We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78628
Lou
Job Details: 06/15/2022
"Arrived on site to inspect washer not spinning out the clothes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F9E1 & F7E Cleared the codes and manually tested the unit. I tested spin & agitate and neither functioned. I tested the dr pump and it failed to come on. Tilted the unit back and found the drain pump harness hanging down next to the pump (photo). Found the harness was damaged. I spliced the harness and attached two connectors and retested and the unit is operating as designed. I could hear the cam making a running noise. I am ordering the lower harness and cam Returning tech will need to replace the lower harness and cam upon return and possibly re-level the unit. No water leaks observed during service.; ordrng 1 W11545744 (Lower harness)"
We serviced a
KENMORE DRYER
Model 110.6120201
Near Austin, TX 78759
Kimo
Job Details: 06/15/2022
Arrive on site to diagnose the dryer with no heat. Upon inspection I found that the timer and gone bad also the heating amendment separated. installed new hearting element and timer and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Andice, TX 78628
Lou
Job Details: 06/15/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 & RC=4 Placed the unit in diagnostics and tested voltage to the element and it was 123V. Tested voltage DC to the thermistor and got 01VDC. Checked the thermistor and its showing 13kohms. All check good. I found the suction line crimped. I contacted techline and spoke to Kurt and advised of the complaint, my findings and previous repairs. Kurt had me check the compressor and found .78amps. Compressor was hot but I could leave my hand on it and the lines were room temp. Kurt advised that with the test completed it appears that the unit is low in refrigerant. Kurt recommended a sealed system repair and provided. I advised the office of the recommendation and office will order parts for the R600 system. Also, I found the back right rear wheel is missing the axle clip. I am ordering the clips and office to schedule return service. No water leaks observed during service.; ordrng 1 W11476984 (Axle clips)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78729
Kimo
Job Details: 06/15/2022
Arrived onsite for to install properly diagnosed part. Upon arrival I installed new IM. And adjusted unit chassis to with the doors sealing. Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 06/15/2022
Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Needing ice maker to fix issue. Office to reschedule. ; ordrng 1 W11284458 (Ice maker)
We serviced a
GE DISHWASHER
Model GSD3360K65SS
Near Austin, TX 78717
Kimo
Job Details: 06/15/2022
Arrived onsite to install previously designed pats. Upon arrival I installed new spray arm base solenoid and motor. tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/15/2022
"Arrived on site to test unit for not completing cycles. Found hot water valve not opening. Also found drain pump is seized. Recommend replacing control, valves and drain pump. Need autho for parts. Office to reschedule. ; ordrng 1 W11158805 (Valves) and 1 W10480101 (Control)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Manor, TX 78653
Joe Z
Job Details: 06/15/2022
Arrived onsite for NOT MAKING ICE. Upon arrival removed ice bin and inspected icemaker. Found ice cubes that were stuck at top of ice bin. Removed the ice cubes and test the unit by hitting the reset button. Watched unit harvest. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/15/2022
Arrived onsite for refrigerator not cooling. Upon arrival put unit in diagnostics and tested compressor. Could hear fans and compressor running but but not cooling. Called tech line for assistance. Provided SR#77338863 Ran test and confirmed unit has sealed system failure. Tech recommended Running with nitrogen at 150 psi to try and pinpoint leak if possible. Tried power cycling unit but did not change anything. Will need to order complete Sealed system repair for unit. No ETA on compressor or evaporator. Will need 3-4 hrs and senior technician. Office to reschedule. Customer will be reaching out to supplier being that unit is brand new. ; ordrng 1 W11328338 (Compressor) and 1 W11247676 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 Nitrogen (Nitrogen)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78747
Luis
Job Details: 06/15/2022
Arrived on site. Found all doors and handles rusted replaced doors and handles.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Driftwood, TX 78619
Kevin
Job Details: 06/15/2022
Arrived on site and inspected refrigerator and found Ice bin is frozen in place. Been cannot be removed in order to disassemble/replace icemaker. Refrigerator will need to be defrosted. Customer is aware of defrost instructions and has signed the defrost waiver.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Joe Z
Job Details: 06/15/2022
"Arrived onsite to install previously diagnosed parts. Installed outer tub,drain filter with screw, inner basket, and drain pump. Calibrated unit. Test unit. Unit operates as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Pflugerville, TX 78660
David S
Job Details: 06/15/2022
"Arrived on site for washer receiving power but not starting. I inspected the unit and work area. I found fault codes F6e3 F6E2 UI to control communication error. I cleared the codes and ran a diagnostics cycle, I found the unit working as designed. I ran a small load in normal and the unit failed and threw error code F6E
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Killeen, TX 76543
