Near Leander, TX 78641
Tyler B.
Job Details:
02/05/2020
REFRIGERATOR LG LFC24770ST/03
"Arrived to install previously ordered parts,will need to return with correct parts, to c9mplete ; ordrng 1 ADJ73712906 (DUCT) and 1 CNOTE (OFFICE RS) and 1 EAU63103209 (FAN) and 1 EBD60925804 (RF THERM) and 1 EBR81182793 (PCB)"
Near Seguin, TX 78155
Robert
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arrived onsite to replace parts previously ordered. Replaced evaporator motor. And tested refrigerator. Everything is working properly. Ordering parts for fan grille. ; ordrng 1 W10871842 (grille)
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/05/2020
OVEN AMANA AER6303MFS2
"Arrived on site for oven door not closing. Removed door and disassembled. Found spring loaded hinge broken. Inspected receivers and found no signs of failure, will return with if needed. ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299225 (HINGE)"
Near Briarcliff, TX 78669
Brandon
Job Details:
02/05/2020
OVEN KITCHENAID KOST100ESS03
"Arrived on site for customer complaint of error code f2e0 after a power outage, I disconnected the UI console and checked wiring, I plugged console back in, unit tested good."
Near Waco, TX 76708
Jonathan M
Job Details:
02/05/2020
DISHWASHER KITCHENAID KDTM354EBS3
"Arrived on site for dishwasher that would not close properly. Inspected unit and work area. Found right hinge bent. Replaced hinge and reset feet level. Unit began to operate as designed. Call complete."
Near San Marcos, TX 78666
Richard
Job Details:
02/05/2020
OVEN KITCHENAID KODE507EWH04
Arrived onsite for the oven door not closing properly. Upon inspection of the new glass door that was ordered customer saw the gap on the corner edges and was not happy with it. Wants me to reorder glass door. Took pictures. Customer will contact whirlpool customer service department to address there concerns. Reordered parts and office to schedule.; ordrng 1 W10669415 (brkt-glass) and 1 W10774422 (glass-door) and 1 WPW10320793 (frame-glas)
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00
"(DS) Arrived on site for refrigerator not cooling properly. Inspected unit and work area, found ice build up on the evaporator in the fresh food side of the unit. Ran diagnostics mode performed a defrost cycle, Fc heating element activated. Found defrost sensor out of range. Informed customer about defrosting the unit prior to our return visit. Had customer sign defrost waiver. ; ordrng 1 W10316760 (thermistor KIT) and 1 W10822641 (UI) and 1 W11098695 (FAN ASSEMBLY )"
Near Waco, TX 76708
Jonathan M
Job Details:
02/05/2020
WASHER MAYTAG MHW6630HW0
Arrived on site for washer that was overflowing in the drawer. Inspected unit and work area. Found water in the bleach and fabric softener holders inside the dispenser drawer. Customer stated the drawer doesn’t leak but she didn’t know if it was normal to have that much water or liquid after a cycle. Advised customer this is normal operation and that the water would siphon into the drum once it reached the drain hole. Ran unit through diagnostics and found no errors. Unit is working as designed. Call complete.
Near Austin, TX 78750
David Z
Job Details:
02/05/2020
WASHER WHIRLPOOL WTW5000DW2
". arrived on site to diagnose washer that was stopping during cycles. On arrival found unit had no power going to it. When moving the plug in the wall you can hear solenoids clicking, but power doesn’t stay. I’m able to wiggle the plug to get it to go into diag mode, but if you wiggle after power cuts. Called talk line and talked to Butch, SR7727063187. Tested unit with extension cord to another outlet and did not have any power issues and wiggling plug doesn’t cut power. Customer informed the issue is with the outlet for the unit, and they should have it resolved by an electrician. No repair needed at this time, instruct only. T
Near Georgetown, TX 78628
Andy
Job Details:
02/05/2020
MICROWAVE WHIRLPOOL WMH73521CS5
Arrived on site for microwave light will not turn off. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/05/2020
DRYER LG DLEX3570W
"Arrived on site for dryer not tumbling properly. Inspected unit and work area. Put in diagnostics mode tested operation. Found dryer not tumbling properly under load. Customer approved Installation of the new motor, installed motor, tested operation and was getting the same failure was happening. Tested voltage under load, was getting 200 volts from L1 to neutral, and 36 volts from L2 to neutral. Informed customer they need to contact electrician for voltage issue. Removed the new motor and installed customers original motor.
