Near Austin, TX 78717
David S
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for washer being out of balance. I spoke to the customer about the issue. She showed pictures of her clothes in the tube on one side of it which will cause it to be out of balance. I spoke to the customer about the size of her load. She showed me the load she was trying to wash. It included a garment bag. I old the customer having a garment bag like that in this type of washer will pull all the weight to one side and cause an off balance load. I instructed the customer to run a cycle with out the garment bag. I inspected the unit, I found fault code F2e1 stuck UI key in diagnostics. I ran a diagnostics cycle and found the unit working as designed. I ran a DLMS calibration. I inspected underneath the unit and found everything in good condition.
Near Liberty Hill, TX 78642
Tommy
Job Details: 01/15/2021
OVEN WHIRLPOOL WOS72EC0HS00 Arrived onsite for unit clock not keeping time. Upon arrival found unit had error code F6E0. Found unit control and UI not communicating . ; ordrng 1 W11428583 (UI)
Near Belton, TX 76513
Jonathan
Job Details: 01/15/2021
WASHER WHIRLPOOL MVWC465HW Arrived on site for a washing machine that would not power on. Inspected unit and work area. Customer had the unit unplugged and upon plugging it in the unit went into a drain. There was no water in the unit and I canceled out the cycle. Open the lid and ran a normal cycle on the unit ran as designed. Customer wanted to make sure that there was no other issues with the unit so I placed unit in service diagnostics. Found an F0 E5 (off balance load) error code. Ran the unit through an auto test in the unit ran as designed. Customer ran a load of clothes in the unit the unit filled agitated and we placed the unit in a drain and spin. The unit ran as designed. Went over user care guide and unit is working as designed. Call complete.
Near Austin, TX 78729
Justin
Job Details: 01/15/2021
RANGE SAMSUNG FX710BGS/XAA "Arrived on site for gas range that was not getting to temp. I put unit to 350°F and it was not heating up after several minutes. I gained access to burner and ignitor and found the flames were flickering in and out for several minutes and would get to a very small flame a few minutes into pre heat. I gained access to gas orifice and found it clear. I then checked amperage at ignitor and found it at 2.7 amps. Found bad ignitor and possibly bad valve. I let customer know we definitely need to change the ignitor, but may still need to replace valve,
Near Jarrell, TX 76537
Tyler
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator tripping the breaker every few days according to customer. Upon arrival I checked amp draw to the compressor and found that it was around .78 A and when I ran a Forest defrost mode the amp draw to the heater was only 3.18 A and both readings were within safe range is not causing the fridge trip the way it was upon arrival and try and get in a diagnostic so I had numerous issues trying to get the fridge to go to diagnostic so I replace the main control and was then able to immediately get the fridge and the diagnostics and run the force defrost another test needed at this time I found the customer to run the fridge on another dedicated outlet using a extension cord if possible and if the issue does come back then we know that there is another issue with the fridge but if not then it is a breaker or electrical issue within the house that’s causing it. Call complete
Near Burnet, TX 78611
Tommy
Job Details: 01/15/2021
WASHER WHIRLPOOL MVW7230HW0 Arrived onsite for washer making rattling noise. Upon arrival found unit would not repeat error. Checked unit for error codes found none. Inspected gear case found gear case was good. Upon removing wash plate found small piece of plastic likely contributing to rattling sound. Tested unit in diagnostics. Found unit operating as designed. Jon completed.
Near Georgetown, TX 78628
Lou
Job Details: 01/15/2021
DRYER SAMSUNG DV448AEW/XAA "Arrived on site to inspect dryer drum not turning when unit is on. Upon further inspection, I removed the top panel and found the drive belt missing. I disassembled the unit and found the belt lying at the bottom of the unit. Also found the tension pulley roller barely moved which is why the belt broke due to the friction between the pulley and belt. I removed and replaced the tension pulley and replaced the belt. Cleaned the lint from the unit and reassembled. Tested and the unit is operating as designed. No lint observed at the end of service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 01/15/2021
RANGE GE JB640SR5SS Arrived on site for arrange that won’t ignite the right front burner. Inspected unit and work area. Lifted up glass top and found one of the connectors blown off of the right front burner and the pin it connects to completely gone. Replaced right front burner and fixed connector. Tested unit and the unit is now working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/15/2021
VENTHOOD KITCHENAID KVWC958JSS1 Arrived on job for complaints nameplate off center. Confirmed the nameplate is to the left of center took pictures.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site to inspect microwave for not heating, upon inspection found the microwave making loud noises and not working, replaced mag, cap and diode, all functions and heat returned. Complete"
Near Jarrell, TX 76537
James
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and customer has video of failure. Found that when unit quits cooling that all lights are off inside including deli drawer control and switching valve for sealed system is constantly moving.
