Service History 1324

We serviced a

WHIRLPOOL REFRIGERATOR

Model W8RXEGMWQ01

Near Salado, Texas 76571

Wesley

Job Details: 04/21/2021

Arrived onsite and found defrost issue. Advised customer defrost could be attempted to restore function at least temporarily.

We serviced a

KITCHENAID DISHWASHER

Model n/a

Near Round Rock, Texas 78681

David S

Job Details: 04/21/2021

Customer asked about the dishwasher while in home. I inspected the dishwasher and found the top rack adjuster broken. The customer stated they wanted all wheels and adjusters replaced.. ; ordrng 1 W10712394 (Adjusters) and 4 W10195416V (Wheels)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDW00

Near Austin, Texas 78730

Luis

Job Details: 04/21/2021

"Arrived on site for icemaker issues. Found bail arm disconnected from shutoff switch in icemaker housing,installed bail arm to correct location on icemaker housing,tested icemaker,icemaker ran through a cycle and filled with water"

We serviced a

JENN-AIR REFRIGERATOR

Model JURFL242HX00

Near Austin, Texas 78704

Jacob

Job Details: 04/21/2021

"Arrived onsite to replace the assembly control. Replaced control assembly. Control was not responding still. Upon further investigation, found that the black wire had come out of the connector coming from the cabinet side and other wires were corroded as well. Called tech line. Let tech line know of wire corrosion.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, Texas 78704

Jacob

Job Details: 04/21/2021

"Arrived onsite with MZ to replace all parts advised from Tech line. Replaced parts. Tested unit. Had issue with lid not locking this time. Called tech line once again. Had me ohm the connector from the board for lid latch, all checked good. Suggested that there still may be something with the lid latch to be replaced. Got sr#7730376539. Ordered part. Office to reschedule ; ordrng 1 W11176112 (latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, Texas 78628

Tommy

Job Details: 04/21/2021

"Arrived onsite for washer with burning smell. Upon arrival found unit had error code F7E6 and F7E7. Pulled unit wash basket and found nothing blocking basket or washplate from connection. Found unit gear case chipped at top. Found unit belt on motor very loose. Motor is also running extremely hot even under not load struggling to reach desired RPM.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, Texas 78702

Jacob

Job Details: 04/21/2021

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Whitney, Texas 76692

Jonathan M

Job Details: 04/21/2021

"Arrived on site for a washing machine that won?t spin out the clothes. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (long fill) error code. The customer advised that she is getting a CL code to clean the washer. The customer also advised that her unit is not faulty on every cycle but only on bulky normal wash loads or towels. Ran it through diagnostics and the unit worked as designed. Tested the individual valves and all ran as designed. Tested the pressure system and the pressure system is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ0

Near Buda, Texas 78610

James

Job Details: 04/21/2021

performed virtual diagnosis via phone. found all buttons on keypad function exept for the start button. no cycle can be started due to button failure.

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Harker Heights, Texas 76548

Wesley

Job Details: 04/21/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Clifton, Texas 76634

Jonathan M

Job Details: 04/21/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the evaporator fan cover missing an ice block just behind where that cover sits. Steamed off ice buildup and replaced ice fan due to excessive hitting ice. Advise customer that they would need a new cover for full repair. Reassembled unit and tested it. Unit is working as designed. Call complete.

We serviced a

GE DRYER

Model GTD65EBSJ3WS

Near Temple, Texas 76502

Wesley

Job Details: 04/21/2021

Arrived onsite found failing door switch. Replaced door switch to repair dryer function. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Georgetown, Texas 78633

Jonathan S

Job Details: 04/21/2021

"Arrived n site for refrigerator not cooling and not producing ice. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested defrost sensor and thermistor, found circuit good. Removed ice to gain access to evaporator. Measured resistance on sensor and found within range. Ran test 4 and was powered down and didn?t reach step 2. Ran test 4 again and found 3 way valve correct. Assembled unit and tested ice maker cycle and fill. Found UI not responsive to control. .; ordrng 1 W10848301 (UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Leander, Texas 78641

Kayman

Job Details: 04/21/2021

Arrived onsite for microwave with lamp cover screw stripped. Upon inspection I found the screw was not stripped but the bulb was burnt out. I was attempting to remove the bulb and it twisted out of its socket leaving the metal part stuck in the lamp housing. I removed the bottom panel to access the wiring. I found one of the wire connectors was black as if there was a small thermal event. The unit will need the main Control(W10892389) bulb(8206232A) socket(W10210871) for repair. .; ordrng 1 W10892389 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Socket)

