Near Pflugerville, TX 78660
Cliff
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WZF34X20DW01
Arrived on site to replace compressor and evaporator for refrigerator. Upon installing compressor tested it and found compressor not moving gases properly. Suction line is blowing out instead of pulling gas in. Compressor will need to be re-ordered along with filter dryer and process stub. Office will need to set a return appointment for three hour job in case problem reoccurs as at that point tech line will need to be called.; ordrng 1 3HOURJOB (3 HOUR JOB. ) and 1 W10750851 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Austin, TX 78735
Luis
Job Details:
01/30/2020
ICE MACHINE KITCHENAID KUID508ESS1
Arrived on site for no ice. Ran diagnostics weak water flow with filter in or out,diagnosed faulty water valve. Installed a new water valve ran diagnostics good water flow,unit passed all other diagnostics.
Near Austin, TX 78754
Scott
Job Details:
01/30/2020
DRYER WHIRLPOOL WGD4850HW0
"Arrived on site for long dry times . Found door wouldn’t stay closed ( no heating issues ) . Found front panel and inner door warped . Ordering font panel , hinges ,inner door and catch . No lint build up at time of service . Please call to set return .; ordrng 1 279740 (panel) and 1 WP3389441 and 1 WP695737 (door) and 1 WP8066056 (hinge-door) and 1 WP8066057 (hinge-door)"
Near Austin, TX 78745
Kevin
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04
"Arrived on site and inspected refrigerator and found very little frost pattern showing on evaporator, sent pic to LM. A new evaporator is needed to correct the issue. No water leaks detected at time of service.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
Near Leander, TX 78641
Lou
Job Details:
01/30/2020
COOKTOP WHIRLPOOL WCG55US0HS00
arrived on site to inspect cooktop grates. Found that the left grate is badly warped and pots(pans don’t sit on the grate well. I am ordering the grate kit and having it shipped directly to the customer per MS approval. Tested the unit and it’s operating as designed. No gas leaks detected during service.; ordrng 1 W11214957 (GRATE KIT D2CMS APPROVED)
Near Georgetown, TX 78633
James
Job Details:
01/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site and found unit operating properly. Previous company installed tap on low side line. Checked controls for visible failures. Unable to to find visual failure. No recommended repair due to unit operating properly at time of service.
Near San Marcos, TX 78666
Robert
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
Arrived onsite for refrigerator water dispenser and the door not working correctly. Upon inspection we found found that the water filter was clogged and the door was out of alignment. Re aligned door and tested functionality everything is working properly. Complete
Near Robinson, TX 76706
Jonathan M
Job Details:
01/30/2020
WASHER WHIRLPOOL MVWB835DW4
"Arrived on site for washer that had a low flow error code on it. Inspected unit and work area. Placed in in the service diagnostics mode and found an F8 E1 (long/no fill) and F3 E2 (inlet water temperature fault) codes. Tested unit in service diagnostics auto test and found the water pressure weak into the unit. Replaced the water valve and tested unit, the unit worked as designed. Call complete."
Near Buda, TX 78610
Leonardo
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Near Georgetown, TX 78626
Al
Job Details:
01/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
Arrived to paint thecabinet with touch up paint.Applied paint to all affected areas.Customer told to wait approximately 24 hours before using the unit.Job complete.
Near Austin, TX 78703
Jacob
Job Details:
01/30/2020
WASHER WHIRLPOOL WFW5090JW0
Arrived onsite to replace control board. Ordered by previous tech. Replaced control board. Tested unit. Unit test good. Job complete
Near Georgetown, TX 78633
Al
Job Details:
01/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01
Arrived to install previously ordered part.Removed and replaced the fan motor and reassembled the unit and unit began operating as designed.Customer satisfied.Job complete
Near Blanco, TX 78606
Brandon
Job Details:
01/30/2020
ICE MACHINE KITCHENAID KUIX505ESS2
"Arrived on site for customer complaint of ice machine powering on and off. Found unit had a drain pump, and the power from the drain pump to the ice machine was intermittent. They were set up for a gravity drain, but the gravity drain was set directly under the center of the unit. I explained to customer they didn’t need the external drain pump and could just use the gravity drain.
