Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for no cool condition. Found unit to be totally in operable. Turn unit off and enter diagnostics mode and ran diagnostics tests. Reset control and operations now started properly. Customer will allow ample time for the unit to reach normal operating temperatures. I’ll water connections were dry.
Near Granite Shoals, TX 78654
Thomas L.
Job Details: 11/06/2018
RANGE GE PHS930SL1SS Arrived on site to find control and user interface not communicating. Replaced both are now unit function properly in all aspects.
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 11/06/2018
WASHER ROPER RTW4516FW1 Arrived and removed Noisey and failing inlet valve. Unit now operate properly. All water connections were dry.
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2018
DRYER MAYTAG MEDC215EW1 Arrived on job for complaints of noise. Found wheels with missing fin . Replaced wheel and test. Noise level normal.
Near New Braunfels, TX 78132
Robert
Job Details: 11/06/2018
WASHER GE WCVH6800J2WW Arrived on job for complaints of soap not mixing with clothes and small leak. Found bellow blockage so soap not returning to tub and hair on fellow allowing it to leak.
Near Austin, TX 78738
Brandon
Job Details: 11/06/2018
DISHWASHER GE GDT530PSD1SS "Arrived on site for customer complaint of dishwasher rinse aid leaking, found bad dispenser, also found leak out of door due to torn lower door gasket, ordering gasket and dispenser. ; ordrng 1 WD08X21894 (gasket beach plastic)"
Near Liberty Hill, TX 78642
James
Job Details: 11/06/2018
WASHER AMANA NTW4516FW2 Arrived on site and tested operation. Found unit would agitate properly but when it would go into spring the control would run the basket in reverse before stopping then the motor would hum and the unit would start to spin correctly before abruptly stopping. Found fault for motor in diagnostics. Found resistance to motor to be good. Inspected all connections and found to be good. Found control cutting voltage to motor during spin as well as capacitor has failed. Unit will need new control and capacitor to repair. ; ordrng 1 W11170317 (CONTROL ) and 1 W11175257 (CAPACITOR )
Near Leander, TX 78641
James
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and tested operation. Found water would intermittently drip after getting water from dispenser. Checked connections and found connector in hinge not sealing properly. Also found the water line has been damaged by defective connector. Unit will need new connector and water line to repair water dripping. Also found condensation build up on ice door due to seal on door not sealing properly. Unit will also need separator to correct air leak; ordrng 1 WPW10334458 (connector) and 1 WPW10444033 (tube-water)
Near Burnet, TX 78611
Thomas L.
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived on site for fresh food door that does not operate properly. Found that the bushing section of the door is cracked and will not of wine on the hinge properly. Replaced fresh food door and the new door now works smoothly and properly. All water connections were dry.
Near Spicewood, TX 78669
Cliff
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found wiring for dispenser motor not fully inserted into terminal connector. This was causing intermittent operation of dispenser motor. Reset terminals in the terminal block and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Cliff
Job Details: 11/06/2018
OVEN KITCHENAID KEBS278SS04 I read on site to diagnose an oven with a door that will not re-install to frame. Tested unit and found oven door hinge has come out of open lock position causing it not to set into receptacle properly. Reset hinge to proper position and reinstalled oven door. Tested unit and found all is functioning properly at this time.
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on job for complaints of not drying. Ran diagnostics and confirmed heater working adjust wet agent setting and test for leaks.
Near Austin, TX 78739
Leonardo
Job Details: 11/06/2018
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site to replace harness and module. Replaced both parts test unit and burner working correctly. Job complete no leaks present at this time.
Near Austin, TX 78757
Cliff
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 Arrived on site to diagnose a refrigerator that had stopped cooling. Tested unit and found all parts and components operating properly at this time. No abnormal frost pattern or operation was present at time of service. All temperatures also check correct. No repairs are needed at this time and all is functioning properly. No leaks were found at time of service.
Near Austin, TX 78704
Scott
Job Details: 11/06/2018
DRYER WHIRLPOOL WED7000DW2 Arrived on site for check vent light . Ran air flow with air test kit . Found venting is obstructed in exterior vent pipe . No lint build up at time of service
Near Austin, TX 78704
Scott
Job Details: 11/06/2018
DRYER WHIRLPOOL WGD92HEFC0 Arrived on site for gas smell . Used leak detecter on gas connections . And found small leak at connection at shut off . Checked dryer and could find any fault on unit . No lint build up at time of service . Job complete .