Near Austin, TX 78739
Leonardo
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL DU1055XTSS3 Arrived on site to test unit for heating element not coming on. Test unit and found opened heating element. Replaced element test unit and heater coming on job complete no leaks present at this time
Near Austin, TX 78732
David
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL GT4185SKB2 "Arrived on site to follow up on installing parts to replace high voltage system in microwave. On further inspection I found massive sparking and char point in the cavity of the microwave, across from wave guide. Checked mag by removing wave guide cover and saw end of mag is white and damaged. Unit has wave guide damage and is sparking,
Near West Lake Hills, TX 78746
Matthew
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite for washer not powering on. Upon arrival found unit working. Ran diagnostics and all passed. Did have stored error code for off balance and over suds. Customer explained this is the third time that the unit experienced some sort of power failure, however the the began working again. If symptoms persist recommend inspecting/ replacing RFI filter, Power cord, main control, and IU. Would also need AUTHO for two man. Unit is stacked side by side with another stacked unit.
Near Canyon Lake, TX 78133
Richard
Job Details: 01/15/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not working. Installed new control board and calibrated washer and washer tested good. Complete
Near Pflugerville, TX 78660
Kayman
Job Details: 01/15/2021
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer with door not closing. Upon inspection I found someone had switched the position of the door to open favoring the room. They must have not put the door back together because I disassembled and re assembled the door and it closed as designed.
Near Canyon Lake, TX 78133
Richard
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRT318FMDB02 Arrived onsite for the refrigerator not cooling. Installed new compressor and dryer and added Freon. Compressor kicked on and is working . Pressures are good and holding. Refrigerator started to cool complete
Near Austin, TX 78731
Luis
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for cooling complaint. Found some frost on evaporator cover,ran diagnostics thermistors passed,ran powered on to each speed correctly,bimetal reading closed,heater powered on. Removed cover found top section of evaporator not fully defrosted diagnosed unit not running through a complete and full defrost causing ice to block air flow no ice build up on return or air flow vents. Changed defrost setting to basic."
Near The Hills, TX 78738
Robert
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 01/15/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Inspected unit and found damaged control panel. Went to remove and replace with new and found new panel damaged. Ordering needed part. Office to schedule return trip. Please inspect new part before sending tech to install. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PLEASE INSPECT ) and 2 W11097777 (panl-cntrl)s
Near Austin, TX 78744
Matthew
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH31017HS "Arrived onsite to replace damaged microwave door. Took pic of damage. Replaced door, tested unit and unit is functioning properly. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 01/15/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Inspected unit and found damaged control panel. Went to remove and replace with new and found new panel damaged. Ordering needed part. Office to schedule return trip. Please inspect new part before sending tech to install. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PLEASE INSPECT ) and 2 W11097777 (panl-cntrl)s
Near Georgetown, TX 78628
James
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site and tested operation. Found freezer at 22 degrees and fresh food at 40 degrees. Verified operation of all fans and tested sealed system. Found compressor extremely hot and running at max speed. Found partial frost pattern of freezer evaporator and fresh food evaporator. Unit will need new compressor and dye drier to repair. Office to schedule return services due to part availability ; ordrng 1 8201675 (compressor) and 1 CNOTE (2 HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 WPW10143759 (dryer)
Near Kyle, TX 78640
Leonardo
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit for not power. Test unit and found no voltage going to unit. Checked breaker and junction box all test good. Plugged unit in to different outlet and unit working as designed. Advised customer to call electrician job complete
Near Round Rock, TX 78664
Kayman
