Service History 134

We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bastrop, TX 78602
Richard
Job Details: 05/04/2021
"Arrived onsite for the dryer tearing clothes. During inspection found that the drum is out of round and the inner door seal is coming off. Will need to replace drum, door seal, possibly rollers. Ordering parts and office to schedule ; ordrng 1 W10899578 (Drum) and 1 4392067 (Dryer repair) and 1 Adhesive (Door seal adhesive) and 1 Authorization (Authorization needed for repair)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Kayman
Job Details: 05/04/2021
Arrived onsite for microwave making grinding noise in the TT motor area while the unit is running and spinning. Upon inspection I found some plastic shavings under the support and it looks like it has been rubbing against the bottom of the unit. I replaced the TT motor and support. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Scott
Job Details: 05/04/2021
Arrived on site for burners on cook top taking long time to heat up. Heated water up with what customer uses normally . Burners are heating and cycling off normally . Call tech line and they said customer is using too big of cook ware for range design . Sr 7730677740Job complete .
We serviced a
GE REFRIGERATOR
Model ZFSB23DRFSS
Near Austin, TX 78746
Luis
Job Details: 05/04/2021
"Arrived on site. Found rip in rubber grommet on drain tube,removed damaged grommet repaired drain tube."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78750
David
Job Details: 05/04/2021
Arrived on site to diagnose dryer throwing an F3E2 error for moisture sensor error. Replaced both the harness and thermistor in the track to resolve. Found lint screen also had large amount of buildup on it. Advised customer to clean lint screen every load. Tested unit and code did not return. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Round Rock, TX 78681
Kayman
Job Details: 05/04/2021
Arrived onsite for washer with bellow degrading and smelling. Upon inspection I found the bellow degrading and tearing in places. I ran a quick diagnostics to make sure everything else passed. All other functions working as designed. I replaced the bellow and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Customer had some concerns of water leaking from the right side. I could not recreate a leak in diagnostics but advised that with a water softener excessive soap could be the cause of intermittent leaking. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EC3JHAXRL13
Near Austin, TX 78731
David
Job Details: 05/04/2021
We serviced a
WHIRLPOOL DRYER
Model LEB6300LW0
Near Kyle, TX 78640
Robert
Job Details: 05/04/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. All functions working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX505ESS1
Near Austin, TX 78703
Jacob
Job Details: 05/04/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78758
Scott
Job Details: 05/04/2021
"Arrived on site for freezer temps above normal. Found ice &frost building up on left side . Will need new rails , left side not closing properly. Ordering both side freezer rails . No water leaks detected at time of service. Call to set return ; ordrng 1 W10625067 (LEFT RAIL) and 1 W10625068 (RIGHT SIDE RAIL)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFC
Near Smithville, TX 78957
Richard
Job Details: 05/04/2021
Arrived onsite for the refrigerator door not closing properly. During inspection found that door gasket needed adjustment. Adjusted door gasket and refrigerator. Complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Georgetown, TX 78633
Jonathan
Job Details: 05/04/2021
"Arrived on site for washer shaking and walking. Inspected unit and work area. Found unit mounted to older pedestal. Performed diagnostics mode and checked fault codes, no error codes. Ran manual test mode and tested all components. Found all operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/04/2021
Arrived on site for Not dispensing ice. Tested ice dispenser and could hear motor turning as designed. Found ice block at base of ice bin. Dumped ice out into bowl and removed ice block. Installed ice bin and tested ice dispenser. Could just hear motor turning again. Found coupler was loose on motor shaft from not spinning. Secured coupler onto motor shaft. Ice dispensing as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78736
Luis
Job Details: 05/04/2021
"Arrived on site for frost build up and light issues. Found switch frozen in closed position,released switch from housing tested switch operation good. Changed defrost setting to basic"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78739
Robert
Job Details: 05/04/2021
Arrived on job to replace previously diagnosed part. After replacement ran diagnostics and all functions working properly. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78705
Leonardo
Job Details: 05/04/2021
Arrived on site to test unit for oven door not closing. Test unit and found broken hinges. Replaced hinges test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Kyle, TX 78640
Robert
Job Details: 05/04/2021
Arrived on job for complaints of not finishing cycle. Ran diagnostics and found code for no fill but valve working properly. Ran test cycle and after wash it started to spin stopped and started to fill and then back to drain. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near Austin, TX 78738
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of upper oven not heating at times, found UI to main control error codes, I reset oven and tested unit, unit tested good at time of service. If problem continues, will need console and main control."
