Local Reviews

Appliance Express Rated 4.9 out of 5 stars based on 4455 customer reviews

Nathaniel B.

Nathaniel B.

Model WFW8300SW03, Arrived on call for not spinning or agitating at all, checked for error codes and got f24 which is a water temp sensor error , f01 which is a communication error between the ui and main control not energizing the drain pump, will need drain pump and water temp sensor checked bad, will need water temp sensor and main control and ui and all shocks due to broken and belt due to broken, will need autho, office will reschedule with customer, unit is pulled out and is not connected to water.

Near Watersedge Terrace Dr, Elgin, TX 78621
Lou S.

Lou S.

arrived on site to inspect dishwasher leaking. Upon arrival, the customer advised the dishwasher appeared to be leaking from the door seal. She advised that a plumber came to inspect water damage and suggested it was the seal. Upon further inspection, i placed the unit in diagnostics and tested. Water began to go into the unit and as soon as the unit began to wash, I found that the diverter was leaking water. I immediately turned the unit off and engaged the drain pump to get all of the water out of the unit to stop any further water damage. I quoted the customer $243.16 for the sump/motor assembly and DW350 $189.99 for service fee/labor for a total including tax of $468.88. Customer advised that she would need to discuss with her husband and I advised that the quote is good for 30 days. Customer paid the service fee of $108.24 today. No water leaks observed at the end of service.

Near Harvest Bend Ln, Cedar Park, TX 78613
Clif L.

Clif L.

Whirlpool refrigerator ED5RHEXNL00. Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found ice had not fully ejected and got caught in the ejector arms. This was preventing the motor from turning. Removed ice deposits and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Rio Mesa Dr, Austin, TX 78732
Arthur B.

Arthur B.

WRX988SIBM03 (Dual Evaporator French Door Refrigerator) - Arrived onsite for customer complaint of dual evaporator French door refrigerator not marking ice and not cooling properly in RF section. Took RF temperature and found section to be @ 23F. Removed evaporator cover and found upper portion of evaporator frozen over. Used steamer to clear out all ice. Reassembled. Ran test 56 and found no ice maker errors. Advised customer to allow 24 hrs to allow temperature to come back to normal. No other issues found. All water connections were dry at time of service

Near Saunooke St, Harker Heights, TX 76548
Thomas L.

Thomas L.

Near High Hollow Dr, Austin, TX 78750
Lou S.

Lou S.

arrived on site to inspect double wall oven not working. Upon arrival, the customer advised that she placed the unit in self clean mode and it stopped working. I pulled the unit a little ways from the wall and removed the UI. I checked ohms at the thermal fuse and it was open. I quoted the customer $33.40 for the fuse and WO380 $179.99 for service fee/labor and with tax the total was $230.99. The customer agreed to the service and paid in full. Office to order thermal fuse and scheduled return service for 06/21/18 JA.

Near Little Elm Trail, Cedar Park, TX 78613
Dona W.

Dona W.

Arrived on site for lid not always opening, found upper lid strike is broken on one side will need new lid strike. Also found agitator cracked on lower half and dispenser not attaching to base. Would need screw, dispenser assy, agitator base and auger assy. Took picture of quote on parts. Labor would be 159.99. Total of quote 271.78 customer does not want to repair at this time. Collected 108.24 for diagnosis on check 1040. All water connections dry.

Near Granite Dr, Georgetown, TX 78626
Scott  M.

Scott M.

Arrived on site for washer making noise while spinning . Found shocks are failing , also while having the back off found the steam hose has a small hole and small leak developing . Ordering shocks and hose . No other leaks detected at time of service . Return 6/27

Near Glen Rose Dr, Austin, TX 78731
Paul R.

Paul R.

Whirlpool Washer Model WTW7300DW0. Arrived onsite for the washer to perform a PM check. I checked stored error codes and found an F0E5 & F2E1. I found the keypad working as designed. I found the suspension on the unit in good shape. I ran the service diagnostics verification cycle and all test passed. I found the unit very clean and working as designed. There were no water leaks present at the time of service. Call complete.

Near Medici Ave, Lakeway, TX 78738
Paul R.

Paul R.

Whirlpool Dryer Model WED7300DW1. Arrived onsite for the dryer to perform a PM check. I vacuumed all of the lint from around the dryer, lint screen, and vent tube. I found the dryer cycling between 127-163 degrees with the vent disconnected and cycling between 136-167 degrees with it connected leaving it with a 151.5 degree average temp and working as designed. Call complete.

Near Medici Ave, Lakeway, TX 78738
Paul R.

Paul R.

KitchenAid Dishwasher Model KDTE104ESS1. Arrived onsite for the dishwasher to perform a PM check. I cleaned the lower filter and went over cleaning it with mr. I left a bottle of dishwasher magic with the customer and went over use instructions so they could clean the unit the next time it is needed. I put a bottle of dishwasher magic in the machine and started the cycle to clean it. Call complete.

Near Medici Ave, Lakeway, TX 78738
Jerry C.

Jerry C.

KDTE504DSS0 Arrived to inspect noise. I found the drain pump making noise. I removed water from the unit and removed the drain pump. Debris was lodged within the housing and I removed it. I tested the unit and normal sound levels and operation resumed. No leaks observed during service.

Near Sedro Trail, Georgetown, TX 78633
Paul R.

Paul R.

Whirlpool Refrigerator Model WRF540CWBM01. Arrived onsite for the refrigerator to perform a PM check. I cleaned the condenser coil on the refrigerator. I found the rest of the unit in good shape. There were no water leaks present at the time of service. Call complete.

Near Medici Ave, Lakeway, TX 78738
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for after repair for f1 e4 error repair tested unit and found noise from magnetron and transformer that was not normal on prior service and today I’m back at location to make repair with mag, cap, diode and transformer, installed parts and tested and all checks good, call complete.

Near Pealing Way, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for after repair for f1 e4 error repair tested unit and found noise from magnetron and transformer that was not normal on prior service and today I’m back at location to make repair with mag, cap, diode and transformer, installed parts and tested and all checks good, call complete.

Near Pealing Way, Manor, TX 78653
Arthur B.

Arthur B.

GHW9400PL0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer leaking when washing. Checked bellow and found hole which caused leak. Removed bellow and installed new replacement. Reassembled. Tested unit. Unit fills,agitates,drains and spins with no issues. All water connections were dry at time of service.

Near Eagle Ridge, Harker Heights, TX 76548
Lou S.

Lou S.

arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated good until time for the element to come on and it failed. I tested ohms on the element and it was open. I removed and replaced the element and retested. Unit operated as designed. No water leaks observed during service. Job completed.

Near Arrowhead Trail, Cedar Park, TX 78613
Brandon C.

Brandon C.

Arrived on site for customer complaint of Check Vent light staying on, I removed the vent hose from dryer, and the light never came on. I used vent test kit, and found the issue is with a clog in the vent. Customer also stated long dry times, I advised customer to have the vent cleaned.

Near Avion Dr, Dripping Springs, TX 78620
Kevin B.

Kevin B.

Arrived on site and found compactor ram did not fully lift, completed cycle manually and recommended to customer that solid pack not be used if there are no expandable items in the trash bin. Unit is now operating properly, job complete.

Near Heights Dr, Austin, TX 78746
Scott  M.

Scott M.

Kitchen aid fridge

Near Oak Ridge Dr, West Lake Hills, TX 78746
Dona W.

Dona W.

Arrived on site for lint trap failure. Ran unit, checked air flow was good, temps good, no abnormal noises. Sold customer 1 lint trap part-31.75 tax-2.62 total 34.37. Collected 34.37 in cash.

Near Granite Dr, Georgetown, TX 78626
Scott  M.

Scott M.

Arrived on site , replaced freezer light . All lights are now working in unit . No water leaks detected at time of service . Job complete .

Near Oak Ridge Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

Refrigerator-added washer to drawer glides

Near Tempranillo Way, Austin, TX 78738
Robert J.

Robert J.

WED7300DW1 Arrived on job for complaints of dryer not heating. Found the thermostat open. Replaced thermostat and test unit.

Near Izetta Ln, Austin, TX 78744
Lou S.

