Great professional service
Dana - Austin, TX
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Gary - Georgetown, TX
Great job. Punctual, polite, efficient.
lenny - Georgetown, TX
Jonathan is awesome.
Carol - Austin, TX
Scott is extremely professional and is an excellent service agent. Thank you!
Duwayne - Georgetown, TX
Lou the tech was great.
Karen - Georgetown, TX
Although Tommy was professional, there were mistakes made that made getting my oven fixed take two months. After the initial visit, I was told there were three parts needed to fix my oven. Then one of those was backordered for over a month. Once that part finally came in, a new appointment was set-up, another morning I had to take off work. And then during that appointment, the part that was brought (the element) was the wrong one - so we had to wait until a new one came from Dallas and reschedule the appointment. The next week's appointment was met and the right parts were brought, but then he discovered that the control panel, which we had waited over a month for, was not needed because mine was fine and he had not tested it correctly in the first place. I was not charged for the part, but my oven did not work for all that time. Not really a win. I appreciated that the appointments were made with my schedule and I was notified before each one, but the inefficiencies seemed to be with the parts and identifying what needed to be repaired.
Casey - Austin, TX
Friendly, helpful and efficient
Great guy, super helpful and awesome service
Cathryn - Austin, TX
Stove top Parts Replaced
Donna - Buda, TX
Leo did a fine job of replacing all the stove top parts, including the securing again the metal top to the counter. We are both hoping all will go well with my Amana stove top. Thank you.
Heather - Austin, TX
Appliance Express was so easy to deal with. Scheduling was a breeze and our service technician was soooo nice! Thanks!
Joel - Georgetown, TX
Audra - Waco, TX
Scott - Austin, TX
Cook Top Inquiery
Bill - San Marcos, TX
We thought our new Kitchen Aid cook top needed the gas regulated. Appliance Express service rep explained several things about our new cook top and let us know that there wasn't a problem with the gas. He left us feeling very comfortable that our cook top was function properly and we are not much more knowledgeable on how to use our new cook top.
Job well done. Excellent Service.
Joselito - Pflugerville, TX
Diane - Austin, TX
Wow! Not only was the team right on time and extremely courteous, they had already considered what the problem might be and brought the right parts. Sure enough, after running diagnostics they determined it WAS what they expected, and quickly offered me a quote to repair. I accepted and they were done in record time, plus offered me advice on care and warranty of my appliance. I will definitely call again for any and all future appliance repair needs!
Efficient and effective
Josh - Waco, TX
Took care of our problem quickly and accurately
Brian - Austin, TX
We used Appliance Express for a repair covered by warranty and the service was excellent.
Steve - Santa Clara, TX
Had two appointments to get my dishwasher fixed. First was to identify where the leak was coming from. The tech actually showed before the two hour window I was given. When does that happen? The tech even offered to look at any other appliances I was having issues with. The second appointment was for the repair. Showed up with the correct part and had it installed quickly. Great service.
Prompt and friendly
Christina - Round Rock, TX
Very efficient and thorough
Charlene - Austin, TX
Jenny - Leander, TX
Thorough and professional.
Joe - Georgetown, TX
Quick yet thorough service. Explained what was checked.
Ebenezer - Pflugerville, TX
The representative came on time.He fixed the appliances perfectly. Good job scott ,you are the best!
Ralph - Copperas Cove, TX
Service provider was in and out in less than 30 minutes
Jorge - Austin, TX
Tyler was precise on his troubleshooting, swift on action. No waste of time in unneeded or unrelated work.
Paul - Blanco, TX
Phyllis - Bastrop, TX
Great service, punctual, friendly, and professional
Dianne - Leander, TX
Cliff called me on his way to my home. He was courteous, professional, knowledgeable and was able to fix my washing machine in a short amount of time.
Very Professional and Knowledgeable
David - Cedar Creek, TX
"Its not what I had expected, but its what I had hoped for".
John - Georgetown, TX
I have found that today's consumer usually does not expect to receive great customer service. That's how I approached my initial contact with Appliance Express after the first company I contacted could not provide me a service arrival window between 8am to 6 pm. Three hours with AE, and they came right in the middle of that window!! Professional and friendly - a great confidence builder. Next time, they will be my first and only call.
Fast and effective
George - Fischer, TX
repair replacement part
Louise - Blanco, TX
Ice Maker repair
Chad - Georgetown, TX
Great service - Thomas Lott did an amazing job troubleshooting the issue , it was resolved very quickly and I would recommend him .
adjust doors and adjustment on handles
Daniel - Cedar Park, TX
great service, very knowledgeable
John - Horseshoe Bay, TX
It was a very good experience
Yes & No
Stephanie - Austin, TX
The machine is working fine on our first load after Robert's departure. I was satisfied with the work, but my husband was not. He found that the vent was not sufficiently resecured and said air was blowing back into the room instead of venting. My husband spent time reconnecting the vent to the machine and the wall, retaping it shut again. We realize we have a very tight space for our machine, but would have appreciated more of an effort to reconnect the flex, since it's difficult to get behind the machine again once it's set in place.
Keith - Austin, TX
Paul has stayed on top of the problems this refrigerator has been having and worked to get them resolved. Thanks Keith
Jun - Austin, TX
Gets job done fast. No additional question asked
Kade - Marion, TX
Highly recommend, one of the few companies to arrive on time and be good at their job.
Tolly - Killeen, TX
Process was precise and problem taken care of
Early and Efficient
Marjorie - Round Rock, TX
Appliance Express took it upon themselves to contact me and let me know that they had an earlier opening than my scheduled appointment. The technician was very professional and did a great job. I greatly appreciated having my dishwasher fixed earlier than expected.
Great service and service provider!!!!!
Michael - Austin, TX
Nothing but good things to say! We loved Robert and his professional, knowledgeable service on our dryer. Thank you!!!
terrific, professional service by tyler
Edward - Austin, TX
Paul - West Lake Hills, TX
Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.
Easy warranty work
Christi - Burnet, TX
Appliance Express is always easy to work with. James the technician is great and does excellent work.
Catherine - Burnet, TX
Al is a phenomenal asset to your company!!!
Olivia Ann - Pflugerville, TX
Al was punctual, knowledgeable and tactful- he did not make me feel stupid for the questions I asked.
Pat - Georgetown, TX
He went above and beyond to repair dishwasher same day despite being given wrong part.
Sandi - Austin, TX
Prompt, courteous, and fixed the problem!
David - Leander, TX
The technician really went out of his way to research and fix the problem.
Ankur - Austin, TX
Timely and efficient
Jim - Georgetown, TX
Leigh - Austin, TX
Yusuf - Austin, TX
The service was very professional and my burner issue was fixed
Customer Service Was Great
Cody - New Braunfels, TX
Kristin - Cedar Park, TX
Margaret - Austin, TX
Awesome service. Scott was great.
Amy - Austin, TX
Excellent service, very knowledgeable, very timely
Tina - New Braunfels, TX
Kevin arrived early and was able to fix the problem. Thank you!
Nha - Pflugerville, TX
Billie - Austin, TX
We really appreciate the exceptional service from Lou. We had no doubt he would resolve the issue with our freezer. He has a great personality.
Very polite great service
Melody - Georgetown, TX
James - Austin, TX
Andy Barr with Appliance Express made the service call on our Kitchen Aid refrigerator ice maker after Premier Repair was unable to fix it. Andy went through a thorough diagnostic and determined that the problem was with the heater on the water filler hose. He made the necessary repair and got us back up and running in no time. THANK YOU ANDY!!
Paul - Cedar Park, TX
Friendly, clean, great service, got the job done quickly!
