Near Pflugerville, TX 78660
Thomas L.
Job Details: 10/26/2018
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for unit vibrating during spin cycle. Tested and found unit to have a cracked upper tub balance ring. Replaced. Unit now spins correctly and all water connections were dry.
Near Austin, TX 78748
Leonardo
Job Details: 10/26/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for 3rd rack broken. Test unit and found left track for 3rd rack broken ordering new 3rd rack W10913628 rescheduled for tuesday 10/30 ; ordrng 1 W10913628 (LEFT HAND TRACK )
Near Round Rock, TX 78681
Lou
Job Details: 10/26/2018
REFRIGERATOR GE TPS24PBDABS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the water tank, verified water connections and tested the unit. Unit operates and dispenses water as designed. No water leaks observed during service, job completed."
Near Austin, TX 78759
Paul
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KBRA20ERSS "Arrived onsite for the refrigerator with both compartments not cooling correctly, ice build up, and the fans are running. I temped both compartments and the freezer was set at 0 degrees and it was at 9 degrees. I found the refrigerator set at 38 degrees and it temped at 33 degrees and the dampener was not closing. When I turned the temp up the dampener did close but is very noisy. I found no ice build up and the coil was clean and had a normal frost pattern. Ms stated another company had cleared the drain line the last time the evaporator iced up. Ms also stated that the unit will do fine for a few days and then the temp goes up in the FC. Need to replace the control, dampener, and RC thermistor to complete service. Ordering C-NOTES, WPW10207861 CNTRL-ELEC, WP67003903 CONTROL- D, & 12002355 THERMISTOR KIT.; ordrng 1 12002355 (THERMISTOR KIT) and 1 C-NOTES (OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 WP67003903 (CONTROL- D) and 1 WPW10207861 (CN
Near The Hills, TX 78738
Brandon
Job Details: 10/26/2018
MICROWAVE GE JE1860SH04 "Arrived on site for customer complaint of microwave not working, I replaced mag, diode, and capacitor that previous tech ordered. Unit tested good."
Near Austin, TX 78748
Leonardo
Job Details: 10/26/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site to test unit for door broken inside. Test unit and found unit broke from normal wear and tear. Will need to order new door W11186045. Rescheduled for Tuesday 10/30; ordrng 1 W11186045 (DOOR STAINLESS)
Near Austin, TX 78703
Luis
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KFIS20XVMS2 "Arrived on site for faulty main control and freezing in fresh food. Installed new main control,powered unit on set programming to new control tested ui,ui working as designed. Per service pointer installed cover kit,checked seals good. Unit working as designed. Main control
Near Austin, TX 78704
Luis
Job Details: 10/26/2018
REFRIGERATOR MAYTAG MFI2269VEW1 "Arrived on site for faulty control. Removed faulty control installed new main control,powered unit on,programmed new control reset unit unit powered on and cooling down.
Near Round Rock, TX 78665
Tyler B.
Job Details: 10/26/2018
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site for complaints of not working, found unit powering on, washing and draining as designed, found water cold, and rinse aid empty, advised customer to run tap till hot and use rinse aid. No leaks on site"
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/26/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on site for “cracked cooktop” complaint. Inspected unit and found left front burner heat cracked. Removed and replaced cooktop. Unit tests good.
Near Smithville, TX 78957
Joseph C.
Job Details: 10/26/2018
WASHER GE GTW460ASJ8WW "Arrived on site for “machine won’t work at all” complaint. Per previous diagnosis, removed and replaced control and lid lock. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/26/2018
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site for microwave exhaust fan making abnormal noises. Performed diagnostics and tested fan motor. Gained access to damper door and tested fan. Found unit no longer making noise. Found failure is due to improper insulation duct work for exhaust. Contacted builder and show failure and what needs to be corrected. Tested all other operations and all tested good.
Near Austin, TX 78705
Luis
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for no cool removed evaporator cover found uv dye on manufacture weld joint on evaporator. Called tech support(7723259871) gave history of parts already replaced and trace of dye found. Will need to replace evaporator. File #7723259871; ordrng 1 NEED2HRS and 1 W10836706 (EVAPORTAOR)
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/26/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer intermittently popping breaker. Performed diagnostics and ran unit on high heat. Tested air flow. Checked amp draw on L1 and found drawing 24 amps. Called tech support and spoke with Tebow (SR7723263654). Went over test results and checked breaker and found 30 amps breaker. He stated if pops breaker again customer needs to contact electrician. Unit tested good. Spoke with customer on possibly failures.
