We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QJS00
Near Austin, TX 78735
Luis
Job Details: 06/08/2022
"Arrived on site for cooling complaint. Found some items soft in freezer section,removed cover no traces of dye frost on evaporator,removed compressor cover,checked low side pressure reading 0. Cleaned condenser coils"
We serviced a
MAYTAG REFRIGERATOR
Model JFC2070KRS
Near Austin, TX 78746
Luis
Job Details: 06/08/2022
"Arrived on site. Found water leaking between housing and mold on icemaker diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GABC05FDKG00
Near Bastrop, TX 78602
Joe Z
Job Details: 06/08/2022
Arrived onsite for Doors are Not Sealing Properly. Upon arrival found lower hinge slightly crooked and scraping bracket. Realigned the hinge and door opens and closes correctly. Also found unit un leveled causing the door to swing open. Advised customer that floor is very un leveled and will need shims. Customer had a piece of plywood to test. Leveling the unit took care of the issue and door seals correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Bastrop, TX 78602
Joe Z
Job Details: 06/08/2022
Arrived onsite To install previously diagnosed parts. Replaced both trim pieces. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Crawford, TX 76638
Jonathan M
Job Details: 06/08/2022
Arrived on site for a washing machine that is giving off an error code for hot water coming in during the rinse cycle. Inspected unit and work area. Confirmed the customers complaint and tested he valves. Found the hot and cold water both bringing in proper temperature. Check the resistance value of the thermistor and found it registering 3.3 ohms of resistance (over 160?F). It was the customer the issues with his Inlet thermistor. Replaced whole valve assembly drawer and tested the unit. The end it began to work and operate as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/08/2022
Arrived on site to test unit for leak. Filled unit up and verified tub was not leaking. No leaks from hoses. Drain not backed up. No signs of any leaks from anywhere. Customer stated she opens and closes lid to try to get as much as water in as possible. Advised customer on how unit senses loads and fills accordingly. Strongly advised against doing that and to just allow unit to fill on load sensed. Ran multiple diagnostic cycles and found no issues with unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 06/08/2022
Arrived on site to test unit for not drying properly. Found error code f7e1(no heat). Cleared code and ran diagnostics with no issues. Advised customer to run hot water at sink prior to using unit to prevent heater from erroring out. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Kingsbury, TX 78638
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for extreme wobble during spin, tested unit found melted cam, gear case leaking oil , stretched belt, cracked hud and shift actuator, got authorization to replace parts, tub was extremely rusted on, soaked shaft in oil to break loose, was able to break it loose after 30 min of soak, replaced parts, tested unit unit now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY00
Near Austin, TX 78746
Luis
Job Details: 06/08/2022
"Arrived on site for water leaking. Found split fill tube and paint chipping from icemaker,replaced icemaker and fill tube,power cycled unit icemaker ran through a cycle and filled with water no leaks.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Seguin, TX 78155
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for door not opening, tested unit found unit was slightly not leveled causing upper over door latch to catch the door, leveled unit, door is now opening and closing properly, unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBE02
Near Seguin, TX 78155
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for no cool, tested unit found cooling is off, turned cooling back on, compressor started and unit started to cool, customer stated that unit was working good and they had a power outage and after the power was turned on the no cooling off light came on, he did not know how to turn it back on, advised customer to monitor and when water freezes in FC then to load it with items unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Santa Clara, TX 78124
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for F9E0 error code, tested unit found unit was not cycled power correctly, cycled power, all functions returned to normal, preheat oven to 350, unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Granite Shoals, TX 78654
Lou
Job Details: 06/08/2022
"Arrived on site to inspect dishwasher leaking water from underneath the unit. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the drain pump came on, the drain hose began to leak at the joint where the hose with the check valve and the hose going to the drain under the sink. I disconnected the hoses and found that the hose going to the drain under the sink had collapsed due to the clamp being placed on too tight and began to leak. I removed and replaced the hose and adjusted the clamp and retested the unit. The unit is operating as designed and no further leaks. I contacted the owner and advised of my findings and repairs. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Lou
Job Details: 06/08/2022
