Arrived on site to diagnose refrigerator making noise at random or when freezer door is opened. Tested unit and traced noise to the damper being incredibly loud and clunky. Ordering a new damper control to resolve. Set return visit for 9/1. ; ordrng 1 WPW10479155 (Damper)

"Arrived on site to inspect ice machine not working. Upon further inspection, the customer advised that the external drain pump would drain the water and make a noise then it would stop. It did this a few times then just stopped. I found the unit already pulled out from the cabinets and the bin full of water. I plugged the the unit in and external drain pump came on and pumped the water out of the unit. I tested the unit in diagnostics and it operated as designed. Due to the intermittent failure of the external drain pump, I removed and replaced the pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for noise. Customer provided video and verified damper was culprit. Replaced faulty damper control. Unit now working as designed. Job complete.

Arrived on site and replaced previously diagnosed actuator and cam assembly. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for not heating. Found bad cutoff fuse. Replaced fuse and unit now working as designed. Venting to exterior is extremely clogged. Advised customer have venting cleared prior to using to prevent further damage to components. Job complete.

"Arrived on site to diagnose washer that was banging and vibrating when in use. Checked basket and found the basket was wobbling on the gearcase shaft due to play in the hub. I also found the suspension was ultra springy and basket was bouncing all over. Ordering a hub and suspension to resolve. Return visit set for 8/31, must be AM since unit is in the garage. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase)"

"Arrived on site to test unit for burned terminals, tested unit found L2 has arced out and burned do to loose connection, replaced terminal and tested, unit is now running as designed, job completed"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is a rattling sound. I placed the unit in diagnostics and tested the damper control in test 3 and the customer identified the noise. I removed and replaced the damper control and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for console consistently loosing power. App is downloaded and unit is connected to WiFi. Verified voltage to console was consistent. Found no loose connections. Replaced faulty console. Unit is now working as designed. Job complete.

"Arrived on site to inspect venthood control panel fell out of place. Upon further inspection, I found the control panel was not mounted securely. I found the mounting screws were not secured and had come loose. I removed the screws and reset the control and tightened the screws and tested. Unit is operating as designed. Job completed."

Arrived on site to diagnose refrigerator with leaking water/ice forming. Customer showed me the freezer compartment had lignr ice and some frozen moisture in several spots. I examined the liner and the door gasket and found the bottom right corner of the gasket wasn't sealing and I could see clearly into the freezer. Heated and molded gasket to make contact with the door. Verified proper fitment and seal on door gasket. If repair does not hold we will need to replace the freezer gasket. Repair completed.

Arrived on site to diagnose washer that had made a grinding sound when in use. Customer said they heard what sounded like gears grinding during a cycle. They opened the lid and it stopped and has not repeated since. Customer has run several cycles with no abnormal sounds. Advised to capture a recording if issue repeats. Sounds like cam did not fully lock in or something move through the drain pump. Call complete.

"WRS325SDHZ08 Arrived to inspect cooling issues. I found the unit had a completely frozen evaporator and upon closer inspection, there were areas of solid ice below the evaporator, showing the defrost system was working. I verified all thermistor and defrost system circuits within expected ranges for the issue. I found the RC door gasket had been incorrectly installed during manufacturing and it was not seated at the mullion side. The gasket hung out enough that it would contact the FC door and not fully close, without being pressed on. Further, there was substantial gapping at the lower right corner and I was able to completely eat the affected area. Office to order gasket. The customer should defrost the unit prior to our return, but the residence is non-occupied. I advised the tenet to have the owner contact me for instructions. No leaks observed during service. ; ordrng 1 WPW10136734 (RC Gasket, GY)"

"Arrived on site to test unit for no ice production, tested unit for E2 error code for ice maker lost home position, will need to replace ice maker to fix issue, ordering ice maker and additional parts to ensure completion, office to reschedule ; ordrng 1 W11658802 (Ice maker) and 1 W11226501 (Fill tube heater)"

Arrived on site to test unit for rattling sound. Found noise coming from evap cover area. Recommend replacing evap motor and shroud. Also ordering evap gasket and permagum. Recommend installing permagum to contact areas. Office to reschedule. ; ordrng 1 WPW10167023 (Fan shroud) and 1 W11159728 (Gasket) and 1 212643 (Permagum)

