We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Spicewood, TX 78669
Matthew
Job Details: 10/03/2023
Arrived onsite to replace damaged panel. Replaced and customer approved. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near New Braunfels, TX 78130
Andrey
Job Details: 10/03/2023
"Arrived on site to replace previously diagnosed sump assembly,replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Seguin, TX 78155
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for Tripping breaker, test unit found that customer has replaced the breaker like requested on the last visit but unit is still tripping breaker when cycle completes, called tech line to document per service pointer W11525530 customer needs to replace breaker for a specified breaker listed in the service pointers SR# 7737473778, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seguin, TX 78155
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for door issues, customer stated that door that was installed on last visit is a different color and grain, the grain on the original door is side to side and on the new doors is up and down, called tech line to document per tech line the RC door needs to be replaced, ordering RC door SR# 7736782491, office to reschedule ; ordrng 1 LW10912110 (RC door)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Seguin, TX 78155
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for glass falling off, tested unit found glass has popped out from the metal bracket on the bottom, adjusted brackets and secured glass, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 10/03/2023
Arrived on site for dishwasher needing previously diagnosed ui and latch. Upon arrival reconfirmed issue and installed parts. Unit is working as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Elgin, TX 78621
Joe Z
Job Details: 10/03/2023
Arrived on site for not filling. Upon arrival ran diagnostics and got error code F7-E4 basket re engagement . Ran components test and unit fills correctly. found basket not turning correctly and makes a rubbing sound. Disassembled the drive system . Found slider has failed. Need to replace slider. Replaced slider W10734521. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Burnet, TX 78611
Maurice R
Job Details: 10/03/2023
Arrived onsite for previously diagnosed parts. Installed the control board in the unit. Customer will call if the ice does not start producing ice. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Elgin, TX 78621
Joe Z
Job Details: 10/03/2023
"Arrived on site to install previously ordered parts. Replaced cam, washplate, gearcase, and suspension. Found a scraping sound coming from new gearcase and basket still wobbling. Contacted SW for assistance. Reordering gearcase, and ordering basket and hub. Office to reschedule ; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase) and 1 W11385424 (Retainer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Joe Z
Job Details: 10/03/2023
Arrived on site to install previously ordered part. Installed spacer on door. Door is now making contact with door switch. Ice is now dispensing correctly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Marcos, TX 78666
Andrew
Job Details: 10/03/2023
Arrived on site to test unit for not cooling properly. Found FC temp was 13 degrees. Recommend replacing faulty compressor. Needing 2hrs and office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (UV) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78751
Joe Z
Job Details: 10/03/2023
Arrived on site to install previously ordered parts. Replaced fc and rc door and badge. Unit is operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Andrew
Job Details: 10/03/2023
Arrived on site and installed previously diagnosed support for broil element. Unit now working as designed. Job complete.
We serviced a
KENMORE REFRIGERATOR
Model 795.72483411
Near Kyle, TX 78640
Andrew
Job Details: 10/03/2023
Arrived on site to test unit for no ice production. Found ice mold was empty on arrival. Inspected connections and found no loose wires or damaged door harness. Disconnected and reconnected and ice maker completed harvest with no issues. Ice maker filled as designed. Advised customer to monitor.
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Waco, TX 76712
Jonathan M
Job Details: 10/03/2023
Arrived on site for a range that has a broken outer panel. Inspected unit and work area. Went ahead and replace the outer panel and reassemble the door. The unit began to working operate as designed. Call complete.