Near Austin, TX 78701
Scott
Job Details: 11/06/2018
DISHWASHER KITCHENAID KUDS03FTSS1 Arrived on site for dishwasher leaking . Found float switch is sticking periodically. Informed customer . Customer didn’t want to continue with repair . Wants dishwasher replaced . Customer is replacing DW regardless of what AHS is going to do . Job complete .
Near Pflugerville, TX 78660
Joseph C.
Job Details: 11/06/2018
MICROWAVE WHIRLPOOL WMH73521CS6 On site for “hood light not coming on” complaint. Inspected unit and found control board to be faulty. Sent with wrong control for this unit. Ordering new control. Return for repairs on 11/12.; ordrng 1 W10893407 (cntrl-elec)
Near Austin, TX 78701
Scott
Job Details: 11/06/2018
DRYER GE WSM2420D0WW Arrived on site for dryer not heating . Found thermostat had failed . Replaced thermostat . Unit is now heating . No lint build up at time of service . Job complete .
Near Austin, TX 78703
Scott
Job Details: 11/06/2018
WASHER WHIRLPOOL WFW87HEDC0 Arrived on site for leaking washer . Couldn’t find any tears on bellow . Did find bellow wasn’t getting a great seal on door . Removed bellow and reinstalled . Also cleaned out weep holes . Unit is sealing better . No water leaks detected
Near Austin, TX 78703
Scott
Job Details: 11/06/2018
ICE MACHINE WHIRLPOOL KUIS15NRTW2 "Arrived on site for IM not making ice . Ran diagnostics cycle, found water valve had failed .replaced valve , while testing , found pump water level switch was not working . Replaced pump. All checked good . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78735
Leonardo
Job Details: 11/06/2018
COOKTOP GE JGP328BEK1BB Arrived on site to test unit for unit not igniting test unit and found right front burner not igniting. Found broken ignitor replaced ignitor test unit and unit test good. Only used 1 ignitor. Job complete no leaks present at this time. ; ordrng 1 CNOTE (C NOTE )
Near Austin, TX 78739
Kevin
Job Details: 11/06/2018
WASHER MAYTAG MVWB725BW0 "Arrived on site and found bearing noise during spin cycle after replacing bearing kit noise has stopped and quoted customer for repair . ran a diagnostic cycle after repair and no water leaks from connections at time of service, job complete."
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KFIS20XVMS2 "KFIS20XVMS2 Arrived to instal part. The UI was not available and the main control was sent. I viewed the issue and found the UI displaying a checkered pattern that rolled at an angle into the top corner. The UI had failed and required replacement, but p/n 13053103SP is no longer available and cannot be rebuilt. No further service can be rendered. No leaks observed during service."
Near Austin, TX 78717
Lou
Job Details: 11/06/2018
COOKTOP GE ZGU384NSM2SS "arrived on site to inspect cooktop not igniting. Upon further inspection, I tested all burners and none ignited. I verified voltage at the outlet. I removed the burner heads and cooktop and using my thermalcouple I verified voltage at the plug and the transformer and got 120 volts. I checked voltage at the transformer and got nothing. I checked red to white and red to brown. Also, I checked voltage at the spark module and got nothing. I advised the customer of my findings with the transformer and advised that the unit might need a spark module and or harness as I cannot test either until I replaced the transformer. I advised that if the unit needed one or both that the total cost would increase the amount of the part needed with no additional labor costs. . No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRFC400ESS01 "KRFC400ESS01 Arrived to inspect water flow issue. I found the unit had very slow flow, but was acceptable with the bypass installed. I tested with a new filter and the issue persisted. I removed and replaced the filter head assembly and tested. Operational test good, no leaks observed during service."
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2018
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of no power. Ran test for no power voltage checked good to overlay. Will need overlay ; ordrng 1 W11158457 (OVERLAY )
Near San Marcos, TX 78666
Brandon
Job Details: 11/06/2018
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for customer complaint of unit not draining, found restriction in drain pump, I cleared restriction, unit tested good."
Near Round Rock, TX 78664
Steve C.