Near Austin, TX 78727
Wesley
Job Details: 10/26/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site and used repair kit to correct failing rollers. Also found evidence of to much heat being retained in unit due to poor airflow. Advised customer that vet must be cleaned. All else checks good.
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/26/2018
OVEN WHIRLPOOL SF111PXSQ1 "Arrived on site for “noisy operation and ignitor will not shut off” complaint. Inspected unit and found thermostat defective. Ignitor failing, as well. Ordering new thermostat. Will use ignitor on next visit. No leaks detected, at time of service. Return for repairs on 10/25.; ordrng 1 WPW10641988 (thrmst-ovn)"
Near , TX 78728
Wesley
Job Details: 10/26/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site and found unit not drying clothes. discovered unit airflow constricted in walls. Advised customer that airflow must be addressed to restore good dryer function. All else checks good.
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/26/2018
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site for “oven not always reaching temps” complaint. Inspected unit and found oven not igniting every time and when it does, not within actual settings. Ignitor and wiring seem fine. Ordering new DSI module. Return for repairs on 10/30. No leaks detected, at time of service.; ordrng 1 W11162730 (DSI MODULE)"
Near Pflugerville, TX 78660
Wesley
Job Details: 10/26/2018
MICROWAVE WHIRLPOOL WMH32519FB0 Arrived on site and found unit loose wire connection at control. Corrected connection and found unit operating as designed.
Near Killeen, TX 76542
Steve C.
Job Details: 10/26/2018
REFRIGERATOR GE PSF26PGSCBB Arrived on site for the unit is not cooling or freezing. Tested the unit and and found unit is freezing and cooling. Also the unit is making ice. Found food blocking the sensor and air flow. Advise customer not to block the sensor. Unit is working properly and all water connections were dry at the time of service.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/26/2018
WASHER MAYTAG MVWB855DC0 "Called customer at 2:51 to inform I was on my way, no answer and left voice mail. Arrived to home and found property is gated. Called customer again and went straight to voicemail. Contacted office and Callie sent customer a text message and attempted to call customer. No response. Will need to reschedule.; ordrng 1 SEENOTE (NO SHOW)"
Near Austin, TX 78737
Kevin
Job Details: 10/26/2018
DRYER MAYTAG MEDB835DC4 "Arrived on site and inspected dryer and found debris is blocking moisture sensors, did not find any save error codes. After clearing debris rang dryer end it is reaching 200+ degrees during operation on normal, took one picture. Airflow is good and no lint found in cabinet at time of service, job complete"
Near Austin, TX 78749
Kevin
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found water inside of bottom freezer gasket, took several pictures also found water on freezer liner, added silicon in between freezer liner and outer cabinet. Also found evaporator drain is clogged, some previous work has been attempted on evaporator drain. Found drain grommet on the rear of refrigerator has collapsed and a corner edge has been crushed. Drain appears to not be working properly but damage to cabinet may cause future concerns. Damage has been caused to floor and cabinets by drain not operating. No water leaks from connections at time of service, job complete."
Near Austin, TX 78741
Kevin
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "arrived on site and inspected refrigerator and found evaporator drain is clogged, removed drain completely and cleared it with the garden hose. Removed all built up ice from the interior of freezer. And you steamer to ensure drain is operating properly. No water leaks from connections at time of service, job complete
Near Austin, TX 78744
Kevin
Job Details: 10/26/2018
WASHER MAYTAG MVWC415EW1 "Arrived on site and inspected washing machine and found drain pump has failed, removed water from washer and replaced drain pump and it is now operating properly. Washing machine is at an ice cream supplier not a residence and due to the industrial usage parts and labor warranty will only be extended for 90 days
Near Austin, TX 78744
Kevin
Job Details: 10/26/2018
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site and found vent is broken and door is apart, after replacing trim it is now operating properly, job complete."
Near Austin, TX 78702
Derek S.
