"Arrived on site for washer not finishing cycle. Says 3 lights keep flashing and drain pump keeps running. Sometimes customer can change it to drain and spin to spin out clothes. Diagnostics shows f8e1, f8e6. Verified pressure hose was clear. Ran test and found hot water not working. All other components pass. Found hot water was turned off. Turned back on and washer passes test. Call complete. No parts"

"Arrived on site , found part damaged. Reordering part . Call to set return ; ordrng 1 W11524106 (Dispenser draw)"

"Arrived on site for temperature issues. Upon arrival, inspected unit and found frost in Fc. Found left top corner of Fc door is not closing right. Found unit is not leveled correctly. Leveled unit and door is now closing correctly. Job complete"

Arrived on site to test unit for ring around center burner. Advised customer issue is cosmetic and would need to call whirlpool. No parts replaced at this time. Job complete.

Arrived on site to test unit for leaking and funky smells. Found float switch but was loose causing leak. Tighten nut and unit no longer leaking. Also found door seal is stating to get brittle and recommend replacement. Scheduled for 04/08. Advised to run clean cycles for smell. ; ordrng 1 W11177741 (Door gasket)

Arrived on-site to replace the bake and broiler elements. Replaced both elements and preheated the oven to 500?F. The unit reached the set temperature without tripping the breaker. Job complete.

Arrived onsite for unit burner not working upon arrival customer stated the burners cut off once the get hot to these how ever are the safety coils style they do turn off after getting hot advised customer how machine works unit is working as designed

Arrived on site for freezer making noises. Inspected unit ran evap fan could not duplicate any noises. Inspected unit for possible frosting falling down during de frost hitting fan but no signs. Could not duplicate any sound from freezer maintenance was there with me inspecting unit as well. He agreed unit is not mak8ng any noises asked tenant next time to get a video of noise happening. No parts used j9b completed

Arrived on site for wpw10351019 extension. On arrival installed part call complete

Arrived on site for wall oven not turning on. On arrival confirmed issue and found breaker tripped. Replaced control w11649350 and tested unit at 500 degrees and instructed customer to allow unit to cook for 2hrs to burn off elements. Unit works as designed call complete

"Arrived on site for washer making a popping noise. On arrival confirmed firmed issue and found slider had some rub marks and magnet was breaking from inner slider form. Also found gearcase shaft moving up and down and I replaced slider w10734521, and gearcase w1144984. Found noise removed and no leaks present. Call complete"

Arrived on site for dryer door no5 latching. Inspected latch unit dryer door is closing with no issue. Ran dryer for a few minutes checked 3 other units on site to make sure they all close the same way and they did. Can not find any issue with door at this time. No parts used job completed no one on site for signature.

Arrived onsite for unit leaking water upon arrival customer stated the washer is leaking around the console area ran diagnostics on machine no errors codes found ran test cycles didn't see any leaks ran a quick cycle and 15 minutes in the dispenser drawer was leaking water advised customer not to use unit until we replaced parts ordering parts dispenser drawer W11524105; ordrng 1 W11524105 (Dispenser drawer)

Arrived on site for range with burners intermittently turning on and off. On arrival confirmed issue but found infinite switchs working as designed with no power drops and a constant 250 being applied. Installed 4 new burners w11396792(2x) and w11396790(2x) and found d that unit had same results. This is due to the burners having thermal limiters in them then helps reduce risk of elements burning up and breaking g to soon went over info with customer and how the new modern burners are designed to work. Unit is operating as designed. Call complete

Arrived on site to repair sealed system. Bin was full on arrival. Found no issues with sealed system. Customer stated it's been working great. Allowed 4 sheets of ice to form. Advised customer to monitor and if issue persists recommend control and bin thermistor. No parts replaced at this time.