"Arrived on site to inspect dishwasher dispenser broken. Upon further inspection, I found the dispenser detergent door broken and would stay open. I removed and replaced the dispenser assembly and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for console issues, customer stated that time is always not accurate and now when running microwave the timer does not count down, stated to customer that all of the symptoms that she described are related to corrupt software, customer stated that unit is connected to Wi-Fi, verified that unit was connecting replaced console do to erratic behavior, tested unit, unit is now running as designed, provided customer Wi-Fi team number if they run into any issues on getting it connected to Wi-Fi again, job complete"

Arrived on site to replace fill valve. Found hose that connected to fill valve and then to the inlet has clamp that wont be able to go back on. Will need to order new clamp. Office to reschedule ; O-emld tckt

"Arrived on site to replace previously diagnosed gear case, slider, clutch, motor and rotor, replaced and tested, unit is now running as designed, advised customer to monitor if issue returns, then a control and Latch will be needed, at this time job complete"

"Arrived on site to inspect refrigerator not level. Upon further inspection, I found the left RC door sitting approximately 1/4 inch lower than the right RC door. I attempted to level the unit by adjusting the leveling feet at the bottom front and the left door continued to sit lower. I attempted to lower the right RC door at the lower hinge and found the door is adjusted to the lowest point. I placed some shims at the back right wheel area to raise the back right corner and attempted to level the unit again and even after leveling, the left RC door continued to sit too low. I rocked the unit from front right to back left and front left to back right and found the chassis twisted and may no level properly. Im ordering different thickness shims and office to schedule return service. No water leaks observed during service and office to schedule return service.; ordrng 4 4387828A (Shim)s"

"Arrived on site to inspect dryer not working. Upon further inspection, I pressed the power button and found the unit is getting power (240V). I opened the unit door and found the door switch arm was broken. I removed and replaced the door switch and retested and unit is operating as designed. No lint observed during service, job completed."

Arrived on site to test unit for no power. Replaced faulty external drain pump and ran diagnostics. Needing to replace recirculating pump for faulty water level sensor. Scheduled for 09/05. ; ordrng 1 W11542867 (Recirculating pump)

"WDT730PAHZ0 Arrived to inspect LED segments out. I verified the issue and removed and replaced the UI assembly. Tested revealed the issue was resolved and I ensured a positive seal around the console area. Operational test good, no leaks observed during service."

"Arrived on site to diagnose refrigerator having issues dispensing ice. Customer explained that the rear coupler on the bucket would pop out of its recess in the bucket and have to be pushed back in. Yolk was in good shape, but bucket also had some scrapes from the yolk. Replaced ice bucket and tested. Verified proper operation. Repair completed."

"Arrived on site to test unit for broken agitator, tested unit found suspension ripped out from housing, customer stated that they put a normal load and the unit just shake violently, inspected tub and found no barcode and no holes are punched out, will need to replace suspension, basket and tub ring on return visit, ordering parts off to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension) and 1 W11550886 (Tub ring)"

"Arrived on site. Per customer unit was powered off with no lights and no cool,unit started cooling,at time of visit heater is running and in a defrost cycle,replaced main control."

Arrived on site to diagnose dryer not drying in 1 cycle. Found vent hose was completely detached. The vent on the wall was an oval shape and the rigid type vent hose will not fit over it. I secured with HVAC tape and ran. Verified good heat and suction. Advised customer that if the rigid vent comes off to swap to the more flexible type since it will be easier to form and stick on. Repair completed.

Arrived onsite to replace glass on oven door. Replaced the oven door glass and then the customer showed me a issue he had with the oven installation. I help him correct the issue.

"Arrived on site to test unit for cooktop light not working. Customer has additional warranty provided by Costco. Verified with claims. Replaced faulty control, unit now working as designed. Job complete."

"Arrived on site for making clicking sound and water too warm. Upon arrival inspected unit and test water temperature and is correct. Ran diagnostics and all temperatures are good all sensors passed, and all motors and components operate correctly with no excessive noise. Customer states thats he has heard noise coming from compressor area. Cannot duplicate the issues. Contacted Steve at tech line. Gave Steve all diagnostics readings and components test. It is determined that unit is operas designed. Customer will need to contact customer service for being dissatisfied with the unit. Tech gave SR # 7737181475. Job complete"

"MVW7230HW0 Arrived to inspect non-operation. The customer advised me that after power interruption, the unit would overfill and they had to shut it off. Service test mode showed F0E3 and F7E9 and I cleared for testing. I found the gear case had signs of long-term oil loss and the rotor teeth were damaged. Upon removal of the agitator, I found a piece of garment debris had been wrapped around the inner shaft and was the likely cause of the seal failure. I removed and replaced the gear case and calibrated. The machine required extensive adjustment to prevent the basket from lying against the inner front of the chassis. The console screws were missing and I installed replacements. After completion of service, I tested and the unit operated as designed. No leaks observed during service."

