Arrived on site to test unit for tripping breaker intermittently. Customer stated its not always tripping. Tested unit to 350? and found relay to bake element was not turning off. Recommend control replacement. Also recommend replacing elements and doing burn off. Scheduled for 9-17. ; ordrng 1 W11707168 (Control)

"Arrived on site. Unit not running through a normal operating defrost cycle,defrosted evaporator,ohmed heater passed,replaced thermistor,main control and ui,powered unit on checked air flow to fresh food section good. Used w11742389w11518204,wow10384183"

"Arrived on site to test unit for F9E1 product not draining error code. Tested unit, drain pump engaged and a very minimal amount of water was draining. Drain pump was working at full power but it seemed like there was some sort of restriction in the drain hose, the drain hose also had an aftermarket hose attached to make it longer. Kept activating the drain pump and squeezing the hose, eventually the restriction came loose and ended up at the end of the drain hose. Removed restriction (see attached image) and tested unit, unit is now draining properly and unit is running as designed. Informed the maintenance supervisor. No leaks detected, no parts installed, job complete."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

On arrival verified complaint of not washing. Ran diag and found wash motor is getting 120 but not washing. Replaced sump and re ran diag unit is now running and no leaks detected during service job complete installed w11025157

On arrival verified complaint after power outage console is not on a black back lit screen and un responsive. After power resetting twice whirlpool logo comes up then back to black screen that is backlit. Replaced console w11600370 and unit is now functioning correctly. Job complete installed w11600370.

On arrival verified complaint of door not closing correctly. Visual inspection found top rack of Fc section was not installed correctly. Corrected installation and repaired rack. Fc door now closes correctly as all rails are in correct positions. Job complete no parts installed.

"Arrived on site to test unit for no connection. Upon arrival customer stated they order an ice maker kit from WP, Tried to install it but the connection on the evap cover was missing. Removed evap cover and recovered the connection that was behind it, installed customer provided ice maker kit (W11517113). Tested ice maker, unit is harvesting and filling with water properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for long dry times. Upon arrival ran a vent test that showed venting is poor and completely restricted. Hot and moist air has no escape causing dryer to work inefficiently and not dry. Advised customer to hire a professional vent cleaning service in order to clean that vent and restore proper operation. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for lights not working, tested unit found RC light module failed, replaced and tested, unit is now running as designed, job complete installed W11470191"

"Arrived on site to test unit for not staying on, tested unit found L1 terminal loose causing it to arc out and burn the block, replaced damaged terminals and block, unit is now running as designed, job complete installed 279318, WP3397659"

"Arrived on site to test unit for not heating, units have been transferred to a different location that has the connections to be properly tested, tested unit found unit is heating timer is advancing properly all functions are normal, advised RAC that unit is heating and if unit is not heating at customers location then they need to make sure that incoming voltage is correct, unit is running as designed job complete no parts installed"

"WDF330PAHB4 Arrived on site for unit not washing. Upon arrival, proceeded to diagnose and found wash motor energized but not running. Proceeded to replace W11025157 motor assm. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WTW4957PW0 Arrived on site for unit not starting. Upon arrival, customer stated when pressing start, nothing will happen. Proceeded to enter diagnostics and found F0E5 unbalance error. Cleared code. Continued to run diagnostics and passed with no issues. Check capacitor and was within spec. Advised customer to monitor unit and call if any issues occur. No water leaks detected at this time. No parts replaced"

"WRS331SDHM08 Arrived on site for RC door dent. Upon arrival, confirmed the dent and proceeded to replace LW10912313 dor FIP and W11223753 nameplate. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived onsite and replaced the main control. Unit is now operating as designed. Advised customer on repair. W11594224

Arrived onsite and found unit arcing occasionally at the ceramic supports. Advised customer on findings and cause. Advised on mitigating use and care. No repair recommendation at this time.