We serviced a

WHIRLPOOL DRYER

Model LER4634EQ2

Near Waco, Texas 76708

Jonathan M

Job Details: 04/21/2021

"Arrived on site for a dryer that?s not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested all heating circuit components and found the heater not showing continuity. Remove the heater and found the heater had broken. Replace part and tested unit. Unit began working as designed. Advised customer of warranty and unit is working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS4

Near Austin, Texas 78748

Luis

Job Details: 04/21/2021

"Arrived on site for temperature issues. Found freezer door not fully sealing causing cold air to migrate out. Diagnosed glides misaligned,adjusted glides reinstalled freezer door checked door seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Smithville, Texas 78957

Andy

Job Details: 04/21/2021

Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Leander, Texas 78641

Lou

Job Details: 04/21/2021

"Arrived on site to inspect refrigerator doors not closing. Upon further inspection, customer demonstrated how the freezer door opens when the fresh foods door is closed. I tested the door closure by opening at 45 degree angle and letting the door close on its own starting with the RC door. Once it closed, the FC door did not pop open. I tested the FC door and it operated as designed also. I found that the upper left corner of the cabinet/liner was dented inward and badly gapped (photos) allowing warm air inside the FC section and causing frost to build up. I adjusted the corner chassis and filled with manufacturers approved silicone and filled the remaining gap along the opening of the FC section. Advised customer of my repairs. No water connections to the unit, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Georgetown, Texas 78633

Jonathan S

Job Details: 04/21/2021

Arrived on site for oven combo microwave door not shutting correctly. Inspected unit and work area. Checked door hinges and switches. Called Whirlpool tech support and spoke with Andrew. Will replace inner door panel and test to see if door hinges are needed. Office to schedule appointment when ETA is available on parts. (Sr#7730570466).; ordrng 1 W10687342 (INNER DOOR) and 2 W10874474 (HINGES)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM3

Near Austin, Texas 78738

Robert

Job Details: 04/21/2021

Arrived on job for complaints of not draining. Found pump not working 120vac supply. After replacement test operation. No leaks detected at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, Texas 78717

Justin

Job Details: 04/21/2021

Arrived on site for dishwasher not draining at the end of the cycle. Upon further inspection I found the issue was the same as the prior visits. I installed the previously diagnosed parts. I then ran a diagnostics cycle and the unit ran through as designed. The unit did not skip the drain t the end and drained as designed. No leaks observed at the time of service. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Hutto, Texas 78634

Jimmy J.

Job Details: 04/21/2021

Arrived on site to install previously diagnosed parts. Removed FC fan harness and installed new FC fan harness. Removed RC fan harness and installed new RC fan harness. Removed UI and installed new UI. Removed HV board and installed new HV board. Ran diagnostics to test compressor and fans. They are running as designed. Customer will contact us if the fridge doesnt seem to be cooling properly. Job completed.

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2422RF4B

Near Hillsboro, Texas 76645

Jonathan M

Job Details: 04/21/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced blower spray arm and tested unit. Unit began working as designed without tripping. No leaks present during operation. Call complete..

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Austin, Texas 78738

Robert

Job Details: 04/21/2021

Arrived on job for complaints of no heat. Found element open. Replaced element and test. Air flow good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS1

Near Canyon Lake, Texas 78132

Andrew

Job Details: 04/21/2021

"Arrived on site to test unit for not soap not dissolving. Found error code f4e3(motor not running). Found motor running very weak. Replaced sump and motor assembly, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Leander, Texas 78641

Justin

Job Details: 04/21/2021

Arrived on site for a dishwasher with console start and cancel button being stuck. Upon further inspection I found both buttons not responding. I was able to get the unit into diagnostics mode and found no stored error codes. I ran a test cycle on the unit and found it running as designed. I gained access to the console control and found the buttons visibly broken on it. I unplugged the unit and installed the new console. I then tested the start and cancel buttons which were now working. I ran a diagnostics cycle and it ran through as designed with no errors. I removed the toe plate and observed no leaks during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Austin, Texas 78744

Luis

Job Details: 04/21/2021

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed cap tube soldered closed in evaporator inlet,replaced the evaporator installed access valve and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, Texas 78744