We serviced a
GE DISHWASHER
Model GDF570SSF0SS
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/03/2023
"Arrived on site for dishwasher not latching properly. Upon arrival found unit not properly installed as well as latch slightly broken out of place, replaced latch and lvl unit. Found dishwasher working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 10/03/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found large ice build up in fc evap preventing airflow. Found results for following p5 and p8 thermistors: 3.1k,3.7k, 28.1k(buried in ice). Found defrost heater harness had come undone and I Clear3d ice and repaired wiring. Found unit working as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Jarrell, TX 76537
David Z
Job Details: 10/03/2023
"Arrived on site to diagnose refrigerator that was making some noise, and seemed to have some inconsistent ice production. I examined the unit and found the ice bin was full of ice. When i checked the icemaker I found the fill cup had a piece of foam in it and was backing up and freezing. I cleared out the fill cup and used some silicon around the fill tube. Advised on making sure to make sure airflow channels stay cleared and doors stay closed to ensure consistent ice production. Irregular shaped ice can also cause the ice to clump in the bucket and have the bail arm hit it. Noise the customer mentioned was not present. I recommended they get a video if it pops up again. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78633
Lou
Job Details: 10/03/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and tested temps in the FC=4 degrees. I found the ice maker turned off and turned it on and pressed the test button under the tray. The ice maker harvested and filled as designed. I placed the ice bin back in place and checked the ice maker switch and found it was off again. I found when removing and replacing the ice bin, a portion of the bin is hitting the switch and turning the ice maker off. I advised the customer of my findings and recommended they check the switch if/when they pull the ice bin out to make sure it hasnt made contact with the switch. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78758
Wesley
Job Details: 10/03/2023
Arrived onsite for basket out of balance banging. Tested unit empty. Unit suspension is good. Unit is level. No error codes. Determined unit is spinning well. Advised customer on findings. Determined unit is experiencing hi volume of off balance loads due to preference for small loads. Advised customer on loading and like materials and articles being loaded in sufficient volume for counter balancing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Wesley
Job Details: 10/03/2023
Arrived onsite and replaced the broken door switch with new door switch. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/03/2023
Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer advised that she ran through a load of dishes and that they were not clean and did not dry. I need it for diagnostics and found an F4 E3 (wash motor not running) and F7 E1 (no heat) error codes. Tested the dishwasher and it confirmed that the wash motor was not running. Ordering the wash motor and rescheduled the customer to 10/9.; ordrng 1 W11025157 (Pump and motor assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Austin, TX 78727
Wesley
Job Details: 10/03/2023
Arrived onsite and found unit operating with failed strike. Replaced the strike. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/03/2023
Arrived on site for a refrigerator. That is making a clicking sound. Inspected unit and work area. Customer advise the unit at stop cooling and that the compressor doesnt seem to run. I found the evaporator fan and condenser fan running but the compressor not running. Checked the compressor and found the compressor cold to touch but they start device overheating indicating a bad start device. I replaced the start device and tested the unit. Found the unit cooling and operating as designed. Advise the customer to call back if any other issues persist. Call complete. ; used 1 cW11615506 (Start device) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Austin, TX 78727
Wesley
Job Details: 10/03/2023
Arrived onsite and found unit operating with split blower wheel. Replaced blower wheel cleaned interior and padded the housing. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Lorena, TX 76655
Jonathan M
Job Details: 10/03/2023
"Arrived on site for a dryer that has a burning smell. Inspected unit and work area. I disassembled the unit completely and checked all wiring. Found no burnt wiring or connections at the control. Checked the heater and did not find any issue with the heater, grounding or anything stuck inside the heater housing. Cleaned out the unit and reassembled the unit. I ran the unit for five minutes and I could not to take any burning smell is coming from the dryer. I called Whirlpool safety team and spoke to Amanda SR# 7737413513. She noted the account and advised that it appears the unit was working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Burnet, TX 78611
Maurice R
Job Details: 10/03/2023
"Arrived onsite for combo MW oven door not closing all the way. On inspection found if I removed the unit from the wall it works, installed it back and it worked have of the time. But the interlock in and it helped, used the shims to help level the unit and now it fails 1 out of 10 times. Showed the customer what the issue is , if you close the door from the middle of the Handel it works 10 out of 10 times. If you close from the right side of the Handel it will work half of the time. The shelf that the unit sits on leans to the back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Austin, TX 78717
Kimo
Job Details: 10/03/2023
