Celia - Austin, TX
Great service! Thanks
Margaret - Dale, TX
Stanley Spencer - Leander, TX
Lou was very good about explaining what he was doing or needed to be done. I trust him to do what needed to be done. Great person.
Lou was great
Shawn - Leander, TX
Lou was great. He was very friendly, took his time and was very thurrough.
great service until the end
Mike - Round Rock, TX
Everything was great, repairman was thorough until the end when he put our dishwasher back in crooked and the rubber seal is messed up.
Replacement Knob for Whirlpool Stove
Allyson - Pflugerville, TX
The knob was replaced and stuck out farther than the others. The technician told me to get a dremel to cut it down. I don't believe it should've been left up to me to do that...
Excellent timely service
Choudary - Cedar Park, TX
Mary - Austin, TX
I appreciate the repair on my 6 months old Whirlpool refrigerator.
Great, friendly service!
Andrew - Austin, TX
Karen - Waco, TX
Excellent, very knowledgeable and helpful
Sabra - Austin, TX
Great work done quickly.
Joseph - Bertram, TX
Clif and Appliance Express
Bryan T. - Austin, TX
Clif was absolutely professional and solved my leaking dishwasher issue quickly. He took the time to explain the source of the issue and what was needed in order to resolve the problem. Great customer service!
Katherine - Austin, TX
Paul was quick, communicative, and extremely helpful in diagnosing the problem with my stove. He came in with a smile, helped appropriately solve the problem, and repair the stove within an hour. Highly recommend using Appliance Express and requesting Paul again.
Will hire again
Lee - San Marcos, TX
David - Austin, TX
Showed up on time and fix them problem in minutes.
Hilary - Briarcliff, TX
Great Customer Service
Jamie - Manor, TX
Andy was very prompt and handle the job well.
Great Service, Awesome Price!
Patrick - Lago Vista, TX
House director ADPI at ut
Gail - Austin, TX
Sam - Copperas Cove, TX
Very professional technician! And he was quick too!
Friendly and professional
Edith - Georgetown, TX
Andy was here before expected time, but not before calling to make sure it was ok.
Thank you for the good customer service!
Gabe - Georgetown, TX
Technician was friendly and knowledgeable. Everything went very smoothly. Thank you.
Melissa - Cedar Park, TX
Lou was very helpful, friendly and went above and beyond to take care of our dishwasher issue. Great Service, yet again from Appliance Express.
Quick and thorough!
R. Lilly - Seguin, TX
Robert and Evan did an excellent job.
Carolyn - The Hills, TX
Brittany - Austin, TX
Greg - Austin, TX
Larry - Copperas Cove, Coryell
New washer failed. We called Maytag for repair. This company was assigned to fix it. Repair was scheduled for 2-5. Company had an opening one day earlier and called to see if we would take it. We did. Washer fixed promptly.
David - Georgetown, TX
Andy was in and out in a short time with excellent results. Appliance Express is high on our list!
Jennifer - Florence, TX
The service was excellent. Thank you!
Neil - Georgetown, TX
My freezer drawer was repaired completely and now functions as intended. It took just 15 minutes to put it back in order.
Riki - Fischer, TX
Jacob was great and very knowledgeable!
Amelia - Kyle, TX
Alston - Temple, TX
Great service. Very knowledgeable.
Emily - Georgetown, TX
Friendly and professional
Gerald - Austin, TX
Scott found the problem with our washer quickly and explained to us how to prevent the same thing from happening again.
Great service. Prepared for any problems
Russell - Waco, TX
Elizabeth - Austin, TX
Michael - Austin, TX
Linda - Georgetown, TX
Explained in detail which really helped understand my smart wall oven.
Miguel - Austin, TX
Scott was fast and friendly and had the unit back up and working better than before!
Best Service Ever!
Scott - Lago Vista, TX
Lou was outstanding. As someone who runs a service company, I can only hope my staff represents me as well as Lou. He was knowledgeable, friendly, and professional.
Mike - Kingsland, TX
Had to totally redo jets in each burner. Had me verify each before leaving. Very professional.
Jennifer - Leander, TX
Excellent, personable, knowledgable, and efficient!
Jim - Austin, TX
Informative & Knowledgeable
Rachel - Austin, TX
thankful for honest work
Robert - Horseshoe Bay, TX
Anna - Dale, TX
have not used dryer yet because i was told not to use it until the vent is fixed so i do not know if dryer works properly or not. I have to get venting parts and fix that myself, so therefore cannot give a good rating.
Johnnie - Dale, TX
Patty - Georgetown, TX
Lou arrived on time and answered all of my questions. He replaced a part that was causing a leak. The whole experience with Appliance Express was professional. I will keep their number for reference in the future!
Jane - Austin, TX
Steven - Copperas Cove, TX
E's Garage Fridge
Evelyn - Georgetown, TX
Took two fridges and two repairmen, but Tyler solved the problems. Hooray!
Trent - Copperas Cove, TX
Technician was very professional and he was very knowledgeable.
Denise - San Marcos, TX
Nader - Austin, TX
THE UNDER WARRANTY DISHWASHER WAS DAMAGED BY USER AND THEY FIXED IT AT NO CHARGE. THE SERVICE PERSONAL WERE POLITE, CONSIDERATE, AND KNOWLEDGEABLE.
Margaret - Temple, TX
As a overall service it was great. The only thing I found poor as the seclude had to be changed due to parts for repair were late coming and the appointment delayed one day waiting for the parts. There were no parts installed as the problem was more of a need for a better trained owner. There were no explanation of how the overall system works the cooling system and the high speed fan. The repair man did a good job teaching me and my wife. Thanks to him. There are a number of poorly designed parts of this frig starting with the door ice packet being too small and the flow of the air within the frig.
VERY POLITE AND FRIENDLY
John - Horseshoe Bay, TX
Ben - Austin, TX
Clif came to fix my whirlpool washer and diagnosed the problem in a few seconds. After that he got right to work and did a great job. Washer works perfectly again.
Ann - Manor, TX
Great and on time
Ice maker leaking water
Everett - Smithville, TX
Scott is great. He fixed the problems and cleaned out all the ice in freezer, dried it out, and put everything back. Over and beyond what technicians usually do. Hasn’t leaked a drop since!!
Refrigerator & Microwave
Sam - Georgetown, TX
The service was performed quickly and efficiently.
Theodora - Meadowlakes, TX
Yvonne - Gatesville, TX
Ethel - Smithville, TX
Scott was very professional and knowledgeable. Thanks to him for all his advice, etc.
Ken - Liberty Hill, TX
Service tech James did a great job. He was knowledgable, efficient, competent and offered up a lot of advice regarding our oven and refrigerator. As for the cost and pricing I have nothing to compare to since I haven't had to use an appliance repair service before but I think it was reasonable for the excellent service received.
Great customer care
Andrew - Georgetown, TX
Jonathan was great he took time to explain what he had found and how he fixed it. He also took time to look at my gas range and arrange for a new part and set up a new repair date. Great customer service and product knowledge.
Shawn - Georgetown, TX
We were very impressed with our overall experience and will absolutely use Appliance Express again. Honesty in service is a hard thing to come by and our experience with AE renewed our faith that there are still companies out there who are on the level.
Karen - Round Rock, TX
Clif was right on time, knew what he was doing, and fixed my problem. He also instructed me on proper way to load the washer to avoid balance issues.
ice maker service
Bob - Austin, TX
Lisa - VLG O THE HLS, TX
Arrived right on time, very friendly, very professional!
Elizabeth - Austin, TX
He showed up on tome and finished in a very acceptable timeline.
