Service History 1310

We serviced a

WHIRLPOOL DRYER

Model LGN2000PG0

Near Round Mountain, Texas 78663

Cliff

Job Details: 05/10/2021

Arrived on site to diagnose a dryer that has a bad seal. Found rear felt torn and replaced it. All is working properly at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Kingsland, Texas 78639

Cliff

Job Details: 05/10/2021

"Arrived on site to diagnose a washer that will not agitate. Found actuator slipped of cam, and replaced it per service pointer. All is working properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Killeen, Texas 76549

Job Details: 05/10/2021

"Arrived on site and inspected top rack of dishwasher failure.Confirmed, removed and replaced the adjuster.Reassembled and unit tested as designed.JOB COMPLETE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB01

Near Waco, Texas 76710

Jonathan M

Job Details: 05/10/2021

Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found unit turning on but then with immediately turn off the compressor. Found proper voltage going to the compressor. Replaced starting device and tested unit. Unit began running and cooling as designed without turning off the compressor. Call complete.

We serviced a

KENMORE REFRIGERATOR

Model 253.9280213

Near Killeen, Texas 76549

Job Details: 05/10/2021

Arrived on site and on a 2/2 to inspect an upright freezer icing over onto the freezer floor.Confirmed the complaint and found the drain tube also clogged causing the issues.Used my steamer to melt and clear the ice buildup.Reassembled and unit tested as designed.Customer satisfied.JOB COMPLETE

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Temple, Texas 76504

Tyler

Job Details: 05/10/2021

"Arrived on site for washer not spinning clothes out well enough. Upon arrival entered diagnostics. Found F7E6 (motor fault). Upon further inspection, found that the actuator shaft had popped out of place. Installed new actuator based off old design. Ran multiple diagnostic tests. Found unit functioning as designed. Unit now spins clothes out thoroughly. No leaks before, during, or after repair. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Temple, Texas 76502

Tyler

Job Details: 05/10/2021

Arrived on site for ice machine not making enough ice. Upon arrival ran diagnostics and found unit cycled through each setting fine. Upon arrival Id also found ice sheet on heater grid but grid wasnt melting ice properly. Called whirlpool techline after finding ohm resistance to grid was 5.5ohms and voltage was 11 ac volts to grid. Techline says both of these reading are within specs but that we should return with new heater grid. Heater grid has not been melting ice and is instead causing ice to melt natural land not fill inner cavity quick enough. Techline Sr# 7730713173. Office will need to reschedule due to availability apart currently being out of stock; ordrng 1 W10919199 (Cutter grid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Waco, Texas 76705

Jonathan M

Job Details: 05/10/2021

Arrived on site for a refrigerator that will make ice. Inspected unit and work area. Took temperature in the freezer and found the freezer sitting at 3?F. Went to jump icemaker and found the icemaker off. Turned on the icemaker and the icemaker began to harvest. The unit cycled and refilled. Removed water from the icemaker and jumped the unit again. The unit did a full harvest again and refilled. Advise customer of issue and how to avoid future issues with the icemaker. Unit is working as designed. Call complete.

We serviced a

FRIGIDAIRE OVEN

Model FEF366EMC

Near Killeen, Texas 76543

Job Details: 05/10/2021

"Arrived on site to inspect the oven with no power.Confirmed the complaint and checked voltage from the wall and got 122/121/243.Also checked voltage at the control and found the unit control was the issue, and was dead.Ordering the main control and overlay Also found the front right burner is defective and had no continuity.Needs more work ; ordrng 1 316419141 (Overlay) and 1 316418200 (Control (ES300))"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Gatesville, Texas 76528

Jonathan M

Job Details: 05/10/2021

"Arrived on site to install previously diagnosed parts. Inspected unit and work area.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Holland, Texas 76534

Tyler

Job Details: 05/10/2021

"Arrived on site for a washer not turning on. Upon arrival I found in diagnostics a F5E2 (lid lock fault). Upon further testing, found proper dc voltage going to latch, but not registering unit being locked. Replaced lid lock and factory reset the unit. Found unit fills, agitates, drains without any issues. No leaks before, during, or after repair. Call complete."