Arrived onsite to install a previously ordered part. Upon arrival I installed the new fc door handle and tested it and found that it is no longer jiggling
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78717
Kimo
Job Details: 10/03/2023
"Arrived onsite to check temps in a refrigerator. Upon arrival I performed temp test in both sections and found that the temps were within normal range fc temp 40*-37*and falling after the doors where opened, temp in freezer at 9*and falling. Unit operating as designed. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS1
Near Round Rock, TX 78681
Kimo
Job Details: 10/03/2023
Arrived onsite to install properly diagnosed part. Upon arrival I replaced the separated lower spray arm and replaced the unit and found unit operating as designed no leaks.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Briarcliff, TX 78669
Matthew
Job Details: 10/03/2023
"Arrived onsite for potential sealed system issues. Upon arrival inspected unit. Found that unit has been running properly for over a weeks time after the customer unplugged to thaw out. The noise from the customers complaint was recorded, that noise was from the evaporator compartment. Unit is functioning properly."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Austin, TX 78734
Matthew
Job Details: 10/03/2023
"Arrived onsite for unit not agitating and leaking. Upon arrival inspected unit. Ran diagnostics and found stored error codes 5/1 lid switch, 7/5 shifter fault, 8/3 overflow, 7/1 basket speed. Found latch failed in the locked state. Ran test and unit began to leak. Water coming from above gearcase assembly. Need to order latch and control and replace gearcase. 2 hr fourth floor laundry. Office to reschedule ; ordrng 1 W11188527 (Control) and 1 WPW10482836 (Latch) and 1 2hr (2hr)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ2
Near Austin, TX 78744
Scott
Job Details: 10/03/2023
"Arrived on site for MW resetting itself and shutting down . Breakers have been replaced . Ran diagnostics got multiple F6-e0. Codes . Following previous techs visit ,following tech recommendations. Ordering door and control . Will need AUTHO Call to set return ; ordrng 1 W11186035 (Contol) and 1 W11186019 (Door ss) and 1 Autho"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Austin, TX 78744
Scott
Job Details: 10/03/2023
Arrived on site for dryer making rattling noise . Found change in baffles . Cleaned out change . Unit is sounding and performing normally . No lint build up at time of service . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB1
Near Kyle, TX 78640
Andrew
Job Details: 10/03/2023
Arrived on site to test unit for door falling off. Reinstalled door and unit is now working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near New Braunfels, TX 78132
Andrew
Job Details: 10/03/2023
Arrived on site and replaced bin thermistor for over producing ice. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986S1HZ02
Near Seguin, TX 78155
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for damaged gaskets, tested unit found failed gasket on Right FC door, replaced gasket and molded into place, gaskets are sealing good, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Seguin, TX 78155
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for not dispensing water or ice, customer is not available, spoke to contractor and per contractor issues has been fixed job completed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Braunfels, TX 78130
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for a F1 error code internal board failure, tested unit found code present, replaced control and tested,unit is now running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near New Braunfels, TX 78132
Andrey
Job Details: 10/03/2023
"Arrived on site to replace previously diagnosed ice maker, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Canyon Lake, TX 78132
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for scraping noise, tested unit found noise coming from motor, replaced motor and blower do to the old wheel was ceased, tested unit unit is now running as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Kimo
Job Details: 10/02/2023
Arrived onsite for a washer that is making a grinding noise when in spin and sometimes the basket would spin fatter than the agitator. Upon inspection I found the unit operating as designed when I ran it in diagnostic. Upon further inspection I found that the gearcase was good no leaks but I did find some damage On the cam I replace the cam as it maybe the issue. I tested the unit and found the unit operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Hutto, TX 78634
Lou
Job Details: 10/02/2023
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the water valve was being tested, it was making a loud screaming noise as if it were struggling to pump the water through the valve. The unit operated as designed except for the valve as it failed to fill to level. I manually tested the cold and hot valves and found very little water coming into the tub. I made recommendations for use and care and made suggestions on cycle use and deep water selection. I am ordering the valve and scheduled return service for 10/05/23. No water leaks observed during service.; ordrng 1 W11165546 (Valve)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Round Rock, TX 78681
Kimo
Job Details: 10/02/2023
Arrived onsite for. Washer the will fill with water but not start the water cycle. Upon arrival I ran the unit in towel wash and found the unit operating as designed. I checked the gearcase and found that is good no leaks ran the unit in drain and spin and found unit operating as described. I ran diagnostic and found f0e2 code stored (Oversuds). The water level sensor maybe going out I am returning with the control.office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 10/02/2023
