Near Austin, TX 78735
Luis
Job Details: 09/05/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site for no ice. Ran diagnostics found temp in ice box reading 37° ran fan test found icebox fan not running some ice build up on cover ordering thermistor harness and ice box fan; ordrng 1 W10865318 (ICE BOX FAN) and 1 W11204566 (HARNESS)
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/05/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site to replace gearcase, drive pulley, and belt, after replacing, unit tested good."
Near San Marcos, TX 78666
Robert
Job Details: 09/05/2019
WASHER WHIRLPOOL WTW4855HW1 Arrived on job for complaints of washer not working properly. During testing found that the lid latch was not latching. Replaced lid latch and washer tested good and no leaks detected. Complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/05/2019
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised that they removed the vent tube from the wall and felt up inside the vent going to the roof and found it to be wet. I opened the door the unit and pressed the door switch closed and turned the unit on. I found that the unit is heating properly as I could see the illumination from the element in the back upper left vent corner inside the unit. Using my vent test kit, I placed the test at the back upper right vent that air is sucked out of the unit. Closed the door and ran the unit on air fluff mode with no heat and the test failed two times. I removed the vent hose from the back of the unit and pressed start again and this time the test passed. I demonstrated the test to the customer and advised to have the vent checked for blockage. No lint observed during service, job completed."
Near Austin, TX 78733
Tyler B.
Job Details: 09/05/2019
DISHWASHER KITCHENAID KUDS02SRBL1 "Arrived on site for unit not draining,opened unit up and found lots of debris clogged drain. Cleared and tested good"
Near Kyle, TX 78640
Robert
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on job for complaints of ice dispenser dispensing crushed and cube ice. Found that the ice container dispenser arm was stuck on the side of the dispensing switch. Removed ice container and realigned dispenser arm and ice dispenser tested good. No leaks detected. Complete.
Near , TX 78737
Kevin
Job Details: 09/05/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and did not find any error codes, ran all functions in automatic test cycle 51 and everything passed properly. Also ran test 52 calibration, customer is experiencing dry spots on clothing after wash cycle is done. Discussed correct loading of washer to prevent this, no water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Luis
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no ice and loud noise. Found fill tube frozen and ice in fill cup. Defrosted fill tube,removed ice from fill cup,ran icemaker through a harvest water filled icemaker. Tested dispenser found valve extremely loud. Installed a new water valve unit working as designed."
Near Georgetown, TX 78628
Cliff
Job Details: 09/05/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is not keeping time. Found defective control panel. Replaced control panel and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 09/05/2019
RANGE WHIRLPOOL WFE525S0HS0 "Arrived onsite for customer complaint of freestanding range getting error code F5E1 and not unlocking. Found control and latch motor not responsive. Removed and replaced control and latch motor assembly, reassembled and tested. Unit now works as designed. No other issues found."
Near Bertram, TX 78605
James
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. I found freezer at 5 degrees and fresh food at 51. I found fresh food evaporator frozen solid. I found a communication issue between fresh food evaporator thermistors at control. Unit will need to thaw for 48 hours to access fresh food evaporator. Unit will need new fan with thermistor harness and main control to repair. I will also bring fan support and drain pan if needed once ice has thawed and are accessible. ; ordrng 1 AUTHO (AUTHO) and 1 W10836964 (pan-drip) and 1 WPW10389152 (support)
Near San Marcos, TX 78666
Robert
Job Details: 09/05/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of oven door fell off. Found the oven door was off. Adjusted the hinges and reinstalled door and oven tested fine no leaks detected complete.
Near Austin, TX 78730
Scott
Job Details: 09/05/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site to replace fill tube heater . Not able to remove tube without possibly damaging other harness.will need to order door . Left side .; ordrng 1 LW11034290 (FRESH LEFT DOOR )
Near Lakeway, TX 78734
Brandon
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of noise issue, found clicking noise coming from diffuser, I replaced diffuser, unit tested good."
Near Austin, TX 78734
Paul
Job Details: 09/05/2019
REFRIGERATOR MAYTAG MFX2676FRZ00 Arrived onsite for the refrigerator with the evaporator frozen up again. I found the RC evaporator frozen. It looks like the evaporator cover has a broken tab. I explained to the customer that the cover & fan assembly would need to be replaced more than likely and the drain tube sealedI went over defrost instructions again with the customer and AI already had then sign the waiver. Ordering sealant and marking all the prescreened parts as UORV.; ordrng 1 WP482338 (ADHESIVE)
Near Killeen, TX 76543
Arthur B.
