Near Leander, TX 78641
Jonathan S
Job Details:
01/16/2020
WASHER ROPER RTW4516FW2
"Arrived on site for washer over filling. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and monitored testing. Gained access to control and checked pressure hose and found cleared . Ran regular wash cycle and monitored water leave. Found water level good. Spoke with customer on raising lid and filling. All tested good, no water leaks detected."
Near Johnson City, TX 78636
Jacob
Job Details:
01/16/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
Arrived onsite to replace evaporator motor and fan. Customer said the noise has gone away and has not made the noise since last visit.
Near Round Rock, TX 78665
Cliff
Job Details:
01/16/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on site to replace load and go dispenser assembly. Replaced assembly and found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Dylan T.
Job Details:
01/16/2020
WASHER MAYTAG MHW6630HW0
Arrived on site customer complaint was at the end of normal cycle it would just hum ran the unit through test mode the only code in the System was for an off-balance load F0E5 ran the unit through diagnostics cannot find anything else wrong at this time working as designed all lines are dry
Near Leander, TX 78641
Jonathan S
Job Details:
01/16/2020
FREEZER THERMADOR T36IF900SP/05
"Arrived on site for freezer beeping intermittently and not making ice. Performed diagnostics mode and checked fault codes. Found none. Called tech support and spoke with Chris. He stated to perform factory reset. Ran factory reset. Found water filter not engaged. Corrected water filter and tested operation. All tested good, no water leaks detected durning service."
Near Cedar Park, TX 78613
Tyler B.
Job Details:
01/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02
Arrived on site for pad replacement. Removed and replaced and tested good on ice and water functions
Near Austin, TX 78759
Andy
Job Details:
01/16/2020
OVEN KITCHENAID KOSE500ESS02
Arrived on site for oven UI issues. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Salado, TX 76571
Al
Job Details:
01/16/2020
DISHWASHER WHIRLPOOL WDT780SAEM1
Arrived to inspect dishwasher leaking from underneath.Ran diagnostics test mode to attempt to confirm the customer complaint.Received NO error codes in diagnostics and unit did not leak one drop of water during diagnostics test mode.I even ran a normal cycle and unit still did not leak.I noticed the unit was installed in a manner to STRAIN the clips on top of the unit.I advised the customer the installation of the unit may be causing the unit to leak and even offered to raise the leveling feet to reduce the strain on the unit and to prevent it from leaning forward.
Near Austin, TX 78747
Richard
Job Details:
01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived onsite for the refrigerator freezer door scratched. Upon inspection found that the door is scratched. Replaced freezer door and it tested good. Leveled doors . Complete
Near New Braunfels, TX 78132
Robert
Job Details:
01/16/2020
DISHWASHER KITCHENAID KDFE104HPS0
Arrived onsite for the dishwasher not dissolving soap. Ran diagnostics and found that the wash motor was not working to circulate the water. Replaced the pump motor and tested. Dishwasher is now circulating water. Everything is working properly. No leaks detected. Complete
Near Austin, TX 78734
Luis
Job Details:
01/16/2020
REFRIGERATOR GE GFE29HSDDSS
Near Georgetown, TX 78633
Lou
Job Details:
01/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10
"arrived on site to install previously diagnosed and ordered part. Due to the FC defrost bimetal being open, I removed and replaced the Evap motor harness and tested the unit. Unit began to cool as expected.No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details:
01/16/2020
REFRIGERATOR KITCHENAID WRV986FDEM01
"arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees & RC=39 degrees. I placed the unit in diagnostics and ran test 56 which indicated an error code E2-ice lost position. When I went to remove & replace the ice maker, I found that I had the wrong part. I advised the customer I would have to order the part. I am ordering the ice maker and the shelf for the left RC door that got damaged during service. No water leaks observed during service.; ordrng 1 W11294907 (ICE MAKER) and 1 W11366475 (TRIVET )"
Near Leander, TX 78641
Lou
Job Details:
01/16/2020
WASHER WHIRLPOOL WFW8620HC2
"arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is leaking water from the dispenser area. Customer advised that they use detergent pods and place them in the dispenser. I placed the unit in diagnostics showing no error codes. Unit operated as designed. When I opened the dispenser, I found some plastic from a detergent pod blocking the water way. I advised the customer to use liquid detergent in the dispenser or if they continued to use the detergent pods, they need to place them inside the unit. I made recommendations for detergent use as well as use and care for the unit. No water leaks observed during service, job completed."