"Arrived on site for a dishwasher that won't start a cycle. Inspected unit and work area. The customer advised that he can get the unit to drain and make psycho selections, but the unit will not start anything. He advised that he can hit the start button, but it just will not light up. I did confirm the customer's complaint and attempted to run the unit through diagnostics. I found no matter how many times you hit the start button or try to mash it, it will not work. I found all other buttons working and operating as designed. The unit will need a new control for repair. Ordering the control and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11683480 (Control)"

"Arrived on site for a washing machine that is not filling. Inspected unit and work area. The customer advised that the unit seems to fill sometimes but not fill other times and that hurt fabric softener is left on her clothes. I checked inside the basket and did find fabric softener lined against the top portion of the basket. I gained access to the fabric softener dispenser and found caked fabric softener inside of the agitator causing fabric softener to be released. I cleared out the agitator to allow water flow from the fabric softener to get into the washing machine. I ran the unit through diagnostics and did not find any stored error codes. I ran the innut through a quick wash cycle and found the unit working and operating as designed. I called Whirlpool Techline and spoke to Rob SR# 7741238161.He advised that this is normal operation.Because water level is based on the load and programming. He advised that based on all my checks, the unit is working and operating as designed meant to make no further repair at this time. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor mounting screw being seized to the burner head, I removed and replaced the burner head, screw, and ignitor and two mounting torx screws. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed. WP8273062, WP3368921-2?, WP74009336, 74007736"

Arrived onsite for error code and drain pump constantly running. Found relay at control would not reset and run pump. Replaced control per s-code S153EB. Calibrated and tested. Unit is now functioning properly. Also advised customer on detergent use. Job complete.

"Arrived on site to replace damaged door, replaced and tested unit is now functioning as designed job complete installed W10815687"

"Arrived on site for refrigerator freezing ice with snowconed textured ice in bucket. On arrival confirmed issue and found odd ice formation under bucket that couldn't bee p,ained by normal leak or gap issues in ice door seal or gaskets. Airflow was good from evap coil and ice production lion was normal. Reported fidnings to techline Sr#7741277399 and was instructed that techline would reach out to us within a few business da6s regarding g how to proceed with unit, not leaks present. Call complete"

"Arrived in site for dishwasher not working. Still leaving soap. Found f6e4, f2e1, f6e1. Customer says unit will randomly turn on by itself. During testing I found water is not coming into unit. Did not hear valve try to activate. Accessed control and verified float switch is closed at board. Fill valve reading 1.4k which is within range. Replaced control and console. Replaced spray arm. Verified operarion. Call complete W11225084"

"Arrived on site. Found a defective fresh food led module,per service pointer replaced module powered unit on led working as designed. Autho S194AQ. W11470191"

We'll talk arrived on site to install previously diagnosed part. Inspected unit and work area. It's he's also I blew through the pressure hose and found no obstructions. I replaced the control and calibrated the unit. I ran the inner through an auto.Test and the unit began to work and operate as designed. Call complete. W11607637.

Arrived on site for a dryer that has a control panel that is not making selections. Inspected unit and work area. The customer advised that certain cycle selections will not work and that there are only certain amount of cycles that she can use. I did confirm the customer's complaint and found the touch panel waking out on any normal cycle and certain other cycles. I also found the display did not make sense for the cycles that wouldn't work. I replaced the control panel and tested the unit. The unit began to work and operate as designed. Call complete. W11378949.

"Arrived on site to replace the front glass and brackets ordered by the previous technician. Replaced all parts, tested the unit, and confirmed proper functionality. Job complete."

"Arrived on site for control panel display incorrect numbers. Upon arrival, proceeded to replace W11325580 control UI. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on-site to diagnose a unit tripping the breaker when using the range and microwave simultaneously. Discovered that both the range and microwave were on the same circuit. According to the manufacturers electrical requirements, the range must be on its own dedicated circuit. Contacted Techline, performed tests, and confirmed both appliances were operating as designed. The issue was determined to be due to the shared circuit. Connected the microwave to a different circuit and tested both the microwave and range simultaneouslyno breaker trip. However, when plugging the unit back into its original outlet, the breaker tripped again. Issue identified as improper circuit setup. Job complete. SR# 7741277710"