Near Georgetown, TX 78626
Andy
Job Details:
02/05/2020
OVEN WHIRLPOOL WOS72EC0HS01
Arrived on site for oven panel not working. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Briarcliff, TX 78669
Brandon
Job Details:
02/05/2020
REFRIGERATOR LG LSXS26366S/00
"Arrived on site for customer complaint of no ice production, found the auger motor was disconnected Found unit would not produce ice with auger being disconnected. I explained this to customer and gave the option of replacing the control board or reconnecting the auger motor, she chose to leave unit as is and move on."
Near Cedar Park, TX 78613
Lou
Job Details:
02/05/2020
OVEN WHIRLPOOL WOS72EC0HS01
"arrived on site to inspect wall oven display. Upon further inspection, I found the unit powered up but no display. Cycled the power and the display came on, but due to this failure, I removed and replaced the UI console and tested. Unit is operating as designed. I recommended that the customer get the Whirlpool app on their phone and connect the unit to WiFi. I provided information to the Connect team- 866-333-4591 so the customer could contact them if needed. Job completed."
Near Austin, TX 78717
Tyler B.
Job Details:
02/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
"Arrived to inspect unit with power issue, found no issues with power, found touch very laggy, found microwave workin but was not able to cancel now frozen screen u it will need console replaced ; ordrng 1 W11297728 (console)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/05/2020
COOKTOP WHIRLPOOL WCG55US6HS00
"(DS) Arrived on site for cook top producing to high/low of a flame. Inspected unit and work area, found valve stems not adjusted properly . Adjusted valve stems. All tested good."
Near Austin, TX 78741
Luis
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
Arrived on site for no cool in fresh food. Removed cover found ice in cover blocking fan blade,no ice on evaporator. Cleared ice,added adhesive to large gaps between liner and cabinet. Powered unit on good air flow"
Near Killeen, TX 76549
Al
Job Details:
02/05/2020
DRYER WHIRLPOOL WED5000DW2
Arrived to inspect dryer not powering on.Checked voltage at the outlet and at the unit.Al checked within range.Checked continuity on fuse and fuse was defective.Removed and replaced both the fuse and timer.Reassembled and unit tested as designed.Job complete
Near Pflugerville, TX 78660
Paul
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05
Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the unit with an aluminum capillary tube and was not sent with a Lokring kit.
Near Austin, TX 78749
Luis
Job Details:
02/05/2020
REFRIGERATOR LG LSXS26326S/01
"Arrived on site for a faulty compressor. Installed a new compressor and filter drier,vacuumed system down. Installed a new main pcb,installed update with jig,recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78704
Jacob
Job Details:
02/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived onsite to replace door. Ordered from previous tech. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the temp settings for the freezer on the coldest setting and the fresh foods section on the recommended tested the ice maker in diagnostics and it is functioning and I tested the fill tube and no water came out of it. I found that the fill tube is frozen. I was able to get the fill tube cleared and rested the fill tube and it dispensed water into the IM tray. I recommended to the customer to keep the freezer setting on the factory setting of 3 and if it freezes again to turn it down to 2. No water leaks observed during service, job completed."
Near Austin, TX 78733
Jacob
Job Details:
02/05/2020
WASHER MAYTAG MHW5630HW0
Arrived onsite for unit giving error code F4E1. Called Techline. Got SR#7727056950. Suggested to replace Wireing harness and possibly heater sensor ordered parts. Rescheduled with customer. Customer has lbh; ordrng 1 W11314664 (heater) and 1 W11314680 (harns-wire)
Near Austin, TX 78744
Kevin
Job Details:
02/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03
Arrived on site and inspected oven and found handle is scratched A new handle is not on site and will need to be ordered. 1 W11110499 (hndle-door)
Near Round Rock, TX 78665
Andy
Job Details:
02/05/2020
OVEN KITCHENAID KEBS207ESS00
"Arrived on site for oven not heating lower oven but top oven is working. Pulled unit out and and tested voltage at bake and broil elements with lower oven on in bake and also at broil and found no voltage going to either element. Tested fuses and checked good. Found failed control (Without power supply) I made customer aware that the high heat could have damaged the control. I stated to customer that we installed the fuse and broil element only.