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for customer complaint of SxS of door not level and making noises. Adjusted door to level doors. Applied grease to hinge cam. Door now level and no longer making noises. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Al
Job Details: 09/05/2019
DISHWASHER GE GDF510PSD2SS Arrived to inspect dishwasher issues.Customer advised they had power surge and dishwasher was not responding to commands.He advised the issues stopped on the day prior.I check the unit to ensure it operates properly.All water lines were dry at the end of service.Job complete
Near Austin, TX 78735
Kevin
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM01 "arrived on site and inspected refrigerator and found water inside bottom of freezer door gasket, disassembled freezer and found evaporator drain is blocked and refrigerator is not defrosting properly. Took multiple pictures. Spoke with tech line 7725780185 thermistor will need to be replaced per service pointer. No water leaks from connections at time of service; ordrng 1 W10902214 (thermistor)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site for UI replacement, replaced UI and tested good"
Near Austin, TX 78727
Wesley
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site and was able to repair with just new icemaker. All else checks good. Unit is now operating as designed. Installed new filter for customer.
Near Andice, TX 78628
Lou
Job Details: 09/05/2019
WASHER WHIRLPOOL WFW5620HW0 "arrived on site to inspect washer tearing clothing. Upon further ,inspection customer showed me a shirt that had been snagged while washing. Using my microfiber cloth, I rubbed the inside of the drum and felt several snags along the way. I advised the customer of my findings and advised that I would have to order the tub/drum assembly. I am ordering the tub/drum assembly, CNOTE-2 MAN JOB, CNOTE-2 HOUR JOB. No water leaks observed during service, office to schedule return service.; ordrng 1 CNOTE (2ND PERSON) and 1 CNOTE (2 HOUR JOB) and 1 W11287251 (TUB OUTER)"
Near Austin, TX 78703
Wesley
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Arrived onnsite and replaced door and corrected alignment. Unit is now operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 09/05/2019
DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested. The unit dispensed water into the tub, but the motor never came on. I advanced through diagnostics and the drain pump and element operated as designed. I removed and replaced the sump/motor assembly and tested the unit. Unit operated as designed. No water leaks observed during service, job completed. Sump/motor assembly was covered by warranty."
Near Austin, TX 78758
Wesley
Job Details: 09/05/2019
DISPOSAL UNKNOWN Jan-87 Arrived onnsite and found unit disposal seized up. All checks good. Unit is now operating as designed. No leaks.
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/05/2019
REFRIGERATOR MAYTAG MSD2572VEB01 Arrived on site to repair fresh food section door hinges. Gave customer estimate to replace both hinges and customer approved. When I opened the package to the top hinge it’s not the correct hinge in the package. . ordrng 1 WP2203771 (hinge-door)
Near Austin, TX 78731
Scott
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice . No ice on evap ,temps are normal. Ran harvest and motor on IM was making a loud grinding noise . Replaced IM . Ran test all checked normal . No water leaks detected at time of service."
Near Austin, TX 78736
Kevin
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM02 "Right on site and replaced door Due to a cosmetic issue, after replacement refrigerator is not correct, no water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Luis
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for door slamming open. Replaced cam readjusted front legs tested door operation good fresh food door no longer slamming open
Near Cedar Park, TX 78613
Tyler B.
Job Details: 09/05/2019
OVEN JENN-AIR JJW2830DP01 Arrived on site for unit with stuck key error. Replaced console and tested good.
Near Austin, TX 78739
Kevin
Job Details: 09/05/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and inspected refrigerator and found condensation on mullian replaced it and ran test 85. And found it correctly set at 01. There is no 12Vdc voltage at connection to mullian . spoke with tech line 7725784346. They recommended replacing side inner user interface to correct the issue. No water leaks from connections at time of service.; ordrng 1 W11330486 (DOOR UI)
Near Austin, TX 78748
Leonardo
Job Details: 09/05/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replaced endcaps. Opened new end caps and found left side had small scratch customer accepted the part with the small scratch. Replaced endcaps test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details: 09/05/2019
WASHER WHIRLPOOL WTW5000DW2
Near Buchanan Dam, TX 78609
James
Job Details: 09/05/2019
OVEN WHIRLPOOL WFE320M0EW2 Arrived on site and found clock display off and chassis energized. Customer turned breaker off and I was able access harness to test for short. I found no shorts in harness and inspected outlet. I found L1 has no voltage and L2 to ground has 240v. Instructed customer that and electrician will need to repair outlet. Job complete
Near Georgetown, TX 78626
Thomas L.