Leonardo

Job Details: 04/21/2021

Arrived on site to test unit for unit not keeping temp. Replaced sensor test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Temple, Texas 76502

Tyler

Job Details: 04/21/2021

Arrived on site for dryer not running correctly. Upon arrival customer stated that theyve had a hard time getting the dryer to start. Upon further inspection of the unit I found that the motor and belt were still intact but when you hit the start button the unit will turn on but would not run. After disassembling the back of the unit I was able to verify that the thermal cut off so the heating element as well as a heating element themselves are all working great but the thermal fuse the gauges airflow leaving the dryer has shorted out causing the dryer not to start. I was able to reassembled and tested dryer and verified that the unit is fully functioning as designed and fluctuating temperatures as needed I did however inform the customer before leaving that because of the issue was due to a dryer vent clog inside the venting of the home and that they would have to call someone out to scrub out the dryer vent from inside the house before being able to reconnect and use a dryer safely. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Dripping Springs, Texas 78620

Luis

Job Details: 04/21/2021

"Arrived on site for ice build up in freezer. Found gap between gasket and cabinet,removed ice build up installed freezer door,remolded door gasket checked door seal good."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Blanco, Texas 78606

Brandon

Job Details: 04/21/2021

"Arrived on site for customer complaint of unit not running a cycle, found miscommunication between UI and main control, I replaced main control, the new UI was damaged/would not respond. Unit tested good at time of service with the new main control. If problem continues, will need UI console."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Marion, Texas 78124

Noah D

Job Details: 04/21/2021

"Arrived on site to inspect unit for not turning on, upon inspection found the unit not plugged into a working outlet, tested breaker and unit on another outlet and it worked correctly. Complete"

We serviced a

JENN-AIR OVEN

Model JJW2430IL00

Near Canyon Lake, Texas 78132

Andrew

Job Details: 04/21/2021

"Arrived on site to replace outer glass per previous diagnosis. Replaced glass, tested unit, unit works good. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near New Braunfels, Texas 78130

Noah D

Job Details: 04/21/2021

"Arrived on site to inspect unit for leaking during operating, upon inspection found the unit leaking from Icemaker when supplied water. Replaced valve and tested unit with no issues. Complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HV0

Near Round Rock, Texas 78665

Kayman

Job Details: 04/21/2021

Arrived onsite for range with digits missing on the control or partial display. Upon inspection I found the right side of the digits was missing during timer or cook time. I removed the back panel and accessed the control board. I did not see any visible breaks or shorts in the harness. I also confirmed voltage and tight connections at the terminal block. I replaced the control and tested the unit. The unit is preheating as designed with no missing digits.

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHK0

Near Austin, Texas 78728

David Z

Job Details: 04/21/2021

Arrived on site to install previously diagnosed parts to resolve grinding wash motor. Replaced sump and motor and retested. Unit is no longer making any noise and working as designed. No water leaks found. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVQ03

Near Georgetown, Texas 78633

Jonathan S

Job Details: 04/21/2021

"Arrived on site for RC not cooling well. Measured temperature in RC and found at 34?. Inspected unit and work area. Found items against damper (see SD-QUICKPIC). Inspected evaporator and fan. Found good frost pattern. Pulled unit out and found condenser fan and compressor running. Measured amp draw to compressor and found within range. Spoke with customer on air flow and unit operation. All tested good, no water leaks detected

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Kempner, Texas 76539

Tyler

Job Details: 04/21/2021

"Arrived on site for refrigerator needing previously diagnosed ice make related parts such as ice bin, heater fill tube, valve, etc. upon arrival I was able to install previously diagnosed parts. After repair I found ice maker running as well as the water dispenser with. No leaks. Informed customer unit would need at least 1-4 days to start and fill bucket with ice"

We serviced a

GE REFRIGERATOR

Model GSC23LSRCSS

Near The Hills, Texas 78738

Luis

Job Details: 04/21/2021

"Arrived on site for loud noise. Fan powered on vibration noise from housing,removed cover and icemaker compartment,found lower section of housing missing screws,removed housing gained access to fan motor,found no obstructions on or around fan motor,installed housing secured housing correctly with all 4 screws."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, Texas 78759

