"Arrived on site for wall oven with door not shutting properly. On arrival, confirmed failure and found left side of the door popping when shutting. I found the door needs new hinges. I'm ordering the door hinges W11633413 left hinge,W11633414 right hinge. But office will need to reschedule. Customer wanted to add a second oven but we didn't have a proper ticket and wants to notify the builder so they can both be scheduled at the same time; ordrng 1 W11633413 (Hinge left) and 1 W11633414 (Right hinge)"

"Arrived on site for dishwasher, not cleaning dishes. On arrival confirmed failure and found f4e3 in diagnostics and the wash motor failed. I replaced w 11613479 and found washer, working as designed with no leaks call complete."

"Arrived on site for wash machine that leaked water. On arrival, I've found no error codes and diagnostics. And after filling the washer up as Isaac could go 4 times and draining it, I could not replicate the leak. But did see signs that a potential leak had occurred from the standpipe and the wall of the home.But I could not replicate it while on site. I asked the customer to take photos and videos.If the issue does return and that they might need a plumber.If it is coming from the wall. Unit works as designed call complete"

"Arrived on site to test unit NTW4519JW2 for no power. Upon arrival customer stated unit has power but will not wash clothes. Entered service diagnostics and initiated test cycle; drive motor energized but basket remained stationary. Performed inspection of lower drive system and found loose bolt in the pulley shield which caused damage to drive belt and cam assembly. Replaced belt (W11239857), splutch assembly (W10721967) and removed loose bolt. Completed calibration cycle successfully and verified proper agitation and spin functions. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WRS325SDHZ13 for no cooling in RC. Upon arrival customer stated back panel began to frost excessively and cooling was lost in the RC, unit was manually defrosted and cooling temporarily returned; photo provided shows clear evidence of defrost system failure. Entered service mode and found defrost thermistor reading open. Energized defrost heater and confirmed heater is operating properly. Determined failed defrost thermistor is preventing proper defrost cycle initiation. Ordering defrost thermistor, no parts installed, rescheduled for 02/20.; ordrng 1 WPW10384183 (Defrost thermistor)"

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11789821) and ran a calibration cycle successfully, followed by a full test cycle with all components properly engaging and error code no longer flashing. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WFES3530RS0 for sparking and no power. Upon arrival customer stated he was using the right rear and front burners when a spark was emitted from behind the panel to the cooktop, breaker tripped and unit has not been used since. Inspected rear control area and found front right infinite switch shorted. Contacted SAFETY and documented under case #22457840, repair authorized. Replaced infinite switch (W10857622) and restored power. Energized front right surface element and observed abnormal glow near element terminal connection. Removed cooktop and found element terminal connected to brown wire melted; documented findings in SD. Determined melted terminal contacted chassis ground causing short and failure of infinite switch. Contacted SAFETY to update case; element replacement authorized. Attempted to proceed with repair but customer declined further service and stated he will follow up directly with SAFETY. Disconnected power to unit prior to departure and informed GC, job complete."

"Gas cooktop WCGK3030PB00. Removed previously diagnosed part. Replaced gas manifold w11702870. Tested all burners; all burners are functioning properly. Checked, all connections for leaks found no leaks. Gas cooktop is working as intended.$99.59 CC Auth# RT4P44"

"Washer WTW4816FW3. Verified control unresponsive; would not accept commands or enter diagnostics. LED on back of control board was lit. new control tge start button depressor broken off. Installed new control and manually Placed unit into diagnostics and depressed start button. Drain pump would not activate; no sound heard. Powered down unit and ohmed drain pump from control; reading open. Will reorder control board, replace wiring harness, and drain pump on return visit. Unit still full of water. NO WATER LEAKS OBSERVED DURING SERVICE.; ordrng 1 W11603810 (Control)"

"Arrived on site for display showing f6e8. Found light is not working. Removed oven from wall. Checked all switches at board, and they are responding properly. Found wiring to suer interface is good. Found no voltage coming out to light transformer from board. Gave quote of 215.44 parts, 284.99 labor, total of 500.43 plus tax. Replaced control but was still not working, found has also out. New quote of 229.39 parts, 284.99 labor total of 514.38 plus tax. Replaced fuse and board. Verified operation. Call complete."