Job Details: 11/06/2018
DISHWASHER MAYTAG MDB4949SDE3 Arrived on site for the unit not turn on. Tested the unit and unit is getting 120 volts but no power to the display. Removed the control panel and found the control panel connection was off the control. Secured the connection and assembled the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near New Braunfels, TX 78132
Robert
Job Details: 11/06/2018
DRYER GE DCVH680EJ1WW Arrived on job for complaints of noise and not drying. Front bearing worn and squeaky. Vent in home not allowing good air flow. Customer to have vent cleaned.; ordrng 1 WE14M119 (trap duct complete a) and 1 WE14M124 (top bearing asm w/fe)
Near Canyon Lake, TX 78130
Robert
Job Details: 11/06/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on job for complaints of damaged doors and handles. Replaced lower door and handle and nameplate. Upper door not sent also return upper handle same number as lower ; saved tckt
Near Pflugerville, TX 78660
Steve C.
Job Details: 11/06/2018
REFRIGERATOR GE DFE29JSDASS "Arrived on site for the unit is not cooling. Customer advise, per office, she is canceling the warranty for AHS."
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM00 "Arrived on job for complaints of temperature warm. Removed evaporator cover and found only small amount of frost in top corner. Call DW and ordered compressor, evaporator, dryer, and tube. ; ordrng 1 CNOTE (SS TEC) and 1 CNOTE (2 HOURS ) and 1 TJ90SF8404 (TUBE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Round Rock, TX 78681
Steve C.
Job Details: 11/06/2018
OVEN GE PGB975SEM1SS Arrived on site for the unit has a gas leak. Tested the unit and applied solution to every gas joint and no leak present. Found the right front switch knob was not in the off position. Advise customer to make sure the knobs are in the off position. Unit works properly and no gas leak present.
Near Austin, TX 78732
Cliff
Job Details: 11/06/2018
DRYER WHIRLPOOL WED5840SW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found timer shorted out. Timer will need to be replaced to complete repairs. Office will need to authorize repairs with American home Shield. Return date is set for 11/12/18.; ordrng 1 CNOTES (NEEDS AUTHO) and 1 WP8566184 (timer)
Near Georgetown, TX 78628
Steve C.
Job Details: 11/06/2018
WASHER MAYTAG MVWX655DW1 Arrived on site for the unit is not spinning only agitating. Tested the unit and found the deer case is leaking oil and will need to be replaced. Quoted the customer for the gearcase and labor. Customer advise she will let the husband know wether they should buy a new unit. Customer only paid for the service fee. All water connections were dry at the time of service.
Near Austin, TX 78737
Kevin
Job Details: 11/06/2018
DISHWASHER MAYTAG MDB7759AWB0 "Arrived on site and found control panel is unresponsive, replaced panel and control board and dishwasher will now start a cycle. No water leaks from connections at time of service, job complete."
Near San Marcos, TX 78666
Brandon
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Arrived on site for customer complaint of unit having intermittent cooling issues, I put unit into diagnostic mode, found unit was functioning properly. If problem continues I recommend replacing UIB and thermistors. Collected service fee on cc"
Near Buda, TX 78610
Brandon
Job Details: 11/06/2018
REFRIGERATOR GE TFX25PR "Arrived on site for customer complaint of unit leaking into freezer section, found ice maker fill tube was frozen over and completely out of ice maker, I cleared out fill tube and put into correct place as well as adjusted cube size, unit tested good."
Near Pflugerville, TX 78660
Joseph C.
Job Details: 11/06/2018
REFRIGERATOR MAYTAG MSD2641KEU "Arrived on site for “not making ice or dispensing water” complaint. Inspected unit and found water chute, for icemaker, to be clogged with ice. This indicates a faulty water valve. As well, ice maker does not call for water, after harvest. Ordering new water valve and icemaker. Return for repairs on 11/12. No leaks detected, at time of service.; ordrng 1 D7824706Q (ice maker) and 1 WP67006531 (valve-inlt)"
Near Austin, TX 78727
Paul
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived onsite for the dishwasher that will not turn on. I found no voltage to the unit. I found the unit installed on a wall light switch and the switch was off. I turned the switch on and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78759
Paul
Job Details: 11/06/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for the range with a door gasket issue. I found the door gasket splitting in multiple places like the gasket was dry rotting or made from a material that wasn’t rated for high temperature. I replaced the gasket. Call complete.
