Arrived onsite to install previously diagnosed parts. I found that the yoke would not separate from the motor shaft. I will need to order a Divider(WPW10309864) and return for service to complete the repair. Office to R/S due to part availability. ; ordrng 1 WPW10309864 (Divider)

"Arrived onsite for washer making Loud whining noise. Upon inspection I confirmed the noise and the unit would not spin. I removed the motor and found the coupler not cracked but very oily. I also found yellow oil dripping down from the center of the gearcase. I found the unit to be draining normally. I will need to replace the transmission, motor coupler,basket drive, and will return with the motor JIC.

"Arrived on site and found customers complaint is dryer cannot be pushed back and the vent hose falls off where it is connected to the wall. Vent connection on wall comes out at a drooping 45? angle, this does not allow the vent hose clamp to properly seat. Even if connection was A 90? coming out of wall it would still be 18 inches higher than the connection on the dryer. There is not enough space for the dryer to be pushed any further back with any type of vent hose. Reported to tech line , sent pictures to MS. 7730850534"

"Arrived on-site for dishwasher not heating and detergent dispenser not opening. Upon arrival ran diagnostics, found no error codes. Tested heating and dispensing cycle found heater working during diagnostics, but dispenser wasnt opening although it had proper voltage. Found that during normal operation flood switch assy was stuck not registering water level in tub not allowing heater to operate. Replaced flood switch assy and dispenser. Tested unit and functioning as designed. No leaks before during or after repair. Call complete"

Arrived on site to follow up on dishwasher that was leaking. Ran unit and found unit dripping from the drain motor when in use. Removed drain motor and found gasket folded and causing the drip. Straightened and seated gasket and reattached. Ran unit and drained several times and verified unit is no longer leaking. Call complete.

"Arrived on-site for oven sparking and broken pieces inside unit. Upon arrival inspected unit and found broil element was broken due to age/normal wear and tear. Oven sensor ohmed at 1.08 within specs on schematics. Replaced broil element, Reassembled unit, Tested oven, broil and bake both turn on and unit heats to temp. Call complete."

"Arrived on site for no control function. Getting correct voltage at outlet . Plugged unit back in , control gave a very loud buzz for a second but died . Replaced control and overlay . Unit preheated normally and all burners working . Job complete"

Arrived onsite to install previously diagnosed parts. I installed the heater and main control. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete.

"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the compressor does run and the unit does cool slightly. However, the unit freezer doesn?t get below 55?F and the refrigerator section barely calls at all. Confirmed customers complaint and found the compressor hot to touch and one line frozen at the evaporator capillary tube going to the first ring on the right hand side. None of the rest of the evaporator had any frost pattern on it. Spoke to PR and was advised the issue would have to be a sealed system issue. Ordered parts and office will need to contact the customer about a return date due to multiple PSP items. Service will need to be scheduled for four hours due to multiple sealed system components, lokring, and distance to call.; ordrng 1 LOKRING (LOKRING) and 1 R600KIT (R600 KIT) and 2 W10896710 (DRIER LOKRING FITTING )s and 1 W10913906 (coupler) and 1 W11107829 (DRIER) and 2 W11225184 (EVAPORATOR LOKRING FITTING )s and 1 W11262991 (DRIP TRAY) and 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR ) and 2 W11504419 (COMPRESSOR LOKRING FITTING)s and 1 W11504420 (COMPRESSOR LOKRING FITTING ) and 2 W11504448 (DRIER LOKRING FITTING )s and 1 W11504449 (EVAPORATOR LOKRING FITTING)"

"Arrived on site for customer complaint of freezer not freezing, found compressor and all fans running, found very little frost pattern on evaporator, found sealed system leak, ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 2188823 (Evaporator) and 1 W10879296 (Compressor) and 1 W10771114 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/office to reschedule) and 1 Cnote (2 hour job)"

