Arrived onsite for dryer not heating. Upon arrival inspected unit and found all heating components functioning. Unit is igniting and cycling properly. Found lent on backside of lent trap. Checked air flow and found restriction. Customer stated also taking long to dry. Unit is heating and tumbling but not properly ventilating air. Notified customer that the external ventilation needs to be checked. Customer will contact builder.

"Arrived on site to install previously diagnosed ice maker vent/door. Replaced part, unit working as designed. Job complete."

"Arrived on site for a refrigerator with a bad gasket and the freezer compartment light not working. Upon further inspection I found the top of the FC gasket not sealing. I found that the door was sinking down to much, so I put washers on the bottom mounting screws. This allowed the door to lean forward more and make proper contact. I inspected the gasket and found it all sealing now. I found a significant amount of frost build up in the unit, and it was covering the door switch. Due to this the switches could not move and was preventing the light from turning on. I cleared the ice out of the FC and rails. The unit is now as designed. Call complete."

"Arrived on site and inspected washer and customer is experiencing squealing noise during operation. Found cam kit pulley is loose and after correcting it is operating properly, job complete"

"Arrived on site and set washer into a diagnostic cycle and found no saved error codes, ran diagnostic cycle and did not find any issues. Noise customer is referring to is Cam switching from agitation to spin. Washer is operating normally, job complete"

Arrived on site to replace panel and control board. Replaced both parts test unit and unit test good job complete.

"Arrived on site for no ice. Ran diagnostics no error code on icemaker no ice or water in mold,ran fill test failed no water entering icemaker,removed cover found fill tube heater wire disconnected,reconnected harness ran heater on fill tube,ran fill test passed."

"Arrived on site to test unit for freezing food, tested unit found cold air blowing from the ice box due to a 1/4 inch gap caused by bent center hinges, constant running of the ice box fan damaged motor, ordering parts office to reschedule ; ordrng 1 W10878115 (Left center hinge, GRAY) and 1 WPW10505294 (Cam) and 1 W11240748 (Right center hinge, GRAY) and 1 W10846539 (Ice box fan)"

"JM: Arrived onsite to inspect dryer always running when door is shut. I tested the door switch and found it functioning as designed. I tested voltage from the board to the door switch with the unit off and the board is sending 120v even when the dryer is not running. The main control board needs to be replaced.

Arrived onsite for dryer that is no longer heating. I tested the heating element and found that it was showing open; ordrng 1 DC47-00019A (Heating element)

Arrived onsite and found unit operating with poor cooling and incomplete frost pattern. Returning with compressor to repair sealed system. Office to reschedule. ; ordrng 1 W10780378 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

"Arrived on site for water leaking. Found no ice build up on freezer evaporator,found obstruction in line,gained access to compressor cover,found insulation void on back wall,rusty water leaking from liner and water leaking from screw hole. Removed drain extension found no obstruction in drain extension.

"Arrived on site for fridge having slow ice production and not being cold enough. I preformed a temp test and found the fridge only getting down to 25 degrees after 10 minuets. I found the wiring harness at the door intact. I tested the defrost circuit and found the defrost heater coming on. I found no frost build up on the evaporator. I gained access to the compressor and found the compressor hot to the touch and the condenser room temperature. I found the condenser fan running and the condenser clean. The unit will need a sealed system repair. ordrng 1 WP2188822 (Evaporator) and 1 W10160407 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve)"

"Arrived on site for refrigerator, inspected unit and work area. CX explained unit stoped cooling in FC first and then the RC. I gained access to the compressor and tested amp draw 2.36 amps, compressor was extremely hot. Im ordering compressor and FC & RC evaporators to complete the repairs. I tested pantry Ui and was good. Read the disclaimer to CX about the 5 drawer refrigerator and hes aware. No leaks where observed during service. Rescheduled to return 09/12/22 AM ; ordrng 1 WPW10608485 (FC Evaporator) and 1 W10756020 (Compressor) and 1 W11575003 (Access valve) and 1 WPW10143759 (UV Dryer) and 1 W10630535 (RC Evaporator)"