Gerry C
Job Details: 06/15/2022
Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed console and UI and tested. The unit operated as designed and no leaks were observed during service.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
David S
Job Details: 06/15/2022
"Arrived on site for washing machine stoping mid cycle. I inspected the unit and work area. I found fault codes for basket speed, and off balance load. I gained access to the gear case and found the capacitor leaking. I tested the motor windings and found it in good condition. I am ordering the capacitor to complete the repair; ordrng 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Lakeway, TX 78734
Justin
Job Details: 06/15/2022
Arrived on site for a refrigerator frosting over in the back. I checked temps and found the unit at 38?F. I gained access to the evap and found significant ice build up. I then ohmd out the thermistor and found it read 7k which is significantly off. This indicates a bad thermistor. I thawed the ice with my steamer and replaced the thermistor. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 06/15/2022
"Arrived on site for oven beeping, time getting reset, and panel being unresponsive at times. I inspected the unit and work area. I found fault code f2e1 stuck key. I found the keep warm button not responding. I set the time and the unit reset its self. I am ordering a new control to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W10894098 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76708
Tyler
Job Details: 06/15/2022
Arrived on site for dryer makin rattling noises at start of cycle as well as through cycle at random. Upon arrival confirmed issue. Isolated sound down to motor. Friction/sound dampener gasket on front of motor failing and causing unit to shutter intermittently and noise to occur. I replaced motor then reassembled and tested dryer. Found sound no longer present. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 06/15/2022
Arrived on site for dishwasher making a loud noise. I inspected the unit and work area. I found no fault codes. I ran a diagnostics cycle and found the washer motor making the noise. I am ordering the pump and motor assembly. The office will reschedule when we have eta on the part.; ordrng 1 W11416362 (Pump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76708
Tyler
Job Details: 06/15/2022
"Arrived on site for refrigerator not cooling properly in fc as well as making noise. Upon arrival confirmed cooling complaint but found no noise. Customer had defrosted unit prior to arrival but provided video of ice build up+sound. Symptoms indicated cooling/defrost issue. Found no air leaks through gaskets or drain lines. Found temps on arrival at 10/40(actual) while being set at 5&3 Found following results of thermistors: Rc thermistor), 199k(Fc thermistor), 20k(fc evap thermistor), 6k(rc evap thermistor). Found evidence of sealed system failure as well as electrical failure within unit but couldnt pinpoint exact causes of failures. Reported findings to customer.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Georgetown, TX 78626
David S
Job Details: 06/15/2022
"Arrived on site for washing machine not draining. I inspected the unit and work area. I cleared the water from the washing machine. I found the drain pump shorted and the lid latch not unlocking. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part. I spoke to the customer about the control being an expart, and taking approximately a month to get. Customer stated she has had issues with the unit from day one. ; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Spicewood, TX 78669
Justin
Job Details: 06/15/2022
"Arrived on site for a dryer throwing an F6E2 error code for UI and control miscommunication. Upon arrival the customer stated the unit has now been completely unresponsive. I tested the unit and found it would immediately throw the F6E2 code. I was able to put the unit into diagnostics mode and found the error code was still thrown on the diagnostics screen. I checked voltage at the wall and terminal block and found it good. I then gained access to the control and UI to check voltage going to the UI. I found good voltage indicating a bad UI. I informed the customer of my findings, and I let him know it was a UI failure but there is still a possibility the control will need to be replaced too. Due to this I gave him two different part I installed the UI and then tested the unit. I found the unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Kimo
Job Details: 06/15/2022
"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new CNTRL-ELEC, tested unit and found no change. I called techline I told him of my finding and he recommended that I do the switch again. I am ordering all door switches office to reschedule.Tavice sr# 7733888135; ordrng 2 W11289496 (Rc SWITCH)s and 1 W11291142 (Fc switch) and 1 W11215631 (Floor with panty switches)"
We serviced a
GE REFRIGERATOR
Model ZISB420DRJ
Near Spicewood, TX 78669
Justin
Job Details: 06/15/2022
"Arrived on site for a refrigerator not cooling. Upon arrival both compartments were above 70?F. I found the compressor not running at all. I checked voltage going to the inverter box at the orange and brown wires, and was receiving a good 120VAC. I then checked voltage to the inverter at the red and white wire, and I was getting a good 5VAC. This indicates a bad inverter. I installed the new inverter box and the compressor began running. I waited until the unit began to cool. The unit is now working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS3
