Service History 1278

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Salado, Texas 76571

Lou

Job Details: 06/04/2021

"Arrived on site to inspect microwave venting. Upon further inspection, I found the unit venting out the front of the unit and not through a vent that goes outside. Found there is not vent that goes outside. Tested the vent with a piece of paper towel and the unit sucked the towel up to the vent area, but was weak. I removed the unit from the wall and removed and replaced the blower and reinstalled the unit to the wall and retested. Unit is operating as designed. Made recommendations for use & care. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Hutto, Texas 78634

Cliff

Job Details: 06/04/2021

"Arrived on site to replace previously ordered parts for refrigerator. Found connector on new inverter damaged, but was able to use it to test compressor. Compressor checks good and I am reordering inverter.; ordrng 1 W11087200 (Inverter)"

We serviced a

KENMORE WASHER

Model 110.2892479

Near Austin, Texas 78750

David Z

Job Details: 06/04/2021

Arrived on site to diagnose washer that had made a large noise and stopped moving.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Hutto, Texas 78634

Jimmy J.

Job Details: 06/04/2021

"Arrived on site for Not Cooling - Both Sections - Refrigerator. Found heavy frost build up on RC evaporator cover. Ran test 38 and placed in a short defrost. Placed in diagnostics and ran test 4 and 5. Compressor running as designed. Heard three way valve turning and fan running. Inspected rail harness to deli control and it was good. Inspected the deli control for corrosion and it was good.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Lockhart, Texas 78644

Noah D

Job Details: 06/04/2021

"Arrived on site to inspect unit for not draining correctly, upon inspection found the unit was draining and all functions worked correctly, replaced pressure switch and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW02

Near Cedar Park, Texas 78613

Kayman

Job Details: 06/04/2021

Arrived onsite for refrigerator producing odd shaped cubes or not dispensing correctly. Upon inspection I found the ice bin full of normal shaped cubes and none sticking together. The customer had concerns of crushed ice coming out when cubed is selected. I tested and confirmed the ice bin is working as designed. I explained that the ice has to pass by the teeth that crush it and sometimes ice crumbles can get caught and release when the pad is depressed but is fairly normal for this unit. No repairs needed at this time and no leaks were detected during time of service. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Austin, Texas 78739

Leonardo

Job Details: 06/04/2021

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace sump and motor office to reschedule. ; ordrng 1 W10861526 (Sump and motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH2175XVS2

Near Round Rock, Texas 78665

Wesley

Job Details: 06/04/2021

Arrived onsite and installed new light for customer and installed shorted switch.

We serviced a

GE DRYER

Model GTDP490ED0WS

Near Austin, Texas 78747

Jacob

Job Details: 06/04/2021

Arrived onsite for timer not able to start a full cycle. Customer showed me that the timer will only work at the 20min mark for timed dry. Replaced timer. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

GE REFRIGERATOR

Model GSHF6HGDBCBB

Near Austin, Texas 78747

Jacob

Job Details: 06/04/2021

Arrived onsite for bottom drawer being broken. Looked at the bottom drawer and noticed the bottom drawer was in pieces. Replaced bottom drawer. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Bee Cave, Texas 78738

Luis

Job Details: 06/04/2021

"Arrived on site for fresh food not defrosting. Replaced damaged shaft,cover,drip pan,motor and support. Per service pointer W11092686 secured evaporator to liner wall using clamps and zip tie,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,adjusted drip pan to sit level. Autho S16360"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Leander, Texas 78641

Kayman

Job Details: 06/04/2021

Arrived onsite to install bezel. I installed the part and tested. The unit is working as designed no leaks detected. Job complete.

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Lockhart, Texas 78644

Noah D

Job Details: 06/04/2021

"Arrived on site to inspect unit for not drying correctly, upon inspection found the unit did heat and spin, I found a large ball of lint in tubing, removed lint and airflow increased slightly, instructed customer to get vents cleaned. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cedar Park, Texas 78613

Kayman

Job Details: 06/04/2021

Arrived onsite to install previously diagnosed parts. I installed the door closure and latch. I also installed the left side door switch. I tested the unit and checked for leaks. The unit is working as designed and no leaks were detected during time of service. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78733

Kevin

Job Details: 06/04/2021

"Arrived on site and inspected refrigerator and found error E5 showing on test 56, timed ice making. Also ran test 57, and hollow ice cubes are dispensed and harvest completes properly, There is still water in icemaker. Disconnected fill tube from double valve to icemaker and insured it is not blocked. Ran test 45 dispensing directly from double valve and water fill is good. ran test 15 and 36 and both passed correctly. sent multiple videos to PR. Found freezer temperature is currently 28?, took pictures. Spoke with PR and LM, decision was made to continue with original diagnosis and replace parts.

