We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Seguin, TX 78155
Andrew
Job Details: 07/26/2023
Arrived on site to test unit for leaking. Found whole unit leaning forward and left side down about 1/2. Leveled unit and ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Austin, TX 78737
Kevin
Job Details: 07/26/2023
Arrived on site and customers actual experience is water leaking on floor and breaker tripped. My name stole dishwasher to observe it while running and found water is leaking from motor assembly it pours on the ground too quickly to see Exactly where Ill just bring back entire motor assembly. Also sound blanket is missing well bring that back as well.; ordrng 1 W11416363 (Sump and motor) and 1 W11553445 (Sound blanket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Seguin, TX 78155
Andrew
Job Details: 07/26/2023
Arrived on site to test unit for RC getting too cold and freezing items. Found thermistor by damper not connected. Secured connection and unit completed all functions in diagnostics. Advised customer to monitor and if issue persists recommend damper and thermistor replacement. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78750
Paul
Job Details: 07/26/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the third rack nuts and the caps. I tested the machine and there were no water leaks present at the time of service. Call complete.; ordrng 1 W11573757 (Tub plug) and 1 C-note (Parts is to be given to MS to mail to the customer)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Leander, TX 78645
Maurice R
Job Details: 07/26/2023
"Arrived onsite for oven making a load noise in convection mode. When the temperature hit 425? the noise appeared. Installed new motor and heated the unit to 425? the noise was not there until I open and closed the door. Order the convection fan cover and another motor. The unit could not be worked on in the upper oven because of the heat. The blade in the oven needs to be replaced for it is tested due to how long it takes to,cool the oven down to safely working on the convection fan in the oven. ; ordrng 1 W10860984 (Fan motor) and 1 W11234761 (Convection fan cover)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MB0
Near Waco, TX 76705
Jonathan M
Job Details: 07/26/2023
"Arrived on site for a range that is not heating inside the oven. Inspected unit and work area. Did confirm the customers complaint and found that the igniter would glow, but that the gas valve was never turned on. Check the amp draw off of the igniter, and found it week. Replaced the glow igniter and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76707
Jonathan M
Job Details: 07/26/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the defrost heater in Thermistor and tested the unit. Im gonna begin to work and operate as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78703
Scott
Job Details: 07/26/2023
"Arrived on site for ice machine shutting off and turning on bye itself . Ran diagnostics,unit powered off . Removed unit from cabinet and found power cord was pinched under unit and has sever pinches . Replaced external pump with cord . Ran diagnostics all checked normal. No water leaks detected at this time. Called safety . Same reference number 7736886683. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Spicewood, TX 78669
Luis
Job Details: 07/26/2023
"Arrived on site for not making ice. Ran diagnostics diagnosed a defective recirculating pump replaced pump ran diagnostics all test passed good water flow,water circulating over plate compressor powered on good frost formation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Bee Cave, TX 78738
Luis
Job Details: 07/26/2023
"#0711Arrived on site for temperature issues. Per customer food would freeze with setting at 34 and if setting increased to 37 temp reading on customers thermometer reading 50. Ran diagnostics thermistors passed,checked average temp reading at 35 changed defrost setting to basic advised customer if they want to measure actual temp reading to check water temp with a glass placed in fresh food section after 24 hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76501
Jonathan M
Job Details: 07/26/2023
