Near Austin, TX 78717
Lou
Job Details: 06/19/2018
arrived on site to inspect dryer door seal jointed. Upon further inspection, I found that the gasket on the inner door glass was not sealing properly. I removed and replaced the inner door a tested the unit and unit operates as designed. No lint observed during service.
Near Killeen, TX 76543
Arthur B.
Job Details: 06/19/2018
WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer getting stuck in cycle. Did find unit was plugged into non grounded outlet. Was able to relocate plug to a grounded outlet. Calibrated unit. Unit calibrated successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. Advised customer on wear to keep unit plugged in. All water connections were dry at time of service.
Near San Marcos, TX 78666
Connor M.
Job Details: 06/19/2018
ET1PHKXPQ01 whirlpool refrigerator Arrived on site to install heat probe. Unit had already been defrosted. Installed heat probe and tested unit. Unit working properly, no leaks detected.
Near Austin, TX 78704
Robert
Job Details: 06/19/2018
KSGG700ESS0 Arrived on job to replace control and fan. After replacement of parts test oven temperature good. No gas leaks detected. Job complete.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 06/19/2018
Model MMV4205FZ3, Arrived on call for microwave caught fire, found that only wave guide plate on inner microwave melted and found that mid level rack was used for only single level cooking and arked out to the cabinet and supports, called whirlpool tech line and talked to austin sr number 7722260415 and was transfered to master tech andrew then was transfered to saftey team and talked to anne , will need to order wave guide plate no damage behind wave guide plate and will need to order all supports and microwave paint and rack, skyped office parts and talked to tl and will reschedule for 6/25/18. Instructed customer not to run unit until repaired.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 06/19/2018
Model MMV4205FZ3, Arrived on call for microwave caught fire, found that only wave guide plate on inner microwave melted and found that mid level rack was used for only single level cooking and arked out to the cabinet and supports, called whirlpool tech line and talked to austin sr number 7722260415 and was transfered to master tech andrew then was transfered to saftey team and talked to anne , will need to order wave guide plate no damage behind wave guide plate and will need to order all supports and microwave paint and rack, skyped office parts and talked to tl and will reschedule for 6/25/18. Instructed customer not to run unit until repaired.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 06/19/2018
WED9200SQ0 (Dryer) - Arrived onsite for customer complaint of no heat from dryer. Removed access panel and found element broken. Removed element and installed new replacement. Reassembled. Tested unit. Unit heats and tumbled as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Round Rock, TX 78665
Jonathan S
Job Details: 06/19/2018
Jenn-Air refrigerator freezer door popping opening when closing refrigerator door.
Near Austin, TX 78748
Kevin
Job Details: 06/19/2018
Arrived on site and found microwave center rack has already been removed by customer, explained how arcing can occur when center rack is used and recommended keeping it out of microwave to prevent sparking on the interior. All other functions are operating properly, job complete.
Near Austin, TX 78748
Kevin
Job Details: 06/19/2018
Arrived on site and found water inlet valve is noisy during ice tray fill, water dispenser valve does not make any excessive noise. Replaced water fill valve and noise when ice tray is filled is now normal, no water leaks from connections at time of service, job complete
Near Austin, TX 78717
Lou
Job Details: 06/19/2018
arrived on site to inspect washer not spinning water out of clothing. Upon arrival, the customer advised that the unit was not getting all of the water out of the clothes. Upon further inspection, I found that the units model/serial numbers do not match the numbers on the ticket. The customer advised that Lowes replaced her old unit with this unit. I contacted the office MS and advised of the situation and MS advised that the customer would need to contact Lowes to create a dispatch for the new unit. I advised the customer of this issue and the customer advised that she would do such, but that the new unit has a five year extended warranty. I advised the customer that once she was able to get all the information cleared with Lowes that Lowes would need to contact our office to create a service ticket at which time we would come back and service the unit. No water leaks observed during service.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 06/19/2018
Arrived onsite to install parts to SxS refrigerator from prior tech’s diagnosis. Removed back panel and removed inverter and UI. Installed new replacements. Reassembled. Plugged unit in to test. Found unit will click on and off and will no stay running. Spoke with WPL Techline SR#7722260712 Kathy. Advised to check voltage at the red/white wires at inverter. Only getting 80V. Found main contact control is rear of unit is faulty. Techline also advised of control is that will complete issue.
