Service History 134

We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78130
Noah D
Job Details: 09/06/2021
"Arrived on site to inspect unit for not drying dishes normally, upon inspection found the unit was working to specs. Heating element worked. Instructed customer to use rinse aid and expect drying to get better after 40-50 washes. Complete"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Kyle, TX 78640
Kevin
Job Details: 09/06/2021
"Arrived on site and found element connector is broken off, dryer is not heating. Replaced element , job complete dryer is now heating"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Leander, TX 78641
David S
Job Details: 09/06/2021
Arrived on site for freezer not cooling. We gained access to the inside of the unit. Then gained access to the evaporator where we found it Incased in ice. We proceed to unit into diagnostics and ran a heating element test.we found heating element to be working properly. We the tested for voltage at heating element harness and found 120v. We tested the thermistor and found it to be good. The tested DC volts as the thermistor harness and found good voltage. Whatcha points to the control not operating properly. We ordered the control. Office to reschedule ; ordrng 1 W11496886 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Jarrell, TX 76537
Tommy
Job Details: 09/06/2021
"Arrived onsite for ice maker not making ice. Upon arrival found ice maker motor was dead, replaced and tested unit is now operating as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMW2330WS01
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit microwave not heating, I removed and replaced the magnetron and tested. Unit heated as designed. Also removed and replaced the interior bulb and it is operating as designed. Once I had the unit back in its space, I retested and it continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/06/2021
"Arrived on site for Frosting in the Freezer Section - Side by Side Refrigerator. Found icicles formed on the outer most edge of ice maker housing and more icicles formed at the vent, rear led light, and back top area of bulkhead inside freezer. No frost or ice formed on the evaporator cover. Temps were good in fridge and freezer. Gained access to the ice maker and found additional ice formed inside and underneath ice bin. Removed all ice that formed inside and underneath ice bin. Placed in short defrost and could hear the heater melting the ice over evaporator. Ran ice harvest test and first two times the ice maker gave me a motor failed test. Third time I ran harvest I could hear the motor break free of ice and gave me a passed result of 22. Ran water fill test to ensure water wasnt escaping from the mold creating the ice formed around ice bin and no leaks were detected. Found freezer door gasket was bowing out on the inner edge of the door. Took pic for quick pics in ticket. Also found freezer door gasket bowing a bit at the top of the door. Placed in test seven and set fridge in sub test two to defrost every eight hours instead of being based off of run time of compressor. Ordering new freezer door gasket WPW10355585 and will return with all parts I came with today. Also ordering an ice maker W10873791 to return with JIC. . ; ordrng 1 WPW10355585 (Grey freezer door GSKT) and 1 W10873791 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Lago Vista, TX 78645
Justin
Job Details: 09/06/2021
"Arrived on site for a refrigerator with the water not dispensing and ice not being produced. Upon arrival the customer stated the unit began working again. When it was failing they could hear the valve energize, see the UI count oz, but had no water. The customer has changed the filter several times and still found no difference when it was failing. I found this to be an intermittent issue and will be ordering parts for the repair. Office to reschedule. ; ordrng 1 W11512425 (Control) and 1 W11512399 (Valve) and 1 WPW10341320 (Dual Valve) and 1 WPW10394053 (Filter Housing) and 1 W11512401 (UI)"
We serviced a
MAYTAG RANGE
Model PGR4310CDW
Near Leander, TX 78641
Kayman
Job Details: 09/06/2021
Arrived onsite for range not igniting on the front left burner. Upon inspection I confirmed the complaint. I found a burn mark on the switch module for the LF burner. With the other burner igniting and them sharing a ignitor I will need to order the switch harness and return to complete the repair.
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Leander, TX 78641
David S
Job Details: 09/06/2021
"Arrived on site for no power to control panel. We gained access to the back of the unit to test voltage at power cord terminals found 240v at line2 to neutral. Tested voltage at line1 to neutral and found no voltage. Tested outlet and found the same results. We determined that there must be an issue at the outlet, breaker or inside the wall. We made the suggestion to the customer to have an electrician come out and check his home wiring between the dryer and the breaker box.customer seemed satisfied with the diagnoses
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78750
David Z
Job Details: 09/06/2021
"Arrived on site to follow up on refrigerator that was not defrosting in the FC. Customer had defrosted prior to arrival. Removed old evap fan harness. Found discoloration, and thermistor over 30 degrees out of range. Replaced harness and verified fan is running. Advised customer to follow up if any issues repeat.