Lou S.

arrived on site to inspect cooktop knob broken. Upon further inspection, I found that the right front cooktop knob would spin constantly on the valve. I found that the knob was cracked/broken and needs to be replaced. Office to order SS knob and will ship directly to the customer. No gas leaks observed during service.

Near Big Tree Trail, Round Rock, TX 78681
Lou S.

Lou S.

arrived on site to inspect dishwasher rack falling off tracks. Upon further inspection, I found that the top rack stops were missing. I had two in my van stock and installed both. I tested the unit and the unit operates as designed. No water leaks observed during service.

Near Big Tree Trail, Leander, TX 78641
Dona W.

Dona W.

Arrived on site for f5 e1 error, found customer had done a self clean cycle. After cycle finished flashed error pressed cancel and error went away. Checked temperatures, all temps checked good no errors. Fan blowers are working correctly, showed consumer where unit is ducted to underneath unit. Tested clean cycle, no errors found. Cleaned door for customer, only outer interior glass was dirty. Inner glass pack was still clean also showed consumer how to clean glass. All parms check good, no errors.

Near Mercer Road, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found Home Depot has not properly installed the vent hose and attached it correctly to the home. They have also not left the vent clamps with the customer, attached vent hose as best as possible without clamps. Dryer is currently heating properly. Job complete.

Near Day Star Cove, Austin, TX 78746
Kevin B.

Kevin B.

Near Day Star Cove, Austin, TX 78746
Nathaniel B.

Nathaniel B.

Model WTW8500DW5, Arrived on call for lf error which is long fill error, checked for error codes and got f3 e2 water inlet temp fault, f8 e1 long fill error, f0e3 which is a overload error, found that hot and cold water are not coming in at all to the machine but has voltage at the valve and removed fill hoses and has good water pressure through the hoses unit will need water valve, replaced water valve and tested and unit is know filling with water, repair to washer is complete, no leaks after repair from washer but found cold shut off at wall is leaking water from shut off instructed customer and took pic of cold shutoff leaking at wall and instructed customer to contact a plumber. Call complete.

Near Axis Deer Trail, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WTW8500DW5, Arrived on call for lf error which is long fill error, checked for error codes and got f3 e2 water inlet temp fault, f8 e1 long fill error, f0e3 which is a overload error, found that hot and cold water are not coming in at all to the machine but has voltage at the valve and removed fill hoses and has good water pressure through the hoses unit will need water valve, replaced water valve and tested and unit is know filling with water, repair to washer is complete, no leaks after repair from washer but found cold shut off at wall is leaking water from shut off instructed customer and took pic of cold shutoff leaking at wall and instructed customer to contact a plumber. Call complete.

Near Axis Deer Trail, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect oven door inner glass broken. Upon arrival, the customer advised that he was using the self clean mode and the inner door glass shattered. I found that the customer had cleaned up most of the debris. I removed the oven door from the unit and vacuumed out the remaining pieces of glass from the door. I installed the new inner door glass and placed the door back on tested. Unit operated as designed. Job completed.

Near Journey Pkwy, Leander, TX 78641
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer making clicking noises when agitating. Removed wash plate and found splines warn on gearcase. Removed gearcase and installed new replacement along with hub and cam kit. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Near Shamrock Dr, Killeen, TX 76549
Connor M.

Connor M.

MVWB765FW1 maytag washer Arrived on site to test unit for squealing during spin. Found unit no longer shaking like first visit but now is squealing. Noise coming from gearcase. Replaced and tested unit. Unit working properly, no leaks detected. Did have to use penetrating fluid. Instruct customer on running clean washer cycle before putting clothes in there.

Near Cobblestone Dr, New Braunfels, TX 78132
Connor M.

Connor M.

Near Cobblestone Dr, New Braunfels, TX 78132
Thomas L.

Thomas L.

Near Laurel Path, Round Rock, TX 78664
Dona W.

Dona W.

Arrived on site for discoloration of door on oven. Found glass with a few streaks from spill or condensation. Used paper towel and cleaned front of door and exterior glass on interior of oven. Did not find any abnormal discoloration, seals are good. Preheated unit and verified temperatures. All parms check good. Checked door of microwave and saw no discoloration. Doors closing properly. Instructed customer on normal wear or changes of color from steam.

Near Tradinghouse Creek St, Georgetown, TX 78633
Nathaniel B.

Nathaniel B.

Model WRS571CIDM01, Arrived on call for damper is going out, found damper is very loud, replaced damper and tested and all checks good, also sealed were inside liner meets outer cabinet on both sections, call complete. No water leaks at time of call.

Near Open Range Dr, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WRS571CIDM01, Arrived on call for damper is going out, found damper is very loud, replaced damper and tested and all checks good, also sealed were inside liner meets outer cabinet on both sections, call complete. No water leaks at time of call.

Near Open Range Dr, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect dishwasher not heating. Upon further inspection, I found that the heating element was burnt through. I removed and replaced the element and tested and the unit operated as designed. No water leaks observed during service. Job completed.

Near Quiet Oak Cove, Liberty Hill, TX 78642
Thomas L.

Thomas L.

Near W Palm Valley Blvd, Round Rock, TX 78664
Arthur B.

Arthur B.

WTW5800SW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating/spinning. Removed cabinet wrapper and motor. Found shaft at motor warn. Unit will need new motor. R/V for Thursday 6/21 per KC. All water connections were dry at time of service.

Near Private Rd 3435, Lampasas, TX 76550
Scott  M.

Scott M.

Arrived on site ,replaced front right roller . Unit is now able to be wheeled in and out without scratching floor further .no water leaks detected at time of service . Job complete .

Near Clary Way, Austin, TX 78723
Dona W.

Dona W.

High-360/low-316/high-380/low-330/high-365/low-320. Temperatures are roughly 345 degrees. Temperatures are to spec at this time. Did show customer how to calibrate oven. Customer states that it takes a little longer to cook recipes. Did not want adjustment at this time. All parms check good.

Near Holiday Creek Ln, Georgetown, TX 78633
Luis M.

Luis M.

Refrigerator-replaced starter to compressor

Near Gaelic Dr, Austin, TX 78754
Jonathan  S.

Jonathan S.

Whirlpool microwave model # WMH32519FB0. Clock display intermittently going out.

Near Village Commons Blvd, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for frosting in the freezer section. Found that a package of meat was too large for the pizza been and it was causing the doors not close properly last frost thing. All water connections were dry.

Near Camp Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Camp Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for frosting in the freezer section. Found that a package of meat was too large for the pizza been and it was causing the doors not close properly last frost thing. All water connections were dry.

Near Camp Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Skyline Rd, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the dishwasher dispenser due to the door latch being broken. I tested the unit and it operate as designed. No water leaks observed during service. Job completed.

Near S Ridge Cir, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

Kenmore dryer model# 110.72052100. Failure with dryer having long dry times.

Near Newbury St, Georgetown, TX 78626
Dona W.

Dona W.

Arrived on site for no cool conditions in freezer section. Upon arrival found unit is cooling properly in freezer, customer had 3 water bottles in freezer one on top shelf, middle shelf, and lowest shelf to check for freezing. All 3 bottles were frozen today. Temperatures in upper are 4 degrees, middle toggled between 4 and 3 and lowest point toggled between 1-2 degrees. Ran tests on thermostats both passed, unit is defrosting correctly. Frost pattern good. Customer stated that units ice was melting and on upper level was hawed. Lower region stayed frozen. Fans are working properly. Temps in fridge are good, seals are sealing tightly. Ice production is good. All tests check good, operating to spec at this time. All water connections dry. No problems at this time.

Near Rose Way Cir, Salado, TX 76571
Nathaniel B.

Nathaniel B.

Model WRF736SDAM14, Arrived on call for not making ice still, since prior repair, installed ice maker prior and installed permagum kit today, customer to allow for 24-48 hours for proper ice production. Unit had a full bin of ice when got to location. No water leaks after repair, call complete.

Near Cyril Dr, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WRF736SDAM14, Arrived on call for not making ice still, since prior repair, installed ice maker prior and installed permagum kit today, customer to allow for 24-48 hours for proper ice production. Unit had a full bin of ice when got to location. No water leaks after repair, call complete.

