"Arrived on site inspected washer and found gear case has been replaced twice. Washer is rocking, customer has videos of unbalanced loads. Set washer to spin empty with diagnostic cycle it is spinning quietly and level. Sent videos to KB/service management. Showed customer how to correctly load washer to minimize unbalanced loads and correct detergent usage. 90 minutes after customer instruct they sent in video to office of washer still slamming. Spoke with CS and will order basket, tub ring and spanner nut, Everything else has already been rebuilt.; ordrng 1 W11178227 (Basket) and 1 W11551646 (Spnner nut) and 1 W11590590 (Tub ring)"

"Arrived on site and found customer has videos of washer making a high pitched squeaking, ran all functions in manual diagnostic and couldnt duplicate noise, inspected gearcase assembly and it is leaking oil. Rebuilt gearcase assembly and washer passed a calibration and automatic test cycle, job complete."

"Arrived on site for washer inspected unit and work area. Customers complaint was unit making noises and leaking. Tilted unit backwards and found water and oil leaking from the gear case seals. Replaced the gear case, rotor, clutch, and slider. Tested and unit is now operational as designed . No leaks where observed during service after repairs. Job completed."

Arrived onsite for a dryer that smelled or gas. Upon inspection I found a leak coming from the connections at the main gas line o tighten them down and tested for leaks again around no leaks. I tested the unit and found unit operating as designed.

"WDT750SAKZ0 Arrived to inspect door popping when opened. I found the lower cover was not correctly installed and after removing and reinstalling, the issue was corrected. No leaks observed during service."

"UXT5536AAS3 Arrived to check noise. The customer could hear a thumping sound intermittently and I determined it was the damper during normal operations. They asked about the sound of the unit when on high speed and I verified it was as expected and explained that the blower is running its fastest and consequently, its loudest at that speed. Operational test good."

Arrived on site for washer showing f0E9. Upon arrival conf8rmed issue and found suspension rods had failed and tub was leaning to the back right. Replaced suspension rods and retested unit with towels. Found washer no longer off balance its no leaks. Call complete

Arrived on site to diagnose refrigerator making a constant and loud clicking sound. Examined unit and found the warning label on the power cord was clicking the back of the unit due to the airflow from gje condenser fan. I taped down the label and verified noise was gone. Repair completed.

"Arrived on site to diagnose washer that was not filling much and not fully cleaning clothes. Spoke with customer who was concerned that the unit does not use much water at all. I checked for errors and found none present. Ran unit and found water level getting to proper amounts. Customer advised on use and care, ans that new units are all high efficiency and will not operate like the older units. I changed the display to Spanish for the customer, and also showed them what settings to use for best results. No faults found with unit. Call complete."

Arrived on site for burners not having a bigger flame . Burners are producing proper flame cones . Explained that range is set for propane and there is less btu . No gas leaks detected at this time Collected 162.36 AUTHO 44XYRE Job complete

"Arrived onsite for unit not heating properly, taken 2 cycles to dry. Upon arrival inspected unit. Tested and found unit short cycling. Firing for 6-7 seconds then shutting off. Replaced burner assembly and heat sensor. Tested unit and unit is now cycling properly. If symptoms persist recommend replacing blower wheel, Operating thermostat, control, thermistor. Job complete"

Arrived onsite for unit not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code for wash motor failure. Ran test and confirmed motor failed. Found that motor was leaking internally and shorted. Unit left small puddle of water on floor. Took pics. Replaced motor and tested. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived onsite and repaired unit according to diagnosis. Tested. All checks good. Unit is now operating as designed.

Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete.

"Ive been on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, access valve, and went to add the coupler to the bottom side of the dryer. Found that I did not have a lokring kit sent with me. spoke to CS and was advised that I would need the Lovering kit in order to finish the job. Rescheduled the customer to 7/10 to finish the sealed system repair.; schdld next appmnt for 7/10 MON !"

