Service History 131

We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78737
Luis
Job Details: 09/08/2021
"Arrived on site. Found crack on mullion divider
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/08/2021
Arrived onsite for built in fridge not cooling. Ran test on unit and found 120 vac to inverter. Compressor is running and evaporator and condenser fans are running. Unit has a sealed system issue. Will need sealed system technician. . ; ordrng 1 212643 (sealer-gum) and 1 8201675 (compressor) and 1 876765 (mtg kit) and 1 TJ90SF8404 (VALVE ) and 1 W10508992 (exchanger) and 1 W10890886 (heater-pan) and 1 WPW10143759 (dryer) and 1 WPW10205101 (evaporator)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Georgetown, TX 78626
Tommy
Job Details: 09/08/2021
Arrived onsite for previously diagnosed parts. Found the door panel we were sent was incorrect ordering it again. Office to reschedule upon receiving.; ordrng 1 W11106273 (Stainless panel)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Wesley
Job Details: 09/08/2021
Arrived onsite and replaced light bulb in microwave cavity. All checks good unit is now operating as designed.
We serviced a
KENMORE WASHER
Model 110.2023271
Near Austin, TX 78734
Robert
Job Details: 09/08/2021
Arrived on job for complaints of noise. Found the gearcase leaks oil.
We serviced a
KENMORE REFRIGERATOR
Model 106.5004371
Near Austin, TX 78734
Robert
Job Details: 09/08/2021
Arrived on job for complaints of door not closing properly. Adjusted gasket to better close.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78758
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose dryer that was not starting when start button was pushed. Tried to start unit and got no response, but you can hear the timer moving. Checked safety items and found thermal fuse open due to vents being excessively dirty. Advised customer that they need to have vents cleaned, or thermal fuse will fail again.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Round Mountain, TX 78663
Brandon
Job Details: 09/08/2021
"Arrived on site to replace failed console, after replacing, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78626
Lou
Job Details: 09/08/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. I found the compressor extremely hot. When I inspected the evaporator, I could smell the refrigerant odor as if there is a leak in the system. I pierced the drier with my piercing pliers and checked the pressures and found it to be very high. I removed and replaced the access valve and UV dye drier and charged the unit with 7.75oz of R134a refrigerant. I advised the customer that the compressor will need to be replaced, but in the meantime, we need to allow the dye to run through the unit to find where the system is leaking. I am ordering the evaporator, drain pan heater, heat exchange and will return with the compressor. Office to schedule return service. I recommended that the customer allow the unit to cool for approximately 24 hours and monitor cooling and if it stops cooling before we return to call the office and let someone know. No water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
"Arrived on site to diagnose refrigerator with the ice maker not working, upon arrival the customer informed me that the unit has stopped making ice since last Saturday, I gained access to the service diagnostics and tested the ice maker for error codes, found it could not reach home position, I ran the ice maker harvest test and to no avail the same thing happened. I gained access and removed and replaced the ice maker, I verified the fill and the functionality of the new ice maker
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78735
Kevin
Job Details: 09/08/2021
"Arrived on site and inspected the washer I did not find any saved error codes. Inspected Gearcase assembly and did not find any issues. Ran all functions in manual diagnostic and did not hear any excessive noise. Explained every noise operation and its function for customer. Washer is operating as intended, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED9610XW1
Near Austin, TX 78735
Kevin
Job Details: 09/08/2021
"Arrived on site and inspected dryer and found thermal fuse has failed, after replacing it dryer is operating normally but airflow is showing restricted. Discussed with customer and found dryer vent exit on the outside of the home is at ground level and runs through PVC pipe. Explain how this is problematic and is the root of the fuse failure.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JB1
Near Hutto, TX 78634
Wesley
Job Details: 09/08/2021
Arrived onsite and found spark module failure. Ordering spark module to repair. ; ordrng 1 WPW10475149 (Spark module)
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES02
Near Leander, TX 78641
Lou
Job Details: 09/08/2021
"Arrived on site to inspect microwave door issues. Upon further inspection, the customer advised that the button to open the door is too hard to push. I pressed on the button with 2 fingers and found it normal operation. I recommended that the customer press on the button with 2 fingers on the outer edges at the same time or one finger in the middle of the button to open the door. Tested unit and it is operating as designed. Job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Lou
Job Details: 09/08/2021
"Arrived on site to inspect dishwasher door issues. Upon further inspection, the customer showed me the tub seal torn on the right side where the unit is mounted to the cabinets. It appears that when it was installed, the gasket got caught in the mounting screw and got torn. The customer requested it be replaced. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service.; ordrng 1 W11177741 (Tub gasket)"