Job Details: 10/26/2018
WASHER GE GUD27GSSM1WW "Found unit being overloaded, when unit heat up makes a noise, ordering pulley. Dryer free of lint, office to reschedule unit is a laundry center in a tight spot and surrounded by a new remodeled kitchen with new wood,2 hr 2 hr2 hr2 hr2 hr2 hr Also schedule with so 203030 Mrs requesting ; ordrng 1 2HRLABOR and 1 WE49X27320 (MOTOR PULLEY)"
Near Austin, TX 78702
Derek S.
Job Details: 10/26/2018
WASHER GE GUD27GSSM1WW "Found unit being overloaded, when unit heat up makes a noise, ordering pulley. Dryer free of lint, office to reschedule unit is a laundry center in a tight spot and surrounded by a new remodeled kitchen with new wood,2 hr 2 hr2 hr2 hr2 hr2 hr Also schedule with so 203030 Mrs requesting ; ordrng 1 2HRLABOR and 1 WE49X27320 (MOTOR PULLEY)"
Near Austin, TX 78747
Kevin
Job Details: 10/26/2018
DISHWASHER AMANA ADB1400AGS1 Arrived on site and found control will not enter diagnostic cycle. Replaced controller and diagnostic cycle completed properly. No water leaks from connections at time of service.
Near Austin, TX 78737
Kevin
Job Details: 10/26/2018
WASHER WHIRLPOOL WFW9550WL00 "Arrived on site and found machine runs hot water in place of cold water and cold water in place of hot water. Replaced temp sensor and this had no effect. Spoke with techline and they recommended replacing control board which is no longer available. Washer can’t be repaired, no water leaks from connections at time of service.; ordrng 1 W10251428 (Ui) and 1 W10251767 (CONTROL)"
Near Elgin, TX 78621
Scott
Job Details: 10/26/2018
WASHER GE GCWN5050M1WS "Arrived on site ,replaced valve . Tested unit , no water leaks detected at time of service . Job complete"
Near Elgin, TX 78621
Scott
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site , replaced control and icemaker . Ran harvest cycle all checked good. No water leaks detected at time of service . Job complete ."
Near Austin, TX 78741
Kevin
Job Details: 10/26/2018
WASHER WHIRLPOOL WFW8540FW1 "Arrived on site and found washer will not begin a cycle and Doorlatch will not engage. After replacing door latch now washer will still not be going to cycle and user interface says 16 minutes no matter what is selected. It will also not begin a diagnostic cycle, Will need to bring that user interface and controlled or to correct issues.; ordrng 1 W10903219 (panel-cntl) and 1 W11201290 (CONTROL) and 1 WPW10442440 (harns-wire)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 10/26/2018
RANGE WHIRLPOOL WFG525S0HS "Arrived on site for damaged panel, R&R panel and tests good,"
Near Pflugerville, TX 78660
Wesley
Job Details: 10/26/2018
MICROWAVE WHIRLPOOL WMH32517AS1 Arrived on site and at customer request removed micro from home. Customer is going to buy new due to burning smell from grease.
Near Elgin, TX 78621
Scott
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KFXS25RYMS4 Arrived on site for fridge leaking . Found threads to valve worn and leaking at supply line . Shut water off . Ordering valve . Informed customer to get a new supply water line . Ordering one just Incase at time of repair ( 14.99 for line ) Return 10/25. No other leaks detected .; ordrng 1 5304437642 (6'ss ref WATER LINE ) and 1 WPW10498990 (valve-inlt)
Near Elgin, TX 78621
Scott
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for scratch on liner of freshfood . Quick pics of damage . Called tech line to document . Didn’t have time to call tech line .; O-emld tckt
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for “unit keeps shutting off” complaint. Inspected unit and found main control to be faulty. Removed and replaced main control. Unit checks good. No leaks detected, at time of service."
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site for thermester replacement, defrosted unit and R&R thermester and tested good, no leaks on site"
Near Austin, TX 78746
Luis
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KBSD602ESS01 "Gate code 1036 first house on right #43. Arrived on site for cooling issue and dispenser ui. Unable to reset filter from dispenser ui,ui unresponsive on all selections. Ran diagnostics test during Evap fan test fan not ramping to higher speed diagnosed unit will need Evap fan and dispenser ui,ordering niagra control in case needed. Return appt set for 10/26 ; ordrng 1 W11212356 (EVAP MOTOR) and 1 WP2318054 (CONTROL) and 1 WPW10151236 (CONTROL DISPENSER)"
Near Belton, TX 76513
Jerry C.