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived onsite for microwave no power. Upon inspection I found excessive amounts of grease build up on the exterior and interior of the unit. I accessed and tested the fuse on the filter board and it showed open or faulty. I replaced the fuse and powered the unit on. The unit restored power but when I shut the door it blew the fuse again. The unit will need the interlocks for repair. Ordering Upper interlock (W11433682) lower interlock (W11433683) . ; ordrng 1 W11433682 (INTERLOCK ) and 1 W11433683 (INTERLOCK )
Near Killeen, TX 76549
Al
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect washer PF error on display when customer attempts the wash cycle.Called SW who advised to check incoming voltage.Replaced the RFI filter and unit still gave PF failure code.When power was selected the unit door locked and 16 minutes displayed and wouldn’t allow me to select any options.Ordering the ACU W11322905 and will return with previously ordered parts.Office to reschedule the customer for return service due to parts availability.Needs more work ; ordrng 1 W11322905 (cntrl-elec)
Near Round Rock, TX 78665
Kayman
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite for refrigerator ice maker jammed. Upon inspection I found the inlet for the ice maker had a block of ice formed causing the water to spray out and freeze. I removed the ice maker and cleared out all the extra ice that had formed. I reinstalled the ice maker and it filled as designed. I found the right RC gasket was badly torn and he magnet Was separating. I am ordering a Gasket (W10830277). ; ordrng 1 W10830277 (gasket-fip)
Near Temple, TX 76501
Jonathan
Job Details: 01/15/2021
DRYER MAYTAG MEDB765FW0 Arrived on site for a dryer that stopping midcycle and it’s not dry and close. Inspected unit and work area. Customer states that during a normal cycle the clothes will still end up wet and intermittently the control panel will turn itself back on into another dry cycle. Tested the unit several times and could not replicate the issue. The customer did advise that it does not happen on every cycle and that it can go for five cycles before it pops back up again and does the same thing. I called Techline and spoke to Bruce SR# 7729754277. He advised that the issue would either be with the control or the control panel. Ordering user interface and office will need to contact customer about return date.; ordrng 1 W11089306 (overlay)
Near Jarrell, TX 76537
James
Job Details: 01/15/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site and tested operation. Preheated oven to 350 and found average temperature of 354. Unit tests good. Job complete
Near Temple, TX 76502
Tyler
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Arrived on site for refrigerator not cooling in freezer and ffc freezing everything. Upon arrival I disassembled the freezer and inspected the evaporator coil and found that the majority of the coil was absolutely bone dry and my fingers are not stick but they were too weird ice formations on either side of the coil. I didn’t inspect the back of the unit near the compressor air and I found that right at the dryer where are the capillary connects into it the lock ring connection is coming loose and causing a leak we will need to return with a new UV. Office to reschedule once availability of parts is known; ordrng 1 UNKNOWN (NEED LOKRING KIT!) and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR) and 2 WPW1014375 (UV DRIER)s
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KRMS706ESS
Near Belton, TX 76513
Jonathan
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL KUDC10IXWH7
Near Georgetown, TX 78626
Lou
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave sparking and not heating. Upon further inspection, I found where the customer had used the metal rack and it began to arc due to not using it correctly. The back and front right supports were burnt from the arcing and there were small arc spots on the cabinet. Also found that the upper interlock cam was not set properly and the door was not able to remain closed while in use. I reset the cam and tested the unit and it is operating as designed with no arcing. I advised the maintenance personnel of my findings and they advised that they Willis notify the office if they decided to have the supports replaced. Job completed. I advised the tenant of use & care of the unit and to only use the metal rack when heating up 2 full meals; 1 on the rack and 1 on the turntable. Otherwise, leave the rack out of the unit."
Near Wimberley, TX 78676
Andrew
Job Details: 01/15/2021
DISHWASHER GE GDT545PSJ0SS "Arrived on site to replace console from previous diagnosis. Replaced console, tested unit, unit works good. Job complete."
Near Wimberley, TX 78676
Andrew
Job Details: 01/15/2021
DISHWASHER GE GDT545PSJ0SS "Arrived on site to replace console from previous diagnosis. Replaced console, tested unit, unit works good. Job complete."