Near Austin, TX 78702
Leonardo
Job Details:
01/16/2020
DISHWASHER MAYTAG MDB4949SHZ0
"Arrived on site to test unit for no heat, upon inspection we found during testing that the f7 e1 error was still saved, we ran a full test cycle and tested the heating element which worked correctly. Cleared error codes. Complete"
Near New Braunfels, TX 78130
Robert
Job Details:
01/16/2020
MICROWAVE KITCHENAID KMHC319ESS5
Arrived onsite for the microwave venting steam on the cabinets. Upon inspection we found that the microwave is working to manufacture specifications. And the steam will subside when the vent fan is running. No issues found. Complete.
Near Austin, TX 78748
Richard
Job Details:
01/16/2020
DISHWASHER MAYTAG MDB8959SBS3
"Arrived onsite for the dishwasher not draining. Ran diagnostics and found error codes for drain pump and float switch open/ shorted. Drained water out with shop vac and discovered that there was broken glass in drain pump housing which caused the pump to burn out.
Near Harker Heights, TX 76548
Al
Job Details:
01/16/2020
WASHER MAYTAG MVWX655DW1
Arrived to inspect shattered lid.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78703
Leonardo
Job Details:
01/16/2020
OVEN MAYTAG WOS51ECOAS04
"Arrived on site to test unit for not heating correctly, upon inspection we found the oven was calibrated +20 per maintenance and the interior was hotter then needed, calibrated down to 0 and retested, no problems detected, instructed customer on proper use. Complete"
Near Austin, TX 78732
Paul
Job Details:
01/16/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00
"Arrived onsite for a refrigerator with a no cool condition. I found the compressor defective and the windings grounded out. The compressor will need to be replaced. Ordering WPW10507886 COMPRESSOR, WPW10143759 DRIER-UV, & W10913906 COUPLER. Sending routing a message to weigh the call for 2 hours, RS, and let know the unit is in a storage garage.; ordrng 1 W10913906 (COUPLER ) and 1 WPW10143759 ( DRIER-UV) and 1 WPW10507886 (COMPRESSOR)"
Near Kempner, TX 76539
Al
Job Details:
01/16/2020
RANGE KITCHENAID KSIB900ESS2
Arrived to install previously ordered part.Removed and replaced the cooktop.Reassembled and unit tested as designed.Job complete
Near Leander, TX 78641
Lou
Job Details:
01/16/2020
OVEN WHIRLPOOL WOD51EC0AS05
"arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit is reading above 400 degrees on a setting of 350. Using my multimeter, I place my thermal lead in the middle of the center rack and tested temps on Bake mode at 350 degrees Standard preheat. The average temp was 354/355 degrees. I advised the customer that the unit will heat up to temps around 400+ (422) in preheat then cycle up and down until the average temp is 10above/10below preheat temps. I advised the customer that the temp readings I achieved were normal. I contacted Techline and spoke to Robert ad advised of my findings and requested specifications for heating temps. Robert agreed to the readings and advised that there are no written specifications and that the unit is functioning as designed. Robert advised to have the customer contact customer service and see if they can provide and specifics. Provided File #7726913001. I advised the customer of
Near Austin, TX 78703
Luis
Job Details:
01/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01
"Arrived on site for loud noise. Found condenser coil causing loud vibration noise against cabinet,adjusted screw on brackets that hold condenser coil,after adjustment noise no longer present"
Near Killeen, TX 76542
Al
Job Details:
01/16/2020
WASHER AMANA NTW4516FW3
"Arrived to inspect washer walking across the floor.Ran diagnostics test mode and unit wobbled during spin cycle.I leveled the unit, ran diagnostics test mode and unit began operating as designed.All water lines were dry at the time of service.Job complete."