We serviced a

MAYTAG DRYER

Model MED5630HW

Near Temple, Texas 76502

Tyler

Job Details: 05/10/2021

"Arrived on site for dryer not working. Upon arrival found unit would not turn on. Checked for proper voltage at outlet. Found only 80 volts being received. Inspected hardware inside dryer. Found no visible issues with hardware. Recommended to customer to get an electrician out and after if she had any other issues, to contact us. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Moody, Texas 76557

Jonathan M

Job Details: 05/10/2021

"Arrived on site for refrigerator that?s making a popping sound. Inspected unit and work area. The customer advised that the unit is not making a grinding or squealing sound but that one is icemaker drops ice, it pops like the heater inside the icemaker isn?t working. Jump to the icemaker and could not replicate the customers concern. The customer was complaining about the unit all around due to several issues he had with the unit since it?s been installed including the unit being on level. ;

We serviced a

ROPER RANGE

Model FEP320KW0

Near Killeen, Texas 76541

Job Details: 05/10/2021

"Arrived on site and inspected roper range with burner and oven temperature issues.Confirmed both and corrected the burner by straightening the prongs on the element and found burner now works properly.On the ice issues, the unit heats

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Copperas Cove, Texas 76522

Job Details: 05/10/2021

Arrived on site and inspected freezer lighting.Confirmed the complaint and found the freezer module was defective and not working.Order W11449273 module.Office to schedule return services due to part availability bulb is PSP item.Needs more work ; ordrng 1 W11449273 (Freezer Module bulb)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, Texas 78641

Kayman

Job Details: 05/10/2021

Arrived onsite for wall oven with tech console issues. I confirmed that the unit is stuck in control lock mode. I replaced the UI console and main control. The customer was able to get the unit connected to WiFi while I was onsite but I left the whirlpool wifi connects teams number. The unit began to preheat as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/10/2021

Arrived onsite and found loose connection to the heater underneath the unit. Corrected connection. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Austin, Texas 78746

Kevin

Job Details: 05/10/2021

"Arrived on site and inspected dryer and found airflow is partially restricted. Recommended to homeowner that vent to the exterior of the home be inspected/cleaned to improve experience. Took one picture of vent tester. Dryer will still give a reminder to check the lint screen, this is only a reminder not an error. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pflugerville, Texas 78660

Matthew

Job Details: 05/10/2021

We serviced a

JENN-AIR RANGE

Model JJW3830DS00

Near New Braunfels, Texas 78132

Noah D

Job Details: 05/10/2021

"Arrived on site to inspect unit for not allowing selections, upon inspection found the stuck key error, customer had been reseting with no changeComplete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near New Braunfels, Texas 78132

Noah D

Job Details: 05/10/2021

"Arrived on site to inspect unit for not turning on, upon inspection found the unit was not wired correctly. Rewired and tested. Complete"

We serviced a

MAYTAG WASHER

Model MVWB955FC1

Near New Braunfels, Texas 78132

Noah D

Job Details: 05/10/2021

"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit was working normally but had multiple ACU miscommunication errors, will need to order and replace ACU and UI together. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10830753 (panel-cntl)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Georgetown, Texas 78633

Lou

Job Details: 05/10/2021

"Arrived on site to inspect microwave/oven wall unit MW not working and having a burnt smell. Upon further inspection, placed a cup of water inside the microwave and tested for 30 secs. Immediately, I could hear something electrical and a burnt smell odor. Cycled power to the unit and pulled it from the cabinets and got access to the controls. Cycled power and tested again and found the inverter board was shorting out. Cycled power and removed the magnetron cover and found where the inverter board had shorted. Removed and replaced the inverter board and retested. Unit is operating as designed. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, Texas 78727

Scott

Job Details: 05/10/2021

Arrived on site for freezer not cooling . Found ice had build up on evap due to door not sealing properly due to rails failing . Ordering rails . Call to set return ; ordrng 2 WPW10120018s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Waco, Texas 76710