Mary - McGregor, TX
Great service tech
Danny - Temple, TX
Handled quickly and knowledgeable
Awesome handy work
Brittany - New Braunfels, TX
Elizabeth - Austin, TX
It was easy to schedule my appointment online. I received an email with a service time window and then another email with an adjusted service time window. The repairmen called when they were on their way. The guys were friendly and professional; they explained what was wrong with my dryer and how they would repair it. They even suggested I contact my HOA about a vent cleaning. I did so and the HOA took care of it for me.
Mrs - Harker Heights, TX
Very pleased with.the service.
Marilee - Georgetown, TX
On Time and Quickly Repaired
David - Austin, TX
Tyler was excellent--appreciate the help
Roberto - Belton, TX
Eric - Austin, TX
Appliance Express service was personable and thorough. Highly recommended.
Great service, pleasant person with clear explanation & teaching skills on a new oven.
Pam - Austin, TX
Outstanding work, very friendly and knowlegeble
Jose - Austin, TX
This guys are extremely busy all the time scheduling wise, but they are always on time and friendly.
Jan - Leander, TX
Excellent and professional
Alfred - Killeen, TX
Carol - Austin, TX
Kaye - Dripping Springs, TX
George - Killeen, TX
It was a very friendly and informative experience
George - Killeen, TX
It was a very friendly and informative experience.
Mario - Austin, TX
Lou arrived at the house just in time. He looked at the fridge and replaced the defective part. He also tighten the loose screws for the refrigerator handles which I think above and beyond.
Roxana - Leander, TX
The service did not resolve my problem
Ray - Georgetown, TX
I was told the problem could not be fixed. I am not convinced that is correct.
Jan - Leander, TX
Lou was excellent and very professional.
Matt - Cedar Park, TX
Experienced and knowledgeable service.
explained things well
Jacqueline - Round Rock, TX
Easy to talk with and gave us helpful tips on the future care of our ice maker which we really appreciated
Lou is awesome
Chris - Leander, TX
Journeyman - Pflugerville, TX
Richard - Austin, TX
Drew - Round Rock, TX
Great service once again!
Edward - Elgin, TX
Prompt & professional... & very friendly. Explained everything.
Timely & Efficient
Akhokem - Austin, TX
James - Manor, TX
Fast and friendly
finally, I hope
Charles - Burnet, TX
I have been able to use the machine once because my wife is in the hospital. It work fine, no problems yet
Great Service- Knowledgeable Technicians
George - Austin, TX
Brandon is an extremely courteous, professional and knowledgeable technician. He diagnosed the problem quickly and installed the motor/fan. He is an asset to your company. The only concern, since this Whirlpool Wine cooler is 3 years old, I was under the impression that the parts were covered by the 5 year manufactures warranty. I know labor is not included. Unfortunately I have had two less than stellar experiences with the newer Whirlpool/KitchenAid products. It appears their quality has diminished.
Glenn - Georgetown, TX
It took them two trips due to not having the right part with them. Tommy was great and they had the refrigerator freezer fixed in no time. I would recommend them
Randy - Cedar Park, TX
Did great job
Amy - Kyle, TX
Linda - Austin, TX
Very knowledgeable and excellent service
Excellent work by technician
Lauren - Austin, TX
The technician worked fast and got to the root cause of my dishwasher's leakage. He fixed it and now I'm up-and-running again. Very happy with this service.
Provided much useful information in addition to excellent service
Jackie - Leander, TX
Called in advance, arrived on time, solved the problem, and provided invaluable information regarding care of appliance which should prevent future problems..
Rosa - Austin, TX
Great experience, on time, professional and very knowledgeable
Camille - Driftwood, TX
Paul - Georgetown, TX
Isaac - Hutto, TX
Great experience. Paul was so freshly and extremely knowledgeable.
Choate - Buda, TX
Richard - Austin, TX
Brandon arrived early on a Saturday He quickly identified the issues and compleyed the needed corrective action just as quickly.
Hector - Harker Heights, TX
Did a good job
Great service, "Yes"!
Jose - Harker Heights, TX
Very knowledgeable and polite. Excellent representative.
Joe - Austin, TX
Larry - Georgetown, TX
Laura - West Lake Hills, TX
Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!
Anna - Austin, TX
Augustina - West Lake Hills, TX
I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.
Lou was amazing!
Chelsea - Cedar Park, TX
Very happy with our fridge service. Lou went above and behind and was incredibly friendly. He even tightened our fridge door after that had come uneven during our move. Will happily call on him again for any issues.
Great service from a great Service Tech.
Sally - Georgetown, TX
Tommy was prompt, letting me know that he was on his way, and he completed the service quickly. He even swept up the dust under my refrigerator!
The service was very good he took the time to give us Suggestions of how to better maintain the washing machine
Fast and easy
Robert was fast, easy and friendly to talk to. He didn't hesitate to answer any other questions I had.
Got the job done.
Andren - Liberty Hill, TX
This was the second time a diff tech had to come to do the repair. It seems the second time was the trick.
Needed condenser for a 2 month old appliance
Maryellen - Austin, TX
Took 2 weeks to get the parts Not a good turn around on appliance and hard on food storage Service was good when it was done
Rick - Hutto, TX
These gentlemen took extra time to educate us in how our dishwasher works. They were awesome!
Nicolette - Dripping Springs, TX
Robert arrived exactly when he was being expected. I was not there but I sent some trusted friends to be there during his repair time. Robert found the problem , which was a piece of glass that had wedged through the filter and had stopped the pumo from draining the water . I was very pleased he could solve the problem so efficiently.
John - Dripping Springs, TX
Robert was fabulous!’n
Dishwasher still doesn't drain.
Alfred - Pflugerville, TX
2d visit from appliance express, dishwasher is still not right. Why can't they order the parts and actually fox the problem?
Lucille - Killeen, TX
Al was very courteous and professional at all times! Took time to explain to me what he was doing.
Michael - Canyon Lake, TX
He did a wonderful job and was timely and polite
Christine - Austin, TX
Teresa - Georgetown, TX
Tech was very knowledgeable and provided great customer service
Great tech's that service
Ronald - Lakeway, TX
We had 3 IKEA appliances that all need minor repairs but were still under warranty and Andy quickly identified the problems and order the parts. We had 2 fixed that day and the 3rd one back to perfect in a week. This is the second time we've used Appliance Express and def would recommend.
Honest and friendly service
Cherrywood Customer - Austin, TX
Other repair companies had refused to look at my range, but Appliance Express was willing to look at the appliance to see if the issue could be addressed. Joseph fixed the issue with ease and offered useful advice on keeping the range in good shape. He was friendly and helpful throughout the experience. I am very grateful for his insight.
Quick and easy
Lyka - Hutto, TX
Came in at expected time and fixed the issue with our dishwasher quickly. Left us number to contact if there’s any new issues.
Dishwasher Needed Repair
Jim - Georgetown, TX
Lou is knowledgeable on the equipment and very adept in his work. He had a quick reference of repair histories of Kitchenaid and said the replacement parts could be covered by Warranty. Good attitude and very friendly.
Karen - Liberty Hill, TX
Jonathon was great. I have all new whirlpool appliances in my kitchen. Jonathon took the time to help me become more familiar with my appliances. Very helpful !
Great service, great guy!
Jaime - Austin, TX
He did a great job explaining what was happening, and fixing the problem.
John - Canyon Lake, TX
Great, Great service.
Sidney - The Hills, TX
I have already referred them to a friend. Those 2 young men were so knowledgeable and nice. Give them a raise!!!!!!
Great, efficient service.
