Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
Very happy with the service and repairs
Carola - New Braunfels, TX
Excellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Great service and on time!
Kathleen - Pflugerville, TX
The technician was professional and knowledgeable.
Cathy - Wimberley, TX
Alyson - Austin, TX
Karen - Austin, TX
Drexel - Austin, TX
Brought the right parts and had it fixed in 15 minutes. Very impressed.
Prompt and Quick
Luke - Round Rock, TX
Joann - Cedar Park, TX
Laura - Austin, TX
Great service and personality!
Josie - Austin, TX
Repair of LG Refrigerator
Lawrence - Leander, TX
Dustin - Manor, TX
Dan - Liberty Hill, TX
Friendly, clean and courteous
Nalini - Austin, TX
Jim - Austin, TX
Jan - Smithville, TX
On time and informative
Tray - Leander, TX
Responsible, fast, respectful, polite, fair, quality!
Mattie - Leander, TX
Brad - Round Rock, TX
Our technician was very polite, knowledgeable, and fair. What more can you ask for?
Norman - Cedar Park, TX
I requested Lou to provide the service we needed based on a prior service call. Should we have a future need, I will ask for Lou again.
Cecilia - Manchaca, TX
Great Service, great communication and took the time to help us with our warranty situation
Mr. L.Morales is the BEST
Geroges - Austin, TX
Friendly, courtesy, helpful and knowledgeable.
Matt - Austin, TX
He arrived on time and fixed the issue quickly.
great guys !!
Larry - Salado, TX
Dishwasher repair was excellent
Steve - San Marcos, TX
No major complaints
Edward - Harker Heights, TX
The service was great, they explained what was going on throughout the repair and answered any questions we had. The technicians were knowledgeable and friendly. The only negative I could mention is that it took almost a week from the time we called for service to the manufacturer to getting our issue resolved. Not major, we just went to a laundromat and Thanksgiving was in the way which slowed it down. Overall great.
We will see
Bob - Georgetown, TX
Complained about my packages being left on the street where they could be taken easily. Amazon says they will correct that issue so we will see
Marsha - Red Rock, TX
The techs were AWESOME!!!
Lisey - Austin, TX
Service was great. Just expensive.
Ginger - Austin, TX
Great service early to appt!
Vishaldeep - Leander, TX
James - Leander, TX
Cynthia - Austin, TX
Steven - Round Rock, TX
Paul from AE was great. Very knowledgeable and professional.
Diane - Austin, TX
Was great. Only wish the scheduling could have been faster.
Dave - Johnson City, TX
He was very pleasant!
Lavanya - Austin, TX
With all due respect to the guy It was just a mix up of one wire and got it fixed right away by an electrician later that day itself who didn’t even charge us and Hoping it serves as an learning experience for that pleasant nice guy!
Quick and Easy
Andy - Lakeway, TX
Lisa - Pflugerville, TX
Excellent Customer Service
Robin - Hutto, TX
Al was great. He worked so hard replacing the brackets on my machine. He was very patient and encouraged and engaged my curious 6 year old grandson. He also educated us on the does and don’ts of our particular machine. One of the top service people I have EVER encountered!
David - Georgetown, TX
Efficient and personable
Michael - Austin, TX
Kevin fixed our dryer quickly and kept disruption to a minimum. Thanks for a great repair.
Rohit - Austin, TX
Great customer service
Mikey - Georgetown, TX
My technician Lou was friendly and efficient! Great experience.
Richard - Austin, TX
Gordon - Horseshoe Bay, TX
Very dependable service
Melissa - Kyle, TX
On time and Fast
Travis - Leander, TX
Used for warranty service. Very professional, no complaints. Fixed the fridge quick and left contact info for if there were issues.
Dillon - Austin, TX
Wes was great! Very knowledgeable and efficient.
Lynn - Kingsland, TX
James C located and corrected the problem. JB Hunt did not install ice maker correctly.
Great service and fixed the issue.
Joe - Wimberley, TX
Juaquine - Kyle, TX
Connie - New Braunfels, TX
Larry - New Braunfels, TX
Richard and the apprentice that he was training did a great job.
Tina - Georgetown, TX
Service and advice was great and helpful.
Cathy - Austin, TX
Great service and punctual! Andy is great!
Michael - Austin, TX
Luis was great as always!
Whole procedure well done.
Earle - New Braunfels, TX
Other service firms could use this one as an example of how it should be done. Communication before techs arrived, prompt arrival, business dress (company tees), courteous techs, short time to repair, all made favorable impression. This from someone who never rates service companies! Job was warranty job on new unit, so I can't rate pricing.
Evan - Cedar Park, TX
Lou was serving my dishwasher. He quickly identified the issue and had it fixed quickly. He was nice and professional. Ask for Lou for your next service if you can.
Whirlpool dishwasher wasn't cleaning dishes.
Frank - New Braunfels, TX
Kevin replaced the control board, water clarity sensor, and washing motor. Dishwasher working fine now.
Stephen - Pflugerville, TX
Mitch - Austin, TX
Palmer - Sunrise Beach Village, TX
Work was very professional and prompt. Timing and pricing as promised.
Branch Alliance for Educator Diversity - Austin, TX
They came in, did the work quickly, explained things and were out in very short time.
So nice, on time, quickly done, great experience!
Beth - Austin, TX
Brent - Lago Vista, TX
Milton - Pflugerville, TX
Efficient and friendly
Phyllis - Austin, TX
The delivery driver was great. He called to make sure we were Home and when he arrived he was very nice and even came on to make sure we ordered the correct part.
Anne - Georgetown, TX
Our problem was not resolved.
Gerry - Cedar Park, TX
Lou actually came to my house 3 times, so this review should count 3 times. I waited until everything was completed because I was afraid if I did the survey sooner it might close my service order with the extended warranty company. Lou was so nice, so we'll prepared, neat, and thorough. On the last visit, he did a favor for me. The day before one of the maids had accidently left a burner on on the cooktop. Our home nurse noticed the smell and I found the burner. I cannot smell. That evening my daughter came by and thought she still smelled has but we couldn't find a leak. We decided it might be a residue smell in the one part of the house where she smelled it. The next morning Lou came to repair my ice maker. I asked him if he would check to see if he could smell gas. He saved my daughter a trip back toy house and assured me that he could not smell gas. This was above and beyond and greatly appreciated. Lou is a great repairman ( yes my ice maker is doing great) and he is a great human being. He represents your company well.
How many repairmen does it take to fix a fridge? Will never know...
JJBATX - Georgetown, TX
I bought a Whirlpool fridge, which came with the manufacturer's warranty. Within 2 months, it went out. The french door section was warm to the touch and the bottom freezer was frozen over in solid ice where the air was supposed to come out and enter into the upper range. I called Whirlpool and they were on it. They of course covered the repair and had their local preferred vendor, Appliance Express, contact me to schedule service. My food was already spoiling. Did they try to get me in ASAP? No. They made me wait several days which meant I had lost $200 on food we had to trash. The guy came out and said the evaporator was freezing over due to a failed defrost control, so he replaced that. We had to manually defrost the fridge and wait another 24 hours for it to cool per their instructions (another 2 days...at a week at that point from the time it went out). It worked fine...until two weeks later when the exact same thing happened and we had to call them to come out. Again, couldn't come for a few days but luckily we didn't lose the food this time. We have a back up in place now for these things after learning the first time. Since it was going to be several days for them to come out again, we did the manual defrost and used a blow dryer for a quick fix (something the last repair man told us to do for the 1st incident). Waa laa! It was working again. I called them the day of the scheduled repair to ask if I should even have them come out since it was working better than before now. She said yes because it's obviously an issue that's recurring and needs fixed. So, he came out, did absolutely nothing, was very offensive and rude this time, and then left without fixing the issue. It was now again warm and stayed that way for another 24 hours and then some. My solution? We bought another fridge, and not a Whirlpool this time. And it works perfectly. We are returning the first unit and I'm letting everyone know the "quality" service this company [fails to] provide. I even sent an email letting them know of my experience and to contact me to discuss. I never received a response. Shows how much they "care". I've let whirlpool know as well.