Near Georgetown, TX 78633
Jerry C.
Job Details: 06/19/2018
WRS325SDHZ00 Arrived to inspect incorrect temperature within the rc. I placed my thermocouple at the middle of the unit and read a starting temperature of 48. The rc control was set at the lowest number of bars and the unit had shut off its compressor moments after my arrival. I moved the rc setting to 5 bars and the compressor engaged. Temperature rose to 49.8 and then started to lower at a slow and steady rate. After 12 minutes it had decreased to 47.8. I contacted Mark at the mfg tech line. I advised the tech of the discrepancy of the control operation being in reverse of the user manual instructions and he confirmed the error. We discussed replacing the damper and I advised the tech of some cabinet wiring issues before the damper plug.I removed the existing damper and replaced it with the new assembly, which included both thermistors. I verified the damper opening and closing and very good airflow. The customer will contact us if temperatures do not lower in the rc, after at least
Near Georgetown, TX 78626
Thomas L.
Job Details: 06/19/2018
Near Round Rock, TX 78665
Jonathan S
Job Details: 06/19/2018
Whirlpool Gas Oven model# WFG530S0EB1. Not maintaining correct temperatures in oven.
Near Georgetown, TX 78633
Dona
Job Details: 06/19/2018
Arrived on site for no ice production, found motor on ice maker stalled before harvest. Replaced ice maker, verified unit called for water, started ice production. All water connections dry. Reduced labor due to yelp customer by 20.00. Labor 149.99, part 103.62 tax 20.92 total 274.53 collected on card.
Near Austin, TX 78748
Kevin
Job Details: 06/19/2018
Arrived on site and inspected refrigerator and found frost buildup in freezer has dissipated since the customer made the service call. Customer turned on humidity control for the mullian and that’s when they noticed the frost dissipate. Freezer is now clear and frost may have been due to a food item keeping the door open, or excessive humidity. No water leaks from connections at time of service, job complete.
Near Spring Branch, TX 78070
Daniel A.
Job Details: 06/18/2018
MGDB850WL0 Dryer not heating properly/erratic time on display. Verified blower operation. Checked vent. Replaced thermistor/control board. Normal operation after service.
Near Austin, TX 78728
Nathaniel B.
Job Details: 06/18/2018
Model WDT920SADM2, Autho. WF7UB00EPL1, arrived on call for water flooded kitchen 2 times, only finding water coming from kitchen sink faucet not from under dishwasher see pics, ran dishwasher and found no leaks but did give customer instruction on soap and rinse aid use, customer not to use pack soaps, found dried water residue under dishwasher under float switch and cover sound damper, insulation behind cover of door is dry, customer to go to liquid soap with out rise aid additive and use rinse aid separately, liquid soap start with a tablespoon and then if still sudsing reduce to 1 tea spoon and rinse aid being customer is not on a water softener set rinse aid to 2, customer to contact plumber to repair kitchen sink faucet and or water line o rings that may be leaking, no water leaks from dishwasher, found that gasket for dishwasher dispenser is broken, Office will reschedule with customer due to after hours. See all pics if needed.
Near Austin, TX 78728
Nathaniel B.
Job Details: 06/18/2018
Model WDT920SADM2, Autho. WF7UB00EPL1, arrived on call for water flooded kitchen 2 times, only finding water coming from kitchen sink faucet not from under dishwasher see pics, ran dishwasher and found no leaks but did give customer instruction on soap and rinse aid use, customer not to use pack soaps, found dried water residue under dishwasher under float switch and cover sound damper, insulation behind cover of door is dry, customer to go to liquid soap with out rise aid additive and use rinse aid separately, liquid soap start with a tablespoon and then if still sudsing reduce to 1 tea spoon and rinse aid being customer is not on a water softener set rinse aid to 2, customer to contact plumber to repair kitchen sink faucet and or water line o rings that may be leaking, no water leaks from dishwasher, found that gasket for dishwasher dispenser is broken, Office will reschedule with customer due to after hours. See all pics if needed.
