Near Temple, TX 76502
Jonathan M
Job Details:
04/27/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for dryer that won’t operate or turn on. Inspected unit and work area. Tested voltage coming from the wall and found 234 V going from L1 to L2. Found 118.2 V going from L1 to ground and L2 to ground. However, when going from L2 to neutral found 234 V. For neutral to ground, found 118.1 V and from L1 to neutral found no voltage. Advised customer to have an electrician fix their outlet or breaker. Call complete."
Near Round Rock, TX 78665
David S
Job Details:
04/27/2020
WASHER WHIRLPOOL WFW94HEAW0
"Arrived on site for washing machine not starting a cycle. I inspected the unit and work area. Tried to run unit through a diagnostic cycle, unit locked and would not unlock. I gained access to the door latch and manually unlocked it. I tested the coils on the door latch and was getting 162 ohms on DL 1 to 2 and dl3 2 to 3, he door latch is working properly. I tested the CCU to the door latch and was showing voltage when it would tell it to lock and no voltage when it told its to unlock. To complete the repair I will have to replace the CCU Board W10422889. Job complete."
Near Austin, TX 78748
Kevin
Job Details:
04/27/2020
DRYER MAYTAG MEDX655DW1
"Arrived on site and replaced timerJob complete"
Near Buda, TX 78610
Brandon
Job Details:
04/27/2020
OVEN WHIRLPOOL WEG745H0FS0
Arrived on site for customer complaint of chipping on cooktop due to missing padding on grate. I replaced cooktop and grates.
Near Georgetown, TX 78633
Tyler B.
Job Details:
04/27/2020
REFRIGERATOR KITCHENAID KSCS25FVMS02
"Arrived to inspect unit not making ice. Found ice in mold found level laser blinking error, found diode on board burnt, also found mold of ice maker peeling and would need replaced upon return; ordrng 1 CNOTE (OFFICE RS) and 1 WPW10272869 (icemaker)"
Near Andice, TX 78628
Lou
Job Details:
04/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the element had shorted and burnt in two at the back left side. I removed and replaced the element and tested and it is operating as designed. I tested amp draw to the element and it showed 7-9amps during the wash and drying cycles of testing. No water leaks observed during service, job completed."
Near Lockhart, TX 78644
Jacob
Job Details:
04/27/2020
WASHER MAYTAG NTW4516FW1
Arrived onsite for unit not spinning the clothes out. Saw that unit was not balanced with no clothes. Causing the unit to not stay in spin mode. No issues at this time. Job complete
Near Salado, TX 76571
Cliff
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived on site to replace door for refrigerator. Replaced door and nameplate and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
David Z
Job Details:
04/27/2020
MICROWAVE KITCHENAID KHMS2040WSS1
Arrived on site to install previously diagnosed switch to resolve microwave not registering as closed. Found switch ordered was the wrong switch and proper part is W10727360. Ordered 1 3 wire switch.; ordrng 1 W10727360 (microswitch)
Near Lampasas, TX 76550
Al
Job Details:
04/27/2020
RANGE WHIRLPOOL WFE550S0HZ1
Arrived to inspect active hinge issues.Confirmed the active hinge was indeed defective.Removed and replaced it.Reassembled and unit now works as designed to customers satisfaction.Job complete
Near Round Rock, TX 78681
Tyler B.
Job Details:
04/27/2020
REFRIGERATOR LG LSFXC2496D/00
"Arrived to inspect unit not cooling. Found RF section at 65, fc at 60, found compressor running, found evaporators clear of any frost pattern, indicating unit has lost or low on Freon, unit will need compressor,control jig update, and possible evaporators, controls, and drier ; ordrng 1 TCA38091801 (COMPRESSOR ) and 1 ADH73150210 (DRIER ) and 1 ADL73341411 (RC EVAP) and 1 ADL73981017 (FC EVAP) and 1 CNOTE (JIG) and 1 CSP30021025 (PCB SVC ) and 1 EBR71326804 (PCB ASSY)"
Near Pflugerville, TX 78660
David S
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM
"Arrived on site to install previous diagnosed part. Removed the old freezer gasket and installed a new one. Readjusted the door hinge for a better seal. Inspected freezer gasket while closed, everything is sealed. Job complete."
