Near Austin, TX 78748
Leonardo
Job Details: 01/15/2020
RANGE WHIRLPOOL SF114PXSB1 "Arrived on site to test oven not heating, upon inspection we found the glow ignitor was not reaching full ignition amps to light gaS, replaced ignitor,s Tested unit no leaks at this time job complete."
Near Sun City, TX 78628
Jonathan S
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRFF305ESS03 Arrived on site for refrigerator doors off level and freezer door damaged. Removed damaged door and installed new. Tested door operation. Pulled unit and added shim to back right corner. Leveled doors and put level on top of RC doors and found unit about 8th of inch out. Put level on floor and found even with refrigerator. All else test good. No water leaks detected during service .
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site for unit with water freezing in freezer. Found water from ice maker down, also found drain backed up. Removed and replaced the ice maker and now filling as designed. Found drain fitting was installed wrong. Spoke to tech support and part is replaceable. Will need to return with grommet and 2 hr window ; ordrng 1 CNOTE (2HR WINDOW ) and 1 WP2304888 (fitting)"
Near Austin, TX 78732
Paul
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for the refrigerator with the ice maker shut off arm not going down. I found the ice bucket full. I tested the ice maker and found the unit working as designed. I explained to the customer how the bale arm works. Call complete.
Near Buda, TX 78610
Kevin
Job Details: 01/15/2020
DRYER WHIRLPOOL WED8000DW3 "Arrived on site and found drum finish is peeling, replaced it and dryer is now correct. No lint found in dryer at time of service, job complete"
Near Austin, TX 78704
Wesley
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived onnsite and found unit operating once control had been replaced.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR LG LMXC23746S/00 "Arrived on site for unit with low cooling in fc. Found some items froze so,e not. No ice. Found only one fan working.; ordrng 1 AEB72913935"
Near Austin, TX 78704
Luis
Job Details: 01/15/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for no leds on upper portion in fresh food and none in freezer. Diagnose faulty led modules installed new led modules powered unit on checked light operation good all leds working as designed.
Near Austin, TX 78723
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 ; ordrng 1 W11190084 (DRAIN TUBE )
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW95HEDU0 "Arrived on site for washer that continues to drain and not allow door to open. Performed diagnostics mode and checked fault code. Found fault code F5-E2 door lock error and F3-E1. Inspected air trip and found clogged with dirt. Cleaned air trap and cleared analog pressure hose. Performed diagnostics mode and cleared error codes. Ran automatic test cycle and monitored unit. Found fill operation works and stopping at fill level. Found test completed. All tested good, no water leaks detected durning service."
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher with no operations. Upon further inspection, I find the unit non responsive. I verified voltage at the outlet. I removed the junction box cover and found the black wires shorted out. I spliced and reconnected the wiring and checked the main control and it was good. I retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78723
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 return ; ordrng 1 W11190084 (TUBE DRAIN)
Near Bastrop, TX 78602
Cliff
Job Details: 01/15/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to diagnose a washer that will not always start. Tested unit and found console not responding properly. Console will need to be replaced to complete repairs.; ordrng 1 W11112656 (console)
Near Austin, TX 78731
Paul
Job Details: 01/15/2020
DISHWASHER BOSCH SHEM3AY55N/24 Arrived onsite for the dishwasher that will not run until it’s been on for 2 minutes. Ms stated the issue is they can’t select a cycle. I found the unit defaulting to the auto cycle when powered up and when pressing other selections they will illuminate but when releasing the selection the unit stays on auto. I called Bosch techline and spoke with Adrien. The control panel was locked up. I unlocked the control panel and tested the machine. The selections worked as designed. Ms then stated the unit hadn’t been filling with water prior to the panel locking up. I tested the unit and found it not filling with water. I found the fill valve harness had come disconnected from the valve. I connected the harness and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78665
Al
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect French door refrigerator ice maker maker issues.Ran diagnostics test mode and did test ran motor test, harvesting test, ice maker fill test and all test passed.Unit temperatures were warmer than called for and set at 4 degrees.I changed temperatures to recommend temps and advised RYAN to let the owner know the ice maker is fully operational now that the tests and adjustments were made to unit
Near Seguin, TX 78155
Richard
Job Details: 01/15/2020
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for the dryer not shutting off. During testing found that the timer was no good causing the issue. Replaced timer and dryer tested good. Complete
Near New Braunfels, TX 78130
Richard
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBB01 Sr# 7726881934. Arrived onsite for the refrigerator icemaker not working properly. Upon inspection found that the ice bin is only 1/4 full. Checked temps and ice box compartment is at 18 degrees and freezer is at 13 degrees and refrigerator is at 46 degrees. Called tech line and they stated that there is still a sealed system issue. But I checked pressures and the low side is at 0-5 which is good. Took freezer evaporator cover off and found that is frost build up on top of evaporator causing the temperature issue. Forced defrost and it works good. All thermistors tested good. Called CS and he stated that the frost build up sometimes happens after a seal system repair. Defrosted ice build up and set the defrost timer to every 8 hours. Advised customer to to monitor freezer and if issue returned to call back in. Complete
Near Round Rock, TX 78681
Arthur B.
