We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Oglesby, TX 76561
Jonathan M
Job Details: 08/14/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the tub, basket, cam, agitator, gearcase, hub, drain filter, and screws. I ran the unit through a calibration cycle and the unit ran as designed. Tested the unit in an auto task in the unit ran as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 08/14/2023
"Unit 426Arrived on site for ice build up,found ice build up in freezer section gasket not sealing to cabinet. Remolded freezer gasket checked door seal good."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Georgetown, TX 78626
Paul
Job Details: 08/14/2023
Arrived onsite for a washer that is banging around and walking across the floor. I found the suspension good and the unit set and level. I found the QR code missing on the basket. The basket will need to be replaced ordering W11172199 basket. Office to RS.; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Austin, TX 78758
Gerry C
Job Details: 08/14/2023
KSDB900ESS4 GP arrived on site to inspect oven not leveled. Adjusted the unit and checked the leveling. No gas leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hutto, TX 78634
Paul
Job Details: 08/14/2023
Arrived onsite for a dryer that will not turn on. I found the timer knob shaft split not allowing it to turn the shaft but the reason it split and broke is because the timer is locking up and hard to turn. I turned the shaft with pliers and tested the dryer. All other functions of the dryer are working as designed. The timer and knob need to be replaced. Ordering W11675852 knob and marking the timer as UORV. Office to RS.; ordrng 1 W11675852 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer will start to bounce around and hit the wall. Tested unit and found the washer not going out of balance. Im ordering the wash basket and tub ring. Office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11172199 (Wash basket) and 1 W11550886 (Tub ring)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer taking to long to dry. Tested the vent flow and failed. Tested the heat and unit passed. Informed the front office and the maintenance that the vent needs to be checked out and cleaned if needed. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is refrigerator losing power intermittently. Customer showed video of the refrigerator intermittently restarting. While I was on site I never saw any issues. I Called techline and spoke to leon SR#7737080869 and did not suggest to replace any parts at this time. Techline recommended for the customer to try a different outlet if it continues to do the same."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Wimberley, TX 78676
Andrew
Job Details: 08/14/2023
Arrived on site to replace previously diagnosed console for light not illuminating and vent fan. Found vent not receiving voltage and light issue is due to control. Replaced control and unit working as designed. Replaced console and fan to satisfy customer due to previous promise. No leaks detected. Unit not now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cedar Park, TX 78613
Kimo
Job Details: 08/14/2023
Arrive d onsite for a refrigerator that has a leak from the filter housing. Upon arrival I found the leak. I replace the filter housing and tested the unit and found units operating as designed no leaks. But I did strongly and I the customer to switch to the oem filters to prevent this issue from occurring again.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Austin, TX 78737
Scott
Job Details: 08/14/2023
Arrived on site for leaking washer . Checked and found no holes in bellow . Ran diagnostics no leaks detected inside . During drain found small crack in drain tube . Ordering external drain hose . Set return 8/14 . Please put on cancellation list. ; ordrng 1 W11549455 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78729
Kimo
Job Details: 08/14/2023
Arrived onsite for a refrigerator that has an issue where ice will buildup underneath the crisper drawer. Upon inspection I found that the drain was not lined up with the drain hole properly and there was some insulation stuck in the drain hole I removed the insulation and lined up the holes and tested it by pouring water down it and it flowed out normally. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 08/14/2023
Arrived on site for refrigerator. Upon arrival found parts ordered from tech on previous job not accurate and customer also not available. Rescheduled customer for 08/15/23 to complete repairs. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
Arrived onsite for refrigerator with lights flickering. On inspection 4 of the lights were flickering like a disco ball. Used 2 set of the lights and replaced all 6 of the side lights because the lens were different. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hutto, TX 78634
Paul
Job Details: 08/14/2023