"Arrived on site and inspected refrigerator and found it is 80? in both sections, Inspected compressor and found it is hot to the touch and vibrating. Send pictures to CS a sealed system repair is needed. Customer also states that dispenser will not give water, there is no water filter on site to install to see if this is the issue. Recommended that homeowner get a new water filter to see if this is the reason for it not dispensing. Will also order Valve and filter housing which can be quoted for if replaced filter does not fix the issue. ; ordrng 1 W10865322 (Ff evap) and 1 W11024083 (Filter housing) and 1 W11194380 (Dual valve) and 1 W11025999 (Compressor) and 1 W11035643 (Frzr evap) and 1 W10865727 (3 way valve) and 1 W11109499 (Drier tube) and 1 WPSAV-4 (Stub) and 1 W11131873 (Orion board)"

"Arrived on site to inspect unit for not turning on lightbulb, upon inspection found the customer had broken lightbulb at base, removed base. Complete ;

Arrived onsite to replace parts to the door. Replaced parts. Tested door to unit. Door tested good. No issues at this time. Job complete

"Arrived on site for a washing machine that was not getting water. Upon arrival the customer stated that the real issue was it would run continuously and never stop, but this issue was intermittent. I put the unit into diagnostics mode and found error codes F9E2 for Water Ring Detected, Pump Drive System Problem and F2E1 for stuck key. I cleared the error codes. I then ran a test cycle and found it running as designed. After the cycle all steps passed. I found all components running as designed. I filled and drained the unit several times and had no issue with the drain pump. I gained access to the pressure tube and found no kinds of holes. I blew threw the pressure tube and did not find any suds or debris build up. I found his drain hose properly installed. I found customer having proper soap usage. Upon further inspection I found a leak in his valve and housing however.

"Arrived onsite for scratch on fridge door, unit is now operating properly with new door and nameplate. All checks good. Advised customer on repair."

Arrived on site to replace left front burner. Replaced burner test unit and unit test good job complete.

"Arrived onsite for microwave not heating. Tested unit and unit is powering on but not heating. Unit has high voltage issue. Need to order and replace the Magnetron, capacitor and diode . Office to reschedule ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

"Arrived on site to inspect unit for not starting or heating, upon inspection found the face of the microwave had been bent inward due to a apparent drop during install. Spoke with Geham rep and instructed builder to replace. Complete"

"Arrived on site for a refrigerator that was losing cool and with an ice maker that wasnt working. I checked the temps and found the FC at 14?F and the RC at 49?F. I found the ice actually harvested while I was testing temps, but the customer said it was very intermittent. Upon further inspection I found significant ice build up on the RC evap cover and it actually going into the fresh food drawer. I put the unit into diagnostics mode and found all fans working as designed and the IM working as designed. I gained access to the control and found thermistors on P5 and P8 getting proper voltage. I ohmd out the RC thermistor from P5-1 to P5-2 and found it at 4.84k which is right where it should be at around 50?F. I ohmd out the FC thermistor at P5-3 to P5-4 and found it at 5.55k which is to high for the 14?F. I ohmd out the RC evap thermistor at P8-3 to P8-4 and found it at 6.81k ohms which is to high with the amount of frost and ice on the evap cover. This indicates a faulty FC and RC evap thermistor. I am ordering both thermistors, the HV control, and the evap cover/drain pan per service pointer W11092686. I am also ordering the damper just in case, for it was getting voltage but I did not hear it. I advised the customer in order to service the unit they had to keep the unit off for at least 48+ hours to defrost. I had the customer sign the defrost waiver.. ; ordrng 1 W10843055 (Control) and 1 WPW10248595 (Baffle Motor) and 1 W11435997 (Evap Housing) and 1 W11457241 (Drain Pan) and 1 W11032800 (FC Evap Motor Harness) and 1 W10316760 (FC Thermistor)"

"Arrived on site for refrigerator temperature rising. Inspected unit and work area. Found FC door closing due to interference with side cabinets (see SD-QUICKPIC). Pulled unit out to were the cavity is flushed with cabinets and tested door operation. Found doors now sealing properlyAll tested good, no water leaks detected."