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived onsite for customer complaint of dishwasher shuts off mid cycle. When arrived, customer had unit running. Found unit will cancel out by itself. Ordering UI console and returning with latch and control. All water connections were dry at time of service.; ordrng 1 W10891912 (panel-cntl SS)"
Near Austin, TX 78729
Paul
Job Details: 01/15/2020
DRYER ROPER RED4516FW0 Arrived onsite for the dryer with no heat. I found the high limit thermostat open. I installed a high limit kit and tested the unit. The unit is working as designed. I found no air flow issues with the dryer. Call complete.
Near , TX 78642
Jonathan S
Job Details: 01/15/2020
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site for range storage drawer not opening. Inspected unit and work area. Tested drawer and found screw on right side interfering with drawer. Tightened screw and tested drawer. Tested all other operations. All tested good. Spoke with customer on user care guide.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for for refrigerator not cooling in RC. Inspected nit and work area. Found ice buildup on back FC wall. Performed diagnostics mode and found defrost sensor opened. Ran defrost cycle and monitored. Found unit defrosting. Called tech support and spoke with JK. Gained access to defrost sensor and tested resistance, found opened. Will need to replace sensor. ; ordrng 1 WPW10384183 (DEFROST THERMOSTAT )"
Near Georgetown, TX 78633
Dylan T.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite customer complaint was unit door was not closing properly took the the old door off put the new one on check unit all working as designed
Near Austin, TX 78703
Wesley
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104DBL5 Arrived onnsite and replaced adjusters to repair DW operation. Upper rack now operating as designed. All checks good.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/15/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to test unit, upon inspection we found the unit was working to correct standards, instructed customer on proper cooking methods and use of the meat probe. Complete"
Near Austin, TX 78717
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR KENMORE 106.565464 "Arrived to inspect unit not making ice. Found motor in ice maker failed. Removed and replaced the ice ,asker and tested good Ice maker
Near Georgetown, TX 78633
James
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site and tested operation. Found no function from microwave. Access controls and found burn mark on outside of wave guide. Removed magnetron and found antenna has melted and shorted and found spot where mag has grounded out to wave guide. Called tech line and spoke to Kathy #7726892843. No recommended repair at this time. Instructed customer that the manufacturer will contact her with a resolution. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit not making ice, ran test 56 no error codes, 36 fan tested good, temps in ice box 14, freezer 0, refrigerator 34, test 57 passed, 45 passed, called techline, they recommend replacing ice maker. SR#7726899154 ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ASAP) and 1 CNOTE (CUSTOMER CALLED OFFICE) and 1 W11294907 (ICE MAKER)"
Near Manor, TX 78653
Scott
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for unit not making ice . Found unit wouldn’t dispense ice . Found what looks like a sports top stuck in blades of ice bucket . Removed obstruction, unit is now dispensing both crushed and cubed ice . No water leaks detected at time of service . Job complete ."
Near Bastrop, TX 78602
Cliff
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found no mechanical failures at this time. Adjusted temperatures to prevent damper noise and informed homeowner of defrost operation. All is working properly at this time and no leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
RANGE KITCHENAID KCGC506JSS00 "arrived on site to inspect cooktop burners. Upon further inspection, I found that none of the burners have been converted to LP orifices correctly. The back right burner doesn’t light as it’s not getting any gas to the Ignitor. As I began to remove the orifices to replace with LP orifices, I found that the front left and right high orifice holders were stripped. I notified the office MS and advised of my findings and took photos of the damages. No gas leaks detected during service, job completed."
