"I inspected the unit and found the fresh food evaporator covered in ice. We tested the rc thermistor and the defrost rc thermistor, we found them reading properly. We checked voltage and we are showing good dc voltage. I put the unit through step 38 to frost a defrost, and tested voltage at the control. We put the unit into test 4 and let it run through the 3 way valve was switching as designed. It is showing proper voltage there. I am ordering the control kit and the evap harness just Incase. I spoke to the customer about defrosting the unit before we return with the parts. The office will reschedule when we have an eta on the parts. ; ordrng 1 W10861900 (Control kit) and 1 WPW10277799 (Rc evap harness)"

Arrived on site for range oven clicking but not igniting. Tested and inspected unit and found air flow issues. Made needed air flow adjusted and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.

Arrived on site for dead dishwasher. Getting correct voltage . Found one of the pins in connector not sitting in properly . Repinned molex connector. Unit is now powering up . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

Arrived on job for complaints of not draining. Washer in apartment 8101. Found 120vac to pump but not working. Checked sump but not full of debris. Checked drain again and pump started working. Filled and drain 3 times to make sure wash working. No leaks detected at time of service

ice maker stopped making ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Ran diagnostics and both ice makers are reading correctly. Inspected main control to see if the harness or any connections were disconnected or damaged. With consistent ice maker problems and replacement of ice makers Ive removed the main control and installed a new main control based on possible voltage issues. Customer stated the ice maker in the RC started working yesterday.The ice bin was halfway full in the RC. New control should send proper voltage to ice makers to ensure the fridge and ice production is working as designed. Job completed."

"Arrived on site for a dishwasher not cleaning properly. Upon arrival the customer stated that the unit would still have soap in it after a cycle, but the unit still seemed to get water. I put the unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and the unit filled, the dispenser opened, the diverter clicked, the heater turned on, but the motor did not run. I found the unit had a bad sump and motor. I installed a new sump and motor and then ran a diagnostics cycle. The unit is now running as designed. No leaks observed at the time of service. Call complete."

Arrived on site for wall oven being out of range. We inspected the unit and work area. We ran a temp test on the unit and found it preheating too 400 degrees in rapid preheat. We found it averaging 350 when the oven is set to 350. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor and dispenser. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed parts to resolve non heating microwave. Replaced fuse, cap mag and diode. Retested unit and for door error. Found main fuse had blown when power was restored. Need to replace main fuse to confirm repair. Ordered main fuse. ; ordrng 1 WPW10017410 (Large Fuse)"

Arrived onsite for dishwasher making grinding sound and poor washing. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics cycle and all passed. Upon further inspection found lower rack wheels are broken allowing the rack to sit lower than normal and stopping the spray arm from turning freely. Recommended replacing wheel to prevent issues Office to reschedule when parts arrive. ; ordrng 4 WP99003149 (wheel)s

Arrived on site for a washing machine not finishing cycle. Upon arrival the customer stated that the unit would skip the sense and wash and go straight to fill. She found that the water level just keeps rising as if it is not sensing correctly and gets considerably to high. I put the unit into diagnostics mode and found stored error code F7E1 for basket speed fault. I then ran a diagnostics cycle and it did not agitate or spin and could only hear the motor hum. I then activated the manual spin and the same happened. I can freely rotate the tub. I gained access to the bottom of the unit and it looked visually good. I gained access to the main control and found on j-2 connector when testing shifter and windings the voltage dropped. I found the j-2 harness ohmd out good indicating a good shifter. I then checked the main control and at j-12 12+VDC was not present. These both indicate a bad control. I checked voltage at the wall and I was good. Ordering main control for the repair. ; ordrng 1 W11498797 (Control) and 1 W11395618 (Capacitor)

"Arrived on site and replaced temperature switch diagnosed on previous visit, after replacement washer will now after approximately 12 seconds of filling with cold water switch over to hot water. However hot water is barely trickling in. Removed valves and found hot water screen has calcium buildup on it. Coldwater screen is broken/punched through. Took one picture. Recommended replacing valve as well. After reassembling still sound hot water is weak. Disconnected water supply houses again and took a short video showing hot water pressure is weak from the source. A plumber will be needed to address this part of the problem. Although homeowner has left the home the nanny took a video of my video to further explain the situation.

