Near Leander, TX 78641
Lou
Job Details:
02/24/2020
WASHER MAYTAG MHW6630HW0
"arrived on site to inspect washer error codes. Upon further inspection, customer advised they were washing a rug and it came out dripping wet. I placed the unit in diagnostics showing error code F0E5-off balance load. I cleared the code and continued with testing. Unit operated as designed with no error codes at the end of testing. I ran the unit through one more diagnostics testing and again it operated as designed with no error codes. I advised the customer of my findings and made recommendations for use & care. No water leaks observed during service, job completed."
Near Austin, TX 78701
Chase
Job Details:
02/24/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived on site to check washer for leak. No leaks found through diagnostic cycle but when quick wash was selected water leaked from the dispenser area and the front side of washer. Washer had dryer stacked on top. Unstacked dryer and inspected washer. Found valves allowing too much water to enter dispenser and dispenser not sealing properly with top and bottom pieces of dispenser box. Replaced both valves and dispenser drawer. Tested unit again on quick wash and no leaks seen anywhere from washer. Restacked units. Job complete"
Near Austin, TX 78703
Jacob
Job Details:
02/24/2020
DRYER WHIRLPOOL WED5620HW1
Arrived onsite for unit not turning on. Tested unit. Found that UI control panel was not responding. Replaced UI control panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Blanco, TX 78606
Brandon
Job Details:
02/24/2020
DISHWASHER KITCHENAID KUDC10FXSS5
"Arrived on site for customer complaint of unit leaking, found excessive soap usage causing lots of suds and then leaking out the front, I removed door and no leaks coming from gaskets, dispenser, or hoses. Instructed customer to use less soap."
Near Lakeway, TX 78734
Robert
Job Details:
02/24/2020
WASHER MAYTAG MHW5630HW1
Arrived on job for damaged panel. Confirmed dent and replaced panel. No leaks detected at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details:
02/24/2020
DRYER LG DLEX8000V
"Arrived on site to install sensors and control board, replaced both parts and retested, all functions returned. Sensors and board checked out good. No problems detected. Complete"
Near Buda, TX 78610
Richard
Job Details:
02/24/2020
WASHER WHIRLPOOL WTW4816FW2
Arrived onsite for the washer making a noise. Installed new suspension rods that was ordered. Washer tested good. Did not hear a noise at all during spin and agitating cycle. Complete
Near Austin, TX 78756
Leonardo
Job Details:
02/24/2020
OVEN JENN-AIR JMW3430WP02
Arrived on site for oven UI control not working. Upon inspection we found that the Console was not responding. Ordering parts W10323052 part shows out of stock Office to reschedule. ; ordrng 1 W10323052 (PANEL STAINLESS )
Near Austin, TX 78728
Tyler B.
Job Details:
02/24/2020
MICROWAVE KITCHENAID KHMC1857WSS0
"Arrived to install cover, removed two screws and replaced cover nd heated popcorn and tested good. Service fee diagnostics covered from manufacturer
Near San Marcos, TX 78666
Richard
Job Details:
02/24/2020
RANGE WHIRLPOOL WFC310S0ES1
Arrived onsite for the oven bake and broil not working. During testing found that the control board is not working properly. Replaced control board and bake and broil worked good. Complete
Near Austin, TX 78748
Luis
Job Details:
02/24/2020
REFRIGERATOR FRIGIDAIRE LGHB2867PFLA
Arrived on site for error code issues. At time of visit no error codes customer provided photos SYEF code. Error code indicates issue with fan motor and control. Ordering a new fan motor and control; ordrng 1 5304508862 (CONTROL) and 1 809069201 (MOTOR)
Near Austin, TX 78746
Kevin
Job Details:
02/24/2020
ICE MACHINE KITCHENAID KUIC15PHZS0
"Arrived on site and inspected ice machine and found production is good, customer is having to change out filter ever 2-3 months. Spoke with techline and they said filter is good for 2000 gallons of water, the 9 months stated in user guide is only an estimate. Replacing control board is the only other possibility but it is not a confirmed or guaranteed fix.
Near Cedar Park, TX 78613
Lou
Job Details:
02/24/2020
RANGE WHIRLPOOL WFE520S0FS0
"arrived on site to inspect range control issues. Upon further inspection, the customer showed me pictures of the unit control display not displaying the correct settings while in use. Customer advised that the unit has turned itself on before and there are times the display won’t come on after being turned on. Due to the issues presented, I removed and replaced the main control and tested. Unit is operating as designed. I advised the customer of my repairs. Job completed."
