Near Temple, TX 76502
Mike G.
Job Details: 10/16/2017
Near Austin, TX 78738
Cliff
Job Details: 10/16/2017
Kitchenaid refrigerator KSSC48QTS02. Arrived on site to diagnose a refrigerator that is building frost around the ice dispenser. When I arrived at home found no failures to unit and homeowner advised me issue resolved itself after they place the appointment. Tested all functions of unit and found out early cause through dispenser and no failures to icemaker system. Advised homeowner ice may have been lodged in the ice door and prevented it from closing properly causing a temporary air leak and frosting. No repairs necessary at this time. No water leaks were found at time of service.
Near Georgetown, TX 78626
Mike C.
Job Details: 10/16/2017
Whirlpool Refrigerator WRF767SDEM01 Arrived to check unit for warm temps in the fresh food section. Found the evaporator in fresh food section completely frozen over due to a bad thirmister. Installed new thirmister and checked operation, checked good. Checked unit for any leaks and none were found. Filter $51.49
Near Belton, TX 76513
Mike G.
Job Details: 10/16/2017
MEDC215EW1, Arrived on site for ON INSIDE OF THE DRUM THERE ARE 2 SPOTS WHERE ITS FLAKING OFF//ONE IS DISCOLORED THE OTHER IS FLAKYchecked unit and found that the pant is coming off of drum and needs to be replaced, replaced drum and checked and cleaned out all lent found from unit and checked unit after repair and unit has good air flow and is heating unit checked fine at this time....
Near Belton, TX 76513
Mike G.
Job Details: 10/16/2017
MEDC215EW1, Arrived on site for ON INSIDE OF THE DRUM THERE ARE 2 SPOTS WHERE ITS FLAKING OFF//ONE IS DISCOLORED THE OTHER IS FLAKYchecked unit and found that the pant is coming off of drum and needs to be replaced, replaced drum and checked and cleaned out all lent found from unit and checked unit after repair and unit has good air flow and is heating unit checked fine at this time....
Near Georgetown, TX 78628
Arthur B.
Job Details: 10/16/2017
ED5VHEXVQ04 (SxS Refrigerator) - Arrived onsite for customer complaint of intermitten cooling on SxS refrigerator. Removed control box and found thermostat shorted. P&L are as follows; WP2198202 $97.14, RF200 $179.99. Total $299.99 with taxes. Removed faulty thermostat and installed new replacement. Reassmbled. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78665
Chase
Job Details: 10/13/2017
wmh73521cs6 arrived on site to check microwave for lower light not turning off. Found constant voltage to light socket. Exposed control and inspected all connectors and wiring. Will need to replace faulty control to repair microwave.
Near Marble Falls, TX 78654
Jerry C.
Job Details: 10/13/2017
WDT720PADM2 Arrived to inspect door falling. I found the left hinge bushing missing and the insulation was bunched into the hinge and the spring, causing binding issues. I corrected the insulation issue and installed the bushings. Operational test good, no leaks observed during service.
Near Temple, TX 76502
Arthur B.
Job Details: 10/13/2017
WRX988SIBM03 (4 Door French Door Refrigerator) - Arrived onsite for customer complaint of icemaker making ice slowly. Tested inside RF sectiom temperature and found section @ 6F. Ran service diagnostic test 056 and found error E5 (Timed Ice). Ran icebox fan. Found icebox fan will not ramp up to speed. Ordering new facia and icebox fan. R/S customer for 10/18. All water connection were dry at time of service.
Near San Marcos, TX 78666
Diego G.
Job Details: 10/13/2017
Arrived on site. Check for noise issues. Found piece of tape in Exhaust motor. Removed tape ran unit all functions tested OK. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 10/13/2017
Arrived on site. Check for noise issues. Found piece of tape in Exhaust motor. Removed tape ran unit all functions tested OK. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 10/13/2017
Arrived on site. Check for noise issues. Found piece of tape in Exhaust motor. Removed tape ran unit all functions tested OK. No leaks present. Job complete.
