Near Temple, TX 76502
Jonathan M
Job Details:
04/02/2020
DISHWASHER KITCHENAID KDTM404ESS3
Arrived on site for dishwasher that won’t close properly and had a torn gasket. Inspected unit and work area. Unit did not have a torn gasket but was unlevel causing it to be hard to close. Adjusted feet on dishwasher and the unit is opening and closing as designed. Call complete.
Near Marble Falls, TX 78654
James
Job Details:
04/02/2020
WASHER MAYTAG MHW5630HC0
Arrived on site and found water leaking from dispenser front while unit filling. Installed new dispenser assembly and tested operation. Unit tests good and no leaks found after repair. Job complete
Near Leander, TX 78641
Lou
Job Details:
04/02/2020
DISHWASHER WHIRLPOOL WDF330PAHS0
"arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I placed my multimeter around the black wire at the junction box to test amp draw from the components. I advanced the unit to the heating cycle of wash and then dry and got 0amps. I inspected the element and found a burnt spot on the back left portion of the element I removed and replaced the element and retested and the unit is operating as designed with element showing 7-9amps. No water leaks observed during service, job completed."
Near Austin, TX 78732
Robert
Job Details:
04/02/2020
DRYER LG DLG7188RM
Arrived on job for complaints of no heat found the valve not working properly no gas. After replacement test operation.
Near New Braunfels, TX 78130
Noah D
Job Details:
04/02/2020
VENTHOOD WHIRLPOOL WVU37UC0FS0
"Arrived on site to install fan for loud running noise, installed fan and retested, all functions running with normal noise. Job complete"
Near Leander, TX 78641
Lou
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
"arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I contacted Techline and spoke to TJ and advised him of the history of this unit. TJ had me check voltage from points L-N on the ice maker and I got 124V. TJ advised to jump the IM from points T-H and check the heater under the IM. The heater failed to come on. TJ advised to replace the ice maker and see if it functioned. I removed and replaced the ice maker and it harvested and dispensed water into the tray. I advised that the most recent IM did the same thing last time. TJ advised that should this IM fail to order another and put due to customer complaint on the order so that it can be researched. He provided File #7727505945. I advised the customer of techlines recommendations and advised to give the ice maker until tomorrow to make ice. If it fails, contact our office. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Paul
Job Details:
04/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Arrived onsite for a refrigerator frosting up in the RC. I found the RC evaporator frosting up starting on the left side and working its way to the right side due to the drip pan bowed badly in the center. The units serial number is after the ones listed in service pointer W11092686E but them symptoms are the same from the pointer. Did not try and remove the cover at this time but I am ordering it JIC it’s needed. Ordering 2EA 67006425 SCREW, W11211387 COVER-EVAP, 2EA 2185788 CLAMP-CABLE, & W11033168 HARNS-WIRE. RS for Wed 4/8.; ordrng 2 2185788 (CLAMP-CABLE)s and 2 67006425 (SCREW)s and 1 W11033168 (HARNS-WIRE) and 1 W11211387 (COVER-EVAP)"
Near Austin, TX 78759
Luis
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01
"Arrived on site for no cool in fresh food and freezer. No air flow from freezer,removed cover found main harness in freezer compartment not connected into liner,installed harness fan powered on unit cooling down correctly"
Near San Marcos, TX 78666
Kevin
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00
"Arrived on site and found compressor is running, evaporator fan is running, freezer temperature is 56° exposed evaporator and found no frost pattern. Took one picture. Sealed system will need to be redone. ; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Austin, TX 78704
Luis
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS01
"Arrived on site for cooling issue. Unit resetting itself shutting on and off preventing cooling,diagnosed faulty controls. Replaced main control and ui,powered unit on compressor and fans powered on unit cooling down"
Near Austin, TX 78734
Robert
Job Details:
04/02/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on job for complaints of third rack not working. Found the third rack wheels broken and rails mounted upside down. Replaced rack and tracks. No leaks detected at time of service
Near Manor, TX 78653
Scott
Job Details:
04/02/2020
DISHWASHER WHIRLPOOL WDF330PAHS2
"Arrived on site for dishwasher leaking , found supply line not tightened enough on elbow on valve . Tightened fitting connection down . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
Near Horseshoe Bay, TX 78657
James
Job Details:
04/02/2020
MICROWAVE KITCHENAID KOCE500ESS06
Arrived on site and installed new mag and inverter. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Luis
Job Details:
04/02/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01
Arrived on site for no lights. Diagnosed faulty right side leds installed new led modules powered unit on all leds working as designed. Repair covered by AUTHO on file
Near Marble Falls, TX 78654
James
Job Details:
04/02/2020
REFRIGERATOR KITCHENAID KRFF305ESS00
Arrived on site and tested operation. Found freezer T 18 and fresh food at 50. Found ui has placed unit into Celsius on its own. After adjusting to Fahrenheit the unit came on and began to cool. Unit has failed ui. Installed new and tested. Unit tests good. Job complete
Near Austin, TX 78759
Luis
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05
"Arrived on site for no cool in fresh food. No air flow entering fresh food,removed evaporator cover found fan not running good voltage to fan diagnosed a defective fan motor. Installed a new fan motor,powered unit on fan powered on and cooling down."
