Arrived on site. Diagnosed a defective main control and ui replaced main control and ui ran diagnostics all test passed.

"Arrived onsite for cooktop, while onsite spoke with customer on dishwasher drying efficiently. Need for rinse aid. As well as found customer on water softener. Spoke with customer on soap use with water softener. Job Completed."

"Arrived on site to replace light and control switch for operating light not turning on while running. Found unit was misdiagnosed. Light had just fallen off. Reattached light, tested unit, unit works good. Maintenance man was with me and verified unit working properly. Job complete."

Arrived on site to install dryer top due to previous top being dented. Replaced lid with new undamaged lid. Call complete.

"Arrived on site to inspect unit for not making ice, upon inspection found the unit not allowing water through valve due to loss of voltage. replaced valve and control, all functions returned and icemaker started filling. Complete"

"Arrived on site for oven not heating . Checked outlet ,and element . Both checked normal. Found no voltage from control to element . Replaced control and unit is now preheating normally.

"Arrived on site and inspected dryer and found connection to element is loose, after correcting confirm dryer is operating properly. At this time airflow is good and showed customer how to ensure it is working properly so there will be no damage to the dryer or fire hazard, job complete"

"Arrived on site and inspected dishwasher and found customer has a drying concern, ran a diagnostic cycle and found heating element is on at the end. Confirmed rinse aid is in dispenser. Discussed drying expectations with different types of dishware, at this time dishwasher is operating as intended, job complete"

"Arrived on site and inspected dryer, customer has had it stop prematurely during a dry cycle and not completely dry items. Did not find any error codes in diagnostics and dryer is heating properly. Confirmed airflow is good and discussed possibility that items were not making contact with moisture sensors. Recommended using timed dry for certain items to ensure correct operation, job complete"

"Arrived on site for microwave sparking. We inspected the unit and work area. We gained access to the high voltage system and found the diode, transformer lines, and cap all charred and split. I called techline/safety and documented it with them and got Sr# 7730736231. We will need to order the diode, capacitor, magnetron, and transformer."

Arrived on site for a vent hood with the light button getting stuck. Upon further inspection I found it working as designed. However if you press it to hard it gets stuck behind the sheet metal cut out for the button. The actual switch itself is as designed and in proper position. Upon further inspection I found the button has a sharp bevel that is sticking to the sheet metal and causing this. There is no actual mechanical failure.I called techline and spoke to Rich and received SR# 7730812175. Rich agreed there is no mechanical failure and this is how it is designed. Call complete.

"Arrived on site to replace motor assembly and inlet sump from previous diagnosis. Replaced parts, tested unit, unit works good. Only leak detected was from old copper water line. Advised customer line needs replaced. Job complete."

"Arrived on site for washer not filling properly and soap on clothes at end of cycle . Ran diagnostics,no error codes . Unit is not agitating . Found actuator was the replacement one and had slipped out of splutch arm . Replaced actuator with part W10913953 truck stock . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .; ordrng 1 W10913953 (ACTUATOR )"

"Arrived onsite for unit blowing the breaker. Checked unit for the correct voltage and unit was getting 240v. Checked all wires for anything grounding out of touching that could potentially keep blowing the breaker, could it find any wiring issues. Called tech line and had me do an amp draw at the black wire and unit stayed consistent at 10 amps. Unit made it all the up to 350 degrees. Said to check all connections and unplug and re plug control incase something is not seated properly, did not recommend parts replacement at this time. No other issues at this time. Job complete"

"Arrived on site for damaged door seal. Found damaged right side door seal,replaced door gasket remolded gasket seal.

"Arrived on site for right rear burner not heating . Found element failed , getting correct voltage to receptacle . Replaced element . Burner is heating correctly. Job complete"

"Arrived on site for customer complaint of unit not making ice, found power switch blinking indicating failed bin thermistor, I replaced bin thermistor and tested every function in diagnostic tests, unit tested good."