We serviced a
KENMORE WASHER
Model 110.2002201
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Updated model and serial number. Inspected unit and found failed suspension rods. . ; ordrng 1 W10780048 (suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78626
Tommy
Job Details: 09/08/2021
Arrived onsite for dishwasher door going down found unit pads had broken. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for range with a burner not heating. Upon inspection I confirmed the complaint. I accessed the terminal block and found all in good condition with tight connections. I removed the cooktop and found the burner in question had shorted out in a spot causing the failure. I replaced the burner and tested its function. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Austin, TX 78736
Brandon
Job Details: 09/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite to install previously diagnosed parts. I found the unit had not been defrosted prior to my arrival so I defrosted the thermistor and replaced with new. I replaced the UI and main control. I verified a resistance reading of the evaporator thermistor. I advised the customer on unplugging the unit and letting it defrost for 24 hours and had them read and sign the defrost waiver. I also suggested putting a fan pointed towards the unit to help with the process. No active leaks detected during time of service. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Austin, TX 78749
Kevin
Job Details: 09/08/2021
arrived on site and inspected dishwasher and found all upper rack adjusters components are breaking, will need to rebuild upper rack adjusters. Also found a piece of plastic in the drain pump from the adjusters after removing it dishwasher sounds normal. After replacing upper rack adjuster parts run drain again to ensure there is no more plastic; ordrng 2 WPW10609586 (Support)s and 1 WPW10609578 (Adjuster) and 1 WPW10609579 (Adjuster) and 2 WPW10251047 (Cover)s and 4 WPW10663572 (Clip)s and 2 WPW10627763 (Lever)s and 2 WPW10567728 (Track)s"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/08/2021
"Arrived on site for washer leaking. Upon arrival found no errors. Upon further testing I found valve leaking from valve internal thermistor. I reassembled unit with new valve, tested and found unit fully functioning its no leaks. Call complete ; ordrng 1 W11165546 (Valve (dont order!!! Used from job# 312628))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 09/08/2021
"Arrived onsite for dishwasher not cleaning dishes. Upon arrival put unit into diagnostics and found F4E3 error code. Found during tests diverter couldnt find positions also found both fasteners gone. Inspected bottom of unit and also found wiring running to wash motor damaged. Ordering sump and motor, wiring harness, and fasteners.; ordrng 2 WPW10503548 (Fastner)s and 1 W11458664 (Wiring harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 09/08/2021
Arrived onsite for microwave light not functioning correctly. Upon inspection found loose harness connector at housing. Secured connector and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78701
Scott
Job Details: 09/08/2021
Arrived on site for washer not starting . Ran diagnostics got error code latch . Checke and found loose connection in molex connector. Repinned wire . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 09/08/2021
Arrived on site and found water dispenser valve . Replaced valve . All water is dispensing is normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78758
Scott
Job Details: 09/08/2021
"Arrived on site for,replaced upper rack adjuster. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78758
Scott
Job Details: 09/08/2021
"Arrived on site ,replaced ice bin . Gasket in good shape . Bin button functioning properly . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78732
Robert
Job Details: 09/08/2021
Arrived on job for complaints of not mounted properly and not cleaning properly. Found the mounting bracket not properly installed will need replacement brackets and sensor not working properly. ; ordrng 1 8171477 (anti-tip kit) and 1 W11084121 (sensor)
We serviced a
WHIRLPOOL MICROWAVE
Model KHMS2040WSS0
Near Austin, TX 78746
Leonardo
Job Details: 09/08/2021
Arrived on site for complaints of microwave door not closing properly. Found bottom interlock in closed position while door open. Not making correct contact. Adjusted bottom interlock and tested unit. Heated water in cup and warmed up good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Cliff
Job Details: 09/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Round Rock, TX 78664
Wesley
Job Details: 09/08/2021
Arrived onsite and installed new evap fan and evap cover. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Arrived on site for RF ice maker is not making ice no water. We gained access to the ice maker and put it though a harvest cycle which it did not complete. We then gained access to the water reservoir and found it frozen. We ordered ice maker. We steamed water reservoir ant tested it water dispenser operating as designed. Office to reschedule when we have eta on part. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB4
Near Austin, TX 78724
Scott
Job Details: 09/08/2021
Arrived on site for light underneath not coming on . Found no build . Replaced build in socket . No issues found . Light coming on .