Arrived onsite for failure to ignite and corrected ignitor stem alignment to repair intermittent ignition problems. All else checks good. Advised customer on repair.

Arrived onsite and found bubbling console. Replaced console. Unit is now operating as designed. All checks good. W11660284

Arrived on site for refrigerator not making ice. On arriva Found ice maker broken and leaking. Replaced ice maker w11629269 and found no leaks during tests. Customer also pointed out cooling issue in rc and I found dampener failing. Ordering W11741459 defuser and rescheduled customer for 09/17/24 to complete repairs ; ordrng 1 W11741459 (Defuser)

Arrived on site for dryer needing roller kit and timer. On arrival installed 4392065 repair kit and timer w10857612. Found during disassembly of unit that rear drum liner is torn and metal tub is heavily rubbing on bulkhead. Ordering W10899578 drum and will need office to reschedule once availability of part is known.; ordrng 1 W10899578 (Drum)

JMDFS24JL00 RG: Arrived on site for a in wall microwave making funny sounds per client sounds . Further inspection found squeaky sounds coming from under microwave. Removed product from cabinet turned on its side removed cover from underneath. Found the shaft rubbing on retainer and leaving marks. Applied lubricant and the issue was fully resolved.

"WDT751SAPZ0 RG: Arrived on site to install parts on a dishwasher from last tech. Installed part#s w11412300 ,and w11545307. Tested product works as its designed no water visible from water supply or product . Lowered rinse agent down to A1 from A3 from the manufacturer."

UXT5536AAS4 RG: Arrived on site for an oven vent making noises per client. Upon arrival found that the filter under the wire harness was rattling due to wire harness hanging down . Readjusted the wire harness zip tied reinstalled filters tested product works as its designed.

WRF757SDHZ04 RG: Arrived on site for refrigerator with icemaker and condensation issues. Further inspection found fc had condensation noticed rc doors were not aligned also moulin was not on full time on. Ice maker compartment gasket was slightly bent when door closed. Realigned doors adjusted legs on refrigerator and turned on moulin full time. Also readjusted gasket on the ice compartment door . Product works as it designed no water leaks visible from water supply.

"Arrived on site for range tripping breaker. On arrival confirmed failure and replaced bake and broil elements w11182108, w10856603. Tested unit and found amp draw between 10-14 when breaker was tripping and instructed customer on how to preheat oven with broil until breaker is able to handle amp draw change when preheating in bake. Unit works as designed. Call complete"

"Arrived on site to test unit for leaking water and not draining, tested unit found spring clamp slipped of causing below to leak water while washing, inspected below found no damage, installed spring clamp and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for popping noise and cooling issues, tested unit found RC door hinge housing broken causing gasket not to seal properly causing cooling issues, will need new RC door to fix issue, ordering door office to reschedule no parts installed; ordrng 1 LW10651576 (RC door)"

"Arrived on site to test unit for oil leak, tested unit found a drop of oil on the gear case, explained to customer that these unit do drip oil a little and at this time gear case replacement is not recommended, turned unit on unit is still starting cycle and gear case sounds good during spin, unit is running as designed, job complete"

"Arrived on site to test unit for gas leak, tested unit found flames to high on two front burners, replaced regulator but smell and flames did not change, slightly opened the manifold compartment and found that two front burner gas lines cracked, orfice holder screws are ceased, will need to return with all orfice holders and screws and determine what will be needed once top removed, office to reschedule installed W11590292; ordrng 1 W11590058 (Left orfice holder) and 1 W11590059 (Right orfice holder) and 1 W11590060 (Rear left orfice holder) and 1 W11590248 (Rear right orfice holder) and 8 WP8273062 (Orfice holder screw)s"

JDRP430HL01 RG: Arrived on site to install parts from previous tech. Further inspection found that the knob insert was detached from knob also right back burner delayed igniting . Reattach insert and reset igniter product works as its designed no gas leaks detected .

