Service History 128

We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
Tommy
Job Details: 09/07/2021
Arrived onsite for dishwasher not washing dishes. Upon arrival found unit sump diverter unable to find position. Replaced sump and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hutto, TX 78634
David S
Job Details: 09/07/2021
"Arrived on site for ice maker in the freezer is not producing ice. We gained access to icemaker and put it through a harvest cycle and found it be operating as designed. We the checked temps in freezer and for them normal. We checked for any air leaks around the doors found none.we checked refrigerator settings and found it in adaptive defrost. We put the unit into basic defrost. We explained to the customer how the adaptive defrost mode can effect ice maker performance. Customer seemed to be satisfied with the diagnostics and what weve done, Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/07/2021
"Arrived on site for oven comb door not closing. Inspected unit and work area. Tested door operation and found door hinge on right side not closing. Found inner door at fault. Removed inner door panel and installed new. Tested door operation. All tested good.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Austin, TX 78748
Kevin
Job Details: 09/07/2021
"Arrived on site and inspected dryer and found during a normal dry cycle when moisture sensors are bypassed dryer will add time and then shut up of abruptly. Found moisture sensors are disconnected at harness. Dryer has been disassembled at least once before likely by retailer and was sold as a open box. After reconnecting moisture sensor dryer now runs as expected. Recommended to apartment resident that apartment maintenance be contacted and have been to the exterior cleaned before dryer is used again, job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PF2
Near Cedar Park, TX 78613
Tommy
Job Details: 09/07/2021
Arrived onsite for unit not making ice. Upon arrival found resivor frozen. Thawed tested and found it operating as designed. Made sure unit was sealed tightly. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Round Rock, TX 78665
David S
Job Details: 09/07/2021
"Arrived on site for Call Back - range oven will not ignite. We gained access to the unit and attempted to ignite oven and found that it would not ignite. We then gained access to the oven burner an igniter. We uninstalled ignitor and found that the igniter was burnt out. We then proceeded to install a new igniter. We tested unit one more time and unit seems to be operating as designed,job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mustang Ridge, TX 78610
Robert
Job Details: 09/07/2021
Arrived on job for complaints of heater not working. Found loose connection at heater. Corrected wire issue and test.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, TX 78641
Kayman
Job Details: 09/07/2021
Arrived onsite to install previously diagnosed parts. I installed the oven door trim pieces. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bertram, TX 78605
Cliff
Job Details: 09/07/2021
Arrived on site to diagnose a washer that is not cycling properly. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Lou
Job Details: 09/07/2021
"Arrived on site to inspect dishwasher not starting. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. I inspected the harness at the junction box and found no voltage. I checked the plug under the sink and found the power cord not fully plugged in. Plugged unit in and retested and unit is operating as designed. Customer advised that someone had gone into the cabinets under the sink about the same time the unit stopped working and mustve accidentally unplugged the unit. Customer provided a copy of their closing docs for warranty verification. No water leaks observed during service, job completed. I made recommendations for use and care, as well as, detergent and rinse aid use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Luis
Job Details: 09/07/2021
"Arrived on site for no ice. Found harness not fully seated to icemaker installed harness tested icemaker,icemaker ran through a harvest,dumped ice and filled with water.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE504DSS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/07/2021
"Arrived on site for install of previously diagnosed parts. Installed new RH & LH tracks, new drain motor, and new sump and motor. Tested unit, no water leaks detected at this time. Dishwasher working properly, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78733
Kevin
Job Details: 09/07/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring. Replaced actuator with truckstock and confirmed operation by running a calibration cycle, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78724
Luis
Job Details: 09/07/2021
Arrived on site for no lights. Diagnosed defective freezer leds replaced leds power cycled unit all leds working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
David S
Job Details: 09/07/2021
Arrived on site for fridge having a defrost issue. We installed a new UI and control to fix the defrost issue. The customer had already defrosted the unit. Job com0ete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/07/2021
Arrived on site for the install of previously diagnosed parts. Opened new sump and motor assembly and found it was damaged in the box. Office to reschedule.; ordrng 2 W11416362 (Sump and motor)s and 1 W11553445 (Insulation)
We serviced a
WHIRLPOOL OVEN
Model GGG390LXB01
Near Austin, TX 78717
Tommy
Job Details: 09/07/2021
Arrived onsite for oven not turning found valve junked up and damaged. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Burnet, TX 78611
Cliff
Job Details: 09/07/2021
Arrived on site to diagnose an oven that is giving error code. Unit has f2 error saved in control indicating ui failure (stuck key). Replaced ui and all is working properly at this time.
