Near Austin, TX 78703
Joseph C.
Job Details: 11/03/2018
DRYER WHIRLPOOL WED9550WL2 "Arrived on site for “unit banging sides of walls after previous repair” complaint. Pulled unit from closet and installed mounting kit. Reinstalled unit. Customer is not pleased with being charged for call, since unit was not having this problem until previous repair. Notified office. MS to contact customer for this issue."
Near Austin, TX 78704
Scott
Job Details: 11/03/2018
VENTHOOD KITCHENAID KXD4636YSS5 "Arrived on site for poor performance on down draft . Checked installation, and air flow both are good . Checked outside vent , strong air flow . Did instruct that they may experience poor venting if pots are taller then vent . Unit is performing as designed . Job complete."
Near Austin, TX 78703
Scott
Job Details: 11/03/2018
RANGE KITCHENAID KSDB900ESS1 "Arrived on site for display issues . After talking to customer it’s a keypad issue . When changing temps the two top center buttons wouldn’t respond . Checked all connections , error seemed to be resolved . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78730
Luis
Job Details: 11/03/2018
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site. Found tube disconnected to pump,installed tube correctly to pump,removed calcium build up on tube and cover."
Near Austin, TX 78730
Luis
Job Details: 11/03/2018
REFRIGERATOR GE PFSS6PKWBSS "Arrived on site for door alarm going off,adjusted top cover that holds magnetic switches tested door operation lights shutting off and magnetic switches making good contact"
Near Austin, TX 78734
Luis
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for door closing issue. Adjusted mullion heater on door,mullion sliding into bracket correctly,advised customer left side door with mullion has to be physically closed due to mullion needing to enter bracket checked door seal good."
Near Lakeway, TX 78734
Luis
Job Details: 11/03/2018
WINE COOLER WHIRLPOOL KUWS24LSBS03 "Arrived on site for no cool. Removed evaporator cover no,frost pattern found oil on manufacture weld joint on evaporator diagnosed leak on evaporator,part is a non serviceable part. Gave options on installed up drier and recharging system customer doesn’t want further repairs."
Near Austin, TX 78738
Paul
Job Details: 11/03/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for the dishwasher with the door falling faster than it use to. I found the right side hinge pad had broken and come off. I replaced the pad and the door is working as designed. There were no water leaks present at the time of service. Call complete.
Near Spicewood, TX 78669
Paul
Job Details: 11/03/2018
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived onsite for the dishwasher that the lights are out and it will not start. I had voltage into the control but no voltage to the UI. I found the main control shorted out due to a water leak at the vent. The main control and the vent need to be replaced to further test. I quoted the customer CNTRL-ELEC GASKET . Customer does not want to repair the unit and decided to purchase a new machine. Call complete.
Near The Hills, TX 78738
Paul
Job Details: 11/03/2018
DISHWASHER KITCHENAID KDTE204GPS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts by BC. I replaced the damaged left hinge. The right hinge was good. The door closes properly. Call complete. Nobody was at the job site to sign the ticket.
Near Austin, TX 78738
Luis
Job Details: 11/03/2018
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for ice bucket issues. Found auger motor shaft slipped out of coupling. Installed shaft to coupling reinstalled shaft to auger motor,installed bucket tested auger motor shaft rotating in bucket correct.y unit working as designed"
Near Killeen, TX 76549
Arthur B.
Job Details: 11/03/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for customer complaint of 5 door refrigerator leaving puddle of water in RC section. When arrived found water puddling in RC floor. Call WPL Techline Andrew SR#7723242672 and stated to use trimmer string to recheck the drain tubing. Also found RC evaporator frozen over causing poor cooling. Ordering RC thermistor. R/S for Wednesday 11/7. All water connections were dry at time of service.; ordrng 1 W11087438 (motor-evap)
Near The Hills, TX 78738
Paul
Job Details: 11/03/2018
OVEN KITCHENAID KEMC308KSS0 Arrived onsite for the microwave that appears to have a broken door spring. I found one of the torsion springs broken. I advised the customer to replace both. I quoted the customer SPRING. I replaced both torsion springs and the door is working as designed. Call complete.
