Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/30/2018
Model WRX735SDBM00, Arrived on call for no ice production since prior service, installed ice maker and divider and air baffle due to broken and valve due to leaking when not calling for water, installed parts and ice maker filled with water, instructed customer to dump first batch of ice and allow for 24-48 hours for proper cooling and ice production, no water leaks after repair, call complete.
Near Austin, TX 78745
Brandon
Job Details: 07/30/2018
Arrived on site for customer complaint of dishwasher leaking, found unit was unleveled and leaning forward, found leak coming out of the tub itself. I leveled the unit and it tested good with no leaks at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/30/2018
WMH2175XVB2 (OTR Microwave) - Arrived onsite to install magnetron,capacitor and diode from my prior visit’s diagnosis. Removed microwave from above range and removed cabinet wrapper. Remove faulty magnetron,capacitor and diode and installed new replacements. Reassembled and installed back above range. Tested unit with 1 cup of water @ 2 mins. Water was boiling hot. No other issues found.
Near Austin, TX 78727
Lou
Job Details: 07/30/2018
arrived on site to inspect dishwasher control panel not working. Upon further inspection, I found that the control panel was not lighting up. I removed the inner door panel and unplugged the control panel and closed the door and the drain pump came on. I quoted be customer DW135 $169.99 and $161.31 for the control panel for a total including tax of $358.63. The customer agreed to the repair and paid in full. I removed and replaced the control panel and tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.
Near Austin, TX 78746
Kevin
Job Details: 07/30/2018
Arrived on site and inspected washer/dryer combo and found there is a dent on the washer exterior panel. Homeowner immediately began speaking with builder and amending that the entire unit be replaced instead of repaired. During the course of the conversation I was asked to leave by the homeowner before any actual diagnosis could be performed. After leaving spoke with the builder who asked that the part to be order anyway. Explain situation to office and homeowner will need to be willing to let us complete repair and replace outer cabinet shell W10596395
Near Austin, TX 78746
Kevin
Job Details: 07/30/2018
Near Manor, TX 78653
Joseph C.
Job Details: 07/30/2018
NTW4516FW2 Arrived on site for “not starting/operating” complaint. Inspected unit and found lid latch faulty. Removed and replaced lid latch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/30/2018
Arrived on site for ice door not closing properly. Found tab on door broken. Installed new ice door kit. Water connections were dry.
Near Austin, TX 78745
Brandon
Job Details: 07/30/2018
Arrived on site for customer complaint of the dryer not powering on. Found we were only getting 81 volts across L1 to L2, breakers were not labeled but all in the on position. Instructed customer to call an electrician.
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/30/2018
Arrived on site. Check for ice issues. Found loose connection at solenoid for dispenser. Repositioned connector and reconnected to solenoid. Cycle dispenser, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/30/2018
Arrived on site. Check for ice issues. Found loose connection at solenoid for dispenser. Repositioned connector and reconnected to solenoid. Cycle dispenser, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/30/2018
Arrived on site. Check for ice issues. Found loose connection at solenoid for dispenser. Repositioned connector and reconnected to solenoid. Cycle dispenser, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78746
Kevin
Job Details: 07/30/2018
Arrived on site and inspected washer/dryer combo and found there is a dent on the washer exterior panel. Homeowner immediately began speaking with builder and amending that the entire unit be replaced instead of repaired. During the course of the conversation I was asked to leave by the homeowner before any actual diagnosis could be performed. After leaving spoke with the builder who asked that the part to be order anyway. Explain situation to office and homeowner will need to be willing to let us complete repair and replace outer cabinet shell W10596395
Near Round Rock, TX 78665
Tyler B.