Job Details: 09/05/2019
WASHER WHIRLPOOL WFC8090GX0 Arrived on site for no operation. Turned unit on it would lock the door but it would not show me any of the options that were available to me. The front display was pretty much distorted and greyed out. Will need to order outer door which has the user interface/display in it.; ordrng 1 W11280150 (DOOR)
Near Austin, TX 78717
Lou
Job Details: 09/05/2019
MICROWAVE WHIRLPOOL WOC54EC0AS02 "arrived on site to install previously diagnosed and ordered parts. Due to testing the unit and it continued to show error code F1E5, I removed the magnetron and found it had shorted out. I checked the wave guide and found it was damaged by the magnetron. The inverter, appliance manager and wide interface board were replaced; therefore, I removed the new and place the old boards back on the unit.
Near Bertram, TX 78605
James
Job Details: 09/05/2019
WASHER MAYTAG MVWC555DW0 Arrived on site and installed new GEARCASE and hub. Upon reassembly I found that the teeth in wash plate were rusted and stopped as well unit will need wash plate to complete repair; ordrng 1 AUTHO (AUTHO) and 1 W10902814 (washplate)
Near Round Rock, TX 78664
Paul
Job Details: 09/05/2019
RANGE GE RF264LXSB0 "Arrived onsite for the range with the oven getting to hot, the burners are too high and won’t lower, and the light flickers when the door is opened and closed. I found the LF & LR burner infinite switches not cycling. I found the oven light working as designed with the oven cold. I tested the oven temp at 350 degrees and found it cycling between 327 & 382 degrees leaving it with a 354 degree average temp. I tested the oven light again with the oven hot and it worked as designed. The left side cooktop infinite switches need to be replaced. Ordering WP3148952 SWITCH-INF & WP3149400 SWITCH-INF. ordrng 1 WP3148952 (SWITCH-INF) and 1 WP3149400 (SWITCH-INF)"
Near Cedar Park, TX 78613
Paul
Job Details: 09/05/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived onsite for the refrigerator not getting cold in the RC. I found the customer had the unit set on 5 when I arrived. I found the unit getting to temp but the differential in the thermostat was to wide causing the issue. I replaced the operating thermostat. Call complete.
Near Leander, TX 78641
James
Job Details: 09/04/2019
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site and tested operation. I found left rear burner goes out when set to low. Adjusted burner to proper flame height and verified operation of all burners. Unit tests good. Job complete
Near Round Rock, TX 78665
Al
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to inspect ice maker issues.Advised the customer he had very healthy ice production. His issues were when the ice maker filled, the noise was unexpected.I noticed the incoming water from the wall was causing the unusual noises.Customer stood by as I service the unit.All water lines were dry at the time of service.Job complete."
Near Jarrell, TX 76537
Al
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect leaking dishwasher.Ran diagnostics test mode and confirmed the leak was coming from the lower left hand side of the door.I removed and replaced the gasket.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78132
Kevin
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found heating element is disconnected at control. After correcting it is now operating properly, ran a diagnostic cycle and confirmed correct operation. Discussed drying expectations when washing metals, ceramics, glass and plastic. No water leaks detected at time of service, job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 09/04/2019
WASHER MAYTAG MVWB835DW0 "arrived on site to inspect washer leaking. Upon further inspection, the customer had several towels around the unit that were soaked with water. I placed the unit in diagnostics and it showed error codes F0E3, F0E5 & F9E2. Cleared the codes and placed the unit in manual test mode and tested the cold fill. As soon as I pressed start, I found that the water is leaking from the cold water valve at the hose connection. It appears that the plastic housing is cracked. I removed and replaced the water valve housing and also removed the drain pump and checked for any debris and retested. Unit operated as designed. While unplugging the valve connector from the control, I found corrosion on the connectors. I cleaned them and connected the valve connector. I advised the customer of my findings and repairs. No water leaks at the end of service, job completed."
