Near Round Rock, TX 78665
Tyler B.
Job Details: 11/08/2018
DISHWASHER KITCHENAID KDTM354DSS4 "Rrided on site for arms not spinning . R&R pump and motor, tested good and no leaks on site"
Near , TX 78653
Wesley
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW4855HW0 Arrived on site and found unit cold water turned off causing long fill. Restored flow. Calibrated. Unit now operating as designed. advised customer on repair.
Near Austin, TX 78723
Wesley
Job Details: 11/08/2018
REFRIGERATOR JENN-AIR JFFCC72EFS Arrived on site and found unit icebin frozen in place. Removed icebin and cleared ice. Advised customer to maintain by removing twice a month and dumbing ice and air drying. All checks good. Unit is operating as designed.
Near Burnet, TX 78611
Thomas L.
Job Details: 11/08/2018
COOKTOP HOTPOINT RB787B H5BB Arrived on site or heat lights on at right front burner not working. Replaced right front burner switch now all operations are correct.
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
MICROWAVE GE JVM1750DM1BB "arrived on site to inspect microwave turning on by itself and showing error code F3. Upon further inspection, I found the unit unplugged so I plugged it back in to test. The control displayed press start with 1:00. When I pressed start, nothing happened. I pressed all keys on the UI and nothing happened. I opened the door and the display showed Pause, so when I closed it it showed Press Start. I pressed start and error code F3 appeared. Using my multimeter, I verified ohms to the fuse, and thermostats. While I had the control panel down, I pulled the ribbon from its connection and then reconnected it. I tested the unit and it began to operate as designed. I placed a cup of cold water into the cabinet and tested on a 30 second heat and it operated as designed. Afterwards, the control panel began to do odd things. I unplugged the unit for safety purposes. I am ordering a control panel and scheduled return service for 11/13/18. ; ordrng 1 WB07X11035 (contol pane
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site four unit freezing in the fresh food section. Found the fresh food section had frozen products throughout . Found that the fresh food temperature was 30° and the unit was still trying to cool the fresh foods. Removed and replaced control board that was not regulating the fresh food section properly. All water connections were dry.
Near Austin, TX 78749
Luis
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for noise issue. Heard some noise coming from condenser coil and behind unit. Removed excess tape on back of outside liner,adjusted front legs to prevent condenser coil from vibrating shut off icemaker due to refrigerator not connected to water source."
Near Dripping Springs, TX 78620
Luis
Job Details: 11/08/2018
WINE COOLER WHIRLPOOL WUW35X24DS Arrived on site for leak in system per tech support replaced evaporator and installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Parts covered by manufacture sealed system warranty customer responsible for labor.
Near Kempner, TX 76539
Al
Job Details: 11/08/2018
WASHER MAYTAG MHWE500VW00 Arrived to inspect (F35 ERROR CODE - WATER DOES ENTER THEN THE ERROR CODE AND WILL NOT ADVANCE FRO THERE) ran unit through diagnostic mode and F35 displayed. Unit switch that was ordered was not the correct part for the issue. Office to order switch and ccu. Also instructed the customer not to use PODS in the machine. SUDS error also displayed and would not let the customer to advance. Pressure switch is needed but needs to be inspected before assigning call to customer.See SD QUICK PIC INFORMATION ; ordrng 1 W10175764 (CCU ) and 1 WPW10249845 (SWITCH )
Near Austin, TX 78701
Robert
Job Details: 11/08/2018
OVEN FRIGIDAIRE FGF337AWH Arrived on job for complaints of igniter issue. Check outlet and all 5 igniters all in good working order. No gas leaks detected at time of service. Job complete collected service fee
Near Austin, TX 78705
Robert
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on job for complaints of not washing. Found 120v to wash motor no operation. Replaced motor sump. After replacement of sump test operation. No leaks detected at time of service.
Near Austin, TX 78741
Robert
Job Details: 11/08/2018
WASHER WHIRLPOOL WET4024HW0 Arrived on job for complaints of noise. Ran diagnostics and no codes. Adjust front feet to give better level so tub is balanced better. No leaks detected.
Near Waco, TX 76710
Arthur B.
