"Arrived on site for washer starting to make a loud noise and then didnt spin. Clothes were wet. Found f3e1, f1e1, f9e1. At control. Drain pump reading 21.7 ohms. No signs of oil under washer. Reset for thurs am. ; ordrng 1 W11603810 (Control) and 1 W11652038 (Lower harness)"

"Arrived onsite for unit making noise and needing tub replacement. On arrival reinspected unit. Found that noise was coming from rotor stator assembly, not the tub. Tub was delivered to apartment complex staff, left onsite as it was not needed. Replaced rotor and stator assembly. Tested and unit is now functioning properly. Job complete."

"Arrived onsite for unit not agitating. Customer informed me that with small loads , unit fills to the top with water. Tested a load and unit filled to max level. Ran diagnostics and found no stored error codes. Control not reading level. Pressure hose is clear. Replaced board. Tested and unit is functioning properly. Job complete"

Arrived onsite to inspect refrigerator no producing ice. Upon further inspection I checked the temperature I. The refrigerator and the temperature is measuring 1 degree in the FC and 37 in the RC. Upon arrival the ice maker was in the off position. I switched the ice maker on and observed it operating without issues. The unit is operating as designed. No parts needed. No water leaks observed during service.

Arrived on site for dryer not turning on. Checked supply voltage and voltage was good. Checked voltage to control unit had sufficient power. Found UI was receiving power but not turning on. Replaced UI and tested. Unit is now running designed. Job completed. Used part number w11316915

"Arrived on site to inspect ice machine not producing ice. Upon further inspection, I placed the machine into diagnostics and observed no error codes. I tested the fill and observed the water greatly restricted. I removed the filter and the water began to flow normally. I finished tested the rest of the components and found no issues with any other operation. The unit will need a new filter. I advised the customer of my findings. No water leaks observed during service. Customer will get a new filter. Job complete."

Arrived onsite for unit not cooling properly. On arrival found unit evaporator cover frozen over. Unit has been experiencing the same issue since July 2024. Heating circuit components and controls have been replaced multiple times over. Today in diagnostics found defrost sensor OL. After several minutes then the system recognized that the unit was needing to go into defrost and showed PASS. Called techline for continued issues. Spoke to Art SR#7740279141. All components that control the defrost cycle have been replaced. Tech line submitted for review. Job complete

"Arrived on site to inspect refrigerator no cooling. Upon further inspection, I observed how the compressor was tripping the overload. The compressor was drawing 9 amps and tripping the overload. The temperature in there FC measured 48 degrees. The refrigerator will need a sealed system repair. I a, ordering the compressor, access valve and uv drier. W10879296 W11506635 WPW10143759. CNOTE 2 HR. No water leaks observed during service. Office to schedule return service.; ordrng 1 W10879296 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier uv) and 1 CNOTE (2 HR)"

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the new tub. I placed the dishwasher in diagnostics and ran a test cycle. The dishwasher is operating as designed. No water leaks observed during service. W11409866

Arrived on site for unit not making ice. Unit has new style icemaker called tech line for assistance. Ran troubleshooting but icemaker is not responding. Spoke to Bruce SR#7740275652. Ordering icemaker. Office to reschedule ; ordrng 1 W11692161 (Icemaker)

Arrived on site to install previously diagnosed and ordered part. I replaced the led module assembly however the frame would not snap in properly. I will need to order another led assembly module. I am ordering another led module W11470191. Office to schedule return service. No water leaks observed during service. ; ordrng 1 W11470191 (LED module)

Arrived onsite for unit not completing cycle. Unit was in back warehouse with no hookups other than an outlet. Ran diagnostics and found stored Error code for long drain and basket speed fault. Ran auto test and all seems normal except the drain pump making a noise. Poured water into tub and ran drain and spin. Pup only buzzing but not draining. Ordering pump. Set to return Wed the 13th. ; ordrng 1 W10919003 (Drain pump)