"Arrived on-site for microwave not turning on. Upon arrival inspected all fuses and thermostats. All functioning as designed. Checked power coming into con 4 on main control found 120v to control, but main control was not sending power to unit.Call complete"

Arrived on site to diagnose washer that door can not close on. Found latch was broken and throwing error. Replaced latch and retested. Unit Is working as designed. Call complete.; O-emld tckt

"Arrived on site to replace upper oven fan motor, after replacing, unit tested good.

Arrived onsite for dishwasher not drying efficiently. Upon arrival spoke with customer on need for rinse aid and using heated dry and high temp for maximum efficiency. Job Completed.

"Arrived on site to diagnose washer leaking from bottom end. Ran unit and verified a bottom end leak. Found when water level is getting to a certain point, water starts leaking from the bottom of the tub around the gearcase on one side. Ordering tub and gearcase to resolve. 2 man job needed. Office to schedule when tub is here.; ordrng 1 W10371566 (Tub) and 1 W11454372 (Gearcase)"

"Arrived on site to test unit for not heating. Found thermal fuse, cutoff and element tested good. Verified proper voltage to unit. Element was not receiving voltage when turned on. Replaced timer, tested unit, unit works good.

Arrived on site for a refrigerator dripping water in the RC and over freezing in the FC. Upon arrival the customer stated that she was getting icicles in the FC and food was freezing in the RC. I checked temps and found the RC at 33?F and the FC at 0?F. I found the unit on the coldest setting with the damper all of the way open. I advised the customer that due to the open air vents in the back of the RC stuff can sometimes freeze. I walked the customer through how to change temps settings as well. I found the heater and fan working on the unit. I found the drain tube still working and no frost or ice build up on the evap. I found no water drip this time either. I let the customer know her unit was working as designed.

"Arrived on site to test unit for frost and moisture build up in RC. Found mullion was not making contact with center strike causing gap. Leveled unit and adjusted door hinges, tested unit, unit works good. Found all gaskets sealing as designed. Found RC set to 33 and FC set to -5. Set temps to recommended 37 and 0.

"Arrived on site to inspect dryer not starting. Upon further inspection, I found the start button pushed in at the bottom of the button. I was able to get the unit to start by pressing in the middle of the start button and holding it for approximately 3 seconds. The unit is heating as designed. Using my vent test kit, I tested airflow in the unit and found the unit does not have good airflow and will need the vents checked/cleaned.

"Arrived onsite and replaced pressure switch. All checks good. Unit is now operating as designed. All checks good, advised customer on repair."

"Arrived on site for refrigerator not producing ice and major moisture buildup between RC doors. Inspected unit and work area. Removed ice maker and found heater fill the wire broken. Performed diagnostics mode and tested voltage to center door mullion and found none. Tested mullion resistance and found 15 ohms, within range. Will need to replace control to correct DC voltage. Removed fill tube assembled and installed new. Performed diagnostics mode and tested ice maker operation, found all working. Will need to replace RC gaskets and control. Will need to test mullion before replacing gasket to avoid mildew on new gasket . Office to schedule appointment when ETA is available. Will need authorization to continue with repair.; ordrng 1 AUTHORIZATIONNEEDED (AUTH) and 1 W10917313 (GASKET ) and 1 W11084813 (MULLION) and 1 W11330486 (UI)"

"Arrived on site and inspected dryer and found it is not heating, cut off has failed after replacing it dryer is working properly. Found airflow is restricted and recommended homeowner have vent to the exterior cleaned/cleared before dryer is used again, job complete"

"Arrived on site for customer complaint of unit not heating found power supply issue, found only 120v getting to unit, instructed customer to have installers/electrician look at it the power supply connection."

Arrived on job for complaints of dispenser door not opening. Found dispenser door damaged. Will need dispenser to complete. ; ordrng 1 W10861000 (detergent dispenser)

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was making ice but spilling water everywhere. Cleared all ice and unit filled correctly. Complete"

"Arrived on site to inspect wall oven upper oven not functioning. Upon further inspection, I tested the upper oven and found neither the bake nor the broil were working. The convection fan is operating. I pulled the unit from the wall Ed the bake element while on and got 0V. I removed the top panel and found where the main control had shorted at the relay. Customer advised that they need the lower oven, since it is operating, for this weekend.. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST & TRAINING)"