cArrived onsite for a refrigerator that is not making ice correctly. The customer stated the door icemaker is not making any ice at all. I tested the temp in the FC and found it at -3 and set point was at -2. I found all thermistors good and the ice box fan working properly. I found the ice level sensors good. I found an E2 error code. I found the heater reading 0 ohms and it is defective. The icemaker will need to be replaced. I also found ice under the icemaker from it running out of the mold. The fill valve is not weeping at this time and the icemaker was out of level and low on the left side because the leveling feet were not set. I turned the icemaker off for now until it can be replaced. The customer stated the FC icemaker is slow on producing but it went thru a harvest on its own while I was there and I couldnt find anything wrong with it at this time. I explained for them to watch it now and see if it improves after what I did but we would return with it just in case. Ordering W11658802 icemaker. Office to RS.; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78722
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit glides are still sticking very badly and have refrozen preventing normal operation of the drawer. Ordering glides to repair. ; ordrng 2 WP13055901 (Slides)s and 1 Rivetgun (Rivet gun)
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Driftwood, TX 78619
Andrey
Job Details: 08/14/2023
"Arrived on site to replace previously diagnosed microwave light, replaced and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/14/2023
"Arrived onsite to follow tech line recommendations. Replaced inner door and also noticed gasket was warped on the upper right corner, replaced gasket as well. Called tech line to cover bases. Spoke to tech line, Brandon-SR#7737029179. Tech explained has had similar issues. Said flexing the door prior to tightening the screws may help. Ran unit for about 25 minutes and did not have a leak. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Riesel, TX 76682
Tyler
Job Details: 08/14/2023
Spoke with customer over the phone to notify them of being past scheduled repair time frame. Customer requested a reschedule due to time. Office to reschedule with customer for next available appointment. ; O-emld tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE00
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
Arrived on site for lights not working in refrigerator. On inspection all but 2 lights were out. On further inspection found 2 of the lights were bad. Replaced all the side lights due to different lenses on the light. Used 2 set of the lights. Unit operating as designed and no water leaks detected during service
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78746
Scott
Job Details: 08/14/2023
"Arrived on site ,replaced ui control . Ran diagnostics and calibration. All checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Austin, TX 78703
Luis
Job Details: 08/14/2023
Arrived on site for freezer not defrosting. Called tech support with findings and same issue per tech support defrosted evaporator replaced heater assembly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78737
Scott
Job Details: 08/14/2023
"Arrived on site ,replaced grill and vent pieces . Job completed"
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near The Hills, TX 78738
Matthew
Job Details: 08/14/2023
"Arrived onsite for broil function not operating. Upon arrival customer stated unit take too long to heat. Ran unit and found unit operating properly. Notified customer that unit will take 18 minutes to preheat to 350 degrees, higher temperatures will take longer . Customer believed unit takes longer that her older unit. Notified customer per use and care guide, the multiple factors that can contribute to preheat times. Unit is operating as designed . Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Blanco, TX 78606
Andrew
Job Details: 08/14/2023
"Arrived on site to test unit for not wringing clothes out properly. Found motor rotor is rubbing caused by failed gearcase. Recommend gearcase, rotor, clutch, slider, suspension and console. Needing autho and office to reschedule. ; ordrng 1 W11115285 (Console) and 1 W10902814 (Wash plate) and 1 W11130356 (Suspension) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near New Braunfels, TX 78130
Andrew
Job Details: 08/14/2023
"Arrived on site to test unit for console display intermittently going out. Customer stated even with display out unit was operable. Replaced display and not responding, replaced control and inline power filter with no positive outcome. Filter receiving voltage but not sending voltage to control. Ordering filter and scheduled for 8-15. ; ordrng 1 WPW10531156 (Filter board)"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Austin, TX 78703
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit with long dry times. Verified unit is working as designed internally but is experiencing poor airflow. Advised duct will need to be cleaned. Customer will have duct cleaned to correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Belton, TX 76513
David Z
Job Details: 08/14/2023
