We serviced a
WHIRLPOOL RANGE
Model GFG461LVT3
Near Kyle, TX 78640
Leonardo
Job Details: 04/29/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 04/29/2021
"Arrived on site. Removed defective deli door and ui installed new deli door and ui,all lights working tested deli ui operation good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/29/2021
Arrived on site to install previously diagnosed part. Removed cavity thermostat and installed new cavity thermostat. Tested microwave with one cup of water. Microwave heating as designed. Job completed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Austin, TX 78759
Luis
Job Details: 04/29/2021
"Arrived on site. Installed control,found ui not fully staying lit with new control attempted to program control,unit not entering programming mode diagnosed new control defective ordering another new control. ; ordrng 1 WPW10310240 (Control) and 1 W10890094 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
David S
Job Details: 04/29/2021
Arrived on site to install previous diagnose part. We gained access to the sump and motor and replaced it with new. We reassembled the unit and put it through a diagnostics cycle. We found the unit operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Austin, TX 78728
Kayman
Job Details: 04/29/2021
Arrived onsite for microwave no operation. Upon inspection I found the display would beep when touched but the display is blank and there is no cavity lights. Ordering Control(W11342846) display(W11333816). Office to R/S due to part availability. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL206ESS01
Near Cedar Park, TX 78613
David S
Job Details: 04/29/2021
arrived on site to diagnose flickering light in refrigerator cabinet, upon checking the refrigerator I found that all of the lights in both the refrigerator and freezer were out aside from two interior side lights that were dim in the fridge section, tested AC and DC voltage on the led control, tested ok but lights remained off so I replaced the led control. Started testing led modules by replacing different led modules one by one from a module that was from van stock, I was able to get four of the refrigerators led modules to work but the rest remain unpowered. Office to schedule return service.; ordrng 10 W11462342 (Led module)s"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM
Near Burnet, TX 78611
Cliff
Job Details: 04/29/2021
Arrived on site to diagnose a refrigerator that is leaking. Found rc icemaker leaking into icebox. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Georgetown, TX 78626
Lou
Job Details: 04/29/2021
"Arrived on site to inspect refrigerator not cooling and door open signal beeping. Upon further inspection, I tested temps I the FC=-6 degrees and the RC=56 degrees. I placed the unit in diagnostics and tested and found the damper motor failed. I removed and replaced the damper assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Austin, TX 78738
Brandon
Job Details: 04/29/2021
"Arrived on site to replace outer door, after replacing, unit tested good."
We serviced a
MAYTAG DRYER
Model MCG8000AWW
Near Austin, TX 78725
Jacob
Job Details: 04/29/2021
"Arrived onsite for panel to unit not responding to certain commands. AHS to research and get authorization before return. Customer said they should be able to make the unit accessible upon returning. .; ordrng 1 31001658 (CONTROL MEMBRANE )"
We serviced a
WHIRLPOOL DRYER
Model WED4915EW1
Near Elgin, TX 78621
Andy
Job Details: 04/29/2021
Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Woodway, TX 76712
Andrew
Job Details: 04/29/2021
"Arrived on site to test unit for no ice production. Found inlet valve not opening preventing ice maker from filling properly. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS02
Near Georgetown, TX 78628
Jonathan
Job Details: 04/29/2021
"Arrived n site for unit not powering on. Inspected unit and work area. Gained access to thermal fuse and found voltage to fuse and none put. Replaced fuse and tested operation. Found cooling fan not coming on. Measured voltage at control and found 120 volts. Checked fan for friction and found turning freely. Found failed fan motor. Removed failed cooling fan and installed new. Assembled unit and reinstalled. Performed diagnostics mode and tested fan operation. Tested in normal cooking mode. Found both speeds working. All tested good.