"Arrived on site for lights out and ice in freezer . Found led drive board out . Frost build up to door being left open ,door is sealing properly . Cleaned out frost and replaced led board .

Arrived onsite for the microwave light not turning off. Replaced control board and microwave tested properly and light works properly. Complete

Arrived on site oven bake not working. We inspected the unit and work area. We tested the bake and found it not coming on. We gained access to the bake element and found it broken. We tested voltage from the control to the bake element and found good voltage. We turned the breaker off. We spoke to the customer about the oven needing a bake element. I am ordering the bake element and the thermal fuse just Incase. The customer asked about their dishwasher. I diagnosed the dishwasher on job.The office will reschedule when we have an eta on the parts.; ordrng 1 WP8304452 (Thermal fuse) and 1 WPW10207398 (Bake element)

Arrived on site for range panel being damaged. We inspected the range and found the dent in the vent panel. We replaced the panel and inspected the unit. It is working as designed. Job complete.

"Arrived on site to inspect cooktop flames. Upon further inspection, customer pointed out that the countertops were cracked in the front left and right corners (photos) and the flames are too high. I tested all burners and found all burner flames too high. Customer advised that they are on Propane. I inspected the regulator and found it was converted to propane. I inspected all of the burner orifices and found none of them had been converted. I removed and replaced all orifices with the correct propane orifice and tested and adjusted flames. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for the range is damaged.

"Arrived on site to replace sump, part was damaged inside inside box, ordering part. ; ordrng 1 W11087376 (Sump assembly) and 1 Cnote (Office to reschedule)"

Arrived onsite for dishwasher top rack coming out. Upon arrival found unit adjusters and stopper were damaged. Replaced both and tested top rack. Unit is now operating as designed. Job Completed.

Arrived on site to test unit for not heating. Test all switches and all switches test good. Will order new high voltage. Ordering new capacitor and new diode and magnetron office to reschedule ; ordrng 1 W10850446 (Capacitor) and 1 W1125646 (Diode) and 1 W11493410 (Magnetron)

Arrived on site to inspect microwave that popped and tripped the breaker.I plugged the unit in after checking proper wiring of the outlet.Tested the unit with 2 minute water cup test and unit tested properly.Customer even set the unit to heat for approximately 5 minute in 30 second intervals and even turned on all of the gas burners on the range located underneath the microwave and added boiling water and unit still preformed as designed without errors.I photographed the unit with all burners on and attached them to the notes.JOB COMPLETE

Arrived on job to replace previously diagnosed part. After replacement test operation knob not working and start button not working. Called tech line and they said replace lid lock. BC only ; ordrng 1 W10810403 (lid lock assy)

Arrived onsite for thin ice production but a full bin. Found unit needed to be cleaned for optimum ice sheet size retention. Replaced filter with customer stock. Advised customer on findings. All checks good.

"Arrived on site to inspect screeching noises.Ran diagnostics and found NO error codes and unit tested as designed. customer to wash a load of towels to try and get the unit to make the annoying noises and couldnt duplicate the noise.

"Arrived on site and inspected dryer door issues. Removed the packing tape, pressed power and start and the unit works as designed.No error codes were displayed Job complete"

"Arrived on site and inspected dishwasher draining issues. Confirmed the complaint and found the wire at the drain pump wasnt inserted properly causing the error.Inserted it and inserted it properly, tested the unit and unit tested as designed.Customer satisfied.Job complete"

Arrived on site for a dishwasher that?s not washing dishes properly. Inspected unit and work area. Tested unit and found an F6 E4 float witch open) error code. Ran the unit through a diagnostic test in the unit ran as designed. The customer tested the unit in a normal wash cycle I was on another unit and we found the unit not recirculating the water. Tested resistance through the fuse on the control and found it out of range. Replaced control and tested unit. Unit still would not wash in normal wash or express wash cycles. Replaced pump and motor and tested unit. Unit began working as designed. Call complete.

