Near Florence, TX 76527
Dona
Job Details: 06/29/2018
Arrived on site for unit stuck in sensing cycle, found cold water side of valve mechanically closed not opening for flow of water. Replaced valve and unit is now working to spec. Customer has hoses with filters inside of them. Did let customer know that on cold side house hold hose is dripping. Customer will have new hoses installed on unit. All water connections dry.
Near Austin, TX 78728
Cliff
Job Details: 06/29/2018
Whirlpool refrigerator GS6NBEXRS01. Arrived on site to diagnose a refrigerator that is not producing ice. Found bin level control shorted out, causing unit to think empty ice bin is full. Replaced level control and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Seguin, TX 78155
Connor M.
Job Details: 06/29/2018
WDF780SLYB1 whirlpool dishwasher Arrived on site to test unit for leaking from under unit. Found calcium build up in diverter valve. Diagnosed worn out seal on sump. Replaced sump. Unit is uniinstalled and in garage. Could not test. No water to unit. Instruct customer on leak checking when re installing unit.
Near Austin, TX 78738
Brandon
Job Details: 06/29/2018
Arrived on site for upper rack stop falling off, I replaced the stops and added silicone to secure stops. Unit tested good, water lines were dry at time of service.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 06/29/2018
Near Waco, TX 76705
Arthur B.
Job Details: 06/29/2018
WDF520PADM7 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not starting when hitting button. Removed control and found short on control that lead to sump and motor. Removed sump and motor,control and installed new replacements. Reassembled and tested unit. Unit fills, washes,drain and heats as intended. All water connections were dry at time of service.
Near Austin, TX 78738
Brandon
Job Details: 06/29/2018
Arrived on site for part hanger, I replaced the control board and vent, unit tested good. Water lines were dry at time of service.
Near Austin, TX 78723
Joseph C.
Job Details: 06/29/2018
MGD3500FW0 Arrived on site for “rattling noises, during cycle” complaint. Inspected unit and found burner tube to be loose, where it meets gas valve. Adjusted tube. Reassembled unit. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78728
Cliff
Job Details: 06/29/2018
Whirlpool washer WTW5000DW1. Arrived on site to diagnose a washer that will not agitate or spin. Found capacitor miswired causing motor not to run. Rewired capacitor properly and tested unit. Found all is functioning properly at this time. No leaks found at time of service.
Near Austin, TX 78717
Lou
Job Details: 06/29/2018
Arrived on site to inspect microwave light flickering. Upon further inspection, I placed a cup of cold water in the unit and tested for 30 seconds. The water was hot upon completion, but I could not get the unit to duplicate the issue. The customer advised that when using the unit to cook, at the end of the cooking time and opening the door, the interior light would flicker. I advised the customer that the symptoms he's describing calls for replacing the switches. I will order all three switches and both interlocks and scheduled return service for 07/03/18. I advised the customer that the office would contact him to schedule a time. I took a picture of the customers closing documents as proof of warranty for the unit.
Near New Braunfels, TX 78132
Connor M.
Job Details: 06/29/2018
WDT970SAHZ0 whirlpool dishwasher Arrived on site to test unit for not draining or drying well. Found coffee grounds clogging drain line near disposal. Drain line has no drain loop and cant due to location of sink. Drain line must come up at least 6 inches after disposal connnection to avoid back fill from sink. Cleared drain line and tested. Unit now draining properly. Customer not using rinse aid. Rinse aid is required for proper drying but will not improve effevtivness with plastics. Instruct customer on proper use and care. No leaks detected.
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/29/2018
Model WFC150M0EB1, Arrived on call for left front burner arcing safety issue, found left front receptical harness wires and rescptical melted just at the receptical and showed black arcing in infinite switch and part of the left front element the receptical melted to it replaced all 3 of these parts, not able to test due to unit is at front door and has no power cord on the unit, call complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/29/2018
Model WFC150M0EB1, Arrived on call for left front burner arcing safety issue, found left front receptical harness wires and rescptical melted just at the receptical and showed black arcing in infinite switch and part of the left front element the receptical melted to it replaced all 3 of these parts, not able to test due to unit is at front door and has no power cord on the unit, call complete.