Jonathan M

Job Details: 05/08/2021

"Arrived on site for a refrigerator that?s frosting up in the freezer section. Inspected unit and work area. The customer advised that the unit frosted up in the freezer section about two weeks ago and there was frost all over the entire inside of her freezer. Inspected evaporator and found no defrost issue inside the unit. Confirmed customers complaint of frost in the freezer section as most of the frost had been evaporated but some was still present. Checked gaskets for air leaks and found none. I did find frost buildup inside of her slides and remove the ice from the slides. The unit began opening and closing properly as designed without any resistance

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Georgetown, Texas 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that they had some glass break inside the unit while washing and got most of it out, but the unit wont drain. I placed the unit in diagnostics showing error code F8E1-drain. I cleared the code and continued with testing. Unit operated as designed up until the drain cycle and I could hear the drain pump making a grunting noise but not draining. I removed the remaining water from the tub then removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS5

Near Georgetown, Texas 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect refrigerator ice maker not working and unit leaking water at the bottom of the unit. Upon further inspection, I inspected the FC section and found no ice in the bottom section. I inspected the door gasket and found an air leak at the bottom of the door from the door not being closed good and frost forming on the gasket. Cleared the frost and advised the customer of my findings. Tested the ice maker by jumping points T-H and when the IM began to harvest it was making a creaking noise as if it were having a difficult time harvesting. When the water was to dispense into the tray, no water came in. I removed the ice maker assembly and found the fill tube frozen. Removed the ice and placed the Im assembly back in place and retested. Ice maker began to harvest then dispensed water into the tray. I suggested waiting to replace it to see if it fails again.No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waco, Texas 76707

Jonathan M

Job Details: 05/08/2021

"Arrived on site for a dryer that would not dry clothes. Inspected unit and work area. The customer advised that since they called, the unit won?t even start now. Checked all components and found the thermal fuse open. Replaced the thermal fuse and tested the unit. Found the unit had airflow restriction due to a kinked vent hose. Fixed the hose and tested the unit with the vent test kit. Unit showed good airflow. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Georgetown, Texas 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect refrigerator ice maker not working and unit not leveled. Upon further inspection, I found the ice bin full of bagged ice and the ice maker arm was in a position that stops the IM from harvesting. Moved the arm up into the off position then placed it it back down and the IM began to harvest and dispensed water into the tray. While checking the ice maker, I found the unit rocking back and forth to the back right of the unit. I pulled the unit out and removed the back cover to find the back right wheel pin not in place and the pin hitch missing. Using a pin hitch (W11251741) from my van stock, I repositioned the pin and placed the hitch on the pin and rail to secure the pin from falling out and tested the roller. Leveled the unit and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ2

Near Georgetown, Texas 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect microwave with no power. Upon further inspection, I tested the outlet and verified voltage. Removed the main control panel and tested the fuse and found it open. I removed and replaced the fuse and test3d and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Waco, Texas 76710

Jonathan M

Job Details: 05/08/2021

Arrived on site for a washing machine that?s filling with hot water during rent cycles. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (low/no water detected) error code. Tested valves and found the cold water valve not pulling in cold water. Replaced housing and tested unit. Unit begin working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lorena, Texas 76655

Jonathan M

Job Details: 05/08/2021

Arrived on site for refrigerator that?s making a loud rattling sound. Inspected unit and work area. Tested unit in service diagnostics several times through all components and could not replicate sound. The customer did show me a video of the sound. The sound appeared to be the compressor ramping up when it?s trying to cool down quickly. Add some sound pads to the compressor and lines and tested unit. Unit begin working as designed. Complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Woodway, Texas 76712

Jonathan M

Job Details: 05/08/2021

"Arrived on site for a standup freezer that is still having defrost issues. Inspected unit and work area. Found the evaporator covered in frost. Checked drain hole for potential air leak and found no air leak present. Checked thermistors for resistance and found the evaporator through Mr. registering 5.9 ohms. Spoke to PR and was advised that the unit is registering the temperature between 40 and 50?F. He advised that would cause the unit not to go through defrost. Replaced thermistor and defrosted unit. Customer asked for us to document this with Techline