Near Bell, TX 76504
Jonathan M
Job Details:
01/16/2020
DRYER ROPER RED4516FW0
Arrived on site for dryer that would not start. Inspected unit and work area. Tested voltage coming to unit and found .46 v coming out of the outlet from L1 to L2. Instructed customer to have an electrician come out and fix the outlet. Photo of voltage attached. Call complete.
Near Austin, TX 78748
Richard
Job Details:
01/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived onsite for the refrigerator with a noise. Upon inspection found that the freezer evaporator fan is causing the noise. Need to order parts and office to schedule.; ordrng 1 W11263195 (fan-scroll) and 1 WP2169142 (evaporator fan blade) and 2 WP2176759 (bushing)s and 1 WP2315549 (evap fan motor)
Near West Lake Hills, TX 78746
Kevin
Job Details:
01/16/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3
"Arrived on site and found no ice production, attempted to cycle icemaker manually and motor would not move, cycled water valve and icemaker filled properly,after replacement icemaker cycled immediately and filled with water, no water leaks from connections at time of service, job complete"
Near Johnson City, TX 78636
Jacob
Job Details:
01/16/2020
DISHWASHER GE GSD3360K55SS
Arrived onsite for unit not draining water. Tested unit. Found that timer is not working to move on to next cycle. Ordered part. Rescheduled with customer. ; ordrng 1 WD21X10476 (dishwasher timer)
Near Manor, TX 78653
Scott
Job Details:
01/16/2020
DRYER LG DLE7300VE.ASSEEUS
"Arrived on site ,replaced main control . Tested unit ,no d90 error code . No lint build up time of service . Job complete ."
Near Round Rock, TX 78664
Cliff
Job Details:
01/16/2020
DRYER MAYTAG MEDB725BW0
Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting preventing unit from operating properly. Informed homeowner of findings and recommended vent cleaning company.
Near Austin, TX 78717
Tyler B.
Job Details:
01/16/2020
RANGE WHIRLPOOL WEG745H0FS0
Arrived on site for unit ticking. Found from fan. Removed and replaced fan and tested good . No gas leaks on site
Near Pflugerville, TX 78660
Dylan T.
Job Details:
01/16/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site customer complaint was oven wasn’t preheating properly ran the unit preheated in about 16 minutes put it in test mode no error codes in the system at this time everything is working as designed
Near Austin, TX 78738
Luis
Job Details:
01/16/2020
ICE MACHINE KITCHENAID KUIX505ESS2
"Arrived on site for no ice. Found damaged ice cutter grid,ran diagnostics weak water flow to reservoir with no filter installed,compressor and fan powered on frost forming on evaporator plate. Installed a new water valve and ice cutter grid,powered unit on ran diagnostics good water flow."
Near Cedar Park, TX 78613
Jonathan S
Job Details:
01/16/2020
OVEN WHIRLPOOL WFG320M0BS3
"Arrived on site oven not heating. Performed diagnostics mode and found no fault codes. Tested bake operation and found no voltage to igniter at control. Removed failed control and installed new. Tested bake operation, all tested good. Spoken with customer on failure and repair."
Near Austin, TX 78724
Wesley
Job Details:
01/16/2020
REFRIGERATOR FRIGIDAIRE LGHD2369TF
Arrived onnsite and found unit icemaker tray stuck and not producing. Repaired existing icemaker and advised customer on repair and use and care. All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Richard
Job Details:
01/16/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite for the washer making a noise. Ran diagnostics and found that the gear case was the cause of the noise. Replaced gear case and belt and washer tested good and no leaks. Complete
Near Elgin, TX 78621
Scott
Job Details:
01/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrived on site for no power to dishwasher . Checked power cord wire connection in junction box , wires nuts were good but no voltage . Checked outlet and found power cord wasn’t plugged in . Plug dishwasher back in ,unit is now powering up. Ran diagnostics ,all passed with no error codes . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78728
Andy
Job Details:
01/16/2020
WASHER WHIRLPOOL WTW5000DW1
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76706
Jonathan M
Job Details:
01/16/2020
WASHER AMANA NTW4516FW3
Arrived on site for washer that would not start. Inspected unit and work area. Placed unit in a regular wash cycle and noticed the lid would not lock and would not start. Placed unit into service diagnostics and found no error codes. Ran service diagnostic auto cycle and unit worked as designed. Placed unit back into a regular wash cycle and the unit began to work as designed. Call complete.