Near Austin, TX 78723
Joseph C.
Job Details: 06/29/2018
WRF989SDAM03 Arrived on site for “not cooling in fresh foods section, again/no ice” complaint. Called, and spoke with Rick, at techline(Ref# 7722346366). Checked icemaker and functioning as designed. Three way valve working as designed. Ordering new thermistor(fresh foods), evap cover and evap fan. Cleared ice from evap, so customer would have functioning unit until return date. Return for repairs on 07/03. No leaks detected, at time of service.
Near Georgetown, TX 78626
Dona
Job Details: 06/29/2018
Arrived on site for unit leaking and not cleaning properly, found sump diverter leaking on to the floor. Found glass shards in sump area could have been cause of sump assembly leaking. Unit has signs of oversudsing as well below float. Home has extensive damage, builder was on site while technician present taking pictures for repair of flooring and baseboards. Will need pump and motor assy-329.68 and labor of dw350 214.99 + tax. Customer does not want to repair at this time. All water connections are dry. Collected 108.24 for diagnosis fee today.
Near Waco, TX 76708
Arthur B.
Job Details: 06/29/2018
WRF989SDAE00 (French Door Dual Evaporator) - Arrived onsite to install reservoir and filter to complete repair on French door refrigerator. Removed reservoir and installed new filter. Reassembled. Turned water supply on. Water now dispenses. Icemaker calls for water. No other issues found. Customer is paying for water valve,icemaker from prior visit and remaining parts and labor today. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 06/29/2018
arrived on site to inspect refrigerator not cooling in rc and frost buildup in rc and fc. Upon further inspection, I found that the rc Evap had ice buildup and there was frost/ice buildup in the top of the fc. When opening the fc, the drawer was extremely heavy and weighted down. I advised the customer that due to the weight in the fc drawer, the door did not close all the way leaving s gap and allowing warm airflow to go inside which caused the ice buildup. Also advised that due to this issue, it caused the rc Evap to freeze up and restricted airflow which is why the rc is not as cool. The customer removed the heavy frozen food and placed it in a different unit. I quoted the customer RF100 $99.99 for the service/diagnostic fee and RF520 $50.00 to defrost the Evap for a total including tax of $162.36. Customer agreed to the service and paid in full. I defrost the Evap and tested the unit and the unit began to cool as expected and the rc airflow was good. No water leaks observed during
Near Wimberley, TX 78676
Robert
Job Details: 06/29/2018
WRT311FZDWO1 Arrived on job for complaints of not making ice and leaks. Found supply tube to icemaker not directly connected to icemaker. Water being dumped into freezer down back wall.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 06/29/2018
Arrived on site. Checked for no heat issues. Found error code L2 for loss of voltage. Verify voltage everything checked OK. After further diagnosis found bad heater. Replaced heater, all functions tested OK. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 06/29/2018
Arrived on site. Checked for no heat issues. Found error code L2 for loss of voltage. Verify voltage everything checked OK. After further diagnosis found bad heater. Replaced heater, all functions tested OK. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 06/29/2018
Arrived on site. Checked for no heat issues. Found error code L2 for loss of voltage. Verify voltage everything checked OK. After further diagnosis found bad heater. Replaced heater, all functions tested OK. No leaks present. Job complete
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/29/2018
Model WRF535SWHZ00, Arrived on call for fresh food section not cooling properly, found freezer fan has 124 ac volts to it but not running even in test, replaced freezer fan and is know running as it should, then checked sensors, freezer got 50.9 k ohms at 2 degrees, fresh food sensor got 5.9 k ohms at 72 degrees, called whirlpool tech line and talked to butch, sensors are out of range for these readings, will order freezer sensor and fresh food harness with sensor and freezer fan cover due to it broke removing it , will reschedule for 7/5/18, no water leaks after repair today.
Near Manor, TX 78653
Nathaniel B.
Job Details: 06/29/2018
Model WRF535SWHZ00, Arrived on call for fresh food section not cooling properly, found freezer fan has 124 ac volts to it but not running even in test, replaced freezer fan and is know running as it should, then checked sensors, freezer got 50.9 k ohms at 2 degrees, fresh food sensor got 5.9 k ohms at 72 degrees, called whirlpool tech line and talked to butch, sensors are out of range for these readings, will order freezer sensor and fresh food harness with sensor and freezer fan cover due to it broke removing it , will reschedule for 7/5/18, no water leaks after repair today.
