We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/16/2023
"Arrived on site to test unit for gas smell, customer stated that when they use oven they are getting excessive gas smell, exposed burner and tested unit, glow igniter is activating properly but when igniting gas only one side is igniting, inspected oxygen mixture valve and found it open all the way causing incorrect mixture, closed valve to 1/4 and tested, both side are now firing properly and minimal gas is escaping, advised customer that this is a gas oven and some residual gas does escape, running exhaust vent when unit is in use will help eliminating smell, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC02
Near Austin, TX 78753
Kimo
Job Details: 08/15/2023
Arrived onsite for a washer that is not draining properly. Upon inspection I found F9e1 (slow drain) code stored. I checked the drain pump filter and found that it was restricted I cleaned it and ran the drain pump several times and found that it drained out the water from the unit every time. No leaks found at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buchanan Dam, TX 78609
Paul
Job Details: 08/15/2023
"Arrived onsite for a washer with the lid not locking and making a clicking noise. I found the lock solenoid reading out of range and the strike broken. I found the sensing light just blinking when the unit is powered on but none of the other selections will respond. I found the drain pump showing 20 ohms from the control. I replaced the latch and strike but the sensing light still just blinks. The strike screws were stripped and need to be replaced and possibly one or both controls. Ordering W11391560 control panel, W11481116 encoder control, & W11513246 main control. Office to RS.; ordrng 1 W11391560 (Control panel) and 1 W11481116 (Encoder control) and 1 W11513246 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Elgin, TX 78621
Matthew
Job Details: 08/15/2023
Arrived onsite for unit not cooling upon arrival inspected unit. Unit room temp in both sections. Found no frost pattern. Inspected compressor compartment and compressor pulling 7 amps. Compressor extremely hot. Found condenser fan not operating. Did verify 120 vac to fan. Appears fan was not functioning causing the compressor to overheat and burnout. Ordering sealed system 2 hr. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 Wpw10143759 (UV dryer) and 1 W11506635 (Access valve) and 1 W11578915 (Condenser motor) and 1 2hr (2hr)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78132
Andrew
Job Details: 08/15/2023
Arrived on site to test unit for not responding. Found unit was full of water and a down comforter. Removed comforter and found drain pump connection was broken. Corrected harness and unit now working as designed. Advised against loading with excessively large items and minimize items that tend to retain more water. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/15/2023
Arrived on site to replace previously diagnosed harness. Found male coupler between regulator and gas line was not pipe doped and source of gas smell/leak. Removed coupler and applied pipe dope. Unit no longer leaking. Found harness was not needed as issue was black wire was not secure in molex from extension. Replaced harness anyway and unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Marcos, TX 78666
Andrew
Job Details: 08/15/2023
Arrived on site to replace previously diagnosed compressor. Found compressor was missing a rubber seal on low side tube causing oil to leak out. Needing new compressor. Office to reschedule. ; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near New Braunfels, TX 78130
Andrew
Job Details: 08/15/2023
Ordered incorrect part. Office to reschedule. ; ordrng 1 W10761014 (RH trim) and 1 W10761018 (LH trim)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Clifton, TX 76634
Jonathan M
Job Details: 08/15/2023
"On site for a cooktop that is still having issues lighting the front left burner. Inspected unit and work area. The customer advised that the last repair seem to work for about four or five days before it stopped working again. They advised that when they cook on that burner, and the burner itself is really hot, that sometimes the unit will ignite again, but they are having to manually light that burner when they use it. Disassembled the unit and found all connections were good. I called Whirlpool Techline and spoke to Andrew SR# 7737094377. He had me go through a couple checks and advised that the issue would be with the spark module. Replaced the spark module and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Kyle, TX 78640
Joe Z
Job Details: 08/15/2023
"Arrived on site for not cooling. Upon arrival, unit is hot in both boxes. Condenser fan and evaporator fan are both operating correctly. Compressor is running and pulling .31 amps. Inspected evaporator and there is zero frost. Need to have sealed system repair. Ordering compressor, Uv drier, access valve, nitrogen, R600 kit, 2 hour weigh. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for popping noise, customer stated that it was arcing out in the terminal block, after he inspected it he found that the power cord was loose, he replaced cord but unit did not power on, inspected all wires and found everything connected properly, but no incoming voltage, checked breaker and found it tripped, reset and tested, unit is now running as designed, job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Taylor, TX 76574
Lou