Near Georgetown, TX 78626
Lou
Job Details:
04/02/2020
RANGE WHIRLPOOL WFG550S0HZ0
"arrived on site to inspect range oven leaking gas. Upon further inspection, the customer advised that they can smell gas and see a haze while using the Bake function of the oven. I tested the unit on Bake at 350 degrees and removed the bottom panel to inspect the flame. The unit heated as designed, but I could not smell any excess gas. I inspected the where the burner connects at the venture and it was good. I removed the back panel and using my liquid gas leak detector, I checked all gas line connections and gas lines for any leaks and found none. I checked the gas line connection at the wall as well and it was good. I tested the unit on Bake at 400 degrees since this is when the customer could smell the gas and still, no gas leaks. I advised the customer, whom was watching the entire time, of my findings. No mechanical repairs needed. No gas leaks detected during service, job completed."
Near Austin, TX 78725
Leonardo
Job Details:
04/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to test unit for unit not draining. Test unit and found drain pump not coming on. Removed drain pump and found glass stuck. Removed glass test unit an dunit draining correctly.
Near Kyle, TX 78640
Leonardo
Job Details:
04/02/2020
OVEN WHIRLPOOL WOD77EC0HS00
Arrived on site to replace broiler element. Replaced element test unit and unit test good job complete lower oven preheated to 350 in 12 minutes.
Near Kyle, TX 78640
Brandon
Job Details:
04/02/2020
WASHER SAMSUNG WA50M7450AW/A4
"Arrived on site to diagnose washer, customer said it has been working fine now and doesn’t need anything done to it."
Near Dripping Springs, TX 78620
Brandon
Job Details:
04/02/2020
DISHWASHER WHIRLPOOL WDF550SAAS0
"Arrived on site for customer complaint of unit running a long time, found thermistor wasn’t connected from previous repair, I reconnected thermistor, instructed customer to call if the problem continues."
Near New Braunfels, TX 78130
Noah D
Job Details:
04/02/2020
RANGE WHIRLPOOL WFE505W0HS1
"Arrived on site to install switch,upon installation customer noticed stem was same length as last switch which was a issue, offered to put new switch on but customer stated that it is still the wrong part, checked all numbers and found no issue with part number, office to call customer on solution ; saved tckt"
Near Johnson City, TX 78636
Brandon
Job Details:
04/02/2020
MICROWAVE AMANA AMV2307PFS3
"Arrived on site to replace faulty control, after replacing control and bulb, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details:
04/02/2020
OVEN WHIRLPOOL WOD51EC0AS05
"Arrived on job for complaints of hole burned through cavity of upper oven. Confirmed hole and found the hidden bake element cause of heat source. Called tech line,7727506014, used video chat to get pictures of cavity damaged.
Near Austin, TX 78723
Scott
Job Details:
04/02/2020
DRYER WHIRLPOOL MED5500FW2
"Arrived on site for dryer not heating but turning . Checked thermal fuse ,heater , thermostats , all checked normal . Getting correct voltage . Checked and found heater relay on control has failed . Replaced control , unit is now heating properly . Cleaned lint out of unit . Job complete ."