Arrived on site for washer shaking violently. Diagnostics shows F5E4. Found shipping bolt still in place. Removed bolt from rear. cleared code and ran components test. All components pass. Unit now working as designed. Call complete no parts.

Arrived on site for freezer light not working. Hit door switch and light came back removed switch verified voltage and wiring is good placed switch verified operation. Call complete

Arrived onsite with new parts. Removed Icemaker and found tray deteriorating. Replaced optics and icemaker. Verified operation. Call complete.

Arrived on site for thumping noise when dryer is tumbling . Found debris in blower housing . Removed debris . Checked rollers . All checked normal. Job complete . No parts installed .

Arrived on site . Installed tempdata monitor. Return set for 9/16 to pull monitor and bring back to office to retrieve data . Ordering ui and main control . ; ordrng 1 W11224256 (Control) and 1 W11636543 (Ui)

"Arrived on site to replace previously diagnosed parts. Ran diagnostics and noticed when refrigerant valve reversed and warming cooling plate evap had refrigerant leak. Recommend evap, compressor, drier, access port, water slide is broken and prevent water circulation. Water reservoir is cracked and loosing water preventing ice sheet from forming due to running out of water. Needing 3hrs and office to reschedule. ; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evap) and 1 W11539855 (External pump) and 1 W10843121 (Non UV) and 1 TJ90SF8404 (Access valve) and 1 WP2185625 (Water slide) and 1 W11033204 (Slide tube)"

"Arrived on site to test unit for not washing. Found errors f7e4(basket reengagement failure), f7e3(basket engaged during wash), f7e1(tachometer missing) and f0e3(overload). Found actuator attempting to switch but unable to. Upon further inspection found gearcase shaft has excessive play causing cam to bind preventing proper shift. Recommend gearcase, cam, belt, actuator and run cap. Scheduled for 9-18. Customer stated she will not be home. Knock/ring door bell and if no answer customer gave the ok the go into home and get repair done. ; ordrng 1 W11449840 (Gearcase) and 1 W11395618 (Capacitor) and 1 WPW10006384 (Belt) and 1 W11026785 (Motor) and 1 W10752283 (Wash plate)"

Arrived on site to test unit for error f8e4(not draining). Found drain pipes under sink are clogged preventing unit from draining and back feeding into dishwasher causing overflow. Advised not to use the unit and get drain cleared asap by professional. No parts replaced. Job complete.

Arrived on site and replaced previously diagnosed motor(WPW10396039) and harness(W11568017). Unit now working as designed. Job complete.

"Arrived on site to test unit for not heating. Found bad interlock switch. Recommend interlock assembly. Not sure yet if mag, cap and diode are needed. Office to reschedule. ; ordrng 1 W11129649 (Control) and 1 W11244495 (Interlock switch assembly)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the RC ice maker is not making ice but the ice maker in the freezer is working fine. I placed the unit in diagnostics and tested the ice maker and checked for error codes in test 56. I found E5-ice maker bad thermistor. I am ordering the ice maker and hv control and scheduled return service for 09/17/24. November water leaks observed during service and RETURNING TECH TO REPLACE THE RC ICE MAKER AND HV CONTROL. No parts installed today.; ordrng 1 W11224256 (Hv control)"

"Arrive onsite for unit intermittently cooling. On arrival freezer compartment was cool but not cold. Disassembled evaporator compartment and found little to no frost pattern, only on the first coil. No signs of dye. Unplugged to check Equalized pressure and recorded 62 psi. Powered unit and recorded Running 3/155psi. As unit continued to run unit developed full frost pattern. Compressor is pulling .9-1amp. Called tech line for assistance as cooling stops and resumes every 3 days. Spoke to Glen. Stated max psi on high side is 130psi at max. Tech believes possible Floating restriction. However unit has been flushed with nitrogen, drier has been replaced multiple times and compressor has been replaced. SR#7739694077. Tech will submit for review. Customer to expect a call within 1-3 business days ."

