Service History 132 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Seguin, TX 78155

Andrey

Job Details: 06/27/2023

"Arrived on site to test unit for F8E3 error, customer stated that unit over filled and leaked a lot of water in the house causing a lot of damage, they had to unplug it from the wall to stop the water flow, a claim has been opened by customer, tested unit found error code present, checked pressure hose and found no cuts or kinks, replaced control and valve as precautionary, per customer claim report the control and valve will need to be sent to whirlpool for inspection, filled washer with water system is now detecting proper water levels and shutting valve off, at this time unit is running as designed, no leaks detected job complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near New Braunfels, TX 78130

Andrew

Job Details: 06/27/2023

Arrived on site to test unit for flames turning off when on simmer. Found ac vent above cooktop and pointed towards cooktop. Adjusted flames per customer request. Unit working as designed. No leaks detected. Job complete.

We serviced a

MAYTAG DRYER

Model MED7230HC

Near Austin, TX 78737

Kevin

Job Details: 06/27/2023

"Arrived on site and inspected dryer and found it is heating properly and airflow is good. Customer experienced an F3 E2 error. Ran dryer without any load in after a few minutes it starts counting down quickly to a stop showing that moisture sensors are working properly. Also completed circuit on moisture sensors and it ran continuously and did notCountdown time. Adjusted vent hose for a customer Lowes installation left some of the metal poking out when they trimmed it. Took multiple pictures and documented no issue with dryer with Techline, job complete 7736725445"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78702

Matthew

Job Details: 06/27/2023

Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Unit is now functioning properly. Job complete

We serviced a

KITCHENAID OVEN

Model KDRS467VSS05

Near Austin, TX 78739

Leonardo

Job Details: 06/27/2023

Arrived on site to test unit for not working. Test unit and found black wire 118v but red wire only Showing 7v.

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Jarrell, TX 76537

David Z

Job Details: 06/27/2023

"Arrived on site to diagnose induction cooktop throwing F46 error. I examined the unit and found only the right 2 burners were affected, left 2 were good. Found unit only has 1 module. Ordering induction module and UI to resolve. Office to schedule when parts arrive. ; ordrng 1 Research-Module (Module showing ) and 1 W10607546 (Module?) and 1 W10396615 (Ui)"

We serviced a

MAYTAG OVEN

Model CWG3600AAS13

Near Waco, TX 76704

Jonathan M

Job Details: 06/27/2023

"Arrived on site for a wall oven. That is not heating. Inspected unit and work area. Check voltage to the unit and found proper voltage. Check resistance through the igniter and found 1.132 mega ohms going to the ignitor and found proper voltage. Checked out the amp draw off of the igniter and found no amp draw. Indicating a bad igniter. ordrng 1 74007498 (Ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Georgetown, TX 78633

David Z

Job Details: 06/27/2023

"Arrived on site to diagnose refrigerator that had some ice present. Customer showed me where they had frost near the icemaker, and RC evap cover. Found RC evaporator had frosted over causing noise. Provided estimate for new Ice Door, Fan Scroll, and UI kit to resolve. ; ordrng 1 W11509092 (UI) and 1 W11098695 (Fan Scroll) and 1 W11098702 (Ice Door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78745

Kevin

Job Details: 06/27/2023

"Arrived on site and found previous wire repair held this time, customer is still experiencing unbalanced loads. ran all functions in diagnostic cycle. Washer will only move one direction in diagnostic cycle when agitating. Washer appears to be spinning fine. Bring back motor, control board, and harness.; ordrng 1 W11643701 (Lower harness) and 1 W11026785 (Motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Manor, TX 78653

Matthew

Job Details: 06/27/2023

F6E0 oven user interface lost communication. Upon arrival inspected unit. Tested and found UI is powering down. Attempted to pull unit to inspect console and control. Unit appears to be stuck in cabinet. Attempted to pull several times and could not. Customer will need to have builder make unit accessible. Office to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78754

Vincent

Job Details: 06/27/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not doing anything. Ran a diagnostic cycle and found unit not agitating or spinning. Tilted unit backwards and found that the entire drive belt shield had came off and got stuck in the drive system. Im ordering shield, belt, cam, capacitor, actuator and if needed a gearcase. Rescheduled to return on 07/03/23. No leaks where observed during service. ; ordrng 1 W11409708 (Shield) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11449840 (Gearcase) and 2 W11573574 (Shield screws)s"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Killeen, TX 76543

Tyler

Job Details: 06/27/2023

"Arrived on site for washer not working. Upon arrival confirmed issue and found f8e1 in diagnostics. Found cold side value had failed. Both left side suspension rods also were bad. Found hub drive also failing which lead to unit getting off balance and breaking lid and keeping it from locking right. Reschedule customer for 07/20/23 to complete repairs with w10902814 washplate, w10396887 hub drive, w11228718 dampener rods, w10793620 lid, w11127357 housing.; schdld next appmnt for 7/20 THU !"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78746

