We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76543
Tyler
Job Details: 06/09/2022
Arrived on site for washer making a loud noise. Upon arrival customer described issue they were having but stated after allowing the unit to run continuously the issue had stopped and they were able to restore all functionality back to the unit. Upon entering diagnostics I found no signs of error codes or failures during testing. I did however find that the drain hose was shoved into the stand pipe too far causing a natural siphon not allowing unit to fill properly. Its likely this had led to the unit going into a flood mode and once customers allowed flood mode to end all functionality was restored. Inform customer to allow unit to run and if issue comes back to let us know. Washer functioning as designed with no leaks during test. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS01
Near Hutto, TX 78634
Cliff
Job Details: 06/09/2022
"Arrived on site to diagnose a cooktop with a cracked glass top. Was able to take pics of issue, but homeowner informed me they cancelled call as whirlpool was giving them a discount on a new unit and they already decided to replace unit. No services were performed today."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Georgetown, TX 78633
Lou
Job Details: 06/09/2022
"Arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, the customer provided a clear glass that was fogged up and I could see leftover white detergent on the inside of the glass. I placed the unit in diagnostics showing no error codes. I removed the outer door panel to monitor the dispenser functions and tested the unit. I placed my multimeter on the black wire at the junction box to monitor amp draw to the components. The unit is operating as designed. Customer advised that they have a filtration type system to the water supply of the home. I found the rinse aid dispenser dial set too high and explained what can happen with the dial at that setting with the filtration system. I made recommendations for use and care, as well as, detergent and rinse aid us. Customer questioned if they could use liquid plumber in the unit and I advised that they should not use it, bleach or vinegar as all will cause damaging issues with the unit. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WT7200CW
Near Tow, TX 78672
Jonathan S
Job Details: 06/09/2022
Arrived on site for washer not draining on heavy cycle. Customer stated that they washed a bed spread on heavy and it didnt drain. Inspected unit and work area. Performed diagnostics mode and tested operation. Found all components working as designed. Tested heavy cycle and found operating. Informed customer to wash large items on bedding cycle. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Kingsland, TX 78639
Jonathan S
Job Details: 06/09/2022
"Arrived on site for refrigerator RC not going bellow 47?. Customer stated unit is now working but taken 2 days for refrigerator to reach temperature and was frost buildup on damper. Inspected unit and work area. Measured temperature in FC and RC and found good temperatures. Inspected door seal and found both door sealing. Performed diagnostics mode and tested component operation. Found all components operating as designed. Spoke with customer on to insure door are shut, from customer description it possible door was not closed. No water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
Kimo
Job Details: 06/09/2022
Arrived onsite to perform a carbon monoxide tested on a rang oven. I performed test with an carbon monoxide detector wit the oven on and off and also with the burners on and found that the detector did not go off indicating no carbon monoxide detector. I noticed that one of the burners would sputter when set to simmer I adjusted this And found burner operating as designed. Unit operating as designed job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS
Near Leander, TX 78641
Kimo
Job Details: 06/09/2022
Arrived onsite for to install previously diagnosed pat. Upon arrival I installed new right side door gasket. Unit is operating as designed. Job complete no leaks
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kimo
Job Details: 06/09/2022
Arrived onsite for oven the burns peach cobbler. Upon arrival I performed temperature tests and found that the unit was off by 13* I calibrated the unit down by 10* and explained to cx what I had found and done. Tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/09/2022
Arrived on site to diagnose a dishwasher that is not drying dishes properly. Upon inspection found no codes stored and all functions operating as designed. I asked customer if she uses rinse aid she says no that she is afraid to use it because she does not want to ingest chemicals. I advised customer that the unit is operating as designed and that using rinse aid to help dry the dishes better she understood this. Job complete no weeks found it time to visit.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Bertram, TX 78605
Kimo
Job Details: 06/09/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new timer and tested unit and found unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pflugerville, TX 78660
Scott
Job Details: 06/09/2022
"Arrived on site for washer vibrating and making banging noise . Customer is also having issues with clothes tangled. Ran diagnostics for error codes 0-5, 0-9, 1-2. Ran test wash all checked normal. No oil and slider is in good shape .Did do small adjustment to feet . Did instruct customer customer on proper loading of clothes . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Pflugerville, TX 78660
Scott
Job Details: 06/09/2022
"Arrived on site , replaced left front element . Tested and all rings are properly heating . Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FCGM181RQBB
Near Pflugerville, TX 78660
Scott
Job Details: 06/09/2022
"Arrived on site ,replaced condensation drip pan . Also secured heater back to evaporator. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Pflugerville, TX 78660
Scott
Job Details: 06/09/2022
"Arrived on site ,replaced bake element .