Near Leander, TX 78641
Lou
Job Details:
04/02/2020
OVEN WHIRLPOOL WGG745S0FS02
"arrived on site to inspect range oven lights not turning off. Before looking at the unit, I found several scratches on the floor in front o fire unit (photos). Upon further inspection, I pressed the light button on the console and the lights stayed on. When I opened the lower oven door, I found the door switch was bent and not making contact with the door. I adjusted the switch and tested the door and the lights turned off. I tested the cooktop burners and all operated as designed. No gas leaks detected during service, job completed"
Near Austin, TX 78753
Leonardo
Job Details:
04/02/2020
MICROWAVE AMANA AMV2307PFS4
Arrived on site to replace board. Test unit and found door not hitting lower switch making unit five error code. Secured switch holder test unit and unit test good job complete.
Near Manor, TX 78653
Andy
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
Arrived on site for refrigerator compressor noise. Tested and inspected unit and found all noise to be normal. Called tech line and spoke with Brian (SR# 7727504113) made aware of stated issue and what was found. Was instructed that all operations are normal and unit is operating as designed. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78731
Luis
Job Details:
04/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for leaking from icemaker. Ran diagnostics icemaker passed diagnostics,no leaks from icemaker,ran ice box fan test passed good air flow. Changed defrost setting to basic to allow good ice production and air flow through vents,advised customer to clean bin and chute every 2 weeks"
Near Pflugerville, TX 78660
Paul
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7
Arrived on site for a refrigerator not making ice. Ran diagnostics found that ice maker is bad. Replaced icemaker and tested. The unit is working as designed. No water leaks found at time of service. Job complete.
Near Austin, TX 78731
Luis
Job Details:
04/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for leaking from icemaker. Ran diagnostics icemaker passed diagnostics,no leaks from icemaker,ran ice box fan test passed good air flow. Changed defrost setting to basic to allow good ice production and air flow through vents,advised customer to clean bin and chute every 2 weeks"
Near Leander, TX 78641
Lou
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. It harvested as designed and then tested the fill tube. No water dispensed into the tray. I checked the water line at the bottom left hinge area and found the tube still kinked not allowing water to flow through. I tested the fill tube at the hinge and it dispensed water. Due to the water line not replaceable, I am ordering the left FC door in SS and office to schedule return service. Ice maker turned off. No water leaks observed during service.; ordrng 1 LW11026425 (dor-fip SS)"
Near Manor, TX 78653
Andy
Job Details:
04/02/2020
WASHER MAYTAG MVWB765FW0
Arrived on site for washer not operating. Tested and inspected unit and found failed UI console. QRemoved failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Salado, TX 76571
Cliff
Job Details:
04/02/2020
DOWNDRAFT BOSCH DHG601DUC
Arrived on site to diagnose a downdraft vent that is making unusual noise when retracting. Found unit in need of lubrication. Lubricated all rails and worm gear and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78665
Andy
Job Details:
04/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site to install previously diagnosed pantry control. Inspected wire harness going to control and found broken wires.Ordering part. Customer would like soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11170612 (harns-wire)
Near Leander, TX 78641
Lou
Job Details:
04/02/2020
RANGE KITCHENAID KSGG700ESS1
"arrived on site to to inspect range oven temps. Upon further inspection, when I went to test temps in the oven, I found that the burner doesn’t ignite and the Ignitor is functioning. I removed the broiler drawer and found that the burner wasn’t attached to the Ventura and gas was flowing freely. Also found where the back panel where the regulator attaches was badly damaged/dented and the right side panel was bad dented at the bottom. I was able to get the back panel to straighten and I attached the burner t the Ventura and retested and the unit operated as designed. The customer contacted their installer to get a receipt to show when the unit was actually installed to cover the cost of the side panel. I advised the customer that cosmetic damage repair is only good for 30 days. Customer advised that he would contact the office when he received an installation receipt and whether or not they want to replace the panel. No gas leaks detected during service, jo
Near Austin, TX 78705
Luis
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05
"Arrived on site for damaged handles. Found defective and damaged handles,replaced both ha does tested door operation good."