"Arrived on site to replace previously drain hoses, stops, and pads, replaced inner and outer drain hose, pads and stops, unit is now functioning as designed, job complete 2xWP8268961, 2xWPW10082861, WPW10545278,3385556"

"Arrived on site to test unit for not draining, tested unit found pump is activating but not pushing water through, inspected disposal and found plug still in place, removed plug and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site. Removed ice bin found multiple ice cubes stuck between icemaker and shut off arm causing icemaker to stop production. Removed ice cubes,installed a new icemaker,lowered water fill ran fill test passed. W11548540"

"Arrived on site for thin to no ice. Ran diagnostics found weak water flow from valve,replaced valve ran normal cycle foundmp water sensor not shutting off water fill after water pan is full will continue to overfill. Replaced defective recirculating pump,ran normal cycle unit working as designed. Repair covered by Appliance Express 1 year warranty."

"Arrived on site for no ice. Ice compartment temp reading 10? E5 error,power cycled unit ran harvest passed,ran fill test passed,ran fan test passed,ran optic test passed,ran freezer fan test passed. Advised customer to power on max ice to keep ice box fan running."

"Arrived on site for unit making too much ice. Diagnosed a defective bin thermistor,replaced defective bin thermistor ran diagnostics all test passed. Used wpw10511923"

"Arrived on site. Replaced right side fresh food door gasket,replaced led module,door sealing correctly led light powered on. W11456682,w11470191"

"Arrived on site to test unit for power issues, customer stated that breaker is tripped during pre heat and the breaker has been replaced, removed unit from wall, inspected all connections and could not find any issues, replaced control as precautionary and advised customer to monitor, if unit continues to trip breaker then elements will need to be replaced, at this time job complete installed W11649136"

"Arrived on site to test unit for no water error, tested unit found inlet valve getting 120 vac but not opening, replaced valve and tested, unit is now running as designed, no leaks detected job complete installed W11434044"

"Arrived on site for noise complaint. Diagnosed vibration noise between fan grill and evaporator cover,removed grill,added sealer between fan housing and cover,reinstalled grill added sealer between grill and cover noise no longer present."

"Arrived on site to test unit for not starting cycle and rack issues, tested unit found no power in junction box, found a cut off switch under sink was turned off, turned switch on and tested unit now has power, left front rack adjuster also broken, replaced adjuster and tested, unit is now running as designed, no leaks detected job complete installed 1xW11157085"

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the noise is coming from the agitator area and its a loud metal on metal noise. I placed the unit in diagnostics showing no error codes and manually tested the agitation and spin and could not duplicate the noise. I tilted the unit back and found gearcase oil on the side panels, drain pump, and harness shield (photos). I advised the customer of my findings and explained that while in agitation, the slider teeth are slipping on the rotor teeth causing the noises when theres a load applied. I removed and replaced the gearcase, clutch and slider and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W10734521, W10754448, W11449841"

"Arrived on site to test unit for not advancing properly, tested unit found motor struggling to engage, inspected under unit and found capacitor leaking oil, recommend replacing capacitor and shift actuator, ordered parts rescheduled for 11/12 no parts installed ; ordrng 1 W11428524 (Capacitor) and 1 W10913953 (Shift actuator)"

"Arrived on site to install previously diagnosed and ordered parts. Due to parts missing from the upper rack, I installed the manifold, upper spray arm, rack adjuster clips (4), adjustable tine and both clips and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11662109, W11627535, W11580020-4x, W11627525, W11727974, W11799794"

Arrived onsite to inspect burners being too noisy. Upon arrival I tested all burners and found them to be sounding as designed. No issues with the burners and the flames are even on all burners. Customer stated inspector said it was too noisy and showed me a video. The video was all the burners on high which is gonna create more noise as more gas is being allowed in. Unit operates and sounds as designed at time of service. Call complete. No leaks present at time of service. No parts installed.