Arrived on site for a refrigerator that?s making a clicking sound and is not cooling. Inspected and worked area. Plugging it in and found the unit trying to turn on the compressor but failing to do so. Replaced starting device and tested unit. Unit began to run as designed and started to cool. Advise customer to get the unit 24 to 48 hours before property. Call complete.

Arrived onsite for washer leaking. Upon arrival found unit stacked. Job will require two man. ; ordrng 1 W10599356 (Valve) and 1 W10599356 (Bellow dispenser) and 1 W11183219 (Pipe) and 1 WPW10562025 (Drain hose) and 1 WPW10605427 (Pump)

"Arrived on site for no cool. Found no traces of dye in around evaporators,removed compressor cover found dye residue attempted to find trace of leak found cap tube broken in liner wall

Arrived on site to test unit for error function not available. Test unit and found error codes in unit of function not available and run away temp. Reset board and replaced sensor. Test unit and unit test good job complete.

Arrived on job for complaints of not cooling. Found thermostat not working.

"Arrived on site to install previously diagnosed part. Installed thermostat and tested dryer. Dryer still not heating. Ohmed motor, coils, and thermostat. All tested good. Tested limiter and it was faulty. Removed limiter and installed new limiter. Tested dryer and still no heat. Ohmed out new igniter and it was faulty. Installed original igniter and tested dryer. Dryer heating as designed. Job completed."

"Arrived on site ,replaced igniter and sensor . Ran preheat,all checked normal. No gas leaks detected at time of service. Job complete ."

"Arrived back on site to inspect dishwasher burning smell.Tested the unit in diagnostics test mode and found the wash motor wasnt working.Accessed the motor and found the clip on the motor plug wasnt seated into the motor, causing it not to wash.I plugged in the motor harness and unit completed all functions.The burning smell the customer was smelling was the heater.All wires and connections were all intact.

Arrived onsite for refrigerator with door closure issues. Upon inspection I found the complaint is for the drawers not automatically closing specially the left side pantry drawer. I confirmed the complaint. I removed the drawer face and the unit would close every time as designed but once the drawer face was on it would close but leave a half an inch gap. I am ordering the rails for that drawer to compete the repair. Left adapter (W11397195) right adapter(W11409809) harness JIC(W11170612) office to R/S due to part availability. ; ordrng 1 W11397195 (Left adapter) and 1 W11409809 (Right adapter) and 1 W11170612 (Harness)

"Arrived on site to diagnose no cool issue In the refrigerator section, we gained access to the freezer evap after steaming out ice surrounding the evap cover and found that the evap motor is seized, we tested continuity to the fan from the control and found it to be good, we checked voltage on the motor and readings were intermittently different, after gaining approval we removed the fan motor and replaced it, unit is now operating as designed. Job complete."

"Arrived onsite for refrigerator not cooling in RC and FC. Temperature in freezer is room temp and fridge is slightly cool. Compressor and fans are running but absolutely no frost pattern on evaporators. Compressor is running hot. Found what looked to be oil on line with lokring. Unit has sealed system issue (discussed with SW). Need to order compressor, evaporators and dryer. Returning with inverter and ordering 3way valve just in case ; ordrng 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (THREE WAY VALVE ) and 1 W11429997 (THREE WAY VALVE ASSEMBLY ) and 1 W11505166 (RC EVAP) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"

"Arrived on site to diagnose dishwasher not filling or washing, customer informed that he thinks there might be an issue with the plumbing, we put unit into diagnostics and found error code F7e1 signifying wash motor issue, we put the unit into a diagnostic cycle and found that the motor was not operating as designed. Ordering motor and sump assembly for return visit, office to reschedule. Job complete. ; ordrng 1 W11460945 (Sump and motor assembly)"

"Arrived on site to test unit for upper RC lights and FC light no illuminating. Found FC light module is no good. Replaced module and applied caulking per customer preference. Tested unit, unit works good. No leaks detected.

"Arrived on site to replace failed switches, after replacing, unit tested good."

