Near Austin, TX 78704
Richard
Job Details:
02/19/2020
WASHER WHIRLPOOL MVWB980BG0
Arrived onsite for the washer making a grinding noise. During testing found that the tub bearings are no good. Upon inspection found that the tub is leaking and rusted up the rotor and stator and the suspension rods were worn out as well.
Near Waco, TX 76708
Jonathan M
Job Details:
02/19/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site for a dryer that would not advance on the timer. Inspected unit and work area. Tested continuity to high limit thermostat, fuse, cut off, thermistors, and element. All checked good. Called tech line and spoke to Chris SR# 7727179769. He had me test voltage going across the timer and found 244 V going to the timer. He stated to replace the timer because it was getting proper voltage. Replaced timer and tested unit. Unit is working as designed. Call complete."
Near Lampasas, TX 76550
Al
Job Details:
02/19/2020
REFRIGERATOR FRIGIDAIRE LGHB2869TF
Arrived to inspect top ice maker not working.Called Frigidaire Techline and spoke with Robert.Advised him of the complaint and was told to test the DC volts at the red and white 6 pin connector and there was 0 volts DC.Robert advised it’s the main board PART # 5304510307Frigidaire File #83385305Ordering 5304510307 board assembly.Office to reschedule with customer ; ordrng 1 5304510307 (BOARD ASSEMBLY (FRIGIDAIRE))
Near Nolanville, TX 76559
Al
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"Arrived to inspect refrigerator temperature concerns.Used my temperature sensor to take temperatures in both sections of the unit.Freezer was 0 degrees and refrigerator section was 36 degrees.Customer had temperature on refrigerator control set to 4, I adjusted it to 7 so she could load groceries in the refrigerator section.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78759
Paul
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDT720PADB1
Arrived onsite for a dishwasher that will not start. I found the unit powering on. I checked stored error codes and found an F6E6 & F7E1. I found the pump not running with voltage to it. I replaced the sump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
Lou
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00
"arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker in the door had stopped halfway through harvest. I placed the unit in diagnostics and tested the ice maker in test 120. The IM never functioned correctly and showed E2 error. I tested the fill tube and it operated as designed. I removed and replaced the ice maker and tested and it operated as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Cliff
Job Details:
02/19/2020
WASHER MAYTAG MVWB835DW1
Arrived on site to diagnose a washing machine that is not turning on. Tested unit and found failed console assembly. Replaced console and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Leander, TX 78641
Lou
Job Details:
02/19/2020
WASHER LG WM2496HSM
"arrived on site to inspect washer not draining. Upon further inspection, I found the unit to be stacked. I turned the unit on drain/spin mode and stated and the drain pump only made a humming sound. I removed the filter and there was no debris but I found that the small drain tube was completely clogged with debris. Once I drained the water from the unit I attempted the drain/spin mode again and got the same results. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Luis
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for unit not defrosting. Replaced defrost thermistor,main control and ui control. Powered unit on compressor and fans powered on.
Near Austin, TX 78704
Jacob
Job Details:
02/19/2020
DRYER WHIRLPOOL WED6620HC1
Arrived onsite for UI control not working and lighting up on its own. Tested unit. Found that UI control panel was not responding to touch and lights were flickering. Replaced UI control. Tested unit. Unit test good.
Near , TX 78610
Richard
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDF331PAHS0
Arrived onsite for the dishwasher possibly leaking. Ran diagnostics and found no leaks and no issues with the dishwasher. Working good. Complete
Near Georgetown, TX 78633
James
Job Details:
02/19/2020
OVEN KITCHENAID KODE300ESS02
Arrived on site and customer had unit preheating. Customer complaint of loud vibration when unit above 425. Found convection fan motor making a loud vibration intermittently. Unit will need convection motor assembly to repair. ; ordrng 1 W10860984 (motor-fan)
Near Georgetown, TX 78628
Jonathan S
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"(DM) Arrived on site for refrigerator not cooling. Found unit unplugged, plugged unit in. Monitored unit, found compressor and condenser fan not turning on. Performed diagnostics mode and activated step 4. Found neither condenser fan or compressor turning on. Tested compressor motor windings and found with in range. Tested voltage out of main control and found no voltage going to condenser fan or compressor. Removed failed control installed new. Performed diagnostics and activated step 4, found condenser fan running and compressor kicking on and off. Tested capacitor and found with in range. Tested starting device and found shortage and replaced starting device. Tested operation, monitored compressor and amp draw. Inspected ice bin for standing water. Tested all other operations all tested good no water leaks detected. Spoke with customer about failure and user care guide."