Job Details: 07/30/2018
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/30/2018
Model WVU37UC0FS0, Arrived on call for vent hood motor gets hot but is not running, found that were flapper door vent was mounted one of the screws were to long and was holding the fan blade in place not allowing it to move, cut the screw that was to long and reinstalled motor and tested and know fan motor is running and is venting air above range, no parts needed, call complete. Did recommend cleaning stainless steel with bar keepers friend and then go back over it with weimans stainless steel cleaners which looks like rust on front of vent hood. Builder was at location when made repair.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/30/2018
Model WVU37UC0FS0, Arrived on call for vent hood motor gets hot but is not running, found that were flapper door vent was mounted one of the screws were to long and was holding the fan blade in place not allowing it to move, cut the screw that was to long and reinstalled motor and tested and know fan motor is running and is venting air above range, no parts needed, call complete. Did recommend cleaning stainless steel with bar keepers friend and then go back over it with weimans stainless steel cleaners which looks like rust on front of vent hood. Builder was at location when made repair.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/30/2018
MEDB835DW4 (Dryer) - Arrived onsite for customer complaint of dryer with “Check Lint Screen” light stays in during cycle. Removed front panel and checked ohms on thermistor. Found thermistor out of range per tech sheet. Removed and replaced thermistor. Reassembled and tested. “Check Lint Screen” light now shuts off when started. Good air flow coming from dryer vent. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78702
Robert
Job Details: 07/30/2018
WRF560SEYM Arrived on job for complaints of leaks. Removed freezer door and evaporator cover found the drain blocked defrost the drain still blocked. Pulled refrigerator out and removed cover found nipple at end of hose restricting water flow. Open end a little bigger. Flow now normal. No additional leaks detected. Job complete
Near Austin, TX 78737
Brandon
Job Details: 07/30/2018
Arrived on site for cooktop burners being to high on the lowest setting, I adjusted the burner valves, unit tested good.
Near Austin, TX 78737
Brandon
Job Details: 07/30/2018
Arrived on site for wine cooler making noise, found kick plate was rattling against frame, I adjusted frame and kick plate, unit tested good.
Near Austin, TX 78737
Brandon
Job Details: 07/30/2018
Arrived on site for lower oven not heating properly, I preheated oven for 20 minuets, unit tested right at 350 degrees. Unit tested good.
Near Leander, TX 78641
Thomas L.
Job Details: 07/30/2018
Removed and replaced inefficient compressor, very hot but not removing and heat from inside unit. Customer to allow approx 24 for unit to reach normal operating temperatures. All water connections were dry.
Near Cedar Park, TX 78613
Steve C.
Job Details: 07/30/2018
Arrived on site for the unit is leaking water from the ice maker. Tested the unit and the ice maker fill tube is clogged with ice and there is gunk buildup in the ice maker. Replaced the ice maker and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/30/2018
Model MFI2269FRZ02, Arrived on call for water has a bad smell after replacing water filter, not able to repeat rotten egg smell while at location, customer only gets this smell at first dispense and smell does not come from the ice only from water dispense intermittently the home is not on any type of water system at all and customer has replaced water filter 2 times and same issue, called whirlpool tech line and talked to adrean, file number 7722581965, customer to replace water supply line due to it has rubber in the hose which is not recommended due to it will cause taste and smell issues in the water over time, customer to change water supply line to copper or plastic clear hard tubing, and ounce has supply water line replaced remove filter and run 2 gallons per day with filter bypass installed for 2 weeks at least and then reinstall water filter and see if issue returns, no parts needed at this time, no water leaks at time of call, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/30/2018
Model MFI2269FRZ02, Arrived on call for water has a bad smell after replacing water filter, not able to repeat rotten egg smell while at location, customer only gets this smell at first dispense and smell does not come from the ice only from water dispense intermittently the home is not on any type of water system at all and customer has replaced water filter 2 times and same issue, called whirlpool tech line and talked to adrean, file number 7722581965, customer to replace water supply line due to it has rubber in the hose which is not recommended due to it will cause taste and smell issues in the water over time, customer to change water supply line to copper or plastic clear hard tubing, and ounce has supply water line replaced remove filter and run 2 gallons per day with filter bypass installed for 2 weeks at least and then reinstall water filter and see if issue returns, no parts needed at this time, no water leaks at time of call, call complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 07/30/2018
Near Austin, TX 78744
Leonardo
Job Details: 07/30/2018
KitchenAid Range convection fan making loud noise model: KSEG700ESS2. Arrived on site to test unit for convection bake making loud noise. Test unit and found convection fan broken hitting metal. Replaced convection fan test unit and unit test good job complete no more noise.
