We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Killeen, TX 76549
Tyler
Job Details: 07/18/2023
Arrived on site for dishwasher that ui panel would only blink and not start. Upon arrival confirmed failure and found unit couldnt enter diagnostics. Found ui panel receiving proper voltage. Replaced ui panel and found functionality to panel restored. Tested u it and found no leaks. Call complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Round Rock, TX 78665
Gerry C
Job Details: 07/18/2023
"MED7230HW3 Arrived to inspect vibration. I verified the issue and found the new cover plate, at the lower left of the bulkhead, just above the upper right of the blower housing, was too close and vibrating against the housing. I corrected the mounting position and tested. Operational test good, septeam dryer, no leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KREC300ESS04
Near Hutto, TX 78634
Gerry C
Job Details: 07/18/2023
"KREC300ESS04 Arrived to inspect FC door difficult to close. I found the upper drawer slides required lubrication, as the upper drawer was preventing closure of the FC door assembly, without pressing on the door. After correcting the slide issue, the unit operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Austin, TX 78745
Wesley
Job Details: 07/18/2023
Arrived onsite and tested unit for drain issue. Unit is operating properly with no drain issues and no error codes. All checks good. Advised customer on findings. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Austin, TX 78701
Wesley
Job Details: 07/18/2023
Arrived onsite and found unit operating with failed lower or latch. Repaired but installing new latch. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near New Braunfels, TX 78130
Kevin
Job Details: 07/18/2023
"Arrived on site and found washer is getting power but control is unresponsive, replaced control and ran a calibration cycle and then an automatic test cycle and they both passed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Lorena, TX 76655
Jonathan M
Job Details: 07/18/2023
"Arrived on site for a dryer that is not level and is leaving lint on the clothes intermittently. Inspected unit and work area. Did confirm the customers complaint and found that the top had not been installed correctly on this unit and was off-center leaning to the left. Fixed the top to be even with the cabinet. tested the unit and found the dryer operating as normal. The customer advised that sometimes when they open the door, they have lint that will come out of the dryer. They asked if there was supposed to be some sort of felt liner somewhere to help catch more than lint. I did explain to the customer that their dryer was set up properly and that lint inside of the dryer could indicate an issue with airflow. did find that the dryer had a huge loop and did explain to the customer that they may want to shorten their vent hose going into the wall. I tested the unit and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Wesley
Job Details: 07/18/2023
Arrived onsite and found unit operating without water dispensing or ice. Diagnosed pinched supply hose. Corrected issue. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78757
Matthew
Job Details: 07/18/2023
Arrived onsite for unit not cooling properly. Inspected unit and found evaporator covered in frost buildup. Ran diagnostics and heater did energize. Lower section of evaporator had been defrosting. Checked control and found faulty control per service pointer. Replaced control and UI. Unit is now functioning properly. Used parts W11546609 and W11203289 from call 384887. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Kimo
Job Details: 07/18/2023
Arrived onsite for a range that is tripping the breaker. Upon inspection I found that the harness was pinched and shorting out on the chassis. I am ordering the harness and scheduled for the 07/27/23; ordrng 1 W11628776 (HARNS-WIRE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Kevin
Job Details: 07/18/2023
Arrived on site and inspected refrigerator and found door wiring has failed. A new freezer door will be needed to correct refrigerator issue.; ordrng 1 LW11037733 (Door stainless)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Manor, TX 78653
Kimo
Job Details: 07/18/2023
"Arrived onsite for a dryer that is not heating. Upon inspection I found that the unit would,not heat. Upon further inspection I found that the gas was turned off,I turned the gas back on me tested the unit and found the unit operating as designed. No leaks"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Lou
Job Details: 07/18/2023
"Arrived on site to inspect dishwasher with the error code F8E4. Upon further inspection an obstruction was found in the dishwasher blocking the water flow inside of the unit. Water was also found in the drip pan and on the float switch below the unit. Cleaned the water out, removed the obstruction and placed the unit into diagnostics to test and found that the error code cleared. Inspected the unit further and dishwasher is operating as designed with no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Hutto, TX 78634
Gerry C
Job Details: 07/18/2023
"WED5010LW1 Arrived to inspect no power. I tested at the outlet and found both legs were 0 VAC. The breaker had tripped and upon resetting, the unit operated as designed, both heating and cycling were present and as expected. I found no issues with the units amp draw and the wiring at the terminal block was correct as well. Operational test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Paul