Bea - Austin, TX
Lisa - Round Rock, TX
Easy to schedule an appt. Our Service Technician, David, listened to the issue we were having with our refrigerator, and explained his solution in detail. He was very friendly, courteous, and knowledgeable. Our ice maker is working again. Great service. We would use Appliance Express again.
Professional & knowledgeable
YPMAVEN - Austin, TX
Thank you for communication and experience.
Thank you, Brandon, for you kind instruction on the problem with our new dryer.
Sylvia - Wimberley, TX
Elizabeth - Canyon Lake, TX
Both teams I met were kind, personable people who knew what they were doing.
Virginia - Dale, TX
Customer service was awesome on the phone and they set up appt quickly. Technician changed the part that he thought was wrong with the washer. When I tried to wash that evening the washer still didnt spin. So they will have to come out again.
Patrick - Georgetown, TX
Lou was wonderful, and very knowledgeable. The scheduling was off but that could be confused with PULTE, me, and you guys. Had taken a day off and the scheduling was messed up and I had taken off work
Loved the two technicians who visited us.
Cynthia Lane - Horseshoe Bay, TX
Great work! Above and Beyond
Rama - New Braunfels, TX
The gentlemen who came to service my Washer went above and beyond. They answered all my little and major questions. They also came back to the house when I thought there was a malfunction after they fixed it. These two are assets to the organization and I would give more praise if it were possible.
Yajaira - Pflugerville, TX
Wesley is a very knowledgable young man with excellent customer service qualities and a great deal of patience.
far exceeded expectations
John - Austin, TX
he did an excellent job, on schedule.
Nicole - Manor, TX
Very knowledgeable about products and very friendly
Mary - Dripping Springs, TX
I couldn't use my oven and I called for help before Thanksgiving. Appliance Express asked about the problem and I discussed the problem with the polite customer service lady on the phone. She said she'd better order a part for the stove in case it was needed. By ordering the part, they would only come out once to fix it instead of twice. The technician was very polite, also. He explained about the stove electrical burners on top of the stove since I had problems with them, also. He was able to fix the oven to my delight before Thanksgiving with the part that was ordered over the phone. They did an excellent both the phone customer service representative and the technician! Kuddos to both of them!!
Keith - Bertram, TX
Great, great service
Jan - Austin, TX
Tyler is the best. He knows his job well, he's friendly. Just an all around great person.
Great service by knowledgable expert!
Cindy - Austin, TX
I was able to get a service appointment easily and quickly. The technician arrived promptly. He ran a full diagnostic, made some adjustments to my new washing machine, spent some time explaining how to get optimum performance from the unit.
Barbara - Austin, TX
Knowledgeable, professional and helpful
Ann - Liberty Hill, TX
Wonderful service, extremely knowledgeable and personable Provided great service and tips for maintenance of my appliance
Leslie - Canyon Lake, TX
Valerie - Frisco, TX
Rating = 10 Stars!!!
Marcia - Austin, TX
Many thanks to Kevin for being a font of information on my new washing machine. He knew twice as much as the almost zero information in the User Manual!
Patty - Austin, TX
Great service...all is well.....thanks
Ricardo - Cedar Park, TX
The tech was in and out efficiently and did a great job. The appointment process was no-hassle and convenient. Thanks!
Ismael - Georgetown, TX
Confusion on the detailed billing I did not feel very comfortable about. Parts did not match what was installed but somehow the corrected detail added up to the amount i paid. Labor went up to make up the difference in the parts over billing. Great work, just not sure I got what i paid for.
Clyde - Luling, TX
Dale really did a great job in helping me put together the items I needed.
Shamshad - Leander, TX
Victor - Austin, TX
Scott is an absolute expert - great tech
Margaret - Austin, TX
Wesley was very helpful! Easy to communicate with and super friendly. Would definitely recommend him to anyone!
Benjamin - Austin, TX
These guys are first rate. Smart, fast, clean.
Kyle - Cedar Park, TX
Lou came out and serviced my whirlpool washer in my RV under whirlpool warranty. He was very knowledgeable, went about his work meticulously and neatly, and was fast. I will call these guys again for my repairs, under warranty or not. -Kyle
Appliance repair experts
Diana - Austin, TX
Sherree - Georgetown, TX
Lou was great. The only concern I have is with the previous visit. A different tech repaired the same repair a few months ago and it reoccurred. Lou replaced an additional part, so hopefully that fixes it. Both technicians were very nice and custom oriented.
Persistent courteous service
ausLK - Austin, TX
Andy stayed with us after the 1st two attempts didn't produced the desired results. Very courteous and knowledgeable service the entire way.
Mary - Georgetown, TX
Prima - Austin, TX
Yasodoara - Kyle, TX
Robert was excellent! Very Professional!
Stephan - Austin, TX
Great service as usual
Eric - Austin, TX
I've used Appliance Express multiple times in the past and they've always been great to me. All of their technicians are awesome, very knowledgeable, and courteous. If I ever have any problem with my appliance again, I would definitely be calling Appliance Express
Umamaheswaran - Austin, TX
Excellent trouble shooting
Pravin - Cedar Park, TX
Without hesitation, he solved the root cause of the problem
friendly and competent
David - Austin, TX
helpful tech. on time and good.
Outstanding Customer Service
Selma - Manor, TX
Big Wes is “Awesome”! Great customer service!
Nancy - Georgetown, TX
All my questions were answered. He was able to explain to me somethings that were not in the manuals.
Adrian - Elgin, TX
This tech performed a sufficient job. I was a bit annoyed he asked to use the bathroom within my house on arrival, however. Perhaps insist your techs use public restrooms prior to arriving at client houses.
Maytag Washer Repair
Elena - Cedar Park, TX
Lou was great; informative, professional, and, once he had the right part, was able to complete the repairs. My new washer is acting like a new washer again!
Did not fix it
John - Belton, TX
On 11/6, serviceman came out to fix an issue with ice maker. Said he replaced the damaged part and left. The problem was not fixed. A different Repairman came out 11/20 and replaced the part that supposedly replaced during the last visit. The part removed definitely was not new and was badly worn. What kind of service is this? It was under warranty so the company could be charging the manufacturer twice !!
Jon - Austin, TX
Great professional service
Dana - Austin, TX
Awesome Service Exceeded Expectations
Shirley - Kempner, TX
We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.
Way too expensive
Trissy - Leander, TX
Very expensive and didn’t fix the problem. Installed a part for $90 that didn’t resolve the problem.Back to square one.
Great service, spent all the time I needed.
Denise - Austin, TX
Ice Maker Repair
Dana - Austin, TX
Gary - San Marcos, TX
Brandon was very efficient and experienced. He came in and discovered the issue with the dryer and fixed it in no time. Extremely happy.
Blanca - New Braunfels, TX
Gabriel - Austin, TX
Wesly did a great job. Fixed my dryer and worked efficiently. He also offered advice to prevent the problem from happening again.