Near Austin, TX 78727
Scott
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDTA75SAHZ0
Arrived on site for leaking dishwasher . Found gasket and tub plugs not sitting well . Ordering plugs and tub gasket . Please call to set return . ; ordrng 2 W10795980 (cap)s and 1 W11177741 (GASKET DOOR)
Near Georgetown, TX 78626
James
Job Details:
02/19/2020
MICROWAVE KITCHENAID KMHS120ESS3
Near Spicewood, TX 78669
Brandon
Job Details:
02/19/2020
WASHER AMANA NTW4516FW3
"Arrived on site for customer complaint of unit leaking, found leak coming from house supply lines.
Near Austin, TX 78701
Jacob
Job Details:
02/19/2020
DRYER WHIRLPOOL WED8500DC4
Arrived onsite for unit not turning or heating. Tested unit. Found F4E4 error code. Called Techline. Suggested for 115v at control for motor. Suggested to replace motor. Got sr#7727175739. Ordered part. Rescheduled with customer ; ordrng 1 W11105178 (motor-drve)
Near Leander, TX 78641
Paul
Job Details:
02/19/2020
DRYER SAMSUNG DV42H5000EW/A3
Arrived onsite for a dryer not heating correctly. I found the heating element open. I replaced the element and tested the unit. The dryer is heating and working as designed. Call omplete.
Near Austin, TX 78703
Richard
Job Details:
02/19/2020
RANGE JENN-AIR JDRP548HL00
Arrived onsite for scratches on the panel. Replaced panel that was ordered. Everything working fine.
Near Leander, TX 78641
Lou
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"arrived on site to inspect refrigerator noises. Upon further inspection, the customer played a video of the noise and it was difficult to tell what exactly the noise is or where it’s coming from. I tested the Evap fan ad condenser fan in diagnostics and no unusual noises. I removed the Evap cover and found the evaporator had gone into defrost mode and the fins were good and straight so no signs of ice build up. I removed the back cover and inspected the compressor and condenser coils and still no unusual noises. Inspected the coils underneath from the front of the unit and still no unusual noises. I reassembled the unit and leveled the unit and called Techline. Spoke to Andy and advised of the complaint and my findings. Andy advised to not replace any parts and make adjustments as needed and let the customer know that unless the noise can be duplicated, there are no repairs to be made. Provided File #7727172776. I advised customer of Techline recomm
Near Austin, TX 78703
Richard
Job Details:
02/19/2020
DRYER LG DLE1501W
Arrived onsite for the dryer not spinning. Took the top lid off and saw standing water on the control and on the connectors and near the terminal block. Showed customer the situation and explained to customer that this was caused by poor venting. Customer stated that they were having a lot issues with dryer not venting well. Customer stated after seeing the stand water on top of the dryer that they are just going purchase another dryer.
Near Austin, TX 78739
Robert
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on job for complaints of not washing. C
Near Round Rock, TX 78665
Andy
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDF520PADB7
Arrived on site to install previously diagnosed parts. Removed failed latch and control and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78628
Jonathan S
Job Details:
02/19/2020
WASHER WHIRLPOOL WTW4855HW1
(DM) Arrived on site to install previously diagnosed parts. Gained access to the wash basket. Removed failed wash basket. Performed diagnostics mode and Tested high speed spin and monitored gear case shaft. Installed new basket. Performed diagnostics mode and tested high speed spin and monitored for any water leaks. All tested good no leaks detected. Spoke with customer about user care guide.
Near Austin, TX 78758
Wesley
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02
Arrived onsite and installed doors. Unit is now cosmetically correct.