Arrived on site to diagnose door having issues closing on refrigerator. Examined unit and found RC door gasket was hanging off and had been since delivery. I replaced the gasket and seated it. Verified door closing properly and gasket staying seated. Repair completed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78751
Scott
Job Details: 08/14/2023
"Arrived on site for both sections not cooling . Found all fans working . Compressor getting voltage . Compressor is pulling 7 amps and buzzing . Ordering compressor,evap, r600, nitrogen,service port, uv drier . Weigh 3HRS . No water leaks detected at this time. Call to set return ; ordrng 1 W11546605 (Evap) and 1 W11580057 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen and 1 Weigh3hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB03
Near Austin, TX 78729
Gerry C
Job Details: 08/14/2023
WRX735SDHB03 GP arrived on site to inspect water filter leaking. Inspected and found a small drip coming from the water filter housing. Also found a filter housing retainer broken. Replaced the filter head and ordering a the filter housing bracket for return service. Tested and the unit is operating as designed. No water leaks observed upon completion of service.; ordrng 1 67006325 (Filter Housing Bracket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Round Rock, TX 78665
Paul
Job Details: 08/14/2023
Arrived onsite for a dishwasher with the normal and heavy selections not responding properly. I found the power supply and polarity correct. I confirmed the two selections were not responding correctly. I replaced the console and tested. All selections on the console now are working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Kyle, TX 78640
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit for no heat, tested unit found shorted heating element and thermal cutoffs, , replaced heating element and cutoffs, ran vent test and did not find any restrictions, u it is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78748
Luis
Job Details: 08/14/2023
"Arrived on site for loud popping noise. Found opening left dispenser fresh food door pound popping noise,removed door,added grease to both hinges reinstalled door loud popping noise no longer present"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 08/14/2023
"Arrived on site to install previously ordered parts. Broke off agitator, had to grind off tip of gearcase to push through tub. Replaced gearcase agitator, and basket. Calibrated unit. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Leander, TX 78641
Maurice R
Job Details: 08/14/2023
"Arrived onsite for refrigerator freezing items on the bottom shelf. On inspection found the damper door open and not closing. Tested the thermistor and it was 4.1k saying temp,was 60? at 37? setting. Ordering the thermistor and air baffle. Set return on 8/18/23. No water leaks detected during service.; ordrng 1 WP2188820 (Thermistor) and 1 WP2220377 (Air baffle.)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit F1E2 error code, tested unit found error code present and some buttons unresponsive, replaced control and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Austin, TX 78704
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit with clogged lint trap. Customer was having to unclog the lint trap every 2-3 cycles following a very large clogging following a load of towels. Advised customer that with a combo unit under heavy use the lint trap is the drain filter and regular maintenance will be necessary for normal drain function. Provided tips on access. Unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Austin, TX 78731
Gerry C
Job Details: 08/14/2023
"JBSFS48NMX00 GP arrived on site to inspect doors about of alignment. Inspected and found one of the shelves on the RC door making contact with the cabinet shelving preventing the door from settling in and causing misalignment. Also found the chassis itself slightly unleveled. Advised the customer of my findings, adjusted the shelving and leveled the unit. No water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Austin, TX 78704
Scott
Job Details: 08/14/2023
Arrived on site for fridge making noise . Found unit was still on packing skids . Removed skids . Unit making less noise . Found condenser fan hitting bracket . Adjusted bracket . Unit is performing correctly. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
Arrived onsite for MW popping open. On inspection found the left side micro switch was not making contact with the door when the is closed. Adjusted both micro switches to make sure that they make contact with the door when closed.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Harker Heights, TX 76548
David Z
Job Details: 08/14/2023
"Arrived on site to diagnose washer that was not filling with much water. Examined unit and tested. Found the extra power setting was on, which will actually use less water and create more friction. I went over load settings for best results and maximum water settings. Unit working as designed with no failures present. Call completed."