Near Austin, TX 78738
Leonardo
Job Details: 06/15/2022
Arrived on site to test unit for unit leaking. Found tub gasket broken. Replaced tub gasket test unit and unit test good no leaks present job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78738
Leonardo
Job Details: 06/15/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sump and motor Test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Bastrop, TX 78602
Matthew
Job Details: 06/15/2022
"Arrived onsite for ice machine not draining properly. Upon arrival tested unit. Found pump not activating properly and only staying on for a few seconds leaving standing water in the bin. Pump is external to unit
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR5HB1
Near San Marcos, TX 78666
Andrew
Job Details: 06/15/2022
Arrived on site replace compressor from previous diagnosis. Replaced compressor and found condenser had leak. Cut condenser at leak and soldered a coupler in. System held nitrogen at 135psi for 20mins. Charged system to specs and ideal frost pattern developing on evap. No leaks detected. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298HDRS
Near Kyle, TX 78640
Andrew
Job Details: 06/15/2022
Arrived on site to test unit for no ice production from FC icemaker and water accumulation on bottom of RC. Found signs of corrosion on back exterior of unit and spot was cold to touch with condensation. On opposite end inside RC a ball of ice was present on rear wall. Removed control cover and found condensation building up on right side of control box dripping on controls. Not confident any repairs would hold as linear is compromised. Found ice maker filltube was pinched shut. Unpinched line and icemaker now receiving water. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM02
Near Kyle, TX 78640
Andrew
Job Details: 06/15/2022
"Arrived on site to replace compressor and evap from previous diagnosis. Replaced compressor, access valve and filter drier. Removed evap and found linear behind evap was torn/melted. Spoke with tech line and was told unit has 5yr warranty on sealed system components, per tech line. Was advised unit will be sent for review as unit is non repairable. Job complete.SR#7733890527"
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Waco, TX 76706
Jonathan M
Job Details: 06/15/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Did confirm the customers complaint and found the igniter igniting but the gas coil never opening. Replaced the gas coil and tested the unit. The unit began to work as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near China Spring, TX 76633
Jonathan M
Job Details: 06/15/2022
"Arrived on site to install previously requested parts. Inspected unit and work area. Replace the regulator and the orfice to the right rear burner and tested the unit. The unit still have the same issue. I called Whirlpool Techline and spoke to Travis SR# 77335868 He had me take a video of the issue and advise that this will be sent back to review. The customer asked whether the unit will be replaced at this time. Travis advised that before that could happen, the engineers would need to take another look at it. Was advised that wobble will be contacting me or the customer depending on the next steps. Call complete."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Meridian, TX 76665
Jonathan M
Job Details: 06/15/2022
Arrived on site for arrange that is making an odd sound. Inspected unit and work area. Confirmed the customers complaint and found the bag panel rattling as it was running with the fan on. I just had a few screws and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C4EYY03
Near McGregor, TX 76657
Jonathan M
Job Details: 06/15/2022
Arrived on site for a refrigerator thats not dispensing water or making ice. Inspected unit and work area. Attempted to test the water dispenser and found the valve coming on but no water being pushed through the waterline. Disconnected the waterline at the bottom of the door and attempted to dispense water. Found water running out of the connector but running very slowly. Removed the water filter from the unit and tested the unit again found water dispensing at a normal but slow rate. Found the filter barely had any water in it and the ice maker mold empty. Replaced the housing and tested the unit. The water began to dispense and operate as designed. Attempted an icemaker fill test found the unit filling as designed. Advised the customer to call back if any other issues persist. Call complete.
We serviced a
ELECTROLUX DRYER
Model EIMED60LT4
Near McGregor, TX 76657
Jonathan M
Job Details: 06/15/2022
Arrived on site for a dryer that is making excessive sounds during operation. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found the idler pulley and one of the rollers bad and sounding like metal on metal screeching. Replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
FRIGIDAIRE FREEZER
Model fffh21f4qw0
Near Marble Falls, TX 78654
Vincent
Job Details: 06/15/2022
"Arrived on site for freezer not cooling, inspected unit and work area. CX explained that door was left open. Inspected unit and found evaporator cover frozen and fan not blowing air. Removed evap cover and found ice build up on fan housing made fan blades stuck and not move. I advised CX to defrost the freezer. I removed all ice around fan to make sure fan is still working and it was good. I explained to CX the process of defrosting and signed waiver. Unit should work properly after defrost has been done. No leaks where present at this time. Job completed."
