Local Reviews

Appliance Express Rated 4.9 out of 5 stars based on 4455 customer reviews

Lou S.

Lou S.

arrived on site to inspect refrigerator not cooling in rc and frost buildup in rc and fc. Upon further inspection, I found that the rc Evap had ice buildup and there was frost/ice buildup in the top of the fc. When opening the fc, the drawer was extremely heavy and weighted down. I advised the customer that due to the weight in the fc drawer, the door did not close all the way leaving s gap and allowing warm airflow to go inside which caused the ice buildup. Also advised that due to this issue, it caused the rc Evap to freeze up and restricted airflow which is why the rc is not as cool. The customer removed the heavy frozen food and placed it in a different unit. I quoted the customer RF100 $99.99 for the service/diagnostic fee and RF520 $50.00 to defrost the Evap for a total including tax of $162.36. Customer agreed to the service and paid in full. I defrost the Evap and tested the unit and the unit began to cool as expected and the rc airflow was good. No water leaks observed during

Near Pitkin Dr, Leander, TX 78641
Robert J.

Robert J.

WRT311FZDWO1 Arrived on job for complaints of not making ice and leaks. Found supply tube to icemaker not directly connected to icemaker. Water being dumped into freezer down back wall.

Near Ranch View Trail, Wimberley, TX 78676
Diego G.

Diego G.

Arrived on site. Checked for no heat issues. Found error code L2 for loss of voltage. Verify voltage everything checked OK. After further diagnosis found bad heater. Replaced heater, all functions tested OK. No leaks present. Job complete

Near Rush Creek, Canyon Lake, TX 78133
Nathaniel B.

Nathaniel B.

Model WRF535SWHZ00, Arrived on call for fresh food section not cooling properly, found freezer fan has 124 ac volts to it but not running even in test, replaced freezer fan and is know running as it should, then checked sensors, freezer got 50.9 k ohms at 2 degrees, fresh food sensor got 5.9 k ohms at 72 degrees, called whirlpool tech line and talked to butch, sensors are out of range for these readings, will order freezer sensor and fresh food harness with sensor and freezer fan cover due to it broke removing it , will reschedule for 7/5/18, no water leaks after repair today.

Near Mark Christopher Way, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WRF535SWHZ00, Arrived on call for fresh food section not cooling properly, found freezer fan has 124 ac volts to it but not running even in test, replaced freezer fan and is know running as it should, then checked sensors, freezer got 50.9 k ohms at 2 degrees, fresh food sensor got 5.9 k ohms at 72 degrees, called whirlpool tech line and talked to butch, sensors are out of range for these readings, will order freezer sensor and fresh food harness with sensor and freezer fan cover due to it broke removing it , will reschedule for 7/5/18, no water leaks after repair today.

Near Mark Christopher Way, Manor, TX 78653
Dona W.

Dona W.

Arrived on site to replace shim on warped door. Removed ice bin and found unit has been making ice, found large ice build up in bin not allowing for auger to turn. Removed blockage and tested unit. Customer uses crushed ice, suspect ice was left in dispenser shoot causing air leakage and unit to ice up. Unit is making ice and dispensing ice now. Added shim on left hand door near switch unit lines up. All operations check good. All water connections dry.

Near Pin Oak Dr, Georgetown, TX 78628
Arthur B.

Arthur B.

WDT730PAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishes not dry my in dishwasher. Ran diagnostics and found error code F7E1 (Heater Error). Inspected element and found short near end of left side. Removed element and installed new replacement. Reassembled and ran automatic test cycle. Poured water on element and found heater is now working as intended. All codes cleared. No other issues found. All water connections were dry at time of service.

Near Speegleville Rd, Waco, TX 76712
Brandon C.

Brandon C.

Arrived on site for complaint of rattling noise, found unit was not level, but noise was not present at time of service. I leveled the unit, everything else tested good.

Near View Ridge Court, Austin, TX 78737
Robert J.

Robert J.

Ktdm354 replacement owl sensor

Near Ranch Rd 2325, Wimberley, TX 78676
Dona W.

Dona W.

Arrived on site for fridge not always staying cool, found temps in freezer at 2 degrees, fridge at 39 degrees at time of service, customer states that unit will frost up in freezer at different times as well. Airflow is good from freezer to fridge, will need to replace thermostat and adaptive defrost control due to icing up. Customer also has broken drawer and door shelving will need to replace on return. All water connections dry. Will return on Tuesday July 3,2018 Meat drawer-65.50 Door trim-36.29 tax 8.40total with tax 110.19 customer gave 100.00 cash today will collect rest on return.

Near Farm Dale Ct, Georgetown, TX 78626
Luis M.

Luis M.

Refrigerator-adjusted bracket and freezer door

Near Canus Dr, Austin, TX 78748
Arthur B.

Arthur B.

JFFCC72EFP00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of icemaker not working on French door refrigerator and ice container stuck. Found ice container had gotten hole in plastic ice base causing warm air to enter. Also found ice maker stuck mid harvest. Removed icemaker and ice container and installed new replacements. Reassembled. All checks ok. No other issues found. All water connections were dry at of service.

Near Shadow Mountain Dr, Waco, TX 76712
Daniel  A.

Daniel A.

MEDC200XW1 Dryer not heating intermittently. Verified voltage/hater operation. Replaced timer. Verified normal operation after service. Instruct customer on venting/fire hazard

Near Spur St, New Braunfels, TX 78130
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the door panel, kick panel and both friction pads. Tested unit and unit operated as designed. No water leaks observed during service. Job complete.

Near Casitas Dr, Austin, TX 78717
Brandon C.

Brandon C.

Arrived on site for washer not spinning clothes dry, found bad motor, customer is going to buy a new washer, cost of repair was not worth it to customer. Water lines were dry at time of service. Collected 108.24 on check

Near Stoneoak Ln, Austin, TX 78745
Joseph C.

Joseph C.

NTW4516FW1 Arrived on site for “leaking water from bottom of unit” complaint. Inspected unit and found gearcase shaft bent. Ordering new spin basket, gearcase and suspensions. Office will need to set return schedule, due to basket being expart. Shut off water to unit. No leaks detected, at time of service.

Near Cedarbrook Ct, Austin, TX 78753
Dona W.

Dona W.

Arrived on site for dispenser not allowing for rinse aid, found rinse aid clogged off inside hole. Removed and verified operations. All water connections dry, no errors unit running to spec. Have instructed that unit needs to be properly installed to avoid leaks or damage to unit.

Near Elesha Ln, , TX 76524
Connor M.

Connor M.

KFC022EVBL4 kitchenaid refrigerator Filter head-78.70 labor-189.99 arrived on site to test unit for water not dispensing. Traced water to filter head. Filter recently replaced. Diagnosed bad filter head. Ordering for return.

Near Lincoln St, Seguin, TX 78155
Lou S.

Lou S.

arrived on site to inspect cooktop bridge not working. Upon arrival, the customer advised that she bought a cast iron bridge for her Jenn Air and it doesn't work appropriately. Tested the unit on the bridge side, but found that the bottom of the griddle was not a flat surface and not making a good connection to the cooktop. I moved the griddle slightly down towards the left front burner and the front burner began to heat but the back burner showed error code and was not heating. I advised the customer of the issue with the griddle and that she needs to purchase a griddle with a flat bottom and won't be able to use a reversible griddle. Job completed.

Near Travisso Parkway, Leander, TX 78641
Luis M.

Luis M.

Ice machine-replaced failed drain pump

Near Palos Verdes Dr, Lakeway, TX 78734
Daniel  A.

Daniel A.

MEDX655DW1 Dryer not coming on. Defective push to start switch. Verified voltage. Replaced PTS switch. Verified normal operation after service Instruct customer on venting/fire hazard

Near Callaway, San Antonio, TX 78260
Connor M.

Connor M.

WSF26C2EXW01 whirlpool refrigerator Arrived on site to test unit for not dispensing ice. Found coupling on ice bin missing teeth, and plastic retainer on ice chute broken. Will need to replace ice been a d ice chute.

Near County Rd 403, Seguin, TX 78155
Dona W.

Dona W.

Arrived on site for no fill condition, found water level switch not sensing unit was empty or full. Not allowing for water flow. Replaced water level switch and verified unit is no filling, washing spinning and draining. No errors found. All water connections dry.

Near S 31st St, Temple, TX 76504
Connor M.

Connor M.