Job Details: 07/18/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dual valve and ran a icemaker harvest and fill. The valve sounds normal and is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Maurice R
Job Details: 07/18/2023
Arrived onsite for ui on dishwasher not working. On inspection the display had 6GC displayed on it. The unit would not resp
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Andice, TX 78628
David Z
Job Details: 07/18/2023
"Arrived on site to diagnose cooktop that had issues lighting the larger burners. Removed burner caps and found them completely saturated in grease and oil, preventing the spark from being able to jump to the cap and light the burner. Advised the customer on proper usage and cleaning the burner heads and cap. Cleared off cap and head and was able to light burner easily. Adjusted flame height per customer request. Unit working as designed. Repair completed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Georgetown, TX 78628
Lou
Job Details: 07/18/2023
"Arrived on site to inspect microwave door not closing. Upon further inspection, I found the built in microwave not installed correctly and not leveled. Customer had the correct installation mounts and I removed the new mounts and placed the correct mounts in the cabinets and reinstalled the unit. Tested the unit and it is operating as designed and is level. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78758
Kimo
Job Details: 07/18/2023
"Arrived onsite for a rang with no power upon arrival I found that the control was unresponsive but the unit had power I replaced the control and found no change the I installed the new fuse and found no change. I tested the furnace burners and found them operating but the left front burner incomplete I amended ordering the harness. Burner, and rescheduled for 07/26/23; ordrng 1 W11134603 (HARNS-WIRE) and 1 W11531755 (HARNS-WIRE) and 1 W11517959 (ELMNT-SURF)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Paul
Job Details: 07/18/2023
"Arrived onsite for a dishwasher that beeps three times and starts draining the stops and starts it all over again. I powered the unit up and found it beeping and the UI changing to different selections on its own like the UI was shorting out. I checked the junction box and found proper polarity and 121VAC. I changed the UI and had the same results. I removed the outer door and disconnected all of the loads from the main control except the UI, powered it up, and it no longer did it. I connected one molex connector at a time until they were all connected and it was working as designed. I checked stored error codes and found a F9E2. I ran the service cycle and the unit completed the cycle and worked as designed. When I hung the outer door on the inner door and squeezed the two together to put the top screws in the door the unit started beeping and jumping between all the selections again. When I leaned the outer door out and away from the inner door it would stop. I inspected the harnesses and tried to move them around along with pressing on everything on the inner door and could not duplicate the problem. I pressed on the UI against the outer door and the unit would start acting up at times. I called techline and spoke with Rich SR# 7736888886. Rich advised replacing the harnesses and possibly the UI again. Im gonna order the harnesses and UI along with everything that mounts in the inner door. Ordering W11622490 console, W11611303 wire harness inner door, W11568793 wire harness main, W11412299 door latch, W11629911 main control, and W11412300 dispenser. Office to RS.; ordrng 1 W11622490 (Console) and 1 W11611303 (Wire harness inner door) and 1 W11568793 (Wire harness main) and 1 W11412299 (Door latch) and 1 W11629911 (Main control) and 1 W11412300 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Burnet, TX 78611
Vincent
Job Details: 07/18/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not producing enough ice and water being warm from the dispenser. Tested the icemaker and found it harvesting properly and the incoming water was cold from dispenser. I replaced the icemaker to make sure its operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Del Valle, TX 78617
Joe Z
Job Details: 07/18/2023
"Arrived on site for making noise. Upon arrival, customer played video of noise. Customer states that it is intermittently happening and usually doesnt start happening until several minutes after cycle has begun. Test unit by running a normal cycle with no clothes and cannot duplicate. Ram normal cycle with wet clothes and still cannot duplicate. Contacted SW for assistance. Ordering parts along with 2 mana s weighed 2 hours; ordrng 1 W11519690 (Blower wheel) and 1 W11519731 (Motor) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Marion, TX 78124
Andrey
Job Details: 07/18/2023
"Arrived on site to test unit for excessive gas smell, tested unit found all components activating properly and no gas smell detected when unit is not being used, oven igniter is working properly and burner firs properly, home is a new build and unit did not go through initial burn off, advised customer that the smell are the factory oils inside unit burning off, after a few uses the smell should dissipate, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Leander, TX 78641
Maurice R
Job Details: 07/18/2023
Arrived onsite for cooktop not heating correctly. On inspection the burner on high did not get very hot. On further inspection found the outlet was only showing 123vac. Took the outlet out and saw where the neutral was where L2 should have been and L2 is where the white neutral should have been. Showed the customer that the outlet was missed wired. The customer will let the builder know because it is still in warranty.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Wesley
