Near Austin, TX 78756
Jacob
Job Details:
04/15/2020
DISHWASHER BOSCH SHX45M05UC/50
Arrived onsite for unit not spraying to wash dishes. Looked at unit. Found bits of food clogging the spray arms. Removed food from spray arms. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78731
David Z
Job Details:
04/15/2020
ICE MACHINE KITCHENAID KUIC18NNZS0
"Arrived on site to diagnose ice machine not making ice. Performed diagnostic and cycle test. Found unit is fillin and recirculating, but drain pump is dead and does not turn on at all. Checked connector for corrosion and found none. Ordering 1 W10489125 drain pump. Office to schedule return visit with other appliances in house.; ordrng 1 W10489125 (pump)"
Near Seguin, TX 78155
Noah D
Job Details:
04/15/2020
REFRIGERATOR KITCHENAID KFXS25RYMS1
"Arrived on site to inspect fridge for not making ice correctly, upon inspection found the icemaker backed up and not working correctly. Replaced ice maker and retested. No problems found.
Near Austin, TX 78704
Jacob
Job Details:
04/15/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Arrived onsite for replace door. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78744
Kevin
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM02
"Arrived on site and inspected refrigerator and found there is a dent on the rear of the refrigerator cabinet. The dent is not in any location that should cause a malfunction for the refrigerator. Documented it with tech line and took a picture, job complete 7727585538"
Near Austin, TX 78717
Paul
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL MDB8959SBS2
Arrived onsite for a dishwasher not starting because some of the selection buttons are not working. I tested the console and all of the selections were working as designed. I ran the diagnostics cycle and cleared the old error codes. The first stored code was an F2E1 that was caused by the previous panel. The unit completed the cycle and worked as designed. Call complete.
Near Austin, TX 78739
Kevin
Job Details:
04/15/2020
DRYER WHIRLPOOL WED7300XW0
"Arrived on site and inspected dryer and did not find any issues, small amount of lint inside the cabinet but no cause for alarm. Dryer is working as intended
Near Cedar Creek, TX 78612
Scott
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
"Arrived on site and replaced control,defuser ,UI. Steamed all ice out of freezer . Ran diagnostics , all checks normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78749
Leonardo
Job Details:
04/15/2020
RANGE WHIRLPOOL WFE320M0ES2
Arrived on site to test unit for f9 error code misfired unit. Test unit and found burned red wire to terminal block. Will need to order new main harness W11416847 rescheduled ; ordrng 1 W11416847 (MAIN HARNESS )
Near Bastrop, TX 78602
Scott
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Arrived on site ,replaced lower#spray arm. Ran diagnostics , alls checking good . No water leaks detected at time of service. Job complete ."
Near Copperas Cove, TX 76522
Al
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL WDF320PADW6
Arrived to inspect dishwasher not draining.Confirmed the complaint and found the hose and pump to be defective.Received authorization from claims department and replaced both.Reassembled and unit tested as designed.Customer satisfied Job complete.All water lines were dry at the time of service.
Near Austin, TX 78746
Kevin
Job Details:
04/15/2020
WASHER LG WM3370HWA
"Arrived on site and replaced water level sensor and pressure hose recommended by LG tech line on previous visit. Customer will run some laundry and report back if there is still an issue. No water leaks from connections at time of service, job complete"
Near Paige, TX 78659
Scott
Job Details:
04/15/2020
WASHER WHIRLPOOL WTW4816FW2
"Arrived on site , replaced latch . Ran diagnostics . All is checking normal with washer . No water leaks detected at time of service . Job complete ."
Near Leander, TX 78641
Lou
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"arrived on site to inspect refrigerator door handle issues. Upon further inspection, I found the RC left door handle loose at the bottom mount. I attempted to tightened the screw but found it was stripped out. I removed and replaced the left door handle and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Andy
Job Details:
04/15/2020
WASHER WHIRLPOOL WTW4950HW1
Arrived on site for washer making noise. Tested and inspected unit and found failed washer plate. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details:
04/15/2020
OVEN WHIRLPOOL WFE505W0JS0
"Arrived on site to install terminal due to no power on oven, installed terminal and tested. All functions returned. Job complete."
Near Austin, TX 78732
Brandon
Job Details:
04/15/2020
DRYER MAYTAG MEDB835DW4
"Arrived on site for customer complaint of unit not heating, found faulty cutoff, I replaced cut off, unit tested good."