MVWX655DW1 maytag washer Arrived on site to test unit for not washing and overflowing. Found aggitater spinning when basket is supposed to be spinning. Drive hub stripped. Control not always responding. Will need to replace both parts. If another tech returns, control is necessary for repair

Near Zaragoza St, Seguin, TX 78155
Joseph C.

Joseph C.

LSQ9030PQ1 Arrived on site for “washer does not spin or drain” complaint. Inspected unit and found door switch faulty. Removed and replaced door switch. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Doe Valley Ln, Austin, TX 78759
Arthur B.

Arthur B.

WFW9250WW00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer making loud grinding noise when spinning and bellow clamp came off. Spun inner basket and found bearing grinding and inner basket loose. Advised customer that unit will need new tub assembly. Advised customer that AHS must approve parts and labor before we can proceed. OF to contact customer. All water connections were dry at time prior of service.

Near Viola Dr, Killeen, TX 76542
Daniel  A.

Daniel A.

MET8720DS00 Ref element not heating entirely. Defective element. Replaced right front element. Checked wiring/main top. Verified normal operation after service. Checked other elements

Near Foggy Meadows St, San Antonio, TX 78260
Kevin B.

Kevin B.

Arrived on site and found Bellow has a hole in it, took one picture. Quoted customer for Bellow $160.16 total labor FL370 $229.99, after replacement ran a diagnostic cycle and leaking has stopped and no further repair is required at this time. No water leaks from connections at time of service, job complete.

Near Long Champ Dr, Austin, TX 78746
Brandon C.

Brandon C.

Arrived on site for microwave door not opening, I found control panel housing was broken at actuator level, part has been discontinued and not available anywhere.

Near Chateau Ave, Austin, TX 78734
Connor M.

Connor M.

GHW9150PW0 whirlpool washer Arrived on site to test unit for not starting cycle. Found hot water valve not allowing water in. Confirmed water too unit. Found calcium build up in screen clean sediment screen and tested unit. Unit working properly, no leaks detected.

Near Red Oak Ct, Seguin, TX 78155
Thomas L.

Thomas L.

Near Palomino Pl, Liberty Hill, TX 78642
Joseph C.

Joseph C.

WFC7500VW1 Arrived on site for “A10 error code” complaint. Inspected unit and found debris in drain pump. Removed debris from drain pump. Tested unit. Unit is now performing as designed. No leaks detected, at time of service.

Near Bowie St, Austin, TX 78703
Luis M.

Luis M.

Refrigerator -replaced ice box fan

Near John Simpson Trail, Austin, TX 78732
Arthur B.

Arthur B.

MZD2766GES (SxS Refrigerator) - Arrived onsite for customer complaint SxS refrigerator not cooling in RC section and loud noises when attempting to dispense ice. Found FC section cooling properly. Found damper not opening allowing air from FC section to enter RC section. Also found when attempting to dispense ice, solenoid that open door chute makes a loud noise. Also found ice dispenser motor not turning as well. Upon parts lookup; part 61005044 (Damper) is NLA. Advised customer of finding and AHS will determine next steps. No other found at this time. All water connections were dry at time of service.

Near Granex Dr, Killeen, TX 76542
Dona W.

Dona W.

Arrived on site to replace main control and user interface. Unit was damaged by roaches infestation inside control. Replaced user interface and control and ran unit through diagnostics, no errors. Verified operations are good and all water connections dry.

Near Rattlesnake Trail, Belton, TX 76513
Robert J.

Robert J.

W10820043 Arrived on job to replace drive block and coupling. After replacement of agitator found the top of drive shaft not locked in to drive block allowing the tub to drag in spin. Will need to replace drive

Near Dulcet Dr, Austin, TX 78745
Brandon C.

Brandon C.

Arrived on site for left rear burner not working, found burner to be faulty and infinite switch had a loose connection, I replaced burner and fixed connection, unit tested good.

Near Picea Dr, Lakeway, TX 78734
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the motor/fan and tested the unit. Unit operated as designed and no more noise. I arrived with two fan motors W10860984 and one of the parts was defective as one of the connectors was broken off. I was able to use the other fan motor. Job completed.

Near Bold Sundown, Liberty Hill, TX 78642
Connor M.

Connor M.

WTW4815EW0 whirlpool washer Arrived on site to test unit for not powering on. Found unit non responsive. Confirmed proper voltage to control. Will need to replace control board.

Near Westview Ln, Martindale, TX 78655
Thomas L.

Thomas L.

Arrived on site for sensor failure.sensor was shorted. Replaced. Tested. Unit now heats without failure code.

Near High River Ranch Dr, Liberty Hill, TX 78642
Diego G.

Diego G.

Arrived on site. Check for leak issues. Found water leaking from freezer compartment from drain. Installed P-trap assembly for drain. Unclogged drain and adjusted feet for refrigerator. No leaks present. Job complete

Near Rio Sabinal, San Antonio, TX 78259
Dona W.

Dona W.

Arrived on site for f5e3 error, ran unit through diagnostics and found lid latch is locking, control is not sensing when lid is latched or unlatched. Replaced main control, calibrated control and ran cycle to verify that unit is running to specifications. All operations check good, all,water connections are dry.

Near Sparta Rd, Belton, TX 76513
Brandon C.

Brandon C.

Arrived on site for front right burner not working, I replaced front right burner, unit tested good.

Near Malabar St, Lakeway, TX 78734
Rudy D.

Rudy D.

Near Standing Bear St, San Antonio, TX 78242
Thomas L.

Thomas L.

Arrived on site for frosting in fresh food section and no ice from upper icemaker. Icemaker had failed drive motor. Replaced it. Frosting was from food blocking door from closing, all water connections were dry

Near Matheson Dr, Leander, TX 78641
Arthur B.

Arthur B.

MEDE300VW0 (Dryer) - Arrived onsite for customer complaint of dryer making loud noises when tumbling. Also complained of long dry time. Test unit and found good heat. Advise to have house ventilation checked. Removed blower fan cover and found blower wheel warped. Ordering new blower wheel and motor just in case shaft is bent. R/S next available Tuesday 7/3. Dryer vent and lint trap was clean at time of service.

Near Lakecrest Dr, Killeen, TX 76549
Joseph C.

Joseph C.

WFE515S0ES0 Arrived on site for “broken cooktop” complaint. Inspected unit and found cooktop broken. Removed and replaced cooktop. Parts are $346.82. Labor is $209.99(CO230). Office has already collected fees(per notes). Unit is performing as designed.

Near S Lamar Blvd, Austin, TX 78704
Connor M.

Connor M.

JFFCC72EFS00 jennair refrigerator File number-7722339714 arrived on site to test unit for water not dispensing. Flund same as last time, when removing and reinstalling filter it would work. Contacted techline and was told to reduce flow at supply. Reduced flow at supply until we were getting 1oz per second. Filled up a 12 ounce cup in 12 seconds. Unit working properly, no leaks detected.

Near Westin Hls, New Braunfels, TX 78132
Kevin B.

Kevin B.

Arrived on site and found 3rd/upper rack rails are broken. Will need to bring them both back to correct issue. Will also bring back sound blanket, ran a diagnostic cycle and confirmed dishwasher functions are operating properly. No water leaks from connections at time of service, job complete.

Near Lost Creek Blvd, Austin, TX 78746
Arthur B.

Arthur B.

MHW6000XR2 (Front Load Washer) - Arrived onsite to install MCU and latch to front load washer from my prior visit’s diagnosis. Removed defective parts and installed new replacements. Reassembled. Clear error codes and tested unit. Unit fills,agitates,drains and spin as intended. No other issues found. All water connections were dry at time of service.

Near Terry Dr, Copperas Cove, TX 76522
Brandon C.

Brandon C.

Arrived on site for dry making loud squeaky noise, found idler wheel was stuck. I replaced dryer repair kit, unit tested good. Vent was clear at time of service.

Near Raynham Hill Dr, Austin, TX 78738
Joseph C.

Joseph C.

MT4155SPS5 Arrived on site for “turntable not turning” complaint. Per previous diagnosis, removed and replaced turntable motor and shaft. Tested unit. Unit is performing as designed.

Near Georgia Lee Drive, Austin, TX 78704
Lou S.