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Leander, Texas 78641

Tommy

Job Details: 06/04/2021

Arrived onsite for washer stopping. Upon arrival found unit error code F1E1 found unit ACU was not reading correctly hard proceed voltage but was miscommunicating with unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Round Rock, Texas 78664

Wesley

Job Details: 06/04/2021

Arrived onsite and repaired dishwasher pump by replacing sump and motor. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVY04

Near Georgetown, Texas 78633

Jonathan S

Job Details: 06/04/2021

"Arrived on site for refrigerator not maintaining temperature. Inspected unit and work area. Found RC at 39? and FC at 0?. Found signs of door not being shut all the way or incomplete defrost cycle. Customer stated that unit has not made any abnormal sound. Performed diagnostics mode and tested defrost circuit and found closed circuit and heater activating. Put unit basic defrost mode and informed customer on door operation. All tested good, no water leaks detected.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, Texas 78748

Kevin

Job Details: 06/04/2021

Arrived on site and inspected dryer and found rear drum seal was not applied properly during manufacturing. The metal edge of the drum is making contact with the bulkhead. It is making noise while running. Took one picture of the seal. Will need to bring back a new one to correct issue. Recommended that homeowner avoid using dryer if possible until this is corrected; ordrng 1 W10612022 (Rear drum seal)

We serviced a

GE REFRIGERATOR

Model GSE25HMHBHES

Near Georgetown, Texas 78628

Cliff

Job Details: 06/04/2021

Arrived on site to diagnose a refrigerator that is not cooling.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78738

Brandon

Job Details: 06/04/2021

"Arrived on site for customer complaint of unit being plugged in and no power, found failed control, I replaced control, ran ice maker tests, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Liberty Hill, Texas 78642

Tommy

Job Details: 06/04/2021

Arrived onsite for washer not spinning. Upon arrival found unit made very loud metal on metal sound. Removed unit belt and tested belt found noise proceed from motor. Ordering motor. Upon inspecting unit gear case. Found washplate was grinder on. Ordering washplate and gearcase. Also found upon putting belt back on it was hand tight. Very loose. Ordering belt. Office to reschedule upon receiving parts.; ordrng 1 W10752283 (Washplate) and 1 W10752283 (Motor) and 1 W11239857 (Belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Buda, Texas 78610

Robert

Job Details: 06/04/2021

Arrived on job for complaints of warm temperature. Found the compressor working and both fans. Checked amp and got 1.3. Will need SS tech to replace compressor and evaporator. ; ordrng 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 WPW10313899 (evaporator)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB5

Near Temple, Texas 76501

Job Details: 06/04/2021

"Arrived on site and inspected dishwasher with several issues.Unit wasnt anchored to the counter, unit was hardwired and the cord from the wall was cut.The junction box didnt exist.The landlord also needs to contact an electrician for the hardwiring issues and have a braided water line installed from the water source to the unit because the copper waterline looks as if its been leaking from both ends.I was unable to get the unit out, power connected and test the unit for the above reasons."

We serviced a

KITCHENAID FREEZER

Model KFIS20XVMS8

Near Austin, Texas 78738

Brandon

Job Details: 06/04/2021

"Arrived on site for customer complaint of ice building up in freezer and not draining, I defrosted drain and installed new drain extension, unit tested good.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Salado, Texas 76571

Lou

Job Details: 06/04/2021

"Arrived on site to inspect washer door lock not operating. Upon further inspection, the customer advised that they couldnt get the LOC to go off the display. They advised that they tried unplugging the unit and swing other buttons and nothing would change. I found the control lock was turned on and when I attempted to turn it off, the console failed to respond. I unplugged the unit and attempted again and it continued to fail. I attempted one more time, and the console responded. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Due to the many attempts to get the control lock turned off, I removed and replaced the console and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR DISHWASHER

Model JDB8700AWP2

Near Salado, Texas 76571

Lou

Job Details: 06/04/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the console/UI failure, I removed and replaced the console/UI and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Georgetown, Texas 78633