Near Cyril Dr, Hutto, TX 78634
Arthur B.

Arthur B.

WED72HEDW0 (Dryer) - Arrived onsite for customer complaint of dryer making loud noises when tumbling. Removed bulkhead and found dryer will need new drum rollers. Did not have dryer repair kit with call. Returning with kit. R/S for 6/22. Reassembled. Dryer vent and lint trap was clean of lint at time of service.

Near US-190, Kempner, TX 76539
Nathaniel B.

Nathaniel B.

Model WMH53520CS5, Arrived on call for power cord burned due to outlet bad, replaced filter board and power cord and tested and all checks good, customer did have outlet repaired above microwave, call complete.

Near Hyltin St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WMH53520CS5, Arrived on call for power cord burned due to outlet bad, replaced filter board and power cord and tested and all checks good, customer did have outlet repaired above microwave, call complete.

Near Hyltin St, Hutto, TX 78634
Paul R.

Paul R.

KitchenAid Dishwasher Model KDTE104ESS2. Arrived onsite for the dishwasher with the dispenser gasket is coming out. I replaced the dispenser in the dishwasher. There were no water leaks present at the time of service. Call complete.

Near Dunkeld Dr, Briarcliff, TX 78669
Jerry C.

Jerry C.

WRF555SDFZ05 Arrived to inspect ice in fc. I found the door hanging out at the top, not allowing the gasket to make contact with the cabinet. I removed ice from the air leak area and adjusted the door hangers to correct the gasket gapping. I lubricated the upper basket slides and tested the unit. Operational test good, no leaks observed during service.

Near Speidel Dr, Pflugerville, TX 78660
Dona W.

Dona W.

Arrived on site for lower wheels falling off, replaced 2 right hand side and left front wheels, left rear was still ok. Checked all other functions of unit. 3 wheels-30.12 a piece total parts-90.36 labor-wheel replacement-dw270-139.99 tax 19.00 total of-249.35 collected from check 9535 All water connections dry.

Near Lovie Ln, Georgetown, TX 78628
Arthur B.

Arthur B.

GD25DIXHW00 (SxS Refrigerator) - Arrived onsite to install icemaker to SxS refrigerator from prior tech’s diagnosis. Removed icemaker and installed new replacement. Reassembled. Tested unit. Unit called for water. No other issues found. All water connections were dry at time of service.

Near Horseshoe Bend Kempner, Copperas Cove, TX 76522
Nathaniel B.

Nathaniel B.

Model KUDS50FVSS0, Arrived on call for dishes not drying, found heating element js coming on drawing 9 amps on black wire at front of dishwasher, also found customer using to much rinse aid and liquid soap, customer to start with a table spoon of liquid and if still sudsing reduce to 1 teaspoon of liquid soap and rinse aid was set at 2 but then being customer is on a water softner i set it to 1, and it is mandatory to run hot water at sink before starting dishwasher, no water leaks at time of call. Call complete.

Near Hyltin St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model KUDS50FVSS0, Arrived on call for dishes not drying, found heating element js coming on drawing 9 amps on black wire at front of dishwasher, also found customer using to much rinse aid and liquid soap, customer to start with a table spoon of liquid and if still sudsing reduce to 1 teaspoon of liquid soap and rinse aid was set at 2 but then being customer is on a water softner i set it to 1, and it is mandatory to run hot water at sink before starting dishwasher, no water leaks at time of call. Call complete.

Near Hyltin St, Hutto, TX 78634
Kevin B.

Kevin B.

Arrived on site and found motor is running but dryer is not heating, disassembled dryer removing interior lint and found cut off has failed, after replacing cut off all function has returned to the dryer. In diagnostics there is Multiple saved error codes for restricted airflow, recommended to customer that vent to the exterior of the home be cleaned by a service in order to prevent issue from happening again. Job complete

Near Farm to Market 1626, Buda, TX 78610
Jerry C.

Jerry C.

WDF320PADB3 Arrived to inspect incorrect cycling. I found 4-3 stored in memory and during test mode, the unit filled, pulsed the motor momentarily and then resumed normal operation. I found the connector at the motor felt somewhat loose at initial removal. I ensured complete insertion and tested. I attempted to get the unit to fail through tripping the door switch and it operated as designed. I allowed the unit to till and run through two complete user mode sub-cycles and the issue appeared to be remedied. Operational test good, no leaks observed during service.

Near Kirtomy Loop E, Pflugerville, TX 78660
Dona W.

Dona W.

Arrived on site for noise when dispenser is turned on found, valve had come loose from rear behind cardboard protector, causing major noise when water was called for. Reattached valve and checked for noise, no noises found after valve had been reattached. All water connections dry.

Near Hobby St, Georgetown, TX 78633
Arthur B.

Arthur B.

GX5FHTXVB04 (French Door Refrigerator) - Arrived onsite for customer of French door refrigerator shuts on and off continuously. Found control in RC section flashing and start device clicking. Removed and replaced control and start device. Tested unit. Unit now powers on and cools as intended. Good frost pattern on evaporator. No other issues found. All water connections were dry at time of service.

Near Barrington Trail, Killeen, TX 76549
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the sensor and UI board and tested. Found that my average my temps of 320, 309, 410, and 359 is 349. Unit is operating as designed. I instructed the customer to wait an additional 15 mins once the unit beeps at 350 bake in order to give the unit a sufficient amount of time to evenly heat and to place the food at the center of the middle rack. Job completed.

Near Mandana St, Leander, TX 78641
Dona W.

Dona W.

Arrived on site for f5 error code on display, at arrival unit is not showing error. Ran unit at different temperatures numerous times trying to duplicate error. No error would reproduce. Unit is working to spec at this time. Collected 108.24 on card for diagnosis w0100.

Near Bella Vista Trail, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found L1 to neutral has 120 V and L2 to neutral has 120 V but L1 to L2 has 0 V. Recommended to homeowner that and electrician be consulted in order to correct the issue. Voltage to dryer will need to be 240 V in order to operate properly. No lint buildup in unit cabinet at time of service, job complete

Near E William Cannon Dr, Austin, TX 78744
Arthur B.

Arthur B.

WDF520PADM7 (Dishwasher) - Arrived onsite for customer complaint of dishwasher silverware basket tab broke off and will not close. Confirmed issues. Removed and replaced with new one. No other issues found. All water connections were dry at time of service.

Near W Vega Ln, Killeen, TX 76542
Thomas L.

Thomas L.

Near Kelly Cove, Leander, TX 78645
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Wedgewood Ln, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Wedgewood Ln, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Ashwood Dr, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Ashwood Dr, Elgin, TX 78621
Arthur B.

Arthur B.

WRX988SIBM01 (French Door Refrigerator) - Arrived onsite to install RF for gasket from prior tech’s diagnosis. Removed old gasket and installed new replacement. Used heat gun to form gasket to cabinet. Found no gaps. No other issues found. All water connections were dry at time of service.

Near Curtis Dr, Killeen, TX 76542
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found fresh for the temperature is 41–42, freezer temperature is reading between 5and 8° depending on location. Found that diffuser door is set at 4 1/2 and keeping most of the air from entering The fresh food section. Showed customer how diffuser operated and the differences between it and the thermostat. No water leaks from connections at time of service, job complete

Near US-290, Austin, TX 78735
Dona W.

Dona W.

Arrived on site to replace faulty capacitor and motor. Replaced both capacitor and motor, filled unit and found unit is now agitating, spinning and draining as mfg designed. All parms check good. All water connections dry.

Near Tradinghouse Creek St, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect dryer not drying. Upon further inspection, i placed my thermal couple inside the unit and turned it on and found that inside the unit was only 80 degrees. I verified voltage at the outlet and at the thermal block. I then verified ohms at the fuse, cutoff, thermostat. I found that the element was open. I removed and replaced the element and tested and the unit still did not hear up. I verified voltage at the timer and found none. I removed and replaced the timer and tested the unit and the unit still did not heat, it the drum is rolling. While the unit was on, I turned the temp knob and selected medium and then high temp and at that time, the element kicked on and the unit began to heat as designed. I taste the heat inside the unit and got 213 degrees. No lint observed during service, job completed.