We serviced a
GE RANGE
Model JB250RF1SS
Near Georgetown, TX 78626
Tommy
Job Details: 04/29/2021
Arrived onsite for oven not cooking. Upon arrival found unit only receiving 120 at block. Found at outlet unit only regularly sending 120. Found if you pushed outlet back occasionally got 240. Spoke with customer about need for electrician.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 04/29/2021
Arrived on site to test unit for panel not working. Test unit and found ui error code.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET21DKXDN05
Near Cedar Park, TX 78613
Justin
Job Details: 04/29/2021
"Arrived on site for a refrigerator with some water or condensation on the top RC shelf. I checked the temps and found the FC at 8?F and the RC at 37?F. I found significant water on all shelves in RC. I gained access to the back of the FC and found a sheet of ice frozen over bottom of FC and drip tray. I gained access to the back of the unit and did not find drain hose clogged. I put tubing up the drain line and could feel it hitting ice, indicating it is just ice freezing over. Due to no frost build up and the water going into RC this indicates the heater is still working on the evap. I advised the customer on my findings and let her know several things could cause it. As in something falling and covering the drain hole, or the door being left open slightly and causing it to freeze over. She said this could be very likely. I advised the customer once she sees water coming into the drip tray she knows she is good. Per customer request I left back bottom panel of refrigerator off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Tommy
Job Details: 04/29/2021
Arrived onsite for unit having ice box freezing up. Upon arrival found unit ice maker slightly tipping to left. Adjust unit feet to offset issue. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Taylor, TX 76574
Andy
Job Details: 04/29/2021
Arrived on site to install previously diagnosed valve. No water leaks present at time of service.; ordrng 1 WPW10341320 (Valve) and 1 Seenote (Office to schedule) and 1 Seenote (See sticky note)
We serviced a
KITCHENAID RANGE
Model KDRS505XSS01
Near Paige, TX 78659
Andy
Job Details: 04/29/2021
"Arrived on site for range burner issues. Tested and inspected unit and found with need burner valve, burner heads and cap kit. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 WPW10299236 (Cap kit) and 1 Seenote (Office to schedule)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNZB0
Near Austin, TX 78746
Luis
Job Details: 04/29/2021
"Arrived on site. Replaced transformer and grid cutter,checked voltage to grid cutter good reading 11vac ran diagnostics all passed,checked water drainage good no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model C
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/29/2021
Arrived on site to install previously diagnosed part. Removed spray arm and installed new spray arm. Started a normal cycle and all leaks are gone. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buchanan Dam, TX 78609
Cliff
Job Details: 04/29/2021
Arrived on site to replace previously ordered parts for washer. Replaced cam and belt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Kyle, TX 78640
Leonardo
Job Details: 04/29/2021
Arrived on site to test unit for no power. Test outlet and outlet getting 120v. Checked junction box and junction box test good. Plugged unit in with unit pulled out and unit working correctly. Pushed unit back in and lost power. Advised customer they will need an electrician to replace power cord. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Wimberley, TX 78676
Noah D
Job Details: 04/29/2021
"Arrived on site to inspect unit for running constantly and loudly, upon inspection found the cardboard hitting compressor, leveled and tested for sound. No problems found. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Leander, TX 78641
Lou
Job Details: 04/29/2021
"Arrived on site to inspect built in microwave not heating. Upon further inspection, customer advised that another service company replaced the mag/cap/diode and the unit worked for a few days then stopped heating again. I tested voltage to the control, transformer and magnetron and voltage was within range. Contacted techline and spoke to Leon and advised of the complaint, previous repairs and my findings. Leon had me perform more tests and recommended replacing the high voltage components...mag/capacitor/diode again and provided file #7730641112. I found the control was covered by extended warranty so I removed and replaced the control and retested the unit. The unit is operating/heating as designed.