Near Austin, TX 78745
Luis
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01
"Arrived on site for fresh food not defrosting per service pointer replaced thermistor assembly secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner using clamps and zip ties,secured back cover with 4 screws,changed defrost setting to basic.; used 2 2185788 (CLAMPS) from stock"
Near Georgetown, TX 78633
Lou
Job Details:
04/27/2020
DISHWASHER KITCHENAID KUDE70FXSS5
"Arrived on site to inspect dishwasher leaking from underneath. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Once the unit motor began, I find water leaking from the diverted housing. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Austin, TX 78759
Luis
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05
"Arrived on site for no cool. Pierced system low side reading -20 per tech support installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Checked both compartments no traces of dye found"
Near Luling, TX 78648
Robert
Job Details:
04/27/2020
MICROWAVE WHIRLPOOL WMH31017HS3
"Arrived on job to replace magnetron, capacitor and diode. After replacement test operation."
Near Temple, TX 76502
Jonathan M
Job Details:
04/27/2020
WASHER MAYTAG MVWB865GW1
"Arrived on site for a washer that won’t drain. Inspected unit and work area. Unit was in a state where the display just read the DRN. Turn the unit off in unit would not come back on. Power cycled unit and turned it on. When turning it back off to get into diagnostics unit just flashed the power button and acted like it was trying to train for a minute and kicked off. Could not get the unit to turn off until power cycling it again. Placed in service diagnostics and found an F7 E0 (Loss of power), F9 E1 (drain pump system problem), F8 E6 (water hazard), and F9 E2 (water ring detectedpump drive system problem) error codes. Tested drain pump for resistance and found it open and hot. Replaced drain pump and tested unit. Unit is working as designed. Call complete."
Near Kyle, TX 78640
Robert
Job Details:
04/27/2020
WASHER MAYTAG MVWB835DW4
Arrived on job to replace lid. After replacement test operation and lock. No leaks detected at time of service.
Near Austin, TX 78727
David S
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00
"Arrived on site for icemaker not making ice. Jumped the icemaker, it an through its cycle and called for water, I could hear the valve open and dispense water. But the icemaker did not fill. I gained access to the fill tube and found the tube pinched and full of ice. I removed the ic and fixed the tube. Reassembled the unit and ran it through a cycle. Icemaker cycled and filled with whter. Job complete."
Near Belton, TX 76513
Jonathan M
Job Details:
04/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS00
"Arrived onsite for refrigerator that is still having a defrost issue. Inspected unit and work area. Tested unit in service diagnostics for thermistors, evaporator fan, and air baffle. All tested good. I called Techline and spoke to Adrian SR# 7277669926. He advised that they would need to replace the HV control and RC evaporator due to the software being out of date and the evaporator cover being torn. Replaced HV control and RC evaporator and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78731
David Z
Job Details:
04/27/2020
DISHWASHER KITCHENAID KUDS03CTBL0
"Arrived on site to diagnose dishwasher that customer said was not filling / cleaning. Performed diagnostic and found unit is actually getting water, but pump was very loud and barely moving water. Recommended repair was new pump and motor assembly, Call complete."
Near Austin, TX 78702
Luis
Job Details:
04/27/2020
REFRIGERATOR GE GFSS6KKYESS
"Arrived on site for ice build up in freezer and water leaking. Found freezer door not sealing on right side,removed ice,adjusted freezer door,checked door seal good. Found water leaking from fresh food evaporator compartment. Instructed customer on defrosting unit to clear fresh food drain"
Near Salado, TX 76571
Cliff
Job Details:
04/27/2020
REFRIGERATOR LG LMXC23746S/01
Arrived on site to perform sealed system repair for refrigerator. Replace compressor and filter dryer and tested unit. Found all is functioning properly at this time. No face on user interface sent. User interface fascia will need to be researched and replaced with UI control at same time. Office to research part and set a return appointment.; ordrng 1 RESEARCH (UI COVER)
Near Seguin, TX 78155
Robert
Job Details:
04/27/2020
REFRIGERATOR GE PFE29PSDASS
Arrived on job for complaints of refrigerator section not cold. Found the fan for refrigerator not working. Ordered replacement fan; ordrng 1 WR60X10357 (FAN)
Near Del Valle, TX 78617
Scott
Job Details:
04/27/2020
DISHWASHER WHIRLPOOL WDF550SAHS
"Arrived n site ,replaced harness ,valve and bottom support . Unit is in an apt under construction . No hook ups to test with . Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details:
04/27/2020
WASHER GE GFW450SSM1WW
Arrived on site and tested operation and found pressure whose had come loose of the pressure switch. Corrected issue tested operation found unit working properly job complete.
Near Austin, TX 78747
Kevin
Job Details:
04/27/2020
RANGE WHIRLPOOL WFG515S0JS0
"Arrived on site and replaced panel and overlay, two ordered overlays were damaged, took pictures. job complete"
Near Round Rock, TX 78681
Tyler B.