Vicky - Waco, TX
great company to work with
great company to work with
Great service; excellent attitude
John - Austin, TX
Julie - Waco, TX
Very fast and professional
Kathleen - Manor, TX
The repairman was friendly, quick, and informative.
Vickie - Austin, TX
Scheduling was easy and Richard was very friendly, polite, and knowledgeable. I will definitely use this company again, and hope to have Richard do the work.
James - Georgetown, TX
The tech. was very courteous and professional.
"Livingston - Lakeway, TX
Great service, extremely knowledgeable.
KS - Blanco, TX
Brandon provided comprehensive, insightful information on the set up, installation and make up of our Kitchen Aid ice maker. Thanks to his inspection and explanation of what caused the problem, we are now speaking with the retailer and the builder to resolve these issues.
Linda - Bastrop, TX
Excellent job! Courteous, knowledgeable, and very helpful.
Julius Eickenhorst - Austin, TX
Excellent timely service. Very courteous technician and explained the problem.
Great service, friendly and prompt
Rosemary - San Marcos, TX
Really nice man!!!
Barbara - Meadowlakes, TX
Very Competent, technically proficient service
Harrison - Austin, TX
Paul worked on three appliances: ice maker, trash compactor and oven. His competence on each was superb.
John - Killeen, TX
John was outstanding. Great timely service!
Phyllis - Georgetown, TX
Curtis - Austin, TX
My tech took his time and explained everything i asked about. He was very helpful, thanks for hiring such great people!
Susan - Temple, TX
John arrived on time. He was very pleasant and informative and took care of the issue I was having with my dryer.
Excellent service technician
Robert - Burnet, TX
Thank you, Appliance Express. Since my worst purchase in 30+ years of Maytag appliances, AE has been in my home to repair the newest latest and greatest Maytag front loading washer and dryer so may times I can't remember. Replaced virtually everything in both the washer and dryer that can be replaced. Time will tell...best advise is NEVER buy Maytag anything. Second best is to purchase an extended warranty and third is get to know Appliance Express (an excellent company and the best technicians !!!).
Tommie - Georgetown, TX
He was professional, courteous, efficient, and made the needed repairs on our washer, dryer, and dishwasher and explained how it completed the repair.
Sent - Georgetown, TX
Appliance Express Survey
Faustino - Bee Cave, TX
My machine works. Thnx
Sandra - Austin, TX
Ashley - Kyle, TX
Tech did an excellent job m!
above what we expected
David - Burnet, TX
I was not at home when Al arrived to fix our whirlpool. My wife said he was very nice and had informed her what was wrong. He was about finished when I arrived. We are very happy with his excellent service.
Clinton - Austin, TX
Carolyn - Leander, TX
The technician explain what he was doing to our appliance & took the time to go over care & maintenance with me.
Caroline - Burnet, TX
Great service, knowledgeable professional tech
Jake - Dripping Springs, TX
On time, fixed it first time, brought the right parts, great to work with.
Quality, reliable service
Chris - San Marcos, TX
Every time I've called Appliance Express, a repairman comes out when they have said they would, fixes my problem (or order a part then comes back and fixes it), and does it all in a friendly, educational manner. Definitely my favorite service guys.
Tech was great but the scheduling process is out of the 60s....
Alton - Austin, TX
It takes days to get a service window scheduled and then is it a 3 hour window. Don't know what I would have done had I not been able to stay at home. The technician was terrific and fixed the problem pronto. Their scheduling process is archaic.
Kelly - Leander, TX
Lou was so helpful and thorough.
Kayla - Bertram, TX
He was very nice and it was a very fast fix.
Dorii - Waco, TX
The service person was knowledgeable and efficient. And had our problem fixed with in a few minutes. Also gave recommendations on how to keep our fridge running well. The problem is a design flaw, so nothing we did or could possibly know.
Tom - Leander, TX
He called beforehand & arrived on time He did the work in a short amount of time and showed me that the repair corrected the problem Excellent job & customer service
Very happy customer
Claudia - Spicewood, TX
Very professional and friendly.
Martha - Georgetown, TX
Paul came with a trainee. He assessed the problem quickly and repaired it. Hopefully this will finally fix the problem, he said it was a loose wire. Time will tell. I enjoyed talking with both guys, they were polite, respectful, both had a good sense of humor.
Very professional and thorough. Looking forward to many more years of use of my washing machine.
Michael - Austin, TX
Peter - Lakeway, TX
Luis took care of my appliance right away in a professional and courteous manner. Thank you!
Kirk - Austin, TX
Very efficient and courteous
Mike - Austin, TX
Tech was very courteous and efficient
Neil - Georgetown, TX
My freezer was repaired but when I put the food back into the slider drawer it’s making clacking noises like it’s off the track. I notified Appliance Express and it will be a week before the technician Jonathan Short will return. In the meantime I’m left with a freezer slider drawer that I might damage by using and Appliance Express is “not responsible” for broken parts. I’m not real pleased at this point! Stay tuned for my update after he returns next week.
Ellis - Leander, TX
Job well done
Michael - Round Rock, TX
Mr. West came on time to repair my refrigerator. He explained the problem and fixed the problem. Mr. Wes is great problem solving technician!
Aura - Austin, TX
Appliance Express servicemen have always delivered great service with a knowledge of the equipment they are working on. I have had impressionable attitudes with each servicemen, they are great and I am grateful to have their service. They deserve a free washer, or bonus. With Respect Sherry McClain. Aura Riverside.
Robert - New Braunfels, TX
Misti - Canyon Lake, TX
Very knowledgeable and professional
Nick - Lakeway, TX
Expensive but needed
Todd - Austin, TX
DHARMA - Austin, TX
Great DW repair!
Evy - Pflugerville, TX
Scott confirmed appt., arrived on time, and was careful of customer's property, wearing shoe covers before entering home. Repaired door handle and cleaned up area before leaving. Excellent service!
Justin - Marble Falls, TX
James and Appliance Express were very professional, polite and had great communication. I would easily recommend them to take care of all of your appliance needs, thanks!!
Excellent technician , very knowledgeable !
Christine - Round Rock, TX
The service was great , even though it had to be on a Saturday ! The technician was well prepared ,very friendly , polite and definitly knew what he was doing . Repair went very smoothly!
Donna - Cedar Park, TX
David - New Braunfels, TX
First class warranty service. On time, knows the machine inside and out.
Michele - Belton, TX
Jonathan was friendly, knowledgeable and a good trouble shooter.
Love the company and the technician’s knowledge and attitude
Debbie - Red Rock, TX
I have been greatly relieved about service from Appliance Express. No long waits for a person to speak with, contact via email and text and a human voice. Always friendly and expedient. The technician was knowledgeable and shared more info with me about any future appliance warranties.
Stephanie - Austin, TX
Super nice technician, great service!!
Maytag Washer/Dryer Service
Debbie - Granite Shoals, TX
Jonathan is an outstanding representative for Appliance Express. He is very knowledgeable and helpful in explaining our equipment problems. We will definitely use this company again for any future appliance needs.
Wonderful fast friendly service
Kelli - Georgetown, TX
Everything was perfect!
Betty - Nolanville, TX
Henry - Austin, TX
Very professional !
Amanda - Austin, TX
David was phenomenal - thorough in testing, explanations, communication, and provided me with the information I’ll need going forward to more competently take care of my range oven as I continue using it for baking and cooking.
Mary - Austin, TX
George - San Marcos, TX
Kevin Bell came out to repair our Whirpool stove and did a great job. He is friendly, very knowledgeable, and got us back up and running.
Linda - Rogers, TX
Very friendly and knowledgeable. Had washer running in no time.
They did an excellent job!