Near Georgetown, TX 78628
Dona
Job Details: 06/29/2018
Arrived on site to replace shim on warped door. Removed ice bin and found unit has been making ice, found large ice build up in bin not allowing for auger to turn. Removed blockage and tested unit. Customer uses crushed ice, suspect ice was left in dispenser shoot causing air leakage and unit to ice up. Unit is making ice and dispensing ice now. Added shim on left hand door near switch unit lines up. All operations check good. All water connections dry.
Near Waco, TX 76712
Arthur B.
Job Details: 06/29/2018
WDT730PAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishes not dry my in dishwasher. Ran diagnostics and found error code F7E1 (Heater Error). Inspected element and found short near end of left side. Removed element and installed new replacement. Reassembled and ran automatic test cycle. Poured water on element and found heater is now working as intended. All codes cleared. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78737
Brandon
Job Details: 06/29/2018
Arrived on site for complaint of rattling noise, found unit was not level, but noise was not present at time of service. I leveled the unit, everything else tested good.
Near Wimberley, TX 78676
Robert
Job Details: 06/29/2018
Ktdm354 replacement owl sensor
Near Georgetown, TX 78626
Dona
Job Details: 06/29/2018
Arrived on site for fridge not always staying cool, found temps in freezer at 2 degrees, fridge at 39 degrees at time of service, customer states that unit will frost up in freezer at different times as well. Airflow is good from freezer to fridge, will need to replace thermostat and adaptive defrost control due to icing up. Customer also has broken drawer and door shelving will need to replace on return. All water connections dry. Will return on Tuesday July 3,2018 Meat drawer-65.50 Door trim-36.29 tax 8.40total with tax 110.19 customer gave 100.00 cash today will collect rest on return.
Near Austin, TX 78748
Luis
Job Details: 06/29/2018
Refrigerator-adjusted bracket and freezer door
Near Waco, TX 76712
Arthur B.
Job Details: 06/29/2018
JFFCC72EFP00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of icemaker not working on French door refrigerator and ice container stuck. Found ice container had gotten hole in plastic ice base causing warm air to enter. Also found ice maker stuck mid harvest. Removed icemaker and ice container and installed new replacements. Reassembled. All checks ok. No other issues found. All water connections were dry at of service.
Near New Braunfels, TX 78130
Daniel A.
Job Details: 06/28/2018
MEDC200XW1 Dryer not heating intermittently. Verified voltage/hater operation. Replaced timer. Verified normal operation after service. Instruct customer on venting/fire hazard
Near Austin, TX 78717
Lou
Job Details: 06/28/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the door panel, kick panel and both friction pads. Tested unit and unit operated as designed. No water leaks observed during service. Job complete.
Near Austin, TX 78745
Brandon
Job Details: 06/28/2018
Arrived on site for washer not spinning clothes dry, found bad motor, customer is going to buy a new washer, cost of repair was not worth it to customer. Water lines were dry at time of service. Collected 108.24 on check
Near Austin, TX 78753
Joseph C.
Job Details: 06/28/2018
NTW4516FW1 Arrived on site for “leaking water from bottom of unit” complaint. Inspected unit and found gearcase shaft bent. Ordering new spin basket, gearcase and suspensions. Office will need to set return schedule, due to basket being expart. Shut off water to unit. No leaks detected, at time of service.
Near , TX 76524
Dona
Job Details: 06/28/2018
Arrived on site for dispenser not allowing for rinse aid, found rinse aid clogged off inside hole. Removed and verified operations. All water connections dry, no errors unit running to spec. Have instructed that unit needs to be properly installed to avoid leaks or damage to unit.
Near Seguin, TX 78155
Connor M.
Job Details: 06/28/2018
KFC022EVBL4 kitchenaid refrigerator Filter head-78.70 labor-189.99 arrived on site to test unit for water not dispensing. Traced water to filter head. Filter recently replaced. Diagnosed bad filter head. Ordering for return.
