Near Round Rock, TX 78664
Paul
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for the refrigerator not making ice sometimes and or making ice slowly. I found the FC icemaker working as designed. I found the door icemaker with an open thermistor. I replaced the door icemaker. Call complete.
Near Belton, TX 76513
Arthur B.
Job Details: 09/26/2019
WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of water not filling top load washer. Tested unit and found cold water solenoid not opening. Removed and replaced valve assembly. Reassembled and tested. Water now enters as designed. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78704
Wesley
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and found unit had f13 error. Ordering acu and latch to repair. ; ordrng 1 W11035628 (latch) and 1 W11334214 (CCU)
Near Canyon Lake, TX 78132
Kevin
Job Details: 09/26/2019
ICE MACHINE WHIRLPOOL WUI95X15HZ00 "Street is off of Curvatura, Arrived on site and found ice production is good, ice machine is working as intended. Explained to customer that ice machine is constantly making new ice as the ice in the bin melts. This is normal operation. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
Andy
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Blanco, TX 78606
Brandon
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KSC24C8EYY04 "Arrived on site to replace UI control, after replacing, unit tested good."
Near Lakeway, TX 78734
Andy
Job Details: 09/26/2019
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer no operations. Tested and inspected unit and found failed fuse again. Removed failed part and replaced with new. Started to perform a temperature test at vent with venting off. Unit was running normally then shut off. Temperature was at 131° when this happened. UI was still on. About 30 seconds later unit started running again on its own with me pushing any buttons. Unit then stopped running again for about another 30 seconds then started back on its own again. Found failed UI panel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/26/2019
DISHWASHER GE GDT695SMJ2ES "Arrived on site for customer complaint of unit not powering on, found loose connection at power supply line. I tightened connection and added electric tape. Unit tested good, no leaks. Collected service fee on cc."
Near Georgetown, TX 78633
Al
Job Details: 09/26/2019
OVEN JENN-AIR JMW3430WS02 "Arrived to inspect wall/ microwave combo with microwave heating issues.Tested and verified the complaint.Just as I was diagnosing the issue, the customer approached and requested to reschedule for 10/1/19 between 9-11am.
Near Round Rock, TX 78665
Al
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW8500DC5 Arrived to inspect unusual noises from washer.Ran diagnostics test mode to try and replicate the issue.Also ran test 12 high speed spin and noises didn’t occur.Unit gave NO error codes.Unit works as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78751
Joseph C.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for “doors not sealing correctly” complaint. Inspected unit and found back wall covered in frost and ice. Not able to thaw with steamer, due to design of evaporator cover. Customer will need to thaw unit, with freezer door opened for 24 hours before return visit. Ordering new defrost element and control. Return for repairs on 10/01.; ordrng 1 WPW10316428 (heater) and 1 WPW10643378 (cntrl-elec)"
Near Buda, TX 78610
Leonardo
Job Details: 09/26/2019
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to test unit for electrical burning smell. Found unit at terminal block not making good connection for power. Secured connection at red white and black terminal wires. Tested unit. Unit working at this time. Job complete.
Near Manor, TX 78653
Joseph C.
Job Details: 09/26/2019
RANGE WHIRLPOOL WFE525S0HB0 "Arrived on site for “unit would not shut off and F2E1 error code” complaint. Inspected unit and could not duplicate issue. Issue is intermittent. Given used control. Ordering new control. Showed customer where 240VAC breakers are located and to trip breaker, if unit will not shut off, before control is replaced. Return for repairs on 10/01.; ordrng 1 W11256088 (cntrl-elec (BLACK))"
Near Georgetown, TX 78628
Cliff
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Arrived on site to replace controls and evaporator cover for refrigerator. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Tyler B.