Near Austin, TX 78723
Joseph C.
Job Details: 06/18/2018
WRB322DMBW00 Arrived on site for “no cool and no ice” complaint. Per my previous diagnosis, removed and replaced ice maker and evaporator fan. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 06/18/2018
Model LGGF3042KFN, Arrived on call for f10 and f13 error, replaced sensor probe and control and tested and all checks good, oven preheated to 350 and no error codes returned and all burners on top are working, control 113.55, probe 42.96, labor 90.00, service fee was paid prior, which = 246.51 plus tax 20.34 which = 266.85, collected this remaining balance, call complete, no gas leaks after repair, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 06/18/2018
Model LGGF3042KFN, Arrived on call for f10 and f13 error, replaced sensor probe and control and tested and all checks good, oven preheated to 350 and no error codes returned and all burners on top are working, control 113.55, probe 42.96, labor 90.00, service fee was paid prior, which = 246.51 plus tax 20.34 which = 266.85, collected this remaining balance, call complete, no gas leaks after repair, call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 06/18/2018
MEDE300VF0 (Dryer) - Arrived onsite for customer complaint of dryer not starting and made “POP” sound. Removed top, found control relay shorted out and burnt. Unit will need control to complete repair. Ordering new element and cutoff just in case shorted element. R/V set for Thursday 6/21 PM. Unit unplugged at this time.
Near Austin, TX 78734
Paul
Job Details: 06/18/2018
Whirlpool Dishwasher Model WDT970SAHZ0. Arrived onsite for the dishwasher that the spray arm fell off. I replaced the upper wash arm that was found defective on the previous visit. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78734
Paul
Job Details: 06/18/2018
Near Holland, TX 76534
Dona
Job Details: 06/18/2018
Arrived on site for no cool condition. Found compressor not turning on, found voltage from control to inverter but no voltage to compressor. Unit needed new inverter. Replaced inverter, compressor started up. Temperatures starting to drop. Fans working correctly no abnormal noise on valve pressure is correct, all water connections dry.
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/18/2018
Model WED4815EW1, Arrived on call for dryer not starting at all, found outlet power is good, found fuse open, element and high limit / cut off check all good, replaced fuse and tested and dryer is know heating, call complete, dryer vent is clear.,
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/18/2018
Model WED4815EW1, Arrived on call for dryer not starting at all, found outlet power is good, found fuse open, element and high limit / cut off check all good, replaced fuse and tested and dryer is know heating, call complete, dryer vent is clear.,
Near Austin, TX 78725
Joseph C.
Job Details: 06/18/2018
WRT311FZDW00 Arrived on site for “no ice production” complaint. Inspected unit and found evaporator fan blowing too slow. Installed fan kit and caulked seams. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/18/2018
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/18/2018
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/18/2018
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/18/2018
Hinge on left side of oven door is stuck inside and door is not attached on that side
Near Austin, TX 78749
Robert
Job Details: 06/18/2018
WFE540H0ES0 Arrived on job for complaints of temperature on burner not regulated. Found switch not allowing low temp. Replaced switch and test operation normal.
Near Killeen, TX 76543
Arthur B.
Job Details: 06/18/2018
DU915PWPS0 (Dishwasher) - Arrived onsite to install part to dishwasher from prior tech’s diagnosis. Removed warn door seal and deflector tabs. Installed new replacement. Tested unit. Found no leaks. No other leaks found at this time. All water connections were dry at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 06/18/2018
Near Killeen, TX 76543
Arthur B.