Near Austin, TX 78735
Connor M.
Job Details: 10/13/2017
WFW75HEFW0 whirlpool washer Arrived on site to test unit for turning off. Found unit would shut off one or two seconds after being powered on. Was able to enter diagnostics and running check cycle with no issues. Determined this was an error in logic. Replaced ccu and tested unit. Unit working proeprly, no leaks detected. No lbh due to new apartment.
Near Austin, TX 78735
Connor M.
Job Details: 10/13/2017
WFW75HEFW0 whirlpool washer Arrived on site to test unit for not draining with error code. Found pump powering on but not moving water. Checked filter, found no blockage. Replaced pump and tested unit. Unit working proeprly, no leaks detected.
Near Temple, TX 76504
Arthur B.
Job Details: 10/13/2017
RED4516FW0 (Dryer) - Arrived onsite for dryer not starting. Removed cord cover and and checked incoming voltage. Found no voltage. Removed plug from wall. Found plug burnt to being miswired. Advised customer that maintenance must check over. Breaker is off at this time. Dryer vent and lint trap was clean of lint at time of service.
Near Temple, TX 76502
Arthur B.
Job Details: 10/13/2017
WRF992FIFM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of french door refrigerator leaking water in RC section and making loud humming noise. Found when arrived, customer had defrosted unit for over 2 days. Found water filter was not fully secure. Secured filter. Tested water. Found no leaks. Advised customer that noise was from evaporator fan scraping ice. Checked unit for firmware version. Unit is on updated firmware. Customer has already defrosted unit. Unit now runs quietly as intended. No other issues found at this time. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Jonathan S
Job Details: 10/13/2017
KitchenAid dishwasher model #KDTE204ESS4.
Near Belton, TX 76513
Arthur B.
Job Details: 10/13/2017
WRX988SIBM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of french door refrigerator icemaker not making ice. Ran service test 056 and received error code E2. Ran test 057 to harvest. Was able to free up ice motor and icemaker harvested successfully. Reset computer by power cycling. Ran test 045 to fill icemaker. No other issues found. All water connections were dry at time of service. Collected RF110 $139.99 plus taxes.
Near Leander, TX 78641
Mike C.
Job Details: 10/13/2017
Whirlpool Oven WOS51EC0AS01 Arrived to install new thermal fuse on unit. Checked operation and found unit not heating. Removed unit and found the TOD is bad. Installed new TOD and checked operation, checked good. TOD $67.84 - Fuse $32.86 - Labor and Service charge $169.99
Near Austin, TX 78739
Connor M.
Job Details: 10/13/2017
WTW4816FW1 whirlpool washer Arrived on site to test unit for intermitent failure during cycle. No error codes found. Replaced control and tested unit. Found no power to board after plugging unit back in. Found voltage at outlet correct. Confirmed bad plug. Slightly bent prongs on plug and unit is now working. Instruct on replacing outlet. No leaks detected.
Near Austin, TX 78739
Connor M.
Job Details: 10/13/2017
WRF993FIFM00 whirlpool refrigerator 7720299301 file number arrived on site to test both icemakers for not working. Called techline and found failed ui and failed freezer icemaker. Will need both for return. Cali approved thrusday 19
Near Manor, TX 78653
Carlos G.
Job Details: 10/13/2017
Arrived on site and checked the unit for grinding noise issue. Ran diagnostic testing and found a faulty diffuser. Office to order part and reschedule.
Near Austin, TX 78738
Cliff
Job Details: 10/13/2017
Jennair cooktop JIC4430XS00. Arrived on site to diagnose a cooktop that is giving error codes and not operating. Found at 47 era code for right side burners. This is due to shortage module and display control boards. Replaced both module and display control and tested unit. Found all is functioning properly at this time.
Near Manor, TX 78653
Carlos G.
Job Details: 10/13/2017
Arrived on site and checked the unit for loud noise during spin. Checked components and found the gearcase bearing bad, cam is worn and slips, and actuator not shifting properly. Normal wear and tear. Office to get Autho if needed and reschedule customer. Allow 2 hours.