Near Elgin, TX 78621
Cliff
Job Details: 09/04/2019
REFRIGERATOR FRIGIDAIRE LFTR2021TF Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Found evaporator fan motor failed. Replaced fan motor and tested unit. Found all is functioning properly at this time. No water hooked up to unit at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site for shut off arm not turning icemaker off. Fan arm disconnected from module. Replaced arm. All water connection or dry.
Near Austin, TX 78717
Lou
Job Details: 09/04/2019
WASHER MAYTAG MVWB835DW4 "arrived on site to inspect washer console not functioning. Upon further inspection, the customer advised that the control knob would not turn but after a few days of not using it, the unit operated as designed. I placed the unit in diagnostics showing error code F5E1-lid lock. I cleared the code and continued with testing. Unit operated as designed with no further error codes. I tested the unit in manual test mode and tested the lid lock and it operated as designed. I tested all of the fills manually, as well, as agitate, drain, and spin and the unit operated as designed. Due to the intermittent functions of the console, I removed and replaced the console and calibrated the unit. Retested and it operated as designed with no error codes. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78737
Leonardo
Job Details: 09/04/2019
RANGE GE JT3000SF5SS Arrived on site to replaced board. Replaced board test unit and unit heating correctly job complete.
Near Austin, TX 78721
Joseph C.
Job Details: 09/04/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for “lower bulb will not turn off” complaint. Inspected unit and found relay, on control to be faulty. Removed and replaced control. Unit is performing as designed."
Near New Braunfels, TX 78132
Kevin
Job Details: 09/04/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site and found all flames are low, adjusted all on valve stem screws and everything is now operating correctly. Job complete"
Near , TX 78628
Scott
Job Details: 09/04/2019
OVEN WHIRLPOOL WFE515S0ES1 Arrived on site for door dropping open . Found both hinges had failed . Replaced both hinges . Door is now operating normally . Job complete .
Near New Braunfels, TX 78132
Kevin
Job Details: 09/04/2019
VENTHOOD UNKNOWN UXB0600DYS "Arrived on site and inspected vent hood and found two bulbs are out, confirmed the harnesses are correct. Bulbs are not covered under manufacturer warranty, customer is aware and will discuss it with builder, job complete"
Near Leander, TX 78641
James
Job Details: 09/04/2019
REFRIGERATOR LG LSXC22486S/00 Arrived on site and found ice maker constantly running. I found ice maker has failed and lost ejector position. Installed new ice maker and tested. Instructed customer that the ice maker may take up to 24 hours to begin ice production. Job complete
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/04/2019
OVEN JENN-AIR jmw8330das Arrived on site for no operation. Removed and replaced failed fuse . Unit now operates properly.
Near Driftwood, TX 78619
Brandon
Job Details: 09/04/2019
VENTHOOD GE PVX7360SJ2SS "Arrived on site for customer complaint of unit making loud noise and shaking, found when on high speed the fan motor grinding and shaking, ordering blower motor assembly.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB26X30786 (BLOWER MOTOR ASSEMBLY )"
Near Buda, TX 78610
Kevin
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and Found pantry user interface is working properly and all interior lights are on. replaced left pantry door, per previous technician, no water leaks detected at time of service, job complete"
Near Austin, TX 78757
Paul
Job Details: 09/04/2019
WASHER MAYTAG MHW8200FW0 "Arrived onsite for the washer filling very slow and the dispenser holding water in the bleach and softener cups. I checked stored error codes and found F8E1, F5E4, & F3E1. I found the unit filling very slow in the auto test. I checked the hoses for strainers. I found the valve failing. I replaced the valve and tested the unit. The unit works as designed. There were no water leaks present at the time of service. Call complete."
Near Bastrop, TX 78602
Cliff
Job Details: 09/04/2019
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Arrived on site to replace previously ordered parts for refrigerator. Replaced evaporator fan motor and control and tested unit. Found all is functioning properly at this time. Ice separator was not needed as leak was caused by failed evaporator fan motor. No leaks were found at time of service.
Near Manor, TX 78653
Scott
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for dishes wet after load . Customer had used rinse aid but tank is almost empty after only one load . Replaced dispenser . Ran diagnostics ,no error codes . Unit ran test wash , no issues . Heater is coming on at end . No water leaks detected at time of service . Job complete ."