Arrived onsite for customer concerns about getting unit to start and found unit operating as designed at time of service. During customer demonstration determined customer was having inconsistent success with starting the cycle due to insufficient pressure applied to switch. Advised customer on use and care. All checks good.

"Arrived on site to test unit for leaking filter, tested unit found broken filter head, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control and insulation, replaced control and installed insulation strip under control to direct some of the heat away, tested unit is now running as designed, no leaks detected job complete"

"WRS325SDHZ08 Arrived to inspect cooling issues. The FC was 25 and RC 47. I found the evaporator completely frozen and filled with frost. Testing thermistors, P5, 1-2 and P5, 3-4 were 3.9K and 4.9K, respectively and the temperatures measured matched likely interior temperatures after inspection. P8, 1-2 showed 43.8K, which is possible due to being encased in ice at the evaporator. The defrost system operated as designed and I verified via thermography. I found no faults with the unit and advised the customer to defrost and contact us if there are further issues. No leaks observed during service."

"Arrived onsite for previously diagnosed parts. On found that the heater element and the thermistor were good. I looked at the moulin and found a air gap at the bottom of the FC door. I tried to put white caulk in the gap, it help but there was still a air gap. Called WP tech line and they are sending it to the engineer department for review. Gave the customer the SR to call if they do not hear from them by next Friday. There was water on the floor from the defrost. Clean it up and saw no more water leaks during service. SR7737178837"

"Arrived on site for latch issues . Found unit will not rinse and spin , but will agitate . Ran diagnostics and got long fill error . Found cold valve not opened fully . Opened valve ran diagnostics all checked normal. Ran quick wash and washer ran complete cycle . No water leaks at this time . Job complete"

Arrived on site for a microwave oven combo that has a broken trim and a broken support. Inspected unit and work area. Did confirm both of the complaint and found the broiling element inside of the microwave hanging. Replaced the support and vent trim and tested the unit. The unit is working an operating as designed. Call complete.

Arrived on site for washer not draining water out and showing f9e1 in diagnostics. Upon arrival confirmed error code and had a 1/4 amount of water visible in tub. Tested drain pump at ACU and directly at pump and found resistance and 21.8(j6 connector) and 21.8 at drain pump. Found 119v at ACU and polarized as well a 199v goin to drain pump with a stable 1.1amp draw. Replaced ACU and reassembled and tested unit found UNt could drain on multiple cycles. Call complete

"Arrived on site to test unit for dishes not drying, customer stated that dishes are not drying on the third rack, customer stated that they are using rinse aid but dispenser completely dry, she was not aware that the dispenser needs to be filled completely, only a small squirt was added occasionally, advised customer to always run dishwasher to ensure proper drying, propping door open will help air out the steam from third rack, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for FC for popping open and staying open when RC door is shut. Found drain tube was not installed properly due to piece of foam causing obstruction. Also found gap between liner and cabinet was excessive around entire unit. Filled gaps with silicone and secured drain tube. FC door now slightly opening but shutting(only when RC door is pushed closed. With hand in RC door and pushing while holding, FC Door stays in place. Advised customer that is how unit is designed and now working properly. Not connected to water. Job complete."

Arrived on site and replaced previously diagnosed FC door. Unit now working as designed. No leaks detected. Job complete .

"Arrived on site to test unit for knocking noise, tested unit found noise coming from the slider knocking against gear case intermittently, rotor catching on the motor with some scrapping visible, replaced slider,rotor and clutch but noise is still present, gear case has no excessive shaft movement and is not leaking any oil, will need to replace control on return visit to fix issue, ordering parts office to reschedule ; ordrng 1 W11624943 (Control)"

"Arrived on site to test unit for not washing dishes properly, tested unit found wash motor engaging but spray arms are not spinning, inspected spray arms and found calcium buildup in spray wholes restricting proper water flow, will need to replace both spray arms, ordering parts rescheduled for 8/31; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10498900 (Upper spray arm)"