"Arrived onsite to replace previously ordered parts. Upon arrival I installed the new single valve and upon removing the oils main control I found that it had a burnt spot on it, I replaced it along with the ui and tested the unit and found no change. I call tech one and spoke with Rich and advised Hume of my finding and the all parts replaced and it was determined that we need to replace the parts again. I ordered all parts and having the office reschedule sr# 7737453478. ; ordrng 1 W11224256 (CNTRL-ELEC) and 1 W11482025 (VALVE) and 1 W11579561 (Triple VALVE) and 1 W11579559 (Ui) and 1 W10853387 (PAD)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78628
David Z
Job Details: 10/02/2023
Arrived on site to diagnose dishwasher that was not cleaning dishes. Tested unit and found no water entering unit. Checked water supply and found the fill hose was not connected to the valve. Connected water line and tested. Verified unit working properly and washing. No water leaks found. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Lou
Job Details: 10/02/2023
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the fresh foods section with all lights functioning properly. I found the freezer light not coming on when opening the door due to the door switch missing (photos). I am ordering the door switch and scheduled return service for 10/05/23. No water leaks observed during service.; ordrng 1 W11396033 (Door switch)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Georgetown, TX 78626
David Z
Job Details: 10/02/2023
"Arrived on site to install new repair kit, top and console. Replaced console and lid due to being warped. Installed new rollers to resolve noise. Braced blower housing as well. Verified noise was significantly reduced and unit working properly. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Lou
Job Details: 10/02/2023
"Arrived on site to inspect dishwasher connection from sink to dishwasher not installed correctly. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found no water getting into the unit. I disconnected the water hose from the unit inlet valve and turned the water on and very little water came out of hose. I demonstrated to the customer my findings. I reconnected the hose to the inlet valve and traced the hose back to the opening in the cabinet and found the hose kinked. I removed the kink and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Austin, TX 78751
Scott
Job Details: 10/02/2023
"Arrived on site for washer not starting and lid locked . Found water in tub. Ran diagnostics, washer would power off every time pump would activate . Pump is making loud noise just before hand . Ordering pump, and control. No water leaks detected at this time . Call to set return ; ordrng 1 W11629601 (Control) and 1 W10919003 (Pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78748
Scott
Job Details: 10/02/2023
Arrived on site replaced door panel . Attached handle with new studs and screws . Advised customer to start using ss cleaner . No water leaks detected at this time. Job complete ; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Austin, TX 78737
Scott
Job Details: 10/02/2023
Arrived on site for very low flames . Found Lp orifices installed . Customer is on natural gas . Ordering Ng orifice . No gas leaks detected at this time of service. Call to set return . ; ordrng 1 W10676661 (Ng orifice kit)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78738
Scott
Job Details: 10/02/2023
"Arrived on site for washer still breaking . Replaced drain pump and cap. Ran coupler diagnostic washes and couple drain and spin cycles didnt trip breaker . Called tech line , agreed with repair . Recommended gettin amp draw . Nothing unusual with amperage test . Sr 7737457541Call safety . Safety ref 7737148228. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78724
Wesley
Job Details: 10/02/2023
"Arrived onsite and found unit operating with failed compressor, replaced the compressor and installed access port and drier. Pulled vacuum for 20 minutes and charged system with 57 grams of r600a. All else checks good. Advised customer on repair."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Pflugerville, TX 78660
Lou
Job Details: 10/02/2023
"Arrived on site to inspect washer vibration during cycle. Upon further inspection, the customer advised that they went to use it for the first time and the basket bounced all over the place and the front left leg is broken. I opened the lid and pushed down on the tub assembly and it bounced all over inside the chassis. Tilted unit back and found the front left leg broken and the chassis damaged from possibly being dropped during installation (photo). I removed and replaced the suspension rods and front leveling leg and tested. Unit is operating as designed; however, the cabinet will need to be replaced due to the front leveling leg standing bent backwards and it has a lot of stress on it being bent. Also while removing the rods, I found the front two rods were broken at the springs possibly from being dropped during installation. I advised the customer of my findings and am ordering the cabinet and office to schedule return service. No water leaks observed during service.; ordrng 1 W10676680 (Cabinet)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Pflugerville, TX 78660
Lou
Job Details: 10/02/2023
"Arrived on site to inspect washer staying stuck on a cycle and not turning off. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. I cleared the code and continued with testing and found the cold water not dispensing. I found the valve at the wall was turned off and I turned it on. Retested and unit is operating as designed. I advised the customer of my findings and made recommendations for use and care. No water leaks observed during service and no repairs needed at this time, job completed."