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Cedar Park, TX 78613
David S
Job Details: 05/04/2021
Arrived on site for ice maker having low ice production. We I inspected the unit and work area. We up the unit through diagnostics and found all components activating. We found the thermistors reading correct and changing with temperature. We found the front and under the unit unusually hot. We inspected the condenser fan and found it running. We spoke to JC and am ordering a sealed system repair. I am also ordering the condenser fan motor and the drain pump just Incase. The office will reschedule when we have an eta on the parts.; ordrng 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 WPW10218037 (Evaporator) and 1 W11123104 (Condenser motor) and 1 WPW10534030 (Hot valve) and 1 W10843121 (Non uv) and 1 W11506635 (Access valve) and 1 3hours (3 hours) and 1 Sealedsystem (Sealed system)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78731
Matthew
Job Details: 05/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced inlet valve. Replacing valve corrected water level issues. Heater is energizing. Customer must remember to run hot water at the tap before running load or adjusting home water temperature. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/04/2021
Arrived on site for REF inside water leaking onto shelves/ not cooling fridge side constant. Found gasket on fridge door not making a proper seal. Made adjustment to hinge and used heat gun to reshape the gasket to seal properly. Used foil tape to keep door shut for 24 hours to ensure gasket has time to seat properly. Fridge cooling as designed. Job completed.
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near Georgetown, TX 78626
Jonathan
Job Details: 05/04/2021
Arrived on site for dryer making intermittently noises. Inspected unit and work area. Tested operation and found sound normal. Leveled unit by adjusting leveling feet. Ran unit on time dry with high heat and monitored operation. No noises abnormal noise occurred during service. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Georgetown, TX 78633
Jonathan
Job Details: 05/04/2021
"Arrived on site for refrigerator not cooling well in RC and dispenser light not working. Inspected unit and work area. Measured air temperature in RC at 41? and FC at 5?, within range for air temperature. Checked air flow vents. Performed diagnostics mode and tested thermistor and found good circuit. Will need to replace LED dispenser light. Found no eta on part. Office to schedule appointment when ETA is available. ; ordrng 1 WP2317844 (THERMISTOR ASSEMBLY )"
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW1
Near Austin, TX 78735
Jacob
Job Details: 05/04/2021
Arrived onsite for unit not starting. Tested unit. Unit flashed F01 control issue. Let customer know of the issue that the control will need to be replaced. No other issues at this time. Job complete.
We serviced a
FRIGIDAIRE FREEZER
Model ffss2314qs9a
Near Austin, TX 78701
Jacob
Job Details: 05/04/2021
Arrived onsite for unit sometimes over freezing items in freezer but lately the unit had been working. Looked at the bottom of the freezer and saw layers of ice. Was able to remove layers of ice and ice also clogged the the drain hose. Removed all blockage. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit full of water and no light on board, replaced control board
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, TX 78130
Andrew
Job Details: 05/04/2021
"Arrived on site to test unit for not heating. Found error code f7e1(no heat). Cleared code, tested unit, heater engaged as designed. Advised customer to purge cold water before running dishwasher. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78746
Matthew
Job Details: 05/04/2021
"Arrived onsite for dryer not drying properly. Upon inspection and use of digital air flow meter, found external restriction. Customer will need to call a duct cleaning service and have ventilation cleaned from end of dryer to end of external vent. Also recommended shortening the vent hose to avoid kinks and crushing the hose. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Andrew
Job Details: 05/04/2021
"Arrived on site to replace compressor from previous diagnosis. Replaced compressor and drier. Charged unit to specs. Compressor was running at a steady .8amps. Evap frost pattern was developing ideally. Advised customer to place cup of water in freezer and once frozen, unit will be ok to us. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISPOSAL
Model GC1000PE4
Near Georgetown, TX 78633
Jonathan
Job Details: 05/04/2021
"Arrived on site to replace garbage disposal at customer request. Customer stated that previous one is leaking and does not work. Removed failed disposal and installed new. Tested sink and dishwasher drain. Tested operation n disposal. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model GR563LXSB0
Near Taylor, TX 76574
Wesley
Job Details: 05/04/2021