Job Details: 10/26/2018
WASHER WHIRLPOOL WTW4816FW2 "WTW4816FW2 Arrived to inspect no power to washer. Confirmed the no power situation. Tested the outlet, which tested 120 as designed. I found incorrect part in factory sealed and labeled box. Office to order and verify correct part in box. No leaks observed during service.; ordrng 1 CNOTES (VERIFY CORRECT PART IN BOX) and 1 W11170319 (CONTROL )"
Near Harker Heights, TX 76548
Jerry C.
Job Details: 10/26/2018
WASHER AMANA NTW4600YQ0 "NTW4600YQ0 Arrived and installed all 4 suspension rods, the tub ring and the bleach dispenser that were ordered on previous call. After installation of the above parts, the washer was tested, no leaks observed during service."
Near Salado, TX 76571
Jerry C.
Job Details: 10/26/2018
COOKTOP KITCHENAID JED8430BDB "JED8430BDB Arrived to install previously ordered FR infinite switch and cooktop element. After installation, unit tested as designed after service."
Near Pflugerville, TX 78660
Thomas L.
Job Details: 10/26/2018
DRYER WHIRLPOOL WED7000DW1 "Arrived on site for improper drying conditions. Tested unit and unit did heat thus cutt off was not defective. Further testing found temps were too low. Opened unit to,find lint on tip of thermistor. Clean. Tested. Unit now heats to 175 degrees consistently"
Near Austin, TX 78701
Derek S.
Job Details: 10/26/2018
REFRIGERATOR GE PDS22SFSBRSS "Arrived to repair unit for high temps, found freezer not defrosting, need heater and bimetal, also,replace the fan due to covered in ice, will need two hrs to manually defost unit, no one no to sign damage waver for defrost. Office to reschedule xpart,2 hr to defrost 2 hr defrost 2 hr defrost 2 hr defrost ; ordrng 1 WATERFILTER (MRS WANTS FILTER REPLACED WILL PAY FOR IT ) and 1 WR50X10042 (HEATER) and 1 WR50X10044 (BI METAL) and 1 WR60X10196 (EVAP FAN)"
Near Austin, TX 78701
Derek S.
Job Details: 10/26/2018
REFRIGERATOR GE PDS22SFSBRSS "Arrived to repair unit for high temps, found freezer not defrosting, need heater and bimetal, also,replace the fan due to covered in ice, will need two hrs to manually defost unit, no one no to sign damage waver for defrost. Office to reschedule xpart,2 hr to defrost 2 hr defrost 2 hr defrost 2 hr defrost ; ordrng 1 WATERFILTER (MRS WANTS FILTER REPLACED WILL PAY FOR IT ) and 1 WR50X10042 (HEATER) and 1 WR50X10044 (BI METAL) and 1 WR60X10196 (EVAP FAN)"
Near Georgetown, TX 78628
Jerry C.
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KFCS22EVMS7 "KFCS22EVMS7 Arrived to inspect ice on fc floor. The drain tube assembly had plugged and required replacement. Per S38253, the drain tube is covered. I removed and replaced the drain tube assy and removed ice from the evaporator area. Operational test good, no leaks observed during service.
Near Temple, TX 76502
Jerry C.
Job Details: 10/26/2018
DISHWASHER WHIRLPOOL WDT970SAHV0 "WDT970SAHV0 Arrived to check machine not dissolving pods.. The machine filled with water, but there was no circulation pump. There was 55.4 volts present to the pump at all times the control was active. This required replacement of both the control and the pump. Verified all other options present. No leaks observed during service test. ; ordrng 1 W11087206 (cntrl-elec)"
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/26/2018
WASHER WHIRLPOOL LSQ9200PQ4 Arrived on site for no drain and notes then condition. Found unit to have a good little switch but a failed timer. Customer will let us know after she looks at new products if she wants us to complete the repairs.
Near Round Rock, TX 78665
Tyler B.