We serviced a
WHIRLPOOL DISHWASHER
Model JDB9000CWP3
Near Austin, TX 78731
David Z
Job Details: 09/06/2021
"Arrived on site to diagnose dishwasher with hanging rack. Found right top rack has broken spot welds and separated.Replaced both upper racks and verified unit working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78702
Kevin
Job Details: 09/06/2021
"Arrived on site and inspected dryer and found with the veNt connected airflow is restricted but dryer is getting hot. Moved dryer forward and disconnected vent and airflow is now showing good oh and dryer is still heating. Vent to the exterior of the home will need to be cleaned/cleared to correct issue. Homeowner is not present, spoke with them on the phone to describe the issue pictures of readings can be provided by the office and email if they need them, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Georgetown, TX 78626
Tommy
Job Details: 09/06/2021
"Arrived onsite for ice maker not operating. Upon arrival found unit is operating as designed, spoke with customer on loading habits ice maker cooling and design. Job Completed. Unit is making ice."
We serviced a
WHIRLPOOL FREEZER
Model JFC2290VEM8
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/06/2021
Arrived on site to diagnose a refrigerator with drawers not moving properly in freezer. Tested all parts and components and found no failures to unit at this time. Advised customer drawers may have seized if they hadn't been used for a period of time. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the left side panel being damaged and the drum being damaged, I removed and replaced the left side panel and drum and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Niederwald, TX 78640
Leonardo
Job Details: 09/06/2021
"Arrived on site for complaints of no water in dishwasher. Put unit into diagnostics and found no error codes. All cycles working. Tested unit in normal wash mode, everything working properly at this time. No water leaks detected."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leander, TX 78645
Justin
Job Details: 09/06/2021
Arrived on site for a washing machine that was making a loud noise. Upon arrival the customer provided a video. It sounded like either the agitator or drain pump making a noise. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and had the customer point out the noise. I found the noise was a normal agitator function. I gained access to the bottom of the unit and found everything in good shape. I found the unit working as designed. Call complete.
We serviced a
KENMORE WASHER
Model 110.475616
Near Marble Falls, TX 78654
Cliff
Job Details: 09/06/2021
Arrived on site to diagnose a washer that is making unusual noise. Found rear bearing failing Advised customer on findings and unit will need to be replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Noah D
Job Details: 09/06/2021
"Arrived on site to inspect unit for not running normally and no producing ice, upon inspection found the unit was starting to experience a defrost error, customer will need to replaced control board per first visit. Ordering board. Office to reschedule ; ordrng 1 W10843055 (BOARD, CONTROL W/CORE (M044))"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVB0
Near Austin, TX 78702
Leonardo
Job Details: 09/06/2021
Arrived on site for complaints of water leaking from dishwasher at bottom. Found door gasket had failed. Replaced with new door gasket and tested unit. No water leaks detected at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS0A
Near Austin, TX 78721
Matthew
Job Details: 09/06/2021
Arrived onsite to replace previously diagnosed parts. Replaced motor and seals. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/06/2021
"Arrived on site to inspect unit for not heating normally. Upon inspection found the unit did heat normally when attached in correctly, instructed customer to check element connectors. Aligned connecters and secured. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/06/2021
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76504
Tyler
Job Details: 09/06/2021
"Arrived on site for washer needing previously diagnosed gearcase, rotor/stator,etc. upon arrival I installed all needed parts. I then reasse and tested unit. Found washer fully functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78732
Robert
Job Details: 09/06/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78732
Robert
Job Details: 09/06/2021
Arrived on job to replace previously diagnosed part. After replacement test operation all lights working.
We serviced a
GE MICROWAVE
Model PEB9159SJ2SS
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel assembly and tested. Unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/06/2021
Arrived on job for complaints of no power. Found the neutral wire noe connected. Corrected wire issue and test.