Job Details: 06/18/2018
VBXR1070W0WW (Hotpoint Front Load Washer) - Arrived onsite to remove and replace drain pump on top load washer from prior tech’s diagnosis. Removed front panel and removed faulty drain pump. Installed new replacement. Reassembled. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Thomas L.
Job Details: 06/18/2018
Near Leander, TX 78641
Thomas L.
Job Details: 06/18/2018
Near Leander, TX 78641
Thomas L.
Job Details: 06/18/2018
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/18/2018
Model WED8500DW3, Arrived on call for the dryer not coming on at all, found no power at the outlet, found breaker for dryer on outside of the house was tripped, tripped power back on and unit is know running and heating, checked for error codes and only got f4 e2 which is a heater 2 failure or connector problem, f2 e1 which is a display key stuck, found no keys sticking in diag. On display key pad, checked heating element and is not shorted and is getting correct voltage to it and is not grounding out, also connections are good at main control and outlet and terminal block voltage check good when moving plug, must have been a regulation in voltage which caused the breaker to trip on outside of the house, if breaker trips again customer to have breaker tested by a electrician, no parts needed,
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/18/2018
Model WED8500DW3, Arrived on call for the dryer not coming on at all, found no power at the outlet, found breaker for dryer on outside of the house was tripped, tripped power back on and unit is know running and heating, checked for error codes and only got f4 e2 which is a heater 2 failure or connector problem, f2 e1 which is a display key stuck, found no keys sticking in diag. On display key pad, checked heating element and is not shorted and is getting correct voltage to it and is not grounding out, also connections are good at main control and outlet and terminal block voltage check good when moving plug, must have been a regulation in voltage which caused the breaker to trip on outside of the house, if breaker trips again customer to have breaker tested by a electrician, no parts needed,
Near Austin, TX 78759
Scott
Job Details: 06/18/2018
Arrived on site for squeaky dryer . Found idler pulley wheel beginning to fail , belt was starting to groove it . Used all of repair kit ,replaced belt rollers and pulley . Cleaned out some lint from inside . Unit now is quiet . Repair kit 52.53, labor 179.99. Collected 251.70 cc unit free from lint at time of service . Job complete .
Near Buchanan Dam, TX 78609
Jerry C.
Job Details: 06/18/2018
WRB322DMBM00 Arrived to inspect ice within fc. I found the fc door slides hanging on the upper wire basket. I removed the assembly and corrected fitment issues and reinstalled. The door worked as designed and no longer hung up. I leveled the chassis and squared it with the door. Operational test good, no leaks observed during service.
Near Spicewood, TX 78669
Paul
Job Details: 06/18/2018
Whirlpool Refrigerator Model WRF535SWHZ00. Arrived onsite for the refrigerator with a no ice condition. Ms stated that the icemaker worked a while after I left on the first visit but quit working again. I replaced the freezer light switch that was diagnosed as defective on the first visit. The icemaker immediately went into a harvest. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Salado, TX 76571
Dona
Job Details: 06/18/2018
Arrived on site for chirping noise, upon arrival. Customer had turned machine off for 2-3 days and restarted the day before we arrived. Unit started cooling, making ice, and there was no more chirping. Checked temperatures in fridge and freezer. Checked airflow in both ff and freezer section. Checked door switches both check good. Customer will monitor unit for any abnormal noises. No issues at this time. Unit has been running for over 24 hours with no issues. Symptoms are pointing to control kit, but unit is not failing at this time. All water connections dry.
Near Leander, TX 78641
Thomas L.
Job Details: 06/18/2018
Don site for no cool condition. Freezer evaporator totally frozen over. Enter diagnostics step 101 and turned on defrost cycle. By metal clothes but heater never energized. Will order heater. Jordan assisted.
Near Pflugerville, TX 78660
Jonathan S
Job Details: 06/18/2018
Whirlpool microwave model # WMH53521HB0. No power at unit.
Near Killeen, TX 76543
Arthur B.