Job Details: 07/18/2023
Arrived onsite for not operating and found power issue with power supply l1 and neutral swapped at the block. Corrected power supply. Unit is now running as designed. Advised tenant on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 07/18/2023
"Arrived on site for no ice. Ran diagnostics icemaker not running through a harvest,replaced icemaker harvest test passed ran fill test frozen line replaced fill tube ran icemaker test all passed icemaker filled with wtaer"
We serviced a
MAYTAG FREEZER
Model MSC21C6MFZ
Near Austin, TX 78721
Matthew
Job Details: 07/18/2023
Arrived onsite for unit leaking after door replacement. Inspected and found pinhole leak in water dispenser line at hinge. Used truck stock 5/16 fitting to correct issue. Tested and unit is no longer leaking. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Seguin, TX 78155
Andrey
Job Details: 07/18/2023
"Arrived on site to replace previously diagnosed pre cooler, compressor, access valve and dye drier, replaced parts, vacuumed system down for 20 minutes, monitored for ten minutes and pressures held perfect, charged system 5.5oz of R134a refrigerant, pressure stabilized at 0 and 125, unit started to develop frost, advised customer to monitor for 24 hours before loading, job completed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18IL6JB1
Near Waco, TX 76708
Jonathan M
Job Details: 07/18/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised they turned off the water because the unit was not making ice. Turn the water back on and ran the unit through an icemaker jump. Found the unit continuing to cycle and would not shut off. When I hadnt replaced the icemaker and tested the unit. Found the unit cycling as designed but the icemaker did not fill. Checked the fill tube and found frozen over. steamed out the ice buildup and checked the diagram for any fill tube heaters. Found that this unit does not have a fill tube heater. Cycled the unit again and found the unit working in operating as designed. I did advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Andice, TX 78628
Lou
Job Details: 07/18/2023
"Arrived on site to inspect dishwasher not dissolving detergent. Put the unit into diagnostics and discovered no error codes. Upon further inspection it was discovered that the water supply to the unit was turned off. Turned the water on and tested the unit. No water leaks observed during testing, unit operating as deigned. Advised customer of my findings, made recommendations for use and care, as well as detergent and rinse aid use. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Gerry C
Job Details: 07/18/2023
"WRS315SNHM06 Arrived in to inspect mullion too hot. I found the mullion was extremely hot, likely in excess of 120?F and inspected. The lower right of the cabinet had been crumpled and the metal was folded over itself, just below the gasket sealing surface and above the door hinge. The unit had been dropped from a significant height at some point prior to being installed in the customer location. I was able to re-form the metal and sealed the affected area with MFG approved sealant. The gasket required re-forming and re-bedding as well. Further inspection revealed the condenser fan was not installed onto the motor shaft and there was no cooling of the condenser and compressor, leading to the extreme system heat on both low and high sides. After correcting the issue, I noted the system cooling down to acceptable limits. I advised the customer to contact us if there are further cooling issues. No water connections to unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Taylor, TX 76574
Gerry C
Job Details: 07/18/2023
"WTW5057LW0 Arrived to inspect no operation. I found the unit had power, but the drain pump would not operate. I discovered the drain pump harness had failed near the connection with the main harness and I removed and replaced the lower harness assembly. Testing revealed the unit regained all normal functions. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Maurice R
Job Details: 07/18/2023
Arrived onsite for dishwasher not cleaning. On inspection found the pod that never dissolved. Customer said it has never worked well since they moved in a few weeks ago. On further inspection found the water was turn off to the unit. Ran the unit in diagnostics mode heard the water entering the unit and heard the water from the spray arm on the door. Heard the unit drain. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Jarrell, TX 76537
David Z
Job Details: 07/18/2023
Arrived on site to replace compressor and resolve sealed system failure. Replaced compressor and drier. Unit had good pressure. Vacuumed and found no leaks and good vac. Charged to 5.00oz per mfr specs. Verified cooling present. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Marcos, TX 78666
Kevin
Job Details: 07/18/2023
"Arrived on site and found ignitor had failed, also left rear and left front burner do not ignite consistently even though spark is visible. Will bring back ignitor, and burner heads and caps; ordrng 1 WPW10515454 (Left rear burner head) and 1 WPW10515455 (Lf burner head) and 1 WPW10183369 (Lr cap) and 1 WPW10183368 (Lf cap) and 1 W11176454 (Bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78752
Matthew
Job Details: 07/18/2023