Lou S.

arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found moisture on the inner door and inside the tub. The customer advised that they switched detergents to a liquid gel as apposed to pods. I advised the customer to run their hot water tap unit the water was extremely hot and then turn the unit on to allow the entering water to be hot and not have to warm up. I tested the unit in diagnostics and the unit operated as designed. After the unit filled, I felt the water and it was very hot. During testing, I opened the unit door and found soap suds in the water. I advised the customer of my findings and advised to cut back on detergent use even more; approximately two teaspoons is the most needed. I contacted Techline and spoke to Ron who advised the ruin the tap water until the water was hot then turn the unit on. He advised the check the drain tube and make sure that it was installed correctly and I advised that it was. I advised Ron that the element was

Near Grand Oaks Ln, Georgetown, TX 78628
Dona W.

Dona W.

Arrived on site for unit leaking, found detergent dispenser and bleach dispenser leaking water when unit is filling causing water to go around edges and look as though unit is leaking underneath. Will need to replace both dispensers and bezels may be needed when removing dispensers. Will bring valve on return visit but did not see any leakage at this time. No signs of leakage from pumps or tub. Water connections are dry. Rescheduling repair for 7/2/18- Tuesday.

Near Sorento Cir, Temple, TX 76502
Nathaniel B.

Nathaniel B.

Model WRX735SDBM00, Arrived on call for not dispensing ice found i e bucket has large clumps of ice and fill cup is frozen, will need valve and ice,maker due to ice buildup in head of the ice maker, installed ice maker and valve and ice maker cycled and filled with water, customer to allow for 24-48 hours for proper ice production, also customer to dump first batch of ice and then use ice from then on, no water leaks after repair, call complete.

Near Lookout Cir, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WRX735SDBM00, Arrived on call for not dispensing ice found i e bucket has large clumps of ice and fill cup is frozen, will need valve and ice,maker due to ice buildup in head of the ice maker, installed ice maker and valve and ice maker cycled and filled with water, customer to allow for 24-48 hours for proper ice production, also customer to dump first batch of ice and then use ice from then on, no water leaks after repair, call complete.

Near Lookout Cir, Hutto, TX 78634
Thomas L.

Thomas L.

Arrived on site for water level failure. Replaced water level switch. Control still thinks unit is full of water and isn’t cycling off drain pump. Office to reschedule as control is not stock at our distributors. Water connections were dry

Near Emily Cove, Cedar Park, TX 78613
Diego G.

Diego G.

Arrived on site. Check for runtime issues. Temperature in refrigerator at 37° and freezer at 0°. Ran diagnostic test and verified working thermistors in refrigerator and freezer compartment. Tested all fans all checked OK. Removed freezer back panel and verified good frost pattern over evaporator and took picture on SD-QuickPic. Instructed customer that refrigerator fan stays on most of the time but compressor won’t run. All functions tested OK and unit is working as designed. No leaks present. Job complete

Near Bobbins Ridge, San Antonio, TX 78260
Connor M.

Connor M.

WRB322DMBW whirlpool refrigerator Arrived on site to test unit for ice maker not working. Found voltage to ice maker but not advancing when forced. Replaced icemaker. Unit calling for water but not filling. Confirmed no plumbing issue. Replace water valve and tested unit. Unit working properly, no leaks detected.

Near Pleasant View Way, Canyon Lake, TX 78132
Arthur B.

Arthur B.

WTW8040DW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer grinding when agitating. Removed wash plate and found coins in between wash plate and inner basket. This is cause of the grinding noise. Also found bolt underneath loose as well. Tighten bolt using blue loctite. Ran calibration. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Near Hempel Dr, Copperas Cove, TX 76522
Steve C.

Steve C.

Arrived on site for the door goes back up when opening the door. Tested the unit and found the door springs were at the tight setting. Readjusted the springs and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Minerva Cove, Round Rock, TX 78665
Steve C.

Steve C.

Arrived on site for the door goes back up when opening the door. Tested the unit and found the door springs were at the tight setting. Readjusted the springs and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Minerva Cove, Round Rock, TX 78665
Jerry C.

Jerry C.

WTW5640XW3 Arrived to inspect no spin. I found the bearings very rough and there were signs of seal rupture within the gear case and motor area. I entered service test mode and found F7E6, F7E5 codes stored. I quoted the customer for the gear case, cam kit, and actuator and removed and replaced the listed parts. I calibrated the unit after centering the basket within the chassis and tested. Operational test good, no leaks observed during service.

Near Doe Run, Georgetown, TX 78628
Dona W.

Dona W.

Arrived on site for no functionality on unit, found open thermal fuse. Replaced thermal fuse and checked units airflow, temperature, all cycles are checking good. Airflow is good, units temperatures are not excessive. Units thermal fuse had been replaced 7/26/17 still under one year warranty. No charge Dryer ducting clear.

Near Royal View Rd, Salado, TX 76571
Wesley P.

Wesley P.

Near S Frontier Ln, Cedar Park, TX 78613
Lou S.

Lou S.

arrived on site to inspect dryer noises. Upon arrival, the customer advised that the dryer makes a "chirping" noise and the dryer was already turned on. While the dryer was running, I could hear a faint chirping noise. I continued to listen to see if I could tell where it was coming from. I opened the lid and ran the unit and the unit did not squeak. I verified that the noise is not coming from the dryer kit. I removed the lint trap and listened and could hear the chirping noise. I removed the backing from the unit and removed the lint trap chute and turned the unit I and the noise did not duplicate. I put the unit back together and a back into place and the chirping noise started again. The noise is not a motor type noise and I believe it is a metal on metal type squeaking/chirping noise. I contacted Techline and spoke to Chris and advised him of my finding and he did not have a solution for the issue. File# 7722337793. I advised the customer of the information I received from techlin

Near Holiday Creek Ln, Georgetown, TX 78633
Steve C.

Steve C.

Arrived on site for the unit is leaking water. Found the drain pump was not attached properly and cause a leak. Found the sump and motor is defective due to the drain pump will not attach properly. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Ponce De Leon Pass, Round Rock, TX 78665
Brandon C.

Brandon C.

Arrived on site for customer complaint of moisture under unit, found excessive soap being used causing suds to leak out of door, instructed customer to use less soap and clean the washer on cleaning cycle. Also found f08e01 error code, fill valve taking to long to fill, Paul and I replaced fill valve, unit tested good. Water lines were dry at time of service.

Near Spanish Oaks Club Blvd, Austin, TX 78738
Arthur B.

Arthur B.

WTW7340XW2 (Too Load Washer) - Arrived onsite for customer complaint of top load washer getting error code Sd when doing wash cycle. Confirmed F71 error (Suds) error codes. Removed inner basket and found no obstruction. Ran automatic test cycle. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near Velma Dr, Killeen, TX 76542
Connor M.

Connor M.

WTW8540BW whirlpool washer Arrived on site to test unit for leaking from under unit and whistleing during spin. Found evidence of suspension failure, basket is leaning. Valve slightly overfilling bleach dispenser. Whistleing is coming from stator. Baskets shakes in spin. Ordering all related parts. Will need two hours. Call needs autho. Office to schedule directly.

Near Copper Creek, New Braunfels, TX 78132
Thomas L.

Thomas L.

Arrived on site for frost in freezer section. Temp was 22 but customer had just emptied freezer for us. Fresh food section was 36 degrees. Found full condenser and vacuumed it out. All operations were normal. All rests for sensors, fans, ice maker passed. Customer has seen meats totally go defrosted but no sings of that type of cooling problem today. All water connections were dry.

Near Bovina Dr, Leander, TX 78641
Wesley P.

Wesley P.

Replacing the drawer rails in a freezer. Unit now engages and closes without problems.

Near Zachary's Run, Cedar Park, TX 78613
Joseph C.

Joseph C.

WRF555SDFZ02 Arrived on site for “shelf mount not installed correctly” complaint. Inspected unit and found wall mounted peg, for lower shelf, installed in reverse and not letting drawer shelf sit securely. Reinstalled peg in correct configuration. Unit is performing as designed. No leaks detected, at time of service.

Near Constanta Drive, Austin, TX 78753
Nathaniel B.

Nathaniel B.

Model WFW75HEFW0, Arrived on call for unit making a noise when trying to spin inner drum of washer by hand slow sounds like change in the inner drum, per cs service manager this noise is normal then ran unit in a spin and drain and can not hear the noise, the noise when spinning inner drum by hand is normal, found no loose change noise when running a drain and spin which is normal, per cs service manager the inner tubes have bearings in them which will get loose change noise when in a very slow spin or if inner drum is moved by hand and noise in spin is normal, no parts needed, call complete.