Near E Crystal Falls Pkwy, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model MVWX655DW1, Arrived on call for unit is leaving brown stains on cloths, found under wash plate is clean, found discoloration is coming from the valve area can see in the the plastic housing of the valve coming from the black sticky pads from the valve housing, replaced valve with housing, also will need to order dispenser tray due to rusting on metal parts of it , no water leaks after repair, skyped office parts and talked to Susan and will reschedule for 6/22/18,

Near Aleppo Pine, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model MVWX655DW1, Arrived on call for unit is leaving brown stains on cloths, found under wash plate is clean, found discoloration is coming from the valve area can see in the the plastic housing of the valve coming from the black sticky pads from the valve housing, replaced valve with housing, also will need to order dispenser tray due to rusting on metal parts of it , no water leaks after repair, skyped office parts and talked to Susan and will reschedule for 6/22/18,

Near Aleppo Pine, Elgin, TX 78621
Brandon C.

Brandon C.

Arrived on site for ice not dispensing, found shaft needed to be adjusted, I adjusted the shaft, unit tested good.

Near Feritti Dr, Lakeway, TX 78734
Robert J.

Robert J.

JDB9000CWS2 Arrived on job to replace control. After replacement test operation. No leaks detected at time of service.

Near Enfield Rd, Austin, TX 78703
Connor M.

Connor M.

WRF767SDEM01 whirlpool refrigerator Arrived on site to test unit for not cooling well in ff section. Found severe frost build up on ff evap. Evap thermistor checks open. Will need harness kit with fan and thermistor. Customer does not have secondary fridge and cannot unplug to defrost. Requesting 2 hours due to large amount of frost build up. Susan approved 6/21

Near Summer Pointe, Buda, TX 78610
Dona W.

Dona W.

Arrived on site for high temps in ff section. Found evap cover caked with ice. replaced evap cover. Also found freezer is built up heavily with ice, replaced new door seal for freezer. User interface will not go into diagnostics and is not accepting all commands. Replaced user interface and control, verified operations all parms check good. Unit checks good. Water connections dry.

Near Saw Grass Cove, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Lakeshore Pointe, Leander, TX 78645
Thomas L.

Thomas L.

Arrived on site for dishwasher not washing. Started load. Wash pump non responsive. Replaced sump assembly. Washes well. Found all water connections were dry

Near Farm to Market Rd 1431, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect dishwasher upper rack falling. Upon further inspection, I found that the upper rack stops were missing. I inspected the tracks and found that they were functioning as designed. I installed the stop that was pre-diagnosed for this call and used one from my truck stock and tested the unit. Unit operates as designed. No water leaks observed during service.

Near Ida Grove Lane, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect washer lid glass separating. Upon further inspection, I found that the lid glass was separating from the lid from. I removed and replaced the lid and both hinges and tested unit. Unit operates as designed. No water leaks observed during service.

Near Ida Grove Lane, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect dryer door seal jointed. Upon further inspection, I found that the gasket on the inner door glass was not sealing properly. I removed and replaced the inner door a tested the unit and unit operates as designed. No lint observed during service.

Near Bended Knee Dr, Austin, TX 78717
Arthur B.

Arthur B.

WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer getting stuck in cycle. Did find unit was plugged into non grounded outlet. Was able to relocate plug to a grounded outlet. Calibrated unit. Unit calibrated successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. Advised customer on wear to keep unit plugged in. All water connections were dry at time of service.

Near Connell Dr, Killeen, TX 76543
Connor M.

Connor M.

ET1PHKXPQ01 whirlpool refrigerator Arrived on site to install heat probe. Unit had already been defrosted. Installed heat probe and tested unit. Unit working properly, no leaks detected.

Near Dale Dr, San Marcos, TX 78666
Robert J.

Robert J.

KSGG700ESS0 Arrived on job to replace control and fan. After replacement of parts test oven temperature good. No gas leaks detected. Job complete.

Near E Live Oak St, Austin, TX 78704
Nathaniel B.

Nathaniel B.

Model MMV4205FZ3, Arrived on call for microwave caught fire, found that only wave guide plate on inner microwave melted and found that mid level rack was used for only single level cooking and arked out to the cabinet and supports, called whirlpool tech line and talked to austin sr number 7722260415 and was transfered to master tech andrew then was transfered to saftey team and talked to anne , will need to order wave guide plate no damage behind wave guide plate and will need to order all supports and microwave paint and rack, skyped office parts and talked to tl and will reschedule for 6/25/18. Instructed customer not to run unit until repaired.

Near Hill St, Smithville, TX 78957
Nathaniel B.

Nathaniel B.

Model MMV4205FZ3, Arrived on call for microwave caught fire, found that only wave guide plate on inner microwave melted and found that mid level rack was used for only single level cooking and arked out to the cabinet and supports, called whirlpool tech line and talked to austin sr number 7722260415 and was transfered to master tech andrew then was transfered to saftey team and talked to anne , will need to order wave guide plate no damage behind wave guide plate and will need to order all supports and microwave paint and rack, skyped office parts and talked to tl and will reschedule for 6/25/18. Instructed customer not to run unit until repaired.

Near Hill St, Smithville, TX 78957
Arthur B.

Arthur B.

WED9200SQ0 (Dryer) - Arrived onsite for customer complaint of no heat from dryer. Removed access panel and found element broken. Removed element and installed new replacement. Reassembled. Tested unit. Unit heats and tumbled as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Mountain View Dr, Harker Heights, TX 76548
Jonathan  S.

Jonathan S.

Jenn-Air refrigerator freezer door popping opening when closing refrigerator door.

Near Clary Sage Loop, Round Rock, TX 78665
Kevin B.

Kevin B.

Arrived on site and found microwave center rack has already been removed by customer, explained how arcing can occur when center rack is used and recommended keeping it out of microwave to prevent sparking on the interior. All other functions are operating properly, job complete.

Near W Slaughter Ln, Austin, TX 78748
Kevin B.

Kevin B.

Arrived on site and found water inlet valve is noisy during ice tray fill, water dispenser valve does not make any excessive noise. Replaced water fill valve and noise when ice tray is filled is now normal, no water leaks from connections at time of service, job complete

Near Brodie Ln, Austin, TX 78748
Lou S.

Lou S.

arrived on site to inspect washer not spinning water out of clothing. Upon arrival, the customer advised that the unit was not getting all of the water out of the clothes. Upon further inspection, I found that the units model/serial numbers do not match the numbers on the ticket. The customer advised that Lowes replaced her old unit with this unit. I contacted the office MS and advised of the situation and MS advised that the customer would need to contact Lowes to create a dispatch for the new unit. I advised the customer of this issue and the customer advised that she would do such, but that the new unit has a five year extended warranty. I advised the customer that once she was able to get all the information cleared with Lowes that Lowes would need to contact our office to create a service ticket at which time we would come back and service the unit. No water leaks observed during service.

Near Pearson Ranch Rd, Austin, TX 78717
Arthur B.

Arthur B.

Arrived onsite to install parts to SxS refrigerator from prior tech’s diagnosis. Removed back panel and removed inverter and UI. Installed new replacements. Reassembled. Plugged unit in to test. Found unit will click on and off and will no stay running. Spoke with WPL Techline SR#7722260712 Kathy. Advised to check voltage at the red/white wires at inverter. Only getting 80V. Found main contact control is rear of unit is faulty. Techline also advised of control is that will complete issue.

Near Cayuga Dr, Harker Heights, TX 76548
Jerry C.

Jerry C.

WRS325SDHZ00 Arrived to inspect incorrect temperature within the rc. I placed my thermocouple at the middle of the unit and read a starting temperature of 48. The rc control was set at the lowest number of bars and the unit had shut off its compressor moments after my arrival. I moved the rc setting to 5 bars and the compressor engaged. Temperature rose to 49.8 and then started to lower at a slow and steady rate. After 12 minutes it had decreased to 47.8. I contacted Mark at the mfg tech line. I advised the tech of the discrepancy of the control operation being in reverse of the user manual instructions and he confirmed the error. We discussed replacing the damper and I advised the tech of some cabinet wiring issues before the damper plug.I removed the existing damper and replaced it with the new assembly, which included both thermistors. I verified the damper opening and closing and very good airflow. The customer will contact us if temperatures do not lower in the rc, after at least

Near Wild Turkey Ln, Georgetown, TX 78633
Thomas L.