Near Leander, TX 78641
Lou
Job Details: 06/28/2018
arrived on site to inspect cooktop bridge not working. Upon arrival, the customer advised that she bought a cast iron bridge for her Jenn Air and it doesn't work appropriately. Tested the unit on the bridge side, but found that the bottom of the griddle was not a flat surface and not making a good connection to the cooktop. I moved the griddle slightly down towards the left front burner and the front burner began to heat but the back burner showed error code and was not heating. I advised the customer of the issue with the griddle and that she needs to purchase a griddle with a flat bottom and won't be able to use a reversible griddle. Job completed.
Near Lakeway, TX 78734
Luis
Job Details: 06/28/2018
Ice machine-replaced failed drain pump
Near Seguin, TX 78155
Connor M.
Job Details: 06/28/2018
WSF26C2EXW01 whirlpool refrigerator Arrived on site to test unit for not dispensing ice. Found coupling on ice bin missing teeth, and plastic retainer on ice chute broken. Will need to replace ice been a d ice chute.
Near Temple, TX 76504
Dona
Job Details: 06/28/2018
Arrived on site for no fill condition, found water level switch not sensing unit was empty or full. Not allowing for water flow. Replaced water level switch and verified unit is no filling, washing spinning and draining. No errors found. All water connections dry.
Near Seguin, TX 78155
Connor M.
Job Details: 06/28/2018
MVWX655DW1 maytag washer Arrived on site to test unit for not washing and overflowing. Found aggitater spinning when basket is supposed to be spinning. Drive hub stripped. Control not always responding. Will need to replace both parts. If another tech returns, control is necessary for repair
Near Austin, TX 78759
Joseph C.
Job Details: 06/28/2018
LSQ9030PQ1 Arrived on site for “washer does not spin or drain” complaint. Inspected unit and found door switch faulty. Removed and replaced door switch. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 06/28/2018
WFW9250WW00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer making loud grinding noise when spinning and bellow clamp came off. Spun inner basket and found bearing grinding and inner basket loose. Advised customer that unit will need new tub assembly. Advised customer that AHS must approve parts and labor before we can proceed. OF to contact customer. All water connections were dry at time prior of service.
Near Austin, TX 78746
Kevin
Job Details: 06/28/2018
Arrived on site and found Bellow has a hole in it, took one picture. Quoted customer for Bellow $160.16 total labor FL370 $229.99, after replacement ran a diagnostic cycle and leaking has stopped and no further repair is required at this time. No water leaks from connections at time of service, job complete.
Near Austin, TX 78734
Brandon
Job Details: 06/28/2018
Arrived on site for microwave door not opening, I found control panel housing was broken at actuator level, part has been discontinued and not available anywhere.
Near Seguin, TX 78155
Connor M.
Job Details: 06/28/2018
GHW9150PW0 whirlpool washer Arrived on site to test unit for not starting cycle. Found hot water valve not allowing water in. Confirmed water too unit. Found calcium build up in screen clean sediment screen and tested unit. Unit working properly, no leaks detected.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 06/28/2018
Near Austin, TX 78703
Joseph C.
Job Details: 06/28/2018
WFC7500VW1 Arrived on site for “A10 error code” complaint. Inspected unit and found debris in drain pump. Removed debris from drain pump. Tested unit. Unit is now performing as designed. No leaks detected, at time of service.
Near Austin, TX 78732
Luis
Job Details: 06/28/2018
Refrigerator -replaced ice box fan
Near Killeen, TX 76542
Arthur B.
Job Details: 06/28/2018
MZD2766GES (SxS Refrigerator) - Arrived onsite for customer complaint SxS refrigerator not cooling in RC section and loud noises when attempting to dispense ice. Found FC section cooling properly. Found damper not opening allowing air from FC section to enter RC section. Also found when attempting to dispense ice, solenoid that open door chute makes a loud noise. Also found ice dispenser motor not turning as well. Upon parts lookup; part 61005044 (Damper) is NLA. Advised customer of finding and AHS will determine next steps. No other found at this time. All water connections were dry at time of service.