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Austin, TX 78734
Matthew
Job Details: 06/09/2022
"Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bin frozen in place. Tried putting unit in defrost but did not defrost enough to pull out. Per Samsung service pointer unit is having ice room issues. Per pointer unit would possibly need Ice maker, silicon, ice bucket and valve.Service kit is not available at this time and no ETA. Customer will contact office if moving forward. DA82-02697A ice maker service kit (OUT OF STOCK- NO ETA) , DA97-14474C ice bucket, silicon WP482338, and valve."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78726
Matthew
Job Details: 06/09/2022
Arrived onsite for washer not operating. Upon arrival found control completely non responsive. Also water was in tub. Found connector to drain pump failed and control was damaged. Secured drain pump connector and replaced control. Unit is now functioning properly. Job complete
We serviced a
LG REFRIGERATOR
Model LSXS26366S/03
Near Austin, TX 78726
Matthew
Job Details: 06/09/2022
Arrived onsite for refrigerator not cooling in either compartment. Upon arrival inspected unit. Both compartments are hot. Checked evaporator and had no frost pattern. Checked compressor compartment and compressor pulling .6 amps. Unit has Sealed system issues. Customer believes unit has 5 yr sealed system warranty. Customer will reach out to LG directly.
We serviced a
WHIRLPOOL MICROWAVE
Model KMLS311HSS09
Near Austin, TX 78739
Leonardo
Job Details: 06/09/2022
Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad high voltage magnetron capacitor and diode. Will need to replace all 3 parts
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CH0
Near Austin, TX 78747
Leonardo
Job Details: 06/09/2022
Arrived on site to test unit for fuse blowing when you close the door. Found last company had connected all the wires backwards and switches in the wrong place. Wired all wires correctly and switches correctly test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Andrew
Job Details: 06/09/2022
"Arrived on site to install heater support. Installed missing support, home is still under construction. Water and power off so not able to test. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78747
Leonardo
Job Details: 06/09/2022
Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit pre heated to 350 job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Marcos, TX 78666
Andrew
Job Details: 06/09/2022
"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near New Braunfels, TX 78132
Andrey
Job Details: 06/09/2022
"Arrived on site to test unit for loud noise and temperature loss, tested unit found unit at 0 and 38 degrees, crackling noise on the back due to tape flapping around condenser fan vent, no frost buildup on evaporator, damper is working good, compressor is turning on when asked too, unit is running as designed, advised customer to monitor unit and if it happens again call us back
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near New Braunfels, TX 78130
Andrey
Job Details: 06/09/2022
"Arrived on site to test unit for F8E0, tested unit found code present, unplugged thermostat the fan attempted to turn on but its ceased, replaced blower fan is now turning on, pre heated unit to 350, unit is now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near New Braunfels, TX 78130
Andrey
Job Details: 06/09/2022
"Arrived on site to replace previously diagnosed FC door, replaced door, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near New Braunfels, TX 78130
Andrey
Job Details: 06/09/2022
"Arrived on site to test unit for gas leak, tested unit found nothing unusual gas is igniting, when oven burner kick off, a small amount of gas is released but well with in normal range, flames are burnering clean with no orange flames, slightly adjusted oxygen mixture for oven burner, called tech line and presented my findings SR#7733797758, unit is running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM07
Near Hillsboro, TX 76645
Jonathan M
Job Details: 06/09/2022
"Arrived on site for refrigerator that is not going the refrigerator section. Inspected unit and work area. Confirm the customers complaint and remove the evaporator cover. Found ice buildup inside of the air channel that leads down to the refrigerator section causing this issue. The customer advised that while she was on the line with customer service, they advised her to try to turn the temperature dial inside the freezer to allow more cold air into the refrigerator section. When she did this, the knob and stem broke off of the control. I did confirm this issue but I also found some of the tabs on the backside of the evaporator cover broken. Steamed out the iceman set the position to the recommended setting. Went to order the evaporator cover but found the part not listed properly. I called Whirlpool Techline and spoke to JR SR# 7733848868. He advised that the part number does not reflect the actual part number on the schematics and will need to be researched through our parts distributor. He advised to send in for research and that whirlpool and our distributor will find the necessary parts to order. Ordering evaporator cover and the office will need to contact the customer about a return date due to unknown availability.; ordrng 1 Research (Evaporator Cover)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/09/2022