Near Belton, TX 76513
Arthur B.
Job Details: 10/13/2017
WTW8000BW0 (Top Load Washer) - Arrived onsite for customer complaint of loud rubbing noise when agtating. Removed rotor and found uneven wear and loose bolt. Installed new replacement. Rotated tub manually and could hear grinding. Removed rotor and inspected stator. Found stator has a high spot. Will need stator as well. R/S for 10/18. All water connections were dry at time of service.
Near Buda, TX 78610
Connor M.
Job Details: 10/13/2017
WTW5000DW01 whirlpool washer Arrived on site to test unit for moving too much during spin. Found shaft on gearcase bent. Will need gearcase. Also found open winding on motor. Ordering both for return. Please allow 2 hours for safe repair.
Near Holland, TX 76534
Arthur B.
Job Details: 10/13/2017
KFIS25XVMS6 (French Door Refrigerator) - Arrived onsite for customer complaint of water leaking from bottom of unit. Found unit has old style drain tube. Removed RF shelving and removed sheet of ice. Used steamer to clear drain channel. Removed back unit cover and removed old style drain tube. Installed updated new replacement. Reassembled. Water flows as intedned. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Mike C.
Job Details: 10/13/2017
Whirlpool Range WFG505M0BS3 Arrived to check unit for temperature issues. Set unit to 350 and found temperature to average out to 360. Calibrated unit down 10 degrees and found unit to check good.
Near Lampasas, TX 76550
Arthur B.
Job Details: 10/12/2017
KODE500ESS00 (Double Wall Oven) - Arrived onsite for customer complaint of double wall oven making whisling noise when cooling down. When arrived, unit was already preheated. Turned heating off. Was unable to replicate noise. Tested on covection as well. No whislin noise found. All works as intended.
Near Lampasas, TX 76550
Arthur B.
Job Details: 10/12/2017
KRFF507ESS00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of no cooling issue in RC section of french door refrigerator. Removed shelves and found RC evaporator all iced over. Removed cover and used steamer to remove all ice. Repositioned evaporator thermistor to proper location. Secured with zip tie. Reassembled. Tested unit. Good frost pattern and air flow on evaporator. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78681
Jonathan S
Job Details: 10/12/2017
Amana dryer model # NED4655E taking 2 or 3 cycles to dry clothes.
Near San Marcos, TX 78666
Connor M.
Job Details: 10/12/2017
WRS322FDAM04 whirlpool Installed drawer. Unit working proeprly, no leaks detected.
Near San Marcos, TX 78666
Connor M.
Job Details: 10/12/2017
WRS325FDAM04 whirlpool refrigerator Arrived on site to test unit for ui issue. Found ui damaged. Replaced and teste dunit unit working properly. No lbh due to apartment being under construction. No leaks detected
Near Kempner, TX 76539
Arthur B.
Job Details: 10/12/2017
RTW4516FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer lock clicking on and off. Tested unit. Confirmed the door latch clicking. Removed control and lid latch. Installd new replacement. Tested unit. Found same issue. Odering lod strike to address issues. R/S customer for 10/16. All water connections were dry at time of service.
Near Bastrop, TX 78602
Carlos G.
Job Details: 10/12/2017
Arrived on site to replace parts from previous visit. Removed and replaced all parts. Ran test cycle and all checks ok. Job complete.
Near Austin, TX 78732
Jerry C.
Job Details: 10/12/2017
KEBS207BSS00 Arrived to instal previously diagnosed and order parts. I removed and replaced the UI, control, sensors and fan and tested. The operation was much quieter and I advised the customer to use the unit and contact us if there are still temperature issues. I advised the customer to allow complete preheating prior to low moisture content or thin baked goods. Operational test good.
Near Austin, TX 78732
Jerry C.