Near Belton, TX 76513
Dona
Job Details: 06/28/2018
Arrived on site to replace main control and user interface. Unit was damaged by roaches infestation inside control. Replaced user interface and control and ran unit through diagnostics, no errors. Verified operations are good and all water connections dry.
Near Austin, TX 78745
Robert
Job Details: 06/28/2018
W10820043 Arrived on job to replace drive block and coupling. After replacement of agitator found the top of drive shaft not locked in to drive block allowing the tub to drag in spin. Will need to replace drive
Near Lakeway, TX 78734
Brandon
Job Details: 06/28/2018
Arrived on site for left rear burner not working, found burner to be faulty and infinite switch had a loose connection, I replaced burner and fixed connection, unit tested good.
Near Liberty Hill, TX 78642
Lou
Job Details: 06/28/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the motor/fan and tested the unit. Unit operated as designed and no more noise. I arrived with two fan motors W10860984 and one of the parts was defective as one of the connectors was broken off. I was able to use the other fan motor. Job completed.
Near Martindale, TX 78655
Connor M.
Job Details: 06/28/2018
WTW4815EW0 whirlpool washer Arrived on site to test unit for not powering on. Found unit non responsive. Confirmed proper voltage to control. Will need to replace control board.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 06/28/2018
Arrived on site for sensor failure.sensor was shorted. Replaced. Tested. Unit now heats without failure code.
Near Belton, TX 76513
Dona
Job Details: 06/28/2018
Arrived on site for f5e3 error, ran unit through diagnostics and found lid latch is locking, control is not sensing when lid is latched or unlatched. Replaced main control, calibrated control and ran cycle to verify that unit is running to specifications. All operations check good, all,water connections are dry.
Near Lakeway, TX 78734
Brandon
Job Details: 06/28/2018
Arrived on site for front right burner not working, I replaced front right burner, unit tested good.
Near Leander, TX 78641
Thomas L.
Job Details: 06/28/2018
Arrived on site for frosting in fresh food section and no ice from upper icemaker. Icemaker had failed drive motor. Replaced it. Frosting was from food blocking door from closing, all water connections were dry
Near Killeen, TX 76549
Arthur B.
Job Details: 06/28/2018
MEDE300VW0 (Dryer) - Arrived onsite for customer complaint of dryer making loud noises when tumbling. Also complained of long dry time. Test unit and found good heat. Advise to have house ventilation checked. Removed blower fan cover and found blower wheel warped. Ordering new blower wheel and motor just in case shaft is bent. R/S next available Tuesday 7/3. Dryer vent and lint trap was clean at time of service.
Near Austin, TX 78704
Joseph C.
Job Details: 06/28/2018
WFE515S0ES0 Arrived on site for “broken cooktop” complaint. Inspected unit and found cooktop broken. Removed and replaced cooktop. Parts are $346.82. Labor is $209.99(CO230). Office has already collected fees(per notes). Unit is performing as designed.
Near New Braunfels, TX 78132
Connor M.
Job Details: 06/28/2018
JFFCC72EFS00 jennair refrigerator File number-7722339714 arrived on site to test unit for water not dispensing. Flund same as last time, when removing and reinstalling filter it would work. Contacted techline and was told to reduce flow at supply. Reduced flow at supply until we were getting 1oz per second. Filled up a 12 ounce cup in 12 seconds. Unit working properly, no leaks detected.
Near Austin, TX 78746
Kevin
Job Details: 06/28/2018
Arrived on site and found 3rd/upper rack rails are broken. Will need to bring them both back to correct issue. Will also bring back sound blanket, ran a diagnostic cycle and confirmed dishwasher functions are operating properly. No water leaks from connections at time of service, job complete.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/28/2018
MHW6000XR2 (Front Load Washer) - Arrived onsite to install MCU and latch to front load washer from my prior visit’s diagnosis. Removed defective parts and installed new replacements. Reassembled. Clear error codes and tested unit. Unit fills,agitates,drains and spin as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78738
Brandon
Job Details: 06/28/2018
Arrived on site for dry making loud squeaky noise, found idler wheel was stuck. I replaced dryer repair kit, unit tested good. Vent was clear at time of service.
Near Austin, TX 78704
Joseph C.