Danielle - Austin, TX
Fixing broken parts covers under Warrenty
Lee - Pflugerville, TX
Being in irrigator I'm very familiar with what it takes to satisfy my customers and to properly repair a system. The tech that came to my house was no frills and straight to the point. I truly appreciated that as I was not interested in a long conversation or an education from head to toe on my refrigerator. He came in, fixed the issue, repaired something that may not have been under warranty and explained what he did. Cut-and-dry the way service should be. Not too much, not too little.
Great, Fast Service!
Matthew - Jarrell, TX
Al was a very respectful, knowledgable service technician! I definately will recommend Al, and Appliance Express, to anyone who needs appliance servicing! Thanks again!!
Kevin - cooktop not heating
Heather - Gonzales, TX
Kevin was prompt and did an outstanding job fixing and relaying the problem with the burner. He double checked that everything was working and cleaned up nicely. I would recommend Appliance Express and Kevin!
very prompt and great service
Tim - Austin, TX
Very Professional Appliance Repair Service
Robert1956 - Georgetown, TX
We had our high-end KitchenAid repaired by Appliance Express and they were awesome ! Lou the service technician came on schedule and did an stellar job of diagnosing our issue and was able to install and test the replacement burner controls in time for us to cook dinner ! their customer service person was also really helpful !! Can't say enough about their excellent service.
Jesse - Pflugerville, TX
TAMARA - Georgetown, TX
Great company. You got call backs and great customer service!!!
Louis - Cedar Park, TX
Appliance (refrigerator repair)
Buene - Cedar Park, TX
The repairman was professional and fixed the problem. The phone calls and the pictures I sent in advance prepared him for the problem. They required a lot of information before he come to fix the frig
Terrific Service and Education
Steve - New Braunfels, TX
Kevin spent time educating me about the problem and the best way to consistently resolve it.
Jack - Cedar Park, TX
Great service. Great communication
he kept us informed of his estimated arrival time.
Mark - Austin, TX
Dawn - Johnson City, TX
Brandon came out and took care of our oven. He was professional, courteous and got us taken care of!
James - Austin, TX
Great service. Alan wonderfully. Thanks for helping me with my problem.
Linda - Austin, TX
Jean - Manchaca, TX
Technicians came on time as promised. Found the problem and completed the repair.
Went Above and Beyond Expectations!
Nicole - Leander, TX
We had him come to fix the door deliverymen were unable to reinstall and he came and did a complete workup of the fridge doors. He not only fixed what we originally noticed as being incorrect from our deliverymen (for the brand new fridge) but he was also able to fix a drawer that was never properly installed (we had no clue!) and give us some tips for the longevity of our fridge as well as heads up when we should call again should particular issues arise. With the influx of workers etc in our new home, we were extremely impressed with Lou and his knowledge, efficiency, and kindness to walk us through a few things as well. Well done!
Fixed refrigerator door
Tom - Austin, TX
Luis was on time, efficient, and personable. He had the job done in just minutes. This fridge has been a problem since the beginning and it looks like he fixed it.
Tom - Marble Falls, TX
James C and his assistant know what they were doing. Broke down my fridge and got the fan installed in under an hour. Fridge works great. They also put all the food back in the fridge.
Nice guy, took care of business
Casey - Liberty Hill, TX
Oleg - Austin, TX
owner of the condo
Amoy - Austin, TX
Wesley called 20mins before and was very timely!! He said that everything is now ready to go.. haven't washed yet but don't expect any issues!! Thank you!!
Gary - Spicewood, TX
My oven had performance issues related to technology, not hardware. Donna was able to truly diagnose the unusual problem quickly. Her training was obvious as the problem wasn’t typical and required brainpower (Donna’s) to resolve. Unfortunately the first service call by an unknown technician was a no show hence my average rating for convenience.
Ivan - Georgetown, TX
Kathryn - Bee Cave, TX
nice demeanor, knows his stuff
Paul - Buchanan Dam, TX
Steven - Austin, TX
Appliance Express did a really good job. My technician was great, and did an excellent job fixing my Whirlpool oven.
Excellent customer service
Mike - Austin, TX
Joe is very attentive to his customers, this is my second experience with this tech and both twice my family and I are very satisfied.
Friendly, fast and informative
Benjamin - Austin, TX
Friendly, fast and informative!
Proficient, Professional, and Personable
Debra - Austin, TX
Professional and personable. I very much appreciated his technical knowledge.
Reen - Georgetown, TX
Builder input refrigerator. It is a lemon. Does not seal correctly, frost builds up & ruins Vegs/Fruit. Service Guy wanted to chat about dogs, muffins in my freezer, etc. 4th appt and the dang thing is still a piece of crap. No I am not happy when a repair person comes out for a lemon of a refrigerator. He wanted me to be thrilled that he arrived. It’s about a crappy appliance, not a wonderful visit from service tech - geez. Get your priorities straight. Wish there was another company to use for Whirlpool.
Beware of their service tactics!
Dustin - Driftwood, TX
It would have been nice to have the person I called tell me to flip the breaker on the outside of the house before charging me $150 to take 5 minutes and do it himself when he got there. Seems like they were just out to collect money rather than try to help their clients. Won’t be using them again
saved our fridge
Steven - Austin, TX
Wes was fantastic. Strong communciator. Easy to work with. He gave us options and was very efficient with his work.
Repair of Kitchen Aid Dishwasher
Bruce - Austin, TX
Lou did a great job! He had the problem nailed in a matter of minutes, had the part on the truck, replaced it, tested it and done. He also answered a bunch of questions I had so I got an education out of the deal as well. You've done a great job for us in the past and we'll be using you again. I might also add that I've recommended you to several friends and they've been very happy with the service you' ve provided. Tell Lou thanks again for us ... Bruce Fullerton PS: Kristin called to say there was an opening a day before our service call was scheduled which we took. She's a real asset to your business!
Damon - Georgetown, TX
Lou was very thorough. He waited to make sure problem was completely fixed to my satisfaction before leaving.
Randall - Austin, TX
Tech called to tell me when he would arrive, was on time, fixed it quickly
Stanley - Austin, TX
The person who came to repair a broken button on my dishwasher came on time was polite and quick. But after he left I found the door to the dishwasher made an awful cracking sound when you closed it. I called about this issue and they sent out the original repair guy and his supervisor a few days later. I was not there on the second visit, but my wife was. The guy who originally fixed the button denied he did anything to the door. Lucky my wife saw him with the door off and called him out on this. Evidently the door had a screw come off . The repair tried to say he didn't do anything to the door but my wife disappointed that the repair guy tried to weasel out of his mistake, He was messing with the wrong person. My wife is no pushover and they fixed it right. No charge.
I think this service man finally fixed the problem
Debra - Austin, TX
I have had several issues with this appliance over the last 3 years. I have more faith with this repair person and have high hopes that the issue is fixed.
Cliff was awesome!
Amanda - Elgin, TX
Susie - Wimberley, TX
Good Job, James
Russell - Burnet, TX
Appreciate your cleanliness (booties). You quickly found the problem and showed me the burnt/fused switch after replacement.
Everyone from your company I have ever had any contact with has been outstanding, thank you!
Bruno - Austin, TX
Nicole - Pflugerville, TX
Great All Around
Cody - Round Rock, TX
Kevin - Austin, TX
On time - Friendly - Knowledgeable
Kevin - Austin, TX
Warranty Work, exceptional explanation, and work ethic.
Todd - New Braunfels, TX
I would recommend Kevin Bell for appliance repair to anyone.
Pace - Hutto, TX
All handled on line or with text. Easy communication. Showed up on time. Polite when I say them in person.
Anna - Killeen, TX
Great customer service!