We serviced a
ESTATE WASHER
Model TAWS750PQ0
Near Horseshoe Bay, TX 78657
Vincent
Job Details: 06/15/2022
"Arrived on site for washer leaking, inspected unit and work area. Found washer leaking from drain pump. Installed new water pump and tested unit is now operating as designed. No leaks observed during service. job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Kingsland, TX 78639
Vincent
Job Details: 06/15/2022
Arrived onsite to install previously diagnosed parts. Removed evaporator cover to install new one but it was frozen up with ice so I used my steamer to defrost the ice. I installed new evap cover and tested unit should be functioning as normal now. There are no leaks present at time of service. Job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/15/2022
"Arrived on site to install previously diagnosed parts, installed regulator and calibrated unit. Unit is now operating as designed. No leaks where present at time of service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/15/2022
"Arrived on site for refrigerator, inspected unit and work area. Found FC door and handle bent. Replaced door and handle. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/15/2022
"Arrived on site to install FC icemaker and heater tube. Removed old fill tube and icemaker , installed new one I then tested and unit is operating as designed at this time. No leaks observed during service job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 06/15/2022
Arrived onsite for front 2 burners not igniting. Upon arrival found burner heads to be warped causing bad ignition and improper grounding. Replaced both front burner heads. Tested unit and unit is functioning properly. Job complete
We serviced a
LG REFRIGERATOR
Model LFXS24663S
Near Bastrop, TX 78602
Matthew
Job Details: 06/15/2022
"Arrived onsite for refrigerator not cooling. Upon arrival found unit in garage unplugged. Plugged unit in and let run. Check unit and was not cooling down. Called SW for system checks. Amp draw on compressor is .53amps. Checked evap thermistor from control and recorded 23 vdc. And did not change indicating no change in temperature. Unit would need AUTHO for full sealed system job. Current control seems compatible for software. Ordering Control, compressor, stub and dryer. Office to reschedule . Need to notify AHS. Spoke with claims department and LG may actually be covering the unit. Advised customer to reach out to LG directly for sealed system repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/15/2022
"Arrived onsite for refrigerator getting hot and tripped breaker. Upon arrival customer stated unit has only been plugged in since this morning. Unit was plugged in to an adjacent outlet due to refrigerator outlet not functioning. On arrival found cabinet to be getting hotter on the left external wall. Checked compressor and compressor was hot. Unit has no condenser fan. The inside of the unit felt cold. During visit did not experience breaker tripping. Called tech line for assistance. Took a whole amp reading and got 3 amps. Tech described as high. Tried multiple times to put into diagnostics and failed. Tech had no resolution. Wanted to Check windings (9ohms each. 18 collectively) but could not remove inverter. Tech said potential ss issues possible floating restriction causing high amp draw and additional heating of compressor. Could also explain the breaker tripping. Took measurements of compressor. Left unit plugged in current location to see if it still tripping breaker. breaker had not tripped and unit is cooling. Please check in with customer after 24 hrs."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/15/2022
Arrived onsite for flames too high. Upon arrival inspected unit. Found when dial set to low flames were not lowered. Adjusted each valve manually. Tested unit and now all burners are functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near New Braunfels, TX 78132
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for light not working,tested unit found FC top module not working, replaced module all light functions returned, unit is running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BW0
Near New Braunfels, TX 78132
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for OL codes after bearing change, found shaft not spinning freely, replaced bearings and hud, tested unit in quick wash, unit is now running as designed, no leaks detected job complete"
We serviced a
FRIGIDAIRE RANGE
Model FGEW3065PFC
Near Belton, TX 76513
Gerry C
Job Details: 06/15/2022
"Arrived to inspect temperature. I set the unit to 350 and allowed preheat to complete. The internal temperature at preheat was 350 . I found the bake element tested open and when I inspected, it had a visible burnt area. I removed and replaced the element assy and tested. The unit required a 25 degree increase in calibration and then cycled as designed. Operational test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 06/15/2022
"Arrived on site for water leaking. Diagnosed defective filter housing,replaced housing,repair covered under appliance express warranty."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW
Near Canyon Lake, TX 78133
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for filter popping out, tested unit found defective filter housing, replaced housing, showed customer to to install properly, unit now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78746
Luis
Job Details: 06/15/2022
"Arrived on site for no ice. Found ice in mold,cover not fully engaging switches,adjusted housing,icemaker ran through a cycle,dumped ice and filled with water."