"Arrived on site for a refrigerator that is not cooling and has no power. Inspected unit and work area. The customer advised that the unit was running properly at the store but when the customer came to pick up the unit, they advised that the unit never cooled, and would not power on. I plug the unit in and confirmed no power inside the unit. I unplugged the unit and gained access behind the machine. I found that the Molex connector underneath was not inserted in fully due to the power cord, having been pulled on too hard. I reattached the Molex connector underneath and plugged the unit in. I found the unit turn on and start to work. I checked all components and found the evaporator fan not running. I replaced the evaporator fan and tested the unit. I found the unit working and operating as designs. Call complete. WP2315539."

"Arrived on site to inspect dryer getting off balance. I placed the unit in diagnostics showing no error codes and manually tested the spin cycle and found the unit spinning properly. I tested the suspension by pushing down on the tub assembly and releasing it and the tub assembly popped back up but leaned to the left a little. Due to the customer having off balance issues and the tub leaning to the left slightly, I removed and replaced the suspension rods and retested and the tub assembly pops back up with no issues. I calibrated the unit and retested and unit is operating as designed. No water leaks observed during service, job completed. W11217817"

"Arrived on site to inspect dryer noises. Upon further inspection, the tenant advised the unit is making a thumping to tapping noise. I tested the unit and found while tumbling, it is making a tapping noise. Disassembled the unit to find the back right roller and front bulkhead left roller were making the noise due to the rollers inner shaft not being smooth and having a burr. I removed and replaced the rollers, tension pulley and belt and retested and unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. No lint observed during service, job completed. 4392067"

"WRT511SZDM02 Arrived on site for FC freezing. Upon arrival, found gap on the left side of Fc door (picture attached). Also noticed door handles and rubbing when opening and closing door. Repositioned screws on the Fc door hinge and fluffed gasket with heat gun. Open and closed door multiple times and and now gaskets are sealing. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site for dishwasher starting on its own when off and buttons being hard to push so unit is hard to start diagnostics shows F2e1, f5e1 all components pass test confirmed start button is not responsive. Possible getting stuck. Removed door panel. Replaced main control board. Verified operation. Call complete. W11637583"

"Arrived on site for refrigerator freezer door not closing removed and cleared water from freezer replaced rails replaced user interface plugged in to verify operation getting flickering freezer light. Pushed on light and water came out unplugged advised customer to leave doors open and allow water to evaporate for 24 hr. Call complete W11668671, W11387386"

"Arrived on site for a defective fan motor. Removed defective freezer evap fan motor,installed new motor powered unit on fan powered on. Used w11661931"

"Arrived on site for a dryer that wont power on. Inspected unit and work area. The customer advised they were using the unit and when they went to start another cycle, the unit completely turned off and has not been able to turn back on. They advised they were removed power from the electrical strip going to the dryer. I did advise the customer that their electrical strip was 120 V outlet strip and that the dryer would be on a 240 V circuit. I got behind the dryer and found the plug not completely inserted into the outlet. I removed and re-plugged in the appliance and tested the unit. I found the unit working and operating as designed. I turned off the unit and back on trying multiple cycles and found the unit tumbling and heating as designed. I did advisor customer that it appeared to be an electrical supply issue at the plug and a call back if any other issues persist. Call complete. No parts were installed."