Karen - Austin, TX
Very efficient. very professional
Juan - San Marcos, TX
Very friendly, but professional. Started on the job right away. Shared other information about some of the other functions on the oven. Finished the repair in a very short time and checked to see that oven was functioning properly before he left.
Theresa - Austin, TX
The technician was knowledgeable and prompt. He quickly figured out the problem and resolved it.
Don - Bastrop, TX
Larry - Manor, TX
Tiffany - Dripping Springs, TX
Service was excellent!
Meaghan - Austin, TX
Scott was a great technician - on time, friendly, and fixed what was broken!
Prompt great service
Pat - Austin, TX
Analyzed problem and promptly fixed
Rachel - Manor, TX
He was great! Fixed the problem in under a minute, full explained what was wrong, then did an amazing job explaining the best way to run my dishwasher and the most effective products to you.
Irene - Pflugerville, TX
Scott was very knowledgeable and super friendly! Thank you for your service!!
Austin - Liberty Hill, TX
Brent - Cedar Park, TX
Did a great job. Fixed my issue fast.
Edward - Austin, TX
Tyler was very good, but the oven is still not heating properly. We need a recall.
Russ - Belton, TX
Beryl - Georgetown, TX
In and out in no time to fix our fridge. Great experience!
Chase - Austin, TX
We had a wonderful experience with Leo, our appliance express tech. From the moment I opened my front door, he was polite, professional and went straight to work. He even obliged my 4 year old who kept asking him questions about what he was doing. Thank goodness it was a quick simple fix. We will definitely be recommending appliance express to anyone in need!
Mary - Cedar Park, TX
Tyler took care of my dryer noise and did a very efficient job!
title of what?
Aj - Georgetown, TX
James was professional, knowledgeable, and very courteous. I had the same experience with another repairman on a different appliance. Also he was very efficient and repaired the problem very quickly. I didn’t have to wait for parts because he had them on his truck
On time(early),knowledgeable,great “bedside manner”
Rodney - Georgetown, TX
"Pacesetter - Bastrop, TX
Appliance Technician is great!
Theresa - Manchaca, TX
The technician was professional and knowledgeable . He was friendly and easy to talk with and answered all my questions!
Wish he would have been the first technician sent out.
Sue - Wimberley, TX
Kevin was very professional and got to the bottom of the problem. He knows his stuff. I’m just sorry I had to buy a new ice maker for $200 when that wasn’t the problem. But Kevin was not the first technician to come out and diagnose the problem so no fault of his.
Jim - Buda, TX
Great service , very friendly and professional
Great technician. Very polite and knowledgeable about my refrigerator
Karen - Round Rock, TX
Denise - San Marcos, TX
Great work, diagnosed the problem and repaired it quickly
Great service, very knowledgeable & friendly!
Jessica - Austin, TX
Nita - Burnet, TX
We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!
Great service, very knowledgeable technician
Meri - Leander, TX
William - New Braunfels, TX
They were very punctual, professionals, well knowledge on the unit and repaired the unit in 30 minutes. Highly recommend Alliance Express for any repairs you require.
he was good
Jeri - Coupland, TX
he didn't have to do anything but turn the machine on .. i still had to pay for a service charge of $120.00
Virginia - Georgetown, TX
Alvin Is Great!
Martha - Georgetown, TX
Alvin was great, very professional and very personable. My problem hasn't yet been resolved, but not his fault. He worked for a long time, thought it was fixed, not working again this morning. There is an electrical problem not of his making.
Ashlee - Dripping Springs, TX
Alisha - Troy, TX
Much more professional and actually thoroughly checked my dryer to find the problem. Still sucks that it took two appointments over a span of a week to only need lubricant added.
Alisha - Troy, TX
He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Gregory - Cedar Park, TX
Tyler Bare was very nice and very patient with me and my son he fixed my issue and was kind enough to help me with the washer as well he is a great employee
Esther - Georgetown, TX
Teri - Round Rock, TX
Professional, prompt and informed me of the situation.
Roberto - New Braunfels, TX
Thanks for the quick service!
Karen - Kyle, TX
Guys were great and explained all that they were doing.
John - Kingsbury, TX
Got it fixed, showed up on time, and left with area clean
Tangela - Lewisville, TX
Scott was fabulous!
Scotty - Valley Mills, TX
Edwin - Hutto, TX
I just want to give a big thank you to appliance express and the guys that work there. They went out of there way to get my deep freezer fixed in time for my deer meat. Thank y’all again Edwin K
John - Georgetown, TX
Arrived on time and the job work was completed to my satisfaction.
Joan - Leander, TX
Gregory - Harker Heights, TX
Service was great
Ronald - Killeen, TX
Professional & Satisfied Service Experience!
James - Austin, TX
I was very impressed with the expertise and knowledge that Luis (Appliance Express service technician) exhibited during the diagnosis and repair of our refrigerator. He was extremely accurate, time efficient, polite and professional. It was a pleasure working with Luis and the scheduling staff at Appliance Express. Our refrigerator is now working superbly! Thanks again.
Rachel - Cedar Park, TX
Timely. Quick. Lou was friendly and fixed our stove in no time at all!
Kenneth Fincher - Austin, TX
Disappointing service Evidently the service technician did not do a complete and thorough check of the problems with our microwave oven. Within near hours after the service call, the apparatus quit working. While I understand this might happen, I feel that it is appliance express‘s Responsibility to correct this error as soon as possible and without the charge of an additional service call.
Robert - Austin, TX
Andy was quick to assess what was wrong and was quick to fix. Great technician.
Terrible Service Failed to Fix issue!
Steve - Austin, TX
3 times they came out to fix the washer and failed all 3 times. They had no idea what parts would fix it and when they replaced two parts it still didn’t work! We had to buy a new one since they shut us down for over two weeks and still had the same issue.
Madelyn - Austin, TX
Luis was a great tech and explained the issue with my refrigerator that two other techs could not. He was professional and knowledgeable.
Scott - Austin, TX
Harmoney - Jarrell, TX
Joyce - Dripping Springs, TX
Brandon is very knowledgeable and courteous. I just wish they would send the parts with him on the first visit so he doesn't have to come back a second time.
Dee - Liberty Hill, TX
Technician showed up as scheduled and was able to address the problem on the first visit.
Joanna - Austin, TX
Kirsten - Nolanville, TX
He was great, very friendly!! Highly recommend!
DISHWASHER WHIRLPOOL WDF560SAFB2 Arrived on site and inspected dishwasher not drying and long wash time.Confirmed the complaint and and ran diagnostics test mode and found a connection to the heating element wasnt inserted properly.Corrected the issue and unit tested as designed.Customer satisfied Job complete
WASHER WHIRLPOOL MHWC7500YW0 "Arrived on site for washer throwing f6 error code . Unit will not spin in diagnostics . Found motor burned up . Will defiantly need new motor , may need motor control board if motor knocked control out . No water leaks detected at time of service. ; ordrng 1 WPW10192965 (cntrl-elec) and 1 WPW10192987 (motor-drve)"
DISHWASHER KITCHENAID KUDE70FXPA5 arrived on site to test unit for not draining and not finishing wash cycle. Was not to put unit into diagnostics. It would send 124v to fill valve and just shut off. Ran a manual cycle and unit functioned good. Over fill valve tested good, latch tested good. . ; ordrng 1 W10866118 (cntrl-elec)"
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived onsite for the whine cooler not cooling. Replaced compressor and drier.