We serviced a
KITCHENAID VENTHOOD
Model KVWC908KSS
Near Briarcliff, TX 78669
Scott
Job Details: 10/02/2023
"Arrived on site for lights working but fans not . Found connection not properly connected to junction box . Reinstalled molex connection fan is working in all levels except low . Replaced filter . Now unit is not functioning at all. Ordering filter , control , harness ; ordrng 1 W11516463 (Control) and 1 Harnesstomotor (Parts research)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Maurice R
Job Details: 10/02/2023
"Arrived onsite for previously diagnosed parts. Installed the glass door and the trim, reinstalled the door and tested it. Is It operating as designed. No gas leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Leander, TX 78641
Maurice R
Job Details: 10/02/2023
Arrived onsite for oven with error message F9E0. On arrival reset the breaker on the outside of the house. Rebooted the oven and the error message went away. The oven is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Lago Vista, TX 78645
Maurice R
Job Details: 10/02/2023
Arrived onsite for washer making a lot of noise. On inspection the unit is one of the units that have a bad basket. The home is a weekend home and the customer is only here once or twice a month. Ordering the basket and returning all the parts. Ran unit in diagnostics mode with out cloths in it and it was balancing up down. No water leaks detected during service.; ordrng 1 W11172199 (Basket)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Jonestown, TX 78645
Maurice R
Job Details: 10/02/2023
"Arrived onsite for ice machine producing small ice cubes. On inspection the water flow was slow into the tray. The only filled up half way, installed a new valve and started the unit backup. The tray fills all the way now and the water flow is normal now. Showed customer what the water flow should look like. The unit is on as designed and no water leaks detected during service."
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS2
Near Leander, TX 78641
Maurice R
Job Details: 10/02/2023
Arrived onsite for vent hood light not staying mounted. On inspection found the right light hanging down. I pulled the light out bent the barbs that hold the light back in position. Reinstalled the light. It is holding fine now. When heat from the cooktop hits these lights the barbs will straighten back out again and the light will fall out again.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Leander, TX 78641
Maurice R
Job Details: 10/02/2023
Arrived onsite for dishwasher not washing. On inspection found F7E2. Ran diagnostics cycle and it erred out when the spray arm was supposed to start spraying. Installed new pump and motor and retested the unit in diagnostics mode and now the spray arms are working now. The diagnostic mode finished this time. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76705
Jonathan M
Job Details: 10/02/2023
"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the splash assembly, belts, and cover shield. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78739
Luis
Job Details: 10/02/2023
"Arrived ons site. Replaced the evaporator,drier and compressor,vacuumed system down unit kept vacuum recharged system to manufacture specs powered unit on checked low side pressure good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Austin, TX 78739
Luis
Job Details: 10/02/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed S191AQ; used 1 W11683241 (Led kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/02/2023
WRS315SDHZ08 GP arrived on site to inspect ice maker not making ice. Upon arrival the customer stated that there was ice in the tray but it would not dispense. Tested the ice maker manually and the test cycle would not start. Replaced the ice maker and pressed the test button and the unit operated as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Manor, TX 78653
Matthew
Job Details: 10/02/2023
Arrived onsite for unit not responding. Upon arrival inspected unit. Found breaker for unit was tripped. Flipped breaker and tested. Unit is functioning properly. Could not duplicate any issues that would have caused breaker to trip. Customer will monitor. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 10/02/2023
"Arrived on site for banging sound during last 1 minute of cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran components test and all test passed. Ran a normal cycle with clothes and unit washed and spins correctly. Customer states that it only happens intermittently. Cannot duplicate the issue. Customer will monitor unit. I gave customer instructions on recording the unit to be able to help identify the issues. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to install previously diagnosed foam strips, installed foam strips per tech line, noticed some gaps around liner and sealed them with silicone, advised customer to monitor, if issues still persist then to call us back, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Matthew
Job Details: 10/02/2023
"Arrived onsite for unit not making ice. Upon arrival inspected unit. Found fill tube not inserted into ice maker correctly, not filling tray. Adjusted fill tube and tested. Unit is now functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78739