Job Details: 10/12/2017
KEBS207BSS00 Arrived to instal previously diagnosed and order parts. I removed and replaced the UI, control, sensors and fan and tested. The operation was much quieter and I advised the customer to use the unit and contact us if there are still temperature issues. I advised the customer to allow complete preheating prior to low moisture content or thin baked goods. Operational test good.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/12/2017
WDF330PAHW0 (Dishwasher) - Arrived onsite to replace sump and motor to dishwasher from prior visit’s diagnosis. Removed defective sump and motor and installed new replacement. Reassembled. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78739
Connor M.
Job Details: 10/12/2017
MHWE201YW00 maytag washer Arrived on site to test unit for long fill error code. Found no issue with control. Will need airtrap, hose, and valves to repair. Chase approved monday return.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WZF34X16DW00 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer not cooling. Checked pressures and found -25psi low side and 120psi high side. Evacuated system and removed evaporator. Found capillary side restricted with solder. Installed new evaporator and vaccummed system down to -25psi. Charged unit with 3.5oz of R134a refrigerant. Powered unit up and checked for frost pattern. Found frost pattern will form and then decipate away. After 3-5 minutes, frost pattern will form again and go away. Called WPL Techline Robert 12:23 EST and stated that there is a floating restriction on the capillary tube and heat exchange. System is down at time of call. Will need to call back to document findings and SR number. Unit is disconnected at this time.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/12/2017
Whirlpool dishwasher WDF560SAFM2 Arrived to check unit for poor drying performance. Put unit into diagnostics and found no error codes. Ran a automatic diagnostics cycle and found heating element to come on at end of cycle. Found customer is using a off brand rinse aid and using the 1 hour wash cycle which only runs the heating element for 15 minuets. Instructed customer on the use of a name brand rinse aid like Jet dry and different cycles to help with the drying process. Unit checks good with no water leaks.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 10/12/2017
Arrived on site for no ice conndition. Rmoved icemaker cover and found jammed cube in icemaker. Removed cube. Unit finished cycle. Customer to allow approx 3 hours to start cycling. Connections were dry
Near Cedar Park, TX 78613
Thomas L.
Job Details: 10/12/2017
Near Georgetown, TX 78633
Mike C.
Job Details: 10/12/2017
Kitchen Aid Refrigerator KRFC704FSS00 Arrived to check unit for slow ice production. Checked for any ice buildup on the fresh food evaporator and found none. Put unit into diagnostics and found ice maker thirmister out of range. Installed new ice maker and checked operation, checked good. Checked unit for any leaks and none were found.
Near Austin, TX 78749
Connor M.
Job Details: 10/12/2017
WDTA50SAHZ0 whirlpool dishwasher Arrived on site to test unit for upper rack stop issues. Found stop not staying attached. Replaced and instruct on proper maintenance. No leaks detected.
Near Manchaca, TX 78652
Connor M.
Job Details: 10/12/2017
WTW5000DW0 whirlpool washer Arrived on site to test unit for thumping noise and going off balance. Found unit level and dampers even. Ran load of towels until wet them jumped to highspeed spin. Unit performed as designed. No issues found. Thoroughly instructed customer on proper loading and washing habits. No leaks deteced.
Near Dale, TX 78616
Carlos G.
Job Details: 10/12/2017
Arrived on site and checked the unit for no operation. Checked components and found a faulty control. Removed and replaced control. Ran calibration cycle. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Arrived on site for cooktop being loose. The actual cooktop is fine and workig properly at this time. The issue is that the builder did nit secure the product to the granite. Informed builder and he will correct issue.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Near Georgetown, TX 78628
Mike C.
Job Details: 10/12/2017
Amana Dishwasher ADB1400AGS1 Arrived to check unit for a water leak. Found unit leaking from water inlet valve. Installed new valve and checked operation, checked good. Checked unit for any leaks and none were found.
Near Round Rock, TX 78664
Jonathan S
Job Details: 10/12/2017
Kitchen Aid dishwasher model#KDTE104EBL4
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WFE515S0EB0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range oven door not opening. Found error code F5E1 (Door Latch). Removed back cover and found roach infestation covering components. Advised unit is no longer covered due to infestation. No further work done. Reassembled.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/12/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near Georgetown, TX 78628
Mike C.