"WRS325SDHW08 Arrived to inspect temperature issues. The FC was at 0? and the RC was 35?. Discussion with the customer revealed they have seen frost on the inner walls of the FC and food loss in the lower part of the RC. Inspection revealed two separate issues, the first being the RC drawers were extremely difficult to close and there was a large amount of plastic fouling along the drawers, rails and liner moldings. Secondly, the FC door gasket was not correctly installed during manufacturing and an area approximately 16 long, at the lower 1/3 of the mullion side of the door was not bonded behind the door liner, at all. I corrected the drawer issue and then temporarily pressed the gasket in place, until the replacement arrives. The liner required sealing around both doors and lower door corners. The chassis was not aligned, causing over 1/4 of difference between the door panels at the top of the unit. Office to order door gasket. No further temperature testing may be accurately performed until the replacement of the FC gasket. No leaks observed during service. ; ordrng 1 2159074 (FC Gasket, WT)"

"Arrived on site to test unit for leaking from left side. Found error f10e2. Completed diagnostics with no issues. Found trail of water working to bottom left side of door from door gasket. Recommend replacing door gasket, vent, vent gasket and deflector. Office to reschedule. ; ordrng 1 W11414078 (Door gasket) and 1 W11649995 (Vent)"

"Arrived on site for range having a smell of gas and not correct oven temps , too low at times . Ran diagnostics no errors . All connections tested ,no leaks detected. Ran temp checks. Found oven sometimes taking multiple tries to ignite . Temps were under . Adjusted calibration, still coming in low . Ordering igniter ,probe and control. Call to set return ; ordrng 1 WPW10324262 (Igniter) and 1 W10833885 (Probe) and 1 W11564648 (Control)"

"Arrived onsite for icemaker not working. On inspection there was no ice in bin, pulled it. I put the icemaker into test mode and noth happened. I informed a new icemaker, put it in test mode and it working as designed. No water detected during service."

"Arrived on site to inspect range cooktop damage. Upon further inspection, I found the glass cooktop broken in several places. The main damage was in the center front and the glass spider webbed over to the front left burner area (photos). I removed and replaced the cooktop and tested and unit is operating as designed. Job completed."

Arrived on site to install basket and also suspension. Removed old parts and installed the new ones. I was unable to test due to unit not being installed. Job completed.

"Arrived onsite to replace faulty left rear igniter. Replaced igniter and tested. Found igniter not functioning. Ordering Spark module, switch harness and wiring harness. Need a parts research on spark module. Office to reschedule.; ordrng 1 W11241684 (Switch harness) and 1 7431P05360 (Spark module) and 1 W10408058 (Spark harness) and 1 Partsresearch (Spark module)"

Arrived on site for refrigerator with icemaker problems. Inspected unit and work area. Found a bad icemaker not harvesting properly. Replaced icemaker and tested. Unit is now operating as designed. Job completed.

WZF34X20DW05 Arrived to inspect shelf issue. I found the shelves did fit into their respective brackets and advised customer on position. The unit was operating as designed and had no water connections to it. I sealed the chassis around the door opening with MFG approved sealant.

"Arrived on site to test unit for loud noise when fan running, tested unit found broken fan blades, replaced fan motor and tested unit is now running as designed, job completed"

"Arrived on site for refrigerator popping when rc door was open/shut, and doors not lvl. Upon arrival confirmed failure and reported findings to techline Sr#7737185130. Replace cam and hinge and tested doors after lvl inf unit. Found washer working as designed. Call complete"

"Arrived on site for F6-E6, upon arrival, test unit and get F6-E6 upper oven appliance manager lost communication and F6-E9 lower oven lost communication. Also found both top and bottom oven lights do not turn on. Contacted techline for assistance. Tech mentioned that if voltage to controls is correct to replace controls. Tech gave SR# 7737184104. Confirm L1-N and L2-N are 120 and L1-L2 is 240. Ordering control and returning with prescreened control and console. Office to reschedule ; ordrng 1 W11448962 (Control)"

Arrived onsite for a refrigerator not cooling correctly and not making ice properly. I found the FC at 31 degrees. I found the unit working as designed. I found frost and frozen water droplets on the evaporator cover and on the top of the FC liner. I found the FC door not closing correctly and gapping across the top and right side. I found an ice cube had stuck to the back of the liner not allowing the door to close correctly. I removed the ice cube and the rest of the loose cubes laying in the bottom of the FC. I ran a forced defrost and the bimetal opened in just a few minutes. I tested the unit and found the temps dropping and the unit is working as designed. I explained to the customer that the unit should start making ice again once the temp gets down to harvest temperature. Call complete.