Near Georgetown, TX 78628
Cliff
Job Details:
04/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Arrived on site to diagnose a dishwasher with damage to upper rack and soapdish. Found soapdish latch breaking and upper rack coding faulty causing rat to rust and rust to get on dishes. Upper rack and soapdish will both need to be replaced to complete repairs. .; ordrng 1 W10909088 (dishrack upper)
Near Horseshoe Bay, TX 78657
James
Job Details:
04/02/2020
WASHER MAYTAG MVWC465HW2
Arrived on site and tested operation. Found no response from unit. Inspected control visibly failed. Installed new control and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Cliff
Job Details:
04/02/2020
WASHER MAYTAG MVWB835DW0
Arrived on site to replace lock assembly for washer. Replaced lock and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Nolanville, TX 76559
Al
Job Details:
04/02/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TW
Arrived to check temperatures in both sections of the unit.Freezer temperature was 0 and refrigerator temperature was 38 degrees.There was a small amount of frost near the gasket where it meets the cabinet.All checked fine.Job complete
Near Manor, TX 78653
Andy
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived on site for refrigerator not making ice. Inspected unit and found ice maker turned off at UI. Turned ice maker on and cycled. Ice maker cycled properly and filled with water. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details:
04/02/2020
WASHER WHIRLPOOL WFW8620HW2
Arrived onsite and determined based on error code f5e3 and heater not being pulled that control and heater and harness and pump will be needed to complete repair. Office to reschedule 2 man. ; ordrng 1 W11314664 (HEATER) and 1 W11314664 (SENSOR) and 1 W11316609 (PUMP) and 1 W11352122 (CONTROL)
Near Taylor, TX 76574
Andy
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived on site for refrigerator making noise. Tested and inspected unit and found failed diffuser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Jacob
Job Details:
04/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived onsite for unit having broken wheels. Found that the rear left roller had a large screw stuck in between. Removed screw. Tested unit. Unit rolled with no issues. Floor was already damaged before working on unit. Took a quick pic of damage. No leaks at this time. Job complete
Near Austin, TX 78727
Andy
Job Details:
04/02/2020
WASHER WHIRLPOOL WFW9050XW00
Arrived on site for washer not operating. Found stacked washer in closet. Tested and inspected unit and found failed motor control and UI. No water leaks present at time of service. No repairs are to be done at this time.
Near Austin, TX 78731
Wesley
Job Details:
04/02/2020
MICROWAVE JENN-AIR JMW2430DS03
Sr#7727502874 arrived onnsite for f1e5 error recurrence and microwave failure. Called rick with techline and was advised that we may have failure of power prior to the inverter board and possible parts needed would be the vanity thermostat or the inline fuse. 2 hrs office to reschedule. ; ordrng 1 2HRS and 1 CAVITYTHERMOSTAT? (UKNOWN RECOMMENDATION ) and 1 W10887855 (panl-cntrl) and 1 W11188752 (FUSE) and 1 W11398764 (NOISE FILTER)
Near Austin, TX 78747
Robert
Job Details:
04/02/2020
DRYER WHIRLPOOL WED8000DW4
"Arrived on job for complaints no power. Checked voltage, good, found the panel not responding. Replaced panel. After replacement test operation."
Near Horseshoe Bay, TX 78657
James
Job Details:
04/02/2020
RANGE WHIRLPOOL KDRS483VSS04
Arrived on site and tested operation. Found no faults but customer experienced f2e1 once and touch panel blanked out. Called tech line and spoke to Andrew #7725033225. Recommended replacing left oven gasket as well as all hinges and receivers. Repair will require 2 hours to complete; ordrng 1 W10774088 (hinge-door LR ) and 1 W10774089 (hinge-door LL ) and 1 W10775946 (gaskt-door) and 1 W10782123 (hinge-door LFT ) and 1 W10782123 (hinge-door RT ) and 2 WP4455605 (hinge-recv LFT )s and 2 WP4455606 (hinge-recv)s
Near Georgetown, TX 78628
Tyler B.