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/03/2018
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site for pre diag part replacement. R&R side panel , repair kit and drum and tests good. No noise"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/03/2018
OVEN KITCHENAID KODE500ESS03 Arrived on site. Customer stated that oven is not level. There’s no component failure whatsoever on unit. Instructed customer they will need to have installers re-level unit. our company does not do installation issues. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/03/2018
OVEN KITCHENAID KODE500ESS03 Arrived on site. Customer stated that oven is not level. There’s no component failure whatsoever on unit. Instructed customer they will need to have installers re-level unit. our company does not do installation issues. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/03/2018
OVEN KITCHENAID KODE500ESS03 Arrived on site. Customer stated that oven is not level. There’s no component failure whatsoever on unit. Instructed customer they will need to have installers re-level unit. our company does not do installation issues. Job complete
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for unit not despensing water, found tiny ice cubes. Pulled unit, no kink in line. Removed filter and worked as normal. Advised customer to replace filter. Also advised if the new filter makes the same issue he would need a new filter housing. No leaks on site"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 11/03/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for damaged door, found damage on left RF door. R&R door and tested good."
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/03/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived back on site for control replacement. R&R control and tested good no leaks on site
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "Arrived on site for light switch replacement. R&R switch and tested good,"
Near Pflugerville, TX 78660
Wesley
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site and heard reports of icemaker failing and then starting back up. Replaced icemaker. Unit appeared to be functioning properly at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/03/2018
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site and replaced trim. Unit is now operating as designed. Advised builder on repair.
Near Lakeway, TX 78734
Paul
Job Details: 11/03/2018
COOKTOP KITCHENAID KSGB900ESS0 Arrived onsite for the range that is tripping the GFI circuit in the kitchen when one of the broil functions are used. I found the broil assist element causing the GFI to trip. I disconnected the broil assist element and tested it. It ohms out good but there must be an internal break in it. The range functions as designed with it disconnected and the broil feature is selected and on. I also ran the warming drawer which has the same wattage element when the broil function was still on with the broil assist element disconnected and the circuit never tripped. Ordering W10552501 ELMNT-BROL. RS for Thu 11/8.; ordrng 1 W10552502 (ELMNT-BROL)
Near Pflugerville, TX 78660
Wesley
Job Details: 11/03/2018
WASHER MAYTAG MVWC565FW Arrived onsite and found drain backed up in wall. Advised that drain must be cleared to prevent leaking. Unit is operating otherwise properly. All checks good.
Near Austin, TX 78736
Luis
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice. Ran diagnostics test optics passed,fan motor passed good airflow ran test 56 E5 error code failed thermistor. Installed new icemaker ran fill test passed unit working as designed. Icemaker
Near Lakeway, TX 78734
Paul
Job Details: 11/03/2018
OVEN WHIRLPOOL KEHU309SSS03 "Arrived onsite for the microwave with an F6E0 error code again to replace one or more of the previous diagnosed parts. I found the cavity lamp shorting out and I found the mag cooling fan ohming out at 6.7 ohms and it should be around 15 ohms. I also found the MW AM defective again. I quoted the customer LMP-BASLES8 + HOUSNG-LMP + MOTOR-FAN . MW AM is under warranty. I replaced the lamp, lamp housing, MW AM, and the mag cooling fan. I tested the unit and it is working as designed. Call complete."
Near Coupland, TX 78615
Wesley
Job Details: 11/03/2018
OVEN GE JB755SJ4SS "Arrived on site and repaired unit with switch and element. All checks good, unit is now operating as designed."
Near Round Rock, TX 78665
Wesley
Job Details: 11/03/2018
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site and found unit fuse blown. Quoted new fuse. Repaired unit, all checks good. Charged in full."
Near Wimberley, TX 78676
Diego G.