We serviced a
GE DISHWASHER
Model GDT535PSM4SS
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
"Arrived onsite for dishwasher not completing a cycle. On inspection I put the unit in service mode, when testing the drain pump it would not drain the water and is making a loud noise when running. The heating element and spray arms are correctly. No water leaks detected during service.; ordrng 1 WD19X25461 (Drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Lago Vista, TX 78645
Maurice R
Job Details: 08/14/2023
"Arrived onsite for dryer making a squealing noise. Installed new belt,pulley and wheels, tested unit and the noise is gone. The unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 08/14/2023
Arrived on site for not operating. Upon arrival ran diagnostics and got error code F7-E4 filter plugged. Found debris clogged in filter. Cleared debris and test unit. Unit is operating as des. No leaks pre at this time. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Austin, TX 78717
Kimo
Job Details: 08/14/2023
"Arrived onsite for a DW showing F6E1 User Interface: No Response. Upon inspection I found that the cycle selection button would,not work I replaced the ui ad tested the unit and found;d unit operating as designed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Vincent
Job Details: 08/14/2023
"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was the RC vegetable drawer on the left is freezing. Retrieved temps in the RC at 45? and FC 11? called techline and spoke to Joe SR#7737088502 he recommended to replace the thermistors and damper. Im ordering parts and office to reschedule. No leaks where observed during service. ; ordrng 1 W11679636 (RC thermistor) and 1 W11135458 (FC thermistor) and 1 W11135457 (Thermistor CC)"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Austin, TX 78727
Gerry C
Job Details: 08/14/2023
WED92HEFC0 GP arrived on site to inspect dryer not working. Tested the unit to verify customer complaint. Tested the thermal fuse to find it reading OL. Replaced it and tested the unit and it is working as designed. No lint observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Niederwald, TX 78640
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit for stuck in sensing, tested unit found failed capacitor, replaced and tested unit is now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Pflugerville, TX 78660
Paul
Job Details: 08/14/2023
Arrived onsite for a refrigerator that still is not making ice. I found the mold with ice in it but it wasnt harvesting. I found no voltage at the icemaker. I found the door switch not passing L1. I banged on the door switch and got the icemaker to harvest but the switch needs to be replaced. Ordering W11396033 switch. RS for Mon 8/21.; ordrng 1 W11396033 (Switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/14/2023
Arrived onsite for unit oven. not functioning properly after running self clean cycle. Upon arrival inspected unit. Found unit not starting a cycle and internal light not shutting off. Ran diagnostics component test and found latch failure . Contacted safety team with findings document under SR#7737009792. Safety approved Auth# w186r41wpL1 for fix. Replaced latch and tested. Unit is functioning properly. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78702
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit operating with failed fan harness. Replaced unit harness. All checks good. Left unit unplugged to thaw. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/14/2023
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from right side. Found tub gasket not sitting correctly. Replaced tub gasket and le lever unit test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, TX 78654
Lou
Job Details: 08/14/2023
"Arrived on site to inspect cooktop hot surface light not turning off. Upon further inspection, I had my customer sign the waiver of damages when lifting glass cooktop. I tested all switches and they are good. I found the glassed in sensor on the back right burner was broken (photo). I tested the burner and found the sensor is constantly detecting that the burner is on. I am ordering the back right element and scheduled return service for 08/22/23. ; ordrng 1 W10823727 (Right rear element)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Cypress Mill, TX 78663
Andrew
Job Details: 08/14/2023
Arrived on site to test unit for getting too cold in RC and freezing items. Found thermistors were in range. Removed damper cover and immediately saw that a piece of foam was preventing damper from shutting. Replaced damper and unit now opening and closing as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Moody, TX 76557
Tyler
Job Details: 08/14/2023
"Arrived on site for washer/dryer combo not turning on after wet dry cycle was completed as well as washer not staying balanced during spin. Upon arrival found no errors in diagnostics. Tested dryer and found timer motor failing and needing replacement. Also found gearcase to washer leaking oil on top of cam wheel asm as well as grinding hen in spin and leading to suspension rods failing. Will need office to reschedule once availability of parts is known. Ordering W10854240 timer, WP696426 blower wheel, W11665996 gearcase, W11614637 actuator, W10883809 bracket, W11174583 suspension ; ordrng 1 W10854240 (Timer) and 1 WP696426 (Blower wheel) and 1 W11665996 (Gearcase) and 1 W11614637 (Actuator) and 1 W10883809 (Actuator bracket) and 1 W11174583 (Suspension)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Austin, TX 78747
Wesley
Job Details: 08/14/2023
Arrived onsite for popping noise due to ongoing moisture issue with the venthood duct and found unit diode had failed. Replaced the diode to repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78729
Kimo
Job Details: 08/14/2023
Arrived onsite for a washer that would at times not start a cycle. Upon inspection I found that the stat button would at times not responding. I replaced the control and tested the unit and found that the unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Copperas Cove, TX 76522
David Z
Job Details: 08/14/2023