Arrived onsite for unit making noise and not cooling properly. Upon arrival found unit evaporator cover with frost buildup. Unit was trying to cool. Thawed to expose evaporator. Found frost buildup on upper layer of evaporator. Checked thermistor and recorded 10k ohms. Tested defrost heater and was functioning. Drain line was free and clear. Thawed remaining ice and set to return with thermistor and control . Scheduled for 7/25. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11371382 (Control)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Seguin, TX 78155
Andrey
Job Details: 07/18/2023
"Arrived on site to test unit for not functioning properly, tested unit found water lines are crossed, installed water lines properly and tested, unit is running as designed, explained to customer on how to properly turn on unit and how the unit operates, if issues persist customer will call back, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78705
Wesley
Job Details: 07/18/2023
Arrived onsite for repeat crack in liner same location. Called techline and reported findings. Spoke with Andrew. Recommended an epoxy liner kit repair. new sr 7736881109; ordrng 1 8201700 (Epoxy liner patch kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78628
Lou
Job Details: 07/18/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good and I installed 5.75oz of R134a refrigerant and tested the unit in diagnostics test 4. Unit is beginning to cool and pressures held good at 2/155. Recommended the customer allow the unit to cool for approximately 48 hours before placing food items back inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD702MPS00
Near Austin, TX 78703
Luis
Job Details: 07/18/2023
"Arrived on site for loud screeching noise. Tested dispenser loud screeching noise from valve,replaced dual valve tested screeching noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Nolanville, TX 76559
Tyler
Job Details: 07/18/2023
Arrived on site for ice maker not working. Upon arrival customer stated u it had been intermittently making ice for the past week. Upon further inspection I found unit getting stuck in harvest mode and not pushing ice out. Verified unit had correct power. Tried replacing ice maker but found new part was doa and not operating at all. Rescheduled customer for 07/26/23 to complete repairs.; ordrng 1 W11548540 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Woodway, TX 76712
Jonathan M
Job Details: 07/18/2023
Arrived on site for a refrigerator. That is not making ice in the refrigerator section. Inspected unit and work area. Found that the model and serial information that was sent over to us was not complete. Updated the model and serial information on the call ticket. Ran unit through diagnostics and found all components pass except for the icemaker error codes. It showed an E2 indicating that the motor had lost position and could not find the home position. I am ordering an icemaker and will return with the control just in case. I did test the icemaker fill test and found water flowing into the icemaker. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Icemaker) and 1 W11224256 (Control)
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Leander, TX 78641
Maurice R
Job Details: 07/18/2023
Arrived onsite for oven door not closing correctly. On inspection found that the left side of the door did not close all the way. Pulled door and replaced the hinges on the door. Reinstalled door and tested door. It now close all the way and the light goes off now. No gas leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78751
Matthew
Job Details: 07/18/2023
Arrived onsite to replace electronics per whirlpool technician recommendations. Replaced components and tested. Unit is cooling. Customer will monitor temperatures over 24 hrs. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Round Rock, TX 78681
Kimo
Job Details: 07/18/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new dispenser and tested the unit and found the unit operating as designed no leaks at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76542
Tyler
Job Details: 07/18/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found larg ice build up blocking airflow in fc evap area. Found evap thermistor at 31.8k while buried in ice indicating it was registering it needed to defrost. Found rc thermistor at 2.8k found 130 v from ACU to heater in diagnostics but heater wiring was not properly seated in locked position. Replaced ACU, rc thermistor and insured heater was was locked and secure. Removed all ice from evap coil and inf9r Ed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Belton, TX 76513
Jonathan M
Job Details: 07/18/2023
Arrived on site for a dishwasher that is flashing an F2 E2 (UI unresponsive) error code. The customer advised this code generally appears at the end of the cycle and that they were having consistent issues with it. Did confirm the customers complaint and replaced the user interface assembly. Ran the unit through diagnostics and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Austin, TX 78744
Matthew
Job Details: 07/18/2023
Arrived onsite for gas cooktop clicking. Upon arrival inspected and found customer was experiencing normal operation. Igniters are in series but only the burner which the gas valve is opened will ignite. Instructed customer that this is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near New Braunfels, TX 78132
Kevin
Job Details: 07/18/2023