"Arrived on site for no ice. Ran diagnostics found water leaking between drain pump and reservoir,released water from reservoir unit reset itself while draining diagnosed a defective external drain pump,reservoir and pump.

"Arrived on site and found agitator is noisy during operation, inspected it and found base is warped. replaced it and washer is operating normally, job complete"

Arrived on site and inspected dishwasher draining issues.Confirmed the complaint and found the plug at the drain was installed improperly and was not connected properly.I reinserted it and unit tested as designed.JOB COMPLETE

"Arrived on site to test unit for ice on FF shelf. Spoke with techline and advised evap fan may intermittently working. Advised to replace evap cover. Replaced cover, tested unit, unit works good. No leaks detected. Job complete.?????-SR#7730377921"

Arrived on site and inspected ice maker not dispensing.Confirmed the complaint and found the freezer door switch was defective.Removed and replaced it and unit tested as designed.JOB COMPLETE

Arrived on site to diagnose a refrigerator that is not cooling. Found failed start device on compressor and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for dryer not operating correctly. Upon arrival I found no errors stored in diagnostics. I then fully disassembled and isolated each component within dryer cabinet. After multiple motor, all air flow and thermal fuse checks as well and main control and heater tests that there had been a loose molex connection on the high limiter causing main control to not detect the elements activation and runtime. I was able to then reconnect molex on limiter then reassembled and test dryer 4 times for 10 minutes each on a normal user mode high hat timed dryer and sensor dry. Found unit is now fully functioning as designed with no further issues in dryer. Call complete."

"Arrived on site to replace manifold and spray arm, found that the manifold was not ordered so we are going to return for a return visit with the manifold and return with the spray arm. .; ordrng 1 WPW10340542 (Manifold)"

Arrived onsite for refrigerator not cooling. Upon inspection found freezer cabinet over freezing and ice buildup on evaporator cover. Removed evaporator cover for inspection. Checked components and all checked good. Ran force defrost and unit would not defrost. Unit was not running defrost and over freezing. Replaced control. Ran force defrost again and unit is now functioning properly. Job complete

Arrived onsite for refrigerator with noisy ice maker and unable to remove ice container. Upon arrival I found the ice container not stuck at this time. I found the unit would dispense ice then start making a clunking noise consistent with the auger motor yoke slipping off the auger arm. I noticed the auger arm felt loose and as if it will fall out of place easily. I replaced the container but it would still make this clunking noise intermittently. I found the motor would not respond at all sometimes when pressing the paddle. I checked the door switch and it checked good. I removed the ice maker housing and found the fill tube slightly frozen. I attempted to remove the auger motor and yoke but the yoke is stuck. I will need to order the divider to replace the auger motor. I believe air is getting into the ice box from the inlet tube causing ice to form in places throwing off the auger ice container and causing the container to get stuck. We will need to replace the water inlet tube and valve for the air leak as well as a divider with new auger motor. Returning tech test functions multiple times to ensure a good repair. Pad(WPW10353848) main control(W11043763) water tube(W11415785) divider(WPW10309864) UI(W11265135) office to R/S due to part availability. ; ordrng 1 WPW10353848 (Pad) and 1 W11043763 (Control) and 1 W11415785 (Water tube) and 1 WPW10309864 (Divider) and 1 W11265135 (Control UI)

Arrived onsite for refrigerator water not dispensing correctly. Upon arrival found unit operating as designed but was having off brand filter. Let customer know about correct filter usage.

"Arrived on site to diagnose oven with lights that will not shut off and lower oven that will not bake. Tested unit and could not get lights to turn off. Could hear relays clacking when trying to run either oven. Replaced both control boards and tested. Clicking gone, but lights still remain. Found the lower oven door wasnt making exact contact with the door switch. Reseated door switches make better contact. Tested and found lights now going off when door is closed. All is working as designed. Call complete."

Arrived on job for complaints of knobs not lining up. Found knobs broken. Replaced knobs and test burners.