Near Austin, TX 78759
Scott
Job Details: 07/30/2018
Whirlpool dryer . Tumbled but no heat . Flipped breakers
Near Pflugerville, TX 78660
Lou
Job Details: 07/30/2018
arrived on site to inspect dishwasher not drying and smelling like something is burnt. Upon further inspection, I placed the unit in diagnostics and tested and there were no error codes at the beginning or at the end of testing and the unit operated as designed. I found on the top of the sump/motor assembly what appeared to be a burn mark on the metal cover as if a knife, fork, etc. had rested on the element and burnt it. The customer advised that the smell was that if burnt plastic. I removed the front of the door and found that the control had shorted out and melted. I left the unit unplugged at the control and since it's hard wired, the unit switch was left in the off position and taped over. I am ordering a wiring harness, control and sump/motor assembly and returning with prescreened parts control and element. Scheduled return service for 08/03/18. No water leaks observed during service.
Near Austin, TX 78753
Nathaniel B.
Job Details: 07/30/2018
Model MVWC565FW0, Arrived on call for leaking from under washer, found hot side fill hose is leaking from the fill hose, customer to purchase new water fill hoses and leave hot water shut off until fill hoses are replaced, also found cold water side has a low fill amount but is not showing a error code for it found no error codes, also found cold water side for shut off will not turn off could not remove cold side fill hose to verify if water presure from home is low or if water valve is bad, also found that gear case is bad , will need gearcase and cam, gear case shaft has a 1/2 inch play up and down and belt is at the top of the pully about to come off the pully, cam 46.70, gear case 252.58, valve 55.37, labor tl280 110.00 which = 464.65 plus tax 38.33 which = 502.98, customer agreed to est. and wants unit repaired, will reschedule for 8/2/18, did not collect anything today, customer has already paid service fee, will collect full balance for labor and parts on return.
Near Austin, TX 78753
Nathaniel B.
Job Details: 07/30/2018
Model MVWC565FW0, Arrived on call for leaking from under washer, found hot side fill hose is leaking from the fill hose, customer to purchase new water fill hoses and leave hot water shut off until fill hoses are replaced, also found cold water side has a low fill amount but is not showing a error code for it found no error codes, also found cold water side for shut off will not turn off could not remove cold side fill hose to verify if water presure from home is low or if water valve is bad, also found that gear case is bad , will need gearcase and cam, gear case shaft has a 1/2 inch play up and down and belt is at the top of the pully about to come off the pully, cam 46.70, gear case 252.58, valve 55.37, labor tl280 110.00 which = 464.65 plus tax 38.33 which = 502.98, customer agreed to est. and wants unit repaired, will reschedule for 8/2/18, did not collect anything today, customer has already paid service fee, will collect full balance for labor and parts on return.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/30/2018
WTW8500DC0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer leaking water in dispenser. Found water valve solenoid not closing all the way causing water to leak into dispenser area. Removed water housing assembly and installed new replacement. Reassembled and turned water on. Found no water leaking into new housing assembly. All work as intended. All water connections were dry at time of service.
Near Lakeway, TX 78734
Cliff
Job Details: 07/30/2018
Whirlpool dryer WED6600VW0. Arrived on site to diagnose a dryer that is squealing when running. Tested unit and found idler pulley locked up and worn out. Replaced idler pulley and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78703
Robert
Job Details: 07/30/2018
KRFF507ESS01 Arrived on job for complaints of dripping from dispenser. Removed cover top left and disconnected hose only couple of drops left in hose. Recommend by CS to use silicone spray.