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control (W11608056) and tested unit is now running as designed no leaks detected job complete"

Arrived on site for washer running the pump all the time. Confirmed pump starts when power is applied. Verified wiring is good. Pressure hose is clear. Replaced main control. Recalibrated and ran automatic test cycle. All components pass. Call complete. W11607637

"Arrived on site for a refrigerator model KSF26C4XYY03 that is not dispensing water. Inspected unit and work area. The customer advised that the unit does dispense water, but that they are having an issue with floating in their water. The advise that it comes in both the ice and the actual water. They advise that their filters filter out most of it, but the filters are having to be changed monthly at this point to avoid this issue when they used to last longer. She advised that she didn't know if there could be anything done about it from the machine side, but she wanted it checked out. I did confirm the customer's complaint and found white little floaties instead of her water. I attempted flushing out the water from the wall and found specks and large translucent film strips in the water. I spoke to GC and was advised that there is nothing within the system that would cause any residual molecules or debris to be introduced to the water supply. I explained to the customer that we could replace their water lines if they wished, but the issue would be with their incoming water supply and it would come back. The custo,er advised she did not want to proceed with repair for now. She does not know the cost associated with getting her waterlines cleaned out and if she was going to replace her water lines within the refrigerator, she would just buy a new refrigerator and use this as a spare refrigerator. She advised she did not want to proceed forward with repair and paid the service balance via credit card of $186.71 CC Auth# 3KRN49. Call complete. No leaksnwere present during service."

Arrived onsite for washer draining constantly. When arrived I plugged the unit in and confirmed drain comes on right away and a F3E1 water pressure sensor failure is present. Under s code S153EB I replaced the W11607637 control and calibrated unit. Unit now operates as designed with no leaks present. Call complete.

"Arrived on site to install previously diagnosed parts on a washing machine model WTW4800BQ0. Inspected unit and work area. I replaced the gearcase W11454741, splutch assembly W10721967, belt W10006384, capacitor W11158830, suspension W10780045, cover shield WPW10427633, screws W11573574(2), and lower harness WPW10635156. I calibrated the machine and ran the unit through an auto test. The unit is working and operating as designed. Call complete. No water leaks were present during service."

Arrived onsite for dryer WED5620HW2 making noise . Inspected and found blower wheel broken. Attempted to remove and found nut seized to motor shaft. Needed to replace motor W11511154 and wheel wp697772. Tested and unit is now functioning properly with no noise. Job complete

"Arrived on site to look at model WTW8040DW4 for customer complaint of unit giving error codes. Found error codes f0e3 f3e1 f2e1 f6e2, I cleared error codes and ran diagnostic test cycle. Unit passed all diagnostic tests. I tested suspension, I inspected stator, rotor, slider, clutch and gearcase. I ran a calibration and component testing. Found issue with the control, i replaced control and retested, unit tested good with no leaks. I did remove pocket change from around the washplate and tighten the rotor bolt. Customer not on site a neighbor let me in. Part used w11723354"

"Arrived on site to look at model WTW5057LW0 for customer complaint of unit not draining. Found issue with lower harness. I replaced harness, tested unit in diagnostic mode, ran full diagnostic test, unit tested good. Part used w11643701 no leaks at time of service. However unit is upstairs and was sitting in a drain pan but pan was not hooked up to house drain. See pictures"

"Arrived on site to look at model WTW4855HW3 for customer complaint of drain pump running constantly. Found issue with the control board. I replaced control under S153EB, calibrated and tested. Unit tested good. Part used w11607637"

"Arrived on site. Found broken coupler on ice container, replaced ice container installed ice container, tested operation passed shaft rotating,ran icemaker harvest test passed,ran fill test passed. W11347840"

"Arrived to unit 6111 for not defrosting. Customer defrosted unit,ohmed heater passed,replaced harness that includes bimetal and main control powered unit on ran fan test passed changed defrost setting to basic to allow defrost every 8 hrs of compressor run time. No one available for signature. W11670354,w11566475"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10915701 rotor, W10915700 stator, W10754448 clutch, W10734521 slider, W11393685 gearcase and W10902814 washplate. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to diagnose unit not cooling properly. Customer stated that the refrigerator compartment had previously been overpacked while hosting guests, which restricted airflow and caused items near the rear wall to freeze. Customer reported that after reorganizing and loading the unit properly, cooling performance returned to normal.Tested unit and verified proper operation. Damper assembly is functioning correctly, temperatures in both compartments are within ideal operating range, and ice bin is full, confirming normal ice production. All components tested and are operating as designed.Advised customer to maintain proper product spacing and keep items clear of the rear air vents to ensure adequate air circulation and prevent future freezing concerns.At this time, unit is operating as designed. No leaks detected. No parts installed. Job complete."