Near Liberty Hill, TX 78642
James
Job Details:
02/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived on site and tested operation. Found no faults in memory and unit functioning properly in diagnostics. Started a normal cycle and found 14 minutes into the cycle the unit tripped the breaker. Found owi has shorted again and control very warm. Installed new owi and control. Ran cycle again and unit is now running properly. Job complete
Near Cedar Park, TX 78613
Tyler B.
Job Details:
02/05/2020
RANGE WHIRLPOOL WFE320M0ES0
"Arrived to inspect unit with no light, found control not sending voltage to light. Will need control to complete ; ordrng 1 CNOTE (OFFICE RS) and 1 W11122560 (cntrl-elec)"
Near Cedar Park, TX 78613
James
Job Details:
02/05/2020
REFRIGERATOR IKEA IK8FXNGFDM01
Arrived on site and tested operation. Found freezer at 42 and fresh food at 48. Inspected evaporator for dye and found none. Accessed compressor and inspected for dye and found none. Tested drier and access valve for dye in system with paper towel and found dye is in the system. Unit has an internal leak and I will need to contact tech line to document. ;
Near Leander, TX 78641
Tyler B.
Job Details:
02/05/2020
DISHWASHER KITCHENAID KDTE254ESS
"Arrived to inspect unit with manifold malfunction, found seal came off back of manifold, replaced manifold and found main cause to be from broken adjusters that would require replacement ; ordrng 1 CNOTE (PART AUTHO ) and 2 WPW10546503 (adjuster)s"
Near Austin, TX 78756
Cliff
Job Details:
02/05/2020
WASHER WHIRLPOOL CAE2765FQ0
Arrived on site to diagnose a washer that is not completing cycles. Tested unit and found unit not calibrated after previous repair. Recalibrated unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Temple, TX 76502
Jonathan M
Job Details:
02/05/2020
MICROWAVE MAYTAG MMV4206FZ2
Arrived on site for microwave that was not registering as closed intermittently. Inspected unit and work area. Found interlocks bad. Replaced both inner locks but found microswitch bad. Ordered new microswitch .; ordrng 1 W10727360 (microswitch)
Near Georgetown, TX 78628
Andy
Job Details:
02/05/2020
WASHER WHIRLPOOL WFW72HEDW0
"Arrived on site for washer door latch issues. Tested and inspected unit and found failed door latch.Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. ordrng 1 SEENOTE (OFFICE TO CONTACT )"
Near Austin, TX 78738
Brandon
Job Details:
02/05/2020
COOKTOP WHIRLPOOL KCGS556ESS02
"Arrived on site for customer complaint of flames not high enough, found faulty regulator, I replaced regulator, unit tested good."
Near Austin, TX 78738
Brandon
Job Details:
02/05/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for customer complaint of unit leaking from ice maker, found faulty ice maker, I replaced ice maker, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details:
02/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"arrived on site to inspect dishwasher hinges. Upon further inspection, I found the unit pulled from the cabinets and the door wasn’t seated on the hinge mount correctly. I was able to get the door put back on the hinge mount correctly and the spring and door cable attached to the hinge. Tested the unit and it’s operating as designed. I advised the customer that due to the cabinetry I could not install the unit back into the cabinets due to the unit not fitting and the risk of damaging the unit since it was uninstalled upon my arrival. Recommended that they have their installers come and install it. No water leaks observed during service, job completed."
Near Austin, TX 78747
Kevin
Job Details:
02/05/2020
WASHER MAYTAG MVWB765FW3
Arrived on site and ran all washer functions in manual test cycles and found noise customer is experiencing during the agitation cycle is the same noise they have videos of after all prior visits. Washer makes a clicking noise at the end of the agitation movement, cycle is still completing.
Near Pflugerville, TX 78660
Wesley
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Arrived onsite to call techline to report a foamed in drain. Spoke with Chris who said to try to clear the drain. Attempted to clear the drain. Unit still clogged. Called CS. Was advised to replace grommets to repair. ; ordrng 1 WP2304888 (fitting)
Near Cedar Park, TX 78613
Tyler B.