Jonathan S

Job Details: 06/04/2021

"Arrived on site for refrigerator making a hammer noise when dispensing water. Inspected unit and work area. Verified failure. Removed water filter and tested, noise was still present. Gained access to single inlet valve and disconnected going to dual valve. Dispensed water and no noise occurred. Gained access to filter housing and dual inlet valve. Removed failed dual valve and installed new. Tested operation and noise still occurring. Disconnected filter housing and tested, found noise still occurring. Had to replace filter housing due to heater tape. Will need to return with single and dual valve. Will need authorization to continue with repair. Office to schedule appointment when ETA is available on parts. Customer requested for same tech on return.; ordrng 1 PRESSUREREGULATOR and 1 W11194380 (DUAL VALVE) and 1 W11312191 (INLET VALVE)"

We serviced a

MAYTAG MICROWAVE

Model MMV5208WS1

Near Killeen, Texas 76542

Tyler

Job Details: 06/04/2021

"(Tw) On-site for display not working and grill vent coming off. Found LED display dim and flickering. Control was getting proper voltage, but LEDs not lighting up to show command. Also, grill piece was broken off exposing high voltage equipment. After autho, replaced control. Ordering new grill vent due to wrong color. Office to reschedule due to part availability. ; ordrng 1 W10259232

We serviced a

GE DISHWASHER

Model GLD5660R00SS

Near Copperas Cove, Texas 76522

Job Details: 06/04/2021

Arrived on site and inspected dishwasher not filling.Confirmed the complaint and found the customer recently had her counters replaced and the water was shut off underneath the sink.I turned it on and unit filled and tested properly.JOB COMPLETE

We serviced a

GE WASHER

Model GTW485ASJ3WS

Near Riesel, Texas 76682

Jonathan M

Job Details: 06/04/2021

Arrived on site for a washing machine that won?t fill with water or do anything. Inspected unit and work area. Found the unit would not turn on in any fashion in any cycle. Removed control cover and found two dirt dauber nest?s inside the control area and one of them on the soil level switch board. Removed dirt dauber nest and removed the connector for the soil and temperature selector and found the unit still not starting even a drain and spin.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Woodway, Texas 76712

Jonathan M

Job Details: 06/04/2021

"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Found the refrigerator running as I was here but found the temperature in the freezer not sitting at proper temperature. Remove the evaporator cover and found a big ice ball on the upper right hand side of the freezer section indicating a leak or restriction. Spoke to JC and was advised to bring he evaporator, compressor, dye drier, and service taps.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Belton, Texas 76513

Tyler

Job Details: 06/04/2021

"(Tw) On-site to install previously diagnosed parts. Once disassembled, replaced the ice dispenser paddle. Reassembled, tested multiple times with different time increments in between. Unit is no longer dispensing spurts of water when commanding for ice. Call complete. Unit only needed one paddle (originally ordered 2)."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Belton, Texas 76513

Tyler

Job Details: 06/04/2021

"(Tw) On-site for dishwasher not turning off. Ran diagnostics, found F5E1 (door not closed within 4 seconds of unit being started). In diagnostics, found unit cycling as designed. Ohmed out OWI at P12-1&3 at main control 38.7ohms room temp, added hot water and went to 28.7ohms, showing that OWI could detect change in water temp. Checked amps between thermostat and heating element during high temp wash 6.7amps, During dry cycle 4.8 amps. All signs indicating main control not detecting wash cycle accurately. After approval from customer, replaced main control. Reassembled, tested, unit functioning as designed. Unit was able to power on and power off. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Jarrell, Texas 76537

Lou

Job Details: 06/04/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the control failure, gearcase failure, I removed and replaced the gearcase, slider, clutch, rotor and main control. Tested unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Killeen, Texas 76543

Tyler

Job Details: 06/04/2021

"Arrived on site to install previously diagnosed ice maker, switchs, cover, &control. Upon completion of repairs we reassembled and tested unit through 44 and 45 in diagnostics found unit fully functioning as designed. We also called techline and spoke with Rich sr#7730922356. Rich confirmed that our diagnostics was accurate and repairs made were good due to continuing ping/pong of issue between monitoring control and ice maker. We also reinspected harness under door as well as behind kick plates leading into units cavity but found no frayed wires. Informed customer to give unit 24 hrs to continue making ice call complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Waco, Texas 76708

Jonathan M

Job Details: 06/04/2021

"Arrived on site for a wash machine that?s not spinning out clothes. Inspected unit and work area. Customer advised that in order to get the unit to start that they are having to open and close the door several times. Could not replicate the issue and found no stored error codes. However, went ahead and replace the lid lock assembly due to the customer having this issue be intermittent. Tested unit and unit is now working as designed. Call complete."