Job Details: 11/08/2018
RANGE KITCHENAID KDRS467VSS04 "Arrived onsite for customer complaint of control panel beeping and hot to touch when done baking. Tested unit and found blower fan in rear not coming on. Tested in diagnostics as well and could not get blower assembly to come on. Also confirmed UI beeping when not in use. Unit will need new control panel,UI and blower fan assembly to complete repair. OF to R/S once authorization is given from AHS. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10116104 (swtch-memb) and 1 WPW10245511 (blower) and 1 WPW10298119 (cntrl-elec)"
Near Waco, TX 76701
Arthur B.
Job Details: 11/08/2018
RANGE JENN-AIR JGRP536WP02 Arrived onsite to install new control control to range from prior tech’s diagnosis. Powered down unit and removed front range panel. Found unit touch panel is faulty and would need replaced. Found touch pad glass assembly is and EXPART. Both parts are covered under 60 month part warranty. OF to R/S. Reassembled and powered unit back on.; ordrng 1 WPW10145531 (cntrl-elec pwr supply) and 1 WPW10464535 (cntrl-elec keypad assy)
Near Round Rock, TX 78665
Steve C.
Job Details: 11/08/2018
REFRIGERATOR GE GSS25WGTMBB Arrived on site for the unit is not making ice. Tested the unit and found the water is turned off. Customer advise unit will over flow with ice even in the off position. Found the unit will need a new ice maker.; ordrng 1 WR30X10093 (icemaker asm)
Near Kyle, TX 78640
Robert
Job Details: 11/08/2018
DRYER MAYTAG MDE2706AYW Arrived on job to replace belt and bracket. After replacement of parts test operation. Noise and heating normally.
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
RANGE WHIRLPOOL SF315PEPT3 "arrived on site to inspect range oven not igniting. Upon further inspection, I turned the unit on at Bake 350 degrees and pulled the bottom drawer to expose the oven Ignitor. I found that the Ignitor did not come on. I removed and replaced the Ignitor and tested again and the unit operated as designed. I tested the cooktop burners and found that the front right burner would not ignite. The customer advised that they had just cleaned the cooktop. I tested the unit several times and finally the unit operated as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
Steve C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for the unit is not making enough ice. Tested the ice maker and has no error codes. Called Whirlpool Sr#7723372838 Kathy and went through all the test and temperatures. Whirlpool advise to replace the optics on the unit. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 W10870822 (cntrl-elec EMITTER ) and 1 W10898445 (cntrl-elec RECEIVER )
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2018
DRYER WHIRLPOOL WED4616FW0 "Arrived on site and replaced scented front panel dryer is now correct, job complete"
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL ED5PHEXMT00 "Arrived on site and replaced defrost control or diagnosed on previous visit after replacement compressor has started and all fans are running. Refrigerator will take 24 hours to reach temperature, no water leaks from connections at time of service, job complete."
Near Lampasas, TX 76550
Al
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived to inspect a dishwasher not washing. Confirmed the dishwasher issue, R/R the pump and motor. . Tested unit and unit tested as designed. No leaks observed."
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/08/2018
RANGE UNKNOWN GW399LXUS04 "Arrived on site for no heat found igniter failed. R&R igniter and tested good, no gas leaks on site . Igniter
Near Austin, TX 78717
Lou
Job Details: 11/08/2018
DISHWASHER KITCHENAID KDTE104ESS1 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the dispenser ad tested. The unit operated as designed with no error codes. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Tyler B.
Job Details: 11/08/2018
DRYER HOTPOINT HTX21EASKWW Arrived on site for knob replacement R&R knob and tested good.
Near , TX 78628
Tyler B.
Job Details: 11/08/2018
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site for fan not working, found button had no spring, R&R control buttons and tested good."
Near Georgetown, TX 78626
Tyler B.
Job Details: 11/08/2018
DRYER LG 110KWWZBX945 "Arrived on site for install of pre diag parts. R&R hi limit, and control and tested good. Previous tech advised he was covering labor? Spoke with Susan"
Near Killeen, TX 76549
Al
Job Details: 11/08/2018
MICROWAVE GE JNM3151DF1BB Arrived on site for (TURN ON MAKES NOISE WILL NOT HEAT UP FOOD - TURN TABLE DOES STILL WORK). Unit was tested with water/coffee cup. Unit did not heat the water. I removed the microwave and replaced the magnetron and diode. Unit was tested but did not solve the issue of NO HEAT.