We serviced a
ROPER WASHER
Model RAS8245EQ1
Near Austin, TX 78731
David
Job Details: 04/29/2021
Arrived on site to diagnose washer that was not draining. Found unit would not spin either. Found lid switch isnt making contact. Replaced lid switch and retested. Found unit is working as designed and draining. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Kyle, TX 78640
Leonardo
Job Details: 04/29/2021
"Arrived on site to test unit for cooktop on light staying on when off. Found shorted TF switch, ordering new switch office to reschedule. ; ordrng 1 WP3149400 (RF switch)"
We serviced a
GE WASHER
Model GTWS8455D0MC
Near Georgetown, TX 78633
Tommy
Job Details: 04/29/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced wash-plate and impeller found unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Bertram, TX 78605
Cliff
Job Details: 04/29/2021
Arrived on site to replace console for range as the one on the unit is dented. Replaced console and all is working properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS
Near Austin, TX 78725
Jacob
Job Details: 04/29/2021
"Arrived onsite for unit shorting the breaker. Customer had already replaced igniter. Upon further inspection, found that on of the wires was exposed to the igniter causing the wire to short out for the oven on the igniter. Put 2 new wire nuts on the wires. Tested unit to 350 degrees. Adjusted thermometer temperature minus 20 degrees to get the unit more consistent temperature. No issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW1
Near Austin, TX 78726
Justin
Job Details: 04/29/2021
Arrived on site for a washing machine making to loud of a noise. I put the unit into diagnostics mode and found stored error codes F0E1 for load detected in clean cycle. I cleared the error codes. I then ran a diagnostics cycle and the only abnormal sound I heard was the water pressure being to high. The customer said that was normal. I heard no abnormal sounds during spin. Unit appears to be running as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78726
Justin
Job Details: 04/29/2021
Arrived on site for an ice machine that was making thin ice. Upon arrival the customer stated that the unit seemed to be warm and the ice was thin. I ran through each step in diagnostics and they all passed. I found the reservoir only filling up roughly half way up which is what is creating thin ice. I replaced the valve and let the unit naturally cycle again. The reservoir is now filling up all of the way. No leaks observed at time of service. Call complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Georgetown, TX 78628
Jonathan
Job Details: 04/29/2021
"Arrived on site for range leaking gas. Inspected unit and work area. Pulled unit out and tested from wall to range. Disassembled range and tested for gas leak with sniffer. Checked back connector again with sniffer and found leaking from hose to unit ( see SD-QuickPic). Will need to replace hose to unit. Tested all operations on range. Turned gas off to unit. All tested good, no gas leaks from range."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Austin, TX 78702
Jacob
Job Details: 04/29/2021
Arrived onsite for unit leaking water. Tested unit. Saw a lot of water leaking out of the bottom of the unit near the front. There is a crack in the tub and possibly the spin basket as there were white pieces of plastic floating around in the tub. Ordered parts. Office to reschedule ; ordrng 1 W10371566 (tub) and 1 W11172199 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
David S
Job Details: 04/29/2021
arrived on site to replace pre-diagnosed evap motor and damper control, replaced both the evap motor and damper control and found that the evaporator fan is no longer pulsing, unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUW55X24HS01
Near Austin, TX 78735
Luis
Job Details: 04/29/2021
Arrived on site for cooling complaint. Per customer unit will run for 30 min then error hi or lo. Checked temp with meter probe upper section reading 43? when set at 50? called tech support per tech support need to replace upper thermistor and control. Ordering thermistor and control; ordrng 1 W11407215 (Control) and 1 W11290657 (Thermistor) and 1 W11406123 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB02
Near Austin, TX 78754
Matthew
Job Details: 04/29/2021
Arrived onsite for refrigerator leaking water. Upon inspection found frozen drain line and clogged drain tube. Cleared drain pan and removed draining tube to clean. Reassembled and tested to insure cleared line. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Kevin
Job Details: 04/29/2021
"Arrived on site and found customer complaint is that washer vibrates too much/more than her last washer during the spin cycle. Also that bulky cycle does not give water. Customer has already had a thorough customer instruct on how this washer differs from past models, how to load it properly etc. Showed her again the spin cycle is normal for this unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Taylor, TX 76574
Andy
Job Details: 04/29/2021
Arrived on site for microwave sparking and fan not blowing properly. Tested and inspected unit and found sparking from turn motor. Ordering needed motor and fan. Advised customer not to use to be safe. Office to schedule return trip.; ordrng 1 W11441128 (Fan) and 1 W10642989 (Turn motor) and 1 W11245707 (Support) and 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78749
Luis
Job Details: 04/29/2021
