"Arrived on site for ice machine, inspected unit and work area. Installed new compressor and evaporator and vacuumed the system, charged the unit with R134. Unit is now working as designed. No leaks where observed during service. Job completed."

"Arrived on site to follow up on refrigerator evap freezing over again. Found fan scroll bulged on left side. Replaced fan scroll under parts warranty, and replaced the thermistor as well. Sealed top of scroll with hvac tape to seal. Unit should no longer be icing up, however if it does repeat we need to order the service pointer kit with control/ui. Repair completed."

"Arrived on site for vent hood, inspected unit and work area. Confirmed the issue and found that the UI needed to be replaced. I replaced the UI and tested, unit is now operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass being damaged and hinges being bent, I removed and replaced the outer door glass, both hinges and nameplates. Tested door functions and unit is operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the in line fuse harness being damaged from within, I removed and replaced the fuse harness and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previously ordered parts. Replaced control and test unit. Unit is operating as designed . No leaks present at this time. Job complete

Arrived on site for draining issues. Upon arrival ran diagnostics and got F0-E3 and F9-E1 .ran a component test and drain pump operates correctly. Ran a normal cycle with deep fill to test drain pump and noticed drain pump would energize and de energize. Found that wiggling harness causes the issue. Need to replace harness. Replaced harness W11568984 and control W11419171. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site for unit not running cycle. Upon arrival, ran diagnostics and got error code F7-E1 basket speed fault. Raised unit to inspect motor components. Found the capacitor is out of capacitance. Need to replace capacitor. Replaced capacitor W11428524. Test unit and motor now energizes. Ran a quick wash and unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for door not aligned properly and rc drawers hard to open. Upon arrival inspected unit and doors are correct, explained to customer that it is normal that the doors are not perfectly flush and there will be a difference even replacing door. Inspected rc drawers and drawers do operate correctly. This model does not have sliding rails and have to just slide in and out on slots. Unit is operating as designed. Job complete"

Arrived on site for not washing. Upon arrival ran diagnostics and got F8-E1 long fill. Ran automatic test cycle and cold water did not dispense. Ran manual test and confirmed valve needs to be replaced. Replaced valve and test unit. Unit is now operating as designed. No leaks present at this time. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was, mullion not catching when closing the door. I adjusted the mullion and tested unit is now operating as designed and no leaks where present at the time of service. Job completed."

Arrived onsite for unit not draining. Upon arrival inspected unit. Found wiring harness to Drain pump failed. Secured harness and tested. Unit is now draining properly. Also found drain hose excessively inserted into standpipe affecting drain. Notified customer not to overload unit as this may be causing the harness to fail. Job complete

"Arrived onsite for unit not functioning and error code. Upon arrival inspected unit. Confirmed error code d36. No code is found in tech sheet. Called tech line for assistance. Tech explained code is for stuck key, button was depressed for too long. Walked through clearing out the code. Unit is now functioning properly. Job complete"

"Arrived on site for unit takes 2-3 cycles to dry. Upon arrival, ran vent test and test failed. Removed vent hose and test passed. Found huge ball of lent at ent of hose. Retest the unit no vent test now passed. Ran a timed dry cycle and unit is heating and operating as designed. Recommend to customer to have vent cleaned annually. Job complete"

Arrived onsite for a refrigerator that the icemaker keeps jamming. I found all the cubes full size. I replaced the icemaker and watched the new one goe thru a harvest cycle. The icemaker is working as designed. Call complete.

Ive done site for a range where the temperature is not always completely accurate. Inspected unit and work area. The customer advised that they had cooked several items within a few days of each other that never seem to cook through fully based on the recipe that they typically use and they assumed that there was something wrong with the oven. I ran both left and right side units up to 400? and found them cycling and working as design. Found the right side oven fluctuate between 380?F and 430?F found the left side oven fluctuating between 368?F and 407?F indicating the left side oven was off. I asked the customer if they had ever calibrated the unit before which they advised they had not and did not know that that was a feature on their oven. Ran through temperature calibration on the unit and found the unit working an operating as designed. Call complete.