Arrived on site to diagnose washer that was not filling. I tested the unit and found errors for low fill / motor over voltage code. Ran full diagnostic cycle and found 0 errors present after. I didn't see any leaks or damage to the unit. Tested a regular cycle and found it filled and ran properly with no failures at this time. Based on the errors present if customer has any issues we need to replace the control to resolve. CAll complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Meadowlakes, TX 78654
Lou
Job Details: 08/14/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disaster unit and tested the element, cutoff, thermostat, and fuse and found the element open. Removed the element and found the middle metal plate cracked and the coils broken (photo). Also found a large amount of lint inside the unit (before photo). I replaced the element and cleaned the lint from the unit and reassembled the unit and tested. Unit is operating as designed. Using my vent test kit, I tested the unit with the vent tube attached at the back of the unit and it failed two tests. I removed the tube and retested and the unit passed (photos). I recommended the customer have the vent checked/cleaned. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 08/14/2023
"Arrived onsite for icemaker not working. On inspection found that the icemaker is not dispensing. When the paddle is pushed there is a grinding noise. I dumped all the ice out and tried to move auger and it was stuck. On further notice found that the crushed ice had frozen up in the ice bin keeping the auger from moving. I melted all the ice in the ice bin and reinstalled it, it now is moving freely. Replaced the ice back in the bin and tried the dispenser again., it is working now. The unit is operating as designed and no water leaks detected during service.o"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78737
Leonardo
Job Details: 08/14/2023
Arrived on site to test unit for normal button not working and unit not advancing. Couldnt put unit in test mode. Will order new console and will replace console and control board. Will need to call Techline on return visit. Office to reschedule ; ordrng 1 W11622500 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
Arrived on site to install parts ordered. Installed new drain pump and tested. I ordered the incorrect part to fix the upper spray arm so that will need to be ordered again. Parts are not available at this time. Office will contact the customer to schedule when parts are available. ; ordrng 1 W11573766 (Upper spray arm) and 1 W11507999 (Tube feed) and 1 W11590538 (Retainer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manor, TX 78653
Vincent
Job Details: 08/14/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher leaking. Tested and found a bad door gasket. Replaced gasket and tested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 08/14/2023
"Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet removed ice on door,remolded freezer door gasket checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78737
Scott
Job Details: 08/14/2023
"Arrived on site for fridge not making ice and not dispensing water . Found fridge in Celsius and set too cold . Water Tank is frozen . Thawed out tank , unit is dispensing to both IM and door dispenser. Got small hammering at rear valve . Replaced valve . All checking normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB
Near Buda, TX 78610
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit for exhaust motor not working, tested unit found only low speed working, replaced control but no change, replaced motor and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, TX 78654
Lou
Job Details: 08/14/2023
"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested the burners and found the back left dual burner when switching from dual burner high to the single burner high setting, the dual burner would not turn off. I had my customer sign the waiver of damages when lifting glass cooktop and removed the cooktop and tested the switch. I found the switch is bad and removed and replaced it. Retested and unit is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waco, TX 76710
Jonathan M
Job Details: 08/14/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the gear case and tested the unit. Unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Austin, TX 78701
Matthew
Job Details: 08/14/2023
Arrived onsite for griddle not functioning. Upon arrival inspected and found knob failed internally not allowing griddle function to operate. Replaced knob and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KSDG950ESS6
Near Moody, TX 76557
Tyler
Job Details: 08/14/2023
Arrived on site for range not allowing oven to go over 170 degrees. Upon arrival found no errors in diagnostics. Found oven sensor ohming at 1.1k at room temp. Tested oven for 45 minutes and found unit averaged 397 when set to 400 degrees. Spoke with techline while on site and reported findings to Brandon sr#7737090152. Was instructed to reconfirm best baking procedures with customer in order to get best results from baking and to allow some time for unit to repreheat once items were switched out in oven. Unit working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Temple, TX 76502
Tyler
Job Details: 08/14/2023
"Arrived on site for washer not completing cycles. Upon arrival found f7e6 in diagnostics. Found capacitor had failed not allowing unit to complete cycles. Rep,aced capacitor and retested unit. Found unit washing as designed without leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WGD9151YW0
Near McGregor, TX 76657
Jonathan M
Job Details: 08/14/2023
"Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised they had a power surge come through the home and that is a CAN dryer. Both went out during the power surge. Check voltage going to the unit and found no voltage going from line 1 to neutral, 120 V from line 2 to neutral and 121 V from line1 to line 2. Verified voltage at the wall and advise the cursed rid of the issue is with his power supply. I called Whirlpool safety team and spoke to Neski SR# 7737047426. She advised to let the customer know that he has an electrical supply issue and will need to get that corrected. Call complete."