Near Austin, TX 78727
Paul
Job Details: 11/06/2018
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer that will not start and only the sensing light is on. I found the unit unplugged when I arrived. I powered the unit up and the sensing light was flashing but also dimming during the flash. The control would not cancel out. I replaced the control, ran a calibration, and ran the auto cycle. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78723
Wesley
Job Details: 11/06/2018
DRYER MAYTAG MEDC200XW1 Arrived onsite and repaired unit by replacing broken heater. Unit is now operating as designed.
Near Austin, TX 78701
Luis
Job Details: 11/06/2018
REFRIGERATOR GE PDS22SFSBRSS "Arrived on site for unit no cooling. Customer defrosted unit, removed evaporator cover ohmed heater good,checked bimetal good. Replaced evaporator fan motor and main control powered unit on checked air flow good. Replaced water filter for customer. Water filter
Near Austin, TX 78704
Luis
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KFIS20XVMS5 Arrived on site for no cool. No response from ui diagnosed faulty main control. Installed new main control powered unit on compressor and fans running unit working as designed. Main control
Near Del Valle, TX 78617
Wesley
Job Details: 11/06/2018
REFRIGERATOR AMANA SRD26VPSE Arrived onsite and diagnosed problem as inefficient compressor. Unit will need sealed system repair. As fridge and freezer are both at room temp but compressor is running and condenser fan is running. Evap fan not running at time of service. Ordering compressor job to repair. ; ordrng 1 R0131672 (compressor kit) and 1 TJ90SF8404 (ACCESS VALVE) and 1 WPW10143759 (dryer)
Near Austin, TX 78717
Lou
Job Details: 11/06/2018
DRYER SAMSUNG DV422EWHDWR/AA "arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that he has replaced the heating element a few times and they will last a little while and then he’ll have to replace it again. The most recent time he replaced the element, it only lasted a few days then stopped. Also, the customer advised that he noticed a lot of lint built up inside the unit the last time he replaced the element. I ran a vent test on the unit and two out of two times the test showed no airflow and the unit is not heating but it is operating. . No lint observed during service, job completed."
Near Austin, TX 78717
Lou
Job Details: 11/06/2018
DISHWASHER KITCHENAID KDTE104ESS1 "arrived on site to inspect dishwasher falling forward. Upon further inspection, I found that when opening the door to the unit, it would fall forward. I found that the side mounting brackets were not secured and the brackets themselves were too short. Also, I found that the dispenser door gasket was hanging out and will need to be replaced. I replaced the mounting brackets and secured the unit. I scheduled return service for 11/06/18 to repair the dispenser. No water leaks observed during service.; ordrng 1 W10861000 (detergent dispenser)"
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 11/06/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for no operation. Found unit to have a failed control panel replaced. Tested. Operations are now normal. Part is under manufactures warranty.
Near Austin, TX 78717
Lou
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker at modes 14, 16, 59, 66, 67, 79, 88, and 97. The unit operated as designed except in mode 97 and it would not dispense water into the ice tray. I removed the ice maker to find the heater wires cut in two. I spliced the wires and connected them using a wire sleeve and then placed clear silicone in the ends to prevent moisture getting into the sleeve and on the wires. I tested the ice maker under mode 97 and the water dispensed. I contacted a Techline due to the door already being replaced. I spoke to TJ who provided File #7723363791 and advised to not order a new door but order the fill tube with heater assembly. I am ordering the fill tube heater assembly and scheduled return service for 11/12/18. TJ advised the tape the wires on the fill tube and pull the new wires through the top to install the new tube
Near Austin, TX 78723
Wesley
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and installed the dispenser and verified all other function to be good. Unit operating as designed.
Near Austin, TX 78723
Wesley
Job Details: 11/06/2018
DISHWASHER AMANA ADB1400AGW1 "Arrived on site and found rattle due to debris in drain. Cleared drain. Unit is now operating as designed, all checks good."
Near Austin, TX 78723
Wesley
Job Details: 11/06/2018
DRYER WHIRLPOOL WED4616FW0 Arrived onsite and found unit fuse blown. Repaired unit by replacing fuse. All checks good. Operating as designed.
Near Austin, TX 78736
Luis
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site for broken wires to fill tube heater. Removed door and ui. Installed new fresh food door and ui checked door seal good.
Near Austin, TX 78754
Wesley
Job Details: 11/06/2018
MICROWAVE WHIRLPOOL n/a Arrived on site and reset and inspected unit and repaired open door error.