Near Taylor Rd, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WFW75HEFW0, Arrived on call for unit making a noise when trying to spin inner drum of washer by hand slow sounds like change in the inner drum, per cs service manager this noise is normal then ran unit in a spin and drain and can not hear the noise, the noise when spinning inner drum by hand is normal, found no loose change noise when running a drain and spin which is normal, per cs service manager the inner tubes have bearings in them which will get loose change noise when in a very slow spin or if inner drum is moved by hand and noise in spin is normal, no parts needed, call complete.

Near Taylor Rd, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WED6200SW1, Arrived on for noise from dryer, installed repair kit and idler and noise is gone, collected remaining balance of 187.88, dryer wall vent is clear, customer to have wall vent cleared every 6 months.

Near Taylor Rd, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WED6200SW1, Arrived on for noise from dryer, installed repair kit and idler and noise is gone, collected remaining balance of 187.88, dryer wall vent is clear, customer to have wall vent cleared every 6 months.

Near Taylor Rd, Elgin, TX 78621
Joseph C.

Joseph C.

WED5000DW2 Arrived on site for “unit not heating” complaint. Inspected unit and found high limit thermostat blown, due to clogged vent line. Removed and replaced high limit thermostat. Disassembled unit to clean our massive amount of trapped lint. Left unit unplugged, with instructions to not run unit until venting has been opened up. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Near Crownover St, Austin, TX 78725
Arthur B.

Arthur B.

WTW4616FW1 (Top Load Washer) - Arrived onsite for customer complaint of water overfilling on top load washer. Ran service test and found no error codes. Calibrated unit. Unit calibrated successfully. Observed a fill on auto sensing. Found unit fills as intended. Advised customer on how unit operated and fills. No other issues found. All water connections were dry at time of service.

Near FM2657, Briggs, TX 78608
Nathaniel B.

Nathaniel B.

Model MFI2568AEB, Arrived on call for both sections getting warm and temp alarm did not sound when temps got warm, found compressor is very hot and when compressor trys to kick on draws 8.4 amps and then kicks off, checked compressor windings and got 4.6, 5.4, 3rd reading could not get a steady reading, used a good used test relay and still drawing 8.4 amps and kicking off on overload, will need compressor, access valve and uv drier, will need autho. Office will reschedule with customer if autho. Is approved, left the unit unplugged. Also will need dispenser control and main board due to temp alarm did not sound until 6 hours after unit was warmer than room temp, no water leaks at time of call. Unit will need autho. For repair.

Near Albert Voelker Rd, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model MFI2568AEB, Arrived on call for both sections getting warm and temp alarm did not sound when temps got warm, found compressor is very hot and when compressor trys to kick on draws 8.4 amps and then kicks off, checked compressor windings and got 4.6, 5.4, 3rd reading could not get a steady reading, used a good used test relay and still drawing 8.4 amps and kicking off on overload, will need compressor, access valve and uv drier, will need autho. Office will reschedule with customer if autho. Is approved, left the unit unplugged. Also will need dispenser control and main board due to temp alarm did not sound until 6 hours after unit was warmer than room temp, no water leaks at time of call. Unit will need autho. For repair.

Near Albert Voelker Rd, Elgin, TX 78621
Lou S.

Lou S.

arrived on site to inspect clothing articles stuck in agitator. Upon arrival, I found that a bed sheet had gotten caught in the agitator. I removed the agitator and the sheet and found that some pieces on the bottom of the agitator had broken off. I replaced the agitator and tested and unit operated as designed. No water leaks observed during service. Job completed.

Near Lindero Pass, Georgetown, TX 78633
Daniel  A.

Daniel A.

WED7000DW0 Dryer had burning smell. Not running. Defective motor. Bearing defective. Removed blower wheel. Replaced motor. Instruct customer on venting/fire hazard. Normal operation after service

Near Encino Summit, San Antonio, TX 78259
Arthur B.

Arthur B.

WTW5800SW0 (Top Load Washer) - Arrived onsite for customer complaint of agitator not moving when running. Removed dispenser and found agitator stripped. Was able to remove agitator bolt and removed faulty agitator assembled. Installed new replacement. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Ogletree Pass, Copperas Cove, TX 76522
Diego G.

Diego G.

Arrived on site. Check for cooling issues. Found unit completely off. Bypass thermostat and everything kicked on just fine. Replace thermostat, all functions tested OK. No leaks present. Job complete

Near River Bend Pl, Spring Branch, TX 78070
Paul R.

Paul R.

Whirlpool Dryer Model WGD8500DW4. Arrived onsite for the dryer with the door not shutting. I found the door catch broken. I replaced the catch and the door is closing as designed. Call complete.

Near Crestone Stream Dr, Lakeway, TX 78738
Kevin B.

Kevin B.

Arrived on site and found wash LED is solid and nothing is happening. Set washer into diagnostic cycle and found Saved error code for No fill/long fill also found half an inch of water in washer pan, took pictures. Spoke with tech line SR7722327033. Filled the washer while it was tilted back until water level covered gear case and drain pump connections on the bottom of the tub and there’s no leaking. Ran an automatic test cycle and no water was added to the pan. Removed control panel and activated both valves and neither are leaking or cracked. Could not duplicate where water came from, requested that customer continue to observe it. Tech line recommended running a calibration cycle because control was just replaced. Automatic test cycle completed again and requested that customer monitor machine for continued correct operation. No water leaks from connections at time of service, job complete.

Near Vermillion Marble Trail, Buda, TX 78610
Thomas L.

Thomas L.

Near Polo Bend, Georgetown, TX 78626
Connor M.

Connor M.

MVWB765FW0 maytag washer Arrived ln site to test unit for not filling all the way on deep water wash. Replaced control and tested unit. Unit now filling properly. No leaks detected.

Near Emily Ln, Seguin, TX 78155
Joseph C.

Joseph C.

WFW85HEFC1 Arrived on site for “control panel not working” complaint. Inspected unit and found display changes multiple times with one press of start button. All connections are secure and unit is getting proper voltage, at correct polarity. Spoke with Ed, at tech line.Ref# 7722333170. Suggestion was made, that unit may be experiencing interference from local airport or radio operations. Ed recommended ferrite choke, for mitigating possible interference. Ordering new control panel, harness and control, as well. Return for repairs on 07/05. No leaks detected, at time of service.

Near Boyle Drive, Austin, TX 78724
Dona W.

Dona W.

Arrived on site to replace timer that would not supply to motor, replaced timer, unit is now running, and heating. Checked temperatures and air flow, all operations check good. Ducting is clear.

Near Kingsbury Dr, Temple, TX 76502
Brandon C.

Brandon C.

Arrived on site for unit not washing or heating, found wash motor was bad, also found heater circuit to be good but no heat, found control board to be bad, I replaced sump and control, unit tested good. Water lines were dry at time of service.

Near Morgan Hill Dr, Dripping Springs, TX 78620
Connor M.

Connor M.

KFIV29PCMS00 kitchenaid refrigerator Arrived on site to test unit for not cooling. Found freezer at room temp and rc at 48. Confirmed leak in rc evap. Compressor running very hot. Replaced compressor and updated evap. Unit held vacuum. Proper forst pattern in both sections. Unit working properly, no leaks detected.

Near Barbarosa Rd, Seguin, TX 78155
Nathaniel B.

Nathaniel B.

Model KUDS30FXSS8, Arrived on call for leaking water under dishwasher, 5-1 which is door stuck open error, 10-1 which is a dispenser electrical problem, 6-4 which is float switch open error, , checked float switch and is good, also door switch checks good, also dispenser all checked good, instructed customer not to allow anything to get stuck under float or on top of float switch float, replaced door gasket due to leaking a little water from the bottom corners of the doors were gasket would seal to the door, ran dishwasher again and retested and no leaks after repair, reinstalled dishwasher and tested again after leveling dishwasher and no leaks from dishwasher door, gave customer instruction on soap and rinse aid use, rinse aid set to 1 on dispenser and not to use the pod soap packs its to much soap and to switch to liquid and start with 1 tablespoon and if still suds reduce to 1 teaspoon of liquid dishwasher soap and must run hot water at sink before starting dishwasher. No leaks

Near Winchester Rd, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model KUDS30FXSS8, Arrived on call for leaking water under dishwasher, 5-1 which is door stuck open error, 10-1 which is a dispenser electrical problem, 6-4 which is float switch open error, , checked float switch and is good, also door switch checks good, also dispenser all checked good, instructed customer not to allow anything to get stuck under float or on top of float switch float, replaced door gasket due to leaking a little water from the bottom corners of the doors were gasket would seal to the door, ran dishwasher again and retested and no leaks after repair, reinstalled dishwasher and tested again after leveling dishwasher and no leaks from dishwasher door, gave customer instruction on soap and rinse aid use, rinse aid set to 1 on dispenser and not to use the pod soap packs its to much soap and to switch to liquid and start with 1 tablespoon and if still suds reduce to 1 teaspoon of liquid dishwasher soap and must run hot water at sink before starting dishwasher. No leaks

Near Winchester Rd, Bastrop, TX 78602
Arthur B.