Near Pflugerville, TX 78660
David Z
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
"Arrived on site to diagnose refrigerator that continuously freezes items in the RC. Customer informed me all kinds of things freezing in RC regardless of where they are. Found temp at 28 degrees in RC. Called tech line SR7727191202. Advised to see if air was leaking around damper door. Found with door closed air was escaping around the cover and out the top. Ordering 1 212643 sealer, 67003900 insert, WP12806701 cover, WP13012402 insulation, WPW10594329 damper control. Sealer gum recommended to seal air leaks post install. ; ordrng 1 212643 (sealer-gum) and 1 67003900 (insert- da) and 1 WP12806701 (cover-box) and 1 WP13012402 (insulation) and 1 WPW10594329 (control)"
Near Austin, TX 78704
Jacob
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KRFC704FSS02
Arrived onsite for unit not making ice. Called Techline. Helped run diagnostics. Suggested same issue as before. Got SR#7727191598. Ordered part. Office to reschedule. ; ordrng 1 W11254954 (dor-fip)
Near Austin, TX 78703
Leonardo
Job Details:
02/24/2020
RANGE KITCHENAID KSDB900ESS2
Arrived on site for oven having a metallic smell. Ran diagnostics and found normal smells coming from broil and bake element during heating. Instructed customer to not use Chemicals to clean the oven because they could cause similar smell.
Near Austin, TX 78747
Kevin
Job Details:
02/24/2020
WASHER WHIRLPOOL WTW7500GC0
"Arrived on site and inspected washer and found gearcase has failed, attempted to disassemble it and washplate will not separate. Broke off washplate and it will still not separate using impact. Left rotor and stator disassembled and all bolts in rotor. Entire tub and basket assembly would need to be replaced. ; ordrng 1 NEED2TECHS (2 HOURS, DOUBLE LABOR) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11130359 (suspension) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Near Lago Vista, TX 78645
Jonathan S
Job Details:
02/24/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
"(DM) Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found rack wheel damaged and stopper failed. Replaced both new. Tested rack operation all tested good. Spoke with customer about user care guide, and use of rinse aid."
Near Round Rock, TX 78681
Cliff
Job Details:
02/24/2020
WASHER MAYTAG MVWB765FW0
Arrived on site to diagnose a washer that is giving error codes. Found lock latch assembly not operating properly. Replaced latch assembly and found latch retaining bezel plastic brittle. Bezel will need to be replaced to complete repair. .; ordrng 1 W11237157 (BEZEL)
Near Bee Cave, TX 78738
Robert
Job Details:
02/24/2020
RANGE WHIRLPOOL KDRS483VSS03
Arrived on job for complaints of left oven no heat. Found the TOD open. After replacement test operation.
Near Georgetown, TX 78626
Cliff
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00
Arrived on site to diagnose a refrigerator that is not cooling properly. Found unit not defrosting due to partially connected defrost heater wiring. Partial connection has also damaged heater terminal and wiring harness. Both parts will need to be replaced to complete repair along with computers to ensure no damage to unit due to arcing wiring..; ordrng 1 W11405276 (HARNESS) and 1 WPW10495967 (heater)
Near Austin, TX 78757
David Z
Job Details:
02/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Arrived on site to install UI panel to resolve no power issue from previous visit. Installed new UI and retested. Unit powered on and customer was able to start cycle as needed. All is working as designed. Call complete.
Near Killeen, TX 76541
Al
Job Details:
02/24/2020
MICROWAVE WHIRLPOOL WMH53521HW2
Arrived to inspect severely damaged microwave.Customer advised she cooked a potato using the potato setting and she returned to a severels and the unit was deemed non repairable.Whirlpool will contact customer for further.Job complete
Near Elgin, TX 78621
Andy
Job Details:
02/24/2020
WASHER GE GTW500ASN0WS
Arrived on site to install previously diagnosed lid lock. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Brandon
Job Details:
02/24/2020
DISHWASHER WHIRLPOOL WDF130PAHS0
"Arrived on site for customer complaint of black rubber piece broken and fell off and now the door won’t stay open to air dry, ordering friction pads. ; ordrng 2 WP8268961 (pad)s"
Near Georgetown, TX 78626
Cliff
Job Details:
02/24/2020
WASHER LG WM4270HWA
Arrived on site to diagnose a washing machine that is not dispensing fabric softener properly. Found no mechanical failures with dispenser at this time but did note dispenser clog due to extremely thick fabric softener (mrs. meyers brand). Advised customer softener drawer would need to be cleaned out every load and fabric softener diluted each time used to ensure proper operation. No leaks were found at time of service.
