Service History 128

We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not turning quietly, upon inspection found the plate support was making loud noises, replaced shaft and no change, ordering ring. Office to reschedule ; ordrng 1 W10367316 (ring-turn)"
We serviced a
IKEA RANGE
Model IEL730CS0
Near Austin, TX 78732
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of light not shutting off, found light was on at control board, I pressed the light button and light shut off, instructed customer of light switch.
We serviced a
KITCHENAID COOKTOP
Model KECD805HBL3
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/10/2021
Arrived on site to test unit for smoking while operating. Continued to diagnose and found infinite switches were smoking internally. ; ordrng 1 AUTHOFORGLASSCOOKTOP (AUTHO FOR GLASS COOKTOP) and 2 WP3191049 (switch-inf LR AND RF )s and 2 WP3191050 (switch-inf RR AND LF)s
We serviced a
KITCHENAID OVEN
Model KEBS208SSS
Near Austin, TX 78757
David
Job Details: 05/10/2021
Arrived on site to install previously diagnosed broil element to resolve damaged broil element. Replaced with new and calibrated unit. Adjusted temperature +10. Unit is now working as designed. . Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW18PDBWW0
Near Austin, TX 78704
Robert
Job Details: 05/10/2021
Arrived on job for complaints of not spinning properly. Checked under washer and found the gearcase leaks oil. Will need gearcase belt and cam.
We serviced a
GE WASHER
Model WJSR4160G1WW
Near Austin, TX 78746
Kevin
Job Details: 05/10/2021
"Arrived on site and inspected washer and found water level switch will not change selection it is always stuck on super. Switch movement is loose and will not make a specific selection. Replaced it but also found plastic attachment point on the rear of the console is brittle. Switch stayed in place this time but attachment point may break very soon. WH42X10658, Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for leaking out of front door, upon inspection found the bellow torn at bottom seal, replaced bellow and tested unit with no issues. Complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Wimberley, TX 78676
Andrew
Job Details: 05/10/2021
"Arrived on site to test unit for rodent damage to harness. Found main harness, oven harness, control board and UI ribbon were damaged.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/10/2021
"Arrived on site to test unit for not washing correctly. Found no current error codes. Unit ran diagnostics with no issues. Found no high drain loop was installed causing water and food from garbage disposal to back flow into dishwasher. Installed high drain loop, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78758
Scott
Job Details: 05/10/2021
"Arrived on site ,replaced gearcase, actuator,drain hose . Ran calibration and diagnostics wash. All checked normal, no water hook ups . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Austin, TX 78758
Luis
Job Details: 05/10/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator coil and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
GE DISHWASHER
Model GDF620HSJ0SS
Near Temple, TX 76501
Tyler
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed drain pump and drain line. After installation of both parts, tested unit and found no leaks before, during, or after repairs. Unit now fills, agitates, and drains as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB1
Near Austin, TX 78746
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for unit not cleaning correctly and unit shorting out.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Lou
Job Details: 05/08/2021
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Waco, TX 76706
Jonathan
Job Details: 05/08/2021
Arrived on site for a washing machine that still not completing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Tested unit water valves and found both valves barely pulling water in. The customer had advised on the previous trip that they have low water pressure to the home. He wanted to verify that that was their problem before calling a plumber. Went to check water pressure and found sediment and sand buildup inside of the valves. Replace water valve and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Waco, TX 76706
Jonathan
Job Details: 05/08/2021
Arrived on site for refrigerator that?s not making ice again. Inspected unit and work area. Ran the unit through a harvest test and found the unit thinking the ice bin was full and not completing a harvest cycle. Removed icemaker cover and found a clump of ice causing the arm not to come down all the way making the icemaker think that the ice bin is full. Found the icemaker itself partially broken. Found insulation buildup causing the door seal not to close properly and thus creating frost and ice inside the icemaker area. Removed obstructions and replace icemaker. Tested the unit and the unit began working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Woodway, TX 76712
Jonathan
Job Details: 05/08/2021