Job Details:
04/02/2020
WASHER BOSCH WFMC3301UC/06
"Arrived to inspect unit not draining , found bearings in pump failed, replaced and tested properly
Near San Marcos, TX 78666
Noah D
Job Details:
04/01/2020
WASHER MAYTAG MVWB765FC3
"Arrived on site to diagnose washer for long fill, upon inspection found multiple error codes leading me to a bad valve, replaced valve and retested all functions, water returned. Job complete"
Near Liberty Hill, TX 78642
Cliff
Job Details:
04/01/2020
WASHER MAYTAG MVWB855DC3
Arrived on site to diagnose a washing machine that is not responding to controls. Tested unit and found control board locked up preventing response. Reset control through diagnostics and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78681
Paul
Job Details:
04/01/2020
DRYER SAMSUNG DV331AERXAA01
Arrived onsite for a dryer not heating. I found the heating element open. I replace the element and tested the unit. The dryer works as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details:
04/01/2020
REFRIGERATOR GE TFH30PRTA WW
Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak and system. Due to age of refrigerator homeowner does not wish to proceed with repairs. No water leaks were found at time of service.
Near Killeen, TX 76542
Al
Job Details:
04/01/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived to inspect washer grinding noise during agitation.Confirmed the complaint and found the nit on the cam was missing, causing the grinding noise. Removed and replaced the cam and nut. Applied lock tight.Tested and unit began working as designed. Customer satisfied.All water lines were dry at the time of service. Job complete"
Near Del Valle, TX 78617
Scott
Job Details:
04/01/2020
FREEZER LG LSXS26386D/02
"Arrived on site , replaced PCB’s control . Compressor stayed running . No water leaks detected at time of service . Job complete."
Near Cedar Creek, TX 78612
Scott
Job Details:
04/01/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site for washer not filling . Found valve would hum but no water for both hot and cold . Replaced valve . Checked water supply all checked normal . Tested unit , washer completed and passed diagnostics . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78737
Luis
Job Details:
04/01/2020
ICE MACHINE WHIRLPOOL GI15PDXZS0
"Arrived on site for no ice. Ran diagnostics found pump not sending power to valve no water entering reservoir. diagnosed faulty pump and broken cutter grid,replaced pump and cutter grid,powered unit on ran diagnostics all test passed"
Near Georgetown, TX 78626
Al
Job Details:
04/01/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived to install previously ordered part.Found the left door switch was embedded into the cabinet.Forcefully freed the switch, called Whirlpool Tech line and spoke with KATHY SR #7727495544Replaced the switch.Unit now works as designed.All water lines were dry at the time of service.Job complete"
Near Leander, TX 78641
Tyler B.
Job Details:
04/01/2020
OVEN KITCHENAID KFGD500ESS04
"Arrived to inspect unit with gas smell and tripping breaker found, igniter failed replaced and tested good, also found unit on circuit with kitchen outlets. Advised unit needs 15a dedicated circuit"
Near Austin, TX 78732
Robert
Job Details:
04/01/2020
WASHER MAYTAG MVWB835DW4
Arrived on job for lf error. Test washer and found valve not letting water in fast enough and control not sensor water correctly. Replaced housing and control. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78701
Wesley
Job Details:
04/01/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived onsite and tested with diagnostics. All checks good. Unit is now operating as designed. No parts needed
Near Burnet, TX 78611
James
Job Details:
04/01/2020
REFRIGERATOR FRIGIDAIRE LGHD2369TF3
Arrived on site and installed new shelf. Verified operation. Unit tests good. Job complete
Near Austin, TX 78701
Wesley
Job Details:
04/01/2020
DISHWASHER KITCHENAID KDTE234GPS0
Arrived onsite and corrected existing seal. Tested unit for leaks. All checks good. Unit is now operating operating as designed.
Near Austin, TX 78701
Jacob
Job Details:
04/01/2020
DISHWASHER WHIRLPOOL WDF518SAHM0
Arrived onsite for unit leaking and getting E4 error code. Tested unit. E4 error code saying water in the base. Ordered parts. Office to reschedule.; ordrng 1 W11226494 (float) and 1 W11226502 (switch-wl) and 1 W11226502 (switch-wl) and 1 W11226511 (valve-inlt)
Near Austin, TX 78744
Luis
Job Details:
04/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Arrived on site for unit not entering defrost. Replaced main control ran unit through diagnostics,heater powered on unit working as designed.