Arrived on job for complaints of console not working properly. Confirmed not all butt working. Will need console to complete. ; ordrng 1 W11296171 (console)

"Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on, but I could hear a grinding noise. Advanced through testing and the dispenser, element and drain pump all operated as designed. I found that the sump/motor assembly is currently OOS. I advised the customer of this and advised that as soon as the part arrives, someone will contact them to schedule return service. No water leaks observed during service. I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service.; ordrng 1 WPW10482502 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to replace front glass. Found wrong part ordered. Ordering new front glass panel office to reschedule. ; ordrng 1 WPW10330077 (Outter glass door)

"Arrived on site to diagnose washer not draining. Upon arrival I attempted to put unit into Diagnostic and was shown 3 error codes F9E1 long drain fault , F8E6 water hazard , F7E1 tachometer miss or wrong signal. reached out to whirlpool tech line and checked both drain and latch at control. Both items with in acceptable limits. Tech line recommends replacement of control. Ordering control and drain pump. Items are expart, office to schedule when part available.; ordrng 1 W11481108 (Control) and 1 W11396717 (Drain Pump)"

"Arrived on site to test unit for not cooling. Found condenser motor and compressor not running upon arrival. Turned condenser motor by hand and it kicked on. Compressor still not turning on. Cycled power and was not able to get condenser motor to start on its own. Replaced inverter, tested unit, compressor starting now but condenser motor not turning on its own without me manually assisting it. Checked pressures and pressures checked good. At beginning of start up compressor was pulling 2amps and slowly started dropping. Before I left amp draw was 1.2amps. Evap motors working. RC and FC started cooling. Recommend replacing condenser motor. Would also like to come back with sealed system parts to replace nature completion on return visit.Office to reschedule.; ordrng 1 W10832994 (compressor) and 1 W11127829 (motor-cond)"

"Arrived on site to diagnose vent hood making excess noise, found that the fan motor itself wasnt fully seated so it was torquing forward when at full speed. Reseated the screws holding the fan motor in place and now the unit is operating as designed. Job complete."

"Arrived on site and found F9E1 saved in diagnostics, customer experiences washer not draining every other load. They are using the correct amount of detergent. Drain pump is good and takes less than a minute to drain washer. Removed rear panel and did not see any issues with pressure hose, harness, control or air trap. All of these were also checked on original visit.

"Arrived on site to inspect fridge for freezing not cooling. I gained access to the freezer evaporator and found the evaporator with only a partial frost pattern. I gained access to the back of the unit no inspected all of the sealed system lines. I found the precooler is leaking refrigerant. I am ordering the precooler and a new Uv dryer to complete the repair. The office will reschedule when we have an eta on the parts. Called techline and spoke to Chris, I advised them of the situation, I received sr# 7730844380. ; ordrng 1 W11189542 (PRECOOLER)"

"Arrived on site to inspect unit for not heating, upon inspection found the unit did heat and was working to specs. Tested element and found no issue, instructed customer on proper use and to fill rinse air. Complete"

"Arrived on site to inspect unit for a bad temp sensor, upon inspection found the housing sensor was shorted. Replaced full housing assembly and valve. Checked for leaks and found no issues. Complete"

"Arrived on site to inspect unit for not opening when the button is pressed, spoke with Paul and found the left filter not clicked in, clicked in filter and functions returned.

"Arrived on site to inspect unit for not agitating correctly, upon inspection found the units agitation did not work correctly because the actuator was not engaged. Replaced actuator with correct model provided. Tested with no issue. Complete"

Arrived on site for washer needing previously diagnosed main control. Upon arrival was able to install the main control but found the lid lock was still shorting out after doing further test. I then replaced lid lock but unfortunately found that the unit was still shutting down due to some random shortage in the unit and sometimes it would work and sometimes it would not I was then able to narrow down that the ui also had a short inside the harness and was causing the main control and lid lock to not function correctly I was able to install all three needed parts and then reassembled and tested the unit

Arrived onsite for lights off. Upon arrival found unit deli drawer UI damaged and wiring on inside destroyed. Ordering drawer and control. Office to reschedule upon receiving.; ordrng 1 W10815669 (Deli drawer)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the facia heater was not the correct part and spoke to SR. She advised that it was wrong on the parts breakdown but found a heater kit that was the right part. Ordering kit and rescheduled customer.; ordrng 1 W10619962 (heater)

Arrived on site to replace all parts. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete

Arrived on site to test unit for not starting. Found when powered on drain pump kicks on and stays on. Removed pump access port and did not find any obstructions but a lot of water drained. Unable to pull unit out. Advised customer to trim and door needs removed to further work on unit.