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Austin, TX 78701
Luis
Job Details: 06/15/2022
Arrived on site for cooling complaint found fan motor not running replaced defective fan motor powered unit on fan powered on. ; used 1 WP2315549 (Fan motor) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, TX 78731
Luis
Job Details: 06/15/2022
"Arrived on site for water leaking. Found frozen drain,cleared ice from drain cleared drain flushed drain,checked water flow through drain good water draining correctly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
Luis
Job Details: 06/15/2022
"Arrived on site for no ice. Ran diagnostics E5 error code reading defective thermistor on icemaker,replaced icemaker,reset power to unit to clear error code,ran diagnostics icemaker passed harvest ran fill test passed."
We serviced a
LG DISHWASHER
Model LDF8874St
Near McGregor, TX 76657
Jonathan M
Job Details: 06/15/2022
Arrived on site for a dishwasher that is leaving film on their dishes. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the unit filled but was filling with murky water. The customer advised that they were told on a previous trip five months ago that they needed to run dishwasher cleaner through their dishwasher and they advised that it did help for numerous cycles but the film has come back. I did explain to the customer that that is normal and that they are supposed to run dishwasher cleaner through their dishwasher on a consistent basis. Advised them that the issue appears to be their water supply due to the incoming murky water. I did advise that there is no component on the dishwasher thats going to cause any kind of film on their dishes and that the only reason they would have that is due to incoming water supply chemicals or using too much soap. The unit is working as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Belton, TX 76513
Gerry C
Job Details: 06/15/2022
"Arrived to inspect intermittent and no ice. I found the ice maker would cycle, but no water entered. I tested at the valve and saw no voltage and read and replace the ice maker. The same issue occurred and I then checked the in-circuit diodes. Testing fine, the issue is within the chassis wiring and cannot be corrected. I advised the CX of my findings. No leaks of the water supply observed during service.
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2-02
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2022
"Arrived on site to inspect dryer with no power. Upon further inspection, I tested voltage at the outlet and terminal block and got 235V. I removed the console and inspected the main control and found a capacitor near the element relay had popped. I disassembled the unit and tested the element and found it bad. I advised the customer of my findings. After getting authorization, I removed and replaced the main control and element and reassembled and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651HEW
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2022
"Arrived on site to inspect refrigerator with black substance coming out of it. Upon further inspection, I found black spots in the RC section near the filter head. When I removed the filter, water with black carbon residue sprayed out. I advised the customer that the filter is no good. I cleaned the area up and offered an Everydrop filter to the customer. I installed the new filter and purged it. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2022
"Arrived on site to install water filter for the customer. Upon arrival, the customer had a water filter and is unable to replace it themselves. I removed and replaced the filter and purged the new filter at the water dispenser. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 06/15/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the oven door gasket and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Lou
Job Details: 06/15/2022
"Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that they left the unit operating when no one was home and when they returned there was water on the floor in front of the unit. They reported that there was a leak under the sink as well. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I ran another test and the unit began to leak from the door on the left side. I removed the outer door panel and found the vent was leaking at the bottom (photo). Removed and replaced the vent and when removing the old, I found the gasket was crimped and damaged causing the leak. I retested the unit and it is operating as designed. I advised the customer of my findings and repairs. No water leaks observed at the end of service, job completed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, TX 78628
Lou
Job Details: 06/15/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found all module sim and the top two in the RC section completely out. I removed and replaced all modules per service pointer #W11606409 and tested. All modules are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Waco, TX 76708
Tyler
Job Details: 06/15/2022
Arrived on site for refrigerator not allowing freezer LED to turn on. Upon arrival confirmed issue but after further inspection found a major failure in the harness connection going to the LED. Called whirlpool techline and spoke withAndrew sr#773389137
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Woodway, TX 76712
Tyler
Job Details: 06/15/2022