Near Round Rock, TX 78664
Andrew
Job Details: 01/14/2021
NISSAN NISSAN n/a
Near Round Rock, TX 78664
Tyler
Job Details: 01/14/2021
UNKNOWN UNKNOWN NAGJFDHJ/
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/14/2021
DRYER AMANA NED4655EW1 Arrived on site to install previously diagnosed parts. Removed terminal block and screws. Installed new terminal block and screw kit. Job completed.
Near Round Rock, TX 78681
Tommy
Job Details: 01/14/2021
DRYER MAYTAG IED4300SQ0 Arrived onsite for dryer not starting. Upon arrival found unit had proper voltage and polarity at block and outlet. Removed back panel and found unit thermal fuse is open. Unit will need new fuse ordering fuse. ; ordrng 1 WP3392519 (Thermal fuse)
Near Kingsland, TX 78639
Cliff
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Arrived on site to diagnose a refrigerator that is leaking from the freezer. Found evaporator drain line collapsed. Contacted tech line and spoke with Scott.
Near Cedar Park, TX 78613
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site with refrigerator not cooling properly in freezer. I tested temps in unit and found the FC temp at 12°F and RC temp at 31°F. I gained access to the FC evap and found it frosted up again. I cleared frost to gain access to heater. The heater ohm’d out good. I then checked voltage to heater at heater connections and found none. I then checked at molex by FC evap fat white and brown wire and found 12V. I gained access to the HV control and checked for voltage to heater there at J1 pin 2 and J2 pin 7 and found 12V there again when forcing defrost. Found bad control again and need to replace. Ordering control.Advised customer to keep refrigerator off in order to thaw out large amount of remaining frost in FC. ; ordrng 1 WPW10675033 (HV CONTROL)"
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site for improper cooktop installation. Found cooktop sliding around in counter to the point that cooktop is falling into hole on top of built in oven underneath. No casters sucuring cooktop .
Near Austin, TX 78735
Leonardo
Job Details: 01/14/2021
RANGE JENN-AIR JDS1750FS0 Arrived on site to test unit for giving open or shorted sensor error. Replaced sensor test unit and unit still giving error code. Test board and console found shorted board ordering new console and board office to reschedule. ; ordrng 1 W11039015 (CONSOLE ) and 1 W11295990 (CONTROL BOARD)
Near Whitney, TX 76692
Jonathan
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE DGUS2645LF6A Arrived on site for fridge raider that intermittently having issues with the dispenser both ice and water. The customer states that when they are dispensing water or ice that intermittently it won’t stop unless the door is opened or the unit is unplugged. They state that when this happens some Chinese lettering goes across the screen. Tested the unit and could not replicate the failure. I called Fridgidaire Techline and spoke to Ronny (file# 84204185). He advised that based on the complaint that the issue would either be with the user interface or dispenser module. He advised to just replace the user interface anyway and to return with both parts. Ordering parts in office will need to contact customer about reschedule date.; ordrng 1 242115004 (USER INTERFACE)
Near Smithville, TX 78957
Andy
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not cycling properly. Tested and inspected unit and found failed control, drain pump and pressure hose. Ordering needed parts. Office to verify warranty due to install. Authorization needed. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (SEE STICKY NOTE ) and 1 W10876600 (drain pump) and 1 WP353244 (pressure switch hose)"
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
DRYER MAYTAG MEDB765FW0 Arrived on site for long dry times . Found element had failed . Ordering heater . Cleaned out lint . Recommended ent cleaning. Please call to set return . Put on cancellation list if spot opens up.; ordrng 1 WP3387747 (ELEMENT )
Near Dripping Springs, TX 78620
Dona
Job Details: 01/14/2021
MICROWAVE GE JVM2070SK02
Near Austin, TX 78704
Andrew
Job Details: 01/14/2021
MICROWAVE FRIGIDAIRE FGMV174KFB "Arrived on site to test unit for door not shutting. Found mounting bracket inside door latch spring is broken. Mounted spring, tested unit, unit is now working good. Found front grille mounting points broken. Needing new grille. Office to reschedule.; ordrng 1 5304473796 (grille)"
Near Hewitt, TX 76643
Jonathan
Job Details: 01/14/2021
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for a dryer that’s not drying clothes. Inspected unit and work area. Customer advised the unit is taking 3 to 4 cycles to dry clothes. Ran unit through a time dry cycle and found the unit turning and heating. Removed vent hose on the back and around the unit. Found proper airflow coming out of the dryer. Remove the hose at the wall and found major blockage inside the wall causing a restriction of airflow. Removed lint buildup and advise the customer to give her dryer a chance to see if it benefits out properly now. I did advise that if further issues persist, that based on the amount of Lent pulled out of the wall, she may have a restriction further up as well and have her vents cleaned. Unit is working as designed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on job for complaints of not working properly and blinking light. Found the heater broken cause a error code. Heater sent only one nut. Parts department order additional nut. ; saved tckt
Near McGregor, TX 76657
Jonathan
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for a refrigerator that’s not illuminating in the freezer and top of the refrigerator section. Inspected unit and work area. Customer advised that when the lights in the refrigerator do aluminate that some of them flicker but that he’s had an issue with this for several weeks. Found freezer module out and replace the freezer module. Found the light in the freezer and upper sections illuminating but two of the top refrigerator modules flickering. Replaced both modules and found one of the modules completely dead upon installation due to a faulty module. Replaced the new module with another new module and unit is now illuminating as designed. Call complete.