Job Details:
02/05/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
"Arrived to replaced previously ordered parts. Removed cover and corrected thermostat location, but will need to return with new cover and harness. , removed and replaced control and no errors found. ; ordrng 1 CNOTE (OFFICE RS, SOONER SERVICE IF POSSIBLE ) and 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)"
Near Kempner, TX 76539
Al
Job Details:
02/05/2020
DRYER MAYTAG MEDB765FW0
Arrived to inspect longer drying time issues.Confirmed the unit was operational.Noticed the saved dry level was at the factory adjusted 2 instead of 4.Adjusted the dryness level and unit now operates as designed.Job complete
Near Austin, TX 78730
David Z
Job Details:
02/05/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on site to diagnose oven that was not preheating and erroring out. Performed diagnostics and found F8E0 upper cooling fan speed, F6E4 ui to control state status, F8E1 lower cooling fan speed. Attempted to preheat unit with it pulled out of the wall and lid off to verify fan operation. Found upper fan was not coming at all. Replaced Hv control and retested. Was able to get unit to properly preheat with no errors present. Tested upper oven to 450 and lower to 300. If error comes back after it is recommended to replace UI and appliance manager control to resolve the F6E4 if main Hv control doesn’t stick. Call complete."
Near Killeen, TX 76549
Al
Job Details:
02/05/2020
OVEN WHIRLPOOL WFC150M0EB3
"Arrived to inspect range oven not heating.Checked all burners and all worked.Powered on oven and unit didn’t heat.Checked bake and broil elements and both had continuity.Checked the fuse and it also checked good.Removed and replaced the control, reassembled and unit tested as designed and began to heat.Customer satisfied.Job complete"
Near Georgetown, TX 78628
Andy
Job Details:
02/05/2020
DISHWASHER WHIRLPOOL DU1345XTVQ2
Arrived on site for dishwasher leaking water. Tested and inspected unit and found failed warped door gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Instructed customer to keep an eye on unit to be safe. Customer paid in full by check.
Near Austin, TX 78739
Kevin
Job Details:
02/05/2020
WINE COOLER KITCHENAID KUWL304ESS00
"Arrived on site and inspected wine cooler and found interior lights are on, UI lights are all on, condensor fan is running and evaporator fan is running. Spoke with techline and they recommended replacing control board. After replacing UI is functioning and requested that customer monitor cooler for correct operation. Job complete"
Near Seguin, TX 78155
Robert
Job Details:
02/05/2020
WASHER MAYTAG MHW6630HW0
Arrived onsite for washer not filling properly. Ran diagnostics and found error code f0 e2 over sudds error. Ran test cycle and found water filling to proper level but also found sudds present even though the soap dispenser was empty. Recommend reducing the amount of soap being used and switching to pods. Ran washer through clean cycle. Complete
Near Round Rock, TX 78665
Wesley
Job Details:
02/05/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
Arrived on site and installed UI and control. No need for the thermistors as they are ohming properly at control. All checks good. Unit is now operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details:
02/05/2020
DISHWASHER KITCHENAID KDTM404ESS1
"arrived on site to inspect dishwasher spray arms. Upon further inspection, the customer handed me the top spray arm and the retainer. I found the retainer was broken and the broken piece was stuck the spray arm. I installed a new spray arm and retainer. Also found the lower spray arm not attached. I reattached it and tested the unit. Unit is operating as designed. When opening the door, I could hear a popping noise. I removed the outer door panel and found the vapor barrier was rubbing the lip of the reservoir. I adjusted the barrier and tested and the popping stopped. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Smithville, TX 78957
Scott
Job Details:
02/05/2020
RANGE GE ZGP366LR5SS
"Arrived on site for oven not lighting . Broil igniter would light , bake wouldn’t . Getting voltage to igniter . Found small crack in ceramic . Replaced igniter . Preheated oven . All checked normal . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78744
Richard
Job Details:
02/05/2020
WASHER WHIRLPOOL WTW5000DW1
Arrived onsite for the washer not working properly. Ran diagnostics and found no error codes. Ran an automatic cycle and washer works good. Customer was expecting the washer to fill up all the way with water like the old washer did. Explained to customer how this washer works and how it conserves water and that it will not fill up all the way. Complete
Near Woodway, TX 76712
Jonathan M
Job Details:
02/05/2020
WASHER MAYTAG MVWB865GW0
Arrived on site to install previously diagnosed parts. Replaced both agitator in basket and tested unit. Unit is working as designed. Ran a calibration cycle and call complete.