Near Austin, TX 78733
Luis
Job Details:
01/30/2020
ICE MACHINE KITCHENAID KUIO18NNZS0
"Arrived on site for no ice. Ran diagnostics good water flow,pumps running,compressor didn’t power on extremely hot in compressor area,checked voltage good voltage to fan,fan not powering on causing unit to overheat in compressor compartment. Let unit sit off ran diagnostics compressor powered on no fan diagnosed unit will need a new condenser fan motor.
Near Georgetown, TX 78633
James
Job Details:
01/30/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04
Arrived on site and tested operation. Found components functioning properly in diagnostics but the broiler does not come on durning pre heat of bake cycle. Customer having issue of baked good being over done on the bottom and under cooked on top. Unit will require new ui and control to repair. ; ordrng 1 W10864182 (panl-cntrl)
Near Austin, TX 78750
Paul
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL KDPE234GPS0
"Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the door hinges, left rail, and the adjusters. The door closes correctly and the upper rail works as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details:
01/30/2020
MICROWAVE WHIRLPOOL WMH73521CS1
"arrived on site to inspect microwave noises. Upon further inspection, I placed a glass of cold water into the unit and tested for 30 seconds. As soon as I turned the unit on, I could hear the loud humming noise. Also found that the unit is not heating. I advised the customer that the unit will need the magnetron, capacitor and diode I removed the unit from the wall and removed and replaced the magnetron, capacitor and diode and retested the unit. Unit is operating as designed. Placed the unit back on the wall and tested again and it continues to operate as designed. Job completed."
Near Austin, TX 78737
Kevin
Job Details:
01/30/2020
OVEN WHIRLPOOL WOS51EC0AS04
"Arrived on site and found oven is several minutes behind microwave, spoke with tech line and they said user interface may correct the issue but if it doesn’t then it likely cannot be corrected. Replaced user interface customer is aware there may not be a repair available, job complete 7727010326"
Near Hutto, TX 78634
Andy
Job Details:
01/30/2020
REFRIGERATOR KITCHENAID KBSD608ESS01
Arrived on site for refrigerator not making ice. Found ice container full of ice. Customer informed me that issue is not that unit does not make ice. But that unit does not dispense ice. Tested and inspected unit and found ice container failed and ice buildup binding motor on ice container. Ordering ice container and motor as well as associated parts in case needed. No water leaks present at time of service. Office to schedule return trip. Authorization is needed.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10271509 (motor) and 1 W10769145 (ice-contnr) and 1 WPW10260622 (cover-frnt) and 1 WPW10504458 (door-chute) and 1 WPW10546285 (motor)
Near Austin, TX 78757
Luis
Job Details:
01/30/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00
"Arrived on site for broken fill tube wires. Prev tech completely removed fill tube,customer did not need new door,installed a new fill tube assembly,ran diagnostics icemaker passed,ran fill test water filled icemaker. Unit working as designed."
Near Austin, TX 78724
Wesley
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW5000DW3
Arrived onnsite and found no error codes. Was advised unit is not progressing. Recalibrated and ran quick diagnostics. All function operating as designed. Tested regular cycle and
Near Georgetown, TX 78628
James
Job Details:
01/30/2020
OVEN LG LDE3017ST
Arrived on site and tested operation. Found cancel button for upper oven worn. Installed new console and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78681
Cliff
Job Details:
01/30/2020
WASHER MAYTAG MVWB835DW4
Arrived on site to diagnose a washing machine that is damaging fabrics. Found heavy abrasions on wash plate and lower basket assembly. Basket and wash plate will need to be replaced to complete repairs. Office will need to set a return date due to part availability.; ordrng 1 W10811960 (spin basket)
Near Georgetown, TX 78628
James
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Arrived on site and found unit cooling properly but damper really loud. Installed new damper and tested. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details:
01/30/2020
DRYER MAYTAG MEDB765FW0
"arrived on site to inspect dryer catching clothing. Upon further inspection, the customer advised that the filter grill is catching the clothing and fabric sheets. I found a fabric sheet in the grill just under the sensors in between the grill and the bulkhead. I removed and replaced the grill and tested and the same issue occurred with a fabric sheet getting caught. I contacted Techline and spoke to Andy and advised of my findings. Andy advised to replace the bulkhead and grill and provided file #7727009964. I removed and replaced the bulkhead and retested and after approximately 5 mins of testing, nothing was caught in the grill/bulkhead. I advised the customer of my repairs. No lint observed during service, job completed."