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP0

Near Kempner, Texas 76539

Job Details: 06/04/2021

Arrived on site and inspected dishwasher not working properly.Ran diagnostics mode and found the units pump and motor failed.Customer advised they use pods wrapped in the clear plastic casing. I believe the use of the pods affected the pump and motor causing the malfunction.Ordering the pump and motor.Office to schedule return services due to ; ordrng 1 WPW10418332 (Pump& Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB02

Near Waco, Texas 76710

Jonathan M

Job Details: 06/04/2021

Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that they had to unplug the unit about a week ago and just plugged it in about an hour ago prior to me coming out. Found the freezer and refrigerator sitting temperatures in the 70? areas. Remove the compressor cover and took a nap draw of the compressor. Found the unit running but only pulling .368 A. Spoke to SW and was advised that the issue would be with the field compressor. Ordering sealed system parts in the office will need to contact the customer about a return date due to needing two hours for service and parts availability. ; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Killeen, Texas 76542

Job Details: 06/04/2021

Arrived on site and inspected F5E3 error code.Confirmed the complaint and found the latch was defective causing the malfunction.R&R it and unit began operating as designed.JOB COMPLETE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Killeen, Texas 76543

Tyler

Job Details: 06/04/2021

"(Tw) On-site to install previously diagnosed parts. Replaced RC and FC thermistors, control, evap motor, and FC fan shroud. Reassembled, tested, functioning as designed. Informed customer that unit can take at least 24 hours to reach desired temps (unit was unplugged since our last trip due to FC evap fan shroud being broken). Call complete."

We serviced a

FRIGIDAIRE RANGE

Model FEFLMC55FCC

Near Austin, Texas 78729

David Z

Job Details: 06/04/2021

"Arrived on site to diagnose range that has no power at the control. Pulled unit out to check the control and unit powered on when I moved it. Customer informed me that the electrician that had come out prior had found the cord was failed, and if you wiggle the cord at all it cuts power. Home warranty does not cover power cord replacement. Advised customer to purchase a new power cord and resolve. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Georgetown, Texas 78626

Cliff

Job Details: 06/04/2021

Arrived on site to replace previously ordered parts for microwave. Replaced diode and tested unit. Found all is functioning properly at this time and no other parts needed.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Austin, Texas 78732

Robert

Job Details: 06/04/2021

Arrived on job for complaints of not washing. Ran diagnostics and found no codes washer working properly

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Austin, Texas 78744

Kevin

Job Details: 06/04/2021

"Arrived on site and inspected dryer and found vent hose is not attached, after attaching it ran dryer and found airflow is restricted. Took a picture. Recommend it to homeowner that dryer not be used until vent to the exterior of the home is cleared/cleaned by a service, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Pflugerville, Texas 78660

Wesley

Job Details: 06/04/2021

"Arrived onsite and found unit operating as designed, however customer had questions about operation after last visit. Answered questions and explained operation. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near San Marcos, Texas 78666

Andrew

Job Details: 06/04/2021

"Arrived on site to test unit for ice melting in ice compartment. Pulled temps upon arrival, FC was -3.6 set to -4, RC was 35.7 set to 36. Ice box area was 7.9degrees. Verified ice box fan is working properly. Called tech line and verified temps were correct. Ran service test 14 and was not able to get a response. Ran test 16 and thermistor was ready ice box area o be at 29 degrees. Ran test 14 again and got a temp of 16 degrees. Recommended replace GF2 control and dispenser UI. Office to reschedule. ?????-SR#7730924276; ordrng 1 W11314429 (UI) and 1 W11450890 (CONTROL) and 1 WRF954CIHM00 (Ui)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/04/2021

"Arrived on site to test unit for loud grinding noise. Found cam and drive pulley were not locking together properly. Shift actuator was engaging properly. Removed cam and drive pulley to inspect and found notches/cutouts were too tight for proper engagement. Replaced cam and belt, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Kingsbury, Texas 78638

Noah D

Job Details: 06/04/2021

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the unit drain pan bowed, fridge was 38 and making ice, freezer was 1 and making ice.ordering shim kit and returning with drain pan. ; ordrng 1 SHIMKIT (SHIM KIT )"

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, Texas 78665

Wesley

Job Details: 06/04/2021

Arrived onsite and found that unit is not draining from evap drip pan. Ordering pan due to warping. All else checks good. . ; ordrng 1 W11457241 (Drip pan)

We serviced a

SAMSUNG DRYER

Model DV210AEW/XAA

Near Austin, Texas 78721

Matthew

Job Details: 06/04/2021

Arrived onsite to replace previously diagnosed parts. Replaced drive motor belt. Tested unit and unit is functioning properly. Job complete.