"Arrived onsite for refrigerator not cooling. On interior the fc was 38? rc was 52? the customer told me that there was another appliance repair company that came out and said they were low on Freon. Gain access to the back of the unit and found the compressor temp was 95? to103? the unit had been at 38? degrees for a week now. Ordering a sealed system, no water leaks detected during service. ; ordrng 1 W11580057 (Compressor assembly) and 1 W11109499 (Drier) and 1 W11546605 (Evap)"

"Arrived on site for dryer that made a loud noise and wont rotate drum. Upon arrival confirmed issue and after disassembly of unit I found idler had worn down and broken belt. Used repair kit 4392065 to replaced rollers, idler, and belt. Found unit working and heating as designed. Call complete"

"Arrived on site and found saved error code FAE2, ran diagnostic cycle and Everything is running properly. Customer is experiencing poor wash results. Error code is for wax motor, Spoke with Techline and SW, Left wax motor unplugged. Discussed running hot water and correct detergent usage. If issue continues will need to bring back vent fan, UI, and replace wash motor. 7736763413"

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer making noises. Ran diagnostics and found that the basket was out of round and will need to be replaced. Office to reschedule when parts area available. Will also need to replace cam, belt and gearcase. No leaks where observed during service. ; ordrng 1 W10752719 (Basket)"

"Arrived on site. Per prev tech replaced evaporator thermistor,also replaced heater assembly due to harness connection."

"WFG320M0MS0 Arrived to inspect error code. I entered service test mode and found the F2E1 stored in memory. The customer advised the unit will randomly show the error and beep, sometimes in the middle of the night. I advised they can shut the power off to the unit and the breaker box, when not in use, to prevent nuisance error notifications. Office to order part and contact the customer to arrange return service. No gas leaks detected during service. ; ordrng 1 W11620481 (Control)"

"Arrived on site for dishwasher not dispensing rinse aid at all. Upon arrival confirmed issue and found dispenser harness in control not properly attached as well as dispenser still not opening up once power was restored. Replaced dispenser and retested unit. Found no leaks and rinse aid dispenser working as designed. Informed customer to hold high temp wash button for 5seconds, double tap start button before using cycle select to adjust dispenser and pressing start button to confirm selection. Unit working as designed call complete"

Arrived onsite for concern about check lint screen advisory. No error codes. and found unit operating as designed. Advised customer it would be adviseable to have the duct cleaned as it had not been done in recent memory.

"Ive done site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advised that the unit stop being able to open the dispenser bucket and they have not been able to dispense or receive ice out of the ice compartment. Found evidence of the fill cup, overflowing, causing water to freeze at the bottom of the, ice container. Went ahead and replace the icemaker in test of the unit. Found no leaks present during the field portion of the cycle on the unit operating as designed. Call complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and tested the unit and found unit operating as designed. Job completed.

Arrived on site for not making ice. Upon arrival inspected unit and is overflowing with ice. Customer states that the issue is not does not make ice but that it makes too much ice and does not stop producing. Found bail arm is not connected to ice maker. Re installed bail arm and test unit. Unit is operating as designed. No leaks present. Job complete

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not drying plastics or mugs. Tested unit and found unit heating and operating as designed. No leaks observed during service. Job completed."

"Arrived onsite for washer not working. On inspection found the wire for the pump was popped off. Fixed the pump tested the unit found the hot water was coming out slow, looked to make sure that sediment had not clogged it up it was clear. Replaced the valves and retested the valve, the hot was coming out faster. They threw in a load and it started to wash. No water leaks detected during service."

"Arrived on site to inspect refrigerator with frost build up in freezer section. Upon further inspection, customer advised they had frost build up in freezer section and they had cycled power to allow unit to defrost. Found the unit not installed and leveled properly and the freezer section cleaned out. Tested temperature in the freezer ad found it a 5 degrees. Also found the freezer door difficult to open. Using grease (WP 542638) from van stock, I greased the rails on the freezer rack and bottom drawer and tested. Leveled the unit and tested both RC doors and freezer drawer and all are closing properly. No water leaks observed during service, job completed."