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Austin, TX 78738
Robert
Job Details: 09/06/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Canyon Lake, TX 78133
Noah D
Job Details: 09/06/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the bake element worked normally but the broil did not activate, Customer has had full panel and control replaced already. Ordering broiler. Office to reschedule ; ordrng 1 W11238400 (Broil)"
We serviced a
FRIGIDAIRE MICROWAVE
Model FPMO209RFBY
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2021
"Arrived on site to inspect microwave control display not working. Upon further inspection, I found the display very faint. I tested the unit with a cup of water and it is operating as designed. I removed and replaced the control and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78748
Robert
Job Details: 09/06/2021
Arrived on job for complaints of not heating and timer not working. Found that the 240vac supply not there. Will need to correct power supply. Customer uses sensor dry so timer not advance properly.
We serviced a
KITCHENAID DISHWASHERO
Model KDFE104DSS0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/06/2021
"Arrived on site to inspect unit for not holding up dish-rack, upon inspection found the units adjusters had snapped causing the rack to fall, replaced adjusters and tested. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leander, TX 78641
David S
Job Details: 09/06/2021
Arrived on site for microwave display not working. We spoke to the customer and found the unit working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MGD3500FW0
Near Austin, TX 78702
Kevin
Job Details: 09/06/2021
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC
Near Austin, TX 78704
Kevin
Job Details: 09/06/2021
"Arrived on site and washer is in a retirement community laundry room. inspected washer and found no saved error codes, ran a diagnostic cycle and then a quick wash cycle and both completed properly. Found a commercial detergent dispenser that is not connected to washer. A hose was just shoved into rear panel and a zip tie was put there to hold it. Detergent in bottle does not say HE anywhere. Took multiple pictures. Described all washer issues to community management."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/06/2021
Arrived on site for Dishwasher Rinse aid dispenser Not dispensing rinse aid. Customer stated they havent needed to refill the rinse aid dispenser in three months. Upon inspection I found the rinse aid dispenser completely full. Ran diagnostics and got F8E2. Cleared error code and ran through diagnostics cycle. Completed all cycles and heated as designed. Removed dispenser and installed new dispenser. Poured remaining rinse aid from original dispenser into new dispenser. Ran through diagnostics and before it completed the diagnostics cycle and went into a drain I opened the door and found rinse aid suds inside the dishwasher. Placed into a drain. Dishwasher running as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near Marble Falls, TX 78654
Cliff
Job Details: 09/06/2021
Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain collapsed and issue is not repairable. Advised customer on findings.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/06/2021
Arrived on site to diagnose a refrigerator that has ice clumping in bin. Found ice cubes sticking in tray causing over fill condition in icemaker. Replace icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Salado, TX 76571
Tommy
Job Details: 09/06/2021
"Arrived onsite for ice maker not making ice. Upon arrival found unit water was good, turning unit condenser and compressor on found unit fan good, but found unit compressor while bad, no cool , even while receiving amps.
We serviced a
WHIRLPOOL WASHER
Model WFW9600TW01
Near Round Rock, TX 78681
David S
Job Details: 09/06/2021
"Arrived on site for washing machine showing F35 error. Suds Inspected work area. Put unit into diagnostics & confirmed error. We checked the air line for any kinks or being clogged. The line is clear and in good condition. Then ran unit through diagnostics cycle then found new code F20.no fill, after step Co2 We replaced water level sensor and ran unit again. Again the same errors came up after step Co4. Indicating the control is the issue. We quoted the customer part $271.59, service/labor $235.25. For a total of $407.94 after tax minus diagnostics already paid. Customer agreed we then ordered the cue, ccu, & flow meter. Office to reschedule.; ordrng 1 WPW10156258 (Central control expansion) and 1 WPW10157913 (Ccu) and 1 WPW10110225 (Flow meter)"
We serviced a
WHIRLPOOL RANGE
Model WGG745SOFS02
Near San Marcos, TX 78666
Andrew
Job Details: 09/06/2021
Arrived on site to test unit for grate not standing.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/06/2021
"Arrived on site to inspect unit for not heating element normally. Upon inspection found the switches turned off randomly in customer video, tested and could not replicate, ordering switches and control. Elements tested good. Office to reschedule; ordrng 2 WP3148952 (Switch)s and 2 WP3149400 (Switch)s and 1 W11528350 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Kayman
Job Details: 09/06/2021
"Arrived onsite for refrigerator tripping breaker. Upon arrival I found the FC=6 RC=37. I entered diagnostics and found that test 1 and 2 both showed pass as well as test 3. on ice box fan test the fan was pulsating and did not sound as designed. I checked IM error codes and found E0 I did a harvest and fill and did not trip the breaker. I ran IM heater and fascia heater test but still did not trip the breaker. The customer stated that the only thing that seemed to keep the unit running was removing the ice bin. I spoke to CS and I am ordering the IM, ice box fan and fill tube heater(jic) to replace. Office to R/S due to part availability. ; ordrng 1 W11226501 (Fill tube heater) and 1 W11483245 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Killeen, TX 76543