Arrived on site to test unit for unit still leaking. Test unit and found unit leaking from hole in the tub

Arrived on site for left fc door not closing properly ordering left hinge receiver . Call to set return ; O-emld tckt

Arrived on site for IM not working. On inspection the ice tray was broken out IM. Notice that the fill tube was iced over . Tested the fill tube heater and it read OL. Door needs to replaced due to fill tube heater not accessible. Office to Oder parts and reschedule.No leaks observed during service. '; ordrng 1 LW11026425 (FC door)

Arrived onsite for to install previously diagnosed parts upon arrival I installed new Inlet assembly. And tested unit and no change. I am ordering 1x Float/flood SWITCH. And setting return for 09/08/22 and returning with harness just in case. ; ordrng 1 W11545764 (Float/flood SWITCH)

Arrived on site for washer making loud noise. Upon arrival confirmed issue but found no error codes. Upon further testing found no errors but did confirmed noise during agitation. Isolated noise coming from motor windings. Rescheduled customer for 09/08/22 to complete repairs with new motor.; ordrng 1 W11026785 (Motor)

"Arrived on site to replace previously diagnosed heating element, the model number provided to technician on last visit was incorrect and the wrong element was ordered, ordering correct element office to reschedule ; ordrng 1 W10518394 (Heating element)"

Arrived on site for Key pad not responding and flashing key pad error code to customer . Ran diagnostics and got 2-0&2-1 errors all connections are good . Ordering keypad . Call to set return ; ordrng 1 W10901124 (Ui)

"Arrived on site for microwave cutting off . Unit will power up and off randomly . Good voltage at outlet . Inter locks are good . Replaced control , still powering on and off randomly . Ordering UI , filter , harnesses , transformer . Call to set return ; ordrng 1 W10531156 (Filter) and 1 W11469479 (Main harness) and 1 W11222116 (PCBs UI) and 1 W11433684 (HV transformer) and 1 W11301790 (Harness)"

Arrived onsite for dryer that is making noise hen in use. Upon inspection I found that the blower motor had come loos from the drive motor. The blower wheel would not thread back on nor would it com all the way off for me to repair it. I am ordering 1x blow wheel housing and returning with the motor and wheel. Reschedule for the 09/08/22.; ordrng 1 WPW10211911 (Housing)

Arrived onsite and found unit is operating as designed except the solenoid used for cubed ice selection is broken. Ordering solenoid to repair. All else checks good. Office to reschedule ; ordrng 1 WP2152713 (Solenoid)

Arrived onsite for diagnosis of poor cooling. Found unit cooling properly. Found unit over cooling. 6f in freezer and 27f in fresh food section. Ordering control and thermostat to repair. Office to reschedule. ; ordrng 1 W11438736 (Thermistor) and 1 W11353813 (Control box)

Arrived on site for door popping open . Found right bracket on link kit broke on upper tab . Ordering link kit . No water leaks detected at time of service. Set return for 9-9; ordrng 1 8194001 (Link kit)

"Arrived on site to diagnose ice machine that is not running. On arrival found unit had no power. Checked outlet and found good voltage and polarity. Unplugged unit from external pump and ran it directly to wall. Found unit powered on. Unit has failed outlet on the external drain pump. Need autho from NewLeaf before we can proceed with repairs, they are closed today. Office to schedule with approval from ext warranty. ; O-emld tckt , states that autho needed"

"Arrived on site to test unit for ice maker drawer issues, tested unit found moisture droplets frozen through out the freezer, inspected gasket and it is sealing well, found gaps around liner FC and RC that could be causing condensation issues in RC and FC, ordering glide assembly and clear silicone office to reschedule ; ordrng 1 WPW10170987 (Glide assembly) and 2 W10841140 (Silicone clear)s"