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
"Arrived to inspect unit titled and leaking found evap backed up fr9m drain pan install. Unit will need drain pan replaced, and drain cleared, and unit will need to be re leveled again ; ordrng 1 CNOTE (2HRS ) and 1 W10836964 (pan-drip)"
Near Nolanville, TX 76559
Jonathan M
Job Details:
04/27/2020
DRYER MAYTAG MEDC300XW0
Arrived on site for a dryer that was turning itself off after a few seconds. Inspected unit and work area. Placing it in a regular dry cycle and found the unit kicking off and she was smelling a burning smell. Tested all heating elements and fuses. I’ll check good. Tested motor circuit and found it out of range. Remove front panel and smelled burning smell coming from motor. Replaced motor and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78744
Kevin
Job Details:
04/27/2020
WASHER MAYTAG MVWC565FW1
"Arrived on site and inspected washer and found saved error codes for Long drain, over suds, inspected drain pump and found debris stuck in impeller keeping it from moving. After clearing drain pump washer will now complete and automatic test cycle. Ran a calibration cycle also, no water leaks from connections at time of service, job complete."
Near Taylor, TX 76574
Paul
Job Details:
04/27/2020
OVEN GE JGBS30REK2SS
Arrived onsite for a range with the oven not working to replace previous diagnosed parts. After testing the unit I found low voltage readings to the ignitor without it connected and 0 volts with it connected and putting the circuit under a load. I found one of the gas valve terminals on the wire harness almost completely burned off. I replaced the terminal and tested the oven. The unit is working as designed. Call complete.
Near Austin, TX 78734
Brandon
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site for customer complaint of unit not making ice. Found some ice, but bin was only 1/3 full. Found compressor extremely hot and seemed to be working really hard to cool the unit to proper temperature. The unit was packed full in both compartments, and the drip pan was almost overflowing. I changed the defrost setting to basic in diagnostic mode and asked customer to monitor for a week and may have to defrost entire unit. Freezer was at 1 degrees, ice maker section was at 21, ice fan and ice maker tested good, there might be some blockage in air duct from freezer to ice maker and customer may need to defrost for 36 hours."
Near Leander, TX 78641
Lou
Job Details:
04/27/2020
REFRIGERATOR KITCHENAID KBFO42FTX04
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC door gaskets being torn, I removed and replaced both gaskets and tested the doors. Both are sealing properly. I recommended to the customer to keep the doors closed as long as possible to allow the gaskets to mold to the chassis and door. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details:
04/27/2020
OVEN WHIRLPOOL WOS72EC0HS01
"Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed. Provided customer with number to whirlpool WiFi team to get assistance on connecting the unit to WiFi."
Near Round Rock, TX 78664
David S
Job Details:
04/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Arrived on site to install previous diagnosed parts. Removed the failed pump and motor and installed new. Ran washer through a test cycle, unit operated as designed, no water leaks detected. Job complete."
Near Schertz, TX 78124
Noah D
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00
"Arrived on site to inspect fridge for problems with freezer temps, checked on UI thermistors and freezer evap fans, evap fan worked in freezer and icebox worked, thermistor tested bad, no frost on evap. Ordering thermistor and evap defrost and fan just in case it ices up before we replace thermistor. Officers reschedule ; ordrng 1 W10280386 (THERMISTOR ) and 1 W10679946 (DEFROST ) and 1 W10723753 (EVAP FAN)"
Near Austin, TX 78747
Kevin
Job Details:
04/27/2020
DRYER WHIRLPOOL WED4850HW0
"Arrived on site and found fuse has failed on dryer, after replacing fuse also found connector to heating element is loose, took one picture. After correcting dryer is now heating. Took one picture of heating element, no lint found in dryer at time of service job complete."
Near Taylor, TX 76574
Paul
Job Details:
04/27/2020
WASHER WHIRLPOOL WFW92HEFW0
Arrived onsite for a washer not spinning the clothes out at the end of the cycle. I found an F7E9 stored error code. I found the motor trying to turn both directions and switching back old forth before it would finally turn in the correct direction. I checked the motor circuit and found the motor harness at the control very loose and not seated well. I seated the harness in the control correctly and ran the diagnostics cycle again. The unit completed the cycle and worked as designed. Call complete.