"Arrived on site for refrigerator that won?t make ice. Inspected unit and work area. The customer advised that she has multiple issues with this unit and the ice was just one of them. She advised that the unit is not illuminating in her freezer or refrigerator sections. I ran the unit through diagnostics and checked the ice level sensor and thermistors. Both checked good. Checked icemaker error codes and found in E2 for a motor lost position. Attempted to harvest the icemaker and found the icemaker not turning. Replaced the icemaker and tested unit. Unit began working as designed. Once you replace the freezer module with a truck stock module. However, found the existing module had been pushed out of the connector due to foam expansion. Attempted to chisel out the excess foam and reconnect the connector. Was unable to reconnect the connector. The connector was completely pushed to the back of the housing and was unable to be removed. Didn?t could not find any exposed wiring to splice off the connector. I called tech line and spoke to Adrian SR# 7730570001. He advised that based on my information,Call complete."

"Arrived on site for a refrigerator that?s having a hard time making rice. Inspected unit and work area. Placed unit in service diagnostics and found all tests running as designed. The customer advised that the unit will not make ice for days at a time before making several batches and after a few days, the unit will stop making ice. She advised that she can turn the icemaker off and back on after 10 seconds in the unit will start making ice again. Went ahead and replaced ice maker assembly and tested unit. Unit began to harvest and fill as designed. Call complete."

Arrived on site for dishwasher needing a previously diagnosed sump assembly. Upon arrival confirmed unit wouldnt allow proper diverter movement. Installed sump assembly then reassembled and tested dishwasher in normal operation cycle. Unit ran as designed with no leaks. Call complete

Arrived onsite and found unit operating as designed with proper temps. Customer was concerned with ice cream not being as frozen hard as they are accustomed to. Advised customer that temps were 5 and 38f in the freezer. Advised customer to reach out if they are able to determine a temperature issue with external thermometer.

"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Customer advised that her unit goes off balance fairly frequently and when they try to stop it to rearrange close the unit will stay in a locked state and won?t turn off or unlock the lid. Placed unit and service diagnostics and found an F7E0 (loss of power) error code. Around the unit through an auto test and the unit went through every portion of the diagnostic cycle. However, 15 seconds into the spin, there was a screeching sound and the unit stopped. The unit begin to flash an F6 E3 (ACU cannot hear MCU) error code. Ordering main control and user interface facia. Office will need to contact customer about return date due to out of stock, PSP, and exparts.; ordrng 1 W11419171 (CONTROL) and 1 W11478526 (UI FACIA)"

"Areived onsite and found all functioning as designed, however unit would throw f3e2 and burn food. Indicating a stuck relay type problem. Ordering control and returning with sensor to complete repair. Advised customer on service plan. ; ordrng 1 W10840298 (Control)"

Arrived on site to test unit for carbon monoxide detector going off. Test unit and all flames are normal blue no yellow. Numbers are normal found some Chemicals in oven making flame turn orange. Advised customer to not use any chemicals in oven job complete.

"Arrived on site to install previously ordered part.Confirmed the failure, removed and replaced the drain pump and unit tested as designed.Job complete"

Arrived onsite and replaced electronics. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on job for complaints of lower oven not working. Found the thermostat for lower oven open. Replaced thermostat and test. Oven working properly.

Arrived on site for water leaking into fresh food section from freezer . Unit is cooling and defrosting properly . Found drain tube has collapsed and backing up water when unit goes into defrost . No other leaks found at time of service . Job complete.

"Arrived on site for customer complaint of unit not starting a cycle, found failed lid latch, I replaced latch, unit tested good"

"Arrived on site to test unit for constantly blowing fuses. Found the blower wheel was clogged with lint and items left in pockets. Clog was causing blower motor to seize and blow fuses. Cleared venting and replaced fuse. Tested unit, unit works good. Job complete."