"Arrived on site for dishwasher upper rack with broken wheels and not staying mounted in place. Upon arrival confirmed failure and replaced rack mounts, found rack hold in place as designed. Call complete"

"Arrived onsite for ice machine not producing ice. On inspection found no water to the ice plate. When I heard the recirculating pump,turn and no water was coming out. I pulled the filter out and the water started to,flow. I turn the unit off let it sit for a few minutes and restarted the unit. This time the water started to flow immediately. I watched it until it had a full sheet started on the ice plate. I called and informed the customer that I pulled the filter out of the system to make it work. No water detected during service."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator not cooling properly. Inspected and found. Frost build up in the evaporator cover. Tested the heater and found it not operating. Gained access to the control and tested the voltage and had 120v from control. Heater showed to be open or disconnected. Im ordering new heater and have the customer defrost the refrigerator. No leaks where observed during service.; schdld next appmnt for 9/5 TUE !"

"Arrived onsite for RC not cooling. On inspection the FC door was having a hard time closing the last 3 inches. Couple of times when shutting it the door stopped a 1/4 away from the refrigerator. Left a air gap where I see frost. I greased up the rails and the door is shutting now. I gain access to the rc evap and the seal on the cover was torn up replaced the evap cover and replaced the control board. The unit the whole I was working on the rc. The fc never turn off, called and talked with Gerry and he said that on that unit it has to satisfy the fc before the rc gets any cooling. I informed the customer to keep I on the rc to see if it cools down if not the 3 way might be bad if it not switching to the rc. No water leaks detected during service."

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the freezer works just fine and that the refrigerator does get down to proper temperatures but that he is noticing refrigerator temperature is seemingly fluctuate between the 30s and the low 50s. Found no evidence of a defrost issue in the freezer section and found the refrigerator at 43?F. I did explain to the customer that because the unit is in the garage and the ambient temperatures around the unit are over 100? for a majority part of the day that he will have issues with temperature fluctuations in his fridge due to the unit in ability to remove the heat away from the condenser and refrigerant. I explained that over 90?F, the unit will not cool as adequately as it would be in a I explained this will be a seasonal issue, unless if he moves the unit inside, but that as it stands, the unit is working and operating as designed. Call complete."

Arrived onsite to install previously ordered part. Upon arrival I installed the new door skin and tested that the door was operating as designed

"Arrived on site for temp concerns. Per customer fresh food temp raised to over 40 and stayed there for 1-2 days,at time of visit unit cooling correctly,ran diagnostics thermistors passed,fan motor powered on and good air flow entering fresh food section,in diagnostics changed defrost setting to basic to allow defrost every 8 hrs of compressor run time."

Arrived onsite for safety concerns while using oven function. Upon arrival inspected unit. Customer stated while using oven she heard a pop and hissing sound. Tested unit and could not duplicate any issue. Unit preheated and cycled properly with no issues. Documented with safety team. Provided SR#7737136134

"Arrived onsite for icemaker not working. On inspection found that the refrigerator is new, pulled the ice bin out and found the unit in the off position. Turn the icemaker on and ran a self test. The unit is operating as designed and no water leaks detected during service."

Arrived on site to replace interlock and fuse to resolve microwave not running. Replaced fuse and j Turlock assembly. Tested unit and verified proper function without any other failures. Repair completed.

Arrived on site to install preordered part. Replaced motor W10439651. Test unit and is operating as designed

"MDB9959SKZ2 Arrived to inspect leak. I found the source of the leak was at the left side, behind the hinge towards the front of the unit, at the lower tub to side wall seam. It appeared to be a failed rolled joint from manufacturing, or had been damaged during shipping, as there were no visible contact points or anything indicating impact. The customer is going to contact the vender for replacement, but if denied, the unit will require the tub assembly W11409866. No leaks fro the water supply observed during service."