Near Jarrell, TX 76537
Cliff
Job Details:
04/27/2020
DRYER WHIRLPOOL WED4850HW0
Arrived on site to diagnose a dryer that is making unusual noise. Found loud booming sound after unit has heated up. Call tech line and spoke with Rick. I inspected the drywall on the phone with tech line and noticed excess glue from rear seal and abnormal movement of drum. Drum and rollers will need to be replaced to complete repairsFile # 7727669564; ordrng 1 4392065 (dryer repair kit) and 1 W10899578 (drum)
Near New Braunfels, TX 78132
Noah D
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00
"Arrived on site to install switch due to door light not being on always, replaced door switch and door light and alarm went away. All functions returned. Complete"
Near Austin, TX 78717
Lou
Job Details:
04/27/2020
DISHWASHER LG LDF7774ST
"Arrived on site to inspect dishwasher not working. Upon further inspection, customer advised that the unit has not been dispensing water into the tub and another appliance repair company replaced the sensor and the unit still did not operate properly. I turned the unit on and water dispensed into the tub then the drain pump came on, but the motor never came on. I found a puddle of water on the display/console. I removed the outer door panel to inspect the console and main PCB and found water inside the console on the console controls and the main control. Found dishes on the counter above the unit that had been washed and set to dry and water was dripping onto the dishwasher console. Also found water streaks on the front panel of the door. Contacted lg techline and advised of my findings and they advised to replace the console and main control. I am ordering the console, main control and will return with all prescreened parts. Due to not being able to test the
Near Leander, TX 78641
Lou
Job Details:
04/27/2020
RANGE WHIRLPOOL WFG320M0BB2
"Arrived on site to install previously diagnosed and ordered parts. Due to the grates being warped and the oven door being warped, I removed and replaced the grates; removed and replaced both side trims, gaskets, both the inner and outer door glass, both hinges and glass brackets on the door. Tested the unit and it is operating as designed and the door closes properly. No gas leaks detected during service, job completed."
Near Austin, TX 78729
David S
Job Details:
04/27/2020
DRYER MAYTAG MEDX500XW1
"Arrived on site for dryer plug burnt. Inspected unit and work area found the outlet pulled out of the wall and burnt, I also found the power cable plug burnt. See so quick pic. Called Techline ED, advised to check the heater relay for continuity, there was no continuity. Checked for heater shorted to ground from the realy, heater is not shorted. Checked for stuck centrifical switch from the terminal block to the relay for open switch, switch is closed no continuity. Inspected terminal block and wires there is no burn marks and discolorization. Sr#7727670442. Checked the thermostats, thermal fuse, thermistor and heating element, all are good. Customer stated they are going to replace the power cable themselves. Techline recommended the customer have an electrician come out and service the outlet. Job complete. See SD quick pics."
Near Austin, TX 78747
Leonardo
Job Details:
04/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to test unit for unit not draining. Test unit and found drain pump connection not connected to drain pump. Secured connection test unit and unit test good job complete
Near Austin, TX 78734
Brandon
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00
"Arrived on site for customer complaint of no ice, found faulty ice maker, I replaced ice maker, unit tested good."
Near , TX 78644
Jacob
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
Arrived onsite for unit not cooling and freezing. Tested unit. Compressor is getting power. Called Techline. Getting 60 degree temperatures in both sides. Suggested Sealed systems issue. Got SR#7727668562. Submitted sealed system check list. Ordered parts. Office to reschedule. ; ordrng 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP978025 (valve)
Near Austin, TX 78749
Brandon
Job Details:
04/27/2020
WASHER MAYTAG MAH9700AWM
"Arrived on site for customer complaint of unit leaking, found leak coming from hose from dispenser drawer. Ordering hose; ordrng 1 34001304 (hose-drawe) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Georgetown, TX 78633
Tyler B.
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL ED25DQXDW02
"Arrived to inspect unit not cooling after repair. Found that thermostat was failed and not turning compressor on. After talking with customer on prior issue, found thermostat was part needed to begin with, was able to get part covered. And replaced thermostat and tested properly"
Near Austin, TX 78731
David Z
Job Details:
04/27/2020
WASHER WHIRLPOOL LSC8245AN0
"Arrived on site to diagnose washer that customer said was not finishing cycles. Performed diagnostic and ran unit. Found that timer was stopping in certain points and would not advance any further. Verified this on the delicates cycle,and permanent press both. Unit needs a new timer in order to complete repair. Part 3359512 is for timer Office will follow up when we hear back from AHS. ; ordrng 1 3359512 (timer) and 1 AUTHO (AUTHO FOR UP DISCONTINUED PART)"
Near Killeen, TX 76549
Al
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived to inspect lighting issues.Confirmed the complaint and removed and replaced the modules.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
David Z
Job Details:
04/27/2020
DISHWASHER WHIRLPOOL DU850SWLQ0
"Arrived on site to diagnose one dishwasher with rack issues on top and bottom. Customer showed me that several of the vertical pins had broken off on both top and bottom rack. Both racks are still usable, but missing some tines.
