Near Hewitt, TX 76643
Chase
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site customer complaint was it would not wash properly put it in test mode would not actually wash the dishes replace the sump assembly it started leaking down there a little pen holes then one of the hoses need to re-order sump assembly; ordrng 1 W11085683 (pump&motor)
Near Pflugerville, TX 78660
Paul
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I evacuated the sealed system. I replaced the UI, main control, compressor, evaporator, RC evaporator motor, and filter drier. I installed a service tap. I vacuumed the system and then charged the system with 5.5 oz’s of R134A. I tested the refrigerator and found it working as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78728
Wesley
Job Details: 10/25/2019
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site and found unit operating with failed door. Door falling apart and keyboard not operating. Advised customer that door is needed. Office to reschedule. ; ordrng 1 W11186045 (DOOR )
Near Bastrop, TX 78602
Cliff
Job Details: 10/25/2019
FREEZER GE PYE22PSHHSS Arrived on site today no say refrigerator that is not cooling properly. Found main control board not operating properly causing intermittent cooling issues. Board will need to be replaced to complete repairs. ; ordrng 1 WR55X30806 (CONTROL)
Near Briarcliff, TX 78669
Andy
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher not latching. Upon arrival customer informed that it’s now working. Tested and inspected unit and found door strike a little misaligned. Made adjustments and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78744
Scott
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for cooling issues . Ran temp checks ,fresh was at 34 ,freezer 24 . All fans working ,compressor working . Found uv dye in evap tray and and on some welds . Found also round ball of ice build up in freezer where evap weld are . Ordering evap ,compressor ,drier uv,service port ,weigh 2 hrs . No water leaks detected at time of service . ; ordrng 1 2HRS and 1 SERVICEPORT and 1 UVDRYER and 1 W11209866 (COMPRESSER) and 1 WPW10313899 (evaporator)"
Near Round Rock, TX 78664
Paul
Job Details: 10/25/2019
REFRIGERATOR MAYTAG WRT318FMDW00 Arrived onsite for the refrigerator not cooling correctly or making ice. I found a restriction in the system and the unit a little over charged. My first readings with gauges were 200 psi on the high side and -10 on the low side. I checked the evaporator and found ice build up at the capillary entry to the coil. I removed some refrigerant and when I had the high side at 120 psi the low side was in a -20 vacuum. I recovered the refrigerant and replaced the filter drier. I vacuumed the system and charged it with 4.16 oz’s of R134A. I checked the pressures again with the exact charge and the low side was still showing -20 psi and the high side was at 120 psi. The evaporator had no frost pattern. I evacuated the charge and unsoldered the capillary tube at the evaporator. I found the end of the tube clear. I pressurized the high side at the dryer and I had good pressure out of the capillary tube at the evaporator for about 5 seconds then I could hear somethi
Near Austin, TX 78759
Wesley
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF540PADB0 Arrived on site and inspected unit to find that no leaks present. Advised customer on unit status.
Near Austin, TX 78703
Wesley
Job Details: 10/25/2019
DISHWASHER KITCHENAID KUDE60FVPA3 Arrived onnsite and found unit with unresponive UI. Advised customer that repair could be attempted to swap main control. Upon opening found UI rusted out.
Near New Braunfels, TX 78132
Richard
Job Details: 10/25/2019
OVEN GE PT7050EH5ES "Arrived onsite for the wall oven not heating and has error code f96. Called Ge tech line and they stated that the error was a cooling fan issue. They stated to replace cooling fan, fan sensor, control. ; ordrng 1 WB26X24020 (range cooling fan)"
Near Smithville, TX 78957
Cliff
Job Details: 10/25/2019
WASHER MAYTAG MVWB835DW4 Arrived on site to diagnose a washer that is not stopping fill through dispenser and dripping constantly. Found failed water valve assembly not closing properly. Replaced water valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW97HEXR0 "Arrived on site for unit leaking. Found debris on glass a causing leak, customer wanted gasket replaced due to mold, removed and replaced gasket bellow and tested good, onleaks on site Bellow
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived onsite for customer complaint of French door refrigerator not cooling both sections. Removed back panel and found compressor not running. Found start device clicking. Removed and replaced start device. Reassembled. Compressor came on and began cooling immediately. Advised customer to wait 24hrs prior to placed items back in unit. All water connections were dry at time of service."