Job Details: 06/18/2018
GD5RHAXNT00 (SxS Refrigerator) - Arrived onsite to install ice dispenser from my prior rediagnosis. Removed ice dispenser motor and installed new replacement. Reassembled. Ice maker dispenses as intended. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 06/18/2018
arrived on site to install previously diagnosed and ordered part. Removed and replaced the broil element. Tested the unit and unit operated as designed. Job completed.
Near Leander, TX 78641
Lou
Job Details: 06/18/2018
arrived on site to inspect range oven light burnt out. Upon arrival, the customer advised that the light bulb inside the oven had burnt out and broke and was stuck inside the housing. Upon further inspection, I found that the base of the light bulb had broken off inside the housing. I attempted to remove the base but was unable to. I removed and replaced the housing and installed a new light bulb. I tested the unit and it operated as designed. No gas leaks detected during service. Job completed.
Near Austin, TX 78721
Joseph C.
Job Details: 06/18/2018
NTW4516FW2 Arrived on site for “not spinning/wet clothes, at end of cycle” complaint. Per my previous diagnosis, removed and replaced lid switch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78702
Robert
Job Details: 06/18/2018
GGG390LXS05 Arrived on job to replace valves for right rear, center, and front left. Check for gas leaks non found. Test burners all good.
Near Austin, TX 78748
Kevin
Job Details: 06/18/2018
18 9:48: KB there 6/18 MON, 9:02 to 9:38, Arrived on site and inspected refrigerator and found a large amount of ice blocking fresh food he evaporator, took one picture. Showed customer refrigerator defrost waiver and discussed amount of time it will take for this much ice to melt. Fresh food thermistor will need to be replaced and also bring back pantry shelf handle. No water leaks from connections at time of service.; ordrng 1 WPW10510417 (front-pan), snapped 3 QuickPics
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 06/18/2018
Model WFE515S0ES0, Arrived on call for range not working, from prior techs diag. Found shorted element and infinite switch, replaced left front burner and infinite switch and put new contacts on 2 wires that were just burned at the contacts, tested all burners and all are working on high and medium and low, all checks good, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 06/18/2018
Model WFE515S0ES0, Arrived on call for range not working, from prior techs diag. Found shorted element and infinite switch, replaced left front burner and infinite switch and put new contacts on 2 wires that were just burned at the contacts, tested all burners and all are working on high and medium and low, all checks good, call complete.
Near Austin, TX 78751
Joseph C.
Job Details: 06/18/2018
KDTE104ESS3 Arrived on site for “leaking from bottom of door” complaint. Inspected unit and found upper rack tracks faulty. Removed and replaced upper rack tracks. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Burnet, TX 78611
Jerry C.
Job Details: 06/18/2018
WRT311FZDW01 Arrived to inspect no ice. I found the water supply in the off position and after correcting, the ice maker filled as designed during manual harvest. Operational test good, no leaks observed during service.
Near Killeen, TX 76543
Arthur B.
Job Details: 06/18/2018
NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating. Ran diagnostics and found lid latch clicks continuously. Found unit will need control and lid latch to complete repair. R/V scheduled for 6/21 per SW. Customer needs 6/22. R/S for that date. All water connections were dry at time of service.
Near Lakeway, TX 78734
Paul
Job Details: 06/18/2018
Whirlpool Washer Model WFW9150WW00. Arrived onsite for the washer not advancing in the cycle. I replaced the cold water valve that was diagnosed as defective on the previous visit. I ran the auto diagnostics cycle and found the unit working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 06/18/2018
KitchenAid range buttons not working model: KSIB900ESS1. Arrived on site to test unit for panel not working. Test unit and found bad control panel. Replaced panel test unit and unit test good heated oven to 350 and it took 14 minutes which is with in the time it would take to pre heat job complete
Near Georgetown, TX 78628
Dona
Job Details: 06/18/2018
Arrived on site for unit not drying clothing, found household ducting is blocked off, not allowing for air flow recirculation. Verified ducting In unit is clear, verified temperatures check good. Instructed customer to get ducting professionally cleaned. All parms check good.
Near Burnet, TX 78611
Jerry C.