"Arrived onsite to replace previously diagnosed part. I replaced the harness and tested the unit. I found the door latch not to be locking. I ohmed out the door latch and found it to show open when closed and opened. I replaced the latch and tested the unit. The control wasn't sensing what to do and kept displaying different error codes each time. I replaced the control and tested the unit. The unit is now completing cycles as designed and operating as designed. No water leaks present at time of service. Call complete. Installed W11513248 Latch, W11513246 Cntrl main, W11643701 Harns-wire, and W11755726 clip."

"Arrived on site to inspect washer error code(s). Upon further inspection, the customer advised the unit is showing error code F7E1-tachometer missing/wrong signal. Cleared the code and continued with testing and found the unit will not agitate or spin, but I can hear the motor humming. Tilted the unit back and found capacitor oil on the drain pan and dripping rom the capacitor. Attempted to clean the oil and was able to get most of it cleaned up and removed and replaced the capacitor. I calibrated the unit and retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11395618"

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I found the unit is operating as designed. I manually tested the valve and both cold & hot are operating as designed. Retested in automatic test mode and the WLS sensor detected the correct water levels with cold, hot and warm. I made recommendations for use and care, as well as, detergent and fabric softener use. No water leaks observed during service, job completed. No parts installed."

Arrived onsite for washer stuck in drain. When unit was plugged in I confirmed the unit would continuously drain and not shut off. I tested the unit with the pressure line off and same issue was occurring. The control isn't reading the water pressure correctly and the sensor on the control has quit. I replaced the control and tested the unit. Unit now completes cycles and drains when called. No water leaks present at time of service. Call complete. Installed W11608056 control.

3301 arrived onsite to replace the ice dispenser motor. Completed repair. All checks good. W11671282

Arrived onsite to replace previously diagnosed parts. I replaced the cooktop amd when going to replace the harness I found the second harness connecting to the elements had burnt up as well. Will need to order a second harness. Have a senior tech return to this call. OrderingW11134602 harness left. Installed W10245805 cooktop black.; ordrng 1 W11134602 (Harness left)

"Arrived on site to inspect refrigerator temps and items freezing in the fresh foods section (RC). Upon further inspection, I found the shelf in the RC section at the very top and not allowing for good airflow. Tested temps in the RC=27 degrees and FC=12 degrees. While testing the FC, I found a small amount of frost on the right upper corner of the evap cover (photo). I gained access to the evaporator and found a ball of ice/frost in the upper right corner at the suction line and cap tube (photo). There was no frost pattern on the evaporator. I pulled the unit out and gained access to the sealed system repair and checked pressures and found the Low side pulled too far into a vacuum (photo). Checked amp draw to the compressor and its showing .5amps. I placed the unit in diagnostics to test and when I tested the compressor, it took several times for it to kick on. I tested defrost and it is operating as designed. I checked for any refrigerant leaks and found none. I advised the customer of my findings. I am ordering the compressor, access valve and UV dye drier. CNOTE-CAP TUBE ALUMINUM, LOKRING kit, lokrings, CNOTE-3HR JOB (2ND FLOOR BUSINESS) and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (3 HOUR JOB-2ND FLOOR BUSINESS) and 1 LOKRINGKIT (LOKRING KIT) and 1 CNOTE (ALUMINUM CAL TUBE) and 3 W11504434 (Cap tube to drier lokring)s and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 W11480426 (Compressor kit) and 1 CNOTE (CONTACT CUSTOMERVIS PHONE (BUSINESS))"

"Arrived onsite and found unit operating with failed slider. Slider separated. Replaced slider with truck stock, W10734521. All checks good. Unit is now operating as designed. ; used 1 W10734521 (Slider) from stock"

Arrived on site to relaxed glass cooktop. Replaced glass top test unit and unit test good job complete.

Arrived onsite and replaced the right door gasket. Found unit chime does in fact work as designed and did not replace UI. All checks good. Advised customer on ice clumping solution. W10830274

Arrived onsite and attempted to pad using stock materials and vibration would shift. Unable to eliminate vibration. Recommended following up with lowes extended warranty that reportedly applies. No charge

Arrived on site to test unit for right front burner not working. Test unit and found shorted burner. Relaxed element test unit and unit just turning on the center. Relaxed switch test unit and unit test good. Burner is coming on all the way around job complete.