Near Austin, TX 78745
Kevin
Job Details:
01/30/2020
WASHER MAYTAG MEDX655DW1
"Arrived on site and inspected dryer and found thermal fuse has failed, once replaced from truck stock found dryer is only getting 120 V, bent prongs on the plug slightly outward and dryer is now getting 240 V. Connection at outlet is failing an outlet should be replaced. After dryer is running and heating found no airflow Through lint screen, homeowner will need to have vent to the exterior cleaned by a professional service in order to prevent further damage to dryer from overheating. Job complete"
Near San Marcos, TX 78666
Robert
Job Details:
01/30/2020
RANGE WHIRLPOOL WFC310S0ES2
Arrived onsite for oven display not working. Upon inspection we found found that the display is in fact not working. Replaced display panel with one from job 246791. Tested functionality and everything is working properly. Complete
Near Austin, TX 78723
David Z
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Arrived on site to diagnose dishwasher with middle rack hanging issues, as well as upper rack. Checked tracks and found middle rack adjuster had a broken wheel and needed to be replaced. Found new adjustor kit missing backing plates and not able to be completed. Ordering W10712395 adjustor Kit and coming back tomorrow, . Installed new upper tracks as the end cap locks were broken off and rack was loose. .; ordrng 1 W10712395 (adjuster)"
Near Leander, TX 78641
Lou
Job Details:
01/30/2020
WASHER LG WM8000HVA
"arrived on site to inspect washer bearing issues. Upon further inspection, I checked the basket and found it not secure in the drum which indicates the bearing is bad. Customer advised it makes a loud noise when operating. No water leaks observed during service, job completed."
Near Austin, TX 78704
Jacob
Job Details:
01/30/2020
WASHER WHIRLPOOL WFW95HEDW0
"Arrived onsite for unit giving F6E3 error code. Tested unit. Found that UI control board had gone bad.
Near Georgetown, TX 78626
Cliff
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03
Arrived on site to replace previously ordered parts. Found parts ordered will not correct issue as fan motor does not include thermistors in wiring harness. Did not miss communication failure with controls and thermistors. Control kit and RC evaporator wiring harness will need to be replaced to complete repairs.; ordrng 1 W10861900 (cntrl-elec) and 1 WPW10277799 (harns-wire)
Near Temple, TX 76504
Al
Job Details:
01/30/2020
REFRIGERATOR GE PYE22PSKHSS
Arrived to inspect fan noises.Confirmed the complaint and checked the temperatures in both sections and got 38 and 0 degrees.Customer was concerned about the condenser fan running.I explained the sounds and functionality of the unit and advised all sounds heard this date was all natural.Customer satisfied and is now clear on the unit.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details:
01/30/2020
WASHER MAYTAG MHW3505FW1
"Arrived on site for to install previous diagnosed parts. Removed failed door latch and installed new. Performed diagnostics mode and tested operation. Found drain line all the way down drain line, causing to to be air lock and creating abnormal noise. Corrected drain line and added zip tie. Ran test mode. All tested good, no water leaks detected."
Near Austin, TX 78704
Jacob
Job Details:
01/30/2020
WASHER WHIRLPOOL WFW3090JW
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details:
01/30/2020
COOKTOP WHIRLPOOL JGD3536BS00
"Arrived onsite for cooktop back middle burner not igniting. Inspected unit and work area. Tested operation, noticed sparking and no gas getting to igniter. Found food build up between igniter and burner., cleaned burner with brush and re-tested the operations, burner ignited. Informed customer that food build up can block the flow of gas to the igniter and burner causing it to not ignite.
Near Austin, TX 78759
Luis
Job Details:
01/30/2020
REFRIGERATOR MAYTAG MFI2665XEW7
"Arrived on site for water leaking. Diagnosed frozen drain and needing updated drain tube kit,installed updated drain tube kit,defrosted drain checked water flow through drain,water draining correctly.
Near Buda, TX 78610
Kevin
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW8500DC5
"Arrived on site and inspected washer and found low water flow through valves. After replacing valves water flow is now correct. No water leaks from connections at time of service, job complete"
Near Austin, TX 78724
Wesley
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Arrived onnsite and found unit operating as designed. Leveled unit with building materials onsite as uneven floor was causing doors to not align. All checks good. Brand new unit house not sold. No contact on site but door unlocked.