Near Elgin, TX 78621
Andy
Job Details:
02/24/2020
RANGE AMANA ACR4303MFW2
Arrived on site to install previously diagnosed parts. Upon looking at parts found they seemed different. Attempted to look at parts brake down but there is no parts list for model number. Contacted parts and was instructed to order parts research. Ordering parts research. Office to schedule return trip. research / burner kit research / front left and front right switch’s.; ordrng 1 SEENOTE (PARTS RESEARCH )
Near Austin, TX 78734
Robert
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Arrived on job to replace doors and nameplate. After replacement test operation. No leaks detected at time of service.
Near Canyon Lake, TX 78133
Noah D
Job Details:
02/24/2020
REFRIGERATOR JENN-AIR JS48NXFXDE01
"Arrived on site to inspect fridge for freezing deli box, due to multiple calls, called Techline SR# 7727187934. Instructed customer on use of crisper drawer and to block off 1/2 of the air vent in drawer. Customer installed blockage. Job complete"
Near Elgin, TX 78621
Andy
Job Details:
02/24/2020
DISHWASHER MAYTAG MDB4949SDM1
Arrived on site for dishwasher not operating after plastic lid fell and melted. Checked for error codes and found F6-E4 Open float switch. Started cycle and unit operated properly. Ran automatic test cycle and all operations are normal. Found that lid likely got under float switch not allowing it to operate. No repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78735
Kevin
Job Details:
02/24/2020
DRYER MAYTAG MEDC465HW0
"Arrived on site I found customer is still experiencing a noise well dryer is running, noise only happens when dryer is running with clothes in it. Replaced drum and pulley and noise is still happening. Spoke with tech line and they recommended replacing roller shafts and possibly bulkhead Sr7727185201; ordrng 1 4392065 (dryer repair kit) and 1 W10828905 (bulkhead) and 1 WPW10359269 (shaft) and 1 WPW10359270 (shaft)"
Near Austin, TX 78738
Brandon
Job Details:
02/24/2020
WASHER WHIRLPOOL MHW8200FW0
"Arrived on site for customer complaint of unit locked door and not completing cycle with error code. I cleaned drain pump filter, nothing except a safety pin and a penny, I found failed drain pump, ordering pump; ordrng 1 WPW10605427 (pump-water)"
Near New Braunfels, TX 78132
Noah D
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to replace control boards for non working lights and cooling, replaced both per last tech and retested all functions, all functions returned. No leaks or problems. Complete"
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00
"(DM) arrived on site to install previous diagnosed parts. Inspected unit and work area. Gained access to the fill tube, replaced new. Defrosted the ice maker, and cleaned out the water left over from the ice. Performed diagnostics mode and tested unit operation. All tested good and no water leaks detected. Spoke with customer about user care guide and filter replacement."
Near Austin, TX 78758
David Z
Job Details:
02/24/2020
WASHER WHIRLPOOL WTW4816FW2
"Arrived on site to diagnose a washer that was not powering on. Performed diagnostic and voltage checks. Found power at control but unit not powering on. Needs new control, ordering 1 W11170319 control. ; ordrng 1 W11170319 (cntrl-elec)"
Near Austin, TX 78744
Kevin
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01
"Arrived on site and found customer has video of fan blades striking ice. inspected refrigerator and found ice buildup on evaporator on right hand side, took 1 picture. Noise customer was experiencing was likely frost buildup making contact with fan blades and it has gone away on its own. No water leaks detected at time of service, job complete"
Near Austin, TX 78732
David Z
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site to install previously diagnosed parts for defrost issue and 3 way valve clunking. Installed new UI and Valve solenoid. Retested unit and set to forced defrost. 3 way valve does still tick when powering on and going out of diag mode. Called and talked to tech line SR7727186655 and confirmed that is an acceptable condition as the ticking is no longer constant and both compartments are cooling properly. At this time all is working as designed. Advised customer to defrost FC to allow unit time to catch up.