"Arrived onsite for ice maker not working. Upon arrival inspected unit and found no water at ice maker. Ran diagnostics and harvest operates. During valve test, main valve operates correctly. Found dual valve not responding when call for water from ice maker. Water dispenser however operates correctly. Need to order dual valve. Office to reschedule ; ordrng 1 W11482383 (Dual valve)"

Arrived on site to test unit for frost build up on rear of ice maker housing and lights not working. Found FC module was bad. Took door and top rack off and found linear where module locks into was cracked/broken. Crack ran a ways to to rear of unit. Linear is not repairable and not confident any repairs would hold. Needing to call tech line. Tried to take as many photos as possible. #####NEEDS ATTENTION#####; O-emld tckt

"Arrived on site to test unit for not cooling in both compartments. Found FC was barely cool and RC evap was frosted. No signs of frost on RC evap cover. Removed RC evap cover but noticed majority of ice was on cap tube area exiting linear. Defrosted ice and heard a hissing sound and found cap tube leaking entering evap. Applied bubble solution and verified. Kept defrosting and bubble solution worked its way down into cabinet. Saw bubbling from cabinet and applied more solution into cabinet. Found leak within interior of cabinet. While applying bubble solution cap tube broke of from linear, pushed evap back into proper place and cap tube broke off of evap as well. Barely handled Tubing and was extremely brittle. Tubing was obviously corrupted beyond repair prior to current diagnosis. Needing to call Techline. Office to reschedule. ; O-emld tckt"

Arrived on site to test unit for not cooling properly and frost build up. Found frost was built on to side of FC and little to no frost on evap. Found compressor was seized up and extremely hot. Recommend replacing compressor. Ordering r600a/SS repair. Needing two hours on return visit. Office to reschedule. ; ordrng 1 R600a/SSrepair (R600a/SS repair)

Arrived on site to test unit for for RF burner not igniting and clicking when manually ignited. Found center spreader was missing and cap was placed directly on support preventing igniter from receiving proper fuel. Recommend replacing center spreader. Office to reschedule. ; ordrng 1 W10836474 (Burner kit) and 1 W10631209 (Support)

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer described the noise theyre hearing as a relay noise. I placed the unit in diagnostics and tested. I could not duplicate the noise. I disassembled the FC section and inspected the evaporator. I found the evap cover gasket was not properly and I could not remove it without damaging it. I tested the thermistors and all were good. I tested all fans and all are operating properly. From the noise that the customer was describing, it sounds like the compressor start device. In test 9, I placed the defrost timing to Fixed. Due to the evap gasket issue, I am ordering the evap cover. Also ordering a start device/capacitor, main control, evap harness with defrost bimetal and will return with prescreened parts. I recommended that the customer get a video of the noise if they can catch it while its on and provide it at the next service call. No water connections to the unit/no water leaks observed during service. Office to schedule return service due to the availability of parts.; ordrng 1 W10308415 (Evap cover) and 1 W11524653 (Evap harness with defrost bimetal) and 1 W11524469 (Main control) and 1 W11524472 (Start device) and 1 WPW10350564 (Capacitor)"

Arrived on site for fridge leaking. I inspected the unit and work area. I tested the way dispenser and found the inner door water line leaking. I found water damage along the wall from the leak. I toke pictures of the damage. I am ordering the freezer door and a 2 man to repair. The office will reschedule when we have eta on parts.; ordrng 1 W10800793 (Freezer door) and 1 2man (2 man)

"Arrived on site to inspect dishwasher not finishing cycles. Upon further inspection, the customer advised that the unit would go for a short period of time then it would stop and the control panel would begin to make beeping noises. I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit completed testing it showed error code F2E1-stuck key and FAE2 (F10E2)-vent motor electrical issue. Due to the history with this unit and the same error codes, I am ordering the UI, main control, vent motor assembly and gasket and will return with the control panel. All parts need to be replaced upon return service to complete the repair. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11505225 (UI control) and 1 W11506012 (Main control) and 1 W11416460 (Vent) and 1 W11545539 (Vent gasket)"