Near Elgin, TX 78621
Scott
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDP340PAFB0 arrived on site for washer filling but not washing . Ran diagnostics got 4-3 error code . Replaced sump and motor . Ran diagnostics again . Unit is now washing as normal . No water leaks detected at time of service . Job complete .
Near Jarrell, TX 76537
James
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and delivered crisper and pan. Job complete
Near Austin, TX 78744
Leonardo
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.
Near Georgetown, TX 78626
Chase
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM00 "Arrived on site. Checked refrigerator for not cooling. Unit has been moved to model home. Found FC temp 31 degrees and RC temp 41 degrees. Inspected evap and found frost on inlet line to the bottom of evap and outlet line cool but not frosted. There was a vibration sound in freezer, fan is running, adjusted rear evap cover and air duct to damper to stop sound. Unit shows symptoms of an inefficient compressor or restriction. Will need to try and flush restriction and replace inneficient compressor. Serial HR82523303 SR# File# 7725183002."
Near Round Rock, TX 78665
Arthur B.
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for customer complaint of RF door switch sagging. Confirmed issues. Secured door switch to liner. Switch now secure. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78734
Andy
Job Details: 09/04/2019
OVEN WHIRLPOOL WOS51EC0AB04 "Arrived on site oven door. Customer provided proof of warranty, sent photo of it to office and office stated that will work. Inspected unit and found broken glass on door. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Austin, TX 78703
Wesley
Job Details: 09/04/2019
DISHWASHER JENN-AIR JDTSS243GX0 Arrived on site and tested DW for failure with control panel for cancel to function. All checks good. Only error was incoming water temp low error. All checks good in diagnostics. Also tested unit for proper use. All checks good. Advised customer on use and care.
Near Austin, TX 78759
Luis
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for water dispenser issues. Water not dispensing,removed filter reinstalled filter water will work for awhile then stops. Installed a new tube and valve to reduce water pressure,checked for leaks,no leaks at tubbing and valve,tested water dispenser unit working as designed."
Near Leander, TX 78641
James
Job Details: 09/04/2019
WASHER WHIRLPOOL WFW6620HW0 Arrived on site and tested operation. Ran diagnostics and found F0E5 fault. Cleared faults and tested automatic cycle. Unit functioned properly in diagnostics. Customer complaint is console does not always respond and they have to unplug unit to allow control to reset. Inspected connections and control and found the status LED constantly blinking indicating micro controller failure. Unit will need new ACU and console to repair; ordrng 1 W11322905 (CONTROL)
Near Austin, TX 78737
Leonardo
Job Details: 09/04/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for broiler not heating. Test unit and broiler coming on and off. Will order new sensor W10859573 . ; ordrng 1 W10859573 (SENSOR )
Near Cedar Park, TX 78613
Lou
Job Details: 09/04/2019
DRYER WHIRLPOOL MEDC215EW1 "arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that the element is not working. I opened the door and pressed the door switch closed and turned the unit on with the temp switch on high. I did not see the element come on in the back upper left corner. I removed the back panel and tested the element and it was food. I removed the element and found the middle plate was badly warped and beginning to crack. I tested the other components and all were good.I am ordering the element, temp switch, and cutoffs. At that time, unit will be cleaned of lint. ; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 WP3399639 (switch)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/04/2019
WASHER GE GTW330ASK2WW "Arrived on site for customer complaint of unit not finishing cycle and leaving clothes wet, found faulty lid lock, I replaced lid lock, unit tested good."
Near Austin, TX 78705
Luis
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived for no cool in fresh food. No air flow entering fresh food,removed cover found fan blade not attached to evaporator fan motor. Installed fan blade correctly to motor powered unit on good air flow entering fresh food."
Near Austin, TX 78749
Luis
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for dispenser issues. Found liner warped causing door not to fully make contact with light switch. Ordering a new fresh food door. ; ordrng 1 W11104477 (DOOR L SS)
Near Pflugerville, TX 78660
Paul
Job Details: 09/04/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for the range with the front right burner either taking forever to light or not lighting at all. I moved the ignitor bracket to get the unit to spark correctly. The unit works as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2019
WASHER WHIRLPOOL WFW8540FW1 "Arrived on site to replace parts ordered by previous tech, after replacing control, uib, and harness, unit tested good."