Near Del Valle, TX 78617
Jacob
Job Details:
02/24/2020
WASHER WHIRLPOOL WTW5000DW2
Arrived onsite for unit not powering on. Tested unit. Found that control board was bad. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Blanco, TX 78606
Brandon
Job Details:
02/24/2020
OVEN JENN-AIR JDRP536WP03
"Arrived on site for customer complaint of unit not cooking properly and hot spot in back left corner and broil element hanging down. I found missing screw that hold broil element in place, I added a screw to secure broil element. Also informed customer of temperature calibration in use and care manual, also instructed customer to rotate food durning bake cycle to help with even cooking.
Near Austin, TX 78733
Luis
Job Details:
02/24/2020
FREEZER WHIRLPOOL WRS588FIHZ00
Arrived on site for dispenser issues. Found filter housing g door not sealing causing filter not to fully engage into housing causing no water to dispenser. Installed a new filter housing tested water dispenser unit working as designed.
Near Austin, TX 78752
Luis
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00
"Arrived on site for icemaker issues. Found unit missing water line and fill tube for icemaker,installed a new water line and fill tube,turned water on to test,found no leaks,ran icemaker fill test passed,shut off water due to unit vacant; used 1 WPW10715708 (ICEMAKER KIT) from stock"
Near Belton, TX 76513
Al
Job Details:
02/24/2020
WASHER MAYTAG MVWB835DC4
Arrived to inspect unit not completing cycles.Discovered the latch was defective.Removed and replaced it.Reassembled and unit tested as designed Job complete.All water lines were dry at the time of service.
Near Temple, TX 76504
Jonathan M
Job Details:
02/24/2020
DRYER ROPER RED4516FW0
"Round on site for dryer that was the drain. Inspected unit and work area. Tested unit and found no heat. Checked thermal fuse, thermal cut off, and element. Found thermal cut off bad. Replaced thermal cut off and tested unit. Found 7nit heating but venting properly. Removed vent hose from the wall and found a towel blocking airflow out of the unit. Removed towel and tested unit again. Unit is working as designed. Call complete."
Near Austin, TX 78752
Wesley
Job Details:
02/24/2020
DRYER WHIRLPOOL WET4027HW0
"Arrived onnsite and found unit dryer not operating. timer unplugged. Repaired by plugging in dryer timer, all checks good."
Near Austin, TX 78752
Wesley
Job Details:
02/24/2020
DRYER WHIRLPOOL WET4027HW0
Arrived on site and did not find any issue with dryer. Found unit could not even be placed in standby breaker trips immediately. Advised that unit is fine and wiring is in question. Will need to have power supply addressed for proper operation.
Near Round Rock, TX 78681
Paul
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the icemaker and installed a door shim on the right efrigerator door per techlines instruction. I tested the unit and it is working as designed. Call complete.
Near Salado, TX 76571
Al
Job Details:
02/24/2020
OVEN KITCHENAID KOCE500ESS05
Arrived to inspect microwave fan running after unit turns off the fan continues to run.Confirmed the complaint and called Whirlpool Tech line and spoke with DAVE.SR# 7727186179Discovered along with the customer the temperature sensor is broken and will need to be replaced to complete the repair.ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11208292 (TEMPERATURE SENSOR )
Near Leander, TX 78641
Tyler B.
Job Details:
02/24/2020
REFRIGERATOR LG LFC24770ST/03
"Arrived to install previously ordered cover, removed and replaced cover and tested good"
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12
"(DM) Arrived on site for freezer door frozen shut. Inspected unit and work area. Found door possible frozen shut and gasket not sealing on left side. Attempted to steam out around the side. Not able to remove toe plate, due door not opening. Tighten FC door handle. Was able to get gasket to seal. Will need to defrost unit and return to inspect failure. Spoke with customer on defrosting unit and had defrost waiver signed.rdrng 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10638486 (gasket-fip)"
Near Hutto, TX 78634
Cliff
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found evaporator fan motor mounting out of alignment causing fan motor to rub slightly on motor housing. Reset mounting the proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details:
02/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived on site to inspect dishwasher for not drying, upon inspection found no rinse aid and a plastic tub, customer was complaining of plastic not getting dry, instructed customer on using rinse aid due to wetness of dishes, tested all parts, heating element worked, pump worked and drain worked. Job complete"
Near Kyle, TX 78640
Richard
Job Details:
02/24/2020
RANGE WHIRLPOOL WFE515S0EB1
Arrived onsite for the oven RF burner not working. During testing found that the RF burner switch is no good causing the issue. Replaced switch and RF burner tested good. All the other burners tested good and bake and broil tested good. Complete
Near Austin, TX 78746
Leonardo
Job Details:
02/24/2020
VENTHOOD THERMADOR UCV36AS/01
Arrived on site to test unit for unit not going up or down. Test unit and found unit getting power but not sending out. Will need to order new module and new relay board and new power switch and motor.