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for fridge not cooling intermittently. I inspected the unit and work area. I found ice build up on the fresh food evaporator. I ran a forced defrost and found the freezer defrost heater coming on. I put the unit into test 128 and found version 8.0.0.0. According to service pointer W11033419D. I just need to replace the fresh evaporator cover. I instructed the customer on how to defrost the unit before service.; ordrng 1 W10889841 (cover-evap)
Near Bastrop, TX 78602
Andy
Job Details: 01/14/2021
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site for ice machine noise and not filling with water. Tested and inspected unit and found failed inlet valve.Ordering needed parts. Left unit unplugged and water off. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10897719 (valve) and 1 W11266112 (housing)
Near Killeen, TX 76549
Al
Job Details: 01/14/2021
WASHER KENMORE 796.4147321 Arrived to inspect washer leaking from underneath.Confirmed the complaint and found the tube from the casing had a hole in it causing the water issues.Removed and replaced the tube.Tested the unit and unit tested as designed and didn’t leak.
Near Austin, TX 78736
Richard
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KSSO48QMB03 Arrived onsite for the freezer ice bin button broken. Replaced ice bin button and it tested good. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the damper was seized, replaced motor and tested for functions, damper opened and closed. Complete"
Near Austin, TX 78704
Andrew
Job Details: 01/14/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site to test unit for lights out in RC. Found top and middle left side lights out. Confirmed lights are bad. Replaced lights and unit is now working good.
Near Killeen, TX 76543
Al
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher heating issues.Ran diagnostics test mode and unit tested as designed.Customer advised Modern appliance came to service the unit and promised to order a new heating element and never returned.Found the customer needs to use rinse aid and purge the hot water before starting the unit to get the starting temperature up to required 120 degrees.Unit works as designed.Job completed
Near Austin, TX 78717
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for refrigerator with light out. Upon further inspection I found freezer light out. I gained access to freezer light and switched with a new module. Light is now on. Unit is working as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on job for complaints of temperature issues. Removed panel and evaporator frost pattern almost none took pictures. ; ordrng 1 8201675 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10205101 (evaporator)
Near Austin, TX 78728
David
Job Details: 01/14/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to follow up on customer complaint that oven is not heating items evenly, with items overcooked on the outside and undercooked on the inside. Previous visit technician contacted tech line to report findings, and unit was deemed working as designed. On arrival the customer had the unit uninstalled for us to check. I checked the resistance on both bale and broil elements and verified they are both well within spec. Checked wiring for any damage and found none. Behavior of the unit is the same as reported prior. Called tech line and spoke with Scott, who also concurs there is no mechanical failure with the unit and it’s working as designed. SR7728893184. At this time there are no recommended repairs to be performed and the unit is performing properly per whirlpool.