Near Austin, TX 78741
Leonardo
Job Details:
01/15/2020
RANGE WHIRLPOOL WFG525S0HV0
"Arrived on site to replaced door and panel, per last visit we replaced door and panel, tested all function, tested correctly. Complete"
Near San Marcos, TX 78666
Richard
Job Details:
01/15/2020
OVEN WHIRLPOOL WOS51EC0AS02
Arrived onsite for the oven not working. During testing found that the fuse was blown. Replace fuse and oven tested good. Complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDTE234GPS0
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Performed diagnostics mode and found no fault codes. Measured incoming water temperature and found within range. Tested amp to element and found at 6.5 amps. Tested heater at end of test mode and found working. Spoke with customer on rinse aid and user care guide. All tested good, no water leaks detected durning service."
Near Georgetown, TX 78633
Cliff
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm frozen into cubes due to a short cycle. Reset icemaker arms and thawed the fill line. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details:
01/15/2020
WASHER MAYTAG MVWB765SW
"Arrived on site and inspected washer and found customer has video of it making a squealing noise at the beginning of the cycle. Ran all functions in manual diagnostic and ran test 51 and 52 and could not duplicate noise. Failed washer through the manual diagnostic cycle higher than it would normally while cycling agitator and it did not make any noise. Discussed loading with customer to see if making an adjustment could remove tension from agitator that may cause noise. Requested that customer take more video if situation happens again. No water leaks from connections at time of service, job complete."
Near Lago Vista, TX 78645
Lou
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDFE104DSS3
"arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from underneath and they have been putting a cookie sheet under the unit to catch the water. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Approximately 30 seconds after the water dispensed into the tub and the motor came on, water began to leak from the diverter area. I turned the unit off and turned the drain pump on to get the water out of the unit.. I removed and replaced the sump/motor assembly and retested and the unit operated as designed with no leaks. No water leaks observed at the end of service, job completed. I took several photos of the damage to the floors and left the defective part with the customer for insurance purposes."
Near Austin, TX 78757
Andy
Job Details:
01/15/2020
WASHER WHIRLPOOL WTW4950HW1
Arrived on site for washer with loose panel. Tested and inspected unit and found loose control panel. Removed part and made adjustments. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
Tyler B.
Job Details:
01/15/2020
REFRIGERATOR KENMORE 795.72063.112
Arrived to inspect unit with stuck paddle. Was not able to duplicate issue at time of service.
Near Austin, TX 78702
Wesley
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived onsite and found unit needs to be leveled and internals checked for sudsing residue. 2 man needed due to stacked in tight closet. Dryer repair scheduled. Please set for return same day. Office to reschedule. ; ordrng 1 2MAN
Near Austin, TX 78701
David Z
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Arrived on site to install previously diagnosed parts. Installed new door due to scratches. Retested unit and all is working as designed. Call complete.
Near Austin, TX 78701
Wesley
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onnsite and replaced scratched door handles. All checks good. Unit is now operating as designed.
Near Austin, TX 78733
Paul
Job Details:
01/15/2020
REFRIGERATOR JENN-AIR JFI2089AEP0
Arrived onsite for the refrigerator that’s starting to not cool again. Ms had a glass of water in the RC when I arrived and her meat thermometer was in it and showing 41 degrees. The refrigerator was setting idle when I had arrived. I tested the water and it temped at 35 degrees with the control set at 33 degrees. I checked the FC temp and found it at 0 degrees with the control set at 0 degrees. When I was checking the FC temp the sealed system came on and was irking as designed. The unit is working as designed. Call complete.
