4th.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"Arrived onsite for unit not making ice, dispenser is functioning. Customer started unit at times has gone a couple days without ice then it starts making ice again. Showed customer how to make sure the bail arm is down for consistency. Currently ice bin is full. Ice maker is functioning and valve is functioning. Customer will monitor. Job job complete. No parts used."

"Arrived on site to inspect unit for f2e1. Upon closer inspection found shorted key in control, replaced control, tested unit unit is running as intended. Job complete. USED W11325784"

"Arrived on site to inspect unit for lid not latching. Upon arrival found unit had water inspected drain found wire severed. Reattached wire, found lid still not locking. Replaced latch, and strike, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513250 W11670519"

Arrived on site to inspect unit for heating element hanging. Found heating element hanging at an angle. Could not find brackets or supports on marcone. Called tech line to figure out best course of action. Per tech line unit supposed to sit on bake pan and grill on top of element unit will hang due to plugging into far right side front left side will hang. SR#7739812564 unit is running as intended. Job complete. NO PARTS USED

"Arrived on site for refrigerator in restaurant PO loop. On arrival confirmed issue and found failure in fc evap motor and it caused a dc voltage failure in hv and ui controls. Replaced w1163543 ui, w11578030 evap motor, and w11224256 hv control. Tested unit and found it working as designed. Call complete"

"Arrived on site for washer not completing cycles. On arrival found unit stuck in endless drain cycle loop. Tried removing pressure hose and pump harness but found control fused together and sending 120 to pump. Found resistance to pump at 22ohms and no breaks in harness. Ordering W11210463 valve(jic), w11603811 control, w10919003 pump and will need returning tech to thoroughly test unit with towels after repairs are made. Rescheduled customer for 09/04/24; ordrng 1 W11210463 (Valve) and 1 w11603811 (Control) and 1 w10919003 (Pump)"

Arrived onsite to replace previously diagnosed parts. Prior visit diagnosed the console to be needing replacement for the problem occurring. I replaced the console and powered the unit on. The unit is now responding and all buttons are functioning at the time of service. Unit is operating as designed. Call complete. INSTALLED W11449303 CONSOLE.

"Arrived on site to inspect dishwasher filling with water between cycles. The customer advised that the unit would drain fine but when she came back in a few days, she would notice water in the sump. Upon further inspection, I found the cause was back flow from disposal because of the drain hose position (photo) I repositioned the drain hose high so it will prevent water from back flowing into the unit. The unit is operating as designed. No parts installed and no water leaks observed during service."

Arrived on site for dryer showing f3e3. On arrival found both inlet and outter thermistor functional as designed and within resistance ranges of techsheet and room temp. Replaced control w11618917 and thermistor wp8577274 and tested dryer. Found error code no longer showing up and unit working as designed. Call complete

"Arrived onsite for top oven turns on when bottom oven is in use. On inspection going to try and recreate the issue. Heated the bottom unit up to 350 on bake when it hit temperature we switched to broil, then she set temperature to 475? and the top oven came on. I saw 2 temperature settings when she did that. I informed the customer that she has to turn the bottom oven all the way off. If the bottom unit is on when try to set the temperature for the bottom oven it thinks you want to turn the top oven on to broil. The solution is the bottom oven has to be at Home Screen before you set the temperature to 475?. No parts installed."

Arrived on site for refrigerator not making any ice. Customer says they always get crushed ice. Found bin full of ice. Customer said it started working yesterday. Found door gasket torn. Suspect torn gasket caused water to freeze and now its thawed. Removed bucket. Bucket difficult to remove. Found crushed cubed solenoid is getting stuck. Will mark other parts as return next visit is case it stops working. Reset for Wed. ; ordrng 1 W10830274 (Gasket) and 1 WPW10309866 (Solenoid) and 1 W11185686 (Bucket)

On arrival verified complaint of not making ice. Ran diag and found ice maker heater is not functioning. Replaced ice maker and confirmed full function. Job complete installed w11548540

"On arrival verified complaint of unit making noise and not drying correctly. Ran cycle and found rollers are screeching, ran vent test and it was yellow advised customer to clean vent. Ran heat temp check and found unit only heats to 115 on high but has 240 vac. Unit needs repair kit and heater. Ordering heater 279838. Rescheduled for 9/5; ordrng 1 279838 (Heater)"

On arrival verified complaint of panel lights not working. Visual inspection shows leds are out on some spots. Ran diag cycle and confirmed all other components are functioning. Replaced ui board w11632709 and all function returned. Job complete installed w11632709 ui board.