We serviced a
GE MICROWAVE
Model PT970DR1BB
Near Georgetown, TX 78633
Lou
Job Details: 09/07/2021
"Arrived on site to inspect microwave/oven wall combo microwave not working. Upon further inspection, I found the microwave not responding. Tested the fuse and it is good. Tested control and its getting voltage. I am ordering the control and scheduled return service
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78734
Robert
Job Details: 09/07/2021
Arrived on job for complaints of too much ice . Found thermistor bad. After replacement test operation.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Austin, TX 78756
Jacob
Job Details: 09/07/2021
Arrived onsite for unit not heating. Tested the unit up to 350 degrees. Unit got up to temperature with no issues. Did do an adjustment for the temperature. Let maintenance know that if the tenant is using anything to cover near the bottom of the unit possibly blocking the heat from rising. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
David S
Job Details: 09/07/2021
"Arrived on site for sealed system repair. I gained access to the compressor and tested pressures. I found the unit was flat. I gained access to the evaporator and and found UV dye at the evaporator. I powered the unit on and found the compressor not coming on. On return service we will install a new compressor, uv dryer, Access valve and Evaporator. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11407409 (Evaporator) and 1 Lokring (Lokring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Austin, TX 78758
Luis
Job Details: 09/07/2021
Arrived on site for not dispensing ice. Found unit not dispensing ice,removed bucket tested auger motor passed,checked shaft and impeller working,removed auger housing reinstalled housing fully to liner housing installed bucket tested ice dispenser working."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78732
Brandon
Job Details: 09/07/2021
"Arrived on site for customer complaint of unit taking a long time to dry, found unit not venting properly, unit failed vent test 3 times. I removed vent hose from dryer and checked for proper air flow out of he dryer, air flow out of the dryer tested good, instructed customer to vent checked."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Buda, TX 78610
Robert
Job Details: 09/07/2021
Arrived on job for complaints of frost in freezer. Used adhesive to better seal around freezer door.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Bluffton, TX 78609
Cliff
Job Details: 09/07/2021
Arrived on site to diagnose a range that has an oven not working. Found wiring for temp sensor not fully inserted into connector preventing proper contact. Rewired unit properly and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78744
Jacob
Job Details: 09/07/2021
Arrived onsite for the unit making noise during washing cycle. Looked underneath the unit and found that the gear case has leaked oil out and on to the stator and rotor and other internal parts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Andice, TX 78628
Lou
Job Details: 09/07/2021
"Arrived on site to inspect dishwasher element not working. Upon further inspection, the unit had recently finished a wash cycle and was warm inside. I found some of the dishes dry and all plastics were still wet, which is to be expected. I found no rinse aid in the dispenser. Placed unit in diagnostics showing no error codes. Continued with testing and using my multimeter, I placed it on the black wire at the junction box and monitored amp readings. All components were within range on amp readings. The element showed 7-9amps during wash & drying cycles. I demonstrated to the customer that the element was working by shaking water from the upper rack onto the element and it sizzled. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/07/2021
"Arrived onsite to install previously diagnosed parts. I installed the feed tube, manifold and upper spray arm. The unit is working as designed and no leaks detect during service. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, TX 78664
David S
Job Details: 09/07/2021
"Arrived on site to replaced the gear case and lid lock. We attempted to remove the gear case and found it seized into the basket. I am ordering a new tub and basket. I found cracks in the lid, I am also ordering a new lid. The office will reschedule when we have an eta on the parts.; ordrng 1 W11219115 (Tub) and 1 W10811960 (Basket) and 1 W11259006 (Lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 09/07/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=29 degrees. When I went to test temps in the RC section I found the evaporator engulfed in ice. I pulled the unit out and checked the drain tube and found it badly gapped (photo). I sealed the tube with silicone (photo), but found it badly warped and will need to be replaced. I advised the customer that they will need to pull the unit out and unplug it and place towels around the baseboards to protect from any leaking water. I am ordering he drain tube and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11084807 (Drain tube) and 1 W11457241 (Drip pan kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Temple, TX 76502
Wesley
Job Details: 09/07/2021