Near Smithville, TX 78957
Cliff
Job Details: 10/25/2019
COOKTOP KITCHENAID KCGS350ESS00 Arrived on site to diagnose a cooktop with burners that are not igniting properly. Tested unit and found burner caps not arranged properly on burner heads. Rearranged caps to proper position and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78665
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL ED5PVEXWS00 "Arrived to inspect no cool on a side by side refrigerator.Confirmed the complaint and removed the evaporator cover in the freezer section and observed a frost pattern from the tube connected to the bi metal. The frost pattern stopped at the bottom of the evaporator.Advised customer this would be a sealed system repair
Near New Braunfels, TX 78130
Robert
Job Details: 10/25/2019
RANGE WHIRLPOOL WFE515S0ES2 Arrived on job for complaints of no oven heat. Confirmed no heat to broil or bake. Replaced control and test operation. Oven heating properly now.
Near Round Rock, TX 78681
Paul
Job Details: 10/25/2019
WASHER WHIRLPOOL MVWB835DW2 Arrived onsite for the washer with a bad odor. Ms stated the odor had finally gone away but still wanted us to check the unit. I ran service test 51 and the unit completed the cycle and all test passed. The unit smells normal and is working as designed at this time
Near Austin, TX 78703
Wesley
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KBSN602ESS00 Arrived on site and installed module. Unit is now operating as designed.
Near Seguin, TX 78155
Robert
Job Details: 10/25/2019
RANGE MAYTAG MGR4452BDQ Arrived on job for complaints of two front burners not working. Found burners rusted and leaks gas. After replacement test operation. No gas leaks detected.
Near Elgin, TX 78621
Cliff
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF736SDAB12 Arrived on site to replace controls and icemaker for the refrigerator. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for customer complaint of French door refrigerator not producing ice. Ran test 056 and found error code E5 (Thermistor Error). Removed and replaced ice maker assembly. Reassembled. Ice maker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78727
David Z
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site to diagnose a refrigerator that’s building some frost in the FC. Examined FC and found that there is only a tiny bit of ice building on the back air chute cover. Advised customer that they will see tiny amounts of ice on the walls at times since it is just frozen moisture. Removed back panel and air chute and checked Evap. Found no abnormal frost or ice on Evap. All is working as designed at this time. Advised customer on user care guide and normal freezer conditions. Call complete.
Near San Marcos, TX 78666
Brandon
Job Details: 10/25/2019
COMPACTOR WHIRLPOOL TU950QPXS2
Near San Marcos, TX 78666
Robert
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of missing parts. Found the area in question has no part. Customer will get with builder on solutions with cabinet design. Ran diagnostics and tested for leaks.
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/25/2019
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for washer shacking. Inspected unit and work area. Performed diagnostics mode and checked for fault codes, none found. Performed automatic test cycle and found no failures. Ran unit on high spin speed and agitation. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Georgetown, TX 78633
Al
Job Details: 10/25/2019
WASHER MAYTAG MVWB765FC4 Arrived to inspect unusual noises from unit.Ran diagnostics test mode and unit did not make any unusual noises.Customer advised it may be making the noise when clothes get tangled in the agitator.All water lines were dry at the time of service Job complete
Near San Marcos, TX 78666
Robert
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on job for complaints of not washing. Found washer stuck in drain. Check hose no blockage. Replaced control and test. Ran diagnostics and calibration. No leaks detected at time of service
Near Georgetown, TX 78633
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW01 "Arrived to inspect ice bin not coming from unit.Opened up the left door, pressed the release button and pulled unit from ice maker compartment.Customer was confused on how to free the ice container.All water lines were dry at the end of service Job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 10/25/2019
ICE MACHINE KITCHENAID KUIC15PHZS Arrived onsite for ice machine making too much ice. Found that it had a bad thermistor. Replaced thermistor and tested good. Complete
Near Austin, TX 78753
Joseph C.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for “not cooling” complaint. Per my previous diagnosis, removed and replaced evaporator fan. Unit checks good. No leaks detected, at time of service."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2019
MICROWAVE JENN-AIR JMC2430DP01 "Arrived on site to replace trim to unit. Replaced trim to unit. Tested unit, unit test good. Sending back 1 unused trim panel. Job complete"
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/25/2019
OVEN WHIRLPOOL WOC54EC0AS01 Arrived on site and replaced shattered inner oven door glass. Unit operates properly after repairs.