"Arrived onsite and installed the gasket, but door liner is falling apart and gasket does no seals right without tearing. Ordering replacement door to fulfill techline repair requirement. Customer reporting poor cooling and observing ongoing condensation. Seal seemed to be quite good upon arrival leading me to believe there is some other cause of the condensation such as poor liner insulation. Ordering door. ; ordrng 1 W10782343 (Door)"

Arrived on site for washer needing previously diagnosed ui control. Upon arrival reconfirmed failure and installed ui control reassembled and tested washer. Found unit working as designed in normal wash cycle without leaks. Call complete

"Arrived on site for oven not shutting off . Customer had found oven been running all night . Could shut off bye control. Had to reset breakers to get it to shut off . Unit was difficult to get into diagnostics, no error codes . Called tech line , recommended replacing UI console ,app management control and foil taping vent gaps Sr 7737183517. Called safety and documented findings and recommendations of tech line . Got P&L W18csx0apl2Replaced parts and talked any gaps . Ran diagnostics all checked normal. Advised customer he will need to set up WiFi again on oven . Job complete"

Arrived on site to diagnose dishwasher with top rack issues. Found the connector for the top rack spray arms had come out. I was able to reconnect it and snap it in. Verified proper function. Repair completed.

Arrived onsite for a refrigerator with frosted build up in the fc in the upper left front corner of the cabinet. Upon inspection I found that the I was caused by the door gasket not sealing properly to the chassis. I replace the gasket and found that the new gasket allowed the unit to seal properly

"Arrived on site to test unit for unit not operating properly, tested unit found unit found it turning power off and on, continuous loop, unit is receiving proper voltage and did not find any loose connections will need to replace console and control, ordering parts, office to reschedule ; ordrng 1 W11600321 (Console) and 1 W11261167 (Control)"

Arrived on site to test unit for heat escaping from oven door. Found broken oven door gasket. Replaced gasket test unit and unit test good job complete.

Arrived on site to install previously diagnose to park. Inspected unit and work area. Replaced the user interface and tested the unit. I found the unit working in operating for diagnostics with all tasks passing. I ran the unit through a normal icemaking cycle and the unit began to work and operate as designed going through the first cycle. I advise the customer to call me back after two hours to determine if the unit was continuing to run. hours later and the customer advised that the unit was still making ice and was still continuing to run. I advise the customer to call back if any other issues persist. Call complete.

Arrived on site for washer not going into wash cycle . Ran diagnostics and found weak capacitor. Replaced cap and reran diagnostics. All checked normal. No water leaks detected at this time job complete

"Arrived on site for dryer not starting . Getting correct voltage . Element ,door switch, fuse and thermostats all checked good . Found cam on timer in coin box failed . Ordering timer and coin chute if needed . No lint build up found . Call to set return . Try to make first of day . Unit is in a shed ; ordrng 1 W10521398 (Timer) and 1 8576631 (Coin chute)"

"Ive been on site for a refrigerator that is condensating on the Mullins. Inspected unit and work area. The customer advised that all three of the center millions on in between all of the refrigerator, deli, and freezer doors are all sweating. Did confirm the customers complaint and checked the door Moen and center Millie in between the refrigerator and deli drawers. Checked all connections and found connections were good. checked temperature between the freezer in deli drawer million and found the outer edges registering 67.8?F and center of the mullion showing 51.2?F. I unplugged the condenser fan for 10 minutes. I called Whirlpool Techline and spoke to Chris SR# 7737179869. He had me take temperatures again across that freezer top side Molean and I found the outer edges registering 74.6?F and the center of the mullion registering 51.4?F to 53?F. He advised that based on these checks, the issue would be with the other loop inside of that million. He advised that, since the temperature of barely changed in the center and the sides were going up, he would be sending the unit to review and advise the customer that whirlpool will be contacting me, or the consumer based on the next steps. Call complete."

Arrived on site to test unit for ice door not staying closed preventing left side door from closing. Found liner was damaged preventing ice door trim from locking into place preventing ice door from closing. Recommend LH RC door and ice door assembly. Office to reschedule. ; ordrng 1 W11594927 (Ice door assembly) and 1 W11610996 (Left RC door)

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the upper dish rack was difficult to take out. I found the retainer clip open and when the dish rack was pushed back in was not in the track. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for a washer that just stays in sensing and will not start or do anything else. The customer stated that when this started it wouldnt drain or unlock and there were lights that kept flashing. I checked stored error codes and found an F9E1. The customer had removed the water from the basket so I tilted the unit back to engage the pressure switch and activate the pump. The pump didnt come on and I checked voltage at the pump. I had 18VAC across the pump but when I checked blue to ground I had 118VAC. I tested the black wire from the control to the pump and found it open. I replaced the lower harness and tested the machine. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for unit making noise. Upon arrival put unit in diagnostics. Found no stored error codes. Ran auto test and passed but could hear noise in agitator. Found debris in between agitator. Removed debris and tested. Unit is now functioning properly. Job complete.