"Arrived on site for customer complaint of unit leaking found leak coming from drain hose connection, I removed end of drain hose and cut to proper size, reattached hose, unit tested good. Was unable to test hot water valve due to only cold water hooked up at time of service, door bellow, dispenser, and drain all tested good."

Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Powered unit on and setup time and date. Tested cooking operation. All tested good.

Arrived on job for complaints of noise. Found the noise is from plumbing not washer

Arrived onsite for previously diagnosed parts. Upon arrival replaced UI and tested. Unit is now operating as designed. Job Completed.

"Arrived on site , replaced water line . Uses couplers on water line patches . Customer will need supply line from valve to fridge . Job complete"

"Arrived on site to inspect refrigerator not making ice and ice built up behind crisper drawer. Upon further inspection, I found that the customer had defrosted the unit prior to my arrival. Customer advised the unit makes ice, but doesnt dispense the ice. I tested the dispenser and found the motor doesnt function. I removed and replaced the disposer motor and tested and it is operating as designed. I disassembled the RC section and removed the evap cover and found a small block of ice at the top right corner at the suction line and capillary tube. Also found that the evap motor was held on with electrical tape from previous repair by another company. I removed the ice with my steamer. Per service pointer #W11092686, I removed and replaced the RC evap drip pan, secured the evaporator to the back wall with the clips/zipties provided, sealed the top of the evaporator housing with permagum, removed and replaced the evap motor harness and secured the thermistor to the suction line with foil tape and ziptie. Reassembled the RC section and pulled unit out and removed the drain tube and sealed it with silicone. Tested unit and it is operating as designed. While at the back of the unit, I found a sweat spot on the back panel near where the FC evaporator is located indicating a void in insulation. The area was approximately 6 inches long and 1 inch wide next to the hole where insulation is placed inside the unit. Contacted techline and spoke to Rich and advised of my findings and he documented the info and provided SR#7730839970.

Arrived on site to test unit for oven not igniting. Test unit and found bad igniter. Replaced igniter test unit and unit heating to 350 job complete.

"Arrived on site for no water. Tested dispenser no water,removed connection before water line enters door,tested water good water flow diagnosed a frozen water line. Customer will need to defrost unit to clear water line. If problem reoccurs unit will need a new freezer door.

Arrived onsite for microwave not heating. Upon inspection I found it spinning and blowing but no heat. The magnetron sounded abnormally loud. I tested the mag thermostat and it checked good. The capacitor checked Good. I found the transformer windings showing correct resistance and there is 123 Vac getting to the transformer. I found the mag showing less than 1 ohm..

"Arrived back on site for an uneven door issue.Confirmed the complaint and found the unit sitting abnormally due to the floor it sits on. Found the doors were touching, so I added 2 washers to lift the freezer door off the refrigerator door.Unit tested as designed to customers satisfaction.Job complete"

"Arrived on site to diagnose cooktop not turning on from the upper right element, upon arrival customer informed us the upper right knob and lower left knob were broken, upon accessing the inside of the cooktop we found that the upper right switch has shorted. We replaced the switch and now the unit is operating as designed ; ordrng 2 WPW10316664 (Knobs)s"

Arrived on site to diagnose a refrigerator that has a control not operating. Found pantry control wiring broken. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for a cooktop with improper flame height. Upon further inspection I found the flames had no change in height when adjusting knob. I found the propane conversion on the regulator not flipped. I adjusted this. I still found the same issue occurring. I found the orifices were converted already. I adjusted the valves to the burners and still no change. I contacted techline and spoke to Cathy and received SR# 7730839623. She advised his is normal operation on LP. Call complete.