Arrived on site for damaged gasket. Replaced right side door gasket remolded gasket checked door seal good
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455DS01
Near Austin, TX 78745
Leonardo
Job Details: 04/29/2021
Arrived on site to test unit for start button not working. Test unit and found bad button replaced button test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78626
Lou
Job Details: 04/29/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the front right wheel being damaged, I removed and replaced the right front wheel assembly and tested. Leveled and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Lou
Job Details: 04/29/2021
"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I found a bulb in the socket and tested by pressing the light button and nothing happened. I removed the control panel and found the light relay was damaged. I advised the customer of my findings. Ordering the main control and office to schedule return service due to the availability of the part. Unit still usable.; ordrng 1 W11342846 (Main control)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/29/2021
Arrived on site for Broiler will not ignite. Upon arrival broiler ignited 3 times in a row on first click. 4th attempt the igniter didnt glow orange / red at all and clicked five times. Inspected spark module to ensure all wires were connected properly. Module checked out good. Removed igniter and installed new igniter. Flame lights on first click. Stayed and lit igniter 8 more times to ensure it was lighting as designed. Job completed. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 04/29/2021
"Arrived onsite for faulty freezer door switch. Upon inspection found freezer door switch had failed. Replaced switch, tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Elgin, TX 78621
Andy
Job Details: 04/29/2021
Arrived on site to install previously diagnosed control panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 04/29/2021
Arrived on site for refrigerator RC iced up again after thermistor replacement. Customer stated that unit iced up again and was not cooling well but to cool better the next day. Found unit unplugged after customer stated is has been for about 14 hours. Performed diagnostics mode and tested RC thermistor (test 2) and found closed circuit. Tested dual evaporator thermistor (test 39) and found closed circuit. Gained access to control and tested RC thermistor (P8-1 P8-2) and found 3.9 K ohms and voltage at 5 volts DC. Called Whirlpool tech support and spoke Leon. He recommended to replace the fan scroll and confirmed that may be UI but no way to test UI for that failure. (SR# 7730634813); ordrng 1 W11098695 (FAN SCROLL )
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near Taylor, TX 76574
Andy
Job Details: 04/29/2021
Arrived on site for dryer control panel not working properly. Tested and inspected unit and found failed UI. Office to schedule return trip. ; ordrng 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Austin, TX 78745
Kevin
Job Details: 04/29/2021
"Arrived on site and inspected washer and found hot water flow is weak in comparison to the cold water flow. Washer is giving an LF code. After replacing it hot water flow and cold water flow are both good, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Round Rock, TX 78665
Wesley
Job Details: 04/29/2021
Arrived onsite and replaced control and tested unit finding it still overheats and stops heat function after about 2 and half minutes. Discovered cooling fan is not operating when heating cycle is in progress which allows overheating. Ordering cooling fan to repair. Office to reschedule. ; ordrng 1 W11169357 (Cooling fan motor) and 1 W10533503 (Cooling fan wheel)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Smithville, TX 78957
Matthew
Job Details: 04/29/2021
Arrived onsite for dryer making noise. Upon inspection found failed supports and failing belt. Replaced supports and belt. Tested unit and unit is functioning properly with no noise. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/29/2021
Arrived on site to diagnose a microwave/oven combo with misaligned doors. Found when microwave was serviced lower right side of outer panel was not fully installed in inner frame. Reinstalled outer panel properly and all is functioning properly at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78731
David
Job Details: 04/29/2021
"Arrived on site to diagnose refrigerator that is warming up in the refrigerator compartment and dripping from the ceiling. Removed evaporator cover and found evap covered in ice from not draining.called tech line and spoke with Cathy, SR7730636485. Found no currently known issues and was advised to steam the drain and clear it and melt down ice. Steamed drain and evaporator and verified drain. Unit likely had a small piece of styrofoam lodged in the drain. Reassembled. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78703
Leonardo
Job Details: 04/29/2021
Arrived on site to test unit for no power. Test unit and found bad thermal fuse again. Called Techline and let Techline was told to replace thermal fuse and test fan and fan working correctly. Techline said to check. For installation issues customer will call installation company job complete File#7730638560
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Buda, TX 78610
Leonardo
Job Details: 04/29/2021
