Service History 132

We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Waco, TX 76708
Jonathan M
Job Details: 09/08/2021
Arrived on site for washing machine that?s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Looked underneath the unit and found the drain pump connector not connected onto the drain pump. Connected the wire connector and around the unit for an auto test. The unit ran as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Waco, TX 76708
Jonathan M
Job Details: 09/08/2021
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit is pausing itself at the beginning of the cycle. She advised that it will lock and then unlock and then start flashing at her like there?s an issue and sometimes she can press start and I will continue or otherwise it will be pet her and she can?t do anything until she powers the unit off. Ran the unit through diagnostics and found an F5 E1 (lid switch fault) and F2 E1 (UI stuck key) error codes. Tested the lid lock assembly numerous times and it only faulted one time. Tested the unit several times by starting cycles and was able to replicate the issue.. Ran through diagnostics again and found that F5 E1 error code. Replaced the latch assembly and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model PSD243LGRW
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/08/2021
Arrived on site for icemaker leaking into bucket. Upon arrival customer pointed out to me that whenever the icemaker is filling after a few seconds he would notice water dripping near the front of the icemaker around the motor and tray. I was able to confirm the complaint after running a harvest cycle and found that the tray with the ice is formed is separating from the motor itself and could not be repaired , replacement of ice maker. After I reassembled unit I thoroughly tested ice maker and found it no longer leaking. Call complete
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Temple, TX 76501
Tyler
Job Details: 09/08/2021
Arrived on site for washer not filling after previously repaired. Upon arrival found F8e1 long/no fill error. Upon further inspection I found a lot of corrosion around ACU connector to inlet valve. I called whirlpool techline and spoke with Ed Sr#7731689870. Was instructed after doing visual and resistance tests to replace ACU. After repairs I showed customer that washer was filling and cycling as designed. No leaks during repairs. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Clifton, TX 76634
Jonathan M
Job Details: 09/08/2021
Arrived on site for a washing machine that wall drain. Inspected unit and work area. Confirmed customers complaint in service diagnostics and checked underneath the unit. Found one of the wires disconnected from the drain pump connector. Reattached wiring and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Arrived on site for ICE BUILD UP ON THE BACK INTERIOR WALL OF FRIDGE SECTION TOWARD BOTTOM OF FRIDGE. We gained access to fridge evaporator found it incased in ice. We cleared the ice from the evaporator. We installed the drip pan kit. We installed the shims into the drip pan to prevent it from warping. We used silicone to seal the evaporator housing and cover. We reassembled the unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78723
Scott
Job Details: 09/08/2021
"Arrived on site for dishwasher not starting and tripping breaker. Power cord connection good . Out let is tripping breaker with nothing plugged in . Plugged dishwasher in another outlet ( disposal) . Ran diagnostics,no error codes . Unit ran diagnostics complete . No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QJX00
Near Leander, TX 78641
David S
Job Details: 09/08/2021
Arrived on site to install new on/off switch and to repair the damaged power cord. Gained access to the on/off switch and damaged section of power cord. We repaired the power cord. We then replaced the on/off switch. We powered the unit on. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, TX 78664
Tommy
Job Details: 09/08/2021
Arrived onsite for dryer not drying properly. Upon arrival found unit is operating as designed. Vents need to be cleaned. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Austin, TX 78724
Scott
Job Details: 09/08/2021
Arrived on site for oven not lighting but just sparking . Found some cooking pans are making contact with igniter connections . Instructed customer about making sure nothing is taller then draw . No gas leaks detected at time of service. Job complete.