Near Leander, TX 78641
James
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site and tested operation. Ran diagnostics and found unit would not start cycle. Found issue due to latch not engaging with strike. Adjusted strike and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/06/2018
REFRIGERATOR GE GSH25JSXNSS "GSH25JSXNSS Arrived to inspect water dispenser issues. I found the dispenser working, but it had been frozen for several days prior to my arrival. During inspection I found both door closer cams worn and both the rc and fc doors would hang open several inches. Due to the design of the unit requiring door closing pressure from the cams, I advised the customer they will be needed.. The customer will require afternoon and as close to 1PM as possible. No leaks observed during service. ; ordrng 1 CNOTES (12 PM OR PRIOR TO 4 PLEASE) and 1 WR02X11478 (hinge cam & thimble) and 1 WR02X11479 (cam & thimble (ff)) and 2 WR02X11743 (hinge,cam riser)s"
Near Round Rock, TX 78664
Steve C.
Job Details: 11/06/2018
REFRIGERATOR GE GSH25JSXLSS Arrived on site for the unit is not dispensing water. Tested the unit and and found the water is frozen due to the liner inside the freezer door is separating. Unit will need a new freezer door. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 WR78X11096 (door asm fz ss )
Near Georgetown, TX 78626
Steve C.
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site for the unit is not cooling or freezing. Tested the unit and found the compressor is on and is extremely hot. There’s no frost build up in the freezer evaporator. Unit needs a new compressor, access valve, and tube kit. Will need two hours to complete the repair and office to reschedule customer.; ordrng 1 876765 (TUBE kit) and 1 CNOTE (2 HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10309988 (compressor)"
Near Austin, TX 78759
Paul
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRS970CIDH00 "Arrived onsite to replace for the refrigerator to replace the previous diagnosed defective parts by SM. I replaced the drain tube and the drip pan. I cleaned up all of the water. When I removed the lower bin the roller fell out of the left rail. The customer stated that he had mentioned this to SM briefly when he was here on the previous visit. I called SM about this. Ordering C-NOTES & W10805083 RAIL. ; ordrng 1 C-NOTES (PER SC, NEEDS AUTHORIZATION.) and 1 W10805083 (RAIL)"
Near Georgetown, TX 78628
Steve C.
Job Details: 11/06/2018
REFRIGERATOR MAYTAG MSD2641KEB Arrived on site for the unit is not making ice. Tested the unit and found the icemaker is cycling and very little water is going into the icemaker. Found the unit icemaker solenoid is defective and not opening all the way. Quoted the customer for the valve and labor . Customer paid in full on the first visit.; ordrng 1 WP67006531 (valve-inlt)
Near Austin, TX 78729
Paul
Job Details: 11/06/2018
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for the range with the damaged face plate. The serial number dispatched was R82223829. I called the office and spoke with MS and she stated we would good to go because it’s a third party billing and no need to worry about the registered date of the product. I replaced the face plate. After peeling the plastic off I can still see imperfections in the panel when the sun light hits it from the customers windows. The customer is not happy with the new panel and wants to replace it again. Ordering C-NOTES & W11026866 PANL-CNTRL.; ordrng 1 C-NOTES (OFFICE NEEDS TO SCHEDULE THE RETURN VISIT. PLEASE CALL TENANT (JAVED) AT 832-677-6082 TO RS AND PUT THIS ON THE TICKET FOR THE PRIMARY NUMBER TO CALL WHEN ON THE WAY.) and 1 W11026866 (PANL-CNTRL)
Near Austin, TX 78745
Luis
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Arrived on site for no cool. Removed evaporator cover found ice ball on inlet to evaporator diagnosed leak in system gave estimate Evap compressor access valve drier . Office to bill customer; ordrng 1 CNOTE
Near Belton, TX 76513
Arthur B.
Job Details: 11/03/2018
MICROWAVE WHIRLPOOL WMH1163XVQ1 Arrived onsite for customer complaint of OTR microwave not heating. Tested unit microwave safe test light. Found no illuminated. Found magnetron faulty. Uninstalled unit and removed cabinet wrapper. Removed defective magnetron and installed new replacement. Reassembled and tested unit with 1 cup of water @ 2mins. Water was boiling when done. Reinstalled unit back above range. No other issues found.