Near Buda, TX 78610
Leonardo
Job Details: 07/30/2018
Whirlpool microwave night light bulb broken in socket model: WMH31017FB0. Arrived on site to test unit for light bulb socket stuck on socket. Test unit and found customer tried to replaced night light bulb and socket broke off inside socket. Removed lightbulb socket test unit and unit test good job complete
Near Austin, TX 78745
Kevin
Job Details: 07/30/2018
Arrived on site and inspected refrigerator and found that parade or drain is blocked with ice build up. Used steamer to clear drain and it is now operating properly. No water leaks from connections at time of service, job complete
Near Buda, TX 78610
Leonardo
Job Details: 07/30/2018
Whirlpool oven not turning back on after pre heat model: WFG525S0HS0. Arrived on site to test unit for oven not turning on after it gets to temp. Test unit and found customer had vent covered to oven not letting oven vent out. Advised customer to remove foiled paper off the vent to let oven vent out. Test broiler and bake and both are turning on getting to temp and turning back on after removing foiled paper from vent. Job complete no leaks present at this time.
Near Austin, TX 78739
Brandon
Job Details: 07/30/2018
Arrived on site for water dripping continuously without being in use, found faulty fill valve. I replaced housing with fill valve, unit tested good. No leaks at time of service.
Near Pflugerville, TX 78660
Lou
Job Details: 07/30/2018
arrived on site to inspect dryer not drying and showing error codes. Upon further inspection, I found that a square box was added to the vent tube which was causing a restriction. I placed the unit in diagnostics and it showed error code F4E3. I cleared the error code and continued with testing. I placed my vent tester on the vent inside the unit operated as designed. I ran the unit on normal mode with high heat and found that the unit was not heating. I checked the element and found that one of the wires was not tightly connected. I reconnected the wire to the element and tested the unit and the unit began to heat up as designed. No lint observed during service. Job completed. I recommended that the customer contact a vent cleaning service to clean out the vent ducts.
Near Austin, TX 78758
Dona
Job Details: 07/30/2018
Arrived on site for no operation at all for unit, found 120 volts to control but no functionality would not go into diagnostics or calibrate. Found main control faulty. Replaced main control. Verified operations after main control replacement. Unit is now filling, agitating, draining and spinning. All operations check good, found no leaks. Unit is in storage company, so unit was not left hooked to water or electrical.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/30/2018
WDF530PLYB0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher upper rack wash arm broken off. Found manifold tabs that hold wash arm is broken. Tested unit to verify sump function and found sump works. Found when draining, fins making clicking noises. Returning with upper wash arm,upper manifold and returning with drain pump. R/S for 8/3. All water connections were dry at time of service.
Near Austin, TX 78758
Dona
Job Details: 07/30/2018
Arrived on site for no operation at all for unit, found 120 volts to control but no functionality would not go into diagnostics or calibrate. Found main control faulty. Replaced main control. Verified operations after main control replacement. Unit is now filling, agitating, draining and spinning. All operations check good, found no leaks. Unit is in storage company, so unit was not left hooked to water or electrical.
Near Austin, TX 78753
Nathaniel B.
Job Details: 07/30/2018
Model MEDB955FC1, Arrived on call for high pitch squeal noise from dryer, found blower cover gasket not clipped in to cover and is rubbing on blower, clipped the gasket back in to blower cover and reassembled the dryer and tested and noise is gone, no parts needed, call complete, no water leaks from water supply hose to dryer.
Near Austin, TX 78753
Nathaniel B.
Job Details: 07/30/2018
Model MEDB955FC1, Arrived on call for high pitch squeal noise from dryer, found blower cover gasket not clipped in to cover and is rubbing on blower, clipped the gasket back in to blower cover and reassembled the dryer and tested and noise is gone, no parts needed, call complete, no water leaks from water supply hose to dryer.
Near Seguin, TX 78155
Diego G.
Job Details: 07/30/2018
Arrived on site. Checked for no ice issues. Found module bad causing ice maker not to cycle. Replaced icemaker and cycled , all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up all the way. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 07/30/2018
Arrived on site. Checked for no ice issues. Found module bad causing ice maker not to cycle. Replaced icemaker and cycled , all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up all the way. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 07/30/2018
Arrived on site. Checked for no ice issues. Found module bad causing ice maker not to cycle. Replaced icemaker and cycled , all functions tested OK. Instructed customer to allow 24 to 36 hours for ice bin to fill up all the way. No leaks present. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 07/30/2018
Whirlpool microwave damaged panel model: WMH32519FS0. Arrived on site to replaced panel due to damaged. Replaced panel test unit and unit test good job complete no damage on new panel.