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. But the unit had been unplugged. The customer advised that he unplug the unit on Sunday morning because the unit had stopped cooling on Thursday and it continue to climb and spoiled his food. He unplugged it because he didnt see a point in keeping the unit plugged in. Found the compressor and evaporator fans kick on immediately as unplug the Internet. Took a nap draw after compressor and found pulling .925 A. I checked resistance through the heater and found the heater within range. Spoke to JC and was advised that because the unit was unplugged, we could not determine if there was an issue with a Control or if it was a defrost issue. He also advised that it may have caused a small leak at the evaporator the first time that the unit frosted up. I was advised to have the customer keep the unit plugged in and reschedule the customer to 7/31; schdld next appmnt for 7/31 MON PM"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Austin, TX 78730
Paul
Job Details: 07/26/2023
Arrived onsite for a refrigerator leaking. The customer showed me where water was leaking at the rear of the RC evaporator cover and running down the liner. I found a piece of brown masking tape had fell in the drain trough causing water to dam up and freeze then divert the water to the rear of the cover and leak. I removed the tape and cleared the ice. The unit will drain correctly now. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/26/2023
Arrived on site for refrigerator not making ice upon arrival confirmed complaint and found during ice maker harvest that unit wasnt filling with water. After further testing I found ice maker valve had stopped opening up. Replaced valve and found ice maker working as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Mustang Ridge, TX 78610
Andrey
Job Details: 07/26/2023
"Arrived on site to test unit for excessive shaking, tested unit found multiple dents in unit and wall do to excessive vibration of unit unit is leveled properly per service pointer inspected basket and did not find a barcode, will need to replace basket and suspension on return visit, ordering basket, office to reschedule ; ordrng 1 W11172199 (Basket)"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/26/2023
"Arrived on site to inspect cooktop gas leak. Upon further inspection, I found the gas source turned off and turned it on. I removed the drawers below the unit to expose the gas line and regulator and immediately smelled the gas odor. I tested the unit and all burners are operating as designed. I removed the knobs and listened/smelled for gas leaks and found none. Using my liquid gas leak detector, I tested the gas line and found the gas line connector at the coupling to the regulator was not tightened (photo) and found bubbles coming out on the right side of the connection. I tightened the line and retested with my leak detector and found no further leaks. I advised the builder of my findings. I contacted Whirlpool Safety and spoke to Lashonda and advised of my findings. She advised notes have been documented to SR#7736909080. No gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78701
Scott
Job Details: 07/26/2023
"Arrived on site ,replaced door . Adjusted gaskets . Job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78738
Kevin
Job Details: 07/26/2023
Arrived on site and inspected vent hood and found blower motor will not turn on. Replaced user interface buttons and this had no positive effect. Attempted to inspect upper assembly and found chimney is riveted in place Builder/installer did not use the screws like they are supposed to. Also top rivets are approximately 10 feet off the ground And not reachable. Vent hood is inaccessible and no further diagnosis can be done. Homeowner contacted builder but they did not answer the phone. Job complete
We serviced a
GE WASHER
Model GTW465ASN2WW
Near Austin, TX 78717
Kimo
Job Details: 07/26/2023
"Arrived onsite to install previously diagnosed pats. Upon arrival I installed the new gearcase,belt and pulley. And tested the unit and found unit operating as designed no leaks. Office to contact PLEASE CALL CHRIS @ 512-828-0555 to collect the balance as I could not due to the appointment office being closed by the time I was finished with the repair."