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Add on arrived on site for items freezing on top shelf . Ran diagnostics and found diffuser making a lot of noise and sticking periodically. ordrng 1 W11164593 (DIFFUSER )"
Near Salado, TX 76571
Al
Job Details: 11/08/2018
DRYER WHIRLPOOL WED9600TA1 "Arrived to inspect NO Heat. Tested unit and verified no heat. Did a continuity test. R/R Element, cutoff and fuse. Tested unit, which tested as designed with heat. No lint observed during service. Job complete."
Near Holland, TX 76534
Al
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived to install previous ordered parts. Both the fan scroll and thermistor was installed. After installing unit, it tested as designed to. No water leaks."
Near Waco, TX 76706
Arthur B.
Job Details: 11/08/2018
COOKTOP GE JB755SJSS "Arrived onsite for dealer complaint of freestanding standing range control panel is damaged. Found upper control panel is dented in and side supports bent. Also found control knobs missing. Unit will need new side supports,control panel and knobs to complete repair. Advised GE does not cover cosmetic damage. Added photos of the damage to SD quik pic. No further repairs performed."
Near Waco, TX 76705
Arthur B.
Job Details: 11/08/2018
OVEN JENN-AIR JJW2827DB02 Arrived onsite for customer complaint of double wall oven interior light comes on without any responses. Found unit falls under SP W11251040. Found UI software is on 9.00.00. Unit will need new control panel to update software. Removed and replaced control panel. Powered up unit and verified new software version. Version is now 14.00.00. No other issues found.
Near Temple, TX 76504
Arthur B.
Job Details: 11/08/2018
REFRIGERATOR HOTPOINT HSS25GFTABB "Arrived onsite to install new door handle and cams to SxS refrigerator door from prior tech’s rediagnosis. Installed new door handle,tails,and upper and lower cams to RH RC door. Reassembled. Door now closes well to cabinet. No other issues found. All water connections were dry at time of service."
Near Temple, TX 76502
Arthur B.
Job Details: 11/08/2018
WASHER ROPER RTW4516FW2 Arrived onsite for customer complaint of top load washer not starting cycle. Tested unit in diagnostics and found lid latch not engaging. Removed and replace latch. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Steve C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for the unit is not making ice. Tested the unit ice maker from t and h and no water will fill. Removed the back panel and removed the valve. Found the harness to the valve is not secured. Secured the connection and assembled the unit. Unit works properly and all water connections were dry at the time of service.
Near Georgetown, TX 78626
Lou
Job Details: 11/08/2018
RANGE WHIRLPOOL WFE540H0ES2 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the cooktop and drawer panel. Tested the unit and it operated as designed. While wiping the drawer panel down, I noticed that the oven door front panel was damaged in the bottom right corner. I am ordering the outer door panel and nameplate and scheduled return service for 11/13/18. ; ordrng 1 WPW10289144 (glass-door) and 1 WPW10481433 (nameplate)"
Near Georgetown, TX 78626
Steve C.
Job Details: 11/08/2018
WASHER MAYTAG MVWX655DW1 Arrive on site for the unit is not starting. Found the unit is unplugged and a customer advised the unit will make a noise. Tested the unit and found the drain pump Is resetting the control. The drain pump stopped and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIS15NRXB1 gate code #7908. Arrived on site to replace water level sensor and evaporator thermistor. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site , installed roller. No water leaks detected at time of service . Job complete .See sticky note , quick pic ."
Near Austin, TX 78746
Kevin
Job Details: 11/08/2018
DISHWASHER KITCHENAID KDTE204EPA4 "Arrived on site and found dishwasher door will not stay open, retail installer did not attach door panel. After correcting panel re-installed dishwasher into location. It is now able to open and close properly, no water leaks from connections at time of service, job complete;"
Near Austin, TX 78726
Lou
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIA18PNLS11 Inspected switch and found that the overlay was not included with switch. I am ordering an overlay and a CNOTE-INSPECT PART UPON ARRIVAL and will return with the switch and valve.; ordrng 1 CNOTE (INSPECT PART) and 1 WP2313693 (overlay)
Near Temple, TX 76502
Arthur B.