"Arrived on site to inspect dishwasher noises. Upon further inspection, I found the customer has an RO system and water softener system and the RO tank drain tube is not installed properly (photo). I advised the customer of this and advised where the RO drain tube should be located at the back P trap (photo). I found the heating element is white and found the customer is using the incorrect detergents. I placed the unit in diagnostics showing no error codes and tested. When the motor/sump came on, I could hear it making a loud moaning noise as if the sump/motor was struggling to pump the water. I removed and replace the sump assembly and verified all water line connections were secured (photos) and retested. Unit is operating as designed. Due to the large amount of suds in the tub, I recommended the customer perform a cleaning cycle or two and made recommendations for use and care, as well as, detergent, rinse aid and cleaning solutions to use. No water leaks observed during service, job completed. W11416362"

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I verified the unit was plugged in and attempted to place it in diagnostics and it failed. I verified the breaker was on and tested voltage at the junction box and found no voltage. I found the unit outlet is hardwired into a switch and the switch was turned off. Turned the switch on and tested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site for refrigerator making noise. All fans running and working normally at this time. Video proves noise is coming from freezer fan. Evidence of moisture around fan cover. Inspected and found door not closing properly. Has to slam to realign. Door still not closing on its own. Needs to be pushed. Ordering new sliders. Reset for wed am. ; ordrng 2 WPW10235370 (Glide)s

Arrived on site for refrigerator not making ice properly. Found icemaker making noise when cycling. Also found cubes small. Replaced icemaker and water valve. Verified operation. Call complete.

"Arrived on site for refrigerator freezing items. Unit is also now not making ice nor water. Unit was making a loud noise. Customer says they have to defrost it several times due to ice build up on wall of freezer. Found refrigerator gasket torn. Temp on refrigerator is 32f, 26 in crispers. 0f in refrigerator. 8.8k, at control p5 gy-wh=7.1 k ohms. Called tech line. Sr #7739810217,. Advised to put perma gum behind gasket to seal. Read customer the disclaimer for continued repairs. 162.36 Auth code: 3H943A"

Arrived onsite. Found drain failure due to broken drain wire near the pump. Repaired wire with splicing clamp. Advised customer on repair. All else checks good. In event of repeat failure send lower harness.

Arrived on site for dead ish washer . Getting correct voltage to control . Found thermal fuse had popped . No signs of any harness failures . Replaced fuse W10258275. Ran diagnostics and found dispenser is leaking and shorted out causing fuse to pop. Ordering dispenser . Return set for 9/5 ; ordrng 1 WPW10224428 (Dispenser)

Arrived on site . Replaced ui control panel W11542168. Job complete

"Arrived on site for no cool fridge . Found fans working . Both sections room temp . Compressor pulling 4-5 amps , replaced start device . Unit is now pulling 4-5 amps . Reinstalled original start device . Ordering compressor ,evap, sevice port ,uv drier . Weigh 3 hrs . Call to set return ; ordrng 1 W11536253 (Evap) and 1 W11209866 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 Weigh3hrs"

"Arrived on site for error code flashing 3-3 and unit will shut off prematurely during any sense cycle. Customer can only use time dry ran diagnostics. Got 3-3 error code. Checked thermistors and sensors, all checking normal. following service pointer replaced console which contained new control board as well W11418551. Had wet items from washer ,tested dryer with wet load. All check good with dryer in sense mode . Cleaned some lint out . Job complete"

Arrived onsite for not starting a cycle. Found latch broken not engaging latch. Replaced strike. Unit is functioning properly. Job complete . Used w11457841

Arrived onsite to replace damaged doors. Replaced fridge and freezer door and nameplate. Job complete

"Arrived on site to inspect unit for controls not responding. Upon closer inspection found control failed causing buttons to not always respond. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11637581"

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter tested unit, unit began glowing and ignited burner. Let unit reach 350, unit is running as intended. No leaks present at this time. Job complete. USED W11176454"

"Arrived on site to replace previously diagnosed parts. Replaced vent motor (W11649995) and control (W11629911). Tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for pots and pans LED flashing. Upon arrival customer stated unit started flashing that LED and would not start the cycle. He then unplugged it and called for service. Plugged unit in, no LEDs flashing. Ran a diagnostic cycle, all components are engaging properly. Fill valve, wash motor, drain pump and heater all engaging. Tried to mimic issue but could not. Ran multiple regular wash cycles, cycles started properly. At the time of service unit is running as designed. Advised to customer to monitor the issue, if issue returns leave unit in failed state and contact the office in order to better pinpoint where the issue is. No leaks detected, no parts installed, job complete."

Arrived on site to test unit for gas smells. Found both RF and RR valves seeing gas. Replaced manifold assembly(W11509597) and tested with bubble solution and used digital gas leak detector with no signs of any gas leaks. Unit is now working as designed. Advised customer to use vent hood to assist with removing gas smells as in it will let off residual gas while in use. Job complete.

