Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the issue is not with the unit making ice but with the unit not dispensing ice. He stated that he can hear the motor turning but the ice wont fall out. I tested the unit and did find a few cubes dropping but the Dispenser motor having a hard time pushing through the ice. I inspected the ice container and found pieces of melted plastic inside the ice container impeding the blades to continue to turn. Ordering the ice container and rescheduled the customer to 7/30. No parts were installed.; ordrng 1 WPW10558424 (Ice container)

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the refrigerator section seems to be somewhat cooling now, but it took three days for the unit to actually cool. He advised that his freezer section will not freeze items and that it took four days for a bottle of ice water to freeze. I checked the door gaskets and found the door gaskets were sealing properly. I did find gaps in the liner on both the refrigerator and freezer sections. I took temperature of the freezer section and found it at 30?F and dropped to 27?F within 15 minutes. I gained access to the compressor and took an amp draw off the compressor. I found the compressor hot to touch and pulling .8 A, I checked the suction tube from the condenser and found minimal heat coming from the condenser side indicating an inefficient compressor. Ordering sealed system parts and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 W10841140 (Clear silicone)"

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer explained that the unit will intermittently work and not work but that they are having a hard time getting the unit to start a cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I attempted to start a cycle 10 separate times and found the unit start every single time. I had the customer explain how they were starting the cycle and he advised that his wife is generally the one who does it, but he was unsure as to how she attempts to start the cycle. I called Whirlpool tech line and spoke to Butch SR# 7739553736. He advised that this model specifically has various sensitive controls where you need to press the start button and hold it until all the lights go across. He said that since I have not been able to replicate the issue, the problem would have to be with the way the customer is trying to start the unit. He advised to make no repairs at this time and to instruct the customer on how to start the cycle. I informed the husband on how to do that and the unit is working and operating as designed. Call complete."

"Arrived on site for a washing machine that is making noises during the drain and spin portion of the cycle. Inspected unit and work area. The customer advised that she does not know exactly whats happening, but that during the spin and drain, it makes a loud, grinding noise that you can hear outside. I ran the unit through an auto test and confirmed the sound when the unit was trying to slow down. I gained access underneath and found the cam, completely stripped due to overloading. I replaced the belt, cam, and actuator. I tested the unit and found the unit working and operating as designed with no abnormal noises present. Call complete. W11481722, W10721967, and WPW10006384."

Arrived on site to test unit for unit not washing. Test unit and found wash motor getting power but motor not working. Replaced sump and motor test unit and unit test good. No leaks present at this time. W11025157

"Arrived on site for a refrigerator that is only dispensing crushed ice. Inspected unit and work area. I did confirm the customers complaint, and found that the solenoid would not engage to dispense cubed ice. I went ahead, and replaced the solenoid and found debris inside of the old solenoid, causing the issue. I tested the unit after replacing the solenoid and found the unit dispensing, crushed and cubed ice as designed. Call complete. WPW10309866."

Arrived to a dryer making a squeaking sound at the cooling down cycle. Upon further inspection noticed the rollers were sticky on metal shafts and at fault. I had part#4392065 repair kit with me and repair rollers. Tested unit with towels and found no noise. Call complete

Arrived onsite for previously diagnosed parts. Installed the control board onto unit and ran unit in diagnostics mode. The dishwasher Completed the diagnostic cycle with no issues. The dishwasher is operating as designed and no water leaks detected during service. W11683652

"Arrived onsite for previously diagnosed parts. Installed the ui, paddles, shield, water shield on to the refrigerator and tested the unit. Water was working and the auger was turning during testing. Customer said that the unit had not made ice since I was last there. I ran the service test 57 and it had no error on the ice maker. Then I called for water and heard no water on the first time. The second time water went to the tray. Customer is going to call if no ice is in the bin tomorrow morning. The dual valve was very loud on the testing. WPW10486346 WPW10542708 W11636543 WPW10346924"

On arrival verified complaint of handle broken and hanging down. Found plastic of handle at screw mount is snapped. Replaced handle w11449263 and unit is now fully functional job complete. Installed w11449263

Arrived on site and replaced previously diagnosed retainer(WPW10400825) and ice bin gasket(WPW10347087). Unit now working as designed. Job complete.