Near San Marcos, TX 78666
Richard
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Arrived onsite for the refrigerator defrost element not working properly. Customer to a video of the freezer defrost element coming on and it’s slightly red in color. Advised customer that this is a normal situation. The defrost element will get a glowing orange color while defrosting the evaporator. Inspected defrost element and it looks good. Nothing abnormal about it. Complete
Near Austin, TX 78758
Cliff
Job Details:
02/05/2020
DRYER MAYTAG MEDB835DC4
Arrived on site to diagnose a dryer that is giving airflow error code. Tested unit and found external venting restricted causing errors. Advised homeowner on findings and recommended a duct cleaning company to correct the issue.
Near Austin, TX 78701
Jacob
Job Details:
02/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Arrived onsite for ice maker no dispensing/ making ice. Saw that agitator on ice maker was broken. Replaced ice bin as ordered from previous tech. Tested unit. Unit test good. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details:
02/05/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02
"arrived on site to inspect refrigerator no cool. Upon further inspection, i f und the unit pulled out from the wall and unplugged. Plugged the unit and ran test #4 in diagnostics. Removed both evaporator covers and found a large amount of mod buildup on the RC Evap cover. During step #4 of that #4 the RC evaporator never cooled and in step #5, the FC evaporator never cooled. . No water leaks observed during service, unit left unplugged, job completed."
Near Santa Clara, TX 78124
Robert
Job Details:
02/05/2020
OVEN WHIRLPOOL WOS72EC0HS01
Arrived onsite for oven control panel not working. Upon inspection we found that the control panel is non responsive. Changed control panel and tested unit. Everything is working properly. Complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/05/2020
DISHWASHER WHIRLPOOL WDT710PAYM2
"Arrived on site for dishwasher leaking out the gasket and steam coming out the top. Inspected unit and work area. Found spray arm was clogged, cleared the clogged spray arm. Tested operation problem still existed. Found service pointer (W105450045) replaced gasket and strike plate according to service pointer. Tested operation , all tested good. Missing 3 upper panel screws, will need to replace screws.. ; ordrng 3 PARTRESEARCH (UPPER PANEL SCREWS )s"
Near Bertram, TX 78605
James
Job Details:
02/04/2020
DRYER MAYTAG MEDB835DW4
Arrived on site and customer asked for door to be reversed.. Tested function and found to be good. Job complete
Near Horseshoe Bay, TX 78657
James
Job Details:
02/04/2020
DRYER WHIRLPOOL WED5800SW0
Arrived on site and tested operation. Found temp rises to 258 degrees when set to any heat and temperatures drop very slowly. Loosened clap on vent hose to remove hose and the vent hose popped off. Without unit connected to vent the temperatures cycle properly on each selection. Tested on air dry and inspected exterior vent and found very little air flow. Instructed customer that the vent in the wall going outside is restricted and should be cleared before using unit due to fire hazard. Job complete
Near Harker Heights, TX 76548
Al
Job Details:
02/04/2020
DRYER MAYTAG MEDB835DW4
Arrived to inspect door issues.Confirmed the complaint Removed and replaced the catch and tightened the strike.Unit now operates as designed.Job completePart was the same one replaced on last visit.
Near Lago Vista, TX 78645
Lou
Job Details:
02/04/2020
MICROWAVE FRIGIDAIRE FGMV176NTF
"arrived on site to install previously diagnosed and ordered parts. Upon arrival, found one of the parts defective. Ordering the spring and door patch and will return with previous prescreened parts. Office to schedule return service. ; ordrng 1 5304521952 (DOOR LATCH) and 1 5304521953 (SPRING)"
Near Austin, TX 78739
Kevin
Job Details:
02/04/2020
REFRIGERATOR KENMORE 795.7130901
"Arrived on site and inspected refrigerator and found freezer evaporator does not have a full frost pattern, send pictures to LM and an evaporator and compressor will need to be replaced to correct the issue.
Near Wimberley, TX 78676
Jacob
Job Details:
02/04/2020
WASHER MAYTAG MHW6000AW0
Arrived onsite for unit leaking water at bellow. Looked at bellow. Found a piece of the rubber surround had ripped off. Replaced bellow. Tested unit. Unit test good. No leaks at this time. Customer also complaint is door to unit will not shut right. Tested unit. Found that hinges to doo needs replacement. Found that double stacked unit was leaning to the right causing for door to bend down ward.