Scott

Job Details: 04/21/2021

"Arrived on site for Dora jar and low ice production. So nothing wrong with doors, customer is only experiencing low Ice production . Found IM is getting to much water and over flowing tray . IM is having hard time harvesting . Ordering filter head , ice maker , valve .No water leaks detected at time of service,call to set return; ordrng 1 W11482383 (VALVE ) and 1 W11482384 (HEAD FILTER ) and 1 W11483245 (ICE MAKER )"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Killeen, Texas 76541

Tyler

Job Details: 04/21/2021

Arrived on site for range that the glass door had broken off the front. Upon arrival customer stated that when the incident happened they had noticed the right side of the handle was loose from the door and they could not find any way to tighten it at that point they tried to open the door to inspect it and found that the glass had fallen out of place in the process of opening it due to how loose the hand was and not holding it. Also could not locate the cross support bar that holds a glass and placed upon arrival and found that the holes inside the handle were stripped out which is what caused the screw to come loose in the first place. ; ordrng 1 W11176456 (Glass door) and 1 W11389703 (Bracket cross support) and 3 W11428245 (Screws)s and 1 WPW10481433 (Nameplate) and 4 WP59002061 (Screws)s

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Pflugerville, Texas 78660

Matthew

Job Details: 04/21/2021

Arrived onsite to replace previously diagnosed parts. Replaced hot water valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Mustang Ridge, Texas 78610

Richard

Job Details: 04/21/2021

Arrived onsite for the refrigerator not dispensing ice. During testing found that the door harness is causing the issue. When I wiggle the harness the auger motor starts to work. Will need a new door. Ordering parts and office to schedule ; ordrng 1 LW11258441 (Freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Waco, Texas 76708

Jonathan M

Job Details: 04/21/2021

Arrived on site for a refrigerator that?s leaking from the icemaker. Inspected unit and work area. Found icemaker not even fully connected on the screws causing the leak. Adjusted the icemaker to fit properly onto the wall screws and tested unit. Unit still began to leak. Replaced icemaker and tested unit found the first left hole screw sliding due to the hole being stripped.Unit was holding and filled without leaking. Unit is working as designed. Call complete.

We serviced a

GE MICROWAVE

Model psb9120sf1ss

Near Georgetown, Texas 78628

Jonathan S

Job Details: 04/21/2021

"Arrived on site for GE Advantium microwave with no power. Removed unit and disassembled. Measured resistance on noise filter fuse and found closed. Tested cavity and magnetron fuse and all are closed circuits. Found convection fuse opened. Bypassed fuse and found power at control. Will need to replace fuse. . ; ordrng 1 CUSTOMERREQPM and 1 WB20X10048 (THERMOSTAT ) and 1 WB21X10149 (CONVECTION FUSE)"

We serviced a

MAYTAG WASHER

Model MVWX600XW1

Near Lakeway, Texas 78734

Robert

Job Details: 04/21/2021

Arrived on job for complaints of leaks in tub. Found the valve on housing not closing properly.After replacement test operation and hoses are old and the gasket no longer sealed properly. Customer aware of hose issue andwill purchase replacement hoses.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78736

Leonardo

Job Details: 04/21/2021

Arrived on site to test unit for damaged console. Found broken console on right side. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, Texas 78731

Kevin

Job Details: 04/21/2021

"Arrived on site and replaced gearcase, actuator, cam kit, shield and belt Diagnosed on previous visit. After replacement ran a diagnostic cycle to confirm correct operation, job complete"

We serviced a

WHIRLPOOL OVEN

Model KEMS308SSS05

Near Georgetown, Texas 78633

Jonathan S

Job Details: 04/21/2021

Arrived on site for oven having long preheat time. Inspected unit and work area. Per diagnostics mode and found error F6-E0 communication error. Check terminal connections and tested operation found all controls responding properly. Gained access to a Appliance manager control. Measured resistance at T3-3 to fuse and found element opened/failed. Contacted parts department (SR) and found no ETA available on part. Spoken with customer on back order part. Office to schedule return.; ordrng 1 WPW10207398 (BAKE ELEMENT )

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/21/2021

"Arrived on site to test unit for stops not staying in place. Replaced stops, tested unit, unit works good. Job complete."