"Arrived on site for no cool. Plugged unit into power source no lights no power to unit,removed compressor cover found power cord harness not installed to unit,connected power cord to liner harness unit powered on."

"Arrived on site. Compressor and fans running,weak to no frost pattern compressor extremely hot to the touch ordering sealed system parts. R600 unit and will need lockring kit; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 2hrs (2 hrs) and 1 R600 (R600) and 1 Lockringkit (Lock ring kit) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"Arrived on site for ice build up in top right corner. Found gasket not sealing,magnetic strip in gasket slipped preventing gasket seal soft rubber gasket not able to be remolded to seal. Replaced defective gasket remolded gasket checked door seal good."

Arrived on site for dishwasher not latching door correctly. Upon arrival confirmed issue and found back left side(top2bottom) had been dent3d in and was pressing lower rack against door preventing it from shutting. Found tub damaged and needing replacement. Will need office to reschedule once availability of part is known for at least 2 hr repair for W11409866 tub.; ordrng 1 W11409866 (Tub)

"WETLV27HW2 Arrived to inspect no fill. I found F8E1 stored in memory and tested. There was no valve actuation on either the hot or cold and I could not feel or hear the solenoids humming, as expected. The circuit, tested from the control side showed open to the valves. I inspected the harness and found the final connector (not depicted within the diagram) unplugged and after reseating it, the issue was resolved. I calibrated and tested the unit, operational test good, no leaks observed during service."

Arrived onsite for a washer the has stoped competing a full cycle. Upon inspection I found that the unit would not spin. I replace the gearcase and the actuator. And tested the unit and found the unit operating as designed

Arrived on site to test unit for no power. Found terminal block wired correctly. Found breaker was tripped. Cycled breaker and unit now working as designed. Advised customer to have contractor replace faulty breaker. Job complete.

Arrived on site for no ice. Ran diagnostics E5 error code diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

Arrived onsite and found unit operating with insufficient voltage at the wall. Only showing 75 volts across l1 to l2. Maintenance will follow up to restore power supply

Arrived onsite to replace faulty motor. Replaced sump and motor assembly. Customers installers will be onsite to re-install unit. Job complete

"Arrived on site to diagnose dryer that was not drying clothes quickly. Examined unit and tested. I found the temperature setting set to low, 1 setting above air. I changed to hot and ran temps. I found unit proper cycling and hot temps in drum. Unit working as designed and just needed the temp setting bumped. Office to collect diagnostic fee from card on file. Repair completed."

Arrrived onsite and replaced the motor and belt. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer would fill and do nothing after. Entered diagnostic and retrieved error codeF7E4 F7E1. Tilted unit backwards and found the actuator connector disconnected. Unit is now operating as designed and no leaks where observed during service. Job completed."

"Arrived on site for center burner not operating. Upon arrival, inspected unit and found center burner is blocked with debris. Cleared debris and test unit. Unit is operating as designed. Job complete"

Arrived on site and inspected dishwasher and found sound insulation is missing. Cabinet to the right of the dishwasher has signs of water damage and customer had run dishwasher previous evening. There is no water underneath dishwasher and no Visible signs of leaking. Ran diagnostic cycle and did not find any leaking. will bring back sound insulation blanket but reason for damage to cabinet is unknown.; ordrng 1 W11124383 (Sound blanket)

"Arrived on site and found glass inside drain pump, after clearing dishwasher will drain properly, job complete"

"Arrived on site for u it not going past sense cycle. Upon arrival confirmed issue and found f7e7,f7e6, f7e1, and f8e1 in diagnostics. Found capacitor, actuator and inlet valve all failing and replaced all 3 parts. Reassembled and tested 7nit found no failures or leaks. Call complete"

Arrived onsite for water filter not ejecting. Upon arrival inspected unit. Found housing failed. Replaced housing and secured ejector. Tested and unit is functioning properly. Job complete

Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found unit not filling with any water in diagnostics. Found valve failing. Tested ice machine and found no leaks and unit cycling through creat8ng ice as designed. Call comply