Near Georgetown, TX 78628
Cliff
Job Details:
04/15/2020
REFRIGERATOR THERMADOR T36IB800SP/20
Arrived on site to perform sealed system repair for customer. Replaced leaking fresh food evaporator and filter dryer. Tested unit and found all is functioning properly after pulling vacuum and recharging. No leaks were found at time of service.
Near Round Rock, TX 78664
Chase
Job Details:
04/15/2020
MICROWAVE BOSCH HMC80251UC/01
Unit is installed properly. Job complete"
Near Austin, TX 78746
Kevin
Job Details:
04/15/2020
FREEZER WHIRLPOOL WRS588FIHZ00
Arrived on site and found handle has small divots in it. Also found fresh food door switch is not registering door closed. Edit a shim to the fresh food door and it is now registering closed. Leveled both doors and will need to bring back a new handle to correct issue. No water leaks from connections at time of service.; ordrng 2 W11163764 (HANDLE SS)s
Near Round Rock, TX 78664
Andy
Job Details:
04/15/2020
DRYER LG DLEX2650R
Arrived on site for dryer not turning. Upon arrival customer informed that issue is dryer is loud. Tested and inspected unit and found failed rollers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
Paul
Job Details:
04/15/2020
WASHER LG WT1001CW
Arrived onsite for a washer not draining or completing the cycle. I found the tub with water in it. I ran the diagnostics cycle after power cycling the unit and the unit is functioning as designed. The drain pump is working good. Call complete.
Near Austin, TX 78750
Paul
Job Details:
04/15/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
"Arrived onsite for a refrigerator that is not cooling in the RC section and ice is forming on the back. I found the RC at 50 degrees and the FC at -22 degrees. I tested the dampener in service test 121 and the control will only how closed and off, not open. The dampener is in the closed position and is not opening. I called techline and spoke with Chris SR# 7727591571. I gave Chis my voltage readings at the main control to the dampener and he agreed that the one side was a little low at 112VAC but stated it should still work for operating the dampener. He stated that in test 121 when the display reads off the dampener should be opened. Chris advised putting a pencil The dampener needs to be replaced and possibly the main control.
Near Austin, TX 78730
Luis
Job Details:
04/15/2020
REFRIGERATOR LG LFX25978ST/00
"Arrived on site for no cool. Powered unit on compressor powered on making loud odd noise,diagnosed defective compressor. Unit will need updated compressor,jig to run software update,drier,access valve and controls to install updated software. Need AUTHO approval and need 2HRS for repairs; ordrng 1 2HRS and 1 ADH73150208 (DRIER ) and 1 EBR65002714 (CONTROL) and 1 EBR65640204 (COMPRESSOR CONTROL) and 1 JIG (JIG) and 1 NEEDAUTHO and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Liberty Hill, TX 78642
James
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
KD) Arrived on site and accessed fresh food evaporator. Found evaporator thermistor had shorted. Installed new fan with thermistor harness. Tested operation and found unit working properly. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details:
04/15/2020
DISHWASHER KITCHENAID KDTE204ESS4
Arrived on site to diagnose a dishwasher with a door that is not opening and closing properly. Found left side hinge not on hinge pin. Reset door to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78724
Jacob
Job Details:
04/15/2020
WASHER AMANA NTW4516FW3
Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78722
Jacob
Job Details:
04/15/2020
RANGE KITCHENAID KSGG700ESS1
"Arrived onsite for front right burner head not lighting. Tested unit. Was a little slow to light, changed burner head. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Spicewood, TX 78669
Luis
Job Details:
04/15/2020
REFRIGERATOR LG LFXS29626S/01
"Arrived on site for a faulty compressor. Removed defective compressor,installed a new compressor and drier,updated software on control with jig,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Jarrell, TX 76537
Al
Job Details:
04/15/2020
WASHER GE WHDSR109J8WW
"Arrived to inspect GE washer not washing.Removed the front panel and found the motor was simply humming when turned on.The unit was previously worked on by another company who claims they changed the motor and control.There were no signs of any previous repairs to the unit.The unit will need a transmission, capacitor, motor.WH38X10002 Transmission WH20X10063 MotorOffice to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WH12X10462 (CAPACITOR ) and 1 WH20X10063 (MOTOR) and 1 WH38X10002 (TRANSMISSION DISCONTINUED )"
Near Austin, TX 78735
Luis
Job Details:
04/15/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
"Arrived on site for water leaking. Per customer water on floor and ice bin full of water,customer turned water off to unit. Powered on water ran icemaker through a harvest,icemaker dumped ice and filled with water,found no water leaking from icemaker or running through a double fill. Tested water dispenser working,advised customer to watch ice production,and a quick test if problem occurs again."