"Arrived on site for a dryer that is not drying clothes properly. Inspected unit and work area. The customer explained that the unit will take 2 to 3 cycles to dry clothes and that when they are running it, it feels like the room gets really hot and humid. I tested the dryer and found the unit tumbling and heating properly. Ill check behind the dryer and found the customers using a rigid aluminum dryer vent hose that goes into the wall. He explained that he has cleaned out the vent hose down at the bottom and has tried to use a leaf blower in his vent to clean out any clogs. I tested the dryer and found a lack of airflow going through the unit due to an air flow restriction. I removed the vent hose and ran a temperature test on the back of the dryer. I found temperatures fluctuate between 161?F and 111?F averaging a temperature of 136?F. I gained access to the attic, and found that the unit was ventilating fairly straight up, but could not see the entire vent due to insulation and how the house is built. I explained to the customer that has dryer only does three things (heat, tumble, and ventilate air or steam. I explain to the customer that that because the unit is tumbling and heating properly, the issue would be with their ventilation through the home. The unit is working and operating as designed. No parts were installed."

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. I confirmed the customers complaint and checked the suspension. I found the suspension was completely worn, causing the off-balance loading. I replaced the suspension and checked the hub assembly. I found the hub assembly still intact. I spend the basket by hand. It did not find any wobbling on the drive shaft. Around the unit through diagnostics testing and found the unit working and operating as designed. Call complete. W11130362."

Arrived on site for dryer with broken timer and knob. On arrival confirmed failure and replaced w11685947 timer kit. Found dryer working as designed. Call complete

Arrived on site for washer not completing cycles. On arrival Confirmed issue and found tub full of water. Found a break in main harness to drain pump and repaired harness. Found washer working as designed with no leaks. Call complete

"Arrived on site for dryer not starting. On arrival confirmed issue and found thermal fuse broken, water inside dryer, vent hose kinked and signs of large clog in venting of building preventing airflow to leave dryer and caused it t9 over heat. Replaced fuse wp3392519. Found dryer working as designed but instructed customer they would need a dryer vent cleaning within exhaust of building and vent hose on dryer needs to be replaced. Call complete"

Arrived on site for refrigerator with fc light not turning on. On arrival confirmed issue and found fc light switch w11396033 broken. Replaced switch and tested unit. Found lights working as designed. Call complete

On arrival verified complaint of leaking water. Per previous diag replaced tub and checked all components were secure. Ran cycle and unit no longer leaks. Job complete installed w11409866

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised the parts had been sent to them instead of our office. When the customer presented the new parts, I found they were damaged and discolored again and appeared to be the same parts I arrived with last time. I notified the office (Parts Dept) and sent photos and advised of the situation. They requested that I return the parts to the office and reorder parts again. I am ordering the left and right FC brackets and ice bin door and CNOTE-INSPECT BEFORE SCHEDULING RETURN SERVICE. Office to schedule return service, no water leaks observed during service. No parts installed.; ordrng 1 W11129400 (RT FC bracket) and 1 W11594925 (Ice bin door) and 1 W11129907 (Left bracket) and 1 CNOTE (PARTS MUST BE INSPECTED BEFORE SCHEDULING)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making the same grinding noise as before. I placed the unit in diagnostics showing no error codes and tested. Unit appears to be operating as designed. Customer advised that during agitate and spin is when the noise occurs and it sounds like metal on metal. I tilted the unit back and inspected the gearcase and came (splutch) and when I removed the cam pulley, I found a small amount of gearcase oil on the underside of the pulley. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11239857, W10721967, W11449840"

Arrived on site for damage door. Replaced outer door panel. Unit is functioning as designed. Job complete. Used w11449081

"Arrived on site for washer making loud squealing noise in spin . Ran diagnostics got actuator error code . Found belt slipping . Replaced belt ,cam and actuator W10721967, W11212745, W11213879. Ran diagnostics all checking normal. No water leaks detected at time of service . Job complete"

Arrived onsite for ice maker not working replaced ice maker on after finding new icemkaer lost position. Also cosmetic scratch on side following delivery. Ordering appolo grey touch up. D2C drop off. Do not weigh call. ; ordrng 1 W10134625 (Appolo grey touch up paint)

"Arrived on site replaced module,control and oven thermostat. W10886867 W11100619 W10833885 .Ui for cooktop not responding . Oven is working . Ordering cooktop display control and another module in case needed . Set return 9/19. ; ordrng 1 W11208294 (Display) and 1 W10886867 (Module)"