Near Round Rock, TX 78681
Tyler B.
Job Details:
02/19/2020
WASHER WHIRLPOOL WTW8040DW4
"Arrived to install previously ordered parts, replaced all hi he’s and lid and tested good"
Near Cedar Creek, TX 78612
Cliff
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site to diagnose a refrigerator that had frosted in the freezer. Found no frost at time of service indicating door was left ajar causing frosting issue. No further failures were found and all is working properly at this time. No leaks were observed at time of service.
Near Round Rock, TX 78665
Andy
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site for refrigerator noise. Tested and inspected unit and found failed FC evaporator fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Paul
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01
Arrived onsite for a refrigerator with both compartments not cooling correctly and making a constant noise. I found the RC evaporator completely iced over. I found the FC liner full of ice in the bottom. I found the drain tube completely plugged with debris causing the issue. I found the evaporator cover tabs broken off. I tested the defrost and found it working as designed. I found all fans and thermistors good. I cleared the drain tube and replaced the evaporator cover. I secured the RC evaporator thermistor with foil tape and tie wrapped it. I removed the ice from the FC. I reassembled the unit and tested it. The unit is working as designed. and 1 W10838874 (TRIVET)
Near Austin, TX 78730
David Z
Job Details:
02/19/2020
WASHER WHIRLPOOL MVWC565FW1
"Arrived on site to diagnose washer that was not spinning. Performed diagnostic and found F5E2 lid lock failure. Lock was just clicking and not engaging. Replaced lid lock and retested. All is working as designed at this time. Call complete."
Near Bastrop, TX 78602
Cliff
Job Details:
02/19/2020
RANGE GE C2S985SET8SS
Arrived on site to diagnose a range with a burner that is not operating properly. Found choke and screw on left front burner incorrect. Repaired unit with conversion kit and found all is functioning properly at this time.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/19/2020
RANGE WHIRLPOOL WFG550S0HZ0
Arrived on site for oven not heating. Performed diagnostics and tested bake and broil mode. Found no response. Tested voltage to DSI control and found main control not sending voltage. Removed failed control and installed new. Tested operation and found all tested good.
Near Austin, TX 78732
David Z
Job Details:
02/19/2020
REFRIGERATOR JENN-AIR JFC2089HEP
"Arrived on site to diagnose refrigerator not cooling in either compartment. Performed diagnostic, found room temp in all compartments. Found no frost or ice buildup on Evap. Checked amp draw on compressor and found .14 amp, and compressor super hot.
Near Dripping Springs, TX 78620
Robert
Job Details:
02/19/2020
WASHER MAYTAG MVWB855DC1
Arrived on job for complaints of not powering up. Found console not responding. Replaced console and test. No leaks detected at time of service.
Near Austin, TX 78746
Luis
Job Details:
02/19/2020
REFRIGERATOR KITCHENAID KBSN608ESS01
"Arrived on site for no cool. Found all lights off and unit not powering on,display on but not cooling,found no issues with switch,power cycled unit same issue no lights compressor and fans not running. Removed upper cover,found P10 harness not connected to main control,installed harness correctly to control compressor,fans and lights powered on."
Near Belton, TX 76513
Al
Job Details:
02/19/2020
REFRIGERATOR MAYTAG MFI2570FEZ07
"Arrived to inspect freezer buzzing.Confirmed the complaint and removed the evaporator cover and noticed the screws holding the cover on were not screwed in all the way, causing the unit to rattle and buzz.Tightened the screws and reassembled and unit not operates properly.All water lines were dry at the time of service.Job complete"
Near Holland, TX 76534
Al
Job Details:
02/19/2020
WASHER GE GTW335ASN0WW
Arrived to inspect GE washer not spinning.Had customer run a quick wash load and confirmed the unit did spin. The unit simply kept draining and never spun.Ordering research for pressure tube and main control Office to reschedule with customer for return service.; ordrng 1 RESEARCH (PRESSURE TUBE AND MAIN CONTROL )
Near Austin, TX 78738
Luis
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS01
"Different issue from previous repair of water leaking from fresh food. Arrived on site for moisture in freezer. Found ice on cover,tracks and food packages in freezer,checked door seal good,gasket sealing to cabinet perfectly. Removed compressor cover found large gap between drain cup and cabinet,added sealer to gap to prevent warm air from entering compressor compartment to freezer compartment.