John - Austin, TX
Jerome - Dripping Springs, TX
Robert made sure my warranty repair was completed correctly and took the time to answer my questions about it.
FC2019 - Kyle, TX
Professional, Knowledgeable, and fast. Fixed my dryer and now is working great!
Lisa - Austin, TX
Contacted Maytag/Whirlpool, about an issue with our (almost) 1 year old dryer. Appliance Express contacted me to schedule an appointment. This was all accomplished within 5 days! AE's technician, Scott, was very knowledgeable, even came prepared w possible part! He was right, it was the door switch which he quickly replaced and I was ready to go! Fantastic experience! Will keep this number handy and will recommend to others!
"Latonterra - Georgetown, TX
Billy - Smithville, TX
Marjann - Austin, TX
Diana - Canyon Lake, TX
Fast and efficient service
Carrie - Pflugerville, TX
Fixed my dishwasher in timely manner and very knowledgeable.
Knowledgeable and prompt
Gary - Spicewood, TX
Professional and courteous
Chris - Austin, TX
Had a warranty repair provided, had a quick turnaround from the call to someone coming out. All around really nice experience
Job well done!
Megan - Austin, TX
Our technician was able to fix the washing machine quickly! He was very professional and polite
Karen - Seguin, TX
The technician was very thorough in explaining the problem and the fix.
Timely fast efficient.
Joleene - Gatesville, TX
but 24h later still no ice.
Anna - Pflugerville, TX
Tyler was very knowledgeable in what he was repairing, also he Answered all of my questions. Thank you Tyler
Barbara panzer - Austin, TX
Honest Service Technician
Damien - Austin, TX
Joseph C. called me on the way over for my scheduled service appointment. He was running a bit behind, but no big deal. He asked me what my issue was and after talking through it, Joseph recommended that I cancel my service appointment and try a few things on my own. I took his advice and saved the $130 or so that I would have paid for the service! My issue has not presented again since our phone call, but if it does, I will definitely try to get Joseph over to take a look!
Knowledgeable & professional
Elva - Del Valle, TX
Service technician, Joseph, quickly diagnosed & fixed the problem with our clothes dryer. Thank you.
Timothy - Bastrop, TX
Very knowledgeable, courteous, efficient. I have used appliance express 3 times in the last 2 years and both technicians that came out were were very professional. They make it seem like there just making you a quick peanut butter sandwich- "Sandwich is ready sir"...this guy already had the parts he needed to repair my washer...on the truck!= efficient. = will use again. Thanks guys!
Patricia - Georgetown, TX
Tommy is thorough and diligent in helping us resolve the problem with frost in freezer. He is very pleasant and courteous.
He was great.
Gail - Austin, TX
He went beyond what was necessary.
Competent repair tech, great service
Stephen - Temple, TX
Replaced the compressor and control module due to repeated failures of our refrigerator. Knew what he was doing and did it well. It is working now and hopefully will be more reliable in the future. Thanks for a productive visit
Jonathan - Waco, TX
Maria - Austin, TX
Very pleasant experience. Great professional service.
Judy - Bastrop, TX
Enjoyable experience ver professional and timely.
Tom - Wimberley, TX
Luis was professional and I felt very honest. My refrigerator/freezer GE Profile 48" unit did not get repaired and no money was waisted. Luis explained how the freon line was broken inside the structure of the unit and not able to be repaired.
Brett - Burnet, TX
He was on time, appearance was clean and professional, fixed my washer very quickly. I am an ASE Certified Master Automobile Technician, having recertified 6 times since 1982, I know what good service and professionalism is all about.
Alexander - Liberty Hill, TX
Great and professional service member
Juan - Austin, TX
Mr Joseph,very professional he knows what is doing,thank you very much.
Theresa - Georgetown, TX
Great service, the service tech was friendly and very knowledgeable in his skills.
Candice - Austin, TX
Laurie - Waco, TX
Goodwink - Spicewood, TX
Andy was prompt, efficient, and fixed our issue.
Ken - New Braunfels, TX
When it comes to Induction Cooktops, Leo knows the product. He knows how to repair correctly in an efficient and confident manner. I especially like that he helps us customers better understand our induction cooktops and how to use them correctly!
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Thomas - San Marcos, TX
Robert have an apprentice with him and he coached him well. Together they resolved my dryer noise issue.
Brenda - Manor, TX
Felicitas - Seguin, TX
Howard - Killeen, TX
Techinican was very helpful and friendly understood our concerns and advised us on what our best step would be in resolving our situation.
Outstanding service provided by a true gentleman
Sylvia - Georgetown, TX
Lou was polite, courteous, careful, reliable, on time, and knew his product and his job to repair. One of the best repair persons I've ever had the honor to review.
On time, fixed the issue on the spot.
Meghan - Austin, TX
I always use Appliance Express for our appliance repairs that we're unable to fix ourselves. They always do the job right the first time.
Rachel - Cistern, TX
Mary - Austin, TX
Very pleased with the service
Jerry - Leander, TX
very helpfuf every way
Ronald - Lakeway, TX
Your repair guys did a good Job and back in service. Thank you. Ron Moore
Mathew - Kyle, TX
We're repeat customers due to the great service!
John - Georgetown, TX
Very good service
Donald - Austin, TX
Donald - Austin, TX
Dr Kenneth - Copperas Cove, TX
We are in Houston and have not yet been able to use our repaired oven, we are pleased it has been repaired and reinstalled. We are hoping that it works well when we all arrive for Thanksgiving with our entire family. Thank you Appliance Express!
Georgette - Cedar Park, TX
Michael - Driftwood, TX
Very responsive and professional, friendly service. Fixed the problem quickly and accurately.
Lawrence - Austin, TX
Thomas - Georgetown, TX
Tommy done a very well job. I would definitely recommend him to my friends and family.
Tiffani - New Braunfels, TX
Edith - Austin, TX
Chrissie - The Hills, TX
Not only did Kevin arrive early, he was very personable, and quick!
Julie - Round Rock, TX
I appreciate that David honestly told me what the problem was (stuck soap pod) and didn’t try to perform unnecessary repairs.
Matthew - Leander, TX
Lou has consistently provided dependable, thoughtful, and exceptional customer service. We highly recommend Lou!
Frank - Georgetown, TX
Professional and courteous. Came when they said they would and communicated with us. They also fixed the problem! Can't ask for more.
Kim - Georgetown, TX
Teresa - Round Rock, TX
Dinah - Lago Vista, TX
Washer repair was great. Communications was spot on. They explained everything that was wrong and repaired it in a very timely fashion.
Izabelly - Lago Vista, TX
Barbra - Austin, TX
Andy was polite,knowledgeable,and efficient.
Kim - Leander, TX
I’ve always had great customer service from Appliance Express. James and Lou are professional and punctual.
Andy is GREAT
Rip - Lakeway, TX
Andy from Appliance Express was on time, friendly and did a great job getting our washer up and running.
Jonathan - Leander, TX
Lou is professional & courteous.
Great Service, very quick turnaround time and repair time.
William - Temple, TX
Your repair men were very professional and quick. Your first one arrived an hour before we closed and was able to diagnose the problem, give us a temporary solution, and set in place a permanent solution all within 40 minutes.
Quick and Excellent Service
Anna - San Marcos, TX
Very reliable, were there when they said they would be and were prepared with all of the right tools and equipment! Would definitely recommend them!
Great tech/office communication needs to improve
Ross - Briarcliff, TX
Great tech! Office needs to improve on communicating details I give for tech as how to gain access/leave my home. Due not being home when tech is on property. Also every time I’ve had techs out they have been awesome and typically have some form of communication issue w/the office.