Near , TX 78738
Brandon
Job Details:
04/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site for customer complaint of spray arm fell off from last repair and melted onto heater, I replaced spray arm and cleaned heater, unit tested good."
Near Austin, TX 78749
Kevin
Job Details:
04/01/2020
WASHER WHIRLPOOL WTW4955HW1
"Arrived on site and inspected washer and found tub is shattered toward the front, took one picture. Washer will need to be completely rebuilt to correct issue. Parts should be brought in through stairway 6, 2 techs needed, not 2 hours; ordrng 1 2TECHS (NOT 2 HOURS) and 1 W10371566 (tub) and 1 W10836692 (agitator) and 1 W11172199 (BASKET) and 1 W11397111 (WASHPLATE) and 1 WPW10215093 (clean out filter)"
Near Round Rock, TX 78664
David Z
Job Details:
04/01/2020
RANGE WHIRLPOOL WFE520C0AS
Near Leander, TX 78641
Lou
Job Details:
04/01/2020
WASHER WHIRLPOOL WFW3090JW
"arrived on site to install previously diagnosed and ordered parts. Due to the WL switch/hose and main control failures, I removed and replaced all three parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78705
Wesley
Job Details:
04/01/2020
DRYER WHIRLPOOL WED560LHW0
Arrived on site and installed stacking kit. Found shredded vent hose. Advised maintenance. All else checks good.
Near Austin, TX 78701
Wesley
Job Details:
04/01/2020
DRYER WHIRLPOOL WED560LHW1
Arrived onnsite and replaced the console due to cosmetic scratching. All check good. Unit is now operating as designed. All checks good.
Near Austin, TX 78701
Jacob
Job Details:
04/01/2020
DRYER WHIRLPOOL WED560LHW1
Arrived onsite for unit having scratches. Looked at unit. Found scratches on UI panel. Replaced panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78745
Kevin
Job Details:
04/01/2020
DRYER WHIRLPOOL WGD6620HW1
"Arrived on site and inspected dryer and found one of the drum baffles is loose, disassembled dryer and reconnected it and dryer is now correct, job complete"
Near Burnet, TX 78611
James
Job Details:
04/01/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TB4
Arrived on site and tested operation. Found evaporator fan and condenser fan not running. Verified voltage and found to be good. Installed evaporator fan and will need to return with condenser fan to complete repair. ; ordrng 1 242018304 (COND FAN)
Near Round Rock, TX 78664
Andy
Job Details:
04/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01
Arrived on site to install previously diagnosed defrost heater. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details:
04/01/2020
COOKTOP WHIRLPOOL WCG97US6HS00
"Arrived on site and inspected cooktop I did not find any spark from left front burner. Disassembled cooktop and found spark module is loose/not mounted and left front electrode wire is not attached. After correcting issue there is still enough gas in the line for burner to ignite, took pictures. Gas is turned off to the home by the gas company. Job complete."
Near Austin, TX 78702
Leonardo
Job Details:
04/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
Arrived on site to test unit for unit not heating. Test unit and found heating element connector not on all the way. Secured connection test unit and unit test good job complete.
Near Austin, TX 78704
Luis
Job Details:
04/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
"Arrived on site to install compressor from prev diagnosis. Pierced system found no refrigerant in system and compressor not running. Found hard bend from cap tube exiting liner,removed compressor,drier and Orion control. Installed a new control,compressor and drier,vacuumed system down unit was slightly loosing pressure,added some refrigerant To find trace of leak heard noise from cap tube slightly adjusted tube to verify diagnosed leak in cabinet. Called tech support per tech support information being sent to product review team. SR#7727299274"
Near Georgetown, TX 78628
Cliff
Job Details:
04/01/2020
DRYER MAYTAG MEDC300BW0
Arrived on site to diagnose a dryer that is not turning on. Tested unit and found open thermal fuse preventing power to motor. Replaced thermal fuse and tested unit. Found all is functioning properly at this time
Near Pflugerville, TX 78660
Al
Job Details:
04/01/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
"Arrived to inspect refrigerator cooling issues.Removed and replaced the main control provided from previously ordered parts and diagnostics.After installing the control, the compressor, condenser motor and evaporator fan all began operating.Customer told to wait 24-48 hours for unit to reach optimal temperatures.Job complete
Near Austin, TX 78702
Leonardo
Job Details:
04/01/2020
DISHWASHER WHIRLPOOL WDT710PAYM6
Arrived on site to test unit for u it not heating. Test unit and found cut on element. Replaced heating element Test u it and unit heating no leaks present at this time job complete.