Near Pflugerville, TX 78660
Paul
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived onsite for a refrigerator that’s not cooling correctly. I found the FC evaporator coil completely frosted up. I found a block of ice in the bottom of the FC. I found the drain tube restricted and not passing water which is causing part of the issue if not all of the issue. I tested the defrost circuit and the unit is working as designed. The coil and FC need to be completely defrosted and all of the ice removed along with the drain cleared. The customer would then need to see if the issue returns.
Near Manchaca, TX 78652
Kevin
Job Details:
04/15/2020
REFRIGERATOR MAYTAG MRT311FFFH
"Arrived on site and inspected refrigerator and found a small amount of frozen condensation inside the fresh food section, took picture. Disassembled freezer and found evaporator looks good, fan is running, drain is clear. Took one picture. There is no frost buildup refrigerator is currently running normally. Job complete"
Near Salado, TX 76571
Jonathan M
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03
Arrived onsite for refrigerator that is freezing items. Inspected unit and work area. Found several jars underneath and in front of the damper control as well as food pushed against the back of the refrigerator wall. Customer advised the water filter area had been leaking and freezing. Found water filter not engaged all the way. Tightened water filter and took temperatures. Found RC at 36°F and freezer section at 6°F. Please do not in service diagnostics and tested thermistors and damper control. Found unit operating as designed. Informed issue may have been due to an airflow issue. Went over user care guide and operations to avoid this issue from returning. Unit is working as designed. Call complete.
Near Leander, TX 78641
Paul
Job Details:
04/15/2020
DRYER MAYTAG MED6630HW1
Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the sensor harness and ran the diagnostics cycle. The unit completed the cycle and all functions are working as designed. Call complete.
Near Austin, TX 78758
Wesley
Job Details:
04/15/2020
WASHER WHIRLPOOL MVWX655DW2
Arrived onsite and found unit control and capacitor and motor had caused failure of spin or agitation capabilities. Replaced motor and control and capacitor. Unit is now operating as designed.
Near Austin, TX 78731
David Z
Job Details:
04/15/2020
RANGE WHIRLPOOL WEG750H0HZ0
"Arrived on site to diagnose range that customer was having control panel issues. Performed diagnostic and checked for errors and asked for additional info. Customer advised me that the time and date occasionally reset and time doesn’t always stay consistent. Contacted tech line who advise the WiFi should be connected to home network, as unit ties to sync up with world clock. Connected customers unit to WiFi so it could sync. Customer also told me that they hear what sounds like a metallic popping or banging sound sometimes. Sound is likely thermal expansion of the side panels. Tested unit at over 400 degrees and verified the ignition to the gas is normal. All is working as designed at this time. Call complete, no gas leaks."
Near Austin, TX 78735
Luis
Job Details:
04/15/2020
ICE MACHINE KITCHENAID KUID308ESS1
Arrived on site for thin ice. Ran diagnostics weak water flow into reservoir with filter removed and installed diagnosed defective water valve. Removed defective water valve installed a new valve ran diagnostics unit passed all test and good water flow; used 1 W10897719 (VALVE) from stock
Near Pflugerville, TX 78660
Andy
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00
Arrived on site to install previously diagnosed harness and thermistor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details:
04/15/2020
WASHER MAYTAG MVW7230HW0
Arrived to inspect washer strike broken.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
David Z
Job Details:
04/15/2020
RANGE WHIRLPOOL WFG710H0AS1
"Arrived on site to diagnose range that the bake and broil element were not working. Performed diagnostic and found power to unit, but regulator not clicking over. Reconnected connectors at regulator and reset GfCI and retested. Unit is now igniting properly and all is working as designed.