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to test unit for error code f47. Found right power control board fuse blown. Tried replacing fuse but fuse blew instantly once power was cycled to unit. Spoke with tech line and recommended replacing module. Spoke with CS and recommended replacing module, right rear burner and UI. Module and burner were run without. Ordering UI,. SR#7729154608; ordrng 1 WPW10396615 (UI)"
MICROWAVE WHIRLPOOL WMH32519HW4 Arrived on site and inspected microwave not allowing certain selections.Confirmed the complaint and removed and replaced the control.Reassembled and unit tested as designed.Job complete
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose washer throwing LO FL error and not running normally without errors. Performed diagnostic and found errors - F8E1 valve failure, F0E2 oversuds, F0E5 off balance, F9E1 long drain. Checked valves in test mode and all valves are testing good. Common component with these errors and behavior is pressure sensor. Customer has gotten oversuds code before. Customer is also on a water softener. Replaced pressure sensor and retested. Had customer try a load of towels, which is where they got most of the problems. Ran unit for 10-15 minutes and error did not return. All is working as designed.
OVEN KITCHENAID KOCE500ESS01 Arrived on site and customer stated the unit started working. Ran diagnostics and cleared error codes. Tested multiple times and could not duplicate error. Unit tests good. Job complete
REFRIGERATOR GE GFE29HSDDSS Arrived on site for customer complaint of unit not being cold enough in fresh food section on top and freezing things in deli drawer. Found moisture build up behind evap cover and fan not circulating air.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found unit exhibiting signs of console failure resulting in no oven function. Advised customer on findings. Ordering console and returning with other parts just in case. ; ordrng 1 W11296171 (CONSOLE )
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not powering on. Tested unit. No power to to unit. Upon inspection found that the screw to tie down black wire to block was missing. Used a new screw to tie down black wire to the block. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no cool. Powered unit on slight hissing noise from compressor compartment,pierced low side pressure reading -20 sprayed bubble solution on connections due to hissing noise,found hard bend at cap tube and bubbles forming slightly
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator with inconsistent ice production. Found a mirror and receiver boards for ice been sensor not functioning properly through diagnostics. Both parts will need to be replaced to complete repairs. and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec)
REFRIGERATOR WHIRLPOOL KFCS22EVMS7 "Arrived on site to diagnose refrigerator that had issues closing the freezer door and has not been making ice. Performed diagnostic on unit. Customer had resolve door closing issue, found air leak due to door not being fully closed. Found icemaker is not properly harvesting and overfilling. Customer has already replaced the fill valve. Unit needs a new icemaker due to failure to properly run harvest.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I was to remove and replace the sump/motor assembly. I retested the unit and found error codes F7E1 & F10E2. Cleared the codes and continued with testing. I checked voltage to the motor and found it not getting 120V. I checked the motor at the control and found it to have 10ohms. Tech sheet shows the motor should show 10-12ohms. The motor could be loading down the driver to the control or the driver is opening at the control. Due to the lack of voltage and the motor showing to be good and the error code the vent, I am ordering the main control and CNOTE-2 HR JOB and scheduled return service Will replace the control first then the sump/motor assembly if needed. No water leaks observed during service. ; ordrng 1 CNOTE (2 HR JOB) and 1 W11410066 (MAIN CONTROL)"
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for not cleaning dishes good. Found customer using cold water with unit. Advised customer to purge cold water from sink prior to using unit. Ran diagnostic cycle with no issues found. No current error codes present. Found high drain loop was not present causing water and food from garbage disposal going into unit. Installed high drain loop. No leaks detected. All connections tested checked good. All functions are operating as designed. Job complete.
WASHER WHIRLPOOL CET9000GQ1
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to replace door and nameplate, after replacing, unit tested good."
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for washer dryer combo not showing the right charge amount. I changed the amount to what the customer requested.the unit is working as designed. Job complete.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not heating, upon inspection found the igniter had the wrong connector. Ordering correct igniter. Office to reschedule ; ordrng 1 W11176454 (IGNITER )"
DRYER WHIRLPOOL WED4800BQ0 Arrived onsite for dryer making squealing noise when rotating. Upon inspection I found the unit making a very loud noise consistent with a bad wheel kit. I replaced the wheel kit and belt and tested the unit. The unit sounds normal and is working as designed at this time. Job complete.
OVEN WHIRLPOOL WCG55US6HB "Arrived on site to inspect range for not igniting, upon inspection found the range working correctly, spoke with customer and found the gas had been refilled after calling us. Complete"
DRYER WHIRLPOOL MED6630HW0 Arrived onsite for dryer intermittently not powering on. Upon inspection I found the dryer UI dead. I cycled the power and the unit came on. I was able to put it into diagnostics but it had no stored error codes. I accessed the terminal block and verified voltage coming in was good. The resident stated that they have seen water collecting on the inside of the console. I removed the vent hose and found water standing in the hose. I advised that they will need to have to vents cleaned. I am ordering the console to replace due to the condensation build up on the inside and returning with the main control as well. Console (W11310058) ; ordrng 1 CNOTE (INSPECT CONSOLE IS FULL ASSEMBLY) and 1 W11310058 (console)
OVEN WHIRLPOOL KODE300ESS04 Arrived onsite for the oven broil screw fell out. During inspection found that the broil bracket screw had fallen out. Customer had the screw so put screw back in and tighten it up. Also checked all the other screws as well and they are all tight. Complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to test unit for ice clumping. Found piece of plastic stuck on left hand door gasket causing 1/4 inch gap. Removed plastic piece. Inspected gasket, gasket looks good. Gap in gasket was causing air to escape/enter melting ice together. Job complete."
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site for icemaker not working. I inspected the unit and work area. I found the unit had an accessory drain pump added to it. I found the drain pump coming on and draining and then shutting down after 5 seconds. I bipassed the drain pump and found the unit was operating just fine without the drain pump. He way the drain line is ran through the cabinet this unit needs the drain pump to or properly. I spoke to the customer about the repair needed
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site and replaced dispenser drawer per service pointer, after replacement ran automatic test cycle 12 and didnt find any leaking, job complete."
REFRIGERATOR KENMORE 106.5118911 Arrived onsite for the refrigerator door not closing properly. During testing found that the door was not leveled causing the issue. Leveled the refrigerator door and its closed good. Complete
WASHER MAYTAG A512 Arrived onsite for unit leaking. Upon arrival found hose was damaged.
WASHER WHIRLPOOL WTW8040DW "Arrived on site for washer not responding. I inspected the unit and work area. I found fault codes F5E1 lid latch fault, f2e1 UI stuck. I tried to manually activate the lid lock and it wouldnt lock. I replaced the lid latch, and tested the unit it is now working as designed no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for a refrigerator with the ice maker still not working. Ms stated the unit makes about one batch of ice a day. I tested the ice maker thermistor from the control and it showed the temp below harvest temperature. I found the FC temp at 2 degrees. I ran the harvest test and the ice maker worked as designed. I ran the fill test and found the mold not filling with water but I heard the fill valve energizing. I found a piece of brown masking tape over and partially in the fill tube at the quick disconnect at the bottom of the FC door. I removed the tape, took a pic of the pieces, and ran the fill test again. The mold filled with water. Call complete."
DISHWASHER GE GDT635HSJ2SS Arrived onsite for dishwasher leaking from bottom.
COOKTOP KITCHENAID KCGS356ESS00 Arrived onsite and found unit is operating as designed. Advised customer on design of igniters and on durability. No functionality issues. Customer concerned with change of igniter tip length on the regularly used burners.
REFRIGERATOR WHIRLPOOL WRF954CIHB01 Arrived onsite for water filter popping out of the filter housing when trying to get water from time to time. Tested unit. Unit is working as designed. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to install previously diagnosed parts to resolve RC evap defrost issue. Installed parts and followed steps in SP W11092686F. Installed clamps and toes to secure evap to rear liner, replaced drip pan with new. Used food grade silicon to secure inner cover to liner, and on outer evap cover as well. Replaced thermistor harness and secured thermistor to rear line and secured with zip tie and foil tape in proper location. Installed screws in tabs on evap cover and used another bead of silicon on the top of the cover. All is now working as designed.