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA88FIHZ00

Near Waco, Texas 76706

Jonathan M

Job Details: 05/08/2021

Arrived on site for refrigerator that?s not making ice again. Inspected unit and work area. Ran the unit through a harvest test and found the unit thinking the ice bin was full and not completing a harvest cycle. Removed icemaker cover and found a clump of ice causing the arm not to come down all the way making the icemaker think that the ice bin is full. Found the icemaker itself partially broken. Found insulation buildup causing the door seal not to close properly and thus creating frost and ice inside the icemaker area. Removed obstructions and replace icemaker. Tested the unit and the unit began working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC300XW1

Near Waco, Texas 76706

Jonathan M

Job Details: 05/08/2021

Arrived on site for a washing machine that still not completing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Tested unit water valves and found both valves barely pulling water in. The customer had advised on the previous trip that they have low water pressure to the home. He wanted to verify that that was their problem before calling a plumber. Went to check water pressure and found sediment and sand buildup inside of the valves. Replace water valve and tested unit. Unit begin working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, Texas 78641

Lou

Job Details: 05/08/2021

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Temple, Texas 76502

Tyler

Job Details: 05/07/2021

We serviced a

GE MICROWAVE

Model JVM1540SP1SS

Near Harker Heights, Texas 76548

Tyler

Job Details: 05/07/2021

Arrived on site for microwave with a broken door. Upon arrival I found door opens and closes but its missing a locking tab in the door to keep in mounted and the inner portion and outer portion of doors are separating to the point that door cant shut properly without trim on outer half sticking to far out

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near New Braunfels, Texas 78130

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit not dispensing water or making ice, found water supply was shut off at house supply line, I turned on water at house supply, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5SHAXLQ01

Near Austin, Texas 78759

David Z

Job Details: 05/07/2021

"Arrived on site to diagnose refrigerator that was not cooling. On arrival customer had unit moved out and had informed me that the unit started cooling, but freezer temp was slightly colder then normal. He cleaned the condenser coils and found a disconnected wire in the back and left unit unplugged after that. I checked the wire and found it to be the blue wire going from start device to relay. Plugged in the wire and powered unit on. Unit is cooling again now. Advised customer to follow up if the unit stops cooling, but at this time it is cooling and working as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lockhart, Texas 78644

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit not starting, found element shorted to ground and blown fuse.

We serviced a

GE DISHWASHER

Model CDT865SSJ0SS

Near Dripping Springs, Texas 78620

Robert

Job Details: 05/07/2021

Arrived on job for complaints of not cleaning. Found the hard water is the issue customer is also having that worked on today. Ran diagnostics and found washer working properly. No leaks detected at time of service

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6LR5EM8

Near San Marcos, Texas 78666

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit not cooling, found open heating element and evaporator covered in ice, I defrosted evaporator and replaced heating element, unit tested good."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near Austin, Texas 78747

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for oven not getting to temp off by 25?. Test unit and found unit had been calibrated to -20. Calibration set to 0 test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD96HEAC0

Near Austin, Texas 78749

Robert

Job Details: 05/07/2021

Arrived on job for complaints of noise. Found the idler pulley bad. After replacement test operation.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Leander, Texas 78641

David S

Job Details: 05/07/2021

We serviced a

FRIGIDAIRE DISHWASHER

Model FGHD2465NF1A

Near Lampasas, Texas 76550

Job Details: 05/07/2021

"Arrived on site and inspected the dishwasher with error i50, which has to do with the detection of the wash motor and or drain pump.Frigidaire error codes advised to cycle the unit off for approximately 5 minutes to clear the error code.Did so and unit tested as designed. It washed, heated, drained as designed

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Kyle, Texas 78640

Jacob

Job Details: 05/07/2021

Arrived onsite for unit giving F1E0 error code. Looked at unit and F1E0 error code was present.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Florence, Texas 76527

Jonathan S

Job Details: 05/07/2021

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Florence, Texas 76527

Jonathan S

Job Details: 05/07/2021

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manor, Texas 78653

Matthew

Job Details: 05/07/2021

Arrived onsite for washer malfunctioning. Upon arrival unit was unplugged. Once plugged in unit drain pump would energize. Tried canceling but unit would not respond. Tried putting unit in diagnostics and control would not respond.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Hutto, Texas 78634

Jimmy J.