Arthur B.

GI7FVCXWY00 (French Door Refrigerator) - Arrived onsite for customer complaint of no cool issue inside RC section. Checked temperature in both sections. Found FC @ 3F, RC @ 48F. Found evaporator fan motor in icebox pulsating. Also found no ice production as well. Unit will need new control, icemaker and icebox fan to complete repair. Customer advised that he does not want unit repaired. Advised customer to contact AHS regarding issue. Will order part and OF to R/S once AUTHO is given. All water connections were dry at time of service.

Near Cr 3150, Kempner, TX 76539
Lou S.

Lou S.

arrive on site to inspect no water going into dishwasher. Upon further inspection, I placed the unit in diagnostics and tested. The unit filled with water, but the sump/motor did not come on. The drain pump and heating element worked as designed. I removed and replaced the sump/motor assembly and tested the unit and it operate as designed. No water leaks observed. Job completed.

Near Vaughn Street, Georgetown, TX 78628
Dona W.

Dona W.

Arrived on site to replace faulty user interface. Replaced interface, started load verified unit is working correctly, all water connections dry. Part-247.45 Labor-tl180-90.00 tax-27.84 Total-365.29 collected 365.29 on card.

Near W Fm 93, Temple, TX 76502
Daniel  A.

Daniel A.

MAV7357AWQ Not draining/spinning. Defective bearing on drain pump. Removed belt/front panel. Replaced defective drain pump. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Near Samantha Dr, Schertz, TX 78154
Thomas L.

Thomas L.

Arrived on site ice condition. Found 3 wires broken at the freezer door hinge and others frayed. This is killing power to icees.unit will need new freezer door. Door $1300 Work $249.99 Customer will contact manufacturer for assistance. 800-252-1301

Near Holiday Creek Ln, Georgetown, TX 78633
Scott  M.

Scott M.

Door lock , wall oven .

Near Archeleta Blvd, Austin, TX 78739
Scott  M.

Scott M.

Front load washer , door locked and drain pump burned out

Near Mandevilla Dr, Austin, TX 78739
Thomas L.

Thomas L.

Installed loose door for builder

Near Holiday Creek Ln, Georgetown, TX 78633
Arthur B.

Arthur B.

MAH8700AWW (Front Load Washer) - Arrived onsite for customer complaint of front load washer “walking” when spinning. Tested unit and found leg were not level to floor. Also found unit sits on laminate floors. Adjusted feet to secure to floor. Advised customer to buy corque board or rubber feet to place under legs to prevent walking. Unit works as intended. All water connections were dry at time of service.

Near Tiger Dr, Killeen, TX 76549
Lou S.

Lou S.

arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the water tube was dispensing into the ice maker, but the ice maker was not working. I used my jump wire from ports T to H and the ice maker motor did not engage. I jumped ports L to V and the water entered the ice maker. I removed and replaced the ice maker, due to the unit not operating, and tested the ice maker. The unit began to operate as designed. No water leaks observed during service. Job completed.

Near Cinnamon Teal lane, Leander, TX 78641
Joseph C.

Joseph C.

WRS571CIDM01 Arrived on site for “not dispensing ice” complaint. Inspected unit and found ice hopper seat floor with loose screws and not allowing drive gears to seat properly. Tightened screws. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Lazy Creek Dr, Austin, TX 78724
Dona W.

Dona W.

Arrived on site for f7 e1 error, found keypad is stuck on control. Will need to replace control assy. Ran through quick test found duplicated error and f8e1 error for stuck key on keypad. Unit is unplugged, Rescheduling for Monday 7/2/18 Part is 387.57 Labor pr230 219.99 tax 50.12 total of 657.68 Customer paid half of total collected 328.84 in check form check #1138 will collect other 328.84 at next visit.

Near Sam-Neil Ln, Salado, TX 76571
Joseph C.

Joseph C.

WFE530C0ES0 Arrived on site for “F9E0 error code” complaint. Inspected unit and found all wiring securely connected. Removed and replaced control. Tested unit to 350 degrees. Unit is performing as designed.

Near Lazy Creek Dr, Austin, TX 78724
Arthur B.

Arthur B.

WTW8240YW0 (Top Load Washer) - Arrived onsite to install new bearing kit to top load washer from prior visit’s diagnosis. Remove faulty bearing and installed new replacement. Reassembled. Also found dispenser leaking as well. Advised customer of additional par cost. Charged for W10187307 (Dispenser) $55.08 and remaining parts and labor. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near Turtle Creek Dr, Killeen, TX 76542
Nathaniel B.

Nathaniel B.

Model WFW8300SW03, Arrived on call for to install parts previously diagnosed, installed main control and drain pump and sensor and belt and shocks and ran auto test and ounce finished rechecked for error codes and got no error codes, interface not needed, no water leaks after repair, call complete.

Near Watersedge Terrace Dr, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WFW8300SW03, Arrived on call for to install parts previously diagnosed, installed main control and drain pump and sensor and belt and shocks and ran auto test and ounce finished rechecked for error codes and got no error codes, interface not needed, no water leaks after repair, call complete.

Near Watersedge Terrace Dr, Elgin, TX 78621
Lou S.

Lou S.

arrived on site to inspect dishwasher not draining. Upon further inspection, I found standing water in the tub of the unit. I pressed the cancel button to engage the drain pump and it did not come on. I vacuumed the standing water out and placed the unit in diagnostics and tested. The unit operated as designed; however, the drain pump still did not come on. I vacuumed the water out and removed and replaced the drain pump and tested again. Unit operated as designed and the drain pump operated as well. No water leaks observed during service. Job complete.

Near Tanager Pass, Leander, TX 78641
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced all dispensers and nozzle, unit tested good. Water lines were dry at time of service

Near Hamilton Pool Rd, Austin, TX 78738
Thomas L.

Thomas L.

Arrived on site for no cool condition. Found frozen evap coil. Unit did go into defrost and activate heater during diagnostics. Control is not activating defrost during customers normal use. Replaced control and harness and defrosted coils with steamer.

Near Cerulean Way, Round Rock, TX 78681
Clif L.

Clif L.

Kitchenaid dishwasher KUDI02FRSS1. Arrived on site to diagnose a dishwasher with a door that is falling abnormally. Tested unit and found both door Link cables broken. Per notes on work or repair is covered under special project code. Replaced both door link cables and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near N Scout Island Cir, Austin, TX 78731
Dona W.

Dona W.

Arrived on site for timer not advancing, found timer stalled and staying in start of cycle, not moving and keeping unit in start of heat cycle. Replaced timer, verified unit is now counting down and working to spec. Dryer ducting clear, airflow checks good.

Near I-35, Salado, TX 76571
Diego G.

Diego G.

Arrived on site. Replace belt on dryer. Tested dryer, all functions tested OK. Job complete

Near Avia Oaks, San Antonio, TX 78259
Lou S.

Lou S.

arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the dispenser is operating as designed, but when attempting to dispense ice, the unit made a loud grinding noise. I found that the actuating arm on the ice maker was broken and caused the ice maker to continuously operate causing the water to overflow into the ice bin and binding up the ice bin motor. I removed the ice bin and attempted to remove the ice maker and found that it was frozen to the cabinet. There is a block of ice at the water tube keeping water from flowing into the ice maker. I am ordering an ice maker, ice bin, and air baffle and scheduled return service for 07/02/18. No water leaks observed during service.

Near Dove Song Dr, Leander, TX 78641
Joseph C.

Joseph C.

WDT710PAHZ1 Arrived on site for “dented front panel” complaint. Inspected unit and found dented panel(center). Removed and replaced panel and handle. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Page St, Austin, TX 78723
Thomas L.

Thomas L.

Arrived on site for ice clumping and melting together. Contacted manufactuer and spoke with Bruce about both tabs being broken on the ice box liner housing. See pics. Bruce is turning over to advisory department. No repair is being done today. SR# 7722329345 All water connections were dry.

Near Royal Dublin Dr, Austin, TX 78717
Arthur B.

Arthur B.