Job Details: 11/03/2018
REFRIGERATOR GE PSS26PSTASS Arrived on site. Replaced trough drain assembly and cover Evap assembly. All functions tested OK. No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 11/03/2018
REFRIGERATOR GE PSS26PSTASS Arrived on site. Replaced trough drain assembly and cover Evap assembly. All functions tested OK. No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 11/03/2018
REFRIGERATOR GE PSS26PSTASS Arrived on site. Replaced trough drain assembly and cover Evap assembly. All functions tested OK. No leaks present. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/03/2018
WASHER GE GHWN4250DWW Arrived on site. Found no model or serial number on unit. Talk to MS and wanted me to advise customer they will need to have model and serial number to work on unit. Cust will call back for service
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/03/2018
WASHER GE GHWN4250DWW Arrived on site. Found no model or serial number on unit. Talk to MS and wanted me to advise customer they will need to have model and serial number to work on unit. Cust will call back for service
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/03/2018
WASHER GE GHWN4250DWW Arrived on site. Found no model or serial number on unit. Talk to MS and wanted me to advise customer they will need to have model and serial number to work on unit. Cust will call back for service
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/03/2018
RANGE MAYTAG MGR6600FZ0 "Arrived on site for control replacement. R&R control and tests good,no gas leaks on site"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/03/2018
COOKTOP JENN-AIR JED8430ADB Arrived on site. Check four burner issues. Found all burners completely shorted Not allowing anything to kick on. Verified correct voltage going to unit all checked OK. Will need all switches and elements to repair unit. Customer doesn’t want repair and wants options from American home Shield. Customer stated they will call American home Shield for resolution. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/03/2018
COOKTOP JENN-AIR JED8430ADB Arrived on site. Check four burner issues. Found all burners completely shorted Not allowing anything to kick on. Verified correct voltage going to unit all checked OK. Will need all switches and elements to repair unit. Customer doesn’t want repair and wants options from American home Shield. Customer stated they will call American home Shield for resolution. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/03/2018
COOKTOP JENN-AIR JED8430ADB Arrived on site. Check four burner issues. Found all burners completely shorted Not allowing anything to kick on. Verified correct voltage going to unit all checked OK. Will need all switches and elements to repair unit. Customer doesn’t want repair and wants options from American home Shield. Customer stated they will call American home Shield for resolution. Job complete
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/03/2018
RANGE WHIRLPOOL WCG97US6DS00 Arrived on site for cooktop simmer burner not working and front left burner not igniting. Performed diagnostics mode and tested front burner and found igniter had slipped out of place. Corrected igniter and tested. Found simmer burner orifice clogged. Tested all operations. All tested operation tested good.
Near New Braunfels, TX 78130
Robert
Job Details: 11/03/2018
WASHER MAYTAG MHW3505FW1 Arrived on job to replace control and panel. After replacement of parts test washer operation. No leaks detected.
Near Blanco, TX 78606
Brandon
Job Details: 11/03/2018
MICROWAVE WHIRLPOOL WMH32519FZ1 "Arrived on site for customer complaint of unit sparking, found faulty magnetron, I replaced magnetron, unit tested good."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/03/2018
REFRIGERATOR KITCHENAID KSSO42QTX00 "Arrived on site for refrigerator having fresh produce in deli drawer getting soggy and spoiling. Tested temperature in freezer at 0° and deli drawer at 40 and fresh food at 36. Found customer had placed mats on shelves and blocking air flow, causing colder temperatures in RC. Found frost buildup at dispenser. Spoke with customer on how unit operates and air flow. (RF100). Job completed."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/03/2018
ICE MACHINE KITCHENAID KUID308ESS2 "KUID308ESS2 Arrived to instal previously diagnosed and ordered parts. I found the prior adjustment of the air divider within the front lower cover caused the unit to have greatly increased ice production. The newer style divide is over twice as thick of foam as the old type and will bend to the right of the left edge of the evaporator by several inches. Testing revealed the left side can be exposed to re-circulated hot air by nearly 2.5 inches, rendering the sealed system incapable of cooling properly, due to elevated system temperatures. The customer will contact us if there are further issues. No leaks observed during service."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/03/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher top spray arm had came off and customer stated that it’s not cleaning good. Inspected spray arm, found nothing broken. Installed spray arm. Per diagnostics mode, no error codes. Spoke with customer on amount of soap use with home water softener. All tested good, no water leaks present."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and found ice maker not sending voltage to inlet valve. Found faulty ice maker. Spoke with service manger on quote last time out, part coast only. Ice maker. Customer approved. Removed failed ice maker and installed new. Tested ice maker cycle. All tested good, no water leaks present."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for refrigerator not making ice and freezing food in fresh food section. Performed diagnostics mode and tested damper control. Tested fresh food thermistor. Inspected RC, found air vent blocked, food push up against back wall and not allowing air to circulate. Gained access to ice maker and found ice level bar had fallen off. Found ice maker arm in off position. Installed level bar and tested ice maker. Spoke with customer on air flow. All tested good, no water leaks present."
Near Wimberley, TX 78676
Diego G.