"Arrived on site for washer tripping breaker during finale spin/drain cycle. Upon arrival confirmed issue and found breaker tripped with washer shut down. Found f5E2 lock failure. After further testing I found the following results100ohms (bad-lidlock j6-1&2) 21.3ohms (good-drain pump), motor windings were at 5.5ohms on arrival raised to 6.7-7.3ohms after a few tests and was over heating. Will need office to get autho for replacement of control, latch, and motor replacement before rescheduling ; ordrng 1 W11026785 (Motor) and 1 Cnote (Needs autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/09/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found on arrival ice bucket was full but melting together. I then found bucket not sealing in place due to broken locks. Found air leak into ice box melting and refreezing ice. Will need findings reported to techline the following morning with sr#7733737943. Call complete ; ordrng 1 Cnote (Need findings reported to techline)
We serviced a
SAMSUNG REFRIGERATOR
Model RS263TDRS/XAA 01
Near Austin, TX 78747
Luis
Job Details: 06/09/2022
"Arrived on site for no cool and loud noise in fresh food evaporator. Found upper section warm,no air flow,attempted to remove cover found ice build up preventing cover removal. Unit will need a new cover,part research for fresh food evaporator thermistor customer will defrost unit before next visit. ; ordrng 1 DA97-08724N (Cover) and 1 DA47-00322J (Heater) and 1 Evapthermistorfreshfood (Evap thermistor fresh food)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14.
Near Killeen, TX 76542
Tyler
Job Details: 06/09/2022
Arrived on site for refrigerator not cooling well and making a loud noise. Upon arrival confirmed issue. Found temps in fc at 18 and rc at 39. After further inspection I found all fans running as well as compressor. Found no defrost issues and dampener motor/air tower functioning as designed. Found amperage to compressor at .93 on startup and rising past 1.4 quickly while over heating. Found windings to compressor not even across all windings.Found unit has sealed system failing. Found no signs of leaks. Will need office to get autho for sealed system replacement and reschedule for sealed system time. ; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W10171785 (Compressor) and 1 482801 (Kit) and 1 876765 (Kit 2) and 1 Cnote (Need autho/2hr repair)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Austin, TX 78747
Luis
Job Details: 06/09/2022
Arrived on site. Diagnosed a defective right side gasket ordering new gasket ; ordrng 1 W11368721 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78738
Justin
Job Details: 06/09/2022
"Arrived on site for a refrigerator with an ice maker with ice coming out in clumps. Upon arrival the customer stated the ice will come out as one big block as if it is overfilling in the IM tray. Upon further inspection I found a block like this in the IB. I checked temps in the unit and found the, good. I then put the unit into diagnostics mode and ran an IM harvest. I found it working as designed. I then ran the IB fan and an IM fill. Both ran as designed. This indicates a faulty IM calling for to much water needing replacement. We will return with the parts already on order. No fee collected due to being in our 1 year warranty. Office to reschedule.; O-emld tckt"
We serviced a
GE COOKTOP
Model P980B0M1BB
Near The Hills, TX 78738
Justin
Job Details: 06/09/2022
Arrived on site for a cooktop with the front left burner throwing an F113 error when turning it on. I tested the unit and was able to replicate this. Per the tech sheet this is an open temp sensor or main control issue. I gained access to the inside of the unit and found all connections/harness good. I ohmd out the temp sensor for the front left burner and found it open. This indicates a bad sensor. In order to repair the unit it will need a new front left burner assembly. Per the tech sheet if the error is still thrown after replacement it will also need a main control. Due to this I am ordering the main control to have on hand as well. Office will need to get autho for both parts and reschedule. ; ordrng 1 WB30T10080 (Front Left Burner) and 1 WB27X33352 (Main Control) and 1 Autho (Autho)
We serviced a
GE DISHWASHER
Model PDWT380V00SS
Near Austin, TX 78734
Justin
Job Details: 06/09/2022