"Arrived on-site to diagnose a unit tripping the breaker when using the range and microwave simultaneously. The customer also reported that turning on the oven light while the oven was on caused the breaker to trip. Removed the cooktop to inspect the light socket and tested all wires, which were in good condition. Replaced the control board due to an internal short. Tested the oven and oven light, both functioned properly. However, when turning on the microwave, the breaker tripped. Discovered that both the range and microwave were on the same circuit. According to the manufacturers electrical requirements, the range must be on its own dedicated circuit. Contacted Techline, performed tests, and confirmed both appliances were operating as designed. The issue was determined to be due to the shared circuit. Connected the microwave to a different circuit and tested both the microwave and range simultaneouslyno breaker trip. However, when plugging the unit back into its original outlet, the breaker tripped again. Issue identified as improper circuit setup. Job complete. SR# 7741277710"

Arrived on site for unit constantly making a humming sound. Inspected pressure hose blowing into it. Replaced control and tested unit is now longer making humming sound. Maintenance on site to verify unit was not longer making sound job completed. Parts used w11607637

Arrived onsite for unit intermittently not coming on upon further inspection i immediately noticed the microwave could not be removed from the cabinet. The trim was put on after the microwave was installed no charge to customer i was already onsite for a RF there are pics in SD

Arrived on site to replace dented fridge door. Replaced door removed plastic covering and noticed tiny dint top side defective part out of box. Ordering new door and freezer door scratch on freezer door. Office to reschedule ; ordrng 1 LW10648584 (Fridge door) and 1 LW10648583 (Freezer door) and 1 W11178521 (Name 3)

"Arrived on site to diagnose a cooktop with no power and non-functioning burners. The customer reported hearing a pop while cooking, after which all the burners stopped working. Checked the breaker and found it had tripped. Removed the glass from the cooktop for further inspection and discovered that a spill had reached all the switches, causing a short. Ordering a left rear switch and will return to replace all switches. Rescheduled for 4/8.; ordrng 1 WPW10244639 (LR switch)"

Arrived on site to test unit for not venting properly. Found unit is working as designed. Advised customer to have vent company check ventilation. No parts replaced at this time. Job complete.

"Arrived on site to inpsect washer not starting a cycle. Upon further inspection, placed the machine into diagnostics and observed error codes F7E6 and F7E7. Open motor circuit and motor not reaching target rpm. I measured the motor windings and found that they were in spec. I checked the condition of the harness and found that there was an open wire going to the the control to one of the windings of the motor. I replaced the wiring harness and recalibrated and tested the, machine. The machine is now operatimg as designed. No water leaks observed during service. W11590868"

"Arrived on-site to install ordered parts for washer not spinning. I installed the hub(w10528947), retainer(w11385424), belt(w11611297) and splutch(w10721967) cycled unit and it is spinning and agitating as it should. Everything is working as designed. Nobody available for signing."

Arrived onsite for false emergency drain. Found unit operating with failed water levels sensor. Replaced the control to repair. Calibrated unit. All checks good. W11603810

"Arrived on site to look into ongoing issues.Found unit drain harness had snapped. Replaced lower harness to repair. After repairing drain function, found unit had repeat failure with the cam. Melted plastic from friction, likely incomplete actuation. Ordering gear case, actuator and cam. Used lubricant and shaping to attempt to restore existing part and unable to meet spec. W11643701; ordrng 1 W11481722 (Actuator) and 1 W11481722 (Cam)"

Arrived onsite and found unit withntorn bellow causing a trickle leak out the door. Replaced bellow to repair. Unit is now operating as designed. All checks good. W11384425

Arrived on site to diagnose no cooling refrigerator. Examined unit and found both compartments were warm. Removed rear cover and examined compressor. Found compressor was off and cold. Further inspection showed the start device was not plugged in and the molex was just sitting on the floor. Plugged in compressor and tested. Verified proper operation. No parts needed. Unit is cooling properly now.