"Arrived on site for refrigerator not cooling/freezing water into ice in rc(per customer on arrival. Upon arrival confirmed issue and found temps at 0/37(set) & -4/40(actual). Found following results for all thermistors: Fc thermistor (26k), fc evap thermistor (205k), rc thermistor 13k), rc evap 83k) found all fans, compressor and other cooling hardware functioning within specs. I then found a lot of rust da,age aro7nd lower compressor compartment then found drain line had been unaligned causing massive air leak into both compartments and leading to the lack of cooling. Informed customer the give the unit 1-2 weeks and keep it close eye on symptoms to see if issue returns. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Bruceville-Eddy, TX 76524
Tyler
Job Details: 06/15/2022
"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found stable and proper polarity at outlet. I then fo7nd one of the terminal connections under unit had fried at terminal block. Made repairs to wiring and reassembled and tested unit. Found dishwasher cycling as designed with no signs of leaks, call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/15/2022
"Arrived on site to test unit for error code f8e4(over flow switch). Found connection popped loose, secured connection. Also noticed soap build up in over flow switch basin. Found unit is supplied soft water and using liquid soap. Found excessive suds after multiple diagnostic cycles ran. Advised customer to use less soap as soft water is causing excessive suds to drip into overflow switch. Also advised on running cleaning cycle to remove excessive suds. No leaks detected. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model Ffss2615ts2
Near Canyon Lake, TX 78133
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for water leak, tested unit found when ice maker water is being activated, water leaks at valve connection point, cut worn out tube back secured tube, water is now not leaking, advised customer to monitor if issue returns, to turn off ice maker and call us back, if returning back recommend replacing water valve, at this time unit is running as designed, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model PSHS6PGZBESS
Near Blanco, TX 78606
Andrey
Job Details: 06/15/2022
"Arrived on site to replace previously diagnosed control bi metal and heater, verified that parts were needed, replaced parts tested unit unit now running as designed, no leaks detected job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Belton, TX 76513
Gerry C
Job Details: 06/15/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the failed sealed system components, noting visible oil on the RC evaporator and replaced the compressor, evaporator, dye drier and service port. I vacuumed the system and achieved 480 microns, which held for 15 Minutes. I charged with the mfg prescribed 5 oz of refrigerant and tested. The unit cooled as designed. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Blanco, TX 78606
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for no lights, replaced all led lights per service pointer, all lights returned to normal,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM1
Near Temple, TX 76502
Tyler
Job Details: 06/15/2022
Arrived on site for dishwasher needing previously diagnosed upper right rail. Pana rival install required part reset with unit and found it fully functioning as designed. Call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Blanco, TX 78606
Andrey
Job Details: 06/15/2022
"Arrived on site to replace previously diagnosed gear case, suspensions, and control, replaced parts, tested unit,unit now is running as designed, advised customer to load clothes properly and use proper wash cycles to get better results, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Gerry C
Job Details: 06/15/2022
"Arrived to inspect washer not working. I found the unit completely unresponsive and I verified line VAC into the control, but no led or 12 VDC to the UI. I attempted control replacement, but the new control not power up. Upon reinstalling the original control, I was able to get it to come on. F7E7 and F3E3 were stored and I cleared and tested. The unit operated as designed through automatic and manual service test modes and I calibrated. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76502
Gerry C
Job Details: 06/15/2022
Arrived to inspect no ice. I found the ice maker stalled in a partial harvest position. I removed and replaced the ice maker and tested. It operated and designed and filled to the correct level. I squared the doors and chassis. No leaks observed during service.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Austin, TX 78723
Joe Z
Job Details: 06/15/2022
"Arrived onsite for FREEZER NOT WORKING AND THE TOP IS NOT COOLING . Upon arrival temped the unit got 62 degrees in RC and 55 in FC inspected compressor and was very hot and pulling .62 amps. Contacted SW for assistance. SW recommended sealed system repair. Customer will search for purchase date receipt. If date is within warranted dates. Sealed system parts will be covered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78722
Joe Z
Job Details: 06/15/2022
"Arrived onsite for WILL NOT MAKE ICE. Upon arrival test ice maker. Ran a forced harvest and unit begins then stops and never completing. Inspected water valve and valve is good. Need to replace icemaker. Replaced icemaker and included harness. Test unit and unit harvested correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78724