Job Details: 10/12/2017
Kitchen Aid dishwasher KUDS30FXSS8 Arrived to check unit for not washing dishes. Found wash motor humming and not pumping water. Removed filter plate and found plastic debris have jammed The wash motor. Removed all debris and checked operation, checked good. Checked unit for any leaks and none were found. Dw125 $149.99
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Arrived on site for noisy operation and no cool in freezer section. Found unit was not noisy and temp was 6°. Open freezer and found the top of the evaporator coil iced up. Put unit into diagnostics and defrost cycle did energized. I defrosted the freezer evaporator coil and will order new electronic control. Susan assisted with part and reschedule date. Water connections were dry.
Near Leander, TX 78641
Thomas L.
Job Details: 10/12/2017
Near Austin, TX 78738
Cliff
Job Details: 10/11/2017
Maytag washer MVWX655DW1. Arrived on site to diagnose and washing machine will not turn on. Tested unit and found main control board getting power but not responding. Replaced main control board and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/11/2017
WRX735SDBM04 (4Door French Door Refrigerator) - Arrived onsite for customer complaint of rust spots on LH/RH doors of french door refrigerator and freezing items on top shelf of fresh food section. Tested damper. Found damper will no close. Confirmed rust on both upper doors. Ordering new damper, RH/LH door to complete repair. Advised customer doors to take 6-8 weeks to arrive. OF to R/S. All water connections were dry at time of service.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/11/2017
Kitchen Aid Refrigerator KSSO48FMX03 Arrived to install new control board kit on unit. Checked operation and unit checks good. Checked unit for any leaks and none were found. Control $400.00 - BI150 $110.00
Near Killeen, TX 76549
Arthur B.
Job Details: 10/11/2017
WTW4950XW2 (Top Load Washer) - Arrived onsite to install drive motor to complete repair on top load washer. Removed seized motor and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 10/11/2017
Arrived on site for no heat condition. Replaced open fuse. Unit continually heated properly.
Near Burnet, TX 78611
Thomas L.
Job Details: 10/11/2017
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/11/2017
MVWX500XW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not draining and spinning. Tested unit and found drain pump dead. Removed water and removed defective drain pump. Installed new replacement. Reassembled. Also found Hot/Cold water inlet hoses crossed. Corrected issue. Calibrated unit. Unit calibrated successfully. Manually tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 10/11/2017
Kitchenaid trash compactor KTTS505ESS0. Arrived on site to diagnose a trash compactor that will not open. Found lever release out of alignment and preventing unit from opening. Remounted lever to proper position and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
WRF767SDEM01 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of french door dual evaporator refrigerator not cooling both section. Removed both RC/FC evaporators and found both iced up. Used steamer to removed all ice from evaporators. Reassembled. Found good frost patterns on evaporators and good air flow. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
MZF34X16DW01 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer door seal not keeping door closed. Found door seal with not stay shut to cabinet. Ordering new door seal. Setup R/V date for 10/16. Unit is dosconnected at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
MZF34X16DW01 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer door seal not keeping door closed. Found door seal with not stay shut to cabinet. Ordering new door seal. Setup R/V date for 10/16. Unit is dosconnected at this time.
Near Leander, TX 78641
Steve C.
Job Details: 10/11/2017
Arrived on site for the unit is leaking water. Found water is building in the fresh food section near the drain pan. Found the drain pan is bow in the middle. Replaced the drain pan and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Leander, TX 78641
Steve C.
Job Details: 10/11/2017
Near Austin, TX 78738
Cliff
Job Details: 10/11/2017
Kitchenaid refrigerator KBSN602ESS01. Arrived on site to diagnose a refrigerator is not cooling properly. Found main control board shorted out causing over temperature in the RC. Main control will need to be replaced to complete repairs. Due to part availability office will need to set a return appointment.
Near Austin, TX 78737
Diego G.