"Arrived on site to inspect dishwasher spring broken. Upon further inspection, I found the hinge lads missing. Installed both sides and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/08/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=51 degrees & FC=9 degrees. I tested the damper and it is operating as designed. I found frost built up on the FC evaporator. Tested the defrost thermistor and found it bad and tested the element and it is operating as designed. I removed and replaced the harness and removed the ice/frost with my steamer. Retested and unit is operating as designed with a good frost pattern."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/08/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I found the unit not set up in the laundry room with vent hose connected and power. I attempted to assist in moving the unit to the laundry room, but the doorways were too shallow and Lindt fit the unit through the door. Customer advised they would return the unit where they rented them from. Job completed"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Cedar Park, TX 78613
David S
Job Details: 06/08/2022
Arrived on site for ice machine recirculating pump not working. I removed the failed pump and replaced it with new. I tested the unit in normal operation and found it working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Round Rock, TX 78681
David S
Job Details: 06/08/2022
Arrived on site to install previous diagnose part. I removed the broken strike and replaced it with new. Job complete.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78723
Wesley
Job Details: 06/08/2022
Arrived onsite and installed the timer. Unit is now operating as designed. Advised customer on repair all checks food.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Vincent
Job Details: 06/08/2022
"Arrived on site for refrigerator still not dispensing water. I replaced the filter head and valve again and did not fix the issue. Ran it without filter and unit started to dispense water. Bad filter, CX provided new filter and I installed it and unit is now operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Vincent
Job Details: 06/08/2022
"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics And no stored error codes. Ran unit in diagnostics cycle and unit completed just fine. CX showed me a video of unit leaking and inspected the door and chassis and looked good. Replaced door gasket and unit seems not to be leaking anymore. No leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW
Near Waco, TX 76707
Jonathan M
Job Details: 06/08/2022
Arrived on site for a washing machine that wont unlock the lead. Inspected unit and work area. Checked voltage to the control and found proper voltage did find the control coming on. Ran the unit through diagnostics and attempted to lock the lid. Found the lid lock would not function. Checked voltage to the latch when attempting to lock the lid and found no voltage coming from the control indicating a control board failure
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Robinson, TX 76706
Jonathan M
Job Details: 06/08/2022
Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. Confirmed the customers complaint and found very little airflow coming from the air channel from the freezer. Remove the evaporator cover and found no ice buildup on the evaporator but the air return channels from the refrigerator blocked with ice causing an airflow issue. Steamed out excess ice buildup and tested the unit. The unit began to work and operate as designed. Went over user care guide and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 06/08/2022
Arrived on site to replace front glass. Replaced glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Vincent
Job Details: 06/08/2022
"Arrived on site for refrigerator, inspected unit and work area. Inspected unit and tested icemaker and found it not harvesting. Its stuck half way in harvest. Will need to order icemaker to fix it. Office to reschedule when parts are available. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED96HEAC0
Near Leander, TX 78641
Vincent
Job Details: 06/08/2022
"Arrived on site for to install previously diagnosed parts. I then disassembled unit and tested thermistor and tested good also tested element, thermostat and thermal fuse and they cheeked good. I then reassembled unit and tested had power but element was not heating and I tested voltage was only drawing 120v and not full 240v, so element would never turn on. Inspected terminal block and found all wires installed properly. I then checked voltage at wall and was good but found power cord kinda melted on one of the terminals and stretched causing unit not to have full 240v. Pushed cord in all the way and Advised CX to replace cord. Unit is heating as designed after I moved cord around but will need to get replaced. Job completed."
We serviced a
SAMSUNG DRYER
Model DV330AEBXAA
Near Lago Vista, TX 78645
Cliff
Job Details: 06/08/2022
"Arrived on site to diagnose a dryer that is taking too long to dry. Found no failures to dryer, but did note cracked frame on rear of washers basket.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Cliff
Job Details: 06/08/2022
Arrived on site to diagnose a refrigerator with liner damage. Found small cracking occurring on interior liner. Damage is cosmetic only and not causing any issues with units operation.
We serviced a
JENN-AIR OVEN
Model JJW9527
Near Lago Vista, TX 78645
Cliff
Job Details: 06/08/2022
"Arrived on site to diagnose an oven that is not responding to user input. Found control lock was on, and unit has reset prior to appointment. All is working properly at this time and no repairs needed."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Cliff
Job Details: 06/08/2022
Arrived on site to diagnose a cooktop with a burner not lighting. Found ignitor not positioned properly and repositioned ignitor. Found all is functioning properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Lago Vista, TX 78645
Cliff
Job Details: 06/08/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced sound sheilds and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lago Vista, TX 78645
Cliff
Job Details: 06/08/2022
"Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier, along with power supply control. Verified unit held vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no water is hooked up to unit."