"Arrived on site and inspected refrigerator and found all items in the freezer are thawed. Exposed evaporator and found no frost pattern, took pictures. A sealed system repair will need to be done to correct issue; O-emld tckt"

Arrived on site for washing machine showing an error code. I inspected the unit and work area. I gained access to the gearcase and found it leaking oil. I put the unit into diagnostics and found fault code f0e5 off balance. I ran the diagnostics cycle and found the water valves opening as designed. But the basket vibrating. I am ordering the gearcase to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11449841 (Gearcase)

Arrived onsite for oven with long preheat times. Upon arrival found lower oven not heating. Pulled unit and inspected. Found element and temperature sensor good. No voltage supply to element. Replaced control and tested. Control did not resolve the issue. Found TOD in between ovens failed. Will need to order and replace TOD. Office to reschedule ; ordrng 2 WP4449751 (Tod)s

"Arrived onsite for door switch broke . Upon arrival inspected unit and found broken RC door switch. Harnes is foamed into cabinet and cannot free it up. Also 1 of the harness terminals broke when removing switch. Uploaded picks to SD. need to call techline back, closed for holiday. Office to reschedule as Suedo; O-emld tckt"

"Arrived onsite for SHAKING IN USE. Upon arrival test unit and shakes and makes a clicking noise from blower area. Inspected unit and found basket and bulk head grinding and cutting into each other. Also found inner plastic of motor is fractured causing clicking. Need to replace basket, bulk head, motor, and belt. Bringing back rest of prescreened parts . Needs Autho. Office to reschedule ; ordrng 1 W10828905 (Bulk head) and 1 W10899578 (Basket) and 1 Needsautho (Needs autho)"

"Arrived on site to test unit for broken handle, tested unit found damage to upper oven, handle intact but inner door liner is door Bent, will need inner door liner, spacers and front door assembly, customer also stated the his console was scratched during installation ordering console as well, office to reschedule ; ordrng 1 WPW10318550 (Console stainless) and 1 W10877562 (Front door assembly) and 2 W10575917 (Spacers)s and 1 W11051040 (Inner door liner)"

"Arrived on site for dishwasher needing previously diagnosed motor, drain, and valve. Upon arrival confirmed issue and installed required parts. During tests found crack in tub tube and will need findings reported to home warranty to get autho for 154406601. Office to reschedule once availability of parts is known.; ordrng 1 154406601 (Tub Tube) and 1 Cnote (Needs autho)"

"arrived on site for dishwasher,, inspected unit and work area. Set unit in diagnostics and found error codes 8-4 7-1 9-1 10-2. I then ran a test cycle and wash motor was not responding. Tested voltage to motor and was good. I m ordering a sump and motor and returning with pre screen parts. Office to reschedule CX for 09/12/22 AM. ; ordrng 1 W11416362 (Sump &Motor)"

Arrived on site for a refrigerator not producing ice in the freezer compartment. I checked temps and found them good. I then jumped the IM fill and harvest to find neither working. I checked voltage to the IM while trying to harvest and found none. This indicates a faulty control. I am ordering the control to replace and will bring back the IM to replace as well. Office to get Autho and reschedule.; ordrng 1 WPW10675033 (Control)

Arrived on site to test unit for door not closing correctly. Test unit and can see door completely off not closing due to door being damaged. Ordering new doors and inner and outer and arms. Office to reschedule 2 hours job ; ordrng 1 W11600214 (Inner door) and 1 W11600216 (Outer door) and 2 W11598178 (Hinge door)s and 1 WPW10128850 (Arm) and 1 W11607070 (Sliding arm) and 1 2hours (2 hours)

Arrived on site to test unit for damaged panel. Opened new part and found part damage ordering new part office to reschedule ; ordrng 1 WPW10162245 (Panel)