"Arrived on site to test unit for grinding noise. Found shifter actuator was not shifting properly. Replaced shift actuator(W11481722), cam assemblyW10721967), and belt(W11239857). Unit is now working as designed. No leaks detected. Job complete."

Arrived on site and replaced previously diagnosed drain hose(W11244231) and control(W11607637). Unit is now working as designed. No leaks detected. Job complete.

Arrived onsite for no oven cycle working and f8e0 error. Replaced the blower assembly. Unit is now operating as designed. All checks good. Advised customer on repair. W11598119

Arrived on site to test unit for start button not working. Test unit and found shorted board. Relaxed control board test unit and unit tests good job complete.

Arrived on site to test unit for long dry times. Verified burner engaging and disengaging. Found unit ventilation is restricted leading to exterior. Removed vent hose and showed customer difference in venting. Advised to have vent cleared by a professional. No parts replaced at this time. Job complete.

"Arrived on site and verified refrigerant leak at evap. Replaced compressor(W11580057), drier(WPW10143759), evap(W11546692) and access valve(W11506635). Vacuumed system down and charged to specs with 68g of r600a. Ideal frost pattern starting to develop on evap. Advised customer to monitor. No leaks detected. Job complete."

Arrived onsite and found unit operating properly at time of service. Had Thrown an f9e1 during the clean washer or following the clean washer. Likely sudsing related air trap clog. Unit is now operating as designed. Advised customer on findings and working condition. No parts

Arrived onsite to testing for leaking. Found error f8e3(overflow). Cleared error and ran diagnostics. Found cold valve not shutting off. Found sediment in cold valve was preventing it from closing. Replaced valve(W11513255) and control(W11513246). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for loud noise. Found drum seizing up and causing unit to shake. Replaced rollers, idler and belt using repair kit. Replaced blower wheel and drive motor with no change. Replaced front bearing and rear gasket on drum with no improvement. Provided video to Techline and requesting drum be replaced along with rear bulkhead and blower housing. Ordering parts and office to reschedule. Needing 2hrs on return visit. SR#7740275553; ordrng 1 W11178668 (Bulk head) and 1 W10899578 (Drum assembly) and 1 WP8577230 (Blower housing)"

Arrived on site to test unit for cooktop long cook times. Found elements cycling properly and working as designed. Noticed LF burner has a surface crack. Customer rotated crack was there since closing on 10/10. Advised would be replacing cooktop for manufacture defect. Also recommending LF infinite switch as a precautionary. Office to reschedule. ; ordrng 1 W11183708 (Cooktop)

Arrived onsite and was provided POP uttingnit in warranty. Found freezer evap defrost failure. Ordering related parts. Customer will defrost for repair access. Advised customer on findings and signed refrigeration waiver. No parts used. ; ordrng 1 W11575358 (Freezer evap fan) and 1 W11575359 (Defrost heater) and 1 WPW10675033 (Control) and 1 W11577100 (Ui)

Arrived on site to realce door handle and screws. Installed new door handle with new screw test unit and unit test good job complete.

Arrived on site to test unit for freezing items in RC. Found right RC door gasket is damaged causing warm air to hit RC thermistor. Recommend thermistor and RC door gasket. Scheduled for 11/13. ; ordrng 2 W10830055 (RC door gaskets)s

"Arrived on site for dryer making a loud noise. On arrival confirmed issue and found rollers bad as well as blower wheel broken. Replaced w11549461 motor, wo697772 wheel, and 4392067 repair kit. Tested dryer and found working as designed with no noise. Call complete"

Arrived on site to test unit for unit leaking. Test unit and found damaged tub on left side creating a leak. Will order new tub office to reschedule for 2 hours. ; ordrng 1 W11409865 (Tub) and 1 2hourjob (2 hour job)

Arrived on site for refrigerator needing fc door. On arrival reconfirmed issue and installed w11616484. Found door sealing as designed. Call complete