We serviced a

GE DISHWASHER

Model ZBD6880K03SS

Near Austin, Texas 78746

Leonardo

Job Details: 06/04/2021

Arrived on site to test unit for unit stopping. Found bad control board and ui. Found all the screws to door missing. Will order new screws office to reschedule. ; ordrng 10 WR01X10380 (Screws)s

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Waco, Texas 76704

Jonathan M

Job Details: 06/03/2021

Arrived on site for a washing machine that won?t start a cycle. Inspected unit and work area. Customer advised that the unit is not registering her lid closing. Confirmed customers complaint and found an F5 E2 (lid lock fault) error code. Tested the unit in a manual lid locking test and found the unit would not lock the lid. Replaced latch and tested unit. Unit begin working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Buda, Texas 78610

Kevin

Job Details: 06/03/2021

"Arrived on site and inspected range and found it is not reigniting during bake cycle adjusted ignitor and ran bake cycle again and it reignited three times, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Round Rock, Texas 78664

Jimmy J.

Job Details: 06/03/2021

Arrived on site for Staining on Multiple Material Types of Top/Middle Rack - Dishwasher. Found normal spotting from sudsing and water drying inside cavity of dishwasher. No repairs needed. No leaks detected. No error codes came on. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Austin, Texas 78745

Luis

Job Details: 06/03/2021

"Arrived on site for water leaking. With water source on icemaker solenoid stuck open defective valve,replaced valve tested unit no leaks."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Round Rock, Texas 78665

Wesley

Job Details: 06/03/2021

Arrived onsite and found unit with stripped washplate. Ordering washplate repair. Advised customer on findings ordrng 1 W11397111 (Washplate)

We serviced a

AMANA DISHWASHER

Model ADB1400AGS1

Near Round Rock, Texas 78665

Wesley

Job Details: 06/03/2021

Arrived onsite and leveled dishwasher and advised on correcting grease issue and residue. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Austin, Texas 78749

Jacob

Job Details: 06/03/2021

Arrived onsite for unit having light on. Looked at the unit. Upon further inspection. Found that the far right switch had burn marks. Replaced switch. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, Texas 78641

Kayman

Job Details: 06/03/2021

Arrived onsite for dishwasher tripping breaker. I ran the unit in normal wash and waited for 20 mins but still did not trip the breaker. As I waited I called techline to report Andrew gave me SR#7730916740 i could not get the unit to trip a breaker or fail at this time. I advised the customer have a licensed electrician come to service the circuit and or replace the breaker switch. In the event of a call back. returning tech please call techline on arrival for assistance. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Hutto, Texas 78634

Wesley

Job Details: 06/03/2021

Arrived onsite and for vent fan efficiency and found weather flap outside to be too heavy for the rating of the vent. Opening only slightly and causing back pressure issues. Advised customer on issue and options to correct.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Leander, Texas 78641

Lou

Job Details: 06/03/2021

"Arrived on site to inspect the adjustments made on the cabinets that are supporting the unit. I found that a support was placed at the front of the unit of the unit under the console. When I went to adjust the gaps in the trims, I found that there was only 1 screw holding the console in place. I adjusted the trim pieces and the console and installed 3 screws to the console. Placed the unit back in its place in the countertop and tested the unit. All gaps were approved by the customer and all burners are operating as designed. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, Texas 78628

Jonathan S

Job Details: 06/03/2021

"Arrived on site for refrigerator still leaking water after attempted repair to drain pan. Inspected unit and work area. Found water traces between drain pan and liner. Also found traces of water from ice maker housing. Due to the amount of water most coming from drain pan. Gain access to drain pan and replaced with drain pan kit. Sealed ice maker housing. Assembled unit and tested operation. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXSS01

Near Temple, Texas 76504

Tyler

Job Details: 06/03/2021

"(Tw) Arrived on-site for fridge not dispensing ice. Upon arrival, C/S unit was making ice, but not dispensing it. Took freezer temp: 0 degrees, operation of dispenser motor was working as designed. Dispenser flap water test resulted in water leaking through the flap down to the drip tray on outer portion of dispenser, causing ice in bin to freeze together. Ordering dispenser spring, door pin, chute, ice door kit, and dispenser arm. Office to reschedule due to part availability. ; ordrng 1 WPW10224328 (Dispenser spring) and 1 WP2196195 (Dispenser door pin) and 1 WP2180353 (Door chute) and 1 W10823377 (Ice door kit) and 1 WP2255431B (Arm dispenser) and 1 Cnote (Need further autho for parts being ordered)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, Texas 78744