Tyler
Job Details: 09/06/2021
Arrived on site for range needing door handle. Upon arrival I installed door ha due and reasse and tested door. 8 formed customer of how handles are shaped and why handle looks like it does.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/06/2021
Arrived on site for otr m/w needing previously diagnosed blower.upon arrival I confirmed issue. Installed needed parts reassembled and tested unit and found unit fully functioning as designed with no odd noises call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/06/2021
"Arrived onsite for a refrigerator that is condensating in the refrigerator. Inspected unit and work area. Confirmed the customers complaint and found moisture buildup across the icebox facia heater, the front LED light cover and on the back wall. Spoke to CS and ran several tests. Found voltage going to the facia heaters to 13 VDC. Was advised that based on all the areas producing condensation, to order the UI, facia heater, icebox seals, and ice door. Ordering parts and the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11197489 (heater) and 1 W11330971 (UI) and 1 W11399564 (ICE DOOR) and 1 WPW10280988 (gasket REAR SUPPLY ) and 1 WPW10320706 (gasket REAR RETURN )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS4
Near Kempner, TX 76539
Tyler
Job Details: 09/06/2021
Arrived on site for dishwasher leaking. Upon arrival I found tub full of murky water. Upon further testing I found drain pump receiving proper power but motor had failed to pump water. I replaced drained then reassembled and tested unit. Found water functioning as designed. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
Arrived on site to install previously diagnosed parts. I powered the unit off at the breaker and installed the control. I then powered the unit back on for two minutes. I turned the breaker back off and then installed the console. I then tested the unit and let it reach preheat temps. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDS17
Near Cedar Park, TX 78613
Tommy
Job Details: 09/04/2021
Arrived onsite for oven having F3 error code and over heating. Upon arrival found sensor was good but control had bad relay unit would require new control. ; ordrng 1 WP8302994 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to inspect wall oven/microwave combo error codes. Upon further inspection, the customer advised that the microwave wont start and shows message to close door. I found the MW inner light on and I pressed on the door and it turned off. I found the door not closing firmly and engaging the switches properly. I opened the door and allowed it to slam and the door continued to not close firmly. Per service pointer W11493384, I am ordering the inner door panel and both hinges. Customer advised that the unit shut down on its own and rebooted. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the components. All is operating as designed. Per tech sheet for the error code, I am ordering the main control. I advised the customer of my findings and made recommendations for use and care. I am ordering the main control, both MW door hinges, MW inner door panel and scheduled return servicE.; ordrng 1 W11261167 (Main control) and 1 W10687342 (MW inner door) and 2 W10874474 (Hinge)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2021
Arrived on site for oven turning itself in. I inspected the unit and work area. I gained access to the elements and found the convection element has been shorted to ground and constantly staying on. I terminated the wiring harness for the convection element using electrical tape. I powered the unit on and tested all other functions. The customer can use the bake and broil and the cook top. I am ordering the convection assembly to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10903746 (Convection assembly)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site for washing leaking. I inspected the unit and work area. I found the unit is a stacked unit and will require a second main to fully diagnose. The office will reschedule for a two man; ordrng 2 W11316599 (Hose)s and 1 W11316257 (Hose) and 1 W11316604 (Dispenser hose) and 1 W11314666 (Drain hose) and 1 W11458345 (Drain pump) and 1 2man (2 man)
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Round Rock, TX 78681
David S
Job Details: 09/04/2021
Arrived on site for dishwasher having no power. I inspected the unit and work area. I found no power going to the unit. I found the unit on a wall switch. I turned the switch on and the unit worked as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
"Arrived on site for a range with the pilot ignition to loud. Upon arrival the customer stated that they had a one year inspection, and they found that the flame does not light until a few seconds after they hear the ignitor relay click. I gained access to the burner and preheated the unit. I found it working as designed. I informed the customer that the unit will not light nor release gas until it senses the ignitor is hot enough to light. This is why there is a break in between the click and lighting. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Volente, TX 78641
Tommy
Job Details: 09/04/2021