Near Austin, TX 78757
Scott
Job Details: 07/30/2018
French door fridge .whirlpool
Near Austin, TX 78758
Dona
Job Details: 07/30/2018
Arrived on site for a broken valve, found hot side of valve completely broken off. Replaced full valve assembly. Ran unit through a cycle to verify no leaks, unit filled, agitated, drained and spun. Verified no leaks and all operations checked good. Unit is in rental storage so unit was not left attached to water or electrical.
Near Leander, TX 78641
Steve C.
Job Details: 07/30/2018
Arrived on site for the unit convection is not working. Tested the unit and found the convent motor has no resistance. Replaced the motor and tested the unit. Unit heats and works properly.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/30/2018
WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not making ice. Removed ice bin and found icemaker stuck mid harvest. Removed icemaker and installed new replacement. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78758
Dona
Job Details: 07/30/2018
Arrived on site for unit not advancing cycles, found lid latch not attached to main control. Would not allow for unit to move into cycle, attached lid lock to main control, ran unit through cycle to verify operations and no leak. Unit fills, agitates, spins and drains. All operations check good. Unit is in rental company so was not left attached to water or electrical.
Near Wimberley, TX 78676
Leonardo
Job Details: 07/30/2018
Whirlpool dishwasher not washing model: WDT730PAHZ0. Arrived on site to test unit for not washing. Test unit and found unit getting water in but wash motor not coming on. Test motor and motor getting power but not responding. Replaced sump and motor test unit for leaks no leaks present at this time. Wash motor coming on unit working correctly.
Near Austin, TX 78758
Dona
Job Details: 07/30/2018
Arrived on site for unit would not agitate or spin. Found wiring to motor not attached at all to motor. Attached wiring to motor. Ran unit through calibration and ran through cycle to verify no leaks and full operations. Unit checks good. No leaks observed. Unit is now running to mfg specifications. Unit is at rental company so was not left attached to water or electrical.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/30/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for dealer complaint of top load washer not agitating or spinning. Was able to plug unit in and found unit will not agitate nor spin. Tilted unit up and found capacitor is swollen. Ordering new capacitor and motor. R/S next available 8/6. No water connected to unit at time of service.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/30/2018
Model DU1055XTSS3, Arrived on call for dishwasher not washing, replaced pump motor assem. Prior due to not spraying water and returning today to replace dispenser due to broken, replaced dispenser and checked operation and no leaks after repair and all is functioning as it should, no leaks after repair, call complete. Also gave customer instructions on running hot water at sink and soap usage and rinse aid use and cleanings of dishwasher.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/30/2018
Model DU1055XTSS3, Arrived on call for dishwasher not washing, replaced pump motor assem. Prior due to not spraying water and returning today to replace dispenser due to broken, replaced dispenser and checked operation and no leaks after repair and all is functioning as it should, no leaks after repair, call complete. Also gave customer instructions on running hot water at sink and soap usage and rinse aid use and cleanings of dishwasher.
Near Austin, TX 78758
Dona
Job Details: 07/30/2018
Arrived on site for no functionality, found 120 volts to control with no response. Unit would not go in to test mode or diagnostics. Replaced main control, verified operations after control replacement. Unit filled, locked, agitated, drained and spun. All operations check good. Unit is at a rental company unit was not left hooked to water or electrical. Checked unit for leaks no leaks found during operation.
Near Buda, TX 78610
Kevin
Job Details: 07/30/2018
Arrived on site and set refrigerator into diagnostic cycle and ran all functions manually one noise customer is experiencing is the defrost heater cracking frost and ice. Other noises customer is hearing could not be duplicated. Spoke with tech line Dustin SR7722576581. All noises customer is reporting are likely due to normal functions like the start device, and compressor starting up. No water leaks from connections at time of service, job complete.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/30/2018
WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not filling properly and tripping breaker. Ran diagnostics and found no error codes. Ran calibration and unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. Also found unit is plugged into GFCI. Advised to have outlet checked. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Tyler B.