"Arrived on site for a standup freezer that is still having defrost issues. Inspected unit and work area. Found the evaporator covered in frost. Checked drain hole for potential air leak and found no air leak present. Checked thermistors for resistance and found the evaporator through Mr. registering 5.9 ohms. Spoke to PR and was advised that the unit is registering the temperature between 40 and 50?F. He advised that would cause the unit not to go through defrost. Replaced thermistor and defrosted unit. Customer asked for us to document this with Techline
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lorena, TX 76655
Jonathan
Job Details: 05/08/2021
Arrived on site for refrigerator that?s making a loud rattling sound. Inspected unit and work area. Tested unit in service diagnostics several times through all components and could not replicate sound. The customer did show me a video of the sound. The sound appeared to be the compressor ramping up when it?s trying to cool down quickly. Add some sound pads to the compressor and lines and tested unit. Unit begin working as designed. Complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Waco, TX 76710
Jonathan
Job Details: 05/08/2021
Arrived on site for a washing machine that?s filling with hot water during rent cycles. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (low/no water detected) error code. Tested valves and found the cold water valve not pulling in cold water. Replaced housing and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ2
Near Georgetown, TX 78633
Lou
Job Details: 05/08/2021
"Arrived on site to inspect microwave with no power. Upon further inspection, I tested the outlet and verified voltage. Removed the main control panel and tested the fuse and found it open. I removed and replaced the fuse and test3d and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Georgetown, TX 78633
Lou
Job Details: 05/08/2021
"Arrived on site to inspect refrigerator ice maker not working and unit not leveled. Upon further inspection, I found the ice bin full of bagged ice and the ice maker arm was in a position that stops the IM from harvesting. Moved the arm up into the off position then placed it it back down and the IM began to harvest and dispensed water into the tray. While checking the ice maker, I found the unit rocking back and forth to the back right of the unit. I pulled the unit out and removed the back cover to find the back right wheel pin not in place and the pin hitch missing. Using a pin hitch (W11251741) from my van stock, I repositioned the pin and placed the hitch on the pin and rail to secure the pin from falling out and tested the roller. Leveled the unit and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76707
Jonathan
Job Details: 05/08/2021
"Arrived on site for a dryer that would not dry clothes. Inspected unit and work area. The customer advised that since they called, the unit won?t even start now. Checked all components and found the thermal fuse open. Replaced the thermal fuse and tested the unit. Found the unit had airflow restriction due to a kinked vent hose. Fixed the hose and tested the unit with the vent test kit. Unit showed good airflow. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Georgetown, TX 78633
Lou
Job Details: 05/08/2021
"Arrived on site to inspect refrigerator ice maker not working and unit leaking water at the bottom of the unit. Upon further inspection, I inspected the FC section and found no ice in the bottom section. I inspected the door gasket and found an air leak at the bottom of the door from the door not being closed good and frost forming on the gasket. Cleared the frost and advised the customer of my findings. Tested the ice maker by jumping points T-H and when the IM began to harvest it was making a creaking noise as if it were having a difficult time harvesting. When the water was to dispense into the tray, no water came in. I removed the ice maker assembly and found the fill tube frozen. Removed the ice and placed the Im assembly back in place and retested. Ice maker began to harvest then dispensed water into the tray. I suggested waiting to replace it to see if it fails again.No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Georgetown, TX 78633
Lou
Job Details: 05/08/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that they had some glass break inside the unit while washing and got most of it out, but the unit wont drain. I placed the unit in diagnostics showing error code F8E1-drain. I cleared the code and continued with testing. Unit operated as designed up until the drain cycle and I could hear the drain pump making a grunting noise but not draining. I removed the remaining water from the tub then removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Waco, TX 76710
Jonathan
Job Details: 05/08/2021
"Arrived on site for a refrigerator that?s frosting up in the freezer section. Inspected unit and work area. The customer advised that the unit frosted up in the freezer section about two weeks ago and there was frost all over the entire inside of her freezer. Inspected evaporator and found no defrost issue inside the unit. Confirmed customers complaint of frost in the freezer section as most of the frost had been evaporated but some was still present. Checked gaskets for air leaks and found none. I did find frost buildup inside of her slides and remove the ice from the slides. The unit began opening and closing properly as designed without any resistance