Arrived on site for washer needing previously diagnosed switch. Upon arrival reconfirmed error and installed part. Found washer still showing f24 & f11 in diagnostics.replaced ACU and found washer working as designed with no leaks. Call complete

"Arrived on site. Found right side door not fully closing and popping open,removed upper cover found extension putting pressure on bracket stop,with bracket removed door closes but when opened doesnt stop,called tech support per tech support need to replace door hinge assembly. Ordering parts; ordrng 1 W11403572 (Bracket) and 1 WP2307857 (Extension) and 1 W11673500 (Hinge door) and 1 WP2316859 (Bushing)"

Arrived on site for washer/dryer rebuild. upon arrival reconfirmed failure and installed parts. Reassembled and tested unit. Found washer and dryer working as designed with no leaks. Call complete

Found ui missing fascia ordering fascia; ordrng 1 W11394709 (Fascia)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and vacuum down the units -30 psi. Found pressures hold for over 15 minutes. I charge the ended up with 56 g of R600 and turn the unit on. I found the unit cooling and operating as designed. Call complete."

"Arrived on site to inspect range cooktop burner flames turning yellow. Upon further inspection, I tested the cooktop and found the flames with yellow/orange tips (photo). Customer advised they have a humidifier in the home and I advised that its the issue which is causing the yellow/orange flames. I provided a video for my customer to show how the humidifier causes the flames to change color and how fast it occurs. No repairs needed at this time as the unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for damaged doors. Upon arrival inspected unit. Found that door had surface debris that could be wiped off. Instructed customer on surface cleaning and door not damaged. Doors did not need replacement. Unit is functioning properly. Job complete.

Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.

Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.

"Arrived on site for dryer, inspected unit and work area. Unit was. Damaged from delivery. Called techline and spoke Rich SR#7737184467 and said it was covered. I also spoke to my claims and MS approved to move forward with repairs. Office to order parts and reschedule for 2.5 hr repair when parts are available. ; ordrng 1 W11626083 (Rear panel) and 1 279740 (Panel) and 1 279740 (Cabinet) and 1 W11117429 (Chute) and 1 WP694089 (Wheel) and 1 WP8577230 (Housing blower) and 1 WP348780 (Motor base) and 1 WPW10121316 (Clamp) and 1 WP3404162 (Clamp)"

"Arrived on site to follow up on washer that was stuck on washing and not progressing. On arrival I was successfully able to cancel the cycle and reset the unit. I ran a diag cycle and found it progressed and finished ok. I ran a basic cycle and it also advanced and was washing. When I checked suspension with some load, the basket was sitting on the ground. Suspension rods are completely worn out and basket is hitting the ground, likely causing other failures. Ordering new suspension rods to resolve. Customer will follow up if loads stop again. Office to schedule return with customer who may have doctors appts.; ordrng 1 W11130362 (Suspension)"

"Arrived on site for door rubbing when opened. Found toe kick wasnt installed correctly. Reinstalled kick , unit is functioning properly. No water leaks detected at this time. Job complete"

"Arrived on site for a dishwasher that wont complete cycles. Inspected unit and work area. Customer advised that she normally washes the dishes when shes going to bed and when she was running the unit during the day that the unit seem to be washing for over an hour, and she thought there was something wrong with it. I went ahead and ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. Did explain to the customer that certain cycles will take multiple hours depending on the setting. I advise the customer not to worry about, the length of time that the dishwasher takes unless if its running for over four hours. The unit is working as designed. Call complete."

"Arrived onsite for wall unit not keeping time. On inspection the unit was 1 hour behind. Changed the time looked for time zone found none. Customer said that they set the time from the app. She checked for the correct time zone. The time zone was central time. I set the time from the unit. I checked in the unit was connected to the WiFi, informed customer to call if changes again."

Call cancelled upon arrival to due to resumed operation and incorrect contact cell phone number. Will reschedule in event of new symptoms. Prescreen all controls.

Arrived on site for continued issues of F1-E1 error code. Upon arrival pulled double wall oven from cabinet and removed top panel to access controls. Found left side control burned out. Replaced both controls and test unit by preheating oven to 350. Both unit preheated correctly. Unit is operating as designed. Job complete