Job Details: 08/15/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested airflow using my vent test kit and found the vents need to be checked/cleaned. I removed the rear panel and inspected the element, cutoffs, fuse and thermostat and found the top cutoff and element open. I removed and replaced both and retested and unit is operated as designed. I recommended the customer have someone check the vents and have them cleaned. No lint observed within the unit during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for not dispensing water, tested unit found water is dispensing but very slow, not that unit does not have a filter installed, customer provided filter and I installed it, water is now flowing properly, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near New Braunfels, TX 78132
Andrew
Job Details: 08/15/2023
Arrived on site and replaced previously diagnosed blower wheel. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Austin, TX 78721
Scott
Job Details: 08/15/2023
Arrived on site for center burner not lighting . Found burner was not properly installed to range top. Repositioned orifice holder . Burner is lighting properly . No gas leaks detected at this time . Job complete
We serviced a
WHIRLPOOL FREEZER
Model wrs325sdhz08
Near Elgin, TX 78621
Matthew
Job Details: 08/15/2023
Arrived onsite for freezer freezing up and frosting. Upon arrival inspected unit. Found frost buildup around ice chute and door area. Found upper part of freezer door gasket not making good contact with cabinet. Used heat gun and Molded gasket to fit to frame. No more air gaps. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 08/15/2023
Arrived on site for refrigerator needing previously diagnosed harness and rc evap fan asm. Upon arrival reconfirmed failure and installed parts. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kyle, TX 78640
Leonardo
Job Details: 08/15/2023
Arrived on site to test unit for it draining. Test unit and found bad drain motor and damaged drain hoses. Replaced drain motor and hoses test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Temple, TX 76502
Tyler
Job Details: 08/15/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found large ice build up indicating a defrost issue in fc. Replaced evap thermistor, ui control as well as hv control. Informed customer to give unit 24 hrs to stabilize temps after giving unit a 24 hr defrost with doors open call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Waco, TX 76711
Jonathan M
Job Details: 08/15/2023
"I dont say for a refrigerator that is still making noise. Inspected unit and work area. The customer advised at the unit has been better, but that it still makes a buzzing sound occasionally in use. The customer showed me a video of what was going on. Checked behind the compressor area and did find one refrigerant line that was touching up against the drip tray. Added sound pads to the refrigerant line as well as the compressor and surrounding areas. Once the compressor did kick on, the customer advised that the compressor sound, he was hearing was the sound That the unit was making but that sometimes it sounded a little louder. I did explain to the customer that the compressor sound was normal. I called Whirlpool Techline and spoke to Robert SR# 7737102484. He advised that based on everything that had been done that there is nothing else we could do to alleviate the sound, and that the compressor noise is normal with these newer units. He advised that he will document file and to make no further repair. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Buda, TX 78610
Joe Z
Job Details: 08/15/2023
"Arrived on site for unit not powering on, upon arrival test polarity and is correct. Accessed control for testing. Am getting 123 at control. Removed console for testing. Am only getting 1 Mv from control to console. Need to replace control. Replaced control W11549931. Test unit and is now operating as designed. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Driftwood, TX 78619
Luis
Job Details: 08/15/2023
"#2355Arrived on site for water leaking in fresh food section. Found obstruction in drain,cleared obstruction from drain checked water flow in drain good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/15/2023
"Arrived onsite for previously Diagnosed parts. Installed the burners,caps and knobs. Have to come back with the dual burner valve to fix a issue of to muck air getting inject into the valve when you first turn it on. The screw broke on the right front orifice holder, ordering all the parts to completely the job. Office to reschedule when all parts are in. No gas leaks detected during service.; ordrng 1 W10594405 (Right front holder) and 2 W10758282 (Screw)s and 1 W11246817 (Dual valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bertram, TX 78605
Paul
Job Details: 08/15/2023
Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the push to start switch and tested the dryer. All functions are working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Burnet, TX 78611
Paul
Job Details: 08/15/2023
Arrived onsite for a washer that is still leaking from the top or front of the washer. I tested the washer in diagnostics and inspected all water related parts finding nothing leaking. I visually inspected the unit and found a water trail running down the front of the tub under the fabric softener dispenser. I removed the top to inspect the tub ring and found an ankle sock in the tub ring stopping up the water holes. I removed the sock. I called techline and spoke with Brandon SR# 7737094581 giving him my findings. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS02