We serviced a
ELECTROLUX RANGE
Model E30GF74HPS3
Near Austin, TX 78704
Jacob
Job Details: 05/07/2021
Arrived onsite to replace parts ordered by previous tech. Replaced burner cap and burner head. But the could not replace screws as screws were badly rusted. Ordered new screws. Request 2HR. Needs authorization before returning. Office to reschedule ; ordrng 4 316540900 (screw)s and 1 REQUEST (2HR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Leander, TX 78641
Cliff
Job Details: 05/07/2021
"Arrived on site to replace previously ordered parts for refrigerator. Removed ice bin, and replaced it along with motor shaft and ice chute. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15NHZS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for producing too much ice. Found ice bin thermistor readings were off. Replaced thermistor, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 05/07/2021
"Arrived on site to inspect unit for loud noises during operation, upon inspection found the cover causing issues, replaced cover and found no issues. Complete"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/07/2021
"Arrived on site to inspect unit for not unlocking and issues draining, upon inspection found a pressure sensor error code, Replaced switch and tested. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for humming/vibration on wall. Found rear compressor cover had only top two screws and was pushed up against wall with drain hose vibrating on wall. Installed noise dampers on contact point of rear cover, replaced missing screws. Tested unit, unit works good. No cooling lines were touching/rubbing. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
David S
Job Details: 05/07/2021
"Arrived on site to diagnose dryer not drying properly on various settings, verified that there was no existing warranty with the customer and updated the serial number as it was incorrect. When initially checked the different cycles the timer switch felt off like it was skipping over selections, just to verify we tested all thermistors and the heating element for voltage and continuity, all tested good. Found the issue was a combination of the timer and the customer needing to get their vents cleaned, instructed customer of vent cleaning and of the timer needing to be replaced. We replaced the timer and tested the unit, unit is functioning as designed aside from needing vents cleaned. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Spring Branch, TX 78070
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for visible flames between front panel and cabinet. Found front panel was off left bottom hanger causing bigger gap than usual. Set front panel properly, tested unit, unit works good. All functions operating as designed. Unit is venting properly. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Tommy
Job Details: 05/07/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found unit hard wired in had to turn all breakers off as unit was not marked. Replaced unit control, element, and vent motor, tested unit. Unit is now operating as designed. Job Completed. No signs of leaks during service."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78703
Jacob
Job Details: 05/07/2021
"Arrived onsite for unit not responding when needed to start. Went into diagnostics and found error, F2E1 stuck button. Needed to replace the control and console. Got auth to replace parts. Replaced control bit the console was defective. Need to order a new console. Office to reschedule ; ordrng 1 W10838672 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Canyon Lake, TX 78132
Noah D
Job Details: 05/07/2021
"Arrived on site to inspect unit for not allowing cooling in fridge, upon inspection found the freezer full of frost, the return vent was clogged. Cleared all ice and tested. Customer pointed out a bad gasket on fridge. Ordering gasket and fridge. Office to reschedule ; ordrng 1 2202882 (GASKET ) and 1 2254473 (HINGE)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS01
Near Austin, TX 78750
Tommy
Job Details: 05/07/2021
"Arrived onsite for previously diagnosed parts.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Leander, TX 78641
Kayman
Job Details: 05/07/2021
Arrived onsite for vent hood with buttons sticking. Upon inspection I confirmed the buttons would not engage or they would get stuck behind the panel. I accessed the button control and found it mounted either upside down or the bracket was upside down and the button were now bent. I replaced the control and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
GE REFRIGERATOR
Model PYE22PSHISS
Near Waco, TX 76712
Jonathan
Job Details: 05/07/2021
Arrived on site for refrigerator that?s losing temperature in the refrigerator section and has ice forming on the back wall. Inspected unit and work area. Found evidence of a defrost issue in the fresh food section. Removed evaporator cover and had to steam off ice buildup inside the evaporator compartment. Tested resistance through the bimetal and heater and found proper resistance at 82.4 ohms. Replaced control board and reassembled unit. Unit begin cooling as designed. Call complete.