Job Details: 05/07/2021

Arrived on site for not making ice and freezer not cooling enough--THE FREEZER IS SET AT 0 BUT IS READING 22 ON THERMO. Took temps in freezer at 25. Took temps in fridge at 45. Placed in diagnostics and found temps over the last ten hours were way too warm. Inspected RC evaporator and found fridge will need a sealed system repair. Ordering compressor (W10903340) AUTHO drier tube (W10843121) AUTHO to return and complete the repair. ; ordrng 1 W10903340 (Compressor AUTHO) and 1 W10843121 (Drier tube AUTHO)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Killeen, Texas 76549

Job Details: 05/07/2021

"Arrived on site and inspected washer with the same issue as before.Customer advised the unit isnt washing the clothes.I cheated the lid lock to allow customer to see the operating functions of the unit and discovered the unit wasnt agitating.Looked underneath and found the actuator wasnt engaged properly into the cam.Since previous tech had the same issues, I removed and replaced the actuator, reassembled and unit tested the unit, and unit tested as designed to customers satisfaction.JOB COMPLETE"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Martindale, Texas 78655

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit not dispensing ice, found ice was clumped together, I removed clumped ice, unit tested good. Door may have been left open causing clumping."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/07/2021

"Arrived on site for refrigerator not producing ice and temperature concerns. Inspected unit and work area. Found customer had thermometer on left wall front by ice housing and chute and it measuring normal leakage from ice container. Cycled ice maker and found no response from ice maker motor. Removed failed ice maker and installed new. Tested operation. All tested good, no water leaks detected."

We serviced a

KITCHENAID VENTHOOD

Model KVUC606JSS0

Near Leander, Texas 78641

David S

Job Details: 05/07/2021

"Arrived on site to diagnose switch control cover on vent hood, found that one of the screws holding on the cover had been torqued too much to where the end was snapped off. Replaced the cover and the unit is functioning as designed. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Austin, Texas 78756

David Z

Job Details: 05/07/2021

"Spoke with customer prior to arrival about microwave light issue. Light constantly being on is a result of issue with the control and needs a control to resolve. Talked with CS who approved ordering the part and no need to go on site since issue is a control issue and parts are not present. No other issues present with unit. Ordering control and socket, ; ordrng 1 W11342846 (Control) and 1 W10210871 (Socket)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/07/2021

"Arrived on site for dryer making rumbling noise. Inspected unit and work area. Tested operation to verify failure. Inspected drum felt and found small item stuck in felt. Removed item and tested operation. All tested good, no water leaks detected. Spoke with customer on service performed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Buda, Texas 78610

Robert

Job Details: 05/07/2021

Arrived on job for complaints of patch job not done correctly. Found the pads used for smoothing material were left in refrigerator. Removed pad and extra material. Took pictures and consulted with CS.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for door not closing. Customer stated FC door doesn?t always close properly. Replaced slides, tested unit, unit works good. Gasket sealing good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM00

Near New Braunfels, Texas 78132

Noah D

Job Details: 05/07/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker did move and fill, instructed customer to change filter, found the emitter was not working, replaced emitter and lights returned. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1145XTPBA

Near Harker Heights, Texas 76548

Tyler

Job Details: 05/07/2021

"Arrived on site for dishwasher needing previously diagnosed motor/pump assembly, as well as new spray arm and mount bearing. After arriving and disassembling unit i was able to installed previously diagnosed parts. After reassembling unit I tested it and found unit would fill agitate and drain multiple times as designed with no leaks before during or after repairs. Call complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Austin, Texas 78704