Near Leander, TX 78641
Lou
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL KSF26C6XYY04
"arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=30 & RC=46. Removed both Evap covers to find no frost pattern on either evaporator. Also found a large amount of corrosion on the RC evaporator line going into the cabinet. I found that the RC evaporator fan scroll and thermistor are bad and need to be replaced. All fans are functioning at this time. I am ordering the compressor, dryer, access valve, RC evaporator, FC evaporator (if needed), RC fan scroll & thermistor. Also ordering a CNOTE-3 HOUR JOB & OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 CNOTE (3 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10316760 (thermistor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10451893 (fan-scroll) and 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator)"
Near Austin, TX 78731
David Z
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ
"Arrived on site to follow up on refrigerator that was freezing the reservoir again, and unit was running a lot. Called tech line and spoke to Steve, SR7727591631. Temped unit and found RC to be at 24 degrees, and FC at -3.5. Found that the damper seems to be locked / frozen open and constantly pouring cold air into the RC. Replaced damper control and retested. Damper is now closed and no longer stuck open. Advised customer that they will need to defrost / thaw unit to break any built ice and defrost the reservoir by unplugging and emptying unit doors open for 24 hours. Call complete."
Near Buda, TX 78610
Robert
Job Details:
04/15/2020
RANGE WHIRLPOOL WFG505M0BS3
"Arrived on job for complaints of oven not heating. Found the igniter was not working. job complete."
Near Liberty Hill, TX 78642
Cliff
Job Details:
04/15/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
Arrived on site to replace previously ordered parts for refrigerator. Replaced both pads and tested unit. Found all is functioning properly at this time. User interface was not needed at this time and no leaks were found at time of service.
Near Austin, TX 78734
Luis
Job Details:
04/15/2020
REFRIGERATOR GE GTE21GSHDSS
"Arrived on site for door issues. Found if fresh food door is slammed closed freezer door pops open and stays slightly opened,raised from legs of unit,advised tenant to physical close door and not slam fresh food door closed,tested door operation good."
Near Georgetown, TX 78628
Al
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL KDTM354ESS3
Near Seguin, TX 78155
Noah D
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site to inspect fridge for no lights, upon inspection found the freezer light had gone out. Replaced light and retested. No problems found. Job complete"
Near Spicewood, TX 78669
Brandon
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL ET1CHMXKB06
"Arrived on site for customer complaint of unit leaking water into fresh food section. Found unit not draining properly during defrost, I removed clog in defrost line and added preventative wire that drops down into drain line so it won’t freeze over again. Tested good."
Near West, TX 76691
Jonathan M
Job Details:
04/15/2020
DISHWASHER MAYTAG MDB4949SHZ0
Wrapped on site for dishwasher that’s not washing. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E1 (no heat) error code. Ran unit through an auto test and found the dishwasher not spring. Tested resistance through the motor from the control and found it shorted. Replaced pump and motor and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78722
Jacob
Job Details:
04/15/2020
RANGE KITCHENAID KSGG700ESS1
Arrived onsite to replace parts. Replaced parts. Tested unit to 450 degrees. Turned off unit for a couple of minutes. And turned back on. Unit turned back on with no issues. Job complete
Near Lakeway, TX 78734
Brandon
Job Details:
04/15/2020
COOKTOP GE JGP933SEK2SS
"Arrived on site for customer complaint of front right burner not lighting, found burner head and cap not sitting flush together causing poor lighting. Ordering burner head and cap. ; ordrng 1 WB13T10033 (bnr cap rf) and 1 WB16T10041 (head burner)"
Near San Marcos, TX 78666
Robert
Job Details:
04/15/2020
WASHER WHIRLPOOL WFW5620HW0
Arrived on job for complaints of leaks. Found the drawer leaks will need to order parts. ; ordrng 1 W11318755 (DRAWER )
Near Liberty Hill, TX 78642
James
Job Details:
04/15/2020
DRYER MAYTAG MEDB855DC4
(KD)Arrived on site and tested operation found unit making a loud squealing noise. Checked the blower wheel found one of the retainer clips rubbing on wheel Removed clip and tested operation. Found unit working properly. Job complete.
Near Holland, TX 76534
Jonathan M
Job Details:
04/15/2020
DRYER ROPER RED4516FW0
"Arrived on site for dryer that won’t turn off in a time cycle and won’t heat. Inspected unit and work area. Tested voltage at the wall and found 95 V going from L1 to L2. Tested voltage going from L1 to to ground and found 122.5 V. Check voltage going from L2 to ground and found 18.48 V. Tested fuse, element, high limit thermostat and thermal cut off. All tested good. I called Techline and spoke to Kevin SR# 7727590266. He advised I needed 240V going to the timer for the timer to advance, 120 for L1 and 120 from L2. He advised to make no repair and have the customer contact an electrician. Call complete."