RANGE WHIRLPOOL WFG505M0BS3
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to test unit for ice build up on freezer brackets. Did not find any evidence of water dripping from valve, ice maker, and no ice build up on walls or ceiling of freezer but, frozen droplets of ice on left rail and top left freezer bin had about 1/4 inch of ice. Verified ice box fan was operating as designed. ; ordrng 1 W10828418 (gasket) and 1 W10834282 (GASKET) and 1 W10853441 (ICE DOOR gasket) and 1 W11241268 (bracket) and 1 W11241580 (bracket) and 1 w10841140 (adhesive)"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven UI unresponsive. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297709 (console)
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for dishwasher console not working. Upon arrival found unit had F2 E1 error code UI button stuck. Found unit was not properly connected to control and that buttons under UI had some grim. Cleaned and tightened connections the. Tested UI 3 times. UI tested good every time. Job Completed.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven needing previously diagnosed ui control. After installing needed parts I was able to retest unit and connected it to WiFi for future updates. Unit is now functioning as designed. Call complete
WASHER MAYTAG MVWB835DC3 "Arrived on site for washer not responding to commands . Ran diagnostics got 1-1, 2-3 error code . Ordering main control and UI . No water leaks detected at time of service. Call to set return .; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not spinning quietly, upon inspection found the back right wheel scraping, replaced all wheels and pulley. Checked for functions. All functions returned. Complete"
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and inspected refrigerator still not making ice.Temperatures in both compartments were -4 freezer compartment 58 degrees in ff sectionCalled Whirlpool Techline and spoke with LEON SR# 7729241476 Through diagnostics test mode and found the Ice maker thermistor shows OPEN and was advised to replace icemakerIt was also found theres a defective 3- way valve W10865727 affecting the frost pattern in the ff section.
DISHWASHER MAYTAG MDB4949SKZ0 Arrived onsite to replace dented door panel. I replaced the panel and tested the unit. The unit is working as designed at this time and no leaks detected during time of service.
REFRIGERATOR MAYTAG MFI2568AES Arrived onsite for refrigerator ice maker not making ice and not dispensing ice. Upon inspection found ice maker auger out of place. Realigned auger and unit was functioning correctly. The ice maker was turned off and no ice was being made. Turned on ice maker and watched unit cycle through harvest and fill. Unit is functioning properly. No leaks present at this time. Job complete
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher needing new friction sleeves. Upon arrival I found left side door hinge sleeve was broken. Was able to attach a new friction sleeve. Door now functioning as designed call complete.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found sealed system failure in unit. Compressor, filter dryer, and evaporator will need to be replaced to complete repairs. Office will need to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10836706 (evaporator) and 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)"
COOKTOP KITCHENAID KCES556HSS00 "Arrived on site and inspected cooktop and found knob bezels are loose, replaced bezels and they are now secure, job complete."
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site to replace previously diagnosed pump and motor. Found part sent was defective. Advised customer we'd re-order and office to reschedule once eta given (by EB)
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to diagnose icemaker not dispensing ice. Tested unit and you can hear the unit grinding but not dispensing. Found ice was clumped on bottom keeping auger from turning the arm. Broke up ice and retested and unit dispensed. Advised customer that the only other part is the door seal for the ice container door, but it feels fine and I cant verify an air leak from there. Unit seems to just have a slow melt as designed and there isnt anything else to replace. No other work performed. Call complete."
RANGE GE PS920SF3SS Arrived on site to replaced right front element. Replaced element and test unit and unit test good all 3 sizes working as designed. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for no cool. Found unit not defrosting ran diagnostics all test passed,heater powered on,diagnosed unit will need the main contort and ui due to communication issue and causing unit not to run through a normal defrost cycle ; ordrng 1 W11449482 (CONTROL MAIN)"
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site and tested operation. Found console randomly selecting screens and will reset clock and date on its own. Found no errors. Unit will need new control and console to repair. Office to schedule return services ; saved tckt
DISHWASHER KITCHENAID KUDS02FRSS4 "Arrived on site and replaced inlet water valve diagnosed on previous visit, after replacement dishwasher will fill properly and is running correctly. no water leaks from connections at time of service, job complete."
FREEZER WHIRLPOOL WRS315SDHM01 Arrived onsite to replace previously diagnosed parts. Replaced freezer door. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS571CIDW01 Arrived onsite for unit not making ice but the auger motor not working as well. Upon investigation found that the blue wire at the bottom of the unit of the left side door was severed causing the unit to not make any ice or allow the auger motor to work and could not go any further with service. Let customer know of issue. Not other issues at this time. Job complete.
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite and found some pealing paint. Ordering paint to repair. ; ordrng 1 350930 (PAINT)
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for unit running for hours. Test unit and found customer using pro wash and found owi sensor completely dirty and covered with old soap so owi couldnt read the water so it made the unit run for long time. Cleaned owi sensor and test unit and unit test good also found water around 78° so I advised customer to turn faucet on till water gets hot so unit gets hot water job complete.
RANGE WHIRLPOOL WFG515S0JB0 "Arrived on site to inspect range cooktop burners not working. Upon further inspection, the customer advised that the unit was working fine and then it made a weird whistling noise and then stopped working. They said a few days afterwards it was working again. I inspected the gas lines at the regulator and checked for leaks and all checked good. I tested the burners and the two left burners and the front right burner took too long to ignite and the burner heads were charred as if there was a burst of gas/flame under the cap. I removed and replaced the front right, and both left burners heads and retested and all are operating as designed. I tested the oven and it is operating as designed. I recommended that the customer contact the gas company if the issue occurs again. No gas leaks detected during service, job completed."
WASHER GE GFW450SPM1DG "Arrived on site to inspect washer noises. Upon further inspection, the customer had provided a video the unit making a loud screaming noise when in spin cycle. I pulled the unit out and removed the back panel and the customer placed a blanket in the unit and started on a rinse/spin cycle. When the unit began to spin, I could hear the squeaking noise coming from the bearing area of the tub. Once the unit got to max rpms, the unit stopped squeaking, but when it began to slow down, the squeak would come back. I advised the customer of my findingsNo water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher door not closing. Upon inspection found unit needed adjustment at latch to engage strike. Unit closing properly. Tested unit in cycle and drain. Job complete.
OVEN MAYTAG MGR5780BDW Arrived on site to test unit for all burners flame going off when put it on low. Found all burners flame turning off. Adjusted gas to each burner test unit and unit test good job complete.
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer paint coming off of drum. Inspected unit and found paint coming off dryer drum. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher not draining and error code. Tested and inspected unit and found failed drain pump. Removed failed part. Took pictures of pump with broken pieces next to new pump as instructed in service pointer. Installed new drain pump and tested unit. All operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site to test unit for panel not working. Test unit found some buttons not working. Replaced panel test unit and unit test good job complete.