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ00
Near Georgetown, TX 78626
Gerry C
Job Details: 06/08/2022
"Arrived to inspect leak. I found the boot had several items within it, plugging the drain holes and I removed them. I removed the lower cover and found no signs of internal leaks and tested the unit within service test mode several times. Operational test good, no leaks observed during service.
We serviced a
LG WASHER
Model WM3400CW/00
Near Georgetown, TX 78626
Gerry C
Job Details: 06/08/2022
"Arrived to inspect washer not starting. I found no stored error codes and entered service mode testing. The unit operated throughout service test mode, but there was a very large amount of foam. I ran it through several test modes to clear the excessive suds and tested in CX mode. The unit worked as designed and I advised the CX in my findings.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Gerry C
Job Details: 06/08/2022
"Arrived to diagnose no cool. I found the unit in vacuum and added a slight amount of charge to leak test. I found no evidence of any pressure leaks through tall accessible joints and tubing in the lower unit area and both evaporators. I did see a slight amount of what appeared to be uv dye at the drier and removed and replaced. I vacuumed the system and found it would not go below 250 microns and after shutting it down to monitor, it rose by 700 microns in 14 minutes. Contacted tech line, Chris. File # 7733839595. During tech line assistance, I discovered the inlet side of the Yoder loop had clear signs of corrosion and the mfg tech elected to put the unit in for review, as there is no reason for corrosion to form area and it very likely had an internal leak. The CX will be contacted by the mfg for replacement. No water connections to unit."
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Georgetown, TX 78633
Gerry C
Job Details: 06/08/2022
"Arrived to instal previously diagnosed and ordered part. I verified the damage to the door and removed and replaced. I squared the chassis and the seal was much better than the prior door. The factory label was crooked and I removed and replaced. Operational test good, no water connections to wine cooler."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Georgetown, TX 78633
Gerry C
Job Details: 06/08/2022
"Arrived to inspect noise. I found the wash plate mounting bolt had came loose and after tightening, the noise issue was resolved. I tested the unit within automatic and manual modes and it operated as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Andice, TX 78628
Jonathan S
Job Details: 06/08/2022
"Arrived on site to install previous diagnosed part. Installed new roller, axle and clip. Tested roller and working as designed leveled unit. All tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/08/2022
Arrived on site to install previous diagnosed part. Removed failed control board and installed new. Assembled unit and tested operation. Found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/08/2022
"Arrived on site for range cooktop not igniting. Inspected unit and work area. Measured incoming voltage to module and found correct. Measured ohms on spark harness and found failed module. Removed module and installed new. Assembled unit and tested operation. Unit is working as designed, no gas leaks detected during service. Spoke with customer on service performed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Andice, TX 78628
Jonathan S
Job Details: 06/08/2022
"Arrived on site to install previous diagnosed parts. Removed damaged control panel and door, installed new. Tested door and heating operation. All tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Jonathan S
Job Details: 06/08/2022
"Arrived on site for range cooktop burners continue to spark. Customer stated that when he was cleaning unit it started to spark and unplugged unit and when plugged back in failure was no longer occurring. Inspected unit and work area. Found aluminum foil around burners, informed customer not to use foil due to possibly of ground to spark igniters. Tested cooktop operation and found burners operating as designed. No gas leaks detected during service. Spoke with customer on user care guide and cleaning instructions. Called Whirlpool tech support and spoke with Andrew. Went over service performed (SR#7733836115). Was transferred to Whirlpool safety department and spoke with Dominique and went over findings(Sr#7733796866)."