Near San Marcos, TX 78666
Kevin
Job Details: 11/03/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found drain plug harness is disconnected. After correcting also found there is no stand pipe drain hose is attached I am a worm clamp to a rubber hose that disappears into the wall, I took one picture. Explained to customer How this can cause Washing machine to siphon, not finish loads, and possibly stop in the middle. Hey drain and stand pipe will be needed in order for machine to operate properly.7723331494"
Near Austin, TX 78744
Leonardo
Job Details: 11/03/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for damaged front panel. Replaced front panel test unit no damaged found job complete
Near Austin, TX 78748
Leonardo
Job Details: 11/03/2018
RANGE WHIRLPOOL WFE540H0AS-1 Arrived on site to test unit for oven not getting hot. Test unit and found broken bake element. Replaced bake element test unit and unit test good job complete unit getting to 350.
Near Cedar Creek, TX 78612
Scott
Job Details: 11/03/2018
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for lock not engaging . Found latch had failed. Placed latch , ran diagnostics . All checked good . No water leaks detected at time of service . Job complete ."
Near Bastrop, TX 78602
Scott
Job Details: 11/03/2018
OVEN WHIRLPOOL SF111PXSQ1 Arrived on site replaced thermostat . Range will now heat up and shut off . No gas leaks detected at time of service . Job complete.
Near Austin, TX 78753
Wesley
Job Details: 11/03/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and found diode burnt out. Unit is now operating as designed. After replacing diode. All checks good.
Near Robinson, TX 76706
Steve C.
Job Details: 11/03/2018
FREEZER WHIRLPOOL WZC3115DW0 Arrived on site for the unit is not freezing. Tested the unit and found the compressor is on and not freezing. The amp draw is 0.6 amps. Called Whirlpool SR # 7723332092 Kurt and advise to replace a uv drier and port and check for leaks. If no leak is found after repair to call Whirlpool again to advise no leak is present and it’s inside the cabinet for non repairable. Office will need to reschedule customer. Need two hours to complete the repair.; ordrng 1 CNOTE (2 HOURS ) and 1 TJ90SF8404 (ACCESS PORT ) and 1 WPW10143759 (dryer UV)
Near Florence, TX 76527
Jonathan S
Job Details: 11/03/2018
WASHER GE GTW460ASJ9WW "Arrived on site for washer not filling. Performed diagnostics mode and checked fault code history. Found fault code for analog pressure switch. Ran manual test and found valve not activating. Checked voltage from control and found within range. Tested at valve and found no voltage. Removed connector and found bad connection inside of plastic connector. Made adjustment and tested unit. Found unit working as designed. All tested good, no water leaks present."
Near Kyle, TX 78640
Leonardo
Job Details: 11/03/2018
COOKTOP GE JB968SOK1SS Arrived on site to replace board. Found wrong part was shipped. Ordering part again WB27T10806. Office to check for part and call customer to reschedule. ; ordrng 1 WB27T10806 (CONTROL BOARD )
Near Florence, TX 76527
Jonathan S
Job Details: 11/03/2018
WASHER MAYTAG MVWX655DW "Arrived on site for washer not starting cycle. Plugged unit to power and found drain pump activating. Would not allow diagnostics mode. Gained access to control and found control indicator light off. Removed failed control and installed new. Performed diagnostics mode and ran automatic test cycle. Tested in normal run mode. All tested good, no water leaks present. Recommend to replace water supply hoses, due to age (see SD-QUICKPIC)."
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL KRSC503EBS01 "KRSC503EBS01 Arrived to inspect door damage. I found multiple dins and scratches on the rc door. I removed and replaced the rc door and correctly squared, leveled and set door height of the unit. I discussed use and care with the customer. Operational test good, no leaks observed during service."