Near San Marcos, TX 78666
Noah D
Job Details: 01/14/2021
DRYER WHIRLPOOL WED7120HW1 "Arrived on site to inspect dryer for not starting, upon inspection found the front panel not responding, replaced panel and tested. All functions returned. Complete"
Near Austin, TX 78749
Leonardo
Job Details: 01/14/2021
DISHWASHER GE PDWT480P00SS Arrived on site to test unit for noise. Found noise to be when unit is draining. Tried pulling unit out but was unable to pull unit out. Found tile lip making unit not come out. Customer will need to get unit out to be able to work on it job complete
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for water and ice not dispensing found unit UI not communicating with ice maker auger or water valve order UI. Also ordering valve and reservoir JIC. Office to reschedule based upon part availability.; ordrng 1 W11265135 (UI) and 1 W11043013 (Valve) and 1 W11346622 (Reservoir)
Near Round Rock, TX 78681
Jimmy J.
Job Details: 01/14/2021
OVEN WHIRLPOOL KOSE500ESS04 Arrived on site for Long Preheat - Wall Oven. Model and serial number are from previous oven. Ive updated the model and serial numbers and also informed my office thread of this too. Ran three sets of temps set at 350 and got 351. Customer was concerned that convection bake was not functioning properly due to their cookies not baking. Ran three sets of temps at 325 in convection bake and got 322. Oven operating as designed. Job completed.
Near Meadowlakes, TX 78654
Jonathan
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator ice maker over filling. Inspected unit and work area. Found ice caught up by ice maker, removed ice. Found signs water overfilling Performed diagnostics mode and harvest ice maker cycle. Ran fill cycle and monitored ice maker. Found only drops of water coming from ice maker. Tested water dispenser and found low pressure to unit. Called Whirlpool tech support and spoke with Andrew. He stated to remove pressure regulator and test incoming pressure and replace both inlet valves and trace water lines to find possible air leak if not found to replace tubing. (Sr#7729740982). Office to schedule appointment when ETA is available on parts.; ordrng 1 W10394076 (SINGLE INLET VALVE) and 1 W10723352 (WATER LINE) and 1 W10815476 (TUB FILL) and 1 W11168758 (WATER RESERVOIR ) and 1 W11194438 (FILTER HEAD) and 1 W11209438 (CONNECTOR) and 1 WP2198677 (CONNECTOR) and 1 WP2300068 (CONNECTOR) and 1 WPW10341329 (INLET VALVE)"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not turning off and light issues, upon inspection found the customer did not know the fan kicked on to cool cab. Customer had intermittent issues with UI. Ordering UI. Office to reschedule ; ordrng 1 W11105007 (UI)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. While in diagnostics placed in high speed spin and noise was present. Removed belt and placed in another high speed spin and noise was gone. Ordering drive belt to return and complete the repair. ; ordrng 1 W11239857 (Belt)
Near Georgetown, TX 78628
James
Job Details: 01/14/2021
DISHWASHER GE GDF570SSJ0SS Arrived on site and installed new control. Tested operation and found wash motor ran for 45 seconds then shut off. Ohmed motor and found motor winding open causing failure. Unit will need wash motor to repair. ; ordrng 1 WD26X23258 (pump wash kit)
Near Leander, TX 78641
Tommy
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon arrival found unit heater wire was reading as open. Ordering new door and bringing back new ice maker. Office to reschedule due to part availability.; ordrng 1 LW11026427 (Freezer door)
Near Manor, TX 78653
Matthew
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived onsite for refrigerator section freezing food. Ran diagnostics and found that all had passed but when checking the RC thermistor, it was out of range. Replaced diffuser assembly that included thermistor. Replaced control as well. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived onsite for dishwasher top rack falling off. Upon inspection found retaining clips had come off. Re secured clips, tested unit and unit is functioning properly. Job complete ."
Near Austin, TX 78744
Kevin
Job Details: 01/14/2021
WASHER MAYTAG MVW6200KW0 "Arrived on site and found hot and cold water are swapped, after correcting them ran a diagnostic cycle and washer is operating normally at this time. Customer is experiencing a very intermittent noise that was not duplicated on this visit. Requested that they take a video the next time they hear it To aid diagnosis. Video can then be sent to office to determine what parts need to be prescreen. Job complete"
Near Austin, TX 78752
Luis
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced evaporator,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Marble Falls, TX 78654
Jonathan
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator not producing ice. Measured temperature in RC at 14°. Performed diagnostics mode and checked ice maker fault codes and found E0 for none. Ran harvest cycle and found cycling. Ran fill cycle and found supply line frozen. Found customer did not flush unit after replacing water filter. Ran fill tube heater and found working. Removed supply line and thawed out added insulation around fill tube. Ran fill cycle to ice maker and all tested good. No water leaks detected during service. Allow 24 to 48 hours for normal ice production.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/14/2021
DRYER SAMSUNG DV36J4000EW/A3 Arrived on job for complaints of no heat. Found heater open. After replacement test operation.