Arrived on site to test unit for no power. Test unit and found 0v at outlet. Found breaker off tried turning breaker on and breaker was turning off right away. Disconnected dishwasher from outlet and tried turning breaker on and breaker is still tripping with out anything connected to it.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Manor, TX 78653
Matthew
Job Details: 04/29/2021
"Arrived onsite for dishwasher not drying. Upon inspection found loose connector to heating element. Secured connector, tested unit and unit is functioning properly. Ran diagnostics and all cycles passed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Briarcliff, TX 78669
Brandon
Job Details: 04/29/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from drain hose. Ordering drain hose, also ordering main control due to unable to run diagnostics properly. I replaced temporary drain hose that will work, but is not the manufacturers original part number so the customer could use the machine in the meantime. ; ordrng 1 W11244231 (Hose) and 1 W11417466 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW20
Near Austin, TX 78739
Brandon
Job Details: 04/29/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from ice maker when fill valve was activated. Found out customer hasnt changed the filter in a very long time, I tried to remove the old filter, the filter housing and button are broken. Also found door not sealing and gasket needs reforming in freezer section. Customer is aware of ice maker or valve might need replacing as well. ; ordrng 1 WPW10121140 (Filter housing) and 1 WP2260503B (Filter housing button) and 1 EDR3RXD1 (Filter) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Dripping Springs, TX 78620
Noah D
Job Details: 04/29/2021
"Arrived on site to inspect unit for not cleaning dishes quietly. Upon inspecting found the pump was running very loudly. Replaced pump and attached drain pump, tested unit and found a very loud noise when diverter engages but works otherwise. Ordering new parts, Office to reschedule ; ordrng 1 W10903468 (DIVERTER ) and 1 W11348053 (CONTROL ) and 1 W11416363 (PUMP )"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78628
Lou
Job Details: 04/29/2021
"Arrived on site to inspect range warming drawer alignment. Upon further inspection, I found the warning drawer pushed all the way in. I removed the drawer and found all parts installed correctly. Placed drawer back in its spot and it is operating as designed. Customer complaint is the drawer is not aligned with oven door. Contacted techline and spoke to Bruce and advised of the complaint and my findings. Job completed"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78628
Lou
Job Details: 04/29/2021
"Arrived on site to inspect range warming drawer alignment. Upon further inspection, I found the warning drawer pushed all the way in. I removed the drawer and found all parts installed correctly. Placed drawer back in its spot and it is operating as designed. Customer complaint is the drawer is not aligned with oven door. Contacted techline and spoke to Bruce and advised of the complaint and my findings.
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Cedar Park, TX 78613
Justin
Job Details: 04/29/2021
"Arrived on site for flickering lights in a double wall oven. The customer stated this issue has been here since they installed the unit, and that they had to put in another junction box for the unit. Upon further inspection I found all four lights from the top and lower oven flickering in and out at the same time. It would flicker in and out several times within a minute. I got the unit into diagnostics mode and found no stored error codes. Due to both being on separate latches and ACUs and the only thing they all have in common is the console, this indicates a faulty console. I replaced the console and the issue still occurred. I called techline and spoke to Leon and received SR# 7730638807. Leon said that the lights may be getting fluttering voltage and we may need to replace the controls. He recommended also bringing the lights just in case. No fee collected due to KW3P300APL1 concession. I am ordering all of the parts and office will have to reschedule. ; ordrng 1 W11179310 (Power Supply ACU) and 1 W10801665 (Non Power Supply ACU) and 4 WPW10472384 (Bulbs)s and 1 W10632452 (Main Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV00
Near Dripping Springs, TX 78620
Luis
Job Details: 04/29/2021
"Arrived on site for cooling complaint in fresh food. Temperature reading 41? with temp set at 35? removed evaporator cover found installed thermistor secured to wrong location on inlet line of evaporator,replaced thermistor,secured thermistor to correct location on suction line above weld joint,secured with a zip tie,also replaced side wall thermistor. ; used 1 W10316760 (Thermistor) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Leander, TX 78641
Lou
Job Details: 04/29/2021
"Arrive on site to inspect microwave/wall oven combo control issues. Customer advised that the console display goes blank and they have to cycle the power at the breaker. Recently, they were using the oven and went to use the microwave and the whole unit turned off. Also, the display jumps while using the unit. I found the unit is connected to WiFi, but the customer advised that there are times they have to turn the WiFi off to the unit due to so many other appliances and devices on the WiFi.. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 04/29/2021