WED4900XW0 (Dryer) - Arrived onsite for customer complaint of dryer still hard starting. Found motor hard to start. Removed motor and installed new replacement. Reassembled and tested. Still getting same issue. Checked voltage to new outlet and found white wire to neutral still drops to 60V when motor starts. Call WPL Techline and spoke with David and confirmed is house wiring issue. Advised customer of finding. Collected for motor and labor. Dryer vent and lint trap was clean of lint at time of service.

Near Bending Trail, Killeen, TX 76542
Dona W.

Dona W.

Arrived on site for no ice production, found from delivery water was not turned on. Turned water on, verified no leaks or drips on line. Unit called for water and started ice production. Freezer door did not come with whirlpool name plate. MS approved D2C to address to send nameplate. Customer will install nameplate. Unit is cooling properly. All operations check good. All water connections dry.

Near W Elm St, Granger, TX 76530
Connor M.

Connor M.

KDTE334GPS0 kitchenaid dishwasher Arrived on site to test unit for not washing. Fiund cycle starting but no water entering unit. Valve not powering on. Found clip from upper rack under float switch. Removed and tested unit. Unit working properly, no leaks detected.

Near Dunlap Dr, New Braunfels, TX 78130
Nathaniel B.

Nathaniel B.

Model WMH53520CS6, Arrived on call for the home had a power outage and after power came back on customer set the time on clock and after 5 min time was no longer showing on display but if opened the door on microwave time would then show on display, found that clock energy saver was on so turned it off just on the energy save and waited 8 min. After and time on display did not go out, all checks good, no parts needed call complete. katkarkel@sbcglobal.net

Near Brenham St, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WMH53520CS6, Arrived on call for the home had a power outage and after power came back on customer set the time on clock and after 5 min time was no longer showing on display but if opened the door on microwave time would then show on display, found that clock energy saver was on so turned it off just on the energy save and waited 8 min. After and time on display did not go out, all checks good, no parts needed call complete. katkarkel@sbcglobal.net

Near Brenham St, Manor, TX 78653
Jerry C.

Jerry C.

MVWX655DW1 Arrived to inspect no spin or agitate. I found the gear case lower seal had ruptured and required replacement. I removed and replaced the gear case and cam kit and removed oil from the motor and belt. I calibrated the unit and tested. Operational test good, no leaks observed during service.

Near Max Copeland Dr, Marble Falls, TX 78654
Lou S.

Lou S.

arrived on site to inspect damage to a range. Upon arrival, the customer advised that he bought the unit and when it was delivered he had to leave on a business trip. When he returned and began the remodel on his home, he went to install the unit and found that the left side panel had a large dent in it and a the cooktop was badly damaged on the right side. The customer notified Home Depot and he is keeping the unit and would like to replace the damaged items. I am ordering a cooktop (black) and left side panel (black) and will return on 07/03/18 for return service. No gas leaks detected as the unit is not completely connected at this time.

Near Greening Way, Leander, TX 78641
Clif L.

Clif L.

Kitchenaid refrigerator KBSD618ESS01. Arrived on site to replace icemaker and water valve for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time and water valves no longer seeping. Control is not needed to repair this unit. No leaks found after services were performed.

Near Myrick Dr, Austin, TX 78731
Arthur B.

Arthur B.

KERS205TSS0 (Freestanding Range) - Arrived onsite for customer complaint of no start activity on freestanding range. When arrived, found control has “Power Loss” error. Was able to cancel and check all elements and oven. All work as intended. Checked voltage to unit. Unit getting 240V. No other issues found.

Near Canoe Dr, Harker Heights, TX 76548
Diego G.

Diego G.

Arrived on site. After further diagnosis found leak in heat exchanger. Found oil coming from heat exchanger after removing insulation. Took two pictures on SB quick pics. Low side at -25 PSI. Called tech-support and heat exchanger is no longer available. Unit is non repairable. Job complete File#7722327487

Near Liberty View, Converse, TX 78109
Dona W.

Dona W.

Arrived on site for replacement of washplate due to washplate being worn down on shaft not allowing unit to cycle or move clothes to clean. Replaced washplate and verified unit is now washing clothing correctly. All water connections dry. Unit is working to spec

Near Whitaker Rd, Florence, TX 76527
Connor M.

Connor M.

WDT970SAHZ0 whirlpool dishwasher Arrived on site to test unit for not drying well. Entered diagnostic cycle and forced heating element. Element powered on. Instruct on proper function. No leaks detected.

Near Solms Forest, New Braunfels, TX 78132
Arthur B.

Arthur B.

MSB27C2XAM00 (SxS Refrigerator) - Arrived onsite for customer complaint of no ice producing on SxS refrigerator. Removed icemaker cover and found ice maker motor stopped mid harvest. Found faulty icemaker. Removed icemaker and installed new replacement. Reassembled. Unit called for water as intended. No other issues found. All water connections were dry at time of service.

Near Mugho Dr, Harker Heights, TX 76548
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the right front gas valve and tested. The unit operates as designed. I checked all gas connections and found/detected no leaks. Job completed.

Near Mockingbird Hill, Leander, TX 78641
Thomas L.

Thomas L.

Arrived on site for no cool condition in fresh food section. Found freezer evaporator severely iced over. Unit is so iced over that it will need to e manually defrosted. Will return with all defrost system and use only what is needed on return. Unit went into defrost during diagnostics but the heater did not come on.

Near Sonny Dr, Leander, TX 78641
Luis M.

Luis M.

Refrigerator-replaced main control and ui

Near Lunar Dr, Austin, TX 78745
Brandon C.

Brandon C.

Arrived on site for part hanger, the outer tub came with the bearings, I replaced the outer tub, unit tested good. Water lines were dry at time of service.

Near Bluestem St, Kyle, TX 78640
Joseph C.

Joseph C.

KRFC300ESS01 Arrived on site for “no ice production” complaint. Inspected unit and found ice maker supply tube clogged, due to faulty valve. Removed ice from tube. Removed and replaced dual valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Alma Dr, Austin, TX 78753
Arthur B.

Arthur B.

KUIC18NNZS0 (Ice Machine) - Arrived onsite to install sealed system components to ice machine from prior tech’s diagnosis. Removed cabinet and removed compressor and evaporator. Installed new replacements using braising methods. Vacuumed unit down to -25PSI. Charged system with 5.25oz of R134a refrigerant. Reassembled. Tested unit. Found good ice slab forming. No other issues found. All water connections were dry at time of service.

Near Bullhide Trail, Lorena, TX 76655
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the light wiring harness and tested and the unit still did not come on. I removed and replaced the main wiring harness and tested the unit and still, the unit did not operate. At this point, both wiring harnesses, the fuse board, and the main control have been replaced. I verified ohms at the transformer, the magnetron, capacitor, and diode and there is still no power to this unit. I verified voltage at the fuse board, the main power outlet and the power outlet that I was using while testing. I contacted my service manager CS and advised of my situation and he advised that the office would contact the warranty company and advise of the situation and Deem this unit non-repairable. I advised the customer that my service manager had been notified of this issue and that someone from the office would be contacting their warranty company. The customer advised that he would contact the office tomorrow. The

Near TX-195, Georgetown, TX 78633
Joseph C.

Joseph C.

MDB4949SDZ0 Arrived on site for “no drain issue” complaint. Inspected unit and found disposal plugged. Removed plug and reconnected drain line. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Lessin Ln, Austin, TX 78704
Lou S.

Lou S.

arrived on site to inspect washer over filling. Upon arrival, I found the unit outside in the garage unplugged. I verified that the sensor was working. I ohmed the water inlet valve and found that the valve is open. I advised the customer of my findings and quoted the customer $77.03 for the valve and TL270 $179.99 for service fee/Labor for a total of $278.22 including tax. Customer advised that they would pay the service fee of $108.24 today and wait to see what the insurance company wanted to do about servicing the unit. I advised the customer that the remaining total is $169.98 and that this quote is good for 30 days. No water leaks observed during service and unit remained in the garage unplugged.

Near Harmony Ln, Georgetown, TX 78628
Clif L.

Clif L.

Ge dishwasher GDT695SMJ0ES. Arrived on site to diagnose a dishwasher that will not turn on. Found main power wire burned at connection under dishwasher. This was causing no power to reach controls for unit. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Manitou Springs Ct, Austin, TX 78717
Scott  M.

Scott M.

Maytag top load washer , not spinning

Near Alameda Trace Cir, Austin, TX 78727
Arthur B.

Arthur B.