We serviced a
FRIGIDAIRE RANGE
Model FEF366EBH
Near Robinson, TX 76706
Jonathan
Job Details: 05/07/2021
"Arrived on site for arrange with burners that are not working properly. Inspected unit and work area. The customer advised that she knows that her right front burner was not working properly because it seems to be set on high in a matter which setting you put it on. However she wanted her other burners checked. Tested all burners and did confirm customers complain about the right front burner. However, the rest of the elements were working as designed. Replaced infinite switch for the right front burner and unit began working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near Killeen, TX 76549
Tyler
Job Details: 05/07/2021
Arrived on site for refrigerator not sealing properly . Upon arrival I was able to confirm that the bottom right side of the door was not allowing the gasket to fully sealed against the fridge. Upon further inspection I was able to find and verify that because of the gasket that ceiling was actually due to the door itself being dented in on the bottom right side of the door. I took photos to explain situation office will need to reschedule once availability of door is known and we will need to return with the new gasket as well; ordrng 1 W10673707 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Round Rock, TX 78664
Wesley
Job Details: 05/07/2021
Arrived onsite and found shorted heating element. Replaced element. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
GE REFRIGERATOR
Model TFX25JPCGWW
Near Killeen, TX 76549
Tyler
Job Details: 05/07/2021
"Arrived on site for fridge not cooling. Upon arrival I immediately found a massive defrost issue in freezer. At this time unit will need a new defrost heater, bimetal, and defrost timer, due to amount of ice build up outside of evap coil Fridge will need a minimum of 24-48 hrs of defrosting naturally with fridge turned off. Informed customer of necessary steps in order to properly defrost unit.Customer is starting defrost on day of diagnostics and should have fridge ready for us upon returning. ;
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Killeen, TX 76549
Al
Job Details: 05/07/2021
"Arrived on site to install previously ordered parts.Removed and replaced the belt and rear bearing kit.Reassembled and unit still made the exact same sound.Disassembled once again and noticed the heater assembly and drum were both defective, causing the loud scraping noise.Also verified the rear bearing was lodged inside the heater assembly.; ordrng 1 WE21X20562 (Drum assembly) and 1 WE11M23 (Heater Housing Assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kempner, TX 76539
Al
Job Details: 05/07/2021
"Arrived on site and inspected recently purchased Kitchenaid dishwasher.Unit wouldnt go into diagnostics test mode and, so I accessed the float switch and discovered water sitting in the float switch tray.Emptied it, plugged the float switch back in and unit allowed me to access diagnostics test mode.Found through error code F7E1 (single wash motor failure).Unit would fill, sit for 4-5 minutes and drain, without washing.Ordering the pump and motor, which is an EXPART .Office to schedule return services due to part availability.Needs more work ; ordrng 1 W11416362 (PUMP AND MOTOR)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 05/07/2021
"Arrived on site for no ice. Adjusted shaft in plate tested ice dispenser ice dispensing,ran diagnostics all test passed"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Temple, TX 76504
Tyler
Job Details: 05/07/2021
"Arrived on site for washer needing previously diagnosed valve, main control, harness. Upon arrival found unit leaking water from bad seal and connects on hot side filling to valve. Valve its self was not sporadically spitting out water. Customer had seal to replace in fill line and I was able to repair valve issue. I then retested unit and found unit still making buzzing noise. I replaced main control but unit still made noise. I then called whirlpool commercial techline and spoke with Freddy commercial techline.He had me test voltage and harness from board to relay device. After tests we found relay was bad causing noise not the main control. He recommended we return with relay and main control as a back up for relay. Was able to reschedule customer; ordrng 1 W11384790 (Relay)"
We serviced a
GE DISHWASHER
Model GSD3220F00BB
Near Killeen, TX 76549
Tyler
Job Details: 05/07/2021
"Arrived on site for dishwasher leaking. Upon arrival customer stated door gasket had recently been replaced a few days before our arrival. Upon further inspection I found motor and pump assembly all working as designed with no leaks, I then disassembled door and found the spacer seal between door gasket hard as a rock and not holding water in tub allowing it instead to leak out top middle portion of kick plate under door. I also found racks are slowly starting to rust out but not at an emergency point yet with rust. Unit can be repaired but when to gasket insert spacer being bad office will need to reschedule once availability of parts is known. Also recommend new inner door half to help insure unit is holding gasket in place well.; ordrng 1 WD08X10015 (Gasket insert) and 1 WD31X10004 (Inner door)"