Arrived on site to test unit for not operating. Found start switch was not engaging. Verified proper voltage. Bypassed switch and motor was not engaging. Recommended replacing switches and motor.

"Arrived on site to diagnose issue of ice maker not working, the tenant informed us that he believes the lines at the harness on the left door had been cut, we removed the toe plate and found that the black and brown harness lines had been completely cut with not enough line to splice back together.

"Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that they can hear what sounds like water leaking/running at the left side. I opened the door and found the vent bezel not installed correctly and not locked into the vent. I removed the outer door panel and found a small amount of water under the vent. I removed the vent and inspected the gasket and found where the gasket had been previously crimped and the teeth that lock the bezel in place were broken. I removed and replaced the the vent & gasket and reassembled and tested in diagnostics. Unit is operating as designed. Customer advised they have a water softener system. I made recommendations for use and care as well as detergent and rinse aid use. No water leaks observed at the end of service, job completed."

Arrived on site and inspected the dishwasher not heating and no NORMAL wash light visible. Confirmed the complaint and removed and replaced both control and heater.Reassembled and unit tested as designed.JOB COMPLETE AHS

"Arrived on site to diagnose dishwasher not draining, customer informed us that the last unit that was in place did not drain either, upon inspection of the water system we found the knock out was still in place blocking the unit from draining, we removed it and ran the unit through a diagnostics cycle, the unit is functioning as designed. Job complete."

"Arrived on site for OVEN IS STARTING BY ITSELF. Called tech line and spoke to Bruce. Explained how oven is still turning on and off on its own. Also the microwave will start a timer for two minutes when you select thirty seconds and the microwave timer will set a timer for thirty seconds when you press two minutes. Eventually the microwave light will turn off and then power down. Customer showed me this as an example of the issues he has been having.

Arrived on site to install previously diagnosed parts. I installed the switch harness and orifices. I then tested the unit and it still continued to spark.

"Arrived on site and inspected refrigerator and found freezer door gets stuck, found a quarter inch screw that has fallen off of Icemaker installation and gotten wedged in the freezer rail. Replaced screw back into icemaker Mount and it is all operating normally again, job complete"

Arrived on site to test unit for unit sparking. Test unit and found unit sparking due to rack inside unit when not double heating. Will need touch up paint and new rack. Office to reschedule. ; ordrng 1 W10803366 (Rack) and 1 Touchuppaint (Touch up paint)

"Arrived on site and sound doors are not leveled. Freezer door is dragging inside, reset and leveled doors, took one picture after repair of doors level, job complete"

Arrived on job to replace previously diagnosed parts. Found the door not closing properly icemaker is fine. For last repair I removed door and didn?t get it back on properly. Corrected placement of door.

"Arrived on site to inspect refrigerator fan noises. Upon further inspection, the customer advised that the evap fan was making the same noises as before. I found the unit fan on and it was making the noise but more quiet than before. I removed and replaced the fan motor and adjusted the mount due to the fan rubbing on the evap cover and tested. Unit is operating as designed. No water connections to the unit, job completed."

"Arrived on site for customer complaint of ice maker leaking, found ice maker fill cup clogged with ice and leaking over, I removed clog, unit tested good."

"Arrived onsite for unit not washing. Tested unit. Motor would not start up to wash. Checked error code, got F4E3 motor not running. Replaced sump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete"

Arrived onsite for console not activating properly. Was able to get help from maintenance staff to take off the dryer. Tested unit. Saw that the numbers on the console were not showing properly. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived onsite and found unit operating with f7 error. Reset heater in diagnostics to repair. All checks good. Advised customer on repair and on use and care principles.

Arrived on site to diagnose refrigerator that had ejected filter several times. Preformed examination of water filter hosing. Found door was not sitting straight preventing the latch from catching. Aligned and locked door in place to make sure would latch with filter installed. Tested unit with filter installed and locked in. Found unit is dispensing. Found the unit is working as designed but customer does have high water pressure. If issue continues with need to return with housing and pressure reduction kit.no water leaks found call complete.