Job Details: 07/28/2018
Near Georgetown, TX 78628
Lou
Job Details: 07/28/2018
arrived on site to install previously diagnosed and ordered part. Removed and replaced the control panel and tested the unit. The unit operated as designed and no error codes. No water leaks observed during service, job completed.
Near Georgetown, TX 78628
Lou
Job Details: 07/28/2018
arrived on site to inspect dishwasher not operating and not dispensing water. I placed the unit into diagnostics and began testing. Error codes 6/4, 7/1 appeared. I cleared the codes and continued with testing and found that the sump/motor assembly was not working. I tested the drain pump and heating element and both were working properly as was the water inlet valve. I removed and replaced the sump/motor assembly and tested the unit again and the unit operated as designed. I found that the was a gap in the flooring that was allowing the leveling feet to fall into which was making the unit in level and leaning too far to the front. I readjusted the mounting brackets to where the leveling feet were in front of the gap in the floor and the customer provided a piece of metal to slide into the gap and keep the feet from falling into the gap. Leveled the unit and tested and unit operates as designed, no error codes, job completed.
Near Hutto, TX 78634
Tyler B.
Job Details: 07/28/2018
Near Round Rock, TX 78681
Tyler B.
Job Details: 07/28/2018
Near Georgetown, TX 78628
Lou
Job Details: 07/28/2018
arrived on site to inspect washer lid broken. Upon further inspection, I found that the plastic around the hinge of the lid on the left side was broken and was keeping the door from sealing correctly. I removed and replaced the lid and tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.
Near Austin, TX 78747
Luis
Job Details: 07/28/2018
Refrigerator-replaced failed icemaker
Near Cedar Park, TX 78613
Lou
Job Details: 07/28/2018
arrived on site to inspect dryer not working. Upon further inspection, I turned the timer on and could hear it ticking and pushed the start Button and the unit did not come on. I removed the back to the unit and checked ohms at the fuse and it was open. I removed and replaced the fuse and tested the unit and the unit operated as designed. I verified ohms at the cutoff and element as well. No lint observed during service, job completed.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 07/28/2018
Near Round Rock, TX 78664
Tyler B.
Job Details: 07/28/2018
Near New Braunfels, TX 78130
Brandon
Job Details: 07/28/2018
Arrived on site for customer complaint of dishwasher not drying properly. I found no rinse aid was being used, and plastic tub dishwasher. I instructed customer to use rinse aid and explained how plastic tub dishwashers do not get as hot during a dry cycle as stainless tub dishwashers. Water lines were dry at time of service.
Near New Braunfels, TX 78130
Brandon
Job Details: 07/28/2018
Arrived on site for cooktop being cracked, I replaced cooktop, unit tested good.
Near Manor, TX 78653
Joseph C.