We serviced a

GE REFRIGERATOR

Model PSE25KGHBHBB

Near McGregor, Texas 76657

Job Details: 04/21/2021

"Arrived on site to inspect side by side refrigerator water dispensing and ice production issues.Swapped out customers filter and inserted the bypass.Found voltage was powering the valve, but the solenoids werent opening causing a loud pulsating sound even after I checked the water source at the wall.Ordering the valve.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR57X10032 (REG, WATER INLET)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Cedar Park, Texas 78613

Kayman

Job Details: 04/21/2021

Arrived onsite for wall oven not responding to touch. Upon inspection I confirmed the complaint. I cycled power off and replaced the main control and console. I powered up the unit and tested function. The unit is working as designed but we could not get it connected to WiFi. I left the whirlpool WiFi teams number with the customer so they can help assist in getting the unit connected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF110PABB4

Near Austin, Texas 78748

Leonardo

Job Details: 04/21/2021

Arrived on site to test unit for unit not starting. Test unit and found bad control board. Ordering new board office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Round Rock, Texas 78665

David S

Job Details: 04/21/2021

Arrived on site for ice maker not cycling. We inspected the unit and work area. We put the unit into diagnostics and found error code e2 in step 56. We put the unit through test 57 and ran a harvest cycle the ice maker started the cycle but never finished it. I spoke to the customer about the unit needing an ice maker to complete the repair. We installed the new ice maker we tested the ice maker in test 57 again and found it completing the cycle. We also ran ice maker fill test and found it filling with water.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, Texas 78641

Justin

Job Details: 04/21/2021

Arrived on site for dishwasher not heating. Upon further inspection I found the heating element visibly open and rusted. I found the customer has really hard water and advised her on cleaning the unit regularly. I put the unit into diagnostics mode and found stored error code F7E1 for no heat.The customer accepted. I installed the new heating element and then ran a test cycle in diagnostics. I monitored amp draw on the heater and it is now running as designed. No leaks observed at the time of service.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Austin, Texas 78738

Brandon

Job Details: 04/21/2021

"Arrived on site to replace failed dispenser, console, and bellow, after replacing, unit tested good, no leaks."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Kyle, Texas 78640

Richard

Job Details: 04/21/2021

Arrived onsite for the dryer not working properly. During testing found that that the motor is causing the issue.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FH00

Near Leander, Texas 78641

Justin

Job Details: 04/21/2021

Arrived on site to install previously diagnosed parts. I found we did not have right harness. Ordering research for main harness to return for repair (harness needed in SD pic). Bringing all parts back for repair and need other harness to complete. Office to reschedule. ; ordrng 1 MainHarness (Research)

We serviced a

WHIRLPOOL WASHER

Model WFW90HEFC1

Near Austin, Texas 78731

David Z

Job Details: 04/21/2021

"Arrived on site to follow up on washer that is not running cycles. Tested latch and found latch locking and unlocking properly properly with current and new Latch. Control is not allowing the unit to advance. Office to schedule when we get parts. ; ordrng 1 W11201288 (Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Leander, Texas 78641

Kayman

Job Details: 04/21/2021

Arrived onsite for microwave with frame that looks bent. Upon inspection I found the right side bent outward a small amount allowing the frame to show. I was able to remove the control panel and secure the side of the wrap so that it covers the frame. Due to the material of the wrap and the way its mounted it can cause the frame to shift position and appear warped. The unit is otherwise working as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Leander, Texas 78641

Kayman

Job Details: 04/21/2021

Arrived onsite for microwave with door that wont stay shut. Upon inspection I found the interlock switches were both depressed and stuck in. The spring have failed. I replaced both interlocks and tested the unit. The unit is heating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, Texas 78758

Scott

Job Details: 04/21/2021

Arrived on site for UI not responding . Found when setting measured dispensing control would stop and freeze up. Replaced control and UI . Ran measure dispens again . Control would stop but didn?t freeze up. Called tech line ran couple testes on dispenser and found this is a normal function .No water leaks detected at time of service. Job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWS2

Near Austin, Texas 78731

David Z

Job Details: 04/21/2021

"Arrived on site for dishwasher not running and dissolving soap. Ran unit and heard it fill, but wash motor never came on. Could hear diverter just clicking and spinning. Found error code F7E1 for no heat. Ran unit in diag mode and wash motor never came on, just constant diverter clicking. Replaced sump and retested. Unit now working as designed and heating.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS0

Near Austin, Texas 78750

David Z

Job Details: 04/21/2021

"Arrived on site to install previously diagnosed parts to resolve beeping when unit was on, and not functioning. Replaced display and console to resolve beeping and display issues. Retested and unit is no longer beeping and induction is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHAXSL02

Near Georgetown, Texas 78633

Jonathan S

Job Details: 04/21/2021

"Arrived on site for refrigerator ice melting and center mullion is very hot. Inspected unit and work area. Found ice door not closed. Inspected for damages and none found. Found condenser fan not running, tested voltage and found within range. Will be able to repair ice door house and will need to replace fan motor. Repair ice door and replaced condenser fan assembly. Tested ice maker cycle. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Round Rock, Texas 78665

David S

Job Details: 04/21/2021

Arrived on site for fridge light being out. We inspected the unit and work area. We found one of the lights under the ice maker out. We replaced the light module and it started working again. Job complete.