Arrived on site to test unit for not venting properly. Found damper on exterior wall was caught on cover preventing proper ventilation. Slid damper over a bit and now venting properly. Advised customer to monitor damper and if issue persists have contractor correct issue. Unit working as designed at this time. Job complete.

Arrived on site to test unit for not draining. Found error f9e1(no drain). Found knockout on garbage disposal was still present preventing drain. Removed knock out and unit is now working as designed. No leaks detected at this time. No parts replaced. Job complete.

"Arrived on site to test unit for display issues, mold growing inside, and crackling noise on startup. Tested unit found control display is failing, will need a new control to fix issue. Informed customer that the mold growth he is experiencing is due to hot moist air entering the units cavity from the venting causing condensation which turns to mold. Customer stated unit will make a crackle sound about 30% of the time on startup, inspected unit and found unit will need a new inverter and magnetron to fix issue. Ordering control, no parts installed, rescheduled for 09/06. Customer is aware appointment may be rescheduled due to part being out of stock. ; ordrng 1 WPW10451734 (Control UI)"

Arrived on site to test unit for not completing cycles and staying stuck with about 6mins left. Found error f5e2(lid lock failure). Found connection not locked in barely making contact with lock. Secured connection and completed diagnostics cycle with no issues. Advised customer on load sizes especially with items that retain a lot of water. Also advised may need to run an additional drain and spin depending on items being washed. If issue persists recommend lid lock. At this time unit is working as designed. No parts replaced. Job complete.

Arrived onsite for Washer going from start to done and door not locking. I found the door switch not engaging everything. I replaced the door latch and ran a test. The problem was still present. I inspected under the washer and found the actuator not engaging properly. I replaced the actuator and ran a test. The unit is now going through cycles and operating as designed. No water leaks present at time of service. Call complete. INSTALLED W11670519 LATCH AND W11481722 ACTUATOR.

Arrived onsite for refrigerator to replace previously diagnosed parts. I replaced the left roller. Customer stated unit is still freezing in refrigerator. I cheked temps and found the refrigerator section at 28 when set to 40. The control in test 3 was showing unit was at 38 degrees. I changed the evaporator cover and tested. The temps are showing correct on THE UI now. Unit is operating as designed. Call complete. INSTALLED W11610999 COVER FRIG AND W11084045 ROLLER.

WDT750SAKZ2 Arrived to install previously diagnosed and ordered part. I removed all parts from the failed tub and installed them onto the replacement. Testing showed there were no leaks and the unit operated as designed.

"WTW5057LW0 Arrived to inspect spin speed issue. Upon arrival, the machine was flashing F0E9. Service test mode had the F0E9 stored and I cleared for testing. I found the unit could be calibrated, but would not advance within customer mode and appeared to be going into another cycle from the one selected. I replaced the control and UI as a set and retested, finding no change in behavior. I was able to determine the unit was not sensing rotation as it should and I replaced the mode shifter, seeing no change. Deep inspection of the gear case revealed a fracture within the speed sensor ring, allowing the ring to expand at higher RPMs, causing the rare issues during testing. Replacement of the gear case, splutch and belt fully corrected the issue and the machine operated as designed within service and customer modes. No leaks observed during service."

"On arrival verified complaint of oven tripping breaker. Ran upper and unit tripped. Builder was running lower and it tripped. Attempted to remove oven from wall but unable to get it to budge no matter what I did. Spoke to service. Ordering elements for bottom oven as well and recommend return replace all elements and perform cook off procedure. Ordering w11598122 broil and w11545804 bake. Unable to reach builder to reschedule or request unit be removed or assistance available on return, office to reschedule.; ordrng 1 w11598122 (Broil) and 1 w11545804 (Bake element)"

Arrived on site to inspect washer not operating properly and acting erratically. Upon further inspection customer advised that the normal cycle would fail to spin correctly and would leave clothes soapy at end of cycle. I replaced the control and asked the customer to monitor the issue. No water leaks observed during service. W11627517

Arrived onsite for washer not working properly. On inspection the agitator only spun 1 direction and the basket never spun. Flipped unit up and found a broken wire to the capacitor. I mended the wire and ordering a new wire harness for the unit. Tested the unit in diagnostic cycle and it all working now. No water leaks detected during service and no parts installed during service. ; ordrng 1 W11643701 (Lower harness)

On arrival verified complaint of error codes. Found F3e2 f8e1. Ran diag and confirmed good flow from valves. Ran water level sensor check and it failed. Confirmed pressure hose is clear. Replaced main control board. Ran diag and water level test passed. Unit is now working correctly job complete installed control w11624938