Near Austin, TX 78731
Paul
Job Details:
01/15/2020
DISHWASHER BOSCH SHXM88Z75N/01
"Arrived onsite for the dishwasher displaying an E15 error. Ms stated the unit had started working again on its own and has been working fine since. I ran the customer service program and all functions of the dishwasher worked as designed. After talking with the customer it sounds like there might have been an issue with the safety switch in the base but I am not able to pull the unit at this time because the trim on the cabinets at the side of the machine is too tight to allow the unit to come out. I showed this to the customer and explained to go ahead and use the unit to see if the error returns. I explained that if the error returns, the machine would have to be pulled out and checked. Ms stated she would get with the contractor and have the trim issue resolved on the cabinets. Call complete."
Near Austin, TX 78758
David Z
Job Details:
01/15/2020
DRYER WHIRLPOOL WED560LHW0
"Arrived on site for dryer rattling under load. Tested unit but could not hear any abnormal noise. Customer told me this happens when a lot,of clothes are in, and showed me a video of noise. Opened unit and insulated all contact points, adjusted housing to avoid rubbing. Insulated vent pipe as well. Unit is quiet during normal operation. Did notice a dent in the back panel. If customer complains about noise again should return with back panel and blower housing possible. Call complete."
Near Round Rock, TX 78665
Arthur B.
Job Details:
01/15/2020
DISHWASHER WHIRLPOOL WDT710PAHB0
Arrived onsite for customer complaint of dishes not drying in dishwasher. Ran internal water temperature and found only 93F entering. Advised customer unit will need at least 120F to allow proper drying and washing. Customer has tankless water heater and setting is set to max 120F. Customer will try and see if tankless water temperature setting can go up. All water connections were dry at time of service.
Near Austin, TX 78745
Luis
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Arrived on site for no ice. Ran diagnostics icemaker passed diagnostics,ran fill test no water entering icemaker,removed connection at door hinge tested fill test water coming from valve. Diagnosed frozen fill tube due to faulty heater in door no ohm reading at heater diagnosed unit will need a new freezer door. Need AUTHO approval ; ordrng 1 LW11026425 (FZR DOOR SS) and 1 NEEDAUTHO, states that autho needed"
Near Maxwell, TX 78656
Richard
Job Details:
01/15/2020
REFRIGERATOR LG LSXS26386D
Arrived onsite for the refrigerator not cooling. Upon inspection found that there is no one home customer gave technician permission to go in house also found that there is no room for technician to do the sealed system repair. Tried calling customer and no answer. Called office and explained the situation and that customer will need to move the refrigerator to another room in order to do the sealed system repair. Took pictures. ; saved tckt
Near Georgetown, TX 78633
Jonathan S
Job Details:
01/15/2020
RANGE WHIRLPOOL KGSS907SSS03
Arrived on site for range oven not heating. Performed diagnostics mode and found no spark to igniter. Tested spark module and found failed spark module control. Replaced spark module control and tested. Found unit clicking but no spark. Replaced igniter kit and tested unit found sparking but not igniting. Will need to replace spark igniter wire. Spark not getting to igniter. Office to schedule appointment when ETA is available. ; ordrng 1 WIREFROMMODULETOSPARKBAKE (WHITE WIRE/ PART RESEARCH )
Near Georgetown, TX 78628
Dylan T.
Job Details:
01/15/2020
OVEN WHIRLPOOL KOCE500ESS08
Arrived on site customer complaint was microwave door wouldn’t close properly found that there is nothing wrong customer close it really easily show customer proper use of the unit everything is working as designed
Near Austin, TX 78748
Kevin
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site and found refrigerator is unplugged, no one is living in the home yet. Builder says refrigerator was noisy. Reconnected it to power and did not find any excessive noise during operation. Sent a video of refrigerator running to DW and MS Spoke with tech line to report, several noise issues can be solved by leaving refrigerator unplugged and may have corrected problem. 7726893232"
Near Austin, TX 78759
Andy
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL KSC23C8EYB02
Arrived on site for refrigerator leaking from water filter housing. Tested and inspected unit and found knockoff water filter that damaged water filter housing.