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near Austin, Texas 78758

Scott

Job Details: 04/21/2021

Arrived on site for oven not heating properly . Found aluminum foil covering vent holes in oven . Removed foil and ran temp checks . Adjusted 10 degrees. Re ran temp check all checked normal. No gas leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, Texas 78641

Kayman

Job Details: 04/21/2021

"Arrived onsite for dishwasher that wont drain. Upon inspection I found the drain pump sounded a little abnormal. I removed the drain pump and found it is different than the one that I have with me today, the one I have matches this model so I replaced the drain pump and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, Texas 78730

David Z

Job Details: 04/21/2021

"Arrived on site to install icemaker to resolve no ice condition. Found the mold heater OL with 0 resistance causing the ice to stick. Replaced icemaker and retested and unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cedar Park, Texas 78613

Justin

Job Details: 04/21/2021

Arrived on site for a dishwasher visibly leaking. Upon arrival customer stated they found leak coming from a big dent on the top back left ha d corner. Upon further inspection I found the unit had a big crack on the top and the dent on the back was causing a gap in the weld allowing it to leak. I put the unit into diagnostics mode and found stored error code F8E1 for inlet water error. I then ran a test cycle and was able to see unit leak from back top left. I observed no other leak on the unit. I also found the float switch drip tray completely missing and allowing float switch to just lay on the ground. I called techline and spoke to Austin and received SR# 7730567055. Austin then transferred me to trade care team. I then spoke to Stephanie. She authorized two times labor and gave adjustment# WW6Q500NL2. Ordering tub and drip tray. Office to reschedule. ; ordrng 1 W11025993 (Drip Tray) and 1 W11409866 (Tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA35SWHN01

Near Martindale, Texas 78655

Noah D

Job Details: 04/21/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the valve shorted. Replaced valve and tested unit, no change, cleared ice from tubing and all functions returned. Complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, Texas 78665

Jimmy J.

Job Details: 04/21/2021

Arrived on site for Wet clothes or will not spin or finish cycle - SP W10754551 - PRE-ID W10634026 - SP W10754551.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Leander, Texas 78641

Tommy

Job Details: 04/21/2021

Arrived onsite for unit lower oven not heating found lower oven TOD out as bake and broil would not work. Ordering TOD office to reschedule upon receiving.; ordrng 1 WP4449751 (TOD)

We serviced a

JENN-AIR RANGE

Model JDRP436HL00

Near Leander, Texas 78641

Lou

Job Details: 04/21/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the fan noise, I removed and replaced the fan blower assembly and installed foam between the fan and back panel to stop/reduce vibration. Tested the unit with customer present and unit is operating as designed and quiet. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS0

Near Austin, Texas 78739

Leonardo

Job Details: 04/21/2021

Arrived on site to test unit for unit not starting. Test unit and found unit not seeing door close. Found latch stuck in the close position. Corrected latch test unit and unit not getting water. Customer had water turned off under sink. Turn water on and not getting enough pressure. Advised customer to get Plummer to check valve job complete.

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Georgetown, Texas 78628

Jonathan S

Job Details: 04/21/2021

"Arrived on site for washer that leaked and friend had fixed leak. Then customer went to use unit and had error Lo Fl when in use. Inspected unit and work area. Found drain line tied in to standpipe ( see SD-QUICKPIC). Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F3-E1 overflow condition. Found F8-E3 caused by improper drain line. Ran automatic test cycle and found on step C4 no hot water to unit. Checked hot water at valve and found off position. Turned water on and ran automatic test cycle again. Found unit getting hot water. Informed customer on drain line and email customer insulation instructions. Unit tested good, no water leaks detected."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS0