Job Details: 09/26/2019
DRYER WHIRLPOOL WGD86HEBC0 Arrived on site for unit filter not fully seating in slot. Found grille bowed in from years of heat cycles. Unit will need grille to complete repair Grille
Near Austin, TX 78737
Leonardo
Job Details: 09/26/2019
OVEN KITCHENAID KOSE500ESS03 Arrived on site to test unit for error code f9 or f9 E0. Miss wired unit error codes. Reset unit by turning breaker off for 2min. Turned breaker back on test unit. Unit working properly as designed. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 09/26/2019
REFRIGERATOR GE PFSS6PKXCSS arrived on site to diagnose a refrigerator with an ice dispenser door not closing properly. Found tension spring for door broken. Replaced ice door assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Leonardo
Job Details: 09/26/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for not keeping time. Tested unit for bad panel control. Panel control was bad. Replaced panel control. Tested unit. Control panel working at this time. Advised customer that unit could be possibly losing power. Will need an electrician to check power. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 09/26/2019
WASHER AMANA NTW4516FW3 "Arrived on site for washer not going into wash cycle . Found hot water not hooked up.was informed installers refused to install hot line due to plumbing issues . Ran diagnostics only error was long fill . Ran diagnostics wash , cold water is barely coming in unit . All other sections of test are normal . Informed customer they will need to fix hot and cold water taps . No water leaks detected at time of service . Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 09/26/2019
ICE MACHINE WHIRLPOOL WUI95X15HZ00 "arrived on site to inspect ice machine noisy and continuously filling. Upon further inspection, the customer advised that after the unit makes a slab of ice and the water comes on to fill the reservoir, the water never stops ad the reservoir continues to spill over through the overflow drain. I turned the unit on and watched it fill three times and on the 2nd & 3rd fills, the water did not stop filling. I removed and replaced the recirculating pump/sensor and retested and after two fills, the unit was operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78717
Thomas L.
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on site for odor complaint. Open unit and found no odor. Inspected drain, pump drain hose, filters, they were all good and clean and working properly. Unit gets very little use. Sometimes it is two weeks between cycles. The customer is seeing a normal condition given these conditions. All water connections are dry. Per service bench, instructs and installations fulfilled, no."
Near Austin, TX 78717
Lou
Job Details: 09/26/2019
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect oven too hot. Upon further inspection, the customer advised that when the unit is on it gets the floor too hot and they cannot cook on the cooktop. I advised the customer that there is only one thing that can be done and that’s add an adapter to the vent that directs the warm air straight out and not down if the unit is designed for one I contacted Techline and spoke to David and advised of the complaint. David advised that since the unit is not installed above a warming drawer, the deflector kit is not covered under warranty and not recommended to be installed; however, the kit operates the same is there was or was not a warming drawer at the bottom of the unit. He provided File #7725963585. I advised the customer to contact Whirlpool customer service and advise them of the situation and see if they would send them one. If they do, I advised the customer to contact our office and we could install it and charge a labor fee. Other
Near Temple, TX 76504
Arthur B.
Job Details: 09/26/2019
RANGE WHIRLPOOL AER6603SFB2 "Arrived onsite for customer complaint of range not heating in oven. Ran diagnostics and found error code F9E0. Found control shorted. Removed and replaced control, reassembled and tested unit. Unit now heats as intended. No other issues found."
Near Austin, TX 78736
Robert
Job Details: 09/26/2019
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of noise. Found the tensioner cause of noise. Replaced tensioner and test.
Near New Braunfels, TX 78132
Kevin
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDBE02 "Arrived on site and inspected refrigerator and found fresh food ceiling lights are dim, replaced control board and ceiling module and lighting is now restored. No water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Luis
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KBSN608EPA01 "Arrived on site for no cool,found blockage in air channel removed blockage checked air flow good"
Near Marble Falls, TX 78654
James
Job Details: 09/26/2019
WASHER AMANA NTW4605EW1 Arrived on site and tested operation. I found water in tub and ran drain cycle. Water drained properly. Customer stated the unit kept filling with water and would not advance so he unplugged unit. Tested suspension and checked for faults. I found suspension good and no faults. Inspected drain for obstructions and found to be clear. Ran calibration and auto diagnostics. Unit tests good. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for customer complaint of lights flickering and UI control not responding to cubed ice. Found control light module in fresh food section was faulty, also found UI ice controls not functioning properly, I replaced light module in fresh food section and replaced UI control, unit tested good."