Near , TX 78124
Noah D
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site to inspect fridge for no ice production, upon inspection found the ice box fan was not spinning during operation, replaced ice box fan and retested, airflow returned to ice box. Complete"
Near Kyle, TX 78640
Robert
Job Details:
04/15/2020
RANGE WHIRLPOOL WFE515S0EB2
Arrived on job to replace control. After replacement test operation.
Near Leander, TX 78641
Lou
Job Details:
04/15/2020
REFRIGERATOR FRIGIDAIRE FRS3R5ESB4
"arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=26 & RC=46. Removed the evaporator cover and found a block of ice in the upper right corner of the evaporator. I quoted the customer $1,165.18 for service/labor and sealed system parts. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Scott
Job Details:
04/15/2020
OVEN WHIRLPOOL WOS31ES0JS00
"Arrived on site for dead oven . Found thermal fuse blown . Replaced fuse , ran diagnostics and found no error codes . Unit preheated normally. Job complete"
Near Austin, TX 78759
Luis
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05
"Arrived on site for cooling complaint. At time of visit unit off due to core t temperature reached,freezer at 0° fresh food at 38° removed evaporator cover,good frost formation on evaporator. Per customer unit will work fine then in the morning temps high but will cool back down. Replaced main control,if problem continues will need fresh food thermistor W11438736"
Near Seguin, TX 78155
Noah D
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
"Arrived on site to inspect fridge for loud sounds, upon inspection found the evap fan hitting ice. Steamed out ice and checked defrost thermistor, no problems found. Customer stated upper area had freezing issues. Techs have installed upper and lower thermistor and Evaps Ordering control . Office to reschedule; ordrng 1 W10811363 (CONTROL )"
Near Georgetown, TX 78628
Wesley
Job Details:
04/15/2020
MICROWAVE KITCHENAID KMBP100ESS01
Arrived onsite and found that the unit will cool itself off after a long cook in accordance with its design. Explained to customer. Also was advised of door alignment issue causing door error. Corrected alignment. All checks good.
Near Georgetown, TX 78628
Wesley
Job Details:
04/15/2020
OVEN KITCHENAID KOSE500ESS00
"Arrived onsite for uneven baking and not holding temp and found unit oven sensor out of range causing temp issues. Replaced oven sensor and calibrated. All checks good, advised customer on repair."
Near Kempner, TX 76539
Al
Job Details:
04/15/2020
WASHER GE GFW480SPK0RR
"Arrived to inspect washer not drying.Confirmed there was still lots of water inside the unit that wouldn’t drain.There is no debris inside the pump, it is defective Office has parts ordered.Office to reschedule with customer.Needs more work.Unit will require a drain pump to complete the repair.Ordering WH23X10051; ordrng 1 WH23X10051 (DRAIN PUMP )"
Near Liberty Hill, TX 78642
James
Job Details:
04/15/2020
WASHER MAYTAG MVWB855DC3
Arrived on site and tested operation found no error codes. Did hear clicking noise coming from gearcase Upon further inspection found the gearcase leaking oil. Removed gear case and installed new one. Tested operation and found unit working properly. Job complete.
Near Round Rock, TX 78664
David S
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL WDT920SADM0
"Arrived on site to install previous diagnosed part. Gained access to the UI housing, and replaced with new UI. Reassembled unit and ran a test cycle. All operations tested good, no water leaks .
Near Georgetown, TX 78626
Cliff
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00
Arrived on site to diagnose a refrigerator that is not cooling properly. Found main control shorted and not registering defrost sensor properly. Verified sensor and heater are good. Replaced main control and tested unit. Found all parts and components are fully functional. Customer will defrost refrigerator and has signed defrost waiver.
Near Austin, TX 78758
Wesley
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Arrived onsite and installed fridge doors. All checks good.