Arrived onsitw for unit with low ice production. I found there to be solidified ice in the icemaker tray. Temp read at 6.7 and dropping so temps are good. I replaced the icemaker as the ice is not kicking out. Unit now operates as designed. No leaks present. Call complete. Installed W11700250 icemaker assy.

"Arrived on site for possible temperature issues. Upon arrival, inspected unit. Found ice container full of perfect ice. All fans and compressor are operating correctly. Ran temperature test and get 3 in FC and in 38 RC. Customer states that unit has been operating correctly. Cannot find issues at this time. Job complete."

"Arrived on site for continued loud banging noise. Upon arrival no one is home. Contacted customer by phone. She said her issues are lid is locked and unit is not operating. Customer needs to reschedule. Rescheduled for Tuesday 4/8. Ordering control, harness, latch and drain pump due to issues customer explained over phone. Office to reschedule ; ordrng 1 W11419171 (Control) and 1 W11700916 (Latch) and 1 W11568984 (Harness) and 1 W11396717 (Drain pump)"

"Arrived on site for seal on back of drum fell off. Upon arrival, inspected unit and confirmed issue. Replaced rear seal 280114. Test unit and is operating as designed. Job complete"

"Arrived on site for Pump Running - SP W11766193 - Special Project S153EB - Main Control . Upon arrival, unit is unplugged. Restored power to unit and drain pump begins to run continuously. ran diagnostics and get F1-E1 main control fault, and F3-E1 pressure system fault. Replaced control W11607637. Test unit by running a normal cycle and unit is operating as designed. No leaks present. Job complete. There is no one at apartment at time of repair to sign off for repair"

"Arrived on site for making vibrating noise near compressor area. Upon arrival, test unit and confirmed a little louder than normal vibrating sound. Used stethoscope to pin point where noise is coming from. Found noise coming from between drain pan and bottom panel. Also noticed right side of condenser coil is pushed down touching drain pan. Straighten coil to not allow touching and added noise pad W11113654 from truck stock between drain pan and lower chassis base. Noise is now gone. Job complete"

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11607637) and applied power to the unit, drain pump no longer engages. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for leak. Upon arrival customer stated during the drain, unit starts to leak all the water out. Input a minimal amount of water and drained, no leaks anywhere on the unit. Ran a diagnostic cycle and monitored standpipe, found when draining the water began to back up and cause the standpipe to overflow. Advised customer to contact maintenance in order to resolve this issue. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for rack issues. Upon arrival customer presented issue, manifold tubes are hanging down because the brackets are missing/damaged. Unit will need front hanger and tube hanger. Will also be ordering manifold as precautionary. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11568642 (Manifold front hanger) and 1 W11573754 (Tube hanger manifold) and 1 W11101860 (Wash tube cover) and 1 W11677712 (Drive box)"

"Arrived on site to test unit for running constantly. Upon arrival customer stated compressor runs constantly and only shuts off for about 20 minutes. Tested unit, FC temps are at 5?, compressor is pulling .6 amps. Inspected evaporator coil and found frost pattern is thinning towards the top, top coil has no frost. Contacted service thread for assistance, per thread the sealed system is starting to fail. Max cooling has been reached and in order to maintain, unit has to overwork and run constantly. Sealed system repair will have to be made. Unit is a r600a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11546692 (Evaporator coil) and 1 W11580057 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to inspect dishwasher not washing or drying. Upon further inspection, I placed the dishwasher into diagnostics and observed error codes 4-3 and 7-2. I verified that the motor was beginning to fail and this caused the heater to become disabled. I verified that the heater is operating on its own in service mode. I replaced the motor and sump assembly and reassembled and ran through a test cycl. The unit is now operating as designed. No water leaks observed during service. W11025157"

"Arrived on site for long fill and making noise. Tested and found noise during to rotot bolt falling out of position and rotor loose. Secured bolt. Also found lonf fill may be due to drain line installed at 29 inches from floor rather than the minimum 39 inches. This can cause a siphon effect, making the unit drain as it fills the error code. Recommended customer adjust standpipe to proper installation. Unit is functioning properly. Job complete"