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near McGregor, TX 76657
Tyler
Job Details: 08/14/2023
"Arrived on site for cooktop showing f47 error on right side burners. Upon arrival confirmed failure. Disassembled unit and found it had blown the 20 amp fuse on power supply board. Replaced module (under warranty), then reassembled and tested unit. Found cooktop working as designed. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78735
Scott
Job Details: 08/14/2023
"Arrived on site ,replaced rails and door gasket on lower door . Unit is closing better then before . Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78739
Scott
Job Details: 08/14/2023
Arrived on site . Replaced icemaker . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Briarcliff, TX 78669
Luis
Job Details: 08/14/2023
Arrived on site. Found water sensor causing short water fill replaced defective pump that includes sensor ran normal operating cycle unit working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Austin, TX 78757
Vincent
Job Details: 08/14/2023
Arrived on site to install all 3 doors. After installing I used stainless cleaner to remove all fingerprints. No scratches or dent where present. Job completed.
We serviced a
WHIRLPOOL OVEN
Model KFGD500EBS10
Near Cedar Park, TX 78613
Kimo
Job Details: 08/14/2023
Arrived onsite for a oven that will bake but the conversion fan would not come on. Upon inspection I found that the control was not sending voltage to the fan motor with convection back running. I replace the control and tested the unit and found the unit operating as designed
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Austin, TX 78749
Luis
Job Details: 08/09/2023
Arrived on site for drawer issues. Replaced holder and drawer tested drawer operation unit working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Round Rock, TX 78665
Lou
Job Details: 08/09/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install a new microwave inner door panel and shim the unit to get it leveled and not sitting on the front vents. Upon arrival, I tested the microwave door functions and its operating as designed (opening/closing). I found the unit is sitting on the drawer trim below the unit. I pulled the unit out and found the support board under the unit is installed too low creating a lip and not allowing the unit to sit properly (photo) and the mounting screws were not secured on the right side. Also found the cabinets are not cutout to specifications and are too wide from left to right and a piece of 1/2 inch trim has been added to take up the extra space (photo). I placed four shims on the support board to raise the unit so that it does not rest on the front lower vent and once I placed the unit back in its space, the unit continues to rest on the vents. I advised the customer of my findings and advised that they would need to contact their builder in regards to the cabinets not being cutout the proper size and advised of the trim piece. Also advised them of the bottom support board not being flush with the drawer trim and that it needed to be raised or the trim piece lowered to allow the unit to sit properly and not rest on the vents. Also advised that the microwave door is closing as designed and would not need the inner door panel to be replaced. I advised the customer that I would be contacting the manufacturer to get this info documented for future reference if needed. No repairs needed to the unit at this time. I contacted techline and spoke to Kurt and advised of my findings and that the issue with the unit is due to installation. Kurt agreed that it is an installations issue and provided SR#7737051271. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78752
Scott
Job Details: 08/09/2023
Arrived on site for washer not operating correctly. Apt reached out to tenets to get key release and tenant told them it was a false alarm . No service needed . Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 08/09/2023
Arrived on site for center burner not operating correctly. Upon arrival. Test unit and center burner intermittently fails. Replaced center burner and test unit. Unit is operating as designed. Uploaded picture on SD
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Round Rock, TX 78665
Lou
Job Details: 08/09/2023
"Arrived on site to inspect range/ or venthood issues. Upon further inspection, the customer advised that the vent on the OTR microwave is making a rattling noise when turning the fan on. I tested the unit and found its operating properly. I explained to the customer that the damper is made of a thin metal and the way its designed; it will make a light rattling noise when it opens/closes. I advised that the noise is normal operation. I tested the microwave with my tester and it is operating as designed. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for leaking when water dispensing. Found dispenser water line is torn. Needing water line. Office to reschedule. ; ordrng 1 WPW10386778 (Water line)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Austin, TX 78737
Joe Z
Job Details: 08/09/2023
Arrived on site for lid not locking. Upon arrival found latch has failed. Cannot install latch due to bezel being broken. Need to order bezel. Office to reschedule ; ordrng 1 W11545554 (Bezel)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
"Arrived on site for ice machine making ice non stop after previously replaced recirc pump. Upon arrival confirmed failure. Found no errors but thermistor was reading at 3k with bin completely full. Replaced bin thermistor and found unit working as designed, call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near San Marcos, TX 78666
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not heating, tested unit found burnt diode and capacitor connection, replaced capacitor, magnetron and diode and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Kevin
Job Details: 08/09/2023
"Arrived on site and found gearcase is leaking oil, replaced gearcase, actuator, belt and cam and washer is now quiet and operating properly, job complete"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near New Braunfels, TX 78132
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for burners not working properly, tested unit found front left and right burners not igniting, removed burners and cleaned surface but no difference sparking towards the base, replaced burners and tested, unit is now igniting properly, customer tested all burners and approved, job complete"
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Austin, TX 78746
Wesley
Job Details: 08/09/2023
Arrived onsite for new oven install. Customer having trouble with cooktop function. Determined none of the pans owned by customer were induction compatible. Advised customer on induction function and specifications. Unit is otherwise operating as designed. Unit is in warranty at a month old according to the customer. POP not provided at time of service. No charge.