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site. Checked for no cooling issues. Found multiple problems. Found thermistor bad in refrigerator compartment creating ice to build up on evaporator. Also found deli control board bad creating things to go out randomly.. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 W10277799 (harns-wire) and 1 W10565995 (cntrl-elec)
Near Wimberley, TX 78676
Diego G.
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site. Checked for no cooling issues. Found multiple problems. Found thermistor bad in refrigerator compartment creating ice to build up on evaporator. Also found deli control board bad creating things to go out randomly.. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 W10277799 (harns-wire) and 1 W10565995 (cntrl-elec)
Near Wimberley, TX 78676
Diego G.
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site. Checked for no cooling issues. Found multiple problems. Found thermistor bad in refrigerator compartment creating ice to build up on evaporator. Also found deli control board bad creating things to go out randomly.. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 W10277799 (harns-wire) and 1 W10565995 (cntrl-elec)
Near Blanco, TX 78606
Brandon
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for customer complaint of unit not sealing, I replaced top and bottom hinge of fresh food section, added extra plastic washer on bottom hinge, sealed cabinet at top left corner with adhesive, unit still was not sealing properly, called techline to report issue, they are going to need the pictures I took and replace the unit."
Near Johnson City, TX 78636
Brandon
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Arrived on site for customer complaint of ice maker leaking and not dispensing ice, found ice maker mold was leaking and caused the ice container to break. Replaced ice maker and container, unit tested good."
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/03/2018
REFRIGERATOR KENMORE 253.4450961 "Arrived on site. Check for condensation issues. Found refrigerator gasket torn allowing moisture to get into refrigerator. Will need gasket to repair unit. Office to reschedule with dishwasher repair. ; ordrng 1 241510203 (gasket,door ff (blk))"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/03/2018
REFRIGERATOR KENMORE 253.4450961 "Arrived on site. Check for condensation issues. Found refrigerator gasket torn allowing moisture to get into refrigerator. Will need gasket to repair unit. Office to reschedule with dishwasher repair. ; ordrng 1 241510203 (gasket,door ff (blk))"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/03/2018
REFRIGERATOR KENMORE 253.4450961 "Arrived on site. Check for condensation issues. Found refrigerator gasket torn allowing moisture to get into refrigerator. Will need gasket to repair unit. Office to reschedule with dishwasher repair. ; ordrng 1 241510203 (gasket,door ff (blk))"
Near Johnson City, TX 78636
Brandon
Job Details: 11/03/2018
DRYER SAMSUNG dv45h6300eg/a3 "Arrived on site for customer complaint of dryer making noise, found noise coming from idler pulley, I replaced idler pulley unit tested good. Collected balance on cc"
Near Kempner, TX 76539
Arthur B.
Job Details: 11/03/2018
RANGE WHIRLPOOL WFC310S0EW0 Arrived onsite for customer complaint of LF element sparking when turning on. Removed back panel and found LF infinite switch burnt and shorted. Removed LF infinite switch and installed new replacement. Reassembled and tested all element. All now work as intended. No other issues found.
Near Lampasas, TX 76550
Arthur B.
Job Details: 11/03/2018
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for customer complaint of top load washer still getting F6E2 (Communication Error). Confirmed error code. Removed and replaced both console and control. Reassembled and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Johnson City, TX 78636
Brandon
Job Details: 11/03/2018
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for panel replacement, I replaced panel."
Near Austin, TX 78756
Joseph C.
Job Details: 11/03/2018
COOKTOP JENN-AIR JGC1536BS00 "Arrived on site for “smelling gas” complaint. Per previous diagnosis, delivered gas regulator. New unit has been delivered and will be installed by appliance provider. Gas is off, at the moment. Was not able to get mod/ser, due to oven blocking view."
Near Johnson City, TX 78636
Brandon
Job Details: 11/03/2018
MICROWAVE GE PEB2060SM2SS "Arrived on site for customer complaint of microwave coming on when door is open, found faulty door switch, I replaced door switch, unit tested good."