"Arrived on site to test unit for grinding noise, tested unit found cam pulley got really loose causing belt to shift and scrap against shield, replaced cam (W10813967) and belt (W11239857) and tested unit is now running as designed no leaks detected job complete ; O-emld tckt"

"Arrived on site to test unit for noise during operation, tested unit found noise coming from condenser lines vibrating against each other, adjusted tubing and tested unit is now running as designed job complete no parts installed"

"Arrived on site to test unit for long dry times, tested unit found burner is firing but vent is completely restricted, pulled vent from the back of unit and tested, air flow is perfect, visually inspected exterior vent and found it completely clogged, advised customer not to use unit until restriction has been removed, at this time job complete, no parts installed"

"Arrived on site to test unit for gas leak, customer stated that they noticed a strong smell and gas company was called out and unit is now red tagged, since the unit is red tagged customer needs to coordinate with gas company to have us both out there so they can turn on the gas and unit can be properly tested, safety will need to be contacted on next service, office to reschedule"

"Arrived on site to test unit for water leaking from the bottom, tested unit found inner drian hose missing clamp causing hose to pop off and flood the room, secured connection and added hose clamp and tested unit is now running as designed no leaks detected job complete"

"Refrigerator KRMF706ESS06. Customers stated that since the control board was replaced, the unit would no longer make ice, and the ice in the bin started to melt, it would drip. Opened refrigerator door and verified water in the ice tray. Noticed ice box fan not running. Pulled refrigerator out, removed panel for high voltage board, and checked all connectionsthey were connected. Unplugged refrigerator, removed all connections to high voltage board, and reseated them. Plugged refrigerator back in and checked voltage on pins P7-5 and P7-64.8 volts DC to ice box fan. Ice box fan kicked on and ran at full speed. Issue likely a not fully seated connector preventing fan operation. Advised customer to monitor ice maker and ensure fan runs; contact us if it stops making ice or fan stops. Refrigerator working as intended. No leaks detected at times of service."

"Refrigerator WRT541SZDM01. Customer stated she put a small container of ranch dressing she got from Wing Stop in the refrigerator, and it spoiled after 2 days. Checked freezer temperature at 10?F. Unit is making ice. Checked refrigerator temperatures: top shelf 29?F, middle shelf 33?F, both bins about 37?F, front door bin 35?F. Condenser fan running, evaporator fan running at full speed. Could not find any issues with this refrigerator at the time. Advised customer to keep an eye on the refrigerator for any temperature fluctuations. Also advised that ice cream does not make a good indication of whether or not a freezer is working properly. Refrigerator is working as intended. No leaks detected time of service"

WFES3030RS0 range was on at the time of arrival. Pulled out range and disconnected ground wire. Set oven temperature to 450?F and ran ovenno issues or tripping the breaker. Reinstalled ground wire and set oven to 450?F again. Oven ran up to 450?F with no issues tripping breaker. Set cook time for 2 hours for burn off ajd advised super. Called Whirlpool Safety and documented findings with Whirlpool Safety. Range is working as intended. Advised superintendent to run the oven at least every couple of days for at least 30 minutes to wear in breaker.Case# 22506710

"KitchenAid wall oven MODEL KOSE500ESS21. Verified F1E0 and F2E1 fault codes, both related to the user interface. Called the rental company and provided an estimate for the repair. The contact at the rental company stated the homeowner had contacted KitchenAid claiming coverage under a 5-year warranty. Advised them there is no 2- to 5-year warranty for this wall oven; verified through entitlement and our office. Informed the customer of the situation, and he was upset with the rental company. He stated he would call them to move the repair forward. Please charge credit card on file for the service and diagnostics fee of $162.36.Part 711.69, labor 269.99, tax 80.99, Total 1,062.67"

"MED6230HW4. Verified that the dryer would run but had no heat. Removed front bulkhead and drum. Tested thermal fuse was good. Tested high limit cutoff and found open. heating element was good. Checked voltage at outlet; found only 104V between L1 and L2 (one leg missing). Reset breaker and recheckednow 240V between L1 and L2. Removed and replaced high limit thermostat 279973. Reinstalled drum and front bulkhead. Tested dryer; it heated properly and functioned normally. Advised customer that if heating stops again, check and reset breaker.if dryer heats,mreplace breaker due to weakness."

"WTW4816FW3 Arrived on site for a washer with draining pump running. On arrival,I verified long drain a failed control board. I replaced the control board calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"Arrived onsite for washer MVWX655DW1 noisy during spin. Customer stated it shaking alot. Inspected and found suspension completly shot. Replaced suspension w11130362. Tested and unit is now functioning properly. Unit is set on subfloor, could lead to additional shaking but unit is functioning. Job complete."