Near Austin, TX 78723
Scott
Job Details:
01/30/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived on site for oven not responding to commands . Ran diagnostics ( UI not responding well to commands ) . Same UI error codes mulitaple times . Replaced UI console . Tested unit ,better response to touch . All checked normal. Job complete ."
Near Austin, TX 78724
Wesley
Job Details:
01/30/2020
DRYER WHIRLPOOL WHD3090GW0
Arrived onnsite and see front panel is dented. Ordering front panel to repair. Unit in new home not yet sold. ; ordrng 1 W11089032 (panel)
Near Killeen, TX 76549
Jonathan M
Job Details:
01/30/2020
WASHER WHIRLPOOL WFW6620HW0
Arrived on site for washer that was flashing a low flow error code. Inspected unit and work area. Placed in service diagnostics mode and found an F8 E1 (long/fill) error code. Placed unit in a auto service cycle test and found the cold water valve buzzing but not drawing in water. Replaced cold water valve and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78730
Paul
Job Details:
01/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived onsite for the refrigerator that is not cooling, no lights working, but the door UI lights up. I found no DC voltage out of the power supply. The power supply would need to be replaced to further troubleshoot or repair. Ordering power supply. Also ordering the other controls JIC. . ; ordrng 1 W10804160 (CNTRL-ELEC) and 1 W11249952 (MOTOR-EVAP) and 1 WPW10624574 (CNTRL-ELEC) and 1 WPW10675033 (CNTRL-ELEC)"
Near Georgetown, TX 78633
Cliff
Job Details:
01/30/2020
WASHER MAYTAG MVWB850YW0
Arrived on site to diagnose a washing machine that is squeaking after last repair. Found nut on bottom of drive shaft assembly has loose and causing driveshaft to turn in properly. Insured that was fully tightened and tested unit. Found all is fully functional at this time and no further noises are occurring. No leaks were found at time of service.
Near Austin, TX 78749
Kevin
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00
"Arrived on site and found customer is experiencing food items freezing in the fresh food section, spoke with tech line and they recommended replacing diffuser assembly. No water leaks from connections at time of service. 7727008517"
Near Round Rock, TX 78664
Cliff
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW7040DW0
Arrived on site to diagnose a washer that will not start cycles. Tested unit and found latch assembly not registering that it’s locked. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details:
01/30/2020
DRYER WHIRLPOOL WED4850HW0
"arrived on site to inspect dryer not drying. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on and the element never came on. Remove=d the back panel and tested all of the components ad all checked good. Found that the timer wasn’t operating properly. Tested voltage at the terminal block and found that the unit is not getting 240V. Tested the outlet and found the same, but when I turned my leads towards the inside of the outlet I got 250V. I found that the contacts inside the outlet were not making good connection with the prongs on the plug. I advised the customer of my findings and recommended that they have a licensed electrician heck the outlet. No lint observed during service, job completed."
Near Austin, TX 78749
Richard
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived onsite for the dishwasher dispenser not working properly. Ran diagnostics and found error code F6E4 float switch. During testing the dispenser did not open replaced dispenser and control . Ran diagnostics and found that the dispenser door still did not open. Ordering harness and float switch. Office to reschedule ; ordrng 1 W10734532 (float switch) and 1 W10899401 (harns-wire)
Near Austin, TX 78738
Kevin
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW8800YC0
"Arrived on site and inspected washer and found bearing is failing, attempted to remove basket and found it is seized. Basket may still be able to be removed using the car check method.
Near New Braunfels, TX 78130
Robert
Job Details:
01/30/2020
DRYER MAYTAG MEDB835DW4
Arrived onsite to replace parts previously ordered. Installed new blower wheel. And tested functionality. Everything is working properly. Complete
Near Georgetown, TX 78626
Lou
Job Details:
01/30/2020
WASHER KENMORE 110.2002201
"arrived on site to inspect washer basket banging. Upon further inspection, I pushed down on the basket and when it popped back up, it was moving all around and not straight back up. I placed the unit in diagnostics showing no error codes and continued with testing. Unit operates as designed except in spin cycle, the basket was moving side to side too much I removed and replaced the suspension rod kit and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Belton, TX 76513
Jonathan M
Job Details:
01/30/2020
OVEN WHIRLPOOL WFE525S0JZ
Arrived onsite for oven where the drawer was falling out. Inspected unit and work area. Found glides not in correct position and drawer was sitting on top of the glide but not able to make connection with the base rail assembly. Adjusted the glide and tested the drawer. Drawer works as designed. Call complete.