We serviced a
MAYTAG WASHER
Model MVW6200KWO
Near Austin, TX 78754
Vincent
Job Details: 07/26/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not working. The washer was on standby and not responsive. I will order the control board, Ui and the latch if needed. I rescheduled the customer to return on 08/02/23. No leaks where observed during service. ; ordrng 1 W11481108 (Control) and 1 W11481116 (UI control) and 1 W11394572 (Latch)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Cedar Creek, TX 78612
Joe Z
Job Details: 07/26/2023
"Arrived on site for not cooling in both sections. Upon arrival, inspected unit and is just slightly cool. In both cabinets. Test compressor and is operating but only pulling .31 amps. Removed evaporator cover and found only a small amount of frost on top corner of Evaporator. Need to have sealed system repair. This is a R600 system. Ordering compressor, Uv drier, access valve, R600 kit, and nitrogen. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hrweigh (2 hr weigh)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Park, TX 78613
Gerry C
Job Details: 07/26/2023
"WED4815EW1 Arrived to inspect failure to spin. I found the basket was leaning to the inner left of the chassis and corrected via leveling legs. I calibrated the unit and advised the customer on detergent usage. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Joe Z
Job Details: 07/25/2023
"Arrived on site for not powering. On. Upon arrival, inspected unit and connection from cord to wall supply is not connected. Secured connection and test unit. All cooktop burners operate correct. Test oven by preheating to 350. Unit is operating as designed . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Austin, TX 78747
Joe Z
Job Details: 07/25/2023
Arrived on site for possibly leaking gas. Upon arrival inspected and used electronic sniffer to search for gas leak. Cannot detect leak. Test all burner and all burners ignite and operate correctly. Cannot duplicate the issue. Job complete . Contacted Lisa from SAFTEY team let them know there was no gas leak or ignition issue found. Ref# 7736916810. Job complete
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Buda, TX 78610
Joe Z
Job Details: 07/25/2023
Arrived on site for not heating. Upon arrival ran vent test and failed. Rand timed dry and heater not energizing. Test polarity and is good. Found element has fracture. Need to replace element. Replaced element and test unit and is oper as designed. Advised customer to have vent cleaned. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Joe Z
Job Details: 07/25/2023
"Arrived on site for over heats console. Upon arrival ran diagnostics and got Error code F2-E1, shorted keypad. Preheated oven to 350. Unit began heating and reached 391 with thermocouple . Unit began cycling. Cooled to 325, then raised to 370, average 347.5. Unit is heat cycling correctly. Advised customer that the heat on console is due to oven venting directly under console. Ordering control . Office to reschedule ; ordrng 1 W11620481 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Kyle, TX 78640
Joe Z
Job Details: 07/25/2023
Arrived on site for unit not operating. Upon arrival ran diagnostics and got F5-E3 lid will not lock or unlock. Ran quick cycle and latch only clicks continuously ; ordrng 1 W11513248 (Latch)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Buda, TX 78610
Joe Z
Job Details: 07/25/2023
"Arrived on site for making thumping sound during rinse cycle. Upon arrival ran an EXPRESS wash. Unit fills and washes correctly. Unit starts making thumping sound once top third level spray arm engages. Contacted techline for assistance. Explained to tech findings. Tech determined that the 3rd level spray arm is too loose and water pressure is causing the arm to raise up and down causing thumping sound. Tech recommended replacing 3rd row spray arm, retainer and feed tube. Tech gave SR# 7736934409. Office to reschedule ; ordrng 1 W11507999 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (3rd level spray arm)"
We serviced a
JENN-AIR FREEZER
Model JUCFP242HL11
Near Austin, TX 78739
Kevin
Job Details: 07/25/2023
"Arrived on site and found no ice production, insured icemaker is turned on at control panel. Spoke with Techline is unit does not have a test for running the icemaker. Tech line recommended replacing icemaker, job complete. 7736941257"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Austin, TX 78749
Kevin
Job Details: 07/25/2023
"Arrived on site and inspected range and found control panel start button is unresponsive. Replaced console and display and range is now working properly, job complete"
We serviced a
KITCHENAID VENTHOOD
Model KXD4636YSS7
Near Austin, TX 78739
Kevin
Job Details: 07/25/2023
"Arrived on site and disassembled vent hood for repair and found motor assembly does not match original, New motor assembly composition is 180? different from original. It will not work correctly. Turned it over to parts research; ordrng 1 Correctmotorassembly (Not W11187731)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS
Near Austin, TX 78737
Kevin
Job Details: 07/25/2023