Near San Marcos, TX 78666
Brandon
Job Details: 10/25/2019
DISHWASHER FRIGIDAIRE FGID2466QF5A "Arrived on site o replace console, after replacing, unit tested good."
Near Austin, TX 78703
Wesley
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Arrived onnsite and assisted customer with the tightening of her door handle right side.
Near Robinson, TX 76706
Chase
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site customer complaint was fridge would not make ice call tech-support previous time when I was out there they told me to replace the UI interface replace the part ran the icemaker customers gonna call back in if they have anymore problems
Near Austin, TX 78745
Scott
Job Details: 10/25/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for poor drying . Found hi limit thermostat was blowen . Replaced T-stat . Unit is now heating now . No lint build up at time of service . Job complet
Near New Braunfels, TX 78130
Richard
Job Details: 10/25/2019
WASHER WHIRLPOOL MVWB965HC0 Arrived onsite for the washer leaking water on bedding cycled. Ran diagnostics and found no issues with unit all functions tested properly. Ran the bedding cycle and could not find any leaks. Drain water looked underneath washer and found no water residue and the insulation was dry. While putting the washer back found that the drain connected to washer just popped off with ease. It no hose clamp. Advised customer that this could be the leak. Customer did state that the leak did happen while it was draining. Customer also stated they will put a hose clamp on drain hose.
Near Lakeway, TX 78734
Andy
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for refrigerator not making ice. Tested and inspected unit and found ice bin full of ice. Found old ice in bin And some frost buildup due to dispenser gasket at door. Made adjustments to gasket and instructed customer on use and care and practice for best performance. No other repairs are needed at this time. No water leaks present at time of service.
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
OVEN IKEA IBS550DS03 Arrived onsite for customer complaint of wall oven taking too long to preheat. Tested unit and found voltage @120v. Unit need 240v to heat properly. Advised of findings and to seek electricians. No other issues found.
Near San Marcos, TX 78666
Luis
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for no cool. Found lights all off,found unit not running. Powered unit off from ui same issue no change,removed deli control power cycled unit lights came on,unit shutting itself off and on diagnosed failed deli control and failed main control. Installed a new main control and deli control powered unit on compressor and fans powered on,deli control working unit is working as designed.
Near Round Rock, TX 78681
Al
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer issues.Ran diagnostics test mode and unit provided NO previously confirmed errors.Calibrated the unit.Ran a simulated load and unit preformed as designed.All water lines were dry at the time of service.Customer says problems are seldom, but do exist.I found nothing on this date.Job complete"
Near Austin, TX 78723
Joseph C.
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for “door dropping down, when opening” complaint. Inspected unit and found friction pads broken off of hinges. Installed new friction pads. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78664
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect whirlpool refrigerator not cooling.Confirmed the complaint and by checking temperatures in both refrigerator and freezer sections (78 degrees in both compartments)I called whirlpool tech line and spoke with KATHY.I checked voltage DC at red and black and got 6.74Voltage AC at black and white and got 122.6Unit will require a compressor, drier and access valve to complete the repair; ordrng 1 876764 (VALVE) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2HOURS ) and 1 W10832994 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER)"
Near Austin, TX 78731
Andy
Job Details: 10/25/2019
REFRIGERATOR JENN-AIR JFC2070KRS Arrived on site for refrigerator ice maker making noise. Upon arrived customer informed me that it’s not ice maker making noise but something in the back and it makes 2 thump sounds in a row every 1 minute although customer informed me that last time she heard sound was Tuesday. Tested and inspected unit and attempted to reproduce sound with no success. Unit appears to be working as designed. Instructed customer that if unit makes sound again to record it to give some idea. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 10/25/2019
WASHER MAYTAG MHW5500FW0 "Arrived on site and inspected washer and found error code F3E1, F9E1, and F8E3. Set washer to run a diagnostic cycle and found it is smoking at the center rear vent exit. Spoke with tech line and they said there is a possibility that the internal heating element has failed/shorted or it is friction from the beginning of a bearing failure burning the bearing oil/grease. possibilities for the error codes include, A failing control board, water level sensor, main harness.