Arrived on site for unit not dispensing water and ice. Water came out slowly weeping valve most likely. Replaced valve and tested unit dispensing water just fine now and ice maker was dispensing water properly. Took pictures of cup full of water and cup full of ice. No leaks present at this time job completed. No one on site for signature

Arrived onsite for unit it making noise. Found cabinet dented on left side. Took pic. As drum turns it scraping against the panel. Contacted claims and this is a cosmetic issue. Customer may contact supply or whirlpool for possible one stop repair. At this point we cannot remedy cosmetic issue and unit is functioning. Job complete

Arrived on site to replace fridge door has dent in it. Replaced door and tested unit is functioning properly and as designed to job completed

Arrived onsite for unit burners not igniter upon further inspection tested all burners & front LH would not ignite tested only igniting front LH would work with all other knobs igniting would not by it self ordering parts harness W11703400 igntr W11702865 igntr W11703398 spud orifice W11718105 office to schedule no gas detected during service ; ordrng 1 W11703400 (Harness-switch main) and 1 W11702865 (Igntr surf) and 1 W11703398 (Ingtr surf) and 1 W11718105 (Spud orifice)

Arrived on site for freezing up inside freezer. Checked seal around freezer door seal looked just fine opened freezer to inspect freezer frost pattern everywhere to9k pictures. Adjusted freezer door seemed a little off centered. Found seal on fridge not sealing properly at top and bottom right causing warm air migration inside unit causing freezing pattern inside. Tried to adjust door and fix seal nothing improved. Called SW for assistance advised me to order new door. Ordering part office to re schedule. Apartment management is gonna move fridge to vacant unit so tenant can have a working fridge; ordrng 1 LW10648584 (Fridge door) and 1 WP2254473 (Hinge) and 1 WP487576 (Washer)

"Arri ed onsite for unit not powering on. On arrival found breaker tripped. Powered unit and ran a cycle. Unit completed cycle without error, was functioning properly. Unit does not trip all the time. Called techline for assistance. Tech responded as long as unit doesn't exceed 24amps, it would not be the machine. Leon-7741269484. At this point recommended having builder replace breaker. Job complete"

Arrived onsite for unit having error code f6e3 upon further inspection found error f6e3 verified voltage 123 to control parts used control a W11400681 ran diagnostics no errors found ran test cycles unit is working as designed no leaks observed during service

Unit in1208. Arrived onsite for unit not spinning correctly. Inspected and tested. Found shipping bolts still intact. Took pic. Removed and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit lights not working upon further inspection found the lights in FC are not the same as RC called techline reported findings Sr#7741269992 they did approve replacement of lights used parts module W11632139 tested unit lights are working unit is working as designed no leaks observed during service

Arrived onsite for unit not spinning. Found when unit does spin it makes a very loud noise. Disassembled and found blower scraping housing. Found rear motor bracket off and motor tilted forward allowing wheel to rub. Secured bracket. Unit is now functioning properly. Job complete

Arrived onsite for unit having burned out broil element upon further inspection found broil element had burned & burst called safety findings sr#7741248925 they did approve part replacement W1ds0g1wp1 parts used W11617232 ran unit to 350 unit is working as designed

"Arrived on site to diagnose dishwasher that has unresponsive button(s). Customer said it's mostly normal or start won't work, and they reset the power to get it to work. I checked for codes and did not find any, so I replaced the console to resolve. I tested with the new console and could not find any issues present and everything was responsive. Unit working as designed. Parts used - W11622490."

Arrived on site to inspect washer not draining and displaying error code F9E1. I gained access to the underside of the unit and found that the drain pump had a severed wire. I repaired the broken wire by making a solder joint. I secured the wire and tested the machine. The machine is now operating as designed. No water leaks observed during service during service

NTW4516FW1 Arrived on site for a washer not rinsing. I ran diagnostic and error code F8E1 came up long fill . I already replaced control board i checked if water was all the way on to home and I noticed the cold and hot water valves were half way on . I tested in diagnostic and product worked great. I tested in customer mode on regular product works as it's designed no water leaks visible from main water supply product is working as its designed no parts installed.