Near Austin, TX 78758
Wesley
Job Details:
02/19/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived on site and diagnosed as control failure. Returning next day for 2 man repair with onsite staff.
Near Belton, TX 76513
Al
Job Details:
02/19/2020
COOKTOP WHIRLPOOL WCG55US0HS00
Arrived to inspect cooktop clicking.Compressor and removed and reassembled the caps and burners and unit tested as designed.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details:
02/19/2020
WASHER MAYTAG MVWB855DC3
Arrived on site and replaced drain pump due to burnt out motor. All checks good. Unit is now operating as designed.
Near Austin, TX 78754
Leonardo
Job Details:
02/19/2020
RANGE WHIRLPOOL WFG320M0BB2
Arrived on site to test unit for door of hinge on right side. Found hinge of the hinge receiver and front glass broken.
Near Austin, TX 78728
Scott
Job Details:
02/19/2020
RANGE WHIRLPOOL WFG505M0BB
"Arrived on site for broken knob . Found center burner knob broken off . Replaced knob , unit is not hooked up to gas but will activate igniter . No other issues evedient at time of service . Job complete ."
Near Austin, TX 78733
Kevin
Job Details:
02/19/2020
WASHER WHIRLPOOL WTW8500DC0
"Arrived on site and inspected washer and found wash plate is no longer secure due to gear case deteriorating. Took one picture. Replaced gear case, rotor, stater, and wash plate. Confirmed correct operation by running test 52 and 51, no water leaks from connections at time of service, job complete."
Near Spicewood, TX 78669
Brandon
Job Details:
02/19/2020
MICROWAVE FRIGIDAIRE FGMO205KFCY
"Arrived on site for customer complaint of unit not heating, found multiple issues, found blown mag fuse, faulty magnetron, found cooling fan not running and electric burning smell coming from filter board. Ordering controls, fan motor, transformer, capacitor, diode, I replaced magnetron and mag fuse.; ordrng 1 5304493152 (motor) and 1 5304507215 (control board) and 1 5304507217 (filter) and 1 5304507220 (power unit)"
Near New Braunfels, TX 78130
Noah D
Job Details:
02/19/2020
MICROWAVE WHIRLPOOL WMH75021HZ0
"Arrived on site to inspect mic for non heating, upon inspection found the mic not working with no unusual noise, replaced mag, cap and diode and retested, heat has been returned. No problems detected. Job complete"
Near Austin, TX 78724
Leonardo
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDF518SAHM0
Arrived on site test unit for leaking. Could not test unit due to no water line missing. Will need to order new water supply line. ; ordrng 1 W10278635RP (WATER SUPPLY HOSE )
Near Austin, TX 78737
Robert
Job Details:
02/19/2020
DRYER WHIRLPOOL WED5620HW0
Arrived on job for dryer trips breaker. Found that the block was damaged. Replaced block and test operation.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/19/2020
VENTHOOD WHIRLPOOL UXT4230ADS1
Arrived on site for venthood not operating. Inspected unit and work area. Found no light bulb in socket. Tested motor and found no response. Tested voltage to motor and found 120 volts. Removed motor and tested resistance and found motor windings opened. Removed failed motor and installed new. Tested operation and checked voltage at lamp socket. All tested good.
Near Austin, TX 78723
Leonardo
Job Details:
02/19/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for oven display not responding correctly. Ran diagnostics and found the console was bad. Ordering new console w11296171. ; ordrng 1 W11296171 (CONSOLE STAINLESS )
Near Pflugerville, TX 78660
Wesley
Job Details:
02/19/2020
DISHWASHER KITCHENAID KDTE254ESS2
"Arrived onnsite and installed adjuster and corrected dispenser door without replacing. Unit is now operating as designed, all checks good."