Near Killeen, TX 76542
Al
Job Details:
04/27/2020
DISHWASHER ROPER RUD4000MQ0
Arrived to inspect dishwasher motor failure.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78746
Luis
Job Details:
04/27/2020
REFRIGERATOR KITCHENAID KSSS42FKX00
Arrived on site for no cool in fresh food. Found no air flow entering fresh food,removed evaporator cover found ice in return vent. Defrosted ice,installed a 60° defrost bimetal,reassembled unit checked air flow to fresh food good. ; used 1 WP2182381 (BIMETAL) from stock"
Near Austin, TX 78737
Luis
Job Details:
04/27/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site to install parts previously diagnosed. Replaced deli door and control tested control unit working as designed
Near Cedar Park, TX 78613
Lou
Job Details:
04/27/2020
DISHWASHER GE GLD5660R00SS
"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found that the upper and lower racks are badly rusted. The upper rack, where the roller attaches, is rusted and the the roller doesn’t attach
Near Austin, TX 78741
Leonardo
Job Details:
04/27/2020
DISHWASHER WHIRLPOOL WDT720PADM1
Arrived on site to test unit for unit leaking ran unit and found water coming from between the door. Will order new deflector W11112070 new gasket WP8269259 and new vent WPW10428211 and new soap dispenser WPW10671905 office to reschedule ; ordrng 1 W11112070 (DEFLECTOR ) and 1 WP8269259 (GASKET) and 1 WPW10428211 (VENT) and 1 WPW10671905 (SOAP DISPENSER )
Near New Braunfels, TX 78132
Noah D
Job Details:
04/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site for tumbling noise while dispensing water, upon inspection found the connector making a whistling like noise meaning there is a buildup, and valve is shutting and opening very hard. Ordering all parts to replaced and fix loud noise during dispensing, office to reschedule ; ordrng 1 8003RP (INLET KIT) and 1 W10394076 (VALVE) and 1 W10499015 (TUBE) and 1 WATERTUBECONNECTORS (WATER TUBE CONNECTORS )"
Near Georgetown, TX 78633
Cliff
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00
Arrived on site to diagnose a refrigerator that is not freezing properly. Tested unit and found freezer not defrosting due to wiring connection at main control not making contact. Rewired unit properly and tested unit. Found all is functioning properly at this time and refrigerator is registering properly. No leaks were found at time of service.
Near Austin, TX 78745
Jacob
Job Details:
04/24/2020
WASHER WHIRLPOOL MVWB765FW4
"Arrived onsite for unit not finishing cycle. Unit was running and as unit was getting to the end of cycle, the unit stayed at 1 sec. and did not give finished tone. Stayed on one. Ran diagnostics. Got F0E4, F2E1. Cleared codes. Ran test mode 2 times. No error codes have come back. No leaks at this time. Job complete"
Near Austin, TX 78725
Luis
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05
"Arrived on site for cooling complaint and no suction on freezer door. Checked door seal good no frost formation around liner,added adhesive to gaps between liner and cabinet in freezer compartment. Checked temperature with meter freezer temperature reading 5° normal temp with control set below recommended setting. Adjusted temp setting on control and evaporator fan housing ; used 1 WP482338 (ADHESIVE ) from stock"
Near Manor, TX 78653
Andy
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site for refrigerator not making ice. Upon arrival customer informed that is not issue. Issue is that refrigerator is leaking and that they have shot the water off at wall. Tested and inspected unit and found failed valve and water reservoir. Ordering needed part shut off water at water to prevent water damage risk. No leaks present at time of service.; ordrng 1 W11346622 (WATER RESERVOIR )
Near Holland, TX 76534
Cliff
Job Details:
04/24/2020
WASHER ROPER RTW4641BQ1
Arrived on site to diagnose a washing machine that is consistently draining and not turning off. Found control board and water level switch not communicating. Main control and switch will both need to be replaced to complete repairs. Model number revision number was not correct. Corrected model and ordering correct parts..; ordrng 1 W10671334 (cntrl-elec) and 1 WPW10414397 (switch-cyc)
Near Horseshoe Bay, TX 78657
James
Job Details:
04/24/2020
DISHWASHER GE GSD6660G00SS
Arrived on site and tested operation. Found valve not getting voltage. Inspected float switch and found to have failed. Installed new and tested operation. Found no voltage to valve after repair. Inspected control and found to have visibly failed. Found control not available. Office to contact extended warranty for possible solution. Job complete