Near Austin, TX 78746
Scott
Job Details: 10/25/2019
DISHWASHER KENMORE 665.13293K114 "Arrived on site for dishwasher not draining . Found drain motor working . Found something in in drain hose . Couldn’t determine which hose .. No water leaks detected at time of service . ; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (hose-drain)"
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for customer complaint of frost build up in FC section front. Found extreme frost build up bear RH front of FC section. Removed door seal and found door liner warped. Ordering new door and slides. ; ordrng 1 W11301145 (dor-fip SS) and 2 WPW10120018 (cables)s
Near Austin, TX 78739
Luis
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived on site for damaged door seal. Found gasket ripped,replaced fresh food door gasket adjusted mullion heater checked door operation good checked door seal good"
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
VENTHOOD UNKNOWN UXT5236BDS1 "arrived on site to inspect venthood lights. Upon further inspection, I found the light lenses were broken on both lights. I remov and replaced both light assemblies and tested. Both lights operated as designed. I tested the venthood and it operated as designed on all speeds. Job completed."
Near Austin, TX 78748
Kevin
Job Details: 10/25/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found one leg of power is missing and dryer will not heat, recommended to renter that homeowner be contacted And electrician will be needed to correct outlet. Removed rear panel on dryer and confirmed All components will be operating normally once power is corrected. No lint found in dryer at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "arrived on site to inspect refrigerator ice maker. Upon further inspection, using my jumper wire, I tested the ice maker and it began to harvest dumping the ice that was in the tray then dispensed water into the tray. I removed the ice maker and dumped the water out of the tray then reinstalled it and tested again. This time, the motor began to turn, but got one fourth of the way through harvest and stopped. I removed and replaced the ice maker and tested and it failed. I reinstalled the old ice maker and when I plugged it in, it began to harvest and dispensed water into the tray. I advised the customer of my findings and am ordering another ice maker due to the current one having intermittent functions. No water leaks observed during service.; ordrng 1 WPW10300024 (icemaker)"
Near Austin, TX 78758
David Z
Job Details: 10/25/2019
DRYER WHIRLPOOL WED7590FW1 Arrived on site to diagnose s dryer that was not starting. Found dryer is not even powering on. Tested outlet at the wall and found proper voltage. Job will require 2 man to unstack unit to perform proper diagnostic and repairs. Ordering 1 2MAN and office to reschedule. ; ordrng 1 2MAN (2ND MAN ) and 1 CNOTE (RESCHEDULE FOR 2 MAN.)
Near Wimberley, TX 78676
Brandon
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of no ice production after power outage, found error code e2 in test 56, I reset control, unit tested good."
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived onsite for customer complaint of french door refrigerator frosting up on RC evaporator frosting up. Customer advised that prior company has been out and replaced control,UI and harness. Removed RC evaporator cover and found left side all frosted over.Called WPL Techline JK SR#7726206122 and advised possible sealed system leak. Ordering compressor and RC evaporator. OF to R/S. ; ordrng 1 8201675 (compressor) and 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (PROCESS STUB) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/25/2019
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site for unit with upper rack falling down. Found the right adjuster was broken. The left broke and I was doing the repair. Replaced both adjusters and rack now operates properly. Water connections were all dry.
Near Austin, TX 78758
David Z
Job Details: 10/25/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previously diagnosed parts. Installed new control panel cover and tested function All is working as designed. Call complete.
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/25/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer will not start a cycle, removed rear panel and found thermal fuse has failed again, also found burn marks on heating element surround. Heating element has expanded during cycle made contact with bulkhead and shorted out dryer. Took pictures of burn marks, Element shorting/overheating is due to no airflow. Customer attempted to clean out vent themselves after the last visit.