"Arrived on site for a dishwasher not completing a cycle and with no water coming into the unit. Upon arrival the customer stated the soap will just sit at the bottom and not dissolve. I put the unit into diagnostics mode and activated all loads. I found the valve working as designed, but neither the wash motor nor blower energized at all. I activated both again while checking voltage to them and found good voltage. This indicates a bad wash motor and blower. Upon further inspection I found the rubber insulation on the bottom of the unit had separated from the tub and was breaking into pieces. I also found the valve fill hose was extremely kinked creating slow fill on the unit. In order to repair the unit it will need a new blower, motor, and fill hose. The insulation is not a separate part that can be repaired. Ordering all parts and the office to get autho and to reschedule. ; ordrng 1 WD24X10024 (Fill Hose) and 1 WD26X10056 (Blower) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78731
Matthew
Job Details: 06/09/2022
"Arrived onsite for refrigerator not cooling in both sections. Upon arrival found unit unplugged. Plugged unit in and compressor would not turn. Loud humming noise then would click off. Pulling 15amps at startup, then 8 amps, then off. Unit is R600. Locked compressor. Spoke to SW. office will order parts including plastic drip pan. Office to reschedule.; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Buda, TX 78610
Kevin
Job Details: 06/09/2022
"Arrived on site and found center electrode is broken, switch harness will also need to be replaced. knobs need to be replaced order knobs if AHS approves them; ordrng 1 W10763330 (Center electrode) and 2 W10541842 (Electrode)s and 2 W10541843 (Electrode)s and 5 W10594481 (Knobs)s"
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH970AWW
Near Georgetown, TX 78628
Gerry C
Job Details: 06/09/2022
Arrived to instal previously diagnosed and ordered part. The part provided in the order was incorrect and I added the correct one. No leaks observed during service. ; ordrng 1 WPW10130695 (Latch assembly)
We serviced a
WHIRLPOOL OVEN
Model RBD275PRB00
Near Georgetown, TX 78628
Gerry C
Job Details: 06/09/2022
"Arrived to inspect upper chamber not heating. I found the broil and bake circuits showing continuity, but further inspection revealed the main relay was melted. One spade connector will need to be replaced in the harness. Control removed for rebuilding and office to contact the CX as soon as it is ready to be reinstalled.; ordrng 1 8303883Rebuild (Control Rebuild)"
We serviced a
JENN-AIR COOKTOP
Model JES9800CAS01
Near Cedar Creek, TX 78612
Cliff
Job Details: 06/09/2022
Arrived on site to diagnose a range that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Austin, TX 78724
Joe Z
Job Details: 06/09/2022
"Arrived onsite for Not Cooling - Both Sections. Upon arrival found both sections at room temperature. Inspected compressor and pulling.62 amps. Inspected evaporator and there was zero frost and evaporator was room temperature. Both condenser and evaporator fans are operating. Spoke with SW and determined that unit needs a sealed system repair. This is a r134a unit. Ordering compressor, evaporator, access valve, and UV dryer. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 W11284480 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 W10913906 (Access valve)"
We serviced a
LG RANGE
Model LSE4613ST/00
Near Austin, TX 78704
Leonardo
Job Details: 06/09/2022
Arrived on site to test unit for burner turning on by itself. There was something on the cooktop glass that when the burner turned on by itself it caught something on fire that cause damaged to the glass and switches and burners. Office to reschedule ; ordrng 1 AGU75049009 (Glass cooktop) and 2 EBF62174902 (Switches)s and 3 EBF62174903 (Switches)s and 1 MEE62385301 (Burner) and 1 MEE62385201 (Burner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrey
Job Details: 06/09/2022
"Arrived on site to test unit for no cooling, tested unit found FC evaporator motor not running and PO and PF error intermittent during operation, due to the unit having multiple issue and it cant be pinpoint a specific source, got authorization to install main control, main UI, power supply board, fC evaporator motor harness with thermistors and deli UI, deli UI can defective and will need to ret to install new DELI UI, ordering part office to reschedule ; ordrng 1 Wpw10769076 (Deli UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Burnet, TX 78611
Jonathan S
Job Details: 06/09/2022
"Arrived on site to install previous diagnosed parts. Removed failed pump and control, installed new. Performed diagnostics mode and tested operation, found no components responding. Disassembled ui and found burnt circuit (see SD-QUICKPIC). Will need to replace UI and possibly harness. Office to schedule return when ETA is available on parts. ; ordrng 1 W11478523 (UI) and 1 W11591637 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Burnet, TX 78611
Jonathan S
Job Details: 06/09/2022
"Arrived on site for washer not washing r spinning. Inspected unit and work area. Found rear left leveling foot broken. Performed diagnostics mode and found error code F5-E1 lid not opened between cycles, F7-E1 tachometer missing and F2-E1 stuck key. Ran automatic test cycle and found unit agitating. Gained access to motor and pulley. Measured motor resistance and found correct. Mead capacitor farads and found failed capacitor. Schedule return for Tuesday the 14th (CS approved date of return). ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Leveling feet) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 06/09/2022