Job Details: 11/08/2018
WASHER GE WCSR4170G2WW "Arrived onsite to install new suspension rods to top,load washer from prior tech’s diagnosis. Removed top and front panel. Removed the 2 green suspension rods and installed new suspension rods. Tested unit. Found metal motor bracket was bent in causing pulley to rub on base of washer. Adjusted motor bracket and retested. Unit now fills,agitates,drain and spins with no issues or noises. On,y use d 2 suspension rods since this unit use 2 different suspension. Suspension that was ordered is for front only. All water connections were dry at time of service."
Near Georgetown, TX 78626
Steve C.
Job Details: 11/08/2018
REFRIGERATOR FRIGIDAIRE FFTR1821QB7A Arrived on site for the unit is not cooling properly. Tested the unit and found the fan motor iced up due to the ice maker clogged. Defrosted the ice and tested the unit. Unit is working properly. All water connections were dry at the time of service.
Near Taylor, TX 76574
Wesley
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site and found bad filter installed causing no water symptom. Replaced filter and charged for filter. Tested and found circulation pump burned out. Replaced pump. Now unit is operating as designed. All checks good.
Near Austin, TX 78703
Luis
Job Details: 11/08/2018
ICE MACHINE WHIRLPOOL KUIS15NRTW2 "Arrived on site for no ice. Ran diagnostics found external drain pump resetting after drain process diagnosed failed external drain,unit passed all other test. Installed new external drain pump,ran water through drain checked all connections no leaks,pump draining correctly. Ran unit through a normal ice cycle unit working as designed. Drain pump
Near Austin, TX 78750
Paul
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL DU1145XTPBA "Arrived onsite for the dishwasher with the clean light staying on all the time and the unit won’t start. I found the clean light flashing 7 times, pausing, and flashing 7 times again repeating the process indicating a heating issue. I found the heater shorted out. I quoted the customer HEATER. RS for Tue 11/13. Customer paid DW100 LABOR + tax.; ordrng 1 W10518394 (HEATER)"
Near Kyle, TX 78640
Brandon
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site to replace parts ordered by previous tech, I replaced water lines and connectors, unit tested good."
Near Buda, TX 78610
Brandon
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for customer complaint of unit not washing properly. Found multiple issues, found washplate and gearcase were stripped and basket hub was damaged, quoted customer for gearcase, washplate, and hub, they are going to buy a new washer. Collected service fee on cc"
Near Austin, TX 78745
Brandon
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL ADB1400AGS0 "Arrived on site for to replace damaged panel, I replaced panel."
Near Austin, TX 78745
Brandon
Job Details: 11/08/2018
MICROWAVE MAYTAG MMV1174FZ0 "Arrived on site for customer complaint of unit sparking internally, I heated water to a boil, heated meat and vegetables, could not duplicate customer complaint. Tested good."
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/08/2018
REFRIGERATOR JENN-AIR JFC2089BEP01 "JFC2089BEP01 Arrived to inspect noise. I found the unit rattled and it was a sound consistent with compressor vibration. I found the lower unit pan making slight contact and vibrating against the floor. The leveling legs were not set and I leveled and squared the chassis, stopping the vibration noise. I corrected an outward tilt of the fc door and lubricated the slides. Operational test good, no leaks observed during service."
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "WRS571CIDM01 Arrived to inspect cooling issue. During placement of my thermocouple I discovered the back panel of the FC coated in frost, denoting a frost filled evaporator. FC temp was 10 and RC 44. I found no cause for the ice and it did occur when the customer was away for several weeks. I advised the customer on defrosting the unit at their earliest convenience and discussed the use of towels to catch any water that may overflow the condensate pan. I verified all other functions present, including a properly working defrost system. No leaks observed during service."