Joe Z
Job Details: 06/15/2022
Arrived onsite for not heating properly . Upon arrival ran vent test using vent test kit. Test passed. Operated a time dry cycle and unit heated correctly. Watched the element cycle correctly. Could not duplicate the issues
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Del Valle, TX 78617
Joe Z
Job Details: 06/15/2022
Arrived onsite for Not Filling or Long Fill Times . Upon arrival spoke with customer. He said he did not have fill issues. His concern was basket lowering too much. Unit was not connect to power or water supply. Notice floor all around unit is wet. Uploaded pic on SD. Ran diagnostics and found error code F7-E7 motor unable to reach max rpm due to off balance/ over sized load. Also found unit is on very Unleveled floor. Leveled it the best I could to run auto test . Ran auto test and all components operate as designed. Inspected suspension and basket and all is correct. Unit is not leaking upon completion. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Hutto, TX 78634
David S
Job Details: 06/15/2022
Arrived on site for vent hood light being out. I inspected the unit and work area. I found the bulb broken. I replaced the bulb and found it working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Pflugerville, TX 78660
David S
Job Details: 06/15/2022
Arrived on site for washing machine making a dripping noise. I inspected the unit and work area. I found no fault codes in diagnostics. I found the waterlines tight and nothing leaking. I ran a diagnostics cycle and found the unit working as designed with no water leaks. I could hear water dripping but it is coming from the wall drain. The arc unit is driving into the same stand pipe the washer is and making a dripping noise. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Pflugerville, TX 78660
David S
Job Details: 06/15/2022
Arrived on site for the microwave sparking. I inspected the unit and work area. I found the diode and capacitor shorted. I gained access to the wave guide and found arc marks in the guide. I called safety and documented my findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to inspect ice within FC door area. I found the lower gasket retention channel within the door liner was mismolded and the door will require replacement. I was able to make a temporary repair, but the door will require replacement. I ordered the gasket, in case it is needed. No leaks observed during service. Office to contact the CX to arrange return service when the door arrives. ; ordrng 1 W11435342 (FC Door, SS) and 1 WPW10714545 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Wesley
Job Details: 06/14/2022
Arrived onsite and found fridge door switch broken. Ordering switch to repair. ; ordrng 1 W11123941 (Switch)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
David S
Job Details: 06/14/2022
Arrived on site for washer door not closing. I inspected the unit and work area. I found the strike broken. I am ordering the strike to complete the repair. The office will reschedule.; ordrng 1 W11316914 (W11316914)
We serviced a
FRIGIDAIRE OVEN
Model FGEW3045KFB
Near Killeen, TX 76542
Tyler
Job Details: 06/14/2022
Arrived on site for while of not turning on and heating. Upon arrival confirmed issue and verified as stable 240 V connection to terminal and main control. Ponfurther inspection found that the oven sensor was failing causing unit to think it was hot of it really was much faster than it should. I also found after replacing the oven sensor that the relays in the main control were randomly sticking open and shut causing unit not to heat correctly. Will need office to get authorization for control replacement once ability part is known; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Waco, TX 76710
Jonathan M
Job Details: 06/14/2022
"Arrived on site for arrange that has damage to the side panels. Inspected unit and work area. The customer advised that hes also noticed damage to the back side of the unit. Did confirm damage on all three sides of the unit besides the front. The customer requested that we replace all necessary parts that were damaged. Unfortunately, only had one panel with me today. Ordering the terminal block cover and will return with both side panels. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10162249 (Terminal block panel)"
We serviced a
GE MICROWAVE
Model JVM3160DF4BB
Near Austin, TX 78748
Leonardo
Job Details: 06/14/2022
Arrived on site to test unit for unit tripping breaker. Test unit and unit tripping breaker after a second or two after starting the unit to heat up. Test high voltage and found bad high voltage. Will need to replace magnetron capacitor and diode office to reschedule ; ordrng 1 WB27X11211 (Magnetron) and 1 WB56X29813 (Control panel)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78747
Justin
Job Details: 06/14/2022
Arrived on site to install previously diagnosed parts. I installed the new control and harness. I then tested the unit and let it run on sensor dry with no clothes in the unit. I let it run like this for over 20 minutes and it never shut off. I found the same issue occurring and the unit will just run endlessly on sensor dry. I called techline and kept SR# 773381179 Techline recommended replacing the control again. Ordering the control and timer. Office to reschedule. Return tech to run the unit after install and call techline if failure continues to occur. ; ordrng 1 WPW10476828 (Control) and 1 WPW10185992 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78739