"Replaced drive pulley and belt from previous diagnosis. Tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to replace glass process and outer wrap. Found no current issues with and door parts. Gasket sealing good. No fog on glass parts. Customer stated issue was fixed on last visit. Only thing I found was a slight gap in outer stainless wrap but that would be cosmetic and does not affect the operation of the unit. Job complete.

"Arrived on site to inspect unit for not drying clothes, upon inspection found the unit did not start when activated. Replaced console and control. Tested unit and found no issues. Complete"

"Arrived on site to inspect fridge for not closing correctly, upon inspection found the unit unlevel, leveled unit and the door swung correctly. Complete"

"Arrived on site to inspect unit for a broken cooktop, upon inspection found the unit had a chip on front right burner. Replaced cooktop and found no issues with unit. Complete"

Arrived on site to install drain pump to resolve broken chopper blade. Installed new pump and tested. Found no leaks present and unit working as designed. Call complete.

"Arrived on site for customer complaint of unit not cooling in either section, found HRS error code, found failed main control board, I replaced control, unit tested good."

"Arrived on site to inspect washer not draining. Upon further inspection, customer said they cleaned the drain hoses and removed the drain filter and cleaned it and unit continues to not drain. I placed the unit in diagnostics and tested the drain pump and it operated as designed. Tilted the unit back and removed the drain filter and the pump was clear. Reinstalled the filter and checked the drainage area in the bellow and found it clogged with debris & water. Removed the debris and tested in diagnostics again and the unit continued to operate as designed. I recommended that the customer wash a load and see what happens and if it doesnt drain to call the office and schedule return service.

"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement ran a diagnostic cycle and confirmed it is now washing properly.

"Arrived on site for customer complaint of flames being to high on low, I adjusted all burner valves, unit tested good."

Arrived on job for complaints of leaks. No leaks detected at time.

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature and nothing running. Gained access to temperature control, knocked on control and unit started running which a indicator of a failed temp control, due to normal wear and tear. Found control NLA. Will need to send to home warranty to research part. Monitored unit and found temperature dropped 5? while on site ; ordrng 1 WR09X10018 (TEMP CONTROL )"

Arrived on site for dishwasher dispenser door being broken. We inspected the unit and work area. We found the door broken and cracked.we replaced the dispenser. We tested the unit. It is working as design job complete.

"Arrived on site for washer not spinning. Inspected unit and work area. Tested spin cycle and found no operation. Bypassed door switch and found humming noise. Gained access to motor and found major rust buildup on motor and gearcase. Removed pump from motor and attempted spin cycle, same response. Disconnected motor from gearcase and found brake stuck on gearcase. Will need to replace gearcase and lid switch to repair.

Arrived on site for 2nd dryer. Unit was on back porch. Informed customer unit would need to be installed to service.

Arrived on site to diagnose a range that is tripping the breaker. Found no direct shortage in range but main control failed.

"Arrived on site to install new cooktop to resolve bubbles in cooktop. Installed new cooktop. Customer requested that we use new seal strip on the cooktop, since original installed put it on the counter instead. Ordering new seal tape to resolve at customer request.; ordrng 2 WP8286642 (Cooktop tape)s"

"Arrived on site to install previously diagnosed and ordered part. Due to water overflowing into the RC bottom section from the evaporator drip pan, the previous tech ordered a drain tube with P trap. I pulled the unit and inspected the drain tube at the back of the unit and found a small amount of insulation debris inside. Cleared the tube and reinstalled it and sealed the gap with silicone. Disassembled the RC section and cleared the ice/water from the bottom panel and evap drip pan and tested the drain tube and the unit is operating as designed. Using my steamer, I sprayed hot water and steam down the drain tube to clean it out. No water leaks observed at the end of service, job completed.