We serviced a
JENN-AIR OVEN
Model JDRP548WP02
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for UI suck on loading screen, found UI receiving Proper voltage, found connections was loose, secured connection, tested unit to 350, unit working as designed job complete"
We serviced a
UNKNOWN REFRIGERATOR
Model GARF30FDGB00
Near China Spring, TX 76633
Jonathan M
Job Details: 09/08/2021
"Arrived on site for a refrigerator that?s frosting and not cooling. Inspected unit and work area. The customer advised that the unit does cool but that she?s getting condensation up near her door switch up at the front top center of her refrigerator. She also advised that her door seemingly pushes itself open when she drives her car up next to it or closes the garage door as if the seal is not strong enough to deal with any airflow movement. Checked the door seal and found the door is still out of place and re-attached the door seal. I did notice that her toe kick plate was pushing against her door not sitting away from the actual door like the freezer was (separate unit). I called whirlpool Techline in spoke to Austin SR# 7731696503. He advised the issue might have been corrected by resealing the gasket into the door but if the issue was with the toe plate leaning into the door causing the unit not to seal properly, that would be an install issue ; ordrng 1 67006564 (screw) and 1 W11199807 (pedal) and 1 WPW10308489 (screw)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for third rack not staying in. Found both left and right side rails were broken. Replaced rails, tested unit, unit is now working as designed. No stored error codes. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78703
Luis
Job Details: 09/08/2021
Arrived on site for no lights. Found defective leds replaced lower left side led module in fresh food and upper right side led in freezer all leds working as designed. ; used 1 W11462342 (Led module) from stock
We serviced a
JENN-AIR COOKTOP
Model JES9900BAB19
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/08/2021
Arrived on site to diagnose a range that has a burner not working. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Austin, TX 78703
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose washer that was not dispensing detergent. Customer advised me the detergent remains in the drawer after cycle. I replaced the drawer and ran the pump for detergent. Could hear pump humming, but doesnt appear to be moving any detergent. Ordering new dispenser pump and control to resolve. I advised the customer to run the unit and follow up if it is properly dispensing, as diagnostic may just run the pump tp verify power. ; ordrng 1 W11316271 (Detergent Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78628
Tommy
Job Details: 09/08/2021
We serviced a
WHIRLPOOL FREEZER
Model WZF79R18DM00
Near Austin, TX 78704
Luis
Job Details: 09/08/2021
Arrived on site. Unable to get access to location where freezer is located customer will call back into office ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/08/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found unit not aligned with counter. Performed diagnostics mode and found fault code 3-3 OWI fault, 7-1 heating element circuit and 6-1 low water. Monitored test cycle and found minor leak at OWI. Found vent motor running durning a undesignated time in test mode. Will need to replace sump, vent motor and OWI. S. ; ordrng 1 W11084121 (sensor) and 1 WPW10469574 (vent asm)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Arrived onsite for dishwasher bottom panel fallen off. Upon inspection found failed retainer. Used truck stock retainer WPW10503548 to replace. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Arrived onsite for oven control panel non responsive. Power cycled and reset unit. Tested both upper and lower oven at 350 degrees. Unit is functioning properly. If symptoms persist will need to replace Console W11297709. Job complete .
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for washer not spinning clothes out correctly. Upon inspection I found F7E6 error stored in the system. I cleared the code and tiled the unit to inspect the drive. I found the shift actuator had come disconnected from the cam or had slipped out of place. I replaced the actuator and tested the unit. The customer had concerns of a clicking noise but I could not recreate after replacing the part. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for range with burners not staying hot. Upon inspection I found 2 of the burners buttons would intermittently get stuck in the down position causing the temp limiters to not cycle correctly. I verified good voltage at the terminal block while all cooktop burners were engaged as well as the bake element in the oven. I replaced the 2 faulty burners and tested. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for washer not filling up enough. Upon inspection of the diagnostics tables I found no error codes stored in the unit. I ran auto and manual diagnostics cycles and all functions are working as designed. The customer still had concerns so we added some towels to the unit and ran a normal cycle on deep water wash. Once the unit stopped filling I found the water level well past the half way mark and all items completely submerged in water. I advised the customer if my findings. No leaks detected during time of service. I called techline to report the situation SR#7731696427 Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Austin, TX 78721