Near Cedar Park, TX 78613
Tyler B.
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01
"Arrived to inspect unit with frosted evaporator. Found cause to be corroded bimetallic that’s caused to short, cleared all ice and replaced harness assembly and sealed bimetallic in new position
Near Austin, TX 78726
Paul
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC door. I tested all functions of the dispenser and UI. The unit is working as designed. Call complete.
Near Fort Hood, TX 76544
Al
Job Details:
02/24/2020
DRYER WHIRLPOOL WED4850HW0
"Arrived to inspect dryer not drying.Discovered the element, timer and cutoff were all damaged.Removed and replaced the all listed and unit tested as designed.Customer satisfied.Job complete"
Near Pflugerville, TX 78660
Paul
Job Details:
02/24/2020
WASHER MAYTAG MHW5630HC0
Arrived onsite for a washer making a banging noise. I found the rotor bolt loose. I tightened the bolt and tested the unit. The unit is working as designed call complete.
Near Temple, TX 76504
Jonathan M
Job Details:
02/24/2020
WASHER WHIRLPOOL WTW4955HW1
Arrived on site for washer that was making a rattling sound. Inspected unit and work area. Placed unit in service diagnostics and found no error codes. Placed unit into an auto test and unit ran as designed. Tested unit in a manual spin. Found drain hose rattling against the back panel. Adjusted the drain hose and rattling went away. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details:
02/24/2020
RANGE WHIRLPOOL WOS72EC0HS01
Arrived to inspect unit that would blank out. Found this to be from console. Replaced and tested good
Near Austin, TX 78758
Wesley
Job Details:
02/24/2020
WASHER WHIRLPOOL WFW560CHW0
Arrived onsite and uninstalled dryer unit with Eric. Replaced control and UI. Tested on diagnostic 12. Tested quick wash. Unit continued to stall. Called robert with techline. Was advised to check if water lines have been reversed. Sr# 7727186182 swapped lines and solved glitch.
Near Austin, TX 78738
Luis
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KSSC48QMS02
Arrived on site for no ice. Ran diagnostics on optics,diagnosed failed optics. Installed new optics,power cycled unit icemaker ran 5rough a harvest and filled with water.
Near Austin, TX 78744
Kevin
Job Details:
02/24/2020
DISHWASHER WHIRLPOOL WDT970SAHV0
"Arrived on site and inspected dishwasher and found adjusters are broken, replaced adjusters with kit and it is now operating properly. No water leaks detected at time of service, job complete"
Near Hutto, TX 78634
Cliff
Job Details:
02/24/2020
RANGE WHIRLPOOL WGG755S0BS00
Arrived on site to diagnose a range that will not bake. Found shorted bake ignitor for lower oven. Replaced ignitor and tested unit. All is working properly at this time.parts
Near Pflugerville, TX 78660
Paul
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02
Arrived onsite for a refrigerator not cooling. I found the unit cool but not at temp in either compartment. I found the evaporator fan not running but the compressor was running. I power cycled the unit and had the same results. I tested voltage at the evaporator fan and had none. I powered the control off and back on and the fan came on but only ran a few minutes and shut off again with the rest of the sealed system components running. I replaced the main control and tested the unit. I watched the FC drop below 28 degrees and it was continuing to drop. The unit is working as designed. Call complete.
Near Austin, TX 78732
David Z
Job Details:
02/24/2020
OVEN KITCHENAID KEBK101SSS04
"Arrived on site to diagnose oven that customer felt like wasn’t getting hot enough and food was coming out undercooked. Spoke with homeowner and provided estimate for a calibration and temperature check of $199.99 + tax. Customer approved. Ran temperature checks on 350, and found unit is properly cycling, and actually a little on the hot side. Average temps at 366 degrees. Increased temps to 425 and tested again and found cycling up to 475 and back down to 375, showing a fairly consistent 10 degree variation. Offered to adjust temp, but customer was good leaving it where it is. All items are working as designed and there are no mechanical issues present.