Arrived onsite and found control shorted during power surge. Ordering control to repair. All else checks good. Office to reschedule. ; ordrng 1 WPW10116718 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78745
Jacob
Job Details: 05/04/2021
"Arrived onsite for unit making a grinding noise. Looked underneath the unit, Found that some how the nut that holds the cam in place some how came off, causing the cam to slip. Replaced cam and nut. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Del Valle, TX 78617
Richard
Job Details: 05/04/2021
"Arrived onsite for the washer with excessive shaking. During testing found that the shipping brackets were still installed. Causing the issue. Removed shipping brackets and replaced LF, RR leveling feet and leveled washer. Washer tested good. Complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit had not been attached correctly, repositioned icemaker and tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Manor, TX 78653
Scott
Job Details: 05/04/2021
Arrived on site for something staining cloths blue . Removed tub from basket . Could not find a source of what could be staining closets . Recommended afresh cleaner .No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78626
Kayman
Job Details: 05/04/2021
Arrived onsite for washer unresponsive. Upon arrival I confirmed the complaint. I was able to invoke diagnostics and the unit restored function. I ran a diagnostics cycle and all tests passed. According to a svc pointer for this unit I will need to replace the main control and console due to updated software in the main control board. Office to R/S requesting 2 man job and timeframe weighed accordingly. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Marcos, TX 78666
Andrew
Job Details: 05/04/2021
Arrived on site to test unit for element not turning on.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78745
Leonardo
Job Details: 05/04/2021
Arrived on site to test unit for left front burner not working. Test unit and found burner not receiving any power. Replaced switch test unit and found burner getting power but not coming on. Will need to order new burner. Office to reschedule ; ordrng 1 W11517959 (Left front burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Luis
Job Details: 05/04/2021
"Arrived on site for water leaking. Found inlet fill tube damaged entering valve,removed damaged end of fill tube,reinstalled fill tube fully to valve tested icemaker fill no leaks"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS03
Near Austin, TX 78738
Luis
Job Details: 05/04/2021
"Arrived on site for not dispensing ice. Diagnosed coupling on shaft slipped causing shaft not to engage with auger motor,replaced shaft assembly,tested ice dispenser unit working as designed"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78738
Brandon
Job Details: 05/04/2021
"Arrived on site to replace dispenser, after replacing, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Volente, TX 78641
Justin
Job Details: 05/04/2021
"Arrived on site for a refrigerator getting ice in the back of the unit. Upon arrival you could hear a loud buzz possibly coming from the evap fan. I checked the temps and found the FC at 11? and the RC at 37?F. I put the unit into diagnostics mode and found the evap fan working as designed, the FC and RC thermistors read good as well in diagnostics. I gained access to the RC evap and found significant ice build up. I thawed out the ice and found the evap fan coming loose. I then gained access to the control and checked the VDC at the evap thermistor from P5-1 to P5-2 and the RC thermistor from P8-1 to P8-2. The RC thermistor only had 2.8VDC and the RC evap thermistor had no VDC. I then unplugged the unit and found the RC thermistor ohm good, but the RC evap thermistor ohmd out at .6K ohms. This indicates a bad control and evap thermistor. I installed the new RC evap thermistor and then ohmd it back out at the control. It now ohmd out correctly. I then replaced the control and checked VDC and it is now good. I also found the drain tube getting water all over the floor after defrosting evap, and upon further inspection I found the drain tube not sealing well at the back. I used sealer from van parts and it is now going straight into the drip pan. No more leaks observed at end of service. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Killeen, TX 76541
Al
Job Details: 05/04/2021
Arrived on site and to install previously ordered part.Removed and replaced the kit and reassembled.Customer advised to wait approximately 24 hours for the unit to reach optimal temperatures.Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near Cedar Park, TX 78613
David S
Job Details: 05/04/2021