"Arrived on site for refrigerator on cooling in rc. Upon arrival confirmed issue and found dampener motor stuck partially and not fully sealing. Re0,a Ed motor and found unit working as designed. If or Ed customer to give u it 24hrs to stabilize temps. Call complete"

Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found unit has clogged drain line. Also noticed door was not closed properly. Frost buildup could have led to frozen drain line. Instructed customer to manually thaw unit. If water drains into drain pan until should be good to go. If no water is present we will need to be called out. Also noticed that unit was not leveled. Instructed customer on proper leveling to insure proper draining. Customer will perform manual defrost and prep for possible water spillage . Job complete

arrived onsite and found unit in 5503. Inspected and found unit had impact dings on the left side of the cabinet. Called tech line for assistance and no adjustment can be made to the cabinet. Spoke to Robert and customer will have to be referred to Trade Partners at 1800-847-4698. No repair can be made at this time. SR#7736717469

"Arrived on site for frost in freezer. Found gap on right side and bottom of freezer door gasket,removed door cleared ice from liner,reinstalled door remolded door gasket checked door seal good."

"Arrived on site for dishwasher sounding louder then when first got it . Ran diagnostics,no error codes , unit passed diagnostics. Unit has been washing normally. Recommended running a clean cycle before any repairs .Charged 162.36 collected 170.48 AUTHO W4NAC4. No water leaks detected at this time. Job complete"

"Arrived on site for dishwasher tripping breaker. On inspection the breaker was tripped. Reset the breaker and I put the amp meter on two L1 and watched the meter. The most I saw the DW draw was 10amps during a 1 hr wash cycle. The breaker is a GFIC breaker, I told the customer to try changing out the breaker. The unit did knit go into diagnostics mode, I tried for 15 minutes to unit in diagnostics with no luck. No water leaks detected during service."

Arrived on site for refrigerator needing previously diagnosed bucket. Upon arrival reconfirmed issue and installed Bucket. Fou d unit dispensing as designed. Call complete

Arrived on site to replace front panel. Found tenant not home left panel with maintenance guy. Job complete.

"Arrived onsite for unit with sealed system issue. Upon arrival inspected unit. Found compressor running inefficiently. Tapped system and found unit pressurized, no indication of leak. Replaced compressor dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is cooling. Notified customer to give 48 hrs to monitor temperature before loading fridge. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the drip tray and found evidence of refrigerant inside of the drip pan assembly. I charged the unit up with 120 psi of nitrogen and found pressures would not hold. I checked all access ports around the compressor area with bubbles and could not detect any leaks from the compressor or dryer areas. I called whirlpool tech line and spoke to Andrew SR# 7736710865. He had me run a couple checks and send him photos of the bubble solution at the welds and a picture of the drip pan with the refrigerant inside of it. He then advised that he would send the unit up to review as the evaporator on this unit was not serviceable. He advised to tell the customer that whirlpool will be in contact with us or them, depending on the next steps and make no further repairs at this time. Call complete."

Arrived onsite for a DW that is not responding. Upon arrival I replace the the control and tested the unit and found that the unit is operating as designed no leaks at this time

Arrived onsite for a dryer that is not drying clothes. Upon inspection I found that there was proper powder coming into the unit out of the wall and no drop when unit was turn on and running. Upon further inspection I found all thermistors and fuses good. But I did find that the heating element was separated causing the unit not to produce heat. I replace the element and tested the unit several time and found that the unit is now operating as designed. I did advise the customer to have their vents clean professionally.

Arrived onsite and completed repairs according to diagnosis and unit is now operating as designed. Advised tenant on repair. Advised land lord on repair. Office to charge balance. All checks good.

Arrived onsite for excessive vibrations during cycle and found long exhaust causing back pressure which would increase vibration threshold. Dampened unit and effectively muted vibrations. Advised tenant on repair. All checks good.

Arrived onsite for failure to complete cycle complaint. Tested unit. No error codes. Determined customer experiencing not finishing a hi speed spin due to off balance issues. All checks good.

"Arrived on site to test unit for squeaking sound. Unable to replicate issue. Found nothing caught in felt padding. Replaced rollers, belt and idler as a precautionary. Job complete."

"Arrived on site and replaced previously diagnosed compressor and precooler. Vacuumed system and held for 20mins. Charged to specs, unit cooling as designed. No refrigerant leaks detected. Job complete."

"Arrived on site for ice maker taking to long to make ice. Upon arrival found bucket full of ice. Found unit is new style ice maker that Whirlpool recommended giving at least 3 days to fill bucket up, instructed customer on how ice make works and found no leaks. Call complete"

"Arrived on site to follow up on refrigerator that had a non responsive UI. On arrival I found the UI was powered but set to lock. I unlocked the console and verified all proper functions and dispensing worked. I checked the UI and Harness and found no issues present on these parts, however based on the symptoms and previous repair history the unit us showing symptoms of a damaged door wiring harness. Advised customer that the door should be replaced if they get any other intermittent issues. Repair completed."