"Arrived on site and inspected vent hood and found screens will not stay in place. Found tabs are bent and after straightening them they are now staying in place, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78737
Kevin
Job Details: 07/25/2023
"Arrived on site and found home inspector told new homeowner that dishwasher is not completing normal cycles only. Home inspector did not sit and observe a normal cycle for three hours. Ran a diagnostic cycle and there are no error codes and dishwasher is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Kimo
Job Details: 07/25/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new basket and tested the unit and found unit operating as designed
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite for a dryer that has a damaged timer and knob. Upon arrival I found this to be true. I replaced the both of them and tested the unit and found units operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite for a DW that is leaking from the right side of the unit. Upon inspection I found that the tub gasket had come loose from the tub. I removed it and made sure that it was not damaged and then reinstalled it making sure that the gasket fit tight into the groove that holds it in the tested the unit and found no leaks this time.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new blower and tested the unit and found that unit operating as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320MOMSO
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite for a rang oven that is not igniting. Upon testing the unit I found that the igniter was showing open. I replace the igniter and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and tested the unit and found unit operating as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manor, TX 78653
Kimo
Job Details: 07/25/2023
Arrived onsite for a washer that randomly show pf which I witnessed when I arrived I also found F5e2. F8e1 f0e2 code stored. I will need to do further diagnostic but due to the location of the stacked unit I will need help getting it out. I am ordering a 2man and having the office reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 07/25/2023
Arrived onsite for a refrigerator that has a leaking ice maker. Upon inspection I found the ice maker leaking I replaced the ice maker and tested the unit and found the unit operating as designed no leaks found
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78681
Kimo
Job Details: 07/25/2023
Arrived onsite for a washer that will bang around when in spin. Upon testing the unit I found that this was tue. I removed the agitator and hub then the basket off of the shaft of the gearcase and rotated it 180* and reassembled everything and tested the unit with a heavy blanket in normal wash and found unit operating as designed when in spin. Upon further inspection I found that the gearcase was leaking which was most likely caused by the banging around the unit was doing be for my adjustments I am ordered the gearcase and rescheduled for 08/01/23; ordrng 1 W11454734 (GEARCASE)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 07/25/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised they found a puddle of water at the front right area of the unit and havent used the unit since. I removed the toeplate and drip pan and placed the unit in diagnostics showing no error codes. Tested the unit and found water leaking out at the back right side. I pulled the unit out and found water leaking from the element nuts (photo). Also found dry water stains on the floor under the unit (photo). I inspected the element and found the bushings had deteriorated (photo). Following the service pointer (W11540964), I removed and replaced the element and retested and unit is no longer leaking water. I advised the customer of my findings and they took photos of the minimal damage under the unit. I left the old element for the customer to provide for insurance purposes. No water leaks observed at the end of service, job completed ."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Lou
Job Details: 07/25/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the basket and suspension rods and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS
Near Leander, TX 78641
Lou
Job Details: 07/25/2023
"Arrived on site to inspect venthood blower not changing speeds. Upon further inspection, I tested the unit and on all speed selections, the blower stayed at the lowest speed. I attempted to cycle power at the breaker to the unit but found there is not dedicated circuit for the venthood and was unable to determine which breaker turned the unit off. I advised the customer that they would need to find which breaker turns the unit off before we can service it safely. In the meantime, I am ordering the blower and customer will contact the office, once they find which breaker turns the unit off, to schedule return service.; ordrng 1 W11351717 (Blower motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0LZ4
Near Liberty Hill, TX 78642
Lou
Job Details: 07/25/2023