Near Dripping Springs, TX 78620
Luis
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no cool. Found freezer not defrosting,ran diagnostics bimetal read open, bypassed bimetal,ran forced defrost control not running through a forced defrost and keeping compressor running diagnosed failed control defrosted evaporator replaced main control and bimetal powered unit on checked air flow good. ; used 1 WPW10165425 (BIMETAL) from stock"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/03/2018
DRYER WHIRLPOOL MED6000XW0 "Arrived on site. Checked for noise issues. Found idler pulley bad.. Replaced repair kit and cycled, all functions tested OK. Collected total balance. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/03/2018
DRYER WHIRLPOOL MED6000XW0 "Arrived on site. Checked for noise issues. Found idler pulley bad.. Replaced repair kit and cycled, all functions tested OK. Collected total balance. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/03/2018
DRYER WHIRLPOOL MED6000XW0 "Arrived on site. Checked for noise issues. Found idler pulley bad.. Replaced repair kit and cycled, all functions tested OK. Collected total balance. Job complete"
Near Austin, TX 78754
Joseph C.
Job Details: 11/03/2018
RANGE WHIRLPOOL WFC130M0AB0 I’ve done site for “element will not shut off” complaint. Inspected unit and found right front element to be almost burned through and switch shorted. Removed and replaced switch and element. Tested unit. Unit is performing as designed.
Near Lampasas, TX 76550
Arthur B.
Job Details: 11/03/2018
WASHER WHIRLPOOL RTW4640YQ1 Arrived onsite to remove and replace suspension on top load washer from prior tech’s diagnosis. Removed all 4 suspension rods and installed new replacement. Reassembled. Tub no sit well to cabinet with no irregularities. All water connections were dry at time of service.
Near Georgetown, TX 78626
Jerry C.
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "WRT549SZDM01 Arrived to inspect freezing in rc. The customer did not have any items frozen from the rc, but described several instances. I advised the customer to keep foods away from the air ducts at the top center of the rc. I sealed gapping within the rc door opening and tested. Operational test good, no leaks observed during service."
Near Georgetown, TX 78626
Jerry C.
Job Details: 11/03/2018
REFRIGERATOR MAYTAG PBF2255HEW PBF2255HEW Arrived to instal previously diagnosed and ordered parts. I removed and replaced the fc door slides and tested. The door operated as designed and the issue was resolved. No leaks observed during service.
Near Belton, TX 76513
Steve C.
Job Details: 11/03/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for the unit will not turn on. Removed the control panel and there is voltage to the control. Found the control is defective. Replaced the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Temple, TX 76502
Steve C.
Job Details: 11/03/2018
DISHWASHER WHIRLPOOL DU810SWPU3 Arrived on site for the unit will not turn on. Tested the unit and found the control panel will not light up. Found the unit is powered by a light switch on the counter. Turn the switch on and it power the unit. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Temple, TX 76504
Steve C.
Job Details: 11/03/2018
DRYER AMANA NED4655EW1 Arrived on site for the unit belt. Disassembled the unit and unit belt torn. Replaced the dryer repair kit and tested the unit. Unit works properly and no vent connections.
Near Belton, TX 76513
Steve C.
Job Details: 11/03/2018
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived on site for the unit will not turn on. Tested the unit and found no power to the display. Pulled the unit out a little and unit turned on. Found a small kink on the drain by the external pump. Advise customer if it happens again the wood board under the sink will have to be removed before service. Unit works properly and all water connections were dry at the time of service.
Near Belton, TX 76513
Steve C.
Job Details: 11/03/2018
WASHER MAYTAG MVWB725BW0 Arrived on site for the unit is not working properly. Customer advise unit will show LF error. Tested the unit and found the hot water wall valve is off. Turned the hot water valve on and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 11/03/2018
REFRIGERATOR MAYTAG MFI2665XEM8 Arrived on job to replace tube drain. After replacement of drain removed ice blockage from freezer. No leaks detected
Near Volente, TX 78641
Lou
Job Details: 11/03/2018
RANGE WHIRLPOOL AGR5330BAS3 "arrived on site to install previously diagnosed and ordered part. I removed the range oven door and removed the outer door glass and replaced it with a new one. Re-installed the door and tested and it operates as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
Jerry C.