The Customer complaint is the unit is over cooling. -20 in the freezer and freezing in the fridge. We gained access to the freezer evap and found a full frost pattern. I hooked my gauges up and found 35 psi. We tested the evaporator thermistor and found 5vdc and proper resistance. We tested the fresh food evap and found it reading proper resistance and receiving 5vdc as well. While the unit is on I'm getting pressures of 0psi low side and 110 psi on the high side. I tested voltage to the compressor and found it fluctuating. I removed the start device and found the capacitor installed upside down. I corrected the capacitor. I reinstalled the start device and tested voltage at the control. I found 120vac at the control. I retested the voltage at the compressor and found 120 vac. I tested the winding on the compressor and found the windings checking good. I spoke to PR and ran through it with him. I am ordering the control to complete the repair..; ordrng 1 W11353815 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Belton, TX 76513
Jonathan
Job Details: 05/04/2021
"Arrived on site for a dryer that would not heat. Inspected unit and work area. Tested unit and confirm customers complaint. Tested voltage at the terminal block and found proper voltage. Removed front panel and found the heater had grounded inside the housing. Replace the heater and tested the unit. Unit would not start the first two times I tried to start the machine. Make sure all my connections were good and tested unit again. The unit did turn on, turn, and heat but shut off within seven seconds with the control panel is showing the unit was still running. Tested the unit several other times and was able to get the unit to run one other time with the same results. Spoke to SW and was advised that the issue would have to be either with the motor, belt switch, or control do to intermittent working abilities. Ordering parts in office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 279787 (motor) and 1 W10847984 (belt switch) and 1 W11526004 (CONTROL)"
We serviced a
JENN-AIR RANGE
Model JGRP430HL00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/04/2021
"Arrived on site to test unit for not heating. Found spark igniter position was off. Set position properly, tested unit, unit works good. Temps are correct. Advised customer to download the app and connect unit to WiFi. Also explained on cooking cycle of unit. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER2CHMXPL04
Near Leander, TX 78641
Lou
Job Details: 05/04/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm and the compressor not on. Removed the FC evap cover and found moisture on the coils. Pulled the unit out and inspected the compressor/start device. Unplugged the unit and plugged back in and the compressor came on for a brief moment then turned off. I removed and replaced the overload and retested and unit is operating as designed. Unit is cooling and had a good frost pattern on the evaporator. Advised customer to give the unit approximately 24 hours to cool completely. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for not dispensing soap correctly, upon inspection found the units dispenser door was off track and the gasket was ripped, replaced dispenser and tested. Complete"
We serviced a
MAYTAG WASHER
Model MVWB850YG0
Near Lago Vista, TX 78645
Lou
Job Details: 05/04/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, customer advised that the unit is leaking from the bleach dispenser and softener dispenser. I placed the unit in diagnostics and tested the dispensers and found the bleach and softener dispensers were overflowing. I inspected the dispensers and found mildew and softener build up inside. Removed and replaced the dispensers and retested and turned the water valves down at the wall. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
David S
Job Details: 05/04/2021
"Arrived on site to diagnose low pressure water going to dispenser and ice maker, found that the braided hose in the back was slightly kinked. Removed the kink in the hose now the unit is functioning as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Cedar Park, TX 78613
Justin
Job Details: 05/04/2021
Arrived on site for a range not heating. Upon arrival customer stated the oven was not getting any higher than 110-120?F. I tested the voltage at the wall and found correct voltage. I unplugged the unit. I then gained access to the back of the unit and found both elements ohmd out to 20 ohms which is good. The sensor ohmd out at 1k which is good. The fuse was closed and good. I plugged the unit back in and checked voltage to the elements and found no voltage going to either. This indicates an bad control. I installed a new control and then tested the unit and checked for voltage. The elements were now getting your 240V and the oven preheated. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5230BDS1
Near Spicewood, TX 78669
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of vent motor not pulling air, unit tested good, customer was unaware of unit being out of warranty and had builder set up appointment, job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Richard
Job Details: 05/04/2021