"Arrived on site and found Test 56 shows E5, cleared error by cycling power to refrigerator at breaker for 1 minute. Icemaker passed test 57, passed 45, passed test 36, freezer temper is 3 degrees, icebox temperature is 19. Spoke with techline they recommended also running 58 which passed. Checked thermistor at control and it is correct. Tech line recommended replacing icemaker heater I believe it may be intermittently freezing. If issue continues and icemaker will be needed customer is aware they are back ordered. Tech line should also be contacted again on return visit 7736885590"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Jonathan M
Job Details: 07/18/2023
"Arrived on site for a dryer that smells like smoke. Inspected unit and work area. The customer advised that the house was her daughters house and she was unsure as to what exactly was going on with it. I plugged the unit in and immediately saw sparks coming from the back of the unit. Unplug the unit and remove the back cover. Found that the high limit thermostat had completely blown and the wire harness surrounding it. I had completely grounded against the blower wheel housing. The unit will need a new wire, harness, fuse, and I limit thermostat for repair. Ordering the wire harness and rescheduled the customer to 7/25.; ordrng 1 WPW10450286 (Wire harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78757
Kimo
Job Details: 07/18/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door seal and screws and tested the unit and found unit operating as designed. No leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Round Rock, TX 78681
Paul
Job Details: 07/18/2023
Arrived onsite for a no cool refrigerator. I found the evaporator completely frosted over and put the unit in a forced defrost but the heater was not turning on. Diagnostics showed a failed defrost thermistor. The customer stated that he had only had the refrigerator for a couple of months but could not find the POP at this time. I explained that I would order the parts needed for the issue and went over defrost instructions explaining to fully defrost 48 hours before we return but also explained that he needed to contact the office and send in the POP for the repair to get covered under warranty. Ordering W11650659 heater and WPW10384183 thermistor. Marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11650659 (Heater) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Burnet, TX 78611
Vincent
Job Details: 07/18/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint making really loud noises. Inspected the cam and belt area and found no gear oil only the grease that comes on the gear case shaft. Im ordering a belt and returning with pre-screened parts. Returning tech to install belt, cam, screws and gearcase. No leaks where observed during service. Rescheduled for 07/25/23. ; ordrng 1 W11239857 (Belt) and 2 W11573574 (Screws)s and 1 W10752283 (Washplate)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Maurice R
Job Details: 07/18/2023
Arrived onsite for burner not working. On inspection found that the middle burner was turning off got between high and simmer. This is a known issue that the valve has to be replaced. Ordering a new valve; ordrng 1 W11246817 (Center burner valve .)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cedar Park, TX 78613
Maurice R
Job Details: 07/17/2023
"Arrived onsite for dryer not drying. On inspection the cutoff sensor was open. Replaced the cutoff sensor and retested unit, the unit is operating as designed. It is now heating."
We serviced a
KITCHENAID VENTHOOD
Model KVWC958JSS2
Near Leander, TX 78641
Kimo
Job Details: 07/17/2023
Arrived onsite for a vent hood that is having issues where the grid filters will not come out. Upon inspection I found that the only way I could remove the was to use a plastic trim removal tool to pry them out. I contacted Austin at tech line and told him of my findings and it was determined that this issue may have created by an installation error. Up further investigation I found that the back of the hood was not lined up with the rest off the unit I adjusted this and test fitted the grill filters and found that the fit better and were easier to remove and install. Mrs. tested herself and was satisfied with how the filters fit and came out and when back in. sr#7736873389.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78723
Matthew
Job Details: 07/17/2023
Arrived onsite for unit not draining properly. Upon arrival inspected unit. Ran Darwin pump and was energized. Ran auto test and failed during drain cycle. Tilted unit and drain pump kicked on. Found breakdown in harness. Ordering lower wiring harness for repair and bringing control. Office to reschedule. ; ordrng 1 W11568984 (Lower harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Driftwood, TX 78619
Andrey
Job Details: 07/17/2023
"Arrived on site to test unit for broken agitator, tested unit found broken agitator and wash plate, replaced parts and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Temple, TX 76501
Tyler
Job Details: 07/17/2023
Arrived on site for refrigerator not cooling in fc. Upon arrival confirmed issue and found evap fan making a. Grind8ng noise when running. Also found center foam air guide broken and was able to repair damaged foam. Replaced evap motor and instructed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS03
Near Austin, TX 78724
Matthew
Job Details: 07/17/2023
Arrived onsite to replace damaged control panel. Replaced panel. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78703
Wesley
Job Details: 07/17/2023
Arrived onsite and found dislodged hinge spring. Repaired by installing hinge spring to secure door tension. All checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Cedar Park, TX 78613