Near Austin, Texas 78751

Matthew

Job Details: 04/21/2021

"Arrived onsite for dishwasher stopping prematurely. Upon inspection found unit is completing cycle. Ran diagnostics and all passed. Ran normal cycle and unit is functioning properly. Instructed customer on proper loading, insuring unit was getting hot water and recommended change in detergent. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Waco, Texas 76705

Job Details: 04/21/2021

"Arrived on site and inspected dishwasher.Customer advised the washing issues were solved, but showed me the adjusters and rails were defective causing the top rack issues.Ordering the adjusters and rails needed to complete the repair.Office to schedule return services.Needs more work ; ordrng 2 WPW10546503 (ADJUSTER)s and 1 W11259785 (UPR RACK TRACK, LH) and 1 W11259786 (UPR RACK TRACK, RH) and 1 W11048936 (TRACK ASSY, UPR RH) and 1 W11048934 (TRACK ASSY, UPR LH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Austin, Texas 78744

Luis

Job Details: 04/21/2021

"Arrived on site for no ice. Found fill tube not inserted to fill cup also found blockage in fill tube,removed obstruction installed fill tube fully to fill cup tested icemaker water entering icemaker."

We serviced a

GE RANGE

Model JB988S0H4SS

Near Lago Vista, Texas 78645

Lou

Job Details: 04/21/2021

"Arrived on site to inspect range oven temps. Upon further inspection, customer advised that the oven temps are 100 degrees off. I tested temps and the unit only got to 314 degrees. I pulled the unit out to test the control and found the bake element not connected. Connected the element and tested the unit on Bake at 350 degrees and tested voltage at the connection and got 246V. Tested temps and the unit is operating as designed. Advised the customer of my findings.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Austin, Texas 78704

Jacob

Job Details: 04/21/2021

"Arrived onsite for unit not making ice. Customer also showed that the water was low pressure. Looked at the ice maker. Used jumper wire to get the ice maker to run but would not start.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Austin, Texas 78754

Andy

Job Details: 04/21/2021

Arrived on site for refrigerator dispenser issues. Found UI and adhesive needed. Removed failed part and replaced with new and added adhesive as needed. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, Texas 78731

Scott

Job Details: 04/21/2021

Arrived on site for washer not finishing cycle . Ran diagnostics got long fill error . Found no water coming in on cold . Found debris in valve . Replaced valve . Re ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Leander, Texas 78641

Tommy

Job Details: 04/21/2021

Arrived onsite for refrigerator ice maker leaking. Upon arrival found unit frozen in due to bad ice maker and fill tube steamed out and replaced. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAW11

Near New Braunfels, Texas 78130

Noah D

Job Details: 04/21/2021

"Arrived on site to inspect unit for leaking from front of freezer door, upon inspection found the units drain pipe was clogged and not allowing water to escape. De-iced the back of freezer and pushed in the drain pan, replaced extension and collected balance. Complete"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Lago Vista, Texas 78645

Lou

Job Details: 04/21/2021

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer showed me where the water was running down into the basement (photos). I found where the insulation under the unit was wet and brown (photos). Pulled the unit form the cabinets and found 2 small wet spots. Pressed the cancel button to engage the drain pump and found where the hose that goes to the disposal and connects to the drain hose to the drain pump was leaking at the connection (photos). I stopped the unit and disconnected the drain hose and adjusted and reconnected. Retested the draining function and the unit is no longer leaking water. Advised customer of my findings and they witnessed the repair and retest. Unit is operating as designed. No further water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Austin, Texas 78748

Jacob

Job Details: 04/21/2021

Arrived onsite for unit not heating. Looked at the unit. Found that the heating element was no good. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Austin, Texas 78746

Kevin

Job Details: 04/21/2021

"Arrived on site and inspected oven and found it is not heating. Found multiple saved error codes F6E4, F8E0 in history. Blower fan will run on low speed and high speed through component activation. Neither broil or bake elements are turning on though. Customer states this is after a self clean, spoke with techline and they recommended replacing TOD. Uninstalling this unit is very difficult, there is a wall on the right hand side that is very close to the oven. oven does not slide out of cabinet easily and needs to be lifted and pulled. replaced TOD and had difficulty getting oven installed again for the same reason. It is very hard to hold power cord behind oven in position while lifting and pushing. Made installation acceptable but it is still not perfect. After powering on unit after one minute error code F8E0 is shown during bake cycle. Customer states they have not seen this error code before. ; ordrng 1 W11348369 (Vent Cover) and 1 W11248652 (Blower fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Dripping Springs, Texas 78620