Near Austin, TX 78753
Scott
Job Details:
01/30/2020
RANGE WHIRLPOOL WFG525S0HS1
Arrived on site for us timer smelling gas . Used sniffer on all connections . Also used liquid leak detector . Couldn’t find any leaks with either leak detectors at time of service .. Job complete .
Near Georgetown, TX 78633
Al
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00
Arrived to install previously ordered part.Found the unit works properly.Customer advised the unit is intermittent and is afraid to load unit up with food. The unit may need a HV main board and UI to complete repair.ORDERING AUTHORIZATION FOR HV BOARD AND UIIF AUTHORIZATION IS GRANTED OFFICE TO ORDER PARTS AND CALL CUSTOMER TO RESCHEDULE SERVICE WITH CUSTOMER.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 RESEARCH (HV CONTROL) and 1 W10822647 (CONTROL - UI)
Near Austin, TX 78732
Paul
Job Details:
01/30/2020
OVEN KITCHENAID KEBS207SSS04
Arrived onsite for a wall oven with the upper oven taking forever to preheat and never reaches set point temperature. I found the bake and inner broil elements open. Both elements need to be replaced to complete service. I replaced both elements and tested the unit. The unit is working as designed. Call complete.
Near Manor, TX 78653
Andy
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW4855HW1
"Arrived on site to install previously diagnosed part. Tested unit and found grinding noise is when drain pump is running before unit starts to spin, when unit starts spinning there is a light squeaking when starting to spin. Will need to replace drain pump and belt to complete repairs. Ordering needed part. Spoke to customer No water leaks present at time of service.; ordrng 1 W10919003 (pump-water)"
Near Meadowlakes, TX 78654
Jonathan S
Job Details:
01/30/2020
DRYER ELECTROLUX EFME617SIW0
"Arrived on site for dryer not completing cycle. Performed diagnostics mode and checked fault codes. Found error E-41, door opened up during cycle. Tested dryer operation. Called tech support spoke to Mike, sr#83334191. tested air flow, temperature, moisture sensor everything tested with in range of normal operation. Informed customer for sensor drying to operate properly unit must be filled 1/3 to 1/2, for the sensor to get a proper reading otherwise unit will turn off after 15 minuets.
Near Austin, TX 78747
Richard
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived onsite for the dishwasher leaking. Ran diagnostics and found that all functions are working properly. Upon inspection found that there is water stain under the vent. Inspected vent and found that the gaskets were not sealing properly. Replaced vent and deflector. Advised customer to monitor. Complete
Near Lago Vista, TX 78645
Jonathan S
Job Details:
01/30/2020
MICROWAVE FRIGIDAIRE FGMV176NTF
"Arrived on site for for microwave tripping circuit breaker. Performed diagnostics and gained access to door switches. Tested all 3 switches and found primary switch stuck in open position. Quoted customer on primary switch and customer approved repair. Assembled unit and tested and found same failure occurring. Called tech support and spoke with Frank. He stated that the switch will need to be replaced with door latch, latch hook and spring. Will need to add RTV grease to latch hook to keep failure reoccurring. ; ordrng 1 5304509457 (LATCH HOOK) and 1 5304509459 (SWITCH) and 1 5304521952 (DOOR LATCH) and 1 5304521953 (SPRING)"
Near Georgetown, TX 78633
James
Job Details:
01/30/2020
DISHWASHER GE PDT750SSF2SS
Arrived on site and tested operation. Ran diagnostics and found drain pump running but water just trickles out of drain line. Attempted to vacuum water through drain line and water would not run through. Removed drain line and found 3/8” rubber foot blocking drain line opening at the check valve. Removed obstruction from drain line and tested. Dishwasher is now draining properly and verified no water leaks after repair. Job complete
Near Austin, TX 78759
Tyler B.