Near Austin, TX 78759
Luis
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install new doors. Found new door with black scuff marks on liner,attempted to clean liner scuff marks still visible customer requesting new door. Doors to be inspected before return visit; ordrng 1 CNOTE (SEE STICKY NOTE) and 1 LW10728959 (FZR DOOR SS.)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found fill tube frozen. Thawed fill tube and cycled ice maker. Found ice maker advancing and filling. All tested good, no water leaks detected."
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect wall oven display not working. Upon further inspection, the customer advised that the clock on the display keeps changing on its own. They advised that they were instructed by whirlpool customer service to update the time on the app on their phone through WiFi. I placed the unit in diagnostics and tested all the components. Unit had no error codes displayed and all components tested good. I provided the customer with the phone number to the Connect Team and advised to reconnect the unit to WiFi and contact the connect team (866-333-4591) and they would walk them through the software update that was performed last month. No repairs needed by this tech at this time. Job completed."
Near Round Rock, TX 78681
Dylan T.
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site customer complaint oven wouldn’t change settings founded had a Bad display pull the unit out found it wasn’t also installed properly took the old display off put a new one on tested the unit everything work great reinstall the wall oven to the way it was inform customer that it was not installed properly
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to test unit for clock not working correctly, upon inspection we found the oven had not been connected to a WiFi network. Helped customer connect to wifi through the whirlpool app. sr#7726899266. Complete"
Near Spicewood, TX 78669
Robert
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for the oven console interface not working properly after heating. Replaced console and tested everything working correctly. Complete.
Near Austin, TX 78723
David Z
Job Details: 01/15/2020
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site to install previously diagnosed parts. Started with regulator valve in rear, After shutting off gas. Installed new regulator valve. Retested unit on several cycles. Found gas is now properly cycling and reigniting during cycle. No gas leaks found at time of service. Had customer confirm they also could smell no gas. All is working as designed at this time. All complete."
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for customer complaint of water dispenser making clanking noise after dispensing water. Tested and inspected and found water inlet hoses clanking on metal unit cover. Adjusted water lines and tested. Water now dispenses as designed. No other issues found. All water connection were dry at time of service.
Near Austin, TX 78703
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for no light issue. Removed housing found power lead not making correct connect into harness assembly,installed power lead correctly tested switch operation light working g as designed."
Near Georgetown, TX 78628
James
Job Details: 01/15/2020
WASHER MAYTAG MVWB755DW0 Arrived on site and inspected unit for leaks. Found unit leaking from water valve housing. Unit will need entire housing assembly replaced to repair. ; ordrng 1 W11172234 (housing)
Near Georgetown, TX 78626
James
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site and tested operation. Found suspension good. Unit had faults for off balanced load and over loaded. Cleared faults and ran diagnostics and calibration. Unit tests good. Job complete
Near Burnet, TX 78611
Jonathan S
Job Details: 01/15/2020
DISHWASHER KITCHENAID KUDS30IXBL0 "Arrived on site for dishwasher top come failing off. Inspected unit and found adjuster kit need. Found unit falls under service pointer W10756177B - Special Project S23010. Will cover part and labor. Removed top rack and installed adjuster kit. Installed rack and tested operation. Performed diagnostics mode and found no fault codes. Monitored test cycle. All tested good, no water leaks detected.