Near Pflugerville, TX 78660
Arthur B.
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for customer complaint of SxS refrigerator not making ice. Found ice maker faulty. Will need to order icemaker to complete repair.All water connections were dry at time of service.; ordrng 1 WPW10300022 (icemaker)
Near Bastrop, TX 78602
Cliff
Job Details: 09/04/2019
REFRIGERATOR FRIGIDAIRE FFTR1821QB Arrived on site today give us a refrigerator that is not sealing properly. Found RC door gasket torn on bottom section. Replaced door gasket and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78702
Wesley
Job Details: 09/04/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site and found broken door function because of snapped trim. Replaced trim. Unit is now operating as designed.
Near Austin, TX 78737
Brandon
Job Details: 09/04/2019
DRYER WHIRLPOOL WGD94HEXL0 "Arrived on site for customer complaint of unit making loud noise, found dryer repair kit was needed. I replaced dryer repair kit, unit tested good.
Near New Braunfels, TX 78130
Robert
Job Details: 09/04/2019
WASHER WHIRLPOOL WFW85HEFW1 Arrived on job for complaints of cycle not finishing. During testing found that the drain hose to far inside the drain line cause the water to be siphoned out. Pulled out drain hose and reinstalled to specs and washer tested good. Complete.
Near Harker Heights, TX 76548
Al
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived to inspect French door refrigerator not cooling in freezer section. Confirmed the complaint and removed and the evaporator cover and noticed there was a massive ice buildup on the evaporator.Used my steamer to defrost the unit.Unit will need an evaporator harness with thermistor and a defrost heater.; saved tckt"
Near Austin, TX 78737
Leonardo
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from front right corner. Found unit leaking due to unit not being leveled. Leveled unit test unit and unit test goo no leaks present at this time. Job complete.
Near Leander, TX 78641
James
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested operation. I found discoloring on element and some rust spots. Customer stated the unit will dry some loads and other it will not and does not feel heat from unit at end of cycle. Ran diagnostics and found no faults at end of cycle. Unit working as designed. Instructed customer on best practices for optimal washing and drying. I also found the rinse aid dispenser empty and recommended using rinse aid for more consistent drying results. Job complete
Near Austin, TX 78757
Scott
Job Details: 09/04/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for no ice . Found ice build up on evap cover . Ordering cover , evap motor , dampener . No water leaks detected . ; ordrng 1 W11033168 (EVAP MOTOR ) and 1 WPW10248595 (control) and 1 WPW10501260 (cover-evap)"
Near Elgin, TX 78621
Cliff
Job Details: 09/04/2019
DISHWASHER FRIGIDAIRE FFCD2413US1A Arrived on site to diagnose a dishwasher that is not operating properly. Found failed circulation pump assembly. Replaced pump and tested unit.
Near Austin, TX 78735
Leonardo
Job Details: 09/04/2019
MICROWAVE MAYTAG MMV4205DB1 "Arrived on site to test unit for unit giving open close door error. Test unit and found bad 3 way switch, replaced switch test unit and unit test good job complete."
Near Pflugerville, TX 78660
Paul
Job Details: 09/04/2019
WASHER MAYTAG MVWC465HW0 "Arrived onsite for the washer that the pulley shield has melted making a loud noise and the water won’t shut off and stay off. I found the gear case shaft had dropped causing the cam pulley to eat thru the belt shield. I replaced the gear case, cam, and shield. I calibrated the unit and ran auto diagnostics. I found the fill valve leaking from the body when it was running cold water. I replaced the fill valve and tested again in a normal deep water wash cycle. I found the unit would stop filling and then restart on its own. I checked the pressure hose and found it all good. I replaced the main control and tested again in the same cycle. The unit filled properly, went to wash, and after agitating for about 30 seconds, the machine powered off and drained on its own. I did a power reset and the pump would come on. The control needs to be replaced again. Ordering W11218739 CNTRL-ELEC. There were no water leaks present at the time of service; ordrng 1 W11218739 (CN
Near Austin, TX 78724
Scott
Job Details: 09/04/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for not dispensing ice . Found ice bucket blades wouldn’t spin when dispensing . But would when turned by hand . Replaced container . Unit is now dispensing as normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78702
Wesley
Job Details: 09/04/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived on site and repaired washer by replacccing control panel. All checks good. Unit is now operating as designed. All checks good.