"Arrived on site to test unit for no ice production, tested unit found ice maker is not responding to diagnostics, valve is activating and filling with water, replaced ice maker and tested,ice maker is now cycling advised customer that ice production resume in 24-48 hours, customer will monitor and if issue persists they will call us back at this time job complete installed W11646196"

On arrival verified complaint of not cooling correctly. Visual inspection shows major frost on evap cover but heater and fan are clear. Possible incorrect defrost timing. Customer also stated the control would randomly flash all four lights until button was pressed. Replaced control system and advised customer to defrost for 24 hrs. Replaced main control w11546690 job complete

"Arrived on site to inspect dryer not starting. Upon further inspection ran a test in consumer mode and the dryer would not run. Upon further inspection found the motor relay to be bad. Replaced the control and retested the unit. Unit is operating as designed. Upon service, found the washer underneath to have a kinked drain hose(photo). No water leaks observed during service. W11565020."

"Arrived to a refrigerator making knocking sounds per client. Found no failures in compressor, or both fans running. Upon further inspection noticed that the ice maker enamel is flaking in the ice maker and heater is not turning on. Found popping noises also coming from ice maker when it harvested. Ordering wpw10190965 ice maker. Rescheduled for the return visit on 7/26/224; ordrng 1 WPW10190965 (Icemaker)"

"Arrived on site inspect dryer not running. Upon further inspection, found that the dryer would run for about 10 seconds and then would stop tumbling. After a minute or so the dryer would start to tumble again on it own. I measured voltage at the terminal block and found that the unit was improperly wired (photos) Wiring needs to be corrected. If symptoms persist bring control and monitor. No parts installed"

"KUIX535HPS00 Arrived to install previously diagnosed and ordered parts. I found the sealed system flat and there was no remaining refrigerant to recover. I removed and replaced the compressor, evaporator, service port and non-dye drier and vacuumed. After verifying vacuum held, I charged with the MFG recommended refrigerant charge and tested. The unit started production and no leaks were observed during service."

"Arrived on site for refrigerator not dispensing water or making ice. On arrival found both gaskets broken at the bottom of the doors as well as door liner damage preventing any new door gasket from fitting into place. Also found large liner cracks for,inf in both compartments between the divider wall allowing air to flow between fc and rc. Found filter hosu8mg and valve also clogged and not allowing water to pass. Found lower rc corner of inner liner peeling off and exposing large amount of insulation. Called techline and reported findings and photos Sr#7739547953. Was instructed to order the following parts 8201700 epoxy kit, Wpl2159082 refrigerator gasket , wpl2159083 freezer gasket , wpw10190965 ice maker , w10408179 valve , wpw10121138 housing. Spoke with CS and will need office tor scheduled once part availability is known.; ordrng 1 8201700 (Epoxy kit) and 1 Wpl2159082 (Gasket) and 1 wpl2159083 (Gasket) and 1 wpw10190965 (Ice maker) and 1 w10408179 (Valve) and 1 wpw10121138 (Housing)"

"Arrived on site to inspect washer continuously draining and not running a cycle. Upon further inspection, found the relay to be stuck closed. Replaced control, recalibrated and then tested the unit. The unit is operating as designed. No leaks observed during service. W11603810"

"Arrived to a washer making squeaky sounds. On arrival customer stated unit had worked prior to military movers transporting washer but once installed unit wasnt working. Upon further inspection I found actuator shorted and stuck In place. Used a truck stock testin* actuator and found wiring was stretched out during move and causing short. Ordering part# w11643701 harness and will need to return with actuator w11481722, belt w11239857, and cam w10721967. Rescheduled customer for 07/25/24; ordrng 1 w11643701 (Wire harness)"

"Arrived to a top load washer with error f1e1. Arrival the only codes stored were f2e1 and f7e1. Ran agitation and spin cycle and found capacitor had failed as well as belt was melting around cam. ordering part#s W10721967, w10006384, w11162560. Rescheduled customer for 07/25/24 to complete repairs.; ordrng 1 W10721967 (Splutch) and 1 w10006384 (Belt) and 1 w11162560 (Capacitor)"

Arrived to a range with a defective left hinge . Replaced part # w10347464 hinge kit tested door product works as it designed call complete.