Matthew
Job Details: 10/02/2023
Arrived onsite for unit now running but unbalanced amp draw. Disassembled to inspect L2 and found element failing. Replaced element and tested. Unit is now balanced and functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kyle, TX 78640
Matthew
Job Details: 10/02/2023
"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found both cabinets room temperature. Inspected compressor and evaporator compartment for dye. None found. Checked pressures running and recorded -28/5 psi. Unit never equalized, -22/-3 when off. Called tech line for assistance as unit was flat and no visible signs of leaking. Spoke to Robert- 7737356556. Sent unit up for review. Unit will be submitted for exchange. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model JIC4536KS01
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/02/2023
Arrived on site to test unit for left side display not responding. Ordering new display office to reschedule ; ordrng 1 W11627555 (Display)
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/02/2023
"Arrived on site tested unit for front left burner taking to long to ignite. Confirmed burner was taking too long to ignite, due to clog, replaced burner. Tested unit, unit is running as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78747
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
"Arrived for unit powering on, but not operating. Upon arrival ran diagnostics and got Error code F7-E4basket re engagement . Ran components test and found basket does not spin and just stuck on agitation. Raised unit for inspection. Found slider has failed. Need to order slider. Office to reschedule ; ordrng 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Buda, TX 78610
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for multiple lights not working, tested unit found two top lights and FC light bad, replaced 3 led modules and tested, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for not latching, tested unit found drain pump connections broken, installed spade connectors and secured wire, tested unit unit is now running now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for not dispensing ice, tested unit found shaft stripped, replaced and tested unit is now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Kyle, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for tray not spinning, tested unit found motor ceased, replaced motor but still not spinning and lights in unit dont work, replaced control and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
Arrived on site to install previously ordered part. Replaced motor assembly W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Smithville, TX 78957
Joe Z
Job Details: 10/02/2023
Arrived on site for slow ice production. Upon arrival inspected unit and there is half a container of ice and ice maker is currently harvesting a batch. Advised customer that this particular icemaker only only makes 8 cubes every couple of hours or 96 cubes in 24 hour period. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
"Arrived on site to install previously ordered parts. Upon arrival, re inspected unit and found corroded harnes from door into cabinet from top hinge. Customer has decided to move on from this unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for display not working, customer stated that PO error comes on daily, tested unit found UI cycling power, checked outlet and found no issues, got authorization to replace control and UI, replaced and tested, unit is now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
Arrived on site for makes loud noise. Upon arrival test unit and found cam has failed. Replaced cam and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
Jonathan M
Job Details: 10/02/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the recirculating pump, pump harness, and control and tested the unit. Found the unit still short cycling before ice buildup could make a sheet of ice. I called Whirlpool Techline and spoke to Adrian SR# 7737463650. He had me run through diagnostics through every step of the diagnostic program. We found all tests pass and the evaporator plate frosted over as designed. He advised that based on all current information the unit would be sent to review due to multiple items being replaced and repaired. He advised not to make any further repairs at this time and that Whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near McGregor, TX 76657
Jonathan M
Job Details: 10/02/2023