"Arrived on site for range giving an F6 E1 error after having a previously install main control and oven temp sensor. Upon arrival I was able to confirm the error code was stored in the vault history I then went ahead and called whirlpool techline while on site and was able to speak with Brian sr# 7730635255. Ryan had me check on resistance to the sensor and without it was sitting at 1.08 homes both directly at the harness connector of sensor and from the main control harness. Also checked on resistance to the bake elements as well as continuity and Brian based off the readings I gave him said everything is fine there we also checked the thermal fuse the gauges of the unit gets too hot and found it was functioning as designed Brian then had me inspect the flu pipe to make sure theres no obstructions causing bad airflow but I found none. At this point Brian recommended that we go ahead and replace the main control and the sensor one more time in order to verify that everything is brand new at the time of repair to ensure this shouldnt happen again reran multiple test on each individual wire with a new main harness but I could not find any breaks cuts or tears or anything causing shorts or miss readings. Brian instructed Need to run a bake 350? temp setting test for 20 minutes to see what the high and low temps were after fluctuating upon completion a test I found that When set to 350 baking, temp was @394 high side and @311 low side which averages a safe 352.5 degrees when unit set temp is 350. Theres only a 2.5 degrees temps difference. At this point Brian said the unit is functioning as designed and to inform the customer to go ahead and use it and inform us of anything else reoccurs
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 04/29/2021
Returned to install previously ordered infinite switch for the front left.R&R and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78702
Luis
Job Details: 04/29/2021
"Arrived on site for noise and ice build up. Found gap at door gasket diagnosed gears misaligned on track rails,removed door and rails,realigned gears on tracks,reinstalled door checked door operation good,gasket sealing to cabinet. Power cycled unit unable to recreate any odd noises."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Leander, TX 78641
Jonathan
Job Details: 04/29/2021
"Arrived on site for to install previous diagnosed part. Removed failed motor and installed new. Performed diagnostics mode and ran high spin speed. Ran manual test mode. All tested good, no water leaks detected.
We serviced a
GE REFRIGERATOR
Model PSE25KGHBHBB
Near McGregor, TX 76657
Jonathan
Job Details: 04/29/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced in the water valve and found the unit still doing the same thing. Tested unit and unit began working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/29/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the water valve cause large block of ice on hopper, cleared all ice and tested unit with no issues, customer has recurring issues, ordering valve and returning with heater. Office to reschedule ; ordrng 1 W11460084 (VALVE )"
We serviced a
GE DISHWASHER
Model GDT605PSM0SS
Near Dripping Springs, TX 78620
Noah D
Job Details: 04/29/2021
"Arrived on site to inspect unit for a broken cover, Ordering new cover. Office to reschedule ; ordrng 1 Wd34x27119 (COVER)"
We serviced a
GE MICROWAVE
Model psb9120sf1ss
Near Georgetown, TX 78628
Jonathan
Job Details: 04/29/2021
Arrived on site to install previous diagnosed part. Removed unit and disassembled. Installed new fuse and tested operation. Installed unit and tested operation. All tested good.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Bastrop, TX 78602
Matthew
Job Details: 04/29/2021
Arrived onsite to replace previously diagnosed parts. Replaced sensor and main control. Tested unit at 350 and averaged temperatures are in range. Unit is functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manor, TX 78653
Matthew
Job Details: 04/29/2021
Arrived onsite for washer vibrating during cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran manual test mode and all passed. Tested integrity of previously installed gearcase in high spin and unit is functioning properly. Associated noise was due to drain hose knocking against frame during spin cycle. Made adjustment to avoid noise. Unit is functioning as designed. Called tech line for documentation. SR#7730635285
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78745
Kevin
Job Details: 04/29/2021
"Arrived on site and replaced latch diagnosed on previous visit. After replacement washer is now working properly and will complete a diagnostic cycle, job complete"
We serviced a
KENMORE DRYER
Model 417.8112231
Near Georgetown, TX 78628
Jonathan
Job Details: 04/29/2021
"Arrived site for dryer not starting intermittently. Inspected unit and work area. Performed 2 air flow test with vent on and both passed. Disassembled unit and inspected, found no lint buildup in unit. Measured resistance on cycling thermostat and found with in range. Assembled unit and tested operation. Found door switch at fault. ordrng 1 134813601 (DOOR SWITCH )"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Kayman
Job Details: 04/29/2021
Arrived onsite for range with burner not igniting. Upon inspection I found the unit has heavy grease build up and would need all burners screws and orifice holders replaced to complete the repair. I called techline SR#7730637433 and reported my findings. No gas leaks detected. Job complete.