Thomas L.

Near S Austin Ave, Georgetown, TX 78626
Jonathan  S.

Jonathan S.

Whirlpool Gas Oven model# WFG530S0EB1. Not maintaining correct temperatures in oven.

Near Othello Pl, Round Rock, TX 78665
Dona W.

Dona W.

Arrived on site for no ice production, found motor on ice maker stalled before harvest. Replaced ice maker, verified unit called for water, started ice production. All water connections dry. Reduced labor due to yelp customer by 20.00. Labor 149.99, part 103.62 tax 20.92 total 274.53 collected on card.

Near Coffee Mill Creek Rd, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found frost buildup in freezer has dissipated since the customer made the service call. Customer turned on humidity control for the mullian and that’s when they noticed the frost dissipate. Freezer is now clear and frost may have been due to a food item keeping the door open, or excessive humidity. No water leaks from connections at time of service, job complete.

Near Rancho Alto Rd, Austin, TX 78748
Daniel  A.

Daniel A.

MGDB850WL0 Dryer not heating properly/erratic time on display. Verified blower operation. Checked vent. Replaced thermistor/control board. Normal operation after service.

Near Whitestone Dr, Spring Branch, TX 78070
Nathaniel B.

Nathaniel B.

Model WDT920SADM2, Autho. WF7UB00EPL1, arrived on call for water flooded kitchen 2 times, only finding water coming from kitchen sink faucet not from under dishwasher see pics, ran dishwasher and found no leaks but did give customer instruction on soap and rinse aid use, customer not to use pack soaps, found dried water residue under dishwasher under float switch and cover sound damper, insulation behind cover of door is dry, customer to go to liquid soap with out rise aid additive and use rinse aid separately, liquid soap start with a tablespoon and then if still sudsing reduce to 1 tea spoon and rinse aid being customer is not on a water softener set rinse aid to 2, customer to contact plumber to repair kitchen sink faucet and or water line o rings that may be leaking, no water leaks from dishwasher, found that gasket for dishwasher dispenser is broken, Office will reschedule with customer due to after hours. See all pics if needed.

Near Belmont Stables Ln, Austin, TX 78728
Nathaniel B.

Nathaniel B.

Model WDT920SADM2, Autho. WF7UB00EPL1, arrived on call for water flooded kitchen 2 times, only finding water coming from kitchen sink faucet not from under dishwasher see pics, ran dishwasher and found no leaks but did give customer instruction on soap and rinse aid use, customer not to use pack soaps, found dried water residue under dishwasher under float switch and cover sound damper, insulation behind cover of door is dry, customer to go to liquid soap with out rise aid additive and use rinse aid separately, liquid soap start with a tablespoon and then if still sudsing reduce to 1 tea spoon and rinse aid being customer is not on a water softener set rinse aid to 2, customer to contact plumber to repair kitchen sink faucet and or water line o rings that may be leaking, no water leaks from dishwasher, found that gasket for dishwasher dispenser is broken, Office will reschedule with customer due to after hours. See all pics if needed.

Near Belmont Stables Ln, Austin, TX 78728
Joseph C.

Joseph C.

WRB322DMBW00 Arrived on site for “no cool and no ice” complaint. Per my previous diagnosis, removed and replaced ice maker and evaporator fan. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Ed Bluestein Blvd, Austin, TX 78723
Nathaniel B.

Nathaniel B.

Model LGGF3042KFN, Arrived on call for f10 and f13 error, replaced sensor probe and control and tested and all checks good, oven preheated to 350 and no error codes returned and all burners on top are working, control 113.55, probe 42.96, labor 90.00, service fee was paid prior, which = 246.51 plus tax 20.34 which = 266.85, collected this remaining balance, call complete, no gas leaks after repair, call complete.

Near Acanthus St, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model LGGF3042KFN, Arrived on call for f10 and f13 error, replaced sensor probe and control and tested and all checks good, oven preheated to 350 and no error codes returned and all burners on top are working, control 113.55, probe 42.96, labor 90.00, service fee was paid prior, which = 246.51 plus tax 20.34 which = 266.85, collected this remaining balance, call complete, no gas leaks after repair, call complete.

Near Acanthus St, Pflugerville, TX 78660
Arthur B.

Arthur B.

MEDE300VF0 (Dryer) - Arrived onsite for customer complaint of dryer not starting and made “POP” sound. Removed top, found control relay shorted out and burnt. Unit will need control to complete repair. Ordering new element and cutoff just in case shorted element. R/V set for Thursday 6/21 PM. Unit unplugged at this time.

Near Melanie Dr, Killeen, TX 76542
Paul R.

Paul R.

Whirlpool Dishwasher Model WDT970SAHZ0. Arrived onsite for the dishwasher that the spray arm fell off. I replaced the upper wash arm that was found defective on the previous visit. There were no water leaks present at the time of service. Call complete.

Near Jacks Pass, Austin, TX 78734
Paul R.

Paul R.

Near Jacks Pass, Austin, TX 78734
Dona W.

Dona W.

Arrived on site for no cool condition. Found compressor not turning on, found voltage from control to inverter but no voltage to compressor. Unit needed new inverter. Replaced inverter, compressor started up. Temperatures starting to drop. Fans working correctly no abnormal noise on valve pressure is correct, all water connections dry.

Near Pegram St, Holland, TX 76534
Nathaniel B.

Nathaniel B.

Model WED4815EW1, Arrived on call for dryer not starting at all, found outlet power is good, found fuse open, element and high limit / cut off check all good, replaced fuse and tested and dryer is know heating, call complete, dryer vent is clear.,

Near Fallsprings Way, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WED4815EW1, Arrived on call for dryer not starting at all, found outlet power is good, found fuse open, element and high limit / cut off check all good, replaced fuse and tested and dryer is know heating, call complete, dryer vent is clear.,

Near Fallsprings Way, Manor, TX 78653
Joseph C.

Joseph C.

WRT311FZDW00 Arrived on site for “no ice production” complaint. Inspected unit and found evaporator fan blowing too slow. Installed fan kit and caulked seams. Unit is performing as designed. No leaks detected, at time of service.

Near Fitzgibbon Dr, Austin, TX 78725
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Thomas L.

Thomas L.

Hinge on left side of oven door is stuck inside and door is not attached on that side

Near Lewisville Lane, Georgetown, TX 78628
Robert J.

Robert J.

WFE540H0ES0 Arrived on job for complaints of temperature on burner not regulated. Found switch not allowing low temp. Replaced switch and test operation normal.

Near Triboro Trail, Austin, TX 78749
Arthur B.

Arthur B.

DU915PWPS0 (Dishwasher) - Arrived onsite to install part to dishwasher from prior tech’s diagnosis. Removed warn door seal and deflector tabs. Installed new replacement. Tested unit. Found no leaks. No other leaks found at this time. All water connections were dry at time of service.

Near Rolling Hills Dr, Killeen, TX 76543
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Arthur B.

Arthur B.

VBXR1070W0WW (Hotpoint Front Load Washer) - Arrived onsite to remove and replace drain pump on top load washer from prior tech’s diagnosis. Removed front panel and removed faulty drain pump. Installed new replacement. Reassembled. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Spring Rose Cir, Killeen, TX 76543
Thomas L.

Thomas L.

Near Talon Grasp Trail, Leander, TX 78641
Thomas L.

Thomas L.

Near Talon Grasp Trail, Leander, TX 78641
Thomas L.

Thomas L.