Arrived on site for lights in fresh food very dim and will flicker. Found lights in filter housing cover dead . Replaced the 3 lights . Unit is now lighting properly . No water leaks detected at this time. Job complete.

Arrived onsite for a wall oven with the fan making a loud noise. The customer had a recording and it was the convection fan getting loud when the oven started warming up. I tested the oven and found the same thing happening. I found two of the three motor mounting screws loose causing the issue. The fan and motor were good. I tightened the mounting screws and tested. The unit is working as designed. Call complete.

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that after every third wash or so, the unit would leak water and they would find the water on the floor at the bottom left corner. I pulled the unit out and removed the top panel and tested. I didnt find any leaks within the drain tubing, drain pump, or valve hoses. I found water in the vent at the back of the unit (photo). I removed the vent tube and found water all in the tubing. Removed the water and re-installed and retested. I found a large amount of suds in the tub (photo). Made recommendations for use and care and recommended cleaning the unit several times before using again and use a minimal amount of detergent. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect dryer with water in the tub. Upon further inspection, I found standing water in the tub and a large amount of moisture on the unit door. Also found the customer keeps their home cool/cold. There is a vent located just above the unit as well. I tested the unit and airflow and the unit is operating as designed. I recommended the customer leave the unit door open while not in use to allow the moisture to escape and not collect inside the unit. No lint observed during service, job completed."

Arrived on site for dryer door not latching. On inspection the catch was broken. Installed new catch on dryer and the unit is operating as designed.

Arrived onsite for previously diagnosed parts. Installed the blade on to the motor and the noise is gone. The unit is operating as designed.

Arrived onsite for complaint of not draining. Tested unit and found no stored error codes and unit draining as designed. Also spinning and agitating. Calibrated unit and auto test. All operating as designed. Advised management on repair.

"Arrived on site for too much ice and warmer temps in freezer section. Found excessive heat from compressor compartment causing surrounding cabinets to be hot and refrigerator cabinet to be hot,no air able to flow out of enclosure removed wood panel fan running,customer will need builder to modify wood panel to allow hot air to escape enclosure. Checked icemaker found bail arm disconnected from icemaker,reinstalled bail arm tested arm operation good."

Arrived on site to test unit for door pulling back up. Test unit and adjusted the springs test unit and unit test good job complete.

"Arrived on site for scratched top. Replaced cook top. Tested unit , all checked normal. No gas leaks detected at this time. Job complete ."

Arrived on site for normal and express buttons on UI not responding . All other buttons functioning normally . Found rubber foam gasket nor positioned properly allowing moisture to get on UI controls on left side of door . Repositioned foam gasket and replaced Console . Buttons are responding correctly . No water leaks detected at this time. Job complete

"Arrived on site ,replaced door panel . No other issues found . No water leaks detected at this time . Job complete"

"Arrived on site to install RC and FC doors, tested unit found only the RC door is damaged but customer was told that the doors need to be installed in a set, so FC was ordered as well by the builder, removed RC door from the box and found it damaged image provided, stated to customer that they will need to call the builder and reorder the RC door, inspected the FC door and did not any damage, both doors were left in customers garage, at this time job complete"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit making clicking noises when tumbling. The noise I hear was the drum rotating on the rollers and its totally normal. Explained to the customer what the nose was related too. I also did a vent test and was poor for electric dryer. Customer will attempt to clean. Job completed."

"Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found temperature above average. Compressor is running.7amps. Unit is cooling but not cold enough to keep items frozen in freezer section. Found ice ball on evaporator capillary tube. Called tech line for assistance as sealed system has been a previous issue. Spoke to Austin SR#7736722061. Advised could be floating restriction in system. Recommend replacing evaporator and flushing unit with nitrogen. Ordering compressor, evaporator, dryer and access valve. Customer will unplug unit day before visit to allow ice ball to thaw. Office to reschedule. ; ordrng 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 2hr (2 hr) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dryer)"