"WTW4850HW3 Arrived on site for a washer drain pump running. On arrival, I verified long drain a failed control board. I replaced the control board calibrated then tested product is working as its designed no water leaks visible from the main water supply."

"Arrived on site for an electric double wall oven model WOED5030LZ01 that has no power. Inspected unit and work area. The customer advised that she's been using the oven since July of last year and has been working just fine. She said that during one of the storms a couple weeks ago, the unit lost power and has not turned on since. The customer advised they tried flipping the breakers, but they couldn't find one for the oven. I checked outside and found that the breaker for the oven was outside on the side of the house. I found the breaker tripped and flipped it back on. I tested the oven running bake cycles on both ovens at 450?F. I found both ovens reach preheat.Without dripping, the breaker or causing any further issues. I did advise the customer that it appeared to be nuisance tripping and to call back if any other issues persist. Call complete. No parts were installed."

Arrived on site for a refrigerator model WRMF3636RB00 that is not making ice. Inspected unit and work area. The customer advised that the machine was working and then completely quit. I gained access to the ice container and found a piece of ice stuck between the bail arm and the icemaker. I removed the ice and attempted to jump the ice maker. I found the motor would jot turn despite receiving 120V. I replaced the icemaker W11692161 and tested the unit. The unit began to work and operate as designed. Call complete. No leaks were present during service.

"Arrived on site for no cool. Powered unit on compressor attempts to run then shuts off diagnosed a defective compressor,ordering a new compressor. ; ordrng 1 W11547313 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived on site for a washing machine model WTW6120HW0 that is going off balance and not spinning out. Inspected unit and work area. The customer advised the machine makes a crazy racket when soinningnand walks. I tested the suspension and found the suspension was completely shot. I tested the basket and found it properly secured to the drive shaft. I checked underneath and found all components in good condition. I replaced The suspension W11396716 and ran the unit through calibration. I ran the unit through a diagnostic cycle and found the unit working and operating as designed. Call complete. No leaks were present during service.

Arrived on site for refrigerator not cooling. Found both sections at 67. Compressor and fans running. Pulling 0.5 amps. Low side was already tapped. Reading -20. Bad burning smell from system. Cut open filter drier and confirmed system is covered in oil. Black beads from filter. Called tech line. Unit is not repairable. Case 22568737. Advised customer we will forward to warranty company

"Arrived on site for dishwasher leaking. Customer said legs just needed to be lifted to removed dishwasher. It was already out of cabinet. Found F10e1, f6e1, confirmed leak in water inlet hose and motor/sump assembly. While changing parts i found lower spray arm support broken. Found bottom door seal was broken. Will also need new door gasket. Also during test I found we have the wrong sump. It has a open hold for a non existent hose. Office will call to schedule. ; ordrng 1 WPW10497235 (Door seal) and 1 WPW10077898 (Lower support) and 1 WPW10780877 (Motor assembly) and 1 Research (Research)"

Arrived on site to inspect dishwasher model KDTS424SPS0 self opening door mechanism not retracting. Upon further inspection I placed the unit into diagnostics and observer no error codes. I ran component testing and found that the mechanism retracted without issue. I gained access to the component and found a lack grease on the main arm and gear. I applied silicon grease and tested the door mechanism and it is now operating as designed. No water leaks observed during service.

"Arrived on site to inspect washer model WTW4957PW0 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11608056"

Arrived on site for control board no responsive. Upon arrival inspected unit found co trolley not functioning will not let you select cycle power cycled unit but did not resolve the issue. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for a microwave KOEC530PSS01 not heating. Found unit is heating. Customer stated that when heating up milk it takes too long. I explained that milk is denser than water and is cold before heating it up. Unit heated a glass of water as designed. Reported information to techline Case #22565819

"WFES3030RS0 Arrived on site for a range, not heating. On arrival, I verified that the oven wasn't heating . Further inspection I found the control board has failed after testing. I replaced the control board and then tested the product is working as its designed."

Arrived on site for unit not draining. Upon arrival inspected unit found unit unplugged plugged unit back in and drain pump kicked on but nor draining water inside. Tried running diagnostics found f9 e1 pump failure tried running diagnostics cycle but deain pump just keeps running and unit want go through cycle. Lid is locked tried to manually open it in components test but will not unlock. Unable to perform any test manually control is not responding properly control has not been received yet. Office to reschedule once part comes in;

"WFES3030RS0 Arrived on site from previous visit to install parts. I installed the door seal and calibrated. I tested with my meter, and now the product is working as its designed."