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washer dead . No response from washer . Checked outlet , getting power . Ordering control ,UI, power cord ,filter , 2nd man . No water leaks detected. Call to set return ; ordrng 1 W11316254 (cord-power) and 1 W11316771 (filter)"
DRYER LG DLEX4370W "Arrived on site to diagnose dryer customer smelled a burnin smell from. Tested unit and found drum spinning, but element is not heating. Tested element and element checked good, as did safety devices and thermostats. Unit appears to have a bad control, cannot hear relays for heater clicking. Provided estimate for new control, but bringing thermostat and motor as well. Ordering parts. ; ordrng 1 4681EL1008A (MOTOR) and 1 6931EL3002M (THERMOSTAT)"
WASHER WHIRLPOOL WTW7300DW1 Arrived onsite to install previously diagnosed parts. I replaced the inlet valve and tested the unit. The unit is working as designed at this time and no leaks detected during diagnostics tests.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for unit not making ice. Looked at unit. Found that the ice maker is not working as motor is in locked position. need to return with ice maker. ; ordrng 1 WPW10764668 (ice maker)
WASHER MAYTAG MVW7232HW0 "Arrived on site for washing machine not powering on first try and giving f0e9 unbalanced load error code. Advised customer on user care for sensitivity of buttons. Ran diagnostics and found f0e5 and f0e9 error codes. Ran unbalanced load test cycle and it tested good. Found no mechanical failures, and inspected gear case. Advised customer on user care guide for loading unit and balancing load. Advised customer on soap usage due to customer being on water softener. Unit working as designed. Call complete."
OVEN GE JDP39BW2BB "Arrived on site for customer complaint of broken control panel, found broken control, part WB27K5306
DISHWASHER WHIRLPOOL KUDT03FTSS0 "Arrived on site to inspect dishwasher noises. Upon further inspection,I placed the unit in diagnostics showing no error codes. Continued with testing and when the motor came on, the unit began to make a loud noise. I stopped testing and removed the accumulator assembly and found the inlet cover not seated correctly from the previous repair. I retested the cover and reassembled the unit and tested. Unit operating as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for oven intermittently not igniting the broil element in covert bake. I am able to engage the broil element through broil function but it wont ignite through connect bake. I spoke to techline and they had me inspect the wiring for shorts or breaks. The broil ignitor wire looked worn so I will need to return with that wire and the main control as well as the spark module for the oven. Office to R/S because I couldnt find the ignitor wire in the parts layout and will need to do research to find the part. Ignitor wire (W11198972)Techline gave me SR#7729240075; ordrng 1 W11198972 (harns-wire)
RANGE KITCHENAID KSEG700EBS3
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for no ice. Tested water dispenser passed,diagnosed frozen fill tube,defrosted fill tube ran icemaker through a cycle water filled icemaker.
REFRIGERATOR WHIRLPOOL MFT2776DEM00 "Arrived on site for no cooling fridge . Temps in both compartments is cool but not cold or freezing . Compressor is running but making a chattering noise . Very poor frost pattern . Only compressor covered . Ordering compressor ,service port,UV drier .No water leaks detected.; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10276644 (compressor) and 1 WEIGH3HRS"
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven making a popping noise. During inspection found that the bottom pan had popped out during heating which caused the noise. Put bottom pan back in its place and explained to customer on how the heat caused the pan to expand during heating. After putting pan in its place the oven tested good and heating properly. Complete
COOKTOP IKEA ICI500XB01 Arrived onsite and called tech line to report issue of intermittent having to reinstall pan to continue heating. JJ with tech line advised that no more parts are to be replaced without evidence that a cast iron pan that covers the entire burner is causing a consistent issue. J J Advised that unit is experiencing problems because of the pans being used. #7729239337
WASHER WHIRLPOOL NTW4516FWF3 "Arrived on site and inspected washer not draining.Ran diagnostics test mode and found the unit fill and drain was possibly the reason for the malfunction.Per service pointer W11367903 I cleaned the pressure dome port.Reassembled, Calibrated and unit tested as designed.Job complete"
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to install previously diagnosed parts. Tested unit and found failed RC fan with harness. RC evaporator is completely covered in ice. Instructed customer that we will also need this part as well and gave new quote for parts as $193.27 Customer approved. Ordering needed part. Instructed customer that they will need to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11033168 (harns-wire)
MICROWAVE KENMORE 790.4960331 "Arrived on site to install previous diagnosed part. Found unit will need panel assembly and overlay. Went ahead to install part to see if control panel would respond. Found control and connector will need replaced to. ; ordrng 1 5304440832 (connector) and 1 5304453940 (switch/overlay) and 1 5304475168 (board) and 1 5304493200 (panel assembly ) and 1 5304493202 (overlay)"
OVEN WHIRLPOOL RBS305PDB17 Arrived on site for E2 F3 - Appears on the display and 'locked' engages. Turned off breaker for more than a minute and retested.Tested sensor to ensure it was reading at proper range and it was. Informed customer that it would need another control board.
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for range F9 E0 miswired error code. Upon arrival found unit outlet was miswired. Neutral is hot. Let customer know to see electrician. Job Completed.
WASHER LG WM3570HWA Arrived onsite for washer leaking. Upon inspection found overfill hose detached from unit causing water to leak down across unit. Reattached and secured hose. Tested unit and no leaks present at this time. Unit is functioning properly. Job complete
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site for vent hood not enough suction. Tested and inspected unit and found issues with blower. Removed failed part and replaced with new. Tested unit and found little improvement. Called tech line and spoke with Scott (SR# 7729239081) Made aware of issue and what was found. Was instructed that unit is now operating as designed. And any suction issues would have to be with install. Instructed customer on this. No other repairs are needed at this time.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon arrival found unit had damage between sump and motor allow water to leak through. Replaced and tested. Unit tested good. No signs of leaks during service. Job Completed.
OVEN WHIRLPOOL WFG550S0HB1 Arrived on site for Oven is not igniting/lighting.Tested broiler and bake. Bake lit the first time but did not the second and third try. Broil lit first time and every time after. Replaced faulty igniter to bake element and it lit first or second click every time. Job completed
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for unit not cooling and not making ice. Inspected unit and found evap motor was worn out and not turning fan. Replaced the evap motor and tested operation. Unit is operating as designed. Job completed.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to test unit for oven not heating. Found control board not responding as it should. Replaced control board. Also found igniter not lighting. Replaced igniter, tested unit, unit works good. Job complete."
OVEN KITCHENAID KFGD500ESS03 Arrived on site to test unit for shorted keypad. Test unit and found bad console. Replaced console. Test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHW "Arrived on site and replaced damper from previous visit, job complete"
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for I have the glass window of the oven broken and the light of the oven as wellFound outer door bracket bowing and outer glass barely hanging on. Ordered bulb W1088879, mounting bracket W10883315, bracket W11389703, glass door WPW10535776, nameplate W10481443 and will return with gasket WPW10535778. ; ordrng 1 W10481433 (nameplate) and 1 W10883315 (brkt-mntg) and 1 W10888179 (bulb-light) and 1 W11389703 (BRACKET) and 1 WPW10535776 (glass-door)"
WASHER MAYTAG MHW5630HW1 Arrived onsite for unit not ringing out the clothes enough. Tested unit. Put unit in drain and spin. Checked existing clothes that customer had inside the unit. Checked clothes. Clothes were runged out of water as much as the washer was able to take out with no clothes having dripping water or over dampness. Unit working as designed. No leaks at this time. Job complete
REFRIGERATOR GE GSH25JSDBSS "Arrived on site for no water dispensing. Removed connector at hinge,no flow through line to dispenser diagnosed a frozen line in freezer door,unable to install heater kit due to liner being plastic unit will need a freezer door and trim. Need AUTHO approval ; ordrng 1 WR38X23216 (TRIM) and 1 WR78X11096 (FREEZER DOOR), states that autho needed"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for previously diagnosed parts. Upon arrival replaced freezer light and all other lights in circuit came on correctly. Job Completed.
REFRIGERATOR AMANA 596.755024 Arrived on site to install previously diagnosed sealed system repair parts. Upon arrival and installation of the new parts I was able to recharge the system and verify that there are no leaks and that the system is now functioning 100% as designed I had from the customer to give it at least 24 hours to completely cool the fridge down to the proper temps. Call complete.