"Arrived on site to test unit for door and knob issues, tested unit found left oven door pushed excessively causing front left door panel and hinges to bend, left griddle knob is cracked causing the knob to fall off, left and right valve manifolds are not staying at off positions and the right manifold of is not proper position causing gas to leak, console clips are broken causing it not to sit properly, ordering knobs, console mounting clips,left and right valve manifolds, left oven door and hinges, office to reschedule ; ordrng 1 W11317536 (Left griddle knob) and 1 W11317537 (Burner knob) and 1 W11320025 (Left valve manifold) and 1 W11320019 (Right valve manifold) and 1 W11315558 (Left door) and 1 W11318202 (Left door hinge) and 1 W11318204 (Right door hinge) and 2 W11318207 (Panel clips)s"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that they werent sure what was wrong with the unit as they have not been able to remove their ice container from the refrigerator for the past six months. They advised that even though the ice container wouldnt Come out, the unit had still made ice up until the last couple weeks. Attempted to remove the ice container and the ice container would not budge. The customer put a scope inside of the ice container area, and there appeared to be some ice blockage, preventing the ice bucket from pulling out. due to the place where it was stuck, I was unable to steam out the ice. Spoke to SW and advised the customer to thaw out the unit prior to service on the next trip. The customer is aware that the unit will have to be defrosted for a period of at least three days prior to return trip. Rescheduled the customer to 7/3.; O-emld tckt"

"Arrived onsite to install previously diagnosed part but found that there was the wrong part in the bag. I am also ordering blithe water valves as the water dispenser was not working at this time. Ice door due to me finding some condensation inside and around the ice bin.; ordrd 1 KNOB-PANTRY TEMP CNTRL,W (W10512596) and 1 W11579561 (VALVE) and 1 W11482025 (VALVE) and 1 WPW10577864 (DOOR-ICE)"

Arrived onsite to replace motor and found motor shaft seized. Ordering motor shaft and coupler and returning with motor to repair. WP ONLY specialized tools and procedures required to complete repair. ; ordrng 1 WP2198607 (Spring) and 1 WP2220458 (Coupling) and 1 Shaft (WesP custom stock)

Arrived on site for dented door. Upon arrival inspected unit and found a small ding. Uploaded picture on SD. Need to order RC door. Office to reschedule ; ordrng 1 W10839793 (Nameplate) and 1 LW10864694 (Rc door)

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found compressor locked. Unit will need sealed system repair. Ordering compressor, dryer and access valve. Office to reschedule. 2 hr sealed system repair. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

Arrived onsite for IM ice clumping together. On inspection found the ice bin has cracked due to the water dripping in from the crack in the ice tray that was dripping into the ice bin and freezing the auger up. Replaced the icemaker and going to order a new ice bin. Tested the icemaker and it found home position and it called for water. No more leaks detected once the icemaker was replaced. ; ordrng 1 WPW10558423 (Ice bin assembly)

Arrived on site to test unit for not igniting properly. Found burner caps had residue from spillage blocking fuel ports. Recommend replacing all burner caps. Ordering manifold as a precautionary. Office to reschedule. ; ordrng 3 WPW10617815 (Burner cap)s and 1 W10617816 (Burner cap) and 1 W10617817 (Burner cap) and 1 WPW10617391 (Manifold)

"Arrived onsite for dryer not functioning on auto dry settings after last repair. Called tech line for assistance due to reoccurring issue. Spoke to Chris SR#7736715761. Disassembled and found control was only receiving 87 vac, and not 120vac. Tech advised a short in the wiring. Recommend ordering main dryer harness due to only receiving partial voltage. Office to reschedule ; ordrng 1 W11090773 (Main dryer harness)"

Arrived onsite and found unit evap frozen through. Evap sensor readingnopen even though it should be closed. Defrosting unit and returning to repair with the heater and harness assembly. Office to reschedule. ; O-emld tckt

Arrived 9n site for washer tripping breaker. Upon arrival found f7e1 in diagnostics. Found washer would trip but couldnt get fast enough amp reading once unit reached 8 amps in spin it would instantly peak and shut down. Found capacitor failing and replaced motor and capacitor as well as the actuator and tested u it with. Videos shows amp draw and no tripping. Called techline and spoke with Andrew sr#7736716798. Unit working as designed call complete ; ordrng 1 W11481722 (Actuator (truck stock))

Arrived on site for ice machine needing previous diagnosised tubes. Upon arrival reconfirmed issue but also found during diagnostics that float switch in recir. Pump failing as well as res tank drain motor. Will need office to get autho for repAirs. Rescheduled customer for 07/11/23. ; ordrng 1 W11542868 (Drain pump) and 1 W11266112 (Filter head asm)