Near Smithville, TX 78957
Cliff
Job Details: 10/25/2019
DISHWASHER KITCHENAID KDFE304DSS0 arrived on site to diagnose a dishwasher that is not heating. Found OWI and wiring harness failed. Both parts will need to be replaced to complete repairs. ordrng 1 W10911101 (harns-wire) and 1 WPW10705575 (sensor)
Near New Braunfels, TX 78130
Robert
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of not draining. Found 120v to pump motor not operating. Replaced pump and test. No leaks detected at time of service.
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/25/2019
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for unit making noise, loaded unit and started wash, ran through cycle with no issues, advised to video if happened again"
Near Austin, TX 78704
Wesley
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onnsite and found unit operating properly in diagnostics and in regular cycle. Advised customer on how to reset.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 10/25/2019
DRYER WHIRLPOOL WED5620HW1 Arrived on site for “no display and no heat” complaint. Inspected unit and found one leg of breaker tripped. Reset breaker. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Kyle, TX 78640
Robert
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on job for complaints of no water or ice. Found the supply off. Corrected supply and test. No leaks detected at time of service.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to test unit for door not closing and latching properly. Tested unit found that both left and right door hinges were broken. Job complete
Near Pflugerville, TX 78660
David Z
Job Details: 10/25/2019
RANGE WHIRLPOOL WEE745H0FS2 "Arrived on site to diagnose a range that was taking an extended period of time to heat and non functioning burners. Tested voltages at the outlet in the wall and found 240, but only reading 16v at L1 on the range. Tested with a different power cable and same result. Retested outlet and found inconsistent voltages, likely indicating loose connections. Customer will need to resolve issue with outlet before further testing can be performed. Customer did show me the bottom draw was not sliding smoothly and sticking on the right side. Ordering 2 new slides 1 WPW10441804 slide and 1 WPW10441805. Will return with slides on .; ordrng 1 W10441804 (slide-drwr)"
Near Marble Falls, TX 78654
James
Job Details: 10/25/2019
DISHWASHER KITCHENAID KDTE334GBS0 Arrived on site and tested operation. I found ui constantly canceling cycles. Installed new ui and tested. Unit tests good. Job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for customer complaint of washplate cap keeps coming off. Found bolt loose. Used blue loctite and tighten screw. Cap now secure. No additional labor charge performed. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator ice maker. Upon further inspection, the customer advised that the ice in the bin has frost on it. I checked the ice and it appeared to be normal. I removed the bin and found ice shavings on the motor cover which is possibly from using the crushed ice selection. Tested the ice dispenser and ice shaving would drop with the cubes. Tested the crushed ice selection and it operated as designed. I found ice shavings on the bottom underside of the bin. I contacted Techline and spoke to Robert and advised of my findings. He advised that it was normal but to replace the separator/ice door assembly. Provided File #7726209406. I am ordering the separator/ice door assemblyNo water leaks observed during service.; ordrng 1 W11324588 (DOOR-ICE) and 1 W11324790 (DOOR-ICE)"
Near Leander, TX 78641
Jonathan S
Job Details: 10/25/2019
WASHER MAYTAG MVWB865GC0 Arrived on site for washer not starting cycle. Tested unit in normal operation. Found cycle stuck on normal and would not allow to change. When press start unit double beeps. Performed diagnostics mode and when attempting to press start for manual test screen goes blank. Removed control and installed new. Found same results. Will need to replace console with assembly. Unit needs chrome console.; ordrng 1 W11162441 (CONSOLE)
Near Austin, TX 78745
Scott
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for unit not washing . Found lid lock failed also cap failed . Replaced both latch and cap. Ran calibration and test wash . All checked normal . No water leaks detected at time of service .job complete .
Near Gatesville, TX 76528
Arthur B.
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite for customer complaint of RC section of dual evaporator French door refrigerator not cooling. Found RC all frosted over. Removed all ice from evaporator, found thermistor harness frayed. Removed and replaced RC thermistor, reassembled and observed cooling. Good frost pattern forming.All water connections were dry at time of service."