Near Kingsland, TX 78639
Cliff
Job Details: 01/14/2021
WASHER MAYTAG MVW7230HC0 Arrived on site to diagnose a washer that is making unusual noise. Found coin stuck between washplate and basket. Removed coin and tested unit found all is working properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
David
Job Details: 01/14/2021
COOKTOP JENN-AIR JGCP536WP01 "Arrived on site to diagnose a cooktop that is sparking slowly when burners are on. I tested the unit and the front left burner is the only one causing the burners to click and try and ignite. Found service pointer W10540279-A which applies to this exact issue. Service pointer has an updated burner head which corrects a grounding issue. Ordering burner head to resolve since I could not recreate on any other burners. Please note - unit is caulked in / silicon into the countertop. I advised the customer that they would need to unseal it before I come back if the burner head does not resolve, and that I would not cut into the sealant. Ordering burner head to resolve. Office to schedule when we can get burner head.; ordrng 1 W11106799 (burnr-head)"
Near Manchaca, TX 78652
Richard
Job Details: 01/14/2021
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite for the dryer making a screeching noise during operation. During testing found that that the idler pulley and belt were causing the issue. Used repair kit and replaced belt and pulley and dryer tested good and noise is gone. Complete
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
WASHER MAYTAG MVWB765FW3 Arrived on site to install previous diagnosed part. I gained access to the water valve and replaced with new. I ran the unit through a diagnostics cycle and found it operating as designed. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site poor trying performance and dishwasher. Ran diagnostics no error codes, heater element is coming on at the end. Customer is using rinse aid. Increased rinse aid level to wash. Recommend trying this first , if call back order dispenser .
Near Austin, TX 78722
Matthew
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WML75011HZ8 "Arrived onsite for microwave making buzzing noise and not heating. Upon inspection found unit has high voltage issues. Need to replace mag, capacitor and diode. Bringing prescreened parts as well. Office to reschedule ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11402082 (MAGNETRON )"
Near Leander, TX 78641
Justin
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed part. Cycled power off and installed new control. Cycled power back on and unit is now working as designed. Call complete.
Near Austin, TX 78702
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool removed evaporator cover found oil leaked from evaporator where thermistor clips to evaporator,due to leak oil caused plastic on housing,cover and drip pan to break and become brittle ordering cover,drip pan,and housing ; ordrng 1 WPW10469927 (Housing) and 1 W11457241 (Drip pan) and 1 W11211387 (Cover)"
Near Waco, TX 76712
Jonathan
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW2 "Arrived on site for a washing machine that is filling in with water. Inspected unit and work area. Customer advised that he had a couple sheets and blankets in his washer that were soaked at the end of his cycle and when he ran the unit through a drain and spin, he unit filled with water after the unit was shaking and moving the unit. He advised he cancelled the cycle and tried again and it did the same thing. He was thinking the issue was with a control problem allowing water in. I did advise to him that if the load is off-balance, it would basically not complete the final spin in the normal cycle. I advised putting the unit into a drain and spin and going into an off-balance situation would also create the unit to try to fill with water and try to re-balance the clothes. I did advise if it was unable to re-balance the clothes, and was off-balance again and the cycle, the unit would not finish out the cycle. The valve is not leaking when the unit is off or
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for freezing veggies, upon inspection found the UI not responding correctly. Replaced UI and tested for functions. Complete"
Near Leander, TX 78641
Wesley
Job Details: 01/14/2021
DISHWASHER KITCHENAID KUDS35FXSSA Arrived onsite and found unit will need adjusters. Using s code provision for parts. Ordering adjuster kit. Office to reschedule when part arrival is established. ; ordrng 2 W10712394 (adjuster)s
Near Georgetown, TX 78628
James
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation. Found long fill error. Tested valves and found no cold water dispensing. Tested voltage to valve and found to be good. Tested solenoid and found solenoid windings read open on cold fill valve. Office to schedule return services due to part availability ; ordrng 1 W11168740 (valve)
Near Kingsland, TX 78639
Cliff
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE FFSS2315TP0 Arrived on site to diagnose a refrigerator that is making knocking sound. Tested unit and found refrigerant line frosting all the way back to compressor indicating unit is overcharged. Corrected charge and unit and all is now working properly. No leaks were found at time of service.