Near New Braunfels, TX 78132
Kevin
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW8500DW0 "arrived on site and found saved error codes F0E3, F0E5, found wash plate is loose again. Attempted to remove basket to inspect gearcase but found it is seized. Entire center of washer will need to be replaced, customer also says there is a communication error code that shows between the control panel and control board. Will need to order almost every Available part for the washer, repair will need two technicians and two hours to complete, repair is not cost-effective. At this time washer is not leaking water on the connections or tub; ordrng 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10752187 (screw) and 1 W10752189 (screw) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811960 (spin basket) and 1 W10812418 (cntrl-elec) and 1 W10861501 (console) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11173599 (HOUSING) and 1 WP8533928 (screw) and 1 WPW10109200 (screw) and 4 WPW10249633 (screw
Near Austin, TX 78721
Joseph C.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for “leaking in freezer” complaint. Inspected unit and found fill tube not all of the way inserted into ice maker. Adjusted fill tube and cleared ice. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78748
Robert
Job Details: 09/26/2019
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of noise. Found basket out of round causing tub to bang against sides. Ordered basket. ; ordrng 1 CNOTE (AUTHO NEEDED) and 1 W10752719 (basket)
Near Andice, TX 78628
Jonathan S
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid dispenser on lowest setting, adjusted to setting to 3. Measured incoming water temperature and found within range. Performed diagnostics mode , no fault codes. Monitored test cycle and measured amp draw, found heater drawing 6.5 amps. Tested heater temperature at end of test cycle and found working. Spoke with customer on user care guide. All tested good, no water leaks detected."
Near Austin, TX 78731
Tyler B.
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KFIS27CXMS5 "Arrived on site for unit not making ice. Found ice stripper failed, removed and replaced ice maker and harness and tested good. No leaks on site Ice maker
Near Leander, TX 78641
Jonathan S
Job Details: 09/26/2019
DRYER WHIRLPOOL WED94HEXW0 Arrived on site for dryer catching fire. Customer had removed dryer from home and had in garage. Removed top and inspected. Found fault coming from heater relay and had melted wire harness (see SD-QuickPic). Called Whirlpool safety team and spoke Lashonda. She stated that they will contact customer. Wire harness is NLA.
Near Austin, TX 78731
Tyler B.
Job Details: 09/26/2019
DISHWASHER JENN-AIR JDB9200CWP2 "Arrived on site for unit door falling down, and dispenser not opening. Found spring on dispenser damaged and will need new dispenser to repair, found link had wore thin and snapped, replaced link and greased contacting surfaces, and tested good. ; ordrng 1 W10876529 (detergent disp)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL KSSO48QTX00 Arrived on site or unit that Will not dispense ice through the door. Customer previously defrosted the unit for me because the dispenser motor was encased in a solid block of ice. Now that the block of ice is gone you can see the dispenser motor wires are almost broken due to corrosion. If touched the wires would break for sure. At the current moment the motor will turn the auger but very slow. The customer will try the dispenser once some ice is made . All water connections are dry.
Near Austin, TX 78705
Wesley
Job Details: 09/26/2019
WASHER WHIRLPOOL CAE2745FQ1 Arrived on site Installed drain hose. All checks good. Unit is now operating as designed
Near Nolanville, TX 76559
Arthur B.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for customer complaint of bottom mount refrigerator not cooling in RC section. Found evaporator all frosted over with ice. Attempted to turn on heater in diagnostics and heater did not turn on. Ordering defrost heater and returning with control and damper. Customer will have unit throughly defrosted prior to visit on 10/1. All water connections were dry at time of service.; ordrng 1 WP12729128 (heater)
Near Austin, TX 78717
Thomas L.
Job Details: 09/26/2019
REFRIGERATOR LG LFX25991ST.ASTCNA0 Arrived on site for no cool condition. Tapped system to find that the unit did have a full charge and no leaking evaporator. Unit has an inefficient compressor. Replaced compressor. Customer will allow time for the unit to reach operating temperatures. Water connections were dry.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/26/2019
DRYER MAYTAG MEDB855DC4 "Arrived onsite to install new motor and closer wheel on dryer from prior visit’s diagnosis. Removed and replaced both parts, reassembled and tested. Dryer still receiving L2 error. Checked cutoff and found continuity. Upon inspection of heating element, found broken wire. Unit will now need element. R/S for 9/27. Unit unplugged at this time.; ordrng 1 WP3387747 (element)"
Near Georgetown, TX 78626
Al
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer not spinning.Confirmed the complaint and noticed the belt (W11239857) was broken.Went to office and got new belt from parts.Installed belt, reassembled and washer now works as designed.All water lines were dry at the end of service.Job com"
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/26/2019
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site for customer complaint of washer not turning on, found faulty console, I replaced console, unit tested good.