Near Georgetown, TX 78628
Al
Job Details:
04/15/2020
DRYER MAYTAG MEDB835DW3
Arrived to inspect dryer check lint filter.Ran diagnostics test mode and unit tested as designed.Advised the customer the check lint filter light automatically comes on with powering the unit on.The warning light goes off when filter is removed and replaced.No error codes were found.Unit operates as designed.I called customer and advised her the unit is in excellent condition.No excessive lint buildup observed.Job complete
Near Georgetown, TX 78628
Al
Job Details:
04/15/2020
WASHER MAYTAG MVWB835DW1
Arrived to inspect washer and dryer.Ran diagnostics test mode and washer had no error codes and ran diagnostics test mode without issues.Customer advised she uses AFFRESH as often as unit requires.All aspects of the unit work properlyAll water lines were dry at the time of service.Job complete
Near Leander, TX 78641
Lou
Job Details:
04/15/2020
RANGE WHIRLPOOL WFG320M0BS3
"arrived on site to install previously diagnosed and ordered part. Due to the oven door gasket being torn, I remove and replaced the door gasket and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Burnet, TX 78611
James
Job Details:
04/15/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TD5
Arrived on site and installed new gasket kit. Verified proper seal. Unit tests good. Job complete
Near Harker Heights, TX 76548
Jonathan M
Job Details:
04/15/2020
DRYER WHIRLPOOL WED8000DW4
Arrived on site for dryer that’s making a scraping sound. Inspected unit and work area. Customer advised of the unit would run about 15 to 20 minutes before making a loud rattling sound. Tested unit and a normal cycle was unable to replicate the issue. Took apart front panel and found blower wheel cracked and rubbing against housing. Replaced blower wheel and tested unit unit is working as designed. Call complete.
Near Austin, TX 78733
Leonardo
Job Details:
04/15/2020
MICROWAVE FRIGIDAIRE FGMO3067UD
Arrived on site to test unit for unit not turning on. Test fuse and fuse was good test cavity sensor and that test good found bad control board. Ordering new control board 5304518899 and new filter board 5304512523 office to reschedule ; ordrng 1 5304512523 (FILTER BOARD) and 1 5304518899 (MAIN CONTROL BOARD )
Near Liberty Hill, TX 78642
James
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01
Arrived on site and found unit partially cooling. Installed new drier and evaporator. Vacuumed system to clear and charged with 4.8oz 134a. Also found drain line leaking water. Removed drain and found to be completely clogged. Cleared obstruction and tested operation. Unit tests good. Job complete
Near Austin, TX 78739
Luis
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00
"Arrived on site for water line concern and ice issue. Advised customer visible bend on water line is normal due to line having to curve under cabinet. Found icemaker cut off during mid harvest. Power cycled refrigerator ran diagnostics ran harvest reset icemaker,ran fill test passed unit now working as designed."
Near Copperas Cove, TX 76522
Al
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01
"Arrived to inspect refrigerator not cooling.Confirmed the complaint and checked the compressor.Compressor was running and cool.Checked evaporator and unit had NO frost pattern.All fans work. Completed SS checklist, called CS and unit will need a sealed system repair.; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 (EVAPORATOR ) and 1 WPW10507886 (COMPRESSOR )Office to reschedule with customer Called Whirlpool Tech line and spoke with STEVE SR# 7727593725; ordrng 1 876764 (ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10836706 (EVAPORATOR ) and 1 W10843121 (DRIER UV) and 1 WPW10507886 (COMPRESSOR )"
Near New Braunfels, TX 78132
Robert
Job Details:
04/15/2020
FREEZER WHIRLPOOL WZF56R16DW00
Arrived on job for complaints of warm temperature. Tested and found heater good but sensor not.
Near Bastrop, TX 78602
Scott
Job Details:
04/15/2020
REFRIGERATOR BOSCH B20CS30SNS/01
"Arrived on site ,replaced ice maker . Tested IM ,all checked normal . No water leaks detected at time of service . Job complete ."
Near Liberty Hill, TX 78642
Cliff
Job Details:
04/15/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived on site to diagnose a washing machine that is not filling properly. Tested unit and found no mechanical failures at this time. Advised homeowner on new efficient design and best cycles and options to use for best results. No leaks were found at time of service.
Near Austin, TX 78757
David S
Job Details:
04/15/2020
RANGE KITCHENAID KSGG700ESS1
"Arrived on site to install new bezels and knob. Cleaned the panel surface where the bezels will go. Used the guide mold and installed the new bezels. Installed the new knob. Tested burner operation, all tested good. Job complete."
Near Round Rock, TX 78681
David S
Job Details:
04/15/2020
OVEN WHIRLPOOL WOD77EC0HS01
"Arrived on site to install previous diagnosed parts. Powered unit off and gained access to the control panel. Removed damaged control panel and installed new. Powered unit back on and connected to WiFi. Would not connect to whirlpool app. Found control panel to be one for a microwave oven combo. When I delete the engineering digit I am ordering console part W11428579 to complete the repair. We had one in stock. I installed the new part, found to be correct part. Original was missed boxed. Connected unit to WiFi and whirlpool app. Unit operates as designed."