Near Cedar Creek, TX 78612
Cliff
Job Details: 10/25/2019
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found debris caught between plastic drum bearing and felt seal. Removed debris and tested unit. Found all is functioning properly at this time.
Near Briarcliff, TX 78669
Andy
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator water filter not coming out. Tested and inspected unit and carefully removed filter. Customer had another filter on site so I replaced it for them. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/25/2019
RANGE WHIRLPOOL WFG320MOBS3 "Arrived on site for unit with handle that came off, found left screw came out and fell in door, removed door . Was able to retrieve screw and re assemble and tested good Took pic of dop and install date"
Near Hutto, TX 78634
Tyler B.
Job Details: 10/25/2019
MICROWAVE IKEA IBMS1455DS00 Arrived on site for unit start button not working. Removed panel and found button clip broken. Replaced buttons and tested good
Near Austin, TX 78741
Leonardo
Job Details: 10/25/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for hinge broken. Found hinge broken replace hinges test unit and unit test good job complete.
Near Manor, TX 78653
Joseph C.
Job Details: 10/25/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for “washer will not get out of wash cycle” complaint. Inspected unit and found pressure hose with poor quality connection to control. Reinstalled hose onto control. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78739
Luis
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for water leaking in fresh food door. Found water in shelf under ice container housing,ice water and melting. Ran diagnostics good air flow from freezer section ran diagnostics all test passed,temps in freezer @15° changed defrost setting,adjusted temperature settings in freezer compartment. Checked ice door seal good,checked door gaskets good."
Near Cedar Park, TX 78613
Lou
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that they have a water softener. I checked the dispenser and changed the rinse aid dial to #2. Placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I placed my multimeter on the black wire at the junction box and found the element read 7-9amps during wash and 7-9amps at the end of testing. Contacted Techline and spoke to JK and advised of my findings. JK advised to turn hot water on at kitchen tap, wash on heavy duty with hi temp wash, heated dry, and sani rinse and at the end of washing, one the door to allow airflow into the tub to assist with drying. Also, advised to use rinse aid. Provided File #7726206491. I advised customer Techline recommendations to get best results. Also made recommendations for use & care and detergent& rinse aid types/use. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Robert
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of door not closing. Found striker set too high and blocking door. Adjusted striker position. No leaks detected at time of service.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/25/2019
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and installed new recirculating pump. Tested operation and found unit working properly.
Near Leander, TX 78641
Lou
Job Details: 10/25/2019
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven control panel. Upon further inspection, the customer advised that the control panel operation is intermittent. I placed the unit in diagnostics showing error code F6E4. I cleared the code and while testing the components, the display went blank and the unit rebooted. I removed and replaced the ACU and control panel and tested. Both upper and lower ovens operated as designed. I advised the customer of my repairs. Job completed."
Near Austin, TX 78704
Wesley
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onnsite and replaced door per techline. Corrected issue. Now unit is operating as designed.
Near Manor, TX 78653
Joseph C.
Job Details: 10/25/2019
RANGE WHIRLPOOL WFG510S0HB1 "Arrived on site for “right front burner takes long time to ignite and oven will not come on” complaint. Inspected unit and found bad ground to burner head. Removed and replaced burner head. Front burners have a little hesitation, when trying to ignite. Observed air conditioner vents are pointed at front burners. Showed customer. For all conditions, burners are performing as designed. Found oven spark module to be faulty. Removed and replaced oven spark module. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78665
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect mullin issues.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete Customer satisfied
Near New Braunfels, TX 78130
Robert
Job Details: 10/25/2019
DRYER WHIRLPOOL WED8000DW4 Arrived on job for complaints of noise. Found blower housing not aligned properly. Corrected housing issues and test.
Near Hutto, TX 78634
Al
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect leaking drain hoses.Confirmed the complaint and in diagnostics test mode.Removed and replaced the hoses.Reassembled and unit tested as designed.No Leaks.All water lines were dry at the end of service.Job complete Customer satisfied
Near Spicewood, TX 78669
Andy
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for refrigerator still not cooling. Tested and inspected unit and found. Tested and inspected unit and found harness not fully inserted, reinserted properly and tested unit. All operations are normal. No other repairs are needed at this time. No water leaks present at time of service."