"Arrived on site to inspect range right side second burner not working. Upon further inspection, I tested the burners and all burners are operating as designed. I found the front left burner valve knob shaft was broken and not able to turn the valve on (photo). I am ordering the knob and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11620567 (Knob)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Liberty Hill, TX 78642
Lou
Job Details: 07/25/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control failure, gearcase, clutch and slider failures,I removed and replaced mentioned parts and calibrated the unit. Placed the unit in diagnostics and tested and unit is operating as designed. Advised customer of my repairs. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Liberty Hill, TX 78642
Lou
Job Details: 07/25/2023
"Arrived on site to inspect refrigerator door,gasket and ice build up. Upon further inspection, I tested temps in the FC=8 degrees and RC=39 degrees. Removed the bottom RC crisper drawer and found a small amount of ice under the evaporator and removed it. I found the right RC door gasket had popped out of the liner. I re-seated the gasket and tested and it is operating/sealing properly. I found a large amount of rust on the left and right RC doors and the FC door (photos). I requested authorization to replace the doors and was advised that the customer would have to contact their extended warranty to discuss replacing the doors as they dont cover rust on doors. I advised the customer of this. No further repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78745
Luis
Job Details: 07/25/2023
"Arrived on site for cooling complaint. Checked freezer temp reading 2? full bucket of ice made,adjusted and checked door seal good freezer door is sealing as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78727
Luis
Job Details: 07/25/2023
"Arrived on site. Unable to remove ice bin due to ice build up inside advised customer to defrost unit,remove bin and reschedule for appliance express to determine water leak. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78752
Luis
Job Details: 07/25/2023
Arrived on site. Replaced evaporator thermistor and main control powered unit on ran diagnostics all test passed.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRW03
Near Austin, TX 78756
Luis
Job Details: 07/25/2023
"Arrived on site for water leaking. Found frozen drain,cleared ice from drain flushed drain checked water flow through drain good. If issue reoccurs will need to replace freezer gasket . Todays visit covered by appliance express."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78705
Luis
Job Details: 07/25/2023
Arrived on site . Found crack on bottom liner in fresh food section installed epoxy patch kit
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78703
Luis
Job Details: 07/25/2023
Arrived on site for thin ice. Found water leaking from cap removed and reinstalled cap tested no leaks at cap unit passed all other diagnostic test.
We serviced a
WHIRLPOOL DRYER
Model WED9620HC2
Near Austin, TX 78746
Matthew
Job Details: 07/25/2023
"Arrived onsite for heavy burn smell. Upon arrival inspected unit. Customer stated a very small load (couple items) were in the dryer and when the door was opened it had a strong odor. Inspected and ran unit empty, with a normal size load and a small load and Could not duplicate any issue. Customer confirmed that she could not smell anything abnormal. Unit is functioning properly. Customer will monitor."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Maurice R
Job Details: 07/25/2023
"Arrived onsite for previously diagnosed parts. Installed the basket and tested the unit. When the unit was slowing down from the spin test there was a high squealing noise, I have never heard. I called Gerry and he said it happens with the new basket, that it should stop in the next 7 days. I called the customer and let them know that if the sound is still there in 7 days to call us back. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Leander, TX 78641
Maurice R
Job Details: 07/25/2023
Arrived onsite for refrigerator door not closing correctly. On inspection the installer did not tighten the screws for the hinge on the top of the unit. I adjusted the door to the correct setting and then tightened all the screws up. The door is operating as designed. No water leaks detected during service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Leander, TX 78641
Maurice R
Job Details: 07/25/2023
"Arrived onsite for MW heating element support broke. On inspection the front support was broken. Took the unit apart and installed the new support clip on the heating element. Tested unit to make sure it was working. Heated a cup o f water, it got hot."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Maurice R
Job Details: 07/25/2023
"Arrived onsite for IM not producing ice. On inspection found the fc at 11? pulled the bottom toe plate off it was clogged about 50% cleaned the coils out in the fc went down to 2?. Checked the icemaker with service mode, it had no errors it passed the harvest test. Ran the icemaker fill test and it filled the tray. Customer asked me if take the ice bin out would cause a problem I said except if you turn it off. I looked and the unit was turn off. Turn the unit back on and told the customer that if they did see ice by tomorrow morning call us. No water leaking detected during service."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cedar Park, TX 78613