Scott

Job Details: 06/27/2023

Arrived on site for poor washing . Ran diagnostics and got 9-1 error code . Ran test wash and unit would not advanced past draining at beginning test . Unit timed out and flashed 9-1 . Ordering inlet . Set return 7-12 . No water leaks detected at this time ; ordrng 1 W11535094 (Inlet)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Andice, TX 78628

Lou

Job Details: 06/27/2023

"Arrived on site to inspect wall oven turning itself on. Upon further inspection, I found the display showing the control lock turned on. I attempted several times to turn the lock off and it failed. I cycled power at the breaker and reset the controls and attempted to place the unit in diagnostics. Once I was able to get it into diagnostics, I found no error codes in the system. After checking the error codes, the unit display began to jump from screen to screen. I contacted techline and spoke to Kurt and advised of the complaint and my findings. Kurt advised to replace the control panel/console and provided SR#7736731710. I contacted Whirlpool Safety and spoke to LaShonda and advised of my findings. LaShonda provided a concession reference number of W17LIN1WPL1 to cover the total repair. I am ordering the control panel and office to schedule return service due to the availability of the part. Unit left turned off at the breaker for safety. ; ordrng 1 W11296171 (Control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Austin, TX 78734

Luis

Job Details: 06/27/2023

Arrived on site. Items freezing in lower drawer and shelf removed drawer found cold migrating out around housing ordering parts; ordrng 1 WP2221296 (Air baffle) and 1 W10475010 (Spacer assembly) and 1 W10475008 (Seal) and 2 2259398 (Seal)s and 1 WP2306010 (Thermistor) and 1 WPW10169528 (Lower diffuser)

We serviced a

KITCHENAID OVEN

Model KOCE507EBL09

Near Austin, TX 78734

Leonardo

Job Details: 06/27/2023

Arrived on site to test unit for shorted keypad. Found keypad not responding. Will need new console office to reschedule ; O-emld tckt

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS1

Near Spicewood, TX 78669

Luis

Job Details: 06/27/2023

"Arrived on site for no ice. Ran diagnostics found defective water pan continued diagnostics no frost forming on evaporator unit will need a new water pan,evaporator,compressor drier and access valve need autho approval ; ordrng 1 WPW10218037 (Evaporator) and 1 W11614101 (Water pan) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access valve) and 1 w10843121 (Drier), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WDT750SAKZ0

Near Round Rock, TX 78665

Gerry C

Job Details: 06/27/2023

"WOC54EC0HS20 Arrived to inspect no operation. The unit was stuck within control lock mode and attempting to remove the control lock, it would just endless loop, requiring the replacement of the UI. Further inspection revealed the unit is incorrectly installed and the microwave door switches are incorrectly timed. The unit should be reinstalled with shims to get the front lower vent off the front plate of the cabinet and the interlock changed. The interior microwave bulb was out, likely from being on too long, due to the door closing issue. Office to contact the customer to arrange return service.; ordrng 1 W11600321 (UI) and 1 W10886919 (Interior Lamp) and 1 W11033422 (Interlock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Buchanan Dam, TX 78609

Kimo

Job Details: 06/27/2023

"Arrived onsite for a refrigerator that in not cooling properly. Upon arrival I found that the unit was runnable. I then exposed the evaporator and found that it had an incorrect frost pattern denoting a ss issue. I am ordering a ss compressor, evap, UV drier, access valve, R600 kit and nitrogen office to reschedule ; ordrng 1 W11574734 (COMPRESSOR) and 1 W11598434 (EVAP REPAR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/27/2023

"Arrived on site and inspected refrigerator and found coupling is broken, Took a picture. It is needed to complete repair, will need to order; ordrng 1 WP2220458 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Austin, TX 78721

Matthew

Job Details: 06/27/2023

"Arrived onsite for unit not cooling properly. Customer did defrost. Disassembled and found evaporator cover components covered in black soot/residue. Took pictures. Could not determine source of residue. Ran unit to inspect while running. Found only partial frost pattern at cap tube. Checked compressor and was drawing .65 amps. Unit is having sealed system issues and will need a sealed system technician scheduled for 2 hrs . Ordering Compressor, evaporator and fan motor . Left unit unplugged. Office to reschedule. Customer stated she has had issues from the beginning. Left Whirlpool customer service phone number 1800-253-1301. ; ordrng 1 W11580057 (Compressor) and 1 W11579351 (Evaporator) and 1 WP2315539 (Evaporator motor) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 W11506635 (Acces value) and 1 Wpw10143759 (UV dryer)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIC15NLXS1

Near Austin, TX 78735

Kevin

Job Details: 06/27/2023

"Arrived on site and replaced cutting grid diagnosed on previous visit, after replacement powered on ice machine and it is beginning cycle, recommended to homeowner that ice machine be allowed to operate for 48 hours. Before any usable ice will be made.