Near Bertram, TX 78605
Paul
Job Details: 08/15/2023
Arrived onsite for a refrigerator that is not producing ice properly. The customer stated its taken a week to fill the RC icemaker bucket and they have not been using the ice from that bucket. I found an E2 stored error. I tested temps and the FC was at 0 degrees and the ice box was at 8 degrees and still dropping. I tested the bin sensors and thermistors finding them good. I ran a harvest and found the icemaker motor stopping and starting sometimes with voltage to it. The icemaker filled properly. The icemaker needs to be replaced. Ordering W11658802 icemaker. Office to RS.; ordrng 1 W11658802 (Icemaker)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 08/15/2023
Arrived on site for unit not powering on. Upon arrival inspected unit and got correct voltage at thermal fuse. Found thermal fuse is OL. Need to replace thermal fuse. Replaced thermal fuse W11204568. Unit now powers on. Test unit and confirm blower is good. Preheated oven to 350. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Leonardo
Job Details: 08/15/2023
Arrived on site no answer at the door. Called customer and she said she needed to reschedule. Office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78730
Vincent
Job Details: 08/15/2023
"Arrived on site for ice-machine, inspected unit and work area. Installed bin thermistor ordered and tested, unit is operas designed at this time. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Marcos, TX 78666
Andrew
Job Details: 08/15/2023
Arrived on site to test unit for noise. Found when ice maker is filling valve is making excessive noise. Recommend installing pressure regulator and hose kit. Also would be replacing valve. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Hose kit)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Manor, TX 78653
Matthew
Job Details: 08/15/2023
Arrived onsite for circuit breaker tripping and element not working. Upon arrival confirmed with customer and no breakers have tripped. Customer showed issue and found that what the customer was experiencing was the element cycling due to temperature limitations. Customer expected burner to be running constantly. Notified customer that unit is cycling and functioning properly. Customer is used to gas ranges and is adjusting to electric. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near New Braunfels, TX 78130
Andrew
Job Details: 08/15/2023
xArrived on site and replaced previously diagnosed in line filter board. Control now receiving proper voltage but display still not working. Installed original control and display with no positive results. Spoke with Techline and recommend replacing control and display together again. Office to reschedule. SR#7737093939; ordrng 1 W11342846 (Control) and 1 W11333816 (Display board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Holland, TX 76534
Tyler
Job Details: 08/15/2023
Arrived on site for dishwasher not cleaning the dishes. Upon arrival entered diagnostics and found F4 E3. after further testing I found wash motor receiving 120 V but not kicking on. I then replace the wash motor and reassembled and tested unit for 20 minutes. Found no leaks and unit washing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Meridian, TX 76665
Jonathan M
Job Details: 08/15/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, access valve, and dryer and charge the system up with nitrogen. Could not detect any leaks or pressure drops. I vacuumed down the unit to -3 psi and found pressures hold. Charge the unit up with 56 g of R600 and found the unit cooling and operating as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS20
Near Lakeway, TX 78734
Scott
Job Details: 08/15/2023
Arrived on site for wall oven emitting electrical burn smell. Found only will smell after microwave is used . Ordering mag and inverter and wave guide covers . Call to set return . ; ordrng 1 W11578959 (Mag) and 1 W11578579 (Inverter) and 1 W11344874 (Cooling fan) and 2 W10915651s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78757
Vincent
Job Details: 08/15/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator freezing in the RC. Retrieved temps in RC 20? and FC 11?. Called techline and spoke to JOE SR#7737099150 and we tested the thermistors from the control RC 30? and FC 12?, based on test the RC thermistor needs to be replaced. Freezer frost looked okay but based on the temperature and in the FC will need a sealed system repair. Office to waive for 2hr sealed system repair.; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 WP12791416 (Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Manor, TX 78653
Wesley
Job Details: 08/15/2023
Arrived onsite and found unit with ongoing issues with temp control related to the freezer not sealing well. Humidity control not on at time of service. Unit freezer door out of time on the right.Ordering glides. Advised customer on findings and use and care principles and advised that the glides needed to be replaced to restore normal function. Called techline and reported findings to Adrian. Sr#7737101348; ordrng 2 WP13055901 (Glides)s and 1 Rivetgun (Rivet gun)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2023