"WTW4655JW2 Arrived to inspect no agitate and burning odor. I found the agitator had detached from the wash plate and stripped out the engagement cogs. The wash plate, agitator and bolt will require replacement and I am also setting the gear case parts for return, in case of need. No leaks observed during service. Office to contact the customer to arrange return service.; ordrng 1 W11397111 (Wash Plate) and 1 W10836692 (Agitator) and 1 W11223765 (Bolt)"

Arrived onsite for dishes not completely dried and water left at the end of a cycle. Upon arrival inspected unit. Found customer has not been using rinse aid. Instructed customer on benefits of rinse aid and how to obtain optimal was performance. Also advised customer on plasticwares poor drying performance. Unit is performing as designed. Job complete.

"Arrived on site. Found fresh food door sagging and not sealing to cabinet,removed door added washers to hinge reinstalled door checked door seal good. ; used 2 WP487802 (Washer) from stock"

Arrived onsite for a refrigerator with a broken mullion. Upon inspection I found that the mullion hinges were broken; ordrng 2 241779401 (HINGE-MULLION)s

Arrived on site for oven tripping breaker. Upon arrival unit is already pulled away from the wall. customer states that the cooktop is ok only the oven trips the breaker. Test unit by preheating oven to 350. Unit has preheated and began cooking cycles without tripping breaker. Customer states that it does not happen all the time and only intermittent. Gave customer service pointer # W11525530 for breaker Tripping nuisance . Customer will contact Square D. Cannot duplicate the issue at this time job complete

Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found partial frost pattern on evaporator. Checked running pressure and recorded -10/110. Compressor pulling .7amps. Spoke with SW and found that unit may have low charge. Bumped refrigerant and pressure stabilized at 0/135psi. Frost pattern improved. Customer will monitor over 24 hrs. Job complete

Arrived onsite for unit not heating . Upon arrival inspected unit. Ran test and monitored heating circuit. Found igniter glowing but no ignition. Found failed sensor. Replaced and tested unit is now heating properly. Job complete

"1408Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Found unit was plugged into an outlet where the disposal was plugged into and would only power on when the switch was flipped. Notified customer that dishwasher will need its own dedicated line. Did leave plugged in to run test and dishwasher is functioning properly.

"Arrived onsite for unit not cooling in either compartment. Unit R600. Lights and fans are functioning. Inspected and found oil stains on compressor compartment floor. Took pics. Found that manufacturer lokring failed allowing refrigerant and oil to leak out. Left unit unplugged as to not cause more damage. Unit will need compressor replacement and to correct manufacture lokring. Ordering compressor, dryer, access valve, R600, and nitrogen. Tech to watch for signs of contamination due to long periods of running flat system. Copper cap tube. Office to reschedule. ; ordrng 1 2hrs (2hrs) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

Arrived on site for wash hard to start . Customer instructed on holding start button down for light count down . No water leaks detected at this time . Job complete

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue and found rollers grinding when rotated. Installed repair kit(4392065) and found noise no longer present and unit workin as designed. Call complete

"Arrived on site. Found ui unresponsive and constantly beeping,attempted to reset ui unresponsive power cycled unit same issue held reset buttons down multiple times unit finally cleared ui responsive.

"Arrived onsite for an ice machine making a screeching noise when making ice. On arrival I found ice pushing the door open and the bin overfilled. The machine was making the noise on arrival the customer was hearing. I found the reservoir out of water and the pump still running. I found the bin thermistor out of range causing the bin overfill and I replaced the WLS for the unit not going into harvest. I tested the machine and the reservoir is overfilling and the WLS is not recognizing its full but the unit did go into harvest when the water got to the correct level in the reservoir. I found the ice jagged on the right side and catching on the grid when sliding off because the distributor tube isnt passing water correctly. I also found the pump harness corroded. The control, distributor tube, pump harness, and bin thermistor need to be replaced. Ordering WPW10485955 pump harness, W11034363 control, WPW10511923 bin thermistor, and parts authorization. Office to RS.; ordrng 1 WPW10485955 (Pump harness) and 1 WPW10511923 (Bin thermistor) and 1 W11034363 (Control) and 1 Partsauthorization (Parts authorization)"