Near Austin, TX 78727
David Z
Job Details:
02/04/2020
DRYER LG DLE7200WE
"Arrived on site to diagnose a dryer that has intermittent display / control issues. At times unit will not power on, or if it does the UI is unresponsive. Recommended replace of Comtrol. Ordering EBR85069901 control. ; ordrng 1 EBR85069901 (CONTROL)"
Near Marble Falls, TX 78654
James
Job Details:
02/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site and tested operation. Found all buttons but start function. Found control has failed causing issue. Installed new control. . Tested operation and found unit working properly. Job complete
Near Manor, TX 78653
Andy
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00
Arrived on site for refrigerator not making ice. Inspected unit and found ice container filled with ice and all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78758
David Z
Job Details:
02/04/2020
WASHER MAYTAG MVWB765FW3
"Arrived onsite to diagnose a washer that was giving customer an OFB error. Performed diagnostic and found error codes F0E5 off balance load, F8E6 water hazard, F0E3 overload. Ran diagnostic / calibration and could see basket banging around inside tub, more then usual. Reached in and was able to move basket around on the shaft under the nut. Attempted to remove nut to check for damage, but shaft just spins. Unit likely has a bad gearcase shaft and basket / spaner nut can’t be removed. Will need to do a full tub job and remove assembly as one. Ordering W10811957 basket, w10909670 spaner nut, w11032711 washer, w11089264 filter, w11219115 tub, w11393685 gearcase, wp90767 filter screw, 2MAN. Office to reschedule for 2MAN.; ordrng 1 2MAN (2MAN) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 W11393685 (GEARCASE) and 1 WP90767 (screw)"
Near Austin, TX 78738
Brandon
Job Details:
02/04/2020
WASHER MAYTAG MVWB955FC1
"Arrived on site for customer complaint of unit not draining or spinning at the end of the cycle, not on every cycle though. Found F2e1 error code, I cleared error code, ran diagnostic test cycles, found water valves, drain pump, agitation, and spin cycle all worked, as well as lid lock. I calibrated unit, everything tested good.
Near Austin, TX 78739
Luis
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for dispenser issues. Found switch not making full contact with door added spacer to liner tested door switch operation good,tested water and ice unit working as designed ; used 1 WPW10221048 (SPACER) from stock"
Near Austin, TX 78728
Chase
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01
Arrived on site. Found frame for center drawer had a cracked roller to the frame being twisted. Will need to replace frame and roller to repair. Office will need to call customer to reschedule once parts arrive. Customer will need to coordinate with tenant who will be moving in soon. Pic of purchase receipt attached; ordrng 2 W11164152 (Roller)s and 2 W11175807 (Axle)s and 1 W10861519 (Holder)
Near Georgetown, TX 78628
Jonathan S
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Arrived on site for refrigerator right RC door damaged. Inspected door and found manufacturer defect on top right corner(see SD-QUICKPIC). Removed defective door and installed new. Tested door operation. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Cliff
Job Details:
02/04/2020
WASHER WHIRLPOOL WFW6620HC0
Arrived on site to diagnose a washing machine that is not turning on. Tested unit and found GFCI breaker tripped. Advised homeowner that manufacturer recommends unit not be on that type of circuit. Homeowner will need to have breaker replaced to complete repair. No leaks were found at time of service.
Near Manor, TX 78653
Andy
Job Details:
02/04/2020
WASHER WHIRLPOOL MVWB765FW3
Arrived on site for washer LF code and not filling with water. Tested and inspected unit and found failed housing with valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near West Lake Hills, TX 78746
Kevin
Job Details:
02/04/2020
OVEN WHIRLPOOL KEBS279BSS00
Arrived on site and found customer experienced F5E4 and F1E1 error after a self clean. Customer has reset oven at breaker and restored function to user interface. Lock started working again after it cooled down. Recommended to customer that self clean be avoided as it can cause multiple Types of malfunction.