Stephen - Round Rock, TX
Johnathan did an excellent job checking out our new oven. He is very knowledgable and gave us some great tips when using the oven. I would definitely recommend them for any appliance services.
Awesome service very professional
Aaron - Cedar Park, TX
Lou was fantastic!
Great service very courteous everything went great.
Larry - Horseshoe Bay, TX
Great repairman Wes!
Lynn - Austin, TX
Wes was brilliant, careful, and deft in repairing our KitchenAid oven and range.
Beverly - The Hills, TX
Super satisfactory service.
Louise - Manor, TX
Delightful technician. Very thorough.
Quick and thorough visit.
Melody - Lakeway, TX
The scheduler was very sweet and helpful, and the technician was very thorough and fixed everything very quickly, and with no problems. All in all, a very good experience.
Art - San Marcos, TX
Great job. Fixed the dishwasher
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit having electric smell, found failed control panel, also bring main control. ; ordrng 1 W10864141 (panl-cntrl)"
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer that would not start a cycle. Inspected unit and work area. Tested unit unit begin turn on. Please do an in-service diagnostics and found an F8 E1 (low/no fill). Customer advised hey may have been over filling the unit. Ran unit through an auto cycle and unit ran as designed. Had customer start a cycle and found the customer over filling towels into the unit. Went over customer care guide and load sizes. Unit ran through the agitation and kept filling with water due to heavy load. Unit eventually stopped filling and ran as designed. Call complete.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found broken glass in drain pump assembly. Removed glass and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor, evaporator, heat exchanger, & pan heater. I installed a UV drier and a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.75 oz’s of R134A. I tested the unit and it is working as designed. Call complete."
REFRIGERATOR LG LFX25960ST "Arrived on site for no ice and water. Tested dispenser no water,no power to icemaker,removed ginger cover,disconnected harness found broken terminal in harness on liner side
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave oven combination with a microwave that will not always start. Tested all parts and components and found no failures with unit at this time. Advised homeowner on electrostatic panel operation. Job is complete and no repairs are needed.
MICROWAVE WHIRLPOOL WOC54EC0AS05 Arrived on site to install new control panel for microwave oven combination. Installed new panel and tested unit. Found all is functioning properly at this time.
RANGE WHIRLPOOL G7CG3665XS00 Arrived on site to replace manifold. Replaced manifold test unit and unit test good no leaks present at this time.
DISHWASHER GE GDT695SSJ2SS "Arrived on site to inspect dishwasher no functions. Upon further inspection, I found the unit operating as customer had unplugged unit and it reset. I placed unit in diagnostics and tested voltage to element and got 121V. I checked element and got 17ohms and unit operated as designed in diagnostics. I contacted ge techline and spoke to Charlie and advised of my findings. Charlie advised that there is a service pointer on this issue and to replace the element and both nuts and to order a Software Update Module WD98R2327901 and afternoon updating the software to send the module to ge.No water leaks observed during service, job completed."
WASHER GE GTWM4250D1WS "Arrived to install previously ordered shocks. Replaced and tested properly
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site for customer complaint of gas leak, found leak at regulator and manifold.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge and install parts for bad ice production replaced icebox fan and gasket per last tech, control board was unable to be accessed due to bent casters on both sides that another company installed. Customer must remove fridge from spot if further board work is needed. Checked all functions of icebox and gasket and found no issues. Motor for ice maker tested good.Complete"
REFRIGERATOR JENN-AIR JS48SEDBDA "Arrived on site for no cool. Found no lights and unit not powering on. Removed control cover,voltage entering unit,power to power supply and to main control,no power exiting control or power supply found burned traces on compressor control. Diagnosed unit will need a new main control,power supply and compressor control,need AUTHO approval; ordrng 1 12002799 (COMPRESSOR CONTROL) and 1 WP67001360 (POWER SUPPLY) and 1 WP67006853 (MAIN CONTROL)"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and inspected refrigerator and found freezer temperature is 14 degrees, fresh food is 47 degrees. Customer has freezer set on 1 and fresh food set on 3. Normal setting for both would be 4 set step 7 and step 8 to 9 maximum.
ICE MACHINE WHIRLPOOL GI1500XHS9 "Arrived on site to install a new water valve per service pointer 4317422. I gained access to the water valve and installed the new one. I tested the unit and unit operated as designed. I spoke with customer about how the install instruction for this u it state it need to have an open air drain for the unit to drain properly, otherwise you will have have a thumping suction noise. No water leaks detected. Job complete."
COOKTOP WHIRLPOOL RC8536XTW2 Arrived on site for unit sparking after previous repair . Found wire connector had fail causing wire to contact another wire shortening new switch . Tested burners all are working and heating properly . . Job complete .
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for customer complaint of gas leak, found leak at regulator and manifold.
RANGE JENN-AIR JDRP436WP03 "Arrived on site to test unit for touchpad not working. Found touchpad not responding, replaced ui and control test unit and unit test good job complete."
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site and inspected dishwasher and found saved error codes 6/4, 6/3 again. Tested float switch and it is correct, ran diagnostic cycle and it completed properly. Dishwasher installation area does not meet the height minimum and dishwasher is leaning forward. Reported to techline, system was down and couldn’t get an SR number."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found unit operating as designed save some noise and vibration concerns. Used pads to address concerns. All checks good.
OVEN KITCHENAID KEBS207BSS00 "Arrived on site for oven having no power. I inspected the unit and work area. I pulled the unit from the cabinet and inspected the fuse, and Both thermal fuses all checked good. I turned the breaker on and checked power to the unit. I am showing 121v o L2 to Neutral, and showing nothing from L1 to neutral, see so quick pic. According to the wiring diagram L1 supplies power to the control, and the control and UI are showing no power. I spoke with customer about the unit and explained they will have to have an electrician check the breaker, or the wiring in the wall, because the unit is not getting proper power. I reinstalled the unit how the customer wanted
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to replace parts ordered by previous tech. Reply the diffuser. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR MAYTAG MTB2156FEW Arrived to install previously ordered parts. Replace cap and dev and cooling properly
REFRIGERATOR WHIRLPOOL KBFN506EPA01 Arrived on site and tested operation. Found left 3 lights and lower right light out. Found loose connection on middle left module. Secure wire into connector and found all lights now functioning properly. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed harness and heating element. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Ordering needed part. Office to schedule return trip. Customer is calling whirlpool to get coverage. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10857624 (heater)
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and tested unit in Ana auto test. Unit worked as designed and heater kicked on at the end. Call complete.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for control not responding . Ran diagnostics got several UI failurer codes . Replaced control tested ,all checked normal . Job complete ."
REFRIGERATOR KITCHENAID KFIS25XVMS2 Arrived on site and tested operation. Found condenser fan not running but compressor is running. Installed new condenser fan motor and tested operation n found full frost pattern on evaporator and unit cooling properly. Instructed customer that the unit may take up to 24 hours to reach proper temps. Job complete
COOKTOP KITCHENAID KCGD506GSS00 Arrived on site to replaced valves and tubings. Replaced parts test unit and unit test good job complete. No leaks present at this time.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site and tested operation. Found fresh food and freezer at 45 degrees. Compressor very hot. Unit has failed compressor and will need sealed system repair. Office to schedule return services for 2 hours; ordrng 1 CNOTE (2 HR SS) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
WASHER MAYTAG MVWB300WQ1 "Arrived on site to inspect washer for issues completing cycle with a lid error, checked for error codes and found only lid error codes, replaced lid and tested all functions, no problems found.Complete"
RANGE KITCHENAID KFDC558JSS00 "Arrived on site to inspect door for dent, upon inspection saw the small rounded dent on door, replaced outer glass and frame, checked for issues and damage, no problems found. Complete"
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for a refrigerator to replace possible sealed system components. I found the charge in the system a little low and signs of a leak around the Lokring fitting on the drier. I recovered the refrigerant and installed a UV drier and added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with R134A and tested the unit. The unit had a good frost pattern and is working as designed. The unit had been moved to apartment 923 and was not connected to a water supply. Call complete.