"Arrived on site to inspect unit for vibrating and squealing noise. Found motor mount rubbing as well as heater mount causing vibration. Added sound pads underneath both mounts, tested unit, unit is running as intended and no longer making excessive noise. Job complete. USED 2 W11113654"

Arrived on site with new gasket. Replaced right side refrigerator gasket. Used heat gun to form into place. Verified operation. Call complete

"Arrived on site for a refrigerator that is not getting below 2?F. Inspected unit and worked area. The customer had a temperature chart recorder and I found that the unit was full fluctuating between 20?F back down to -2?F. He advised that, the unit would get back down to zero, but that the average temperature should be at zero not at 5 to 10?F. I checked the evaporator, condenser, dryer, and compressor for any signs of die and found no leaks present. I spoke to SW, and was advised of the issue may be with a floating restriction. I checked the condenser and found the condenser was completely clogged full of lint and the back cover was not on the back of the refrigerator. I was advised to go ahead and vacuum out the charge and run the vacuum pump for 30 minutes and then to recharge the unit and see what happens. I ran a vacuum for 30 minutes. I found pressures hold I charged the unit up with 5.5 ounces of R134A refrigerant. I found the highest side start around 100 psi and gradually work its way up to 125 psi while the low side stayed at 0 psi. I found the unit cooling and operating as designed. Call complete. No parts were installed."

Arrived on site to follow up on icemaker not producing ice. Examined icemaker and found a line of cubes wedged between the icemaker and the bail arm. Removed ice and icemaker cycled. I found some frost / ice on the icemaker that cubes were sticking on. Wiped this off and the next batch that harvested dropped properly. Unit working as designed. No parts used.

"Arrived on site to diagnose vent hood not running the blower. Tested unit and just heard motor humming, no movement. Removed blower and found the fan cage was broken in several pieces and wedged the cage from moving. Replaced the blower motor and retested. Verified unit working as designed. Repair completed. Parts used - W11035826."

"WFW560CHW4 Arrived to inspect leak. I found the water in the off position and after turning back on, discovered the hot and cold were reversed. Performing several maximum fill tests with hot and cold on all valves and then manual spin, showed no leaks anywhere within the machine. Customer mode cycle test also had no leaks observable anywhere within or near the machine. I did see wash pods and observed a small load within the dryer and provided information to the maintenance staff about pods and the correlation with washer leaks, when using pods, especially with small loads. There were several coins within the door gasket area and I ensured the gasket had a complete seal around the door. Operational test good, no leaks observed during service. Safety drain strap was missing and added."

"WOS51EC0HS20 Arrived to inspect locked controls. I found the control lock was on, but could not be deactivated and the software had an endless loop, showing power had been lost and then back to the Lock Screen. I removed and replaced the UI and tested. The issue was resolved and the unit operated as designed."

"Arrived on site to replace previously diagnosed part. Replaced FC door (W11561286) and tested functions. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for leaking disposal. Tested unit found an immediate leak from the inside of the disposal. Gained access to the inside, found a hole in the plate causing that leak. Replaced disposal (84211602) and knocked out dishwasher plug, tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnosed parts. Replaced drum seals (W11189144) X2 and tested unit, unit is now running as designed, job complete."

"Arrived on site to inspect unit for dent. Upon inspection found dent on the inside of the door near the hinge. Part I received was the outside of the door. Will need to order upper door liner assembly. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11617223 (Door liner assembly)"

"Arrived on site to test unit for noise. Tested unit found no irregular noise. Unit is running as designed, no parts installed, job complete."

"Arrived on site for makes noise when operating and door falls loosely. Upon arrival found console is cracked. test unit and noise is coming from wash motor. Also found right door hinge has failed. Need to replace sump and motor, right door hinge, and console. Ordering sump and motor, console, and right hinge as well as 2 hour weigh; ordrng 1 2hourweigh (2 hour weigh) and 1 W11622490 (Console) and 1 W11712995 (Left hinge) and 1 W11712996 (Right hinge) and 1 W11416362 (Wash motor)"

"Arrived on site to test unit for little/no ice. Found unit functioning as designed in diagnostics service tests 15, 19, 36, 45 and 57. No stored error codes. Documented findings with whirlpool and recommend UI replacement. Scheduled for 09/04. SR#7739802045; ordrng 1 W11636543 (UI)"

Arrived on site and replaced oven sensor(WPW10181986) and control(W11583303). Tested unit to 350 with no issues. Unit is now working as designed. Job complete.

"Arrived on site to test unit for food leaning towards back of unit causing spillage and unable to pull racks out. Found racks were not set properly. Adjusted and installed properly. Tested unit, unit now working as designed. Advised customer of different options and cook settings. Job complete."