Near Austin, TX 78746
Kevin
Job Details:
02/04/2020
OVEN JENN-AIR JJW3430IM00
Arrived on site and inspected oven and found on upper convection fan there are scrape marksman the panel behind the fan blade. Took picture of scrapes. Adjusted fan blades moving each one forward a few millimeters until it no longer scrapes. Job complete
Near Austin, TX 78721
Scott
Job Details:
02/04/2020
DISHWASHER WHIRLPOOL WDF550SAFS0
"Arrived on site for no power dish washer. Checked outlet ,and power cord are in good condition . Controls are not responding . Unit will beep when powered up after but controls don’t light up or respond to commands . Replaced main control . Nothing changed . Ordering overlay and other controls . Nomwater leaks detected . Please call to set return.; ordrng 1 W10891572 (cntrl-elec) and 1 W10891576 (cntrl-elec) and 1 W10891596 (overlay)"
Near Manor, TX 78653
Andy
Job Details:
02/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3
Arrived on site for microwave rattling and shutting off. Tested and inspected unit and found failed blower fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Manor, TX 78653
Andy
Job Details:
02/04/2020
RANGE WHIRLPOOL WFE525S0HS1
Arrived on site for range door issues. Inspected unit and found outer door slightly coming apart. Contacted office and was instructed that this is cosmetic and is not covered under warranty. Spoke with customer on this and on use and care and practice for best performance. No repairs are to be done at this time.
Near Austin, TX 78738
Brandon
Job Details:
02/04/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived on site for customer complaint of no lights in freezer section, found broken wires at module harness, called techline
Near Liberty Hill, TX 78642
James
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM01
"Arrived on site and tested operation. Found compressor hot and unit at 50 degrees. Found compressor hot to touch and drier at room temperature. Customer stated the unit has been at or below 50 degrees for 3 weeks. Unit has a failed compressor. Quoted customer $399.99 plus tax to install new compressor, drier and stub. Installed new compressor, stub and dye drier. Vacuumed system to clear and test for leaks. Charged with 4.8oz 134 a and tested. Unit now cooling. Job complete"
Near Austin, TX 78751
Scott
Job Details:
02/04/2020
REFRIGERATOR IKEA ISC23CNEXY02
"Arrived on site for fresh food top shelf freezing . Found fresh food temp set to 35 , shelves were not in proper place causing poor air flow . . Did find dampener door making noise when moving . Silicone greased door . No parts needed . No water leaks detected at time of service . Job complete ."
Near Copperas Cove, TX 76522
Al
Job Details:
02/04/2020
MICROWAVE WHIRLPOOL WMH78019HZ1
Arrived to inspect damaged door.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.
Near San Marcos, TX 78666
Luis
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"Arrived on site for no ice. Diagnosed defective icemaker, installed a new icemaker powered unit on icemaker ran through a cycle and filled with water."
Near Georgetown, TX 78628
Lou
Job Details:
02/04/2020
MICROWAVE WHIRLPOOL WMH32519FS1
"arrived on site to inspect microwave arcing. Upon further inspection, I found where the metal rack had arced on the walls in all four corners. Customer advised that the unit was shooting sparks and now it doesn’t heat. I removed the unit and found where the diode had grounded itself on the metal screen. I verified that the magnetron had not ruined the wave guide. I am ordering the magnetron, capacitor and diode and scheduled return service.; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)"
Near Georgetown, TX 78628
Jonathan S
Job Details:
02/04/2020
DISHWASHER BOSCH SHE68T55UC/07
"(DS)Arrived on site for dishwasher not draining. Inspected unit and work area. Found dishwasher drain line being shared with reverse osmosis drain( see SD quick pic). Performed diagnostics mode found drain pump activated and draining. Inspected drain line and found object blocking drainage. Removed objected and tested operation, all tested good.
Near Wimberley, TX 78676
Jacob
Job Details:
02/04/2020
REFRIGERATOR FRIGIDAIRE LFHD2251TF5
arrived onsite for unit not making ice. Called Electrolux Techline. They suggested that the water fill line is bad. Got file number #83343936. Ordered part. Rescheduled with customer ; ordrng 1 241920106 (FILL TUBE KIT)
Near Round Rock, TX 78665
David Z
Job Details:
02/04/2020
DISHWASHER WHIRLPOOL WDT920SADM2
"Arrived on site to diagnose dishwasher that would not power on. Checked for voltage at outlet and found loose plug. Tightened plug in socket and unit came on immediately. No repair necessary, plug was loose in outlet.
Near Georgetown, TX 78633
Jonathan S
Job Details:
02/04/2020
RANGE WHIRLPOOL WFG550S0HZ1
Arrived on site for to install previous diagnosed part. Removed failed control and installed new. Performed diagnostics mode and activated convection fan motor and found operating. Put unit in normal convection bake mode and monitored fan cycling. All tested good.