Arrived on site to test unit for oven turning on and off. Ordering new control board office to reschedule ; ordrng 1 W10894098 (Control board)

Arrived on site to test unit for rust spots on door. Found rust spots on left side of door. Ordering new door office to reschedule ; O-emld tckt

"Arrived on site to test unit for no ice production, tested unit found unit pushed back all the way against wall causing water line to kink, customer stated that it start to make half cubes and then completely stopped, low water pressure causing fill tube to freeze, thawed out fill tube, cycled ice maker, it filled with water, if issue continues recommend replacing water line and valve, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to diagnose dishwasher with issues with door staying open, top rack being off level, and dishes not drying well. Checked door and found door is in line with normal operation, it's lightweight on strong springs. Door will get easier to open and close with usage. Checked top rack but could not see any kind of failures. Ran unit in diagnostics to check function. Found all functions working as designed, heating element is on and sizzling. Advised customer that the plastic tub units can be harder to get a good dry on. Recommended usage of all high temp options, usage of rinse aid consistently and running the hot water first. Usage of rinse aid will create a better drying environment. Unit working as designed. Call complete."

"Arrived on site to replace previously diagnosed control panel, replaced panel tested unit to 350 unit is heating properly, error code no longer present,

Arrived on site for f2e1 error code. I replaced the console and installed new bezels. I cleared the error code and tested all the buttons. The unit is working as designed. Job complete.

"Arrived on site to replace previously diagnosed control box, replaced control box, tested unit , heater is engaging, advised customer to monitor for improvement, job complete"

Arrived on site for dryer leaking gas. I inspected the unit and work area. I used the gas detector while the unit was off and when it was running. I found no gas leaks present within the dryer and the gas line at the wall. The unit is working as designed.

"Arrived on site to inspect wall oven not turning on. Upon further inspection, I found the unit control panel blank and the unit has power to it. Cycled power and tested the thermal fuse and found it bad. I removed and replaced the fuse and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=36 degrees and RC=56 degrees. I placed my gauges on the sealed system and checked pressures and they were good. I removed the evap cover and found the fan not operating. I manually turned the blades and the fan came on. When I removed the fan blades, I found the shaft of the new motor was a different size and the blades did not seat on the shaft correctly. I am ordering the fan blades and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/12/22 as the customer will be out of town until then. No water leaks observed during service.; ordrng 1 WP2169142 (Fan blade) and 1 WP4389155 (Fan motor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the burner sparking. I replaced the burner head and retested it. It is now working as designed. Job complete.

Arrived on site for dryer taking along time to dry. I inspected the unit and work area. I found the blower wheel blocked with screws. I removed the screws and install a new thermistor. I found the door gasket torn. I am ordering the inner door to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10463967 (Inner door)

"Arrived on site to test unit for not spinning out clothes, tested unit found bad capacitor and shift actuator struggling to switch, replaced capacitor and actuator, ran unit through diagnostics cycle, all components tested good , put unit into drain and spin unit is running as designed no leaks detected job complete"

"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit without power as the breaker was tripped. Customer advised they found t(s unit would trip this breaker during the drying cycle. The breaker is a 20amp GFCI breaker and the unit outs out no more than 9amps. Customer cycled power and I placed the unit in diagnostics showing no error codes. I continued with testing and monitored amp draw to the components during testing. I found all components within amp draw range and the element was showing 7-9amps as designed. I found no water leaks on the unit. I recommended the customer replace the breaker and if it continues to trip the breaker to contact our office and schedule service. No water leaks observed during service, job completed."

"Arrived on site for a dishwasher leaking. On arrival the customer provided me a video of the leak. I found it to be slowly leaking from the front left corner. The customer stated that it is intermittent, and they believe it is due to the way it was installed. I found the unit was installed with the tub leaning forward. I adjusted this and test the unit. I found the unit working as designed with no leak at the time of service. Call complete."