Arrived on site for refrigerator not functioning. Inspected unit and found the issue is that the freezer door is not closing properly and now the freezer door is frozen shut. Either the unit is not draining properly or theres an issue with the icemaker or an issue with the door rails That is causing the issue at hand. Water has pulled underneath the unit as well as along the floor. Took pictures and notified maintenance . Will prep for each scenario. Left unit unplugged to thaw out. Office to reschedule. No parts used. ; ordrng 1 W10619951 (Drin tube) and 1 W11692144 (Ice maker) and 1 W11658402 (Door slides) and 1 WPW10330991 (Bracket left) and 1 WPW10330993 (Bracket right) and 1 W10443320 (Fc good gasket) and 1 W11181718 (Fill tube) and 1 Partsresearch (Fill tube extension)

Arrived onsite for unit not cooling. Spoke to tenant and found complaint was water dispensing was not cold. Showed customer reservoir tank and notified him that only the water in the lines at the time is cold. Once that reservoir is depleted the incoming water will be room temperature until it has a chance to cool. Temperature in both compartments is ideal. Unit is functioning properly. Job complete

"On sunny, not starting a cycle. Maintenance down stacked unit for accessibility. Ran checks and found door switch Not responding properly. Replace door switch and tested and unit is now functioning properly. Tested unit multiple times with success. Job complete. Used w11551763"

"Arrived on site for unit needing sealed system repair. While prepping for repair tapped system and found system with low charge. Replaced compressor and die dryer and charged unit with nitrogen. Could not pinpoint any source of leaking. Could have been at the manufacture well joint however that joint was re-done on todays visit. Unit held charge as well as vacuum. Charged unit per spec and unit is running. Notified customer to allow 48 hours for the unit to stabilize and place a bottle of water in the freezer to see if the water freezes and remains frozen over that time. Period, if the water does not freeze or thaws out, the unit will need to be re-inspected for potential leak. Job complete"

"Arrived on site for fill tube freezing over and when defrosted leaking during icemaker fill. Removed defective fill tube,installed new fill tube,ran harvest test passed ran fill test passed no leaks during fill. Used w11515313"

"Arrived on site for ice build up and leaking water. Found a frozen drain and water leaking from fill tube extension. Removed cover defrosted and cleared drain,removed obstruction in drain hole,checked water flow through drain water draining correctly. Inserted extension to fill tube and into icemaker fill cup,ran harvested test passed icemaker filled with water no leaks. No parts used."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

"Arrived on site for no ice. Removed icemaker front cover found fingers in icemaker mold in mid cycle,ran diagnostics optics passed,E2 error icemaker lost position,diagnosed a defective icemaker. Replaced icemaker power cycled unit,ran harvest test passed ran fill test passed. Used w11658802"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and tested and found the turntable continues to fail. I lowered the bottom panel and inspected the previous repair to find the turntable harness was shorted and melted together under the harness sheath (photos). I corrected the harness (photo) and retested the unit and it is operating as designed. Job completed. W11552018"

"Arrived on site to install previously diagnosed and ordered parts. Due to the tub leaking water, I removed and replaced the tub and installed a new sump assembly and element. Transferred the remaining parts from the old tub to the new and re-installed the unit under the cabinets without the mounting screws as there were none from previous install. I reconnected the water hose and drain tube and tested the unit. Unit is operating as designed with no further leaks. Left a note on the unit for the builder that the mounting screws and the toeplate screws are missing. No water leaks observed during service, job completed. No one available to sign for receipt/new build vacant W11460945, W11537778, W11409866"

"Arrived on site to diagnose refrigerator with filter issues and not dispensing ice. Was able to assist with filter replacement and reset light. Tested icemaker dispenser and found ice dispsenser not dropping any ice. When I ran the auger it just hummed and didn't seem to be moving any ice. I had to forcefully remove the bucket and remove a bunch of chunks out of the teeth, requiring partial disassembly of the bucket. Reassembled and tested. Verified proper operation. Repair completed, no parts needed to be replaced."