Near Austin, TX 78750
Lou
Job Details: 09/26/2019
REFRIGERATOR JENN-AIR JSC23C9EEM00 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the FC upper light and all lights are operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Leonardo
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDTE204ESS1 Arrived on site to test unit for unit not washing. Test unit and found bad control board. Will need to replaced board at no charge board covered under 5 year warranty ; ordrng 1 CNOTE (C NOTE ) and 1 W10854225 (CONTROL BOARD )
Near Burnet, TX 78611
James
Job Details: 09/26/2019
DRYER MAYTAG MED5630HC0 "Arrived on site and installed new motor bracket, motor and sound pads. Unit operated properly for 10 minutes of timed dry with blanket in the drum. Loud vibration has stopped. Job complete"
Near Round Rock, TX 78665
Cliff
Job Details: 09/26/2019
MICROWAVE WHIRLPOOL WMH32517AB0 Arrived on site to diagnose a microwave that is not heating and has burning odor. Tested unit and found failed diode. Replaced diode and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78751
Joseph C.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “gap on top of right side of right door” complaint. Customer is not satisfied with same portion of new door. Please inspect new door, before sending to customer. Office will need to set return schedule, due to new door needing to be manufactured. No leaks detected, at time of service.; ordrng 1 LW11037738 (dor-fip (STAINLESS))"
Near Austin, TX 78728
Paul
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher that’s not draining. I found the drain pump getting voltage and humming but not turning. I removed the drain pump and found it defective. I replaced the drain pump and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Paul
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for the refrigerator with frosting issues in the FC and the FC light not working. Mr also stated the ice maker was changing from cubed ice to crushed ice on its own. I found the FC clear of any frost and ice when I arrived. I found ice on the door switch lever keeping it from opening fully. I removed the ice and the switch and light work properly. I explained to the customer that the door more than likely had stayed cracked open on the right side because they have a good seal and this is why the frost went away on its own. I tested the UI switching between crushed and cubed ice. I found the UI shorting out causing the ice selection to change and the ice door to not function correctly. I changed the UI and retested. All is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW96HEAC0 "arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. I cleared the code and continued with testing. The unit operated as designed showing no error codes at the end of testing. Following the tech sheet for t(e error code, I tested the control and sensor, but was unable to get a good reading due to faulty leads. I removed and replace the sensor and retested and again the unit operated as designed. The customer advised that the unit did not function correctly on Whites mode and Cold Wash mode. I began a test on whites mode and the unit slowly dispensed water (hot). I am ordering the flow meter, diverter valve and CNOTE-AUTHORIZATION and will return with the water valve and control. Will need authorization for all four parts ad office to schedule return service. As I was explaining the issues with the unit, the customer advised that when trying to stop the unit by pressing the power but
Near Austin, TX 78738
Luis
Job Details: 09/26/2019
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for compressor powering off. Replaced relay and overload,ran diagnostics compressor powered on and stayed on,frost forming on evaporator plate. Reassembled unit,powered unit on water and pumps working"
Near Horseshoe Bay, TX 78657
James
Job Details: 09/26/2019
ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived on site and tested operation. I found no ice produced and ran diagnostics. I found reservoir drain pump not draining reservoir and leaking. I also found that the evaporator just hisses and makes a gurgling sound when reversing valve tested. No frost pattern formed after 5 minutes of compressor running. Unit has a failed sealed system and will need new compressor, drier, stub, evaporator and drain pump to repair. ; ordrng 1 CNOTE (3HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10489125 (pump) and 1 WPW10605286 (compressor)"
Near Pflugerville, TX 78660
Scott
Job Details: 09/26/2019
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site for bent hinge . Replaced right side hinge . Oven door is now closing properly . Job complete
Near Austin, TX 78728
Tyler B.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for unit making fan noise. Found evap was frosted up again. Cleared ice and replaced harness and fan am set to 8hr defrost and tested good. No leaks on site
Near Austin, TX 78705
Wesley
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onnsite And found icemaker not operating due to ice blockage. Cleared ice blockage and restored function. All checks good.