"Arrived onsite and found refrigerator icemaker was slow to produce ice following a move with the refrigerator. Set up refrigerator for optimal performance and ran a short defrost to combat any build up in the freezer that may be contributing to an issue, however ice is good and full at time of service. Temps are consistent with normal use."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Austin, TX 78721
Jacob
Job Details: 09/07/2021
Arrived onsite for unit having a damaged control panel. Looked at the unit and saw damage control panel. Replaced panel. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Kayman
Job Details: 09/07/2021
"Arrived onsite for wall oven jumping time or getting stuck 30 mins ahead or behind. Upon inspection I found the unit did not have any stored error codes. I found the unit was not connected to WiFi. We attempted to get connected but the customer was having issues with their homes WiFi. I confirmed the bake,broil elements as well as the cooling fan were operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78754
Matthew
Job Details: 09/07/2021
Arrived onsite to replace damaged panel. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78754
Matthew
Job Details: 09/07/2021
Arrived onsite for microwave not functioning. Upon arrival unit was powered on with door open. Closed door and internal light stayed on and turntable began to spin on its own. Set cook time and pressed start but would only beep. Checked all switches and interlocks. Tested fine so Called tech line for assistance. Walked through wiring test but all was correct. Tech line recommended replacing interlock assembly with designated part numbers and bringing the control board just in case. Office to reschedule SR#7731681729. ; ordrng 1 W11182140 (interlock UPPER ) and 1 W11182141 (interlock LOWER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78664
David S
Job Details: 09/07/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Spicewood, TX 78669
Brandon
Job Details: 09/07/2021
"Arrived on site to replace heater due to old heater missing rubber seals and not creating a proper seal that caused leak. After replacing heater and heater nuts, unit tested good, no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Manor, TX 78653
Matthew
Job Details: 09/07/2021
Arrived onsite for refrigerator leaking from the back. Upon inspection found drain tube not seated correctly and when unit defrost the tube misses the pan and leaks onto the base of the refrigerator. Secured tube to drain into pan. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Seguin, TX 78155
Noah D
Job Details: 09/07/2021
"Arrived on site to inspect unit for not heating, upon inspection found the module and display shorted. Replaced both parts and tested unit. All functions returned with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Austin, TX 78725
Luis
Job Details: 09/07/2021
Arrived on site for loud noise. Diagnosed loud vibration noise from condenser coils adjusted condenser coils and hinges noise no longer present
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Tommy
Job Details: 09/07/2021
Arrived onsite for dishwasher randomly stopping. Upon arrival found unit control and UI miscommunicating.Office to reschedule upon receiving parts.; ordrng 1 W10803367 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78681
Tommy
Job Details: 09/07/2021
Arrived onsite for door hing falling apart. Upon arrival found hinge damaged replaced and tested unit is operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near Buchanan Dam, TX 78609
Cliff
Job Details: 09/07/2021
Arrived on site to diagnose a washer that is not cycling properly. Found drain line installed to far into pipe in wall causing water to siphon out of machine. Installed drain line correctly and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Briarcliff, TX 78669
Leonardo
Job Details: 09/07/2021
"Arrived on site for complaints of oven display frozen, buttons not responding. Reset breaker and reset unit. Display working properly, tested unit, everything working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78734
Brandon
Job Details: 09/07/2021
"Arrived on site for customer complaint of unit leaking, found signs of leak coming out from over the bottom lip of dishwasher. I removed door, no leaks coming from dispenser or vent area, I ran test cycle with no dishes and no soap, unit tested good. Instructed customer to use less soap and to make sure nothing is interfering with spray arms. No leaks at time of service."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Santa Clara, TX 78124
Noah D
Job Details: 09/07/2021
"Arrived on site to inspect Unit for the outer panels being bent, upon inspection did find the panels bent causing issues, customer wanted replaced and was instructed to call Lowes and was given case info. I told customer it was a replaceable part and we will order it while he speaks with Lowes. Office to reschedule ; ordrng 1 W11174572 (Panels)"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Burnet, TX 78611
Cliff
Job Details: 09/07/2021
New ui damaged and needs to be reordered. Office to set return appointment. ; ordrng 1 W11160285 (Ui)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Seguin, TX 78155
Noah D