Arrived onsite for the washer not agitating. During testing found that the actuator was not working properly. Replaced actuator with new one and washer tested good . Complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78739
Robert
Job Details: 05/04/2021
Arrived on job for complaints of code and not finishing cycle. Ran diagnostics and found code for door lock and at the end of test cycle the door lock didn?t open properly.After replacement test operation.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Leander, TX 78641
Lou
Job Details: 05/04/2021
"Arrived on site to install previously diagnosed and ordered parts. Per the row four techs diagnosis and whirlpools recommendations, I removed and replaced the drain pump and main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/04/2021
Arrived on site to install previously diagnosed part. Removed DSI board and installed new DSI board. Powered range back on and tested broil and bake. Both broil and bake are igniting flame on first click as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78633
Jonathan
Job Details: 05/04/2021
"Arrived on site for refrigerator having water and mildew mildew buildup in drain pan, causing oder. Inspected unit and work area. Checked drain pan and found to be normal. Inspected air filter and found filter has not been changed ( see SD-QUICKPIC). Informed customer of air filter and user care guide states to replace every 6 months, left part # for filter with customer. All other operations tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/04/2021
"Arrived on site for Not Cooling - Top Freezer Refrigerator. Tested start device and was not getting good amperage. Replaced start device and compressor was still not getting the right amperage. Found bad frost pattern on evaporator indicating the Sealed System needs replacement. Ordering Compressor, evaporator, UV drier, coupler, and service tap to return and complete the repair. ; ordrng 1 W11209866 (Compressor) and 1 2174739 (Service tap) and 1 W11407409 (Evaporator) and 1 W10913906 (Coupler)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, TX 78633
Jonathan
Job Details: 05/04/2021
"Arrived on site to install previous diagnosed part. Uninstalled unit to,gain access to sump assembly. Removed failed sump assembly and installed new. Tested operation and monitored for possible water leaks. Found bottom spray arm now turning and no water leaks. Found suds buildup in unit. Recommend to run on hot cycle to remove suds buildup. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Jonestown, TX 78645
Lou
Job Details: 05/04/2021
"Arrived on site to inspect refrigerator ice build up. Upon further inspection, I found the RC evaporator/cover with a large block of ice built up on it. Advised customer that the unit would need to be unplugged and allow to defrost before repairs can be made. Checked the drain tube and found a small gap. I sealed the drain tube with white silicone. Customer signed waiver of damages from defrosting refrigerator. Per the Service Pointer #W11092686, I am ordering the RC evap drip pan, clamps, evap motor harness, evap cover, CNOTE-SHIMS, CNOTE-LSO FOR TRAINING and office to schedule return service. Advised customer to unplug the unit 48 hours before return service and to place towels around then unit to protect the baseboards from water leakage. No water leaks observed during service.; ordrng 1 W11457241 (RC drip pan) and 2 W11456069 (Clamps)s and 4 CNOTE (SHIMS)s and 1 W11033168 (RC evap motor harness) and 1 WPW10389152 (Gasket) and 1 CNOTE (LSO FOR TRAINING) and 1 WPW10501260 (RC evap cover)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78132
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for a scratched handle, upon inspection found the handle was scratched in the middle. Replaced handle and tested. No problems found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LDEXWB00
Near Temple, TX 76502
Al
Job Details: 05/04/2021
"Arrived on site and inspected side by side refrigerator cooling issues.Confirmed the complaint and found the compressor would run for approximately 10-18 seconds and kick off.All fans were found to be good, but the compressor wont stay on to cool the unit.Ordering the start device and adding additional notes for H&S.; ordrng 1 WPW10189190 (START-DEV)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 05/04/2021
Arrived on site to test unit for unit not starting. Test unit and unit giving error code f1e4. Found bad control board. Ordering new board office to reschedule. ; ordrng 1 W10892389 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78751
Jacob
Job Details: 05/04/2021
Arrived onsite for unit missing the small burner cap on the front right burner. Did not have cap with me. Ordered part. Rescheduled with customer. ; ordrng 1 W11245289 (burnr-head)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Paige, TX 78659
Richard
Job Details: 05/04/2021