Arrived on site for fridge freezing inside fridge. Upon arrival took temperature fridge 42 degrees freezer 1 degrees. Customer complaint produce and beans freeze up.Explained to customer produce contain more water and is likely to freeze. Found Customer does not keep alit of stuff inside unit just bare minimum. Called tech line reported my findings tech line said nothing wrong with the unit customers can call i to customer service and complain on the unit received case number22566838. No issue found with unit at this time. Unit is functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to repair previously diagnosed issue. Installed new pully cover and tested unit no longer making grinding sound. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to install previously diagnosed and ordered parts per previous technician. Installed the door and the fitting. I tested the refrigerator and it is now operating as designed. No water leaks observed during service. LW11037733 WPW10334458

"Arrived on site for vent hood WVU37UC0FS1 with issue of rattling noise. Upon arrival, test unit a noise is not from blower or motor. Used stethoscope to pin point noise. Found coming from damper at top of unit. I found duct was slightly out of position causing damper to touch. I made slight adjustment to duct. Vibration Noise is now gone. Job complete"

"Arrived on site to apartment 7109 for washer WTW4855HW3 with issue of drain pump running continuously. Upon arrival, ran diagnostics and get error code F3-E1 pressure system failure. Need to replace control per service pointer W11766193. I replaced control W11607637. I calibrated unit. Test unit and is operating as designed. No leaks present. Job complete. Please use S153EB for part and labor"

"Arrived to 4107 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to apartment 1120 for refrigerator WRT138FFDM03 with issue of not cooling. Upon arrival, inspected unit. Is hot in both boxes. Evaporator, condenser fan and compressor are all running. Getting .28 amps from compressor. Compressor is cold to the touch. Need to order sealed system repair. Ordering compressor, access valve, uv drier and 2 hour weigh time. Maintenance will be moving unit to a vacant unit. Office to reschedule ; ordrng 1 W11727248 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site to apartment 10206 for refrigerator WRS321SDHZ13 with issue of not dispensing ice. Upon arrival, test unit and found dispenser motor is not turning coupling. I replaced dispenser motor W11671282. Test unit and is now dispensing ice correctly. No leaks present. Job complete"

Arrived on site to repair previously diagnosed issue. Replaced thermal cuttoff and tested. Customer will monitor unit is functioning properly and as designed to job completed

"Arrived on site to apartment 4210 for dishwasher WDF331PAMS0 with issue of washes continuously unless canceled. Upon arrival, when trying to get into diagnostics, found the cycles key is not operating correctly. I ran diagnostics and there are no saved error codes. Ran a normal cycle and unit fills, washes and drains correctly. I believe the issue is that the unit starts next cycle on its own. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11613566 (Control)"

Arrived on site to install previously diagnosed and ordered parts. I installed the door seal and adhesive. Door seal is now fixed. W10861521 WP279368

"Arrived on site to test unit for water valve not shutting and basket over filling, verified both parts are needed, requoted customer for parts $273.70 and labor $239.99 minus the service fee that was collected last service, customer accepted, replaced control and valve and tested unit is now running as designed started a cleaning cycle for the customer, collected remaining balance $393.71 CC Auth# 99K9JP, no leaks detected job complete"

"Arrived on site to test unit for noise, tested unit found all components activating properly and unit is running and designed, customer stated that the unit is too loud compared to there previous dishwasher, explained to customer that this is a plastic tub and they do run louder, at this time unit is running as designed no leaks detected job complete no parts installed"

Arrived on site for fz door handle loose . Found set screw in handles have backed out . Tightened down set screw. No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error. Replaced control , ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete."

"Arrived on site, replaced OWI sensor, and all 4 upper wheel assembly. Ran diagnostics , nomwater leaks detected at time of service. Job complete"

Arrived on site for washer not agitating but spinning . Ran dianostics got off balanced load error . Ran diagnostics wash test. When agitating getting grinding noise .found arm on actuator hanging up. Replaced cam and actuator . Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service.

"Arrived on site for dryer giving an error code . Custome said it use to give a code on all cycles but recently only on heavy duty . Ran diagnostics got 3-2,2-1error codes . Found moisture sensor reading 11k for at room temp. Replaced sensor. Ran dryer for a few mins on heavy cycle . No repeat of error code . Job complete"

"Arrived on site for dishwasher starting bye itself . Ran diagnostics got 1-2, 5-1error codes . Found moisture building up inside of door due to failed gasket on vent . Found moisture building on vent wax motor ,latch and control. Called safty . Co bring parts but not labor. Quoted labor @ 105.00 plus tax . Ordering compressor trol , vent and latch . No water leaks with unit itself . No damage to property or persons . Ref# Wddoubwp1. Cal, to set return ; ordrng 1 W11682810 (Vent) and 1 WPW10653840 (Latch)"