"Arrived on site for no ice and water leaking. Ran diagnostics water not filling icemaker found hard bend on wires at hinge removed line connection found icemaker fill tube frozen,diagnosed unit will need a new freezer door. Checked fresh food compartment for leaking,found drain plugged due to metal pan rusting,removed pan cleared drain tube,found exchanger lines heavily corroded informed customer on possible future problem with corroded exchanger tubing.

Arrived onsite for refrigerator not making ice. Upon arrival found unit rear ice maker damaged and tightened not allowing water to travel through ice maker. Replaced ice maker and tested. Unit is now operating as designed.

Arrived on site to replace display board. Replaced board test unit and unit test good job complete.

Arrived on job for complaints of refrigerator section warm. Found the evaporator blocked with ice. Open cover and found its ice not frost nor draining properly. Removed all the ice and made sure drain cleared.

"Arrived on site and inspect the dishwasher and found customer has removed water manually, confirmed drain pump is running when requested, confirmed drain hose is clear and knock out has been removed from garbage disposal and garbage disposal has not been recently replaced. Filled dishwasher with water three times and it drained correctly three times, could not find A reason why the customer experienced it not draining properly."

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F1E1. Cleared the code and continued with testing. During testing, I found a large amount of suds in the tub. Following the tech sheet, I tested voltage at the filter and got 120V. Tested voltage at the control at the J8 connector and got 120V. Unit completed diagnostics with no further errors. I found the customer is using the rapid loader and the settings were incorrect. Also, the customer has a water softener system. I made recommendations for use and care, as well as, detergent use. No repairs needed at this time as the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite and installed new sensor harness per techline advice from previous visit, all checks good. Unit is now operating as designed with no errors."

"Arrived on site to install previous diagnosed parts. Gained access to UI and LED. Removed failed and installed new. Powered unit on and tested light operation. Performed diagnostics mode and tested components. Found all working. Called Whirlpool tech support and spoke with Rich. Informed of failure and repair. (SR#7730842139). All tested good, no water leaks detected."

Arrived on site for a dishwasher getting no water. Upon arrival the builder stated they already had a plumber out to verify water at the wall. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and checked voltage to the valve and found proper voltage. I found the unit filling and running as designed. I then ran a normal cycle and found it filling and beginning as designed. I informed the builder snd he requested I leave the unit running for him. No leaks observed at the time of service. Call complete.

Arrived on site to diagnose washer that has no power running. On arrival found F6E2 error on control panel. Unit needs a new control and console to resolve. Unit will need 2 man job to unstack units. Office to schedule 2 man job. Ordering console and control.; ordrng 1 W11325580 (Console) and 1 W11322879 (Control)

"Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon trying to get the unit down from the wall. The hooks on the brackets are too far bent, keeping the unit from being removed from the wall. Let customer know that they would need to get the original installation crew to get unit off before returning and then we may work in the unit.

"Arrived on site to repair previously diagnosed range, replaced control and tested the bake and broil. Unit is operating as designed. Job complete."

Arrived onsite for ramping of the evap motor. When fan starts spinning. Advised customer this function is normal. Adjusted heaters to 100% operation and defrost to 8hr schedule. All checks good. Advised customer repair to optimize and reduce fan noise.

"Arrived on site for customer complaint of upper and lower tacks losing ball bearings, found upper and lower tracks need replacing, also found leak coming from sump assembly

Arrived on site for a vent hood not working. I tested the unit and could hear the motor hum but not run. I checked voltage at the wall and motor finding it good. This indicates a bad fan motor.I am ordering the vent motor. Office to reschedule.

"Arrived on site and inspected washer and found it is noisy during operation, found rotor is not attached mounting bolt is missing, Gearcase is leaking oil, Gearcase will need to be replaced and possibly also rotor, stator, clutch, slider, and agitator. ; ordrng 1 W11195971 (Stator) and 1 W11161960 (Agitator)"

Arrived onsite for refrigerator making buzzing noises. Upon inspection I found the rear of the unit in the compressor was vibrating or buzzing loudly as if metal was touching metal somewhere. I accessed the rear panel and found a zip tie on the condenser line at the compressor and the steel line at the dryer touching the suction line. I moved the foam cover so that the steel line was no longer touching. I tightened the zip tie and the noise went away. All my other efforts did not work. There is no more abnormal sounds at this time and no leaks detected during time of service. Job complete.