We serviced a

WHIRLPOOL WASHER

Model Mvw7232hw0

Near Austin, TX 78749

Kevin

Job Details: 06/27/2023

"Arrived on site and inspected washer and found incoming power is correct, washer still has water and closing it. Found control board has failed likely damaged by a shortage drain pump.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS01

Near Austin, TX 78744

Joe Z

Job Details: 06/27/2023

Arrived on site to install previously ordered part. Replaced console. Test unit and unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Buda, TX 78610

Joe Z

Job Details: 06/27/2023

"Arrived on site for FC door not closing correctly. Found unit completely un leveled and door not closing correctly. Leveled unit, removed door and bins to clear frost from rails and cabinet. Re installed door. Test unit and door opens and closes smoothly and has a perfect seal. Unit is operating as designed. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Bertram, TX 78605

Kimo

Job Details: 06/27/2023

Arrived onsite it install some doors on a Samsung refrigerator. Upon arrival I installed all of the door and tested them and found the unit operating assembly

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near San Marcos, TX 78666

Joe Z

Job Details: 06/27/2023

"Arrived onsite for oven not heating correctly. Test sensor and got1090 kohms which is correct at 76 degrees. Test Ignitor and is pulling 2.80 amps. Found the ignitor is not pulling correct amp draw to energize the gas valve. Need to replace ignitor. Customer wants to replace sensor anyway. Replaced igniter and sensor. Test unit by preheating to 350. Unit preheated correctly and observed heat cycles. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Lakeway, TX 78734

Paul

Job Details: 06/27/2023

Arrived onsite for a washer that is leaking water from underneath. I tested the washer and found it not leaking. I found the customers house drain backing up causing the water getting on the floor and under the vinyl.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DBL0

Near Austin, TX 78729

Vincent

Job Details: 06/27/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not heating. Entered diagnostics and retrieved error code 7-1 no heat. Attached my amp clamp to the heater and found no amp draw,. I then gained access to the control and tested voltage and found a bad control board. Replaced board and tested. Unit is now operating as designed. No leaks where observed during service. Job completed

We serviced a

WHIRLPOOL WASHER

Model MAV6000AWW

Near Austin, TX 78729

Vincent

Job Details: 06/27/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not draining sometimes. Tested unit and found the lid switch operating as designed, also tested the timer and found it working properly at the time of service. Spoke to SW and suggested that it could be a drivetrain issue.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cedar Park, TX 78613

Maurice R

Job Details: 06/27/2023

Arrived onsite for washer that wont spin accept in drain and spin mode. Ran diagnostics and when it went into spin mode it only spun 1 or 2 turns and shut down. The tech before installed a control board and actuator. I checked the capacitor and it 45.5uf the motor was 11 ohms. I calibrated the system and re diagnostics and it spun after the calibration cycle. Put the unit and quick was that the said it would not spin in that cycle. It ran for 20 minutes and it was spinning during the cycle. The unit is operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Austin, TX 78717

Maurice R

Job Details: 06/27/2023

"Arrived onsite for MW door broke. On inspection found the clips of the inner door were broken off. The MW is operating as designed, the clips do not effect the operation of the unit. To fix the issue the whole door has to be replaced.

We serviced a

KENMORE WASHER

Model 796.4147321

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/27/2023

Arrived on site for washer not completing cycles or spinning correctly. Upon arrival confirmed issue and found drain motor failing to work with proper power applied preventing unit from starting Ro finishing cycles correctly. I made repair. Found no leaks and unit completed cycles as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near Jarrell, TX 76537

David Z

Job Details: 06/27/2023

"Arrived on site to diagnose refrigerator that was not coolong in the refrigerator compartment. On arrival I checked both compartments and found the RC airflow vent clogged with ice. I checked the freezer and found frost trails, and excessive frost going from the door to rhe evap cover and on top of items. This indicates that the door was left open, and moisture/water froze and clogged the airflow vents. The fan is running currently and I did not see frost through the cover. I advised the landlord to have the tenant defrost the unit to melt the ice down and remove anything that would cause the door to be unable to close. At this time the gaskets do loom good and have a proper seal. If issue returns and there is no frost trail, we can rediagnose a defrost issue.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Austin, TX 78731

Scott

Job Details: 06/27/2023

"Arrived on site for dead dishwasher . Customer stated unit was running with no water as well . Found ui not responding and no lights . Found ui shorted out , visible shorts . More then likely valve and possibly sump and motor due to insufficient water or running dry at times . Customer is going to replace unit . No water leaks detected at this time .