"Arrived on site to install previously diagnosed parts. I installed the new console and then test the unit. I found all burners working as designed. However, during preheat I found once it got to about 340?F the temp slowly started dropping and never went back up. Due to this we will return to install the control after autho on parts. Office to reschedule.; O-emld tckt"

"Arrived on site for no cool. Found unit not powering on,no voltage to ui diagnosed a defective main control,installed updated main control kit,powered unit on ui powered on,compressor and fans powered on.

Arrived on site for front left burner not igniting intermittently. I inspected the ignitors and found the front left and right rear ignitors not seated properly in the ceramic case. I am ordering both ignitors to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W10862325 (Lf ignitor) and 1 W10862324 (Rr ignitor)

"Arrived on site to inspect refrigerator water dispenser not dispensing properly and the filter cover being broken. Upon further inspection, I checked the filter and found the cover being held up with tape. Also found the ice dispenser chute gasket not seated correctly and I corrected it. I tested the water dispenser with a measuring cup and when I tested for 8oz of water, I only got 4oz. I removed the filter and placed my bypass in its place and retested and it operated as designed. Customer requested a new filter. I removed and replaced the filter housing cover and installed a new filter and retested. Unit is operating as designed. Recommended that the customer purge approximately 2 gallons of water for the dispenser to get rid of the charcoal dust in the filter. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed the inner door bottom seal with screws and tested the unit. Unit is operating as designed and no leaks found during service. Job completed."

"Arrived on site for no ice. Ran diagnostics water filled,recirculating pump not powering on checked voltage good voltage reading 13vac at harness compressor powered on frost forming on evaporator plate. Diagnosed unit will need pump assembly. ordrng 1 2313702 (Pump assembly)"

Arrived on site for a dishwasher leaking. On arrival the customer showed me major damage related to the leak. Upon further inspection I found the unit leaking from the 3rd rack right side mount. I found that the seal on the mounts were missing. Due to this leak possibly being related to the prior tub damage and repair I contacted service management. We will reach out to WP regarding service. I referred the customer to WP for any damages. ordrng 1 W11580025 (Right Third Rack Mount) and 1 W11553484 (Left Third Rack Mount)

"Arrived on site to test unit for not dispensing ice, tested unit found found ice buildup under bucket due to crushed ice usage, coupling was not making contact, removed ice test multiple times, ice is dispensing properly, customer also asked me to check were the vibrating noise was coming from, move unit slightly and found noise coming from cover vibrating against the condenser, found effected spot and added some padding, noise is now gone, Unit running as designed, no leaks detected job complete"

"Arrived on site to inspect range oven not working. Upon further inspection, the tenant advised the cooktop works but the oven does not. I pulled the unit out and removed the back covers and found the L1 on the terminal block had shorted and burned due to the harness not being tightened when installed. I removed and replaced the main harness and tested the unit. Bake and broil, along with convection, are operating as designed. I advised the tenant of my findings. Job completed."

Arrived on site for a cooktop with the burners constantly clicking after ignited. I test the unit and found the front left and two right side burners with this problem. I switched the spark modules with one that didnt work with one that did and found the issue switched to the new burner. This indicates bad spark modules.

"Arrived on site. Installed extension to bail arm,tested arm operation good."

"Arrived on site to test unit for lights not turning off, tested unit found bottom oven light switch bent causing it not to engage when door closes, adjusted light switch, light now turns off, unit is functioning as designed, job complete"

"Arrived on site for a washing machine making an abnormal noise and not agitating correctly. I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load. I then manually activated the agitate and found it ran as designed. When activating spin I found the wash plate would start spinning first at a very high speed and the basket would eventually catch up. I gained access to the bottom and replaced the shifter. This indicates a stripped hub nut or bad gearcase. I test the unit and found the error still occurred. I went to access the hub nut to see if it was stripped, but could not remove the washplate. Due to this I am ordering the wash plate removal tool and will return to further diagnose. Office to reschedule.; O-emld tckt"

"Arrived on site to install previously diagnosed parts to resolve unit not defrosting. Replaced control and FC harness. Sealed drain tube, sealed corner of cabinet. Doors level. Tested resistence of defrost heater and found heater is good and should be working as designed. Call complete."