Near Harker Heights, TX 76548
Cliff
Job Details:
04/24/2020
DRYER WHIRLPOOL WGD6620HC0
Arrived on site to replace rollers and idler bracket for dryer. Replaced all parts and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Lou
Job Details:
04/24/2020
RANGE WHIRLPOOL WFG535S0JV0
"Arrived on site to inspect range oven not igniting. Upon further inspection, the customer advised that the unit will ignite and light and the only way they can get it to relight is to open the oven door. I tested the oven on Bake at 350 degrees and it ignited and once it reached preheat, I opened the door and allowed it to cool and after closing the door, the unit re-lit. Due to the main control, spark module ad Ignitor being replaced recently, I contacted Techline and spoke to Scott and advised him of the history on this unit. Scott ad me test voltage at the wall outlet and it showed 124V. Scott recommended to replace the burner assembly and provided file #7727667233. I am ordering the burner assembly and will return with all prescreened parts. No gas leaks detected during service.; ordrng 1 WP9758078 (burnr-oven)"
Near Austin, TX 78705
Kevin
Job Details:
04/24/2020
RANGE WHIRLPOOL WFE515S0JS
"Arrived on site and replace damaged panel, job complete"
Near Georgetown, TX 78633
Cliff
Job Details:
04/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01
Arrived on site to diagnose an oven that is not responding to controls. Found malfunctioning control panel in unit. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Hays, TX 78610
Jacob
Job Details:
04/24/2020
WASHER MAYTAG MVWX655DW2
Arrived onsite for unit being out of balance. Looked at unit. Found that the tub was stuck under a portion of the back panel of the unit. Pulled tub out. Tested unit. Got off balance load error and stuck key. Ordered part. Got a picture of damage to wall from unit. Rescheduled with customer.and 1 W11419215 (CONTROL )
Near Bastrop, TX 78602
Andy
Job Details:
04/24/2020
WASHER WHIRLPOOL MVWB835DW1
Arrived on site for washer not operating. Tested and inspected unit and found failed control and UI.Ordering parts. Authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10861510 (console) and 1 W11024149 (cntrl-elec)
Near Waco, TX 76710
Jonathan M
Job Details:
04/24/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site for washer that is not filling properly. Inspected unit and work area. Placed in service diagnostics and found an F0E3 (overload), F8 E1 (long/no fill), and F3 E2 (inlet water temperature fault) error codes. Ran unit through a manual fell on the hot and cold valves and did not get any water coming into the unit. Tested valves and found solenoid open. Replaced valves and tested unit. Unit is working as designed. Customer has an issue with their drain hose not having air flow into it. It is a sealed drain. Advised them to fix this issue to avoid further problems with the unit. Call complete."
Near Bertram, TX 78605
James
Job Details:
04/24/2020
MICROWAVE GE CEB515P2N1SS
Arrived on site and tested operation found unit not responding. Accessed the thermostat and tested it found that it had failed. Upon further inspection I found that the fan blade was hitting duct to the magnetron. Positioned fan on motor correctly. Installed new thermostat. And tested operation. Found unit working properly. Job complete.
Near Round Rock, TX 78665
David S
Job Details:
04/24/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04
"Arrived on site for oven combo showing f6e8 fault code. I inspected unit and work area. Checked all thermostats, fuses. All tested good. Checked voltage going to and from the main control. Main control was not sending voltage properly. Will have to replace the main control. Replaced the main control and tested the unit. Unit operated as designed both microwave and oven. Reinstalled unit into the cabinet.
Near Austin, TX 78738
Leonardo
Job Details:
04/24/2020
RANGE JENN-AIR JDRP548WP02
Arrived on site to test unit for left oven not turning on. Test unit and reset board by turning power off for 10 minutes. Turned unit back on and oven working as designed unit heated to 350 job complete.
Near Leander, TX 78641
Wesley
Job Details:
04/24/2020
DRYER WHIRLPOOL WED5000DW2
Arrived onsite and found wiring disconnected at power block. Corrected wiring and restored function. Unit is now operating as designed.
Near Gatesville, TX 76528
Jonathan M
Job Details:
04/24/2020
REFRIGERATOR MAYTAG MRT118FFFE04
Arrived on site to install previously diagnosed parts. Replaced dryer and tested unit through a vacuum. Unit kept the vacuum. Added refrigerant and pressures stabilized at -2 psi on the low side and 165 psi on the high side. Call complete.