Near Georgetown, TX 78628
Cliff
Job Details:
02/24/2020
WASHER MAYTAG MVWB765FW3
Arrived on site to diagnose a washing machine with a sheet caught under the agitator. Removed sheet but due to excessive torque applied to agitator mounting bolt was not able to replace agitator today and will need a second technician to help remove the agitator. Office will need to set a return appointment for two techs.; ordrng 1 2TECHSNEEDED (2 TECHS NEEDED)
Near Salado, TX 76571
Al
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM01
Arrived to inspect French door refrigerator with a damaged right door gasket.Confirmed the complaint and attempted to replace it and discovered the gaskets sent on this date were the incorrect part.Ordering W10830162 right door grey gasket.; ordrng 1 W10830162 (GASKET FOR RIGHT REFRIGERATOR DOOR)
Near Austin, TX 78746
Luis
Job Details:
02/24/2020
WINE COOLER KITCHENAID KUWR204EPA00
"Arrived on site for loud noise. Diagnosed loud vibrating noise from under unit,removed cover,adjusted condenser coil and tubing around compressor."
Near Austin, TX 78733
Kevin
Job Details:
02/24/2020
WASHER MAYTAG MHW5630HW0
"Arrived on site and replaced the heater and harness wire recommended by tech line on previous visit, after replacement washer will complete automatic test run 12 in diagnostic cycle. No water leaks from connections at time of service, job complete. If issue continues tech line will need to be contacted again"
Near Kingsland, TX 78639
Jonathan S
Job Details:
02/24/2020
MICROWAVE KITCHENAID KOCE500EBS07
"(DM) Arrived on site to install previous diagnosed parts. Inspected unit and work area. Oven cabinet is a tight fit(see SD quick pic). Customer gave verbal permission we had to remove part of the cabinet to remove the unit(see SD quick pic) gained access to the fan motor assembly, Replaced new. Performed diagnostics mode and tested unit operation all tested good. Oven cabinet was not within installation specifications according to installation instructions. Height of the cabinet needs to be 41 5/16 inch, the height is currently 40 3/16 inch."
Near , TX 78620
Brandon
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"Arrived on site for customer complaint of no ice production, found ice was made, and a big chunk got caught in the ice door and the ice door was wide open, removed the ice chunk, I tested ice maker in test 25, unit tested good."
Near Austin, TX 78747
Robert
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on job for post inside of refrigerator damaged. Found the lower post for shelf on left side damaged not secured to side wall.
Near Pflugerville, TX 78660
Andy
Job Details:
02/24/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for oven not heating in bake and only sometimes in broil. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
Lou
Job Details:
02/24/2020
DISHWASHER JENN-AIR JDB8200AWP3
"arrived on site to inspect dishwasher with no water. Upon further inspection, I opened the unit door and found a large amount of detergent debris in the tub. I placed the unit in diagnostics showing error code F8E1-drain pump. Cleared the code and continued with testing. Unit operated as designed except the drain pump was very slow. I removed the drain filter and found the screens completed coated with detergent debris. Cleaned the filter and the sump screen and recommended that the customer clean the unit with dishwasher magic to get the detergent debris out of the unit. Due to the drain pump not operating as designed. Made recommendations for detergent and rinse aid use as well as use & care due to customer having a water softener. No water leaks observed during service.; ordrng 1 WPW10531320 (pump-drain)"
Near Round Rock, TX 78665
Paul
Job Details:
02/24/2020
REFRIGERATOR GE GFSF6KKYCBB
Arrived onsite for a refrigerator that a plastic piece fell off the dispenser and the freezer is frosting up. I found the auger bushing in the ice bucket had popped out and I put it back in place. The dispenser is working as designed. I removed the ice build up under the deli drawer and ms stated she thought that was cause when the ice maker jammed and pushed the bucket out. I found the FC door not sealing correctly causing frost build up. I removed the ice and frost around the door and the door sealed properly. I explained to ms that if it continues to happen the rails could need to be replaced.
Near Austin, TX 78703
Jacob
Job Details:
02/24/2020
WASHER WHIRLPOOL WFW3090GW
Arrived onsite to replace drain motor ordered by previous tech. Replaced drain motor. Tested unit. Unit test good. No leaks at this time.