WDF330PAHS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not completing cycles and tripping breaker. Unplugged unit and removed toe plate to access junction box. Found wiring touching metal causing a short. Secured wiring nuts and reinstalled cover. Tested unit. Unit fills ,washes,drain and heats as intended. No other issues found. Was able to snap a picture of closing papers. MS advised that they can push thru. All water connections were dry at time of service.

Near Therese Dr, Woodway, TX 76712
Connor M.

Connor M.

WTW8500DW0 whirlpool washer Arrived on site to test unit for off balance loads found front right foot too close to drain recess in floor. Adjusted leveling foot and ran spin. Unit working properly, no leaks detected.

Near Mockingbird Hill, New Braunfels, TX 78132
Daniel  A.

Daniel A.

ED5FHEXNB00 Not producing ice. Defective icemaker not going into harvest. Eplaced ice breaker. Verified normal ice production/water fill. Cleaned condenser coil. Normal operation after service

Near US-281, Spring Branch, TX 78070
Arthur B.

Arthur B.

KUIC18PNZS0 (Ice Machine) - Arrive onsite for customer complaint of of ice machine making too much ice. Ran ohm test on bin thermistor and found no ohms. Unit will new bin thermistor. P&L are as follows; WP2316399 (Bin Thermistor) $53.25, IM110 $149.99. Skyped EB to obtain authorization to proceed with repair. MS obtained authorization for repair. Removed bin thermistor and installed new replacement. Reverified ohms. Ohms check ok. No other issues found. All water connections were dry at time of service.

Near Stony Point Dr, Woodway, TX 76712
Thomas L.

Thomas L.

Near West State Highway 29, Georgetown, TX 78628
Connor M.

Connor M.

WEE745H0FS whirlpool oven Arrived on site to test unit for error code. Found f2e1 indicating stuck/shorted key. Ran keyboard test and found all keys working. Customer stated this happened after a pot of water boiled over and some buttons got wet. This is normal. Ran full diagnostic test; unit passed. Job completed.

Near Parkdale Dr, New Braunfels, TX 78130
Thomas L.

Thomas L.

Near West State Highway 29, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on site for no cooling in fresh food section. Found fan motor has failed . Replaced. No water hooked up to this unit.

Near Christopher Ln, Leander, TX 78641
Connor M.

Connor M.

MVWX655DW1 maytag washer Arrived on site to test unit for grinding during aggitate. Found gearcase failure. Replaced and tested unit. Unit working properly, no leaks detected.

Near Zaragoza St, Seguin, TX 78155
Arthur B.

Arthur B.

WRX735SDHW00 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator door mullion not closing properly. Found mullion does flip as intended. Was able to use silicone lubricant to lube hinges. Worked mullion. Mullion now flips open and closed as intended. No other issues found. All water connections were dry at time of service.

Near Deer Ridge Dr, Waco, TX 76712
Diego G.

Diego G.

Arrived on site. Checked for no heat issues. Found unit only getting 8 volts from Black and Red which should be 240 Volts. Getting 120v on one leg and 120v on the other leg. Verified all fuses and heater all checked OK. Instructed customer they would need to get maintenance to check plug. Job complete

Near Thousand Oaks, San Antonio, TX 78232
Arthur B.

Arthur B.

KDTE204ESS4 (Dishwasher) - Arrived onsite for customer complaint of scratches in handle and panel of dishwasher. Found WPL provided new panel. Removed scratched panel and handle. Installed new replacements. Reassembled. Customer satisfied with new replacements. No other issues found. All water connections were dry at time of service.

Near Ritchie Rd, Woodway, TX 76712
Dona W.

Dona W.

Arrived on site for dispenser not closing, found rod to spring mechanically not staying on any longer. Replaced dispenser and verified unit is running to spec. Ran unit through diagnostics checked for leaks, all water connections dry. Dispenser-135.53 Labor-dw295-159.99 Tax24.38 Total 319.90

Near Marbella Way, Georgetown, TX 78633
Connor M.

Connor M.

WOD51ES4ES00 whirlpool oven Arrived on site to replace failed tod. Replaced and tested. Upper oven still not baking. Confirmed control not sending voltage to elements. Part is expart. Office to schedule directly.

Near E Elm St, Seguin, TX 78155
Thomas L.

Thomas L.

Removed and replaced in efficient compressor. New compressor started frosting the evaporator properly. Water connections were dry. Customer asked me to leave the unit pull forward so he could clean and wash behind it. All water connections are dry.

Near Rustic Ln, Austin, TX 78717
Clif L.

Clif L.

Whirlpool washer WTW4816FW2. Arrived on site to diagnose a washer that is leaking. Found hot water solenoid leaking internally. Replaced watervalve and tested unit. Found all is working properly at this time.

Near Thorncliffe Dr, Austin, TX 78731
Robert J.

Robert J.

WTW5000DW1 Arrived on job for complaints of water in tube and drain issue. Found valve on hot side failed to close completely and is dripping into tub. Replaced valve and run diagnostics. No errors found. No additional leaks detected. Job complete.

Near Espanola Trail, Austin, TX 78737
Daniel  A.

Daniel A.

GU2400XTPS3 Dishwasher not coming on. Defective thermal fuse. Verified voltage. Replaced fuse with fuse repair kit{wiring). Normal operation after service

Near St Andrews Way, Bulverde, TX 78163
Daniel  A.

Daniel A.

GU2400XTPS3 Dishwasher not coming on. Defective thermal fuse. Verified voltage. Replaced fuse with fuse repair kit{wiring). Normal operation after service

Near St Andrews Way, Bulverde, TX 78163
Arthur B.

Arthur B.

LGR8648LG0 (Gas Dryer) - Arrived onsite for customer complaint of gas dryer not starting. Removed back panel and check continuity on thermal fuse. Thermal fuse checks ok. Did find power cable frayed. Was able to repair power cable. Reassembled. Tested unit. Unit now heats and tumbles as intended. Charged labor DR410$189.99 plus tax. Dryer vent is clean of lint at time of service.

Near Hcr 1425, Covington, TX 76636
Connor M.

Connor M.

WRX735SDBH00 whirlpool refrigerator Arrived on site to install parts for repair. Installed separator, seal, and icemkaer kit. Unit working properly, no leaks detected.

Near N River St, Seguin, TX 78155
Connor M.

Connor M.

MFF2558VEM10 maytag refrigerator Arrived on site to test unit arrived on site to install heater. Removed old heater and installed new one. New one is two inches too short. Installed anyway due to having to cut old one to get it out. Will pull on return visit. Reordering heater. Also found ice maker mold cracked and leaking into ice bin which wasnt mentioned on first visit. Ordering both parts for repair.

Near N River St, Seguin, TX 78155
Jonathan  S.

Jonathan S.

Whirlpool refrigerator model# WRS325SDHZ01. Not maintaining proper temperature in RC and dispensing

Near Almelo Dr, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model ET8CHMXKB01, Arrived on call for buzzing noise from evap fan motor and returning to install new evap fan and seal were inside liner meets outer cabinet on both sections, replaced evap fan motor and sealed were inside liner meets outer cabinet on both sections all checks good, call complete.

Near Vicksburg Loop, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model ET8CHMXKB01, Arrived on call for buzzing noise from evap fan motor and returning to install new evap fan and seal were inside liner meets outer cabinet on both sections, replaced evap fan motor and sealed were inside liner meets outer cabinet on both sections all checks good, call complete.

Near Vicksburg Loop, Elgin, TX 78621
Diego G.

Diego G.

Arrived on site. Checked for Long Fill issues. Found error codes LF and F3E2 for shorted or opened. Verified shorted thermistor on valve. Replaced valve assy and tested unit, all functions tested ok. No leaks present. Job complete.

Near Legend Well Dr, San Antonio, TX 78247
Dona W.

Dona W.

Arrived on site for f21 error, unit is draining but will not move into spin cycle. Is turning counter clockwise then a slow clockwise 1 time. Pressure sensor is not engaging control to allow for wash or spin. Will need to replace pressure sensor with hose. Pump ohm correctly and seems to be draining each time but will need to bring with due to unit did stall a few times. All water connections dry. Hose-12.84 Pressure sensor-170.90 Pump-190.80. Labor is fl170 169.99 Total -589.45 Will return 6/28/18 Thursday Collected 294.73 on card, customer will pay remaining 294.72 on return trip.

Near Bear Creek Lane, Georgetown, TX 78633
Arthur B.

Arthur B.