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found water droplets in the tub. Customer advised that they have a water softener system. I placed the unit in diagnostics showing no error codes. Continued with testing and tested amp draw to the components. I found the element showing 7-9amps during wash & drying cycles. Customer is using rinse aid. I found the drain filter covered in debris. I cleaned the filter and demonstrated to the customer on how to do it. Also, I found the door hinge pads are missing. I made recommendations for use & care, as well as, detergent and rinse aid use. I am ordering the hinge pads and scheduled return service for 06/11/22. No water leaks observed during service.; ordrng 2 WP8268961 (Pads)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Leander, TX 78641
Kimo
Job Details: 06/09/2022
Arrived onsite for refrigerator with broken door handle. Upon inspection I found that the door handle was broken and the door was scratched I am ordering 1x door skin and returning with hand. Office to reschedule.; ordrng 1 W10800785 (DOOR-SKIN)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Andice, TX 78628
Kimo
Job Details: 06/09/2022
"Arrived onsite for rang back panel that gets hot then oven is in use. Upon arrival I installed unit and tested unit found nothing out of the ordinary. I did find that the was no insulation ant the back of the unit so I ordered some. I did explain to cx why that aria of the unit gets hot when the oven is on. Office to reschedule.; ordrng 1 W11133686 (Insulation, Back Guard)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Pflugerville, TX 78660
Scott
Job Details: 06/09/2022
"Arrived on site for built in microwave flashing key pad error . Powered unit down . Unable to enter diagnostics due to error keeping keypad from responding. Call to set return ; ordrng 1 W11229663 (Panel UI)"
We serviced a
LG MICROWAVE
Model LMC2075ST00
Near Austin, TX 78749
Leonardo
Job Details: 06/09/2022
Arrived on site to test unit for door not opening. Found bad push broken button will need to order new control panel office to reschedule ; ordrng 1 ACM75218726 (Control assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manor, TX 78653
Matthew
Job Details: 06/09/2022
Arrived onsite for washer not advancing and water in tub. Upon arrival inspected unit. Found error code blinking on display. Error for drain pump. Tilted unit and found harness to pump not secured. Secured harness and tested. Unit is now functioning properly. Customer started new load and was functioning. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Austin, TX 78739
Andrew
Job Details: 06/09/2022
Arrived on site to test unit for not heating and leaving items a little frothy. Found error code f7e1(no heat). Cleared code and ran diagnostics with no issues. Found filter screen has excessive build up. Advised customer to clean filter and run cleaning cycle on unit to clear out build up. Also advised to purge cold water from sink prior to using unit to prevent element from erroring out. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Scott
Job Details: 06/09/2022
Arrived on site for fridge making humming noise . Used sound pads on condenser coils and tightened compressor mounts . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near West, TX 76691
Jonathan M
Job Details: 06/09/2022
Arrived on site for a cooktop that wont heat the right burner properly. Inspected unit and work area. Confirmed customers complaint and found that the right front element would not turn on at all. Remove the cooktop and found the element had exploded inside the element causing a short and inability to heat the element. Replace the element and tested the unit. Found the element not turning on due to improper voltage being sent to the element. Replaced the ethernet switch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.5757579
Near Round Rock, TX 78664
Wesley
Job Details: 06/09/2022
Arrived onsite and found unit had frozen fresh food produce but responded positively to adjusting the thermostat. Advised customer on findings and provided customer instruct on using thermometers to monitor temps for proper operation. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76542
Tyler
Job Details: 06/09/2022
Arrived on site for dishwasher still leaking water. Upon arrival confirmed issue and found signs of water overfill under lower door seal at bottom of door and overfilling over the tub. Upon further inspection found no errors in diagnostics and one tub has a door there was not enough water in the tub to account for a bad valve but I did find that unit would overfill the door when in a heavy spray cycle indicating water could possibly be leaking from the motor or spring assemblies into the tub at high pressures in and out the door. Informed customer of findings.