Near Canyon Lake, TX 78130
Noah D
Job Details:
02/19/2020
RANGE WHIRLPOOL WFE505W0HB1
"Arrived on site to inspect door for broken hinge, upon inspection found the right hinge broken and bent, replaced hinge and reattached door, no problems detected. Complete"
Near Austin, TX 78728
Scott
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL ED5PHAXST00
Arrived on for filter head cracking and flooding kitchen. Found cap of filter cracked . Couldn’t find any defected in water pressure or filter housing . Replaced a new filter in housing . Found housing started a small leak in back of housing . Recommended replacing housing Called tech line Sr 7727179576 . Left water turned off . Job complete .
Near Temple, TX 76502
Jonathan M
Job Details:
02/19/2020
REFRIGERATOR KENMORE 596.765235
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice maker and tested unit unit is working as designed. Call complete.
Near Bastrop, TX 78602
Cliff
Job Details:
02/19/2020
MICROWAVE WHIRLPOOL WMH31017AS4
Arrived on site to diagnose a microwave that is not functioning properly. Tested unit and found failed door switches. Replaced upper and lower interlock assembly’s. Tested unit and found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details:
02/19/2020
COOKTOP WHIRLPOOL WCG97US6HS00
"arrived on site to inspect cooktop scratches. Upon further inspection, I found the cooktop had scratch damage at the front left corner near the farthest valve knob. I removed and replaced the cooktop and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Buda, TX 78610
Kevin
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDT970SAHV0
Arrived on site and found customer now has video of dishwasher while it is leaking. Water appears to be cresting over the edge of the tub inside the door. Remove the front door panel and found evidence of water cresting over edge toward the center. Took one picture. Connections into sump are correct lower spray arm may be sending water directly towards center to cause overlapping. Will send a lower spray arm directly to the customer they are able to install it themselves. Job complete; ordrng 1 W10629546 (D2C arm-spray)
Near Austin, TX 78746
Luis
Job Details:
02/19/2020
REFRIGERATOR KITCHENAID KFIS20XVMS1
"Arrived on site for cooling complaint. Ran diagnostics all test passed. Power cycled unit found starter tripping and not powering on compressor,diagnosed a faulty starter to compressor. Installed a new starter powered unit on compressor powered on.; used 1 8201786 (START DEVICE) from stock"
Near Austin, TX 78737
Robert
Job Details:
02/19/2020
DRYER WHIRLPOOL WED5620HW1
Arrived on job for dent in top. Confirmed dent and replaced top.
Near Leander, TX 78641
Lou
Job Details:
02/19/2020
RANGE WHIRLPOOL WEG745H0FS0
"arrived on site to inspect range leaking gas. Upon further inspection, the customer showed me a video of the gas company checking the range and found it to be leaking at the back left, and right front and back burners. Using my leak detector, I checked all of the burners and all passed. Due to the alleged leaks coming from the orifice holders, I removed and replaced the valve manifold due to the valves possibly not closing/sealing all the way which would show the orifice holders to be leaking. I checked all gas connections with liquid gas detector and all were good. I contacted the Whirlpool Safety Team and spoke to Taylor and advised of my findings and repairs. A file was made #7727177396 due to this being a safety issue. I advised the customer of my findings and repairs. Checked all burners and all are operating as designed with no leaks. No gas leaks detected during service, job completed."
Near Riesel, TX 76682
Jonathan M
Job Details:
02/19/2020
DRYER AMANA NED4655EW1
Arrived on site for dryer that I was making a loud sound when in use. Inspected unit and work area. Tested unit in a timed dry cycle and found the unit making a rumbling sound as it turned. Inspected unit and found blower wheel broken and rubbing against housing. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78734
David Z
Job Details:
02/19/2020
DRYER MAYTAG MED5500FC0
"Sheffieldcustomhomes@gmail.com. Arrived on site to install customer provided dryer side vent relocation kit. Removed cutout In the left side and installed new piping. Unit has not been installed yet, so was not able to power on. At this time requested service has been performed.
Near Austin, TX 78737
Robert
Job Details:
02/19/2020
DISHWASHER BOSCH SHX878WD5N/10
Arrived on job for complaints of not starting. Found the connection at the power supply box not connected properly. After correcting wiring test unit. No leaks detected at time of service.