"Arrived onsite for refrigerator not operating as designed, upon arrival found unit water valve was receiving water but not calling for it, ordering valve also found unit evap for top frosted over, ordering unit evap cover and control. Office to reschedule upon arrival of parts.; ordrng 1 W11450890 (Control) and 1 W11312191 (Vlave)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site for fridge not cooling properly. I preformed a temp test and function test on the fridge. I found the fc at 0 and the rc at 38. The ice maker is producing ice and the unit is dispensing water. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site to install previous diagnose part. I replaced the console and tested the oven. I found the bake and broil coming on and working. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
Arrived on site for a refrigerator not making any ice. I checked temps and found the FC at 3?F. I gained access to the IM and found it in the off position. I turned it on and it started harvesting right away. I let the unit run through a harvest and found it working as designed. I showed the customer how to utilize the switch. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
David S
Job Details: 09/04/2021
Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I put the unit through a diagnostics cycle and found the unit operating as designed. I spoke to the customer about the unit having a plastic tub and how the plastic doesnt retain heat well. I also spoke to the about using rinse aid and allowing 90 washes for it to cure to the tub. I advised the customer run the hot water at the sink before running the dishwasher. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Justin
Job Details: 09/04/2021
Arrived on site for a refrigerator with the right side handle loose. Upon further inspection I found the tightening screw reverse threaded and stripped. Due to this the handle could not be tightened and was coming off of the unit. Due to this the unit was hard to open. I replaced the handle and the unit is now as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error codes and over service pointer #W10556232A, I removed and replaced both modules and harness and programmed the unit. Tested the unit with a large pan and water and the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to inspect dishwasher hinge friction pads coming off. Upon further inspection, I found both friction pads broken and unit door not staying up. I installed both friction pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Justin
Job Details: 09/04/2021
Arrived on site to install previously diagnosed parts. I powered the unit off at the breaker and installed the control. I then powered the unit back on for two minutes. I turned the breaker back off and then installed the console. I then tested the unit and let it reach preheat temps. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the filter head failure, I removed and replaced the filter head and customer had a new filter and I installed it and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
ROPER DRYER
Model RED4516FW0
Near Round Rock, TX 78664
Tommy
Job Details: 09/04/2021
Arrived onsite for dryer needing new power cord. Upon arrival found cord was already replaced but outlet had 120 from left hot but only 41 from right not. Unit outlet requires repair. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. Advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Cedar Park, TX 78613
Tommy
Job Details: 09/04/2021
"Arrived onsite for oven broil not operating, upon arrival found unit broil damaged as well as unit was tampered and control and harness damaged. Unit would require control harness and broil element for repair.
We serviced a
KENMORE DRYER
Model 110.667525
Near Georgetown, TX 78626
Lou
Job Details: 09/04/2021
"Arrived on site to inspect dryer not turning off with door open. Upon further inspection, I found the door switch broken. No lint observed during service.; ordrng 1 WP3406107 (Door switch) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/04/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/03/2021
"Arrived on site for AIG REF sounds like the fan or blower motor are struggling from under or behind the unit REF LEDs are not working properly, possibly not plugged back in after previous repairs. Found frost build up over evap cover. Temps were good inside freezer and fridge. Used steamer to remove frost over cover and coils. Found frost build up was concentrated over the top area of coils so we have a defrost issue. Found left side heater pad that holds heater in place had fallen off. Resecured pad and heater is installed as designed. Placed fridge in test 7 and changed to basic mode defrost to ensure it defrosts every eight hours. Reassembled freezer compartment. Fans running, thermistor in range, and freezer door is getting a good seal. Removed driver module LED and installed new driver module LED. All lights came on as designed. Checked fridge LED connector and they are all working as designed again. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
"Arrived onsite for cooktop with discolored flame. Upon inspection tested unit and all burners were experiencing a discoloring flame. Inspected unit and regulator and could not find any issues with the unit. Explained to customer that. With all of the construction going on, debris or moisture could have gotten into the main line and is causing the flame to discolor. Customer will monitor and may reach out to gas company"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78745
Kevin
Job Details: 09/03/2021