Near , TX 78619
Brandon
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
"Arrived on site for customer complaint of unit not cooling properly, found fresh food section evaporator covered in thick ice. Ordering fan motor with harness, evap cover, and controls. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11087438 (motor-evap) and 1 W11256332 (EVAP COVER ) and 1 WPW10624574 (cntrl-elec)"
Near New Braunfels, TX 78132
Noah D
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site to inspect fridge for not cooling all parts of fridge, replaced evap fan and thermistor and evap turned on and evaporator began to frost. All functions returned, air flow returned to damper. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site for dishwasher door hinge issues. Tested and inspected unit and found failed door hinge is not loose but that door is rubbing on side of tub when closing. Made adjustments and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Salado, TX 76571
Jonathan M
Job Details:
04/15/2020
REFRIGERATOR LG LMXC23746S/01
Arrived on site for refrigerator that’s not making ice and is not cooling. Inspected unit and work area. Found freezer and refrigerator compartment sitting around 78°F. Removed back cover and found compressor starting at .268 A and winding its way up to 1.2 A. Unit with them completely shut off. Spoke to CS and was advised to order sealed system parts for either a restriction or failed compressor. Ordering parts and office will need to contact customer to reschedule due to out of stock compressor. Customer also advised they would like their UI replaced due to water damage to the front. See photo. Lights on display do not appear to be affected but office will need to contact extended warranty for authorization. Ordering UI in in case we get authorization. ; ordrng 1 6750CL0001D (OVERLOAD PROTECTOR) and 1 ADH73150208 (DRIER ASSEMBLY ) and 1 EBR72955426 (USER INTERFACE ) and 1 JIG (JIG) and 1 TCA38151706 (COMPRESSOR ) and 1 TJ90SF8404 (ACCESS VALVE)
Near Harker Heights, TX 76548
Jonathan M
Job Details:
04/15/2020
DRYER WHIRLPOOL WED8500DC3
Arrived on site for a dryer that’s making a mildew smell. Inspected unit and work area. Ran unit through a normal dry cycle and unit ran as designed and heated. Found mildew smell coming from home vent going up into the wall. Customer advised that the clothes did not smell the same way but that the room will smell that way after a dry cycle. Informed customer they may have water seeping into the dryer vent causing that smell and when it heated it was radiating that smell into the home. Unit is working as designed. Call complete.
Near Austin, TX 78735
Leonardo
Job Details:
04/15/2020
DISHWASHER GE ZBD6880K10SS
Arrived on site to test unit for unit not washing dishes. Test unit by putting some dirty dishes in top rack and bottom rack. Test unit and found unit getting cold water. Turned hot water on at sink and started unit again and dishes getting cleaned. Advised customer unit needs 120-140 degree water to perform correctly. Opened door while unit running and water spraying all the way out plenty on pressure job complete.
Near Austin, TX 78727
Wesley
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03
Arrived onsite and found unit operating with hi pressure causing intermittent water failure. Installed tubing and pressure regulator. All checks good.
Near Georgetown, TX 78633
Lou
Job Details:
04/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"arrived on site to inspect refrigerator leaking water. Upon further inspection, i found the mullion in the door closed position keeping the unit doors from closing and allowing warm air into the RC section. I found a large amount of condensation in the RC section on the waterbox cover, back wall, and ice maker housing. Also found the right corner of the waterbox cover not snapped it. When I removed the waterbox cover, a large amount of water came out. I tested the ice maker fill tube and water dispenser line and they are not leaking. I found that the door switch harness in between the ice maker housing and dual valve was badly corroded and causing the left door switch to not function properly. I attempted to clean the connectors and retested and still did not functioning correctly. Contacted Techline and spoke to Chris and then attempted to video chat in order for him to see the issue, but the chat failed. I emailed pictures to him and he recommende
Near Hutto, TX 78634
David S
Job Details:
04/15/2020
OVEN WHIRLPOOL WOD51EC0HS01
"Arrived on site for oven not turning off. Inspected unit and work area, found fault code F6E0 communication error. We have already been out and replaced the UI before. But unit was not connected to WiFi.i am replacing both the UI and the control. Reassembled the unit and reinstalled into the cabinet. Powered unit back and and tested, unit tested good. Connected to WiFi and whirlpool app"
Near Cedar Park, TX 78613
Paul
Job Details:
04/15/2020
WASHER MAYTAG MVWB765FW3
"Arrived onsite for a washer that had an F5 error that went away but now only works in the normal cycle and no other cycles will start. I entered the diagnostics cycle and F5 would flash then the unit would immediately default to the service test cycle. I was able to get the unit in a UI test and all selections are working as designed. I checked stored fault codes and the unit only had the F5E4. I ran service test 52 and the unit worked as designed. I tried running a regular cycle and the unit will not start in any cycle, it only gives a double beep like the door is not locking. I ran the manual lock test and the unit worked as designed. I checked the lid switch and found it open. The lid lock assembly needs to be replaced. I replaced the lid lock assembly and tested the washer. The unit is working as designed. Call complete."