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for customer complaint of unit not making ice, and cooling was lost. Found unit not going into defrost on its own, I tested unit in diagnostic mode, found heater was good, bi metal was good, I replaced main control and UI control, also set to basic defrost mode. All fans working, evap, condenser, ice maker fan. Unit tested good."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher not powering on.Check the outlet and outlet checked good.Removed the junction box cover and found the white wires werent connected properly.Correct the issue, reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete"
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to test unit for door not closing correctly. Test unit and found broken active hinge. Ordering new active hinge Wpw10299224; ordrng 1 Wpw10299224 (HINGE ACTIVE)
FREEZER WHIRLPOOL WZC3115DW01 Arrived on site to diagnose a freezer that is getting hot on the outside of unit. Tested unit and found no failures or indication of malfunctioning parts. No repairs are needed at this time. Advised homeowner on refrigerant and its need to move heat.
MICROWAVE GE PVM9215SK2SS "Arrived on site and inspected microwave and found when sensor mode is used a Steam sensor error is displayed, microwave works on other functions and heats properly. Send a video to KB/AHS, Control board and steam sensor was already replaced by another company 10 months ago. Control board is showing as out of stock/not orderable at this time; ordrng 1 WB24X799 (sensor,gas) and 1 WB56X26811 (control panel asm ss)"
WASHER MAYTAG MVWB765FW3 "Arrived on site to test unit for sheet stuck underneath agitator. Tested unit found a defective agitator. Replaced agitator. Tested unit, unit works good. No leaks detected. Job complete."
OVEN WHIRLPOOL WOS51EC0HS Arrived onsite for wall oven with lines going through display. I found the display malfunctioning causing lines and pixels to go through. Unit will need a new console and control. Ordering console (W11296171) and returning with the control for repair. Reminder to get the S.A.I.D from the new console during repair. ; ordrng 1 W11296171 (console)
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site to test unit for oven not working test unit and found bad control board. Replaced control board test unit and unit test good job complete
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to install sealed system. Accessed compressor and found rust in drain pan. Inspected condenser and found corrosion on condenser. Unit will need condenser, compressor, both evaporators and 3 way valve to repair. Office to schedule return services for 3 hours; ordrng 1 CNOTE (SS REPAIR 3 HR) and 1 W10865727 (valve) and 1 W11442050 (CONDENSER )"
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on site from microwave that would turn on but would not heat the food. After running diagnostics I cannot find any error codes so I disassemble the machine and tested all thermostat fuses and thermistors for continuity as well as running an ohm test on each individual part. All thermostats fuses and thermistors came back with a passing result I then checked the main control to see if it was actually sending the proper power supply to other hardware and found that the magnetron was receiving but power but not turning on. Will need to return with a new magnetron capacitor and sensor. office to reschedule due to parts being PSP items; ordrng 1 UNKNOWN (CAPACITOR ) and 1 W11233913 (sensor) and 1 W11346197 (MAGNATRON)
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site to natal previously diagnosed and ordered parts. Due to the convection fan not working and the unit not able to be uninstalled, the customer was to have their builder remove the unit from the wall and have it accessible for repairs. When I arrived, the builder had the unit down on the island countertop. I disassembled the unit and found the blue/white wires to the convection element and fan were broken. I re-wires the harness and tested the unit and it is operating as designed. Once the unit was placed back on the wall, I retested and it continues to operate as designed.
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that is not heating on bake. Also found oven light out. Performed diagnostic and voltage checks. Terminal block and wiring is good, control is giving the bake element. Ordered new control.; ordrng 1 W11122560 (cntrl-elec)"
OVEN WHIRLPOOL RBD305PVS02 Arrived on site to test unit for no display. Tested unit found bad control.
MICROWAVE KITCHENAID KOCE500ESS01 "Arrived onsite for left side glass door to unit sticking out slightly. Looked at unit. Found that glass part of the door, worked its way out of the slot for the glass piece to hang on. Re aligned glass. Tested unit. No issues at this time. Job complete"
RANGE WHIRLPOOL WFE320M0EB1 Arrived on site for range cooktop Right front burner staying on high when in use. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR FRIGIDAIRE FFHS2622MBE Arrived on site for refrigerator not dispensing water or making ice. Tested and inspected unit and found failed water filter base. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG MHW8200FW0 Arrived on site for bellow coming off and water leaking on floor from previous repair done earlier today . Checked inner bellow . Replaced outer bellow spring . Ran diagnostics wash . Checked normal and no water leaks detected at time of service. Job complete
DRYER WHIRLPOOL WED9150WW1 "T.O. Arrived on site for dryer not heating. Upon arrival performed test cycle found no heat, tested voltage. Voltage tested good 125, 125, 250 total. Removed bottom plate to gain access to heater found heater had no continuity. Customer approved of repair. Disconnected and removed failed heater replaced new. All tested good unit operating as designed with heat.
OVEN MAYTAG MEW6627DDS Arrived on site to test unit for upper oven over heating. Test unit and found bad control board sending power to broil element when on bake. Unit pre hating to 350 and broiler still staying on. Will order new control board WP8507P322-60 will need autho office to reschedule. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 WP8507P322-60 (CONTROL BOARD)
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived to inspect side by side refrigerator not making ice.Customer stopped me to let me know the unit began making ice yesterday and the ice bin was full.I confirmed the operation of the unit and found no issues. The control and valve were both working as designed.All water lines were dry at the time of service.Job complete
WASHER WHIRLPOOL MVWB855DC1 "Arrived on site to install control diagnosed from previous visit. Installed and retested. Console is now not powering up. Can put in diag mode, but nothing works. Called tech line and spoke with TJ SR7728576782. Console is testing bad and needs to be replaced as well. Tech line recommended calling customer service for console acquisition.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived to inspect side by side refrigerator water dispensing issues.Found connection to UI loose not allowing the unit to dispense properly Also found the valve, ice maker and housing were all fully operational.Removed customers filter and water flowed as designed.Customer will purchase a new filter.All water lines were dry at the time of service.Customer satisfied.Job complete"
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site to inspect cooktop burners. Upon further inspection, customer advised the cooktop is run off of propane gas. I tested all burners and the far right two burners took too long to ignite. I adjusted the caps and still not operating as designed. I removed and replaced the caps and retested and the unit is operating as designed except the flames on the middle burner and front right burner are too high. I checked the orifices and found they had not been converted to propane. Customer provided the remaining orifices from the owners packet. I removed and replaced the orifices with the correct orifices and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
DRYER MAYTAG MGD8630HC0 Arrived onsite for a dryer still making noise. I found the drum causing part of the noise at the rear of the dryer and one of the front rollers completely worn out causing the noise at the front of the dryer. I replaced the drum and both front rollers from my truck stock. I tested the dryer with the customer present and the unit is quiet and is working as designed. Call complete.
RANGE WHIRLPOOL WFE505W0HW2
REFRIGERATOR WHIRLPOOL KSSO42QTX02 Arrived on site to install previous diagnosed parts. I gained access to the freezer evaporator. I cleared out the rest of the ice build up on the freezer side of the return. I installed new blocks to prevent air leaks from the return vents. Unit is operating as designed. Job complete. No water leaks detected.