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Granite Shoals, TX 78654
Kimo
Job Details: 06/08/2022
Arrived onsite for washer not spinning clothes out properly. Upon inspection i found F0e2 over suds code and F3E1 pressure switch code. I replaced the pressure switch and checked the drain pump filter for any clogs and found a mask in it. I removed the mask and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/08/2022
Arrived onsite for refrigerator with LEDs flashing in the refrigerator. Upon inspection I found that one of the LEDSs underneath the IM went out. I replaced that LED and tested unit and found unit operating as designed. Jobs complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Andice, TX 78628
Kimo
Job Details: 06/08/2022
Arrived onsite for MW hood light not working. Upon inspection I found that the light bulb had blown. Customer chose to purchase her own bulb to replace it. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/08/2022
Arrived on site for venthood fan not operating. Inspected unit and work area. Tested operation and found motor just humming. Removed motor and found blower not setting on motor shaft correctly. Corrected blower and tightened blower nut. Reassembled fan motor and tested operation. All tested good. Spoke with customer on service performed and operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/08/2022
Arrived onsite for dishwasher with loos toe kick. Upon inspection I found that the retaining clips were missing. I installed new ones and found unit operating as designed. Job complete
We serviced a
LG MICROWAVE
Model LMHM2017ST
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/08/2022
"Arrived on site for microwave door not latching. Inspected unit and work area. Found door latch setting loosely in door. Disassembled door and found hook latch spring holder broken. Will need to replace hook assembly. Removed failed hook and recovered spring. Installed new hook and attached spring. Tested door and heating operation. All tested good. Spoke with customer on service performed.
We serviced a
GE REFRIGERATOR
Model PYE22PSKBSS
Near Buda, TX 78610
Scott
Job Details: 06/08/2022
Arrived on site replaced fresh food evap fan tower with fan kit . Ran update software. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
LG WASHER
Model WM8100HVA
Near Killeen, TX 76542
Tyler
Job Details: 06/08/2022
Arrived on site for washer showing OE error in diagnostics. Upon arrival confirmed issue. After further testing I found no clogs in drain filter. I then found bearings within pump failing and propeller had lost isnt springiness and wasnt pushing water out of unit correctly. I installed required part then reassembled and tested washer. Found no signs of leaks or other failures but saw tub had to much suds. Instructed customer on running a clean washer cycle before using to wash cloths to prevent any further issues. Call complete
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW0
Near Bastrop, TX 78602
Joe Z
Job Details: 06/08/2022
Arrived onsite to install previously diagnosed parts. Replaced dispenser and both hot and cold valves. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW1
Near Austin, TX 78758
Wesley
Job Details: 06/08/2022
Arrived onsite and found unit operating with clicking and smell. Discussed concerns with customer and tested unit. All is operating as designed. Was able to provide customer instruct on design and operation. All checks good.
We serviced a
SAMSUNG WASHER
Model WF45K6200AW/A2
Near Pflugerville, TX 78660
Matthew
Job Details: 06/08/2022
"Arrived onsite for washer not progressing through cycle. The door will lock, then unlock and not move forward. Put unit in diagnostics and found error code DC3/DDC add door switch error. Ran checks and found resistance high. Notified customer that multiple issues may exist. Add door switch, door lock and possibly main control. Spoke with SW on parts availability. No estimated time on control. DC34-00025D lock, DC64-00828G switch and DC92-01803K control."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Pflugerville, TX 78660
Matthew
Job Details: 06/08/2022
Arrived onsite to replace previously diagnosed parts. Per previous tech diagnostics replaced control. Found unit had already frosted over in evaporator compartment. Thawed evaporator before replacing control. Job complete
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS0
Near Pflugerville, TX 78660
Matthew
Job Details: 06/08/2022
Arrived onsite for range not keeping temperature. Upon arrival inspected unit. Found unit programming in degrees Celsius. Reset to degrees Fahrenheit. Ran test at 350 degrees and unit is functioning properly. Job complete
We serviced a
LG REFRIGERATOR
Model LMXC23796D
Near Pflugerville, TX 78660
Matthew
Job Details: 06/08/2022
Arrived onsite to replace previously diagnosed parts. Replaced compressor dye dryer and valve. Updated control board software via JIG. Pulled vacuum and held. Charged unit per spec and running pressure is good. Recommended customer put a bottle of water in freezer and monitor temperature. Must give minimum 24 hrs. Job complete
We serviced a
GE OVEN
Model JGBS07PEH1BB
Near Pflugerville, TX 78660
Matthew
Job Details: 06/08/2022
Arrived onsite for range not heating. Upon arrival found weak ignitor pulling 2.1 amps. Recommended replacing. Replaced ignitor and tested. Unit ignited without issue. Unit is functioning properly. Job complete