"Arrived on site for refrigerator not making ice, upon arrival confirmed failure and found e2 error in test 56. Verified unit was getting 12.78dcv from p7 connector on hv control. Will need office to reschedule once availability of ice maker is known. Ordering W11658802 ice maker, W11224256 hv control. ; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Hv control)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78724
Wesley
Job Details: 08/15/2023
Arrived onsite for center burner not working properly and determined unit center burner gas ports clogged with grease. Disassembled and cleaned. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Braunfels, TX 78130
Andrew
Job Details: 08/15/2023
Arrived on site to test unit for not completing cycles. Tan diagnostics with no issues. Unit goes directly from sense to done. Spoke with Techline and recommended replacing lower harness and actuator. Scheduled for 8-22. Customer wants sooner date if possible. SR#7737100102; ordrng 1 W11569161 (Lower harness)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Andice, TX 78628
Maurice R
Job Details: 08/15/2023
Arrived onsite for cooktop flames to large. On inspection found that the dual burners were the units that were having the issue. The LF burner the simmer flame was to high. I adjust the burner head and I adjust the simmer flame. The RF burner I just adjusted the burner head. The unit is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Georgetown, TX 78633
David Z
Job Details: 08/15/2023
Arrived on site to replace light socket to resolve unit tripping breaker. Replaced bulb housing assembly and tested. Verified proper function. Repair completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Elgin, TX 78621
Matthew
Job Details: 08/15/2023
Arrived onsite for unit not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code for long fill. Ran test and confirmed valves failed. Replaced valve assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Kimo
Job Details: 08/15/2023
Arrived onsite for a refrigerator with a leak filter. Upon inspection I found that water line into the filter housing dry and not leaking I removed the filter and monitored it till I found it dripped out off the house. I replaced the housing a tested the unit and found no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Whitney, TX 76692
Jonathan M
Job Details: 08/15/2023
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised they looked online and found some troubleshooting tips on how to determine what was wrong with the ice production. She advised that she found something online showing that there is an issue with the harness at the bottom of the freezer door that can cause an issue. She advised that when she looked underneath that she found three wires that were split. I did confirm the customers complaint And did advise that she would need a new freezer door for repair. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW11037733 (Freezer stainless door)
We serviced a
WHIRLPOOL DRYER
Model LER7648PT0
Near Elgin, TX 78621
Matthew
Job Details: 08/15/2023
Arrived onsite to replace failed components. Replaced start switch and also found failed fuse. Replaced fuse as well. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS1
Near The Hills, TX 78734
Scott
Job Details: 08/15/2023
Arrived on site for no heat microwave. Tested unit and found mag has failed . Replaced mag cap and dioed . Ran heat test to wp specs . All checked normal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Manor, TX 78653
Matthew
Job Details: 08/15/2023
"Arrived onsite for unit leaking. Upon arrival inspected unit. Within 5 minutes unit began to leak. Pulled unit and found right side, 3rd level rack assembly broken and failed tub nuts. Ordering racks and tub nuts. Customer is a teacher and is requesting last call of the day. Customer may have Dad wait but will need a 30 minute heads up. Left contact info. Set for Monday the 21st. ; ordrng 1 W11596053 (Right track) and 1 W11579562 (Left track) and 2 W11545286 (Tub nut)s"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Kimo
Job Details: 08/15/2023
Arrive d onsite for a DW that has a broken dispenser. Upon inspection I found that the dispenser door was broken. I replace the dispenser and tested the unit and found unit operating as designed
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Iredell, TX 76649
Jonathan M
Job Details: 08/15/2023
"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit will make one batch of ice if they turn it on, but will not continue to make ice after that first batch. Ran the unit through diagnostics and found all tests pass. Checked resistance on the bin through Mr. and found it at 2.7 kg ohms of resistance. I ran through a normal icemaking cycle and found the unit make a full slab of ice. I called Whirlpool Techline and spoke to Nate SR# 7737095621. He had me toggle the max ice setting and found the unit come on. He advised that the issue is most likely with the user interface due to all components working properly, and that there have been service pointers on other ice machines that have the same issue. Advised to order the UI but to return with the control as well just in case. Ordering both parts in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10893341 (UI) and 1 W11034363 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Killeen, TX 76542
Tyler
Job Details: 08/15/2023
Arrived on site for washer with sewer smell. Upon arrival confirmed smell. During tests I found inlet valve also leaking and replaced it. I then found smell coming from stand pipe and instructed customer of best methods to remove smell. U it no work8ng as designed with no leaks. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Lou