"Arrived on site to replace RC door, replaced door, gasket is sealing good, job complete installed LW10912075"

"Arrived on site to test unit for no ice production, tested unit found ice maker is going into harvest, noticed a slab of ice forming on the bottom of FC, inspected and found fill tube extension missing, installed extension and tested, unit is now running as designed, no leaks detected job complete installed WPW10496649"

"Arrived on site for no ice. Removed bin,ran diagnostics on icemaker,icemaker failed harvest reading bf with no obstruction to bail arm,diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed. Used w11646196"

"Arrived on site for no cool. Compressor and fan running,removed evaporator cover found oil leaking out from under heat shrink,tape that holds thermal fuse soaked in oil,took pictures,uploaded pictures,called tech support sent pictures to tech support per tech support part is not serviceable whirlpool will contact customer SR#7739892961"

"Arrived on site to test unit for not heating properly. Upon arrival customer stated unit would not go over 400? on the control. Activated bake and broil element, both are heating and in working condition. Started a 350? bake cycle, when starting, unit took too long to reach temp. Tested oven sensor and its not reading properly. Replaced sensor (W10833885) and ran a cycle, unit is heating faster but still not fast enough. Tested elements, bake element pulling 5 amps and broil element is pulling 7 amps. Inspected terminal block and found L2 and N are swapped on the power cord side. Secured cord to the proper locations and tested unit, bake element is now pulling 10 amps and broil element is pulling 14 amps. Unit is now heating properly and is running as designed, job complete."

"Arrived on site to test unit for not working properly, tested unit found ice bin is full of ice, ran diagnostics with no issues, unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. I checked the freezer and found the freezer at 22?F. I found the refrigerator at 46?F. I gained access to the evaporator and found an inefficient frost pattern Generally caused by an inefficient compressor or a leak. I gained access to the back and found a Freon leak at the top of the dryer. I took an amp draw off the compressor and found it pulling .588 A. The customer is still under manufacturer extended warranty for sealed systems. Ordering sealed system parts and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W10779331 (Compressor) and 1 W11546605 (Evaporator) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Drier)

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error code F2E1-stuck key. Cleared the code and tested the unit and found the unit would not turn on and approximately ten seconds into testing, the unit shut down and showed the error code again. When I went to pull the unit out of the cabinets, I found the unit power cord is mounted behind the microwave above the unit and did not have enough slack in the power cord to pull the unit out. I had to remove the microwave from the cabinets and push the oven power cord down behind the oven in order to get the wall oven out. Following the tech sheet, I removed and replaced the control panel and retested and the unit failed again. I checked the panel connections to the main control and the connections on the main control and all are good. I removed and replaced the main control and retested and unit is operating as designed. No one available to sign for receipt/vacant new build. Job completed. W11659257, W11649136"

"KUIX535HPA01 RG: Arrived on site for a icemaker making to much ice per client. Upon arrival ran a diagnostic on the both thermistors new and old . The new thermistor, at 50?F, read 9.5KOhms different than the old thermistor. Installed part#wpw10511923 Tested product works as its designed no visible water leaks."

"Arrived on site to install previously diagnosed and ordered parts. Due to the left rear and right front orifice holders mounting screws stripping out and the screw head sheering off, I removed and replaced the orifice holders and screws. Reassembled the unit and tested and unit is operating as designed. No gas leaks detected during service, job completed. W11699921 6x, W10597159, W10594402"

"Arrived on site to test unit for loud noise coming from ice maker, tested unit found noise is present when dispensing ice, inspected and found bottom coupler broken, will need chute assembly to fix issue, ordering part rescheduled for 9/16 no parts installed; ordrng 1 W11573761 (Chute)"

"Arrived on site for unit taking 2 to 3 cycles to dry one load of laundry. Ran airflow test and found with unit connected to external ventilation, The unit automatically failed the airflow test. Disconnected the unit from ventilation and ran the test again and this time the unit passed with no issue. Inspected exit port on top of roof and found evidence of a clogged vent pipe. Notified customer and took a picture. Customer will have external ventilation cleaned out. Unit is functioning as designed. Job complete. No parts used."