Jacob
Job Details: 09/08/2021
Arrived onsite to replace sump and motor as previously diagnosed. Replaced sump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose washer that is not spinning out clothes. Checked error codes and found F7E1 basket speed sensor fault, and lid lock error. I checked the lid lock via diagnostic and found it is not latching. I checked under the unit and found the gearcase spewing oil and splattering it everywhere. Unit needs new gearcase, motor, latch, and clutch kit. Ordering necessary parts. Office to schedule when we receive parts. .; ordrng 1 W11368855 (Control) and 1 WPW10482836 (Latch) and 1 W11159068 (Gearcase) and 1 W10721967 (Cam) and 1 W10850134 (Motor) and 1 W10850138 (Belt)"
We serviced a
JENN-AIR OVEN
Model JJW2827DS03
Near Austin, TX 78732
Robert
Job Details: 09/08/2021
Arrived on job for complaints of error code. Found code for stuck button. After replacement test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for dishwasher not draining. Upon inspection I found the unit not installed with the drain hose. The resident stated the hose has since been lost I replaced the drain pump JIC while the unit was un installed. I installed the drain hose and tested the unit multiple times in diagnostics I found stored error codes for float switch and not draining I cleared the codes and the unit ran through as designed. no leaks were detected during time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Austin, TX 78745
Luis
Job Details: 09/08/2021
"Arrived on site for water leaking. Found frozen fill tube,removed line from valve no dripping or leaks from valve,reconnected line,removed ice build up in fill tube tested water fill to icemaker no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 09/08/2021
"Arrived on site and replaced all parts diagnosed on previous visit, took one picture of dryer heating again. Recommended to apartment maintenance that vent to the exterior of the building be cleared/cleaned to prevent any further damage to dryer, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPS7
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for console not responding, verified voltage, replaced console, tested unit, unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78664
Wesley
Job Details: 09/08/2021
Arrived onsite and found unit icemaker hose not seated fully. Unit is now operating as designed. Advised customer on repairs
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/08/2021
Arrived on site for microwave getting grease splatter on top of microwave and cabinet. Inspected unit and work area. Tested fan intake operation with paper test. Used paper at upper grill and found suction on paper. Found no mechanical failures and fan is operating as designed. Called Whirlpool tech support and spoke Joel. He stated normal operation. He stated that when grease heats up it becomes a vapor substance and when cools down it will drop and cause the grease buildup customer is referring to. (SR#7731696652). All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for excessive shaking, tested unit found suspension weakening,replaced suspension, tested unit unit works as designed, no leaks detected job complete"
We serviced a
JENN-AIR OVEN
Model JJW2430DS02
Near Austin, TX 78731
David Z
Job Details: 09/08/2021
Arrived on site to diagnose oven throwing error. Found F2E1 error present. Tried power cycling and was not able to get stuck key error to turn off. Ordering new console to resolve. Office to schedule when new console arrives. ; ordrng 1 W11236887 (Console)
We serviced a
WHIRLPOOL OVEN
Model WFC150M0EB4
Near New Braunfels, TX 78130
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not heating normally and causing heat on upper element, upon inspection found the vent tube was normal and not causing issues, all functions worked normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Killeen, TX 76549
Tyler
Job Details: 09/08/2021
Arrived on site for washer making squealing noise. Upon arrival I confirmed with claims that unit could be serviced in warranty. Upon further testing I confirmed noise during high speed spin and when weight was applied. Found triac on board and gearcase both working well. I then found belt was very loose but cam and motor were still fully intact. I compared old belt and found it had stretched out to much not allowing cam to grab and spin efficiently. Replaced belt then reassembled and tested washer. Found no leaks during repairs and unit now functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bastrop, TX 78602
Matthew
Job Details: 09/08/2021
Arrived onsite to replace previously diagnosed parts. Found control was incorrect. Need to reorder control and reschedule. Office to reschedule ; ordrng 1 W11417466 (CONTROL )
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS
Near Kingsland, TX 78639
Cliff
Job Details: 09/08/2021
Arrived on site to diagnose a trash compactor that is not opening and closing properly. Tested unit and found no failures or broken parts at this time. Advised customer on findings and no further repairs needed.