Near Austin, TX 78731
Paul
Job Details:
01/15/2020
ICE MACHINE KITCHENAID KUID508ESS2
Arrived onsite for the ice machine that is not draining the water out of the bin. I found the drain pump failing and not draining the bin. I replaced the pump. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near New Braunfels, TX 78130
Richard
Job Details:
01/15/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP
Arrived onsite for the refrigerator Icemaker not producing ice. Upon inspection found that the ice bin was empty. Replaced UI and called tech line and ran diagnostics and found that the ice maker fill tube is frozen. Ordering fill tube kit. RF1902. Office to schedule. ; ordrng 1 241920106 (FILL TUBE KIT)
Near Bastrop, TX 78602
Cliff
Job Details:
01/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0
Arrived on site to replace water pan and sensor. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78701
Wesley
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived onnsite and tested unit for control failure and found UI working properly. Found customer instruct needed. All else checks good. Advised customer on use and care.
Near Austin, TX 78748
Leonardo
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
"Arrived on site to change out cap, diode and mag per last visit we replaced all parts and retested, high voltage transformer failed with all new parts. Ordering HV transformer W10836753 and fuse w10138793 ; ordrng 1 2HOURS (2 HOURS ) and 1 W10836753 (HV TRANSFORMER ) and 2 w10138793 (FUSE)s"
Near Austin, TX 78728
Paul
Job Details:
01/15/2020
MICROWAVE WHIRLPOOL WMH73521CS3
Arrived onsite for the microwave with everything running but doesn’t heat. I tested the unit and found the magnetron not firing. I quoted the customer parts and labor $358.07 + tax. After getting the unit down and upon further inspection I found all of the high voltage components good. I found a very loose wire connection at one side of the magnetron. I tightened the connections at the magnetron and tested the unit. The unit is putting out 1000 watts and is working as designed.
Near New Braunfels, TX 78130
Richard
Job Details:
01/15/2020
WASHER MAYTAG MVWC465HW2
Arrived onsite for the washer lid not locking. Ran diagnostics and found that the lid latch is no good. Replaced lid latch and washer tested good and no leaks. Complete
Near Georgetown, TX 78626
Jonathan S
Job Details:
01/15/2020
WASHER MAYTAG MVWB850YG1
Arrived on site to replace washer tub that customer had on hand. Disassembled unit and found unit will need to replace complete hub assembly. Removed basket to insure no more issues on return. .; ordrng 1 W10820039 (HUB ASSEMBLY ) and 6 WP8533953 (SCREWS)s
Near Copperas Cove, TX 76522
Arthur B.
Job Details:
01/15/2020
DISHWASHER MAYTAG MDB8989SHZ0
"Arrived onsite for customer complaint of dishwasher not getting dishes clean. Tested unit and found sump not moving water. Removed and replaced control and sump n motor assembly. Reassembled and tested. Unit now fills,washes,drains and heats as designed. No other issues found. All water connections were dry at time of service."
Near Cedar Park, TX 78613
Tyler B.
Job Details:
01/15/2020
OVEN KITCHENAID KEBS207BSS00
"Arrived on site for temp concerns. Tested upper and lower and found both in spec
Near Cedar Park, TX 78613
Cliff
Job Details:
01/15/2020
RANGE MAYTAG MGRH752CDS
Arrived on site to replace burner assembly for cooktop. Replaced parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78722
Wesley
Job Details:
01/15/2020
WASHER MAYTAG MHW6000AG0
Arrived on site and found clogged drain. Removed debris and advised extensively.