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Killeen, TX 76542
Tyler
Job Details: 06/09/2022
Arrived on site for washer needing previously diagnosed rods. Upon arrival installed required part. Ran 2quick was cycles to insure tub would stay lvl and found no leaks or failures during tests.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Round Rock, TX 78681
Wesley
Job Details: 06/09/2022
Arrived onsite for control issues and determined glitching and unresponsive touch panel. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kyle, TX 78640
Kevin
Job Details: 06/09/2022
Arrived on site and found drain pump is not running. Remove standing water and found drain pump is jammed by pocket debris. Replace drain pump. Customer is aware after showing them what has caused drain pump to fail. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Austin, TX 78734
Luis
Job Details: 06/09/2022
"Arrived on site. Removed bottom grill found exchanger line to evaporator heavily corroded uploaded picture unit will need an evaporator for a proper repair.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA03
Near Round Rock, TX 78681
Wesley
Job Details: 06/09/2022
Arrived onsite and found the door seal slot had been dislodged from the bottom right rivets. Bent slot as far back into place as possible. Advised customer on full repair requiring the replacement of the tub. Provided some advice on workaround options.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Wesley
Job Details: 06/09/2022
Arrived onsite and found unit operating with failed pump. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78717
Wesley
Job Details: 06/09/2022
Arrived onsite to replace only the evap cover at customers option. Replaced the evap cover
We serviced a
WHIRLPOOL DRYER
Model LDE482
Near Austin, TX 78750
Wesley
Job Details: 06/09/2022
Arrived onsite and replaced the belt. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Cedar Park, TX 78613
Wesley
Job Details: 06/09/2022
Arrived onsite and replaced display control to repair. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Dripping Springs, TX 78620
Justin
Job Details: 06/09/2022
Arrived on site to install previously diagnosed parts. I installed the valve and then tested the unit. The unit began working as designed. No leaks observed at the time of service. Call complete.
We serviced a
LG REFRIGERATOR
Model LFZ25978ST/00
Near Austin, TX 78738
Justin
Job Details: 06/09/2022
"Arrived on site for a refrigerator with no cool. Upon further inspection I found both compartments with no cool and no frost pattern. I also found the mullion significantly hotter than it should be and constantly running. I gained access to the back of the unit and found the compressor overheated and also constantly running. I checked amp draw to the compressor and found it at .8 amps. This indicates a control and SS failure. I also found the water line leaking at the valve, and a sign of a leak from the water line into the IM. Upon further inspection I I found the waterline to the IM actually cut in half. I informed the customer on my findings. The customer stated they were only trying to fix it temporarily before they remodel their kitchen.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78738
Justin
Job Details: 06/09/2022
"Arrived on site for a washing machine throwing error codes. Upon arrival the customer stated the unit is not working, and prior it would just randomly change cycles and never be accurate on the UI. I put the unit into diagnostic mode and found stored error code F6E2 for communication error and F2E1 for stuck button. I cleared the error codes. I then tried to run a diagnostics cycle and found the buttons not working properly and the selections not responding. Upon further inspection I found the gearcase had significant oil indicating a failing gearcase. In order to repair the unit it will need a console, control, gearcase, and slider. I informed the customer on my findings, and they just want to repair the console and control. I installed both parts and then tested the unit. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Justin
Job Details: 06/09/2022
Arrived on site for a range leaking gas. Upon arrival the customer showed me pictures of bubbling leak detector on the regulator. Upon further inspection I found a sever crack running down the regulator. I replaced the regulator and then tested the unit. I put leak detector on all connections again and could not find any leak. I then activated all burners and verified functionality. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
Gerry C
Job Details: 06/08/2022
Arrived to inspect door alignment issues. I found the cabinet incorrectly set and the doors would not align. I corrected the cabinet issue and set the door height. I tested the unit and it operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Cedar Park, TX 78613
David S
Job Details: 06/08/2022
Arrived on site for oven no responding. I spoke to the customer and found out they recently had a power outage. I tested the unit and found it working properly. I found no fault codes in diagnostics. I found all buttons and functions working as designed. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW3430DS00
Near Austin, TX 78717
David S
Job Details: 06/08/2022
Arrived on site for wall oven showing F2e1 error code. I inspected the unit and work area. I verified the error. I found the left side buttons not responding. I gained access to the console and tested the harness. I found the harness in good condition
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78727
Wesley
Job Details: 06/08/2022
Arrived onsite and found unit evap harness connector to heater failed. Repaired unit by replacing evap harness. All checks food. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Marble Falls, TX 78654
Kimo
Job Details: 06/08/2022
Arrived onsite for dishwasher with a f9e1 code. Upon inspection I found that the code did not show up in diag. I check the drain hose for a high loop and found that it did not have one. I corrected the and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Meadowlakes, TX 78654
Kimo
Job Details: 06/08/2022
Arrived onsite for ice machine not producing. Upon inspection I found that the machine was turned off. I put unit into diag mode and tested all function all all showed ok in diag. Go a full frost pattern when testing the compressor/ evap. Upon operating as designed job complete.