Job Details: 09/07/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the unit was not catching due to a bent latch/catch, replaced catch and all functions worked normally. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Cliff
Job Details: 09/07/2021
Arrived on site to diagnose a dishwasher that is not cycling properly. Found error codes not cleared and wiring pinched in drain pump. Corrected both issues and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/07/2021
"Arrived on site to test unit for not drying properly. No stored error codes. Ran diagnostics and all functions operating as designed. Vent damper working as designed. Advised customer on rinse aid, purging cold water and propping door open upon completed cycle. No leaks detected. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KECC506RBL05
Near Georgetown, TX 78633
Lou
Job Details: 09/07/2021
"Arrived on site to inspect cooktop burner not adjusting in temps. Upon further inspection, the customer advised this the front left burner only works in high temps. I had the customer sign the waiver of damages when removing glass cooktop. I removed the glass cooktop and inspected the switch and found it shorted. I removed and replaced the switch and tested. Unit is operating as designed Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Bluffton, TX 78607
Cliff
Job Details: 09/07/2021
Arrived on site to diagnose a refrigerator that has rust on doors and freezer door not attached on right side. Reset door in mounting All is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Lakeway, TX 78734
Robert
Job Details: 09/07/2021
Arrived on job for complaints of not draining properly. Found debris in pump and a broken sensor. Removed debris in pump and ordered Sensor. ; ordrng 1 WPW10705575 (sensor)
We serviced a
WHIRLPOOL WASHER
Model LXR7244JQ1
Near San Marcos, TX 78666
Andrew
Job Details: 09/07/2021
"Arrived on site to test unit for water leak, tested unit, found hot water hose not tightened enough, tightened hose, ran diagnostics, unit working as designed, advised customer to replace hoses if issue persist as hose gaskets were worn, no leaks detected. job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS00
Near Austin, TX 78722
Luis
Job Details: 09/07/2021
"Arrived on site for cooling complaint. Compressor and fans running temperature reading 35? in freezer section,no frost formation on bottom section of evaporator diagnosed unit will need a compressor and evaporator. ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 09/07/2021
"Arrived on site to inspect unit for not allowing water through dispenser, upon inspection found the unit was clogged at some point in water tubing, changed both valves and tested, no change found, ordering resiviour and turned down temps. Customer will monitor. Office to reschedule ; ordrng 1 W10413160 (Resivioir)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Temple, TX 76502
Jonathan S
Job Details: 09/07/2021
"Arrived on site for refrigerator lights not working. Inspected unit and work area. Found FC door handle loose. Traced DC voltage and found back left module failed. SRemoved failed module and installed new. Tightened FC door handle. Tested light and door operation. All tested good, no water leaks detected during service. Paid in full on check #5750"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Waco, TX 76712
Jonathan M
Job Details: 09/07/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door hinges and tested the unit. The unit began to work at the time. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Temple, TX 76502
Jonathan S
Job Details: 09/07/2021
Arrived on site for dryer door felt torn and give error code F3-E2. Inspected unit and work area. Performed diagnostics mode and verified error code F3-E2 shorted opened moisture sensor. Tested sensor in diagnostics mode and found sensor did not respond. Gained access to sensor and measured resistance at harness and found failed harness. Will need to replace harness and door felt. Found no ETA available on felt. Informed customer on back order part. Office to schedule return when ETA is available.; ordrng 1 W11243078 (SEAL) and 1 WPW10298258 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Buda, TX 78610
Kevin
Job Details: 09/07/2021
"Arrived on site and replaced bracket from previous visit, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76502
Wesley
Job Details: 09/07/2021
Arrived onsite and corrected original hinges to repair door alignment issue. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC
Near Austin, TX 78704
Kevin
Job Details: 09/07/2021
"Arrived on site and washer is in a retirement community laundry room. inspected washer and found no saved error codes, ran a diagnostic cycle and then a quick wash cycle and both completed properly. Found a commercial detergent dispenser that is not connected to washer. A hose was just shoved into rear panel and a zip tie was put there to hold it. Detergent in bottle does not say HE anywhere. Took multiple pictures. Described all washer issues to community management."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taylor, TX 76574
David S
Job Details: 09/07/2021