We serviced a
KENMORE WASHER
Model 110.2613241
Near Round Rock, TX 78665
Tommy
Job Details: 04/29/2021
Arrived onsite for washer leaking. Upon arrival found unit valve and housing damaged. Job Completed.
We serviced a
GE REFRIGERATOR
Model GSH25GGCBWW
Near Seguin, TX 78155
Andrew
Job Details: 04/29/2021
"Arrived on site to test unit for broken ice bin auger. Found auger broken. Also found valve was weeping causing ice to clump. Replaced valve and auger, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near McQueeney, TX 78123
Andrew
Job Details: 04/29/2021
Arrived on site to test unit for getting warm on right side panel. Ventilation is good. Moisture sensor operating as designed. Advised customer unit is operating as designed. Also advised element is sitting on right hand side so right side will get warm from operation. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Bertram, TX 78605
Cliff
Job Details: 04/29/2021
"Arrived on site to diagnose a washer that is making unusual noise. Found rub marks in rotor and on stator. Rotor, stator, and gearcase will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Dripping Springs, TX 78620
Noah D
Job Details: 04/29/2021
"Arrived on site to inspect unit for not allowing water through, upon inspection found the unit not cleaning quietly, replaced pump and motor with attached drain, all functions worked but the unit makes a loud noise when starting. Ordering new motor and diverter per SW. office to reschedule ; ordrng 1 W10476222 (MOTOR ) and 1 W10804134 (CONTROL ) and 1 Wpw10671941 (PUMP )"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78735
Kevin
Job Details: 04/29/2021
"Arrived on site and inspected washer and found Bellow has a hole in it in the bottom center, Took one picture, a new one will be needed to correct the issue. ; ordrng 1 W11314648 (Bellow)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2021
"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit to 350, unit works good. Customer stated he gets slight gas smell. Applied bubble solution to connections and found no sign of leak. Was able to get a whiff of gas which appears to be coming from wall where gas line leads to. Applied bubble solution to accessible points and no sign of leak. Advised customer to have contractor inspect since gas appears to be coming from wall. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Austin, TX 78717
David S
Job Details: 04/29/2021
Arrived on site for sealed system repair. We gained access to the compressor and dryer. We checked for leaks with the black light and found the drip pan full of uv dye. We gained access to the evaporator and found no dye at the evaporator. I put sweep charge into the system and inspected for leaks. I found dye leaking out of the dryer from the main body joints. I evacuated the system and installed a new dye dryer. I pulled a vacuum on the system for 15. Insets and found no vacuum leaks. We put a measured charge into the system and found no leaks. We powered the unit and and found the pressures building. We inspected the evaporator and found a good frost pattern forming. The unit is cooling properly job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/29/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the left door stuck out on upper third. Called Techline Sr # 7730635673 with Bruce and was told to reorder gasket and permagum to boost gasket. Office to reschedule ; ordrng 1 PERMAGUM (PERMAGUM ) and 1 W10917313 (GASKET)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Kayman
Job Details: 04/29/2021
Arrived onsite for range with back left burner not igniting. Upon arrival I confirmed the complaint. The burner was relatively clean. I was not able to get it to light so I replaced the burner head and cap. I tested the unit and it ignited first try and every try after that. No gas leaks detect and the unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/29/2021
"Arrived on site for WATER NOT DISPENSING AGAIN- CHECKED HOSE AND IT IS NOT KINKED. Found dispenser working again upon arrival. . ; ordrng 1 W11162042 (Housing, Filter)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Taylor, TX 76574