BUILT IN COFFEE JENN-AIR JJB6424HL0 Arrived onsite for a coffee maker that will not advance in set up mode. I found the unit stopping in set up mode because the hot water spigot is missing. I explained this to Jill and showed her where the spigot inserts in the machine.
DRYER SAMSUNG DVE45N5300V/A3 "Arrived on site to install previous diagnosed part. Gained access to main control. Removed failed control and installed new. Tested operation, paused unit and found unit stopped running as designed. Powered unit off and unit stoped running as designed. All tested good.
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for ice maker making a noise. I inspected the 7nit and work area. I found the reservoir pump not sensing the water level. I replaced the pump. I tested the unit I could hear a high pitched noise coming from the water valve assembly. I replaced the water valve assembly and tested The unit it is now working as designed. No water leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDT920FADM2 Arrived onsite to install previously diagnosed parts. I replaced the sump and motor. I tested the unit through diagnostics and it is working as designed. No leaks were detected during time or service.
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose washer with issue closing lid. Found lid hinge on left side broken in lid. Unit needs a new lid to resolve. ;
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher making abnormal noises. Upon inspection I found the dishwasher working as designed. I ran a diagnostics test and all functions passed I explained to the customer that the noises are normal for this machines functions. I also explained proper soap usage for the areas water hardness. No leaks were detected during time of service. Job complete.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and replaced harness and evap motor recommended by techline, this did not correct issue. After 2 more techline calls they settled on the HV control board and the source of the problem. Ordering new control SR number is still SR7729214315; ordrng 1 WPW10317076 (cntrl-elec)"
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived onsite to replace both sides of the upper rack tracks. Replaced tracks. Tested unit. Unit test good. No issues at this time. Job complete.Job complete
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for a refrigerator to replace previous diagnosed parts. I change the door bushing and it went all the way down on the existing hinge like it should. I found the hinge covers that I had fixed on one of the previous visits in good condition. I installed the correct screws in the right hinge cover. The doors are level and working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for sealed system repair. I evacuated the system and replaced the compressor and installed a uv dryer and an access valve. I pulled. 30 inch vacuum and it held. I put a measured charge into the system. The unit is cooling down and pressure are at 0 psi on low and 125 psi on high. Job complete.; ordrng 1 W10891057 (coupler)
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and tested operation. Found gear case making a grinding noise in spin cycle. Found gear case has failed and oil has gotten on belt and drive pulley. Unit will need new gear-case, actuator, pulley and belt to repair. Office to schedule return services for a Monday. ; ordrng 1 CNOTE (MONDAY) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEAR CASE)"
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer continuously giving f0e9 error code. Inspected work area and checked suspension on unit which functioned as designed. Checked for oil leak under unit and found none. Put unit into diagnostics and found no stored error codes. Ran test cycle and calibration cycle. Informed customer on user care guide for loading and soap usage. Unit working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for cracked bracket, replaced bracket and glass inserts, no problems found. All water did not work which had changed from previous visit, diagnosed a bad valve, ordering valve. Office to reschedule ; ordrng 1 242252702 (VALVE)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I placed the unit in diagnostics and checked test #56 and found E5 error for the ice maker. The ice box fan was recently replaced. I am ordering the ice maker and will return with all prescreened parts and replace the ice maker and hv control. No,water leaks observed during service.; ordrng 1 W11294907 (icemaker)"
OVEN WHIRLPOOL KOSE500EBS04 Arrived on site to test unit for broiler not working after customer hearing a pop. Test unit and found connector to broiler was melted. Secured new connector to broiler test unit and unit test good job complete.
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit was making a loud screeching noise while operating. I turned the unit in and it was operating as designed. I lifted the top panel and removed the front panel and found a large nail tucked inside the bearing gasket. Removed the debris and also found the roller axles beginning to get gunked up and rollers not rolling very well. I removed and replaced both rollers and tension pulley and cleaned the axles and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
OVEN WHIRLPOOL WOD93EC7AS00 Arrived on site and tested operation. Found lower oven locked and console not responding. Tested safety fuses and found thermal fuse to control has failed. Installed new fuse and tested operation. Unit tests good. Job complete
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace hinge. Replaced right hinge test unit and unit test good job complete.
OVEN SAMSUNG FER300SX Arrived onsite for a range not heating correctly in bake. I found the hidden bake element open. The element needs to be replaced.I replaced the bake element and tested. The unit is working as designed. Call complete.
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived on site to diagnose a range with a burner not operating properly after previous repair. Found incorrect infinite switch installed on unit. Replaced switch with proper part number and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRT318FMDM06 Arrived on site to diagnose a refrigerator with a door gasket that is not operating properly. Found gasket misshaped. Reshaped gasket using applied heat. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for loud noise. Diagnosed noise from compressor compartment,removed cover diagnosed blade hitting condenser fan housing,adjusted housing assembly powered unit on noise no longer present"
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer not heating. Ms stated the dryer is heating but it doesnt get the clothes dry without running multiple cycles. I tested the dryer with it set to high and found the temps cycling between 120-165 degrees with the flex hose removed. With the flex hose connected the temp reached 173 degrees but the temp was dropping very slowly indicating a restriction. I found the roof vent screen clogged with lint and debris causing the issue. I explained this to the customer and referred a vent cleaning company. Call complete.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297709 (console)
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator with light modules out. Upon inspection and a brief conversation with the customer I found the freezer light went out first followed by the RC upper lights. There is a SP# for this so I called techline to report. Techline could not find the AUTHO # in entitlement for the repair so they transferred me over to trade care team. The trade care confirmed the coverage of the repair so I replaced the freezer module. The unit is working as designed at this time. Job complete SR#7729238486.
ICE MACHINE KITCHENAID KUIX505ESS1 (JO) Arrived on site for ice maker not making ice. Inspected unit and found no filter in unit. Put unit into diagnostics mode and found that the valve was letting in water slowly. Water trickling out to slow to produce ice. Installed new valve and unit began working as designed. Call complete.
RANGE JENN-AIR JDRP436HM00 Arrived on site to inspect range for not heating up to set temperature. Inspected unit and found sensor worn out and not engaging during use. Replaced the sensor and unit is now heating properly. Unit is operating as designed. Job completed.
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for arrange that wont heat in the oven. Inspected unit and work area. Went to test voltage at the terminal block and found the L2 connector for the heating elements blown off the terminal block. Will need new terminal block to finalize repair. ; ordrng 1 WPW10245259 (block-term)
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for ice maker not making ice. Found that the motor was not working. Ordered part. Rescheduled with customer. ; ordrng 1 WPW10300024 (icemaker)
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and found water leaking between console and outer door panel. Called tech line and spoke to Austin #7728235098. Verified ambient room temperature and when leak is occurring. Water is pooling in vent and leaking out when door opened. No recommended repair at this time and complaint has been sent to product lead for review.