Arrived on site to test unit for unit not heating. Test unit and found no high voltage. Test high voltage and will need to order magnetron capacitor and diode. Office to reschedule ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)

"Arrived on site for dryer making a loud noise. On arrival when unit was finally disassembled I found blower wheel had cracked and wobbled in housing. Ordering WP697772 wheel, W11549461 motor and rescheduled customer for 11/12/24 to complete repairs.; ordrng 1 WP697772 (Wheel) and 1 W11549461 (Motor)"

"Arrived on site for refrigerator needing valve, seperator, and gasket. On arrival installed wpw10353552 seperator, and w10830274 gasket, but when I went to installed valve I found res head of filter had failed when filter was removed and started leaking. Stopped leak and am ordering W11346622 res to complete valve and ice maker repair along with W11706640 bins (3x). Rescheduled customer for 11/14/24; ordrng 1 W11346622 (Res) and 3 W11706640 (Bins)s"

"Arrived on site for washer failing to complete cycles. On arrival confirmed issue and found f7e6 in diagnostics and actuator shorted out a pond broke. Found harness was to stretched out and gearcase had oil leaking. Ordering w11449840 gearcase, andw11591637 harness and w11481722 actuator. Needs autho for repairs. Rescheduled customer for 11/14/24; ordrng 1 w11449840 (Gearcase) and 1 Needsautho (Needs autho)"

"Arrived on site for SAFTEY tripping breaker. Upon arrival, breaker is on off position and not on breaker trip position. Restored power. test polarity and is 122v. ran diagnostics and there are no saved error codes. Ran automatic cycle 3 times to test all components and all components operated without tripping. Ran a normal cycle and there are no issues. Heater pulls 7 amps. Cannot duplicate issue."

"Arrived on site for refrigerator not cooling. On arrival plugged unit in and found stable all fans and compres running. Found a leak coming from Precooler and no frost pattern on evap coil. Informed customer of findings and found the following parts covered under limited sealed system warranty. Will need office to reschedule once Availability of parts is known. Ordering W10507884 compressor, wp2188823 evap coil, W11678305 Precooler, W10913906 access valve, WPW10143759 uv drier. Office to collect from cc on file ; ordrng 1 W10507884 (Compressor) and 1 wp2188823 (Evap coil) and 1 W11678305 (Precooler) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Cnote (R134a copper cap tube)"

"Arrived on site to test unit for off balance loads. Upon arrival customer stated she was washing a few hand towels and unit started banging around. Ran a diagnostic cycle, all components are properly engaging and suspension tested good. Explained to customer all the functions of the unit, how to load it properly by counterbalancing the load, proper load sizes 20-40% of the basket, the importance of clean washer cycles, and the water levels on the cycles. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to install previously ordered part. Upon arrival found entire bottom of tub has water. Ran drain, drain pump energizes but not pumping. Sounds like debris in pump. Cleared all water with vacuum. Replaced tub W11513977 test unit and found leaking from inlet hose. Found clamp has lost its tension. Installed a new clamp. Test unit and now operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for leak. Upon arrival customer stated unit will leak in the middle bottom of the door. Not a large amount of water. Inspected door, found buildup and hair on the inner door preventing the bellow from creating a perfect seal. Cleaned the door and tested, leak has been eliminated. Advised to periodically clean the door to prevent leaks in the future. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for wet clothes at the end of a cycle. Upon arrival customer stated unit will not enter the final spin, would have to manually put it into a drain and spin in order to spin the clothes out. Also the clean washer cycle does not start.Suspension tested good. Ran a diagnostic cycle, found all components properly engaging. Inspected under the unit and found no excessive wear on any components. Inspected shut off valves and found the hot water valve is extremely loose and has not been turned on since unit got installed. Tightened valve and opened hot valve. Started a cleaning cycle, unit properly engaged and is now progressing properly. Advised customer to monitor, final rinse did not get the required amount of water and water temp in order to enter the final spin due to hot water valve being shut off. If issue reoccurs advised to call the office and let them know the exact symptoms. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced inner door frame (WPW10208275), included in the frame was the hinge and hinge caps. Reassembled door and reattached, tested unit, door is no longer sagging and is properly closing. Unit is now functioning as designed, job complete."