Arrived onsite for the oven range not working properly. Needed the control display. Ordering correct part and office to schedule ; ordrng 1 W11122852 (Control display)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78730
Matthew
Job Details: 05/04/2021
Arrived onsite for washer buzzing sound. Ran diagnostics and found stored error code for valve failure. Will need valves replaced. Also bringing back drain pump due to additional sounds. Unit is quad-stacked will require 2 man. S.; ordrng 1 W11316255 (valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Cedar Park, TX 78613
Justin
Job Details: 05/04/2021
"Arrived on site for a no heat microwave. Upon arrival the MW was already uninstalled. I put a cup of water into the MW and tested unit. I found no heat at all. I gained access to the inside of the unit and found the diode, fuse, cap, and mag good. I found the transformer ohmd out open however. We will need to replace the transformer. Ordering the part and returning with the others. but they moved it to a vacant room so the tenant would have a working unit. Lease reflects first tenant move in for that apt. Office to reschedule.; ordrng 1 W10836753 (Transformer)"
We serviced a
FRIGIDAIRE RANGE
Model FEF336BCC
Near Taylor, TX 76574
Wesley
Job Details: 05/04/2021
Arrived onsite and found shorted wire at switch for front left burner. Repaired wiring. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78752
Matthew
Job Details: 05/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced motor. Tested unit and unit is functioning properly. Job complete
We serviced a
JENN-AIR VENTHOOD
Model JXT8136ADS
Near Austin, TX 78734
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of lights not shutting off, found failed control, 49001044.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David
Job Details: 05/04/2021
Arrived on site to install lid on dryer due to transport damage. Replaced lid. Found new lid was also dented. Reordering lid. Office to schedule when new lid arrives.; ordrng 1 Wpw10208383 (Lid)
We serviced a
WHIRLPOOL WASHER
Model WFW9050XW00
Near Austin, TX 78759
David
Job Details: 05/04/2021
"Arrived on site to diagnose washer that was locked during cycle. On arrival customer had informed me that they changed cycles and the door unlocked. Checked error codes and found no errors present. I tested the lock, ran several cycles, stopped and started etc. lock was responsive 100% of the time. Could not find any issues present. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW4
Near San Marcos, TX 78666
Andrew
Job Details: 05/04/2021
"Arrived on site to test unit for door not staying shut. Found hinges were damaged. Replaced hinges, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Belton, TX 76513
Lou
Job Details: 05/03/2021
"Arrived on site to inspect refrigerator freezer section frosting up. Upon further inspection, customer advised that they found frost build up on the side rails, door switch and evap cover. I found the unit not level and the FC & RC doors not closing properly. Found the left leveling leg down and the right side up. Leveled the unit and retested the doors and they are operating as designed and closing as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Troy, TX 76579
Tyler
Job Details: 05/03/2021
Arrived on site for washer wide lid lock broken. Upon arrival I found the strike on the door was broken. I entered diagnostics and found no error codes stored. I then replaced the strike and reassembled and tested washer. Found unit was functioning though cycles as designed call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2600XTPS6
Near Copperas Cove, TX 76522
Al
Job Details: 05/03/2021
Arrived back on site to install previously ordered part.R&R the dispenser.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Waco, TX 76710
Jonathan
Job Details: 05/03/2021
Arrived on site for a refrigerator that has condensation on the inner part of the door. Inspected unit and work area. T
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Waco, TX 76712
Jonathan
Job Details: 05/03/2021
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised that the unit is seemingly going off balance more than it used to. She did advise that it does not happen every cycle but advised that she is a single woman living in the home and she runs about one load a week. I ran the unit through diagnostic mode and found an F0 E5 (off balance load detected) error code. I ran the unit through an auto test as well as a manual high speed spin test and all tests ran as designed. I asked her to grab a load of laundry and found the customer loaded a mixed load with shirts, a sweater, and a pair of jeans. I did inform her that her unit may run off balance due to mixed clothing types due to the amount of water each of those clothes will soak up. Ran the unit through a normal wash cycle until it began to agitate. Drained the unit and put it in a drain and spin cycle. The unit spun out with no abnormalities and did not go off balance. I called tech line and Techline was down due to update training. Waited until update training was over and called back. I spoke to Bruce SR # 7730666814. He advised that based on my findings, there is nothing further we can do with the unit and that the unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Salado, TX 76571