"Arrived on site for LOUD BUZZING.THIS IS HOW IT STARTED LAST TIME. ICEMAKER NOT PRODUCING. LIGHTS STILL WORKING. We checked temps in freezer and found them abnormal. We gained access to the back of the unit to do a amp draw test at complete and found normal amps there. We gained access to the control and tested voltage to the control. We then check continuity through defrost element at the connectors on the control board found no continuity. We then gained access to the FC evaporator and found it incased in ice after cleaning ice we tested the thermal fuses found them good. We performed a continuity test through the defrost element at the element itself and found good continuity there.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Leonardo
Job Details: 09/07/2021
Arrived on site for complaints of oven gram damage. Found frame damaged on bottom front left side. Took pictures. Called techline SR#7731676799
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Austin, TX 78758
Matthew
Job Details: 09/07/2021
"Arrived onsite for washer making loud grinding sound. Upon arrival put unit in diagnostics and found no stored error codes. Tan auto cycle and did not hear noise. Ran individual agitation and spin test and noise was apparent. Inspected underneath unit and found signs of gearcase failure with oil on cam. Also found cam gears had been worn down. Will need to order cam and belt. Returning with gearcase, actuator and hub. Office to reschedule. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW0
Near San Marcos, TX 78666
Andrew
Job Details: 09/07/2021
Arrived on site to test unit for error code f1e0. Maintenance manager has made multiple work orders for same unit. Unit has been previously diagnosed. Needing control to fix issue. Office to reschedule. ; ordrng 1 W11435999 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 09/07/2021
Arrived on site for no cool. Found compressor extremely hot and not running,starter tripping,installed a new starter same issue compressor attempting to power on then shuts off diagnosed a defective compressor. Will need R600 tech ; ordrng 1 W11547126 (Compressor) and 1 Nonuvdrier (Non uv drier) and 1 W11506635 (Access valve) and 1 R600tech (R600 tech)"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Tommy
Job Details: 09/07/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced switch and found element needed to be replaced too. Job Completed customer said it was good.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Seguin, TX 78155
Noah D
Job Details: 09/07/2021
"Arrived on site to inspect unit for not cooling cab. Upon inspection found no compressor start with all lights and fans working, tested with stock start device with no change. Changed control with no change, ordering start device and cap. Office to reschedule ; ordrng 1 W10798748 (Start) and 1 W10590083 (Cap)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Belton, TX 76513
Jonathan S
Job Details: 09/07/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78737
Luis
Job Details: 09/07/2021
"Arrived on site for cooling complaint. Found freezer temp slightly warmer good frost pattern,ran diagnostics changed defrost setting to basic adjusted temperature setting in diagnostics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78737
Luis
Job Details: 09/07/2021
Arrived on site unit working as designed no issues
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Austin, TX 78738
Robert
Job Details: 09/07/2021
Arrived on job for complaints of error code. Found code for stuck button. Will need to replace console. ; ordrng 1 CNOTE (CHECK COLOR SS) and 1 W11449303 (CONSOLE )
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76705
Jonathan M
Job Details: 09/07/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area.Attempted to replace the motor and found the blower wheel seized onto the motor. Had to chisel out blower wheel and replace both blower wheel and motor. Tested the unit in the unit still would not start. Spoke to CS and was advised to replace to push to start switch. Replace that and still had issues. Is that advised to contact Techline. I call techline and spoke to Drew SR# 7731579791. He had me doing several voltage jacks through the wire harness and concluded that the issue is with the neutral wire coming from the motor and that that was probably our issue all along. He advised to replace the wire harness and to call back if there are any further issues. Replaced wire harness and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Killeen, TX 76549
Al
Job Details: 09/07/2021
Arrived on site and inspected front load washer leaking from the door. Checked the bellow and found an ink pen inside the bellow blocking the drain port holes in the bellow causing leaks. I removed the pen and the customer to wash a load and unit tested properly without any leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78705
Luis
Job Details: 09/07/2021
"Arrived on site for no ice. Diagnosed frozen fill tube and water line entering fill tube disconnected,cleared out ice from fill tube,reconnected line to fill tube,ran icemaker through a cycle water filled icemaker"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Salado, TX 76571
Tommy
Job Details: 09/06/2021
"Arrived onsite for washer not spinning. Upon arrival found unit had F0E3 error code as well as F0E5 error code, found unit to be operating as designed but severely overloaded took photo to document. Spoke with customer on load size and demonstrated that unit is operating. Job Completed."