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised the unit will fill with water and heat up, but will not actually re-circulate the water. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I ran the unit through an auto test and confirmed the customers complaint. I went ahead and replaced the wash motor and tested the unit. I found the unit working and operating as designed. Call complete. W11613479."

"Arrived on site to replace previously diagnosed part. Replaced motor (279827) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site for a range that has uneven cooking flames. Inspected unit and work area. The customer advised that her left two burners seem to have wildly uneven flames on the burners and they are also having an issue with their oven cooking evenly. I tested temperature in the oven and ran the unit up to 400?F. I found temperatures fluctuate between 423?F and 363?F, giving an average temperature of 393?F. I checked the temperature at 350?F and found similar fluctuations with an average temperature of 344?F. I checked the burners and condition from the left. Two burners were seemingly having uneven flames on the right hand side of each burner. I checked the offices and found the orifices were correct, and attempted to reposition the burner caps. I found that even with the burner caps being completely square, they were still having uneven flames. I replaced the burner heads and tested the unit. I still had the same issue. I called Whirlpool Techline and spoke to Dillon SR# 7740278751. He advised that the oven seem to be within range, and that there was really no way to calibrate this unit. In regards to the burners, he had me send him several photos of the flame heights on all burners, orifices, and the burner heads and caps. He advised that there really would be nothing altering the flame heights besides the flame spreader which we already replaced. He checked in with engineering and they advised that there had concerns about potential gas pressure coming to the house and would require the customer to get a gas pressure check from the gas company prior to any further repair. The customer will contact her gas company and will call back if any other issues persist. Call complete. WPW10636224."

"Arrived on site to test unit for noise. Upon arrival customer stated unit makes a constant squeal/ dolphin chirp during every cycle. Entered diagnostics and started a cycle, unit did not agitate and skipped to spin, during spin a squeal sound emerged during the whole spin. Gained access to bottom components, found all the gearcase oil has leaked out, slider is worn. Unit will need a full rebuild. Will require a new gearcase, slider, clutch, rotor, and washplate. Will need to order clutch for return visit. Ordering part, no parts installed, rescheduled for 11/12.; ordrng 1 W10754448 (Clutch)"

"Arrived on site for a washing machine that is not agitating clothes. Inspected unit and work area. The customer advised that the unit will fill with water. Drain and rents, but will not actually wash the clothes. Around the unit through diagnostics and found an F7 E5 (shifter fault) error code. Around the unit through an auto test and found that when the unit was trying to agitate, the shifter was making an abnormal sound. I gained access underneath and did not find the cam worn or stuck. I went ahead and replaced the actuator and cam and tested the unit. I still had the same issue indicating an issue with the driveshaft. I replaced the gearcase and tested the unit. I found the unit working and operating as designed. Call complete. W10721967, W11212745, and W11454738."

"Arrived on site for a washing machine that will not drain. Inspected unit and work area. The customer stated that they had to manually remove the water and that they had tried several cycles to get the washer to drain but couldnt. I checked underneath the washer and found one of the wire harness wires going to the drain pump broken. I went to replace the lower harness, and when I removed, the pressure hose off the tub, the stem on the tub side that the pressure hose fits onto snapped off with it. Ordering the tub and the office will need to contact the customer about our return date due to an out of stock and PSP item.; ordrng 1 W11219115 (Tub)"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and tight twists in power cord removed. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL SR 7740280396 and spoke to safety , and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11696067. Parts are labeled and set to be returned per wpl safety request"

"Arrived on site for a washing machine that is over filling. Inspected unit and work area. The customer advised that the unit seems to continue to fill after it goes off balance and it seems to be going off balance on every cycle. They were unsure as to what the problem actually was, but they advised that they are wasting a lot of water. I checked the suspension and found the suspension was completely shot. I attempted to wobble the basket on the driveshaft and found it was completely secure. Around the unit through diagnostics and did not find any stored error codes. Around the unit through an auto test and found all other components working in operating as designed. Ordering the suspension rods and rescheduled the customer to 11/9.; ordrng 1 W11130362 (Suspension)"