Job Details: 06/28/2018
MT4155SPS5 Arrived on site for “turntable not turning” complaint. Per previous diagnosis, removed and replaced turntable motor and shaft. Tested unit. Unit is performing as designed.
Near Georgetown, TX 78628
Lou
Job Details: 06/28/2018
arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found moisture on the inner door and inside the tub. The customer advised that they switched detergents to a liquid gel as apposed to pods. I advised the customer to run their hot water tap unit the water was extremely hot and then turn the unit on to allow the entering water to be hot and not have to warm up. I tested the unit in diagnostics and the unit operated as designed. After the unit filled, I felt the water and it was very hot. During testing, I opened the unit door and found soap suds in the water. I advised the customer of my findings and advised to cut back on detergent use even more; approximately two teaspoons is the most needed. I contacted Techline and spoke to Ron who advised the ruin the tap water until the water was hot then turn the unit on. He advised the check the drain tube and make sure that it was installed correctly and I advised that it was. I advised Ron that the element was
Near Temple, TX 76502
Dona
Job Details: 06/28/2018
Arrived on site for unit leaking, found detergent dispenser and bleach dispenser leaking water when unit is filling causing water to go around edges and look as though unit is leaking underneath. Will need to replace both dispensers and bezels may be needed when removing dispensers. Will bring valve on return visit but did not see any leakage at this time. No signs of leakage from pumps or tub. Water connections are dry. Rescheduling repair for 7/2/18- Tuesday.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/28/2018
Model WRX735SDBM00, Arrived on call for not dispensing ice found i e bucket has large clumps of ice and fill cup is frozen, will need valve and ice,maker due to ice buildup in head of the ice maker, installed ice maker and valve and ice maker cycled and filled with water, customer to allow for 24-48 hours for proper ice production, also customer to dump first batch of ice and then use ice from then on, no water leaks after repair, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 06/28/2018
Model WRX735SDBM00, Arrived on call for not dispensing ice found i e bucket has large clumps of ice and fill cup is frozen, will need valve and ice,maker due to ice buildup in head of the ice maker, installed ice maker and valve and ice maker cycled and filled with water, customer to allow for 24-48 hours for proper ice production, also customer to dump first batch of ice and then use ice from then on, no water leaks after repair, call complete.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 06/28/2018
Arrived on site for water level failure. Replaced water level switch. Control still thinks unit is full of water and isn’t cycling off drain pump. Office to reschedule as control is not stock at our distributors. Water connections were dry
Near Canyon Lake, TX 78132
Connor M.
Job Details: 06/28/2018
WRB322DMBW whirlpool refrigerator Arrived on site to test unit for ice maker not working. Found voltage to ice maker but not advancing when forced. Replaced icemaker. Unit calling for water but not filling. Confirmed no plumbing issue. Replace water valve and tested unit. Unit working properly, no leaks detected.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/28/2018
WTW8040DW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer grinding when agitating. Removed wash plate and found coins in between wash plate and inner basket. This is cause of the grinding noise. Also found bolt underneath loose as well. Tighten bolt using blue loctite. Ran calibration. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78665
Steve C.
Job Details: 06/28/2018
Arrived on site for the door goes back up when opening the door. Tested the unit and found the door springs were at the tight setting. Readjusted the springs and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Round Rock, TX 78665
Steve C.
Job Details: 06/28/2018
Arrived on site for the door goes back up when opening the door. Tested the unit and found the door springs were at the tight setting. Readjusted the springs and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Georgetown, TX 78628
Jerry C.
Job Details: 06/28/2018
WTW5640XW3 Arrived to inspect no spin. I found the bearings very rough and there were signs of seal rupture within the gear case and motor area. I entered service test mode and found F7E6, F7E5 codes stored. I quoted the customer for the gear case, cam kit, and actuator and removed and replaced the listed parts. I calibrated the unit after centering the basket within the chassis and tested. Operational test good, no leaks observed during service.
Near Salado, TX 76571
Dona
Job Details: 06/28/2018
Arrived on site for no functionality on unit, found open thermal fuse. Replaced thermal fuse and checked units airflow, temperature, all cycles are checking good. Airflow is good, units temperatures are not excessive. Units thermal fuse had been replaced 7/26/17 still under one year warranty. No charge Dryer ducting clear.