Near Austin, TX 78729
David
Job Details: 01/14/2021
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose washer making noise. Ran unit in high speed spin and could hear screaming from bottom of unit. Removed cover and don don’t belt shavings. Belt is slipping and screeching. Splutch cam has indents from the slipping belt. Ordering belt, splutch kit, and motor to resolve. Office to reschedule when we can get belt. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to inspect washer for not starting, upon inspection found the washer working to specs, checked all functions and found no issues. Latch worked.
Near Driftwood, TX 78619
Robert
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor 120v but not working. Will need sump and motor to complete. ; ordrng 1 W11416362 (PUMP AND MOTOR )
Near Marble Falls, TX 78654
Jonathan
Job Details: 01/14/2021
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for range oven not working. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Gained access to terminal block and found L2 burnt. Removed terminal block and installed new. Repaired wire harness and assembled. Tested operation. All tested good."
Near Round Rock, TX 78681
David S
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I inspected the unit and work area. I did a temp test on the freezer and found it at 14 degrees. I gained access to the freezer evaporator and found an ice ball on the cap tube and no frost pattern in the evaporator. I am ordering a sealed system to complete the repair. I am ordering rc evaporator, fc evaporator, compressor, uv dryer, access valve and 3 hours. The office will reschedule. ; ordrng 1 3HOURS (3 HOURS ) and 1 8201675 (compressor) and 1 AUTHORIZATION (AUTHORIZATION ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (coupler) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)"
Near Whitney, TX 76692
Jonathan
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Customer advised that they had a drainage issue with the dishwasher that they cleared and ever since that they have had problems with the dishwasher heating. Please do unit and service diagnostics and found an F7 E1 (no heat), F6 E4 (float switch open), and F2 E1 (UI stuck key) error codes. Cleared error codes and tested unit. Unit ran as designed and begin heating. Checked drain hose going to the garbage disposal and found no loop at the garbage disposal. I advise the customer that they may have an issue with the unit backfilling. Advise them to create a bigger loop for that and unit is running as designed. Call complete."
Near Cedar Park, TX 78613
David S
Job Details: 01/14/2021
COOKTOP WHIRLPOOL KGCU467VSS01 Arrived on site for cooktop continually sparking. I inspected the unit and work area. I found when the cooktop is heated up it is starting to spark on its own. I found service pointer W10540279-A. I am ordering parts needed for service pointer. The office will reschedule when we have an eta on the parts. ; ordrng 2 W11106799 (burnr-head)s
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for Upper Rack Concerns - Dishwasher. Found left side rack wheel had separated from the adjuster rack. Installed new adjuster racks on both left and right sides. Rack rolling in and out as designed. No leaks detected. Job completed.
Near Meadowlakes, TX 78654
Wesley
Job Details: 01/14/2021
RANGE WHIRLPOOL WOS51EC0HS01 Arrived onsite and found symptoms indicating failing console. Unit fan could be activated in diagnostics. Reset unit with hard reset. Tested for fan speed error again. Unit performed properly. Putting console on order to repair. ; ordrng 1 W11296171 (console)
Near Austin, TX 78727
Scott
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for control not responding to commands . Replaced jazz control . After programming new control,. All checked normal . Unit is in the garage not hooked up to water . No water leaks detected at time of service. Job complete."
Near Austin, TX 78752
Matthew
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG320M0BB2 "Arrived onsite to replace previously diagnosed parts. Upon further inspection found orf-holder to have a crack. Replaced with new, tested and unit is functioning properly. No leaks present at this time. Job complete"