We serviced a
LG REFRIGERATOR
Model LFX25976SW/00
Near Pflugerville, TX 78660
Matthew
Job Details: 06/08/2022
Arrived onsite for ice buildup in freezer compartment. Upon arrival found frost accumulation on rails and liner. Inspected unit and found freezer door seal not making good contact. Tested door and rails seem to be in good condition. Found seal needed to be remolded. Used heat gun to mold and now seal is making good contact. Customer will monitor. If issue persist recommend returning with gasket seal and rails. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78756
Kevin
Job Details: 06/08/2022
Arrived on site and inspected refrigerator and found floor is very unlevel. Refrigerator is leaning back so far that when icemaker fills some water runs down wall and builds up until it makes contact with evaporator fan. Took several pictures and sent them to KB/service management. Also reported correct diagnosis to techline 7733836451
We serviced a
GE RANGE
Model C2S985SET6SS
Near Austin, TX 78744
Kevin
Job Details: 06/08/2022
"Arrived on site and replaced convection motor diagnosed by previous technician, after replacement started a convection bake cycle to confirm operation. Collected remaining balance, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78744
Kevin
Job Details: 06/08/2022
"Arrived on site and inspected dishwasher and found standing water in the tub, inspected garbage disposal and found knock out was not removed during install. After clearing knock out dishwasher will now drain properly. Discussed correct detergent usage and wash expectations with homeowner, job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Manchaca, TX 78652
Kevin
Job Details: 06/08/2022
"Arrived on site and found UI is lit but unresponsive, no UI was prescreened but replaced control board and it will now enter a diagnostic cycle and completed it. Washer may have been corrected by control board only. Recommended that homeowner attempt a normal load, job complete"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/08/2022
Arrived on site to test unit for unit giving ui lost communication.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near Niederwald, TX 78640
Leonardo
Job Details: 06/08/2022
Arrived on site to test unit for unit not draining. Test unit and found drain pump stuck. Removed drain pump test unit and unit draining correctly job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/08/2022
"Arrived on site to replace previous,y diagnosed control. Replaced control and programmed, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
SAMSUNG WASHER
Model WA50F9A7DSP/A2
Near Seguin, TX 78155
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for water leak, inspected all unit could detect any points of leaks, ran unit for 15 minutes, not a drop, some signs of back fill from drain, drain hose and back of washer has water spots on the exterior, advised customer to monitor unit do not over load it and take pictures and video if leak happens again at this time no leaks detected job complete"
We serviced a
KENMORE WASHER
Model 110.2513241
Near San Marcos, TX 78666
Andrew
Job Details: 06/08/2022
"Arrived on site to test unit for not starting loads. Found unit working as designed upon arrival. Ran diagnostics and found latch not always engaging. Also found when turning unit off drive motor was constantly getting voltage till unit was unplugged. Replaced control and latch, tested unit, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Seguin, TX 78155
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for no heat tested unit found unit not receiving proper voltage, advised customer to contact electrician to resolve voltage issue, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78756
Luis
Job Details: 06/08/2022
"Arrived on site for no ice. Ran diagnostics E2 error diagnosed a defective icemaker,replaced icemaker ran power cycle to clear error code,ran harvest test passed ran fill test passed,ran optics passed,ran fan test passed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA07
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/08/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue but found unit unplugged. Ohmed out compressor and found resistance across all windings at 8.0. When unit was plugged in I found compressor internally grinding a before shutting down.(polarity and voltage good) Will need office to get autho for sealed system repair before rescheduling ; ordrng 1 MKV190CL2B/E01 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Cnote (Needs authorization/2hr repair)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cedar Park, TX 78613
David S
Job Details: 06/08/2022
Arrived on site for fridge not dispensing ice. I inspected the unit and work area. The customer showed be the auger coupler and spring. The auger coupler broken in half. I removed the second half from the auger and tested it. The auger motor is working and the auger is spinning freely. I am ordering the spring and coupler to complete the repair. Reschedule for Wednesday 6/15/22. Job; ordrng 1 WP2220458 (Auger coupler) and 1 W10852956 (Spring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Austin, TX 78717
David S
Job Details: 06/08/2022