We serviced a

KITCHENAID OVEN

Model KGRS505XSS04

Near Austin, TX 78748

Leonardo

Job Details: 06/27/2023

Arrived on site to unit for gas leak at regulator. Found regulator vent loose not tightened correctly. Secured the vent test unit and unit test good. Did not pick up any gas with meter job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWX2

Near Briarcliff, TX 78669

Leonardo

Job Details: 06/27/2023

Arrived on site to test unit for console not residing. Console is locked Up

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near The Hills, TX 78738

Luis

Job Details: 06/27/2023

"Arrived on site for water leaking. Diagnosed a defective filter housing replaced filter housing assembly,tested water dispenser unit working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Georgetown, TX 78633

Gerry C

Job Details: 06/27/2023

"MVW4505MW0 Arrived to inspect non-completion if cycles. I entered service test mode and found F8E1 stored in all five error code slots on this service. Due to the difference in the error code storage, I re-tested all functions and per the service manual. All operations were present. I did find that the manual was in error and that the hot valve would actually not work and discovered the customer had recently had plumbing work done. The hot water supply, in a hot/cold ganged valve assembly, did not have water supply available.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Round Rock, TX 78665

Gerry C

Job Details: 06/27/2023

"WED8000DW4 Arrived to inspect torn seal. I found the rear seal had de-bonded and worn through. I removed and replaced the felt seal and tested. Operational test good.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Harker Heights, TX 76548

Tyler

Job Details: 06/27/2023

"Arrived on site for range not turning on. Upon arrival found breaker tripped and unit off. Restored power after verifying bake/broil elements, oven sensor, power cord and thermostat were working as designed. Restored power and found oven tripping breaker at 10 amps after only two minutes. Reset power again but found unit working as designed without tripping breaker after 20 minutes, informed customer if issue returns to replace breaker and documented findings with techline sr#7736731565. Unit working as designed call complete"

We serviced a

WHIRLPOOL DRYER

Model MEDB880BW0

Near Austin, TX 78759

Wesley

Job Details: 06/27/2023

Arrived onsite and found unit with airflow concern reading poor airflow. Fuse had blown. Advise customer to have duct cleaned to restore good airflow. Advised customer on findings. Replaced fuse

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Austin, TX 78732

Paul

Job Details: 06/27/2023

"Arrived onsite for a dryer that is making a squealing sound.I found the idler pulley frozen on the shaft. I replaced the rollers, idler, and belt. I vacuumed the chassis out. I tested the dryer and it is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78750

Paul

Job Details: 06/27/2023

Arrived onsite for a dishwasher that was leaking from underneath. I removed the toe kick and tested the machine finding no leaks anywhere. The customer had saw it leaking from the diverter and I pointed at the location of the diverter where they usually will leak and Mr confirmed that was where it did leak from. The customer stated it was dripping very fast when it was leaking. I felt in the shaft housing and it was completely dry and there was no calcium build up anywhere. The customer stated it was the first time it had ever leaked. I checked stored error codes and did have an F9E1 diverter couldnt find position error but we ran the cycle the machine had previous leaked on and the diverter was working properly. The customer didnt want to replace the pump and motor at this time. I did advise the customer to install a dishwasher pan under the machine in case it starts leaking again.

We serviced a

FRIGIDAIRE DISHWASHER

Model Gld2445rfb1

Near Belton, TX 76513

Tyler

Job Details: 06/27/2023

"Arrived on site for dishwasher not cleaning well and not locking door correctly. Upon arrival confirmed door latch issue but found door latch 154529403 for repairs. Door still works if shut hard enough. Found inlet valve not letting any water in, replaced valve 154637401 and found unit could fill, cycle water, and drain as designed multiple times with no leaks. Call complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Austin, TX 78748

Scott

Job Details: 06/27/2023

"Arrived on site for dead UI panel . Replaced UI . Ran diagnostics calibration and wash test . All checked normal.. No water leaks detected at this time. Job complete.

We serviced a

GE REFRIGERATOR

Model GFE28GSKKSS

Near Round Rock, TX 78665

Gerry C

Job Details: 06/27/2023

"GFE28GSKKSS Arrived to inspect noise. The customer presented a video that the RC fan motor could be clearly heard making contact with evaporator ice. By the time of my arrival, the customer had defrosted for several hours and the issue had resolved. I verified the RC fan was operating and acceptable flow was felt. I advised the customer if the issue occurs again, they will need to fully defrost the unit. I could see that the defrost system was working and thee was liquid water within the drip tray. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Round Rock, TX 78681

Gerry C

Job Details: 06/27/2023

"KSSC48QMS01 Arrived to inspect cooling issues. The customer advised me the unit had gone up in temperature in both chambers, over the weekend reached 30-40?F above the set points. I found the FC at 20 and the RC at 39, with the sealed system running. Airflow was acceptable within both chambers and I could hear a intermittent whooshing of refrigerant within the evaporator assy in the FC. Exposing the evaporator, the system had signs of refrigerant loss, or an inefficient compressor. Due to finding no signs of oil or dye throughout the accessible parts of the system and oxidized copper on the system return lines, I suspect inefficient compression to be the cause. Further inspection did not reveal any obvious signs of cabinet air leaks.