DISHWASHER IKEA IUD8010DS1 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site for freezer not cooling. Tested and inspected unit and found failed no frost pattern on evaporator, checked amp draw and found 0.56 amps. Also found on left hand side 2 steel lines coming out of cabinet and put together with copper line and abnormal burning on unit. Called tech line and spoke with Bruce (SR# 7728580321) was instructed SS repair is needed and to pinpoint by installing UV drier.. And that issue with line and burn is cosmetic and should be fine. Ordering needed parts. Office to schedule return trip. SS repair. 2 hour job. ; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10750849 (compressor)"
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for the freezer with intermittent cooling issues. Checked frost pattern and it looks good took pictures. Checked temps and it was reading 15 degrees. Called tech line and they stated to replace control board for intermittent cooling issue. Replaced control board and all functions tested good. Complete Sr# 7728047690
DRYER MAYTAG MED8000AG0 Arrived on site for dryer not operating properly. Tested and inspected unit and found failed heating element.Removed failed part and replaced with new. Tested unit with customer and all operations are normal.
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite for lights out in unit. Found that freezer light had gone out. Replaced freezer light. Tested unit. All lights working at this time. Job complete
MICROWAVE WHIRLPOOL WMH32517AS2 Arrived onsite for a microwave that is powering up and running but is not heating. I tested the unit and could hear the magnetron trying to fire but it wouldnt fire. I found the terminals on the mag loose causing the issue. I tightened the terminals and tested the unit. The magnetron is putting out 1000 watts and is working as designed. Call complete.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and used pads to reduce sound caused by normal operation. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite and installed freezer handle. All checks good. Unit is now cosmetically correct.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator with a no ice issue. I found the ice box fan not running. I ran the harvest test and fill test and the unit worked as designed. I found an e5 ice maker error. I found a broken wire at the molex connector just outside the ice box. I repaired the wire and tested the unit. I found the motor not running. I replaced the fan and the unit worked as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found unit missing shelves ordering shelves talked to office,shelves ok to order ; ordrng 2 W11402525 (SHELF)s"
MICROWAVE GE JVM1850SM4SS Arrived on site to for unit running when door open. Test unit and found bad switches. Replaced switches test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site and inspected refrigerator and found freezer door is not closed and there is an air gap on the right hand side. Removed ice with steamer and freezer door will now close properly. Recommended to customer that entire fridge be defrosted to remove all ice from interior. No water leaks detected at time of service, job complete"
REFRIGERATOR KITCHENAID KRFC300EWH03 "Arrived on site for no cool. Powered unit on diagnosed a defective compressor,installed a new compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose oven with broken trim after a bake cycle. Found the stainless trim on the door glass had peeled on one side. Need to replace glass to resolve. Part on order but have not received yet.
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site to follow up on dispenser not dispensing ice. Found the coupler for the door side was frozen in and not springing up to mate to ice bucket. Disassembled auger parts and cleaned and dried and reassembled. Unit is now dispensing properly. Could not find an air leak in the dispenser door, so likely just normal melting ice. Call complete."
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for a defective compressor. Replaced compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly
REFRIGERATOR MAYTAG MSD2651HEW "Arrived on site for filter housing broken in fridge. Found that the filter plate was cracked and broken not allowing the filter head to stay mounted properly. I was an,veto remount bracket in place and stabilize the filter head.
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site for bin and dispenser issues. Found clips on upper portion of dispenser liner broken diagnosed unit will need a new freezer door
WASHER WHIRLPOOL WFW9450WR00 Arrived on site to diagnose a washing machine that is not starting cycles. Tested unit and found screw for door latch stripped out. Replaced screw and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
OVEN WHIRLPOOL WFG540H0EH1 Arrived on site to replace ignitor. Replaced ignitor test unit an dunit test good no leaks present at this time job complete.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 T.O. Arrived on site for refrigerator not making ice. Upon arrival found unit with ice maker off and fill tube frozen found customer recently hooked up to water without flushing leaving air in the line. Steamed fill tube out turned ice maker on. Tested unit all tested good. No water leaks detected during service.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for refrigerator thats still not making a lot of ice. Inspected unit and work area. Customer advised that he had called in to KitchenAid trying to get a new icemaker for his freezer since he didnt buy one when he bought the unit. When trying to get the new icemaker, he advised that they were still having problems with their ice making in the refrigerator section. He was advised to put it on Max ice and he advised that since putting it on max ice, it has made things worse. I called tech line and spoke to Ed SR# 7728451367. He advised to replace the icemaker due to the temperature reading 29° in the icemaker thermistor and 2° in the icebox thermistor. Went ahead and replaced the icemaker and tested the unit. Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL ART308FFDM03 Arrived on site to diagnose a refrigerator that is not cooling. Found failed compressor in unit. Compressor will need to be replaced to complete repairs. Office will need to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10843121 (drier-tube) and 1 W10913906 (coupler) and 1 W11092625 (compressor)
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site and found Mullin is loose on the top connector, removed Mullin completely and after resetting it it is working properly, job complete"
FREEZER MAYTAG MZF34X20DW03 Arrived to inspect upright freezer not cooling.Confirmed the complaint and found the unit has a defective control. The unit turned on and off without warning and continued until it was unplugged.Removed and replaced the control.Unit now operates as designed.Customer told to wait approximately 24/48 hours for the unit to reach optimal temperatures.Job complete
FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite to replace ice maker. Spoke with customer about ice being made. Did not want to replace ice makers. Ice maker was working. No leaks at this time. Job complete
WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer will not drain and lid is locked. Ran diagnostics and found error code F9E1 long drain. The lid is locked and there is clothes and water still in the basket. Unplugged washer to reset control. Ran diagnostics and while testing lid latch it did not respond to unlock and lock modes. Tested drain pump and there was no humming noise or vibration coming from pump. Ordering parts and office to schedule. Updated model and serial numbers. ; ordrng 1 W11394572 (LID LATCH) and 1 W11396717 (PUMP DRAIN) and 1 W11419171 (CONTROL )
ICE MACHINE JENN-AIR JIM159XYRS0 "Arrived on site to install parts prev tech ordered. Installed water pan,ran diagnostics all test passed. Unit working as designed."
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and inspected sealed system for dye. Found fresh food evaporator clear, freezer evaporator clear, compressor, drier and condenser clear and no dye any where in compressor compartment. Called tech line and spoke to Leon #7728579876. Low side reading 15 inch vacuum and high side at 98 psi.
REFRIGERATOR KITCHENAID KSCK25FVMS02 "Arrived on site to diagnose icemaker that is not producing ice. Found ice frozen and stuck in mold, and unit not cycling. Found the IM control light constantly blinking. Tried to replace I. Control but found new control had a broken connector. Jumped eye and still could not get IM to cycle. Replaced icemaker and reassembled as is. After 2 mins the unit filled and cycled. All is now working as designed. Call complete."