Job Details: 06/18/2018
WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.
Near Burnet, TX 78611
Jerry C.
Job Details: 06/18/2018
Near Burnet, TX 78611
Jerry C.
Job Details: 06/18/2018
WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.
Near Leander, TX 78641
Lou
Job Details: 06/18/2018
arrived on site to inspect cooktop flames too high on one side. Upon further inspection, I found that the burner caps were not seated on the burner heads properly. I instructed the customer on how to properly seat the burner caps to eliminate the high flame coming from the burner. I instructed the customer on proper cleaning and how to remove the middle burner using a torque driver. No gas leaks detected during service. Job completed.
Near Lampasas, TX 76550
Arthur B.
Job Details: 06/18/2018
110.61912200 (Dryer) - Arrived onsite to remove and replace door switch from prior tech’s diagnosis. Removed broken door switch and installed new replacement. Reassembled. Tested unit. Unit now turns on and off as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Round Rock, TX 78664
Jonathan S
Job Details: 06/18/2018
Whirlpool washer model #CAE2745FQ0. Not completing spin cycle.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 06/18/2018
Model KRFF302ESS01, Arrived on call for thumping and hammering noise from fridge, found customer had video of noise and noise is coming from the damper control, will need damper control, called shana in parts and will reschedule for 6/20/18, no water leaks at time of call. 6/20/18 customer has to leave at 3:30 pm so if possible early morning appointment.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 06/18/2018
Model KRFF302ESS01, Arrived on call for thumping and hammering noise from fridge, found customer had video of noise and noise is coming from the damper control, will need damper control, called shana in parts and will reschedule for 6/20/18, no water leaks at time of call. 6/20/18 customer has to leave at 3:30 pm so if possible early morning appointment.
Near Georgetown, TX 78633
Dona
Job Details: 06/18/2018
Arrived on site for unit leaking, found from install or delivery that water inlet was not attached to unit on left hand side,was laying underneath machine. Unit appears to have been forced into cabinetry, water inlet nut was laying inside unit. Not attached allowing for water to come out underneath dishwasher. Reattached water Inlet and verified unit is filling and is not leaking any longer. Unit is in a non occupied home. Took pictures of cabinetry from builder install. Where side mounts are, cabinetry is scuffed also took pictures of lower part of unit cabinetry. All parms check good. All water connections dry. Turned off power and turned off water.
Near Kingsland, TX 78639
Jerry C.
Job Details: 06/18/2018
MVWB835DW1 Arrived to inspect vibration. I found F0E5! Off balance load stored within memory. I entered manual spin and found the unit operating within mfg specifications, however there were non-factory vibration pads installed under the unit’s feet, causing above normal movement of the chassis, due to increased vertical spring. I removed the isolator and tested. The operation of the unit was much better and I found it required basket centering. After centering the rotating mass I re-calibrated the machine and tested. Operational test good, no leaks observed during service. Drain safety strap added.
Near Leander, TX 78641
Lou
Job Details: 06/18/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the dryer kit. Tested unit and unit tested good. No lint observed during service. Job completed.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 06/18/2018
Arrived on site for ice build up on fan, removed cover found ice drips on fan dripping from ice maker fill tube that wasn’t aligned. All water connections were dry Apt 7210
Near Kempner, TX 76539
Arthur B.
Job Details: 06/18/2018
WTW8500DC0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycle when towels are loaded. Ran diagnostics and found error code F0E5, F0E3. Also found dispenser full or old soap. Clean out dispenser and ran calibration 052. Unit completed successfully. Advised customer on how to load unit and also clean dispenser once a month. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78717
Thomas L.
Job Details: 06/18/2018
Replaced gaskets as they were leaking cold air and causing condensation and icing. All water connections were dry.
Near Austin, TX 78747
Leonardo
Job Details: 06/18/2018
Whirlpool dishwasher not starting model: WDF310PAAB4. Arrived on site to test unit for not starting. Found unit getting 120v but board not responding. Replaced board test unit and unit test good job complete no leaks present unit washing and draining correctly.