Luis

Job Details: 05/07/2021

"Arrived on site for no cool. Powered unit on compressor not powering on,checked voltage good voltage to inverter,120vac and 6.5 Vdc diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leander, Texas 78641

David S

Job Details: 05/07/2021

"Arrived on site to diagnose oven that is staying on after they cancel the bake. Customer informed us that after they finish cooking it doesnt show it running on the UI but they can feel heat inside the unit for long periods of time after like it is still running periodically where the only way they got it to turn off properly was to reset the breaker, found the UI not responsive at times while trying to enter diagnostics. Found service pointer #W11525545 pointing to the unit not updating so we tested the unit and found the bake and broil elements working, we found the oven turning on and off for us at the time. we are ordering a new UI, to complete the repair, due to the touch screen and update issue. Called techline and spoke to Austin, we advised Austin of the situation and he advised to order a new UI. We got sr number 7730701388. The office will reschedule when we have an eta in the part. ; ordrng 1 W11297728 (UI console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Georgetown, Texas 78633

Lou

Job Details: 05/07/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=-13 degrees & RC= 67 degrees. I found ice forming on the RC evap cover and in the deli drawer. I advised the customer maths to due to the amount of ice they would need to unplug the unit and defrost it and I would have to come back to complete repairs. Customer advised they were going out of town next week and would be back late next week. I placed the unit in diagnostics and tested the RC evap,fan and found the fan not operating. I will replace the RC evap cover, hv control. No water leaks observed during service.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for FC gasket not sealing on top right corner. Took heat gun to gasket and formed. Installed per magnum behind gasket to assist with proper seal. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB212RBM0

Near Killeen, Texas 76542

Job Details: 05/07/2021

Arrived on site and inspected dishwasher not draining.Confirmed the customers newly installed garbage disposal and discovered the knock out was still in the disposal causing the no drain issues.Corrected the issue and also created a drain loop and unit now functioning properly.Customer satisfied JOB COMPLETE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Georgetown, Texas 78626

Jimmy J.

Job Details: 05/07/2021

Arrived on site for LEAKING WHEN IN USE AND WHEN NOT IN USE-DRIPPING FROM LEFT CORNER-HAS WATER OFF TO UNIT. Found valve leaking. Removed brass filling and found gasket in brass fitting damaged from being over tightened along with the threads on the valve damaged. Installers attempted to use plumbers tape to stop the leak but this did not fix anything. Removed valve and fitting and installed new valve and fitting. Ran through diagnostics and no error codes came on. Valve and fitting no longer leak. No other leaks detected. Job completed.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for sensor drying not working. Found senor connection not connected. Secured connection, tested unit, unit works good. Advised customer of sensor operation. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB0

Near Austin, Texas 78729

Tommy

Job Details: 05/07/2021

Arrived onsite for microwave burned in right side. Upon arrival found unit cover and cavity damaged. Took photos found wave and mag tube to appear slightly damaged as well. Called tech line spoke with Robert 7730704925 and took photos through technical support on service matters and uploaded. Job Completed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/07/2021

Arrived on site to test unit for not operating.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDB05

Near San Marcos, Texas 78666

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit freezing things in fresh food section, found failed control and thermistor, I replaced control and thermistor, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near New Braunfels, Texas 78132

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for LF(long fill) code. Found bad control, valve and gearcase.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Harker Heights, Texas 76548

Tyler

Job Details: 05/07/2021

Arrived on site for washer making loud noise during spin. Upon arrival customers stated during spin cycle it sounds like jet trying to fly off a runway. Upon entering diagnostics I found no errors but during diagnostics spin test I was able to confirm units noise. I then called techline and spoke with Andrew sr#7730707534. He advises that the gear case is bad and needed to be replaced again. I replaced gearcase then reasse and tested unit. Found noise no longer present. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near New Braunfels, Texas 78130

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit not heating and light staying on in oven, found proper power to control, found door switch tested good, found failed control, I replaced control, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Hutto, Texas 78634