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for unit not washing correctly. Tested unit. Found that control was bad. Replaced control. Re tested unit. Also found that basket is not stable. Couldnt get agitator off. Ordered parts for tub and basket rebuild. Request 2 man and 2HR. Need authorization parts and service authorization.; ordrng 1 REQUEST (2MAN ) and 1 REQUEST (2HR) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W10772621 (screw) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block) and 1 WP3951744 (agitator) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to replace parts to unit. Replaced ice container and chute. Tested unit. Unit test good. No issues at this time. Job complete
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for the ventless dryer not drying properly. Ran diagnostics and found no error codes and tested all functions. Everything is working properly. Could not fine any issues at this time.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite and found customer wanted assistance ordering the freezer basket.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived to inspect scratched and damaged panel control.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete Customer satisfied
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to test unit for freezer issues. Tested unit found wire within door is frayed. The fan will turn on and off while moving wires around. Office to reschedule.; ordrng 1 LW11202405 (FREEZER DOOR SS)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher tripping breaker. I ran the diagnostics mode and upon entry there were no error codes immediately indicating any sort of hardware failure. I then checked outlet, power cord, and terminal connections and found nothing loose or broken and all holding 120v well. The main control was receiving and sending the same 120v. During a test cycle all components such as heater, motor assembly, circulation and drain pumps, thermostats were running and functioning without any failures. I could not get the breaker to trip on the visit during any tests. I advised customer to have an electrician examine the gfci breaker assigned to the dishwasher to verify if it was holding the proper amperage when dishwasher is running a normal cycle. Unit functioning as designed call complete"
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for back middle burner not high enough and back left not hot enough and not reliable. Upon inspection found back left not igniting properly and needing a conversion kit as well front right and left both burning to high needs conversion. Adjusted back middle flame, still not high enough needs conversion. Found not ETA available on parts. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTEANDSTICKYNOTE (SCH APT) and 1 W11238042 (CONVERSION KIT) and 1 W11339379 (LEFT MANIFOLD TUBE) and 1 W11378585 (LEFT ORIFICE HOLDER) and 1 W11381267 (LEFT REAR AND FRONT MANIFOLD )"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for customer complaint of f2e2 found UI control not responding. Part needed W11368911UI control
DISHWASHER WHIRLPOOL KDTM704KPS0 Arrived onsite for buzzing noise during wash cycle upon inspection and after putting the unit into diagnostics I found the motor making a slight but normal sounding buzz during the wash cycle. I noticed that the foam insulation on the toe kick had been ripped off during installation causing a amplified affect of the motor functions. I am ordering a toe kick for repair. Toe panel black (W11108991) RS for THU 9/3 customer request AM appt if possible. ; ordrng 1 W11108991 (TOE PANEL BLACK )
WASHER MAYTAG WFW70HEBW1 "Arrived onsite for the washer not working. During testing found that there is an error code for the door lock switch and the console is not responding correctly. Will need to replace control board , console, door lock switch. This is a stacked unit. Will need a 2 man 3hrs to do the repair. ; ordrng 1 2MAN (3HRS FOR REPAIR ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
DISHWASHER WHIRLPOOL WDF520PADM7 "T.O. Arrived on site for dishwasher smoking. Checked heater, heater was clear. Dissembled door checked wiring harness harness was good no signs of damage. Ran diagnostics mode and tested all tested good. Spoke with builder found unit was tested without water causing smoke. Unit is operating as designed no water leaks detected during service."
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to inspect damaged display on newly installed range. Confirmed the complaint and removed and replaced the defective control.Reassembled and unit tested as designed.Job complete
DRYER WHIRLPOOL WED4850HW0 Arrived on site and found door switch lever has broken off. Installed new switch and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WTW7500GC2 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and found the control and valve were both defective.Removed and replaced both.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
REFRIGERATOR WHIRLPOOL WRT518SZFG00 Arrived onsite for refrigerator no cool in RC section. Upon arrival I noticed a very loud buzzing consistent with the evap fan hitting ice. Inside the freezer there was a lot of frost build up around the door. I accessed the evaporator and it was clear of ice but there was ice build up in both airflow ports to the RC section and around the evap fan. I steamed out all the ice and noticed the thermistor was in the wrong position on the evaporator. I replaced the thermistor in the correct position. I powered the unit on and its working as designed at this time. Job complete.
RANGE MAYTAG MGR8775AS0 Arrived onsite to replace front right oraface burner. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 arrived on site to install new ice door to resolve melting ice issue. Installed new inner door and found a good seal. All is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part. I gained access to the sump and motor assembly, I removed the failed assembly and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. Job complete. No water leaks detected."
WASHER MAYTAG MHW8630HW1 Arrived on site for washer not dispensing detergent and water in dispenser. Tested and inspected unit and found F0E2 error code (Oversuds) Found customer is using Ecover zero non chlorine bleach. Instructed customer on use and care and practice for best performance. And on soap usage and that water in dispenser is normal as shown in user care guide. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and inspected refrigerator and found pantry user interface plastic is warped and it will not drop down into door cavity. A new pantry user interface will be needed to correct the problem; ordrng 1 WPW10769076 (cntrl-elec)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Replaced evaporator and filter drier. Per service pointer W11092686F adjusted drip pan secured evaporator to liner using clamps and zip ties,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
TRASH COMPACTOR GE UCG1680LSS "Arrived on site for customer complaint of compactor not working, found unit would not compact, I pulled unit out, found top switch lever was bent and not making contact with top of compactor, I adjusted the lever, unit tested good."
REFRIGERATOR WHIRLPOOL JS42NXFXDE01 Arrived on site for refrigerator doors not aligning. Inspected unit and work area. Found RC door mounted lower than FC door and bottom of RC door is flushed with FC door and top sticks out past FC. Removed RC door skirt and found bowed. Will need to replace RC door skirt. Contacted parts department and found skirt is and accessory and not listed with parts. Will need to part research door skirt. Informed customer door may take 6 to 8 weeks to receive. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 SEESDPIC (DOOR SKIRT STAINLESS )
WASHER WHIRLPOOL MVWX655DW2
COOKTOP WHIRLPOOL JIC4536XS00
WASHER WHIRLPOOL WTW4850HW1 Arrived on site and tested operation. Found lid lock error. Found lock assembly long locked into lid. Seated lock assembly and verified operation. Unit tests good. Job complete
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site to inspect washer being off balance. Upon further inspection, I placed the unit in diagnostics and checked error codes. Found F0E3. Cleared the code and continued with testing. Unit operated as designed. I tested the unit in manual test mode and tested the against and spin cycles. Unit continued to operate as designed. Tested the unbalance detection mode and the unit operated as designed. Made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH76719CS2 "Arrived on site and inspected microwave and found top interlock switch is pushed back into cabinet removed front panel and after correcting switch microwave is working again coded for a new switch assembly
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for customer complaint of unit making loud noise, and lights not working properly and not shutting off. Found cracked fan blade causing rattling noise, found lights would come on dim, but not shut off. Ordering all controls and transformer, also ordering fan motor to ensure repair is done next visit. ; ordrng 1 W11035826 (motor-fan) and 2 W11109591 (light)s and 1 W11282983 (CONTROL) and 1 W11282989 (TRANSFORMER ) and 1 W11282990 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator with slow ice production. Mr also stated there was a issue with the filter housing. I tested the ice box fan and the dampener. Both were working as designed. I tested the thermistors and all passed. I tested the FC temp and found it at 17 degrees. I checked the bimetal and found it closed. I ran a short forced defrost cycle. I tested the temp in the FC again after the short cycle and found the temp not dropping. I could hear the compressor overload tripping. I found the start device failing. I replaced the start device with W11092533 from truck stock. The compressor started properly. I suspect this was causing the temp issue. The temp started dropping immediately. I found the filter housing bracket broken causing the filter to hang down. The bracket needs to be replaced. Ordering 67006325 bracket- f and will return with the ice maker just in case its needed.; ordrng 1 67006325 (bracket- f)
WASHER ROPER RTW4516FW2 on site for washing machine that wont wash clothes. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E5 (shifter fault) and F5 E2 (lid lock fault) error codes. Ran unit through a manual lid lock test and lid would not lock. Replaced both latch and actuator and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up In The fresh food section. I inspected th run it and work area. I found the unit powered off and defrosted. The customer showed me a picture of what the fridge was doing. In the picture the rc evap was covered in ice. I found service pointer W11092686F for ice build up on rc evap. I followed the instructions for the service pointer. I installed new mounting clips and zip ties for the evaporator. I found the drip pan warped, I used permagum to raise the left side so it will drain properly. I found the top mounting tabs on the evap cover broken. I replaced the evap cover. The customer powered the unit back on and I checked the thermistors, fans, and dair baffle motor, all tested good. I found the unit in adaptive defrost, I changed the unit to basic defrost. I spoke to the customer about the repair and about the defrost setting change. Unit is operating as designed. Job complete."