"Arrived on site. Found unit not defrosting,checked heater harness connection at control,heater ohmed good diagnosed unit will need thermistors and control. ordrng 1 W10772917 (Thermistor) and 1 W11573590 (Thermistor)"

Arrived on site for fridge leaking water. I gained access to the compressor and found water leaking from cabinet. I gained access to the reservoir and found it leaking when put under pressure. I am ordering the reservoir to complete the repair p. The office will reschedule when we have eta on part. ; ordrng 1 W11613294 (Reservoir)

"Arrived on site to follow up on refrigerator leaking water at the rear single valve. Replaced single valve and tested. Found water leak is gone. Tested icemaker fill and cycle and found both good. After completion of job customer contact me and informed me the icemaker was not dropping ice and needed to be replaced, its just filling on top. Call complete."

"Arrived on site to diagnose refrigerator leaking into ice bucket. Examined ice bucket and icemaker and found valves weeping, causing water to run into the bucket. Customer also mentioned the dispenser dispensing very slowly. Found filter bad, causing a stoppage in the flow.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the recirculating pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not turning off, tested unit found timer is not advancing, replaced timer, tested unit, unit now functioning properly, advised customer to clean vent due to dryer not venting properly, provided with vent wizard number, at this time job complete"

"Arrived on site for a refrigerator that was not producing ice. On arrival the customer also expressed concerns of a small leak on the front right of the unit. Upon further inspection I found some water dripping from what appeared to be the door liner. However, I could not 100% confirm where the leak was coming from. I checked temps and found the FC at 9?F, the RC at 37?F, and the IB at 16?F. Upon further inspection I found the fascia assembly door broken. I then put the unit into diagnostics mode and found the IM fill and fan worked as designed. I then found E2 error code for the IM stuck in harvest. I tried to harvest the IM and found it would not run. Indicating a bad IM. Upon further inspection I found frost build up on the FC evap cover. I gained access to the control to ohm out the thermistors. I found the RC thermistor at 6.82k, the FC at 16.67k, and the RC evap thermistor at 8.16k. Which are all roughly accurate for the time of reading. Upon further inspection I found the RC with ice build up blocking the drain hole. I gained access to the drain line and found the drain line clogged. I also found a significant amount of dust and lint build up on the condenser coils. I found these were most likely affecting the cooling. I installed the new IM and test the unit. I found it working as designed. I advised the customer on shutting the unit off for a minimum of 240VAC to let the frost thaw.

Arrived on site for unit not dispensing water. Diagnosed a frozen water tank,defrosted tank,added sealer in gaps between fan scroll and air tower,tested water dispenser unit working as designed."

"Arrived on site. Ran diagnostics thermistors passed,ran fan test passed,changed defrost setting to basic."

Arrived on site for a washing machine leaking on the back left. I put the unit into diagnostics mode and found stored error code F2E1. I cleared the code. I then manually activated the valves and found the valve leaking. I installed the valve and test the unit. I found it now working as designed with no leak present at the end of service.

"Arrived on site to diagnose washer not starting. Tested unit and found lid lock constantly clicking, would not engage. Replaced lid lock and tested. Lid is locking, but now throwing an F9E1 for long drain. Checked pump and found wiring pulled out of connector on drain pump. Spliced in new wiring connector for drain pump. Tested and verified unit working as designed. Call complete."

Arrived on site to diagnose washer that isn't draining or running cycles. On arrival plugged unit in and found it stuck in cycle. Canceled cycle and found it drained ultra slow. Drain hose was stuck so far down in drain it was causing a siphon / super slow drain. Moved drain hose out and it started draining at normal speed. Tested normal cycle and diagnostic cycle and verified all working as designed. Call complete.