Near Austin, TX 78751
Chase
Job Details:
02/24/2020
OVEN WHIRLPOOL KEBS207BSS01
Arrived on site and removed oven from installation so that installation area could be inspected and repaired. Returned at end of day to reinstall. Upon removal of upper door the hinges retracted and that was corrected upon reinstallation. All voltage was reconnected at junction box. Oven was reinstalled and tested for proper function.
Near Woodway, TX 76712
Jonathan M
Job Details:
02/24/2020
WASHER MAYTAG MVWB835DW4
"Arrived on site for washer that would not fill. Inspected unit and work area. Please do unit in service diagnostics and found an F3 E2 (water inlet temperature fault), F0 E4 (spin limited by water temperature), and F2 E1 (stuck key) error codes. Tested unit in manual test on both hot and cold valves. Found the cold water buzzed but barely drew in any water and the hot water valve did not produce water at all. Replaced inlet water valve and tested unit. Unit is working as designed. Call complete."
Near Lakeway, TX 78734
Robert
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02
"Arrived on job for complaints of not cooling. Found compressor running, all fans working, no frost pattern on evaporator. 10 year warranty on seal system. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator)"
Near Austin, TX 78735
Luis
Job Details:
02/24/2020
REFRIGERATOR KITCHENAID KSSP48QJS00
"Arrived on site for no cool. Found evaporator incased in ice,forced a defrost heater not powering on,removed cover,ohmed heater diagnosed broken heater.
Near Pflugerville, TX 78660
Paul
Job Details:
02/24/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived onsite for a oven with the touchscreen not responding correctly. I found the oven not connected to WiFi and the customer didn’t have the app downloaded. I helped the customer get the app and connect the unit to WiFi. I tested the oven and it is working as designed. Call complete.
Near Round Rock, TX 78665
Cliff
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02
Arrived on site to diagnose a refrigerator that is not producing ice. Found ice buildup underneath ice been preventing bail arm from cycling properly. Removed ice accumulation and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near , TX 78738
Robert
Job Details:
02/24/2020
OVEN KITCHENAID KOST100ESS03
Arrived on job for damaged door. Confirmed damage to door. Will need outer door to complete. Took pictures of damage; ordrng 1 W11354870 (DOOR GLASS)
Near Austin, TX 78757
David Z
Job Details:
02/24/2020
RANGE KITCHENAID KSGG700ESS1
Arrived on site to diagnose range where right front burner was sparking and not igniting. Performed diagnostic and found burner head was warped. Warped head were causing he electrode to arc onto the cap and not onto the head. Replaced burner head and retested. Unit now ignitors instantly. All is working as designed. Call complete.
Near Waco, TX 76710
Jonathan M
Job Details:
02/24/2020
WASHER WHIRLPOOL WTW5000DW2
"Arrived on site for washer that is leaking when put in a delicate or a cold setting. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E4 (high water temperature - rinse cycle) error code. I tested the unit in a manual test and found hot water drawing in due to cold water valve not pulling in water. When draining, I noticed the drain pipe in the home filling up and backing up onto the drain I checked the water lines and found the hot and cold water hoses on the wrong valves. Replaced valve and tested unit. Unit was pulling cold and hot water as designed. Tested unit in a deep wash. The unit worked as designed until the unit went into a drain. The drain pipe backed up and started to overflow out of the drain down the wall and onto the floor. Advised customer to have drain pipe looked at for proper draining. Call complete. All water lines were dry."
Near Manor, TX 78653
Wesley
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05
Arrived onnsite and replaced icemaker tubing to correct leaking symptom. All checks good. Unit is now producing ice leak free.
Near Manor, TX 78653
Andy
Job Details:
02/24/2020
DRYER WHIRLPOOL WED5000DW2
Arrived on site for dryer not drying. Tested and inspected unit and found issues with cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. Also spoke with customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Austin, TX 78702
Leonardo
Job Details:
02/24/2020
DISHWASHER WHIRLPOOL WDF590SAJM0
Arrived on site for dishwasher not filling. Ran diagnostics and found that the float was stuck in the up position making unit think it was full of water. Adjusted float and tested functionality. Unit is filling with water. No leaks present at this time. Job complete.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details:
02/24/2020
RANGE JENN-AIR JGRP548HL00
"Arrived on site for to replace previous diagnosed parts. Removed failed burner and caps , installed new. Gained access to temperature sensor and installed new. Tested all operations, all tested good."