Near Lakeway, TX 78734
Paul
Job Details: 01/15/2020
OVEN JENN-AIR JJW3430DP03 Arrived onsite for the oven with partial or no display. I found the unit working when I arrived. Ms stated the display had not been working at all but she was able to start the oven and use it with her phone but the display never came on. I found when the oven is powered up its good but when the unit is turned off the clock is not displaying and the time and date is set. I called techline and spoke with JK SR# 7726897601. I explained the issue to JK and he made notes and transferred me to the connect team. I spoke with McKenzie. McKenzie stated that this was not a connect related issue and transferred me back to techline. I spoke with Scott. Scott stated the oven hasn’t been claimed and that is is a connect team issue. Scott transferred me back to the connect team. I spoke with Chad. Chad ran some test and stated the oven has been claimed and is showing on the JennAir server. The customer is able to start the oven remotely using their smart phone. Chad starte
Near New Braunfels, TX 78132
Richard
Job Details: 01/15/2020
DRYER MAYTAG MEDB955FW1 "Arrived onsite for the dryer not working properly. Ran diagnostics and found error codes F4E5,F3E2, F4E3. Dryer will not dry on normal because of front moisture sensor error code. Ordering parts. Office to schedule.; ordrng 1 8557403 (thrmst-fix) and 1 8577274 (thermister) and 2 W10608814 (electrode)s and 1 W10657328 (wire) and 1 W10889253 (cntrl-elec)"
Near Austin, TX 78717
Cliff
Job Details: 01/15/2020
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found debris caught between front bearing and drum. Remove debris and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78759
David Z
Job Details: 01/15/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to diagnose dryer that was not heating. Performed diagnostics and found 0 heat coming from element. Found airflow was very low, and likely needs apts to clean vent. Checked inside unit and found heating element broken. Found spiral going into lead separated. Recommended new heating element. . Customer approved. Replaced element and retested. Unit is now heating properly. All is working as designed. Call complete.
Near Pflugerville, TX 78660
Arthur B.
Job Details: 01/15/2020
RANGE WHIRLPOOL WFE510S0HB1 "Arrived onsite for customer complaint of range cooktop have burn marks and will not come off. Upon review, found burns are from spillsdoes not effect usage. Instructed customer on how to removed burn spots by using straight edge razor and cooktop cleaner. No other issues found."
Near Harker Heights, TX 76548
Al
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDTM704ESS1 Arrived to inspect dishwasher control lock issues.Confirmed the complaint and UNLOCKED the unit and ran diagnostics test mode and unit tested as designed.Customer was not unlocking unit properly and was LOCKED OUT.I taught customers how to use lock settings.Charged $140.71. Customer paid with credit card.Job complete
Near Austin, TX 78732
Paul
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WMH32519CS1 Arrived onsite for the microwave with everything working except the heat. I found the magnetron not firing. I tested the high voltage system and found it good. I found both connectors on the magnetron very loose causing the magnetron not to fire. I tightened both connectors and tested the unit. The unit is putting out 1000 watts and is working as designed. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 01/15/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer not spinning. Tested and inspected unit and found motor unplugged from factory. Re plugged and tested unit. All operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Pflugerville, TX 78660
Arthur B.
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for customer complaint go UI setting reset by itself. When arrived, confirmed issue. Unit is also connected to WiFi. Unit will need console to complete repair. OF to R/S due to part availability. ; ordrng 1 W11296171 (console)"
Near Georgetown, TX 78628
Cliff
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to replace inner locks and switches for microwave. Replaced parts and also replaced the main control to prevent future failure. All is working properly at this time.
Near Nolanville, TX 76559
Al
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect French door refrigerator not cooling.Called Whirlpool Tech line and spoke with ADRIAN SR 7726897543went over all aspects of unit to include 52 degrees in refrigerator section and 61 in freezer section with no frost on evaporator.As told this is a sealed system repair.Ordering COMPRESSOR, ACCESS VALVE AND DYE DRIER.Office to reschedule with customer.All water lines were dry at the time of service.Needs more work ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE ) and 1 WPW10143759 (DRIER UV)"
Near Pflugerville, TX 78660
Arthur B.
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived onsite to install new deflector and vent to dishwasher from prior tech’s diagnosis. Removed and replaced both parts, reassembled and tested unit. Unit now works as designed. No water coming from venting. All water connections were dry at time of service."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 01/15/2020
DRYER AMANA NED4655EW1 "Arrived onsite for customer complaint of dryer heating but not tumbling. Lifted top and found belt broken. Removed and replaced belt,reassembled and tested. Dryer now heats and tumbles as designed. Dryer vent and lint trap was clean of lint at time of service."