DISHWASHER KITCHENAID WDT790SLYM3 Arrived on site and tested operation found unit working as designed upon further inspection I found that the dispenser assembly has failed causing soap to just run out continuously. Unit will need new dispenser assembly to repair.
DRYER SAMSUNG DV395ETPASU/A1 Arrived on site and inspected for lint build up found vent clogged with lint. Removed what I could from unit. And advised customer to have a vent cleaning company come out and clean the vent leading to the outside. Job complete
REFRIGERATOR WHIRLPOOL WRS311SDHB00 "Arrived on site to inspect fridge for leaking issues, upon inspection of video of leak and testing found the magnet on the inlet valve not closing, replaced valve and retested. No leaks found during ice maker fill aNd dispensing. Complete"
OVEN WHIRLPOOL WFG361LVS3 Arrived on job for complaints of no bake. Found that items in storage drawer causing a short in igniter operation. Removed extra items and oven now working properly.
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer not powering on. Tested system found that the control panel was bad. Ordering control W11378949. ; ordrng 1 W11378949 (CNTRL-ELEC)
REFRIGERATOR WHIRLPOOL WRF535SMBM Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker is leaking water into the ice container. Replaced ice maker and tested good and no leaks detected. Complete
FREEZER WHIRLPOOL EVL201NXRQ00 Arrived on site to install previously diagnosed parts to resolve condensation building on back of unit. Removed old permagum from around opening for harness in back of unit. Installed and created new permagum seal around wiring harness. Could no longer feel any cold air escaping. All is working as designed. Call complete.
VENTHOOD WHIRLPOOL WVW53UC0FS2 Arrived on site to install previous diagnosed part. I gained access to the led driver and replaced new. I reassembled the unit and tested operations. U it lights up and the fan comes on like it should. Job complete
REFRIGERATOR WHIRLPOOL GD5RVAXVY05 Arrived outside for the refrigerator that won’t dispense ice. Inspected unit and work area. Found ice frozen and container frosted in frozen together. Removed clumped ice and placed fresh ice in there to dispense. Found unit still would not turn. Removed ice bin and found shaft stripped. Replaced shaft and tested unit. Unit is working as designed. Complete complete.
REFRIGERATOR WHIRLPOOL GARF30FDGB00 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed the caster brackets, casters, and front foot pedal. Call complete."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to install previously ordered racks. Replaced racks and tested properly
WASHER MAYTAG PAV3300AWW "Arrived on site to diagnose washer that was no longer spinning. Performed diagnostic and found motor was running, but not turning transmission. Found failed transmission.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived onsite to replace previous diagnosed parts. Replaced parts, tested system. Everything works as designed. No water leaks at time of service. Job complete"
DRYER LG DLEX800V Arrived on job for complaints of thumping noise. Found two of the front rollers damaged. After replacement test operation all functions working properly.
DRYER WHIRLPOOL WED5620HW1 Arrived to inspect front load dryer display issues.Confirmed the complaint and found the display defective. Removed and replaced the control panel.Reassembled and unit tested as designed.Job complete
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to install previously diagnosed parts for microwave that was not heating. Installed new control and retested. Unit is still not heating. Lights and turntable are good, but with no heat. Need to order cavity and mag thermostats. Also need AUTHO from AHS. Office to reschedule based on AUTHO approval from AHS. ; ordrng 1 AUTHO (AUTHO) and 1 W10141630 (thrmst-fix) and 1 WP4375079 (thrmst-fix)"
DRYER WHIRLPOOL WGD8120HC "Arrived on site and found customer is experiencing check lint screen showing on display, set dryer into a diagnostic cycle and did not find any saved errors. Spoke with tech line check vent is just a reminder. 7727818267"
MICROWAVE WHIRLPOOL WMH31017HB3 "Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I found the light bulb out of the socket. I turned the power off to the unit and placed the light the unit and turned the power back on. The light came on as soon as power was cycled. I attempted to turn the light off at the control panel and it failed. Cycled power and removed and replaced the main control and cycled power back on and retested. Unit is operating as designed. Job completed."
MICROWAVE KITCHENAID KHMS2040WSS1 Arrived on site to install previously diagnosed control to resolve unit not running after interlocks replaced. Installed new control and retested. Unit is now running and heating as designed.
WASHER WHIRLPOOL CET9000GQ0 "Arrived on site to install previously diagnosed and ordered part. Due to the unit drive belt shredding, I replaced the belt and tested the unit. It operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived onsite for the refrigerator ice maker not working properly. During testing found that the the fill tube is frozen .When customer calls back to set up service ice maker fill tube will need to be replaced. Complete
REFRIGERATOR GLADIATOR GARF30FDGB00 "Arrived on site for no cool. Unit not powering on,control not sending power to compressor or fans,diagnosed a defective control,installed a new control,powered unit on compressor and fans powered on"
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found this door is creaking opening and closing. Leveled refrigerator and creaking has stopped. Job complete
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer tub leaning to left and front . Found left front bracket had broken causing the lean . Replaced suspension . Also during calibration test and diagnostics no hot water from supply valve is entering unit . Advised customer on hot water . No water leaks detected at time of service . Job complete .
RANGE MAYTAG MGR8850DS2 Arrived onsite for range leaking gas. Tested they system for a gas leaks couldn’t detect one. Tightened the connections on the gas valve and advised the customer to calla gas company to come out and check.
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived on site for no cool. Removed deli drawer found drip pan warped,found traces of dye on evaporator diagnosed unit will need a new evaporator,drip pan,uv drier,access valve and possibly compressor. Need AUTHO for sealed system labor and parts; ordrng 1 212643 (SEALER) and 1 NEED2HRS and 1 NEEDAUTHOFORSEALEDSYSTEMLABORANDPARTS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10276644 (COMPRESSOR) and 1 W10836964 (DRIP PAN) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV) and 1 WPW10277799 (HARNESS), states that autho needed"
REFRIGERATOR WHIRLPOOL ISF25D2XBM01 "Arrived on site to diagnose refrigerator not making ice and no lighting in refrigerator. Performed diagnostic on both compartments. Found that bale arm for icemaker was not plugged into its socket, and the socket was turned to the off position. Plugged bale arm in and turned icemaker on. Unit filled and cycled immediately. Found hat in RC the light module to be internally shorted. Replaced light module and retested. All is working as designed now. Call complete."
WASHER MAYTAG MVWB765FW3 "Arrived onsite and found unit valves failed. Replaced valve, all checks good. Unit is now operating as designed."