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and attempted to replace bracket and found that plastic clip that holds drawer slides in place is broken, Bonnie to bring back a Nother brackets and have the other one on hand as well to ensure a repair on the next visit; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket)"
Near Holland, TX 76534
Al
Job Details: 11/08/2018
REFRIGERATOR/TOP GE GDE25ESKSS Arrived to inspect (DOOR / HANDLE ISSUES~REFRIGERATOR DOOR DOES NOT CLOSE OR SEAL PROPERLY PURCHASED 8 29 2018) discovered door was installed improperly. This was causing door RF door not to shut properly. All screws were loose and had to be tightened. Customer lost food because of the door not closing properly. Door was adjusted and screws were tightened. All water lines were dry. JOB COMPLETE
Near Austin, TX 78739
Brandon
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSCS23FTSS02 "Arrived on site for customer complaint of compressor turning on and off, found unit was not plugged in all the way . I plugged unit in, tested fans and compressor, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/08/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of dryer not working, found thermal fuse to be bad, I replaced fuse unit tested good, instructed customer to check vent"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Checked for no cooling issues. Found temperature a refrigerator at 57° and zero in the freezer. Found evaporator frosted over completely I will need evaporator harness to repair unit. Re-scheduled for 11/12/18; ordrng 1 W11087438 (EVAP MOTOR HARNESS )
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Checked for no cooling issues. Found temperature a refrigerator at 57° and zero in the freezer. Found evaporator frosted over completely I will need evaporator harness to repair unit. Re-scheduled for 11/12/18; ordrng 1 W11087438 (EVAP MOTOR HARNESS )
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Checked for no cooling issues. Found temperature a refrigerator at 57° and zero in the freezer. Found evaporator frosted over completely I will need evaporator harness to repair unit. Re-scheduled for 11/12/18; ordrng 1 W11087438 (EVAP MOTOR HARNESS )
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/08/2018
WASHER UNKNOWN AWN432SP113TW04 "speed queen washer, arrived on site I am found out water is not entering, confirmed water pressure is good it source. Coldwater is operating properly that went hot water as requested thousand noise can be heard but there is no water entering the shame. Spoke with CS will need to bring back water valve and have temperature switch on hand if needed. Quoted customer for repair. ; ordrng 1 201304P (WATER VALVES) and 1 35115 (switch,temp.)"
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site to refrigerator freezing in drawer. Upon further inspection, the customer advised that she is having food freeze inside the deli drawer and on the shelf above the deli drawer. Using my multimeter, I placed my thermal lead inside the deli drawer and checked temp. My reading was 37 degrees. Using the same method I checked the rc section ad the fc section. My readings were 35 degrees in the rc and 8 degrees in the fc. I placed the unit in diagnostics and tested mode 3 and checked the damper and found that the damper door does not close. I removed and replaced the damper and tested again and it is operating as designed. I advised the customer of my findings and provided some use and care tips to help prevent the food freezing. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
REFRIGERATOR MAYTAG MSD2650KEU Arrived on site.Check for no cool issues. Found leak on discharge line going to condenser. Will need condenser line and compressor to repair unit. Will need autho and allow 2hrs for repair. Office to reschedule; ordrng 1 67004700 (tube- disc) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
REFRIGERATOR MAYTAG MSD2650KEU Arrived on site.Check for no cool issues. Found leak on discharge line going to condenser. Will need condenser line and compressor to repair unit. Will need autho and allow 2hrs for repair. Office to reschedule; ordrng 1 67004700 (tube- disc) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
REFRIGERATOR MAYTAG MSD2650KEU Arrived on site.Check for no cool issues. Found leak on discharge line going to condenser. Will need condenser line and compressor to repair unit. Will need autho and allow 2hrs for repair. Office to reschedule; ordrng 1 67004700 (tube- disc) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES )
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
RANGE WHIRLPOOL WFG505M0BS2 "arrived on site to inspect range heat too hot and making microwave handle hot. Upon further inspection, the customer advised test when she cooks on the cooktop, the microwave handle gets extremely hot and that she has burned her fingers. I pulled the microwave model number on Service Matters and checked the specifics on installation and found that the unit should be 30 inches from the top of the microwave to the top of the cooktop and 66 inches from the top of the MW to the floor. My measurements were 36 1/2 inches from the top of the MW to the top of the cooktop and 72 inches from the top of the MW to the floor. It’s well within the specifics. The size of the microwave is 16 1/4 inches in height and 29 7/8 inches in length which is the demensions as designed. Using my tape measure, I place the end on the cooktop and advanced it up the front of the microwave to show that the front burners are well in front of the microwave and even with the venthood fan on
Near Austin, TX 78717
Lou
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW7000DW0 "arrived on site to inspect washer with a water fill issue. Upon further inspection, I placed the unit in diagnostics and it showed error code F0E3. I cleared the code and continued with testing. The unit operated as designed. I placed the unit in manual test mode and tested the water valves and found that the cold water valve was slow to dispense and would continue to run even after the valve was shut off. I tested the hot water valve and it too was slow to start, but in the end after the valve was turned off, the water continued flowing. I removed and replaced the water inlet valve ad tested and the unit operated as designed with no error codes in the end. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2018
COOKTOP WHIRLPOOL GLS3064RS01 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the spark modules for the back two burners left and right side. I tested the unit and all four burners operated as designed. No gas leaks detected during service, job completed."