"Arrived on site for unit, making a squealing or squeaking noise. Upon arrival tested and unit began making noise on start up. Inspected underneath unit and found that the cam that was just replaced Was worn out . Inspected further and found that the issue is with the gear case, causing the cam actuator to fail. Will need to order gear case, cam and actuator and replace all at the same time. Set to return Wednesday the 18th .; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)"

Arrived on site for turntable motor intermittently making a grinding sound. On arrival tested unit and Could not duplicate any issues. Ran multiple times and no abnormal noises were found. Customer did state that the grinding sound has been intermittent. Noticed a small amount of debris on the roller wheeled support which could lead to the plate being unbalanced and causing noise. Cleaned rollers and tested again yet. Still no noise. Customer will monitor. Job complete. No parts used.

Arrived on site for unit not cleaning dishes. Upon arrival ran diagnostics and found stored error. Code 4/3 wash motor failure. Ran test and confirmed motor failure. Replaced jumping motor assembly and tested and unit is now functioning properly. Job complete. No leaks present at this time. Used w11087376

"WRS311SDHM08 Arrived on site for unit not cooling. Upon arrival, both compartments is cold. Checked individual components activation and all check good. Unit is functioning as designed. No water leaks detected. No parts replaced"

"Arrived on site to replace console diagnosed on previous trip. Replaced console, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11366636"

On arrival verified complaint if melted knobs and word paint coming off cooktop. Advised customer this is cosmetic customer then declined further service as they were advised this service would not be covered

"Arrived on site to diagnose dishwasher that was not running. Unit would fill but had no wash action. I tested and found wash motor dead, barely making a hum. Replaced sump and motor assembly and tested. Verified proper function with no water leaks present. Parts used - W11613479."

"Arrived on site for no cool in fresh food section. Found evaporator fan not running,checked voltage only reading 80vac diagnosed a defective control,replaced main control,powered unit on evaporator fan powered on. Used wpw10317076"

"Arrived on site for unit not freezing. Removed evaporator cover found partial frost pattern,uploaded picture. Diagnosed unit will need a new compressor,will also order the evaporator in case needed. ; ordrng 1 WP2188822 (Evaporator) and 1 W10309989 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"On arrival verified complaint of not draining, rusted panel and screws, rusted heating element, and leaking from door. Ran diag and found pump is getting voltage but humming, heater is rusted, inner panel is rusted near latch, and door gasket has a tear. Spoke to claims and was advised WPL will cover rust complaints. Ordering panel W11637956, heater W10518394, door gasket W11498831, on return will need to replace drain pump, door screws, door inner panel, door gasket, and heating element. Rescheduled for 9/18 ; ordrng 1 W11637956 (Inner panel) and 1 W10518394 (Heater) and 1 W11498831 (Door gasket)"

"Arrived on site for loud noise. Customer played recording,noise increase in freezer found water leaking around fill tube,water dripping and ice forming around fan blade,added sealer around fill tube and extension ran icemaker harvest test passed icemaker filled with water no leaks around fill tube. Used 212643"

"Arrived on site. Ran diagnostics no water flow to pan,removed filter flow slightly increased,water sensor shutting off water fill early,diagnosed a defective filter,water valve and recirculating pump. Replaced pump and valve ran diagnostics all test passed customer will order a new filter. Used w11542867,w10897719"

"Arrived on site. Replaced studs installed shelf tested operation good. W11666273,w11226828"