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Austin, TX 78746
Wesley
Job Details: 08/09/2023
Arrived onsite for new oven install. Customer having trouble with cooktop function. Determined none of the pans owned by customer were induction compatible. Advised customer on induction function and specifications. Unit is otherwise operating as designed. Unit is in warranty at a month old according to the customer. POP not provided at time of service. No charge.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near New Braunfels, TX 78130
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not going into clean cycle, tested unit found all components running good, activated cleaning cycle with no issues, customer stated that this is not the way they described when he call customer service, advised customer to follow exact instructions in owners manual at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Waco, TX 76706
Jonathan M
Job Details: 08/09/2023
"To install previously diagnose part. Inspected unit and work area. Found that the part recommended by tech line to replace was not the correct wire harness. I spoke to SR to confirm which harness needed to be replaced and we could not find any documentation or images of the Harness in question. I called Whirlpool Techline and spoke to Brandon SR# 7736981612. He advised that the reason why they had ordered that was because it said NTC harness. I advised him that the NTC harness appeared to go to the dry NTC thermistor. He advised that he did not have any resource or documentation on which harness needed to be replaced, but advised at this time to order the lower harness for return trip. Ordering the part and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W11557918 (Lower harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Round Rock, TX 78681
Lou
Job Details: 08/09/2023
"Arrived on site to inspect dishwasher not draining and showing error code. Upon further inspection, I placed the unit in diagnostics showing no error codes. Customer advised another tech company had previously serviced the unit and replaced the Main control and control panel for error code F9E1-no drain. I continued with testing and shortly after the unit filled with water, the motor came on but for a brief moment then the entire unit shut down. I placed the unit back into diagnostics and found error code F7E1-motor failure. I advised the customer of my findings and explained why the unit was not draining due to the main control not receiving the motor signal to start the drain pump. I removed and replaced the sump/motor assembly and tested and unit is operating as designed. I contacted techline and spoke to Rory and advised of the previous history per customer report and the complaint and my findings and repairs. Rory documented in the file and provided SR#7737057729. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Cedar Park, TX 78613
Paul
Job Details: 08/09/2023
Arrived onsite for a washer with a broken lid strike. I found the strike broken and replaced it. I ran the service cycle and tested the machine. All is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78722
Matthew
Job Details: 08/09/2023
Arrived onsite to replace faulty latch assembly. Replaced latch and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
Arrived on site for washer moving around during spin. Upon arrival found n errors in diagnostics. After further inspection found unit un level and getting off balance during spin test. Releveled unit teste unit with towels. Made sure unit could spin on high speed without getting off balance. Found no leaks and unit working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2023
"Arrived on site and inspected dishwasher and found it is not draining. Found check valve is stuck and after clearing it dishwasher will now drain properly. Recommended to homeowner that the machine cleaner be used to remove any aromas from standing water, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Georgetown, TX 78628
Lou
Job Details: 08/09/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Martindale, TX 78655
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not spinning clothes out, tested unit found no stored error code, rand diagnostic cycle and found all components activating properly, put unit into high spin wit no issues detected, inspected gear case, no signs failure or oil, activated normal wash cycle and found that spin was deactivated, advised customer to always check spin setting and monitor for improvement, at this time unit is running as designed,no leaks detected job complete"