Arrived onsite and found unit operating with repeat no water detected error f8e1. Replaced valve. Unit still errored out for customer. Spoke with techline. Leo 7730808224. Advised replacing acU and pressure hose together. Advised customer on status and recommendation. ; ordrng 1 Wp353244 (Pressure hose) and 1 W11498808 (Control)

Arrived onsite for dryer error code. Found F3E2 moisture sensor error. Found faulty harness so replaced. Tested unit and unit is functioning properly. No error codes at this time. Job complete

"Arrived on site and inspected ice machine and found bin thermistor connection is loose, after resetting it ice machine is operating properly see sticky note for further description, job complete"

"Arrived on site for Range Oven not maintain temp, Costco- Additional 1 year warranty on Costco Purchased Product Went to test temps. First high temp was good. Upon cool down and next high temp the igniter did not light flame. Heard two clicks and that was it. Ohmed out harness from valve solenoids to DSI board and harness is good. Inspected igniter wire from bake igniter to DSI board and it was good. Removed valve and installed new valve. Placed in preheat and igniter lit first click. On second high temp igniter clicked and lit flame first click. Range heating as designed. Job completed."

Arrived onsite to replace previously diagnosed parts. Replaced valve and tube. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for unit not heating properly. Tested unit with the vent off he unit. Temperatures were good from the unit. Let customer know that there could be an issue with the vent duct through the wall and could be keeping the unit from getting to optimal temperature. No issues at this time. Job complete

Arrived on site for SAFETY Cons states MW will not shut off. Customer concern was microwave would run without a counter in the display and wouldnt stop. Found timer for microwave counting down as designed while heating one cup of water. Water was hot. Placed in diagnostics and F6E4 came on. This was a stored error code that hadnt been cleared. Cleared error code. Shut off power for two minutes and powered back up. Ran microwave for two minutes with a cup of water. Water was boiling and counter was present. Microwave stops running when timer ends.

Arrived onsite for oven needing calibration. Upon arrival found oven heating as designed. Found customer complaint on venting to floor. Spoke with customer on unit design. Unit is currently operating as designed. Job Completed.

Arrived on site for PANEL IS DAMAGED. Removed damaged panel and installed new panel. Job completed.

Arrived on job for complaints of not heating and light not shutting off. Ran diagnostics and found code F6E0 Communication lost. Checked connection and it?s good. Will need console to complete order control just in case. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428562 (CONSOLE )

Arrived on site to test unit for burning smell and sparking. Found control board and wire harness melted at board. Will need new board and harness. Dont know if anything else is broken till we get power. Customer will call kitchen aid job complete.

Arrived onsite for leveling issue and drawers sticking. Leveled unit and corrected drawer sticking issue with silicone lubricant. All checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for Foods and liquids are freezing in the refrigerator section even when setting temp control to lowest setting. Removed evaporator cover and found frost pattern bad. Ran resistance checks on FC and RC thermistors. Both were good. Ordering compressor, stub, dye drier and lock ring kit to return and complete the repair. ; ordrng 1 W11480426 (Compressor) and 1 W11506635 (Stub) and 1 TOOL (Lock Ring)"

Arrived onsite and was unable to replicate the issue. Replaced door seal and advised customer about sudsing issues and wave pattern leaks. All checks good. Not leaking at time of service.

Arrived onsite for refrigerator with continued leak at bottom right. Upon inspection I found one of the lines on the compressor would sweat and slightly drip into the bottom of the unit and slowly travel to the front. I found the RC at 36 and the FC -2. I ohmed out the 3 way valve and it checked good. I found the line would sweat in test 40 when cooling the FC I accessed the FC evaporator and found only half of the evaporator was frosted. Both fans tested good. As per JC we believe the compressor is failing and needs to be replaced. I am ordering the compressor(W11025999) drier(W11109499) coupler(W11506635) 3 way valve(W10865727) coil(W11429989). ; ordrng 1 W11025999 (Compressor) and 1 W11109499 (Drier) and 1 W11506635 (Coupler) and 1 W10865727 (3 way valve) and 1 W11429989 (Coil) and 1 OILLESSGUAGES (OIL LESS GUAGES)

"Arrived on site for no ice. Ran diagnostics compressor not powering on diagnosed a defective compressor

"Arrived on site to replace previously ordered parts for refrigerator. Replaced ui, control, and harness. Found all is functioning properly at this time and no leaks were found at time of service."