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW3
Near Leander, TX 78641
David S
Job Details: 09/08/2021
Arrived on site for dryer not heating. We gained access to the inner cabinet and tested the ignitor. We found the ignitor open. We removed the ignitor and found it separated. We replaced the ignitor and tested the unit. It is now working as designed job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW3
Near Leander, TX 78641
David S
Job Details: 09/08/2021
Arrived on site for dryer not heating. We gained access to the inner cabinet and tested the ignitor. We found the ignitor open. We removed the ignitor and found it separated. We replaced the ignitor and tested the unit. It is now working as designed job complete.
We serviced a
KITCHENAID OVEN
Model KODE300ESS05
Near Leander, TX 78645
Lou
Job Details: 09/08/2021
"Arrived on site to inspect wall oven issues. Upon further inspection, the customer advised that when they closed the upper oven door the light would not turn off and the fan continued to operate. They advised that they wiggled the door switch and it hasnt happened since. I tested the door switch and could not duplicate the issue. Inspected the switch and found it slightly pushed back, but still making contact with the lever. Adjusted the switch so that it makes full contact with the lever and retested. Unit is operating as designed with no error codes. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78723
Luis
Job Details: 09/08/2021
Arrived on site for loud noise and freezing. Diagnosed loud noise from damper gears and air seeping around housing with damper door closed. Replaced defective damper added sealer around housing liner.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78731
Kevin
Job Details: 09/08/2021
"Arrived on site and set dishwasher into a diagnostic cycle and found wash motor is not running. A new one will be needed; ordrng 1 W11084657 (Wash motor) and 1 W10877735 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78731
Kevin
Job Details: 09/08/2021
"Arrived on site and set dishwasher into a diagnostic cycle and found wash motor is not running.; ordrng 1 W11084657 (Wash motor) and 1 W10877735 (Harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Tommy
Job Details: 09/08/2021
Arrived onsite for previously diagnosed parts. Upon arrival inspected unit tubing and tested found left front and right front both damaged allowing small amounts of gas out. Ordering both office to reschedule.; ordrng 1 W10566305 (Left front tubing) and 1 W10566308 (Right front)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, TX 78726
Taylor M
Job Details: 09/08/2021
"Arrived on site to diagnose refrigerator over cooling in the refrigerator compartment, upon arrival the customer informed me that at the top shelf the unit is freezing items near the diffuser, I informed the customer not to put anything in front of the diffuser or congest the top shelf as it will cause the items to freeze, I found temps in the freezer and fridge in range, I instructed the customer and verified functionality of the thermistors and ice maker harvest/fill and set the defrost to basic 8 hour instead of global. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 09/08/2021
"Arrived on site for cleaning need. Replaced water filter cleaned liner,tubing and all exposed parts,ran unit through a clean cycle.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Kyle, TX 78640
Jacob
Job Details: 09/08/2021
Arrived onsite for unit not starting a cycle. Tested the unit and the unit would not start. Looked at the diagnostics and got lock error code. Replaced latch. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS6
Near Austin, TX 78726
Taylor M
Job Details: 09/08/2021
"Arrived on site to replace switch cam, upper screw, lower screw, upper arm and motor assembly, upon arrival I gained access and removed the motor assembly and found that the upper arm on the unit could not be removed due to the back of the joint holding the upper screw in place spinning where it is supposed to be welded on. O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78737
Luis
Job Details: 09/08/2021
"Arrived on site. Found crack on mullion divider
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/08/2021
Arrived onsite for built in fridge not cooling. Ran test on unit and found 120 vac to inverter. Compressor is running and evaporator and condenser fans are running. Unit has a sealed system issue. Will need sealed system technician. . ; ordrng 1 212643 (sealer-gum) and 1 8201675 (compressor) and 1 876765 (mtg kit) and 1 TJ90SF8404 (VALVE ) and 1 W10508992 (exchanger) and 1 W10890886 (heater-pan) and 1 WPW10143759 (dryer) and 1 WPW10205101 (evaporator)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Georgetown, TX 78626
Tommy
Job Details: 09/08/2021
Arrived onsite for previously diagnosed parts. Found the door panel we were sent was incorrect ordering it again. Office to reschedule upon receiving.; ordrng 1 W11106273 (Stainless panel)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Wesley
Job Details: 09/08/2021
Arrived onsite and replaced light bulb in microwave cavity. All checks good unit is now operating as designed.