Arrived onsite for washer with leak. On inspection found that the washer is dripping water into the basket consistently. Ordering a water valve to fix the weeping valve.; ordrng 1 W11038689 (Inlet valve assembly)

Arrived onsite for a cooktop to call techline because the filter is not fitting correctly. The cooktop opening is 3 1/16 x 16 1/2. The drip pan the filter rest in is 16 3/8 long. The opening to the fan is 16 13/16 x 2. The filters we are receiving are 15 9/16 x 5 9/16. I called techline and spoke with Rob SR# 7736654058. Rob stated there is absolutely nothing techline can do about this issue and that we needed to contact Jenn-Air because they do their own parts research. Rob transferred me to Jenn-Air and I spoke with Eva. Eva instructed to have Shana email Sarah back responding to the email from last Monday and attach the photo of the cooktop opening that was taken today. I looked at the part number online with Eva at Jenn-Air and explained that it is the part we are getting but its not long enough to cover the opening fro the fan allowing grease and debris to enter the fan and duct. SR to contact and wait for response.; O-emld tckt

Arrived onsite for dishwasher not working. On inspection found the normal and the express buttons on the console are not working. Flip the breakers off and back the normal works once then will not respond after first time it is used. Ordering a control board and will return the console. No water leaks detected during service. Office to reschedule when parts arrive. ; ordrng 1 W11629914 (Control board)

"Arrived on site for microwave, inspected unit and work area. Customers complaint was door would pop open after closing. I tried adjusting the micro switches and did not work for me. Im ordering all micro switches and both latches. Office to schedule for 7/12/2023 and customer would like morning appointment. ; ordrng 1 W11610131 (Latch door) and 1 W11628795 (Latch door Left) and 1 W11580028 (Switch) and 3 W11397156 (Switch)s"

Arrived on site to replace board. Replaced board test unit and unit still going in and out. Test fuse and fuse test good. Found bad sump and motor. Will need to pull unit out and unit is installed with pieces of wood on the back. Showed customer and spoke with chase and we will need time unit pulled out to work on it. Office to reschedule ; O-emld tckt

Arrived on site to test unit for unit givign F1E0 internal board failure. Will need to replace control board. Office to reschedule ; O-emld tckt

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.

"WRF757SDHZ04 Arrived to inspect ice production issues. The unit had only a full ice bin, but it took four days to fill. The FC was at -2?F and the RC 32?, but the unit was in the middle of a cooling cycle and the temperatures were very good and as expected. Testing the low profile ice maker housing, I found initial temperatures at 17?. After removing ice fro the bin to trigger cooling, the unit dropped to 11? in a short time and was approximately expected with the number and duration of door openings while testing. While removing the ice fro the bin, I found it had a moderately wet appearance and there were a few cubes that were stuck together, denoting freeze/thaw cycles. I found the ice bin door gasket had the subtle appearance of folding on the inner (hinge side) corners and I verified via video (image saved.) I corrected the issue and devised the customer of my findings and repair. The customer will contact if the conditions do not subside. No leaks observed during service."

Arrived onsite for concerns over wash function and heat dry. Tested unit. No error codes. All base functions operating as designed and good heat function. Rinseaid not being used.

Arrive d onsite for a DW that has no power. Upon inspection I found the the unit had power coming into it. After checking that all connections were good at the control and finding that there where and there was power there too I determined that the control will need to be replace. I am ordering the control as there was the wrong part put in the box. Office to reschedule ; ordrng 1 W11462460 (CNTRL-ELEC)

"Arrived on site to insect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for ice maker error codes and found none (photo). Took the unit out of diagnostics and tested temps in the RC=33 degrees on setting of 34 and FC=4 on setting of -2. I placed the unit back in diagnostics and tested the ice maker in test 57 and it harvested as designed. I tested the fill tube in test 45 and heard the valve humming but no water dispensing into the tray. I tested the ice level controls and they passed. When I opened the left FC door, I found the top hinge was damaged on the door (photos) and will need to be replaced. I disassembled the water box and removed the ice box housing and found the fill tube heater and ice box fascia heater had shorted. The fill tube had gotten so hot it broke and I found where the heater had melted the cabinet above the ice box housing (photos). I contacted techline and spoke to Austin and advised the complaint and my findings and Austin requested photos of the cabinet damage. After reviewing the photos, Austin advised that the cabinet damage is not a threat to the functioning of the unit and to repair the damage. Austin recommended replacing the fill tube, heater and hv control at the least and provided SR#7736642725. I advised the customer of my conversation with techline and am ordering the fill tube heater, fill tube, ice box cover, ice box fascia, UI, left RC door and CNOTE-LSO PER CUSTOMER REQUEST. I will return with all prescreened parts and office to schedule return service. Requesting the office to scale parts replacement while waiting on the door to arrive. No water leaks observed during service, ice maker turned off until repairs can be made.; ordrng 1 WPW10598013 (Ice box cover) and 1 W10815476 (Fill tube) and 1 W11637688 (Ice box fascia w/heater) and 1 W11087201 (Fill tube heater) and 1 W11301204 (Left RC door) and 1 W11405309 (UI) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE PARTS REPLACEMENT WHILE WAITING ON DOOR)"