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site to install previously diagnosed part. Inspected unit and work area. Tested temperature in freezer and found unit at -10°F. Replaced heater and thermostat and tested unit. Unit began to cool and is working as designed.
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site for dishwasher that is leaking. Inspected unit and work area. Unit was unplugged and waterline was disconnected from the unit. Attached waterline to water valve and plug the unit in. Ran unit through diagnostics and found no error codes. Ran unit through an auto test and found water leaking out of the pump and motor assembly when the unit was washing.
VENTHOOD WHIRLPOOL WVW53UC0FS2 "Arrived to follow up on issues with fan speed being inconsistent and blowing breaker. Customer advised me that an electrician had come this week and found the breaker was bad, and replaced breaker and unit has been good since. Customer has also been made aware that the fan speed is going to turn on to the highest pressed button when running, and only the in button can be in for low speeds. All is working as designed. Call complete."
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of right side door being damaged, I replaced door, unit tested good."
COOKTOP WHIRLPOOL WCG55US0SH00 Arrived onsite for range with gas smell. I tested the burners and all lit as designed. I used the provided gas leak detector on all burners and all orifice holders as well as the manifold but could not detect any gas leak on the unit..
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is not sealing properly in freezer compartment. Tested unit and found bracket out of shape causing door not to seal. Reset bracket to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
FREEZER FRIGIDAIRE FFSS2615TS0 Arrived onsite for unit making noise. Customer said unit would give off noise and temperature would not stay consistent in freezer or refrigerator. Replaced control to unit. Tested unit. Unit test good. Ice dispenser wont change from crush to cube. Ordered part. Rescheduled with customer.; ordrng 1 241679101 (switch)
DRYER FRIGIDAIRE FFQG5000QW3 "Arrived on site for dryer lights flashing, and not coming on. I inspected the unit and work area. I ran the dryer through a normal cycle and it operated as designed. The dryer ran for 15 minutes with no issue, the drum cycled temps as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived onsite to inspect fridge for not sliding correctly, spoke to the customer about the issue. Ordering correct slides. Office to reschedule ; ordrng 2 W10860513 (SLIDES )s"
MICROWAVE WHIRLPOOL WMH32519HB "Arrived on site to inspect microwave for not operating no med or high speeds. Upon inspection found the motor turns on but will not get to the higher settings, ordering cap and returning with motor. Office to reschedule ; ordrng 1 W10210855 (MOTOR CAP )"
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for customer complaint of unit popping and not powering on, found knife was melted onto heating element and grounded to tub causing wiring and controls to short out and melt. Ordering wire harness, main control and UI console. ; ordrng 1 W11027902 (harns-wire)"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerator not cooling in FC and RC tested and inspected unit and found failed unit on but compressor and fans not running. Put unit in step 4 and found compressor and fans would run. Customer will need new controls and UI. Checked installation of unit and due to being in cabinet and kitchen island too close will need 2 man job (See SD-QuickPic and sticky note.) . Ordering 2 man job. Office to schedule return trip. No water leaks present at time of service. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for customer complaint of left side door not staying open, I found unit needed leveling, after raising the feet, the left side door stayed open, tested good."
COOKTOP GAGGENAU VG295214CA/01 Arrived on site to test unit for right front burner not igniting. Test unit and found bad module and ignitor. Will need to order new module and ignitor.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site and tested operation. Found console not accepting input. Found console was locked. Removed child lock and ran diagnostics. Found unit ran diagnostics and when diagnostics had finished the child lock reset and console was locked again. Unit will need new console to repair. ; ordrng 1 W10898448 (panel-cntl)
DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer making noise. Tested and inspected unit and found fail screw stripped out of place and landed between drum and cabinet making noise. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
MICROWAVE JENN-AIR JMV9196CS1 Arrived on site to test unit for unit giving open close door. Test unit and found bad 3 way switch. Replaced switch test unit and unit working correctly job complete.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site ,replaced door ,handle and badge . Unit has rollers ,its missing Toe kick . Ordering toe kick . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10534160 (grille (ss))"
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for periodically washer not dispensing . Found cold water valve not dispensing properly . Replaced hot water valve . Cold water new valve was defective . Ordering cold valve . No water leaks detected at time of service. Call to set return .; ordrng 1 W11316256 (valve)
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for not spinning out clothes. Found f7e7 and f7e6 indicating a bad motor. Ordering motor and capacitor. Advised customer ; ordrng 1 W11026785 (motor-drve) and 1 W11162560 (CAPACITOR)
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the oven wires burnt. Repaired wires and retested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to replace door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Arrived on site for customer complaint of unit not cooling, found compressor running no frost on evaporator, found sealed system leak
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previous diagnosed part. Removed fan and installed new. Tested operation and found same unit not heating. Spoke with customer on failed and she stated that oven would not heat. Removed unit and tested voltage at outlet and found within range. Disassembled power cord and inspected plug. Tested voltage at 30 amp fuse to ground and found 120 volts. Tested at bake relay and found proper voltage. Tested at thermal fuse and found opened. Removed thermal fuse and installed new. Tested operation and found working. Tested all operations, all tested good."
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for unit not drain. Test unit and found drain motor not coming on. Test unit and found metal pieces from drain motor off. Removed metal test unit and unit test good job complete unit draining correctly.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed control, to resolve no heat from bake element. Replaced control and retested. Unit is now properly heating. Call complete."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave chime not working. I spoke to the customer and found out the unit time is advancing to fast. I found the unit not connected to WiFi or a whirlpool app. I explained to the customer that whirlpools recommended repair is to replace the UI control and connect the unit to WiFi. I replaced the control UI and got the unit connected to WiFi and the customers app. Unit is operating as designed.
WASHER MAYTAG MHW3505FW0 Arrived to inspect washer leaking.Checked bellow and found drain/ weep holes in bellow were clogged with dog hair. Also discovered the customer is using too much soap in loads.Ran diagnostics after cleaning the debris from drain holes in bellow and unit did not leak.All water lines were dry at the end of service.Job complete
WASHER MAYTAG MVWB855DC4 Arrived on site to repair washer that need a new outer chassis frame as well as feet and noise dampeners installed. After installing unnecessary parts I ran multiple filling and draining agitation and spin test on the unit everything is functioning as designed and there are no leaks before during or after repair. Call complete
REFRIGERATOR BOSCH B36CT80SNS/02 Arrived on site to diagnose refrigerator that was intermittently losing cooling in FC. Found lights intermittent as well. Replaced main control and retested. Unit lights were out still. Called Bosch tech line and recommended removing surge protector. Removed surge protector and retested. Unit came on and is working as designed with surge protector off. Call complete.
OVEN BOSCH HGI8054UC Arrived on site to diagnose oven to resolve light out in oven. Found bulb open and light out. Replaced bulb and retested. All is working as designed. Call complete.
WINE COOLER KITCHENAID KUWS24LSBS24 "Arrived on site for door issues. Found gasket extremely warped and ripped causing warm air to enter and create ice build up on evaporator. Cleaned unit,replaced gasket checked door seal good,advised customer to defrost unit for at least 24hrs.