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78744
Jacob
Job Details: 09/08/2021
Arrived onsite for the front burner not lighting up fast. Replaced the burner the head. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Austin, TX 78738
Leonardo
Job Details: 09/08/2021
"Arrived on site for complaints of rattling noise coming from vent hood. Found rattling noise coming from the internal parts of the fan motor. Will need new fan motor to complete. Office to reschedule. Also found that lots of air was being exhausted directly behind the unit, HVAC tech seal properly recommended.; ordrng 1 WPW10291577 (Fan motor)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Leonardo
Job Details: 09/08/2021
Arrived on site for complaints of RR burner not working properly. Tested unit several times and issue would not repeat. Burner working properly at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, TX 76502
Tali W
Job Details: 09/08/2021
Onsite for fridge still forming condensation in the freezer compartment. Called techline spoke to Adrian SR# 7731256109. Found gapping in top right corner where metal cabinet comes together. Pics in SDQP. Also sent to techline. They have submitted the findings to Whirlpool engineering department for further evaluation. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Jacob
Job Details: 09/08/2021
Arrived onsite for the top right part of the front panel of the oven door still bent. Looked at the front panel and at the top right it has a slight bend. Front panel Needs to be replaced. ; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW3
Near Austin, TX 78731
David Z
Job Details: 09/08/2021
"Arrived on site to follow up on detergent usage issues with washer. Called tech line, SR7731689719. Customer concern was that the optimal dispense dispenser uses almost all their detergent when in use. After talking to tech line the unit is working as designed. Unit is set to and using a lower concentration detergent, set to 2x, with a detergent that matches 2x. Water hardness can also contribute to this. Tech line had me check for oversuds codes and evidence of oversudsing, did not see any codes, and no evidence of excess soap. This is evidence the unit is working as designed. I provided the customer with the number for the WiFi connect team to assist in connecting to wifi. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 09/08/2021
Arrived onsite and found unit operating as designed. I was advised of hot surface temps temp did not exceed 135f during a broil. Advised customer that the temps were within a specs.