We serviced a
KENMORE WASHER
Model 110.2023271
Near Austin, TX 78734
Robert
Job Details: 09/08/2021
Arrived on job for complaints of noise. Found the gearcase leaks oil.
We serviced a
KENMORE REFRIGERATOR
Model 106.5004371
Near Austin, TX 78734
Robert
Job Details: 09/08/2021
Arrived on job for complaints of door not closing properly. Adjusted gasket to better close.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78758
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose dryer that was not starting when start button was pushed. Tried to start unit and got no response, but you can hear the timer moving. Checked safety items and found thermal fuse open due to vents being excessively dirty. Advised customer that they need to have vents cleaned, or thermal fuse will fail again.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Round Mountain, TX 78663
Brandon
Job Details: 09/08/2021
"Arrived on site to replace failed console, after replacing, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78626
Lou
Job Details: 09/08/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. I found the compressor extremely hot. When I inspected the evaporator, I could smell the refrigerant odor as if there is a leak in the system. I pierced the drier with my piercing pliers and checked the pressures and found it to be very high. I removed and replaced the access valve and UV dye drier and charged the unit with 7.75oz of R134a refrigerant. I advised the customer that the compressor will need to be replaced, but in the meantime, we need to allow the dye to run through the unit to find where the system is leaking. I am ordering the evaporator, drain pan heater, heat exchange and will return with the compressor. Office to schedule return service. I recommended that the customer allow the unit to cool for approximately 24 hours and monitor cooling and if it stops cooling before we return to call the office and let someone know. No water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
"Arrived on site to diagnose refrigerator with the ice maker not working, upon arrival the customer informed me that the unit has stopped making ice since last Saturday, I gained access to the service diagnostics and tested the ice maker for error codes, found it could not reach home position, I ran the ice maker harvest test and to no avail the same thing happened. I gained access and removed and replaced the ice maker, I verified the fill and the functionality of the new ice maker
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78735
Kevin
Job Details: 09/08/2021
"Arrived on site and inspected the washer I did not find any saved error codes. Inspected Gearcase assembly and did not find any issues. Ran all functions in manual diagnostic and did not hear any excessive noise. Explained every noise operation and its function for customer. Washer is operating as intended, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED9610XW1
Near Austin, TX 78735
Kevin
Job Details: 09/08/2021
"Arrived on site and inspected dryer and found thermal fuse has failed, after replacing it dryer is operating normally but airflow is showing restricted. Discussed with customer and found dryer vent exit on the outside of the home is at ground level and runs through PVC pipe. Explain how this is problematic and is the root of the fuse failure.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JB1
Near Hutto, TX 78634
Wesley
Job Details: 09/08/2021
Arrived onsite and found spark module failure. Ordering spark module to repair. ; ordrng 1 WPW10475149 (Spark module)
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES02
Near Leander, TX 78641
Lou
Job Details: 09/08/2021
"Arrived on site to inspect microwave door issues. Upon further inspection, the customer advised that the button to open the door is too hard to push. I pressed on the button with 2 fingers and found it normal operation. I recommended that the customer press on the button with 2 fingers on the outer edges at the same time or one finger in the middle of the button to open the door. Tested unit and it is operating as designed. Job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Lou
Job Details: 09/08/2021
"Arrived on site to inspect dishwasher door issues. Upon further inspection, the customer showed me the tub seal torn on the right side where the unit is mounted to the cabinets. It appears that when it was installed, the gasket got caught in the mounting screw and got torn. The customer requested it be replaced. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service.; ordrng 1 W11177741 (Tub gasket)"
We serviced a
KENMORE WASHER
Model 110.2002201
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Updated model and serial number. Inspected unit and found failed suspension rods. . ; ordrng 1 W10780048 (suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78626
Tommy
Job Details: 09/08/2021