Luis

Job Details: 04/21/2021

"Arrived on site for dispenser and light issues. Per customer ice paddle will stick and lights flicking on and off and a times long delay,tested paddle multiple times found no sticking,tested led lights found issue with light switches,order dispenser parts incase need on return visit ordering led control and switches. ; ordrng 2 W11289496 (Switch)s and 1 W10804160 (Led power supply) and 1 W11109614 (Shield) and 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 W11087492 (Switch), states that autho needed"

We serviced a

WHIRLPOOL OVEN

Model KEMS308SBL00

Near Austin, Texas 78730

Kevin

Job Details: 04/21/2021

"Arrived on site turn power off to unit and replaced appliance manager first, after reconnecting power all function house returns to oven. After reinstalling it took a short video of oven baking and microwave running and sent it to CS.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Canyon Lake, Texas 78132

Noah D

Job Details: 04/21/2021

"Arrived on site to inspect unit for not draining, upon inspection found the drain hose clogged with disposal cap, pushed through cap and all functions returned. Complete"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS0

Near Dripping Springs, Texas 78620

Brandon

Job Details: 04/21/2021

"Arrived on site for customer complaint of stuck keypad error code, found failed console, I replaced console, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Round Rock, Texas 78665

Jimmy J.

Job Details: 04/21/2021

Arrived on site to install previously diagnosed part. Removed belt and installed new belt. Squeaking is gone. Job completed.

We serviced a

GE WASHER

Model GTWS8455D0MC

Near Georgetown, Texas 78633

Tommy

Job Details: 04/21/2021

Arrived onsite for previously diagnosed parts. Removed washplate and found implleer damaged. Looked at gear case and found no signs of damaged. Inspected unit gear case at bottom found no signs of oils or damage. Ordering unit impeller to come with washplate. Spoke with Susie returning with Gear case and shifter JIC but believe unit impeller and washplate will preform fix. Office to reschedule upon receiving parts. ; ordrng 1 WH01X10676 (Impeller) and 1 WH02X10382 (Screw cap)

We serviced a

UNKNOWN MICROWAVE

Model UMV1160CW0

Near Austin, Texas 78750

David Z

Job Details: 04/21/2021

Arrived on site to diagnose microwave with no power to it. Checked voltages and found good voltage at fuse. Found no voltage at control. Found the cavity thermostat open causing the failure. Replaced cavity thermostat and retested. Unit is now powering on and working as designed. Call complete.

We serviced a

GE OVEN

Model CT9550SH1SS

Near Georgetown, Texas 78628

Lou

Job Details: 04/21/2021

"Arrived on site to inspect wall double oven not heating. Upon further inspection, the customer advised that neither of the ovens are heating. After several attempts in getting the unit into diagnostics, it finally responded and the displayed immediately showed error code F7F. Checking the tech sheet, it shows to replace the touch panel and UI. I cleared the control and tested the unit in Bake at 350 degrees. The unit failed to heat as an indication o father error code. The touch panel/UI is not communicating with the controls as it has failed

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Austin, Texas 78735

Leonardo

Job Details: 04/21/2021

Arrived on site to test unit for unit not draining. Test unit and found drain pump connection not secured. Secured wifI connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ

Near Cedar Creek, Texas 78612

Richard

Job Details: 04/21/2021

Arrived onsite for the oven drawer out of alignment. During inspection found that the drawer is sitting too far to the right . Found that left liner leg is bent inwards.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Round Rock, Texas 78665

Jimmy J.

Job Details: 04/21/2021

Arrived on site for COMPLAINTNOTE:ICE MARKER NOT MAKING ICE TEMPS ARE GOOD AND WATER WORKS FINE. Placed in diagnostics and ice maker motor filed. Removed ice maker and installed new ice maker. Found one of the wires from the harness to the ice maker damaged. Spliced wire and used wire nut to connect wire properly to avoid wire eventually breaking completely. Ran another test through diagnostics and ice maker is working as designed. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Lampasas, Texas 76550

Tyler

Job Details: 04/21/2021

"Arrived on site for refrigerator needing previously diagnosed ice bin door, gaskets and retainers as well as the door separator. After installing needed parts I found gaskets sealing fine, door to ice been is also functioning as it should and sealing. Door separator is functioning also. Did inform customer that unit will needs at least 4 days to fill bin with ice. Call complete"