Near Austin, TX 78739
Leonardo
Job Details: 01/15/2020
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived to diagnose shorted keypad, upon inspection we found the control panel not working up to standard and giving F2E1 error for keypad. Number 6 and 9 not working. replaced keypad and instructed customer on proper cleaning and maintenance. Unit tested good. Complete"
Near New Braunfels, TX 78130
Robert
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for the dishwasher not drying properly. Ran diagnostics and found no fault codes. All functions tested good. Upon inspection we found that the customer has not been using rinse aide. Instructed customer to use the rinse aide and give the dishwasher time to acclimate. Complete.
Near Austin, TX 78752
David Z
Job Details: 01/15/2020
RANGE FRIGIDAIRE FFGH3054USA "Arrived on site to diagnose oven that is not working at all. Performed diagnostics and found cooktop burners good, but neither the bake or broil element firing. Ordering 5304506545 ignitor, 316489403 ignitor, and 5304514107 control and 5304514198 thermostat. Ordering parts and closing job so that we have parts in hand when paperwork is received. Update purchase date on next visit.; ordrng 1 316031501 (valve) and 1 316489403 (ignitor,burner) and 1 5304506545 (ignitor) and 1 5304514107 (CONTROL) and 1 5304514198 (THERMOSTAT)"
Near Austin, TX 78748
Leonardo
Job Details: 01/15/2020
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site to fix dishwasher, upon inspection we found the cycle would not start due to the control lock on the buttons, reset buttons and unlocked dishwasher, retested and checked all functions, no leaks or issue detected. Complete"
Near Spicewood, TX 78669
Robert
Job Details: 01/15/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on job to install parts previously ordered. Installed sensor and tested unit. Everything is working properly. Complete.
Near Lakeway, TX 78738
Brandon
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of unit leaking, I replaced inner door and tub ordered by previous tech, I tested unit, no leaks at time of service. ;
Near Austin, TX 78723
Wesley
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onnsite and installed door to repair scratch. All checks good.
Near Austin, TX 78738
Robert
Job Details: 01/15/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on job for microwave door switch not working properly. Upon inspection we found the right side door switch was not making contact all the time.. replaced harness and tested unit. Everything is now working properly. Complete.
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
VENTHOOD KITCHENAID KXU8036YSS1 "arrived on site to inspect cold air coming in through the venthood. Upon further inspection, I removed the fan motor assembly and found that the damper had been removed from the unit. I removed the vent tube and installed the damper and reassembled the vent tube and tested the unit. No unwanted airflow coming in through the venthood. I advised the customer of my findings and also advised that there is airflow coming in from a gal in between the cabinet and walls behind the venthood. Job completed."
Near Buda, TX 78610
Robert
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace washer tub assembly previously ordered. Replaced tub assembly. Two man portion of job complete. During testing found that the user interface was intermittently working. Ordering parts office to reschedule. ; ordrng 1 W11319991 (PANEL) and 1 W11322903 (CONTROL )
Near Austin, TX 78748
Kevin
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW9250WW00 "Arrived on site and found error codes F9E1, F9E2, ran a diagnostic cycle and found washer is rattling badly, disassembled and found front panel is not attached, console is broken on several mounting pieces and isn’t secure, dispenser is leaking out the front, door and gasket are not closing properly and it is leaking here as well. Washer will need multiple parts No water leaks from connections at time of service; ordrng 1 W10209537 (frame) and 1 W10212726 (console) and 1 W10212806 (handle) and 1 W10240989 (frame) and 1 WP8540746 (panel) and 1 WPW10118967 (hinge) and 1 WPW10388315 (door-glass) and 1 WPW10399327 (dispenser)"
Near Bastrop, TX 78602
Cliff
Job Details: 01/15/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washer that is making unusual noise. Found debris caught between wash plate and basket assembly. Removed all debris and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Andice, TX 78628
Al
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WOC75EC0HS03 Arrived to inspect microwave oven not working.I tested the unit with 2 minute water cup test and unit tested as designed.House manager had no idea what issues Owner experiencing with the unit.Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 01/15/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for the oven door not closing. Upon inspection found that the active door hinge is broken. Ordering hinge and office to reschedule. ; ordrng 1 WPW10299226 (hinge-door)
Near Austin, TX 78746
Luis
Job Details: 01/15/2020
ICE MACHINE KITCHENAID KUIC18NNXS0 "Arrived on site for ice issues. Removed cover found large slab of ice on evaporator plate,unit not running dump cycle. Found lead on evaporator thermistor not making connection to harness. Removed slab of ice,installed lead correctly into harness uploaded pictures of issue on SD-quikpic. Ran diagnostics all test passed.