Near Pflugerville, TX 78660
Cliff
Job Details:
02/04/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived on site to diagnose a washing machine that is running loudly. Tested all parts and components and found no mechanical issues at this time. Advised homeowner on noises that are possible when washing heavier loads. No leaks were found at time of service and no repairs are needed at this time.
Near Round Rock, TX 78681
Cliff
Job Details:
02/04/2020
WASHER MAYTAG MVWC416FW0
Arrived on site to replace pulley shield. Replace sheild and calibrated unit. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Manor, TX 78653
Andy
Job Details:
02/04/2020
WASHER WHIRLPOOL WTW5000DW3
Arrived on site for washer will not go past sensing. Tested and inspected unit and found failed control and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76712
Jonathan M
Job Details:
02/04/2020
DRYER WHIRLPOOL WED4850HW0
Arrived on site for dryer that was not turning on. Inspected unit and work area. Tested voltage going to unit and found no voltage. Reset breaker and still found no volts going to the unit from L1 to L2 at the terminal block. Advised customer to contact her apartment office and have an electrician come fix the outlet/breaker. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details:
02/04/2020
OVEN WHIRLPOOL WFE505W0HZ1
"arrived on site to inspect range oven temps. Upon further inspection, customer advised that the nit is not heating properly and food is not cooling all the way through. Using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp reading was 410. The next five readings were 32s, 390, 337, 380, 340 for an average temps of 353.8 degrees. I advised the customer of my findings an recommended that they wait an additional 15-20 mins after preheat to place the food in the unit to give it enough time to heat the entire cavity and heat the food more evenly. No repairs needed at this time. Job completed."
Near Georgetown, TX 78626
Jonathan S
Job Details:
02/04/2020
REFRIGERATOR MAYTAG MFT2976AEM01
"Arrived on site for refrigerator top FC drawer not closing properly. Inspected unit and found bottom basket not in correct position. Made correction and assembled unit. Tested both upper and lower opening and closing operation. All tested good, no water leaks detected at time of service."
Near Georgetown, TX 78626
Jonathan S
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03
"Arrived on site for RC not cooling. Performed diagnostics mode and tested RC defrost thermistor. Found sensor opened. Found unit in adaptive defrost cycle. Removed failed sensor and installed new. Removed from adaptive defrost and put in basic defrost cycle. Tested all other operations. All tested good, no water leaks detected."
Near Round Rock, TX 78681
Cliff
Job Details:
02/04/2020
WASHER WHIRLPOOL WET4024EW0
arrived on site to diagnose a washer that is not completing cycles. Tested unit and found lid switch strike broken.
Near Austin, TX 78737
Kevin
Job Details:
02/04/2020
WASHER WHIRLPOOL WFW6620HC0
"Arrived on site and inspected washer and found saved errors F0E5, F8E1, F5E2, found drain hose is too far down into standpipe, after correcting it ran tests one through 12 and everything passed. Spoke with tech line and they said error codes and customers experience is likely due to water siphoning from the drain hose. No water leaks from connections at time of service, job complete SR#7727044732"
Near Pflugerville, TX 78660
Cliff
Job Details:
02/04/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Arrived on site to diagnose a refrigerator that is leaking in the RC. Found foam from you about cover was left in the drain during previous repair. This has clogged the drain causing it to overflow. Removed foam from drain and found all is functioning properly at this time.
Near Round Rock, TX 78664
David Z
Job Details:
02/04/2020
COOKTOP KITCHENAID WCG97US0HS00
Arrived on site to diagnose cooktop with non lighting center burner. Found no spark was coming from Ignitor on center burner. Replaced spark module and retested. Unit immediately sparked and ignited. All is working as designed. Call complete.
Near Granite Shoals, TX 78654
James
Job Details:
02/04/2020
WASHER WHIRLPOOL WTW7040DW0
Arrived on site and installed new bezel and screws. Verified proper fit. Job complete
Near Wimberley, TX 78676
Jacob
Job Details:
02/04/2020
DISHWASHER KITCHENAID KDTE104DSS0
Arrived onsite for unit burning up at the control board. Opened up unit. Found that control board was burned up. And wire harness damage leading to control board. Got Sr#7726997574 from safety techline. Job complete
Near Austin, TX 78703
Kevin
Job Details:
02/04/2020
WASHER WHIRLPOOL WTW5800SW0
"Arrived on site and inspected washer and found it is leaking from a crack in the tub on the left rear side near the center. job complete"