We serviced a

WHIRLPOOL DRYER

Model WED9550WL1

Near Georgetown, TX 78633

David Z

Job Details: 06/27/2023

"Arrived on site to diagnose dryer that was not starting cycles. Tested unit and found it does not tumble when started. Checked thermal fuse and found the thermal fuse open. Replaced thermal fuse and verified proper operation. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FSMS01

Near Georgetown, TX 78628

Lou

Job Details: 06/27/2023

"Arrived on site to install a water filter in a refrigerator for the customer. Upon arrival, the customer advised they could not get the water filter out the refrigerator. I removed the filter. I installed the new filter for the customer and they were going to purge the system. No water leaks observed during service, job completed."

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near Georgetown, TX 78628

Lou

Job Details: 06/27/2023

"Arrived on site to inspect dryer noises. Upon further inspection, customer advised that the unit makes a squeaking noise when turned on. I tested the unit but could not duplicate the issue. Disassembled the unit and found the tension pulley seized to its axle and the rollers and belt needing to be replaced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Austin, TX 78728

Vincent

Job Details: 06/27/2023

"Arrived on site for refrigerator, inspected unit and work area. Customer had refrigerator pulled out and water shut off. Unit had the water supply line cracked and was leaking. . I replaced supply line and tested I found no leaks from the refrigerator line replaced but the valve at the wall was leaking and I made the customer aware.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx986sihz03

Near Austin, TX 78723

Matthew

Job Details: 06/27/2023

"Arrived onsite for fridge upper lights and freezer light out. Upon arrival inspected unit. Found freezer module defective, replaced. Also found upper wiring harness failure and burned out upper led module. Corrected wiring and replaced upper module.

We serviced a

LG REFRIGERATOR

Model LFXS30726S02

Near Dripping Springs, TX 78620

Luis

Job Details: 06/27/2023

Arrived on site for cooling issue. Checked freezer temp reading 31? no ice build up on evaporator cover compressor making odd slushing sound diagnosed a sealed system issue customer does not want further repairs

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS05

Near Austin, TX 78737

Luis

Job Details: 06/27/2023

"Arrived on site for no ice. Ran diagnostics E5 error code exited diagnostics icemaker then ran through a cycle,no fill due to frozen line,defrosted fill tube ran harvest test passed ran fill test passed E5 error code still present. Power cycled unit to erase error code advised customer to let unit run for 24hrs if no ice icemaker and fill tube will need to be replaced

We serviced a

KENMORE DRYER

Model 110.6234251

Near Austin, TX 78748

Kevin

Job Details: 06/27/2023

"Arrived on site and inspected dryer and found belt is broken. After replacing dryer is working properly but found airflow is showing restricted. Recommend that vent to the exterior be inspected and cleared. Office to collect, job complete"

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Austin, TX 78731

Scott

Job Details: 06/27/2023

"Arrived on site for oven not heating . Ran diagnostics and found bake igniter has failed . Ran preheat all checked normal . No gas leaks detected at this time. Job complete."

We serviced a

KITCHENAID RANGE

Model KDRS483VSS04

Near Spicewood, TX 78669

Leonardo

Job Details: 06/27/2023

Arrived on site to test unit for unit making noise. Test unit and found noise coming from. Small convection fan.

We serviced a

KITCHENAID MICROWAVE

Model KCMS185JSS3

Near Austin, TX 78703

Leonardo

Job Details: 06/26/2023

Arrived on site to replace magnetron. Replaced magnetron test unit and unit test good job complete.

We serviced a

FRIGIDAIRE FREEZER

Model FFFU20F2VW0

Near Wimberley, TX 78676

Andrey

Job Details: 06/26/2023

"Arrived on site to test unit for not cooling properly, tested unit found compressor running but no frost developing, unit has a failed sealed system, customer does not want to proceed with repair, do to repair will exceed on what they want to spend, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS244GS0

Near Austin, TX 78737

Andrey

Job Details: 06/26/2023

"Are on site to test unit for grinding during drain, tested unit found grinding coming from within the drain pump, replaced and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

JENN-AIR OVEN

Model JJW2430DS02

Near Austin, TX 78737

Andrey

Job Details: 06/26/2023

"Arrived on site to test unit for F2E1 error, tested unit for UI unresponsive, cycling power did not fix it,replaced and tested , unit is heating, all functions returned to normal

We serviced a

GE REFRIGERATOR

Model TFX25CR

Near Georgetown, TX 78633

David Z

Job Details: 06/26/2023

"Arrived on site to evacuate refrigerant from refrigerator so customer can have unit disposed of. I was able to tap the dryer of the unit and successfully evacuated the refrigerant. Unit is safe to be disposed of at this time. Repair completed."