Near Buda, TX 78610
Leonardo
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site to test unit for not washing. Found bad motor was send wrong motor ordering new sump and motor W11025157. Dona will put this call as first call of the day tomorrow. ; ordrng 1 W11025157 (SUMP AND MOTOR )
Near Austin, TX 78748
Leonardo
Job Details: 11/08/2018
COOKTOP JENN-AIR JED8430ADB Arrived on site to replace switch and sleeve. Found switch to cross over but not correct cross over. Took pictures of parts. Will need different fan switch ; saved tckt
Near Austin, TX 78759
Paul
Job Details: 11/08/2018
COOKTOP JENN-AIR JED8430ADB Arrived onsite for the cooktop to finish troubleshooting and replace the needed diagnosed defective parts. I found the RF infinite switch shorted out between L1 and L2 in the switch internally. I replaced the switch and tested all 4 burners and the unit is working as designed. I charged the customer the remaining SWITCH. Call complete.
Near Austin, TX 78735
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL LSL9345EQ0 "Arrived on site and and set unit onto Spincycle and it is making a very loud noise and basket is not moving, spoke with GC and noise can only be brake and drive tube, gearcase has already been replaced. No water leaks from connections at time of service.; ordrng 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)"
Near Austin, TX 78759
Paul
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived onsite for the dishwasher not drying the dishes. I ran diagnostics and checked stored error codes. There were no stored codes and the unit completed the cycle and worked as designed drawing 8.4 amps with the heater energized in the wash cycle and at the start of the dry cycle. This unit is not manufactured with a automatic rinse aid dispenser. I went over detergent use with the customer. I went over cleaning the filters with the customer. There were no water leaks present at the time of service. Call complete. I called techline and spoke with Steve SR# 7723383691. Steve advised pods with rinse aid in them.
Near Austin, TX 78750
Paul
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for the refrigerator with a no ice condition and both sections not cooling properly. Ms stated both compartments had been cooling properly since I was here last but not much ice has been made. I found the ice bin completely full and showed ms. I checked the RC temp and it was at 37.7 degrees and the coil was clear. The FC temp was at -1.1 degrees. The ice maker had no error codes. I ran the harvest cycle and it dumped the ice. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78750
Paul
Job Details: 11/08/2018
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer making grinding and rubbing noises. Ms stated that she found out that the washer sounds normal but was concerned about green rubber type particles that had been coming out of the washer and into the clothes. I took photos of the green particles. I checked the tub and under the wash plate and it was clean. Ms stated that Customer Care told her that it was probably a releasing agent use on the mold when the tubs are made that probably wasn’t removed properly. I checked the unit for stored fault codes and there were none. I ran the auto diagnostics cycle and the unit sounds and works as designed. I called techline and spoke with David SR# 7723385763. David said he had never heard of this but documented my findings. Call complete.