Near Georgetown, TX 78633
Dona
Job Details: 06/18/2018
Arrived on site for no dry condition. Found no rinse aid in dispenser. Showed customer how to fill and set rinse aid dispenser. Ran unit through diagnostics cycle and found no errors. Ran unit through diagnostics with amp clamp and found all parms checked good.pump is running correctly, heater is turning on, drawing around 6.1 amps through cycle. Verified household water temperature is up to temp found at 128 degrees. Instructed customer to run sink water for 2 minutes before cycle and to make sure rinse aid is being used. All parms check good. All water connections dry.
Near Georgetown, TX 78633
Dona
Job Details: 06/18/2018
Arrived on site to replace ignitor harness, replaced right front igniter harness. Verified unit is igniting all times. Checked all other burners are sparking and lighting and all check good.
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/18/2018
Maytag oven model# MEW7527DH. Not maintaining correct temperatures.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/18/2018
RF265LXTY3 (Freestanding Range) - Arrived onsite to install RF switch from my prior visit’s diagnosis. Removed back cover and removed faulty RF infinite switch. Installed new replacement. Reassembled. Tested unit. All elements cycles as intended. No other issues found.
Near Horseshoe Bay, TX 78657
Jerry C.
Job Details: 06/18/2018
JJW8130DDS Arrived to inspect control issues. The customer described an issue where the unit started repeatedly clicking and there was loss of DRO. I removed the control and tested voltages, inspected wiring and connectors and found no signs of any problems. I advised the customer the description appears to be possibly heat related and/or a fracture of conductors or components within the control board itself and recommended replacement. I removed and replaced the control and tested the unit. Operational test good.
Near Austin, TX 78747
Leonardo
Job Details: 06/18/2018
Whirlpool range taking long to pre heat model: GFE461LVS0. Arrived on site to test unit for oven taking to long to preheat. Test unit and 350 and unit took 18 minutes which is in range of the correct time to pre heat. Found customer using foil paper at bottom of oven making the heat get blocked by foil paper. Advised customer to remove foil to let the heat go up. Job complete
Near Austin, TX 78744
Kevin
Job Details: 06/18/2018
Arrived on site and inspected refrigerator and found a large amount of ice blocking fresh food he evaporator, took one picture. Showed customer refrigerator defrost waiver and discussed amount of time it will take for this much ice to melt. Fresh food thermistor will need to be replaced and also bring back pantry shelf handle. No water leaks from connections at time of service.
Near Austin, TX 78717
Lou
Job Details: 06/18/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the third level tracks and middle rack stops. Tested unit and unit operated as designed. No water leaks observed during service. Job completed.
Near Austin, TX 78717
Lou
Job Details: 06/18/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the TOD and tested the unit. Unit heated and operated as designed. Job completed.
Near Austin, TX 78754
Joseph C.
Job Details: 06/18/2018
WDF520PADB7 Arrived on site for “not draining” complaint. Per my previous diagnosis, removed and replaced drain hose, and drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78732
Paul
Job Details: 06/18/2018
KitchenAid Dishwasher Model KDTE404DSS0. Arrived onsite for the dishwasher that shuts down in the middle of a cycle and the dispenser won’t take in rinse aid. I replaced the dispenser and the vent fan that were diagnosed as defective on the previous visit. I tested the unit in the diagnostics cycle and it worked as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78681
Thomas L.
Job Details: 06/18/2018
Arrived on site for noice condition. Found open harness in door at icemaker and open inlet valve coil. All water connections were dry.
Near New Braunfels, TX 78130
Connor M.
Job Details: 06/16/2018
WED94HEXL0 whirlpool dryer Service not listed minor-129.99 arrived on site to test unit for noise during operation. Found noise rhythmic with drum rotation. Disassemlbed unit and lubricated all components. Found lint buildup in dryer. Cleaned with vacuum. Customer either needs dryer repair kit or possibly a drum. If customer calls back please prescreen dryer repair kit. Collected for service not listed minor. Made customer aware of their venting issue and to have them cleaned. Informed them of potential fire hazard.