Arrived on site to diagnose washer that is not running / making noise. Checked under unit and found belt came off cam and motor. Cam bolt was loose and caused Cam to droop and belt came off. Tightened Cam nut and replaced belt. Unit now working as designed. Call complete.

Arrived on site for a dishwasher with the door not closing properly. On arrival the customer stated that someone had run into the door while it was open and then it was no longer closing properly. I found when the door closed it would catch on the right side and not close fully. Upon further inspection I found the hinges bent. I installed the hinges and the unit began working as designed.

Arrived on site for dishwasher not having power. I inspected the unit and work. I tested voltage from the outlet and found none. I reset the breaker and still found no power. I swapped the dishwasher to the disposal outlet and tested it. It is working as designed. I advised they have an electrical to figure out why the outlet has no power.

Arrived on site to install customer provided part. I gained access to regulator and replaced it with the customer provided one. I found the ignitor in the large oven not igniting the bake. The customer is going to find a replacement ignitor and will reschedule with us. I tested the small oven and cooktop. All are working as designed.

"Revived on site for cooling concern. Ran diagnostics all test passed,adjusted setting on ui control,advised customer on checked temp with thermometer sticking in a glass of water"

"Arrived on site to inspect refrigerator freezing up. Upon further inspection, the customer advised that the unit has never fully operated as it should. They have been finding the RC evaporator freezing up even after previous service. I disassembled the RC section and gained access to the evaporator where I found ice on the top of the evaporator and on the suction line and cap tube in the top left corner. I unplugged the unit and removed the back cover and to inspect the drain tube. I found the tube gapped and clogged with debris. Cleaned the drain tube out and re-installed the tube and placed silicone around the lip to seal off the gap (photo). I tested the RC evap thermistor and found it out of range. Tested voltage and found the control not providing proper voltage. I removed and replaced the control kit (HV control and dispenser UI) and the RC evap cover with thermistor. Secured the thermistor to the suction line with foil tape and ziptie (photo). Pushed the suction line and cap tub towards the back of the cabinet and tested the unit. Unit is beginning to cool and has a good frost pattern. Reassembled the RC section and advised the customer of my findings and repairs. No water leaks observed during service, job completed. Recommended allowing the unit to cool for 24 hours before placing food items inside.."

Office to schedule 2 hour weighed call during week days only when we are able to reach tech Line. ; O-emld tckt

"Arrived on site to diagnose refrigerator that is slow to dispense water. Removed filter and tested unit. Found good flow with filter removed. I found the filter had to get sealed in the housing, so I replaced the filter housing. Retried with new housing and filter and found flow still choked with filter in it. Advised customer that filter failed and they need to replace. Call complete."

"1414Arrived on site. Found fresh food door sagging low on hinge,found hinge insert on fresh food door caved into liner unit will need a new fresh food door

JM: Arrived onsite to install previously diagnosed and ordered parts. R/R UI and tested unit. Unit is operating as designed. once the new UI was installed I noticed that the UI sent was damaged right out of the box. The corner was broken. (Took photo). The UI will need to be replaced. Ordering W11526004 (UI). Office to RS.; ordrng 1 W11526004 (UI)

Arrived on site for doors not aligning. I inspected the freezer and found the chassis in good condition. I found the door square and sealing properly. Job complete.

"Arrived on site for fridge and freezer doors not aligning. I inspected the unit and work area. I found the fridge chassis in good condition. I found the door not sealing, but the gasket in intact. I found the left side hanging down and the bottom sticking out more than it should indicating a warped door. I am ordering the fridge door to complete the repair. The office will reschedule.; ordrng 1 W10746794 (Fridge door) and 1 WP2261963 (Top hinge) and 1 W10574262 (Bottom hinge) and 1 W10574325 (Hinge pin) and 1 WP487576 (Washer)"