Near Austin, TX 78717
Lou
Job Details: 09/26/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 "arrived on site to inspect mice venthood light not working. Upon further inspection, I found that the light was burnt out. I removed and replaced the bulb ad tested. Unit operated as designed. Job completed."
Near Austin, TX 78750
Lou
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and no water came out. I disconnected the water line at the top left hinge and blew through the water tube to clear it and it was clear. When I removed the UI, I found that the top right corner of the dispenser pad was cracked so I removed and replaced the both pads. I checked the valve and found it open. Removed and replaced the the valve and retested and the unit dispensed water. Also found that the units water line is connected directly into the RO system. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Austin, TX 78703
Leonardo
Job Details: 09/26/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to test unit for sparking issues. Tested unit found waveguide burned out. Replaced waveguide. Tested unit and no sparks occurred during test. Job complete.
Near Austin, TX 78732
Andy
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78735
Luis
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for water leaking. Per customer water leaked after last repair and hasn’t leaked since. Found no water in fresh food or freezer compartment. Removed compressor cover found no signs of leaking,checked drain pan no cracks in pan. Possible water leaked due to residue water from prev repair."
Near Georgetown, TX 78626
Al
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived to inspect refrigerator with intermittent cooling.Customer advised they’ve lost power several time recently.The refrigerator has had several power failures.I confirmed the complaint and removed and replaced the main HV control.Reassembled and unit tested as designed.All water lines were dry at the end of service
Near Nolanville, TX 76559
Arthur B.
Job Details: 09/26/2019
DRYER MAYTAG MEDB835DW4 Arrived onsite to install new UI and control to dryer from prior tech’s diagnosis. Removed and replaced both parts. Reassembled and tested. Dryer now works as intended.
Near Round Rock, TX 78665
Al
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived to inspect leaking dishwasher.Removed kick plate and ran diagnostics test mode and spotted the leak in the back left portion of the tub, leaking through the tub onto the floor underneath the unit.Open the unit and found the element burned through the tub causing it to leak.Repair will require a tub, heater, authorization, 2 hours.All previously ordered parts will be used on return service call.Needs more work ; ordrng 1 CNOTE (2HOURS) and 1 CNOTE (AUTHORIZATION ) and 1 W10804026 (DISHWASHER TUB)"
Near Austin, TX 78758
Tyler B.
Job Details: 09/26/2019
DRYER WHIRLPOOL WED560LHW0 Arrived on site. Was advised by management that u it no longer needs service
Near Austin, TX 78738
Andy
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to install previously diagnosed parts. Found UI is not actually needed, Removed failed fill tube assembly and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Round Rock, TX 78664
Paul
Job Details: 09/26/2019
WASHER MAYTAG MVWB835DW4 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gear case and the clutch after testing the unit with the wash plate removed and hearing the loud popping noise the customer described when the unit would change direction and turn clockwise during agitation. I ran service step 52 to calibrate and step 51 to test. The unit completed the cycle, sounded normal, and all test passed."
Near Austin, TX 78747
Luis
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for door issues. Found excessive amount of rust on both doors,deep rust marks both doors uploaded pictures to sd-quick pic ordering both doors. ; ordrng 1 13107554SQ (FRESH FOOD DOOR SS) and 1 13109217SQ (FREEZER DOOR SS) and 1 WPW10393265 (NAMEPLATE)"
Near Austin, TX 78749
Luis
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for temp issue in fresh food and ice for in gin freezer. Found fresh food upper compartment warmer then bottom section,found water droplets in freezer as if unit is defrosting and then powering back on. Ran diagnostics found compressor not powering off during diagnostics,ran fresh food fan good strong air flow on upper vents,ran thermistor test passed,ran freezer thermistor test passed,ran fan test passed,checked door seals good. Diagnosed faulty control,removed control installed a new main control"
Near Pflugerville, TX 78660
Cliff
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found icemaker possibly double filling. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Al
Job Details: 09/26/2019
DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived to inspect unit shutting off before cycle finished.Ran diagnostics test mode and unit filled with suds, even without any soap inside.Found the error was caused by excessive suds, which contributed directly to unit shutting off.Customer uses pods that are 5x’s concentrated.Unit now works as designed.