"On arrival verified complaint of tripping breaker. Unit trips immediately on plug-in and breaker was replaced. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740275432 and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11594224"

"On arrival verified complaint of not running. On inspection found no power to unit. Found GFCI tripped. Customer stated they had messed with the GFCI but were unsure of how to reset it. Reset GFCI and unit came on,one. Ran diag cycle and confirmed, water valve, drain pump, wash motor, and heater are all functioning correctly and nothing tripped the GFCI. Unit is working as designed at this time, job complete no parts installed."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Previous tech Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, spoke to TL and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element, broil element, and main. Installed rack w11520287"

"WRT318FZDW11 Arrived on site for unit making high pitch noise. Upon arrival, found condenser fan blades hitting housing. Upon closer inspection, found motor leaning forward. Retained motor to housing by using zip ties. Re tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"KBSD702MPS00 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11626124 ice maker. Waited for ice maker to cycle and fill with water with no issues. Unit is functioning as designed. No water leaks detected at this time."

part # W11702834 shipped directly to them. I installed panel and tested unit. Job complete

part # 279320. Tested unit and all functions check good. Job complete.

"WRV986FDEM01 Arrived on site for unit not making ice. Upon arrival, customer mentioned unit started having ice maker issue after service was performed in Sept of this year. In addition, the filter reset light will not go away even after testing filter switch. Replaced W11387384 UI and still issue persisted. Proceeded to inspect all wire connections and found filter switch connector was not seated. Reseated connection and retested and now filter light is off. Continued to back trace all work was done and all connections are tight. Performed low profile ice maker test and passed with no issues. Water dispenser and ice maker fill test passed. Ice box fan is working as well. Continued to inspect bottom ice maker and found gears not turn even when jumping with tester. Ordering W10865826 valve, W11129435 valve and W10886931 FC ice maker. No water leaks detected at this time. Customer agreed to reschedule Nov 15th. ; ordrng 1 W10865826 (Valve) and 1 W11129435 (Valve) and 1 W10886931 (FC ice maker)"

"KSSC48QMS03 Arrived on site for RC gasket replacement. Upon arrival, customer prepared gasket sent by KitchenAid to replace. Proceeded to replace gasket however, failed to do so. Office will call customer to reschedule with refrigeration technician to install. No water leaks detected at this time. ; O-emld tckt"

"KUID308HPS00 Arrived on site for unit not making ice. Upon arrival, customer mentioned a burning smell before the ice production stopped. Proceeded to check compressor area and found start relay swollen and causing harness to burn (picture attached). Checked compressor and C-S-R has continuity and no windings are ground. Ordering W11123917 cabinet harness, W11624931 overload, WP2217224 start relay and WP2162358 cover terminal. Unit is unplugged. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11123917 (Cabinet harness) and 1 W11624931 (Overload) and 1 WP2217224 (Start relay) and 1 WP2162358 (Cover terminal)"

"MVW6500MBK0 Arrived on site for unit not starting. Upon arrival, found unit flashing F8E1 long fill. Only stored error. Cleared code. Proceeded to inspect water valve and found pre soak valve reading OL (picture attached). Ran diagnostics and all other valves work and receiving 120V besides the pre soak valve (picture attached). Ordering W11614513 valve assembly. No water leaks detected at this time. Customer agreed to reschedule Nov 13th. ; ordrng 1 W11614513 (Valve assembly)"

"UVL6048JSS2 Arrived to inspect noise. There was a rubbing sound when on low and medium and inspection revealed it from the left blower. This machine has the improved metal blower assembly and it is more sensitive to placement. I found it too close to the motor and rubbing. After adjusting to the correct position on the motor shaft, the issue was corrected and the machine operated with the expected and normal amount of noise."