"Arrived on site for a washing machine that sounds like an airplane. Inspected unit and work area. The customer advised that the unit just started making the noise within the last week and has been really loud when spinning. I tested the unit and confirmed the customer's complaint. I went to remove the gear case and found the spanner nut completely seized on the drive shaft. I spent thirty minutes trying to remove the spannernet and found the spanner nut was just stripping. I tried to use alternative methods to remove the spanner nut but the spanner would not move. I am ordering a full rebuild on this washer, including the tub, basket, gearcase, spanner nut, stator, rotor, clutch, and slider. The office will need to contact the customer about a return date due to several out of stock and PSP items. No parts were installed.; ordrng 6 W11027980 (Stator screws)s and 1 W11178227 (Basket) and 1 W11551646 (Spanner nut) and 1 W11219115 (Tub) and 1 W11568797 (Drain filter) and 1 WP8533928 (Filter screw) and 1 W11568984 (Lower harness)"

Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit unit is not leaking from the front but is leaking behind the unit. I checked behind the unit and found a water trail going across the back wall. I found a splitter that had a cap on it that was leaking from the cap. See photos. The customer requested that we remove the Y splitter. I went ahead and removed that from the wall. I refitted the inlet hose on the wall valve and ran the unit through a quick wash cycle. I found no leaks present during operation through agitation or draining. The unit is now working and operating as designed. Call complete. No parts were installed.

"Arrived on site for refrigerator needing Lw11255360 door, wpw10304659 left wheel. On arrival confirmed issue and tested unit. Found door sealing and working as designed. Call complete"

Arrived on site for for top rack falling. Found tabs are not holding the wheels up. Keeps falling when pulled out. Replaced all 4 supports wheels. Verified operarion. Call complete.

WED5050LW1 Arrived on site for a dryer not spinning. On arrival verified issue i replaced repair kit tested product working as its designed.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the upper ice maker stopped completely and the lower ice maker maybe makes two to three trays a day. I took temperature of the freezer and found the freezer at 8?F with the compressor not running on arrival. I found the refrigerator section at 39?F. I gained access to the compressor and did not find the compressor overly hot. I ran the internet through diagnostics and found all tests passing including ice level sensor, ice box thermistor, evaporator fan, ice box fan, and icemkaer harvest tests. I checked the ice maker error codes and found an E5 indicating an icemkaer thermistor issue. After pulling the unit out of diagnostics, I found the compressor kick on and begin to cool. I asked the customer if they had noticed any temperature concerns and they advised that everything has been cooling properly. I went ahead and replaced both ice makers and tested the unit. The unit began to work and operate as designed. Call complete. W11658802 and W11578780."

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit into diagnostics and observed error code F3E1 (pressure fault). I verified that the pressure was in good condition and no blockage. The pressure sensor on the control troll has failed. I will need to order the control. I called safety to document my findings. SR7741235577. Office to schedule return service when part becomes available. No water leaks observed during service. W11607637; ordrng 1 W11607637 (Control)"

MVW6200KW0 Arrived on site for a washer not working. On arrival product did power on I ran diagnostic but no error codes came up . Product only works on normal other settings didn't work also water valves are failing only adding a little bit of water. I checked suspension and they are worn out. I tilted washer and found gearcase was leaking oil.I ordered water valves and suspension. Returning parts will be needed for repair. Client wanted to reschedule for 4/8/25; ordrng 1 W11220230 (Water valve) and 1 W11396716 (Suspension)

WRF535SWHZ07 Arrived on site for a refrigerator making nosies. On arrival client said that he would hear humming sounds then they would go away. Temperature was FC 2 Rc 38 I tested product and it didn't hear a peep from the refrigerator. No nosies anywhere from product. Product works as it's designed no water leaks visible from main water supply no parts used. I instructed client to record any sounds and the location.