We serviced a
MAYTAG DRYER
Model MGDE300VF2
Near Austin, TX 78729
Wesley
Job Details: 06/08/2022
Arrived onsite for gas leak in the manifold. Replaced manifold and found dryer is now operating as designed without leaking.
We serviced a
IKEA REFRIGERATOR
Model IK8FXNGFDM02
Near Austin, TX 78751
Wesley
Job Details: 06/08/2022
Arrived onsite and found fridge thermistor out of range causing continual sub freezing temperatures.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78737
Kevin
Job Details: 06/08/2022
"Arrived on site and inspected refrigerator and found fresh food sign drain is clogged. Found drip pan has rusted away. Removed rusted drip pan and cleared drain tube with steamer.
We serviced a
LG WASHER
Model WM3360HVCA
Near Austin, TX 78737
Kevin
Job Details: 06/08/2022
"Arrived on site and inspected washer and found dispenser drawer overflows immediately. Found the cap for the detergent bottle has been dropped into the drawer and is blocking the fill tube into the tub, took multiple pictures. Home is a short term rental and the last guess they had probably dropped cab into dispenser drawer. Washer is operating properly after correcting it, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED9600TW1
Near Austin, TX 78735
Kevin
Job Details: 06/08/2022
"Arrived on site and inspected dryer and found it is squealing while running. Disassembled dryer and found tension pulley is squealing. After replacing belt, all support wheels, and pulley dryer is running normally, job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUS2642LF1
Near Killeen, TX 76549
Tyler
Job Details: 06/08/2022
Arrived on site for refrigerator leaking water and not cooling. Upon arrival confirmed issue. Found unit unplugged. Verified stable power supply and restored power to unit. I then found all fans running as well as compressor. Found amps fluctuated between .8-1.3. Found evap coil frosting over onFront row only. Found separations between liner on both sides of compartments as well as liner damage in rc compartment. Also saw void in insulation behind unit. Unit cant be repaired due to liner damage. Will need findings reported to ahs.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76541
Tyler
Job Details: 06/08/2022
Arrived on site dryer not turning on. Upon arrival confirmed issue. Found after further testing that unit had a stable 240v connection. I then found thermal fuse and cut off and blown and element coil was starting to bow and warp (caused from normal) causing the short in all 3 parts. I then reassembled and tested dryer. Found dryer heat cycling as designed with no failures or odd fluctuations in temp. Call complete
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Killeen, TX 76542
Tyler
Job Details: 06/08/2022
Arrived on site for washer not starting/operating. Upon arrival confirmed issue. Found power button was the only thing functioning on unit. After further testing I found between 65-170dcv being sent from ACU indicating major ACU failure. I then found cause of ACU failing was the drain motor ohming of 20ohms high shorted ACU out.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Dripping Springs, TX 78620
Justin
Job Details: 06/08/2022
"Arrived on site for a range with the middle front burner not lighting intermittently. Upon arrival the customer stated the back middle also does it sometimes. I tested the unit and could not get the front middle to light at all, but I found the back middle lighting most of the time. I removed both middle burner heads and found the orifice holders on both were off center. This was creating a small gap between the orifice holder and panel which was allowing the gas to abnormally escape and not light. I removed the screws and adjusted both orifice holders. I then tested the unit and found it now working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Justin
Job Details: 06/08/2022
"Arrived on site for a wall oven that was letting to much heat escape from the door. Upon arrival the customer stated that an inspector checked temps around the oven when heated and found them to high, particularly on the bottom. Upon further inspection I found the gasket in good shape. I preheat the unit to 350?F and found it good. I informed the customer on the design of the blower system, and how hot air does blow from the bottom. I found the unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Dripping Springs, TX 78620
Justin
Job Details: 06/08/2022
Arrived on site for a refrigerator leaking from the filter area. Upon arrival the customer had the unit off and the filter removed. I gained access to the valve and filter head. I then turned the water on and found water aggressively leaking from the back of the filter head. I replaced the filter head and then tested the unit. I found the unit no longer leaking at the time of service and working as designed. The customer also had a complaint of the unit being louder than it used to be. I put the unit into diagnostics mode and activated all fans and the compressor. I could not replicate an abnormal noise at the time of service. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Wesley
Job Details: 06/08/2022
Arrived onsite for dryer noise. Found slight rattle. Determined cause to be improper install. Made adjustments to correct install. All checks good. Unit is now operating as designed.