Jacob

Job Details: 06/03/2021

Arrived onsite for unit leaking water. Turned on the water from the wall. When ice maker called for water the valve started leaking immediately. Replaced with ice maker kit. Tested unit. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Manor, Texas 78653

Matthew

Job Details: 06/03/2021

Arrived onsite for refrigerator not cooling in either section. Upon arrival unit was unplugged. Plugged in unit and monitored compressor. Drawing 1.2-1.6 amps. Frost pattern forming on evaporator. Unit was cooling. Could not duplicate issue at this time. Customer will monitor.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Pflugerville, Texas 78664

Jonathan S

Job Details: 06/03/2021

Arrived on site for cooktop burner to hot. Inspected unit and work area. Tested burner operation. Adjusted burners to customer preferences. Spoke with customer on user care guide. All tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Leander, Texas 78641

Kayman

Job Details: 06/03/2021

Arrived onsite for refrigerator making grinding noise . Upon inspection I could hear the damper making a grinding or popping noise. I was not sent with the damper today so I will need to order the parts and return. Office to R/S due to part availability. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Leander, Texas 78641

Kayman

Job Details: 06/03/2021

"Arrived onsite for refrigerator not making ice. Upon inspection I found the ice bin full. I tested temps and found the RC=40 set to 40 & FC=5 set to 0. I set the unit to the recommended 38 degrees. I found the ice chute gasket crooked so I corrected. I tested the ice maker, it cycled and filled as designed. I found the ice box vent on the RC had been blocked at one point. I advised the customer on proper loading. I can not recreate any failures at this time. The unit is working as designed and no leaks detected during time of service job complete."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Bastrop, Texas 78602

Matthew

Job Details: 06/03/2021

Arrived onsite for dryer not functioning. Upon inspection found green LED on ACU not flashing. Verified voltage rom source and at control J9. Voltage is present. Needs ACU replacement to run proper diagnostics. Control was RWO. Office to reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, Texas 78750

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose refrigerator leaking. On arrival customer showed me that the freezer door / gasket has constant condensation on it, above normal. I unplugged the condenser fan to allow the mullion to heat and did not find any water leaks or failed parts. All door gaskets are sealed and no gaps or air leaks were found. Found the mullion isnt getting very warm at all. Called tech line and spoke with Ed, SR7730909458. Tech line advises we replace the door, seal the liner with silicon, and raise the door if necessary to create more contact with the mullion. Ordering new door and silicon. Office to schedule when door arrives.; ordrng 1 W11435351 (Freezer Door) and 1 W10841140 (Clear Silicon)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Canyon Lake, Texas 78133

Noah D

Job Details: 06/03/2021

"Arrived on site to inspect unit for not making enough ice, upon inspection found the unit working but when it dumped water the drain pump did not clear it out, customer did not have external pump, cleared drain hose and tested for issues. No problems found. Reattached hose and tested.

We serviced a

WHIRLPOOL WASHER

Model WTW8800YC0

Near Taylor, Texas 76574

Wesley

Job Details: 06/03/2021

Arrived onsite and found bearing job needed to repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Austin, Texas 78759

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose icemaker not producing ice. Ran unit through diagnostic tests and checked temps. Found good temps, unit is cycling. Can hear valve in the back humming, but unit isnt filling. Removed icemaker and checked heater and fill line. Cleared out line and tested valve, and found valve dispensing now. no water leaks found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Harker Heights, Texas 76548

Tyler

Job Details: 06/03/2021

"(Tw) On-site to install previously diagnosed parts. Replaced left and right FC lower drawer rails. Reassembled, unit is now functioning as designed. Also, C/S unit has been making ice since last trip to his house. Call complete."

We serviced a

WHIRLPOOL WINE COOLER

Model WUB50X24HZ00

Near Austin, Texas 78748

Luis

Job Details: 06/03/2021

"Arrived on site for no cool. Removed evaporator cover found oil sprayed on liner and drip pan,traced oil to manufacture weld joint on evaporator

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Georgetown, Texas 78633

Jonathan S

Job Details: 06/03/2021

Arrived on site for microwave oven combo having door error and oven over heating. Inspected unit and work area. Tested microwave door operation and found not closing on left side. Disassembled door and found hinge on left side of door not setting correctly in door. Adjusted hinge and reassembled door. Tested door operation. Informed customer to allow spring hinge to shut door. Performed temperature test on bake mode and measured first 3 cycles. Found average temperature at 367?. Calibrated unit down 15?. All tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Georgetown, Texas 78628

Lou

Job Details: 06/03/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, I removed and replaced the ice maker and hv control and tested. Ice maker is operating as designed as is the unit. No water leaks observed during service, job completed."