Near Austin, TX 78739
Kevin
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site and found condensation on adapter and icemaker fascia, per service pointer W10772228D adapter and control board kit will need to be replaced. Quoted customer for repair Adapter kit , control kit, RF320 ; ordrng 1 W10612142 (adapter) and 1 W10864261 (cntrl-elec)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/03/2018
RANGE KITCHENAID KCGS556ESS02 "Arrived on site for cooktop bezel had came off. Found glue worn out. Removed old bezel, cleaned bezel area and installed new. Inspected to insure they are line up with burner knobs. All checks good."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL GD5SHAXLB02 "Arrived on site for refrigerator not making ice and customer requesting to replace water filter. Inspected unit and found overloaded. Tested water pressure and found just below normal, should not create any issues. Performed diagnostics mode and tested optics, passed in diagnostics. Tested ice maker cycle and found failed motor, due to normal wear and tear. Removed failed ice maker and installed new. Cycled ice maker, all tested good. Removed water filter and installed new. Flushed system. Replaced dispenser light that customer had on hand. All tested good, no water leaks present. Spoke with customer on on overload and possible cooling issue it can create. Water filter
Near Kyle, TX 78640
Brandon
Job Details: 11/03/2018
WASHER WHIRLPOOL LSR8233EQ1 "Arrived on site for customer complaint of washer leaking, I removed outer shell of washer and put into test cycle. Washer is upstairs and sitting in flood pan, pan is connected to drain. Found multiple issues, found water valve needs replacing, fill hose needs replacing, main tub seal needs replacing, outer tub needs replacing, gearcase rusted out and damaged due to leak. Unit should be replaced due to age, rusted out frame, to many parts damaged. ; ordrng 1 3360630 (sub 3360629) and 1 3361596 (tub-outer) and 1 383727 (gasket,centerpost) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (2 MAN JOB) and 1 CNOTE (AUTH) and 1 WP3357328 (water fill hose) and 1 WP3360977 (water fill nozzle) and 1 WP353244 (pressure switch hose)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/03/2018
REFRIGERATOR LG LMXC23796S/00 "Arrived on site for refrigerator air filter replacement. Customer stated that they are not able to access air filter. Gained access to air filter. Quoted customer on air filter replacement. Customer approved. Installed new filter and reset filter status on UI. Spoke with customer on how to maintain and care for unit. All tested good, no water leaks present. Paid in full on credit."
Near Austin, TX 78735
Brandon
Job Details: 11/03/2018
WASHER WHIRLPOOL LSL9345EQ0 "Arrived on site for customer complaint of loud noise, found loud knocking noise coming from gearcase, I replaced gearcase, unit tested good."
Near Austin, TX 78738
Brandon
Job Details: 11/03/2018
COOKTOP GE JGP940SEK2SS "Arrived on site for spark switch replacement, I replaced ignition switches, unit tested good."
Near Bastrop, TX 78602
Scott
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for ice build up in freezer . Found drain clogged . Couldn’t unstop it drain . Unit is defrosting , tested good . Back cover damaged from past water damage . Ordering drain tube ,drain fitting , and back cover . Please call to set return visit . No other water leaks detected at time of service . ; ordrng 1 W10904634 (BACK COVER ) and 1 WP2304888 (fitting) and 1 WPW10153550 (extension)"
Near Austin, TX 78759
Luis
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for cooling issue. At time of visit condenser fan running and Evap fan not running. Ran diagnostics Evap fan would not power on,exited diagnostics and reentered diagnostics,fan powered on and loud odd noise from motor,checked air flow weak. Diagnosed unit will need Evap fan motor. Installed new Evap fan motor,powered unit on ran diagnostics fan working as designed and good air flow"
Near Austin, TX 78749
Kevin
Job Details: 11/03/2018
ICE MACHINE KITCHENAID KUIC18PNXS2 "arrived on site and sound and let valve has failed and drain pump is not working properly, cooling system appears to be good and his frosting well. Quoted customer Valve , drain pump is ,valve replacement IM330 . found water level sensor and main harness or also corrupted however ice production should happen without them. No water leaks from connections at time of service."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/03/2018
DISHWASHER MAYTAG MDB7749SBM3 "MDB7749SBM3 Arrived to inspect not starting. The unit had full functionality and would enter service test mode, but the start button would not work. I found visible damage/failure of the UI ribbon cable and the UI will require replacement. Office to order panel-cntl. No leaks observed during service. ; ordrng 1 W10811169 (panel-cntl)"
Near Austin, TX 78737
Kevin
Job Details: 11/03/2018
WASHER WHIRLPOOL WFW95HEXW1 "Arrived on site and found F6E1 for no communication with MCU, after replacing MCU washer will now begin a cycle, no water leaks from connections at time of service, job complete."