"Arrived on site to inspect microwave blower not changing speeds. Upon further inspection, I tested the blower and found it only operates in high speed. I removed the unit from the wall and found the blower harness connection was installed backwards from the manufacturer. I corrected the connection and tested and it is operating as designed. Placed the unit back on the wall and retested and unit continues to operate as designed. Job completed."

"Arrived on site and inspected range and found breaker is off, after resetting it Found bake will turn on, broil will turn on, and all elements except the right rear will turn on and are operating normally. Found the right rear infinite switch has dropped down into the control panel, there is a single brass mounting nut that holds it in place and it is off. This is causing a Short when it is turned on that trips the breaker. after resetting infinite switch confirmed this element is also working properly. Breaker did not trip with all elements on and bake and broil running. Job complete"

Arrived on site for ice build up in fresh food found evaporator incased in ice will need to follow service pointer W11092686F procedure for unit.

"Arrived on site to diagnose dryer that was not drying, but also getting unit super hot. Ran unit and checked airflow. Found minimal airflow in unit. Removed vent hose and found good flow from unit. Checked vent outside and it looks like vent is partially blocked off. Maintenance will resolve the issue with outdoor vent, unit itself is working as designed. Call complete."

Arrived onsite for dishwasher not heating. Upon inspection found heater visibly failed. Will need heater replaced. Office to reschedule when part is available.; ordrng 1 W10518394 (heater)

Arrived onsite for the microwave door panel not working properly. Installed new door and it was defective the display did not come on and all the button did not work. Reinstalled old door and all functions tested fine except for the buttons that the customer stated arent working. Reordered the door. Office to schedule ; ordrng 1 W10860351 (Microwave door)

Arrived on site for a dishwasher not starting. Upon further inspection I found the console worn out and the UI not functioning. I installed both items and then tested the unit. The unit is now running as designed. No leaks observed at the time of service. Call complete.

Arrived onsite for the oven pilot light not staying lit. Upon inspection found that the carbon build up on the flame spreader is falling onto the pilot light causing it to go out. Will need to replace both flame spreader and pilot light assembly.

Arrived on site to test unit for smelly clothes. Advised customer to clean unit with affresh. Job complete.

"Arrived on site for customer complaint of flames not going down to simmer, I adjusted all valves, unit tested good."

Arrived on site to replace chimney. Found chimney to small will need extension office to reschedule. ; ordrng 1 W10337357 (Chimney extension)

"Arrived on site for unit not defrosting. Replaced ui and main control,informed tenant she will need to defrost unit 24hrs due to excessive amount of ice build up on evaporator"

"Arrived on site for water staying in tub . Found after taking to customer , the water under the filter cup , told customer this is normal. Another complaint was poor washing . Ran diagnostics and found water pressure making hammering in lines causing poor fill in washer . Turned valve down and unit filled normally. Re ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for not operating. Found unit receiving proper voltage. Timer was receiving proper voltage but not send voltage. Also found thermal fuse was bad. Replaced timer and thermal fuse. Tested unit, unit works good. Job complete."

Arrived on site for fridge door not sealing. I inspected the unit and work area. I found the door gasket no sealing properly. I went to replace the door gasket and found the new gasket damaged in the box. I am ordering the fridge gasket to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W10860480 (Rc gasket)

"Arrived onsite for front left burner not igniting, found unit igniters and has operating as designed but left head and cap not making good connection ordering both office to reschedule upon receiving parts. ; ordrng 1 WP8286813 (Front left burner) and 1 WPW10597129 (Caps)"

"Arrived on site ,replaced bleach hose and both clamps . Poured water thru hose no leaks detected. No leaks detected at time of service. Job complete ."