Near Jonestown, TX 78645
James
Job Details: 09/04/2019
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and tested operation. I found that the filters were clogged and not allowing water to flow properly to sump and drain pump. Cleaned filters and ran diagnostics. I found that the dispenser has failed and the wash motor is locked up. Unit will need new dispenser and wash motor to repair. Unit will also need Affresh dishwasher cleaner ran through the clean all build up from unit. Installed new sump and motor assembly and dispenser. Tested operation and found unit working properly. Instructed customer to run cleaner through unit twice to clean away all build up in rails and unit. Also recommended to use the cleaner once every 2 months and instructed customer cleaning filters monthly. Job complete ; used 1 W10861000 (DISPENSER ) from stock
Near Austin, TX 78702
Wesley
Job Details: 09/04/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived onnsite and found power cord torn. Returning with power cord to repair. ; ordrng 1 W10624590 (cord-power)
Near Austin, TX 78717
Lou
Job Details: 09/04/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to install previously diagnosed and ordered part. Per Techline recommendation from previous service call, I applied a good amount of enamel onto the bottom panel of the oven at the opening of the door due to the enamel chipping away. I covered the area that is chipping off and applied a good amount around it as well. Used the remainder of the enamel pen and threw away. Advised customer that should it continue to chip away to contact Whirlpool. Job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 09/04/2019
OVEN WHIRLPOOL WFG515S0ES1 Arrived on job for complaints of oven not heating properly. During testing found that temperature probe ohm readings were not accurate and jumping around. Replaced temperature sensor and tested. Ohm readings were accurate. No leaks detected complete
Near Round Rock, TX 78681
Thomas L.
Job Details: 09/04/2019
WASHER WHIRLPOOL WTW5000DW2 Removed and replaced noisy drive system parts. Replaced control that would not calibrate. The washer still is noisy during spin Do to gearcase; ordrng 1 W11035751 (gearcase)
Near Austin, TX 78717
Lou
Job Details: 09/04/2019
DISHWASHER KITCHENAID KDTE104ESS1 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, I found that the detergent is running down the inner door and resting in the front left corner of the tub. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. The unit dispensed water and the motor came on and I could hear the diverter functioning, but the spray arms were intermittently moving. I found that the unit is slowly leaking at the diverter and the connection to the diverter from the control is corroded. I advised the customer of my findings and what needed to be repaired then notified the office CS and advised of my findings. Unit was left off due to the diverter leaking and advised customer to not to use the unit until after the repairs have been made. ; ordrng 1 W11027902 (harns-wire)"
Near Austin, TX 78739
Brandon
Job Details: 09/04/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of top rack falling off, found adjuster kit needed, I replaced adjuster kit, unit tested good."
Near Austin, TX 78702
Joseph C.
Job Details: 09/04/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site for “will complete cycle, but will not complete a second cycle” complaint. Inspected unit and found board not sensing latch. Removed and replaced latch. Unit still giving error codes. Removed and replaced control. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78703
Wesley
Job Details: 09/04/2019
WASHER MAYTAG MVWC565FW1 Sr#7725770098 arrived onnsite and documented findings with techline. Walked through all checks recommended by techline and found unit to be failing both in consistent latch function and no motor function. Unable to drain. All wiring connections appear to be good. And firmly seated. New discovery would be that outlet has a hot ground. (See pic) advised customer on electrical condition. Found unit power condition to have effected function. Once plugged into proper outlet. Unit began operating as designed.
Near Seguin, TX 78155
Robert
Job Details: 09/04/2019
WASHER GE GTW680BSJWS Arrived on job for complaints of washer not draining properly. During testing found that the lid lock switch was not working properly causing the issue. Replaced lid lock and washer tested fine and no leaks detected. Complete
Near Georgetown, TX 78633
Dona
Job Details: 09/04/2019
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site for UI replacement. Found after UI replacement F6 error indicating appliance manager. Replaced failed AM After Appliance manager replacement unit now showing door lock error. Found relay on CCO board relay stuck. Not showing door latched. Replaced CCO board. Tested unit numerous times and showed customer operations. Per claims board electronic control boards part covered for 5 years.
Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for customer complaint of F1 E3 error code, found faulty control and console, after replacing parts unit tested good."