Job Details: 10/26/2018
RANGE WHIRLPOOL WFG320M0BB2 "Arrived back on site for bulb blowing again, found connections at socket loose, crimped down wire terminals and got a snug connection, replaced bulb w th customer supplied bulb, and tested good."
Near Elgin, TX 78621
Scott
Job Details: 10/26/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer not completing cycle . Ran diagnostics. And got long fill error code . Valve was making a loud whining noise and very little water flow . Replaced valve . Ran diagnostic all checked good . No water leaks detected at time of service . Job complete .
Near Austin, TX 78746
Luis
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Removed compressor cover found uv dye in compressor compartment,no dye on compressor or filter drier,powered unit on compressor failed to power on. Diagnosed failed compressor,found source of dye,found leak at manufacture weld joint between discharge tube and condenser. Removed compressor installed new compressor repaired weld joint at condenser. Vacuumed system down unit kept vacuum recharged system to manufacture spec. Let pressure stabilize,no traces of dye from joint,powered unit on compressor running no traces of dye from weld joints. Repair covered under AUTHO ; ordrng 1 CNOTE (SEALED SYSTEM REPAIR)"
Near Killeen, TX 76542
Steve C.
Job Details: 10/26/2018
COOKTOP GE JP340B0C1BB Arrived on site to replace the right front switch wb23m9. Replaced the switch and tested the unit. Unit works properly and job complete.
Near Georgetown, TX 78628
Jerry C.
Job Details: 10/26/2018
MICROWAVE WHIRLPOOL WMH31017FS0 "WMH31017FS0 Arrived to inspect noise. I found the heating system failed and was making a very loud noise. The mag, cap and diode will all be required. ; ordrng 1 W10850446 (capactr-mg)"
Near Elgin, TX 78621
Scott
Job Details: 10/26/2018
WASHER MAYTAG MHWZ600TB01 Arrived on site washer not draining . Found drain pump has failed also drain hose has been rubbing on back of tub and about to rub thru . Ordering drain hose . Nonwatet leaks detected at time of service . Please call to set return visit .; ordrng 1 WPW10114608 (hose)
Near Kyle, TX 78640
Kevin
Job Details: 10/26/2018
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site and replaced valve duagnosed on previous visit, started ice machine on normal and it Is progressing properly and making ice. Recommended to customer that a cleaning cycle be ran before it is used to make ice for consumption. No water leaks from connections at time of service, collected remaining balance, job complete"
Near Georgetown, TX 78633
Steve C.
Job Details: 10/26/2018
DISHWASHER KITCHENAID KUDS30IXBT7 Arrived on site for the unit is not drying or cleaning dishes. Tested the unit and found the unit upper rack has fallen and not attached to the feed tube. Unit heater is heating. Unit will need new adjusters. Advise customer not to use the unit due to potential leak.; ordrng 1 W10712394 (adjuster)
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on site and spoke with tech line and found no DC voltage two evaporator fan motor. Although control board kit was replaced seven months ago tech line recommended replacing it again. After replacement power is now going to fan motor again. Customer will monitor refrigerator to ensure it is operating properly now. The water leaks from connections at time of service
Near Austin, TX 78733
Kevin
Job Details: 10/26/2018
RANGE WHIRLPOOL KDRS463VSS00 "Arrived on site and inspected oven and found hidden bake element has failed and burnt through liner. Took pictures. Liner can’t be replaced it is not is serviceable item cava range cannot be repaired properly and safely, collected service fee, job complete."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/26/2018
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site for vent hood not working. Performed diagnostics and tested out and found correct. Gained access to fan switch and found blown. Found fan motor wire harness was pinched. Will replace harness with switch with fan motor. Schedule return for Friday the 26th.; ordrng 1 WPW10395033 (motor-fan) and 1 WPW10395126 (SWITCH )
Near Austin, TX 78745
Kevin
Job Details: 10/26/2018
DRYER WHIRLPOOL MEDB835DW4
Near Austin, TX 78745
Kevin
Job Details: 10/26/2018
WASHER WHIRLPOOL WFW85HEFW1 "Arrived on site and sat washer into diagnostic cycle and found error codes, Water level system error, no water detected entering machine, overflow condition. Ran a diagnostic cycle and found no hot water entering machine. Reset harness and it is working properly now. No water leaks from connections at time of service, job complete"
Near Austin, TX 78702
Derek S.