"Arrived on-site for washer stuck in drain mode. Found unit wouldn't cycle due to being stuck in drain mode. Checked pressure tube for kinks. Checked harness resistance to drain pump, it was 19.9. The control was already ordered but has not arrived yet. Office will need to reschedule when the control(w11607637) arrives. No parts used. ; saved tckt"

"Arrived on site for dead dishwasher . Found control dead . Found wall switch to unit turned off . Flipped switch and dishwasher powered up . Ran diagnostics all. Checked normal. Charged 2nd appliance fee 112.50. Collected 121.78 auto Y99L9P. No parts installed ,no water leaks detected at time of service. Job complete"

Arrived onsite for burner flames too low. Upon arrival customer stated the issue with the cooktop was that the center burner was a bit louder than the rest. I found the flame to be correct and have no issues. I explained to the customer that the center burner pushes out more gas due to the dual orifice for simmer and high settings. Due to the smaller orifice it will make more of a whistle noise because of the smaller opening. Unit operates as designed. No leaks present. Call complete. No parts installed.

Arrived ln site with new sensor. Removed top panel. Removed front panel. Replaced heater sensor. Verified operarion. Call complete.WP8557403

Arrived on site with new damper. Old one held in place and did not cause frost or freezing. Icebucket full. Replaced deli air diffuser. Verified operation. Call complete. W11744513

Arrived on-site for unit not drying properly. Customer stated that the bottom rack wasn't getting clean but the top was fine. Also that water puddles up on the bottom of the cups. I found that one of the clips for the element had been bent up and wouldn't let the bottom spray arm spin. I bent the clip back down and advised customer to use liquid detergent instead of pods. Unit is heating and washing as designed. No parts used.

Arrived on-site to install ordered doors. Found damaged on both of the existing doors. When I unbound the rcdoor I found it was damaged on the bottom left side. Has a scratch and slight dented. I installed the fcdoor(lw10638683) and nameplate(w11178521) there was no damage on fcdoor. I'm ordering rcdoor(w11575716) for return visit. Office will reschedule. Nobody available for signing ; O-emld tckt

"Arrived on-site for washer stuckin drain mode. Installed ordered parts, control(w11603811) calibrated unit and ran in factory diagnostics. No error code. Unit is operating as designed nobody available for signing"

Arrived onsite and gas to the house had been turned off. Unable to do any testing to verify failure. Gas company in route to restore gas. Customer requestng ASAP return service to resolve leak. No parts. End of day only. ; schdld next appmnt for 4/7 MON PM

"Arrived on site for dryer needing g w10806345 from panel,w10899578 drum, and w11429589 strike. On arrival installed parts and tested dryer. Found it spurting as designed call complete"

"Arrived on site for range not turning on. On arrival confirmed issue and found breaker tripped. Restored power and replaced w11707168 control and w11182108mbake element, tested unit at 500 degrees and then reattached ground wire and retested unit at 500 degrees. Found range working as designed without tripping breaker. Call complete"

"Arrived onsite for no cool on brand new install unit 10306. Found ncompressor running properly and unit had full charge indicating no leak. However first breached the cap tube at the drier and no refrigerant escaped indicating a blockage in the cap tube joint to the drier. Verified blockage caused cooling failure. Replaced the drier and added access valve. Pulled 30 minute vacuum and recharged to spec. Unit is now operating as designed. W11506635, WPW10143759 no signer available."

Arrived onsite for unit not draining. I found a F9E1 long drain present. I looked underneath the unit and found the black wire to the drain pump split at the y. I replaced the lower harness and tested the unit. Unit is now operating as designed and completing cycles. No leaks present. Call complete. Installed W11643701 Harns-Wire.