Near Pflugerville, TX 78660
Al
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived to inspect dented refrigerator door.Confirmed the complaint and removed and replaced it.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 10/25/2019
REFRIGERATOR JENN-AIR JSD2695KES Arrived on site and tested operation. I found compressor relay just clicks and will not start compressor. Ohmed compressor windings and found to be good. I found overload rattles when moving around. Unit will need new start device to repair. Installed new start device and capacitor and tested operation. Unit now cooling and allowing for temperature selection. Job complete
Near Austin, TX 78748
Leonardo
Job Details: 10/25/2019
MICROWAVE WHIRLPOOL WMH73521CS4 "Arrived on site to test unit for interior light stays on when door is closed. Tested unit and found that 3 way switch was burned out. Replaced 3 way switch. Tested unit, unit test good.
Near Austin, TX 78744
Scott
Job Details: 10/25/2019
WASHER MAYTAG MVWC465HW2 "Arrived on site for no cold water . Found there is cold water at shut off . Replaced valve . Ran diagnostics all checked normal ,no water leaks detected at time of service . Job complete ."
Near Austin, TX 78759
David Z
Job Details: 10/25/2019
DRYER FRIGIDAIRE AEQ6000ES2 "Arrived on site to diagnose a non heating dryer. Performed diagnostics and found everything to run, short of heat. Tested thermal cutoff and found everything good. Tested heating element and found a break in the wire of the element.Took unit apart and gained access to the heater assy. Removed and replaced heater assy. Reassembled unit and retested. All is now working as designed. Call complete."
Near Marble Falls, TX 78654
James
Job Details: 10/24/2019
REFRIGERATOR FRIGIDAIRE FFTR1814TB0 Arrived on site and tested operation. I found unit not defrosting causing poor cooling. Tested defrost circuit and found timer is not advancing. Installed new timer and tested operation. Unit tests good. Job complete
Near Austin, TX 78704
Wesley
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onnsite and found unit wiring snapped for the icemaker inlet water heater. Ordering door to repair ice maker function issue. ; ordrng 1 W11254954 (DOOR STAINLESS)
Near Austin, TX 78728
David Z
Job Details: 10/24/2019
WASHER GE GUD27ESSM1WW "Arrived on site to diagnose a washer dryer combo with a dryer not starting. Performed diagnostics. Tested timer, and could hear timer running, voltage going out. Tested door switch and found good. Tested start button and found voltage going to signal. Tested safety switch and fuse voltage and both showing good. Tested heating element and verified all is good. Ordering main control and 2 thermostats as all signal items are testing good. Return with WH16X27251 control, and please order both thermostats, unable to locate part #. Office to schedule return based on parts avail. ; ordrng 1 CNOTE (ORDER BOTH DRYER THERMOSTATS PLEASE ) and 1 WH16X27251 (board & support asse)"
Near New Braunfels, TX 78130
Richard
Job Details: 10/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not cooling. Upon inspection found error code PO. Which means power off. Called tech line to discuss why the refrigerator kept turning off and on at the control board while the refrigerator was still plug in. We ran diagnostics and found that the freezer evap fan was the issue. De thawed ice build up in freezer and replaced evap fan motor and harness. Also replaced control board and UI. Refrigerator tested good and no leaks detected. Complete
Near Austin, TX 78745
Leonardo
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for loud noise and draining crackling noise. Tested unit. Found that glass was stuck in the drain motor. Removed glass from drain motor. Tested unit. Unit test good, no leaks at this time. Job complete"
Near Temple, TX 76502
Chase
Job Details: 10/24/2019
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site customer complaint was would not drain found the dishwasher was not installed properly reinstalled it adjusted the legs ran the unit unit wash and drain all Lines are dry
Near Temple, TX 76504
Chase
Job Details: 10/24/2019
WASHER WHIRLPOOL WFW5620HW Arrived on site customer complaint was washing machine had error message found the waterline was not on all the way ran into test mode everything work great all lines are dry