Arrived onsite for refrigerator not making ice. After speaking with the customer she stated it was making ice beautifully for a week after I replaced the icemaker. However after that week the icemaker stopped producing ice.i temped the freezer to be at 2 degrees. I ran thermistor test on all sensors and all tested good. I tested the VDC from the main control to the icemaker thermistor and it tested good. The icemaker was giving a E5 error again and wouldnt go into harvest by itself. I replaced the icemaker again. Call complete. INSTALLED W11658802 ICE MAKER. No water leaks present at time of service.

WDT730PAHZ0 Arrived to install previously diagnosed and ordered parts. I removed and replaced both the dispenser and heating element and tested within service test mode. All functions returned to the machine and it operated as designed. No leaks observed during service.

"WFES3530RS0 Arrived to inspect handle and glass issue. I found the glass intact and the handle posts had failed. I was unable to complete the repair, due to the left door trim piece missing and have ordered. ; ordrng 1 W10761018 (Trim, Door, L/H) and 1 W10761014 (Trim, Door, R/H)"

WFES3530RS0 Arrived to inspect handle issue. I found the mounting posts within the handle assembly had failed. I replaced the handle assembly and the door regained normal operation.

WRS331SDHM08 Arrived to install previously diagnosed and ordered parts. I installed the harness and main control and the machine started cling as designed and I verified the evaporator fan system operating as designed. No water connections to machine.

"Arrived on site to replace damaged door. I removed and replaced the rc door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install damaged door. Upon arrival, I removed and replaced the right RC door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site and replaced previously diagnosed upper hinge(W11176752) and bottom hinge(W11176753). Found hinges assisted with door closing tighter but not tight enough. Replaced inner door(W11346787) and unit is now working as designed but found door magnet housing is damaged and causing magnet to almost slip out of place. Recommend another inner door replacement. Office to reschedule. Requesting 2hrs on return visit. Thanks ; ordrng 1 W11346787 (Inner door)

"Arrived onsite and found unit operating with failed water connection to valve from filter housing. Removed , cleaned, lubricated and red connected. Unit is now operating leak free. All checks good. No parts used."

"Arrived on site to follow up on washer that was shaking badly. On arrival I found the basket ring was busted up and pieces were broken off and in the tub, along with tub Ring being disconnected from basket. Customer said the unit would walk over 2 feet. Suspension was already replaced, indicating either a basket issue / balance ring, or unit is being significantly overloaded / off balance. Ordering new basket, tub ring, suspension, and block. Basket need to be replaced, and whatever may have been damaged. Office to schedule. ; ordrng 1 W10554251 (Basket) and 1 WP389140 (Basket Block) and 1 WPW10531289 (Tub Ring) and 1 W11454741 (Gearcase)"

"Arrived on site to diagnose refrigerator not cooling in the RC, but freezer is good. Unit was unplugged at time of service. I did plug in the unit and observe. I did not hear the evap fan come on. Removed cover and found fan was bound /loose plug because once I adjusted the motor positioning and plugged it back in the fan fired up and started blowing as it should. Unit working as designed with no parts needed. Call completed."

"Arrived on site to diagnose oven that goes dead. Customer clarified that the issue is as follows - They will set the oven to a cook cycle. After 30 or so seconds the unit shuts off and goes black. Customer goes outside, and breaker is NOT tripped, but they reset it anyways and this powers the unit back on. When they do this, they can complete a bake cycle with no issues. Issue repeats the next time they use it. I could not duplicate the issue on my arrival, and I did get it to bake to 400. I called tech line, SR7739549858. I advised this feels like the breaker is internally tripping L1, but it's not throwing the switch. Unit wiring shows the oven light should still be on even with a dead console. Tech line concurs that this sounds like the breaker is tripping internally and cutting L1, but not throwing the switch. Advised to contact builder if issue repeats to have the breaker swapped out, otherwise if we return the unit MUST be in a failure state. No parts or repairs recommended at this time. Call completed."