Job Details: 08/15/2023
"Arrived on site to inspect range cooktop burner caps. Upon further inspection, I tested all burners and they are operating as designed. The customer advised that they wanted the burner heads replaced because they discolored from liquid spills (photo). Customer advised that the burners dont always ignite properly and I advised that its due to debris in the burner heads thats restricting the gas flow. I verified with our Claims Dept. (MS) and was advised since their is a concession from the manufacturer the burner heads could be replaced. I advised the customer that normally the issue is cosmetic and the manufacturer only covers cosmetic issues for the first 30 days of the unit, but they are willing to cover it this one time. I am ordering all five (5) burner heads and screws and will return with the caps, as well. All five burner heads and caps need to be replaced upon return. Unit is operating as designed and No gas leaks detected during service.; ordrng 2 WPW10515455 (Front left & right burner head)s and 2 WPW10515454 (Back left & center burner head)s and 1 WPW10515453 (Back right burner head) and 10 WP8273062 (Screw)s and 10 WP3368921 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Burnet, TX 78611
Paul
Job Details: 08/15/2023
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system fully charged. I replaced the compressor, drier, and added an access valve to the new compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the system and had good pressures. I replaced the broken FC door switch. All is working as designed. There were no water leaks present at the time of service. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100EBS20
Near Jarrell, TX 76537
David Z
Job Details: 08/15/2023
"Arrived on site to diagnose microwave that was not running cycles unless door was held shut. Examined unit and found the door was angled outwards, keeping it from making good contact on the interlocks. I was able to bend the hinges slightly to allow for a better angle and contact. Tested and found no further issues triggering unit to work. Repair completed. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78741
Wesley
Job Details: 08/15/2023
Arrived onsite and found unit operating with failed pump harness. Repaired wiring harness. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Lou
Job Details: 08/15/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install the upper spray arm, door gasket and upper rack manifold. I found the upper spray arm sitting on the countertop and found the mounting teeth broken (photo). I installed the new upper spray arm first and tested the unit. Unit is operating as designed with no signs of a leak. I inspected the door gasket and it is in good shape with no signs of leakage. Also inspected the upper rack manifold and it is good. I explained to the customer that with the upper spray arm missing, the water is gushing from the manifold and causing it to overflow the reservoir and leaking onto the floor. I advised that the manifold and door gasket are not needed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Leander, TX 78641
Maurice R
Job Details: 08/15/2023
Arrived onsite for no power to dishwasher. On inspection found that the switch under the sink was turned off. Turn the switch on and ran diagnostics mode. The unit is operating as designed and no water leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for errors, tested unit found F8E0 code present, lower fan speed issue, cycled power with no improvement,vent is also broken and need to be replaced, parts provided are for a different model ordering correct parts, office to reschedule ; ordrng 1 W11598254 (Control) and 1 W11598119 (Blower) and 1 W11598202 (Vent)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78732
Scott
Job Details: 08/15/2023
"Arrived on site for door handle broken . Found handle area broken. Replaced door panel , transferred ui control . All checked normal. No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Austin, TX 78758
Vincent
Job Details: 08/15/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was incoming water not cold enough and the doors not aligned properly. Tested the water flow and its to manufacture specs. The water temp is not as cold enough because the water is being used often and is not allowing enough time for the water to cool down. I aligned the doors as much as possible but do to the floor of the home is not allowing the chassis to sit flush. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78626
David Z
Job Details: 08/15/2023
"Arrived on site to follow up on refrigerator that was losing cooling. Examined unit and found it does cool and sometimes make ice, but the freezer compartment items were thawing out some and not staying fully frozen. Checked pressure and found that it felt a little low and -20 low, 40 high. I evacuated the system and pressurized with nitrogen after going over the entire unit with a black light to check for leaks. I found no leaks, and pressurized to 110 psi. I let the unit sit for 40 minutes and confirmed there was no pressure loss. This indicates either a weak compressor or it was not quite fully charged. I charged the unit to mfr specs and found pressures increased. Unit went back to cooling normally, and the compressor also sounded healthier. Unit now working as designed. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Whitney, TX 76692