"Arrived on site and found refrigerator had been off for five days straight following a power outage and as of yesterday afternoon was still not cooling. Sometime overnight fridge began cooling and freezer is now at 20?, took a picture. This is an acceptable amount of cooling for 12 to 15 hours of runtime. Ran test 57 and Icemaker dropped a small batch of ice also ran test 45 to ensure Icemaker will cycle once it is cold again. Requested that customer continue to monitor refrigerator for operation
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Noah D
Job Details: 09/03/2021
"Arrived on site to Inspect cooktop for leaks, upon inspection found small bubbles indicating a Gas leak from elbow at wall and around pipe gum at regulator, I did not have pipe gum or anymore yellow tape. I told the customer is would be unwise for me to install without the proper sealer. Installer was called and they will refit the whole hose and install regulator and seal. Regulator was left for certified plumber to install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
Arrived onsite to replace damaged doors. Replaced right side refrigerator door and freezer door. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Austin, TX 78756
Scott
Job Details: 09/03/2021
"Arrived on site for drain clogged and flooding freezer . Replaced duck bill drain with new tube . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clifton, TX 76634
Tyler
Job Details: 09/03/2021
Arron site for refrigerator needind previously diagnosed ss equipment. Upon arrival I found unit unplugged. After recovering charge I used nitrogen on on system but after 30 minutes I couldnt find any signs of leaks. I then cleared system and recharged unit with 41g of refrigerant. Reassembled and tested unit and found psi lvls holding steady. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78717
Jimmy J.
Job Details: 09/03/2021
Arrived on site for First it stopped making ice.and then it completely stop cooling. Found fridge powered on upon arrival and plugged into surge protector. Tested voltage at wall and was getting 120. Unplugged fridge for thirty to forty seconds and plugged back in. Fridge turned on. Tested amp draw at start device and was getting .02. Fridge is plugged in with a surge protector with an extension cord. Gave customer a picture of a one plug surge protector with the proper Joule rating to avoid future issues. I used my thermocouple to take temps now that the fridge began running. Dropped five degrees within ten minutes.
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
Arrived on site to install previously ordered parts. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
Arrived back on site to install previously ordered control. R&R and unit tested as designed. Job complete
We serviced a
JENN-AIR OVEN
Model JJW8130DDB
Near Kempner, TX 76539
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose an oven that wasn't turning on. Unit was fully functional at time of service. Advised customer on findings and that if issue reoccurs it is most likely electrical and electrician will need to correct issue.
We serviced a
MAYTAG WASHER
Model PAVT910AWW
Near Killeen, TX 76541
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a washer that is not spinning. Found thrust bearing worn out and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
Arrived back on site to install previously ordered control and evaporator cover. Replaced both and unit tested as designed. Told customer to wait approximately 24 hours for unit to reach optimal temperatures. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near West, TX 76691
Tyler
Job Details: 09/03/2021
Arrived on site for refrigerator door squeaking upon arrival customer stated that that was their only complaint at this time upon further inspection I found at the bottom right hand at the bottom the door was missing the grease from the factpry that allows the door to open smoothly after adding the necessary grease to the unit I was able to reassemble and test the door with the weight added and found that the door is no longer squealing customer is happy with repairs call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Florence, TX 76527
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a washer that is shaking during spin. Found legs not set to level unit. Leveled unit properly and all is working properly at this time and balancing ring has not had any issues since previous trip. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW
Near Kempner, TX 76539
Cliff
Job Details: 09/03/2021
Arrived on site to diagnose a washer that is not draining. Found debris caught in pump preventing it from running. Cleaned out pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Kempner, TX 76539
Al
Job Details: 09/03/2021
"Arrived back on site to inspect grinding noises. Disassembled and discovered the back rollers were defective causing the malfunction noises. Customer reordered several parts from whirlpool and had 2 rollers on site. I installed them and reassembled the unit and noises didnt exist. Customer satisfied, Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