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not operating, upon installing new board found console still dead on new board, will need to order console in conjunction with board,. Office to reschedule ; ordrng 1 W11112662 (CONSOLE )"
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit not washing test unit and found bad wash motor. Called techline and test unit with techline and found wash motor needed to be replaced Sr#7728556800.
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the for range doors not leveled and not closing properly. Took pictures of the doors and saw that the doors are not leveled. Called tech line and did a video chat and they stated to replaced the right and left hinge and receivers on the 18 in door to try and resolve door level issued. Will need to replace the receivers on both doors on next visit. If by replacing the hinges and receivers does not resolve issue will need to call tech line again. Customer also had a complaint about the oven will intermittently on and work and sometimes it will not. Ordering UI to resolve this issue as well .Ordering parts and office to schedule 2man 2hrs for repair Sr#7727985814; ordrng 1 W11096293 (RECEIVER) and 1 W11096294 (RECEIVER ) and 1 W11096975 (HINGE) and 1 W11096976 (HINGE) and 2 W11111342 (RACK)s and 2 W11111356 (RACK)s and 1 W11292568 (cntrl-elec)
REFRIGERATOR KITCHENAID KSSC42MHS00 "Arrived on site for door seal issues. Found corner of fresh food and freezer door gaskets not sealing to cabinet. Remolded freezer and fresh food door gasket checked door seal good,corners of gasket sealing to cabinet correctly.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect French door refrigerator food thawing in freezer section.Customer advised the pancakes and ice cream softened Called Whirlpool Tech line and spoke ROBERT SR# 7728563616Unit will require an icebox fan and ROBERT suggested the unit will also require a main control.Ordering ice box fan and will return with the main control ; ordrng 1 CNOTE (RESEARCH FOR ICEBOX FAN)
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to inspect fridge for not cooling freezer, checked for issues in fan and compressor, no problems found. Replaced control and fan was returned. Job complete"
RANGE WHIRLPOOL WFG505M0BS Arrived on site for range bake and broil not cooking properly. I spoke with the customer and found the both bake and broil cooking unevenly. I inspected th unit and work area. I found the bottom metal of the oven warped. I pulled the metal and gained access to the burner and found the burner flame even. The bottom metal will need to be replaced for the bake and broil to work properly
FREEZER WHIRLPOOL WRT104TFDW "Arrived on site to inspect fridge for broken drawer, replaced drawer per last visit, no problems found. Complete"
REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived on site for refrigerator beeping issues. Tested and inspected unit and found failed control. No water leaks present at time of service ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10789107 (cntrl-elec)
REFRIGERATOR KITCHENAID WRT318FZDW02 Arrived on site and tested operation. Found unit running and not cooling. Inspected evaporator and found corrosion on evaporator indicating leak in evaporator and no frost. Job complete
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for unit leaking gas. Looked at unit. Found that back left burner oraface neck was cracked. Ordered part. Re scheduled with customer. ; ordrng 1 W11162117 (holder-orf)
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to replace sump and motor. Replaced part test unit for leaks no leaks present at this time.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to inspect refrigerator drawer missing screws. Upon further inspection, I found the pantry drawer was missing two mounting screws. I installed the two screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE KITCHENAID KMHS120ESS8 "Arrived on site to install previous diagnosed parts. Removed wire harness and light socket housing, installed new. Tested unit and found light not coming on. Tested voltage to light and found control not sending voltage. Will need to replace control. .; ordrng 1 W11182110 (CONTROL)"
DISHWASHER MAYTAG MDB6759AWS3 Arrived on site for dishwasher not operating properly. Tested and inspected unit unit operations are normal on some cycles. But some cycles are unresponsive at UI. Found failed UI and main control. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found the incorrect orifices installed for propane usage. Spoke with tech line and replaced all orifices and they are working properly. Took one picture of flames, job complete"
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is making unusual noise. Found unit squealing and spin. Replaced gear case and Cam assembly. Tested unit and found noise still present due to motor and hub. Both parts will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W10528947 (drive hub kit) and 1 W10832724 (drive motor)
DISHWASHER WHIRLPOOL WDT710PAHZ0 Arrived onsite for dispenser latch broke. Looked at dispenser. Saw that dispenser was broken. Replaced dispenser. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WZF79R20DW03 "Arrived on site for upright freezer not cooling. I plugged the unit in and found no frost pattern forming. I gained access to the compressor and did an amp drawer on the relay during compressor start up. I showed 11 amp draw, which is high, the compressor did not come on. I replaced the relay and capacitor with a known good one I have, and the unit did the same 11 amp draw and co press or no start. I phoned the windings and found none of them grounded. I am ordering a sealed system repair, compressor W10750851, evaporator W10858281, uv dryer WPW10143759, access port W10913906. The office will reschedule.; ordrng 1 FIRSTAM (UNIT IS IN A GARAGE ) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for dead washer . Did finally get washer to reset . Recommended changing control and UI control . Will need 2nd man . Call to set return . No water leaks detected at time of service.; ordrng 1 2MAN and 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived onsite for the refrigerator fresh food section freezing food. During testing found that that the control and thermistor was causing the issue. Replaced control and thermistor and advised customer to monitor. Complete
RANGE JENN-AIR JGRP548HL00 Arrived on site to test unit for right oven not turning on. Test unit and Lund bad control ui start button not responding. Ordering new board W11355248. Office to reschedule ; ordrng 1 W11355248 (CONTRO UI)
WASHER GE GTW680BPL0DG "Arrived on site for washer water seeping into tube after finishing cycle. Upon arrival found inlet valve solenoid not closing completely. Replaced valve tested unit operation all tested good no water leaks detected during service.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven gasket issues and hot at bottom of unit. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer that bottom is vent and that it is normal to be warm. No other repairs are needed at this time.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to install previously ordered part.Removed and replaced the control and problem remained.I called whirlpool tech line and spoke with BUTCH @ Whirlpool Tech line SR# 7728562719Found the P3 connector was defective.I corrected the issue and unit tested as designed.Job complete
WASHER MAYTAG MVWB765FW3 "Arrived on site , replaced ,gear case ,slider ,control and UI console . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for the dishwasher door dropping down. During testing found that the door hinge pad had broken . Removed dishwasher and replaced hinge pads and door tested good and no leaks detected. Complete
OVEN KITCHENAID KODE500ESS04 "Arrived on site to replace broken outer glass door, after replacing, tested good."
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to test unit for damaged panel. Tested unit found damage on lower left side of front panel. Replaced panel. Tested unit, unit works good. Job complete."
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to install previously diagnosed and ordered part(s). Due to the unit tripping the breaker and doing so during the spin/drain cycle of wash, I removed and replaced the capacitor and tested. Unit is operating as designed. I retested in manual test mode and tested the high speed spin with water in the basket and the drain pump on and the unit operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to diagnose refrigerator with freezer building ice. Opened door and found frost all over the freezer and ice under the back cover. Found fan wasnt moving that fast. Replaced fan motor and removed ice buildup. Retested and all is now working as designed. Advised the resident they need to watch what they put in the freezer door, if it gets between the gasket itll cause a huge frost buildup. Call complete."
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaint of unit leaking, found leak coming from drain pump seal, I replaced drain pump, unit tested good."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the freezer door not closing properly. Replaced railings and freezer closes good. Complete
MICROWAVE KITCHENAID KMHS120ESS5
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site to diagnose a refrigerator that is not sealing properly. Tested unit and found unit not leveled properly causing freezer door not to seal in upper right hand corner. Releveled refrigerator and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.