Jonathan M
Job Details: 08/15/2023
"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that the unit was going really well and then just completely died about a week ago. Found none of the fans or compressor. Running upon arrival. Started to pull out the refrigerator and found the compressor kicking on and making a loud buzzing sound before shutting off within five seconds. Took an amp draw off the compressor and found foot pulling 9.78 A before shutting down. Replaced the start device and capacitor and plugging it back in. Found the unit still doing the same thing indicating a failed compressor. Ordering a compressor, dryer, and access valve for the return trip. The office will need to contact the customer about a return date due to limited parts availability. Please schedule the service for two hours.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 NITROGEN (NITROGEN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Joe Z
Job Details: 08/15/2023
"Arrived on site for not cooling correctly. Upon arrival, inspected/ test unit. Ui is not responding to certain commands. Need to replace ui. Replaced ui and am now able to test all component. Unit is operas designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78748
Luis
Job Details: 08/15/2023
"Arrived on site. No cool in both sections,checked pressures reading -15 and 225 called tech support per tech support ran test 40 let pressures equalize,during test pressures reading 30 and 150 in both compartment test per tech support vacuumed system down for 30 min recharged system customer will need to monitor unit and call back if no cool #7737098153"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Burnet, TX 78611
Paul
Job Details: 08/15/2023
Arrived onsite for a range with bubbles in the cooktop glass. I confirmed the bubbles and defects in the glass. I replaced the cooktop. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Lockhart, TX 78644
Joe Z
Job Details: 08/15/2023
Arrived on site for no or slow ice production. Upon arrival inspected unit and freezer temperature is 20 degrees. Contacted tech line for assistance. Teach guided me through several test. All test passed. Tech said that there is either a defrost issue or sealed system issue. Confirmed there is no defrost issue and cooling system is good. Did notice FC is completely filled with food product and restricting airflow. Customer removed some product and monitored temperature and air flow. Temperature has now dropped below 10 degrees and have perfect air flow. Customer will monitor temperature using a bottled water. There is no repair to be made at this time. Customer will call us back if issues persist.Tech gave SR# 7737098844. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78745
Leonardo
Job Details: 08/15/2023
Arrived on site to test unit for unit not starting. Found different error codes. Reset unit test unit and unit test good unit working as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 08/15/2023
Arrived on site. Unit working correctly at time of visit.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78701
Kimo
Job Details: 08/15/2023
Arrived onsite for a wine cooler with a damaged door. Upon arrival I found the door damaged on the top left corner. I replace the door and found unit operating as designed
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrew
Job Details: 08/15/2023
Arrived on site and replaced previously diagnosed console. Unit now working as designed. Advised to download app to connect to WiFi. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78744
Leonardo
Job Details: 08/15/2023
Arrived on site to replace front panel and vent. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kyle, TX 78640
Joe Z
Job Details: 08/15/2023
Arrived on site for unit not operating. Upon arrival unit is installed in barn without correct drainage standpipe. Ran diagnostics and there are no saved error codes. Raised drain hose to mimic that is in stand pipe. Ran automatic test and test passed . Ran normal cycle and unit operates correctly. Cannot duplicate the issue. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for no ice production, tested unit found all components activating properly, customer stated that it made ice good but then it stopped and it all melted, turned unit on and watched it make a sheet of ice with in 30 minutes, released with no issues and grind cutter is heating, stated to customer that potentially some one has turned off ice maker when the bin filled up, advised customer to monitor for the next couple of days at this time unit is running as designed but if issue persists then replacing control and thermistor would be recommended, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Temple, TX 76502
Tyler
Job Details: 08/15/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed failure and found e2 in diagnostics. After further testing I found voltage drop from hv control as well as ice maker motor not turning on when power was stable. Also found ui control not fully responsive or showing customer when filter needed to be replaced. Will need office to reschedule once availability of hv and ui controls as well as ice maker is known. ; ordrng 1 W11224256 (Hv control) and 1 W11387387 (Ui control) and 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/15/2023