"Arrived onsite for refrigerator making noise. Updated model and sn#. Customer took video and explained when doors are open, the sound get louder. Put unit in diagnostics and tested individual components. In test 3 found while dampener was opening and closing the unit was making noise. Customer confirmed the sound. Ordering dampener control and evaporator motor just in case. Office to reschedule.; ordrng 1 W11224591 (motor-evap) and 1 WPW10479155 (DAMPENER control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 09/03/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found where water had damaged the cabinet to the right of the unit. Customer said they set the timer for the unit to run while they slept and decided to start it before hand and the unit leaked water from around the right side of the door area and provided a video of the water dripping from the bottom right corner the door. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed with no leaks. I retested and this time with the out door panel off so I could watch the reservoir at the bottom the door and the unit continued to operate as designed. I found the door gasket not fully installed at the bottom right corner and adjusted it so that it would seal better. Advised the customer of my findings and repairs. Recommended that the customer get photos/videos of the outside and inside of the unit if the unit leaks again. Also recommended that they not operate the unit while they are asleep or away from the home. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details: 09/03/2021
"Arrived on site to inspect dishwasher tripping breaker. Upon further inspection, customer advised that when the unit heats is when the breaker will trip. I placed the unit in diagnostics showing no error codes. Tested the unit and using my multimeter, I tested amp draw to the components at the black wire in the junction box. All components were within range and the element was showing 7-9amps during wash & dry cycles and unit operated as designed. I tested the element and its showing 19.8ohms. I recommended that the customer have the gfci breaker checked by a certified electrician as its possibly getting weak. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSE25ESHBSS
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/03/2021
"Arrived on site for refrigerator have slow water pressure through dispenser. Inspected unit and work area. Bypassed filter housing and tested operation. Found filter housing at fault. Removed failed filter housing and installed new. Tested dispenser operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78734
Luis
Job Details: 09/03/2021
"Arrived on site for cooling complaint. Found upper section of freezer to freezing,ran diagnostics evaporator fan not powering on good voltage to fan replaced evaporator fan power cycled unit evaporator fan powered on. ; used 1 WP2315549 (Evaporator fan) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 09/03/2021
"Arrived on site to inspect wall oven turning itself off during self clean. Upon further inspection, I placed the unit in diagnostics and checked error codes.Previous service call mentioned the same error code and the power was cycled at the breaker and unit began to operate as designed. Following the service tech sheet for this error code, the main control needs to be replaced. Unit is connected to WiFi.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Andrew
Job Details: 09/03/2021
"Arrived on site to test unit for not cooling. Found evap had frost build up on cap tube entering evap. Frost pattern was only on top three coils on evap. Showed customer why unit is not cooling. Compressor working as designed and pulling .9amps. Evap motor and condenser motor working properly. Checked pressures and low side was pulling into vacuum at 20psi and high side was at 100psi. Used UV light and applied bubble solution to all exposed sealed system components. No signs of any dye and no leaks detected. Charged system till pressures were stabilized to 140psi with nitrogen. Monitored system for 45mins and lost 10psi. While system was charged with nitrogen, bubble solution was added to entire exposed components repeatedly and no signs of any leaks. Called tech line and agreed leak must be internal. Vacuumed system to clear of any impurities, charged system to specs and waited for evap to develop complete ideal frost pattern. Showed customer what ideal frost pattern looks like. Also advised though frost pattern has developed it will continue to gradually lose refrigerant.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXPA3
Near Florence, TX 76527
Cliff
Job Details: 09/03/2021
"Arrived on site to diagnose a dishwasher with multiple failures. Found upper rack missing multiple clips and locking clips for adjusters, lower rack has all roller assemblies failed, and ui has multiple led failures.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Matthew
Job Details: 09/03/2021
Arrived onsite for washer excessively shaking. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and could hear shaking. Ran spin manually to test. Unit had repetitive shaking about every 4-5 seconds. Called tech line for assistance. Tech recommended Drive block hub and inner basket. Ran Check for floor stability and passed. SR#7731664780. will order hub and basket. Office to reschedule ; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (INNER basket) and 6 WP8533953 (screw)s
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS09
Near Austin, TX 78702
Leonardo
Job Details: 09/03/2021
"Arrived on site for install of previously diagnosed parts. Installed new thermistor and control board. Tested unit, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Robert
Job Details: 09/03/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/03/2021
"Arrived on site for Not Draining - Top Load Washer. Placed in diagnostics and got F2E1, F0E2. Cleared error codes. Ran diagnostics cycles completed without issue. Gained access to drain pump and found harness connector wasnt seated all the way into the drain pump connector. Pressed connectors all the way in. Ran diagnostics again and washer completed all cycles as designed. No error codes this time. No leaks detected. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manchaca, TX 78652
Robert
Job Details: 09/03/2021
Arrived on job for complaints of not drying. Found the vent in home blocked