Lou
Job Details: 05/03/2021
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F5E2-door latch. Cleared the code and ran the quick diagnostics test. Unit operated as designed. Tested the spin mode manually and the door locked then began spinning. Found customer is using too much detergent on a warm/hot cycle. Made recommendations for use and care as well as detergent use (water softener system in home). No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78759
Scott
Job Details: 05/03/2021
Arrived on site for washer not draining or leaving wet load . Found latch error code . Replaced latch. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW06
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/03/2021
"Arrived on site for Freezer failed to cool (light in freezer was on). It got up to 45 deg F in the freezer, then it came on and started cooling. Working now, but not sure if it will quit working again. Placed in diagnostics and went through diagnostics test Compressor came on and turned off as designed in test 1&2. After compressor step was completed next test turned on heater. Test 3&4 completed. I could hear the water sizzle. No error codes came on. Freezer cooling as designed. Exited diagnostics and compressor came on a few minutes later. Frost looks good inside on food. Customer keeps a thermometer inside. Temp was at 18 when I arrived. Temp rose to 50 while in diagnostics. Dropped down to 22 fairly quick once door was closed and went back into normal mode. Set temp back to recommended upon completion of testing freezer. Freezer was plugged into an outlet with a multi plug connector. Explained its best to keep fridge plugged into its own power source and avoid having multiple items plugged into same outlet. Asked customer to just keep an eye on it and let us know if same failure happens again."
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS2
Near New Braunfels, TX 78130
Noah D
Job Details: 05/03/2021
"Arrived on site to inspect unit for not making ice correctly with new filter, upon inspection found the unit making ice correctly with old filter, instructed customer to return defective filter. Complete"
We serviced a
KENMORE OVEN
Model 911.4147979
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/03/2021
"Arrived on site to test unit for bake not heating. Found harness to bake element was burnt and broken. Replaced damaged wire, tested unit, unit works good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Noah D
Job Details: 05/03/2021
"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit was clicking at splutch. Replaced splutch and tested the unit for issues. No issues found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pflugerville, TX 78660
Kayman
Job Details: 05/03/2021
Arrived onsite for refrigerator making loud vibrating or grinding noise. I was not able to pull up schematics to run diagnostics but the customer is positive the noise is coming from the diffuser so I replaced the diffuser and asked them to monitor the unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Hamilton, TX 76531
Jonathan
Job Details: 05/03/2021
Arrived on site for a washing machine that stuck in the drain and will not allowed to make any selections. Inspected unit and work area. Plugged in and get it began to start training after about two minutes. Could not get any of the user air face lights to illuminate. Removed console and removed the pressure hose. The unit continue to try to drain. Replaced control and tested unit. Unit stopped draining but I still could not get the user interface to turn on. Tested voltage going to the user interface and found proper voltage. Will need a new user interface Console for repair. Ordering part and office will need to contact the customer to reschedule service due to parts availability. ; ordrng 1 W11120178 (console)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Belton, TX 76513
Lou
Job Details: 05/03/2021
"Arrived on site to inspect fog on the inside of the oven door. Upon further inspection, I found a film/fog on the inside of the range oven door inner glass. I disassembled the door and cleaned the glass to find it was some sort of a dust or film from the manufacturer as it was grey in color. Reassembled the unit and tested. Unit is operating as designed. Job completed"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near New Braunfels, TX 78132
Noah D
Job Details: 05/03/2021
"Arrived on site to inspect unit for clothes getting stuck underneath. Upon inspection found the unit with no clothes in it, checked agitator and found no issues. Instructed customer on proper use and that we need to bag clothes that are very thin.