Near Austin, TX 78732
Paul
Job Details:
01/15/2020
DISHWASHER MAYTAG MDB4949SDZ0
"Arrived onsite for the dishwasher not filling with water. I checked stored error codes and found an F6E1 & F6E2. I found the unit not filling with water.
Near Georgetown, TX 78633
Cliff
Job Details:
01/15/2020
DRYER WHIRLPOOL WED75HEFW0
Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found lint accumulation in blower wheel causing it to be out of balance. Removed lint accumulation and tested unit. Found all is functioning properly at this time.Svc/Lbr (139.99+tax)
Near Wimberley, TX 78676
Kevin
Job Details:
01/15/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site and found left adjuster is broken, replaced them with kit and dishwasher is now correct. No water leaks detected at time of service, job complete."
Near Austin, TX 78745
Kevin
Job Details:
01/15/2020
DISHWASHER MAYTAG MDB8959SFZ4
"Arrived on site and found customers experiencing dishwasher filling with water intermittently. Disassembled inlet valve and found debris in it, replaced valve play explain to customer that is debris is coming from water source and keeping valve open there is nothing that will keep it from happening again. No water leaks from connections at time of service, job complete."
Near Austin, TX 78717
Lou
Job Details:
01/15/2020
DISHWASHER KITCHENAID KDTE334DSS0
"arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that the unit lights are not working. I placed the unit in diagnostics showing no error codes and tested. Unit element showed 7-9 amps. I found that the indicator light on the outer panel was not working. Due to the lights on the console not operating and the heating is intermittent, I am ordering the console and a CNOTE-AUTHORIZATION and will return with the main control. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10537414 (panel-cntl)"
Near Austin, TX 78750
Paul
Job Details:
01/15/2020
DRYER WHIRLPOOL WED7500GW0
Arrived onsite for the dryer with the door not staying shut. I found the strike closed tighter than normal and the catch weak. I replaced both and we tested the unit with a load of clothes. The door remains closed and the dryer is working as designed. Call complete.
Near Austin, TX 78726
Cliff
Job Details:
01/15/2020
OVEN JENN-AIR JJW2430DS00
Arrived on site to diagnose an oven with stuck key error. Found control panel not registering properly. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Seguin, TX 78155
Richard
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00
Arrived onsite for the ice maker dripping water. During testing found that the ice maker is overfilling with water causing the water leak. Need to order dual water valve. On next visit need to replace ice maker and smart valve.; ordrng 1 12956105 (water valve) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Austin, TX 78759
Andy
Job Details:
01/15/2020
MICROWAVE KITCHENAID KMHS120ESS1
Arrived on site for microwave light staying on. Tested and inspected unit and found failed switches and inner locks. Attempted to replace with part on hand but found it is incorrect part. Ordering needed parts; ordrng 1 W10156812 (spring) and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10562613 (cam-plate) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
Near Round Rock, TX 78665
Dylan T.
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW3090JW0
Arrived on site customer complaint was washer wasn’t doing anything found the UI was bad also may need the main control board will order the correct part and go back out; ordrng 1 W11337199
Near Austin, TX 78739
Leonardo
Job Details:
01/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sumo and motor test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78717
Cliff
Job Details:
01/15/2020
OVEN WHIRLPOOL WEG750H0HZ0
Arrived on site to diagnose a range that is making noise after cooking. Tested unit and found no mechanical failures at this time. Advised homeowner on cooling fan operation. No further repairs are needed and all is working properly at this time.
Near Manor, TX 78653
Scott
Job Details:
01/15/2020
WASHER MAYTAG MVWB865GW0
Arrived on site for 3-1 error . Couldn’t find anything wrong with hose and unit is draining properly in diagnostics .3-1 only error code . Changed control . Ran calibration and diagnostics . All checks normal . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78633
Al
Job Details:
01/15/2020
WASHER MAYTAG MVWB765FC3
"Called Whirlpool Tech line and spoke with ANDYSR# 7726889141Advised Andy of issues that customer is experiencing and was told the noises are perfectly normal.Instructed the customer about the noise being natural.As cycle advanced,the noise was not present anymore.Job complete"
Near Taylor, TX 76574
Andy
Job Details:
01/15/2020
WASHER KENMORE 11029822800
Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Leonardo
Job Details:
01/15/2020
RANGE WHIRLPOOL SF114PXSB1
"Arrived on site to test oven not heating, upon inspection we found the glow ignitor was not reaching full ignition amps to light gaS, replaced ignitor,s Tested unit no leaks at this time job complete."