Job Details: 11/03/2018
DISHWASHER LG LDF5545ST "LDF5545ST Arrived to inspect AE error code. The unit constantly cycles the drain pump and shows AE. I found the lower pan had visible water within it. I found the drain incorrectly routed and there was a reverse osmosis drain attached at the disposal connection. Due to the routing of the drain tube, water would back flow into the guide assembly and then drip into the sump assembly, making its way into the lower pan due to a slight seep at the drain pump tubing connection. . I left the unit unplugged and the customer will correct the drain assembly prior to our return. No leaks of the water supply observed during service. ; ordrng 1 AEC74337401 (GUIDE ASSEMBLY ) and 1 AEM74333101 (DRAIN HOSE 2) and 1 AEM74512901 (DRAIN HOSE)"
Near Austin, TX 78717
Lou
Job Details: 11/03/2018
OVEN WHIRLPOOL WMH73521CS4 "arrived on site to inspect microwave not heating. Upon further inspection, I placed a cup of cold water inside the microwave and pressed start for a quick 30 second heat. At the end of the cycle, I removed the cup and found the water still cold. When I turned the unit on, I heard a “pop” near the back right corner of the unit. Job completed."
Near Austin, TX 78705
Scott
Job Details: 11/03/2018
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for no drain washer. Ran diagnostic and found f1-e1 acu error , 5-e1 door lock error . Ran diagnostics test cycle . Unit stopped halfway thru cycle , did that twice . Checked outlet and found bad ground . Ran extension cord to good out let .reran diagnostics code , Unit completed test cycle. And error code had gone away bye them self . Did also customer instruct on soap usage to residents . No water leaks detected at time of service . Customer will need to have electrician fix outlet issue . Please contact customer to collect 108.24 w/tax for service fee ."
Near Leander, TX 78641
Lou
Job Details: 11/03/2018
REFRIGERATOR MAYTAG MFI2570FEZ04 "arrived on site to install previously diagnosed and ordered part. I unplugged the unit and removed and replaced the main control and immediately after plugging the unit back in, I could hear water being dispensed into the ice maker. I tested the unit to make sure it was operating and found that the unit is operating as designed. No water leaks observed during service, job completed."
Near , TX 78748
Leonardo
Job Details: 11/03/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for light not working. Test unit and found broken light bulb. Replaced light bulb . Test unit and light working correctly.
Near Salado, TX 76571
Steve C.
Job Details: 11/03/2018
MICROWAVE GE JVM1750DM1WW "Arrived on site for the unit control panel unable to select options and unit is arcing. Found some of the numbers are not working on the keypad and found the turntable motor is arcing. And it will need a new control panel white, turntable motor, coupler tt. Office will need to contact AHS and reschedule customer.; ordrng 1 WB06X10420 (coupler-tt) and 1 WB07X11036 (contol panel asm wh) and 1 WB26X10208 (motor turntable)"
Near New Braunfels, TX 78132
Robert
Job Details: 11/03/2018
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of burner plastic smell. Found gearcase leaks oil and will need belt and cover to complete. Please send RJ office to schedule. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (BELT) and 1 WPW10427633 (pulley shield)
Near New Braunfels, TX 78130
Robert
Job Details: 11/03/2018
WASHER WHIRLPOOL CAE2745FQ0 Arrived on job for complaints of not spinning. Ran diagnostics and washer working normal now. No leaks detected
Near New Braunfels, TX 78130
Robert
Job Details: 11/03/2018
WASHER MAYTAG MVWX700XL2 Arrived on job for complaints of not spinning and control errors. Found Control not able to run diagnostics and lock not working.
Near New Braunfels, TX 78132
Robert
Job Details: 11/03/2018
WASHER WHIRLPOOL WFW92HEFW0 Arrived on job to replace dispenser and sensors. After replacement test washer no codes or suds. No leaks detected. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 11/03/2018
REFRIGERATOR KITCHENAID KSSC42QKS02 Arrived on job for complaints of no ice . Found tube blockage. Removed ice and test.