We serviced a

LG WASHER

Model WM2140CW

Near Georgetown, TX 78633

David Z

Job Details: 06/26/2023

"Arrived on site to diagnose washer that was making noise when running, and customer had a burning smell. On arrival customer showed me a torn off piece of Grey rubber they found inside the unit, which was a piece of the bellow. When I examined the interior of the unit, I found the basket was able to be moved and banging around. Found the source of the movement was a damaged support that was allowing the basket to move. Advised the repair needed would be to replace the inner basket and support, and splitting the tub.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Georgetown, TX 78633

David Z

Job Details: 06/26/2023

"Arrived on site to diagnose refrigerator that was overcooling in the FC, RC at 61 On arrival found unit had been unplugged and sitting for several days. I powered on the unit and checked cooling. Found unit had begun cooling, and airflow was moving to RC. I found the FC evap fan running properly. It sounded like it may have been surging at first, but stayed blowing hard. I found the damper door open and it was not stuck closed. I could not verify the source of failure at this time, and customer was advised that we need to have the unit running so we can trace the failure when temps start heating up. Since this is a single evaporator unit, these symptoms usually indicate a frozen return vent, but we will need to verify if a DC load is failing, or trace an air leak. Customer advised to follow up when failure returns, and advised to leave unit in failure state for a full diagnosis.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Round Rock, TX 78681

Kimo

Job Details: 06/26/2023

Arrived onsite for a refrigerator with a damaged ice maker. Upon inspection I found that the ice maker was cracked. I installed the new ice maker and tested the unit and found unit operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Austin, TX 78759

Wesley

Job Details: 06/26/2023

Arrived onsite and found bad wheels on lower rack dishwasher. Replaced one dishwasher wheel assembly. Home owner not reachable at time of service to confirm.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Liberty Hill, TX 78642

Gerry C

Job Details: 06/26/2023

"MSS25C4MGZ06 Arrived to inspect no cool. I verified the compressor would not start and drew over 9 amps until the start device kicked out. Per MFG: No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling, I removed and replaced the compressor and tested. The unit started cooling as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Kyle, TX 78640

Andrey

Job Details: 06/26/2023

"Arrived on site to test unit for ice maker issue and failed gasket, customer stated that water a lot of water has gushed out from the ice dispenser multiple times, tested unit found both RC gaskets have failed and ice maker is getting stuck in fill causing it to leak out from the ice bucket, replaced gaskets and molded them, stated to customer that will continue to fluff up for the next 24 hours, unit is now running as designed, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Liberty Hill, TX 78642

Gerry C

Job Details: 06/26/2023

"KRFC704FPS03 Arrived to inspect continuous temperature issues. The unit has been cooling, but will not operate the RC fan, except within service test mode. I had already verified the entire circuit and watched for fan input, and there was none, except within service test mode. RC six hour max/min 73/31, FC six hour max/min 50/-20. Six hour averages for both were RC 35/FC -4. As with prior testing, the swings matched. All fans operated as designed within service test mode. In additional effort, I swapped the FC and RC at the control and verified the RC fan then operated as designed. Swapping the UI, GF2 and matching dispenser UI and trying a second Orion control, made no difference and the wet spot repainted prior, was still an issue. I contacted the tech assist with the MFG and spoke with Derek. Due to the erratic nature of the unit and during testing, coupled with the wet spot on the back, likely due to heat tube separation."

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near Cedar Park, TX 78613

Paul

Job Details: 06/26/2023

Arrived onsite for a wall oven that is not turning on or responding at the control. I found L1 missing at the incoming power where it came thru the wall. I showed the customer that L2 was good but L1 was dead. We tried resetting the breaker and never could get voltage on L1. The customer stated that they were seeing an F9E0 miswire code before it completely failed and I explained to the customer that that made since if the breaker was failing and causing a voltage drop or sending and stopping voltage randomly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model EC3JHAXRL00

Near Lakeway, TX 78734

Luis

Job Details: 06/26/2023

"Arrived on site for dispenser issues. Found ice chute door not sealing due to broken tabs inside dispenser compartment,installed ice door repair kit,tested ice dispenser door closing correctly