"Arrived on site to inspect double wall oven JJW3830IM01 lower oven not heating. Upon further inspection, the customer advised that they performed a cleaning cycle and afterwards, the lower oven would not heat. I pulled the unit out and gained access to the lower oven elements connections and TOD (thermostat). I tested the elements and all are good. I tested the TOD and found it open. I quoted the customer $299.99 for service/labor fees and $114.11 for the TOD for a total including tax of $448.26. The customer agreed to the repair and paid in full with CC ($448.26 CC Auth# 3UTFCT). I removed and replaced the TOD and tested the lower oven and it is operating as designed. Reassembled the unit and placed it back in its space and retested both ovens and the unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator WRMF3636RZ00 ice maker issues. Upon further inspection, I found the ice bin full of ice indicating that the ice maker is operating as designed. The customer advised that they have been finding cubes getting stuck in the tray causing the ice maker to jam and not harvest the ice cubes. I found the ice maker had just harvested as there are partial cubes in the tray with some water that has yet to freeze; therefore, I cannot test the ice maker. Due to this being the second time that we've serviced the ice maker for the same issue within the year, I removed and replaced the ice maker and cycled power to the unit to reset the controls, at which time the ice maker completed its harvest and filled with water. I inspected the old ice maker and didn't find any damage to the tines or the separator. I recommended that the customer monitor the ice maker and if it should begin to fail again to call it in for service. Unit is operating as designed and no water leaks observed during service, job completed. W11692161"

"Arrived on site to inspect dishwasher WDF332PAMS0 in apartment 4307 leaking water. Upon further inspection, I found the tub full of water and pressed the cancel button to engage the drain pump. I could hear the drain pump motor but no water was being drained. I checked the knockout plug in the disposal and found it had not been removed. I removed the plug and pressed the cancel button on the dishwasher and the drain pump turned on and began to drain the water. I placed the unit in diagnostics showing error code F6E4-float switch failure. Cleared the code and continued with testing and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer MVW6230HW3 lid broken. Upon further inspection, I found the left bottom panel of the lid, near the left hinge, was broken. Also found the that with the broken lid, the lid doesn't close fully allowing the lid lock to engage. I removed and replaced the lid and tested in diagnostics. The unit is operating as designed and no water leaks observed during service, job completed. W11470212"

"Arrived on site to inspect trash compactor TC607X4 (add on) not completing the cycle. Upon further inspection, the customer advised that they have to keep the door switch taped so the unit will function, but when they press the foot switch, the unit will compact the trash, but it wont go back up and they can't remove the drawer. I found that the ram is going down, but not coming back up unless you press on the foot switch again. This is due to a failed directional switch. Due to not having any parts, I am ordering all switches with the directional switch, and office to schedule return service. Customer paid the service fee of $121.78 ($112.50+tax 2nd appliance fee). Returning tech to quote for labor and part(s).; ordrng 1 WP777811 (Directional switch) and 1 4149377 (Drawer safety switch) and 1 882699 (Gear assembly) and 1 9871829 (Door switch) and 1 W10242556 (Foot switch)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the main control and drain pump and test to see if there were any further failures. Upon arrival, I tilted the unit back to replace the drain pump and found a large amount of gearcase oil on the pulley shield. I removed the shield and the cam pulley and found even more oil on the cam, gearcase spindle, belt, motor, and actuator. I advised the customer of my findings and advised that I would have to order more parts due to the gearcase leaking oil and it is not safe to use the unit in this condition as it can leak water. I am ordering the gearcase, cam assembly, belt, actuator, capacitor, and CNOTE-PLACE ON CANCELATION LIST. Unit was left unplugged for safety and no water leaks observed during service. Returning tech to see instructions in added notations.; ordrng 1 W11481722 (Actuator) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam assembly) and 1 W11428524 (Capacitor) and 1 W11239857 (Belt)"

"Arrived on site to install l previously diagnosed and ordered part. Per previous techs diagnosis, I installed a new inner glass seal on the dryer MED3500FW0 door. Tested the unit and it is operating as designed. No lint observed during service, job completed. W11310035"