Arrived onsite for washer with a error code F3E2. I put the unit In diagnostic mode and the water ran for 10 minutes before a cancelled the cycle. I went to component testing and ran the drain pump and got the error F3E2 for the pressure switch. I gain access to the control board and found that the tube was not on the pressure switch securely. Cut a 1/4 inch off the tube and re connect it to the controller. I ran calibration mode and did a factory reset. Ran the unit in diagnostics mode and completed the cycle this time Went back into the component test and ran the drain pump again without getting the error code. Unit is operating as designed and no water detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78727
Vincent
Job Details: 08/15/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the door would fall straight down when opening due to the spring popping off. I pulled unit out enough to access the hinges and found the left spring popped out. I reinstalled the spring and put a slight bent on the receiver to prevent it from coming out. I then reinstalled the dishwasher and leveled properly. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Maurice R
Job Details: 08/15/2023
"Arrived onsite for dishwasher not draining. On inspection I ran 5he unit in diagnostics mode and it stopped early, the over flow float was activated. Manually drain the unit with cancel key. I pulled the unit out looking for a kinked drain hose found none. I looked under sink and they had the drain hose tied wrap up by faucet. I cut it lose and let it down and ran the unit in diagnostics mode again, this time it ran the whole cycle and drain all the water. I ran again to make sure. The unit is operating as designed and no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
David Z
Job Details: 08/15/2023
Arrived on site to install sump and motor assembly to resolve dead wash motor. Replaced wash motor and tested. Found new motor just grunts twice and does not engage. Found wrong wash motor present. Reordered correct wash motor. Return visit set for 8/16.; ordrng 1 W11025157 (Sump Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for no ice production, customer stated that top ice maker is working good but FC is not producing ice, tested ice maker and found it is not going into diagnostics, ordering ice maker and fill tube, rescheduling for 8/22 customer wants a AM appointment ; ordrng 1 W11578780 (Ice maker) and 1 W11598790 (Tube heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 08/15/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found defrost issue with evap coil completely frosted over, upon further testing I found rc evap thermistor at 3.7k, fc thermistor at 4k and defrost thermistor at 27.5k while buried in ice. Also found heater kicking on in diagnostics. Spoke with whirlpool techline (Butch sr#7737098983). Was instructed to replace main hv control and fc thermistor. Replaced both hv and ui control as well as evap thermistor and instructed customer to give unit 24 hrs to defrost. Unit working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Elgin, TX 78621
Matthew
Job Details: 08/15/2023
"Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostic and found F0E0 no error codes. Ran auto test and could hear some noise. Inspected and found debris wrapped around gearcase shaft, underneath agitator. Removed debris. Also found cam slightly worn. Replaced cam. Tested unit and no longer heard any abnormal noise. Unit is functioning properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF36NXFXDE01
Near Lockhart, TX 78644
Joe Z
Job Details: 08/15/2023
Arrived on site for right crisper pan sits crooked and does not slide in smoothly. Upon arrival test unit and opening anc closing drawer looks and feels off set. Unit is not sitting correctly on center bracket. Drawer is good. Need to replace center bracket. Order bracket. Office to reschedule ; ordrng 1 W10654278 (Center bracket)
We serviced a
KITCHENAID OVEN
Model KOCE507EBL09
Near Austin, TX 78734
Scott
Job Details: 08/15/2023
Arrived on site for key pad error code . Found unit unresponsive to commands even after power reset . Replaced UI console . Ran preheat and microwave tested normal. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78704
Kimo
Job Details: 08/15/2023
Arrived onsite for a washer the has a slow fill condition. Upon testing the unit I found that the unit was filling slowly. I replace the valves and tested the unit and found unit operating as designed with no leaks
We serviced a
AMANA WASHER
Model NTW4519JW2
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for not cleaning cloth, tested unit found unit not filling with water properly, starts washing clothes before enough water is in the washer, control board not sensing water level properly, replaced control and advised customer to run couple of cycles to see if any improvements have been made, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 08/15/2023
Arrived on site for refrigerator needing previously diagnosed ice door seperator. Upon arrival reconfirmed failure and installed part. Tested unit and found no air gaps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Austin, TX 78754
Vincent
Job Details: 08/15/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested unit and found no noises and no oil from gearcase. Replaced gearcase and tested, unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78745
Leonardo
Job Details: 08/15/2023
Arrived on site to test unit for unit not being able to get in to cycle. Found control board not sitting correctly. Not making contact with console. Secured control board test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78757