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, TX 78732
Robert
Job Details: 09/08/2021
Arrived on job for complaints of gas leak and burners operation. No leaks detected at time of service and adjustment made to burner to get proper flame.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not heating normally after heating something for 4-5 min, upon inspection found the unit did heat normally to temp after 2:00 min. Tried again and found it heated normally. Ordering thermistor. Office to reschedule ; ordrng 1 W10832024 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Waco, TX 76708
Tali W
Job Details: 09/08/2021
"Onsite for dishwasher not draining. Found water standing in bottom of unit. Drain pump would turn on, but wouldnt drain water and making loud noise when operating. In diag, found F6E4 float switch open. Tested float switch, working as designed. Found drain pump motor windings out of spec causing unit to not drain. Vacuumed water out of unit. Replaced drain pump. Ran diag cycle. Unit now functioning as designed. Call complete. Pic of closing document in SDQP."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78731
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose microwave that was unresponsive on the right side of the control panel. Start / cancel and add a minute didnt work. Removed the console and found the ribbon cable for the Ui was stuck to the frame, and pulling out of its socket. I reseated the ribbon cable fully and retested. Verified unit is now working as designed. If issue returns we need a new console with ribbon cable. Call complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Georgetown, TX 78626
Lou
Job Details: 09/08/2021
"Arrived on site to inspect range oven door damage. Upon further inspection, I found the oven door outer trim dented in the lower right corner (photos). I removed and replaced the door outer glass and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Robert
Job Details: 09/08/2021
Arrived on job to replace previously diagnosed sump. After replacement test operation test operation. No leaks detected at motor had a little noise when dry but once water filled noise disappeared.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Blanco, TX 78606
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for ice buildup around ice bin. Tested unit found valve weeping and ice maker broken. Unit has pressure regulator and psi is correct at 50psi. Ice door was sealing properly, tested with light and water. Replaced valve and ice maker. Tested unit, unit now working as designed, no leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
"Arrived on site to replace pre diagnosed freezer door, the landlord has a parts concession and only has to pay for labor, I gained access to the door and disconnected the harness at the bottom of the unit, I replaced the door with the new one and reconnected the water lines and harness, I observed no leaks, the unit is now operating properly as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78749
Kevin
Job Details: 09/08/2021
"Arrived on site and inspected washer and found only saved error code for sudsing. Confirmed pressure hose is clear and found water at the bottom of the tub. Confirmed there is no clothing restricting spin speed. Ran all functions in manual diagnostics, automatic diagnostic, and ran a calibration cycle. Discussed Detergent usage with homeowner and found they are using five times as much as needed. This is very likely the reason for the saved error.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
"Arrived on site to replace a broken lid, upon arrival the customer informed me that they had parts concession covering the cost of the lid and understood that they would only be responsible for paying for labor, I replaced the lid and found that the hinge was not in need of replacement and the unit is now operating properly as designed,
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78741
Jacob
Job Details: 09/08/2021
"Arrived onsite for unit not heating properly. Tested the unit and unit was not heating. Checked voltage and got 207v at the terminal block. Check all fuses and heating element, all checked good. Checked the switch from the motor and switch showed to be good. Upon trying the unit again. The unit did heat with no issues. Put unit back together. Tested the unit once again. Unit heating with no issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78723
Jacob
Job Details: 09/08/2021
Arrived onsite for unit still no making ice. Tested the unit and water would fill with no issues. Upon further inspection. Found that the ice maker needed to replaced as it would not finish the forced test correctly. Replaced ice maker. Tested the unit and unit made it all the way through with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78745
Kevin
Job Details: 09/08/2021
"Arrived on site and replaced ice bin from previous visit, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/08/2021
Arrived n site for oven door handle falling off. Found oven and cooktop in use at time of service and to hot to repair. ; ordrng 1 98005521 (screw)
We serviced a
WHIRLPOOL WASHER
Model KDTE104ESS4
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/08/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found standing water in tub. Drained water out and found unit draining. Performed diagnostics mode and found fault code F4-E3 motor fault. Monitored test cycle and found wash motor not activating. Measured voltage to motor and found failed motor. Removed failed sump and installed new. Performed diagnostics mode and monitored test cycle. Found all operating as designed, no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/08/2021
Arrived on site to replace previously ordered parts for range. Replaced control and found no change in operation. Trsted voltage to unit and found L1 And L2 to ground check good @120V but L1 and L2 to Neutral voltage drops to 84-86V indicating electrical issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78738
Leonardo
Job Details: 09/08/2021
Arrived on site for complaints of dishwasher leaking once the door is open. Found water leaking small amount from vent. Will need to replace vent and gaskets. Office to reschedule.; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78757
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose range that had issues with the center burner lighting. Tried to light burner, and found the knob is scraping and sitting at an angle, so its popping if you try to turn on burner. Removed front console and loosened and readjusted the valve to be level like the others. Retested and verified unit is lighting properly. Had builder verify proper function as well. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Arrived on site for Frost Build-up on back wall in FC. We gained access to the inside of unit and found ice built up on back wall of unit. We gained access to the FC evaporator and found a good frost pattern indicating no issues with defrost. We then check for any air leaks at the doors of unit and found that that cabinet was bowed.