"Arrived on site to inspect washer WFW560CHW4 not draining. Upon further inspection, the customer advised that they have found water in the tub assembly when they haven't used the unit. I placed the unit in diagnostics showing error codes F0E2-over suds and F8E1-long fill. I cleared the codes and continued with testing to find the hot valve not filling with much water. Once testing was completed, I removed the top panel to gain access to the valves and removed and replaced both valves. I found debris in both valves screens. I placed the unit in diagnostics and retested and the unit is operating as designed, but found dry water streaks on the pedestal front drawer panel below the unit door. I inspected the bellow and found it torn at the bottom where it meets the door. I advised the customer of my repairs and findings and am ordering the bellow and scheduled return servicd for 02/23/26. No water leaks observed during service. W11688995, W11688994; ordrng 1 W11578223 (Bellow)"

"Arrived on site to inspect washer NTW4516FW4 drain pump constantly on. I plugged thd unit in and within approximately 5 seconds of plugging it in, the drain pump came on. I placed the unit in diagnostics showing error code F3E1-pressure sensor fault. I cycled power to the unit and removed and replaced the main control and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11603811"

"Arrived on site from a washing machine, not completing cycles and stuck in drain loop. On arrival confirmed issue and found W11603810 control unable to interdiagnostics. I ami'm ordering the control and office.We need to reschedule once availability of part is known; ordrng 1 W11603810 (Control)"

"Arrived on site to test unit WDT751SAPZ1 for not washing dishes. Upon arrival customer stated after cycle is completed, dishes still have soap on them. Ran diagnostic cycle and verified all components properly engaging including wash motor and heater. Observed excessive sudsing during operation and heating element showing white residue buildup consistent with detergent overuse. No mechanical or electrical failures present. Advised customer to switch to liquid detergent for improved dosage control and to run periodic cleaning cycles to remove detergent and mineral accumulation. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect refrigerator model WRMF3636RW00 not making ice. Upon further inspection, I attempted to cycle the ice maker but it failed to cycle and would continue to call water. I found that the ice maker had failed internally. replaced the ice maker and tested and it is now operating as designed. No water leaks observed during service. W11692161"

"Arrived on site to test unit for not heating, tested unit found failed/ broken heater, replaced heater (W10518394) and tested unit is now running as designed no leaks detected job complete"

"Arrived on site to look at model WED500CMW0 for customer complaint of excessive noise issues. Called techline line, sent a recording of the noise to techline. Case number 22544797 added dryer pads between top and cabinet/door to reduce noise. There is still some excess vibration noise. Parts used w11113654"

Arrived on site to replace previously diagnosed parts. When I arrived unit was making ice and cooling properly. I replaced the UI to ensure problem doesn't happen again. Part used w11577100

"Arrived on site to diagnose dryer not drying clothes properly. Customer stated that they ran a load the previous night and noticed that one pair of jeans was still wet at the end of the cycle. Customer showed me the load, which consisted of a mixed batch of clothing with one pair of heavier denim jeans.Explained to the customer that heavier fabrics such as denim retain more moisture and typically require a longer drying time, especially when mixed with lighter weight garments. The moisture sensors and drying times can vary depending on fabric type, load size, and cycle selection. Tested the unit through a full heat cycle. Verified proper voltage to the unit. Confirmed the dryer is heating correctly and cycling as designed. Checked airflow and found it to be strong and unobstructed. Inspected lint filter and venting; airflow is within normal operating range. No unusual noises or operational issues observed during testing. Unit is functioning properly at this time with no mechanical or electrical failures found. Advised customer to separate heavier items such as jeans or towels from lighter fabrics and to use appropriate cycle settings for optimal drying performance. No issues found at this time. Unit tested good. Job complete"

"Arrived on site to diagnose dryer making a loud noise during operation. Customer stated that the unit was producing a squeaking and rumbling sound while running. Tested the dryer and confirmed the noise during the tumble cycle. Disassembled the unit and inspected internal components. Found the drum support rollers (tub wheels) worn and flat-spotted, causing the drum to not rotate smoothly and create the noise. Also inspected the idler pulley and drive belt and found signs of wear. Due to the condition of the rollers, it is recommended to replace all four rollers at the same time to ensure even wear and prevent future issues. Provided customer with an estimate of $65.39 for parts and $214.99 for labor. Customer approved the quoted repair. Replaced all four drum support rollers, idler pulley, and drum belt. Reassembled the unit and ensured all components were properly aligned and secured. Tested dryer through a full cycle. Unit is now operating smoothly with no abnormal noises. Drum is turning properly and heating as designed.Unit tested good. Job complete. $303.51 CC Auth# N4W9U4"

Arrived onsite to diagnose dryer not working. Test unit and found damaged terminal block. Replaced terminal block test unit and found no power coming from L1. l2 to ground is getting 120v L1 to ground 0v. Advised customer to get and electrician to check outlet. Job complete.