Near Austin, TX 78747
Luis
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
"Arrived on site for ice build up on wall and noise complaint. Found ice on freezer wall by mullion divider,found gaps between liner and cabinet. Added adhesive to large gaps. Customer described noise,noise due to water hitting defrost heater and causing hissing noise and water dripping into drain,normal noise showed customer in manuel noise is normal"
Near San Marcos, TX 78666
Richard
Job Details:
02/24/2020
RANGE KITCHENAID KFED500ESS03
Arrived onsite for the oven has broken liner. Upon inspection found that parts of the upper oven liner had broken off. Took pictures and called tech line.
Near Leander, TX 78641
Lou
Job Details:
02/24/2020
RANGE WHIRLPOOL WEG745H0FS0
"arrived on site to inspect range cooktop burner. Upon further inspection, the customer advised the back left burner flame goes out when set on low. I tested the burners and all are operating as designed. The back left burner, when set on low, will go out and come back on. I adjusted the flame so that it is still low on the low setting but does not go out when setting it to low. I advised the customer of my repairs. No gas leaks detected during service, job completed."
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details:
02/24/2020
DISHWASHER JENN-AIR JDTSS244GL0
(DM) arrived on site for damaged dishwasher panel. Inspected unit and work area. Found damage to the bottom right corner of the panel(see SD quick pic). Gained access to the door. Removed damaged panel and replaced new. Performed diagnostics mode and tested unit operation all tested good no water leaks detected.
Near Austin, TX 78759
David Z
Job Details:
02/24/2020
OVEN WHIRLPOOL IBS350PXS01
Arrived on site to diagnose oven with a locked door and no power after self clean. Performed diagnostic and found thermal fuse was partially melted. On further examination found control was dead as well replacement of thermal fuse, control. Would need 2MAN as well as unit is in the corner of the room and an oven dolly can’t be used. Advised customer that we may need additional parts even after control and thermal fuse as unit can’t be pulled out with just me.
Near Austin, TX 78745
Leonardo
Job Details:
02/24/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A
Arrived onsite for dishwasher not draining. Upon inspection we found that drain hose going to the garbage disposal was clogged. Removed plug from disposal and tested. Dishwasher is now draining.
Near Austin, TX 78701
Jacob
Job Details:
02/24/2020
WASHER GE PTWN8050MWW
Arrived onsite for unit not locking. Tested unit. Found that lock was no longer functional. Replaced lock. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Lou
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM03
"arrived on site to inspect refrigerator freezing food. Upon further inspection, I tested the temps in the RC section and it was 28 degrees. I tested the thermostat and turned the unit off and it shut off. After a few minutes, I turned the thermostat back on and the unit came on and began to cool. I attempted to remove the thermostat and it went under not budge. Contacted Techline ad spoke to Rich and questioned the positioning of the thermostat and he advised that it’s attached to the evaporator at some point. I inspected the evaporator and never found where it attached. I found a service pointer W11042235 and found that the thermostat bulb has to be completely covered and it wasn’t. I recovered the thermostat bulb and reassembled the unit and advised the customer that due to this issue of the bulb not being completely covered, this is causing the thermostat to remain open and causing the colder temps in the refrigerator section. No water leaks obse
Near Pflugerville, TX 78660
Andy
Job Details:
02/24/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site for oven stainless coming off door. Inspected unit and found damage door. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78728
Andy
Job Details:
02/24/2020
WASHER GE WCSR4170G3WW
Arrived on site to install previously diagnosed part. Found part was not ordered. Tested unit and believe issue is with timer. Ordering knob and timer. No water leaks present at time of service.; ordrng 1 WH01X10310 (washing machine knob) and 1 WH49X10083 (p029 cntrl & shield)
Near New Braunfels, TX 78132
Noah D
Job Details:
02/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Sr # 7727138144 arrived on site to inspect fridge for loud noises, compressor was running loudly, noise was located directly in compressor by diagnostic testing, relays and controls already changed out, ordering compressor replacement and sealed system tech. Office to schedule ; ordrng 1 2HOUR (2 HOUR) and 1 SSTECH (SS TECH) and 1 W10313899 (EVAP) and 1 W10913906 (ACCESS) and 1 W11100924 (COMPRESSOR) and 1 WPW10143759 (UV DRIER)"