Kimo
Job Details: 07/17/2023
"Arrived onsite for a washer is not spinning out the clothes upon arrival I found F7e4 and f7e1. F7e7 codes stored I found that the agitator spun faster that the basket with clothes in it. I replace the the cam and the actuator and tested the unit with clothes in it again and found no change. Im ordering the basket, gears and the motor. And having the office reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11551646 (NUT-SPANER) and 1 W11449840 (GEARCASE) and 1 W11026785 (MOTOR-DRVE)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Austin, TX 78748
Kevin
Job Details: 07/17/2023
"Arrived on site and found wiring to drain pump is broken, after repairing wiring washer is working properly and will complete a diagnostic cycle, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78750
Paul
Job Details: 07/17/2023
Arrived onsite for a microwave/oven combo with the microwave cavity light not working after the bulb was replaced. I found 121VAC going to the light transformer when the door was opened but no voltage out of the transformer. I replaced the transformer and the light is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78750
Paul
Job Details: 07/17/2023
"Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the pump for the noise. I installed the sound barrier tub wrap, and installed the brackets from the installation kit. I explained to the customer that the cabinet is not even because a trim piece needs to be added to the left side. The customer is going to call a handy man to correct the cabinet so the machine can be mounted correctly. I found both tub nuts broken on the right side of the third level rack causing the machine to leak when I tested it. I removed one of the nuts from the left side and installed it on the right side to keep the rail from falling out of the tub. I also found the tub plugs broken and falling out. Both need to be replaced. Ordering 2EA W11545286 nut and 2EA W11573757 tub plug. Office to RS.; ordrng 2 W11545286 (Nut)s and 1 W11573757 (Tub plug)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78737
Kevin
Job Details: 07/17/2023
Arrived on site and inspected cooktop and found fourth valve stem from the left is bent. Attempted to disassemble cooktop but builder does not have it supported correctly and did not leave any slack to lift cooktop up or slide it forward. Either a 9 inch channel will need to be cut in front of the pipe exiting cooktop or pipe will need to be replaced with something that is eight or 9 inches longer to lift cooktop straight up. Homeowner will contact office when builder has corrected issue so we can return and complete repair.; ordrng 1 W11337056 (Gas tube) and 2 W11344539 (Burner head)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Kingsland, TX 78639
Lou
Job Details: 07/17/2023
"Arrived on site to inspect dishwasher not working. Upon further inspection, I discovered damage to the floor in front of the dish washer (see photos). I placed the unit in diagnostics and tested the unit and found the motor struggling to pump water causing the noise heard by the customer and showing an error code F1E0. The error code does not show on the tech sheet. I am ordering the sump/motor assembly and will return with all prescreened parts upon return service. Returning tech to replace sump/motor assembly and due to error code possibly being the main control, tech will need to replace control as well. No water leaks observed during service. ; ordrng 1 W11460946 (Pump and motor assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78739
Luis
Job Details: 07/17/2023
Arrived on site for door issues. Adjusted fresh food door checked door operation good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78681
Kimo
Job Details: 07/17/2023
Arrived onsite for a range that is showing a f2e1. Shorted keypad. Code. Upon inspection I found this code stored and I checked all connections at the control and found the all good. Am ordering the control and having the office reschedule ; ordrng 1 W11620481 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Leander, TX 78641
Paul
Job Details: 07/17/2023
Arrived onsite for a refrigerator with the icemaker still not producing ice or only a couple batches a day at the most. I started testing temps and my thermocouple adapter for my meter broke so I wasnt getting correct temp readings. I tested all functions from the control and found everything passing and working as designed. The icemaker showed an E5 timed ice error message and the icemaker thermistor was reading colder than harvest temperature from the control. Everything in the FC was rock hard and the refrigerator was cold. It appears that the new icemaker that was replaced is bad or there is a possible control failure which is not as likely. Ordering another icemaker but the returning tech needs to take a FC temp and an icebox temp to make sure there are no temp issues. I did find a blanket of dust and lint covering the entire front of the condenser coil and I cleaned it. I set the unit to max ice and asked the customer to see if the bucket was at least a 1/3 full in the morning and to call us if it wasnt. Ordering W11577195 icemaker & CS to call customer per Mrs request. Office to RS.; ordrng 1 W11577195 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/17/2023
"Arrived on site and replaced mounting brackets and caps diagnosed on previous visit. Dishwasher is now mounted properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 07/17/2023