"Arrived on site to follow up on refrigerator that was not cooling. On arrival unit was barely cool. I checked for dye from the previous SS repair, and found a good amount of dye on the sleeve previously installed. Pressure was low as well. Evacuated system and redid the lower solder on the sleeve. Vacuumed down and verified unit is no longer leaking from that spot. Vacuum held good and I lost no pressure. Charged to spec and turned on. Verified unit started cooling and compressor sounded healthy. I did notice that the compressor and evap fan would shut off very quickly after powering on. Advised maintenance to keep an eye on the unit and follow up if there are any other issues. No parts used. Call completed."

"Arrived on site for microwave turning off, last tech found bad fan and control. Removed from over range. Replaced fan motor and control. Reassembled and verified operation. Call complete. W11552018, W11441128"

Arrived on site for washer not drying. Customer speak Spanish. Says it will fill but then just stop. Ran diagnostics and found no errors. All components pass test. Ran and advised customer the unit will have a delay before it starts the cycle. Found the front leveling leg needed adjustment. Set foot down to level. And then fill up more if need be. Call complete.

"Arrived on site to diagnose cooktop with front left burner not igniting easy, and front right burner being excessively high. Examined unit and checked orifices and found orifices for those burners do not match the chart per the service manual, and also had a service pointer out (W11438074) to order the correct orifice kit. Ordered conversion kit to be used on FL and FL dual stage burners. Return visit set for 7/25. Must be after 10am. ; ordrng 1 W11502161 (Conversion Kit)"

Arrived onsite to replace previously diagnosed parts. I replaced the lower harness and tested the machine. Machine is operating as designed. No water leaks present at the time of service. Call complete. INSTALLED W11643701 HARNESS.

Arrived onsite for dishwasher not washing. Upon arrival I found F4E3 and F7E1 error codes. I found the pump not running with 120 VAC to it. I replaced the pump and motor. The unit is now washing and draining as designed. No water leaks present at time of service. Call complete. INSTALLED W11613570 PUMP&MOTOR.

"KOCE500EWH22 Arrived on site for heating element sagging. Upon arrival, the microwave heating element was sagging due to supporter being compromised. Replaced W11724411 support. Tested unit and now unit is functioning as designed."

"WED4815EW1 Arrived on site for unit not powering on. Upon arrival, checked line power starting at terminal block and found L1 to L2 to have 92V. Customer plugged cord in halfway and ran as normal. Customer has a receptacle issue. Customer will have issue taken care of. Unit is functioning as designed. No parts replaced"

"WDF330PAHS3 Arrived on site for unit not working. Upon arrival, ran consumer cycle and found wash motor was energizing but not running. Proceeded to replace W11025157 was motor assy. Ran diagnostics and found no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site and replaced previously diagnosed compressor(W11547313), access valve(W11506635) and filter drier(WPW10143759). Charged system to specs with 5oz of r600a. Unit now working as designed. No leaks detected. Job complete."

"Arrived on site for oven door stuck locked. Upon arrival, unit was power cycled and there is no change. Opened door manually. Latch is stuck on locked position. Need to order control and latch. Office to reschedule ; ordrng 1 W11649136 (Control) and 1 W11686858 (Latch)"

"Arrived on site to replace control and console board due to lights not activating during door opening meaning relay didnt open. Replaced console, and control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11492283 W11620692"

"Arrived on site for not cooling. Upon arrival,customer states that the temperatures are actually good since last visit. That the problem the are having is that the freezer door is not opening or closing correctly. Found tracks are not installed correctly. Reset slides and tracks. Door now opens and closes correctly. Job complete"

Arrived on site to install previously ordered parts. Replaced drum W10508188 and right panel W11233548. Test unit and is operas designed. Job complete

"Arrived on site for hot in both boxes. Upon arrival, inspected unit and is powering on but not cooling. Found start device is clicking but compressor is not operating, after about 30 seconds it clicks off. Need to order sealed system repair. Ordering compressor, access valve and dye drier.office to reschedule ; ordrng 1 W10309994 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site for not cooling. Upon arrival,inspected unit and freezer is good but RC is not cold enough. Found there is no airflow through rc tower. Ran a damper control test and still no air flow. Found evaporator fan is not operating. Replaced evaporator motor W11224591. Test unit and fan now operates. Unit is operating as designed. Job complete"