Job Details: 10/26/2018
RANGE WHIRLPOOL WFG525S0HZO "Arrived to repair unit for bottom door not closing, found missing the guide, ordering part, need to schedule call with so 202462 same day same appointment, office to reschedule ; ordrng 2 W10807828 (DRAWER GUIDES)s"
Near Austin, TX 78702
Derek S.
Job Details: 10/26/2018
RANGE WHIRLPOOL WFG525S0HZO "Arrived to repair unit for bottom door not closing, found missing the guide, ordering part, need to schedule call with so 202462 same day same appointment, office to reschedule ; ordrng 2 W10807828 (DRAWER GUIDES)s"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/26/2018
RANGE WHIRLPOOL WFG530S0ES1 Arrived on site to diagnose an oven with the lightbulb that keeps burning out. Found loose connection on socket assembly causing premature failure of bulbs due to constant cutting on and off during use. Re-terminated wire with new terminal and tested unit. Found all is functioning properly at this time.
Near Blanco, TX 78606
Brandon
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for customer complaint of fresh food section door not sealing, found hinges were sagging causing door not to seal at top left corner. I tried to adjust the hinges, but was unsuccessful. Ordering hinges, plastic washers, and adhesive to seal cabinet. ; ordrng 1 WP2183852 (shim) and 1 WP2254473 (hinge-door) and 1 WP2254618 (hinge-door) and 2 WP487576 (washer)s"
Near Austin, TX 78728
Joseph C.
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for “noisy operation” complaint. Inspected unit and found evap fan and blade faulty. Removed and replaced evap fan and motor. Made sure all screws and fasteners were secured. Unit is performing as designed. No leaks detected, at time of service. Unit is still making “stepped up” evaporator motor sound. According to techline(#7723268299), this is normal, for this unit."
Near Austin, TX 78744
Kevin
Job Details: 10/26/2018
WASHER WHIRLPOOL WTW4800BQ0 "Arrived on site and inspected washing machine and found basket has separated and is now into pieces. Attempted to remove basket and it has seized to gearcase shaft. The entire drive assembly, basket and tub will need to be replaced in order to correct issue. No water leaks from connections.; ordrng 1 NEEDAUTHO and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W11255272 (GEARCASE) and 1 WP3951744 (agitator)"
Near Austin, TX 78727
Joseph C.
Job Details: 10/26/2018
REFRIGERATOR MAYTAG MFI2569VEA1 "Arrived on site for “display shutting off” complaint. Inspected unit and found main control to be faulty. Removed and replaced control. Set code. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Service fee applied."
Near Austin, TX 78731
Scott
Job Details: 10/26/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site , replaced inlet housing . Ran unit and no water leaks detected at time of service . Job complete ."
Near Austin, TX 78727
Joseph C.
Job Details: 10/26/2018
DRYER GE GTD42EASJ2WW Arrived on site for “time not advancing and dryer door not shutting well” complaint. Inspected unit and found timer to be faulty. Removed and replaced timer. Found door to be out of alignment. Adjusted door. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78751
Scott
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 Arrived on site for vibration noise from fridge . Used sealer on compressor mount and around the back cover where bend was from previous visit . Unit has stopped the vibrating noise . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78704
Luis
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for loud noise. Opened fresh food door found gears inside of diffuser making loud noise. Diagnosed unit will need diffuser assembly. Installed new diffuser powered unit on, diffuser working as designed no odd or loud noise; used 1 W11164593 (DIFFUSER) from stock"
Near Austin, TX 78704
Luis
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site for condensation on gaskets and temp issues. At time temps goo din fresh food. Found condensation on seals and mullion heater. Changed humidity sensor to allow Illinois heater to power on. No ice build on evaporator cover good air flow,removed compressor cover found gap at drain to fresh food,added sealer around drain tube to prevent warm air from entering compressor compartment."