Maurice R
Job Details: 07/25/2023
"Arrived onsite for washer not working properly. On inspection ran the diagnostic heard a metal grinding noise, the unit never agitated or spun. Flipped the unit up and found oil on everything. Installed a new gearcase, clutch,belt,capacitor and actuator. Tested in diagnostics mode and it was a all working now. The unit is open as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Leander, TX 78641
Maurice R
Job Details: 07/25/2023
Arrived onsite for MW door not closing. On inspection the door is not making contact with the switch on the left side. Installed the shims and they helped put it still has a issue closing the switch all the way. If you push on the left side of the door once closed the MW will start.ordering a new door W11684570. Office to reschedule when part arrives.; ordrng 1 W11684570 (Inner door frame)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Maurice R
Job Details: 07/25/2023
Arrived onsite for previously diagnosed parts. Installed the center burner valve and tested it. The flame does not go out when you turn the valve between large flame and simmer setting. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz07
Near Leander, TX 78641
Maurice R
Job Details: 07/25/2023
Arrived onsite for freezer with water on the gasket. On inspection found that from the factory there was a little to much spray foam that making the gasket out of shape. Went to install the new gasket and the one I have is for the door not the freezer and is the wrong colors dark grey. Ordering the correct gasket. WPW10714545; ordrng 1 WPW10714545 (Light grey freezer gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Burnet, TX 78611
Paul
Job Details: 07/25/2023
Arrived onsite for a washer to replace the previous diagnosed parts. I found no oil leaking from the gear case and confirmed what the previous tech found. The customer found the other screw that had fallen out of the pulley/belt cover. I did find the belt loose and the teeth on the cam chewed up. I replaced the cam and belt. I repaired the holes in the gear case that had been over torqued causing the screws to come out. I found rub marks on the cover and suspect this was the noise the customer was hearing when it was in spin. The customer stated the machine hadnt made the noise since the previous tech temporarily mounted the pulley/belt cover. I installed the cover screws and tested the machine finding it working as designed. I also leveled the machine. I went over loading the machine and cycle selections with the customer. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Burnet, TX 78611
Paul
Job Details: 07/25/2023
Arrived onsite for a range to replace the previous diagnosed parts. I replaced the harness and tested the unit under load with one of the single burners and the triple burner on along with the upper oven. The oven worked as designed but after 10 minutes it turned off. I tested voltage at the terminal block with the customer present and we found L1 was missing. We checked the breaker and it is a double pole split breaker finding L1 tripped. We reset the breaker and the L1 side is spongy. I explained this to the customer and he is going to change the breaker. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Burnet, TX 78611
Paul
Job Details: 07/25/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system with no refrigerant in it. I replaced the compressor and drier. I added a low side tap to the compressor. I found a leak on the lokring between the condenser and yoder loop. I cut out the lokring and sleeved it with copper tubing. I vacuumed the system and charged it with 55 grams of R600A. I tested the unit and found it working as designed with good pressures and good refrigerant flow. I explained to the customer to keep his thermometer in the freezer for a couple of weeks and make sure the temp is staying at 0 degrees before loading it full of product just in case there are any other refrigerant leaks. The unit is not connected to a water supply. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Manor, TX 78653
Scott
Job Details: 07/25/2023
Add on Arrived on site for condensation building up in dryer drum and poor drying performance . Ran temp and air flow tests . Indicated an air flow restriction. Recommended getting vents cleaned . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Scott
Job Details: 07/25/2023
"Arrived on site for fridge rocking . Found floor uneven ,if leveled bye front rollers unit would be un leveled. Use shims on back rollers. Adjusted leveling rollers in front . Unit is now leveled . No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Elgin, TX 78621
Scott
Job Details: 07/25/2023
Arrived on site for dryer not starting . Found unit will just hum. Dryer will start tumbling is drum is turned . Ordering motor . Set return 8/3 .; ordrng 1 279827 (Motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Manor, TX 78653
Scott
Job Details: 07/25/2023