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL KDTM354DSS3
"Arrived to inspect unit with burning smell. Ran diagnostics tested and seemed fine. Did a cycle and unit had barley filled with water, valve was screeching, water is rarely getting in to unit causing our p to run dry and overheat. Unit will need valve replaced and pump replaced due to no water conditions and 1 WPW10327249 (water intake valve)"
Near Austin, TX 78757
David Z
Job Details:
01/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
Arrived on site to install previously diagnosed parts. Installed new scroll fan and retested. Unit is now working as designed with fan blowing properly. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details:
01/30/2020
COOKTOP WHIRLPOOL WCG51US6DS00
Arrived onsite for stove not igniting. Ran diagnostics and found no issues. Stove is igniting as intended. Adjusted burners to their maximum output. Called tech line 7727010628. And they had no additional recommendations. Color and shape of flame is correct. Complete
Near San Marcos, TX 78666
Robert
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00
Arrived onsite to replace parts previously ordered. Changed ice door and tested functionality. Everything is working properly. Refrigerator temperature lowered to 37 from 43. Complete.
Near Elgin, TX 78621
Andy
Job Details:
01/30/2020
DRYER WHIRLPOOL WED4915EW1
Arrived on site for dryer not heating. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time
Near Austin, TX 78732
Paul
Job Details:
01/30/2020
ICE MACHINE KITCHENAID KUIC15PRXS0
Arrived onsite for an Ice machine with the service light on and not working. I turned the unit on and serviced the customers trash compactor and upper wall oven. The ice maker worked as designed the entire time and never failed. I advised the customer to leave the unit turned on if it fails again. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details:
01/30/2020
WASHER MAYTAG MHW6630HW0
"Arrived on site and replaced control. Advised customer on repair, all checks good. Unit passes checks in diagnostics."
Near San Marcos, TX 78666
Robert
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived onsite for icemaker not working properly. Upon inspection we found that the icemaker was not resetting to home position and the water inlet tube was halfway clogged. Changed icemaker and removed blockage. Tested functionality. Everything working properly. Complete.
Near Buda, TX 78610
Richard
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the freezer Evaporator is frozen solid. Causing the ice maker issue. Advised customer to unplug refrigerator and let it defrost. . ; ordrng 1 W11032800 (motor-evap) and 1 WP12729128 (heater)"
Near Austin, TX 78745
Richard
Job Details:
01/30/2020
WASHER MAYTAG MVWC565FW2
Arrived onsite for the washer not working properly. Ran diagnostics and found error code for long fill no fill. Upon inspection found that the water had been turned off. Turn water on and water valve is working good. Also found that the wall outlet prongs are really loose causing the washer plug to fall out during the spin cycle. Advise customer to change the outlet. All functions worked good and no leaks detected. Complete
Near Kingsland, TX 78639
Jonathan S
Job Details:
01/30/2020
MICROWAVE KITCHENAID KOCE500EBS07
"Arrived on site for oven making intermittent noise. Customer had noise on video, and noises seemed to be the convection fan, as unit heated up due to thermal expansion the fan would cause a rattling sound. Replaced fan, ran a convection cycle to test fan, no sound heard, Watched fan and saw no sign of rattling with the fan. Tested all other operations all test good."
Near Marble Falls, TX 78654
Jonathan S
Job Details:
01/30/2020
DRYER WHIRLPOOL MED5630HW0
Arrived on to install previous diagnosed parts. Removed motor assembly and installed new. Powered unit and tested. Found same failure occurring. Tested voltage at terminal block and found 240 volts. Powered unit on and started cycle. Tested voltage at terminal block with unit drawing amperage and found from neutral to L1 was getting 200 volts and at L2 to neutral was getting 36 volts. Called tech support and spoke with Adrian. He stated customer will need to contact electrician. (SR# 7726998609).
Near Andice, TX 78628
Al
Job Details:
01/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived to inspect freezer drawer issues.The slide in shelf wasn’t inside the unit.I removed the door, and installed the rolling shelf.Customer satisfied.Job complete.All water lines were dry at the time of service."
Near Austin, TX 78731
David Z
Job Details:
01/30/2020
MICROWAVE KITCHENAID KBMS1454SSS0
"Arrived on site to diagnose microwave with loud noise coming from turntable. Diagnosed noise and found turntable motor making excessively loud noise and needs to be replaced.