"Arrived onsite and found control failure, replaced control also found pump unable to pump under load. Ordering pump to repair. All else checks good. Ordering pump to repair. ; ordrng 1 W10876600 (Pump)"

"Arrived on site for customer complaint of freezer not cooling properly, found thermistors not reading correct temperatures. Fan motors tested good. Ordering controls and thermistors. Returning tech to replace controls and test thermistors again in diagnostic mode. ; ordrng 1 WPW10317076 (Control) and 1 W10746274 (Control) and 1 WPW10224292 (Harness) and 1 12791419SP (Thermistor)"

"Arrived on site for noise complaint. Diagnosed long periods of cool down causing ice to form around fan motor,ran diagnostics thermistors and fan passed,changed defrost setting to basic,ran defrost cycle"

"Arrived on site and inspected dryer and found it is not heating, disassemble dryer and sound heating element has failed and cut off has failed. After replacements dryer is heating properly, job complete"

Arrived on site to diagnose a washer that is not cycling. Found lock assembly broken and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a washer that is not cycling. Found lock assembly broken and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect icemaker for not making ice consistently, upon inspection found the unit did make ice just sporadically. Checked temps and found freezer under temp by 5 degrees . Changed temps and tested. Instructed customer to watch unit. Complete"

"Arrived on site for no ice. Ran diagnostics E5 error diagnosed a failed thermistor on icemaker ,replaced icemaker power cycled unit ran harvest test passed ran fill test passed."

"Arrived on site for not making ice . Unit is making ice . Checked door harness ,bin switch , checked normal. Ran harvest ,ice maker was hanging up on flex . Replaced and ran harvest and fill test all checked normal. No water leaks detected at time of service. Job complete ."

"Arrived onsite for refrigerator making loud sound. Upon arrival found unit heater on fc evap was not operating. Spoke with customer on ordering cover, harness and heater and that unit would need a 24 hour defrost. Also found unit left side of freezer drawer, bent ordering new. Office to reschedule upon arrival.; ordrng 1 W10882092 (Element) and 1 W11241580 (Bracket)"

"Arrived onsite for washer intermittently leaking. Customer explained, happens occasionally more so on bulky load. Ran diagnostics and recorded over suds. Ran test and filled unit full of water to inspect for leaks. No leaks found. Inspected bellow and hoses, found no leaks. Already performed service pointers provided by whirlpool for leaks. Called tech line for assistance. No leaks detected at this time. SR#7730839216. Job complete"

Arrived on site to test upper rack and 3rd falling. Found adjuster on upper rack and left adjuster on 3rd rack broken. Replaced upper adjusters ordering 3rd rack adjuster. Office to reschedule. ; ordrng 1 W11231345 (3rd rack adjuster left side)

Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for unit had banged the wall during a cycle. Looked at the unit and saw that the front panel of the unit had separated from the cabinet of the unit. Fixed cabinet, also the unit was out of balance. Re balanced the unit. Looked under the unit and saw that the belt was not properly seated. Seated belt properly. Tested unit. Unit tested good. No leaks at this time.

"Arrived on site for dishwasher door falling down. Inspected unit and work area. Found both friction pads broken. Per diagnostics mode, no error codes. Monitored test cycle and found all components working as designed. Will need to replace pads to correct door issue. Installed new friction pads on both hinges. Tested door operation. All tested good, no water leaks detected. Spoke with customer on user care guide and soap usage with home water softener system.

Arrived onsite for unit making noise during operation. Tested unit. Heard noise. Upon further inspection. Found that the rear rollers were squeaking and also saw that the belt was worn. Suggested to customer to also replace the belt. When ahead with repair. Replaced both rollers and belt. Tested unit. Unit tested good. No issues at this time. Job complete.