"Arrived on site for Fridge not cooling properly. I inspected the unit and work area. I found the freezer evaporator covered in ice. I ran a forced defrost and found the heating element not coming on. I checked the defrost bimetal and it showed closed. I am ordering the UI and hv control, to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10589838 (Hv control) and 1 W10864261 (UI)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Whitney, TX 76692
Jonathan M
Job Details: 06/08/2022
"Arrived on site for an ice machine that has no power. Inspected unit and work area. Confirmed the customers complaint and found that the control was completely dead. Remove the ice machine from the wall and removed the plug from the external drain pump. Use an extension cord to plug the rest of the ice machine into the wall and found the control immediately turn on. I did advise the customer that the issue would be with the external drain pump causing the loss and power. Unfortunately, I did not have that with me today as the part was ordered but had not been received yet. Spoke to DW and was advised that we could go ahead and reschedule the customer to 8/22.; schdld next appmnt for 6/22 WED !"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2430IL02
Near Austin, TX 78727
Wesley
Job Details: 06/08/2022
Arrived onsite and found unit with stuck key error. Ordering console to repair. Cycling power does not correct issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Marble Falls, TX 78654
Kimo
Job Details: 06/08/2022
"Arrived on to install previously diagnosed pat. Upon arrival I installed new triple valve and tested unit and found no change. I call techline and spoke Andy, he suggested the I check all connections and the test to see if any of the had a leak. No leaks found but issues still persist I am ordering water tub.office to reschedule sr# 7733840128.; ordrng 1 WPW10499015 (Water tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Wesley
Job Details: 06/08/2022
Arrived onsite for not dispensing ice and found unit ice chute and motor would be needed to solve long-standing unresponsive dispenser motor issue. All else checks good. Advised customer on needed repair. ; ordrng 1 W10822606 (Motor) and 1 W11347435 (Chute)
We serviced a
WHIRLPOOL MICROWAVE
Model GMH5205XVB-0
Near Del Valle, TX 78617
Joe Z
Job Details: 06/08/2022
Arrived onsite for THE TOP PANEL IS BROKEN. Inspected unit and needs black vent grille; ordrng 1 W10286326 (Vent grille)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Justin
Job Details: 06/08/2022
"Arrived on site for a refrigerator with an ice maker not working. I tested the IM and found it harvested as designed, but it would not dispense any water. I ohmd out the fill tube heater and found it bad. Ordering the door to fix. Office to reschedule. ; ordrng 1 LW11026425 (FC Door)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near Dripping Springs, TX 78620
Justin
Job Details: 06/08/2022
Arrived on site for a built in microwave that would not always respond correctly and with the UI LEDs going out. Upon arrival the customer stated a few of the buttons on the console were not responding. I tested the unit and found the defrost and two other buttons on the same row not responding. I also found the UI bad. I am ordering the UI and we will bring back the console to install both. Office to reschedule.; ordrng 1 W10891907 (UI)
We serviced a
GE VENTHOOD
Model ZVC36L4SS
Near Austin, TX 78734
Leonardo
Job Details: 06/08/2022
Arrived on site to test unit for light bulb not working and the other staying on. Test unit and found bad switch box and control and light bulb. Ordering all parts office to reschedule ; ordrng 1 WB08X10052 (Lamp) and 1 WB03X10347 (Switch box)
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78704
Leonardo
Job Details: 06/08/2022
Arrived on site to test unit for unit not heating sometimes. Test unit and found shorted keypad error and unit not responding sometimes; ordrng 1 WPW10298119 (Control board) and 1 WPW10116104 (Ui board)
We serviced a
SAMSUNG REFRIGERATOR
Model RS261MDBP/XAA
Near Del Valle, TX 78617
Joe Z
Job Details: 06/08/2022
"Arrived onsite for NOT MAKING ICE- ONLY DISPENSES ABOUT 1.5 CUPS OF WATER THEN STOPS AND MAKES NOISE. LEAKS WATER . Upon arrival inspected unit. Found drain pain is clogged. Bottom drawer is completely stuck in ice. Advised customer to thaw ice prior to next visit. Also ice maker is not operating. Tried rebooting unit and resetting ice maker. Ice maker is not responding and needs to be replaced. Also fill valve dispensing intermittently and starts to make thumping noise. Need to replace fill valve. Need parts research for water fill valve, drain tube, ice maker ; ordrng 1 Partsresearch (Parts research) and 1 Autho (Autho)"
We serviced a
SAMSUNG WASHER
Model WA50R5400AV
Near Smithville, TX 78957
Joe Z
Job Details: 06/08/2022
Arrived onsite for THE WASHER WORK BUT IS LOAD PROPERLY .AND KEEP DOING CICLE ROTATING THE CLOTHES. Upon arrival asked cus what were the symptoms the unit was having. He said there is Ub error code (off balance load) and that after spinning the clothes were still too wet. Inspected unit and found suspension rods are shot and need to be replaced. Have 2 suspension rods Ordering 2 suspension rods. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bastrop, TX 78602
Joe Z
Job Details: 06/08/2022
Arrived onsite to install previously diagnosed part. Installed fill valve. Am now hearing the valve energizing and sending water to resovoir. Found that the dual valve is reading OL. Will need to order dual valve to complete the job. Office to reschedule ; ordrng 1 WPW10341329 (Dual valve)