WASHER WHIRLPOOL WFW72HEDW0 "Arrived onsite to replace parts ordered by previous tech. Replaced parts. Parts did not resolve issue. Informed customer of the issue.No issues issues at this time. Job complete"
WASHER MAYTAG MHW6630HC0 Arrived to install previously ordered parts. Replaced dispenser and tested properly
REFRIGERATOR KITCHENAID KSSC48QMS00 "Arrived on site for customer complaint of unit leaking, found leak coming from water lines and fitting. Need 2 man to pull out and remove door to access water lines ; ordrng 1 2209709 (fitting) and 1 2252393 (tube-water) and 1 2257420 (WATER LINE) and 1 CNOTE (2 MAN) and 1 CNOTE (OFFICE TO RESCHEDULE )"
DRYER MAYTAG MED5630HC0 "Arrived on site and found the dryer is starting to rattle again, previous attempt with sound pads did not include the front left corner directly under the motor mount discussed in service pointer W11378591A. Also added seal kit to fan shroud cover discussed in service counter. After correction dryer is now quiet, job complete"
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for customer complaint of refrigerator section not cooling, found unit had defrost issue. I was unable to access diagnostic mode, I replaced control box, tested heating circuit, unit tested good"
WASHER WHIRLPOOL WFW8500SR01 "Arrived on site for washer flashing f20 code . Ran diagnostics and found poor water flow . Removed supply hose off valve and found screen full of sand . Recommended replacing inlet valve .. ; saved tckt"
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for customer complaint of unit not dispensing water and not making ice, found a kink in the water line, I removed the kink and added tape to prevent kinking, unit tested good."
RANGE WHIRLPOOL WFG320M0BS3 "Rived on site and found both left burners I’m not showing any flame on the lowest setting, adjusted both left valves per customer. Both left burners are now on to the amount the customer prefers and are working properly, job complete."
RANGE WHIRLPOOL WFE320M0JS0 Arrived on job to replace damaged panel. After replacement test operation all functions working properly.
WASHER BOSCH WFMC3301UC/03 Arrived onsite and replaced door boot due to large tear. Advised customer on repair. All checks good. Unit is now operating as designed.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics found tube disconnected from pump to dispenser,reconnected tube to dispenser,tested pump working. Recommended to customer to install new water line to unit to allow unit to be pulled out from enclosure and to install longer and flexible drain tube to prevent tubing from kinking"
DRYER WHIRLPOOL WED4800BQ1 Arrived onsite and tested operation found unit dead. Checked voltage and found proper voltage. Gained access to fuse in back found that it had failed. Installed new fuse tested operation found unit working properly as designed. Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed ice door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Advised customer to keep close eye on unit to be safe.
DISHWASHER MAYTAG MDB4709AWB1 Arrived onsite and replaced spinner arms and drain pump unit is now cleaning well and draining.
DISHWASHER WHIRLPOOL WDP370PAHB0 Arrived onsite for unit not draining. Unit had standing water inside unit. Was able to find food stuck in side drain hole from pump and motor. Used vacuum to suck out the food and water clogging the drain motor. Re tested the unit. Unit test good. Was draining properly. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer making a noise. I inspected the unit and work area. I found gear case oil all over the bottom of the u it. I started to disassemble the unit to replace the gear case when I found the motor full of oil, along with the Cam and belt. I will have to order a new Motor W11283592, Belt W11239857 to complete the repair. I am returning with the cam, and gear case to replace also. I also ordering CNOTE for authorization..; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11239857 (belt) and 1 W11283592 (motor-drve)"
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived to inspect temperature issues in the refrigerator section.Used my temperature sensor and got 33 degrees in the refrigerator compartment, while customers meter was reading 22 degrees.I called whirlpool tech line and spoke with LEON @ Whirlpool Tech Line same SR#7727153553
FREEZER WHIRLPOOL WRS315SDHZ02 Arrived on site to install new door for refrigerator. Install door that was sent to customer from manufacturer. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived onsite for unit not cleaning dishes properly. Tested unit. Found food stuck in spray arms and overload in unit. Removed stuck food from spray arm. Tested unit. Unit test good. No leaks at this time. Job complete.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not washing only works when it wants to. Took off the back of the unit. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker leaking. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Removed compressor, Installed new uv drier, access valve and compressor. Pressurized system and checked for leaks, found d none. Vacuumed system and charged with 5.5 oz R134A. Job complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replaced motor harness and board. Replaced all parts test unit and unit still not working correctly. Checked power coming in and found unit getting 101-102 volts. Advised customer to call electrician. Called techline and techline agreed we need 120voltd job complete. 7727819659
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to install previously diagnosed and ordered part. Due to the pantry drawer right endcap being broken, I removed and replaced the endcap and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on site and installed new thermistor. Unit tests good. Job complete
RANGE WHIRLPOOL WFE320M0JS0 Arrived on job to replace damaged panel. After replacement test operation all functions working properly.
DRYER MAYTAG MEDC215EW1 Arrived to inspect dryer not drying on the first attempt.Found all functions of the unit work properly.Customer just moved in and will have the ventilation system cleaned.Job complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not washing. He. I arrived the customer stated the unit is working now. I checked fault codes in the unit and found none. I put the unit through a test cycle and the unit operated as designed. I spoke with customer about the float switch, and the units operation. No water leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site and tested operation. Found start device tripping and co press or not running. Tested with new start device and found compressor locked up. Unit will need new compressor, drier and stub to repair. Office to schedule return services for 2 hours sealed system repair. ; ordrng 1 CNOTE (2 HR SS) and 1 W10913906 (coupler) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
REFRIGERATOR FRIGIDAIRE PHS66EJSB0 "Arrived on site and replaced all parts and refrigerator will now get crushed ice. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site . Replaced fill cute . IM aid harvesting and filling properly. Evap and ice bin functioning properly. No water leaks detected at time of service . Job complete
OVEN WHIRLPOOL WFE320M0ES2 Right on site for oven that was not able to close properly. Inspected unit and work area. Found failed left hinge bent. Replaced hinge and tested unit. Unit is opening and closing as it should. Call complete.
DRYER MAYTAG MEDC465HW "Arrived on site for long dry times . Used vent test ,found air flow restriction . Instructed customer to have vent cleaned to outside . Job complete ."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher no operations. Upon arrival customer informed that it comes on but does not spray water. Tested and inspected unit and found water supply shut off. Turned on water supply and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
DRYER WHIRLPOOL CEM2745FQ0 Arrived onsite for the dryer not heating. During testing found that the heating element is no good. Replaced element and dryer tested good. Complete
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Customer asked if she could put clothes in it to test it. Did so and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator not cooling correctly, icing up, the lights not working correctly, and hearing a motor noise. I found the unit at temp in both compartments when I arrived with the ice bin full of ice. All the lights were working as designed. After talking with me it was determined with a video the noise had been coming from the FC fan hitting ice. Ms also stated the bottom of the FC had been building up with ice and water. I found where the drain tube had been leaking from being restricted. I cleared the drain tube. I checked the thermistors and ran a short defrost and the thermistors checked good and it completed the short defrost and worked as designed.
WASHER MAYTAG MVWB765FW0 Arrived on site for washer dripping water into tub. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No charge to customer as it is in warranty from prior repair. No water leaks present at time of service.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for dishwasher rack issues. Tested and inspected unit and found failed tracks and adjusters. Attempted to remove dishwasher to remove and replace tracks. On doing so found water supply hose is not long enough to put unit out with out disconnecting. Shut off water supply and attempted to disconnect water hose, on doing so found water supply still feeding water to dishwasher. Also found one of the adjusters broken in bag. Will need to order part and customer will need to have plumber fix water supply issues. Office to schedule return trip after customer has issue fixed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 WPW10546503 (adjuster)s"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed parts. Placing it in a normal wash cycle and unit began to wash. Placed unit in service diagnostics and did not find any error codes. Customer advised that the unit would not fill or start at all. Ran unit again through a 1 hour wash cycle and the unit started and washed. Replaced racks and unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL DU850SWPB3 Arrived on site and found motor was failing . Replaced sump and motor . Tested unit all checks normal . No water leaks detected at time of service . Job complete .