Near Liberty Hill, TX 78642
Cliff
Job Details:
04/01/2020
REFRIGERATOR LG LMXC23746D/00
Arrived on site to replace compressor for refrigerator. Replaced compressor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details:
04/01/2020
WASHER WHIRLPOOL WTW4855HW1
Arrived on site and inspected washer and found it will not agitate or spin but capacitor is making noise. Tapped on capacitor with end of screwdriver and agitation and spin has returned. A new capacitor will be needed to correct the issue. No water leaks from connections at time of service. ; ordrng 2 W11395618 (CAPACITOR )s
Near Leander, TX 78641
Lou
Job Details:
04/01/2020
REFRIGERATOR LG LFXS26973S/01
"arrived on site to inspect refrigerator frost build up. Upon further inspection, I tested temps in the FC=4 degrees and RC=38 degrees. I found a small amount of ice built up on the evaporator cover. I removed the cover and found a small amount of ice built up inside the ice maker fan which was rubbing on the ice and making a humming noise. Looking at the Evap cover gaskets, I found that they were worn and allowing warmer air into the evaporator area causing the ice build up. I tested the defrost heater and it is good. I removed and replaced the cover and tested. Both fans came on immediately after plugging them in and the airflow was good. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near West Lake Hills, TX 78746
Leonardo
Job Details:
04/01/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00
Arrived on site to replaced switch harness and console. Replaced both parts test unit and unit test good job complete.
Near Pflugerville, TX 78660
Al
Job Details:
04/01/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived to inspect front load washer not powering on.Confirmed the complaint and Called Whirlpool Tech line and spoke with JOEL SR#7727492324Joel advised me to replace the console and assisted me in powering the unit through diagnostics test mode and unit tested as designed
Near Austin, TX 78732
David Z
Job Details:
04/01/2020
DISHWASHER WHIRLPOOL WDT710PAYM3
"Arrived on site to diagnose dishwasher that had a burning smell coming from the top of it. Performed diagnostic and wire checks. Found power connector in control melted in the section going to the heating element.
Near Georgetown, TX 78628
Al
Job Details:
04/01/2020
DISHWASHER WHIRLPOOL WDF530PAYM7
Arrived to inspect dishwasher still not draining.Confirmed the complaint and and found a massive buildup of debris in the drain hos attached to the garage disposal.Used extension rods to clear the blockage and tested the unit and unit drained as designed.Customer elated.Job complete
Near Briarcliff, TX 78669
Brandon
Job Details:
04/01/2020
DISHWASHER WHIRLPOOL KDTE104DSS
"Arrived on site for customer complaint of unit not washing, found faulty wash motor, I replaced sump assembly, unit tested good, no leaks.
Near Austin, TX 78744
Kevin
Job Details:
04/01/2020
DRYER MAYTAG MEDC215EW
"Arrived on site and found motor will not start, replaced motor and blower wheel and timer and dryer will now run. Found no airflow through lint screen and recommended to customer that vent to the exterior of the building be cleaned by a servicebefore dryer is used again, removed all lint from interior, job complete"
Near Austin, TX 78738
Luis
Job Details:
04/01/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived on site for cooling complaint. Found freezer not freezing and warming in fresh food section. Removed evaporator cover no traces of oil on either evaporator,ran test 4 weak frost pattern diagnosed low refrigerant in system ordering compressor and evaporators; ordrng 1 2HRS and 1 W10832994 (COMPRESSOR) and 1 W11116006 (FF EVAPORATOR ) and 1 WPW10143759 (DRIER ) and 1 WPW10608485 (EVAPORATOR )"
Near Lakeway, TX 78738
Robert
Job Details:
04/01/2020
DISHWASHER KITCHENAID KDTE334GPS
Arrived on job for complaints of no power. Found loose connection at control. After correcting issues test operation. No leaks detected at time of service
Near Lakeway, TX 78734
Robert
Job Details:
04/01/2020
DRYER KENMORE 110.877297
Arrived on job for complaints of not starting and f1 code. Found the main control not working. After replacement test operation.