Arrived onsite for unit control panel damaged. Replaced damaged panel. Tested unit and unit is functioning properly. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customerd did not have refrigerator defrosted at arrival. Replaced compressor and drier. I charged the system with nitrogen and inspected for leaks and found no leaks on the evaporator. Vacuumed the system for about 20 min and monitored my gauges and so no loss of vacuum. I charged the unit up with 56g R600. I asked the customer to fully defrost the unit for about 24hrs to allow all the ice to melt. Then allow 24 hrs to cool after powering back up. Job completed."

Arrived on site for door hard to open and close . Found one of the link had come out of position . Repositioned link . Door is opening as normal.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the igniter and tested the unit. The unit began to heat and operate as designed.

"Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections, has a hole in the ice container, and its making a popping sound when the right hand refrigerator door opens all the way. Inspected unit and work area. Did confirm all three customer complaints and replaced the freezer module. Found the lights in the freezer and refrigerator section began to illuminate and operate as designed. Replaced the ice container due to the broken container. Also checked the right hand door to see what was going on underneath at the bottom side of the hinge. Found at the bottom side of the hinge was rotating at the last half inch of the door opening. Removed the right hand door and checked the hinge. Found that the not fully screwed into the hinge. Tightened the door cam and reassembled the unit. Swung the door open multiple times without the unit dropping in popping. The unit is now working as designed. Call complete."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested each component. I found the valve not dispensing water into the reservoir. I poured some water into the reservoir to test the pumps, evaporator/compressor and grid cutter and all are operating as designed. I removed and replaced the valve and retested and very little water dispensed from the valve. I pulled the unit out to inspect the water line and I closed the inlet valve and removed the water hose from the water line to the unit. I turned the valve on and found very little water coming from the valve at the wall.

Arrived on site for washer tripping breaker. Upon arrival confirmed issue and found breaker tripped. Reset power and found no errors in diagnostics. Found Drain motor: 1.05amps when on and at 20.1ohms. Motor at 5.0ohms and no wiring damage or mis wiring. Ran quick wash cycle and videos washer tripping breaker during drain/spin with only 5.4amps. Called techline and reported findings sr# 7736716798. Was instructed to have customer find why breaker is tripping and possibly replace breaker. Emailed video to customer of breaker failing during end of cycle. Call complete

"Arrived on site to test unit for not heating, tested unit found igniter disconnected, connected and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for refrigerator not cooling in the RC section. Unit had defrost issues. Tested the heater and found it operating as designed, tested the fan motor and found good voltage to the fan but bad fan motor. Unit it full of ice and will require to be defrosted. I asked the customer to defrost it 2 days before returning service.

"Arrived onsite for unit making noise. Upon arrival inspected unit. Customer had video of unit making a noise and the rinse and lock led blinking. The unit then resumed normal operation. Customer stated washes once a week approximately 5 loads and one of those loads has this issue. Ran diagnostics and found no stored error codes. Ran auto cycle and all passed without issue. Failure is intermittent, to the point that if left alone the unit will resume functioning and complete the cycle. Customer describes it as a sort of pause in the cycle. Unable to duplicate error and cannot pinpoint source via video. Since leds are blinking recommended ordering and replacing control. Power cycled and calibrated before leaving. Customer will monitor performance over weekend. Office to reschedule ; ordrng 1 W11498797 (Control)"

Arrived onsite for a washer that would not complete wash cycle and will at time make noise and selections on its own. Upon arrival I installed the new console and the control and tested the unit several times and found that unit operating as designed.

Arrived on site for a washing machine that is not starting cycles intermittently. Inspected unit and work area. Customer advised theyve had several loads where the unit will not start when they press the start button and they are having to unplug and replug the unit in. Ran it through diagnostics and found an F5 E1 (lid switch fault) error code. Test of the unit several times locking the lead in town the unit locking and unlocking lid intermittently. Went ahead and replaced the latch and tested unit. Unit began to work and operate as designed. Call complete.