We serviced a
SAMSUNG WASHER
Model WV55M9600AV/A5
Near New Braunfels, TX 78132
Andrew
Job Details: 06/08/2022
Arrived on site to install previously diagnosed console. Found console does not have controls. Needing controls. Office to reschedule. ; ordrng 1 DC92-01993A (Display board) and 1 DC92-01992A (Display board)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/08/2022
Arrived on site to replace right RC door gasket. Replaced gasket and formed with heat gun. Unit is working as designed. Noticed a slight rip on left door gasket. Will need gasket. Office to reschedule. ; ordrng 1 W10830046 (Door gasket)
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP1
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/08/2022
"Arrived on site to test unit for not responding. Verified console receiving proper voltage but not responding. Recommend replacing console. Advised customer not able to properly diagnose with unit not running
We serviced a
LG REFRIGERATOR
Model LFXS26596S/11
Near Seguin, TX 78155
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker has lost its home position, ice maker provided is incorrect, follow up will be required when proper ice maker is found, office to reschedule ; ordrng 1 RCicemaker (Parts research)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Marion, TX 78124
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for no cool tested unit found compressor not running, unit receiving proper voltage,might be a sealed system issue but recommend returning with start device, capacitor and control, unit is located out side and due to hot temperatures outside could be the cause for unit not running correctly, advised customer that the unit will need to be moved inside home before our next visit office to reschedule ; ordrng 1 W11387715 (Start device) and 1 W11487480 (Control box) and 1 W11358319 (Capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near McQueeney, TX 78123
Andrey
Job Details: 06/08/2022
"Arrived on site to test unit for shutting off after a few seconds, tested unit found motor kicking off after a few seconds, ceased motor, will need motor and blower wheel, ordering additional parts to ensure completion,office to reschedule ; ordrng 1 279787 (Motor) and 1 W10847984 (Broken belt switch) and 1 WP697772 (Blower wheel) and 1 WP3387747 (Heater) and 1 279973 (Cutoffs) and 1 WP8577274 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Marble Falls, TX 78654
Lou
Job Details: 06/08/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=33 degrees & RC=50 degrees. I could hear the FC evap fan making a loud noise. I found the FC evap cover with ice on the outside of it. Attempted to remove the cover and was unable to due to the amount of ice formed on the evaporator. Also found the RC evap drip pan badly warped and thermistor needing replaced. I advised the customer that due to the amount of ice on the evaporator, I would have to reschedule and have them unplug the unit to allow it to defrost before I returned to repair. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that the customer pull the unit out and unplug it and place towels around the unit to catch any water leakage. I am ordering a CNOTE-AUTHORIZATION and will return with all prescreened parts upon return service. No water leaks observed during service. The FC evap motor/harness, RC evap harness, RC evap drip pan will need to adjusted/leveled, and UI will all need to be replaced and the drain tube will need to be sealed with silicone. ; ordrng 1 CNOTE (AUTHORIZATION)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Kingsland, TX 78639
Lou
Job Details: 06/08/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=51 degrees and FC=6 degrees. I disassembled the RC section and attempted to remove the evap,cover and was unable to do so. I was able to get the right side off approximately 1 inch and found ice on the evaporator (photo). I placed the unit in diagnostics and tested the RC evap thermistor and it showed to be at 21 degrees. Tested the RC thermistor and it showed to be 55 degrees. Tested the thermistor and it is showing 2372kohms. I am ordering the RC evap cover and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/15/22 (KC). No water leaks observed during service.; schdld next appmnt for 6/15 WED !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHAXVY01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/08/2022
"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found the ice bin would not release as there was ice under the ice bin. Once I was able to get the bin released, I found a large amount of ice in the chute. Removed all ice and inspected the ice door and found it not sealing properly. Customer advised that this has been an ongoing issue. I tested the dispenser motor and it is operating as designed.I am ordering the ice door kit and customer will contact office to schedule return service. No water leaks observed during service and ice bin left out of unit. ; ordrng 1 W10823377 (Ice door kit)"
We serviced a
SAMSUNG DRYER
Model DV42H520DEF/A3
Near McGregor, TX 76657
Jonathan M
Job Details: 06/08/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and checked voltage to the unit. Found proper voltage and polarity. Removed the front panel and checked resistance on the heater. Found the heater open. Found multiple parts of the heater broken inside of the housing.