Near Austin, TX 78749
Kevin
Job Details: 11/03/2018
WASHER WHIRLPOOL LSQ8220HQ0 "Arrived on site and found Washer would need the entire drive center assembly, and repair would not be cost effective, and due to washers age is not advised as other items would like fail in the attempt to repair. No water leaks from connections at fime of service."
Near Austin, TX 78732
Paul
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived onsite to replace previous diagnosed defective parts by CL. I replaced the left side RC door and transferred all of the components from the old door to the new door. The ground screw in the hinge stripped out and so did one of the hinge cover screw. Need to replace the left hinge and the screws. Ordering W10845851 HINGE-DOOR, WP98165 SCREW, & W11126052 SCREW. RS for Mon 11/19 per ms. Customer will be out of town from 11/7-11/17.; ordrng 1 W10845851 (HINGE-DOOR) and 1 W11126052 (SCREW) and 1 WP98165 (SCREW)"
Near Austin, TX 78726
Luis
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for freezing in fresh food. Checked around damper found cold air entering while damper door closed. Installed new damper assembly checked air flow no air flow with damper closed.
Near Robinson, TX 76706
Steve C.
Job Details: 11/03/2018
WASHER WHIRLPOOL WFW85HEFC1 Arrived on site for the unit is leaking water. Found the bellow torn in the front bottom section. Replaced the bellow and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78733
Kevin
Job Details: 11/03/2018
COOKTOP KITCHENAID KCED606GBL00 "Arrived on site and found customer complaint is a smell emanating from the ceramic surface of the center element. Took pictures, Also that center element is defective and has a void in the coil rings. This is where the coils turn to exit the ring. Took picture of white residue on glass surface customer describes as cracks. Cooktop is operating properly no replacement of parts can correct a smell SR7723340159"
Near Lakeway, TX 78734
Cliff
Job Details: 11/03/2018
REFRIGERATOR MAYTAG MFi2067AES11 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found main control board sorted out. Replaced main control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.control (129.90+tax)Svc/Lbr (169.99+tax)
Near Lago Vista, TX 78645
James
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL ED25UEXHW01 Arrived on site and tested operation. Found start device clicks but will not start compressor. Installed start device kit and tested. Compressor started and found unit now cooling properly. Instructed customer to allow unit 24 hours to reach temp. Job complete
Near Austin, TX 78732
Paul
Job Details: 11/03/2018
VENTHOOD KITCHENAID KWCU265HSS1 Arrived onsite for the venthood to replace the previous diagnosed parts. After getting the new control in and looking at the wiring schematic I found out that the previous company had connected the L1 and and L2 circuit from the control to the motor and connected the control circuit to line voltage. I also found the harness from the control box to the motor missing. This was the reason the other control burned out. I cut part of the harness off the old control to use as the motor circuit from the control box and I wired the unit back correctly per the wire schematic. I tested the unit and the lights and fan are working as designed. Call complete.
Near Waco, TX 76706
Steve C.
Job Details: 11/03/2018
WASHER MAYTAG WTW5000DW1 Arrived on site for the unit will not lock. Tested the unit in diagnostic and received error code f5e1 and f5e2. Replaced the latch and control and calibrated the unit. Unit works properly and no water connections to the unit.
Near Waco, TX 76710
Steve C.
Job Details: 11/03/2018
WASHER WHIRLPOOL WET4027EW1 Arrived on site to replace the water pump due to leaking water. Replaced the pump and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Temple, TX 76502
Arthur B.
Job Details: 11/03/2018
WASHER ROPER RTW4516FW2 Arrived onsite for customer complaint of top load washer not filling properly. Tested unit and found hot water not going into unit. Removed console and found broken wire at hot valve solenoid. Was able to repair wire and secured to valve. Tested unit. Unit now fills properly. Advised when tub moves is suspension keeping the tub balanced. No other issues found. All water connections were dry at time of service.
Near Lakeway, TX 78734
Cliff
Job Details: 11/03/2018
REFRIGERATOR GE PSDW3YGXCFSS "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found Freon leak and sealed system. Due to contamination cause my Freon leak both evaporators, compressor, and filter dryer would need to be replaced to complete repairs. Office will need to contact American home Shield to see how they would like to proceed with repair as autho is needed.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 SF8404 (STUB) and 1 WR85X10101 (low side asm) and 1 WR85X10104 (low side asm) and 1 WR86X10030 (dryer) and 1 WR87X10111 (compressor)"