Near Talon Grasp Trail, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model WED8500DW3, Arrived on call for the dryer not coming on at all, found no power at the outlet, found breaker for dryer on outside of the house was tripped, tripped power back on and unit is know running and heating, checked for error codes and only got f4 e2 which is a heater 2 failure or connector problem, f2 e1 which is a display key stuck, found no keys sticking in diag. On display key pad, checked heating element and is not shorted and is getting correct voltage to it and is not grounding out, also connections are good at main control and outlet and terminal block voltage check good when moving plug, must have been a regulation in voltage which caused the breaker to trip on outside of the house, if breaker trips again customer to have breaker tested by a electrician, no parts needed,

Near James Garfield St, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WED8500DW3, Arrived on call for the dryer not coming on at all, found no power at the outlet, found breaker for dryer on outside of the house was tripped, tripped power back on and unit is know running and heating, checked for error codes and only got f4 e2 which is a heater 2 failure or connector problem, f2 e1 which is a display key stuck, found no keys sticking in diag. On display key pad, checked heating element and is not shorted and is getting correct voltage to it and is not grounding out, also connections are good at main control and outlet and terminal block voltage check good when moving plug, must have been a regulation in voltage which caused the breaker to trip on outside of the house, if breaker trips again customer to have breaker tested by a electrician, no parts needed,

Near James Garfield St, Manor, TX 78653
Scott  M.

Scott M.

Arrived on site for squeaky dryer . Found idler pulley wheel beginning to fail , belt was starting to groove it . Used all of repair kit ,replaced belt rollers and pulley . Cleaned out some lint from inside . Unit now is quiet . Repair kit 52.53, labor 179.99. Collected 251.70 cc unit free from lint at time of service . Job complete .

Near Argos Ln, Austin, TX 78759
Jerry C.

Jerry C.

WRB322DMBM00 Arrived to inspect ice within fc. I found the fc door slides hanging on the upper wire basket. I removed the assembly and corrected fitment issues and reinstalled. The door worked as designed and no longer hung up. I leveled the chassis and squared it with the door. Operational test good, no leaks observed during service.

Near Hi-Line Dr, Buchanan Dam, TX 78609
Paul R.

Paul R.

Whirlpool Refrigerator Model WRF535SWHZ00. Arrived onsite for the refrigerator with a no ice condition. Ms stated that the icemaker worked a while after I left on the first visit but quit working again. I replaced the freezer light switch that was diagnosed as defective on the first visit. The icemaker immediately went into a harvest. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Ponte Tresa Way, Spicewood, TX 78669
Dona W.

Dona W.

Arrived on site for chirping noise, upon arrival. Customer had turned machine off for 2-3 days and restarted the day before we arrived. Unit started cooling, making ice, and there was no more chirping. Checked temperatures in fridge and freezer. Checked airflow in both ff and freezer section. Checked door switches both check good. Customer will monitor unit for any abnormal noises. No issues at this time. Unit has been running for over 24 hours with no issues. Symptoms are pointing to control kit, but unit is not failing at this time. All water connections dry.

Near Fairway Cir, Salado, TX 76571
Thomas L.

Thomas L.

Don site for no cool condition. Freezer evaporator totally frozen over. Enter diagnostics step 101 and turned on defrost cycle. By metal clothes but heater never energized. Will order heater. Jordan assisted.

Near High Lonesome, Leander, TX 78641
Jonathan  S.

Jonathan S.

Whirlpool microwave model # WMH53521HB0. No power at unit.

Near Autumn Sage Way, Pflugerville, TX 78660
Arthur B.

Arthur B.

GD5RHAXNT00 (SxS Refrigerator) - Arrived onsite to install ice dispenser from my prior rediagnosis. Removed ice dispenser motor and installed new replacement. Reassembled. Ice maker dispenses as intended. No other issues found. All water connections were dry at time of service.

Near Sundown Dr, Killeen, TX 76543
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the broil element. Tested the unit and unit operated as designed. Job completed.

Near Silver Creek Dr, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect range oven light burnt out. Upon arrival, the customer advised that the light bulb inside the oven had burnt out and broke and was stuck inside the housing. Upon further inspection, I found that the base of the light bulb had broken off inside the housing. I attempted to remove the base but was unable to. I removed and replaced the housing and installed a new light bulb. I tested the unit and it operated as designed. No gas leaks detected during service. Job completed.

Near Silver Creek Dr, Leander, TX 78641
Joseph C.

Joseph C.

NTW4516FW2 Arrived on site for “not spinning/wet clothes, at end of cycle” complaint. Per my previous diagnosis, removed and replaced lid switch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.

Near Heflin Ln, Austin, TX 78721
Robert J.

Robert J.

GGG390LXS05 Arrived on job to replace valves for right rear, center, and front left. Check for gas leaks non found. Test burners all good.

Near Webberville Rd, Austin, TX 78702
Kevin B.

Kevin B.

18 9:48: KB there 6/18 MON, 9:02 to 9:38, Arrived on site and inspected refrigerator and found a large amount of ice blocking fresh food he evaporator, took one picture. Showed customer refrigerator defrost waiver and discussed amount of time it will take for this much ice to melt. Fresh food thermistor will need to be replaced and also bring back pantry shelf handle. No water leaks from connections at time of service.; ordrng 1 WPW10510417 (front-pan), snapped 3 QuickPics

Near Escabosa Dr, Austin, TX 78748
Nathaniel B.

Nathaniel B.

Model WFE515S0ES0, Arrived on call for range not working, from prior techs diag. Found shorted element and infinite switch, replaced left front burner and infinite switch and put new contacts on 2 wires that were just burned at the contacts, tested all burners and all are working on high and medium and low, all checks good, call complete.

Near Ninole Ct, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WFE515S0ES0, Arrived on call for range not working, from prior techs diag. Found shorted element and infinite switch, replaced left front burner and infinite switch and put new contacts on 2 wires that were just burned at the contacts, tested all burners and all are working on high and medium and low, all checks good, call complete.

Near Ninole Ct, Bastrop, TX 78602
Joseph C.

Joseph C.

KDTE104ESS3 Arrived on site for “leaking from bottom of door” complaint. Inspected unit and found upper rack tracks faulty. Removed and replaced upper rack tracks. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near E 47th St, Austin, TX 78751
Jerry C.

Jerry C.

WRT311FZDW01 Arrived to inspect no ice. I found the water supply in the off position and after correcting, the ice maker filled as designed during manual harvest. Operational test good, no leaks observed during service.

Near Long Mountain Dr, Burnet, TX 78611
Arthur B.

Arthur B.

NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating. Ran diagnostics and found lid latch clicks continuously. Found unit will need control and lid latch to complete repair. R/V scheduled for 6/21 per SW. Customer needs 6/22. R/S for that date. All water connections were dry at time of service.

Near Steve Ave, Killeen, TX 76543
Paul R.

Paul R.

Whirlpool Washer Model WFW9150WW00. Arrived onsite for the washer not advancing in the cycle. I replaced the cold water valve that was diagnosed as defective on the previous visit. I ran the auto diagnostics cycle and found the unit working as designed. There were no water leaks present at the time of service. Call complete.

Near Acapulco Dr, Lakeway, TX 78734
Leonardo C.

Leonardo C.

KitchenAid range buttons not working model: KSIB900ESS1. Arrived on site to test unit for panel not working. Test unit and found bad control panel. Replaced panel test unit and unit test good heated oven to 350 and it took 14 minutes which is with in the time it would take to pre heat job complete

Near Poncha Pass, Austin, TX 78749
Dona W.

Dona W.

Arrived on site for unit not drying clothing, found household ducting is blocked off, not allowing for air flow recirculation. Verified ducting In unit is clear, verified temperatures check good. Instructed customer to get ducting professionally cleaned. All parms check good.

Near Stacey Cove, Georgetown, TX 78628
Jerry C.

Jerry C.

WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.

Near Co Rd 141, Burnet, TX 78611
Jerry C.

Jerry C.

Near Co Rd 141, Burnet, TX 78611
Jerry C.

Jerry C.

WRS588FIHZ00 Arrived to inspect noise. The unit was vibrating from the lower back of the compressor area. I found the wiring for enter laid over the plastic box and causing the noise. I re-routed the wires and adjusted adjacent tubing. I tested the unit through service test mode and found the issue corrected. I squared the cabinet and leveled the doors. Operational test good, no leaks observed during service.

Near Co Rd 141, Burnet, TX 78611
Lou S.