"Apartment # 1226 Arrived on site for door not sealing, upon arrival,inspected unit and found doors are sealing, but there is condensation build up. Found condensation at top 6 of center mullion. Cleared off all condensation. Disconnected condenser fan. Ran unit for about 15 minutes. Can feel entire center mullion heat up except top portion that is building condensation. Contacted Techline for assistance. Spoke with Robert. Explained findings to tech and sent in requested picture of condensation. There is no repair that can be made at this time. Call will be sent for review. SR# 7739544474"

"Arrived on site to test unit for F5E2, tested unit found error present, ran diagnostics found latch clicking, replaced latch and tested, unit is now running as designed, no leaks detected job complete installed W11565030"

"Arrived on site to test unit for frost, tested unit found frost in FC top left corner, inspected and found gasket not sealing properly causing warm air penetration, removed frost and formed gasket using heat gun, gaskets are now sealing properly, unit is running as designed, job complete no parts installed"

"Arrived on site to test unit for not heating. Upon arrival customer stated unit is heating but clothes take multiple cycles to dry. Ran a vent test and found unit has poor airflow. Advised customer to hire a company to clean out the dryer vent in order to restore proper operation to the dryer. Unit should also not be used in the mean time due to risk of shorting out sensors. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for F0E7 load detected while running clean washer cycle error code. Confirmed stored error code in diagnostics, ran a diagnostic cycle, all components are properly engaging with no irregularities. Advised customer to run a clean washer cycle everytime that message appears. If clean washer cycle is not ran but a regular load is, the washer will start acting erratic. If callback occurs recommend replacing the control. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for a dishwasher that is not starting a circle. Inspected unit and work area. The customer advise the unit seems like its gonna start and then flashes and beeps at them. Around the unit three diagnostics and found an F7 E2 (variable speed wash motor failure) error code. I tested the unit and confirmed the wash motor would not run. I went to replace the wash motor and found the wash motor was incorrect and the box. Re-ordering the wash motor and rescheduled the customer to 7/26. No parts were installed.; ordrng 1 W11460946 (Wash motor)

"Arrived on site to replace previously diagnosed parts. Extracted screw shafts and installed new screws (W11438978) X2, unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced tub (W11409866) and transferred allparts, tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for broken grate. Upon arrival customer showed me area of damage, grate is warped. Replaced burner grate (W11380124) and tested, unit is now functioning as designed, job complete."

"Arrived on site for a range that is not heating properly. Inspected unit and work area. The customer advised that the unit will not get above 130?F around the unit and they cant get the interior light to turn off. I ran the unit through diagnostics and found no stored error codes. I tested both the bake and broil elements and found them heating and operating as designed. I tested the light and found the light turning on and off in diagnostics but found that it would not turn off in regular consumer mode. I ran the unit on a 350?F bake cycle and found that the unit got up to 150?, but then stalled and was not heating properly. I spoke to SW, and was advised that the issue would have to be something electronic. I was advised to order the console and return with the control. ordering the consul in the office will need to reschedule the customer due to limited parts availability. ; ordrng 1 W10915661 (Console)"

Arrived on site to test unit for no ice production. Found no water to reservoir. Removed filter and water started to flow as designed. Unit completed diagnostics with no issues. Advised customer filter does need to be replaced for water restriction. No leaks detected at this time. No parts replaced at this time. Job complete.

Arrived on site for ice maker not making a lot of or not making ice . Ran diagnostics couldnt get IM to harvest. Not getting any led light on optical sensor . Followed service pointer W11660066. Ordering optics . Too late to call Techline line . Set return . 7/26 . No parts installed ; ordrng 1 W11629974 (Emitter board)

"Arrived on site for water dripping from dispenser . Every time water is dispensed water is dripping from dispenser tip. Redid all connections and adjusted dispenser tip under ui. Removed filter and no dripping. When filter is in place , Got it down to just a few drips . Ordering filter head . No parts installed. Set return 7/26; ordrng 1 W11162041 (Filter head)"

Arrived on site to test unit for unit not washing. Testing and found unit filling with water but no water circulating. Found wash motor getting power but not coming on. Replaced sump and motor test unit and unit test good job complete. W11613480

Arrived onsite and found unit operating with failed ice production. Found facia broken door fallen off. Returning with facia. Also cleared frozen fill spout. Unit runs fine in diagnostics. No parts used. ; ordrng 1 W11637688 (Facia)