Near Cedar Park, TX 78613
Wesley
Job Details: 06/28/2018
Near Georgetown, TX 78633
Lou
Job Details: 06/28/2018
arrived on site to inspect dryer noises. Upon arrival, the customer advised that the dryer makes a "chirping" noise and the dryer was already turned on. While the dryer was running, I could hear a faint chirping noise. I continued to listen to see if I could tell where it was coming from. I opened the lid and ran the unit and the unit did not squeak. I verified that the noise is not coming from the dryer kit. I removed the lint trap and listened and could hear the chirping noise. I removed the backing from the unit and removed the lint trap chute and turned the unit I and the noise did not duplicate. I put the unit back together and a back into place and the chirping noise started again. The noise is not a motor type noise and I believe it is a metal on metal type squeaking/chirping noise. I contacted Techline and spoke to Chris and advised him of my finding and he did not have a solution for the issue. File# 7722337793. I advised the customer of the information I received from techlin
Near Round Rock, TX 78665
Steve C.
Job Details: 06/28/2018
Arrived on site for the unit is leaking water. Found the drain pump was not attached properly and cause a leak. Found the sump and motor is defective due to the drain pump will not attach properly. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78738
Brandon
Job Details: 06/28/2018
Arrived on site for customer complaint of moisture under unit, found excessive soap being used causing suds to leak out of door, instructed customer to use less soap and clean the washer on cleaning cycle. Also found f08e01 error code, fill valve taking to long to fill, Paul and I replaced fill valve, unit tested good. Water lines were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 06/28/2018
WTW7340XW2 (Too Load Washer) - Arrived onsite for customer complaint of top load washer getting error code Sd when doing wash cycle. Confirmed F71 error (Suds) error codes. Removed inner basket and found no obstruction. Ran automatic test cycle. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near New Braunfels, TX 78132
Connor M.
Job Details: 06/28/2018
WTW8540BW whirlpool washer Arrived on site to test unit for leaking from under unit and whistleing during spin. Found evidence of suspension failure, basket is leaning. Valve slightly overfilling bleach dispenser. Whistleing is coming from stator. Baskets shakes in spin. Ordering all related parts. Will need two hours. Call needs autho. Office to schedule directly.
Near Leander, TX 78641
Thomas L.
Job Details: 06/28/2018
Arrived on site for frost in freezer section. Temp was 22 but customer had just emptied freezer for us. Fresh food section was 36 degrees. Found full condenser and vacuumed it out. All operations were normal. All rests for sensors, fans, ice maker passed. Customer has seen meats totally go defrosted but no sings of that type of cooling problem today. All water connections were dry.
Near Cedar Park, TX 78613
Wesley
Job Details: 06/28/2018
Replacing the drawer rails in a freezer. Unit now engages and closes without problems.
Near Austin, TX 78753
Joseph C.
Job Details: 06/27/2018
WRF555SDFZ02 Arrived on site for “shelf mount not installed correctly” complaint. Inspected unit and found wall mounted peg, for lower shelf, installed in reverse and not letting drawer shelf sit securely. Reinstalled peg in correct configuration. Unit is performing as designed. No leaks detected, at time of service.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/27/2018
Model WFW75HEFW0, Arrived on call for unit making a noise when trying to spin inner drum of washer by hand slow sounds like change in the inner drum, per cs service manager this noise is normal then ran unit in a spin and drain and can not hear the noise, the noise when spinning inner drum by hand is normal, found no loose change noise when running a drain and spin which is normal, per cs service manager the inner tubes have bearings in them which will get loose change noise when in a very slow spin or if inner drum is moved by hand and noise in spin is normal, no parts needed, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/27/2018
Model WFW75HEFW0, Arrived on call for unit making a noise when trying to spin inner drum of washer by hand slow sounds like change in the inner drum, per cs service manager this noise is normal then ran unit in a spin and drain and can not hear the noise, the noise when spinning inner drum by hand is normal, found no loose change noise when running a drain and spin which is normal, per cs service manager the inner tubes have bearings in them which will get loose change noise when in a very slow spin or if inner drum is moved by hand and noise in spin is normal, no parts needed, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/27/2018
Model WED6200SW1, Arrived on for noise from dryer, installed repair kit and idler and noise is gone, collected remaining balance of 187.88, dryer wall vent is clear, customer to have wall vent cleared every 6 months.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/27/2018
Model WED6200SW1, Arrived on for noise from dryer, installed repair kit and idler and noise is gone, collected remaining balance of 187.88, dryer wall vent is clear, customer to have wall vent cleared every 6 months.