Near Georgetown, TX 78633
James
Job Details: 01/15/2020
DISHWASHER JENN-AIR WDF320PADB2 Arrived on site and tested operation. Found heater visibly failed. Installed new heater and ran diagnostics to clear heater fault and test operation. Unit tests good. Job complete
Near Killeen, TX 76542
Al
Job Details: 01/15/2020
WASHER MAYTAG MVWB865GC0 Arrived to inspect no power to washer. Checked and got 120 volts at control.UI has no power.Removed and replaced the Console and unit powered on and operates properly.Job complete
Near Marble Falls, TX 78654
James
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and tested operation. Found slight rattle when spinning empty. Inspected unit and found lower counter weight was not secured properly and had play in it causing balancing issues. Secured counter weight and tested. U it tests good. Job complete
Near Austin, TX 78752
David Z
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to diagnose freezer compartment with ice on walls.examined unit and found left side of door gasket was sitting and sealing. Checked both slides and found the LH side slide was not fully closing, even with door off. Bent spring or another internal failure was causing the slide to not be able to seat in the closed position. De-iced FC and installed new LH slide. Retested and unit is now properly closing and sealing. All working as designed. Call complete."
Near Pflugerville, TX 78660
Al
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived to reinstall the dishwasher.Reinstalled and leveled the unit.Job complete
Near Georgetown, TX 78628
Arthur B.
Job Details: 01/15/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for customer complaint of top load washer off balance and tub not spinning.Found suspension rod came off holder. Was able to reinstall suspension rod to holder. Reassembled and calibrated unit. Unit completed successfully. No other issues found. . All water connections were dry at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job to replace condenser fan previous ordered. Upon inspection found that the condenser fan is fine. Ran diagnostics test 4 and found that the noise Is coming from the refrigerator evaporator fan. Ordering parts. Office to reschedule. ; ordrng 1 W11087438 (motor-evap)
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/15/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite for customer complaint of water leaking after prior repair. Tested unit and found rubber boot missing on water valve causing water to leak. Reordering housing assembly.Water turned off at this time.; ordrng 1 W11172234 (housing)
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I found a large amount of water in the unit tub. I pressed the cancel button to turn on the drain pump and it came on, but the water was being pumped out. I removed the drain hose from the disposal and found that the disposal plug hadn’t been knocked out. I removed the plug and tested the unit and it operated as designed. I called the customer and advised of my findings. No water leaks observed during service, job completed. Customer not available to sign receipt."
Near Briarcliff, TX 78669
Robert
Job Details: 01/15/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job for gas stove not running low enough. Adjusted set screw and lowered stove settings. Everything working properly. No leaks detected. complete
Near Jarrell, TX 76537
Dylan T.
Job Details: 01/15/2020
REFRIGERATOR LG LFX25973D Arrived on site customer complaint was fridge was not cooling very well took the old compressor out replaced it with a new compressor put the unit back together charge it up make sure there’s no leaks everything else seems to work as designed
Near Cedar Park, TX 78613
Lou
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104DBL5 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and using my multimeter, I tested amp draw to the element and during the wash cycle of testing it showed 7-9amps and during the heating cycle of testing it showed the same 7-9amps. Due to,the intermittent issues of not heating, I removed and replaced the main control and retested. Unit operated as designed and the element continued to show 7-9amps as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Al
Job Details: 01/15/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived to inspect ice machine not making ice.Ran unit and water valve was not allowing the unit to fill.Removed and replaced the valve, reassembled and unit tested as designed.Job complete"
Near Austin, TX 78758
David Z
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site to diagnose leaking washer. Performed diagnostic and ran quick cycle and diag cycle. Found a couple of drops coming from drain house outlet on unit. Resecured drain house on outlet and adjusted clamp. Retested and all is working as designed at this time. Found F0E2 code as well for oversuds, and saw soap residue on door. Advised to decrease soap usage, as suds can also cause leaks. Reducing soap should resolve any additional usage issues. No water leaks found at completion of service. Call complete."