Arrived on job to replace parts and get updated information on symptoms. Found the heat not working but in diagnostics it works properly. ; ordrng 1 W10849460 (cntrl-elec)

"Arrived on site to inspect unit for loud operation, upon inspection found the customer was unaware of sensing cycles. Tested spin and agitation with no extra noise. Instructed customer on proper use. Complete"

Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Checked other components and were good. Tested unit at 350 degrees and unit is functioning properly. All four burners are working properly. Job complete

Arrived onsite and replaced stator. Tested unit. Unit is now operating as designed. All checks good.All checks good.

"Arrived on site to check for leaks after dye filter was installed, found leak coming from cabinet of unit, called techline to document, same SR number as before 7730749258,

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived onsite for unit not dispensing water. Checked paddle. Paddle is good. Upon further inspection, found that the bracket that holds the switches is broken and not allowing the switch to be stable. ; ordrng 1 WP2180226 (bracket)"

"Arrived on site to replace failed fan motor, after replacing, unit tested good."

Arrived on site to test unit for unit not working. Test unit and found console not responding and couldnt see what error codes are flashing due to the display not working. Ordering new console and control board office to reschedule. ; ordrng 1 W11413965 (Panel) and 1 W11410063 (Control board)

"Arrived on site for customer complaint of unit not cooling, found ice build up on fresh food section evaporator, found failed controls and thermistor, I replaced main control, UI, and RC evap thermistor.

Arrived on site for leaking dishwasher . Found hose from tank melted to tub ordering hose .also lower wheels are broken . Ordering wheels . Call to set return ; ordrng 1 W10576564 (HOSE DRAIN ) and 1 WPW10195417 (LOWER WHEELS )

Arrived on job for complaints of not filling properly. Ran load and washer working properly.

"Arrived on site to do a sealed system on previously diagnosed unit. Checked pressures on unit, compressor checked good,found that the drier was very cold to the touch, when we removed the drier we checked the beads and found they were clean and we also found that there was a complete restriction at the steel line, cut the steel line to remove the restriction and put on the new UV drier and access point, pulled a vacuum pressures show good and no leaks, put a charge into the unit and pressures show good and no leaks. Informed customer to give it a good 24 hours for cooling and up to 48 for ice production, unit operating as designed. Job complete."

Arrived onsite for customer having issue with the bottom shelf in the freezer. Looked at the bottom freezing bin. Noticed it was backwards. Re set the bin the correct way. No issues at this time. Job complete

Arrived on site to test unit for flames to high on low. Test unit and found all burner flames staying at medium no difference from medium to low. Adjusted flames test unit and unit test good job complete.

"Arrived on site to replace oven sensor from previous diagnosis. Replaced sensor, tested unit, unit works good. Job complete."

Arrived on site for water leaking. Traced water residue to compressor compartment,removed cover found fill tube split causing water to leak during water fill for icemaker. Replaced fill tube assembly.

"Arrived on site replaced gear case ,cam belt , actuator ,valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service."

Arrived on site for refrigerator not making ice. Upon inspection I found the water entering the ice maker seemed weak. I also found the temp set to the highest aloud for the unit. I tested the ice maker and it tested good. I set the FC temperature to the coldest and the unit is otherwise working as designed.No leaks detected during time of service. Job complete.

Arrived onsite for oven panel getting hot. Upon arrival found unit operating as designed right side oven has vent that vents hot air during cooking. Found vent in correct position spoke with customer on unit design. Showed customer vent and spoke with them on design. Job Completed.