Wesley

Job Details: 05/07/2021

"Arrived onsite for unit not drying well. Found heater is operating as designed. Provided customer on instruct on capabilities, use and care. All checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, Texas 78702

Scott

Job Details: 05/07/2021

"Arrived on site for unit tilting forward when both racks are open and door flopping open . Found door balance spring not hooked into frame ,also screw was missing on left side mounting bracket . Found screw while reinstalling spring . Reinstalled mounting bracket . Door and tilting issues are resolved . No other issues found. No water leaks detected at time of service. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Cedar Park, Texas 78613

Kayman

Job Details: 05/07/2021

Arrived onsite for washer no powering on and not responding. Upon inspection I confirmed the complaint. I accessed the control and found the diagnostics led flashing continuously indicating correct voltage output. According to the tech sheet the UI would need to be replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Austin, Texas 78726

Tommy

Job Details: 05/07/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit rc evap fan and damper control. Proceeded to power on and test unit. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Georgetown, Texas 78628

Cliff

Job Details: 05/07/2021

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near San Marcos, Texas 78666

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of f27 error code, pressure sensor error, found out customer would put up to 3 pods in for a wash cycle, I cleared error code, ran diagnostic test cycle, found excessive suds, unit passed diagnostic tests, I ran a regular cycle, unit filled and cut off water valves and tested good.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Leander, Texas 78641

Kayman

Job Details: 05/07/2021

Arrived onsite to install control panel I installed the new panel and there are no dents or scratches present this time. I tested the cook top and both ovens. Unit is working as designed at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, Texas 78738

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for not heating. Test unit and unit heating correctly but vent not opened. Replaced vent test unit and unit test good advised customer to use rinse aid to help unit dry better job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manor, Texas 78653

Matthew

Job Details: 05/07/2021

Arrived onsite for washer making noise. Upon arrival put unit in diagnostics. Found no stored error codes. Ran auto test and noise was in spin cycle. Inspected underneath unit and found warn belt and noticed that motor pulley was not spinning on center. Replaced motor and belt. Tested unit and unit is functioning properly. No noise. Ran high spin and no noise. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Austin, Texas 78738

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Will order new sump and motor office to rescheduled; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Hubbard, Texas 76648

Jonathan M

Job Details: 05/07/2021

Arrived on site for a dishwasher that is smoking. Inspected unit and work area. Removed outer door and found no burning smoke residue or burnt wires anywhere. Removed toe plate and checked underneath the unit. Found no smoke residue anywhere in or around the unit. Ran the unit through an auto cycle and the unit ran as designed with no smoke present anywhere inside or outside the unit. Call complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kempner, Texas 76539

Job Details: 05/07/2021

"Arrived on site and inspected washer motor and belt issues.Ran diagnostics and confirmed the complaint and removed and replaced both the cam and actuator.Reassembled and unit tested unit and unit did better, but found the capacitor, motor, wash plate and hub were also contributing to the malfunction.Unit did better agitating, but still made the awkward noises.Turned basket and didnt hear the distinctive gear case noises.Ordering above listed parts.Office to schedule return services.Needs more work; ordrng 1 W10528947 (HUB NUT) and 1 W10902814 (AGITATOR) and 1 W11158831 (CAPACITOR, MOTOR RUN) and 1 W11026785 (MOTOR)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Manor, Texas 78653

Matthew

Job Details: 05/07/2021

"Arrived onsite for dishwasher leaving spotty film on dishes. Upon inspection found faulty dispenser. Replaced dispenser, tested unit and unit is functioning properly. No error codes at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100VQ1

Near Austin, Texas 78747

Scott

Job Details: 05/07/2021

"Arrived on site for unit not drying . Unit is tumbling but not heating . Tested element,fuse , thermostats. All checked normal . Found not voltage from motor . Replaced motor , stil not heating . Found timer has failed as well. Replaced both motor and timer . Unit is heating normally . Clean lint for blowe housing and cabniet . Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Kyle, Texas 78640