Near Austin, TX 78754
Scott
Job Details: 09/26/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for loud humming noise from microwave . Found diode burned . Replaced mag cap diode . Tested unit . Heating water to WP specs . Job complete .
Near New Braunfels, TX 78130
Kevin
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDTM404ESS2 "Arrived on site and found all plastic components of upper rack are broken or breaking, all pieces will need to be brought back in order to correct issue. No water leaks from connections at time of service.; ordrng 4 WPW10195839 (dishrack adjuster)s and 1 WPW10195840 (positioner) and 2 WPW10250160 (clip)s and 2 WPW10250162 (cover)s and 1 WPW10588164 (housing) and 2 WPW10588165 (housing)s"
Near Austin, TX 78744
Robert
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived on job to replace gearcase and wash plate. After replacement ran calibration and diagnostics test. No leaks detected at time of service.
Near Kingsland, TX 78639
James
Job Details: 09/26/2019
RANGE WHIRLPOOL WFE525S0HZ1 Arrived on site and replaced all damaged parts. I found that the console panel was black stainless in the box and should have been stainless. Reordering console; ordrng 1 W11158166 (CONSOLE)
Near Austin, TX 78704
Leonardo
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for self dispenser door gasket coming off. Replaced dispenser test unit for leaks. No leaks present at this time. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/26/2019
VENTHOOD WHIRLPOOL KVUB406GSS00 Arrived on site for vent hood lights when power on light will flicker then power off. Inspected unit and work area. Tested operations. Gained access to control and led driver and tested voltage. Found voltage going LED control and found LED driver losing voltage going out. Replaced LED control and tested operation. All tested good.
Near Leander, TX 78641
Lou
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDFE104DWH5 "arrived on site to install previously diagnosed and ordered parts. Before repairing the unit, the customer provided POP. I removed and replaced the wiring harness and sump/motor assembly and mounted the unit to the cabinets. I tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/26/2019
DRYER MAYTAG MEDB880BW0 "Arrived on site for customer complaint of noise issue, found repair kit was needed, I replaced repair kit, unit tested good.
Near Burnet, TX 78611
James
Job Details: 09/26/2019
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site and tested operation. I found communication error and blower speed error. Tested on bake cycle and unit canceled cycle with f8e0. Unit will need new UI, control and blower to repair; ordrng 1 W11248652 (BLOWER)"
Near Meadowlakes, TX 78654
James
Job Details: 09/26/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site and found door gasket coming off. Installed new gasket and instructed customer to leave door closed for 24 hours to allow adhesive to cure. Job complete
Near Lakeway, TX 78734
Andy
Job Details: 09/26/2019
WINE COOLER KITCHENAID KUWR204ESB00 Arrived on site for wine cooler not cooling. Upon arrival unit was unplugged and at room temperature. Plugged unit in and found lights working but compressor and both fans not running. Found failed control. Removed failed part and replaced with new tested unit and all operations are normal. No water leaks present at time of service.
Near Blanco, TX 78606
Brandon
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site to replace ice door and repair the liner, I repaired the liner and installed the ice door, if problem continues, will need to replace left side door."
Near Austin, TX 78752
Joseph C.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for “doors uneven” complaint. Inspected unit and found doors uneven. Adjusted front rollers until doors lined up. No leaks detected, at time of service."
Near Austin, TX 78746
Leonardo
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to test unit for not starting. Test unit and found unit not draining not allowing unit to start. Found glass in drain motor, removed glass and Tested unit and was draining properly at this time. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to install previously diagnosed and ordered parts. Pre the recommendations of Techline due to a noisy valve, I removed the water line from the wall to the unit and replaced it with an apex line and I attached a reducer in between the line and the unit. Tested the water dispenser and the unit was quiet with no more valve chatter. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, TX 78758
Tyler B.
Job Details: 09/26/2019
DRYER WHIRLPOOL WED560LHW0 Arrived on site for noisy unit. Ran u it and found vent tube in unit rattling. Removed panel and was able to stop vent from vibrating. And tested good
Near Austin, TX 78748
Luis
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for no ice. Ran icemaker through a cycle icemaker ran through a cycle and filled with water,forced a fill to double check water flow good unit working as designed."