"Arrived on site to diagnose dryer that was popping the breaker periodically. Customer advised that unit was not fully compatible with new style breakers (GFCI). I ran an Amp draw on the unit after confirming proper wiring hookups. Breaker is 30a. I monitored Amp draw under load, and with a towel load. I found the unit did not draw over 27a max when it was fully loaded and hot, indicating the tripping breaker is likely due to known incompatibility with GFCI breakers. Unit working as designed.

Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that most loads seem to go off balance no matter what she does whether it is a light or a heavy duty load. Ran the unit through diagnostics and could not get the unit to spin abnormally. Tested the shocks and found the shocks a little bit loose. Checked in on Ethan and did find the shocks a little worn. Replaced the shocks and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite to replace faulty valve. While attempting repair found valve was bent causing a gap in the valve tube. Sent pictures to office. Will need to reorder valve . Office to inspect valve before appointment.

"Arrived on site for oven not heating or only getting to 180. Ran diagnostics , no error codes . Pulled unit out and checked bake and broil elements . Both checked normal. Did find sensor off on resistance readings . Replaced sensor (W10859573) . Ran preheat , checked voltage while heating . Unit heating properly . No other issues found . ; ordrng 1 W10859573 (Sensor probe)"

Arrived on site to test unit for lights not working. Replaced all modules using s-code S84638. Unit now working as designed. Job complete.

"Arrived on site to test unit for error f1e1. Verified error and replaced control, tested to 350 with no issues. Job complete."

Arrived on site to follow up on washer gearcase repair. I was able to separate the washplate from the gearcase shaft using a hammer and punch. Had to heat and hammer out gearcase due to excessive rust. I was able to install a near gearcase and verified proper function. Repair completed. No water leaks found.

Arrived onsite for a dryer that is making a rattling noise. Upon inspection I found that the noise was coming from a foreign object that was stuck in the blower wheel housing I removed the object and tested the unit and found the unit operating as designed.

"Arrived onsite for a MW that exploded upon inspection I found that the door glass was cracked and shattered see pictures, the door will need to be replaced to repair the unit. I connected safety and told them of my findings ; ordrng 1 W11117588 (DOOR/MW)"

"Arrived on site for not cooling. Upon arrival inspected unit and is cooling Corey . Customer states that the issue is unit has continued icemaker issues. Found ice container is frozen and stuck . Thawed ice enough to remove container and ice maker. Found ice maker is missing fill cup insert ( uploaded picture on SD)and causing water to miss ice tray and pour into other components. Need to replace fill cup. Order fill cup, along with icemaker and fill tube office to reschedule ; ordrng 1 WPW10121434 (Fill cup insert) and 1 WPW10190981 (Icemaker) and 1 W11415785 (Water tube)"

Arrived on site for sparking when not in use. Upon arrival confirmed issue and found knob switchs all working as designed. Replaced spark module and found igniters on cooktop quit sparking randomly. Tested range and found it working as designed. Call complete ; ordrng 1 Cnote (Tg needs to call safety!)

"Arrived on site to replace previously diagnosed RH And Center value manifolds replaced and tested all joints with bubble solution and gas detector, and found leak is no longer there, unit is running as designed, job complete"

Arrived on site for vent not performing . Ran flow test and unit is venting properly . Did recommend cleaning greas filters . . Job complete

"Arrived onsite for a refrigerator with the LEDs not working. On arrival I found all the LED lights working as designed. The customer stated when he called in he told the call taker the lights on the deli UI were not working and the unit trips the breaker at least once a day. I found the orange wire in the deli harness broken. I found digits missing on the main UI and when selections were made the breaker would trip. The customer also stated the upper pan in the freezer keeps popping off because the bracket comes off the left side. I found the bin door and sides broken and the bin not fitting in the slides correctly. Ordering parts authorization, W11131390 Bracket LH, W11161915 Bracket RH, W11387053 Freezer bin, W11170612 wire harness, W11330971 UI control. Office to RS.; ordrng 1 W11131390 (Bracket LH) and 1 W11161915 (Bracket RH) and 1 W11170612 (Wire harness) and 1 W11387053 (Freezer Bin) and 1 W11330971 (UI control) and 1 PartsAuthorization (Parts Authorization)"