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer seal coming off. Upon inspection found seal ripped completely from drum. Will need replacement. Ordering rear drum seal. Office to reschedule ; ordrng 1 W10612022 (rear drum seal)
RANGE WHIRLPOOL WFG500M4HS0 Arrived on site for range popping breaker . Found switch harnes pinched and grounded out . Ordering harness . Call to set return . No gas leaks detected at time of service.; ordrng 1 W11225288 (harns-wire)
DISHWASHER JENN-AIR JDB9200CWX3 "Arrived on site for customer complaint of upper rack falling off, found broken left side track, I replaced track, unit tested good."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Job complete
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for unit leaking. Tested unit. Unit is working as designed. Upon further investigation. Found that it was the plumber side of the hose coming from the wall to the unit that was leaking at the valve. Let customer know know of issue. Plumber was onsite to correct issue. No leaks at this time with the unit. Job complete
WASHER WHIRLPOOL WTW5840BW0 "Arrived onsite for a washer not spinning the clothes out. I found F7E5, F7E6, & F0E5 stored error codes. I ran the manual agitate and spin test finding both only starting but stopping immediately. I could hear the actuator trying to find its position but it couldnt. I tested the shifter switch in spin and agitate and the voltage stayed at 5VDC in both settings. I tested continuity on the harness between the control and shifter finding shifter connector Pin-3 to Main Control J16-1 open.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found ice production is good, found ice will not dispense. Accessed dispenser motor and found it is only getting 40 V. There is a brown liquid in the ice box, took pictures, a new motor will be needed and will also bring back control boards to ensure repair on the next visit.; ordrng 1 W10822606 (motor) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for cooling and no ice. Found evaporator incased in ice,ran diagnostics all test passed heater powered on diagnosed unit not running through a self defrost ordering main control,ui and defrost thermistor ; ordrng 1 W11214887 (UI) and 1 W11449482 (CONTROL ) and 1 WPW10384183 (THERMISTOR )"
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and no water came into the unit. I checked the water valve under the sink and found it closed. Turned the water on and retested the unit and it operated as designed. Customer had recently had a filter system installed and the plumber failed to turn the water back on. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB765FC1 Arrived on site for Not Operating or Won't Start - Has Power - Top Load WasherAttempted to place in diagnostics but would not allow it. Removed UI and installed new UI and still would not go into diagnostics. Removed UI and installed original UI and replaced the board. New board also wouldnt allow diagnostics. Installed new UI with new board and still wouldnt allow diagnostics. Removed new UI and kept new board installed. Washer allowed any cycle wash to begin. Customer was fine with washer working as designed and okay with it not allowing diagnostics. Customer secured lid lock latch in the recent past with a flat head screw because lid lock came loose.
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived onsite and replaced door latch to repair unit not staying latched during cycle. All checks good. Advised customer on repair.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for Single Wall Oven Whole unit will not preheat when bake is started unless cook time is input.Tested oven for some diagnosis customer gave and oven would not preheat until timer was set. Removed old control board and installed new control board. Tested preheat and the oven began preheating immediately after pressing start and didnt require the timer be set. Job completed
WASHER GE GTW685BPL0DG Arrived onsite for the washer shaking during a spin cycle. During testing found no issues at this time. Ran a quick wash and the washer spun the clothes just fine. But did find that the tub ring was broken and the damper shocks were a little worn. Will need to replace tub ring and damper shocks on next visit. Ordering parts and office to schedule ; ordrng 1 WH44X24150 (tub cover)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install previously diagnosed switch and crisper drawer. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for wall oven combo with unresponsive UI and light in oven not switching on/off. Put unit in diagnostic mode and found no stored error codes. Found the light button on UI was showing light on/off but not actually functioning. Was able to get into tools and settings to turn light on/off from there. Ordering control panel. Office to reschedule. ; ordrng 1 W11297728 (CONTROL PANEL)
REFRIGERATOR KENMORE 106.577127 "Arrived on site to install previously diagnosed parts. Gained access to diffuser and uninstalled old one. Installed and tested new diffuser, functioning as designed. Found no water leaks during service. Call complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for ice maker not making full things of ice. Found upon arrival unit was overflowing and was not used often. Ice maker is running as designed. Let customer know it was only overflow causing the issues.
RANGE JENN-AIR JDS9860AAP "Arrived on site and installed new harness. Tested operation and found blower still not working. Blower not getting voltage from relay board. Will need downdraft relay board and motor to repair due to short in harness has damaged components. Office to,schedule return services ; ordrng 1 71002035 (RELAY BOARD) and 1 AUTHO (AUTHO) and 1 WPW10201322 (motor-blwr)"
REFRIGERATOR JENN-AIR JCD2389DTB Arrived on site and inspected unit for leaks. Customer stated the unit leaked even with the water off. Found drain pan cracked on front left corner due to the plastic pan has become brittle. Part shows to be unavailable. Office to schedule return services if part is located. Repair would require 2 techs ; ordrng 1 2MAN (2 MAN) and 1 61004095 (drain pan)
WASHER SAMSUNG WA56H9000AP/A2 Arrived on site for a washer that would not stop feeling. Upon arrival I ran multiple tests on the unit but cannot verify that the washer was not turning off properly. After further speaking with the customer and try to pinpoint the issue I found that they were having a plumbing issue prior to the washer goofing up with the sink that is located in the same room as the washer in the mudroom. Around the same time as when they notice of the washer started having issues constantly feeling. What I found that there is a pressure related issue to the hot side water valve and this point the customer wishes to get that issue resolved before continuing with any repairs to the washer.
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite to test unit for unit not making ice, test unit found wire harness corrosion. Also found water valve worn out and not allowing proper water flow. Replaced both wire harness and valve. Unit now operating as designed. Job completed."
COOKTOP WHIRLPOOL WFE505W0JZ0 Arrived onsite to install the main harness. Found unit power cord compromised at block. Will need power cord to repair. ; ordrng 1 4PRONGPOWERCORD
DRYER MAYTAG MEDC300XW0 "Arrived on site and to install previously ordered parts.Removed and replaced the timer, repair kit, motor and blower wheel.Reassembled and unit tested as designed.Job complete.Customer satisfied"
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to diagnose a washing machine that will not lock. Found failed lock latch assembly. Replaced latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator thats not making ice intermittently. Inspected unit and work area. Customer advised that their unit makes one batch of ice every now and again but mainly is not making ice. Ran test number 56 and found the icemaker motor had lost position. Ran unit through the hardest test and found the unit turning the motor but not completing the cycle. Ran the unit through several tests on the door switches and the misters and found all within range. Ordering icemaker and Office will need to contact Customer about reschedule date due to out of stock parts.; ordrng 1 W11294907 (icemaker)
COOKTOP WHIRLPOOL KFGU766VSS02 Arrived on site to replace previously ordered parts for cooktop. Inspected unit and found electrode loose in burner assembly causing it to sit too far away from burner head. Orifice holder for center burner will need to be replaced to complete repairs as it includes new igniter assembly. Office will need to set return appointment due to part availability.; ordrng 1 W10617290 (holder-orf)
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site and inspected freezer section with massive frost.Found the previous technician did not align the door on the right side , which was causing the massive buildup.I disassembled the freezer section and allowed the customer to clean all the frosting off.Reassembled the door the CORRECT way, now unit seals properly.Customer satisfied.No leaks detected at time of service.Job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for a refrigerator thats not cooling in either refrigerator or freezer sections. Inspected unit and work area. Does the temperature is in both compartments and found both sitting around 76 and 74°F. Tested compressor and found compressor hot to touch and running. Took amp draw on the compressor and found the amp draw sitting at .712 A. Unit will need sealed system repair for for repair. Ordering compressor, dye dryer, and coupler in office will need to reschedule return date due to long distance parts. Please schedule for two hours. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube)"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previously ordered parts.Removed and replaced both the ice maker and ice box fan.Reassembled and unit tested as designed
DISHWASHER GE GSD4000R15BB Arrived on site for a dishwasher thats leaving white residue on their dishes. Inspected unit and work area. Found calcium and soap deposits inside the inner tub causing this issue. Advise customer he can run several cleaners through the tub to removed deposits. The unit is working like it should and does not have any functional failures with the unit. Unit is working as designed. Call complete.
ICE MACHINE WHIRLPOOL GI15NDXXS0 Arrived on site to replace cutter grid for ice machine. Replaced grid and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer not draining or spinning.REN diagnostics and found several error codes.Disassembled and found coins underneath the wash plate, not allowing the washplate to rotate properly.Removed the obstructions and unit tested as designed.Job complete"