Job Details: 10/11/2017
Arrived on site. Checked for dispenser issues. Found dispenser not giving cubed ice. Found shaved ice build up in ice bin. Cleaned out icebin and cycled, all functions tested ok. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 10/11/2017
Arrived on site. Checked for dispenser issues. Found dispenser not giving cubed ice. Found shaved ice build up in ice bin. Cleaned out icebin and cycled, all functions tested ok. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 10/11/2017
Arrived on site. Checked for dispenser issues. Found dispenser not giving cubed ice. Found shaved ice build up in ice bin. Cleaned out icebin and cycled, all functions tested ok. No leaks present. Job complete
Near Bertram, TX 78605
Thomas L.
Job Details: 10/11/2017
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
MZF34X16DW01 (Upright Freezer) - Arrived onsite for customer complaint of upright freezer door seal not keeping door closed. Found door seal with not stay shut to cabinet. Ordering new door seal. Setup R/V date for 10/16. Unit is dosconnected at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2017
WTW8600YW1 (Top Load Washer) - Arrived onsite to install Rotor,stator and RPS sensor from prior visit’s diagnosis. Removed defective parts and installed new replacements. Reassembled. Ran manual test cycle. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Killeen, TX 76541
Arthur B.
Job Details: 10/11/2017
WTW4616FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating and left water in tub. Removed console and found orange wire burnt at harness. Tilted unit up and found no signs of a short or break. Ordering lower harness,capacitor,control and lid lock to complete repair. Advised customer that lower harness will come from factory. OF to R/S customer. Removed all water from tub and no water leaks detected at time of service.
Near Bastrop, TX 78602
Carlos G.
Job Details: 10/10/2017
Arrived on site and checked the unit for not making ice. Checked components and found a faulty icemaker. Removed and replaced icemaker assembly. Ran test cycle and all checks ok. No water leaks present after service. Job complete.
Near Georgetown, TX 78633
Arthur B.
Job Details: 10/10/2017
JMC8130DDS (Built-In Microwave) - Arrived onsite for customer complaint of built in microwave not heating or turning. When arrived, customer already had unit unistalled and disassembled. Tested unit. Found unit unit will not heat or spin. Checked incoming voltage to internal fan motor. Found 120v when door closed. When starting unit. Found 0v. Ohmed out fan motor winding and found 44ohms. Tech sheet calls for 66.4ohms. Unit will need new internal fan motor. Advised part is discontinued. Customer will attempt to locate part and install himself. No other issues found.
Near Cedar Creek, TX 78612
Carlos G.
Job Details: 10/10/2017
Arrived on site to replace parts from previous visit. Removed and replaced evap cover, evap motor, solenoid and motor harness. Ran test cycle and all checks OK. No water leaks present after service. Job complete.
Near Leander, TX 78641
Thomas L.
Job Details: 10/10/2017
Arrived on site for no heat in lower oven. Found open fuses and replaced.Both ovens now heat properly.
Near Elgin, TX 78621
Carlos G.
Job Details: 10/10/2017
Arrived on site to replace part from previous visit. Removed and replaced terminal block and 6 nuts. Customer did not have power cord available to test. Job complete.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
WTW8500DC0 (Top Load Washer) - Arrive onsite for customer complaint of top load washer not starting 2nd cycle. Ran diagnostics and found error codes; F5E4(Door Lock Error) F0E3 (Off Balance). Found when cleared error code and tested lock in test 000, latch would unlock/lock. When testing in normal mode, door latch will not lock. P&L are as follows; W10861642 (Lid Latch) $91.61,TL190 $179.99. Collected SVC call fee of $108.24 today. All water connections were dry at time of service.
Near Liberty Hill, TX 78642
Mike C.
Job Details: 10/10/2017
Whirlpool Range WFG515S0EB0 Arrived to check unit for temperature issues. Heated unit to 350 and recorded 3 high and 3 low cycle temps and found unit to average out to 360. Lowered calibration -10 degrees and found unit to check good.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Round Rock, TX 78681
Arthur B.