Near Austin, TX 78734
David Z
Job Details:
02/19/2020
OVEN BOSCH HBL8651UC01
"Arrived on site to diagnose double wall oven with upper oven not getting very hot. On examination of unit could visibly see that the cavity floor is sunken in and deformed, almost looking like it was melting to the heating element. Found bottom oven floor was same. Called and spoke to Mark with Bosch tech line, confirmed cavity is non servicible and no repair can be made. Pictures saved in SD quick pic. No repair to be made at this time as cavities must be replaced and are non servicible. Customer to follow up with extended warranty.-
Near Austin, TX 78754
Leonardo
Job Details:
02/19/2020
DISHWASHER MAYTAG MDB4949SHZ0
Arrived on site to replace parts previously ordered. Installed new dishwasher tub. Tested functionality and everything tested good. No leaks present at this time. Job complete.
Near Austin, TX 78759
Luis
Job Details:
02/19/2020
REFRIGERATOR KITCHENAID KRSC503EBS01
"Arrived on site for door issues and ice build up in freezer. Found top section of middle mullion divider sticks out further then top of cane to not flushed,adjusted door same issue mullion preventing proper door seal causing ice build up in freezer. Called tech support,ran a video chat with Kathy from tech support,showed issue,per tech support information being sent to review team whirlpool will contact customer within 5 business days SR#7727172275"
Near Austin, TX 78749
Kevin
Job Details:
02/19/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site and inspected washer and found saved error code F5E4, customer is experiencing console not responding. Replaced control board and console and washer will pass test 52 and 51. No water leaks detected at time of service, job complete."
Near Andice, TX 78628
Lou
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit was leaking from underneath near the front. I placed the unit in diagnostics showing no error codes. When the unit spray arms came on, I could see water coming from the right side of the unit. I opened the door and found the door gasket with a tear in it on the right side. I removed and replaced the gasket and leveled the unit due to the door rubbing and retested. Unit is operating as designed with no leaks. I advised the customer of my findings and repairs. No water water leaks at the end of service, job completed."
Near Austin, TX 78704
Jacob
Job Details:
02/19/2020
WASHER WHIRLPOOL WFW5090JW0
Arrived onsite for 2nd attempt to look at unit for shaking issues.
Near Austin, TX 78754
Scott
Job Details:
02/19/2020
WASHER WHIRLPOOL WTW4855HW1
"Arrived on site for washer making noise when spinning out . Ran diagnostics ,no error codes . When unit is put in high spin it’s making a lot of noise . Couldn’t find fault with gear case . Ordering basket . No water leaks detected at time of service . Please call to set return .; ordrng 1 W11172199 (BASKET )"
Near Cedar Park, TX 78613
Tyler B.
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived to inspect unit with no lights, found freezer light out, replaced and all lights corrected."
Near West Lake Hills, TX 78746
Kevin
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL KUDE40FXWH1
"Arrived on site and replaced adjuster kit and inlet water valve diagnosed on previous visit, after replacement ran a diagnostic cycle and confirmed all operations are good. No water leaks from connections at time of service, job complete"
Near Austin, TX 78741
Jacob
Job Details:
02/19/2020
WASHER AMANA NTW4516FW3
"Arrived onsite for unit leaking water during wash cycle. Tested unit. Found no leaks at this time but found F0E2 error code. Called Techline. SR#7727172670, techline decision was to give customer instruct on loading of clothes and suds error. No leaks at this time. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
Arrived on site to install previously diagnosed parts. Installed hoses and pressure regulator per tech line. Tested unit and found no improvement. Inspected unit and found failed water housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spicewood, TX 78669
Brandon
Job Details:
02/19/2020
WASHER GE GUD27ESSM0WW
"Arrived on site for customer complaint of unit not washing, found failed mode shifter and transmission, after replacing both parts unit tested good."
Near Round Rock, TX 78665
Andy
Job Details:
02/19/2020
RANGE WHIRLPOOL WEGA25H0HZ0
Arrived on site for range no display. Tested and inspected unit and found failed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Park, TX 78613
Tyler B.