Arrived on site for washer not draining and locked . Found unit had bottomed out and pulled harnes out of drain pump. Rewired harness to remove water and get unit unlocked . Ordering harness and shocks . Return set 8/3 ; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Manor, TX 78653
Scott
Job Details: 07/25/2023
Arrived on site for range flashing 2-1 error. Runnable to run diagnostics due to key pad . Replaced control . No error codes in diagnostics. Ran preheat . All checking normal. No gas leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Manor, TX 78653
Scott
Job Details: 07/25/2023
"Arrived on site for spray arm falling on to heater . Found spray arm had melted quite a bit on to heater . Replaced element and spray rm. ran diagnostics, no errors found . No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MDB4949SKZ1
Near Manor, TX 78653
Scott
Job Details: 07/25/2023
Arrived on site for dishwasher tripping breaker at drying part of cycle . Found some rust spots on element . Replaced element . Also recommended changing breaker as breaker is also tripping when unit is not plugged in . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78723
Scott
Job Details: 07/25/2023
"Arrived on site ,replaced lower harness and control. Ran diagnostics , all checked normal. No water leaks detected at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/25/2023
"Arrived on site for washer giving off burn8 g smell prior to arrival. Upon arrival washer was being used with load of laundry(per tech instruct prior to call) was able to confirmed burnin* plastic smell and traced in down to the motor. Found cooling fan on top of motor coming loose from motor and motor over heating. Found gearcase leaking small amount of oil. Found belt stretching due to heat contact from motor. wasnt able to remove washplate from tub. Will need autho to complete repairs with new belt, gearcase, motor and hub drive and washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL DRYER
Model wed5010lw0
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/25/2023
Arrived on site for dryer making a loud noise once a load wash put in drum. Upon arrival found unit vibrating sporadically without loud and screeching. Disassembled unit and found back left roller grinding on roller shaft. Replaced rollers with repair kit 4392067. Reassembled and tested unit. Found noise removed and u it no longer screeching. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Killeen, TX 76549
Tyler
Job Details: 07/25/2023
Arrived on site for dryer needing previously diagnosed ui control. Upon arrival reconfirmed failure and installed ui reassembled unit and restored power. Found fully ui functionality restored and unit heating as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Killeen, TX 76542
Tyler
Job Details: 07/25/2023
"Arrived on site for refrigerator needing previous diagnosised sealed system. Upon arrival reconfirmed issue. Replaced compressor, coil, drier, and access valve. Used nitrogen but found no leaks. Reassembled and pulled vac. Recharged system with 5.0 of refrigerant. Tested unit and found temps dropping with pressure lvls at 150/5. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Killeen, TX 76542
Tyler
Job Details: 07/25/2023
"Arrived on site for refrigerator making a loud noise when going into defrost. Upon arrival found temps at 3/fc, & 39/rc. Found compressor was rattling hard when shut off but inconsistently and not on each test. Found evap coil had odd ice formation around captube, and return lines in upper fc evap area. Found due to ice build up affecting sealed system pumping, that unit had partial defrost issue. Rescheduled customer for 08/03/23 to complete repairs with new control, harness, and thermistors; ordrng 2 W10316760 (Thermistor)s and 1 W11524653 (Harness) and 1 W11524469 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Tyler
Job Details: 07/25/2023
"Arrived on site for dryer needing previous diagnosed harness, stat and fuse. Upon arrival reconfirmed failure and replaced all 3 parts. Reassembled and tested dryer. Found unit heating as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Vincent
Job Details: 07/25/2023
Arrived on site. Installed damaged freezer door and nameplate. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Canyon Lake, TX 78130
Andrew
Job Details: 07/25/2023
Arrived on site and replaced damaged door handle. Unit working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Braunfels, TX 78130
Andrew
Job Details: 07/25/2023
"Arrived on site to test unit for going from sense to done. Found failed run cap. Recommend replacing run cap, splutch and belt. Scheduled for 08/01. ; ordrng 1 W11395618 (Run cap) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near New Braunfels, TX 78130
Andrew
Job Details: 07/25/2023
Arrived on site to test unit for error f6e1(oven temp tops hot). Replaced control and oven sensor. Tested unit to 360 with no issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Marion, TX 78124
Andrew
Job Details: 07/25/2023