Near Round Rock, TX 78664
David S
Job Details:
04/24/2020
WASHER WHIRLPOOL LSB6400KQ1
"Arrived on site to install previous diagnosed parts. Installed new water level switch, water level tube and timer control. Tested the unit and still would not advance to the next cycle. Checked the wiring harness for any broken wires or connectors, all tested door. Rerouted the water level tube and still wouldn’t advance. Pulled the basket and inspected the tub, found debris in the tube, cleaned out the debris and tested the unit. Still would not stop filling and advance to the next ste. Used my shop vacuum to pull a vacuum on the after level tube, after came up the tube with no problem. Used the vacuum to blow through the tube, and could hear the water gargling in the tub. Unit still won’t advance. I am ordering a tub 63849 to complete the repair, and a CNOTE for authorization. Office to schedule.; ordrng 1 63849 (TUB) and 1 CNOTEAUTHORIZATION (CNOTE AUTHORIZATION )"
Near Dripping Springs, TX 78620
Brandon
Job Details:
04/24/2020
WINE COOLER KITCHENAID KUWL204ESB00
"Arrived on site for customer complaint of rattling noise, found noise coming from condenser fan motor, I replaced motor, unit tested good."
Near Waco, TX 76705
Jonathan M
Job Details:
04/24/2020
WASHER MAYTAG MVWB835DW2
"Arrived on site for washer that’s leaking water. Inspected unit and work area. Placed and in Service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), F7 E3 (motor drive motor over current), and F7 E9 (locked rotor) error codes. Placed Jena in and autho test and found unit sounding like an airplane when going into the spin. Removed rotor and found oil and rust in rotor and rust on the stator.
Near Salado, TX 76571
Cliff
Job Details:
04/24/2020
REFRIGERATOR KITCHENAID KBSD608ESS01
Arrived on site to diagnose a refrigerator that is leaking. Found two lines underneath the unit pinched causing leaking through pinholes in lines. Repaired both lines and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Killeen, TX 76549
Cliff
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00
Arrived on site to replace freezer door rails for refrigerator. Replaced both rails and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78724
Scott
Job Details:
04/24/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on site for control panel issues . Found issue with having to reset time . Instructed customer that wall oven has to be set up on WiFi. Did a power shut down , checked and found no error codes . Both ovens are preheating normal. Let WiFi team number if any issues on connecting . Job complete ."
Near Leander, TX 78641
Wesley
Job Details:
04/24/2020
WASHER MAYTAG MVWC565FW1
Arrived onsite and found unit operating with clogged airtrap. Cleared airtrap and calibrated. Advised customer on findings and repair. Offered use and care advice.
Near Austin, TX 78732
Leonardo
Job Details:
04/24/2020
VENTHOOD UNKNOWN UXT5536AAS3
Arrived on site to test unit for left light not working. Test unit and found black wire to left light not connected correctly. Secured connection test unit and unit test good job completed
Near Marion, TX 78124
Robert
Job Details:
04/24/2020
DRYER WHIRLPOOL WED6620HW1
Arrived on job for complaints of not powering on. Found no light on control so replaced control but no change. Ordered the console. ; ordrng 1 W11370450 (CONSOLE )
Near Wimberley, TX 78676
Noah D
Job Details:
04/24/2020
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC
"Arrived on site to inspect fridge for no cooling upon inspection found the start device stripped from unit, replaced start device and retested. No functions returned, due to size of fridge and irregular fix. Ordering SS tech. Office to reschedule ; ordrng 1 8201786 (START) and 1 SSTECH (SS TECH)"
Near Kyle, TX 78640
Jacob
Job Details:
04/24/2020
DRYER WHIRLPOOL WGD4810EW1
Arrived onsite for unit not getting the clothes dry. Tested unit. Upon investigation. Found that blower fan had fallen off. Tightened fan back to motor. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Waco, TX 76710
Jonathan M
Job Details:
04/24/2020
REFRIGERATOR GE GYE22HSKBSS
"Arrived on site for a refrigerator that leaked 30 to 40 gallons of water on the floor. Inspected unit and work area. Customer advised that the water had been leaking from the icemaker section at the top and was leaking all onto the floor until he turned off the water valve. Turn the water back on and was unable to replicate the issue.Ordering parts and office will need to research ice maker If parts are found, office will need to get authorization from extended warranty and contact customer for reschedule date.; ordrng 1 WR30X10160 (fd refrigerator ice) and 1 WR57X25917 (refrigerator double)"
Near Georgetown, TX 78633
Paul
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
Arrived onsite for a refrigerator with the FC not cooling correctly but the RC seems fine. I tested the temp in the FC and found it bouncing between 4-5 degrees when set at the factory recommended temp. I found the RC at 40 degrees. I ran the diagnostics cycle and found no failed components. I advised the customer to set it to the colder setting if they wanted the temps colder. Call complete.