Arrived onsite for dishwasher door going down found unit pads had broken. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for range with a burner not heating. Upon inspection I confirmed the complaint. I accessed the terminal block and found all in good condition with tight connections. I removed the cooktop and found the burner in question had shorted out in a spot causing the failure. I replaced the burner and tested its function. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Austin, TX 78736
Brandon
Job Details: 09/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite to install previously diagnosed parts. I found the unit had not been defrosted prior to my arrival so I defrosted the thermistor and replaced with new. I replaced the UI and main control. I verified a resistance reading of the evaporator thermistor. I advised the customer on unplugging the unit and letting it defrost for 24 hours and had them read and sign the defrost waiver. I also suggested putting a fan pointed towards the unit to help with the process. No active leaks detected during time of service. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Austin, TX 78749
Kevin
Job Details: 09/08/2021
arrived on site and inspected dishwasher and found all upper rack adjusters components are breaking, will need to rebuild upper rack adjusters. Also found a piece of plastic in the drain pump from the adjusters after removing it dishwasher sounds normal. After replacing upper rack adjuster parts run drain again to ensure there is no more plastic; ordrng 2 WPW10609586 (Support)s and 1 WPW10609578 (Adjuster) and 1 WPW10609579 (Adjuster) and 2 WPW10251047 (Cover)s and 4 WPW10663572 (Clip)s and 2 WPW10627763 (Lever)s and 2 WPW10567728 (Track)s"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/08/2021
"Arrived on site for washer leaking. Upon arrival found no errors. Upon further testing I found valve leaking from valve internal thermistor. I reassembled unit with new valve, tested and found unit fully functioning its no leaks. Call complete ; ordrng 1 W11165546 (Valve (dont order!!! Used from job# 312628))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 09/08/2021
"Arrived onsite for dishwasher not cleaning dishes. Upon arrival put unit into diagnostics and found F4E3 error code. Found during tests diverter couldnt find positions also found both fasteners gone. Inspected bottom of unit and also found wiring running to wash motor damaged. Ordering sump and motor, wiring harness, and fasteners.; ordrng 2 WPW10503548 (Fastner)s and 1 W11458664 (Wiring harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 09/08/2021
Arrived onsite for microwave light not functioning correctly. Upon inspection found loose harness connector at housing. Secured connector and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78701
Scott
Job Details: 09/08/2021
Arrived on site for washer not starting . Ran diagnostics got error code latch . Checke and found loose connection in molex connector. Repinned wire . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 09/08/2021
Arrived on site and found water dispenser valve . Replaced valve . All water is dispensing is normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78758
Scott
Job Details: 09/08/2021
"Arrived on site for,replaced upper rack adjuster. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78758
Scott
Job Details: 09/08/2021
"Arrived on site ,replaced ice bin . Gasket in good shape . Bin button functioning properly . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78732
Robert
Job Details: 09/08/2021
Arrived on job for complaints of not mounted properly and not cleaning properly. Found the mounting bracket not properly installed will need replacement brackets and sensor not working properly. ; ordrng 1 8171477 (anti-tip kit) and 1 W11084121 (sensor)
We serviced a
WHIRLPOOL MICROWAVE
Model KHMS2040WSS0
Near Austin, TX 78746
Leonardo
Job Details: 09/08/2021
Arrived on site for complaints of microwave door not closing properly. Found bottom interlock in closed position while door open. Not making correct contact. Adjusted bottom interlock and tested unit. Heated water in cup and warmed up good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Cliff
Job Details: 09/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Round Rock, TX 78664
Wesley
Job Details: 09/08/2021
Arrived onsite and installed new evap fan and evap cover. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Arrived on site for RF ice maker is not making ice no water. We gained access to the ice maker and put it though a harvest cycle which it did not complete. We then gained access to the water reservoir and found it frozen. We ordered ice maker. We steamed water reservoir ant tested it water dispenser operating as designed. Office to reschedule when we have eta on part. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB4
Near Austin, TX 78724
Scott
Job Details: 09/08/2021
Arrived on site for light underneath not coming on . Found no build . Replaced build in socket . No issues found . Light coming on .