"Arrived on site to test unit for loud grinding noise. Customer stated they were under the impression unit would be covered under 10yr manufacturer warranty. Advised customer on what parts would be covered if needed(wash basket and drive motor only). Customer denied service and stated they would be looking into replacement. No service provided, no fee collected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Marion, TX 78124
Andrew
Job Details: 07/25/2023
Arrived on site to test unit for arcing. Found no signs of arcing. Unable to replicate issue. Advised customer of leaving rack off. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near New Braunfels, TX 78132
Andrew
Job Details: 07/25/2023
"Arrived on site to test unit for drum not turning. Found broken drive belt. Inspected unit and found nothing protruding to cause belt to break. Replaced faulty belt, unit now working as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Canyon Lake, TX 78132
Andrew
Job Details: 07/25/2023
Arrived on site to test unit for periodically not drying loads properly. No stored error codes. Unit is working as designed. Advised customer of moisture sensor location and smaller/larger loads may need to be ran on timed dry to bypass moisture sensor. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/25/2023
Arrived on site to test unit for dispenser not opening. Found actuator head worked itself loose. Repositioned actuator and secured with zip tie to ensure it stays in place. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near New Braunfels, TX 78132
Andrew
Job Details: 07/25/2023
Arrived on site to test unit for console acting erratic. Customer stated console would reset and cook cycles would need to be restarted. App is downloaded and unit is connected to WiFi. Recommend console replacement. Office to reschedule. ; ordrng 1 W11600355 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 07/25/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker has power but will not go int diagnostic, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Andrey
Job Details: 07/25/2023
"Arrived on site to test unit for noise, tested unit found gear case squealing, replaced gear case and cam, tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Seguin, TX 78155
Andrey
Job Details: 07/25/2023
"Arrived on site to test unit for F2E1, tested unit found error present and key pad unresponsive, replaced control and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Seguin, TX 78155
Andrey
Job Details: 07/25/2023
"Arrived on site to test unit for not dispensing water, tested unit found water valve receiving voltage but not engaging, replaced valve and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Seguin, TX 78155
Andrey
Job Details: 07/25/2023
"Arrived on site to test unit for not heating, tested unit for under light not working and unit not working, replaced control lights are now working but still not heating, replaced capacitor, magnetron and diode,unit is still not heating, ordering transformer and switches, office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Seguin, TX 78155
Andrey
Job Details: 07/25/2023
"Arrived on site to test unit for not dispensing ice, tested unit found coupler stripped on shaft, replaced coupling motor shaft was not damaged, advised customer that if ice does not dispense remove all ice from bin and clear out any build up in the auger before running again to prevent coupling damage, ice is now dispensing properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seguin, TX 78155
Andrey
Job Details: 07/25/2023
"Arrived on site to replace previously diagnosed FC door, replaced and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
David Z
Job Details: 07/25/2023
Arrived on site to diagnose dishwasher not cleaning dishes well. Examined unit and found F4E3 code for wash motor not running. Tested unit and got no action from the wash motor. Replaced sump assembly and tested. Verified proper operation and no leaks present. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Georgetown, TX 78633
David Z
Job Details: 07/25/2023
"Arrived on site to follow up on refrigerator that was not consistently able to cool the freezer. Customer stated the FC still doesn't drop under 3. Checked temp on arrival and found RC at 37, and FC I could not get below 4.7 degrees. FC temp takes an extended period of time to even drop down, and does not maintain temp for long when it is down. Ordering sealed system repair for inefficient compressor, electronics already replaced. Office to schedule with Ext warranty approval.; ordrng 1 W10832994 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
David Z
Job Details: 07/25/2023
"Arrived on site to diagnose dishwasher not drying dishes well. Examined unit and found no rinse aid present. Ran through diagnostic test. Found no codes present and heater is coming on properly. Advised customer that this plastic tub unit relies on rinse aid for a decent dry, and to also run the hot tap first. This should correct the drying issue. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Georgetown, TX 78626
David Z
Job Details: 07/25/2023
Arrived on site to follow up on sealed system repair. Replaced compressor and dryer. Vacuumed down system and verified no pressure loss. Charged to 47g per spec. Verified compressor on and cooling. Repair completed.