We serviced a
GE MICROWAVE
Model HVM1540LN1CS
Near West, TX 76691
Jonathan
Job Details: 05/07/2021
"Arrived on site for a microwave that has no power. Inspected unit and work area. Confirmed customers complaint and check voltage. Customer advised that he had replaced a fuse on the unit and that it didn?t work. Checked voltage at the outlet and found the hot and neutral reversed on the plug. Confirmed issue with the multimeter. Used an extension cord to plug the unit into another outlet. Found the unit still wouldn?t turn on. Checked all door switches, and found all had continuity. Went to check voltage at the fuse and it immediately once the fuse was pushed in, the lights came on. Tess of the unit several times in the unit is not working as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model PSHS6PGZBESS
Near Waco, TX 76712
Jonathan
Job Details: 05/07/2021
"Arrived on site for a refrigerator with a broken icemaker. Inspected unit and work area. The customer advised that the unit icemaker has been worked on and or replaced four times prior and that the same thing keeps happening every single time they fix the icemaker. She advised that the unit overfills and causes damage to the actual icemaker, whether pieces fall off or the motor burns out. Found the icemaker over filled with water. Tested water pressure and found really high water pressure coming through the water dispenser. Turned the water pressure down at the wall and tested the unit again. Found water pressure was pushing out water normally. Replace the icemaker due to a broken ice blades. Tested unit and unit filled properly and finished out a harvest cycle as designed. Call complete."
We serviced a
GE MICROWAVE
Model JEB1860SM2SS
Near Waco, TX 76710
Jonathan
Job Details: 05/07/2021
Arrived on site for I microwave that would not heat or turn. Inspected unit and work area. Removed cover and found the secondary switch burned and broken. Replaced switch and tested unit again. Unit still had an issue with turning on and heating. Remove the cover again and found that the plastic switch holder had been stripped where the screw goes at the top giving the top some play that would not allow the primary switch to be pressed when the door closed. Moved the screw to another spot on the holder and tested the unit. The unit began to hold in place as designed and it is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of unit not drying, I ran diagnostic test cycle, found sensor error, I replaced sensor, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/07/2021
Arrived on site to diagnose a microwave that isn't heating. Found diode shorted and replaced it. All is working properly at this time
We serviced a
GE DRYER
Model GTDP490ED0WS
Near Dripping Springs, TX 78620
Robert
Job Details: 05/07/2021
Arrived on job for complaints of not starting. Found timer and timer knob not working properly. Replaced both and test dryer. Aff functions working properly.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Killeen, TX 76549
Al
Job Details: 05/07/2021
"Arrived on site and inspected dryer door not staying closed.Confirmed the complaint and loosened the hinge screws and unit tested as designed.Customer did have a much larger load inside the unit , which I photographed.Issues corrected.JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for not washing properly. Found bad actuator. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 05/07/2021
"Arrived onsite for range control error F1E0. Upon arrival error was present. Code for internal board failure.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Austin, TX 78727
Tommy
Job Details: 05/07/2021
Arrived onsite for unit tripping breaker and not heating correctly. Upon arrival found unit had poor air flow. Tested unit couldnt get it to trip breaker however found unit interior dirty. Vacuumed out. Also found control intermittently communicating replaced control. Found unit blower undamaged and operating as well as fuses thermostat and heater. Spoke with customer on vent cleaning. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Manor, TX 78653
Matthew
Job Details: 05/07/2021
"Arrived onsite for washer making screeching sound. Put unit in diagnostics and found stored error codes for off balance load, off balance pause and motor not reaching target RPM. Ran auto test and noise was in spin cycle. Found faulty motor and belt. Cam was also worn. Replaced motor belt and cam. Tested unit and unit is functioning properly. No noise. Made additional recommendation that Customer should monitor oversized or unbalanced loading. Clothes should be loaded per use and care guide. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW
Near Austin, TX 78739
Robert
Job Details: 05/07/2021
Arrived on job for complaints of smell. Ran diagnostics and found no codes level washer and check drain line. No leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/07/2021
Arrived on site to diagnose a dishwasher that is not heating. Found unit had ran without water causing heater error in control. Cleared errors and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near Austin, TX 78704
Jacob
Job Details: 05/07/2021
Arrived onsite for unit stuck with only the cool off button lite up and nothing else. Called tech line. Had me try and get the unit to turn on by holding the cool on button but nothing would happen. Said that we have an issue with the UI assembly. Office to reschedule.; ordrng 1 W11532916 (UI ASSEMBLY )
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Leander, TX 78641
David S
Job Details: 05/07/2021
Arrived on site to replace outer door due to adhesive failing on both sides for the front panels. Replaced the outer door and now the unit is restored. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near Austin, TX 78744
Scott
Job Details: 05/07/2021
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MBE
Near Riesel, TX 76682
Jonathan
Job Details: 05/07/2021
"Arrived on site for a refrigerator that?s not cooling the refrigerator section. Inspected unit and work area. Found massive frost all over the entire inside of the freezer section. Checked for stored error codes and found an E26 (fz side high temp alarm), E27 (ff side high temp alarm), and E33 (defrost circuit issue) error codes. Tested thermistors, damper control, evaporator fan, and defrost circuit. All tests ran as designed. Found the defrost heater showing the defrost thermostat closed and the unit began to heat. Found the evaporator coil is covered in frost causing the high temperature issue. Spoke to PR and was advised that it sounded like the door was left open causing this defrost issue. Was advised to make no repairs and unit is working as designed. Defrosted coils for the customer and advised her to call back if any other issues persist. Also checked for air gaps in her gasket and found none. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Austin, TX 78737
Robert
Job Details: 05/07/2021
Arrived on job for complaints of noise. Ran test cycle and noise level normal. Heating properly no errors found.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Kayman
Job Details: 05/07/2021
Arrived onsite for dryer not operating. After inspection of the unit I found the L1 line on the power cord was not making contact with the terminal block. I found both the screw and the block backing was missing. No damage to the power cord. I replaced the terminal block with the provided kit. I tested the unit and it is working and heating as designed at this time. Job complete.
We serviced a
KITCHENAID RANGE
Model KGSK901SSS00
Near Georgetown, TX 78633
Cliff
Job Details: 05/07/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 05/07/2021
Arrived on site to test unit for shorted board and sensor. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/07/2021
Arrived onsite and found the ice melted together in the ice bin strong enough to jam the motor. Corrected ice block by loosening ice. Heat treated gaskets to prevent freezing condensation. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78731
Luis
Job Details: 05/07/2021
"Arrived on site for door issues. Diagnosed left side door liner not fully engaging switch,installed spacer to liner checked door operation good,water and ice working. ; used 2 Wpw10221048 (Spacer) from stock"
We serviced a
GE MICROWAVE
Model PVM1970SR1SS
Near Lockhart, TX 78644
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of unit turning on when opening the door and tripping the breaker when trying to start,
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78757
Tommy
Job Details: 05/07/2021
Arrived onsite for washer not operating correctly. Upon arrival found unit agitator wasnt installed. Adjusted unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Austin, TX 78731
David
Job Details: 05/07/2021
Arrived on site to diagnose dryer making noise. Ran unit and found a metallic rattling coming from inside the unit. Disassembled the unit and used truck stock sound deadening pads to insulate metal on metal contact points. Retested unit and verified noise is now gone. Verified unit is heating and working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78741
Luis
Job Details: 05/07/2021
"Arrived on site for no lights and water leaking. Diagnosed a frozen drain and defective led modules in fresh food and freezer. Defrosted drain checked water flow good,replaced both leds unit working as designed ; used 1 WPW10515058 (Led module), and 1 WPW10515057 (Led module) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