"Arrived onsite for previously diagnosed parts. Installed the new fc door, moved all components over to the new door. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Leander, TX 78645
Maurice R
Job Details: 07/17/2023
"Arrived onsite for unit not completed the spin cycle. Installed new gearcase,clutch, belt. Tested the unit and found the unit was operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Manor, TX 78653
Matthew
Job Details: 07/17/2023
Arrived onsite for unit making noise when in use. Found unit not installed correctly. Wrong size mounting screws used and screw is making contact with blower fan. Took pics. Builder will have to have unit installed correctly with proper sized screws. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model wmh31017hb07
Near Manor, TX 78724
Matthew
Job Details: 07/17/2023
Unit in apartment 2007. Arrived onsite for unit not powering on. Upon arrival inspected unit. Disassembled and found unit components were covered in mold. Also found fuse failed. Unit was not installed properly. Found unit not ventilated properly and trapping moisture inside unit. Replaced fuse and unit is operational. Unit will need to be completely cleaned out before use. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78758
Wesley
Job Details: 07/17/2023
"Arrived onsite and found replaced the compressor and included inverter control and condenser pulled good vacuum which held and charged with 4.5 oz of r134a. Bad compressor rattle which indicated compressor bad out of the box. During diagnosis of cause of compressor rattle, recaptured charge and heated hi side lines to address possible solder restrictions. New compressor will be needed due to bad part. Office to reschedule. ; ordrng 1 W11592010 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Georgetown, TX 78633
David Z
Job Details: 07/17/2023
Arrived on site to diagnose washer not draining and throwing F9E1 code for no drain. Tested unit and found drain pump is just humming and not moving any water. Replaced drain pump and retested. Verified humming is gone and all is draining as designed. Repair completed. No water leaks found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Austin, TX 78723
Joe Z
Job Details: 07/17/2023
Arrived on site to install previously ordered parts. Replaced dispenser W11412300. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78633
David Z
Job Details: 07/17/2023
"Arrived on site to diagnose refrigerator that isn't producing much ice, and has a dripping sound in the back of the FC. Examined unit and advised customer on slow harvest times on this model icemaker. This unit can take up to 3 days under perfect circumstances to create a full bucket per engineering. Tested icemaker and confirmed its harvesting and producing as normal, and not anything we can fix. The dripping the customer hears is normal defrost water dripping. This is a normal condition and working as designed. No failures found in unit. Call completed."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Bastrop, TX 78602
Joe Z
Job Details: 07/17/2023
Arrived on site for making noise. Upon arrival ran diagnostics and got error code F4-E3 restricted air flow. Ran vent test and test failed. During test making squeaking sound when drum turns. Found belt idler pulley is seizing. Also found belt has started seizing at idler pulley. Need to replace belt and idler pulley. Used repair kit 4392067 for repair. Test unit and is operating as designed. Devised customer on having vent cleaned at least once a year. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/17/2023
"Arrived on site and found water is not turned on and hot water valve is cross threaded. After turning water on and replacing valve washer will complete a diagnostic cycle, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hutto, TX 78634
Vincent
Job Details: 07/17/2023
Arrived on site to install parts previously diagnosed. Installed all parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Smithville, TX 78957
Joe Z
Job Details: 07/17/2023
"Arrived on site for dishes not drying, upon arrival ran diagnostics and got error code. F4-E3 heater failed. Inspected heater and found fracture. Need to replace heater. Replaced heater and test unit. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Austin, TX 78732
Paul
Job Details: 07/17/2023
Arrived onsite for a wall oven that displays an F9E0 miswire error code. The customer stated the oven will work fine for short time cooking but when she trys to run a longtime slow cook for over an hour the error code will show up. I checked the wire connections in the wall finding them good. I inspected the control and found nothing obvious with it. I found the oven working as designed at this time. I erased the stored codes and advised the customer to check the breaker and see if its getting hot when they run long cook times. The customer will call the office if they find nothing wrong with the breaker. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78745
Luis
Job Details: 07/17/2023
"Arrived on site for loud noise and no ice. Ran diagnostics loud noise from external drain pump,condenser fan not powering on,replaced drain pump and condenser fan motor,ran diagnostics pump drained water no leaks at tubing or connections fan powered on."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78737
Luis
Job Details: 07/17/2023
"Arrived on site for no ice. Removed bin found icemaker tray warped,diagnosed a defective icemaker motor,powered unit off replaced icemaker,ran harvest test passed ran fill test passed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78732
Paul