"Arrived arrived on site for washer not spinning cloths out all the way. Upon arrival confirmed complaint and found f7e4 in diagnostics. After further testing I found wiring to capacitor broken as well as capacitor blown. After replacing cap i tested u it and found relay on control stuck causing motor to kick into spin immediately. Rep,aced ACU as well and found washer fully functioning as designed. Call complete"

Arrived onsite for dishwasher not draining. On inspection the unit passed diagnostics mode. The pump was louder then normal and the volume of water was slower then normal that it drain out. I checked the drain hose was fine. Installed a new drain pump And retested the unit. With the new pump the volume of water it is pumping out is more and the pump is not loud now. The unit is operating as designed and no water leaks detected during service.

Arrived on site to test unit for unit not starting. Test unit and found control board not reading door being closed. Will need to replace new control board customer declined estimate.

Arrived on site for unit takes 2-3 cycles to dry. Upon arrival test polarity and is corrected. Ran vent test and test failed. Removed hose from dryer and test now passed. Ran timed dry cycle and unit is heating cord. Unit is operating as designed. Advised customer to have vent cleaned

"Arrived on site to test unit for not drying dishes, customer stated that dishes are not drying at all, ran diagnostics test and found that heater is heating properly, demonstrated to customer that it is hot, noticed that customer is not using any rinse aid, explained to customer that do to the plastic tub heater does not get hot enough to dry dishes and it is designed to run with rinse aid to help with this issue, advised customer to prop door open at the end of cycle to allow air dry, unit is running as designed no leaks detected job complete"

Arrived onsite to install ice maker kit. Installed icemaker and tested. No leaks present at this time. Job complete.

Arrived on site to test unit for LF and RF burners taking too long to ignite. Adjusted burner heads per service pointer and unit now working as designed. No leaks detected. Job complete.

Arrived on site. Installed icemaker ran harvest test passed icemaker filled with water

"Arrived on site for a washing machine that is not starting a cycle. Inspected unit and work area. The customer advised the unit makes a buzzing sound and will just go to the complete section, but will not actually spin the basket or filled with water. Did confirm the customers complaint after running the unit through a normal wash cycle. I checked in at the unit and found the capacitor leaking. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for no ice production. Found external pull running and console not responding. Found drain tube was pinched on back side preventing pump from draining causing no power. Corrected drain hose, unit now working as designed. No leaks detected. Job complete."

Arrived on site for washer not draining. Upon arrival found no errors in Diagnostics and ran test cycle. Found unit could drain but belt on cam/motor was slipping. Replaced belt and found unit working as designed with no leaks call complete

Arrived onsite for issue with the control short cycling during energizing of the motor. Replaced control. Unit is now operating as designed advised customer on repair. All checks good.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was chemical smell inside. I inspected for any smells before any testing and found nothing. I then ran unit for about 10 min on high heat and found it cycling through correctly. I then did a vent test and found it good for gas dryers. I then checked for gas leaks and found none. Called safety to report my findings and spoke to Kent SR#7736608274"

"Arrived on site to test unit for lights not coming off and unit it cooling, powered unit on and tested all components found that the RC right door switch acting erratic, replaced RC door switch and FC door switch as precautionary, customer stated that PF error code is popping up constantly and last time it happened compressed did not come back on, attempted to mimic the issue was not successful,inspected deli harness and wiring did not find any breaks, as Precautionary replaced control, LED board and UI, advised customer to monitor and if it happens again do not unplug unit and call us back so the unit can be diagnosed in a failed state, recommend replacing HV Control if issue returns, at this time unit is running as designed , no leaks detected job complete"

"Arrived on site and inspected dryer and found it is heating properly but there is no airflow showing on airflow meter. Also found dryer vent hose was crushed during installation, took pictures. Dryer vent to the exterior of the home will need to be cleaned/cleared by a service before dryer is used again. Showed customer how to use their hand in the lint screen to check airflow for themselves in the future, job complete."