Near Cedar Park, TX 78613
Lou
Job Details: 11/03/2018
WASHER MAYTAG MVWC415EW1 "arrived on site to inspect washer not working. Upon further inspection, I place the unit in diagnostics and found error code F8E1. I cleared the code and continued with testing. The unit operated as designed, but when I placed the unit in manual test mode and tested the water flow, the unit did nothing and showed error code F7E6. I tested the actuator resistance at the control and found it to be open. I tested resistance on the actuator and it was open. I removed and replaced the actuator and tested the unit and it operated as designed. I did find that the cold water valve is not operating properly as it would not allow much water into the tub. I am ordering a water inlet valve and scheduled return service for 11/08/18. No water leaks observed during service.; ordrng 1 W11210459 (VALVE)"
Near San Marcos, TX 78666
Robert
Job Details: 11/03/2018
WASHER WHIRLPOOL LXR7244JQ1 Arrived on job for complaints of not draining. Found the water pump locked and leaks. Replaced pump and test. Operation normal and job complete
Near Leander, TX 78641
Lou
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site to inspect ice melting and freezing in ice bin. Upon further inspection, the customer advised that the ice dispenser door was replaced last week but the ice is still melting in the ice bin and making one big block. I find that that the ice box fan wasn’t blowing air very hard. I removed and fan and tested and it didn’t change. I researched Service Matters service pointers to see if this model numbered unit had an ice box adaptor that has the extra fan in it and this particular unit does not qualify. I found that the gasket on the ice door is badly gapped in the bottom left corner which could be allowing the cold air from the ice box to escape. I am ordering the ice door and scheduled return service for 11/08/18. No water leaks observed during service.; ordrng 1 WPW10549589 (door-ice)"
Near Georgetown, TX 78628
Lou
Job Details: 11/03/2018
WASHER WHIRLPOOL WTW4816FW2 "arrived on site to inspect washer making loud thumping noises. Upon further inspection, I placed the unit in diagnostics and found no error codes. At the end of testing, there were no error codes and I could not duplicate the old noise. I placed the manual test mode and tested the unit in low and high speed spin modes and the unit operated as designed. I lifted the top panel and removed the wash ring and basket and found the top portion of the basket to be loose. With the basket out and the gearcase single exposed, I tested the unit in high spin mode to check to see if the spindle was bent. The spindle was straight. When I went to put the basket back in the tub, the top portion of the basket came apart. I could not get it to re-attach. I advised the customer of my findings and advised that I would be ordering a new basket. Due to this issue with the basket, I advised the customer to not use the unit until the basket has been replaced. I am ordering a basket
Near Austin, TX 78748
Leonardo
Job Details: 11/03/2018
OVEN KITCHENAID KSEG700ESS2 Arrived on site to test unit for fan making loud noise. Test unit and also found unit giving F2E1 shorted keypad. Ordering new panel and returning with fan to replace cooling fan. Rescheduled for Wednesday 11/7 per customer request. ; ordrng 1 W10915661 (CONTROL PANEL STAINLESS )
Near Buda, TX 78610
Kevin
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and replaced those brackets in freezer drawer diagnosed by previous technician, no water leaks from connections at time of service, job complete"
Near Buda, TX 78610
Kevin
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 "Arrived on site and leveled refrigerator, doors were not closing properly. No water leaks from connections at time of service, job complete."
Near Buda, TX 78610
Kevin
Job Details: 11/03/2018
DRYER MAYTAG MEDX655DW1 "Arrived on site and replaced dryer repair kits diagnosed on previous visit, dryer is now operating properly. No lift found during service call, job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/03/2018
REFRIGERATOR WHIRLPOOL ET1FHTXMQ03 "Arrived on site and found evaporator drain is frozen, after clearing drain use steamer to spray hot water into the drain and it did not back up. Installed heater extension probe onto element. If situation happens again there’s no other parts replacement for adjustments to correct issue. No water leaks from connections at time of service, job complete."
Near Austin, TX 78736
Kevin
Job Details: 11/03/2018
DRYER WHIRLPOOL WGD75HEFW0 "Arrived on site and found error code for no communication from CCU to UI reset cables on the CCU and Will now run properly. Took one picture a dryer temperature at 212°, confirm good airflow to the outside of the garage. Job complete"
Near Austin, TX 78744
Kevin
Job Details: 11/03/2018
DRYER WHIRLPOOL WGD4815EW "Arrived on site and found igniter is lighting but no flame is starting, replaced entire burner assembly and it is now operating properly and heating well. Job complete"
Near , TX 78653
Joseph C.
Job Details: 11/03/2018
FREEZER WHIRLPOOL WRS325SDHZ01 "Arrived on site for “too cold in freezer” complaint. Inspected unit and found damper to have been barely plugged in. Reconnected damper. Door handles were installed backwards. Reinstalled door handles, correctly. Unit was crooked. Adjusted feet, so that doors lined up. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78758
Cliff
Job Details: 11/03/2018
WASHER WHIRLPOOL LCE4332PQ1 Arrived on site to diagnose a washing machine that is not operating. Tested unit and found drain pump shorted out. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.