Near Austin, TX 78757
Paul
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite for the icemaker that the needs cleaning light remains on after a cleaning cycle was run and in a regular cycle the reservoir fills and it starts circulating then drains out. I found the WLS defective causing the cleaning cycle to get interrupted, the control defaulting to a 3 minute fill time, and causing the reservoir to drain in a regular cycle just like it’s stated in TSP# 10747218 I quoted the customer SENSOR . I replaced the sensor and tested the unit. The units water fill cycle cycled off on the sensor like it should. I set the unit in a cleaning cycle and explained to mr that the needs cleaning light should go out now and if not to give us a call because the control would need to be replaced. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78758
Paul
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived onsite for the dishwasher with the door not closing correctly. Ms stated that the door really isn’t the issue but the machine leaks water. I found evidence of a field rat where it chewed up the sound barrier, the drain pump, and ate thru the sump. The sump and motor along with the drain pump will need to be replaced. From what I could see, all the hoses and the wire harness are good. I quoted the customer PUMP&MOTOR+ PUMP-DRAIN . Customer is going to replace the machine. Call complete."
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on job for complaints of temperature too hi. Ran calibration to adjust temperature. No gas leaks detected. Job complete
Near Austin, TX 78723
Joseph C.
Job Details: 11/08/2018
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for “dead unit” complaint. Inspected unit and could not get control to respond. Rear led was lit. Acquired approval from insurer, to change board. Removed and replaced board. Powered up unit and sparks came from behind control knob. Found no burned areas and all plugs making good contact. Ordering new control. No leaks detected, at time of service. Return for repairs on 11/13.; ordrng 1 W11188527 (W11188527)"
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2018
WASHER GE GTW680BSJ0WS Arrived on job for complaints of not spinning. Ran diagnostics and got code #8 pressure sensor #16 slow drain #18 drain pump failed. Check pressure hose and cut tip to reseat to control also check for blockage. Run test #10 test sensor sensor test good. Run test#14 spin test good. No leaks detected.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
COOKTOP JENN-AIR JGCP536WP01 Arrived on site to replace the harness for the right front burner. Found the new part is incorrect and verified with Tommy. Will need to order the ignition harness and tech to verify part before scheduling customer.; ordrng 1 CNOTE (TECH2VERIFY) and 1 W10363277 (harns-wire)
Near Austin, TX 78745
Kevin
Job Details: 11/08/2018
WASHER MAYTAG MVWB725BW0 "Arrived on site and set washer into diagnostic cycle and found no saved error codes. Ran spin cycle and could detect the beginning of a bearing failure. Quoted customer for repair, bearing kit. customer will not be continuing with repair at this time, collected service fee."
Near Kyle, TX 78640
Leonardo
Job Details: 11/08/2018
COOKTOP GE JB968SOK1SS Arrived on site to replaced board. Replaced board test unit and broiler burned out. Replaced broiler element test unit and unit test good job complete
Near Austin, TX 78738
Cliff
Job Details: 11/08/2018
RANGE KITCHENAID KDRU783VSS03 Arrived on site to diagnose an oven that is throwing error codes and not operating. Tested unit and found communication error due to failed 30 inch oven appliances manager control. Replaced control and found oven now functional but oven light still not operating due to defective control. Re-ordering control and return date set for 11/13/18. Parts are covered by manufacturer five year parts warranty and only labor charges due from homeowner.Svc/Lbr; ordrng 1 W10876298 (cntrl-elec)
Near Bee Cave, TX 78738
Cliff
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found fresh food evaporator completely encased in ice due to a miscommunication with the controls and defrost sensor’s. Orion control, main control, and evaporator cover will need to be replaced to complete the frosting issue. Also noted odd behavior from UI during diagnostic test. User interface will need to be replaced as well to complete repair. Return date is set for 11/13/18. Advised homeowner to defrost unit at least 48 hours prior to service and had defrost waiver signed.; ordrng 1 W11039890 (cntrl-elec) and 1 W11167902 (COVER) and 1 W11169516 (CONTROL)"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Check for turntable issues. Found turntable and lightbulb not working. Verify no voltage going to light and turn table. Tested all switches all checked OK. Will need main board to repair unit.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Check for turntable issues. Found turntable and lightbulb not working. Verify no voltage going to light and turn table. Tested all switches all checked OK. Will need main board to repair unit.