"MVWC565FW2 Arrived to inspect off balance condition and water levels. I found the suspension had failed and I removed and replaced all suspension components. Testing revealed the water level at the correct amount and I advised the customer of my findings, discussion detergent and loading strategies. During calibration and spin testing, I found the belt making excessive noise and that it was slipping under torque. I installed belt p/n W11239857 from emergency truck stock and retested. All functions returned to normal and the machine operated as designed. No leaks observed during service."

"WFES3030RS0 Arrived to inspect noise and burner issues. I discussed the burner issues and provided operational tips, including strategies for preheating pots and pans, as the customer had a gas based machine prior. I preheated the oven to a full 500 and did hear a few pops, but not abnormal and the customer agreed. I advised they have used it enough times now that it has settled in and the popping should be minimal, moving forward. Operational test good."

FC -2 RC 37 degrees JFFCC72EFP02 Arrived on site for a refrigerator not making ice. On arrival found FC - 2 and RC 37 degrees icemaker was also stuck sideways. Ran diagnostics ice maker was not functioning at all powered off and on no response. Replaced part #w11557002 tested icemaker working as it's designed no water leaks visible from watersupply.

"WRS571CIHZ01 Arrived to install previously diagnosed and ordered parts. I recovered what appeared to be a full charge and removed and replaced the sealed system components, compressor, service port and dye drier. I vacuumed to 380 microns and allowed additional settling time. Seeing no loss, I charged with the MFG calculated refrigerant charge and the machine started cooling. I removed and replaced the ice maker and tested. I adjusted the mullion area and sealed. I set the doors to the cabinet as well. Operational test good, no leaks observed during service."

WTW4816FW3 Arrived to inspect constant draining. I verified the sue upon plugging in the machine and hard reset. Service test mode had F3E1 as the only stored error and I cleared for testing. I found no mechanical reasons for the failure and replaced the control as the issue is known. I recalibrated and then tested within automatic test mode. All functions were as expected and the machine operated as designed. No leaks observed during service.

KRBR109ESS05 Arrived for door closing issue. I found the feet were not set and the machine was not fully pushed back into the cabinetry. I corrected the issue and applied MFG lubricant to the FC upper drawer slides. No leaks observed during service.

ASI2175GRS09 Arrived on site for a refrigerator with icemaker issues. On arrival client stated loud sounds came from icemker when producing ice. Verified sound icemaker is failing replaced part #w11700250 tested product works as it's designed no water leaks visible from watersupply .

WDT751SAPZ1 Arrived on site for a dishwasher not draining. On arrival ran diagnostics no error codes came up. Verified drain pump had failed cleaned out filter heard some debri replaced part# w11412291 tested product works as it's designed no water leaks visible from watersupply.

MHW5630HC3 Arrived on site for a washer. On arrival found the address on file was incorrect. Contacted client she gave me the correct information. Notified office to correct the information and to schedule next available date for serice.; O-emld tckt

Arrived on site to install new F/L element due to failed coil. Replaced element and powered on unit. Tested all functions and verified everything working. Call completed. Parts used - W10823727.

"Arrived on site for dishwasher not working. Unit has been pulled slightly and toe panel already removed, Found error f4e3. Confirmed motor is not turning. Replaced pump and motor assembly. Verified operation. No leaks, call complete. W11613479"

Arrived on site for dryer not heating. Unit turns on and spins but no heat. Verified proper voltage coming in. Removed front panel. Found heater element was open. Replaced element. Verified operation. Call complete. WP3387747

Arrived on site isnt light module. Removed and replaced refrigerator lint module. Verified operation. Call complete. W11470191

"Arrived on site to diagnose dishwasher that is not running. Examined unit and found it's flashing F2E2 error for UI / Control communication. I unplugged the UI when plugged it back in and regained tunction. When I run diagnostics it only displays 1 code and stops. I was able to run the unit and it seems to wash fine after a reset. I contacted the landlord and advised them of findings, recommendation to replace control and console at the same time preferred since error was fixed 1.5 years ago. Customer wants to replace the unit and just pay diagnostic. Iffice to collect via card on file."