Arrived onsite for refrigerator not cooling in both sections. Upon inspection found ice buildup over evaporator cover and return vents frozen over. Thawed ice and removed evaporator cover. Evaporator was completely frosted over. Ran diagnostics and forced defrost but heater would not energize. Recorded error code for defrost sensor. Tested heater directly and did not show open. Will order and replace sensor and retest. Ordering heater and control just in case. Office to reschedule ; ordrng 1 W11203924 (contrl-box) and 1 W11342162 (HARNESS ) and 1 WP2323198 (defrost heater) and 1 WPW10384183 (thermistor)

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker power wire not connected. Rewired icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for refrigerator light issues. Tested and inspected unit and found issues with module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

"Arrived onsite for unit shaking a lot during washing. Put the unit in diagnostics and got no error codes. Looked at the floor and saw some damage to the floor from the front left foot and back right foot rubber had come off, causing the unit out of balance. Took pic in quick pics. Called tech line. Said to replace leveling feet to the unit to help with the vibration issue. Got sr#7730559834. Ordered part. Office to reschedule ; ordrng 2 W10888529 (feet-lvlng)s"

Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon further inspection. Found that the 3 pin connector was not connected to the gas valve. Plugged connector back in. Tested unit. Unit is now heating. No leaks at this time. Job complete

Arrived onsite for the oven range not heating. During testing found that the broil and bake are not working. Called SW and we went through the testing process. We found that there voltage coming from the control to the DSI board. Checked for DC voltage to the broil and bake electrodes the DSI board is not sending out voltage. Checked to see if gas valve was open . Found that it is open. The DSI board and Regulator will need to be replaced. Ordering parts and office to schedule. ; ordrng 1 WPW10511278 (Dsi)

"Arrived on site for wall oven reinstall, tested unit, unit is working as designed."

Arrived on site for WATER IS NOT DISPENSING- BRAND NEW FILTER. STARTED TO WORK OK FOR A LITTLE BIT NOT ITS JUST SPITTING OUT AND MAKING A WEIRD NOISE WHEN DISPENSING. Found filter was not turned all the way clockwise to allow it to seat properly in the filter head. Water dispensing as designed. No leaks detected.

"Arrived on site for washer vibration during use. Customer did say unit is not walking. Performed diagnostics mode and checked for fault codes, none found. Ran automatic test cycle and monitored operation. Ran spin and agitation with top up. Found basket roundness good. Inspected upper damper rods, good. Inspected gearcase, clutch and lower dampers. All checks good, no water leaks detected. Spoke with customer on operation and user care guide."

Arrived on site to replace cooling fan and console. Replaced both parts test unit and unit heating to 350 job complete.

"Arrived onsite for cooktop knob peeling and the burner heads discoloring. I inspected the unit and work area. I found the knobs peeling completely, I found the burner heads rusted and the burner caps developing pits. I replaced the knobs, burner heads, and burner caps. I tested the unit and adjusted the valves. All burner heads are working as designed. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the adjuster wheels falling off, I removed and replaced the adjuster kit and tested. Upper rack is operating as designed. Also, while on site, I found that both rack stops were missing and customer did not know what happened to them. Using 2 stops from my van stock (WPW10508950), I installed both and tested the upper rack and it operates as designed. No water leaks observed during service, job completed"

Arrived on site to test unit for front burners to high. Test unit and found all burners are good. Found front burners to be power burners and medium burners already turned all the way down job complete.

Arrived on site to install previously diagnosed parts. I installed the new adjusters and the unit is now working as designed. I had the customer pull out the rack and confirm it was good with her. She said it was. Call complete.

Arrived on job to replace sump and motor. After replacement test operation no leaks detected at time of service.

"Arrived on site for door handle issues. Diagnosed screw holes stripped in handle,replaced defective door handle on freezer door."

Arrived on site for fridge needing water line . Found supply inlet line end cut off . Ordering line . Call to set return ; ordrng 1 W10900449 (WATER LINE ) and 1 WP2198677 (1/4 COUPLER) and 1 WP2300868

Arrived onsite for LR burner not igniting properly. Upon inspection found igniter working. Burner head failed. Replaced burner head and tested unit. Unit is functioning properly. Allowed customer to test. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the UI console and blower motor assembly and tested. Unit is operating as designed. Job completed."

Arrived on job for complaints of smell. Freezer has smell in it customer concern it is a possible coolant leak. Water lines in rear of refrigerator normal.