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Leander, TX 78641

Maurice R

Job Details: 06/26/2023

Arrived onsite for double oven not heating. On inspection found the unit would not work on broiler or bake on either unit. I gain access to the control board and I tested the outlet for voltage and it was 248 vac I then turn the bottom oven on to 350? it heated to 350 with upper range 400? the lower range 315?. I then turn the upper oven to 350?. It heated up while the lower was still on. I took the cover oThe unit is ff the outlet to see if I could fine out why the ovens started to work. I explained that when both the ovens are not heating up points to power. Told them I cant fix the issue when I can not find a issue. The unit is operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW01

Near Salado, TX 76571

Tyler

Job Details: 06/26/2023

Arrived on site for washer filling will not in use. Upon arrival confirmed issue and found inlet dripping/leaking. I made repairs. Found no leaks and un working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78735

Luis

Job Details: 06/26/2023

"Arrived on site for no cool. Powered unit on let unit run,removed evaporator cover weak to no frost pattern,pierced low side pressure in a vacuum diagnosed a leak in the system. Attempted to install a drier to pressurized system found broken cap tube,sent pictures to tech support

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FMS00

Near Round Rock, TX 78665

Kimo

Job Details: 06/26/2023

Arrived onsite for a refrigerator that is producing too much ice. Upon inspection I found that the shut off arm was not attached to the timer/motor which caused the unit to just keep making ice because it didnt know when the ice bin was full. I corrected this and found unit operating as designed I then checked the rc door and couldnt find any thing wrong Mechanically. with the hinges or the sling that pulls the door shut. And I found that the door closed properly every time I closed it.

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Austin, TX 78704

Wesley

Job Details: 06/26/2023

Arrived onsite and found no heat due to heater failure. Proper voltage and polarity and good ventilation.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Austin, TX 78704

Wesley

Job Details: 06/26/2023

Arrived onsite and found unit operating with ongoing symptom of regularly off balance and walking. Customer stated symptom occurs at least once per week. F0E5 error. Ran DMLS calibration and tested. Suspension is good and basket is not out of round beyond a 1/4 of movement. Advised customer on findings and on official literature concerning off balance symtpoms being related to loading and cycle selection. Customer concerned that unit is operating outside of design specifications. Customer is concerned that the unit is and has continually had a propensity to go out of balance with ordinary and properly sorted loads. Customer will reach out to warehouse rep and to the manufacturer to pursue options. No repair recommendation at this time. Selective maintenance items would be replaced the slider and the clutch to correct some rotational noise.

We serviced a

MAYTAG WASHER

Model LSE7804ACE

Near Austin, TX 78701

Wesley

Job Details: 06/26/2023

Arrived onsite and found unit operating with intermittent contact and progress failure of timer. Advised customer on findings although unit did operate correctly at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Salado, TX 76571

Tyler

Job Details: 06/26/2023

Arrived on site for refrigerator leaking water from dispenser. Upo; arrival confirmed issue and traced failure back to valve. Found water leaking from dispenser dish of valve. I made repairs. And found unit no longer leaking and dispensing as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Georgetown, TX 78628

David Z

Job Details: 06/26/2023

"Arrived on site to diagnose dryer that is making noise on use and also had condensation present. Customer advised the condensation only happened one day and has been fine since cleanout. Advised condensation is likely from the hot outside air since dryer is on an outside wall, and vent hose was not hooked up and AC blows towards the dryer. I ran the unit and confirmed the noise. Noise is a rattling coming from the front left corner if weight is applied or the cabinet shifts. If properly moved and leveled the noise disappears. Unit has no level feet on it. I advised customer on findings and I shifted the unit to kill the noise. Customer advised that if it can't be properly leveled and braced we need to tear down the unit and install sound pads and leveling feet.

We serviced a

WHIRLPOOL VENTHOOD

Model UXL6036YSS0

Near Austin, TX 78730

Paul

Job Details: 06/26/2023

Arrived onsite for a vent hood to replace the previous diagnosed parts. I replaced the center fan off/on switch slide and tested the unit. All fan functions and lights are working as designed.

We serviced a

MAYTAG WASHER

Model LAT9706AAE

Near Austin, TX 78750

Paul

Job Details: 06/26/2023

Arrived onsite for a washer leaking from underneath. I found the tub seal leaking and showed the customer.