MICROWAVE GE PEB7226SF1SS "Arrived on site to inspect microwave for arking, upon inspection found the mag arking and hitting metal plate in cavity, will need 2 hours due to mounting. Office to reschedule ; ordrng 1 2HOUR (2HOUR) and 1 WB24X21031 (TOD )"
REFRIGERATOR AMANA AFI2538AEQ3 Arrived on site to diagnose a refrigerator that is not producing ice. Found valve seeping and freezing fill line. Valve will need to be replaced to complete repairs.; ordrng 1 67006322 (water inlet valve)
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Arrived onsite for the for frost build in the freezer section. During testing found that the freezer is slightly bowed out. Took pictures.Causing the door gasket to not seal properly. Tried using heat to get the gasket to seal but unsuccessful. Ordering the freezer door. ; ordrng 1 LW10918659 (dor-fip)
DISHWASHER LG LDF7774ST Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the water guide assembly and tested the unit. The 1E error popped back up and the tub drained. I found the water level correct about the time the error appears and the main pump never try’s to run. The sump assembly will need to be replaced. Ordering Parts Authorization & AJH72949004 SUMP ASSEMBLY.; ordrng 1 AJH72949004 (SUMP ASSEMBLY) and 1 AUTHORIZATION (PARTS AUTHORIZATION )
REFRIGERATOR AMANA BR22TW "Arrived to inspect unit freezing items in RF. Found damper spring stuck open, corded and tests good.
WASHER MAYTAG MHW5500FW1 Arrived on site for controls not responsive. Ran diagnostics and found stuck / non responsive key pad . Replaced UI . Also customer informed me that the door is sagging and sometimes will not close. Will need AUTHO and hinge and bushings .no water leaks detected at time of service. Please call to set return .; ordrng 1 W10839743 (bracket) and 4 WPW10208398 (cap)s and 1 WPW10208415 (door hinge)
COOKTOP JENN-AIR JGCP548HL00 Arrived on site for customer complaint of orifice being busted off inside of burner head when plumber went to install the new LP conversion kit. Ordering orifice holder and another conversion kit; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11337063 (Orifice holder) and 1 W11428599 (CONVERSION KIT )
CAR NISSAN n/a
REFRIGERATOR WHIRLPOOL WRF555SDHW02 Arrived on site and tested operation. Found ice chute door stuck open. Reset door and cleared ice build up in ice container. Tested operation and found unit working properly. Job complete
WASHER WHIRLPOOL WFW7590FW0 "Arrived on site and found noise customer is experiencing is drain pump running. Drain pump is operating normally , job complete"
ICE MACHINE KITCHENAID KUIC18PNXS3 Arrived on site to install parts previous tech diagnosed. Installed a new water valve and pump tested water valve and pump working.
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer not drying. Tested system found that electrode sensor is bad. Ordering sensor WP3387223.. ; ordrng 1 WP3387223 (electrode)
OVEN KITCHENAID KEBS278DBL9 "Arrived on site to diagnose oven that was not heating in the top oven, but good on bottom. Performed diagnostic and temp checks. Found neither element on top oven were working. Unit would lock and turn fans on, but not power elements. Advised customer I’d need to remove the unit from the cavity to check TOD and wiring to determine if it’s the safety cutoff or a bad control.
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site for customer complaint of lights not working in both compartments, found module in freezer had failed, I replaced module, unit tested good. Called techline for same part replaced multiple times. SR# 7727808488"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and tested operation found unit working properly as designed. No water leaks. Customer also stated unit hasn’t leaked water in 3 days. They had just ran a wash cycle before arriving. I gained access to internals and checked all seals and gaskets. Checked all water connections and made sure everything was tight and secure. Ran quick cycle and inspected for water leaks and everything checked. No water leaks at time of repair. Job complete.
VENTHOOD WHIRLPOOL UXT5230BDS1 "Arrived on site to inspect venthood lights not working. Upon further inspection, I found the installed and sitting on the cooktop (photo). Also found several scratches on the underside panels (photos). I tested the blower and it operated as designed. I tested the lights and they failed to come on. I found that the bulbs were missing. I removed and replaced both light assemblies and tested. Unit is operating as designed. Builder arrived and I showed him the scratches. He advised that he knew about them. Job completed."
REFRIGERATOR KITCHENAID KSSS48QMX01 Arrived on job to replace fitting. After examining repair needed will require removing door to gain access. Two man job. ; saved tckt
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area He informed me that the issue started with his freezer and his freezer was losing temperature before his refrigerator. He mentioned he never saw any frost on the back cover that Wesley told him about. I checked the unit and the unit was not cooling. Removed back panel and found sealed system work has been done prior. Checked pressures and found unit at -25 psi on the low side and 105 psi on the high side. Spoke to CS and he advised me to bump the unit with a little extra refrigerant to see if pressures would go up and indicate a leak. When I did, pressures got up to -15 psi and 150 but maxed out and would not go any higher. Was advised to order Orion board and sealed system parts. We will attempt to replace the Orion board first to see if pressures change to normal and verify pressures remained stable. Ordering sealed system parts and Orion board and office will need
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite for unit not responding to the touch. Tested unit. Found response to be really slow. Could not perform fix. Need Request 2 man. Rescheduled with customer ; ordrng 1 REQUEST (2MAN)
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived onsite for the microwave handle melted. During inspection found that the handle is slightly damaged. Also found that the microwave is sitting really close to the stove. Need to replace door assembly. Complete"
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to install previous diagnosed part. I found the new door panel was warped, and will have to order a new one.; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door)"
DRYER MAYTAG MGD6630HC0 "Arrived onsite for a dryer not drying the clothes correctly. The customer stated the issue is erratic. Mr also stated he has set the unit on time dry, started the cycle, and 10 minutes later the unit shuts off and says it’s done. I tested the inlet and outlet thermistors from the control and they were both in range. I tested the dryer temperature and found it correct and the dryer venting properly. I checked for stored error codes and found none. I ran the auto diagnostics test and at the end of step 8 when the door is opened it displays 999 and then displays pass. I called techline and spoke with Rich SR# 7727808433.
REFRIGERATOR LG LSXS26326S Arrived onsite for a refrigerator to replace the right door. I found the new door that was received worse than the last door received. The new door had 5 small dents in it. The door will need to be ordered again. Ordering ADC74646304 RIGHT DOOR. Office will need to RS.; ordrng 1 ADC74646304 (RIGHT DOOR)
DISHWASHER GE GLD6760N00SS Arrived on site for dishwasher that won’t select any options or start a cycle. Inspected unit and work area. Tested voltage and found proper voltage going to the control. Did not have a keypad assembly so I replaced the control and tested unit. Unit was displaying correctly but would not start or change selection still. Ordering keypad assembly and office will need authorization for parts and will need to research the part due to keypad assembly being out of stock. Wants part is found if extended warranty company approves for service please contact customer to reschedule.; ordrng 1 WD34X11109 (escutcheon keypad as)
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern diagnosed leak in system unit will need an evaporator and uv drier
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit not responding well to touch. Tested unit. Found that UI panel was bad. Replaced both control board and UI panel. Tested unit. Unit test good. Also found that heating vent duct was crushed. Let maintenance know of issue before using unit. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite to put on parts ordered by previous tech. Noticed that front left roller was broken. Ordered front left roller. Also couldn’t duplicate noise that the customer was having issue with. Still going to return with previous parts ordered. Request 2 man. Rescheduled with customer ; ordrng 1 REQUEST (2MAN) and 1 WP2179826 (rivet) and 1 WPW10304660 (roller-cab)
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site and inspected refrigerator and found freezer light and fresh food ceiling lights are out. Attempted to remove freezer light and wires are foamed into liner. Attempted to remove harness and it broke, wires are not visible in the foam. Reported to techline,
REFRIGERATOR WHIRLPOOL ET8CHMXKB05 Arrived onsite to replace heating clip to unit. Replaced heating clip. Also let customer know to let unit thaw for 24hrs because drain hole still had frozen over ice. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for customer complaint of unit not making ice and ice build up on evaporator, following service pointer W11033419D, ordering control, evap cover. ; ordrng 1 CNOTE (2 HOUR JOB) and 1 W10687090 (cntrl-elec) and 1 W10875099 (cover-evap)"
WASHER WHIRLPOOL WFW8620HW2 Arrived on site for washer that was leaking from the valve. Inspected unit and work area. Customer advised that the installers had notified her that the hot water valve was leaking and had mentioned that when installers left the pedestal was not seated correctly. Adjusted pedestal to fit unit and replaced hot water valve due to installers over tightening and cracking the valve where the water connection line fits. Tested unit and unit is working as designed. Call complete.