We serviced a

ELECTROLUX FREEZER

Model E32AF85PQSE

Near Spicewood, Texas 78669

Brandon

Job Details: 06/03/2021

"Arrived on site for customer complaint of unit not cooling and defrosted food, found out from customer that unit was not defrosting evaporator, back wall was covered in ice, customer defrosted unit and it started working again, found failed defrost components. ; ordrng 1 216730700 (Heater) and 1 297216600 (Defrost thermostat) and 1 241891608 (Control) and 1 5304497789 (Control) and 1 Cnote (Auth) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL OVEN

Model KEBS208SSS04

Near Austin, Texas 78732

David Z

Job Details: 06/03/2021

"Arrived on site to install previously diagnosed parts to resolve buzzing coming from oven. Removed transformer to replace, but found new one damaged and excessively yellowed. Replaced the lower oven relay and retested unit. Verified the buzzing was completely gone.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78747

Jacob

Job Details: 06/03/2021

"Arrived onsite for unit not Lea and not draining every time. Looked at the unit and saw that the unit needs to be leveled correctly, causing the water to come out from underneath the door. Leveled unit correctly so the water won?t come out. Also looked at the drain motor and found that the connector was barely making contact with drain connector. Re seated connector. Tested unit. Unit tested good. No issues at this time. job complete"

We serviced a

GE REFRIGERATOR

Model GYE22HBLFTS

Near Leander, Texas 78641

Lou

Job Details: 06/03/2021

"Arrived on site to inspect refrigerator lights working intermittently. Upon further inspection, I found the right RC door switch open. I removed and replaced the door switch and tested and found the left door switch not making good contact with the door. I removed and replaced the switch and retested and switches are operating as designed. I found the ice maker vent gaskets are leaking air into the RC section and causing condensation build up. I placed some manufacturers approved grease on the gaskets and inspected and found they are sealing properly. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Temple, Texas 76502

Jonathan M

Job Details: 06/03/2021

"Arrived on site for a refrigerator that?s developing condensation in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and found ice buildup and water buildup near the air baffle. Checked the air baffle for operation and found the baffle working properly. Checked the refrigerator gasket and found the left side of the refrigerator gasket not sealing properly potentially causing this issue. I pushed the door in and attempted to seal the gasket properly. The gasket started to hold properly. I checked with the office about the gasket and was advised this is a PSP item . The unit may have corrected itself with the gasket now sealing.

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near Austin, Texas 78746

Kevin

Job Details: 06/03/2021

"Arrived on site and inspected cooktop and found left front burner takes several seconds to ignite, if you turn knob past 10 oclock there will be a poof and a larger flame as it ignites. If you keep the knob at 10oclock until it ignites in the flame looks normal. Also found cooktop has been siliconed to counter, there is no drawer/door panel or any way to inspect the bottom of the cooktop. All of the false doors/drawers do not open. sent pictures to KB/claims, job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB6769AWS5

Near Seguin, Texas 78155

Noah D

Job Details: 06/03/2021

"Arrived on site to inspect unit for not cleaning correctly, upon inspection found the unit was not cycling correctly, replaced control and drain, tested unit with no leaks. Complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS

Near New Braunfels, Texas 78132

Noah D

Job Details: 06/03/2021

"Arrived on site to inspect unit for leaking gas, upon inspection found the unit did leak from main valve connector. The installer did not seal or correctly attach gas hose, instructed customer to get the tube fixed. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78734

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose refrigerator that was dispensing water slowly. Customer said they had replaced the filter and after it started dispensing slowly. Removed filter and tested, and found water is still dispensing slow. Did not find any kind of leaks and no ice buildup. Ordering filter head due to the dispensing being slowed immediately after changing filter. Office to schedule return. Also ordered pressure reducer and pex line after speaking with SW. ; ordrng 1 W11451366 (Filter Housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Whitney, Texas 76692

Jonathan M

Job Details: 06/03/2021

Arrived on site for a refrigerator that still not coming down to proper temperature. Inspected unit and work area.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS01

Near Burnet, Texas 78611

Cliff

Job Details: 06/03/2021

Arrived on site to diagnose an oven that is not cycling. Found upper blower locked up causing f8e0 error. Replaced blower and tested unit. Found all is functioning properly at this time.