Lou S.

arrived on site to inspect cooktop flames too high on one side. Upon further inspection, I found that the burner caps were not seated on the burner heads properly. I instructed the customer on how to properly seat the burner caps to eliminate the high flame coming from the burner. I instructed the customer on proper cleaning and how to remove the middle burner using a torque driver. No gas leaks detected during service. Job completed.

Near Brome Dr, Leander, TX 78641
Arthur B.

Arthur B.

110.61912200 (Dryer) - Arrived onsite to remove and replace door switch from prior tech’s diagnosis. Removed broken door switch and installed new replacement. Reassembled. Tested unit. Unit now turns on and off as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Cr 3432, Lampasas, TX 76550
Jonathan  S.

Jonathan S.

Whirlpool washer model #CAE2745FQ0. Not completing spin cycle.

Near S Mays St, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model KRFF302ESS01, Arrived on call for thumping and hammering noise from fridge, found customer had video of noise and noise is coming from the damper control, will need damper control, called shana in parts and will reschedule for 6/20/18, no water leaks at time of call. 6/20/18 customer has to leave at 3:30 pm so if possible early morning appointment.

Near Herron Trail, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model KRFF302ESS01, Arrived on call for thumping and hammering noise from fridge, found customer had video of noise and noise is coming from the damper control, will need damper control, called shana in parts and will reschedule for 6/20/18, no water leaks at time of call. 6/20/18 customer has to leave at 3:30 pm so if possible early morning appointment.

Near Herron Trail, Bastrop, TX 78602
Dona W.

Dona W.

Arrived on site for unit leaking, found from install or delivery that water inlet was not attached to unit on left hand side,was laying underneath machine. Unit appears to have been forced into cabinetry, water inlet nut was laying inside unit. Not attached allowing for water to come out underneath dishwasher. Reattached water Inlet and verified unit is filling and is not leaking any longer. Unit is in a non occupied home. Took pictures of cabinetry from builder install. Where side mounts are, cabinetry is scuffed also took pictures of lower part of unit cabinetry. All parms check good. All water connections dry. Turned off power and turned off water.

Near Cattleman Dr, Georgetown, TX 78633
Jerry C.

Jerry C.

MVWB835DW1 Arrived to inspect vibration. I found F0E5! Off balance load stored within memory. I entered manual spin and found the unit operating within mfg specifications, however there were non-factory vibration pads installed under the unit’s feet, causing above normal movement of the chassis, due to increased vertical spring. I removed the isolator and tested. The operation of the unit was much better and I found it required basket centering. After centering the rotating mass I re-calibrated the machine and tested. Operational test good, no leaks observed during service. Drain safety strap added.

Near Antler Run, Kingsland, TX 78639
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the dryer kit. Tested unit and unit tested good. No lint observed during service. Job completed.

Near Molly Ln, Leander, TX 78641
Thomas L.

Thomas L.

Arrived on site for ice build up on fan, removed cover found ice drips on fan dripping from ice maker fill tube that wasn’t aligned. All water connections were dry Apt 7210

Near Ridgeline Blvd, Cedar Park, TX 78613
Arthur B.

Arthur B.

WTW8500DC0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycle when towels are loaded. Ran diagnostics and found error code F0E5, F0E3. Also found dispenser full or old soap. Clean out dispenser and ran calibration 052. Unit completed successfully. Advised customer on how to load unit and also clean dispenser once a month. No other issues found. All water connections were dry at time of service.

Near Co Rd 4930, Kempner, TX 76539
Thomas L.

Thomas L.

Replaced gaskets as they were leaking cold air and causing condensation and icing. All water connections were dry.

Near Fossmoor St, Austin, TX 78717
Leonardo C.

Leonardo C.

Whirlpool dishwasher not starting model: WDF310PAAB4. Arrived on site to test unit for not starting. Found unit getting 120v but board not responding. Replaced board test unit and unit test good job complete no leaks present unit washing and draining correctly.

Near Winter Haven Rd, Austin, TX 78747
Dona W.

Dona W.

Arrived on site for no dry condition. Found no rinse aid in dispenser. Showed customer how to fill and set rinse aid dispenser. Ran unit through diagnostics cycle and found no errors. Ran unit through diagnostics with amp clamp and found all parms checked good.pump is running correctly, heater is turning on, drawing around 6.1 amps through cycle. Verified household water temperature is up to temp found at 128 degrees. Instructed customer to run sink water for 2 minutes before cycle and to make sure rinse aid is being used. All parms check good. All water connections dry.

Near Cypress Springs Way, Georgetown, TX 78633
Dona W.

Dona W.

Arrived on site to replace ignitor harness, replaced right front igniter harness. Verified unit is igniting all times. Checked all other burners are sparking and lighting and all check good.

Near Cypress Springs Way, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

Maytag oven model# MEW7527DH. Not maintaining correct temperatures.

Near London Ln, Georgetown, TX 78626
Arthur B.

Arthur B.

RF265LXTY3 (Freestanding Range) - Arrived onsite to install RF switch from my prior visit’s diagnosis. Removed back cover and removed faulty RF infinite switch. Installed new replacement. Reassembled. Tested unit. All elements cycles as intended. No other issues found.

Near Ridgeline Rd, Copperas Cove, TX 76522
Jerry C.

Jerry C.

JJW8130DDS Arrived to inspect control issues. The customer described an issue where the unit started repeatedly clicking and there was loss of DRO. I removed the control and tested voltages, inspected wiring and connectors and found no signs of any problems. I advised the customer the description appears to be possibly heat related and/or a fracture of conductors or components within the control board itself and recommended replacement. I removed and replaced the control and tested the unit. Operational test good.

Near Lighthouse Dr, Horseshoe Bay, TX 78657
Leonardo C.

Leonardo C.

Whirlpool range taking long to pre heat model: GFE461LVS0. Arrived on site to test unit for oven taking to long to preheat. Test unit and 350 and unit took 18 minutes which is in range of the correct time to pre heat. Found customer using foil paper at bottom of oven making the heat get blocked by foil paper. Advised customer to remove foil to let the heat go up. Job complete

Near Derby Downs Dr, Austin, TX 78747
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found a large amount of ice blocking fresh food he evaporator, took one picture. Showed customer refrigerator defrost waiver and discussed amount of time it will take for this much ice to melt. Fresh food thermistor will need to be replaced and also bring back pantry shelf handle. No water leaks from connections at time of service.

Near Branchwood Dr, Austin, TX 78744
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the third level tracks and middle rack stops. Tested unit and unit operated as designed. No water leaks observed during service. Job completed.

Near Lavon Bend, Austin, TX 78717
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the TOD and tested the unit. Unit heated and operated as designed. Job completed.

Near Lavon Bend, Austin, TX 78717
Joseph C.

Joseph C.

WDF520PADB7 Arrived on site for “not draining” complaint. Per my previous diagnosis, removed and replaced drain hose, and drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Colinton Ave, Austin, TX 78754
Paul R.

Paul R.

KitchenAid Dishwasher Model KDTE404DSS0. Arrived onsite for the dishwasher that shuts down in the middle of a cycle and the dispenser won’t take in rinse aid. I replaced the dispenser and the vent fan that were diagnosed as defective on the previous visit. I tested the unit in the diagnostics cycle and it worked as designed. There were no water leaks present at the time of service. Call complete.

Near Emerald Ridge Dr, Austin, TX 78732
Thomas L.

Thomas L.

Arrived on site for noice condition. Found open harness in door at icemaker and open inlet valve coil. All water connections were dry.

Near Sea Ash Cir, Round Rock, TX 78681
Connor M.

Connor M.

WED94HEXL0 whirlpool dryer Service not listed minor-129.99 arrived on site to test unit for noise during operation. Found noise rhythmic with drum rotation. Disassemlbed unit and lubricated all components. Found lint buildup in dryer. Cleaned with vacuum. Customer either needs dryer repair kit or possibly a drum. If customer calls back please prescreen dryer repair kit. Collected for service not listed minor. Made customer aware of their venting issue and to have them cleaned. Informed them of potential fire hazard.

Near Dittlinger St, New Braunfels, TX 78130
Connor M.

Connor M.

WTW5000DW0 whirlpool washer Installed all parts and tested unit. Unit performing properly on all cycles. No leaks detected.

Near Dittlinger St, New Braunfels, TX 78130
Dona W.