Near Austin, TX 78746
Luis
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00
"Arrived on site for cooling issue. Diagnosed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Georgetown, TX 78626
James
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01
Arrived on site and tested operation. Found water turned off to unit. Turned on water and tested. Unit tests good. Job complete
Near Georgetown, TX 78628
James
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on site and installed new fresh food fan assembly. Found when opening freezer fan motor box that the rear bearing is laying in the box and would not snap into place. I will need to return with fan and install ui on return service; ordrng 1 W11109595 (motor-evap FC)
Near Manor, TX 78653
Andy
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB01
Arrived on site for refrigerator making loud noise. Tested and inspected unit and found rattling condenser coil. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Al
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00
"Arrived to inspect condensation in refrigerator.Noticed the unit refrigerator temperature was set at 33 degrees instead of recommended 37 degrees, which was creating frost and condensation to build up.I adjusted the temperature and informed the customer the temperature issues will take approximately 24 hours to adjust.All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Austin, TX 78731
Paul
Job Details:
01/30/2020
WASHER MAYTAG MVWB835DW1
Arrived onsite for a washer that won’t advance after it fills in the rinse cycle in a bedding or deep water wash cycle. I tried getting the unit in a diagnostics cycle and it would not respond. I did a power reset and had the same results. I checked the suspension and found it good. I explained to the customer that I could not find any error codes because I can’t get in the diagnostics cycle and this means the main control needs to be replaced. I checked under the machine to make sure the rotor hadn’t been rubbing the floor and it hadn’t.
Near Austin, TX 78737
Richard
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Arrived onsite for the refrigerator has ice build up on freezer shelves. Upon inspection found no ice build up. Ran a test cycle on ice maker and no leaks. Freezer door is sealing good and dispenser door is closing properly. Found no issues at this time complete
Near Georgetown, TX 78628
James
Job Details:
01/30/2020
REFRIGERATOR JENN-AIR JS42NXFXDW10
Arrived on site and tested operation. Found deli damper not opening and closing. Inspected connector and found connector coming out of line full of foam and the damper cannot plug into it. Instructed customer of findings
Near Dripping Springs, TX 78620
Brandon
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW8500DC5
"Arrived on site for customer complaint of unit not spinning out towels, found error codes F3e2 f8e1 F0e3 f2e1 in diagnostic mode, I cleared error codes and ran diagnostic checks, unit tested good and passed all tests. I ran calibration cycle, unit tested good. Instructed customer to make sure loads were not getting out of balance. Being he tub is so big on this model, customer needs to fill unit 50-75% full."
Near Austin, TX 78723
Scott
Job Details:
01/30/2020
DRYER WHIRLPOOL CED9160GW1
"Arrived on site for unit not starting and all of display is lit up . Changed main control . Unit sill not changing display . Ordering UI control , switch membrane . No lint build up at time of service . Please call to set return .; ordrng 1 W10133282 (harns-wire) and 1 W10135255 (switch) and 1 W10166307 (harns-wire) and 1 W11083806 (UI CONTROL)"
Near Austin, TX 78754
Wesley
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL DU935QWDB1
Arrived on site and found unit is 23 years old. Unit is obstructed and will not drain and used water pressure to clear drain hose. Simple repair performed.
Near Austin, TX 78745
Richard
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Arrived onsite for the refrigerator Icemaker leaking. Installed new icemaker ordered by previous technician and adjusted fill tube and ice maker tested good no leaks. Did not need any other parts.
Near Austin, TX 78731
Paul
Job Details:
01/30/2020
OVEN KITCHENAID KEBS109BSS01
Arrived onsite for a oven that is completely dead. I found the thermal fuse open. I replaced the thermal fuse and tested the oven. The unit is working as designed. I did explain to the customer about shaping the door gasket to keep it in good condition and sealing properly. Call complete.