We serviced a
WHIRLPOOL OVEN
Model MGR6775BDS19
Near Johnson City, TX 78636
Brandon
Job Details: 09/08/2021
"Arrived on site for customer complaint of upper and lower bake cycles not working, found failed ignitors, ordering ignitors.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Marble Falls, TX 78654
Cliff
Job Details: 09/08/2021
Arrived on site to diagnose a dishwasher that is not cycling. Found unit oversudsing causing flood switch to trip. Rinsed unit thoroughly and advised customer on findings. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Johnson City, TX 78636
Brandon
Job Details: 09/08/2021
"Arrived on site for customer complaint of grinding noise, found stripped wash later and hub, washplate will need to be cut off. ; ordrng 1 WPW10291577W10902814 (Washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS0
Near Marble Falls, TX 78654
Cliff
Job Details: 09/08/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in evaporator
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA02
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not closing normally. Upon inspection found the units hinge cap was missing on left door, ordering cap. Office to reschedule ; ordrng 2 12028505B (Hinge cap)s"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NB8C
Near Round Rock, TX 78664
Wesley
Job Details: 09/08/2021
Arrived onsite and did a field repair on the door switch to restore function.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78744
Jacob
Job Details: 09/08/2021
"Arrived onsite for unit not functioning from the control correctly. Customer stated that the unit has shut off 2 times and that the display didn?t work but could still push buttons. Did test the unit and found that the unit is working properly. Called tech line, suggested to change the control to fix the issue. Got sr#7731689116. Ordered parts. Office to reschedule ; ordrng 1 W11222116 (PCB ASSEMBLY) and 1 W11342846 (CONTROL)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for a gas leak , upon inspection could not find a apparent gas leak near stove, customer had worried it was near front door, customer will need to have certified gas company out and check all gas fixtures. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Arrived on site for washer making a noise while in use. We gained access to the gear case and found the belt loose and the gear case leaking oil. We removed and installed a new gear case and belt. We ran a calibration cycle and an automatic test cycle. The unit worked as designed with no unusual noise. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
"Arrived on site for 'Washer is not working, inside drum is completely off track' occupied unit. We gained access to the unit and found unit unbalanced. We adjusted the feet so unit is level. We the gained access to inside of unit and found the front right suspension rod unhooked. We hooked it back up and tested it. We found it is working as designed. We put unit though a calibration and found it making noise. We gained access to the gearcase and found that it is leaking oil. We ordered and new gearcase. .; ordrng 1 W11454741 (Gear case) and 1 WPW10006384 (Belt)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near The Hills, TX 78738
Leonardo
Job Details: 09/08/2021
Tested unit and found center valve getting stuck, causing gas leak. Will need to order center valve and center orifice holder. Spoke to safety and they recommended replacing both at the same time. Office to reschedule; ordrng 1 W10625853 (Holder) and 1 W11199023 (Valve) and 5 W10853046 (Bezel)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Lou
Job Details: 09/08/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the vent wax motor assembly and main control. Tested unit and it is operating as designed. Customer provided a video of a clicking noise that they continue to hear while unit is operating. I tested the unit again by filling the unit and then turning the drain pump on and I could hear the clicking noise. I removed the drain pump and found the chopper had broken off. Removed the debris from the drain pump area and retested and the unit is operating as designed with no further noises. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for range with yellow flames. Upon inspection I found all flames with a perfect cone and color. The customer showed me a video of the flames and said it has been intermittent. I found the customer to have a humidifier in the home and there are houses being built all around the home. I was not able to recreate any yellow flames at this time but I advised the customer about the affects of a humidifier and what humid air can do to the flames. The other possibility is contaminants traveling through the main gas lines due to contstruction in the area. No gas leaks deteced during time of service and the unit is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model RBS305PRS00