WRF989SDAE00 (French Door Dual Evaporator Refrigerator) - Arrived onsite to install water supply valve to refrigerator from prior tech’s diagnosis. Removed faulty water valve and installed new replacement. Reassembled. Tested. Found still no water dispensing. Removed cover and found water leaking from connection to housing and reservoir. Ordering. W11168758 (Reservoir) $26.54 and filter EDR2RXD1 (Filter) $53.27. R/S for Friday 6/29. MS approved our cost for reservoir due to misdiagnosis. Water turned off at this time.

Near Cozie Cir, Waco, TX 76708
Robert J.

Robert J.

MVWC565FW1 Arrived on job to replace motor and capacitor. After replacement of capacitor test washer and operation is normal. No leaks detected at time of service.

Near S 1st St, Austin, TX 78745
Joseph C.

Joseph C.

WFW95HEDW0 Arrived on site for “door latch not unlocking” complaint. Inspected unit and found door latch defective. Per CS, no labor charges. Part is $97.72(pre-tax). Performed test of unit. Unit is performing as designed. No leaks detected, at time of service. Office to collect amount due with credit card, on file.

Near Pleasant Run Pl, Austin, TX 78703
Luis M.

Luis M.

Refrigerator-replaced separator to prevent ice from melting into drip tray

Near Clarion Dr, Austin, TX 78749
Jonathan  S.

Jonathan S.

Whirlpool washer model# WTW5000DW. Not completing spin cycle.

Near E Palm Valley Blvd, Round Rock, TX 78664
Robert J.

Robert J.

WET4024HW0 Arrived on job for complaints of dryer not running for more that a minute. Found wire issue at terminal block. Wrong voltage setup. Corrected miss wire and test dryer. Operation now normal.

Near Blythewood Dr, Austin, TX 78745
Lou S.

Lou S.

arrived on site to inspect venthood color changed. Upon further inspection, I found that the top of the flu looks as if it got too hot or even caught fire (took pics). I removed the flu and inspected the inside and found it to look brand new; no burn marks. I advised the customer that he would need to contact Whirlpool customer care and see if the flu can be covered and replaced due to the issue being cosmetic and is not covered under warranty at this time. Job completed.

Near El Salido Pkwy, Cedar Park, TX 78613
Luis M.

Luis M.

Refrigerator-replaced starter to compressor

Near Twilight Shadow Dr, Austin, TX 78749
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found breaking icemaker harness. See pics. Replaced icemaker and cycled. All water connections dry.

Near Deer Horn Dr, Cedar Park, TX 78613
Arthur B.

Arthur B.

KRFF507ESS01 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not cooling in RC section. Found RC evaporator all frosted up. Removed evaporator cover and used steamer to defrost evaporator. Found RC thermistor wire frayed. Installed new RC harness and reassembled. Found good air flow and frost pattern on evaporator. No other issues found. All water connections were dry at time of service.

Near Creek Ridge Dr, Waco, TX 76708
Jerry C.

Jerry C.

WEG745H0FS0 Arrived to inspect range not turning off. I found the customer was concerned about the unit running after bake operations were cancelled. I tested the unit to 350 within normal bake mode and the chassis cooling fan engaged at 155. I allowed a complete preheat and then cancelled. The fan ran until the compartment cooled. I advised the customer the issue is normal. I corrected a mounting hardware issue with the lower control panel. Operational test good, no gas leaks detected during service.

Near Winterfield Dr, Hutto, TX 78634
Kevin B.

Kevin B.

6/26/18 9:59: KB there 6/26 TUE, 9:02 to 9:30, Arrived on site and found icemaker is not completely dispensing production and it is falling behind lift fingers. Replaced ice maker and requested that customer continue to monitor it for correct operation. No water leaks from connections at time of service, job complete.; Job Cmpltd, snapped 4 QuickPics

Near Wallis Dr, Austin, TX 78746
Kevin B.

Kevin B.

Arrived on site and manually cycled icemaker but they did not fill with water, removed rear panel and found brown wire is Loose and not inside harness. Took one picture. After correcting harness voltage is now good to valve and manually fill the ice maker. No water leaks from connections at time of service, job complete

Near Hubbard Cir, Austin, TX 78746
Dona W.

Dona W.

Found f4 e4 error when trying to use sensor cooking, will need to replace humidity sensor. Discussed with home owner- with install above and venting sealed as so, builder will need to remove unit to be repaired. Discussed with CS as well, customer will call when unit has been uninstalled.

Near Cattleman Dr, Georgetown, TX 78633
Connor M.

Connor M.

RF364PXPQ2 whirlpool oven Door glass-110.41 CO210-169.99 arrived on site to test unit for broken outer glass. Found outer glass shattered. Replaced and tested unit. Unit working properly at time of service. Collected balance via cc.

Near Terra Alta Ranch Rd, Dale, TX 78616
Connor M.

Connor M.

WED4815EW1 whirlpool dryer Arrived on site to install push to start for sticking. Voltage still not corrected. Electrician never even came out and tested. Motor circuit is getting 248vac and heater circuit is getting 0vac. Attached pic of volt meter with improper reading from white to black on sd mobile. Unit cannot be serviced again until it is verified they have their voltage fixed. Instruct on leaving unit unplugged until electrical system is serviced by an electrician.

Near Laredo Dr, Dale, TX 78616
Scott  M.

Scott M.

Arrived on site , replaced gear case and clutch . Ran calibration and diagnostics test , all checked good . No water leaks detected at time of service job complete .

Near Zach Scott St, Austin, TX 78723
Luis M.

Luis M.

Refrigerator-replaced failed icemaker optics

Near Feritti Dr, Lakeway, TX 78734
Daniel  A.

Daniel A.

MVWC300XW1 Not locking. Noisy during agitation/spin. Replaced defective lid lock assembly. Replaced suspension rods/retainers. Ran wash cycle normal agitation/spin. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Near Derby Vista, Schertz, TX 78154
Thomas L.

Thomas L.

Arrived on site for improper upper rack operation. Found rack adjusters broken causing rack to fall. Replaced. All water connections were dry.

Near The Island, Lago Vista, TX 78645
Lou S.

Lou S.

arrived on site to inspect venthood light not working. Upon further inspection, I found that the light socket was loose and the light did not seat correctly inside the socket. I removed and replaced the light housing and tested and the light works. Job completed.

Near Dream Catcher Dr, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics and tested the unit. The unit operated as designed. I recommended that the customer switch detergents from using pods to a liquid or liquid gel due to the pods producing too much suds. Also recommended the customer us rinse aid, which she does. Advised the customer that the unit is operating as designed and to use it on heavy mode and hi temp to assist in drying. No water leaks observed during service. Job completed.

Near Dream Catcher Dr, Leander, TX 78641
Jonathan  S.

Jonathan S.

Whirlpool refrigerator not dispensing ice.

Near Westmeadow Trail, Round Rock, TX 78665
Clif L.

Clif L.

Whirlpool microwave UMV1160CS3. Arrived on site to replace fan motor for microwave. Replaced motor and tested unit. Found all is functioning properly at this time.

Near Westminster Glen Ave, Austin, TX 78730
Arthur B.

Arthur B.

KRFC704FPS00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of RC section not cooling properly and frosting up. Removed lower shelve assembly and found evaporator frosted up. Removed all ice and installed updated control and new evaporator cover. Reassembled. Unit now cools as intended. No other issues found. All water connections were dry at time of service.

Near Cobbs Dr, Waco, TX 76710
Dona W.

Dona W.

Arrived on site for no operation, found wires blackened to cavity tco and primary door switch, not allowing connection to come in contact with switch. Removed charring around wiring. Allowing for wiring to make connection to tco and switch. Unit is now running, Wiring will need to be replaced, switches will need to be replaced, and cavity tco will need to be replaced. Wiring harness-115.90 3 switches-60.35 each Thermostat-70.70 Labor-mw110 harness replace-184.99 total of 598.23 Collected 598.23 on check 3860 Units breaker is turned off. Will return Monday 7-2-18

Near 10 Oaks Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for leaking at door . Tested unit and all water connections were dry with no leaks.

Near Eisenhower Ave, Lago Vista, TX 78645
Thomas L.

Thomas L.

Removed and replaced water valve per manufacturer recommendation. All water connections were dry.

Near Nogales Ln, Leander, TX 78641
Joseph C.

Joseph C.

KMHS120ESS4 Arrived on site for “door open/close door error” complaint. Inspected unit and found secondary switch faulty. Removed and replaced secondary switch. Tested unit. Unit is performing as designed.

Near Toscana Ave, Austin, TX 78724

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