Dona W.

Arrived on site for no agitation, found wash plate is not worn down smooth and is not grasping on to gearcase. Replaced washplate, filled and agitated normally unit checks good. All water connections dry.

Near Ridgeview Dr, Temple, TX 76502
Lou S.

Lou S.

arrived on site to install previously ordered and diagnosed parts. As I began to install the sump/motor assembly, I noticed that the part I had did not have the diverter on it. I checked the part number and found that I have part number ending in 5157 and the part previous tech was part number ending in 5057. The customer tag on the box showed part number 5057, but actually was 5157. I contacted SW at the office and advised of my situation and she advised that the actual part ending in 5057 was at the office and she was placing it to the side for me. I advised the customer of the situation and they were in an agreement for me to go pick up the part and come back. I returned with the correct sump/motor assembly and installed the part. I tested the unit in diagnostics and the operated as designed. I placed the fasteners, that were ordered, onto the kick panel as well. No water leaks observed during service. Job completed. I am returning the part number ending in 5157 to the office on Mo

Near Lobelia Dr, Cedar Park, TX 78613
Dona W.

Dona W.

Arrived on site for no spin condition, checked unit in diagnostics, found no error codes. Had customer load unit with clothing and ran through a quick wash. Unit ran through full cycle. Drained and spun out clothing. No noise on bearing. All parms check good no problems with unit. No errors. All water connections dry. Will need authorization for return visit on 6/16/18. Discussed with Sarah. From 6/13/18. Cnotes

Near Ridgeview Dr, Temple, TX 76502
Lou S.

Lou S.

Arrived on site to inspect dishwasher not draining. Upon further inspection, I attempts to turn the drain pump on by pressing the cancel button, but the drain pump did not come on. I removed the water from inside the unit tub and removed and replaced the drain pump and tested. Drain pump actuated, but is still not draining the water. I checked the flapper in the drain tube and it was not obstructed. I believe that the drain tube is blocked somewhere in the tube. I vacuumed the water out of the unit. Office to order drain pump and drain tube and schedule return service. No water leaks observed during service.

Near Hoot Owl Ln S, Leander, TX 78641
Daniel  A.

Daniel A.

MVWX655DW0 Not agitating. Defective wash plate. Replaced wash plate. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Near Park St, Seguin, TX 78155
Dona W.

Dona W.

Arrived on site for no ice production, found temperatures at 38 in fridge and 4 degrees in freezer. Temperatures check correctly. Ran unit through test 4 found evaporator motor turning on. Ran test 36 for ice box fan and unit is running. Found control not sending proper voltage to ice maker. Ice maker motor is not finishing harvest. Replaced ice maker and control. Unit now has no errors. Harvest completed cycle. Unit called for water. All water connections dry.

Near Saunooke St, Harker Heights, TX 76548
Connor M.

Connor M.

W5CG3024XS01 whirlpool cooktop Arrived on site to install parts for repair. Installed valve and harness. Unit working properly.

Near Harris Dr, Austin, TX 78737
Lou S.

Lou S.

arrived on site to inspect refrigerator lie maker not working and ice buildup. Upon further inspection, I found a large block of ice on the rc Evap cover which was keeping the crisper from closing all the way. Also found a small amount of ice on the fc evaporator. Advised the customer that they would need to defrost the unit before I could go any further with repair due to possible damages to the unit. I explained the waiver of damages from defrosting the refrigerator and had the customer sign the waiver. I advised the customer to pull the unit from the wall and place several towels around the unit to catch any water runoff and to use a wet vac to suck up any water. Office to order rc Evap harness and support and fc thermistor cover and scheduled return service for 06/21/18 SW. No water leaks observed during service.

Near Nogales Ln, Leander, TX 78641
Dona W.

Dona W.

Arrived on site to install start device, harness, capacitor, and thermostat. When unit was unplugged compressor is knocking heavily. Held hand on compressor that was extremely hot making sure that compressor was not touching anything that could cause knocking noise. Internals of compressor are knocking heavily. Will need 2 hours and authorization. Cnotes. All water connections dry. Discussed with Chase.

Near Alvin Dr, Killeen, TX 76542
Connor M.

Connor M.

KSCS25INSS01 kitchenaid refrigerator Emitter kit-179.82 RF320-159.99 arrived on site to test unit for no ice production. Found ice level optics not reading when ice bin is empty. Will need to replace. Sw approved 6/20

Near Hawthorne Loop, Driftwood, TX 78619
Dona W.

Dona W.

Arrived on site for no cool condition in fridge and freezer icing up. Found fan motor in freezer is working but was blocked off by styrofoam behind evaporator cover, not allowing for cool in fridge or cooling in upper freezer. Removed styrofoam and defrosted freezer. Found airflow to refrigerator blowing after placing styrofoam where it belonged. Temperatures dropping in fridge. Instructed customer to wait 24 hours before loading unit. All water connections dry.

Near Lavender Ln, Killeen, TX 76549
Connor M.

Connor M.

KRFF507ESS01 kitchenaid refrigerator Arrived on site to test unit for no ice production. Found ice maker error code. Ordering ice maker for return. Sw approved 6/20

Near Hawthorne Loop, Driftwood, TX 78619
Lou S.

Lou S.

arrived on site to inspect upper oven not working. Upon arrival, the customer advised that the upper oven of the wall unit has not worked in a few months. He advised that another technician from another company inspected the unit one week ago and advised that the terminal block was bad and could not repair at the time. I turned the unit on and the unit fan came on and the unit began to heat. I turned the unit off and turned the power off at the breaker box; however, when I began to inspect the unit, I found that the unit still had power to it. I verified that the breaker was in the off position and checked the unit again, at which time, I verified voltage at the terminal block and it read red/black 250 volts, red/white and black/white 125 each. I verified ohms at the TOD and elements. I tested the unit using my thermal couple and my readings were an average of 348. I advised the customer of my findings. Also, I advised the customer that when the unit says its preheated at 350 degrees t

Near Rio Verde Dr, Leander, TX 78641
Connor M.

Connor M.

WRB322DMBB whirlpool refrigerator Labor-129.99 part 73.89 arrived on site to test unit for intermittent cooling issue in fresh food section. Customer stated freezer is never affected when this happenes. Fan checks fine. Damper control operating very loudly and likely getting stuck closed. Replaced and tested unit. Unit working properly, no leaks detected.

Near Flaming Cliff Rd, Wimberley, TX 78676
Dona W.

Dona W.

Arrived on site for no ice production and no water on door. Found household water shut off, turned water back on and found water is now working on the door. Ran test 57 for ice harvest. Unit completed cycle. Ran test 56 found no errors. Let unit cycle, and ice maker called for water. Found left side of freezer door not completely sealing. Will need to replace freezer gasket. Sarah assisted with reschedule and parts. All water connections dry.

Near Curtis Dr, Killeen, TX 76542
Nathaniel B.

Nathaniel B.

Model WMH73521CS3, Autho. WEY1SEXEP1, Arrived on call for unit is completely dead, installed fuse and switches and interlocks and tested and did not pop the fuse but is still not heating but switches were bad it is what caused the fuse to pop found that unit will need transformer, magnatron, cap, mag, and diode, service fee was collected prior, remaining labor mw210 95.00 magnetron replacement and mw110 40.00 which =135.00 plus tax 11.14 which = 146.14, customer agreed to est., collected remaining balance of 146.14, installed parts and tested and all checks good, unit is heating know. Call complete.

Near Belmont Stables Ln, Austin, TX 78728
Nathaniel B.

Nathaniel B.

Model WMH73521CS3, Autho. WEY1SEXEP1, Arrived on call for unit is completely dead, installed fuse and switches and interlocks and tested and did not pop the fuse but is still not heating but switches were bad it is what caused the fuse to pop found that unit will need transformer, magnatron, cap, mag, and diode, service fee was collected prior, remaining labor mw210 95.00 magnetron replacement and mw110 40.00 which =135.00 plus tax 11.14 which = 146.14, customer agreed to est., collected remaining balance of 146.14, installed parts and tested and all checks good, unit is heating know. Call complete.

Near Belmont Stables Ln, Austin, TX 78728

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