Job Details: 07/27/2018
WRT311FZDW01 Arrived on site for “door not sealing” complaint. Per my previous diagnosis, removed and replaced fresh foods door gasket. Added spacer washer, at top of door, to bottom. Unit is performing as designed. No leaks detected, at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 07/27/2018
arrived on site to inspect dryer clean vent light staying on. Upon arrival, the customer advised that the clean vent light would not turn off so they contacted the place that they bought it from and they came to the home and changed the buyer vent hose from a soft hose to the hard hose. When I arrived the clean light was not on and while testing with my vent tester, the light never came on. While using the vent tester, it fell off the holder like it is suppose to. I checked the vent tube outside of the house and it was clean. The customer advised that he had cleaned it out. I recommended that the customer clean the vents once every three months due to the unit having a mister in it and it can cause moisture to go into the vent hose and cause lint buildup in the hose which in turn will cause the unit to not dry and the clean vent light to come on. No lint observed during service. Job completed.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/27/2018
MVWB865GW0 (Top Load Washer) - Arrived onsite to install new gearcase and clutch from my prior visit’s diagnosis. Removed warn gearcase and clutch. Installed new replacements. Reassembled. Ran test 052. Unit completed successfully. No other issues found at this time. All water connections were dry at time of service.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model WTW7500GC0, Arrived on call for washer has lf error which is long fill error, checked for error codes and got long fill error and inlet water temp fault error and spin limited due to water temp and overload error, ran hot and cold water and not a trickle from valve, removed water supply lines and has good water pressure on both hot and cold, unit will need valve, installed valve and tested and know is getting good flow through the valve on hot and cold, ran calibration and cleared error codes, no water leaks after repair, also instructed customer on loading of washer max 5-6 pairs of jeans and to spread around evenly and leave center wash plate open, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model WTW7500GC0, Arrived on call for washer has lf error which is long fill error, checked for error codes and got long fill error and inlet water temp fault error and spin limited due to water temp and overload error, ran hot and cold water and not a trickle from valve, removed water supply lines and has good water pressure on both hot and cold, unit will need valve, installed valve and tested and know is getting good flow through the valve on hot and cold, ran calibration and cleared error codes, no water leaks after repair, also instructed customer on loading of washer max 5-6 pairs of jeans and to spread around evenly and leave center wash plate open, call complete.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/27/2018
RT18BKXKQ00 (Top Mount Refrigerator) - Arrived onsite to conduct sealed system repair on top mount refrigerator. Upon removing dryer, found pin hole leak on steel line. Removed drier and installed new UV drier. Sealed pin hole with braising methods. Installed process stub to existing compressor. Vacuumed unit down to -25psi. Charged with 4.75oz of R134a refrigerant. Reassembled and powered unit up. Found good frost pattern on evaporator. Used heat gun to adjust door seal. No other issues found. No water connections made to unit at time of service.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model WMH32519FW0, Unit has a 1 year extended warranty through the builder, Arrived on call for microwave will not turn on, found that microwave does turn on but has a complaint of interior light flickering and intermittent no heat condition, found interior light flickering when door is open and closed, replaced interlocks and switches and all checks good unit is heating and interior lights are not flickering know, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model WMH32519FW0, Unit has a 1 year extended warranty through the builder, Arrived on call for microwave will not turn on, found that microwave does turn on but has a complaint of interior light flickering and intermittent no heat condition, found interior light flickering when door is open and closed, replaced interlocks and switches and all checks good unit is heating and interior lights are not flickering know, call complete.
Near Georgetown, TX 78633
Dona
Job Details: 07/27/2018
Arrived on site for vibration found on right rear panel on bulkhead With vibrations to outer panel, tightened bulkhead and added sound pad to reduce vibrations from expansion and contraction when heating element is cycling. Ran unit through numerous test cycles. Found no abnormal vibrations following repair of bulkhead. Verified airflow and ducting clear. Unit is operating to manufacture specifications. Unit is level.
Near Austin, TX 78717
Lou
Job Details: 07/27/2018
arrived on site to inspect dishwasher bottom drawer falling out. Upon further inspection, I pulled the bottom drawer out of the unit and when I did, the unit tilted forward. I found that the mounting brackets were not screwed to the cabinet. Due to the installation, the unit would not mount on both sides, so I mounted the right side to the cabinet and the left side mount was wedged against the inside of the cabinet so that it would not fall forward. I could not mount the unit as the mounting trim of the cabinet was not large enough. I tested the unit with the right side mounted and I raised the leveling feet and the unit operates as designed. No water leaks observed during service. Job completed.
Near Georgetown, TX 78633
Chase
Job Details: 07/27/2018
MEDB765DC arrived on site to check dryer for noisy operation and vibration. Sound vibration coming from rear panel where it meets the right side panel. Added sound dampening pad and adjusted the feet. All sounds of dryer are normal after adjustments. Inform customer that when heating element Cycles on and off there may be increase sound do two expansion and contraction of metal
Near Austin, TX 78717
Lou
Job Details: 07/27/2018
arrived on site to inspect oven door glass broken. Upon further inspection, I found that the oven door outer glass had broken. It is the glass that is on the outer backside of the door. I removed and replaced the glass and vacuumed up all glass debris and tested the unit and operated as designed. Job completed.