Near New Braunfels, TX 78130
Connor M.
Job Details: 06/16/2018
WTW5000DW0 whirlpool washer Installed all parts and tested unit. Unit performing properly on all cycles. No leaks detected.
Near Temple, TX 76502
Dona
Job Details: 06/16/2018
Arrived on site for no agitation, found wash plate is not worn down smooth and is not grasping on to gearcase. Replaced washplate, filled and agitated normally unit checks good. All water connections dry.
Near Cedar Park, TX 78613
Lou
Job Details: 06/16/2018
arrived on site to install previously ordered and diagnosed parts. As I began to install the sump/motor assembly, I noticed that the part I had did not have the diverter on it. I checked the part number and found that I have part number ending in 5157 and the part previous tech was part number ending in 5057. The customer tag on the box showed part number 5057, but actually was 5157. I contacted SW at the office and advised of my situation and she advised that the actual part ending in 5057 was at the office and she was placing it to the side for me. I advised the customer of the situation and they were in an agreement for me to go pick up the part and come back. I returned with the correct sump/motor assembly and installed the part. I tested the unit in diagnostics and the operated as designed. I placed the fasteners, that were ordered, onto the kick panel as well. No water leaks observed during service. Job completed. I am returning the part number ending in 5157 to the office on Mo
Near Temple, TX 76502
Dona
Job Details: 06/16/2018
Arrived on site for no spin condition, checked unit in diagnostics, found no error codes. Had customer load unit with clothing and ran through a quick wash. Unit ran through full cycle. Drained and spun out clothing. No noise on bearing. All parms check good no problems with unit. No errors. All water connections dry. Will need authorization for return visit on 6/16/18. Discussed with Sarah. From 6/13/18. Cnotes
Near Leander, TX 78641
Lou
Job Details: 06/16/2018
Arrived on site to inspect dishwasher not draining. Upon further inspection, I attempts to turn the drain pump on by pressing the cancel button, but the drain pump did not come on. I removed the water from inside the unit tub and removed and replaced the drain pump and tested. Drain pump actuated, but is still not draining the water. I checked the flapper in the drain tube and it was not obstructed. I believe that the drain tube is blocked somewhere in the tube. I vacuumed the water out of the unit. Office to order drain pump and drain tube and schedule return service. No water leaks observed during service.
Near Seguin, TX 78155
Daniel A.
Job Details: 06/16/2018
MVWX655DW0 Not agitating. Defective wash plate. Replaced wash plate. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Near Harker Heights, TX 76548
Dona
Job Details: 06/16/2018
Arrived on site for no ice production, found temperatures at 38 in fridge and 4 degrees in freezer. Temperatures check correctly. Ran unit through test 4 found evaporator motor turning on. Ran test 36 for ice box fan and unit is running. Found control not sending proper voltage to ice maker. Ice maker motor is not finishing harvest. Replaced ice maker and control. Unit now has no errors. Harvest completed cycle. Unit called for water. All water connections dry.
Near Austin, TX 78737
Connor M.
Job Details: 06/16/2018
W5CG3024XS01 whirlpool cooktop Arrived on site to install parts for repair. Installed valve and harness. Unit working properly.
Near Leander, TX 78641
Lou
Job Details: 06/16/2018
arrived on site to inspect refrigerator lie maker not working and ice buildup. Upon further inspection, I found a large block of ice on the rc Evap cover which was keeping the crisper from closing all the way. Also found a small amount of ice on the fc evaporator. Advised the customer that they would need to defrost the unit before I could go any further with repair due to possible damages to the unit. I explained the waiver of damages from defrosting the refrigerator and had the customer sign the waiver. I advised the customer to pull the unit from the wall and place several towels around the unit to catch any water runoff and to use a wet vac to suck up any water. Office to order rc Evap harness and support and fc thermistor cover and scheduled return service for 06/21/18 SW. No water leaks observed during service.