Job Details:
02/19/2020
OVEN JENN-AIR JJW2830DP01
"Arrived to inspect unit with communication errors, found errors to be from touch console. Removed and replaced console and tested unit on upper and lower pre heat and tested good. Closed covered by Jen air.
Near Georgetown, TX 78633
James
Job Details:
02/19/2020
RANGE FRIGIDAIRE FPGH3077RFA
Arrived on site and tested operation and unit barely heating to 200 and indicating unit pre heated. Found temp sensor good as well as the harness to control. Plugged unit back in and ran bake cycle at 350 degrees. Unit now heating to correct temps and all functions test good. Unplugging unit for testing reset control and unit is now functioning properly. Job complete
Near Austin, TX 78729
Wesley
Job Details:
02/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Arrived onnsite and found foamed in wire snapped at icemaker. Ordering door to restore icemaker function. Office to reschedule. ; ordrng 1 LW11202405 (STAINLESS FC DOOR)
Near Georgetown, TX 78633
James
Job Details:
02/19/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Arrived on site and tested operation. Found no water at dispenser and no ice production. Found filter not seated causing issue. Properly installed filter and tested operation. Unit tests good. Job complete
Near Austin, TX 78733
Kevin
Job Details:
02/19/2020
WASHER MAYTAG MVWX655DW2
"Arrived on site and inspected washer and found tub in basket are not centered, adjusted all feet until basket and tub is now centered. Ran spin cycle in diagnostics and customer is still not happy with the amount of vibration that the washer has. Customer is used to hey washing machine that does not have a hanging/suspended tub assembly. Vibration amount is normal for this model and no further adjustment can correct it, no water leaks from connections at time of service, job complete. Documented with tech line 7727176015"
Near Smithville, TX 78957
Cliff
Job Details:
02/19/2020
RANGE FRIGIDAIRE FGGF3036TF
Arrived on site to diagnose a range with an interior light not working. Found interior bulb failed. Verified coverage with MS. Replaced bulb and found all is working properly at this time.
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/19/2020
DISPOSAL UNKNOWN 1-87A
"(DM) Arrived on site for disposal making a grinding noise. Inspected unit and work area. Performed diagnostics and tested unit operation. Noise coming from the disposal sounds like something rattling around. Cleaned out disposal and found pieces of hard plastic, removed the pieces. Tested unit operation all tested good.
Near Leander, TX 78641
Paul
Job Details:
02/19/2020
DRYER AMANA NED4655EW1
Arrived onsite for a dryer not starting. I found proper voltage to the dryer but when the start button was pressed L1 voltage would drop to 16VAC. I advised the customer to call an electrician. Call complete.
Near Austin, TX 78702
Leonardo
Job Details:
02/19/2020
MICROWAVE JENN-AIR JMV9169BAP
Arrived on site for microwave having a burning smell. Upon inspection we found burn marks on magnetron and diode.Job complete.
Near Austin, TX 78728
Scott
Job Details:
02/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for dishwasher not heating . Found no riseaide being used . Ran diagnostics , no error codes . Unit is heating at end of test wash . Explained how important rinse aide are to the drying . No water leaks detected at time of service ."
Near Bastrop, TX 78602
Cliff
Job Details:
02/19/2020
REFRIGERATOR GE GSE25HMHEHES
Arrived on site to diagnose a refrigerator with doors not opening and closing properly. Found freezer door upper hands receiver cracked. Freezer door will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 RESEARCH (FC DOOR STAINLESS )
Near Austin, TX 78750
Paul
Job Details:
02/19/2020
RANGE WHIRLPOOL WEG760H0DS0
Near Dripping Springs, TX 78620
Robert
Job Details:
02/19/2020
REFRIGERATOR KITCHENAID KRFC400ESS01
Arrived on job for complaints of no water from dispenser. Found the water flow good out of valve but not the cabinet.