Near San Marcos, TX 78666
Robert
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Arrived on job to replace control. Refrigerator has an adaptive defrost control. Ordered correct part.; ordrng 1 WPW10352689 (cntrl-elec)
Near Austin, TX 78731
Scott
Job Details: 10/26/2018
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site for poor washing . Found wash motor has failed . Arrived on site with wrong part but right sticker . Will need correct sump and motor . No water leaks detected at time of service. Return 10/29 . Please double check part before Monday .; schdld next appmnt for 10/29 MON !
Near Austin, TX 78758
Cliff
Job Details: 10/26/2018
WASHER WHIRLPOOL WTW4616FW2 Arrived on site to replace gasket and tub ring for washer. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Bertram, TX 78605
James
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found no lights working in unit. All door switches working properly indicating failure of light control module. Installed new control and tested. Unit working properly and all water connections dry at time of service. Job complete
Near Marble Falls, TX 78654
James
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KSSC48FTS00 Arrived on site and tested operation. Found unit completely dead. Checked connections at board and found power supply and defrost heater connections were reversed. Corrected issue and tested. Unit now working and cooling properly. Instructed customer that there could be an issue with defrosting down the road due to previous company reversing connections after they installed replacement board. Collected service call. Job complete
Near Austin, TX 78757
Cliff
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 Arrived on site to diagnose a refrigerator that is condensating in the RC. Found RC door gasket torn on lower center portion. Replaced door gasket and shaped using applied heat. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Taylor, TX 76574
Tyler B.
Job Details: 10/26/2018
OVEN MAYTAG MEW6627DDS "Arrived on site for dead unit after storm, gave quote for control replacement ordrng 1 WP8507P322-60 (cntrl-elec)"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/26/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site to replace fuse and interlock assembly for microwave. Replaced parts as per part instruct sheet. Unit still blows fuse when door is open or closed. Per CS he will contact whirlpool to see how they want to proceed with this unit.; ordrng 1 CNOTES (CS TO HANDLE CLAIM FROM THIS POINT.)
Near Cottonwood Shores, TX 78657
James
Job Details: 10/26/2018
DISHWASHER MAYTAG MDBH965AWS Arrived on site and tested unit. Found door latch has failed causing door not to close properly. Installed new latch assembly and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Georgetown, TX 78633
Steve C.
Job Details: 10/26/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for the unit light flickers when opening the door. Tested the unit and found the three way switch is defective. Replaced the switch and tested the unit. Unit heats and works properly.
Near , TX 78610
Derek S.
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "Arrived on site to repair unit for ice cubes overfilling in bin, I found the icemaker arm was not seated into icemaker, reseated the arm and verified operation, no water leak present at the time of service."
Near , TX 78610
Derek S.
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "Arrived on site to repair unit for ice cubes overfilling in bin, I found the icemaker arm was not seated into icemaker, reseated the arm and verified operation, no water leak present at the time of service."
Near Marble Falls, TX 78654
James
Job Details: 10/26/2018
DISHWASHER MAYTAG MDBH955AWW Arrived on site and tested operation. Found unit fills with water and drains but motor not running. Found high current fault on board and ohmed motor. Found motor checks good. Control has visibly failed diodes on motor circuit. Unit will need new control to repair. All water connections dry at time of service ; ordrng 1 WPW10218837 (cntrl-elec)
Near Del Valle, TX 78617
Derek S.
Job Details: 10/26/2018
REFRIGERATOR GE DSS22JEMDBB "Arrived on site to repair unit for not cooling, I found the control was defective electrical failure, replaced the control and unit started up with no issue. No water leak present at the time of service"
Near Del Valle, TX 78617
Derek S.
Job Details: 10/26/2018
REFRIGERATOR GE DSS22JEMDBB "Arrived on site to repair unit for not cooling, I found the control was defective electrical failure, replaced the control and unit started up with no issue. No water leak present at the time of service"
Near Del Valle, TX 78617
Derek S.
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site to repair unit for not cooling in fresh food, I found evaporater motor Intermittently not running, replaced the evap motor, and control due to electrical issue, and thermistor, steamed out all the ice and cleaned, no water leak present at the time of service"
Near Del Valle, TX 78617
Derek S.
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site to repair unit for not cooling in fresh food, I found evaporater motor Intermittently not running, replaced the evap motor, and control due to electrical issue, and thermistor, steamed out all the ice and cleaned, no water leak present at the time of service"
Near Del Valle, TX 78617
Derek S.