Near Georgetown, TX 78633
Lou
Job Details:
04/15/2020
WASHER LG WM3470HWA
"arrived on site to install previously diagnosed and ordered parts. Due to the valves failure, I removed and replaced both valves and tested. Unit is operating as designed. When I removed the hoses from the valve, I found debris in the screens and the hoses looked rusty on the insides. The customer advised that the hoses/unit are approximately six years old. I advised the customer that the hoses should be replaced every 5-6 years. Customer wants the hoses replaced also. No water leaks observed during service.; ordrng 1 TJ75SSFFB (HOSES)"
Near Kyle, TX 78640
Robert
Job Details:
04/15/2020
DRYER MAYTAG MEDB835DW4
Arrived on job for complaints of water on floor and vent code. Found the exhaust vent has an extra piece to divert air to flow closer to the thermistor. That part was loose and would pivot causing a vent error reading. Secured part and tested dryer.
Near Leander, TX 78641
Paul
Job Details:
04/15/2020
DISHWASHER KITCHENAID KDTM404ESS1
"Arrived onsite for a dishwasher not draining. I found the dishwasher drained on arrival. I checked stored error codes and found an F6E4, F8E2, & F8E1. I found the drain pump not pumping correctly and slow. The pump needs to be replaced. I replaced the drain pump and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Georgetown, TX 78626
Wesley
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL WDT780SAEM1
Arrived onsite and found failed wash motor. Repaired unit.
Near Pflugerville, TX 78660
David S
Job Details:
04/15/2020
DISHWASHER KITCHENAID KDTE204GPS0
"Arrived on site for dishwasher tracks broken. Inspected unit and work area, found the right side had broken and fallen. I replaced both left and right tracks. Tested the unit, unit operated as designed no water leaks. the tracks will be covered for parts and labor because of the serv pointer W11296667.
Near Leander, TX 78641
Lou
Job Details:
04/15/2020
REFRIGERATOR LG LFXS30726S/00
"arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps and found the FC=76 & RC=63 degrees. I found all fans were operating and compressor was on and felt room temp. All lines coming out and going in to compressor were room temp. Checked evaporators and found no frost patterns. I am ordering a sealed system consisting of the compressor, both evaporators, dryer, access valve, jig, main control, CNOTE-2 HR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 4J00977P (ACCESS TUBE) and 1 ADH73150210 (DRYER) and 1 ADL73341415 (EVAPORATOR RC) and 1 ADL73981017 (EVAPORATOR FREEZER) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 CNOTE (2 HOUR JOB) and 1 EBR78940615 (CONTROL) and 1 JIG (JIG) and 1 TCA38091801 (UNIVERSAL COMPRESSOR) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near San Marcos, TX 78666
Robert
Job Details:
04/15/2020
DRYER WHIRLPOOL WED4800BQ0
Arrived on job for complaints of turning off after 5 minutes. Found the motor shutting off getting too hot.
Near Pflugerville, TX 78660
David S
Job Details:
04/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7
"Arrive on site to install previous diagnosed parts. Gained access to the fill valve and replaced new. Ran unit through a test cycle. Found the fill hose leaking from the fill valve. Inspected hose and clamp, found clamp not holding the hose tight enough. I am ordering a fill house W10878507, 2 clamps WP596669, and bringing another fill valve w11175771 just in case. ; ordrng 1 W10878507 (FILL HOSE) and 1 W11175771 (FILL VALVE) and 2 WP596669 (CLAMPS)s"