David
Job Details: 05/07/2021
"Arrived on site to diagnose dishwasher that was not spraying water from the arms. Ran unit and could hear pump running, but no water spraying. Removed sump and found that the wiring for the diverter was reversed, red and blue wires in the wrong sockets of the diverter. Reversed to proper locations and tested unit. Verified unit is now spraying and working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS
Near Austin, TX 78746
Leonardo
Job Details: 05/07/2021
Arrived on site to test unit for dispenser door broken. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
David S
Job Details: 05/07/2021
"Arrived on site to replace control after previous diagnostic, replaced the control and tested bake and broil, unit is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78754
Wesley
Job Details: 05/07/2021
Arrived onsite and found unit had possible computer glitches and advised main control and deli and ui should be replaced together at which time resetting the unit no longer seemed reasonable. Some symptoms of glitches following the winter power surges. Also the RC evap drain pan had warped causing continual freezing of the drain and condensation forming sheets and lakes on the bottom of the fridge cabinet.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Round Rock, TX 78665
Wesley
Job Details: 05/07/2021
Arrived onsite and found unit door correct. Used to replace original damaged door. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Georgetown, TX 78633
Jonathan
Job Details: 05/07/2021
"Arrived on site to install previous diagnosed part. Removed failed damper and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service. Spoke with customer on air filter and user care guide."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cedar Park, TX 78613
David S
Job Details: 05/07/2021
"Arrived on site to replace gearcase, rotor, rotor bolt and slider had to drill rotor bolt out of old gearcase assembled the parts and had to use new clutch screws along with new assembly, put unit into diagnostics and ran test 52 for calibration then ran a cycle with test 51. Unit is operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Luis
Job Details: 05/07/2021
"Arrived on site for no lights. Found no lights in freezer section diagnosed a defective led module,replaced lower left side led module all lights working after replacement ; used 1 W11462342 (Led) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Kayman
Job Details: 05/07/2021
Arrived onsite to install previously diagnosed parts. I installed the HV control and UI. The customer stated the unit has been making and dispensing ice since last visit. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS02
Near Georgetown, TX 78628
Jonathan
Job Details: 05/07/2021
"Arrived on site for oven making vibration noise when unit is hot. Tested operation and heated unit to 350? to identify noise. No noise occurred at 350? on normal bake. Ran unit on convection bake at 425?. Found noise occurring when only cooling fan is running. Will need to replace fan assembly. Not able to install part due to unit being hot.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78727
Tommy
Job Details: 05/07/2021
Arrived onsite for dishwasher uI not operating correctly. Upon arrival found UI not reading touch well. Spoke with customer on soap suds and clearing them before use. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Buda, TX 78610
Robert
Job Details: 05/07/2021
Arrived on job for not cooling. Unit frosted in refrigerator. Replaced evaporator motor again both part
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78758
David
Job Details: 05/07/2021
"Arrived on site to diagnose dryer that has to be run several times to dry clothes. Ran unit and verified it is heating and circulating. Checked airflow and found bad airflow, almost no air being moved out of unit. Advised customer to contact dryer vent wizard to come and clean out the vents, as unit is blowing and drying properly. No action needed as unit is working and vents just need to be cleaned. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78741
Leonardo
Job Details: 05/07/2021
Arrived on site to test unit for unit not washing dishes. Test unit and found unit not getting water in. Replaced fill valve test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78730
David
Job Details: 05/07/2021
Arrived on site to install previously diagnosed wash motor to resolve noise coming from unit. Replaced sump and motor and retested. Verified unit is quiet and running as designed. No water leaks found. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Austin, TX 78757
Scott
Job Details: 05/07/2021
"Arrived on site for dishwasher not starting . Put unit in diagnostics mode .passed all phases of test . Started in normal cycle ,let run for about 15-20 mins . Put back in diagnostics again all checks normal. Couldn?t duplicate issue . No water leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Georgetown, TX 78626