"Arrived on site for wall oven tripping breaker . Ran diagnostics got 9-0 error code . Elecectrican replaced breaker . Deleted error codes . Ran preheat . All checked normal. No tripping ,no new error code. No parts installed . Job complete"

"Arrived onsite and replaced broken knob and burner head. Unit is now set up and operating as designed. All checks good. W11620567, W11475513"

"Arrived onsite and found unit nuissance tripping afci/gfci breaker. Not tripping during test with outlet tester. Correct voltage and polarity. Advised customer that the afci;gfci breaker is not compatible with the design of the washer and its possible that a new breaker of the same design may not trip as often but compatibility calls for non afci, gfci breakers. No parts."

Arrived on site to test unit for unit over sudsing. Test unit and found unit has to many suds even when no soap. Turned in in to fill up and drain unit multiple times to get rid of old soap. Advised customer to run hot water at the sink to help the unit get hot water faster. Also advised customer to use normal cycle. Job complete no leaks present at this time. NO PARTS USED.

Arrived on site to test unit for no power. Test outlet and outlet getting 120v. Checked connection at junction box and found black wire going to the unit is loose from black wire coming in with voltage. Secured connection test unit and unit test good job complete. NO PARTS USED.

"Arrived on site to test unit for lights not working, tested unit found only a couple of lights working, replaced all aLED lights per service pointer and tested unit is now running as designed, no leaks detected job complete installed 4 kits of W11632139"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the tub and tested the unit. I found the unit work and operate as designed with no leaks present during operation. Call complete. W11409866

"Arrived on site for a range that is getting really hot when the oven is used. Inspected unit and work area. The customer explained that the cooktop on the left-hand side specifically is getting really hot whenever that she uses the oven and it is hot enough to wear. It almost burns her. I did advise the customer that on the left-hand side of the cooktop, is where the oven vent out through and can cause this issue. I referenced service pointer W11544031 for surface temperature limits and showed her that this will happen especially if she uses the oven for extended periods of time. I did advise her that it will not affect the functionality of the machine, but to be careful around that venting area when in use. The unit is working and operating as design. Call complete. No parts were installed."

On arrival verified complaint of not cooling. On arrival unit is currently cooling. Both FC product temp (0) and RC (37) are correct. No signs of frost or excess moisture. Fc evap had full frost pattern. All fans are working and no clicking sound could be heard. Unit is currently working as designed. No leaks detected during service and no parts installed. Job complete.

"Arrived on site for a dishwasher that is flashing an error code while in use. Inspected unit and work area. The customer advise. The unit has been flashing an F6 E1 (UI cannot hear the ACU) error code when the unit is in use. The customer also advised that the water at his house has been shut off from the city due to work on a water line. I ran into into diagnostics and confirmed that error code. The customer also explained that the screen top of the user interface is not secured and is allowing water to accumulate in the user interface area. He was able to pull back the top of the consul, indicating an issue. I went ahead and replaced the user interface, control, and console. Due to no water supply, I was unable to run the unit for a diagnostic check, but did find the unit was turning on and operational. Advise the customer to contact us back if any other issues persist. Call complete. W11460962, W11460908, and W11506011."

"Arrived on site to install damaged door. Upon arrival, I removed and replaced the right RC door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

On arrival verified complaint of no connecting to WiFi. Console stalls out attempting to connect to WiFi. Using Mw or Ov causes Conley to have a power loss error but no actual power loss. Recommend replacing console for these issues. Ordering W11600321 console SS. Reschedule for 7/29 ; ordrng 1 WP4449751 (Oven thrmst-fix) and 1 W11600321 (Console SS) and 1 W11568584 (Mw thrmst-fix)

"Arrived on site to diagnose refrigerator that has condensation in multiple places. Customer showed me that the vertical mullion and the mullion above the pull out middle drawer had a lot of condensation in them. I measured the humidity in the room and found it sits between 63 - 71%. The unit is in a utility room with a vent that does not directly blow on it, and is about 3 or so feet from the garage door. Called tech line who advised to turn on the mullion heaters to 100%, and turn off sensor mode. I set mullion heaters to 100% on, and advised that the conditions of this room are more humid than the other fridge in the house, which was at 60% or less humidity. Mullion heaters being on should fully resolve issues. No parts needed. Call completed."