We serviced a
LG REFRIGERATOR
Model LFXS29766S/00
Near Dripping Springs, TX 78620
Justin
Job Details: 06/08/2022
"Arrived on site for a refrigerator leaking water. Upon arrival the customer stated the unit began leaking water due to no cooling and things melting. The customer had already tried replacing the start device but found no change. I checked temps and found the FC at 50?F and the RC at 57?F. The customer informed me the unit has been plugged in and running for several days. Upon further inspection I found no frost pattern on either evap. I gained access to the back of the unit and used the test switch on the PCB to run the compressor. I measured amp draw and found it fluctuating from .1 to .3, and found the compressor cool to the touch. This indicates a compressor failure. In order to repair the unit it will need a new compressor, main control, dye drier, and an access valve.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Dripping Springs, TX 78620
Justin
Job Details: 06/08/2022
Arrived on sight for a cooktop with an abnormal flame. Upon arrival the customer stated they had their one year inspection and the inspector informed them the flames may be irregular. I tested the unit and found it worked as designed. I informed the customer on my findings. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
Vincent
Job Details: 06/08/2022
Arrived on site to install previously diagnosed parts. Installed all parts and unit in now functional as designed. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Vincent
Job Details: 06/08/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit not cooling. CX then explained to me he had someone else look at the unit and fixed freezer door gasket. CX also explained to me that unit was not cooling only in freezer but now its cooling properly and that he probably did see a code pop up. I proceeded to check component and found deli drawer control no powering up, I removed it and found corrosion build up in the control and door harness and I also checked the main harness to deli and will have to be replaced and drip pan as well. No leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Vincent
Job Details: 06/08/2022
"arrived on site for dishwasher, inspected unit and work area. CX complaint unit is not heating. I set unit in diagnostics and had error code 7-1 stored. I then ran a diagnostics cycle and found heater not working. I tested heater amp draw and it was low. I then measured resistance and it was open. I replaced heater element and tested, unit is now operating as designed. No leaks observed during service job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Spicewood, TX 78669
Luis
Job Details: 06/08/2022
"Arrived on site for no ice. Icemaker not running through a forced harvest cycle,diagnosed a defective icemaker replaced icemaker,icemaker ran through a cycle,weak water flow tested dispenser weak flow,installed bypass to filter head good water flow. Diagnosed a bad filter head customer will replace filter head themselves; used 1 W10884390 (Icemaker) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78738
Luis
Job Details: 06/08/2022
"Arrived on site for no ice. Optics passed diagnostics,icemaker not running through a forced cycle,found frozen fill tube. Replaced icemaker defrosted fill tube,ran harvest test passed icemaker filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 06/08/2022
"Arrived on site. Customer having issues with no lights and cooling issue,found water on wood floor,removed unit from enclosure found discoloration and water dripping on refrigerator liner wall,placed hand on liner,location cold diagnosed a void in the insulation casing moisture to leak down on liner onto wood floors
We serviced a
GE MICROWAVE
Model CEB1590SS3SS
Near Austin, TX 78734
Leonardo
Job Details: 06/08/2022
Arrived on site to test unit for inner light not coming on. Test unit and found shorted light socket. Replace light bulb socket test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDD4000AWS3
Near Austin, TX 78746
Leonardo
Job Details: 06/08/2022
Arrived on site to install new motor. Replace motor test unit and unit test good job complete
We serviced a
GE DISHWASHER
Model GDT545PSJ0SS
Near Austin, TX 78704
Leonardo
Job Details: 06/08/2022
Arrived on site to replace drain hose and drain pump. Replaced both parts test unit and unit test good
We serviced a
GE REFRIGERATOR
Model ZISS360DXASS
Near Austin, TX 78733
Luis
Job Details: 06/08/2022
"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,installed a new icemaker powered icemaker on icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78733
Luis
Job Details: 06/08/2022
"Arrived on site for unit defrosting then refreezing. Installed updated control kit,ran ran diagnostics all test passed."