We serviced a

GE DISHWASHER

Model GSD580P35BA

Near Wimberley, Texas 78676

Robert

Job Details: 06/03/2021

Arrived on job for complaints of not washing. Wash motor bound adjusted placement to correct. Test wash.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Austin, Texas 78717

Kayman

Job Details: 06/03/2021

Arrived onsite for cooktop sparking randomly. Upon inspection I found the igniters would spark every so often. I inspected the unit and found evidence of excessive grease or a spill over within the cooktop. I replaced the spark module and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Leander, Texas 78641

Lou

Job Details: 06/03/2021

"Arrived on site to inspect charred burner. Upon further inspection, I found the broil burner charred at the orifice and burner connection. I tested the broil burner and it operated as designed. I removed the burner to inspect and it was good. Customer advised that they had never used the broil burner until recently and thats when it caused the issue. Customer said a large flame came out at the opening of the burner at the orifice which is where I found the orifice not tightened. I corrected the orifice and burner and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

GE REFRIGERATOR

Model CFE28UELBDS

Near Spicewood, Texas 78669

Brandon

Job Details: 06/03/2021

"Arrived on site for customer complaint of unit leaking when using coffee maker, found leak coming from hose connection, I tightened up hose clamp and tested, unit tested good."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX305ESS1

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/03/2021

"Arrived on site to test unit for not producing ice. Found condenser was extremely clogged preventing air flow. Also found evap clip thermistor was just hanging. Placed thermistor in proper location, cleaned condenser, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

JENN-AIR COOKTOP

Model CVGX2423B

Near Austin, Texas 78739

Leonardo

Job Details: 06/03/2021

"Arrived on site to test unit for left front and right rear burner igniters continue to speak after unit ignites. Tried to remove buerner heads and couldnt remove burner head , unit cannot be dissasembled to perform repair due to seized on components"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFDM03

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/03/2021

"Arrived on site to test unit for not cooling. Found compressor running but pulling only .3amps. Replaced cap and starter and compressor still pulling same amps. Evap motor operating as designed. Evap was not frosting past cap tube lokrings into evap. Recommend replacing Evap, compressor and filter drier. Spoke with SS thread and found no lokrings needed for repair as new evap is brazed into place. needing compressor, filter drier, access valves, evap and 2hrs on return visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, Texas 78717

David Z

Job Details: 06/03/2021

"Arrived on site to diagnose refrigerator that has water building / possible leak. On arrival customer showed me that the mullion and the door gaskets had a ton of condensation on them and were dripping into the freezer door gasket. Found service pointer W11316865A, which references sweating mullion. I found the energy saver was turned on, which disables the mullion heater. I turned energy saver off, and verified that UI and control software were at the correct versions, 7.0 and 10.0. I turned on the mullion heater in test 85,but the heater never came on. Ordering new mullion to resolve. Verified 12.5 DC volts at the plug.; ordrng 1 W11084813 (Mullion)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Waco, Texas 76712

Jonathan M

Job Details: 06/03/2021

"Arrived on site for a dryer that is showing a ?check vent? error code. Inspected unit and work area. Placed unit in service diagnostics and did not find any stored error codes. Checked the unit with a vent test kit and the unit showed good venting. I ran the unit for 20 minutes without causing an error. The customer advised it will work for two weeks at a time and has twice shown this in the last month. I called Whirlpool Techline and spoke to Leon SR# 7730910924. He had me check cycling temperatures with the vent hose off and on and found the unit cycling properly. He advised at that point, the only reason this could happen is if the vent leading out of the home is not ventilating properly. .; ordrng 1 W11526004 (CONTROL)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, Texas 78660

Jimmy J.

Job Details: 06/03/2021

Arrived on site for dishwasher water wont drain even after resetting it. Placed in diagnostics and F8E2 came on. Cleared error code. No other codes came on. Removed drain pump and installed new drain pump. Ran through diagnostics and completed all cycles as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, Texas 78660

Jimmy J.

Job Details: 06/03/2021

"Arrived on site for from where the head comes out, there is rust around the holes. Found box area discolored from normal usage. Areas were not rust, just dark areas from heat, clothing lint, and dryer sheets making contact with box. Explained to customer this area will only get darker with time. No repairs needed at this time. Job completed."