Job Details: 10/26/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to repair unit for not starting cycle, found error code long fill, the unit does not have hot water connected to it from the house water line only cold water, checked the water valve and it was ok, informed Mrs she can only use tap cold wash cycle due to no hot water, also found the drain it duct taped air tight to the house drain, not recommended can cause siphoning, replaced the capacitor due to basket speed fault and calibrated, unit working as designed no water leak present at the time of service. C notes"
Near Del Valle, TX 78617
Derek S.
Job Details: 10/26/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to repair unit for not starting cycle, found error code long fill, the unit does not have hot water connected to it from the house water line only cold water, checked the water valve and it was ok, informed Mrs she can only use tap cold wash cycle due to no hot water, also found the drain it duct taped air tight to the house drain, not recommended can cause siphoning, replaced the capacitor due to basket speed fault and calibrated, unit working as designed no water leak present at the time of service. C notes"
Near Granite Shoals, TX 78654
James
Job Details: 10/26/2018
DRYER MAYTAG MEDX655DW1 Arrived on site and tested unit. Found not heat when running. Tested all fuses and tested element and found to be good. Tested for proper voltage and found voltage only coming from motor to element. Found proper voltage at timer but temp selector not passing voltage through on high setting only. Unit has failed temp selector. Instructed customer that part is factory only and office will set up return service once eta given by manufacturer. Unit and vent clear of lint build up. Customer can use dryer on medium and low temp settings; ordrng 1 W11230567 (TEMP SWITCH)
Near Granite Shoals, TX 78654
James
Job Details: 10/26/2018
RANGE GE PHS930SL1SS Arrived on site and tested operation. Found user control blank with hot surface lights flickering. Checked all connections at user control and main control and found to be good. Ran diagnostics and found several faults for communication error with console and main control as well as stuck cancel button and number 1. Unit will need main control and console to repair. Unable to locate a valid p/n for console. Took photo of console and instructed customer that the office will be in contact to schedule return visit once part eta is known; ordrng 1 C-NOTE (CONSOLE) and 1 WB27X30452 (CONTROL)
Near Cedar Park, TX 78613
Paul
Job Details: 10/26/2018
WASHER MAYTAG MVWB835DW2 Arrived onsite for the washer not spinning leaving the clothes wet and some water still in the basket. I checked stored error codes and found an F0E3 code. I found the basket turning freely. I ran test 51 and all steps passed. Ms stated she was washing towels when this happened. I found the legs screwed all the way in the chassis. I found rub marks on the rotor. I screwed the legs all the way out and adjusted the level of the unit. I ran the unit in a high speed spin and adjusted the legs for vibration. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Killeen, TX 76549
Steve C.
Job Details: 10/26/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to remove any clogs-in the drain. Used a 1/4 inch tubing to clear. Tested the unit and unit works properly. All water connections were dry at the time of service.
Near Leander, TX 78641
Paul
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator with the doors not closing correctly and the ice dispenser leaking water. I found the door mullion not opening all the way causing it to hit the right door when closing the left door. I found the ice door not closing fully on the separator. I replaced the mullion and the separator. Mr mentioned the FC door rusting. I found multiple rust spots on the FC door and some on the left RC door. I took pics in SDQP of the spots and I explained to mr that this is considered cosmetic and he would need to contact Whirlpool Customer Care to have them send us a concession to replace the doors or he could use a non scratch SS pad to remove the rust and then a good polish on the doors. Call complete.
Near Belton, TX 76513
Jerry C.
Job Details: 10/26/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "WRV986FDEM01 Arrived to inspect cooling issue. I found the fc frozen and removed the ice and verified defrost and all other functions present. The cabinet required adjustment to facilitate fc door closing. I advised the customer of the shelf and pizza storage clearance issue. Operational test good, no leaks observed during service.
Near Belton, TX 76513
Jerry C.
Job Details: 10/26/2018
REFRIGERATOR GE GSS25LSLECSS GSS25LSLECSS Arrived to instal parts. I removed and replaced the sealed system components and vacuumed the system. I verified no vacuum leaks and then charged the unit with the mfg prescribed refrigerant charge. The unit operated as designed and started cooling. No leaks observed during service.