Lou
Job Details: 05/07/2021
"Arrived on site to inspect washer error codes. Upon further inspection, customer advised that they washed some flannel sheets, pillow cases and a towel and the unit would not spin out the water during spin cycle. Also, customer advised that the dispenser is leaking water during wash cycle. I placed the unit in diagnostics and found error codes F0E5 & F0E2. Cleared the codes and continued with testing. Unit is operating as designed. Customer has a water softener system. I found the customer is using too much detergent which is causing too many suds (F0E2). I drained the remaining water from the unit and removed and replaced the WL sensor and blew through the sensor tube and it was clear. Retested the unit and it continues to operate as designed. I am ordering the dispenser assembly and office to schedule return service. No water leaks observed other than the dispenser.; ordrng 1 W11465533 (Dispenser assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 CNOTE (2 MAN JOB)s"
We serviced a
GE OVEN
Model CT9550SH1SS
Near Georgetown, TX 78628
Lou
Job Details: 05/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit UI/console failing, I removed and replaced the UI/console and tested. Unit continues to not heat. I pulled the unit out and tested voltage at the control and got 97V from the common (red) at K207 to the NO (black) on K203. Verified L1 from the NO on K203 to neutral (124V). Went to verify L2 from the red at K207 to neutral and only got 97V. I advised the customer of my findings and showed him the voltage readings. I recommended that they have an electrician inspect the wiring/breaker to the unit. Unit left turned off at the breaker, job completed."
We serviced a
ELECTROLUX OVEN
Model E30DF74GPS5
Near Georgetown, TX 78633
Lou
Job Details: 05/07/2021
"Arrived on site to inspect range door latch not working. Upon further inspection, I tested the unit in a clean mode and pressed the door switch closed and found the door latch does not operate. I found the latch loose and wiggly.No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Georgetown, TX 78633
Lou
Job Details: 05/07/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested. Once I turned the water on, the elbow connecting the valve to the water line began to leak. I turned the water off and advised the customer to not use the unit due to the connection leaking. I am ordering a CNOTE-PARTS RESEARCH ELBOW CONNECTOR and office to schedule return service. Water turned off under the sink for safety. ; ordrng 1 CNOTE (PART RESEARCH-ELBOW)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/07/2021
Arrived on site to install previously diagnosed part. Removed door and installed new door. Ice dispenser has been operating as designed. New coupler and ice bin will not be needed. Customer confirmed the ice comes out when paddle is pushed. Tested dispenser and water is dispensing as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Austin, TX 78717
Kayman
Job Details: 05/07/2021
Arrived onsite for dishwasher not washing. Upon inspection I found the sump and motor running good in diagnostics. I found the upper spray arm is detaching from the manifold and getting stuck in one spot. I am not able to get the spray arm to secure to the manifold so I will need to order and return. Ordering manifold(WPW10340683) upper spray arm(WPW10317197) office to R/S. ; ordrng 1 WPW10340683 (Manifold) and 1 WPW10317197 (Spray arm upper)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Leonardo
Job Details: 05/07/2021
Arrived on site to replace fuse and mag and cap and diode. Replaced all parts requesting for double labor test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
David S
Job Details: 05/07/2021
"Arrived on site to diagnose UI not responding to any touch, customer informed us that nothing is working on the console. We found the console completely frozen and un responsive to touch, reset the breaker and found that the unit is now responding to touch but In diagnostics it is showing error code f6e4, we tested unit functions and found unit is operating as designed and we found the UI not responding when we tried to turn bake off, took several times to turn off, we are ordering the UI console for repair on return. Office to schedule return visit.; ordrng 1 W11297728 (UI console)"
We serviced a
GE REFRIGERATOR
Model PYE22KSKOSS
Near Austin, TX 78729
Kayman
Job Details: 05/07/2021
Arrived onsite for refrigerator intermittently not detecting door closed I found the right side FF plunger switch when depressed it would work as designed 2or 3 pushes but then feels like it slips out of place and will not register. Can hear clicking then no clicking. I am ordering the right side FF light switch(WR23X29161) to complete the repair. Office to R/S; O-emld tckt