Job Details: 07/17/2023
Arrived onsite for a refrigerator with a defrost noise issue. I found the RC evaporator cover leaking warm air on the right side causing ice build up on the right side and getting in the fan causing the noise. I replaced the RC evaporator cover and tested. All functions are working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Blanco, TX 78606
Andrey
Job Details: 07/17/2023
"Arrived on site to test unit for loud rattling noise, customer stated that it happens at the end of cycle, rand spin cycle and found loud scraping noise coming from cam, inspected cam and found broken interlocking teeth on the cam gear case shaft has excessive amount of movement causing their issue, replaced gear case, cam and actuator and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Round Rock, TX 78681
Kimo
Job Details: 07/17/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I replace the motor, bracket, wheel housing, seal and brake. And tested the unit and found unit operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78703
Matthew
Job Details: 07/17/2023
Arrived onsite for produce in crisper drawers Condensating and getting soggy. Took temperatures and unit is cooling properly. Called tech line. Spoke to Ed SR#7736287689. Ran checks and tech determined unit is cooling properly. Tech determined that the condensation in the drawers is directly from the moisture in the produce. Tech recommended allowing produce to accumulate to fridge temperature before storing in crisper drawers and also trying to store produce in slotted storage bags to allow airflow. Tech did not authorize any parts replacement. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Austin, TX 78704
Matthew
Job Details: 07/17/2023
Arrived onsite for unit not draining. Upon arrival found unit filled with water and unplugged. Put unit in diagnostics and found drain pump not energizing. Confirmed Long drain error code. Manually drained water and inspected underneath unit. Found Drain pump harness failed. Corrected harness and tested. Unit is now functioning and draining properly. Notified customer to watch for out of balance and overload. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Andrey
Job Details: 07/17/2023
"Arrived on site to replace previously diagnosed console, replaced and tested unit is now running as designed, advised customer if this issue returns reset breaker and if the error code is still popping up then call us back, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Killeen, TX 76542
Tyler
Job Details: 07/17/2023
Arrived on site for dishwasher needing previously diagnosed tub. Upon arrival reconfirmed issue and installed tub. Reassembled and tested unit and found no leaks. Unit working and shutting door as designed call complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/17/2023
"Arrived on site and inspected dishwasher and found installers did not properly set sound insulation behind kickplate. Removed front door panel and reset insulation so it is no longer visible, job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Kingsland, TX 78639
Lou
Job Details: 07/17/2023
"Arrived on site to inspect microwave door not closing. Upon arrival, I tested the unit and found the door not closing properly. I found the bottom trim on both left and right sides of the outer door panel of the microwave door bent inward causing the door to slightly bow and not close properly. Tested the unit to find that it only operated as designed when being held closed. I am ordering the outer door panel, (4) SHIMS and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. ; ordrng 1 W11611122 (Microwave door) and 4 SHIMS (SHIMS)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78753
Matthew
Job Details: 07/17/2023
Arrived onsite for upper rack rusting. Ordering replacement upper rack. Rack covered for rusting under 1 yr. Office to reschedule ; ordrng 1 W10909088 (Upper rack)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Andrey
Job Details: 07/17/2023
"Arrived on site to replace previously diagnosed console, replaced and tested unit is now running as designed, advised customer if this issue returns reset breaker and if the error code is still popping up then call us back, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS01
Near Marble Falls, TX 78654
Lou
Job Details: 07/17/2023
"Arrived on site to inspect ice machine not cooling enough. Upon further inspection, I found ice in the bin and in the process of making another slab of ice. Once the slab was completed,teed on slid onto the cutter, I placed the unit in diagnostics and tested all components and found the unit operating as designed. Customer was concerned with the water spilling over from the reservoir and I advised that its normal for the water spill over some as theres a spill over in the reservoir to allow the water to spill over and not get into the wiring of the recirculating pump and reservoir drain pump. No repairs needed at this time and no water leaks observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78731
Wesley
Job Details: 07/17/2023
Arrived onsite and replaced the sump and motor. Tested and observed normal operation. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Jonestown, TX 78645
Maurice R
Job Details: 07/17/2023
Arrived onsite for MW no power. On inspection found the fuse on the filter board was blown. Tested micro switches they were good tested the voltage I. It was 120 vac. I replaced the filter and the unit powered up. Ran the unit for 2 minutes and the whole temperature was 201?. The unit is operating as designed.