Near Austin, TX 78725
Joseph C.
Job Details: 06/27/2018
WED5000DW2 Arrived on site for “unit not heating” complaint. Inspected unit and found high limit thermostat blown, due to clogged vent line. Removed and replaced high limit thermostat. Disassembled unit to clean our massive amount of trapped lint. Left unit unplugged, with instructions to not run unit until venting has been opened up. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Briggs, TX 78608
Arthur B.
Job Details: 06/27/2018
WTW4616FW1 (Top Load Washer) - Arrived onsite for customer complaint of water overfilling on top load washer. Ran service test and found no error codes. Calibrated unit. Unit calibrated successfully. Observed a fill on auto sensing. Found unit fills as intended. Advised customer on how unit operated and fills. No other issues found. All water connections were dry at time of service.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/27/2018
Model MFI2568AEB, Arrived on call for both sections getting warm and temp alarm did not sound when temps got warm, found compressor is very hot and when compressor trys to kick on draws 8.4 amps and then kicks off, checked compressor windings and got 4.6, 5.4, 3rd reading could not get a steady reading, used a good used test relay and still drawing 8.4 amps and kicking off on overload, will need compressor, access valve and uv drier, will need autho. Office will reschedule with customer if autho. Is approved, left the unit unplugged. Also will need dispenser control and main board due to temp alarm did not sound until 6 hours after unit was warmer than room temp, no water leaks at time of call. Unit will need autho. For repair.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 06/27/2018
Model MFI2568AEB, Arrived on call for both sections getting warm and temp alarm did not sound when temps got warm, found compressor is very hot and when compressor trys to kick on draws 8.4 amps and then kicks off, checked compressor windings and got 4.6, 5.4, 3rd reading could not get a steady reading, used a good used test relay and still drawing 8.4 amps and kicking off on overload, will need compressor, access valve and uv drier, will need autho. Office will reschedule with customer if autho. Is approved, left the unit unplugged. Also will need dispenser control and main board due to temp alarm did not sound until 6 hours after unit was warmer than room temp, no water leaks at time of call. Unit will need autho. For repair.
Near Georgetown, TX 78633
Lou
Job Details: 06/27/2018
arrived on site to inspect clothing articles stuck in agitator. Upon arrival, I found that a bed sheet had gotten caught in the agitator. I removed the agitator and the sheet and found that some pieces on the bottom of the agitator had broken off. I replaced the agitator and tested and unit operated as designed. No water leaks observed during service. Job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 06/27/2018
WTW5800SW0 (Top Load Washer) - Arrived onsite for customer complaint of agitator not moving when running. Removed dispenser and found agitator stripped. Was able to remove agitator bolt and removed faulty agitator assembled. Installed new replacement. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Spring Branch, TX 78070
Diego G.
Job Details: 06/27/2018
Arrived on site. Check for cooling issues. Found unit completely off. Bypass thermostat and everything kicked on just fine. Replace thermostat, all functions tested OK. No leaks present. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 06/27/2018
Arrived on site. Check for cooling issues. Found unit completely off. Bypass thermostat and everything kicked on just fine. Replace thermostat, all functions tested OK. No leaks present. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 06/27/2018
Arrived on site. Check for cooling issues. Found unit completely off. Bypass thermostat and everything kicked on just fine. Replace thermostat, all functions tested OK. No leaks present. Job complete
Near Lakeway, TX 78738
Paul
Job Details: 06/27/2018
Whirlpool Dryer Model WGD8500DW4. Arrived onsite for the dryer with the door not shutting. I found the door catch broken. I replaced the catch and the door is closing as designed. Call complete.