Near Austin, TX 78757
Scott
Job Details: 07/27/2018
Range with broken handle. Electric, whirlpool
Near Georgetown, TX 78626
Tyler B.
Job Details: 07/27/2018
Near Marble Falls, TX 78654
Thomas L.
Job Details: 07/27/2018
Arrived on site and tested unit. Found fresh food evap thermistor reading out of range. Installed new fan and thermistor kit. Tested for proper operation. Unit working properly. All water connections were dry at time of service. Job complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model MRT118FFFM00, Autho. MFP3R00EPL1 , Arrived on call for complaint of not cooling on both compartments, arrived on call and freezer is at 28 degrees and fresh food is at 62 degrees was not able to put unit in to diag. Even with tech line help called tech line and spoke to red, file number 7722570216 found defrost issue and frosting issue, will need to order correct control and will use evap sensor for freezer on return and will also order fan blade kit, will reschedule for 8/1/18
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/27/2018
Model MRT118FFFM00, Autho. MFP3R00EPL1 , Arrived on call for complaint of not cooling on both compartments, arrived on call and freezer is at 28 degrees and fresh food is at 62 degrees was not able to put unit in to diag. Even with tech line help called tech line and spoke to red, file number 7722570216 found defrost issue and frosting issue, will need to order correct control and will use evap sensor for freezer on return and will also order fan blade kit, will reschedule for 8/1/18
Near New Braunfels, TX 78130
Robert
Job Details: 07/27/2018
WTW4816FW2 Arrived on job for complaints of not spinning. Ran diagnostics and lid wouldn’t latch. Replaced latch and run diagnostics and operation normal. No leaks detected at time of service. Job complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 07/27/2018
Near Austin, TX 78745
Kevin
Job Details: 07/27/2018
Arrived on site and checked unit into diagnostic cycle and found code for basket speed fault, spoke with commercial tech line and they recommended replacing actuator with the new design. Parts are still covered under manufacturer warranty. Quoted customer for total labor TL110 $174.99 No water leaks from connections at time of service, job complete.
Near Austin, TX 78727
Lou
Job Details: 07/27/2018
arrived on site to inspect microwave not working. Upon further inspection, I found that the inner light comes on, but the unit does not come on. I found that the lower switch had a burnt connection. I replaced the connector and removed and replaced the upper and lower switches along with the interlock. I tested the unit and the unit operated as designed. Job completed.
Near New Braunfels, TX 78130
Robert
Job Details: 07/27/2018
WDF330PAHS2 Arrived on job for complaints of door not opening correctly. Found on left side bushing and spring missing. Replaced bushing and spring. Operation normal. No leaks detected at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/27/2018
EED4400VQ0 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Found dryer door switch not clicking. Removed and replaced door switch. Tested unit. Unit now starts and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Johnson City, TX 78636
Brandon
Job Details: 07/27/2018
Arrived on site for washing machine not functioning properly and going straight into a drain. I accessed control board, and removed pressure hose, and plugged unit back in, found same problem occurred. Found faulty control board. I replaced control board unit tested good, water lines were dry at time of service.
Near Kingsland, TX 78639
Thomas L.
Job Details: 07/27/2018
Arrived on site. Found floor scratched in front of range. Cooktop and control working properly. Found oven will not heat. Tested for proper voltage and found only 120 volts getting to unit. Instructed customer that an electrician will have to correct the voltage issue and oven will begin heating properly. Job complete.
Near Round Rock, TX 78664
Tyler B.
Job Details: 07/27/2018
Near Killeen, TX 76549
Arthur B.
Job Details: 07/27/2018
MH1170XSB0 (OTR Microwave) - Arrived onsite to install new door and trim to OTR microwave from tech’s prior diagnosis. Removed damage door and installed new replacement with trim. Reassembled. Tested unit. Unit heats as intended. No other issues found.