"Arrived onsite for front panel with a dent. On inspection the dent was on the very far left side. Installed a new panel onto the unit. I tested the burners and 4 out of 6 had issues igniting, adjusted all the burners and now they are igniting on the 2 to 3 spark. The cooktop is operating as designed and no gas leaks detected during service. W11634759"

"Spoke to TL 7739542549. Advised of RF LF and LRburners no longer operating after replacing LF valve 2x and holder orifice. Unit was converted to LP. Advised to order all gas parts for possible debris in gas lines as well as possible bad regulator. Ordering regulator W11590292, gas-tubing W11628651, manifold assy incl valves W11509597, LR orifice tubing W11590060, RR tubing W11590248, LF tubing W11590058, RF tubing W11590059, and conversion spuds W11620555 office to reschedule due to parts availability. Will need to verifiy supply flow as well. ; ordrng 1 W11590292 (Regulator) and 1 W11628651 (Gas-tubing) and 1 W11509597 (Manifold assy) and 1 W11590060 (LR orifice tubing) and 1 W11590248 (RR orifice tubing) and 1 W11590058 (LF orifice tubing) and 1 W11590059 (RF orifice tubing) and 1 W11620555 (Conversion kit)"

On arrival verified complaint of leaking water. Found drain hose was sitting on the floor. Put drain hose back in pipe and secured with zip tie as best I could. Drain and water lines are far apart. Advised customer of improper install and potential of drain hose coming back out. Pictures are in quick pics and customer signed the water and improper install waivers. Ran diag mode and filled with water. Confirmed no water is leaking anymore. Ran all components and unit is working correctly job complete no parts installed.

Arrived on site for a range that has no power. Inspected unit and work area. The customer advise that the cooktop works but that the control does not power on. He has check to make sure that there is voltage going to the unit. I did confirm the customers complaint and found proper voltage and polarity. I replaced the control and tested the unit. I found the unit power on and activate both bake and broil elements. The unit is now working and operating as designed. Call complete. W11620481.

Arrived onsite to replace previously diagnosed parts. I replaced the door handle and the right hand door gasket. After replacing the door gasket I used my heat gun to smooth out the wrinkles to ensure a good seal. The door gasket is sealing and the handle is snug. Call complete. INSTALLED W10830274 GASKET AND W11045125 HANDLE.

Arrived onsite and found unit operating with failed ice production. Found frozen fill spout. Thawed fill spout to repair. Found slow ice production. No errors. Ran 57 and 45 and found base functions operating as designed. All checks good. Advised customer on findings. No parts

Arrived on site to test unit for little/no ice. Found no stored error codes. Ice maker completed harvest. Ice maker fan engaging. Ice maker filled properly. Found control not reading ice level sensors proper. Recommend control and pressure regulator with line kit. No parts replaced at this time. Scheduled for 07/24. ; ordrng 1 W11224256 (Control) and 1 W10786952 (Pressure valve) and 1 8212547RP (Line kit)

"Arrived to a range with defective side trim. Replaced part #s w10761018 door trim left wp355214 two screws , w10761014 door trim right tested product range door works as its designed.cal complete"

"Arrived on site to replace previously diagnosed part. Replaced main harness (W11568999) and tested unit, bake element is now receiving 240V and pulling 10.4 amps. Unit is now running as designed, job complete."

Arrived on site to test unit for unit leaking from left front of the unit. Test unit and found unit is not leveled and leaning left and that where customer said water was coming from. Leveled unit and removed front door panel and started unit to test for any leaks. Ran unit for 20-30 minutes no leaks present at this time. Job complete. NO PARTS USED.