Andy
Job Details: 04/29/2021
"Arrived on site to install previously diagnosed bellow, pressure switch and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Austin, TX 78702
Leonardo
Job Details: 04/29/2021
Arrived on site to test unit for heating element not working and unit not washing dishes correctly. TestUnit and found bad control board.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Austin, TX 78728
Kayman
Job Details: 04/29/2021
Arrived onsite for range not keeping temp or cooking foods throughly. Upon inspection I found the unit would ignite in preheat. I tested the sensor and it tested good. I accessed the rear panel and found the oven burner not flush with the valve stem. I corrected and assembled the unit. I tested the unit and found it not cycling correctly. I found the control had a 100 degree differential swing. I replaced the control and tested the unit. The unit heated and cycled as designed with no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76542
Al
Job Details: 04/29/2021
Arrived on site and inspected leaking air from the refrigerator compartment.Used the adhesive sealant to seal the cabinet.Unit now cooling properly.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Round Rock, TX 78681
David S
Job Details: 04/29/2021
arrived on site to inspect washer not spinning at end of cycle, determined that the washer was not spinning at the end of the cycle due to inefficient drain pump causing off balance load. Checked drain pump and found several blockages. Removed items from drain pump and ran a diagnostic cycle, unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Cedar Park, TX 78613
David S
Job Details: 04/29/2021
"arrived on site for ice build up behind the crisper drawer. We inspected the evaporator cover and found it covered in ice, we also found the drip pan bent upwards in the middle. We forced the unit through a defrost and found it going through. We tested all fans and found them working. We tested the thermistors from the control and found the, receiving good voltage and the thermistors reading correctly. With the drip pan bent and the evaporator cover warped. I am ordering the drip pan kit and evaporator cover, to fix any air leaks.
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Bertram, TX 78605
Cliff
Job Details: 04/29/2021
Arrived on site to diagnose a washer that is not filling with water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 04/29/2021
"Arrived on site for customer complaint of unit not cooling properly, found unit was in defrost when I arrived. After unit came out of defrost, the compressor started and all fans running. I ran fan tests, tested good, ran compressor tests, good frost pattern on evaporator, found defrost issue in freezer section. I removed ice build up, and set control to basic defrost.
We serviced a
GE DISHWASHER
Model GDT605PSM0SS
Near Georgetown, TX 78633
Tommy
Job Details: 04/29/2021
Arrived onsite for dishwasher not turning on. Upon arrival found unit at wall had correct voltage and polarity. Found unit cord had proper voltage and polarity found jump harness unit would go from 123 to 23 volts loosing 100 volts. .; ordrng 1 WD21X23559 (Jumper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Buda, TX 78610
Jacob
Job Details: 04/29/2021
Arrived onsite for unit over cooling in the freezer and refrigerator. Upon further inspection. Determine that the diffuser and controls need to be replaced. Ordered parts. Office to reschedule ; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 04/29/2021
"Arrived onsite for lid not unlocking. Tested lid. Wasn?t able to unlock. Turned unit on, was able to unlock the door. Checked connector to control and saw it wasn?t seated fully. Pushed connector back in. Got picture of model and serial. Checked voltage, and found that the unit was only getting 204v on L2 to ground and L1 and L2 only gave 120v. Called Tech line. Reported findings. Said and electrician needs to called out to fix the wall socket for not the correct voltage to the unit, the not correct voltage can damage the unit further if not corrected. Got Sr#7730639559. No leaks at this time. Job complete"