"Arrived onsite for a rang with a front left burner that takes too long to ignite and at times would not, upon inspection I found the to be true I adjusted the burner and the cap and found no change I am ordering the burner head and cap. Office to reschedule ; ordrng 1 WPW10515455 (BURNR-HEAD) and 1 WPW10183368 (CAP-BURNER)"

Arrived onsite for previously diagnosed parts. Installed the turntable motor. Tested the unit for 2 minutes and test the heat of the water at the end of the w minutes. It was 196? the unit is operating as designed.

Arrived onsite for IM not working. On inspection found that the IM is working but was not dispensing ice. On further inspection found that the ice was clumped together and not allowing the cubes to come out. I broke the ice up and now the cubes are being dispense out of the dispenser. No water leaks detected during service.

"Arrived on site for refrigerator freezing and clumping ice in ice bin and not allowing it to dispense. Upon arrival confirmed issue and found ice door seperator WPW10353552 leaking air into ice bin as well as WPW10351019 extension, WPW10378254 bail arm missing from unit and causing it to over fill. Replaced WPW10353552 seperator and found leak gone and will need office to reschedule once availability of parts is known.; ordrng 1 WPW10351019 (Bail arm extension) and 1 WPW10378254 (Bail arm)"

Arrived onsite for previously diagnosed parts. Installed the mounting brackets on the dishwasher due to it being unsafe not to have the unit mount to the cabinets. The unit is operating as designed and no water leaks detected during service.

"Arrived on site for cooling issue in fresh food section. No ice build up on evaporator cover fan running diagnosed a defective control,replaced control powered unit on compressor and fans powered on checked air flow good. used 1 WPW10503278 (Control) from stock"

"Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3, F7E1 & F8E2. Cleared the codes and continued with testing. Once the unit dispensed water into the tub, the sump/motor assembly failed to come on (F4E3). I advanced through testing and the dispenser and element operated as designed and the drain pump struggled to pump the water out (F8E2). I advised the tenant of my findings.No water leaks observed during service, job completed."

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit not heating. Found the vent not flowing properly. I also found the cutoff thermostat open. Replaced the part needed and tested unit is now heating as designed. I explained to customer they need to get someone out to clean the vent. I advised the customer not to use the dryer. Job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, turned the unit and tested in diagnostics and found all components operating as designed except for the heat valve not staying on long enough. Ran the unit through a normal cycle and tested voltage to the heat valve solenoid and got 122V, but it s not staying on long enough to make the slab of ice sweat and slide off the evaporator and the recirculating pump will come on and the water flow pushes the slab off the evaporator onto the grid cutter. I am ordering the solenoid, gas valve, main control, pump harness, compressor, non-UV drier, access valve, evaporator, and CNOTE-2 HOUR JOB and office to schedule return service. Unit left turned off and no water leaks observed during service.; ordrng 1 WPW10218037 (Evaporator) and 1 W11126268 (Pump harness) and 1 W11034363 (Main control) and 1 WPW10605286 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W10843121 (Non UV drier) and 1 WP759113 (Gas valve) and 1 WPW10206473 (Solenoid) and 1 CNOTE (2 HOUR JOB)"

Arrived on site for no ice. Removed bucket found crimped water line repaired line ran icemaker test passed harvest icemaker filled with water

Arrived on site to test unit for no ice production. Struggled with ice bin for about a hour and unable to remove without causing damage. Customer stated she would contact JennAir as its been an ongoing issue with ice bin and ice maker.

"ART308FFDM10 Arrived to inspect no ice. I found the harness disconnected at the mid point and corrected. During testing, I found the water supply line at the back of the ice maker inlet was spraying. I removed a damaged section of line and reinstalled into the dispenser assembly. I tested and the unit operated as designed. No leaks observed after repair completed."