Jacob

Job Details: 05/07/2021

"Arrived onsite for unit making clacking noise still. Put unit in drain and spin. Heard clacking noise. Checked splotch kit and actuator again to be sure the parts we?re screwed down tightly. Tested unit again. Heard noise still continuing. Called tech line, said to check hoses not rubbing against the unit. Check the hub under the agitator and since unit is sitting in a tub it can contribute to noises from the unit but did say a possibility of the gear case needed to be changed. Got st#7730701585. Not able to change gear case as the unit is in a small space. ; ordrng 1 W10721967 (drive pulley) and 1 W11419215 (CONTROL) and 1 W11497303 (MOTOR )"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF110PABB4

Near Austin, Texas 78748

Leonardo

Job Details: 05/07/2021

Arrived on site to replace control board. Replaced board test unit and unit filling with water washing and draining. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW0

Near New Braunfels, Texas 78132

Noah D

Job Details: 05/07/2021

"Arrived on site to inspect unit for not spinning correctly, upon inspection found no issues with washer except for 2 overload codes, instructed customer on proper use I.e bulky settings. Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Liberty Hill, Texas 78642

Cliff

Job Details: 05/07/2021

Arrived on site to replace previously ordered parts for dishwasher. Replaced console and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS03

Near Leander, Texas 78641

David S

Job Details: 05/07/2021

"Arrived on site to replace console UI, replaced console, tested unit and now unit is operating as designed. Informed customer of the need to reconnect to WiFi on the unit and gave him the number for the WiFi connect team. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, Texas 78704

Luis

Job Details: 05/07/2021

"Arrived on site for excessive ice. Found bail arm not installed into icemaker housing,installed bail arm fully into icemaker housing.

We serviced a

GE DISHWASHER

Model DDT595SSJ0SS

Near Georgetown, Texas 78633

Jonathan S

Job Details: 05/07/2021

"Arrived on site for dishwasher not powering on. Inspected unit and work area. Found unit with no power. Unplugged unit powered back on. Found miscommunication between UI and control. Removed failed control and installed new. Attempted to,test operation and found UI will need to be replaced with control..; ordrng 1 WD21X23461 (UI)"

We serviced a

MAYTAG WASHER

Model MGD6230HW0

Near Austin, Texas 78704

Jacob

Job Details: 05/07/2021

Arrived onsite for unit still expelling gas. Used leak detector. Unit picked up gas smell in the laundry room. Went ahead and replace burner assembly. Tested unit. No gas smell at this time. Job complete. Need to return to replace console.; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Hutto, Texas 78634

Jimmy J.

Job Details: 05/07/2021

"Arrived on site for The oven will not get hotter than 260 degrees after more than 3 hours. Also, the stovetop takes about. Found voltage at the wall was only 120. Ran diagnostics and f9e0 was only error code (Miswired outlet or breaker). Cleared error code but it came back on immediately. Customer will need to contact an electrician to resolve the heating issue by repairing the outlet or breaker. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near New Braunfels, Texas 78130

Noah D

Job Details: 05/07/2021

"Arrived on site to inspect unit for not heating, upon inspection found the unit had a burnt red wire. Replaced wire and fuse with no issue. Tested for heat. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Georgetown, Texas 78626

Jimmy J.

Job Details: 05/07/2021

"Arrived on site for WP fridge is way too cold in fridge- freezing food.freezer is getting too cold- ice buildup. Ran temps and fridge and freezer are cooling as designed. Customer had bumped the settings down to warmest due to the fridge freezing inside. With this, we will not be able to diagnose the issue until we can see what the fridge and freezer are doing when the fridge is freezing items. Moved bagged items off of top shelf to provide better air flow. Ensured items on shelf in fridge werent protruding past the back of the shelves to prevent proper air circulation. Placed in diagnostics and sensors all checked good. Placed in a defrost and could hear ice sizzling on heater as designed. Customer knows to leave settings on recommended if fridge starts freezing items again. This way we can better diagnose what is happening when fridge items are freezing. ; O-emld tckt"