Near Austin, TX 78757
Andy
Job Details: 01/15/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed fuse and thermostat. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78739
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB01 "Arrived on site for ice bin issue. Found blockage inside of ice chute,removed blockage,removed ice bin,tested dispenser ice door,door sealing correctly adjusted ice door. Reinstalled ice bin tested ice dispenser unit working as designed."
Near Austin, TX 78758
David Z
Job Details: 01/15/2020
DRYER WHIRLPOOL WED560LHW0
Near Austin, TX 78758
Andy
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for refrigerator not cooling (Also noted top light out in RC) Tested and inspected unit and found no frost pattern on evaporator. Checked amp draw at compressor and found 0.4 did sealed system pre check and unit will need sealed system repair. Ordering SS repair 2 hour job, office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (SS REPAIR ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10352518 (socket) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 W11216993 (bulb-light) and 1 WP2188822 (evaporator)"
Near San Marcos, TX 78666
Kevin
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and inspected refrigerator and found evaporator fan motor is noisy during operation. Replaced evaporator motor diagnosed on previous visit and noise has stopped. Corrected thermistor placement, no water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
David Z
Job Details: 01/15/2020
DRYER AMANA NED4655EW1 "Arrived on site to diagnose a dryer that was now heating but customer says was getting lint on the wrong side of the screen. Removed back panel and ducting for blower housing and lime screen. Slightly adjusted some bends to try and create a better seal. Advised customer this is not a perfect seal, and there would likely be some blow by regularly. Resealed unit and retested. Found airflow was weak, but there is some suction. Advised to have dryer vents cleaned to improve airflow, especially if loads need to run twice. All is now working as designed. Call complete."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/15/2020
WASHER FRIGIDAIRE FFTW4120SW "Arrived on site for washer having water buildup in fabric softener dispenser and not not draining. Performed diagnostics mode and found drain pump not activating. Checked voltage from control and found within range. Traced voltage and found failed wire to drain pump. Repaired wire and tested drain pump and found working. Found fabric softener dispenser clogged. Removed softener buildup. All tested good, no water leaks detected."
Near Jarrell, TX 76537
Dylan T.
Job Details: 01/15/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived on site customer complaint was water would constantly go into the washer had a bad water valve replaced a part ran the unit everything else work great as designed all lines are dry
Near Bastrop, TX 78602
Cliff
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site to diagnose a microwave that is beeping randomly and has a delay on the interior light. Replaced control panel and both interlocks to ensure proper operation. All is working properly at this time.
Near Georgetown, TX 78628
James
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KBFC42FTS06 Arrived on site and tested operation. Found no ice production. Tested optics and found they have failed causing no ice production. Unit will need new optics to repair. ; ordrng 1 W10757851 (optics)
Near Austin, TX 78726
Paul
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the noise being caused by pressure. I explained to the customer that the set pressure reducing valve would cut the pressure back to 50 psi and be much slower than usual. I showed the customer how to turn down the ball valve at the wall to get rid of the noise without sacrificing the pressure at the dispenser. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 01/15/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site to test unit for unit not coming on. Test unit and found broken push rod. Will order new rod WPW10120235 ; ordrng 1 WPW10120235 (PUSH ROD)
Near Killeen, TX 76549
Arthur B.
Job Details: 01/15/2020
WASHER ROPER RTW4516FW2 Arrived onsite for customer complaint of top load washer not filling properly. Ran diagnostics and found error code F8E1 (Long Fill). Found hot water valve not opening. Removed and replaced water valve. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Horseshoe Bay, TX 78657
James
Job Details: 01/15/2020
TRASH COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site and installed new container. Tested for proper operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Dylan T.
Job Details: 01/15/2020
MICROWAVE KITCHENAID KMBP100ESS01 Arrived onsite customer complaint was unit not coming on pulled the u it out took the top off found the board was bad have to order the part and return ; ordrng 1 W10260060 (cntrl-elec) and 1 W10577815 (cntrl-elec) and 1 W10692851 (filter)
Near Austin, TX 78749
Luis
Job Details: 01/15/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site to install parts previously diagnosed. Removed faulty dispenser assembly,but installed new dispenser assembly tested water and ice unit working as designed