"Arrived on site to test unit for cooking light not turning off. Found bad control board, replaced board . test unit and unit test good job complete."

"Arrived on site to follow up on leaking dishwasher. Ran unit again with door off. Customer showed me video of a fairly bad leak coming out of the center / right side of door. I examined the water in the tub and saw that when it's spraying the upper arm it surges almost completely over the tub, and is likely where the leak is coming from. Ordering clear door and all tubes and manifolds from sump to arm. Return visit set for 6/21. ; ordrng 1 WPW10463906 (Pump Screen) and 1 W11573369 (Sump Top) and 1 W10837249 (Lower Spray Arm) and 1 WPW10340745 (Feed Tube) and 1 WPW10498900 (Upper Spray Arm) and 1 WPW10340542 (Upper Manifold) and 1 ClearDoor (Clear door)"

Arrived onsite for range giving error code on display and not allowing bake to function. Upon arrival inspected unit. Found error F1E0 control fault. Inspected and found faulty control. Replaced faulty board. Tested and unit is now functioning properly. Job complete

Arrived onsite for refrigerator not cooling. On inspection found a large block of ice behind the fresh food drawer. Gave info on how to defrost the refrigerator to the customer. Ordering damper and thermistor. No water leaks detected during service. Set appointment to go back in look for issue that caused the ice block.; ordrng 1 W10316760 (Thermistor) and 1 WPW10479155 (Damper control)

Arrived onsite and replaced the air baffle. Unit is now operating as designed. Advised customer on repair. All checks food.

"Arrived on site for refrigerator, inspected unit and work area. Vendor said freezer cooling fine refrigerator not. Unit was not plugged. Tested all components and everything seem to be working fine. I advised the vender to leave plugged in so when we come back we can take temperatures before performing a sealed system. Unit will need a sealed system repair if its not cooling fine. Office to schedule when parts are available. ; ordrng 1 W11656989 (Compressor) and 1 WPW10143759 (Uv Drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Customer advised that he had one load that he was trying to wash on delicates that never completed and had drained out and spun, but had not reached the done button he said he let the unit sit for another 20 minutes and did not see any difference in the machine or the clothes. He advised that you put in the unit onto a normal wash cycle, and that the unit spun twice but then would not advance or fill with water. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I ran the unit through three different normal and delicate wash cycles and found the unit spin, Phil, and agitate. I had the customer run a load of clothes in the washer, and we found the unit do the same thing. Ran the unit through the drain and spin and the unit ran as designed. Did advise the customer that they may have had a glitch in their control and to power cycle the unit if the unit acts a little funky. The unit is working as designed. Call complete."

"Arrived on site to diagnose oven that had tripped breaker when both ovens were heating. On arrival I was able to have the breaker reset and ran both ovens. I preheated the oven to 350 in both upper and lower. Toggled lights and let it sit and breaker did not trip again. I checked the breaker and found the oven was tied to a 30a breaker. This unit is an 8.3kW unit, which per manual requires a 40a breaker. Advised customer to upgrade breaker to a 40a, and follow up if unit repeats the failure. Called findings into safety, 7736609063. Call completed."

Arrived on site to install previously diagnosed parts. Inspected unit in work area. Replaced the wire harness and tested the unit. The unit will not drain out the water that was currently in the tub. When ahead and replace the control and tested the unit. The unit began to drain and operate as designed. I ran the unit through an auto test in the unit ran as designed. Call complete

"KMHC319ESS0 Arrived to inspect continual door error. I removed and replaced the interlock switch assy and re-tested. The unit operated flawlessly throughout several tests and the customer will monitor.

"Arrived on site for no heat . Upon arrival ran vent test and test failed. Uploaded picture on SD. Found hose is crushed behind washer. Test polarity and is correct. Disassembled front panel to test heating circuit. Test all components and found fractured element. Need to replace element. Recommend that customer replaces vent hose and clean ventilation on home.

Arrived onsite for a wall oven that is stuck in a loop. I replace the control and found no change. I am ordering the console office to reschedule ; ordrng 1 W11600370 (PANL-CNTRL)