Near Lakeway, TX 78738
Leonardo
Job Details:
04/24/2020
DISHWASHER KITCHENAID KUDP02CRBL1
Arrived on site to test unit for unit not draining correctly. Found glass in sump removed glass test unit and unit test good no leaks present at this time.
Near Austin, TX 78752
Kevin
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on site and inspected refrigerator and found ceiling lights in the fresh food are out and freezer light is out. Replaced freezer LED module and all lighting is now working properly. Job complete
Near Austin, TX 78746
Kevin
Job Details:
04/24/2020
WASHER WHIRLPOOL MHW8630HC
arrived on site and found standing water inside of washer, washer is stacked, is in a metal pan and metal pan is attached to the wall by PVC. Two technicians will be needed to remove dryer, remove water from washer, lift washer out of metal pan and diagnose why washer will not drain. ;
Near Leander, TX 78641
Wesley
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived onsite for all of fridge food freezing all the time. and replaced diffuser. Unit is now operating as designed. Advised customer on repair.
Near Cedar Park, TX 78613
Wesley
Job Details:
04/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ3
Arrived onsite and found unit operating with an overheating magnetron and cutting off heat during the cycle after 2 minutes. ; ordrng 1 W10754299 (magnetron)
Near Austin, TX 78749
Jacob
Job Details:
04/24/2020
WASHER WHIRLPOOL MVWB850YW1
Arrived onsite for unit leaking water. Tested unit 2 times in diagnostics. Could not find leaks or errors at this time. Job complete.
Near Bastrop, TX 78602
Andy
Job Details:
04/24/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Arrived on site to install previously diagnosed fill tube with heater. Removed failed part and replaced with new. Ran test 120 and got “PA” “All Steps Successfully Passed” all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
David S
Job Details:
04/24/2020
WASHER WHIRLPOOL WTW8900BC0
"Arrived on site for washer showing error SD. Inspected unit and work area. Ran unit through a diagnostics cycle, unit operated as designed. Manually tested the spin, agitate and drain functions, all operated as designed. Visually inspected the water level tube, and cleared the line, found no kinks or restrictions in the line. Visual inspected the rotor stator, found a sock stuck in the stator, removed the sock. Everything else looks good, and function. Unit is operating as designed.
Near Temple, TX 76501
Jonathan M
Job Details:
04/24/2020
WASHER MAYTAG MVWX655DW1
Arrived on site for water that’s making a clanking sound intermittently during a spin cycle. Inspected unit and work area. Customer had clothes in the unit and was trying to replicate the sound in a drain and spin. Unit ran as designed. Placed Jena in Service diagnostics and found no stored error codes. Placed unit in an auto test and unit ran as designed. Ran unit through manual spin and unit ran as designed. Tried to replicate the sound through the latch test and the customer said it might have been that sound. He said it seems to happen a lot during that spin. He asked if we could replace that because he thought that’s what it was and he was able to lift the lid several times during that spin when it happened. Replaced latch and tested unit. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Robert
Job Details:
04/24/2020
WASHER WHIRLPOOL WTW8500DW5
Arrived on job for complaints of error code. Confirmed code for communication f6e2. Replaced control and tested washer. No leaks detected at time of service.
Near Kyle, TX 78640
Kevin
Job Details:
04/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived on site and inspected refrigerator and found ice buildup in between adapter and ice box. Freezer temperature is 8-11 degrees, took 1 picture. Ice box ice box temp is 30 degrees, Found on test 56 E2 for motor lost position, ran test 57 and icemaker cycled properly. Replaced icebox fan, Spoke with techline and they recommended adding adapter kit with extra fan.; ordrng 2 W10688359 (sealer-gum)s and 5 W10841140 (adhesive)s and 1 W10864518 (adapter) and 5 WP482338 (adhesive)s"
Near Leander, TX 78641
Wesley
Job Details:
04/24/2020
OVEN WHIRLPOOL WFE525S0JS0
Arrived onsite and replaced cooktop due to missing seal on right side edge. All checks good.