Near Bee Cave, TX 78738
Brandon
Job Details:
04/01/2020
WASHER WHIRLPOOL WET4027HW0
"Arrived on site for customer complaint of spin cycle out of balance, found gearcase shaft bent, I replaced gearcase, unit tested good."
Near Round Rock, TX 78664
Paul
Job Details:
04/01/2020
DISHWASHER BOSCH SHP865WF5N/10
"Arrived onsite for a dishwasher to replace previous diagnosed parts. I found the UI not responding at all and had correct voltage to the unit. After checking voltages at the UI I called Bosch techline and was instructed to check voltage at the UI on the two outside wires from the main control. I tested voltage and had 7VDC. Techline stated it’s should be 13VDC. I tested the same two wires at the main control from 11-1 to 11-3 and still had 7VDC. I explained to techline that the main control had just been replaced and it was determined that the UI or the dispenser is taking out the main control. I was advised to replace all 3 at the same time because there is no way to test the UI or dispenser to determine which is causing the main control to fail. Ordering PARTS AUTHO, 12008380 DISPENSER & 12015863 POWER MODULE PROGRAM.; ordrng 1 12008380 (DISPENSER) and 1 12015863 (POWER MODULE PROGRAM) and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION )"
Near Bastrop, TX 78602
Scott
Job Details:
04/01/2020
MICROWAVE WHIRLPOOL WMH32519HZ1
"Arrived on site for microwave glass cracked . Found all glass on the front spiderwebbed . Inner door looks in good shape . Quic pics are available of damage . Called tech line , tech line recommended exchanging door . Sr # 7727493285 . Please call to set return visit . Customer is going to call customer care to see if she can get unit exchanged . Job complete ."
Near Robinson, TX 76706
Jonathan M
Job Details:
04/01/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TP
"Arrived on site for refrigerator that is making a loud noise. Inspected unit and work area. Customer advised that this refrigerator has been unplugged for about four days and unit was completely at room temperature. I tested the unit in service diagnostics testing the evaporator fan, condenser fan, air baffle, and compressor and was unable to replicate the issue. I advise the customer that I was unable to test for a defrost issue due to the unit not being cold enough for the bifrost metal to allow electricity to the heater. Customer advised this issue has been intermittent and she has no idea as to what’s causing the issue. I advised her that she may have a defrost issue but to call back if the issue returns and to leave the unit plugged in for at Least 48 hours in advance of a service so we can perform all necessary testing. Call complete."
Near Georgetown, TX 78626
Jonathan M
Job Details:
04/01/2020
OVEN WHIRLPOOL WFG525S0HS1
Arrived on site for range that is not properly. Inspected unit and work area. Placing it in at 350° bake and tested temperatures. Once unit hit 350 on ound unit only getting up to 250°F before the unit would turn the gas off. I checked the cabinet temperature in diagnostics mode and the unit was 100° below the shown temperature. I replaced the oven sensor and tested the unit again. Unit did the same thing. I called tech line and spoke to Joel SR# 7727491284. He had me run several checks and found the unit within range. He had me test the unit again on a bake cycle and the unit worked as designed. He advised he believed the issue was a connection issue at the control. He advised to make no repairs and call complete.
Near Austin, TX 78750
David Z
Job Details:
04/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS01
"Arrived on site to diagnose refrigerator that was warming in top part of RC. Performed diagnostic and found ice building on FC Evap. Need to order new control,and Evap cover, unit doesn’t fall within the service pointer serials, but is experiencing the same issue. Ordering w11114721 control and w11394920 evap cover. Customer has been instructed to defrost unit prior to our arrival. ; ordrng 1 W11114721 (cntrl-elec)"