We serviced a
FRIGIDAIRE WASHER
Model LAFW3511KB0
Near Killeen, TX 76549
Tyler
Job Details: 09/06/2021
Arrived on site for washer needing previously diagnosed door strike. Upon arrival is able to install need a part Ive been reassembled and tested the unit and found the washer is now locking the door as designed and allows you to function call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFFU20F2VW0
Near Waco, TX 76705
Jonathan M
Job Details: 09/06/2021
"Arrived on site for freezer that?s. Pt cooling. Inspected unit and work area. The customer advised that the unit does cool but that it doesn?t cool properly. She advised that the unit running temperature is seem to be going between the mid to high 20s up to the 40s. She advised that none of her items in the freezer are actually freezing consistently and is having to throw away a lot of her groceries due to this ongoing issue. She advised that she?s had a number of visits prior to our service today and they have replaced the evaporator fan several times. Checked the evaporator and found no evidence of a defrost issue but did see a good frost pattern. Spoke to SW and had checked the thermistor readings. She advised that based on the complaint, the issue would most likely be with the thermistor harness. Replaced the thermistor harness and tested the unit. The unit began to call as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW9050XW00
Near Killeen, TX 76549
Tyler
Job Details: 09/06/2021
Arrived on site for washer not functioning past rinse cycle. Upon arrival fo7nd f9e1 error indicating a drain issue. Upon further inspection I found drain motor had failed. After further testing I also found dampener rods were bad and inner and outter tub is coming apart. Will need office to reschedule with 2 techs +2hrs return once availability of parts and autho is acquired/known.; ordrng 1 WPW10202459 (Basket) and 1 W10313497 (Tub outter) and 8 WP8540092 (Clamp)s and 2 WP8182512 (Nut)s and 1 W11239040 (Tub outter 2) and 1 WPW10283361 (Nut) and 1 WP8540088C (Pulley) and 3 W10822553 (Shock absorbers)s and 1 WPW10730972 (Drain pump) and 1 Cnote (Need 2 techs unit is front load in garage)
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 09/06/2021
"Arrived on site for a washing machine is leaking water when not in use. Inspected unit and work area. Replaced in the water valve and tested the unit. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Whitney, TX 76692
Jonathan M
Job Details: 09/06/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that since the prior repair, the icemaker has been working great. She advised that a week and a half ago, the icemaker got stuck in a sideways rotation and would not make any further ice. She advised that she tried several things to get the icemaker back in the play spot nothing was working. Confirmed the customers complaint and found the unit attempting to turn but the motor completely burned out.Replaced the icemaker and tested the unit. The unit is now working as designed. Call Kathy."