Arrived onsite for dryer not working or tumbling. I found the unit to heat but not tumble. I disassembled the unit and found the belt snapped and the motor end to have broken off. I was not sent with a motor. Returning tech to use the repair kit belt and replace the motor. Ordering 279827 Motor assm and 341241 Belt. RS for 04-07-25.; ordrng 1 279827 (Motor assm) and 1 341241 (Belt)

Arrived on site to replace previously ordered part. Upon arrival proceeded to replace W11502823 control. Tested unit and now unit is functioning as designed . No water leaks detected at this time

"Arrived on site for not powering on. Upon arrival, unit is unplugged. Restored power and control is responding. Ran diagnostics and there are no saved error. Ran a diagnostics cycle and unit completed correctly. Found unit is being loaded incorrectly and lid is opened after fill. Advised customer on operation of unit and if the sensing light is blinking to press start again. Ran a normal cycle and unit is operating as designed. No leaks present. No parts used. Job complete"

"Arrived on site to test unit for not powering on, tested unit found console corroded, replaced console and tested, unit is now running as designed no leaks detected job complete installed W11135391"

Arrived on site to diagnose washer with lid lock not working. Examined unit and found it was full of water as not draining. Tilted back and found broken wire at the harness Y causing rhe failure. Connected wire enough to drain and replaced harness. Tested unit with new harness and verified all working as designed. Call completed. Parts used - W11643701.

"Arrived on site to install previously diagnosed and ordered part. Due to the intermittent failure of the control panel/user interface, I removed and replaced the control panel then gained access to the microwave door switches and adjusted the switches to allow the door to close properly and register it being closed. Reassembled the unit and tested and unit is operating as designed. Job completed. W11598176"

"Arrived on site for washer not going through cycles. Found f5e2, f3e2, f0e4, f0e3, f2e1. Ran test and all components pass. Removed rotor and inspected for oil and there was none at this time. Removed control panel and checked water valve for any leaks. Checks good. Found control panel responding properly. Found customer is holding button for too long. Also found debris in door pocket that may have it preventing door from closing all the way. Working as designed. Call complete."

Arrived on site to diagnose washer that was not locking. Found water in unit and cycles not starting. Checked under unit and found drain pump section of the lower harness completely broken off. Replaced harness to resolve. Tested unit and confirmed proper operation and drainage. Parts used - W11643701.

Arrived obsite for freezer light not turning on. Upon arrival I found the door switch to have ice on it causing the switch to stay in the up position. I de thawed the ice keeping the switch stuck and suspect the door was left cracked at one point. I verified the gaskets are sealing and unit is now operating as designed. No leaks present. Call complete. No parts installed.

"Arrived on site to test unit for noise during spin, tested unit found shield has fallen off causing damage to cam belt and actuator, replaced parts and tested unit is now running as designed no leaks detected job complete installed W11481722, W11239857, W10721967"

"Arrived on site to inspect cooktop error codes. Upon further inspection, the customer advised that they were using a griddle on the far left two burners and the unit shut off and displayed E2 error code. Also, the customer advised that they went to use the unit and when they turned the power on, none of the burners would turn on until they cycled power to the unit and then it operated properly. I researched the tech sheet and found an error code sheet that described the E2 error code as the unit overheated and to allow it to cool down. I attempted to duplicate the user interface complaint and found the unit operates as designed every time I tested. Customer advised the error code happened a few times and they would cycle power and it would go away and one occasion they went to use the unit and the unit was cold; not used and the error code came on then went away and the unit operated as designed. I contacted techline and spoke to Chris andmadvised of the complaint and my findings. Chris advised that there is no tech sheet to perform a diagnostics from; only a wiring diagram and looking at the diagram, there could possibly be a glitch in one of the user interfaces. Provided SR#7741272215. I am ordering the left, right and center UI's and office to schedule return service due to the availability of the parts.; ordrng 1 W11333464 (Left UI) and 1 W11333463 (Center UI) and 1 W11333446 (Right UI)"

"Arrived on site for customer complaint of condensation around freezer gasket, found freezer door gasket not sealing. I adjusted freezer door tracks to make a better seal, unit tested good."