Near The Hills, TX 78738
Robert
Job Details: 09/08/2021
"Arrived on job for complaints of front glass broken and handle not starting on. Confirmed glass broken this is the counter weight for the door. Will need to replace glass, handle and screws to complete. ; ordrng 1 8302813 (door handle) and 1 8303314 (glass-door) and 2 WP4449746 (screw)s"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Waco, TX 76704
Jonathan M
Job Details: 09/08/2021
Arrived on site for a vent hose that was knocked off due to the washer bouncing around. Inspected in and work area. Reattached vent hose to the dryer and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/08/2021
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Tali W
Job Details: 09/08/2021
"Onsite for dishwasher not cleaning dishes. In diagnostics, found FAE2 vent wax motor electrical, F8E2 inlet water fill valve electrical. Ran multiple diag cycles. Unit turned off once mid cycle and didnt drain. Vent fan 140 ohms slight,y out of spec. Ordering vent assy and control. Returning with sump assy jic. Office to reschedule. ; ordrng 1 W11410063 (Control) and 1 W11410464 (OWI) and 1 W11414073 (Vent assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Bastrop, TX 78602
Matthew
Job Details: 09/08/2021
Arrived onsite to replace previously diagnosed parts. Replaced both rails. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78732
Robert
Job Details: 09/08/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78751
David Z
Job Details: 09/08/2021
"Arrived on site to follow up on built in refrigerator that was not making any ice. On arrival I found the units icemaker fill cup full of ice, and ice in the fill line as well. Found an air gap where the fill valve seats. I filled the cavity in the roof of the unit with permagum around the fill tube. I also replaced the icemaker to make sure it wasnt getting stuck on fill. Tested unit and verified a proper fill and harvest. I did not see any drips coming from a lazy valve. Unit working as designed, no water leaks found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB02
Near Whitney, TX 76692
Jonathan M
Job Details: 09/08/2021
Arrived on site for refrigerator that has unknown issues. Inspected unit and work area. The customer advised that the issue with the unit is that their evaporator keeps frosting over in the icemaker is somewhat bowed and broken. Confirmed the customers complaint and checked both thermistors. Both checked good. Checked the defrost bimetal and it showed closed. Attempted to force a defrost on the unit and found the heater would not turn on. Checked the icemaker and found the tray underneath it warped causing the issue and the icemaker partially broken due to it leaning at an angle ordering parts.; ordrng 1 WP12729123 (heater) and 1 WPW10300024 (icemaker) and 1 WPW10312691 (air-baffle)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
"Arrived on site to diagnose dishwasher with drain pump that isnt draining, upon arrival I removed the toe plate, I found that the drain pump is not operating properly, I drained out the water manually and removed and replaced the drain pump, the unit is now operating properly as designed, no leaks observed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78723
Jacob
Job Details: 09/08/2021
Arrived onsite for light switch getting stuck once again and the top bin would not slide out. Looked at the unit and saw that the switch got stuck. Was able to free the switch and light start working again. Looked at the top bin and noticed that the right side of the bin was some how pushed back behind the stopper. Re adjusted the top bin and now bin slides out easily. Let customer know to watch the door and be sure he is opening it directly from the middle and that the door is shutting all the way to stop the outside air from getting in and causing some of frost/freezing in the freezer. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Bastrop, TX 78602
Matthew
Job Details: 09/08/2021
Arrived onsite to replace previously diagnosed parts. Replaced valve. Tested all connections with liquid leak detector and tested unit. No leaks present at this time. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Arrived on site for Washer will not start due to power surge. We attempted to put unit into diagnostics mode unsuccessfully. We need a main control and UI to proceed which we did not have with us. We ordered UI and main control. Office to reschedule when we have eta on part.; ordrng 1 W11481108 (Control) and 1 W11447379 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78753
Scott
Job Details: 09/08/2021