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Waco, TX 76708
Jonathan M
Job Details: 09/06/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and place the unit under a vacuum. The unit held a vacuum for 30 minutes. The customer had not defrosted the unit prior to service so I defrosted the fresh food evaporator and replaced all defrost components including the evaporator cover, evaporator fan harness, drip pan, and user interface. Charge the unit and the unit held pressure is at 155 psi on the high side and zero psi on the low side. And if began to cool and is operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Jarrell, TX 76537
Tommy
Job Details: 09/06/2021
Arrived onsite for ice maker turning off. Upon arrival found unit had loose connections tightened and cleaned condenser. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78628
Kayman
Job Details: 09/06/2021
"Arrived onsite for range not igniting in the oven. Upon arrival the customer informed me that the 2 front burners and center are not igniting as well. I removed the center burner and cleaned out some grease build up. Tested center burner and it is working as designed. I was not able to get the 2 front burners to light even after attempting to clean them up(not very dirty to begin with) I found the oven igniting at first then at some point during preheat it will not re ignite. I did not see the ignitor moving away from burner but attempted to bend it more toward for a temporary fix. I will need to order and return with the DSI, main control, bake ignitor as well as both front burner heads. Ordering additional parts JIC. Office to R/S due to part availability. ; ordrng 2 WPW10515455 (Burner head)s and 1 WPW10333842 (Broil ignitor) and 1 W10833885 (Sensor) and 1 W11161843 (Bake/broil harness)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/06/2021
Arrived on site to replace previously ordered parts for range. Upon inspecting unit found only issue was burner caps not placed on proper burners causing incorrect flames. Set caps to proper position and all is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Austin, TX 78738
Robert
Job Details: 09/06/2021
Arrived on job for complaints of leaks. Found the leak coming from valve. After replacement test operation. No additional leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lakeway, TX 78734
Luis
Job Details: 09/06/2021
"Arrived on site for noise complaint. Ran diagnostics found loud vibration noise from condenser coils,adjusted coils and tubing vibration noise no longer present"
We serviced a
GE REFRIGERATOR
Model PYE22PSHFSS
Near Austin, TX 78738
Luis
Job Details: 09/06/2021
"Arrived on site for water leaking. Found water leaking from drain,removed compressor cover,disconnected drain tube found obstruction in drain causing water to leak from evaporator drain,replaced drain tube extension with updated drain tube.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT3030ADB2
Near Austin, TX 78724
Matthew
Job Details: 09/06/2021
Arrived onsite for vent hood fan speed. Upon arrival tested unit and found fan to be functioning properly. Notified customer that fan will begin and increase speed in high mode. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78724
Matthew
Job Details: 09/06/2021
Arrived onsite to replace previously diagnosed parts. Replaced controls and UI. Tested unit at 350 degrees and unit is functioning properly. Job complete
We serviced a
GE DISHWASHER
Model GDT545PSJ0SS
Near Lago Vista, TX 78645
Justin
Job Details: 09/06/2021
Arrived on site to install previously diagnosed parts. I installed the stopper and the unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 09/06/2021
"Arrived on site to replace freezer drawer, found drawer was broken and not the part intended, office to reschedule ; ordrng 1 W10858092 (Freezer drawer)"
We serviced a
WHIRLPOOL DRYER
Model MED5500FC1
Near Austin, TX 78754
Matthew
Job Details: 09/06/2021
"Arrived onsite for dryer making noise when in use. Upon inspection found worn bearing wheels. Used drive assembly kit to repair. Replaced bearings, belt, and pulley bearing. Tested unit and unit is functioning properly. Customer agrees noise greatly improved. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Andrew
Job Details: 09/06/2021
"Arrived on site to test unit for no ice production and no freezing, tested unit and found no frost pattern on evaporator, found compressor really hot, pulling 1.6 amps
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near San Marcos, TX 78666
Andrew
Job Details: 09/06/2021
"Arrived on site to test unit for squeaking noise from unit, tested unit found roller supports causing noise, replaced rollers and belt, tested unit, unit working as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Temple, TX 76502
Tyler
Job Details: 09/06/2021
Arrived on site for refrigerator with broken ice tray. Upon arrival I confirmed complaint and found harvest tray broken from motor. After replacing ice maker I reassembled and tested unit. Found ice maker functioning as designed. Informed customer to give unit 24 hrs to fill bucket with ice. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78741
Luis
Job Details: 09/06/2021
We serviced a
WHIRLPOOL RANGE
Model SF367LEKQ2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/06/2021
Arrived on site for NOT LIGHTING - IF IT DOES START WILL NOT HEAT UP TO TEMP THEN TEMP CONTINUES TO DROP. Tested main control and found one of the relays was faulty. With this igniter is not receiving proper voltage.