Arrived on site to test unit for unit starting on its own. Test unit and found shorted or stuck keypad error. Replaced board test unit and unit test good job complete. Called safety to report findings job complete. 22494425

"Arrived on site to diagnose the oven tripping the breaker during operation. Spoke with the customer, who stated the breaker would trip shortly after starting the oven, especially during preheat. Pulled the unit out and performed a full inspection of the bake and broil circuits. Found unit to be on a GFCI Breaker. Removed and replaced the defective bake burner and broil element. After installation, reassembled the unit and restored power. Tested the oven by preheating to 500?F to ensure proper operation under a full heat load. Monitored the unit throughout the preheat cycle. Oven reached 500?F without tripping the breaker and operated normally. Unit is functioning properly at this time. Job complete."

"Arrived on site to diagnose dishwasher with no power. Customer stated the unit would not turn on and there were no lights or response from the control panel. Began diagnosis by verifying power at the terminal block and confirmed there was no voltage coming to the unit. Checked the outlet supplying the dishwasher and found the outlet was not receiving power. Inspected further and located a wall switch underneath the sink that controls the dishwasher outlet. Found the switch in the OFF position. Turned the switch ON and restored power to the outlet. Verified proper voltage at the dishwasher and confirmed the unit powered on immediately. Ran a full diagnostic cycle to ensure all components were operating correctly. Unit filled, washed, drained, and responded properly with no error codes present. Dishwasher is functioning as designed at this time. Collected $149.99 for trip/diagnostic charge. Job complete. $162.36 CC Auth# JMTVUF"

Arrived on site to diagnose oven no power. Test unit andfound bad fuse. Replaced fuse test unit and found blower not working. Quoted customer for fuse and blower and customer accepted quote replaced blower test unit and unit test good job complete. $570.33 CC Auth# ML33J3. $40.00 CC Auth# A4AMJJ

Arrived on site to diagnose cooktop for center burner and right rear and left rear burner not working. Test unit and found and found and burner heads and center burner holder. Ordering new parts office to reschedule. ; ordrng 1 W10836409 (Center burner head) and 1 WPW10617292 (Center burner holder) and 1 WP8286813 (Left rear burner head) and 1 WP8286814 (Right rear burner head)

Arrived on site to replace adjuster kit. Replaced adjuster kit test unit and unit test good job complete. Office to run credit card on file.

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace dispenser assembly. Tested unit and now unit is functioning as designed . Collected remaining fee of $355. No water leaks detected at this time. $355.00 CC Auth# 9R4P4V"

"Arrived on site to install previously ordered part. I replaced control W11758586. Test unit and ever time at startup of compressor on normal operation and diagnostics to force compressor, the compressor makes a quick rattling sound but does not run. Need to order a sealed system repair. Ordering compressor, uv drier, access valve and a 2 hour weigh time. Office to reschedule ; ordrng 1 W11758994 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

Arrived onsite for washer NTW4516FW3 leaking. Ran unit and found standpipe backing up. Unit will need a plumber to inspect the issue. While testing also found unit valve failure on hot water side. Replaced valve W11210463 but let customer know to resolve plumbing issue before use. Job complete

Arrived onsite for commercial stacked washer CET9000GQ2 with payment issues. Unit was set to 'free' mode or non payment but after power glitch when restarted was set to payment mode . Need to be set to free. Customer did not have service key on hand. Will need to locate or seek repayment lock for service. There is no setup for coin slot. Customer will reach back out.

Arrived onsite for washer CHW91750GW1 not reading correctly on coin slot. Used service key to enter diagnostics and reset board. Set amount to $3.00 as intended and tested. Coin slot functioning. Job complete

"Arrived onsite to perform sealed system repair. Replaced compressor W11557425, drier WPW10143759, and access valve W11506635. Pulled vacuum and held. Charged per spec and tested. Unit is cooling. Advised customer to monitor over 24-48hrs. Job complete"

"Arrived onsite for range WFG525S0JS3 giving F1E0 control failure. Inspected and found control compromised by pest causing the failure, took pic. Notified customer that this would not be covered under warranty. Job complete"

Arrived on site to inspect refrigerator model WRFC3036RZ01 not cooling and not dispensing water. Upon further inspection the customer advised that the refrigerator has been operating fine now. I checked the temperatures and measured 35RC and 2FC. I checked the valves and found the to be operating as designed. Its possible that the unit was accidentally placed into demo mode. I removed the protective film from the ui and power cycled the refrigerator to reset. I leveled the refrigerator and ensured that the gaskets were sealing properly. No water leaks observed during service.