We serviced a

GE DISHWASHER

Model PDW7880R30SS

Near Austin, TX 78717

Paul

Job Details: 06/26/2023

Arrived onsite for a dishwasher leaking. I found the fill valve leaking water between the bracket and base of the valve. I replaced the valve and ran the machine to test for leaks. There were no other water leaks present at the time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for dishwasher leaking on the left side of the door. On inspection found the inner gasket has evidence of water leaking. Replaced the inner gasket and ran the unit in diagnostics mode. No water leaking detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Austin, TX 78744

Leonardo

Job Details: 06/26/2023

Arrived on site to test unit for unit tripping breaker. Spoke with builder and they understood everything about the GGCI breaker. He is going to get with customer about getting breaker replaced job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78723

Leonardo

Job Details: 06/26/2023

Arrived on site to replace heating element per bulletin. Replaced element test unit and unit test good no leaks present at this time.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Leander, TX 78641

Lou

Job Details: 06/26/2023

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found the leveling legs missing and the unit was rocking back and forth. When I rocked the unit back and forth I heard a clicking noise. I disassembled the unit and found the blower wheel broken. I removed and replaced the wheel and cleaned the unit and reassembled the unit. I installed the leveling legs and retested and unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Leander, TX 78641

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket leaking in the top left corner of the door, I removed and replaced the gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Killeen, TX 76543

Tyler

Job Details: 06/26/2023

Arrived on site for refrigerator not making ice/dispensing water. Upon arrival confirmed issue. Found on arrival that inlet valve didnt have connections for power properly inserted and not working. Also found condenser fan motor bent slightly causing motor to rattle. Repair wiring and bracket and found noise gone and water working as designed at dispenser and ice maker without leaks. Call complete

We serviced a

WHIRLPOOL FREEZER

Model wrt318fzdb09

Near Leander, TX 78641

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I was to remove and replace the compressor, drier and access valve; however, when replacing the drier and attaching the drier to the cap tube, I was able to get the lokring on and while adjusting the drier to attach it to the heat loop, the cap tube broke free from the drier and then broke from inside the cabinet (photos)? I contacted techline and spoke to Rob and advised of the issue. Rob sent a text message to my phone and I provided photos of the cap tube and where it broke from the cabinet. Rob provided SR#7736720320. I advised the customer of the issue and that the manufacturer would be contacting them with a resolution. Unit left unplugged and in the maintenance garage. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve making a chatter noise when dispensing water, I removed and replace the water line from hinge to valve and tested. The noise wasnt as loud as previously. I removed and replaced the water line from hinge to dispenser and retested and the noise was still there. I found the dual valve previously replaced was defective as the locking clip to the ice maker dispenser tubing was missing. I removed and replaced the dual valve and retested and unit continued to make the noise, but again not as loud. I advised the customer of my repairs and advised that a pressure reducing valve would be needed; however, the valve could cause the water dispenser to dispense very slowly and the customer advised that they are okay with the little amount of noise being made and did not want the reducing valve installed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Wimberley, TX 78676

Andrey

Job Details: 06/26/2023

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dripping Springs, TX 78620

Andrey

Job Details: 06/26/2023

"Arrived on site to test unit for timer issues, tested unit found timer counting down, replaced timer and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waco, TX 76707

Jonathan M

Job Details: 06/26/2023

"Arrived on site for a washing machine that is going off balance. Inspected the unit and work area. Found the unit was set on wooden blocks due to the uneven Ness of the floor. Ran the unit three diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Tested the suspension and found the suspension was good. Ran the unit through a high-speed spin and found the unit running and working as designed, but found the units partially sliding due to the blocks. Found that the floor was too unlevel to be able to adjust the unit properly on the regular floor. The customer advised that they had several people come out to try to fix that when doing installation but they havent found a solution. Did advise the customer that the unit is working as designed and that they will need to find an alternate solution to their flooring situation. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW1

Near Waco, TX 76705

Jonathan M

Job Details: 06/26/2023

Arrived on site for a dryer that is not heating. Inspected unit and work area. Did confirm the customers complaint and found the unit jumbling but not heating. Checked all heating components and found all showing continuity except for the ignitor which was broken. Replaced the igniter and tested unit. Unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78633

David Z

Job Details: 06/26/2023

"Arrived on sure to diagnose cooktop that is off level and causing things to slide one direction. Examined the level of the countertop and found no warps or dives, and the cooktop itself looks good. Grates appear to be slightly bowed, resulting in cooking items sloping to one side. Replaced grates to resolve. Items should now cook and be level properly. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78681

Kimo

Job Details: 06/26/2023

Arrived onsite for a refrigerator that has a dent in the right side of the cabinet. Upon inspection I found a dent in the right had dis of the cabinet I took pictures and documented it with Adrian at techline and it was determined that we will have to have the customer contact customer service sr#7736722067

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Round Rock, TX 78681

Kimo

Job Details: 06/26/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new bin and ice door and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Lago Vista, TX 78645

Vincent

Job Details: 06/26/2023

"Arrived on site for cooktop, Inspected unit and work area. Customers complaint was they were unable to adjust the flame. I adjusted flames and tested unit is operating as designed. No leaks were observed during the service. Job complete."