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site. Check for turntable issues. Found turntable and lightbulb not working. Verify no voltage going to light and turn table. Tested all switches all checked OK. Will need main board to repair unit.
Near Mountain City, TX 78610
Leonardo
Job Details: 11/08/2018
RANGE MAYTAG MER8775AS0 Arrived on site to test unit for no baking. Test unit and found broken bake element replaced bake element . Test unit by heating to 350 and unit test good job complete
Near Austin, TX 78749
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site and found customer has a video of wash her during the agitation cycle making a clicking noise. The snow is is intermittent and was not duplicated when a load was started during the service call, the agitation cycle sounds normal. Spoke with tech line and they recommended replacing the slider and clutch SR7723385239 no water leaks from connections at time of service.; ordrng 1 W10447975 (slider) and 1 W10817398 (clutch)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW8900BC0 Arrived on site for noise the operation. Found drain pump is noisy. Will do the washer repair on the return visit for the dryer as a customer needs to leave.; schdld next appmnt for 11/12 MON 8-12
Near Austin, TX 78748
Leonardo
Job Details: 11/08/2018
OVEN KITCHENAID KSEG700ESS2 Arrived on site to replace panel and fan. Replaced both parts test unit and unit test good job complete
Near Austin, TX 78733
Kevin
Job Details: 11/08/2018
DRYER WHIRLPOOL MED3500FW1 "arrived on site and found dryer is making a vibration noise while it is running added sound pads underneath motor mount and between fan shroud and cabinet bottom. Documented call with tech line SR7723383496 If this does not correct issue order, order ground, fan blade, and fan shroud will be needed. No lint found in dryer at time of service"
Near Austin, TX 78748
Leonardo
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF330PAHW0 Arrived on site to test unit for unit coming forward when door opens. Found unit had come off the brackets. Secured unit to brackets and cabinet unit not coming forward any more. Job complete
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2018
MICROWAVE GE JE1540GV02 Arrived on site to to replaced all parts. Replaced diode and magnetron and capacitor and all 3 switches parts test unit and unit heating correctly job complete.
Near Temple, TX 76502
Al
Job Details: 11/08/2018
WASHER WHIRLPOOL Wtw8000BW0 "Arrived to inspect (NOT SPINNING OR RINSING) issue. Washer was put in diagnostic mode and displayed OL code. During test tub rubbed, made noise and will need a bearing job. Office to order (W10435302) & (W10447783). No leaks observed at the conclusion of service test mode. Zip tie applied to drain hoseCNOTE- PLEASE ALLOW 2 hr window and bearing kit for tech to complete service.; ordrng 1 CNOTE (PROVIDE 2 HOURS WINDOW AND KIT) and 1 W10435302 (BEARING ASSEMBLY) and 1 W10447783 (BEARING KIT/ TOOL)"
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2018
OVEN WHIRLPOOL RBS307PVB03 "Arrived on site to test unit for turning off. Test unit and unit test good at this time. Test board and fuse and power coming in. Unit working as designed, advised customer to check electrical by getting an electrician to check junction and breaker"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
DRYER WHIRLPOOL WED8900BC Arrived on site to Test unit for filter issue. Found that the filter does not fit into the housing properly because the housing is bowed. Will order a new filter housing.; ordrng 1 W11117302 (grill-out) and 1 W11129408 (housng-out)
Near Austin, TX 78759
Paul
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KBRA20ERSS "Arrived onsite for the refrigerator to replace the previous diagnosed defective parts. I replaced the control, RC thermistor, and the dampener control. I tested the unit and it is working as designed. Call complete."
Near Austin, TX 78751
Joseph C.
Job Details: 11/08/2018
OVEN MAYTAG MGR6600FZ0 "Arrived on site for “broken inner door glass” complaint. Inspected unit and found back door glass shattered. Vacuumed shards from unit and installed new door glass. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78735
Luis
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSCS23FTMS02 Arrived on site for no cool. Powered unit on found control shutting itself off diagnosed failed main control unit will need updated control kit. Return date set for sat 11/10; ordrng 1 CNOTE (LM ONLY) and 1 W10823803 (CONTROL )