OVEN KITCHENAID KEBC107KSS04 "Arrived on site to diagnose oven that was throwing a PF error and recycling at times during cooking. Performed diagnostic and temp checks. Temps are showing as normal with minimal deviation, and I was not able to get the PF error to repeat. Customer said it almost happens when using broil. I tested using self clean as well, and unit will not lock. Can hear and see lock moving, but won’t latch, will also not throw error. Found 0 saved errors for unit which shouldn’t be the case with power failures and latches that won’t lock or unlock. Failure appears to be in the control
DISHWASHER KITCHENAID KDTE104DSS1 "Arrived on site for customer complaint of control lock being on, I instructed customer on how to remove control lock and tested unit. Everything tested good.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for cooling complaint in fresh food. Diagnosed fresh food evaporator not defrosting evaporator incased in ice,defrosted evaporator replaced thermistor and fan scroll,ran diagnostics checked air flow good,changed defrost setting to basic."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for a refrigerator not cooling. I found the compressor defective. I replaced the compressor and installed a UV drier. I installed a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and found it working as designed. Call complete.
REFRIGERATOR THERMADOR T36BT920NS/07 "Arrived on site and found water droppers hanging from fresh food ceiling, lowered evaporator cover and found it is frosted over. will order a control board. Per recommendation; ordrng 1 12026747 (CONTROL) and 1 LMONLY"
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of unit not cooling properly, found defrost issues. I replaced UI control, main control, and wire harness. Unit tested good."
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for a refrigerator with a stuck water filter. I found the hook on the housing broken not allowing the customer to remove the filter. I replaced the housing and installed the customers filter. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived to inspect lighting issues.Found lights to be defective.Removed and replaced the lights.Reassembled and unit lit up as designed.All water lines were dry at the time of service.Job complete
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site for ice maker making high pitched whine . Found recirculating pump is running dry . Ran diagnostics . Unit is not getting water . Replaced smart valve .. After,replacing valve found pump and water level sensor failing . Also found wire harness connectors completely corroded out , will need harnes as well . .; ordrng 1 WP2310092 (harns-pump)"
ICE MACHINE WHIRLPOOL KUIX535HPS Arrived onsite and tested operation found unit working properly as designed. Put it into diagnostics and checked for errors codes found no error codes. Unit tested good no water leaks at time of service. Job complete.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for water leaking. Per service pointer W11329116C replaced evaporator secured thermistor to correct location on suction line using a zip tie,installed updated control. Ran diagnostics changed defrost setting to basic. Repair covered under AUTHO S27311 2xL"
REFRIGERATOR KITCHENAID LFX25960SW Arrived on job for complaints of refrigerator not running. Found when plugged in the ice door flaps continuously. Inspection of control revealed shorted control. Replaced control and unit powered on properly.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the evaporator fan motor and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR LG LMX25964ST/00 "Arrived on job for complaints of not cooling. Found no frost pattern, compressor running and hot but condenser line not. Amp draw less than 2 and if I unplugged refrigerator and back in compressor starts not over loading. Ordering process tube, evaporator ,dryer and compressor. SStech needed; ordrng 1 4J00977P (TUBE) and 1 5421JJ1003S (EVAPORATOR ) and 1 5851JA2007E (DRYER ) and 1 TCA36411702 (COMPRESSOR )"
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site for food freezing in fresh food and no ice. Found air migrating around bin,tested control,found control defective flapping while opening and closing,found icemaker not running through a forced cycle. Need AUTHO for cover kit,control and icemaker; ordrng 1 NEEDAUTHO and 1 W10295078 (COVER KIY) and 1 WPW10127427 (CONTROL) and 1 WPW10190981 (ICEMAKER), states that autho needed"
WASHER LG WT1001CW "Arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged. Plugged unit in and placed in diagnostics. Unit operated as designed but failed to drain the water from the tub. Using my wet vacuum, I removed the water from the unit and inspected the drain pump and found a large amount of debris in the pump/impeller area. Removed the debris and retested and drain pump continued to fail. I am ordering the drain pump with CNOTE-AUTHORIZATION and CNOTE-PLACE ON CANCELLATION LIST and scheduled return serviceWill return with screened control, but only need authorization on drain pump at this time. No water leaks observed during service and unit left unplugged. ; ordrng 1 5859EA1004F (DRAIN PUMP) and 1 CNOTE (AUTHORIZATION )"
RANGE WHIRLPOOL WFG320M0BW2 Arrived onsite to replace burner head and cap. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect ice maker not working.Ran diagnostics test mode and found an E5 error bad thermistor.All other ice maker functions worked.Removed and replaced the ice maker. Customer told to wait 24 hours for healthy ice.All water lines were dry at the time of service.Job complete
DRYER FRIGIDAIRE LEQ2152EE0 "Arrived on sit for dryer face moving when opened. I inspected the unit and work area. I found the bolts holding the face in, have come lose and stripped. I replaced the screws and tighten the unit down. The face no longer moves. Job complete."
REFRIGERATOR MAYTAG M1TXEGMYW01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker is making ice, but it leaking the FC section as ice has built up on the back wall. I removed and replaced the ice maker and using my jumper wire, I jumped the IM from points T-H and the IM operated as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFE320M0ES2 "Arrived to inspect cracked cooktop.Verified the damage, called office and spoke with MS.Received approval to replace the cracked cooktop.Replaced it and unit tested as designed.Job complete"
DISHWASHER WHIRLPOOL WDF550SAHB "Arrived onsite to replace parts. Vent, vent, washer and clamps. Replaced parts. Tested unit. Did not fix issue. Called Techline. Suggested pressure switch to be replaced. Got SR#772813928. Office to reschedule. ; ordrng 1 REQUEST (2HR) and 1 W11226502 (switch-wl)"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for no cool. Powered unit on,ice ball on inlet to evaporator,no frost on diagnosed leak at evaporator,ordering a new compressor,evaporator and uv drier. 2 hrs ; ordrng 1 2HRS and 1 W10836706 (EVAPORATOR ) and 1 W10913906 (ACCESS VALVE) and 1 WPE10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR)"
ICE MACHINE KITCHENAID KUID508HPS00 Arrived onsite and tested operation found unit working properly. Upon further inspection found calcium build up on ice trey up top causing ice to snag up and melt. Cleaned build off and tested operation and found unit working properly as designed. Job complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of upper rack falling. Found adjuster wheel broken. Installed adjuster kit. After replacement test operation rack movement good.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived to install install cover. Replaced and tested properly
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site to inspect icemaker, upon inspection found the fill valve not shutting off when water hit the sensor, ordering sensor and rescheduled.Please place on cancellations ; ordrng 1 WPW10548509 (WATER LEVEL SENSOR )"