"Arrived on site for a range that wont ignite the front burner and has flame height concerns. Inspected unit and work area. Confirm the customers complaint about the left front burner taking a while to ignite. Attempted to adjust the burner head with no luck. I replaced the burner head and found the unit working and operating as designed. I attempted to check the burner height lengths and found no abnormalities with the flame heights. I attempted to adjust the gas valves to see if I could increase the rate of flow out of the burners. Found I was unable to adjust the burners to where it more gas will come through. I checked the offices and found the offices were correct. I called whirlpool tech line and spoke to Rob SR# 7737461206. he advised that based on all my checks, the unit is working as designed, and that by swapping the unit over from natural gas to propane that the strength of the burners are going to lessen. He advised that on a natural gas supply and orifices, the large burners are 20,000 BTUs on propane those large burners drop down to 13,000 BTUs. He advised that there is no way to change it on this unit and that the only way to increase the size that are flames is to convert back to natural gas. The customer advised that there are no natural gas lines in the city and are unable to do so. He advised that the unit is working as designed and to make no repairs. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/02/2023
"Arrived on site to replace sump, motor and heating element. Replaced sump & motor and heating element. Tested unit unit is running as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Wimberley, TX 78676
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for microwave not heating properly. Found error for microwave AM issues. Recommend replacing controls and oven sensor. Scheduled for 10/09. ; ordrng 1 W11325786 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78717
Kimo
Job Details: 10/02/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed the new vent and tested the unit and found unit operating as designed
We serviced a
KITCHENAID FREEZER
Model KRFC704FPS04
Near Wimberley, TX 78676
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for not cooling properly. Found high side crimp at compressor leaking. Recommend drier replacement and soldering high side tubing. Needing 2hrs and office to reschedule. AH only. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/02/2023
"KDFE204KPS2 GP arrived on site to inspect dishwasher not working. Customer stated that he heard grinding noise and the unit would not operate. unit into service diagnostic mode and found F9E2, F8E4 and F7E2 error codes. Cleared the codes for testing. The drain pump was loud and all other functions seemed to work properly. Inspected the drain pump and found it in good condition but discovered that there was no drain loop. Installed a drain loop and ran several more diagnostic tests and a consumer cycle and the unit operated as designed. No water leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Wimberley, TX 78676
Andrew
Job Details: 10/02/2023
Arrived on site and replaced previously diagnosed ice maker and fill tube heater. Also applied permagum to fill tube entering ice maker compartment. Unit completed cycle with no issues. Valve filled properly. Unit is now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/02/2023
"Arrived on site to replace console ordered by previous technician. Replaced console tested unit, unit operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Gerry C
Job Details: 10/02/2023
"WRV986FDEM01 Arrived to inspect unit loosing power. After discussion with the customer, I found intermittent loss of power had occurred. The crisper harness had a prior repair that had failed and will require replacement. Office to order harness. No leaks observed during service.; ordrng 1 W11170612 (Crisper UI Harness)"
We serviced a
WHIRLPOOL RANGE
Model KCGC558JSS00
Near Dripping Springs, TX 78620
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for LF burner not igniting and clicking when ignited. Found felt between burner head assembly was broken preventing fuel from dispersing around entire burner head properly. Replaced burner head and unit now working as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Johnson City, TX 78636
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for no water disowning and no ice production. Found customer was using wrong water filter. Removed filter and tested ice maker and now filling as designed. Water is now dispensing as designed. Advised customer on proper filter W10295370A or (P4RFWB). Customer is missing top RC shelf and advised customer to contact whirlpool. Job complete.
We serviced a
GE REFRIGERATOR
Model DSE25JSHECSS
Near Blanco, TX 78606
Andrew
Job Details: 10/02/2023
"Arrived on site and customer stated he tried to cancel via email and left voice mail. No service provided, no fee collected."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/02/2023
"Arrived on site for a washing machine that is going off-balance and is making a banging sound on almost every load. Inspected unit and work area. Found the unit completely unlevel upon arrival and found the tub resting against the front panel. Adjusted the feet to level out the washer and tested the suspension. Found the suspension was good. Ran the unit through an auto test and the unit ran as designed. Around the unit through a drain in Spanish found the unit working as designed. Went over loading techniques and advised the customer that the issue appeared to just be that the unit was completely unlevel, causing the tub to bang against the front panel anytime the unit was going into a spin. The unit is working as designed. Call complete."