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Waco, TX 76712
Jonathan M
Job Details: 06/08/2022
Arrived on site for a dishwasher that wont close. Inspected unit and work area. Confirmed customers complaint and found the door hard to close due to pressure at the bottom of the door and then would pop back open once you let go. Disassembled the unit and attempted to fix the positioning of the hinges. Still had issues. Attempted to fix the hinges in case of the hinges were bent but could not get them to work after attempting to repair. Ordering hinges and springs and rescheduled customer to 6/20.; ordrng 1 WP8534854 (Hinge left) and 1 WP8534853 (Hinge right) and 2 WP8270020 (Hinges)s
We serviced a
LG WASHER
Model WT4801CW
Near Austin, TX 78748
Justin
Job Details: 06/08/2022
Arrived on site for a washing machine making a high pitched noise and throwing the UE error code for unbalanced load. I put the unit into diagnostics mode and ran a manual agitate and spin. I found during agitate the wash plate would severely catch and skip. I also found it would spin the tub. When in spin I found the agitator would still rotate. When the unit did begin spinning it made a loud squeal. This indicates a possible bad shifter and gearcase. I then tested the suspension and found it bouncing badly indicating bad suspension I went to remove the stator and found it completely bound and not removable. Due to this it will need a tub rebuild. In order to repair the unit we will need all tub parts and suspension. Ordering parts and office to get autho and reschedule.; ordrng 1 CNOTE (Susie ordering parts)
We serviced a
SAMSUNG DRYER
Model DVE45N5300V/A3
Near Lago Vista, TX 78645
Cliff
Job Details: 06/08/2022
Arrived on site to diagnose a dryer that is starting on any time door is closed. Motor relay in control is stuck in the closed position and control will need to be replaced to complete repairs. ordrng 1 DC92-01896G (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Andice, TX 78628
Jonathan S
Job Details: 06/08/2022
Arrived on site for microwave light not operating. Inspected unit and work area. Tested light operation to verify failure. Removed lamp and tested voltage to socket and found control not sending voltage to socket. Will need to replace control. Found Whirlpool authorization repair for range and not microwave. Reached out to claims department. Customer will need to contact Whirlpool to get coverage corrected. Will order control and office to schedule return when ETA is available on part. ; ordrng 1 Control (See attention note)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/08/2022
Arrived onsite for to install previously diagnosed pat. Upon arrival I installed new filter housing and found no change I check water pressure at the wall and found that it was too high I called techline and spoke with Robert and he suggested that I install a water pressure regulator. sr#7733833981. Ordering w10786952. 8212547r office is rescheduled ; ordrng 1 w10786952 (Water pressure regulator) and 1 w10786952 (Hose)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/08/2022
Arrived on site for range heating higher than preset temperature. Inspected unit and work area. Found oven gasket damaged. Found unit heating higher than preheat temperatures as designed. Informed customer that is by design because when opening door to add food a large amount of heat will escape from unit. Will need to replace oven gasket. Schedule return for Wednesday the 15th.; schdld next appmnt for 6/15 WED !