Arrived on site for dryer not heating . Getting good voltage. At block . Checked tstats, element and fuse . All checked normal. Replaced control , still not heating . Ordering motor ; ordrng 1 W11086656 (Motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Austin, TX 78736
Luis
Job Details: 09/08/2021
Arrived on site for no cool in fresh food section. Fresh food section not defrosting ran diagnostics unit already in basic defrost setting diagnosed will need to follow service pointer W11329116C will order a new cover and control ; ordrng 1 W10887790 (Evaporator cover)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Austin, TX 78753
Scott
Job Details: 09/08/2021
Arrived on site for cook top melting burner . Ordering Burner harness and switches if needed . Call to set return ; ordrng 1 W11396691 (Cook top harnes) and 1 WP3148952 (Switch) and 1 WP3149400 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Johnson City, TX 78636
Brandon
Job Details: 09/08/2021
"Arrived on site for customer complaint of unit not cooling in either section l found compressor windings open, ordering compressor, filter drier, and coupler. Also found broken ice container, ordering ice container. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule) and 1 W11506635 (Ice container)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Tommy
Job Details: 09/08/2021
Arrived onsite for washer not spinning found actuator had slipped again found incorrect one sent out. Ordering new one. Office to reschedule upon arrival. Zip tide old one in for unit to be usable in the meantime.; ordrng 1 W10913953 (Actuator)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78702
Luis
Job Details: 09/08/2021
"Arrived on site for cooling complaint. Found unit not powering off removed drawer found damaged and broken wires on liner side of harness due to design and normal operation of unit
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Arrived onsite for unit sparking. Upon inspection inspected capacitor and diode. Found unit was tested with double cooking rack. Will cause sparking if used with out double cooking. Removed rack and tested several times. Unit heated each time without fail. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for refrigerator making knocking noise. Upon arrival I found the FC=5 RC=39. I ran diagnostics and could not recreate a knocking noise. After further inspection I found the water line in the rear of the unit would slap against the back wall and knock when the ice maker would fill. I secured the line with tape and tested the unit. I could not recreate any more knocking at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Aired on site to install new pads. We installed the new pads and realigned the door. The unit is working as designed. Jo complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78744
Leonardo
Job Details: 09/08/2021
"Arrived on site for install of previously diagnosed parts. Installed all new parts, job complete."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78733
Kevin
Job Details: 09/07/2021
"Arrived on site and found airflow is showing restricted on airflow meter, Took pictures. Dryer is heating properly. Removed vent hose from rear of dryer and airflow now shows good, Took pictures. Recommended to homeowner that a cleaning service clear the vent to the exterior of the home before the dryer is used again to prevent any further damage, documented with techline, job complete.7731680813"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Lakeway, TX 78738
Robert
Job Details: 09/07/2021
Arrived on job for complaints of temperature issues found ice on back wall and thermostat open.After replacement test operation.
We serviced a
KITCHENAID RANGE
Model KGRS505XWH05
Near Round Rock, TX 78665
David S
Job Details: 09/07/2021
Arrived on site for OVEN WILL NOT HEAT AFTER GAS WAS DISCONNECTED FOR FLOORING. We gained access to the back of the unit to check gas valve and found it to be in the on position. The we tested upper oven and it work as it should. We then tested the lower oven and found that it will not light. We performed a oms test at the lower oven ignitor and found that it was out of spec. ; ordrng 1 WP7432P143-60 (Lower bake igniter)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/07/2021
"Arrived on site to test unit for gas odor from cooktop, applied bubble solution on all possible leak points, found a leak on flex hose, put Teflon tape on treads, tested unit, no leaks detected job complete,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Seguin, TX 78155
Noah D
Job Details: 09/07/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the ice maker full of ice and not harvesting, replaced icemaker and tested unit. All functions retuned. Complete"