"Arrived on site to test unit for unit giving F8E0 error code slow speed fan. Test unit and found blower locked up not turning correctly. Also found F1E1 appliance manager error, replaced blower and control board test unit by heating to 350? after replaced both parts. Unit pre heated to 350? no error codes found. Job complete. W11598119. W11261167"

"Arrived on site to inspect not for not filling with enough water and clothes coming out dry. Upon closer inspection found calcium build up on hot water valve replaced housing assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11627513"

Arrived on site to inspect unit for not igniting burners. Upon closer inspection found terminal wires at front right burner had shorted need to order burner and harness. Rescheduled for 7/29 NO PARTS USED; ordrng 1 W11596058 (Right harness cooktop) and 1 W11047722 (Front right burner) and 1 WP3149400 (Infinite switch front right burner)

Arrived on site to inspect unit for broken door gasket. Upon closer inspection found gasket ripping apart found gasket brought was mismatching color asked customer whether she would be fine with mismatched door gaskets. Customer requested to order correct parts. Will need to order gaskets and return. Rescheduled for 7/29; ordrng 2 W10830162 (GREY GASKET)s and 1 W11556926 (Icemaker) and 1 W11024089 (Fan motor) and 1 W11524655 (Valve)

"Arrived on site to inspect unit for not spinning. Upon arrival found units stuck on spin cycle. Placed unit into diagnostic cycle during agitating unit just buzzed didnt actually spin wash plate. Found gearcase slipped up causing unit to not shift or engage properly. Replaced gearcase, tested unit, still heard buzzing inspected capacitor again unit checks out but found wire loose will need to order harness and return. Rescheduled for 7/25 USEDW11454372; ordrng 1 W11665968 (Hadness)"

"Arrived on site to replace actuator with correct actuator. Error codes f7e7, f7e6, f7e1 present. Cleared codes replaced actuator, tested unit, unit through error f7e1 again. Replaced control, tested unit, unit ran through diagnostic cycle as designed. No leaks present at this time. Job complete. USED W11567712 W11481722"

"Arrived on site to inspect unit for gas leak.used bubble solution to inspect various connection points of gas line, pictures included. Found no visible signs of gas leak. Waited 10 minutes to see if any type of gas smell was coming from unit. Confirmed burners igniting and burning correctly, picture included. Confirmed bake element was igniting all orifice holes and operating correctly, picture included. Slight smell wen bake first started, vent fan on speed one dissipated smell within 30 seconds as vent is designed to do and the slight smell is completely normal at beginning of cycle whether it be burners or bake a slight smell will be present which is why vents are required by code. No leaks present at this time. Job complete. NO PARTS USED."

"WCG55US0HS05 Arrived on site for gas smell and cooktop not igniting. Upon arrival, found no voltage present on the designated outlet (photo attached). Customer stated the gas smell is present because spark module was not igniting. Ran extension cord to a working outlet and now unit is functioning as designed. Spoke with Lucretia from Safety SR# 7739515827 to document issue. No parts replaced"

"WTW500CMW0 Arrived on site for unit slowly filling. Upon arrival, customer stated the unit never filled with water. Proceeded to test water from the home and has good pressure. Proceeded to replace W11627513 water valve assy. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to inspect ice maker not producing ice. Upon initial inspection found the water supply to be fairly weak. I removed the water filter and observed the water flow. I was able to reestablish the water flow to its normal operation after removing filter. I continued to monitor the functions of the ice machine. All functions are operating as designed. I advised the customer to monitor the iceproduction for the next 2 days before installing a new filter. I advised that if the new filter continues to restrict water flow, then advised customer to call back. No water leaks observed during service. No parts used"

Arrived on site for ice machine that has stopped producing ice. Upon initial inspection found that the drain cap was loose. I tightened the cap so I could proceed with diagnostics. I placed the unit into diagnostics and ran through all functions. All functions tested good. Placed unit in consumer mode and ran a test cycle. Monitored all functions throughout the test cycle and all functions are operating without issues and unit made its first batch of ice. Customer will monitor production for 24 to 48hr. No water leaked observed during service. No parts used.

Arrived on site to inspect dishwasher with error code F8E4. Upon further inspection found some water in the drip tray. Proceeded to run a test to find source of water overflow. Could not replicate to overflow. No damage to seals or tub observed. Upon further inspection found the drain hose installed without a high loop. Instructed customer on proper detergent use. If problem persists we will need to gain access to the whole exterior of the machine. In the current state the unit in sitting below the floor level snd cannot be removed without altering the hardwood floor. Unit would have to made accessible if return visit is required. No water leaked observed during service. No parts used.