Near Round Mountain, TX 78663
Brandon
Job Details:
01/30/2020
DISHWASHER WHIRLPOOL KDTE334GPS0
"Arrived on site for customer complaint of unit not washing dishes properly, found faulty sump assembly, we had the wrong model and serial on file, ordering sump assembly.ordrng 1 W11162733 (SUMP ASSEMBLY )"
Near Temple, TX 76502
Al
Job Details:
01/30/2020
RANGE WHIRLPOOL WFE505W0HB1
Arrived to install previously ordered part.Removed and replaced the harness.Reassembled and unit tested as designed.Job complete
Near Buda, TX 78610
Kevin
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW8000DW2
"Arrived on site and inspected washer and found it is bottoming out because there is a plastic drain pan underneath it. Drain pan has already been damaged beyond repair and will need to be replaced. Raised up washer to add more clearance using feet adjustment so it does not damage another drain pan.
Near Round Mountain, TX 78663
Brandon
Job Details:
01/30/2020
ICE MACHINE KITCHENAID KUID308ESS2
"Arrived on site to replace tube ordered by previous tech, after replacing, unit tested good."
Near Austin, TX 78731
David Z
Job Details:
01/30/2020
RANGE WHIRLPOOL WOS31ES7JS
Arrived on site to diagnose issue with control panel being unseated. Examined unit and found that one corner of the trim ring had become unclipped on install. I was able to reseat it without damaging the unit and did not need a new UI. Unit now looks and functions as designed. Call complete.
Near Georgetown, TX 78628
Al
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW8500DC5
"Arrived to inspect washer leaking into unit when unit is off.Confirmed the complaint and removed and replaced the housing.Reassembled, calibrated and tested the unit and unit tested as designed.All water lines were dry at the time of service.Zip tied the drain hose.Job complete"
Near Georgetown, TX 78628
Al
Job Details:
01/30/2020
WASHER WHIRLPOOL WTW8500DC5
"Arrived to inspect washer leaking into unit when unit is off.Confirmed the complaint and removed and replaced the housing.Reassembled, calibrated and tested the unit and unit tested as designed.All water lines were dry at the time of service.Zip tied the drain hose.Job complete"
Near Belton, TX 76513
Jonathan M
Job Details:
01/30/2020
REFRIGERATOR THERMADOR KBUDT4850A02
"Arrived on site for refrigerator with no call. Inspected unit and work area. Customer had unplug the refrigerator for the past few days. Customer turned unit on and found no frost pattern on the evaporator coil‘s. Checked high and low pressures on the compressor and dryer due to prior service. Customer stated that the last technician had mentioned that they had a leak and he had put in something into the sealed system to seal off the leak. Pressures say at 45psi on the high side and 40 psi on the low side. Explained to the customer about what would need to be done (replacing the compressor, evaporator, dye dryer,and service taps
Near Austin, TX 78723
Scott
Job Details:
01/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00
Arrived on site for IM flooding freezer section .found feeder tube not there . Replaced tube with truck stock . Ran harvest test . All checked normal . No water leaks detected at time of service . Job complete Did remove ice build up at freezer floor .
Near Kyle, TX 78640
Brandon
Job Details:
01/30/2020
RANGE WHIRLPOOL WFG540H0ES1
"Arrived on site for customer complaint of unit not heating properly, found bake ignitor would need replacing
Near Round Rock, TX 78665
Cliff
Job Details:
01/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
"Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found fresh food evaporator not defrosting due to miscommunication between controls and thermistor. User interface, main control, and fresh food evaporator thermistor will all need to be replaced to complete repairs. Homeowner will follow unit 24 hours prior to service..; ordrng 1 W11172798 (CONTROL) and 1 W11340158 (UI)"
Near Austin, TX 78746
Kevin
Job Details:
01/30/2020
FREEZER FRIGIDAIRE FFFH20F2QWC
"Arrived on site and found freezer has started cooling again since service call was created. It originally has stopped cooling but the interior lights were still on. This was likely due to a failing defrost controller that is intermittent. Recommend a new one to correct the issue.defrost control
Near Austin, TX 78726
Luis
Job Details:
01/30/2020
REFRIGERATOR KITCHENAID KSC24C8EYY01
"Arrived on site for no cool. Unit completely warm in both sections,removed fresh food cover,found small trace of dye on insulation in cabinet,touched cap tube and can hear crack in line. Called tech support
Near Austin, TX 78741
Richard
Job Details:
01/30/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived onsite for the washer not turning on. During testing could not turn washer on. Console was not responding. Also found that the door latch was not allowing the door to stay shut. Ordering main control and console. Office to reschedule. This is a stacked unit but maintenance stated that they will have the washer accessible. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)