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78744
Jacob
Job Details: 09/08/2021
Arrived onsite for the front burner not lighting up fast. Replaced the burner the head. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Austin, TX 78738
Leonardo
Job Details: 09/08/2021
"Arrived on site for complaints of rattling noise coming from vent hood. Found rattling noise coming from the internal parts of the fan motor. Will need new fan motor to complete. Office to reschedule. Also found that lots of air was being exhausted directly behind the unit, HVAC tech seal properly recommended.; ordrng 1 WPW10291577 (Fan motor)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Leonardo
Job Details: 09/08/2021
Arrived on site for complaints of RR burner not working properly. Tested unit several times and issue would not repeat. Burner working properly at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, TX 76502
Tali W
Job Details: 09/08/2021
Onsite for fridge still forming condensation in the freezer compartment. Called techline spoke to Adrian SR# 7731256109. Found gapping in top right corner where metal cabinet comes together. Pics in SDQP. Also sent to techline. They have submitted the findings to Whirlpool engineering department for further evaluation. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Jacob
Job Details: 09/08/2021
Arrived onsite for the top right part of the front panel of the oven door still bent. Looked at the front panel and at the top right it has a slight bend. Front panel Needs to be replaced. ; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW3
Near Austin, TX 78731
David Z
Job Details: 09/08/2021
"Arrived on site to follow up on detergent usage issues with washer. Called tech line, SR7731689719. Customer concern was that the optimal dispense dispenser uses almost all their detergent when in use. After talking to tech line the unit is working as designed. Unit is set to and using a lower concentration detergent, set to 2x, with a detergent that matches 2x. Water hardness can also contribute to this. Tech line had me check for oversuds codes and evidence of oversudsing, did not see any codes, and no evidence of excess soap. This is evidence the unit is working as designed. I provided the customer with the number for the WiFi connect team to assist in connecting to wifi. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 09/08/2021
Arrived onsite and found unit operating as designed. I was advised of hot surface temps temp did not exceed 135f during a broil. Advised customer that the temps were within a specs.
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, TX 78732
Robert
Job Details: 09/08/2021
Arrived on job for complaints of gas leak and burners operation. No leaks detected at time of service and adjustment made to burner to get proper flame.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not heating normally after heating something for 4-5 min, upon inspection found the unit did heat normally to temp after 2:00 min. Tried again and found it heated normally. Ordering thermistor. Office to reschedule ; ordrng 1 W10832024 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Waco, TX 76708
Tali W
Job Details: 09/08/2021
"Onsite for dishwasher not draining. Found water standing in bottom of unit. Drain pump would turn on, but wouldnt drain water and making loud noise when operating. In diag, found F6E4 float switch open. Tested float switch, working as designed. Found drain pump motor windings out of spec causing unit to not drain. Vacuumed water out of unit. Replaced drain pump. Ran diag cycle. Unit now functioning as designed. Call complete. Pic of closing document in SDQP."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78731
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose microwave that was unresponsive on the right side of the control panel. Start / cancel and add a minute didnt work. Removed the console and found the ribbon cable for the Ui was stuck to the frame, and pulling out of its socket. I reseated the ribbon cable fully and retested. Verified unit is now working as designed. If issue returns we need a new console with ribbon cable. Call complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Georgetown, TX 78626
Lou
Job Details: 09/08/2021
"Arrived on site to inspect range oven door damage. Upon further inspection, I found the oven door outer trim dented in the lower right corner (photos). I removed and replaced the door outer glass and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Robert
Job Details: 09/08/2021
Arrived on job to replace previously diagnosed sump. After replacement test operation test operation. No leaks detected at motor had a little noise when dry but once water filled noise disappeared.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Blanco, TX 78606
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for ice buildup around ice bin. Tested unit found valve weeping and ice maker broken. Unit has pressure regulator and psi is correct at 50psi. Ice door was sealing properly, tested with light and water. Replaced valve and ice maker. Tested unit, unit now working as designed, no leaks detected. Job complete."