We serviced a
WHIRLPOOL FREEZER
Model JF42NXFXDE02
Near Austin, TX 78734
Brandon
Job Details: 05/03/2021
"Arrived on site for customer complaint of lights not turning on in freezer or refrigerator, found failed modules. ; ordrng 4 W11462342 (Modules)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, TX 78731
Luis
Job Details: 05/03/2021
"Arrived on site for freezing in fresh food section. Tested damper operation good damper door closing correctly,replaced gasket added sealer between gasket and liner to prevent cold air from migrating into fresh food section with damper door closed."
We serviced a
GE WASHER
Model GFW148SSM0WW
Near Austin, TX 78702
Jacob
Job Details: 05/03/2021
"Arrived onsite with SM, for unit staying locking and will not turn on. Unit would not turn on. Upon further inspection found that the washer gets plugged into the dryer to share a plug for 240v. Also checked the drain catch, nothing was abnormal stuck in the drain. Took washer plug out of the dryer and plugged it in to a dedicated plug behind the unit. Unit turned on immediately. Tested unit in different diagnostics. Unit was testing good. Put unit in a. Quick wash and unit was washing with no issues. No leaks at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78633
Jonathan
Job Details: 05/03/2021
"Arrived on site for ice maker leaking water. Inspected unit and work area. Removed ice container and found ice frozen under ice container. Found ice maker on right side pushed out and 3 cubes stuck between ice maker and back wall (see SD-QUICKPIC). Removed ice container, ice buildup and ice maker. Checked vents to ice maker, found air out and in. Inspected vent gasket and ice door gasket. Reinstalled ice maker and container. Performed diagnostics mode and harvest ice maker cycle. Ran fill cycle. Removed frozen chicken that was stuck between FC door and storage container at customer request. Also removed 2nd RC shelve per customer request. All tested good, no water leaks detected."
We serviced a
LG MICROWAVE
Model LMHM2237ST
Near Georgetown, TX 78633
Jonathan
Job Details: 05/03/2021
"Arrived on site for microwave not heating. Tested operation while measuring amp draw to unit. Found light not coming on when opening door. Found unit not drawing correct amps and not heating. Tested all 3 door switches resistance and found correct. Reassembled unit and tested voltage to transformer, found getting voltage and unit is now heating. Could hear relay clicking when not heating and when heating was not able to hear relay. Found possible failed control, with unit now working not able to confirm failure.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Tommy
Job Details: 05/03/2021
Arrived onsite for washer having clothes soaked through. Upon arrival found unit spins as designed and valves and rain work correctly however actuator was installed incorrectly. Adjusted and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/03/2021
"Arrived onsite for unit silt having intermittent miscommunication. Upon arrival found unit had error code F6 E4. Ordering console, and harnessing JIC, and returning with control. Office to reschedule upon part availability.; ordrng 1 W11297728 (Console) and 1 WPW10017410 (Bus fuse) and 1 W11316032 (Main harness) and 1 W11356990 (Communication harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Pflugerville, TX 78660
Wesley
Job Details: 05/03/2021
Arrived onsite for leaking washer from the dispenser housing. Leveled the unit to prevent ongoing leaking. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Canyon Lake, TX 78132
Noah D
Job Details: 05/03/2021
"Arrived on site to inspect unit for humming sounds, upon inspection found the unit clicking when mag engages, ordering mag and Tod. Office to reschedule ; ordrng 1 4375079 (TOD ) and 1 W10776925 (MAG )"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 05/03/2021
Arrived on site for wet clothes at end of cycle . Found actuator hanging up when switching from agitate to spin . Replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Jonathan
Job Details: 05/03/2021
Arrived on site for microwave venthood not working. Inspected unit and work area. Tested vent operation. Checked CFMs with paper test. Found air escaping from damper to vent. Added foil tape from microwave to cabinet. Tested venting operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Jonathan
Job Details: 05/03/2021
"Arrived on site for dishwasher having a stain in tub and not draining. Inspected unit and work area, found white stain on inside of tub (see SD-QUICKPIC). Performed diagnostics mode and found drain pump not activating. Measured voltage to pump and found correct. Found failed drain pump. Removed failed pump and installed new. Tested drain operation. Informed customer to use a dishwasher machine cleaner to remove stain. All tested good, no water leaks detected."