Near Austin, TX 78717
Thomas L.
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to inspect unit that is not washing properly. Tested unit to find lower wash arm was not properly clipped onto the wash pump. Corrected loose wash arm situation and tested. Operations are normal. Water connections are dry. Informed the customer that a GFCI breaker is not recommended by manufacturer.
Near Austin, TX 78758
Tyler B.
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived on was advised by management that customer will need rescheduling ; schdld next appmnt for 10/1 TUE !
Near New Braunfels, TX 78130
Kevin
Job Details: 09/26/2019
MICROWAVE WHIRLPOOL WMH32519FS0 "Apt 1031, Arrived on site and found fuse has failed, after replacing fuse, Switches and interlocks, microwave will now operate properly. Job complete"
Near Pflugerville, TX 78660
Paul
Job Details: 09/26/2019
WASHER MAYTAG MVWX700XW2 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the capacitor but before replacing it I tested it again and found it showing 35mf. I tested the unit and found the motor locking up when energized. The motor would spin freely without power to it. I replaced the motor, ran the calibration and auto diagnostics cycles. The unit completed the cycles and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 Arrived on site to diagnose a refrigerator that is not producing ice consistently. Tested unit and found cooling consistent but icemaker slow to produce. Homeowner stated icemaker has already been replaced by another company. Issue most likely with dispenser and main controls. Homeowner wishes to think about repair prior to approving.
Near Leander, TX 78641
Jonathan S
Job Details: 09/26/2019
DRYER MAYTAG MEDX655DW1 (JM) Arrived on site for dryer that would not complete cycle. Customer stated that during heavier loads that it would complete the cycle and dry but on light loads it would intermittently not dry. Inspected unit and work area. Tested dryer temperatures and got readings of 115-160 degrees. Checked the back of the unit for ventilation and found minor lint build up. Advised customer of build up and recommended to have dryer vent cleaned. Spoke with customer on moisture sensor and user care guide.
Near Marble Falls, TX 78654
James
Job Details: 09/26/2019
RANGE WHIRLPOOL WFE770H0FZ2 Arrived on site and installed new fuse. Unit tests good. Job complete.
Near Austin, TX 78759
Scott
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KRFF300EWH01 "Arrive on site for no ice also was informed at unit is not dispensing water. Water did check good from wall, can hear valve actuator but no water replaced dual valve . Still not dispensing ordering inlet single valve . Also ordering filter head , more then likely not needed but will have on hand . Nonwater leaks detected. Return 10/1 r. Request am only . ; ordrng 1 W10844267 (housing) and 1 WPW10238100 (valve-inlt)"
Near Round Rock, TX 78665
Al
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Arrived to inspect refrigerator cooling issues.Ran diagnostics test mode and frost pattern was never present.The customer will need a sealed system repair and after quoting her, she decided to simply purchase a new unit.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to replace hinges and latch, after replacing parts, door closed as designed."
Near Bee Cave, TX 78738
Andy
Job Details: 09/26/2019
DISHWASHER GE GLDT696D00SS "Arrived on site for dishwasher not draining, and not washing. Tested and inspected unit and found glass in drain pump damaging pump. No voltage going to drain pump due to failed control and no wire harness issues. Sump assembly seems to be operating. When running unit noticed leaks from unit. Unit is also not installed properly. Informed customer on what was found and on costs and customer has decided on getting a new unit. Customer is aware of unit water leaks.
Near Austin, TX 78757
Joseph C.
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for “controls, on display performing erratically” complaint. Inspected unit and found console to be faulty. Removed and replaced console. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78728
Paul
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived onsite for the refrigerator that ice comes out of the dispenser when the bin gets full and the ice door is not closing. I found that this was not the customers complaint at all. The customer thought that when the bale arm was lifted on the ice maker that it would turn off the dispenser function and I explained to the customer that this only shuts off the ice maker. I explained to the customer that they needed to lock the control panel to stop ice from dispensing when the paddle is pressed. The customer was wanting to keep ice from dispensing but wanted the water paddle working at the same tome for their kids. I explained that this was not possible, that when the panel is locked it turns off both water and ice functions. Call complete."