Vincent
Job Details: 08/15/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwashers not operating. Entered diagnostics and retrieved error codes 7-2, 8-4 & 1-1. Replaced control board and still not working. Called techline and spoke to Brandon SR#7737097138 and recommended to replace Sump&motor. Replaced parts and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manor, TX 78653
Joe Z
Job Details: 08/14/2023
"Arrived on site for broken wash plate. Upon arrival, inspected unit and found wash plate has failed. Need to replace wash plate. Repl wash plate and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78744
Wesley
Job Details: 08/14/2023
Arrived onsite for not spinning the clothes out and determined unit had sudsing error code. Cleared error and calibrated and cleaned out washer with hot water rinse to restore function. Advised customer on soap usage. And HE detergent. All checks good. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ
Near Salado, TX 76571
David Z
Job Details: 08/14/2023
"Arrived on site to diagnose washer leaking gearcase oil. On arrival customer said they used it for a week and saw what they thought was oil. Examined unit and found no gearcase oil present at all. Ran a normal cycle and started seeing some water coming out behind the unit. Further inspected and found the unit was off level and diving to the front, so when it fills the water is splashing directly onto the tub ring/basket and running down the back panel. Adjusted level and retested. Verified leak was gone with proper level. Repair completed."
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Killeen, TX 76549
David Z
Job Details: 08/14/2023
Arrived on site to diagnose washer that was throwing F2E2 error for disconnected UI. Error pops a couple minutes into the cycle. Replaced console / UI to resolve. Tested and found unit is properly progressing through cycles. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Tyler
Job Details: 08/14/2023
"Arrived on site for refrigerator not cooling. Upon arrival found temps (actual) at 2-fc/46-rc. Found dampener opening as designed, evap and condenser fan running, and evap/Rc thermistors ohming at 9.8kohms-fc /6kohms-rc. Found evap had healthy frost pattern. Replaced both controls after findings controls not registering proper readings from thermistors. Informed cust9mer to give unit 48 hrs to stabilize temps, call complete"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78759
Kimo
Job Details: 08/14/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new igniter and tested the unit and found unit operating as designed but the unit still had no air flow and advised the customer to have someone come out and clean his vents.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/14/2023
Arrived on site to test unit for right front and left rear burner continue to click after ignition. Found igniter harness getting stuck. Replaced harness test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/14/2023
"Arrived on site for a washing machine that is making noise during the spin portion of the cycle. Inspected unit and work area. The customer advised that the unit is just really loud and they werent sure if there was an issue or not with the unit. Ran the unit through diagnostics and found no stored error codes. Due to, the washing machine being inside of the store and no water hook ups, I was unable to test the machine outside of agitation and spin. Checked both agitation and spin and found everything operating and working as designed. The customer advised the clanking sound between shifting was one of the sound they were hearing. I did explain that that is normal for this washer. Found all tests run as designed. Checked underneath the washer and did not find any evidence of the belt slipping or any damage done to the undercarriage of the washer. Tested the suspension suspension was good. I advised the customer that the unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC
Near Austin, TX 78724
Joe Z
Job Details: 08/14/2023
"Arrived on site for leaking water and not spinning. Upon arrival disassembled unit to inspect all hoses, drain pump, and valves. All look good. Ran a normal cycle. Unit filled, washed and drains correctly. Ran a bulky cycle. And still no issues. Unit is operating as designed. Cannot duplicate the issues. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Temple, TX 76502
Tyler
Job Details: 08/14/2023
Arrived on site for. Washer not dr aiming water. Out. Upon arrival confirmed failure. Found drain motor ohming at 20.4 from the control. Found stable 120v connection to drain motor. Found drain motor internal propeller had broken free but unit had not clogs or debri in it. Replaced drain motor then reset and tested washer. Found no leaks and unit working as designed call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Wimberley, TX 78676
Andrew
Job Details: 08/14/2023
"Arrived on site to test unit for loosing power. Had house keeper present and stated she uses unit constantly with no issues. Stated has rotating shift of helpers and one other house keep may have experienced issue. Ran diagnostics, attempted to replicate issue with no success. Noticed unit is not connected to WiFi. Replaced console anyway as a precautionary and advised to download app to connect to WiFi to ensure most current software available. Unit working as designed. Job complete."