Near Sun City, TX 78628
Jonathan S
Job Details:
01/15/2020
REFRIGERATOR KITCHENAID KRFF305ESS03
Arrived on site for refrigerator doors off level and freezer door damaged. Removed damaged door and installed new. Tested door operation. Pulled unit and added shim to back right corner. Leveled doors and put level on top of RC doors and found unit about 8th of inch out. Put level on floor and found even with refrigerator. All else test good. No water leaks detected during service .
Near Cedar Park, TX 78613
Tyler B.
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
"Arrived on site for unit with water freezing in freezer. Found water from ice maker down, also found drain backed up. Removed and replaced the ice maker and now filling as designed. Found drain fitting was installed wrong. Spoke to tech support and part is replaceable. Will need to return with grommet and 2 hr window ; ordrng 1 CNOTE (2HR WINDOW ) and 1 WP2304888 (fitting)"
Near Austin, TX 78732
Paul
Job Details:
01/15/2020
REFRIGERATOR KITCHENAID KRSC703HPS00
Arrived onsite for the refrigerator with the ice maker shut off arm not going down. I found the ice bucket full. I tested the ice maker and found the unit working as designed. I explained to the customer how the bale arm works. Call complete.
Near Buda, TX 78610
Kevin
Job Details:
01/15/2020
DRYER WHIRLPOOL WED8000DW3
"Arrived on site and found drum finish is peeling, replaced it and dryer is now correct. No lint found in dryer at time of service, job complete"
Near Austin, TX 78704
Wesley
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW5090JW0
Arrived onnsite and found unit operating once control had been replaced.
Near Cedar Park, TX 78613
Tyler B.
Job Details:
01/15/2020
REFRIGERATOR LG LMXC23746S/00
"Arrived on site for unit with low cooling in fc. Found some items froze so,e not. No ice. Found only one fan working.; ordrng 1 AEB72913935"
Near Austin, TX 78704
Luis
Job Details:
01/15/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01
Arrived on site for no leds on upper portion in fresh food and none in freezer. Diagnose faulty led modules installed new led modules powered unit on checked light operation good all leds working as designed.
Near Austin, TX 78723
Luis
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 ; ordrng 1 W11190084 (DRAIN TUBE )
Near Georgetown, TX 78628
Jonathan S
Job Details:
01/15/2020
WASHER WHIRLPOOL WFW95HEDU0
"Arrived on site for washer that continues to drain and not allow door to open. Performed diagnostics mode and checked fault code. Found fault code F5-E2 door lock error and F3-E1. Inspected air trip and found clogged with dirt. Cleaned air trap and cleared analog pressure hose. Performed diagnostics mode and cleared error codes. Ran automatic test cycle and monitored unit. Found fill operation works and stopping at fill level. Found test completed. All tested good, no water leaks detected durning service."
Near Leander, TX 78641
Lou
Job Details:
01/15/2020
DISHWASHER AMANA ADB1400AGS1
"arrived on site to inspect dishwasher with no operations. Upon further inspection, I find the unit non responsive. I verified voltage at the outlet. I removed the junction box cover and found the black wires shorted out. I spliced and reconnected the wiring and checked the main control and it was good. I retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78723
Luis
Job Details:
01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 return ; ordrng 1 W11190084 (TUBE DRAIN)
Near Bastrop, TX 78602
Cliff
Job Details:
01/15/2020
WASHER MAYTAG MVWB835DW3
Arrived on site to diagnose a washer that will not always start. Tested unit and found console not responding properly. Console will need to be replaced to complete repairs.; ordrng 1 W11112656 (console)