Job Details: 10/10/2017
KGRS505XSS02 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range not maintaining temperature in both oven. Tested both upper and lower oven @350F. Used temperature probe and found both sections maintained temperature within +/- 10F. Advised customer of findings. No other issues found at this time. No gas leaks found at this time.
Near Austin, TX 78725
Carlos G.
Job Details: 10/10/2017
Arrived on site and checked the unit for "buzzing noise and not cooling or making ice". Found freezer temp at 4 degrees. Freshfood temp at 56 degrees. Found Evap cover frozen over. Called WP Techline and they recommended sealing cabinet with sealant, make sure thermister is right above solder joint on suction line that runs vertically and also replace evap cover again. Office to order parts for return visit and reschedule.
Near Austin, TX 78717
Thomas L.
Job Details: 10/10/2017
Arrived on site for noisey operations. When I arrived the customer and I agreed that the sound level was normal. I entered diagnostics and the customer and I listened to each individual component running. We both ageed that all the sound levels were normal. If noise reocuurs the customer will capture the noises on her cell phone
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 10/10/2017
WFE515S0ES0 Not preheating to correct temperatures. Set oven at 350. Instruct cust on temperature sensor probe placement. Verified no error codes for sensor/control. Checked temperatures at preheat tone. Sensor reading 350. Verified acurate temperatures 10 min approx after preheat tone. Verified normal operation. No calibration at this time. Instruct cust on rack placement /food items per owner manual
Near Austin, TX 78728
Carlos G.
Job Details: 10/10/2017
Arrived on site and checked the unit for doors damaged. Confirmed damage on both doors. Removed and replaced both doors and nameplate. No scratches nor dents on new doors. No water leaks present after service. Job complete.
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 10/10/2017
MFI2570FEB00 Not comimg on/not cooling. Interface non responsive. Reset control board /interface. Verified fan motor operation/compressor operation. Will verify ice production. No leaks detected. 24/48 hrs to cool unit
Near Killeen, TX 76549
Arthur B.
Job Details: 10/09/2017
WRS571CIDM01 (SxS Refrigerator) - Arrived onsite to install parts to SxS refrigerator from prior visit’s diagnosis. Removed control,UI and rocker switch. Installed new replacements. Reassembled. Checked wiring harness at door. Found white wire had completely cut off from opening and closing. Used soldering iron to attach wire back together and covered with electrical tape. Found icemaker called for water. No other issues found. All water connections were dry at time of service.
Near Jarrell, TX 76537
Mike C.
Job Details: 10/09/2017
Whirlpool washer WTW4915EW2 Arrived to have customer explain that unit is tripping the breaker and not washing clothes well. Put unit into diagnostics and found no error codes. Ran unit through a automatic diagnostics cycle and found unit to check good. Found unit is on a gfci plug and breaker is a arc fault detector breaker. Instructed customer on the outlet needs to be non gfci and a regular 15 or 20 amp breaker. Went over deferent cycle selections to help in the washer performance. Unit checks good with no water leaks.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/09/2017
Whirlpool dishwasher WDT710PAHZ1 Arrived to check unit for no operation. Found control panel not responding to any input. Checked voltage at junction box and found no voltage. Found a wall switch that customer was not aware of in a off position. Turned switch on and checked operation, checked good. Checked unit for any leaks and none were found.
Near Georgetown, TX 78633
Mike C.
Job Details: 10/09/2017
Whirlpool dishwasher WDT710PAHZ1 Arrived to check unit for no operation. Found control panel not responding to any input. Checked voltage at junction box and found no voltage. Found a wall switch that customer was not aware of in a off position. Turned switch on and checked operation, checked good. Checked unit for any leaks and none were found.
Near San Marcos, TX 78666
Carlos G.
Job Details: 10/09/2017
Arrived on site to replace parts from previous visit. Removed and replaced all 3 switches. Before removing microwave to check blower motor, noticed lower back bracket that secures unit to back wall not installed correctly. Unable to proceed repair due to faulty installation. Customer to get with Installation crew and resolve issue and call back if still having issues with blower.