Near New Braunfels, TX 78130
Noah D
Job Details:
02/19/2020
OVEN WHIRLPOOL WOD51EC0HB01
"Arrived on site to inspect oven for non function, upon inspection found the console not responding to touch at all, ordering console Office to set time ; ordrng 1 W11297707 (CONSOLE )"
Near Austin, TX 78704
Richard
Job Details:
02/19/2020
DISHWASHER AMANA ADB1400AGW1
Arrived onsite for the dishwasher not working. Ran diagnostics and found that nothing will work can’t run diagnostics test. Replaced control and door switch. Dishwasher started to work and run. During testing found that the drain pump is not working properly and the drain hoses are clogged. Ordering parts. .; ordrng 1 8269144A (drain hose) and 1 W10876537 (drain pump) and 1 WPW10545278 (drain hose)
Near Austin, TX 78756
Scott
Job Details:
02/18/2020
UNKNOWN UNKNOWN NISSAN
Near Austin, TX 78750
Paul
Job Details:
02/18/2020
REFRIGERATOR GE PFCS1NFZHSS
Arrived onsite for a refrigerator with the temps fluctuating and water leaking from the sides of the FC door. I found the FC drain pan tube with a restriction causing water to fill the bottom of the FC and run out of the door when the unit goes into defrost. I explained to the customer that the small fluctuation in temps could be due to the unit going into defrost and that was nothing to worry about since they haven’t had any problems making ice or product being cold enough. The line needs to be unplugged and the ice needs to be removed. After getting the unit apart I found the drip pan with just water in it and it ran out when the drain tube was removed making the job a lot easier I cleared the tube and removed the ice from the bottom of the FC. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details:
02/18/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived on site to replace control board, replaced control board and recalibrated, retested and reinspected. All tests pass. Job complete"
Near Austin, TX 78741
Kevin
Job Details:
02/18/2020
RANGE WHIRLPOOL WFG525S0HV0
"Arrived on site and inspected oven door and found black stainless surface on front door panel is beginning to peel away again. Panel has been replaced twice already. Spoke with tech line and they recommended adding more double-sided tape between panel and glass surface to correct issue. Tech line provided part number 876491, customer is going to discuss a replacement with warranty company SR7727166766"
Near Pflugerville, TX 78660
Andy
Job Details:
02/18/2020
DRYER WHIRLPOOL WED4800BQ1
"Arrived on site for dryer not heating. Tested and inspected unit and found failed cutoff and lent screen ordering needed parts (As well as associated parts to be safe) attempted to schedule from home but customer wants sooner appointment. Office to schedule return trip. ; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP3387134 (thrmst-fix) and 1 WP3977767 (thrmst-fix) and 1 WPW10717210 (screen)"
Near Round Rock, TX 78665
David Z
Job Details:
02/18/2020
REFRIGERATOR KITCHENAID KSRP25FNSS00
"Arrived on site to diagnose refrigerator not producing any ice. Performed diagnostic and voltage checks. Jumped emitter after not getting voltage at icemaker. Unit started cycling but stopped shortly into cycle. Icemaker may be bad as well as it locked up mid cycle. If customer calls back to approve order 1 W10757851 emitter and receiver kit. Call complete."
Near Austin, TX 78703
Robert
Job Details:
02/18/2020
TRASH COMPACTOR KITCHENAID KUCS03FTSS0
Arrived onsite to replace parts previously ordered. Upon inspection we found that the kit for the motor was incomplete. Ordering parts. customer request afternoon appointment. ; ordrng 1 W10439651 (motor-drv)
Near Pflugerville, TX 78660
Scott
Job Details:
02/18/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02
Arrived on to install water line . Unable to complete repair . All parts for ice maker are missing ie lines and valve . Only ice makers itself is present in unit . Will need complete ice maker kit to complete repair . Please call to set return; ordrng 1 WPW10715708 (icemaker)
Near Lampasas, TX 76550
Al
Job Details:
02/18/2020
RANGE GE JGBS66DEK3BB
"Arrived to inspect gas range not baking.Confirmed the complaint and removed the igniter and attempted to replace it, but incorrect part was sent on call.Office reordering correct part and will reschedule with the customer.; saved tckt"