Justin
Job Details: 06/14/2022
"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated the real issue was the RC was over cooling. And the FC was getting condensation on the top of the door gasket. I checked temps and found the FC at 4?F and the RC at 35?F. Upon further inspection I found significant water/condensation build up on the top of the FC gasket. I inspected the mullion between the RC and FC and found the bottom of it was bowed and separating from the chassis. I found the RC cooling as designed. I called techline and spoke to Joel and received SR# 7733880450. Joel recommended inspecting the FC gasket and we found it is more compressed at the bottom of the door than the top. He recommended installing washers on the bottom of the RC door (pic in SD where to put them), and to raise the door a little when doing so. He also wants us to silicone the gap. Ordering parts. Office to reschedule.; ordrng 1 WP482338 (Silicone) and 4 1/2washer (1/2 washer)s"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Austin, TX 78753
Kevin
Job Details: 06/14/2022
"Arrived on site and found your case has failed, attempted to remove washplate and found it is seized. A new one will be needed to complete repair; ordrng 1 W10752283 (Wash plate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Kevin
Job Details: 06/14/2022
"Arrived on site and found saved error code F8E4, found some water in float tray. Found seam is damaged in the right hand rear corner on tub. A new tub will be needed to complete repair will need to schedule for two hours.; ordrng 1 W11409866 (Tub) and 1 W11545309 (Strike)"
We serviced a
KENMORE WASHER
Model 796.4158241
Near Buchanan Dam, TX 78609
Kimo
Job Details: 06/14/2022
"I accidentally whens to the wrong address. When I called cx to let them know what happened the water to reschedule for a am appointment, tomorrow if possible. Office to reschedule ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Burnet, TX 78611
Kimo
Job Details: 06/14/2022
Arrived onsite for to diag ice maker making too much ice. Upon inspection I found found that the ice maker needs a shutoff arm extension; ordrng 1 W11342242 (ARM-SHUT ext)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a microwave that isn't turning on. Found door strike broken and door will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11173813 (Door)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Austin, TX 78749
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for F7E1 error code, tested unit found code present, inspected under unit and found shield has fallen off shredding belt damaging cam, actuator, capacitor and possibly the motor, called tech line to report my findings, per tech line due to the extreme stop the the motor experienced, motor will also will need to be replaced, stripped screw holes on gear case will require the gear case to be changed as well, Sr#7733877151, ordering gear case,cam kit,belt,actuator,capacitor, motor, dust shield and screws for dust shield, office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W11087188 (Shield) and 2 W11573574 (Shield screws)s and 1 W11395618 (Capacitor) and 1 WP489128 (Capacitor screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78704
Luis
Job Details: 06/14/2022
"Arrived on site for damaged shelf frame,ordering new shelf frame; ordrng 1 W11563405 (Frame)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDBDA
Near Austin, TX 78731
Luis
Job Details: 06/14/2022
"Arrived on site for no cool. Compressor not running,120 vac and 6 vdc at inverter,inverter making odd noises diagnosed unit will need a new inverter order power supply in case needed. ordrng 1 12002799 (Inverter) and 1 WP67001360 (Power supply)"
We serviced a
SAMSUNG WASHER
Model WF350ANR/XAA-01
Near Burnet, TX 78611
Kimo
Job Details: 06/14/2022
"Arrived onsite for washer not operating properly. Upon inspection I Found spider assembly broken loose from shaft on basket, leaking thru tub seal, stator getting wet and shorting out ; ordrng 1 DC69-00804A (outer tub gasket) and 1 DC97-15596A (front tub) and 1 DC97-15478A (spin basket) and 1 DC97-15328L (rear tub) and 1 DC31-00112A (MOTOR BLDC-ASSY ROTOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Burnet, TX 78611
Kimo
Job Details: 06/14/2022
"Arrived onsite for refrigerator with ice maker that is not making ice. I performed temp test and found temps in Ice box temp at -5* I checked ice tray thermistor and found it open in diag. I replaced im and tested unit and found no change I checked the harass and found that it had separated causing the issue. I am ordering 1x freezer door and the fitting along with it. Office to reschedule.; ordrng 1 W11561286 (Door, Freezer (Includes Item 8 And 5 Dispenser) and 1 WP2300868 (Fittings) and 1 WP4373559 (Fitting)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 06/14/2022
"Arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the upper rack left adjuster wheels broken or missing. Also found the door hinge pads were missing. I removed and replaced the adjuster kit and tested. Unit is operating as designed. I am ordering the hinge pads and office to schedule return service with job #344520. No water leaks observed during service.; ordrng 2 WP8268961 (Pads)s and 1 CNOTE (SCHEDULE WITH JOB 344520)"